Information processing device, system, program, and information processing method

Abstract

To enable automatic landing call registration for an elevator priority user without using an IC card.SOLUTION: An information processing device (2) comprises: a priority user detection unit (21) that detects the presence of an elevator priority user allowed to preferentially use an elevator on a floor equipped with a monitoring camera (3) through analysis of an image captured by the monitoring camera (3); and a call information transmission unit (22) that transmits, when the priority user detection unit (21) detects the presence of an elevator priority user, a landing call registration signal for registering a landing call on the floor to an elevator controller (4) that controls the elevator.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, a system, a program, and an information processing method. [Background technology]

[0002] Conventionally, there has been a system for allowing elevator priority users to comfortably use elevators within stations, in which an automatic ticket gate reads personal information pre-registered on an IC card presented to the automatic ticket gate, and if it determines from the read personal information that the entrant is an elevator priority user, it automatically registers a hall call (see Patent Document 1). Elevator priority users are, for example, children, elderly people, wheelchair users, or stroller users. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2013-49520 Summary of the Invention [Problem to be solved by the invention]

[0004] In the conventional system, only elevator priority users who have registered their personal information on their IC cards are eligible for automatic hall call registration. Also, if an elevator priority user forgets their IC card, automatic hall call registration is not possible.

[0005] The technology disclosed herein is intended to solve the above-mentioned problems, and aims to enable automatic registration of hall calls for elevator priority users without using IC cards. [Means for solving the problem]

[0006] The information processing device according to the present disclosure includes a priority user detection unit that detects the presence of an elevator priority user who is given priority to use the elevator on the floor where the surveillance camera is installed by analyzing an image captured by the surveillance camera, and a call information transmission unit that, when the priority user detection unit detects the presence of an elevator priority user, transmits a hall call registration signal for registering a hall call on that floor to an elevator control device that controls the elevator. [Effects of the Invention]

[0007] According to the technology of the present disclosure, hall calls can be automatically registered for elevator priority users without using an IC card, thereby improving convenience for all elevator priority users. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a block diagram showing an example of the configuration of a system according to a first embodiment. [Figure 2] 2A and 2B are block diagrams showing an example of a hardware configuration that realizes the functions of the information processing device according to the first embodiment. [Figure 3] 3 is a flowchart showing an information processing method according to the first embodiment. [Figure 4] FIG. 10 is a block diagram showing an example of the configuration of a system according to a second embodiment. [Figure 5] 10 is a diagram showing an example of a display of a landing for determining whether an elevator priority user intends to take the elevator. FIG. [Figure 6] 10 is a flowchart showing an example of an information processing method according to the second embodiment. [Figure 7] 10 is a flowchart showing another example of the information processing method according to the second embodiment. [Figure 8] FIG. 11 is a block diagram showing an example of the configuration of a system according to a third embodiment. [Figure 9] FIG. 10 is a diagram showing an example of a display of a landing for determining the destination floor of an elevator priority user. [Figure 10]11 is a flowchart showing an example of an information processing method according to the third embodiment. [Figure 11] 11 is a flowchart showing another example of the information processing method according to the third embodiment. [Figure 12] 11 is a flowchart showing yet another example of the information processing method according to the third embodiment. [Figure 13] FIG. 10 is a block diagram showing an example of the configuration of a system according to a fourth embodiment. [Figure 14] 11 is a flowchart showing an example of an information processing method according to the fourth embodiment. [Figure 15] FIG. 13 is a block diagram showing an example of the configuration of a system according to a fifth embodiment. [Figure 16] 13 is a flowchart showing an example of an information processing method according to the fifth embodiment. [Figure 17] FIG. 20 is a block diagram showing an example of the configuration of a system according to a sixth embodiment. [Figure 18] 13 is a flowchart showing an example of an information processing method according to the sixth embodiment. [Figure 19] 13 is a flowchart showing another example of the information processing method according to the sixth embodiment. [Figure 20] FIG. 13 is a block diagram showing an example of the configuration of a system according to a seventh embodiment. [Figure 21] 13 is a flowchart showing an example of an information processing method according to the seventh embodiment. [Figure 22] 13 is a flowchart showing another example of the information processing method according to the seventh embodiment. [Figure 23] 13 is a flowchart showing yet another example of the information processing method according to the seventh embodiment. [Figure 24] FIG. 13 is a block diagram showing a modified example of the configuration of the system according to the seventh embodiment. [Figure 25] 13 is a flowchart showing a modified example of the information processing method according to the seventh embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0009] Embodiment 1 1 is a block diagram showing an example of the configuration of a system 1 according to Embodiment 1. The system 1 includes an information processing device 2, a monitoring camera 3, and an elevator control device 4. System 1 is a system for controlling elevators installed in various types of buildings having multiple floors. Here, the buildings may be man-made structures or natural formations. The elevator, which is the object of control of the system 1, has one or more cars (not shown). The cars can move up and down in a hoistway installed in a building, and can stop at elevator landings (hereinafter simply referred to as "landings") installed on two or more floors among the multiple floors of the building to allow passengers to board and disembark. Hereinafter, a floor having a landing will be simply referred to as a "floor." The elevator may be installed so that only one car can be used from one landing, or so that multiple cars can be used from one landing. The landing may be equipped with facilities that are generally found in elevators, such as a landing call button (not shown). Each floor of a building has a route (hereinafter referred to as a "landing connecting route") that is connected to the landing on that floor, such as a corridor, lobby, security gate, or entrance / exit to the building, through which people using the elevator and other people can pass.

[0010] By analyzing images captured by the surveillance camera 3, the information processing device 2 detects the presence of an elevator priority user who is given priority to use the elevator on the floor where the surveillance camera 3 is installed, and when it detects the presence of an elevator priority user, it transmits a hall call registration signal to register a hall call for that floor to the elevator control device 4 that controls the elevator. The information processing device 2 may be installed on each of multiple floors, or only one device may be installed for multiple floors. Hereinafter, it is assumed that only one information processing device 2 is installed for multiple floors. Note that "one device" here means an information processing device 2 that functions as a single device from a functional standpoint. Therefore, even if multiple devices are physically separated and function as a single device, this "one device" is also included in the term "one device" here. Furthermore, each function of the information processing device 2 may be possessed by the elevator control device 4. In that case, the elevator control device 4 also functions as the information processing device 2. In the following, the information processing device 2 and the elevator control device 4 are assumed to be separate devices. The information processing device 2 will be described in detail later.

[0011] The surveillance camera 3 is installed in a position where it can capture images of the landings on each floor of the building, and monitors people present at the landings. Although only one surveillance camera 3 is shown in Fig. 1, multiple surveillance cameras 3 may be installed to monitor, for example, one landing. Furthermore, in addition to being installed to monitor the halls, the surveillance cameras 3 may also be installed in positions in buildings etc. where they can capture images of the hall connecting pathways. In this case, the surveillance cameras 3 can monitor people passing through the hall connecting pathways. A plurality of surveillance cameras 3 for monitoring the hall connecting pathways may be installed in a hall connecting passageway that is connected to one particular hall. The surveillance camera 3 transmits the captured images to the information processing device 2 via a wired signal line or a wireless signal line. The images captured by the surveillance camera 3 and transmitted to the information processing device 2 may be still images or moving images. When multiple surveillance cameras 3 are installed to monitor one hall, all of the multiple surveillance cameras 3 transmit the captured images to the information processing device 2. Furthermore, when one or more surveillance cameras 3 are installed on the hall connecting path to one hall, these surveillance cameras 3 may also transmit the captured images to the information processing device 2 in addition to the surveillance camera 3 for monitoring that hall. Furthermore, all of the surveillance cameras 3 for monitoring the halls installed on each of the multiple floors transmit the images they have taken to the information processing device 2. All of the surveillance cameras 3 for monitoring the hall connecting routes installed on each of the multiple floors may also transmit the images they have taken to the information processing device 2.

[0012] The elevator control device 4 controls the elevators installed in the building. If the elevators are installed so that only one car can be used from one hall, the elevator control device 4 controls that one car. If the elevators are installed so that multiple cars can be used from one hall, the elevator control device 4 performs group management control to control those multiple cars. The elevator control device 4 is equipped with a control unit (not shown) (hereinafter referred to as the "elevator control unit") for controlling a single car in the former case, or for controlling multiple cars in the latter case. The elevator control unit may execute a known car control method. In addition to the elevator control unit, the elevator control device 4 includes a call information receiving unit 41 that receives signals such as a hall call registration signal transmitted from the information processing device 2. When the call information receiving unit 41 receives a hall call registration signal from the information processing device 2, it outputs the received hall call registration signal to the elevator control unit. The elevator control unit registers the hall call indicated by the hall call registration signal obtained from the call information receiving unit 41, and controls the operation of the car in accordance with the registered hall call. The hall call registration is maintained until the car arrives at the corresponding floor, and is deleted when the car arrives at the corresponding floor.

[0013] The information processing device 2 will be described in detail below. The information processing device 2 includes a priority user detection unit 21 and a call information transmission unit 22. The information processing device 2 is a computer, and the functions of the priority user detection unit 21 and the call information transmission unit 22 are realized by a processing circuit. The processing circuit may be dedicated hardware, or may be a CPU (Central Processing Unit) that executes a program stored in a memory.

[0014] FIG. 2A is a block diagram showing a hardware configuration for realizing the functions of the information processing device 2, and FIG. 2B is a block diagram showing a hardware configuration for executing software for realizing the functions of the information processing device 2. As shown in FIG. When the processing circuit is the dedicated hardware processing circuit 100 shown in FIG. 2A, the processing circuit 100 may be, for example, a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, an ASIC (Application Specific Integrated Circuit), an FPGA (Field-Programmable Gate Array), or a combination thereof. The functions of the priority user detection unit 21 and the call information transmission unit 22 provided in the information processing device 2 may be realized by separate processing circuits, or these functions may be realized together by a single processing circuit.

[0015] 2B, the functions of the priority user detection unit 21 and the call information transmission unit 22 included in the information processing device 2 are realized by software, firmware, or a combination of software and firmware. The software or firmware is written as a program and stored in the memory 102.

[0016] The processor 101 reads and executes programs stored in the memory 102 to implement the functions of the priority user detection unit 21 and the call information transmission unit 22 included in the information processing device 2. The information processing device 2 includes the memory 102 for storing programs that, when executed by the processor 101, result in the execution of, for example, the processing of steps ST11 and ST12 described below and shown in FIG. 3 . These programs cause a computer to execute the procedures or methods of the processing performed by the priority user detection unit 21 and the call information transmission unit 22. The memory 102 may be a computer-readable storage medium that stores programs for causing a computer to function as the priority user detection unit 21 and the call information transmission unit 22.

[0017] Memory 102 may be, for example, a non-volatile or volatile semiconductor memory such as RAM (Random Access Memory), ROM (Read Only Memory), flash memory, EPROM (Erasable Programmable Read Only Memory), EEPROM (Electrically-EPROM) (registered trademark), a magnetic disk, a flexible disk, an optical disk, a compact disk, a mini disk, a DVD, etc.

[0018] Some of the functions of the priority user detection unit 21 and the call information transmission unit 22 provided in the information processing device 2 may be realized by dedicated hardware, and the other functions may be realized by software or firmware. For example, the function of the priority user detection unit 21 may be realized by a processing circuit 100 which is dedicated hardware, and the function of the call information transmission unit 22 may be realized by a processor 101 reading and executing a program stored in a memory 102. In this way, the processing circuit can realize the above functions by hardware, software, firmware, or a combination of these.

[0019] 2B, the information processing device 2 is configured using a single processor 101, but is not limited to this. For example, the information processing device 2 may be realized using a plurality of processors that operate in cooperation with each other. Furthermore, the functions of the information processing devices 2A to 2G in the second to sixth embodiments described below are also realized by the same hardware configuration as the information processing device 2 described above.

[0020] (Priority user detection unit) The priority user detection unit 21 analyzes the images captured by the surveillance camera 3 to detect the presence of an elevator priority user who is given priority to use the elevator on the floor where the surveillance camera 3 is installed. Elevator priority users to be detected are, for example, children, elderly people, wheelchair users, or stroller users. Information such as the types of elevator priority users to be detected and the algorithms of analysis processing corresponding to the types is stored in advance in, for example, a storage unit (not shown) accessible to the information processing device 2. Hereinafter, the storage unit (not shown) accessible to the information processing device 2 described below will also be simply referred to as a "storage unit." The storage unit may be accessible by the information processing device 2 (and the information processing device 2A to 2G), and may be included in the information processing device 2 (and the information processing device 2A to 2G), or may be located outside the information processing device 2 (and the information processing device 2A to 2G).

[0021] Any known image analysis technique can be applied as the analysis processing algorithm. The analysis process may also use a trained model that is trained to input, for example, an image and output a detection result for a target elevator priority user. A large language model (LLM) may be used as the trained model. In this case, the prompt input to the LLM includes a description specifying the image data itself or image data as the analysis target, a description specifying the type of elevator priority user to be detected, and a description instructing the LLM to analyze the image to be analyzed, detect whether the target is present, and output the detection result. In this case, a template for the prompt may be stored in advance in a storage unit. When performing the analysis process, the priority user detection unit 21 reads a template from the storage unit and embeds a description specifying the specific image data or image data to be analyzed into the read template to automatically generate a prompt. The generated prompt can then be input to the LLM, and the analysis process results can be obtained from the LLM. The information processing device 2 may use its own LLM or an LLM provided by an external LLM provider via API (Application Programming Interface) integration or the like.

[0022] The surveillance camera 3 transmits the captured images to the information processing device 2, for example, periodically at predetermined time intervals. When the surveillance camera 3 transmits the images, the priority user detection unit 21 of the information processing device 2 receives the transmitted images. When the priority user detection unit 21 receives the images from the surveillance camera 3, it performs an analysis process to detect the presence of an elevator priority user. When the priority user detection unit 21 detects the presence of an elevator priority user as a result of the analysis process, it generates detection information and outputs it to the call information transmission unit 22.

