Information processing device and operation method for information processing device

Abstract

To more effectively collect reactions from users who test-drive a vehicle.SOLUTION: An information processing device has: an acquisition unit that acquires selection information for selecting a first equipment of interest to a user from other second equipment among multiple pieces of equipment on a test drive vehicle; and a control unit that outputs first question information about the first equipment. The first question information includes more questions than second question information about the second equipment or questions with a larger number of characters than questions included in the second question information.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device and an operating method of an information processing device. [Background technology]

[0002] In the development and sales of vehicles, the reactions of users who test drive the vehicle, such as their impressions, are utilized to improve the product. Various technologies have been proposed to support the collection of such reactions from users. For example, Patent Document 1 discloses a technology for sending a questionnaire to vehicle users. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2010-277583 Summary of the Invention [Problem to be solved by the invention]

[0004] There is room for more effective collection of feedback from users who test drive vehicles.

[0005] The following describes an information processing device and the like that makes it possible to more effectively collect responses from users who test drive a vehicle. [Means for solving the problem]

[0006] The information processing device of the present disclosure has an acquisition unit that acquires selection information for selecting a first piece of equipment of interest to a user from other second pieces of equipment among multiple pieces of equipment of a test drive vehicle, and a control unit that outputs first question information about the first piece of equipment, wherein the first question information includes more questions than second question information about the second piece of equipment or questions with a larger number of characters than questions included in the second question information.

[0007] An operating method of an information processing device in the present disclosure includes acquiring selection information for selecting a first piece of equipment of interest to a user from other second pieces of equipment among a plurality of pieces of equipment in a test drive vehicle, and outputting first question information about the first piece of equipment, wherein the first question information includes more questions than second question information about the second piece of equipment or questions with a larger number of characters than questions included in the second question information. [Effects of the Invention]

[0008] According to the information processing device and the like of the present disclosure, it is possible to more effectively collect responses from users who test drive a vehicle. [Brief explanation of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram illustrating an example of the configuration of an information communication system. [Figure 2] FIG. 2 is a diagram schematically illustrating a question DB. [Figure 3] FIG. 10 is a sequence diagram illustrating an example of an operation procedure of the information communication system. DETAILED DESCRIPTION OF THE INVENTION

[0010] The following describes the embodiments.

[0011] FIG. 1 is a diagram illustrating an example configuration of an information processing system according to an embodiment. The information processing system 1 includes one or more server devices 10, one or more terminal devices 12, and one or more in-vehicle devices 14 mounted on a vehicle 13, all of which are communicatively connected via a network 11. The server device 10 is, for example, a server computer that belongs to a cloud computing system or other computing system and functions as a server implementing various functions. The terminal device 12 is an information processing terminal used by a salesperson at a car dealership offering the vehicle 13 for a test drive, and exchanges various information with the server device 10. The terminal device 12 is, for example, a personal computer, a tablet terminal, or the like. The vehicle 13 is, for example, a passenger car, a commercial vehicle, or the like, and is offered for a test drive for sales or monitoring purposes. The in-vehicle device 14 is, for example, a navigation system or the like, having communication and information processing functions. The network 11 is, for example, the Internet, but may also include an ad hoc network, a local area network (LAN), a metropolitan area network (MAN), or other networks, or any combination thereof.

[0012] In this embodiment, the server device 10, which serves as an "information processing device," acquires selection information for selecting equipment of interest to the user (hereinafter referred to as "target equipment") from other equipment (hereinafter referred to as "other equipment") among multiple pieces of equipment on the test drive vehicle 13, and outputs question information about the target equipment (hereinafter referred to as "focused question information"). The focused question information includes more questions than the question information about other equipment (hereinafter referred to as "normal question information") or questions with a larger number of characters than questions included in the normal question information. The equipment on the vehicle 13 includes equipment related to driving assistance for the vehicle 13, such as a navigation system, and equipment related to the interior environment and entertainment of the vehicle 13, such as multimedia, air conditioning, sound, and lighting. The equipment may also include equipment related to driving the vehicle 13, such as an accelerator, brake, and steering. The focused question information is sent from the server device 10 to the terminal device 12, for example, and the terminal device 12 presents questions to the user and collects answers. According to such an embodiment, even if the user's level of interest varies depending on the equipment, by asking more detailed answers about the target equipment in which the user is particularly interested, it is possible to more effectively collect responses from users who test drive the vehicle 13 than by asking the same questions about all the equipment.