[0023] For example, as described above, if only one information processing device 2 is installed for multiple floors, the detection information generated by the priority user detection unit 21 may include unique information for identifying the surveillance cameras 3 installed on each of the multiple floors. The unique information for identifying each surveillance camera 3 is, for example, an ID (hereinafter referred to as a "camera ID") consisting of numbers, letters, symbols, or a combination thereof that is unique to each surveillance camera 3. Hereinafter, the unique information for identifying each surveillance camera 3 will be referred to as a camera ID. Each camera ID is linked to information indicating the location where the monitoring camera 3 indicated by that camera ID is installed (hereinafter referred to as "installation information") and is stored in advance in the storage unit. The installation information includes, for example, information indicating the floor on which each monitoring camera 3 is installed. By including the camera ID in the detection information, the call information transmission unit 22 can identify on which floor an elevator priority user has been detected. The installation information may also include information that can identify the area (location) that each monitoring camera 3 is capturing. Note that if it is necessary to detect elevator priority users on only one floor out of the multiple floors of a building, and if the surveillance camera 3 is installed in only one landing, the camera ID is not required. For example, if there are only two floors and people only flow in one direction from one floor to the other, it may be necessary to detect elevator priority users on only one floor out of the multiple floors, as described above. Hereinafter, it is assumed that elevator priority users are detected on multiple floors of a building. Note that even when multiple surveillance cameras 3 are installed to monitor one landing, the detection information may include a camera ID for identifying each surveillance camera 3. In this case, the installation information that is previously associated with the camera ID and stored in the storage unit includes, for example, information indicating the floor on which each surveillance camera 3 is installed, as well as the location on that floor. By including the camera ID in the detection information, the call information transmission unit 22 can identify the floor and location on which the elevator priority user was detected.

[0024] (Call information transmission unit) When the priority user detection unit 21 detects the presence of an elevator priority user, the call information transmission unit 22 transmits a hall call registration signal for registering a hall call at that floor to the elevator control device 4 that controls the elevator. When the priority user detection unit 21 outputs the detection information, the call information transmission unit 22 acquires the detection information. Upon acquiring the detection information, the call information transmission unit 22 can identify on which floor the elevator priority user has been detected by, for example, reading out the installation information stored in association with the camera ID from the storage unit based on the camera ID included in the detection information. When the call information transmitting unit 22 identifies a floor, it generates a hall call registration signal for registering a hall call for that floor and transmits the generated hall call registration signal to the elevator control device 4. The hall call registration signal includes at least information indicating the identified floor (hereinafter referred to as "floor information"). In addition to the floor information, the hall call registration signal may also include information indicating that the hall call is for an elevator priority user (hereinafter referred to as "priority information"). When the call information transmitting unit 22 transmits the platform call registration signal to the elevator control device 4, the call information receiving unit 41 of the elevator control device 4 receives the platform call registration signal. Upon receiving the platform call registration signal, the call information receiving unit 41 outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the floor indicated by the floor information included in the platform call registration signal and controls the car in accordance with the registered platform call.

[0025] The elevator control unit may execute a known car control method as described above in controlling the car after receiving the hall call registration signal from the call information receiving unit 41. For example, if the elevator is installed so that only one car can be used from one hall, the elevator control unit opens the hall door and the car door if the car is stopped at the floor indicated by the floor information and the hall door and the car door are closed, and runs the car toward the floor indicated by the floor information if the car is stopped at another floor or running in the elevator shaft. Also, for example, if an elevator is installed so that multiple cars can be used from one landing, the elevator control unit will open the landing door and car door if one of the multiple cars is stopped at the floor indicated by the floor information and the landing door and car door are closed, and will cause one of the cars to run toward the floor indicated by the floor information if either car is stopped at another floor or is running in the elevator shaft. Furthermore, if the hall call registration signal includes priority information, control specific to elevator priority users may be performed, such as slowing down the opening and closing speed of the doors when the car is stopped at the floor indicated by the floor information, similar to the control that is performed when a hall call button for elevator priority users is operated if the button is installed at the hall.

[0026] Next, the information processing method according to the first embodiment will be described. Fig. 3 is a flowchart showing an information processing method according to the first embodiment. The information processing method according to the first embodiment is executed by the information processing device 2. The information processing device 2 repeats the information processing method shown in the flowchart of Fig. 3 when the elevator is available. Furthermore, when the elevator is available, the monitoring camera 3 captures an image of the landing of the floor on which the monitoring camera 3 is installed, and periodically transmits the captured image to the information processing device 2.

[0027] When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image to detect the presence of an elevator priority user. If the priority user detection unit 21 does not detect an elevator priority user as a result of the analysis process (step ST11; NO), it repeats image acquisition and analysis process. On the other hand, if the priority user detection unit 21 detects an elevator priority user as a result of the analysis process (step ST11; YES), it outputs detection information to the call information transmission unit 22. When the call information transmitting unit 22 acquires the detection information, it transmits a hall call registration signal to the call information receiving unit 41 (step ST12). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0028] As described above, the information processing device 2 according to the first embodiment includes a priority user detection unit 21 that detects the presence of an elevator priority user who is given priority to use the elevator on the floor where the surveillance camera 3 is installed by analyzing the image captured by the surveillance camera 3, and a call information transmission unit 22 that, when the priority user detection unit 21 detects the presence of an elevator priority user, transmits a hall call registration signal for registering a hall call on that floor to the elevator control device 4 that controls the elevator. The information processing device 2 can automatically register hall calls for elevator priority users without using IC cards, thereby improving convenience for all elevator priority users. Also, for example, if the building is a station and the elevator priority users require assistance from station staff when using the elevator, this reduces the time station staff spends providing assistance, which has the advantage of helping to reduce the burden on station staff.

[0029] Moreover, the system 1 according to the first embodiment includes an information processing device 2, an elevator control device 4 having a call information receiving unit 41 that receives a signal transmitted from a call information transmitting unit 22, and a monitoring camera 3 installed on a floor of a building where an elevator controlled by the elevator control device 4 is installed, the monitoring camera 3 transmitting a captured image to the priority user detection unit 21. As described above, the system 1 according to the first embodiment has an advantage such as being able to improve convenience for all priority elevator users.

[0030] Furthermore, when the program according to the first embodiment is executed by a computer, the computer can function as the information processing device 2. Therefore, the program according to the first embodiment has the advantage of being able to improve convenience for all elevator priority users, as described above.

[0031] Moreover, the information processing method according to the first embodiment is an information processing method executed by an information processing device 2 including a priority user detection unit 21 and a call information transmission unit 22, and includes step ST11 in which the priority user detection unit 21 detects the presence of an elevator priority user who is given priority to use the elevator on a floor where the monitoring camera 3 is installed by analyzing an image captured by the monitoring camera 3, and step ST12 in which the call information transmission unit 22, when the priority user detection unit 21 detects the presence of an elevator priority user, transmits a hall call registration signal for registering a hall call on that floor to the elevator control device 4 that controls the elevator. The information processing method according to the first embodiment is executed by the information processing device 2, and similar to the above, has advantages such as being able to improve convenience for all elevator priority users.

[0032] Embodiment 2 When the information processing device 2 of the first embodiment detects an elevator priority user, it transmits a hall call registration signal to the elevator control device 4. The information processing device 2A of the second embodiment (see FIG. 4) detects an elevator priority user, determines whether or not the elevator priority user intends to board the elevator, and transmits a hall call registration signal to the elevator control device 4 when it is determined that the elevator priority user intends to board the elevator. 4 is a block diagram showing a configuration example of a system 1A according to embodiment 2. The system 1A includes an information processing device 2A, a monitoring camera 3, and an elevator control device 4. The operations of the monitoring camera 3 and the elevator control device 4 are the same as those in embodiment 1, and therefore will not be described.

[0033] (Intention Judgment Department) The information processing device 2A is equipped with an intention determination unit 23 that, when the priority user detection unit 21 detects the presence of an elevator priority user, determines whether the elevator priority user has the intention to board the elevator depending on whether the state of the elevator priority user satisfies the boarding intention condition. When the priority user detection unit 21 detects the presence of an elevator priority user, it outputs the above-mentioned detection information to the call information transmission unit 22. The detection information is output to the intention determination unit 23 via the call information transmission unit 22 or directly from the priority user detection unit 21. The intention determination unit 23 also acquires images captured from the monitoring camera 3 via the priority user detection unit 21 or directly from the monitoring camera 3. The monitoring camera 3 is an intention determination camera, which will be described later. When the intention determination unit 23 acquires the detection information, it performs an analysis process on the captured image, and determines whether the elevator priority user intends to board the elevator (hereinafter referred to as "boarding intention determination") depending on whether the state of the elevator priority user satisfies the boarding intention condition as a result of the analysis process. If the intention determination unit 23 determines that the elevator priority user intends to board the elevator as a result of the boarding intention determination, it outputs information indicating this (hereinafter referred to as "boarding intention information") to the call information transmission unit 22. The boarding intention information may include the camera ID.

[0034] When the call information transmitting unit 22 acquires boarding intention information from the intention determining unit 23, it transmits a hall call registration signal to the elevator control device 4. In other words, when an elevator priority user is detected by the priority user detection unit 21 and the intention determining unit 23 determines that the elevator priority user has the intention to board the elevator, the call information transmitting unit 22 transmits a hall call registration signal to the elevator control device 4. At this time, the call information transmitting unit 22 can identify the floor where the elevator priority user was detected as described above from the camera ID included in the detection information acquired from the priority user detecting unit 21, and can also identify the floor where the elevator priority user who was determined to have the intention to board the elevator is located from the camera ID included in the boarding intention information. The call information transmitting unit 22 can generate a hall call registration signal for the hall that matches the identified floor, and transmit it to the elevator control device 4.

[0035] Note that the intention determination unit 23 may stop the boarding intention determination process if it is determined that the elevator priority user has no intention to board the elevator for a predetermined period of time in the boarding intention determination. Since the detection process by the priority user detection unit 21 is performed periodically, the intention determination unit 23 will perform the boarding intention determination even after the above-mentioned suspension, triggered by the acquisition of the next detection information. The above-mentioned predetermined period for determining suspension is set, for example, to be a period longer than at least the first set time or the second set time described below.

[0036] The intention determination unit 23 determines whether the elevator priority user intends to board the elevator depending on whether the state of the elevator priority user satisfies at least one of the following boarding intention conditions: the state of the elevator priority user being continuously present in a dedicated lane for using the elevator for more than a first set time (hereinafter referred to as the "first boarding intention condition"), the state of the user being continuously captured by the intention determination camera for more than a second set time (hereinafter referred to as the "second boarding intention condition"), or the state of the user making a specific gesture (hereinafter referred to as the "third boarding intention condition"). The boarding intention condition is stored in advance, for example, in a storage unit (not shown) accessible by the information processing device 2A. In this case, upon acquiring the detection information, the intention determination unit 23 reads the boarding intention condition from the storage unit and performs a boarding intention determination. Any known image analysis technology may be applied as an algorithm for the analysis process for determining whether the boarding intention condition is met. Furthermore, for example, a trained model trained to input an image and output a boarding intention determination result for an elevator priority user may be used for the analysis process. An LLM may be used as the trained model. In this case, the prompt input to the LLM includes, for example, a description specifying the image data itself or image data as the analysis target, a description specifying the type of elevator priority user who is the detection target, a description of the boarding intention condition, and a description instructing the LLM to analyze the image of the analysis target, determine whether the detection target satisfies the boarding intention condition, and output the determination result.

[0037] (First condition for willingness to ride) When the boarding intention condition is the first boarding intention condition, the intention determination unit 23 determines whether the state of the elevator priority user is in a state where the user has been continuously present on the dedicated lane for at least a first set time. FIG. 5 is a diagram showing an example of a hall display for determining whether the elevator priority user intends to board the elevator. FIG. 5 shows an elevator EL and a priority user lane L1. The elevator EL is a car that can be used from the hall. The priority user lane L1 is an example of a dedicated lane. The priority user lane L1 may be painted on the floor of the hall with paint or the like, or may be an image projected onto the floor of the hall by a projector (not shown) or the like installed in the hall. When multiple cars (elevators EL) are available from one hall, for example, a sign for the priority user lane L1 may be provided on the floor of the hall near each car, or a single sign for the priority user lane L1 may be provided in a position on the floor of the hall that allows easy access to any of the cars. In addition, when the priority user lane L1 is an image projected by a projector or the like, the priority user lane L1 may be projected at all times, or may be projected only during the period when an elevator priority user is detected.

[0038] The surveillance camera 3 can monitor the area of ​​the platform, including the display of the priority user lane L1. A surveillance camera 3 that can monitor this area is called an "intention determination camera." If there are multiple surveillance cameras 3 for monitoring one platform, at least one of them is an intention determination camera. Note that an intention determination camera may be set up specifically for intention determination, but even if it is a dedicated camera, it can be said to be monitoring the platform in the sense that it takes pictures of the platform, and therefore can be said to be a type of surveillance camera 3. If multiple priority user lane L1 signs are provided at one platform, one intention determination camera may photograph the area of ​​the platform including all of the priority user lane L1 signs, or multiple intention determination cameras may each take turns photographing the area including some of the priority user lane L1 signs, so that the multiple intention determination cameras can photograph the area including all of the priority user lane L1 signs.

[0039] Upon acquiring the detection information, the intention determination unit 23 performs an analysis process on the image captured by the intention determination camera, and if the analysis process shows that the elevator priority user has been continuously present on the priority user lane L1 for a first set time or more, the intention determination unit 23 determines that the elevator priority user intends to board the elevator. The first set time can be set to any time appropriate for confirming the user's intention to board the elevator. For example, the first set time is approximately 5 to 10 seconds. Alternatively, the intention determination unit 23 may determine that the elevator priority user intends to board the elevator the moment the user boards the priority user lane L1. In this case, the first set time can be set to, for example, approximately 0 to 1 second.

[0040] (Second condition for willingness to ride) When the boarding intention condition is the second boarding intention condition, the intention determination unit 23 determines whether the state of the elevator priority user is in a state where it is continuously captured by the intention determination camera for more than the second set time. In this case, the sign of the priority user lane L1, which is different from the case when the boarding intention condition is the first boarding intention condition, is not provided at the hall. When the boarding intention condition is the second boarding intention condition, the intention determination camera is, for example, one surveillance camera 3 installed at one platform if only one surveillance camera 3 is installed at that platform. Furthermore, when only one car is available from one platform, the intention determination camera may be any one of the one or more surveillance cameras 3 installed at that platform that captures the area of ​​the platform where users of that car are expected to wait. Furthermore, when multiple cars are available from one platform, the intention determination camera may be, for example, a surveillance camera 3 installed for each car that captures the area of ​​the platform where users of that car are expected to wait, that is, a surveillance camera 3 installed for each car. Furthermore, when multiple cars are available from one platform, the intention determination camera may be, for example, one surveillance camera 3 installed to capture the area of ​​the platform where users of any of the multiple cars are expected to wait.

[0041] Upon acquiring the detection information, the intention determination unit 23 performs an analysis process on the image captured by the intention determination camera, and if the analysis process shows that the elevator priority user has been continuously present in the intention determination camera for more than a second set time, the intention determination unit 23 determines that the elevator priority user intends to board the elevator. The second set time can be set to any time appropriate for confirming the user's intention to board the elevator. For example, the second set time is about 5 to 10 seconds.

[0042] (Third condition for willingness to ride) When the boarding intention condition is the third boarding intention condition, the intention determination unit 23 determines whether the elevator priority user is making a specific gesture. In this case, the hall is not provided with a sign indicating the priority user lane L1, as is the case when the boarding intention condition is the first boarding intention condition. Also, in this case, all of the one or more monitoring cameras 3 installed for monitoring at one hall are intention determination cameras. When the intention determination unit 23 acquires the detection information, it performs an analysis process on the image captured by the intention determination camera, and if the analysis process shows that the elevator priority user is making a specific gesture, it determines that the elevator priority user intends to get on the elevator. Any action can be set as the gesture as long as it can be determined that the elevator priority user intends to get on the elevator.

[0043] Any two or more of the first to third intention determination conditions may be adopted. In this case, the intention determination unit 23 determines that the elevator priority user has the intention to ride the elevator if any one of the adopted two or more intention determination conditions is met.

[0044] Next, an information processing method according to the second embodiment will be described. Fig. 6 is a flowchart showing an example of an information processing method according to embodiment 2. The information processing method according to embodiment 2 is executed by information processing device 2A. When an elevator is available, information processing device 2A repeats the information processing method shown in the flowchart of Fig. 6. Furthermore, when an elevator is available, monitoring camera 3 captures an image of the landing of the floor on which monitoring camera 3 is installed, and periodically transmits the captured image to information processing device 2A.

[0045] When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image to detect the presence of an elevator priority user. If the priority user detection unit 21 does not detect an elevator priority user as a result of the analysis process (step ST21; NO), it repeats image acquisition and analysis process. On the other hand, if the priority user detection unit 21 detects an elevator priority user as a result of the analysis process (step ST21; YES), it outputs detection information to the call information transmission unit 22. When the intention determination unit 23 acquires the detection information, it performs a boarding intention determination based on the image captured by the monitoring camera 3, which serves as an intention determination camera. If the intention determination unit 23 does not determine that the elevator priority user intends to board the elevator as a result of the boarding intention determination (step ST22; NO), it repeats the image acquisition and analysis process. On the other hand, if the intention determination unit 23 determines that the elevator priority user intends to board the elevator as a result of the boarding intention determination (step ST22; YES), it outputs boarding intention information to the call information transmission unit 22. As described above, if the intention determination unit 23 determines that the elevator priority user does not intend to board the elevator for a predetermined consecutive period in the boarding intention determination (step ST22), it stops the boarding intention determination process and performs boarding intention determination using the acquisition of the next detection information as a trigger. When the call information transmitting unit 22 acquires the detection information and also acquires the boarding intention information, it transmits a hall call registration signal to the call information receiving unit 41 (step ST23). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0046] Fig. 7 is a flowchart showing another example of the information processing method according to embodiment 2. The example shown in Fig. 7 is an example in which the processes of step ST21 and step ST22 in the example shown in Fig. 6 are performed together. In this example, the intention determination unit 23 does not need to acquire a detection signal. The information processing device 2A repeats the information processing method shown in the flowchart in Fig. 7 when the elevator is available. Furthermore, when the elevator is available, the monitoring camera 3 captures an image of the landing of the floor on which the monitoring camera 3 is installed, and periodically transmits the captured image to the information processing device 2A.

[0047] When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image to detect the presence of an elevator priority user. The intention determination unit 23 performs a boarding intention determination based on the image captured by the monitoring camera 3, which serves as an intention determination camera. If the priority user detection unit 21 does not detect an elevator priority user as a result of the analysis process, or if the intention determination unit 23 does not determine that the elevator priority user intends to board the elevator (steps ST21 and ST22; NO), the priority user detection unit 21 and the intention determination unit 23 repeat the image acquisition and analysis process. On the other hand, if the priority user detection unit 21 detects an elevator priority user as a result of the analysis process and the intention determination unit 23 determines that the elevator priority user intends to board the elevator (steps ST21 and ST22; YES), the priority user detection unit 21 and the intention determination unit 23 output the detection information and boarding intention information to the call information transmission unit 22, respectively. When the call information transmitting unit 22 acquires the detection information and also acquires the boarding intention information, it transmits a hall call registration signal to the call information receiving unit 41 (step ST23). In this example, when the conditions in steps ST21 and ST22 are YES, instead of the priority user detection unit 21 and the intention determination unit 23 outputting the detection information and the boarding intention information to the call information transmission unit 22, respectively, either one of them may output the corresponding detection information or boarding intention information to the call information transmission unit 22. In this case, when the call information transmission unit 22 acquires either the detection information or the boarding intention information in step ST23, it transmits a hall call registration signal to the call information receiving unit 41. When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0048] As described above, the information processing device 2A according to the second embodiment further includes, in addition to the information processing device 2 according to the first embodiment, an intention determination unit 23 that, when the priority user detection unit 21 detects the presence of an elevator priority user, determines whether the elevator priority user intends to board the elevator depending on whether the state of the elevator priority user satisfies the boarding intention condition. Then, when the intention determination unit 23 determines that the elevator priority user intends to board the elevator, the call information transmission unit 22 transmits a hall call registration signal to the elevator control device 4. In addition to the advantages of the information processing device 2 described above, the information processing device 2A can automatically register a hall call not only when an elevator priority user is detected but also when it is determined that the elevator priority user intends to board the elevator, thereby reducing unnecessary hall call registrations and enabling automatic hall call registration without compromising the efficiency of elevator operation.

[0049] Furthermore, in the information processing device 2A according to the second embodiment, the intention determination unit 23 may determine whether or not the elevator priority user intends to board the elevator depending on whether or not the state of the elevator priority user satisfies at least one of the following boarding intention conditions: that the state of the elevator priority user is that the user is continuously present on the priority user lane L1 (dedicated lane) for using the elevator for a first set time or more (first boarding intention condition); that the user is continuously captured on the surveillance camera 3 as an intention determination camera for a second set time or more (second boarding intention condition); or that the user is making a specific gesture (third boarding intention condition). When the first boarding intention condition is adopted, the existence of the priority user lane L1 (dedicated lane) makes it easier to determine the intention of elevator priority users while explicitly encouraging them to use the elevator preferentially. Also, when the second boarding intention condition or the third boarding intention condition is adopted, the intention of elevator priority users can be confirmed without displaying the priority user lane L1 (dedicated lane) on the landing floor.

[0050] Furthermore, the system 1A and the program according to the second embodiment have advantages similar to those of the information processing device 2A described above.

[0051] Embodiment 3 The information processing device 2 of the first embodiment and the information processing device 2A of the second embodiment transmit a hall call registration signal to the elevator control device 4 to call a car to the hall of the floor where the elevator priority user is located. The information processing device 2B of the third embodiment (see FIG. 8) determines the destination floor of the detected elevator priority user after getting into the elevator car, and if the destination floor is determined, transmits a hall call registration signal including information about the destination floor to the elevator control device 4. 8 is a block diagram showing a configuration example of a system 1B according to embodiment 3. System 1B includes an information processing device 2B, a monitoring camera 3, and an elevator control device 4. The operations of the monitoring camera 3 and the elevator control device 4 are the same as those in embodiment 1 and the like, and therefore will not be described here.

[0052] (destination floor determination section) The information processing device 2B is equipped with a destination floor determination unit 24 that, when the priority user detection unit 21 detects the presence of an elevator priority user, determines the destination floor of the elevator priority user depending on whether the state of the elevator priority user satisfies the destination floor determination condition. When the priority user detection unit 21 detects the presence of an elevator priority user, it outputs the above-mentioned detection information to the call information transmission unit 22. The detection information is output to the destination floor determination unit 24 via the call information transmission unit 22 or directly from the priority user detection unit 21. In addition, the destination floor determination unit 24 acquires an image taken from the monitoring camera 3 via the priority user detection unit 21 or directly from the monitoring camera 3. Note that this monitoring camera 3 is a destination floor determination camera, which will be described later. When the destination floor determination unit 24 acquires the detection information, it performs an analysis process on the captured image, and determines the destination floor of the elevator priority user (hereinafter referred to as "destination floor determination") depending on whether the state of the elevator priority user satisfies the destination floor determination condition as a result of the analysis process. When the destination floor of the elevator priority user is determined as a result of the destination floor determination, the destination floor determination unit 24 outputs information about the destination floor (hereinafter referred to as "destination floor information") to the call information transmission unit 22. The destination floor information may include a camera ID in addition to information specifying the destination floor (for example, a number indicating the floor).

[0053] When the call information transmitting unit 22 acquires the destination floor information from the destination floor determining unit 24, it transmits a hall call registration signal including the destination floor information to the elevator control device 4. In other words, when the destination floor determining unit 24 determines the destination floor of the elevator priority user, the call information transmitting unit 22 transmits a hall call registration signal including information about the destination floor (destination floor information) to the elevator control device 4. At this time, the call information transmitting unit 22 can identify the floor where the elevator priority user was detected as described above from the camera ID included in the detection information acquired from the priority user detecting unit 21, and can identify the floor where the elevator priority user whose destination floor has been determined is located from the camera ID included in the destination floor information. The call information transmitting unit 22 can generate a hall call registration signal for a hall that matches the identified floor, the hall call registration signal including the destination floor information, and transmit it to the elevator control device 4.

[0054] Here, there are various possible modes for transmitting the destination floor information associated with the hall call registration signal to the elevator control device 4. For example, the priority user detection unit 21 detects an elevator priority user, and then, when the destination floor determination unit 24 determines the destination floor, it transmits a hall call registration signal including the destination floor information to the elevator control device 4 (see Figure 10 described below). Also, for example, when the priority user detection unit 21 detects an elevator priority user and the destination floor determination unit 24 is able to determine the destination floor, a hall call registration signal including destination floor information is sent to the elevator control device 4 (see Figure 11 described below). Also, for example, when the priority user detection unit 21 detects an elevator priority user, it first transmits a hall call registration signal to the elevator control device 4, and then when the destination floor determination unit 24 is able to determine the destination floor, it transmits a hall call registration signal including the destination floor information to the elevator control device 4, or it transmits only the destination floor information to the elevator control device 4 (see FIG. 12 described later).

[0055] In the first and second aspects described above, the destination floor determination unit 24 may stop the destination floor determination process if it is unable to determine the destination floor of an elevator priority user for a predetermined period of time. In this case, the destination floor determination unit 24 outputs, for example, only the detection information to the call information transmission unit 22, and the call information transmission unit 22 transmits a hall call registration signal that does not include the destination floor information to the elevator control device 4. Alternatively, if the priority user detection unit 21 has also output the detection information to the call information transmission unit 22 at the time the elevator priority user is detected, the destination floor determination unit 24 may simply output information to the call information transmission unit 22 indicating that the destination floor determination has been stopped. In addition, in the third aspect above, when a hall call registration signal is first sent to the elevator control device 4 and then only the destination floor information is sent to the elevator control device 4, the expression "sending a hall call registration signal including the destination floor information to the elevator control device 4" is also used.

[0056] The destination floor determination unit 24 determines the destination floor of the elevator priority user depending on whether the state of the elevator priority user satisfies at least one of the following destination floor determination conditions: the state of the elevator priority user being continuously present for more than a third set time on a dedicated lane provided corresponding to each of multiple floors where the elevator can stop (hereinafter referred to as the "first destination floor determination condition"); the state of the user being continuously captured by a destination floor determination camera provided corresponding to each of multiple floors for more than a fourth set time (hereinafter referred to as the "second destination floor determination condition"); or the state of the user making a specific gesture set corresponding to each of multiple floors (hereinafter referred to as the "third destination floor determination condition"). The destination floor determination conditions are stored in advance, for example, in a storage unit (not shown) accessible to the information processing device 2B. In this case, when the destination floor determination unit 24 acquires the detection information, it reads the destination floor conditions from the storage unit and performs destination floor determination. Any known image analysis technology can be applied as the algorithm for the analysis process to determine whether the destination floor determination conditions are met. Furthermore, for example, a trained model trained to input an image and output the destination floor determination result for an elevator priority user may be used for the analysis process. An LLM may be used as the trained model. In this case, the prompt input to the LLM includes, for example, a description specifying the image data itself or image data as the analysis target, a description specifying the type of elevator priority user who is the detection target, a description of the destination floor determination conditions, and a description instructing the LLM to analyze the image of the analysis target, determine whether the detection target satisfies the destination floor determination conditions, and output the determination result.

[0057] (1st destination floor judgment condition) When the destination floor determination condition is the first destination floor determination condition, the destination floor determination unit 24 determines whether the elevator priority user is in a state of continuously being present on a dedicated lane provided corresponding to each of a plurality of floors at which the elevator can stop for a third set time or more. FIG. 9 is a diagram showing an example of a hall display for determining the destination floor of an elevator priority user. FIG. 9 shows, for example, a hall on the first floor of a building. FIG. 9 shows an elevator EL, a second-floor priority user lane L2, and a third-floor priority user lane L3. The elevator EL is a car available from the hall. The second-floor priority user lane L2 and the third-floor priority user lane L3 are examples of dedicated lanes. The second-floor priority user lane L2 and the third-floor priority user lane L3 may be painted on the floor of the hall with paint or the like, or may be images projected onto the floor of the hall by a projector or the like (not shown) installed in the hall. When multiple cars (elevators EL) are available from one landing, for example, signs for the second-floor priority user lane L2 and the third-floor priority user lane L3 may be provided on the floor of the landing near each car, or a set of signs for the second-floor priority user lane L2 and the third-floor priority user lane L3 may be provided in a position on the floor of the landing that makes it easy to move to either car. Note that when the second-floor priority user lane L2 and the third-floor priority user lane L3 are images projected by a projector or the like, the second-floor priority user lane L2 and the third-floor priority user lane L3 may be projected all the time, or may be projected only while elevator priority users are detected.