[0013] <Configuration of Server Device 10> The server device 10 includes a communication unit 101, a storage unit 102, and a control unit 103. The server device 10 is, for example, a single computer. Alternatively, the server device 10 may be configured with two or more computers that are communicably connected and operate in cooperation with each other. In this case, the configuration shown in FIG. 1 is appropriately arranged in the two or more computers.

[0014] The communication unit 101 includes one or more communication interfaces. The communication interface is, for example, a LAN interface. The communication unit 101 receives information used in the operation of the server device 10 and transmits information obtained by the operation of the server device 10. The server device 10 is connected to the network 11 by the communication unit 101 and communicates information with the terminal device 12 and the vehicle 13 via the network 11. In the server device 10, the communication unit 101 acquires information on the number of user operations on equipment of the vehicle 13 from the in-vehicle device 14 as the "communication unit."

[0015] The storage unit 102 includes, for example, one or more semiconductor memories, one or more magnetic memories, one or more optical memories, or a combination of at least two of these, which function as a main storage device, an auxiliary storage device, or a cache memory. The semiconductor memory is, for example, a random access memory (RAM) or a read-only memory (ROM). The RAM is, for example, a static RAM (SRAM) or a dynamic RAM (DRAM). The ROM is, for example, an electrically erasable programmable read-only memory (EEPROM). The storage unit 102 stores information used in the operation of the server device 10 and information obtained by the operation of the server device 10. For example, the storage unit 102 stores a question database (DB) 108 corresponding to noteworthy equipment of the vehicle 13. As schematically shown in FIG. 2 , the question DB 108 includes one or more equipment types for each vehicle model, and a focused question set 20 and a general question set 21 corresponding to each equipment type. The equipment type indicates the type of equipment, such as a navigation system, multimedia, air conditioning, sound, lighting and entertainment equipment, accelerator, brake, steering, etc. The focused question set 20 includes one or more focused questions, and the general question set 21 includes a smaller number of general questions than the focused questions in the corresponding focused question set 20. The focused questions and general questions are questions that ask the user about the user's experience using the corresponding equipment. Furthermore, the focused questions included in the focused question set 20 are more detailed than the general questions included in the general question set 21. Specifically, the representative value of the number of characters of the focused questions included in the focused question set 20 is larger than the representative value of the number of characters of the general questions included in the general question set 21. The representative value of the number of characters is, for example, the average or median.

[0016] Returning to Fig. 1, the control unit 103 includes one or more processors, one or more dedicated circuits, or a combination thereof. The processor is, for example, a general-purpose processor such as a CPU (Central Processing Unit), or a dedicated processor such as a GPU (Graphics Processing Unit) specialized for a specific process. The dedicated circuit is, for example, an FPGA (Field-Programmable Gate Array), an ASIC (Application Specific Integrated Circuit), etc. The control unit 103 executes information processing related to the operation of the server device 10 while controlling each unit of the server device 10.

[0017] The functions of the server device 10 are realized by executing a control program on a processor included in the control unit 103. The control program is a program that causes a computer to execute processing of steps included in the operation of the server device 10, thereby causing the computer to realize functions corresponding to the processing of those steps. In other words, the control program is a program that causes a computer to function as the server device 10. Also, some or all of the functions of the server device 10 may be realized by a dedicated circuit included in the control unit 103. Also, the control program may be stored in a non-transitory recording / storage medium that is readable by the server device 10, and read by the server device 10 from the medium.

[0018] <Configuration of terminal device 12> The terminal device 12 includes a communication unit 121 , a storage unit 122 , a control unit 123 , an input unit 125 , and an output unit 126 .

[0019] The communication unit 121 includes a communication module compatible with wired or wireless LAN standards, a module compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th Generation), or 5G (5th Generation), etc. The terminal device 12 is connected to the network 11 by the communication unit 121 via a nearby router device or a mobile communication base station, and communicates information with other devices via the network 11.

[0020] The storage unit 122 includes one or more semiconductor memories, one or more magnetic memories, one or more optical memories, or a combination of at least two of these. The semiconductor memories are, for example, RAM or ROM. The RAM is, for example, SRAM or DRAM. The ROM is, for example, EEPROM. The storage unit 122 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 122 stores information used in the operation of the control unit 123 and information obtained by the operation of the control unit 123.

[0021] The control unit 123 has, for example, one or more general-purpose processors such as a CPU, an MPU (Micro Processing Unit), or one or more dedicated processors specialized for specific processing. Alternatively, the control unit 123 may have one or more dedicated circuits such as an FPGA, an ASIC, or the like. The control unit 123 performs overall control of the operation of the terminal device 12 by operating according to a control / processing program or operating according to an operating procedure implemented as a circuit. The control unit 123 then transmits and receives various information to and from the server device 10, etc. via the communication unit 121, and performs the operation according to this embodiment.