[0058] The surveillance camera 3 can monitor the area of ​​the platform, including the indications of the second floor priority passenger lane L2 and the third floor priority passenger lane L3. The surveillance camera 3 that can monitor this area is called a "destination floor determination camera." If there are multiple surveillance cameras 3 for monitoring one platform, at least multiple of them are destination floor determination cameras. Note that the destination floor determination cameras may be dedicated to determining the destination floor, but even if they are dedicated cameras, they can be said to be a type of surveillance camera 3, since they can also be said to be monitoring the platform in the sense that they are photographing the platform. When multiple sets of signs for the second-floor priority user lane L2 and the third-floor priority user lane L3 are provided at one landing, one destination floor determination camera may photograph the area of ​​the landing including all sets of signs for the second-floor priority user lane L2 and the third-floor priority user lane L3, or multiple destination floor determination cameras may share the responsibility of photographing the area including some sets of signs for the second-floor priority user lane L2 and the third-floor priority user lane L3, so that the multiple destination floor determination cameras can photograph the area including all sets of signs for the second-floor priority user lane L2 and the third-floor priority user lane L3.

[0059] Upon receiving the detection information, the destination floor determination unit 24 analyzes the image captured by the destination floor determination camera. If the analysis results indicate that the elevator priority user has been continuously present on either the second-floor priority user lane L2 or the third-floor priority user lane L3 for a third set time or longer, the destination floor determination unit 24 determines that the destination floor of the elevator priority user is the floor indicated by the priority user lane in which the elevator priority user was present. For example, if the elevator priority user has been continuously present on the second-floor priority user lane L2 for a third set time or longer, the destination floor determination unit 24 determines that the destination floor of the elevator priority user is the second floor. The third set time may be set to any time appropriate for determining that the elevator priority user intends to go to the destination floor indicated by the priority user lane. For example, the third set time is approximately 5 to 10 seconds. In addition, the moment an elevator priority user gets on either the second floor priority user lane L2 or the third floor priority user lane L3, it may be determined that the elevator priority user intends to go to the destination floor indicated by that priority user lane, and in this case, the third set time may be set, for example, to approximately 0 to 1 second.

[0060] (Second destination floor judgment condition) When the destination floor determination condition is the second destination floor determination condition, the destination floor determination unit 24 determines whether the state of the elevator priority user is in a state where the user is continuously photographed for a fourth set time or more by the destination floor determination cameras provided corresponding to each of the plurality of floors. In this case, the hall is not provided with a display of a dedicated lane (priority user lane) indicating the destination floor, as is the case when the destination floor determination condition is the first destination floor determination condition. When the destination floor determination condition is the second destination floor determination condition, the number of destination floor determination cameras installed in at least one landing is equal to the number of destination floors. When multiple surveillance cameras 3 are installed in one landing, the multiple destination floor determination cameras may be some or all of the multiple surveillance cameras 3. The multiple destination floor determination cameras installed in one landing are configured so that their imaging areas do not substantially overlap each other. Furthermore, for example, each destination floor determination camera itself or its vicinity is provided with a display indicating which destination floor will be automatically registered when an elevator priority user is continuously captured within the imaging range of that destination floor determination camera for more than a fourth set time. The display clearly indicates the destination floor to be registered to elevator priority users.

[0061] When the destination floor determination unit 24 acquires the detection information, it performs an analysis process on the images captured by the destination floor determination cameras. If the analysis process shows that the elevator priority user has been continuously present in front of any of the destination floor determination cameras for a fourth set time or longer, it determines that the elevator priority user intends to go to the destination floor indicated by the display on that destination floor determination camera. The fourth set time can be set to any time appropriate for confirming the intention to indicate the destination floor. For example, the fourth set time is about 5 to 10 seconds.

[0062] (Third destination floor judgment condition) When the destination floor determination condition is the third destination floor determination condition, the destination floor determination unit 24 determines whether the elevator priority user is performing a specific gesture set corresponding to each of the multiple floors. In this case, the hall is not provided with a display of a dedicated lane (priority user lane) indicating the destination floor, as is the case when the destination floor determination condition is the first destination floor determination condition. Also, in this case, one or more monitoring cameras 3 installed for monitoring at one hall are all destination floor determination cameras. When the destination floor determination unit 24 acquires the detection information, it performs an analysis process on the image captured by the destination floor determination camera, and if the analysis process shows that the elevator priority user is performing one of the specific gestures set corresponding to each of the multiple floors, it determines that the elevator priority user intends to go to the destination floor indicated by the gesture. Any action can be set as the gesture as long as it can be determined that the elevator priority user intends to go to a specific destination floor. For example, the gesture may indicate the destination floor by holding up the number of fingers, etc.

[0063] Any two or more of the first to third destination floor determination conditions may be adopted. In this case, if any of the two or more adopted destination floor determination conditions is met, the destination floor determination unit 24 determines that the elevator priority user intends to go to a specific destination floor. However, since it is possible that the elevator priority user intends to go to two different destination floors, if two or more destination floor determination conditions are adopted, it is advisable to determine in advance which destination floor determination condition will be prioritized, or to not register a destination floor because the destination floor cannot be identified due to the intention to go to multiple destination floors.

[0064] Next, an information processing method according to the third embodiment will be described. Fig. 10 is a flowchart showing an example of an information processing method according to embodiment 3. The information processing method according to embodiment 3 is executed by information processing device 2B. Information processing device 2B repeats the information processing method shown in the flowchart of Fig. 10 while the elevator is available. Furthermore, while the elevator is available, monitoring camera 3 captures an image of the landing of the floor on which monitoring camera 3 is installed, and periodically transmits the captured image to information processing device 2B.

[0065] When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image to detect the presence of an elevator priority user. If the analysis result shows that no elevator priority user is detected (step ST31; NO), the priority user detection unit 21 repeats the image acquisition and analysis process. On the other hand, if the analysis result shows that an elevator priority user is detected (step ST31; YES), the priority user detection unit 21 outputs the detection information to the destination floor determination unit 24 via the call information transmission unit 22 or directly from the priority user detection unit 21. Note that if the detection information is also output to the call information transmission unit 22, the call information transmission unit 22 can also transmit a hall call registration signal to the elevator control device 4 at the timing when the detection signal is acquired, but in this case, it is assumed that the hall call registration signal is not transmitted to the elevator control device 4 at that timing. When the destination floor determination unit 24 acquires the detection information, it performs destination floor determination based on the image captured by the monitoring camera 3 serving as a destination floor determination camera. If the destination floor determination unit 24 is unable to determine the destination floor of the elevator priority user as a result of the destination floor determination (step ST32; NO), it repeats image acquisition and analysis processing. On the other hand, if the destination floor determination unit 24 is able to determine the destination floor of the elevator priority user as a result of the destination floor determination (step ST32; YES), it outputs the destination floor information to the call information transmission unit 22.

[0066] When the call information transmitting unit 22 acquires the detection information and also acquires the destination floor information, it transmits a hall call registration signal including the destination floor information to the call information receiving unit 41 (step ST33). As described above, if the destination floor determination unit 24 is unable to determine the destination floor of an elevator priority user for a predetermined period of time in the destination floor determination (step ST32), it stops the destination floor determination process and outputs only the detection information or information indicating that the destination floor determination process has been stopped to the call information transmission unit 22. When the call information transmission unit 22 acquires any information from the destination floor determination unit 24 in conjunction with the stop of the destination floor determination, it transmits a hall call registration signal not including destination floor information to the call information receiving unit 41.

[0067] When the call information receiving unit 41 receives a hall call registration signal including destination floor information, it outputs the hall call registration signal to the elevator control unit. The elevator control unit registers a hall call for the corresponding floor in accordance with the hall call registration signal, controls the car in accordance with the registered hall call, and registers the destination floor indicated by the destination floor information included in the hall call registration signal as a car call for the car heading to the floor for which the hall call is registered. When the call information receiving unit 41 receives a hall call registration signal that does not include destination floor information, it outputs the hall call registration signal to the elevator control unit, and the elevator control unit registers a hall call for the corresponding floor in accordance with the hall call registration signal and controls the car in accordance with the registered hall call.

[0068] Fig. 11 is a flowchart showing another example of the information processing method according to the third embodiment. The example shown in Fig. 11 is an example in which the processes of step ST31 and step ST32 in the example shown in Fig. 10 are performed together. In this example, the destination floor determination unit 24 does not need to acquire a detection signal. The information processing device 2B repeats the information processing method shown in the flowchart of Fig. 11 when the elevator is available. Furthermore, when the elevator is available, the monitoring camera 3 captures an image of the landing of the floor on which the monitoring camera 3 is installed, and periodically transmits the captured image to the information processing device 2B.

[0069] When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image to detect the presence of an elevator priority user. Furthermore, the destination floor determination unit 24 performs destination floor determination based on the image captured by the monitoring camera 3, which serves as a destination floor determination camera. If the analysis performed by the priority user detection unit 21 does not detect an elevator priority user, or if the destination floor determination performed by the destination floor determination unit 24 fails to determine the destination floor of the elevator priority user (steps ST31 and ST32; NO), the priority user detection unit 21 and the destination floor determination unit 24 repeat the image acquisition and analysis process. On the other hand, if the analysis performed by the priority user detection unit 21 detects an elevator priority user and the destination floor determination unit 24 fails to determine the destination floor of the elevator priority user (steps ST31 and ST32; YES), the priority user detection unit 21 and the destination floor determination unit 24 output the detection information and destination floor information to the call information transmission unit 22, respectively.

[0070] When the call information transmitting unit 22 acquires the detection information and also acquires the destination floor information, it transmits a hall call registration signal including the destination floor information to the call information receiving unit 41 (step ST33). As described above, if the destination floor determination unit 24 cannot determine the destination floor of an elevator priority user for a predetermined period of time in the destination floor determination (steps ST31 and ST32), it stops the destination floor determination process and outputs information indicating that the destination floor determination process has been stopped to the call information transmission unit 22. When the call information transmission unit 22 receives detection information from the priority user detection unit 21 and information indicating that the destination floor determination process has been stopped from the destination floor determination unit 24, it transmits a hall call registration signal not including destination floor information to the call information reception unit 41.

[0071] When the call information receiving unit 41 receives a hall call registration signal including destination floor information, it outputs the hall call registration signal to the elevator control unit. The elevator control unit registers a hall call for the corresponding floor in accordance with the hall call registration signal, controls the car in accordance with the registered hall call, and registers the destination floor indicated by the destination floor information included in the hall call registration signal as a car call for the car heading to the floor for which the hall call is registered. When the call information receiving unit 41 receives a hall call registration signal that does not include destination floor information, it outputs the hall call registration signal to the elevator control unit, and the elevator control unit registers a hall call for the corresponding floor in accordance with the hall call registration signal and controls the car in accordance with the registered hall call.

[0072] Fig. 12 is a flowchart showing yet another example of the information processing method according to embodiment 3. When the elevator is available, information processing device 2B repeats the information processing method shown in the flowchart of Fig. 12. Furthermore, when the elevator is available, monitoring camera 3 captures an image of the landing of the floor on which monitoring camera 3 is installed, and periodically transmits the captured image to information processing device 2B.

[0073] When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image to detect the presence of an elevator priority user. If the priority user detection unit 21 does not detect an elevator priority user as a result of the analysis process (step ST311; NO), it repeats image acquisition and analysis process. On the other hand, if the priority user detection unit 21 detects an elevator priority user as a result of the analysis process (step ST311; YES), it outputs detection information to the call information transmission unit 22 and also outputs the detection information to the destination floor determination unit 24 via the call information transmission unit 22 or directly from the priority user detection unit 21. When the call information transmitting unit 22 acquires the detection information, it transmits a hall call registration signal to the elevator control device 4 (step ST331). When the destination floor determination unit 24 acquires the detection information, it performs destination floor determination based on the image captured by the monitoring camera 3 serving as a destination floor determination camera. If the destination floor determination unit 24 is unable to determine the destination floor of the elevator priority user as a result of the destination floor determination (step ST312; NO), it repeats image acquisition and analysis processing. On the other hand, if the destination floor determination unit 24 is able to determine the destination floor of the elevator priority user as a result of the destination floor determination (step ST312; YES), it outputs the destination floor information to the call information transmission unit 22.

[0074] When the call information transmitting unit 22 acquires the destination floor information, it transmits a hall call registration signal including the destination floor information to the call information receiving unit 41 (step ST332). At that time, as described above, the call information transmitting unit 22 may transmit only the destination floor information to the call information receiving unit 41.

[0075] When the call information receiving unit 41 receives a hall call registration signal that does not include destination floor information through the processing of the call information transmitting unit 22 in step ST331, it outputs the hall call registration signal to the elevator control unit, and the elevator control unit registers a hall call for the corresponding floor in accordance with the hall call registration signal and controls the car in accordance with the registered hall call. Thereafter, when the call information receiving unit 41 receives a hall call registration signal including the destination floor information through the processing of the call information transmitting unit 22 in step ST332, it outputs the hall call registration signal to the elevator control unit. The elevator control unit, which is controlling the car in accordance with the already registered hall call, further registers the destination floor indicated by the destination floor information included in the hall call registration signal as a car call for the car heading to the floor for which the hall call is registered.

[0076] As described above, the information processing device 2B according to the third embodiment differs from the information processing device 2 according to the first embodiment in that it further includes a destination floor determination unit 24 that, when the priority user detection unit 21 detects the presence of an elevator priority user, determines the destination floor of the elevator priority user depending on whether the state of the elevator priority user satisfies the destination floor determination condition. Then, when the destination floor determination unit 24 determines the destination floor of the elevator priority user, the call information transmission unit 22 transmits a hall call registration signal including information about the destination floor to the elevator control device 4. In addition to the advantages of the information processing device 2 described above, the information processing device 2B can determine the destination floor of elevator priority users and automatically register car calls, allowing elevator priority users to board and disembark without having to operate a hall call or car call.This has the advantage of eliminating the need to operate the car call button (the button that specifies the destination floor) inside the car when the elevator is crowded, for example, thereby improving convenience.

[0077] Furthermore, in the information processing device 2B according to the third embodiment, the destination floor determination unit 24 may determine the destination floor of the elevator priority user depending on whether the state of the elevator priority user satisfies at least one of the following destination floor determination conditions: the state of the elevator priority user being continuously present for a third set time or more on a dedicated lane (for example, a priority user lane such as the second floor priority user lane L2 or the third floor priority user lane L3) provided corresponding to each of the plurality of floors where the elevator can stop (first destination floor determination condition); the state of the user being continuously captured by a surveillance camera 3 serving as a destination floor determination camera provided corresponding to each of the plurality of floors for a fourth set time or more (second destination floor determination condition); or the state of the user making a specific gesture set corresponding to each of the plurality of floors (third destination floor determination condition). When the first destination floor determination condition is adopted, the existence of a priority user lane (dedicated lane) makes it easier for elevator priority users to determine their destination floor while explicitly indicating that they can specify the destination floor. Also, when the second or third destination floor determination condition is adopted, the destination floor of an elevator priority user can be determined without displaying a priority user lane (dedicated lane) on the landing floor.

[0078] Furthermore, the system 1B and the program according to the third embodiment have advantages similar to those of the information processing device 2B described above.

[0079] Embodiment 4 The information processing devices 2 to 2B in the first to third embodiments transmit a hall call registration signal for calling a car to the hall of a floor where an elevator priority user is located to the elevator control device 4. The information processing device 2C in the fourth embodiment (see FIG. 13) determines whether or not a detected elevator priority user has boarded an elevator car, and transmits a hall call cancellation signal for canceling the hall call to the elevator control device 4. 13 is a block diagram showing a configuration example of a system 1C according to embodiment 4. The system 1C includes an information processing device 2C, a monitoring camera 3, and an elevator control device 4. The basic operations of the monitoring camera 3 and the elevator control device 4 are the same as those in embodiment 1 and the like, and therefore will not be described here.

[0080] (Ride determination section) The information processing device 2C includes a boarding determination unit 25 that determines whether an elevator priority user has boarded the elevator by analyzing an image captured by the surveillance camera 3 after the priority user detection unit 21 detects the presence of the elevator priority user. The priority user detection unit 21 outputs the above-mentioned detection information to the call information transmission unit 22 when it detects the presence of an elevator priority user. The detection information is output to the call information transmission unit 22 and the boarding determination unit 25. The detection information may be output to the boarding determination unit 25 via the call information transmission unit 22. The boarding determination unit 25 also acquires a captured image from the monitoring camera 3. The captured image may be output from the monitoring camera 3 to the boarding determination unit 25 via the priority user detection unit 21. The surveillance camera 3 that outputs images to the boarding determination unit 25 is one of the surveillance cameras 3 installed at one platform that can capture images of the entrances and exits of the cars. In addition, when multiple cars are available from one platform, the surveillance camera 3 that outputs images to the boarding determination unit 25 is one or more surveillance cameras 3 that can capture images of the entrances and exits of all the cars.

[0081] Upon acquiring the detection information, the boarding determination unit 25 analyzes the image acquired from the surveillance camera 3 to determine whether an elevator priority user has boarded the elevator car (hereinafter referred to as "boarding determination"). Any known image analysis technology may be applied as the algorithm for the analysis process for making the boarding determination. Furthermore, for example, a trained model that has been trained to input an image and output a boarding determination result for an elevator priority user may be used for the analysis process. An LLM may be used as the trained model. In this case, the prompt input to the LLM includes, for example, a description specifying the image data itself or image data as the analysis target, a description specifying the type of elevator priority user who has been detected, and a description instructing the LLM to analyze the image of the analysis target, determine whether the detected target has boarded the elevator car, and output the determination result.

[0082] When the boarding determination unit 25 determines, as a result of the boarding determination, that the elevator priority user has boarded the elevator, it outputs information indicating that (hereinafter referred to as "boarding completion information") to the call information transmission unit 22. The boarding completion information may include the camera ID. When the call information transmitting unit 22 acquires boarding completion information from the boarding determination unit 25, that is, when the boarding determination unit 25 determines that an elevator priority user has boarded, the call information transmitting unit 22 transmits a hall call cancellation signal for canceling the hall call to the elevator control device 4. The hall call cancellation signal includes at least information indicating the floor at which the hall call should be cancelled (hereinafter referred to as "cancellation floor information"). The call information transmitting unit 22 can identify the floor where the elevator priority user was detected as described above from the camera ID included in the detection information acquired from the priority user detecting unit 21, and can also identify the floor where it is determined that the elevator priority user has already boarded the car from the camera ID included in the boarding information. Therefore, the call information transmitting unit 22 can generate a hall call release signal including release floor information indicating the hall that matches the identified floor, and transmit the signal to the elevator control device 4.

[0083] When the call information transmitting unit 22 transmits the hall call cancellation signal to the elevator control device 4, the call information receiving unit 41 of the elevator control device 4 receives the hall call cancellation signal. Upon receiving the hall call cancellation signal, the call information receiving unit 41 outputs the hall call cancellation signal to the elevator control unit, and the elevator control unit cancels the hall call for the floor indicated by the cancellation floor information included in the hall call cancellation signal. At this time, if the hall call for a certain floor has already been cancelled because the car has stopped at that floor after the hall call for that floor was registered, the call information transmitting unit 22 does not perform the cancellation process because there is no need to cancel the call.

[0084] On the other hand, if the call information transmitting unit 22 has not acquired boarding completion information from the boarding determination unit 25, it does not transmit a hall call release signal to the elevator control device 4. If the elevator control unit of the elevator control device 4 has registered a hall call for a certain floor in accordance with the hall call registration signal transmitted from the call information transmitting unit 22, and then has not acquired boarding completion information for that floor from the boarding determination unit 25 even though the car has already stopped at and departed from that floor, it can determine that an elevator priority user has not been able to board the car, and can maintain the registered hall call for that floor without releasing it.

[0085] Next, an information processing method according to the fourth embodiment will be described. Fig. 14 is a flowchart showing an information processing method according to embodiment 4. The information processing method according to embodiment 4 is executed by information processing device 2C. When the elevator is available, information processing device 2C repeats the information processing method shown in the flowchart of Fig. 14. Also, when the elevator is available, monitoring camera 3 captures an image of the landing of the floor on which monitoring camera 3 is installed, and periodically transmits the captured image to information processing device 2C.

[0086] When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image to detect the presence of an elevator priority user. If the priority user detection unit 21 does not detect an elevator priority user as a result of the analysis process (step ST41; NO), it repeats image acquisition and analysis process. On the other hand, if the priority user detection unit 21 detects an elevator priority user as a result of the analysis process (step ST41; YES), it outputs detection information to the call information transmission unit 22 and the boarding determination unit 25. When the call information transmitting unit 22 acquires the detection information, it transmits a hall call registration signal to the call information receiving unit 41 (step ST42). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0087] When the boarding determination unit 25 acquires the detection information, it performs boarding determination by analyzing the image acquired from the monitoring camera 3. When the boarding determination unit 25 does not determine that the elevator priority user has boarded the elevator as a result of the boarding determination (step ST43; NO), it repeats the image acquisition and analysis process. On the other hand, when the boarding determination unit 25 determines that the elevator priority user has boarded the elevator as a result of the boarding determination (step ST43; YES), it outputs boarding completion information to the call information transmission unit 22. When the call information transmitting unit 22 acquires the boarding completion information, it transmits a hall call release signal to the call information receiving unit 41 (step ST44). When the call information receiving unit 41 receives the hall call cancellation signal, it outputs the hall call cancellation signal to the elevator control unit, and the elevator control unit cancels the hall call registration for the corresponding floor in accordance with the hall call cancellation signal. As described above, if the call information transmitting unit 22 has not acquired boarding completion information from the boarding determination unit 25, it does not transmit a hall call release signal to the elevator control device 4. If the elevator control device 4 has registered a hall call for a certain floor in accordance with the hall call registration signal transmitted from the call information transmitting unit 22, and then has not acquired boarding completion information for that floor from the boarding determination unit 25 even though the car has already stopped at and departed from that floor, it can determine that an elevator priority user has not been able to board the car, and can maintain the registered hall call for that floor without releasing it.

[0088] As described above, the information processing device 2C according to the fourth embodiment further includes, in addition to the information processing device 2 according to the first embodiment, a boarding determination unit 25 that determines whether the elevator priority user has boarded the elevator by analyzing the image captured by the monitoring camera 3 after the priority user detection unit 21 detects the presence of the elevator priority user. Then, when the boarding determination unit 25 determines that the elevator priority user has boarded the elevator, the call information transmission unit 22 transmits a hall call cancellation signal for canceling the hall call to the elevator control device 4. In addition to the advantages of the information processing device 2 described above, the information processing device 2C has the advantage that it can cancel the registration of hall calls when an elevator priority user has already boarded the elevator car, thereby canceling unnecessary hall calls. Furthermore, if the elevator control device 4 registers a hall call for a certain floor in accordance with a hall call registration signal transmitted from the call information transmission unit 22, and the car has already stopped at that floor and departed, but the information processing device 2C does not obtain boarding information for that floor from the boarding determination unit 25, the information processing device 2C can determine that an elevator priority user has not been able to board the car, and can maintain the registered hall call for that floor without canceling it. In this way, the information processing device 2C can cause the elevator control device 4 to perform control so that the hall call registration is not canceled even if another user has boarded the elevator, for example, which has the advantage of ensuring that elevator priority users can board the elevator.

[0089] Furthermore, the system 1C and the program according to the fourth embodiment have advantages similar to those of the information processing device 2C described above.

[0090] Embodiment 5 The information processing devices 2 to 2C in the first to fourth embodiments transmit a hall call registration signal to the elevator control device 4 to call a car to the hall of a floor where an elevator priority user is located. The information processing device 2D in the fifth embodiment (see FIG. 15) notifies the hall that a hall call has been registered (that a hall call registration signal has been transmitted to the elevator control device 4). 15 is a block diagram showing a configuration example of a system 1D according to embodiment 4. The system 1D has an information processing device 2D, a monitoring camera 3, an elevator control device 4, and an alarm 5. The operations of the monitoring camera 3 and the elevator control device 4 are the same as those in embodiment 1 and the like, and therefore will not be described.

[0091] In the information processing device 2D, the call information transmitting unit 22 transmits a hall call registration signal to the elevator control device 4, and also outputs an alarm signal to the alarm device 5, which is installed on the floor where the surveillance camera 3 is installed and which issues an alarm indicating that a hall call has been registered, instructing the alarm device 5 to issue an alarm. When the priority user detection unit 21 detects the presence of an elevator priority user, it outputs the detection information to the call information transmission unit 22. When the call information transmission unit 22 acquires the detection information, it transmits a hall call registration signal to the elevator control device 4. Furthermore, when the call information transmission unit 22 transmits the hall call registration signal to the elevator control device 4, it outputs an alarm signal to the alarm 5. The content of the notification signal is assumed to be stored in advance in a storage unit (not shown) accessible by the information processing device 2D. The content of the notification signal should be such that people at the landing know that the elevator is being called so that an elevator priority user can use the elevator. When a hall call registration signal is transmitted to the elevator control device 4, the hall call is usually registered by the elevator control device 4, so the transmission of the hall call registration signal by the call information transmitting unit 22 to the elevator control device 4 can be considered to be synonymous with the hall call being registered (or being registered).

[0092] The alarm device 5 can notify the hall that a hall call has been registered by sound, image, or both. The alarm device 5 is, for example, a display device such as a speaker, an LED (Light Emitting Diode), or a liquid crystal display, or a display device with a speaker. When the alarm device 5 receives a notification signal, it notifies the hall that a hall call has been registered. Note that the call information transmitting unit 22 may be configured to transmit a hall call registration signal to the call information receiving unit 41, and then output a notification signal to the alarm 5 when it receives a signal indicating that a hall call has been registered from the call information receiving unit 41. As a variation of the system 1D, the elevator control device 4 may directly output a notification signal to the alarm 5 when it registers a hall call based on the hall call registration signal.

[0093] Next, an information processing method according to the fifth embodiment will be described. Fig. 16 is a flowchart showing an information processing method according to embodiment 5. The information processing method according to embodiment 4 is executed by an information processing device 2D. When the elevator is available, the information processing device 2D repeats the information processing method shown in the flowchart of Fig. 14. When the elevator is available, the monitoring camera 3 also captures an image of the landing of the floor on which the monitoring camera 3 is installed, and periodically transmits the captured image to the information processing device 2C.

[0094] When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image to detect the presence of an elevator priority user. If the priority user detection unit 21 does not detect an elevator priority user as a result of the analysis process (step ST51; NO), it repeats image acquisition and analysis process. On the other hand, if the priority user detection unit 21 detects an elevator priority user as a result of the analysis process (step ST51; YES), it outputs detection information to the call information transmission unit 22. When the call information transmitting unit 22 acquires the detection information, it transmits a hall call registration signal to the call information receiving unit 41 (step ST52). Furthermore, when the call information transmitting unit 22 transmits the hall call registration signal to the call information receiving unit 41, it outputs a notification signal to the alarm device 5 (step ST53). When the call information receiving unit 41 receives the platform call registration signal through the processing of the call information transmitting unit 22 in step ST52, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call. In addition, when the alarm device 5 acquires the alarm signal through the processing of the call information transmitting unit 22 in step ST53, it issues an alarm to the hall that a hall call has been registered, including content that will let the hall know, for example, that the elevator is being called so that an elevator priority user can use the elevator.

[0095] As described above, the call information transmitting unit 22 in the information processing device 2D according to embodiment 5 transmits a hall call registration signal to the elevator control device 4, and also outputs an alarm signal to the alarm device 5, which is installed on the floor where the surveillance camera 3 is installed and which issues an alarm indicating that a hall call has been registered, instructing the alarm device 5 to issue an alarm. In addition to the advantages of the information processing device 2 described above, the information processing device 2D can cause the alarm device 5 to issue an alert including content that lets users know that an elevator is being called for use by an elevator priority user. This has the advantage that users other than elevator priority users can be notified that a hall call registration has been made for an elevator priority user, allowing elevator priority users to use the elevator preferentially.