[0022] The input unit 125 includes one or more input interfaces. The input interfaces include, for example, physical keys, capacitive keys, a pointing device, a touch screen integrated with a display, a camera that captures images or image codes, or an IC card reader. The input interface may also include a microphone that accepts voice input. The input unit 125 accepts input of information used for the operation of the control unit 123 and sends the input information to the control unit 123.

[0023] The output unit 126 includes one or more output interfaces. The output interface is, for example, a display or a speaker. The display is, for example, an LCD (Liquid Crystal Display) or an organic EL (Electro-Luminescence) display. The output unit 126 outputs information obtained by the operation of the control unit 123.

[0024] The functions of control unit 123 are realized by a processor included in control unit 123 executing a control program. The control program is a program for causing the processor to function as control unit 123. In addition, some or all of the functions of control unit 123 may be realized by a dedicated circuit included in control unit 123.

[0025] <Configuration example of in-vehicle device 14> The in-vehicle device 14 has a communication unit 141, a storage unit 142, a control unit 143, a positioning unit 144, an input unit 145, and an output unit 146. These may be configured as a single control unit, or may be configured by two or more control units, or by a control unit and other devices such as a communication device. The control unit includes, for example, an ECU (Electronic Control Unit). The communication device includes, for example, a DCM (Data Communication Module). Each unit is connected to each other or to equipment in the vehicle 13 so as to be able to communicate information with each other or with equipment in the vehicle 13 via an in-vehicle network that complies with standards such as CAN (Controller Area Network).

[0026] The storage unit 142, the control unit 143, the input unit 145, and the output unit 146 have the same configurations as the storage unit 122, the control unit 123, the input unit 125, and the output unit 126 of the terminal device 12, respectively.

[0027] The communication unit 141 includes one or more communication interfaces. The communication interfaces are interfaces compatible with mobile communication standards such as LTE, 4G, or 5G. The communication unit 141 receives information used in the operation of the control unit 143 and transmits information obtained by the operation of the control unit 143. The control unit 143 is connected to the network 11 via a mobile communication base station by the communication unit 141, and communicates information with other devices via the network 11.

[0028] The positioning unit 144 includes one or more GNSS (Global Navigation Satellite System) receivers. GNSS includes, for example, at least one of GPS (Global Positioning System), QZSS (Quasi-Zenith Satellite System), BeiDou, GLONASS (Global Navigation Satellite System), and Galileo. Based on the information acquired by the positioning unit 144, the position information of the vehicle 13 is obtained.

[0029] The control unit 143 controls the communication unit 141, the memory unit 142, the positioning unit 144, the input unit 145, and the output unit 146 while exchanging various types of information with these units, and also controls the operation of the vehicle 13. When the vehicle 13 is traveling, the control unit 143 controls the operation of the vehicle 13 by presenting various types of information necessary for driving to the driver via the output unit 146 and controlling the automatic driving of the vehicle 13.

[0030] Fig. 3 is a sequence diagram for explaining the operation procedure of the information processing system 1 in this embodiment. Fig. 3 shows the procedure for the cooperative operation of the server device 10, the terminal device 12, and the in-vehicle device 14. Steps relating to various information processes of the server device 10, the terminal device 12, and the in-vehicle device 14 in Fig. 3 are executed by the respective control units 103, 123, and 143. Steps relating to the transmission and reception of various information of the server device 10, the terminal device 12, and the in-vehicle device 14 are executed by the respective control units 103, 123, and 143 transmitting and receiving information to each other via the communication units 101, 121, and 141, respectively. In the server device 10, the terminal device 12, and the in-vehicle device 14, the control units 103, 123, and 143 appropriately store the information to be transmitted and received in the storage units 102, 122, and 142, respectively. Furthermore, the control units 123 and 143 of the terminal device 12 and the in-vehicle device 14 accept various information input from the user through the input units 125 and 145, respectively, and output various information to the user through the output units 126 and 146, respectively.

[0031] In S300, the terminal device 12 sends selection information to the server device 10. The selection information includes the selection results of the target equipment. For example, when a user starts a test drive of the vehicle 13, the user or a car dealer's staff selects and inputs the target equipment into the terminal device 12. The terminal device 12 then sends the selection results of the target equipment to the server device 10. In this case, information about the vehicle model of the vehicle 13 may first be input into the terminal device 12, and the terminal device 12 may then send the vehicle model information to the server device 10. The server device 10 may then extract equipment types corresponding to the vehicle model from the question database 108 and send the equipment type information to the terminal device 12. The terminal device 12 may then present the equipment types corresponding to the vehicle model to the user or the staff, who may then select the target equipment from the presented equipment types. For example, when one or more of a navigation system, multimedia equipment, air conditioning, sound equipment, lighting and entertainment equipment, accelerator, brake, steering, etc. are selected as the target equipment and input into the terminal device 12, the terminal device 12 sends the input information to the server device 10. The terminal device 12 displays, for example, an image of the exterior or interior of the vehicle 13, and the user can select various equipment by tapping, pinching out, or other operations.

[0032] When the test drive of the vehicle 13 ends, in S301, the in-vehicle device 14 sends a notification of the end of the test drive to the server device 10. For example, when the user finishes the test drive on the desired course, the in-vehicle device 14 inputs information indicating the end of the test drive. In response to this, the in-vehicle device 14 sends a notification of the end of the test drive to the server device 10.

[0033] In S306, the server device 10 generates question information. The server device 10 generates key question information for the selected target equipment. The server device 10 extracts key questions from the key question set 20 corresponding to the selected target equipment, and generates key question information including the extracted key questions. In addition to the key question information, the server device 10 may also generate general question information for other equipment that was not selected. The server device 10 extracts general questions from the general question set 21 corresponding to the other equipment, and generates general question information including the extracted general questions. Whether or not to generate general question information can be instructed in advance by a car dealer staff member or the like to the server device 10 via the terminal device 12.

[0034] In S303, the server device 10 sends the key question information, or the key question information and the general question information, to the terminal device 12.

[0035] In S305, the terminal device 12 receives a response to the focused question information, or a response to the focused question information and the general question information. The terminal device 12 outputs each question and receives input of the user's response to each question. The user can answer each question based on their impressions after the test drive.

[0036] In S309, the terminal device 12 sends the answer to the focused question information or the answers to the focused question information and the general question information to the server device 10. The server device 10 stores the answer in association with the question for each piece of equipment.

[0037] The answers collected in this manner are appropriately acquired from the server device 10 by the terminal device 12 or another device and are used for developing, improving, etc. the equipment of the vehicle 13. In particular, it becomes possible to collect more detailed user responses regarding the target equipment.

[0038] In the above-described embodiment, some or all of the operations of the server device 10 may be executed by either or both of the terminal device 12 and the in-vehicle device 14. In this case, the server device 10 and either or both of the terminal device 12 and the in-vehicle device 14, or the terminal device 12 and the in-vehicle device 14 in combination or independently, constitute an "information processing device." In the terminal device 12 or the in-vehicle device 14, the communication unit 121 or the communication unit 141, or the input unit 125 or the input unit 145, respectively, may function as an "acquisition unit."

[0039] According to the above-described embodiment, it is possible to more effectively collect reactions from users who test drive the vehicle 13.

[0040] Although the embodiments have been described above based on the drawings and examples, it should be noted that those skilled in the art can easily make various modifications and alterations based on the present disclosure. Therefore, it should be noted that these modifications and alterations are included in the scope of the present disclosure. For example, the functions included in each means, step, etc. can be rearranged so as not to be logically inconsistent, and multiple means, steps, etc. can be combined or divided into one. [Explanation of symbols]

[0041] 1. Information and Communication Systems 10 Server device 11 Network 12 Terminal equipment 13 vehicles 14 Onboard equipment 101, 121, 141 Communications Department 102, 122, 142 storage section 103, 123, 143 Control unit 108 Question DB 125, 145 input section 126, 146 Output section 144 Positioning Unit

Claims

1. an acquisition unit that acquires selection information for selecting a first piece of equipment of interest to a user from a plurality of pieces of equipment of the test drive vehicle, from other second pieces of equipment; a control unit that outputs first question information about the first equipment, The first question information includes more questions than the second question information about the second equipment or a question with a larger number of characters than the question included in the second question information. Information processing device.

2. In claim 1, The control unit further outputs the second question information. Information processing device.

3. In claim 1, the acquisition unit acquires the selection information by performing a predetermined operation on the information about the first equipment output by a terminal device. Information processing device.

4. A method for operating an information processing device, comprising: Obtaining selection information for selecting a first piece of equipment of interest to a user from a second piece of equipment of a test drive vehicle; outputting first question information about the first equipment; The first question information includes more questions than the second question information about the second equipment or a question with a larger number of characters than the question included in the second question information. A method for operating an information processing device.

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