[0096] Furthermore, the system 1D and the program according to the fifth embodiment have advantages similar to those of the information processing device 2D described above.

[0097] Embodiment 6 The information processing devices 2 to 2D of the first to fifth embodiments transmit to the elevator control device 4 a hall call registration signal for calling a car to the hall of a floor where an elevator priority user is present. The information processing device 2E of the sixth embodiment (see FIG. 17) registers a hall call for a floor where an elevator priority user who is expected to arrive at the hall earlier is present, when there are elevator priority users on both a certain floor and another floor. 17 is a block diagram showing a configuration example of a system 1E according to embodiment 6. The system 1E includes an information processing device 2E, a monitoring camera 3, a second monitoring camera 6, and an elevator control device 4. The basic operations of the monitoring camera 3 and the elevator control device 4 are the same as those in embodiment 1 and the like, and therefore will not be described here.

[0098] Only one information processing device 2E is installed for each of the multiple floors of a building. That is, a surveillance camera 3 is installed to monitor the landing on one floor (hereinafter referred to as the "first floor"), and a second surveillance camera 6 is installed to monitor the landing on another floor (hereinafter referred to as the "second floor"), and the information processing device 2E can acquire images taken by the surveillance camera 3 and the second surveillance camera 6. In this case, the priority user detection unit 21 in the information processing device 2E detects, by analyzing images taken by the surveillance camera 3, that there is an elevator priority user on the floor where the surveillance camera 3 is installed (the first floor), and further detects, by analyzing images taken by the second surveillance camera 6 installed on the second floor, which is a different floor from the floor where the surveillance camera 3 is installed, that there is a second elevator priority user on the second floor, who is given priority to use the elevator. The processing performed by the priority user detection unit 21 when analyzing the image captured by the second surveillance camera 6 to detect the presence of a second elevator priority user is similar to the processing performed by the priority user detection unit 21 when analyzing the image captured by the surveillance camera 3 to detect the presence of an elevator priority user, and therefore detailed explanation will be omitted.

[0099] The second surveillance camera 6 is installed on a different floor than the surveillance camera 3, and therefore the platform it monitors is also different, but apart from that, its function is the same as that of the surveillance camera 3, and its installation position on the floor can be set in substantially the same way as the surveillance camera 3. That is, the second surveillance camera 6 is installed in a position where it can capture an image of the second floor landing and monitors people present at the second floor landing. Although only one surveillance camera 3 is shown in Fig. 17, multiple second surveillance cameras 6 may be installed to monitor one landing, for example. Furthermore, in addition to being installed to monitor the hall, the second surveillance camera 6 may also be installed at a position in a building or the like where it can capture an image of the hall connecting path. In this case, the second surveillance camera 6 can monitor people passing through the hall connecting path. A plurality of second surveillance cameras 6 for monitoring the hall connecting path may be installed in a hall connecting passageway that is connected to one particular hall. In addition, all surveillance cameras 3 and second surveillance cameras 6 are assigned a camera ID, and each camera ID is linked to installation information indicating the location where the surveillance camera 3 or second surveillance camera 6 indicated by that camera ID is installed, and is stored in advance in a memory unit (not shown) that can be accessed by the information processing device 2E.

[0100] (Arrival prediction section) The information processing device 2E includes an arrival prediction unit 26 that, when the priority user detection unit 21 detects the presence of both an elevator priority user and a second elevator priority user, predicts whether the elevator priority user will arrive at the landing on the first floor or the second elevator priority user will arrive at the landing on the second floor earlier, and identifies the floor between the first floor and the second floor at which the earlier arrival is predicted.

[0101] The priority user detection unit 21 generates detection information when it detects the presence of an elevator priority user, and also generates detection information when it detects the presence of a second elevator priority user. Both types of detection information include the camera ID. When the priority user detection unit 21 detects the presence of an elevator priority user, it generates detection information (hereinafter referred to as "first detection information") and outputs the generated detection information to the arrival prediction unit 26. Furthermore, when the priority user detection unit 21 detects the presence of a second elevator priority user, it generates detection information and outputs the generated detection information (hereinafter referred to as "second detection information") to the arrival prediction unit 26. The arrival prediction unit 26 acquires both the first detection information and the second detection information, and when a state occurs in which the presence of an elevator priority user is detected and the presence of a second priority user is also detected (hereinafter referred to as an "overlapping priority state"), it predicts which of the elevator priority user's arrival at the landing on the first floor or the second elevator priority user's arrival at the landing on the second floor will be earlier, and identifies the floor between the first floor and the second floor where the earlier arrival is predicted (hereinafter referred to as "floor identification processing").

[0102] The arrival prediction unit 26 can, for example, periodically acquire the first detection information and the second detection information from the priority user detection unit 21, and can recognize that a duplicate priority state has occurred when the first detection information and the second detection information are acquired multiple times at the same time. Also, by providing a configuration similar to that of the boarding determination unit 25 included in the information processing device 2C according to the fourth embodiment, it is possible to recognize that a duplicate priority state has occurred. The arrival prediction unit 26 may transmit the first detection information to the call information transmission unit 22 when no overlapping priority state occurs. Based on the camera ID included in the first detection information, the arrival prediction unit 26 can identify the installation location or shooting area of ​​the surveillance camera 3 by acquiring the installation information stored in the storage unit in association with the camera ID. Similarly, based on the camera ID included in the second detection information, the arrival prediction unit 26 can identify the installation location or shooting area of ​​the second surveillance camera 6. It is also assumed that information regarding the location of the boarding area on each floor of the building is stored in advance in the storage unit.

[0103] The arrival prediction unit 26 can perform floor identification processing by predicting where elevator priority users and second elevator priority users will be located on each floor and how long it will take them to arrive at their respective landings, based on the location of the landings on each floor, the installation location or shooting area of ​​the surveillance camera 3, and the installation location or shooting area of ​​the second surveillance camera 6. In this case, the arrival prediction unit 26 may simply compare the distance from the current location of each elevator priority user to each landing and identify the shorter distance as the floor where the user is expected to arrive earlier, or, for example, may perform the floor identification process by presetting a different movement speed for each type of detected elevator priority user and predicting how long it will take to arrive at each landing based on the distance and movement speed. After performing the floor specification process, the arrival prediction unit 26 outputs the result to the call information transmission unit 22. The result of the floor specification process includes information indicating the specified floor.

[0104] When the call information transmitting unit 22 acquires the result of the floor identification process, it generates a hall call registration signal for the floor indicated by the information contained in the result, based on the information indicating the floor, and transmits the generated hall call registration signal to the elevator control device 4. In other words, the call information transmitting unit 22 in the information processing device 2E transmits to the elevator control device 4 a hall call registration signal for registering a hall call for the floor identified by the arrival prediction unit 26. When the call information transmitting unit 22 transmits the platform call registration signal to the elevator control device 4, the call information receiving unit 41 of the elevator control device 4 receives the platform call registration signal. Upon receiving the platform call registration signal, the call information receiving unit 41 outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the floor indicated by the floor information included in the platform call registration signal and controls the car in accordance with the registered platform call.

[0105] Furthermore, if a hall call registration signal for registering a hall call for the first or second floor where a later arrival is predicted has already been transmitted to the elevator control device 4, the call information transmission unit 22 may transmit a hall call cancellation signal for canceling the hall call to the elevator control device 4 (see FIG. 19 described below). In this case, the result of the floor specification process output by the arrival prediction unit 26 to the call information transmission unit 22 includes information indicating the floor specified as the floor where an earlier arrival is predicted, as well as information indicating the floor where a later arrival is predicted. In the information processing device 2E according to the sixth embodiment, when an elevator priority user is detected on one of the multiple floors (the first floor), a hall call registration signal may be immediately transmitted to the elevator control device 4 to register the hall call. However, for example, a second elevator priority user may be detected on another floor (the second floor) immediately thereafter. In this case, it is acceptable if the second elevator priority user arrives at the hall later than the elevator priority user. However, if the opposite is true, it is desirable to preferentially direct the elevator to the second floor where the second elevator priority user's hall is located. To achieve this, it is necessary to cancel the hall call already registered for the first floor. In such cases, a configuration in which the call information transmission unit 22 can transmit a hall call cancellation signal to the elevator control device 4 to cancel the hall call is preferably utilized.

[0106] When the call information transmitting unit 22 transmits the hall call cancellation signal to the elevator control device 4, the call information receiving unit 41 of the elevator control device 4 receives the hall call cancellation signal. Upon receiving the hall call cancellation signal, the call information receiving unit 41 outputs the hall call cancellation signal to the elevator control unit, and the elevator control unit cancels the hall call for the floor indicated by the cancellation floor information included in the hall call cancellation signal. At this time, if the hall call for a certain floor has already been cancelled because the car has stopped at that floor after the hall call for that floor was registered, the call information transmitting unit 22 does not perform the cancellation process because there is no need to cancel the call.

[0107] Regarding the information processing device 2E of embodiment 6, the above description mainly deals with an example in which elevator priority users are detected on two floors (the first floor and the second floor), but even when elevator priority users are detected on three or more floors, the configuration can be such that a hall call is registered on the floor where the earliest arrival is predicted.

[0108] Next, an information processing method according to the sixth embodiment will be described. Fig. 18 is a flowchart showing an example of an information processing method according to embodiment 6. The information processing method according to embodiment 6 is executed by information processing device 2E. When the elevator is available, information processing device 2E repeats the information processing method shown in the flowchart of Fig. 18. Furthermore, when the elevator is available, monitoring camera 3 and second monitoring camera 6 capture images of the landing of the floor on which monitoring camera 3 or second monitoring camera 6 is installed, and periodically transmit the captured images to information processing device 2E. In the following, the priority user detection unit 21 detects the presence of elevator priority users on multiple floors in parallel, and the floor on which the elevator priority user is first detected is referred to as the first floor, and the surveillance camera installed on that first floor is referred to as surveillance camera 3.

[0109] When the priority user detection unit 21 acquires images from the monitoring cameras on each floor (monitoring camera 3 and second monitoring camera 6), it analyzes the acquired images to detect the presence of an elevator priority user. If the analysis result shows that no elevator priority user is detected (step ST61; NO), the priority user detection unit 21 repeats the acquisition and analysis of images captured by the monitoring cameras on each floor. On the other hand, if the analysis result shows that an elevator priority user is detected (step ST61; YES), the priority user detection unit 21 outputs the first detection information to the arrival prediction unit 26 and analyzes the acquired image captured by the second monitoring camera 6 to detect the presence of a second elevator priority user. If the analysis result shows that no second elevator priority user is detected (step ST62; NO), the priority user detection unit 21 does not output any information to the arrival prediction unit 26, for example. Since only the first detection information has been acquired, the arrival prediction unit 26 determines that the overlap priority state is not in effect, and outputs only the first detection information to the call information transmission unit 22. Upon acquiring the first detection information, the call information transmission unit 22 transmits hall call registration information for registering a hall call for the first floor to the call information reception unit 41 (step ST64). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the first floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0110] On the other hand, when the priority user detection unit 21 detects a second elevator priority user as a result of the analysis process (step ST62; YES), it outputs second detection information to the arrival prediction unit . Upon acquiring the first detection information and the second detection information, the arrival prediction unit 26 performs floor identification processing and outputs the result to the call information transmission unit 22. Upon acquiring the result of the floor identification processing, the call information transmission unit 22 transmits a hall call registration signal to the call information reception unit 41 (step ST63). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0111] Fig. 19 is a flowchart showing another example of the information processing method according to embodiment 6. When the elevator is available, the information processing device 2E repeats the information processing method shown in the flowchart of Fig. 19. Furthermore, when the elevator is available, the monitoring camera 3 and the second monitoring camera 6 capture images of the landing of the floor on which the monitoring camera 3 or the second monitoring camera 6 is installed, and periodically transmit the captured images to the information processing device 2E. In the following, the priority user detection unit 21 detects the presence of elevator priority users on multiple floors in parallel, and the floor on which the elevator priority user is first detected is referred to as the first floor, and the surveillance camera installed on that first floor is referred to as surveillance camera 3.

[0112] When the priority user detection unit 21 acquires images from the monitoring cameras on each floor (monitoring camera 3 and second monitoring camera 6), it analyzes the acquired images to detect the presence of an elevator priority user. If the analysis result shows that no elevator priority user is detected (step ST61; NO), the priority user detection unit 21 repeats the acquisition and analysis of images taken by the monitoring cameras on each floor. On the other hand, if the analysis result shows that an elevator priority user is detected (step ST61; YES), the priority user detection unit 21 outputs the first detection information to the call information transmission unit 22 and the arrival prediction unit 26, and analyzes the acquired images taken by the second monitoring camera 6 to detect the presence of a second elevator priority user. When the call information transmitting unit 22 acquires the first detection information, it transmits hall call registration information for registering a hall call for the first floor to the call information receiving unit 41 (step ST611). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the first floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call. Next, if the priority user detection unit 21 does not detect a second elevator priority user as a result of the analysis process of the acquired image taken by the second monitoring camera 6 (step ST62; NO), the priority user detection unit 21 repeats the acquisition and analysis process of the image taken by the second monitoring camera 6. On the other hand, if the priority user detection unit 21 detects a second elevator priority user as a result of the analysis process (step ST62; YES), it outputs the second detection information to the arrival prediction unit 26.

[0113] When the arrival prediction unit 26 acquires the first detection information and the second detection information, it performs a floor specification process and outputs the result to the call information transmission unit 22. When the call information transmission unit 22 acquires the result of the floor specification process, it transmits a hall call registration signal to the call information receiving unit 41 based on the information included in the result that indicates a floor that has been specified as a floor where an earlier arrival is predicted, and also transmits a hall call release signal to the call information receiving unit 41 based on the information that indicates a floor where a later arrival is predicted (step ST612). When the call information receiving unit 41 receives a hall call registration signal, it outputs the hall call registration signal to the elevator control unit, and the elevator control unit registers a hall call for the corresponding floor in accordance with the hall call registration signal and controls the car in accordance with the registered hall call. Also, when the call information receiving unit 41 receives a hall call release signal, it outputs the hall call release signal to the elevator control unit, and the elevator control unit releases the hall call for the floor indicated by the release floor information included in the hall call release signal.

[0114] As described above, the priority user detection unit 21 in the information processing device 2E according to the sixth embodiment differs from the priority user detection unit 21 in the information processing device 2 according to the first embodiment in that it further detects the presence of a second elevator priority user who is given priority to use the elevator on the second floor by analyzing images captured by the second monitoring camera 6 installed on the second floor, which is a floor different from the first floor on which the monitoring camera 3 is installed. The information processing device 2E differs from the information processing device 2 according to the first embodiment in that it further includes an arrival prediction unit 26 that, when the priority user detection unit 21 detects the presence of both an elevator priority user and a second elevator priority user, predicts which of the elevator priority user's arrival at the hall on the first floor or the second elevator priority user's arrival at the hall on the second floor will be earlier, and identifies the floor between the first floor and the second floor at which the earlier arrival is predicted. Then, the call information transmitting unit 22 in the information processing device 2E transmits to the elevator control device 4 a hall call registration signal for registering a hall call at the floor identified by the arrival predicting unit . In addition to the advantages of the information processing device 2 described above, the information processing device 2E has the advantage of contributing to efficient elevator operation because, when the presence of elevator priority users is detected on multiple floors, the hall call of one of the multiple elevator priority users who is predicted to arrive at the hall earlier can be automatically registered.

[0115] Furthermore, the call information transmitting unit 22 in the information processing device 2E according to the sixth embodiment may be configured to transmit a hall call cancellation signal for canceling a hall call to the elevator control device 4 when a hall call registration signal for registering a hall call for the floor predicted to arrive later out of the first and second floors has already been transmitted to the elevator control device 4. In this case, in addition to the advantages of the information processing device 2 and information processing device 2E described above, the information processing device 2E has the advantage that, when the presence of elevator priority users is detected on multiple floors, it can automatically cancel the registration of a hall call for one of multiple elevator priority users predicted to arrive at the hall later, thereby making it possible to cancel unnecessary hall calls.

[0116] Furthermore, the system 1E and the program according to the sixth embodiment have advantages similar to those of the information processing device 2E described above.

[0117] Embodiment 7 The information processing devices 2 to 2E in the first to sixth embodiments mainly use the surveillance camera 3 to detect the presence of an elevator priority user, and transmit to the elevator control device 4 a hall call registration signal for calling a car to the hall of the floor where the elevator priority user is located. The information processing device 2F in the seventh embodiment (see FIG. 20) automatically registers hall calls in cooperation with an external server that provides a service using an app. Fig. 20 is a block diagram showing a configuration example of a system 1F according to the seventh embodiment. The system 1F has an information processing device 2F, a surveillance camera 3, and an elevator control device 4. The system 1F can also communicate with an external server 7 via a network such as the Internet. The basic operations of the surveillance camera 3 and the elevator control device 4 are the same as those in the first embodiment, and therefore will not be described here.

[0118] Server 7 is an external server that is not included in system 1F and provides services using apps to elevator priority users. Types of apps include, for example, a map app that provides elevator priority users with a route guidance service to their destination on a map displayed, or a photo registration app that provides a service for registering photo data of photos that feature elevator priority users. Server 7 that provides services using the map app is called a map app server. Server 7 that provides services using the photo registration app is called a photo registration server. When using these services, elevator priority users must register in advance that they are one of the types of elevator priority users. Information indicating the registered type is linked to a user ID, which is an ID unique to each elevator priority user, and is stored in the server 7 that provides each service.

[0119] (Application linking section that links with the map application server) The server 7 is a map application server (hereinafter referred to as "map application server 7"), and the map application is installed on a mobile terminal such as a smartphone. In this case, the information processing device 2F includes an application linking unit 27 that, when there is an elevator on the route to a destination registered by an elevator priority user using the map application, acquires current location information of the elevator priority user from the map application server 7 that provides a service using the map application, and determines whether to register a hall call based on the acquired current location information.

[0120] An elevator priority user operates a map application on a mobile device to register the destination where the user wishes to go to the map application server 7. The map application server 7 calculates a route from the elevator priority user's current location to the destination, and displays the route on a map displayed on the screen of the map application, as well as the location of the mobile device. If the elevator priority user is holding a mobile device, the location of the mobile device becomes the location of the elevator priority user (hereinafter referred to as the "current location"). The elevator priority user heads towards the destination while looking at the route and current location displayed on the map. Here, if there is an elevator controlled by the elevator control device 4 on the route to the destination, the map application server 7 can transmit information indicating the current location of the elevator priority user (hereinafter referred to as "current location information") to the application linking unit 27. The current location information includes information such as latitude and longitude, as well as information indicating on which floor of the building the elevator priority user is located. When the application cooperation unit 27 acquires current location information from the map application server 7, it determines whether or not to register a platform call based on the acquired current location information (hereinafter referred to as "registration necessity determination"). In the registration necessity determination, the application cooperation unit 27 uses the current location information and information on the platform location (hereinafter referred to as "platform location information") to calculate, for example, the distance between the current location and the platform location, and determines to register the platform call when the calculated distance falls within a predetermined range. When it determines to register a platform call, the application cooperation unit 27 transmits information indicating that (hereinafter referred to as "platform registration necessity information") to the call information transmission unit 22.

[0121] Furthermore, when determining whether or not registration is necessary, the application cooperation unit 27 may, for example, acquire information indicating the type of elevator priority user from the map application server 7, estimate the movement speed of the elevator priority user using a movement speed that differs depending on the type of elevator priority user that has been set in advance, calculate the time required to arrive at the landing from the distance between the current position and the position of the landing and the movement speed, and if the calculated time falls within a predetermined range, transmit information indicating that landing registration is necessary to the call information transmission unit 22. Furthermore, when determining whether or not registration is necessary, if the application cooperation unit 27 calculates the time required to arrive at the platform from the distance between the current position and the platform position and the moving speed as described above, the application cooperation unit 27 may transmit platform registration requirement information to the call information transmission unit 22, including an instruction indicating the timing after which platform call registration should be performed (hereinafter referred to as "registration timing").

[0122] On the other hand, the priority user detection unit 21 analyzes and processes images periodically transmitted from the surveillance camera 3 to detect the presence of elevator priority users at the landing, and when an elevator priority user is detected, it outputs the detection information to the call information transmission unit 22. When the call information transmitting unit 22 acquires detection information for a certain hall and acquires hall registration required information, the call information transmitting unit 22 transmits a hall call registration signal to the elevator control device 4. That is, when the priority user detection unit 21 detects the presence of an elevator priority user and the application cooperation unit 27 determines that hall call registration should be performed, the call information transmitting unit 22 in the information processing device 2F transmits a hall call registration signal to the elevator control device 4. When the hall registration required information includes an instruction indicating the registration timing, the call information transmitting unit 22 may transmit a hall call registration signal to the elevator control device 4 in accordance with the registration timing, or may transmit the hall call registration signal to the elevator control device 4 including an instruction indicating the registration timing. When the call information transmitting unit 22 transmits the platform call registration signal to the elevator control device 4, the call information receiving unit 41 of the elevator control device 4 receives the platform call registration signal. Upon receiving the platform call registration signal, the call information receiving unit 41 outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the floor indicated by the floor information included in the platform call registration signal and controls the car in accordance with the registered platform call.

[0123] The application linking unit 27 may determine the current location of the elevator priority user based on the current location information and the image captured by the monitoring camera 3, and may determine whether or not to register a hall call based on the determined current location of the elevator priority user. The application cooperation unit 27 can acquire images captured by the surveillance camera 3 via the priority user detection unit 21 or directly from the surveillance camera 3. Here, the meta information of the image may include a camera ID. Based on the camera ID included in the meta information of the image, the application cooperation unit 27 can acquire the installation location or shooting area of ​​the surveillance camera 3 that captured the image, which is stored in advance in association with the camera ID in a storage unit accessible by the information processing device 2F. The application cooperation unit 27 can estimate the current location of the elevator priority user based on the information on the installation location or shooting area of ​​the surveillance camera 3 and the position of the elevator priority user in the image that can be determined from image analysis. The application linking unit 27 further determines the current location of the elevator priority user by using both the current location information estimated as described above from the image captured by the surveillance camera 3 and the current location information acquired from the map application server 7, and determines whether to register a hall call based on the determined current location of the elevator priority user.

[0124] For example, by comparing the information on the current location estimated from the image as described above with the current location information obtainable from the map application server 7, if the application cooperation unit 27 determines that the elevator priority user detected by the priority user detection unit 21 and the elevator priority user who is traveling along a route toward a destination using the map application are the same person, the application cooperation unit 27 determines that the current location estimated from the image is the current location of the elevator priority user, and based on the determined current location of the elevator priority user, the application cooperation unit 27 determines whether or not to register a hall call. Furthermore, for example, according to the information on the current location estimated from the image as described above, the floor on which the elevator priority user is located can be accurately determined, but the horizontal location may not be accurate. On the other hand, according to the current location information acquired from the map application server 7, the horizontal location (latitude and longitude) of the elevator priority user is accurate, but the vertical location may not be accurate. The application linking unit 27 can determine the current location of the elevator priority user by using both pieces of information to compensate for both of these drawbacks, for example. When the application cooperation unit 27 determines the current location of the elevator priority user, it determines whether or not registration is necessary based on the determined current location information, and determines to register a hall call when the distance between the current location calculated in the registration necessity determination and the hall falls within a predetermined range. When it determines to register a hall call, the application cooperation unit 27 transmits hall registration necessary information to the call information transmission unit 22. Then, when the call information transmission unit 22 acquires detection information for a certain hall and acquires hall registration information, it transmits a call registration signal to the elevator control device 4.

[0125] (Application linking section that links with the photo registration server) Next, it is assumed that the server 7 is a photo registration server (hereinafter referred to as "photo registration server 7"). In this case, the information processing device 2F includes an application linking unit 27 that acquires photo data of a photo in which an elevator priority user appears, which the elevator priority user has registered using a photo registration application, from the photo registration server 7 that stores the photo data registered using the photo registration application.

[0126] An elevator priority user operates a photo registration application on a terminal such as a mobile terminal or a PC (Personal Computer) to register photo data of a photo of the user in the photo registration server 7. The photo registration server 7 can transmit the photo data of the photo of the elevator priority user to the application linking unit 27. When the application linking unit 27 acquires the photo data from the photo registration server 7, the acquired photo data is stored in a storage unit (not shown) that can be accessed by the information processing device 2F. Meanwhile, the priority user detection unit 21 detects the presence of elevator priority users at the landing by analyzing images periodically transmitted from the surveillance camera 3. In this case, the priority user detection unit 21 analyzes the images taken by the surveillance camera 3 and compares the analysis results with the photograph data acquired by the application linkage unit 27, thereby detecting the presence of an elevator priority user at the floor where the surveillance camera 3 is installed.

[0127] The photograph that the elevator priority user registers in the photograph registration server 7 may be a photograph of the elevator priority user's face, or may be a photograph of the elevator priority user's current clothing, etc. For example, if the photo registered in the photo registration server 7 is a photo of the face of an elevator priority user, the priority user detection unit 21 analyzes the image taken by the surveillance camera 3 to identify the facial part, and compares the analysis result with the face in the photo data acquired by the application cooperation unit 27, thereby detecting that the elevator priority user is present on the floor where the surveillance camera 3 is installed. Also, if the photo registered in the photo registration server 7 is a photo of the current clothing of the elevator priority user, the priority user detection unit 21 analyzes the image taken by the surveillance camera 3 to identify the clothing part, and compares the analysis result with the clothing in the photo data acquired by the application cooperation unit 27, thereby detecting that the elevator priority user is present on the floor where the surveillance camera 3 is installed. When registering photo data of a photograph showing a face in the photo registration server 7, it has the advantage of being able to accurately match the data. Also, when registering photo data of a photograph showing the user's current clothing, it has the advantage of being able to register the photo data easily.

[0128] (Application linking section that links with the map application server and photo registration server) The server 7 with which the application cooperation unit 27 cooperates may be both the map application server 7 and the photo registration server 7. In this case, the information processing device 2F is equipped with an application cooperation unit 27 that, when there is an elevator on the route to the destination registered by the elevator priority user using the map application, acquires current location information of the elevator priority user from the map application server 7 that provides a service using the map application, determines whether to register a hall call based on the acquired current location information, and acquires photo data of a photo of the elevator priority user that the elevator priority user registered using the photo registration application from the photo registration server 7 that stores photo data registered using the photo registration application.

[0129] Then, the priority user detection unit 21 of the information processing device 2F analyzes the image taken by the surveillance camera 3 and compares the analysis result with the photographic data acquired by the application linkage unit 27 to detect the presence of an elevator priority user on the floor, and when the priority user detection unit 21 detects the presence of an elevator priority user and the application linkage unit 27 determines that a hall call should be registered, the call information transmission unit 22 transmits a call registration signal to the elevator control device 4. The details of the operation of the application collaboration unit 27 when collaborating with both servers 7, as well as the details of the operation of the priority user detection unit 21 and the call information transmission unit 22 of the information processing device 2F in this case, are as described above, so explanation will be omitted.

[0130] Next, an information processing method according to the seventh embodiment will be described. Fig. 21 is a flowchart showing an example of an information processing method according to the seventh embodiment. Fig. 21 is a flowchart particularly showing a case where the application cooperation unit 27 of the information processing device 2F according to the seventh embodiment cooperates only with the map application server 7. The information processing method according to the seventh embodiment is executed by the information processing device 2F. The information processing device 2F repeats the information processing method shown in the flowchart of Fig. 21 when the elevator is available. Furthermore, when the elevator is available, the monitoring camera 3 captures an image of the landing of the floor on which the monitoring camera 3 is installed, and periodically transmits the captured image to the information processing device 2F.

[0131] When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image to detect the presence of an elevator priority user. If the priority user detection unit 21 does not detect an elevator priority user as a result of the analysis process (step ST71; NO), it repeats the acquisition and analysis process of the image captured by the monitoring camera 3. On the other hand, if the priority user detection unit 21 detects an elevator priority user as a result of the analysis process (step ST71; YES), it outputs the detection information to the call information transmission unit 22. Then, the application cooperation unit 27 acquires current location information of the elevator priority user from the map application server 7 (step ST72). The application cooperation unit 27 determines whether or not registration is necessary based on the acquired current location information. When the application cooperation unit 27 determines in the registration necessity determination that the hall call should not be registered (step ST73; NO), the application cooperation unit 27 repeats acquiring current location information and determining whether or not registration is necessary. On the other hand, when the application cooperation unit 27 determines in the registration necessity determination that the hall call should be registered (step ST73; YES), the application cooperation unit 27 transmits hall registration necessary information to the call information transmission unit 22. When the call information transmitting unit 22 acquires the platform registration necessary information in addition to the detection information, the call information transmitting unit 22 transmits platform call registration information for registering a platform call to the call information receiving unit 41 (step ST74). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0132] Fig. 22 is a flowchart showing another example of the information processing method according to embodiment 7. Fig. 22 is a flowchart particularly showing a case where the application cooperation unit 27 of the information processing device 2F according to embodiment 7 cooperates only with the photo registration server 7. The information processing device 2F repeats the information processing method shown in the flowchart in Fig. 22 when the elevator is available. Furthermore, when the elevator is available, the surveillance camera 3 captures an image of the landing of the floor on which the surveillance camera 3 is installed, and periodically transmits the captured image to the information processing device 2F.

[0133] The application cooperation unit 27 acquires the photograph data of the elevator priority user from the photograph registration server 7 (step ST721). When the priority user detection unit 21 acquires an image from the surveillance camera 3, it analyzes the acquired image and compares it with the photo data acquired by the application cooperation unit 27 in order to detect the presence of an elevator priority user. If the priority user detection unit 21 does not detect an elevator priority user as a result of the comparison (step ST722; NO), it repeats the acquisition, analysis, and comparison of the image taken by the surveillance camera 3. On the other hand, if the priority user detection unit 21 detects an elevator priority user as a result of the comparison (step ST722; YES), it outputs detection information to the call information transmission unit 22. When the call information transmitting unit 22 acquires the detection information, it transmits hall call registration information for registering a hall call to the call information receiving unit 41 (step ST723). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0134] Fig. 23 is a flowchart showing yet another example of the information processing method according to Embodiment 7. Fig. 23 is a flowchart particularly showing a case where the application cooperation unit 27 of the information processing device 2F according to Embodiment 7 cooperates with the map application server 7 and the photo registration server 7. The information processing device 2F repeats the information processing method shown in the flowchart in Fig. 23 when the elevator is available. Furthermore, when the elevator is available, the surveillance camera 3 captures an image of the landing of the floor on which the surveillance camera 3 is installed, and periodically transmits the captured image to the information processing device 2F.

[0135] The application cooperation unit 27 acquires the photograph data of the elevator priority user from the photograph registration server 7 (step ST730). When the priority user detection unit 21 acquires an image from the monitoring camera 3, it analyzes the acquired image and compares it with the photo data acquired by the application cooperation unit 27 in order to detect the presence of an elevator priority user. If the priority user detection unit 21 does not detect an elevator priority user as a result of the comparison (step ST731; NO), it repeats the acquisition, analysis, and comparison of the image taken by the monitoring camera 3. On the other hand, if the priority user detection unit 21 detects an elevator priority user as a result of the comparison (step ST731; YES), it outputs detection information to the call information transmission unit 22. Then, the application cooperation unit 27 acquires the current location information of the elevator priority user from the map application server 7 (step ST732). The application cooperation unit 27 determines whether or not registration is necessary based on the acquired current location information. When the application cooperation unit 27 determines in the registration necessity determination that the hall call should not be registered (step ST733; NO), the application cooperation unit 27 repeats acquiring the current location information and determining whether or not registration is necessary. On the other hand, when the application cooperation unit 27 determines in the registration necessity determination that the hall call should be registered (step ST733; YES), it transmits hall registration necessary information to the call information transmission unit 22. When the call information transmitting unit 22 acquires the platform registration necessary information in addition to the detection information, it transmits platform call registration information for registering a platform call to the call information receiving unit 41 (step ST734). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0136] (Variation) A system 1G, which is a modified example of the configuration of system 1F according to embodiment 7, will now be described. FIG. 24 is a block diagram showing a modified example of the configuration of system 1F according to embodiment 7. System 1G has an information processing device 2G and an elevator control device 4. System 1G is also capable of communicating with an external server 7 via a network such as the Internet. The basic operation of elevator control device 4 is the same as in embodiment 1, etc., and therefore will not be described here.

[0137] The server 7 is an external server that is not included in the system 1G and provides services using an app to elevator priority users. The type of the app is a map app, and the server 7 is specifically a map app server 7. In this case, an information processing device 2G, which is a modified example of the information processing device 2F according to embodiment 7, includes: an application cooperation unit 27 that acquires current location information of an elevator priority user who is given priority to use the elevator from a map application server 7 that provides a service using a map application when the elevator is on a route to a destination registered by the elevator priority user who is given priority to use the elevator using the map application, and determines whether to register a hall call based on the acquired current location information; a priority user detection unit 21 that detects the presence of the elevator priority user on a floor based on the acquisition of the current location information by the application cooperation unit 27; and a call information transmission unit 22 that, when the priority user detection unit 21 detects the presence of the elevator priority user and the application cooperation unit 27 determines to register a hall call, transmits a hall call registration signal for registering the hall call to the elevator control device 4 that controls the elevator.

[0138] The operations of the call information transmission unit 22 and the application cooperation unit 27 are similar to those when the application cooperation unit 27 cooperates with the map application server in the information processing device 2F, and therefore detailed description thereof will be omitted. In the information processing device 2F, the priority user detection unit 21 detects the presence of an elevator priority user by analyzing images captured by the monitoring camera 3, but in the information processing device 2G, the priority user detection unit 21 detects the presence of an elevator priority user by the application cooperation unit 27 acquiring current location information of the elevator priority user. When the priority user detection unit 21 detects the presence of an elevator priority user, it outputs the detection information to the call information transmission unit 22.

[0139] Next, a modification of the information processing method according to the seventh embodiment will be described. Fig. 25 is a flowchart showing a modified example of the information processing method according to embodiment 7. The modified example of the information processing method according to embodiment 7 is executed by an information processing device 2G. The information processing device 2G repeats the information processing method shown in the flowchart of Fig. 25 while the elevator is available for use.

[0140] The application cooperation unit 27 acquires the current location information of the elevator priority user from the map application server 7 (step ST72). When the application cooperation unit 27 acquires the current location information, the priority user detection unit 21 detects the elevator priority user and outputs the detection information to the call information transmission unit 22. The application cooperation unit 27 determines whether or not registration is necessary based on the acquired current location information. When the application cooperation unit 27 determines in the registration necessity determination that the hall call should not be registered (step ST73; NO), the application cooperation unit 27 repeats the acquisition of the current location information and the determination of whether or not registration is necessary. On the other hand, when the application cooperation unit 27 determines in the registration necessity determination that the hall call should be registered (step ST73; YES), the application cooperation unit 27 transmits hall registration necessary information to the call information transmission unit 22. When the call information transmitting unit 22 acquires the platform registration necessary information in addition to the detection information, the call information transmitting unit 22 transmits platform call registration information for registering a platform call to the call information receiving unit 41 (step ST74). When the call information receiving unit 41 receives the platform call registration signal, it outputs the platform call registration signal to the elevator control unit, and the elevator control unit registers a platform call for the corresponding floor in accordance with the platform call registration signal and controls the car in accordance with the registered platform call.

[0141] As described above, the information processing device 2F according to the seventh embodiment further includes, in addition to the information processing device 2 according to the first embodiment, an application cooperation unit 27 that, when there is an elevator on the route to a destination registered by the elevator priority user using a map application, acquires current location information of the elevator priority user from the map application server 7 that provides a service using the map application, and determines whether to register a hall call based on the acquired current location information. In this case, the call information transmission unit 22 of the information processing device 2F transmits a call registration signal to the elevator control device 4 when the priority user detection unit 21 detects the presence of the elevator priority user and the application cooperation unit 27 determines to register a hall call. In addition to the advantages of the information processing device 2 described above, the information processing device 2F can work in conjunction with the map application server 7 to automatically register hall calls according to the current location of elevator priority users, which provides high convenience for elevator priority users and also has the advantage of contributing to efficient elevator operation.

[0142] Furthermore, the application cooperation unit 27 in the information processing device 2F according to the seventh embodiment may determine the current location of the elevator priority user based on current location information and an image captured by the monitoring camera 3, and determine whether to register a hall call based on the determined current location of the elevator priority user. In this case, the information processing device 2F determines the current location of the elevator priority user from current location information acquired from the map application server 7 and an image captured by the monitoring camera 3, and therefore can more accurately identify the current location of the elevator priority user, which has the advantage of contributing to more efficient elevator operation when automatically registering a hall call according to the current location of the elevator priority user.

[0143] Furthermore, the information processing device 2F according to embodiment 7 may further include, in addition to the information processing device 2 according to embodiment 1, an application linking unit 27 that acquires photo data of a photo in which an elevator priority user appears, which the elevator priority user has registered using a photo registration app, from a photo registration server 7 that stores photo data registered using the photo registration app. Then, the priority user detection unit 21 of the information processing device 2F analyzes the image taken by the monitoring camera 3 and compares the analysis result with the photo data acquired by the application linking unit 27, thereby detecting the presence of an elevator priority user on a floor. In this case, the information processing device 2F can more accurately detect the presence of elevator priority users by comparing the results of analyzing the images taken by the surveillance camera 3 with the photo data of the photos of elevator priority users obtained from the photo registration server 7, which has the advantage of being able to steadily perform automatic hall call registration for elevator priority users.

[0144] Furthermore, the information processing device 2F according to the seventh embodiment may further include, in addition to the information processing device 2 according to the first embodiment, an application cooperation unit 27 that, when there is an elevator on the route to a destination registered by the elevator priority user using a map application, acquires current location information of the elevator priority user from a map application server 7 that provides a service using the map application, and determines whether to register a hall call based on the acquired current location information, and acquires photo data of a photo of the elevator priority user that the elevator priority user registered using a photo registration application from a photo registration server 7 that stores photo data registered using the photo registration application. The priority user detection unit 21 of the information processing device 2F analyzes an image captured by the monitoring camera 3 and compares the analysis result with the photo data acquired by the application cooperation unit 27 to detect the presence of the elevator priority user on a floor, and the call information transmission unit 22 transmits a call registration signal to the elevator control device 4 when the priority user detection unit 21 detects the presence of the elevator priority user and the application cooperation unit 27 determines to register a hall call. In this case, the information processing device 2F can combine the above-mentioned advantages of obtaining and using the current location information of elevator priority users from the map application server 7 and the above-mentioned advantages of obtaining and using photo data of photos of elevator priority users from the photo registration server 7, which is highly convenient for elevator priority users, contributes to efficient elevator operation, and has the advantage of being able to steadily perform automatic hall call registration for elevator priority users.

[0145] Furthermore, an information processing device 2G, which is a modified example of the information processing device 2F according to the seventh embodiment, includes an application cooperation unit 27 that acquires current location information of an elevator priority user who is given priority to use the elevator from a map application server 7 that provides a service using a map application when there is an elevator on the route to a destination registered by the elevator priority user who is given priority to use the elevator using a map application, and determines whether to register a hall call based on the acquired current location information; a priority user detection unit 21 that detects the presence of an elevator priority user on a floor based on the acquisition of the current location information by the application cooperation unit 27; and a call information transmission unit 22 that transmits a hall call registration signal for registering the hall call to the elevator control device 4 that controls the elevator when the priority user detection unit 21 detects the presence of the elevator priority user and the application cooperation unit 27 determines to register a hall call. Like the information processing device 2 according to embodiment 1, the information processing device 2G can automatically register hall calls for elevator priority users without using an IC card, thereby improving convenience for all elevator priority users.

[0146] It is possible to combine the embodiments, modify any of the components of the embodiments, or omit any of the components of the embodiments.

[0147] Various aspects of the present disclosure are summarized below as appendices.

[0148] (Appendix 1) a priority user detection unit that detects the presence of an elevator priority user who is given priority to use the elevator on the floor where the monitoring camera is installed by analyzing an image captured by the monitoring camera; a call information transmitting unit that, when the priority user detecting unit detects the presence of the elevator priority user, transmits a hall call registration signal for registering a hall call at the floor to an elevator control device that controls the elevator. 1. An information processing device comprising: (Appendix 2) and an intention determination unit that, when the priority user detection unit detects the presence of the elevator priority user, determines whether the elevator priority user has an intention to board the elevator depending on whether the state of the elevator priority user satisfies a boarding intention condition, the call information transmitting unit transmits the hall call registration signal to the elevator control device when the intention determining unit determines that the elevator priority user has an intention to board the elevator. 2. The information processing device according to claim 1, (Appendix 3) The intention determination unit determines whether the elevator priority user intends to board the elevator depending on whether the state of the elevator priority user satisfies at least one of the following boarding intention conditions: the state of the elevator priority user being in a state of being continuously in a dedicated lane for using the elevator for more than a first set time, the state of being continuously photographed by an intention determination camera for more than a second set time, or the state of being making a specific gesture. 3. The information processing device according to claim 2, (Appendix 4) Further, a destination floor determination unit is provided which, when the priority user detection unit detects the presence of the elevator priority user, determines a destination floor of the elevator priority user depending on whether or not the state of the elevator priority user satisfies a destination floor determination condition, the call information transmission unit transmits the hall call registration signal including information about the destination floor to the elevator control device when the destination floor determination unit determines the destination floor of the elevator priority user. 3. The information processing device according to claim 1 or 2. In addition, when the information processing device is equipped with the intention determination unit of Supplementary Note 2 and the destination floor determination unit of Supplementary Note 3, it may determine, for example, that the user has the intention to go to the destination floor and to board the elevator simply by detecting that the user is in a dedicated lane for destination floor determination for a predetermined period of time or more, or it may determine that the user has the intention to go to the destination floor and to board the elevator by detecting that the user is in a dedicated lane for intention determination for a predetermined period of time or more and makes a gesture indicating the destination floor, or it may determine that the user has the intention to go to the destination floor and to board the elevator simply by detecting a state that satisfies the destination floor determination conditions. (Appendix 5) The destination floor determination unit determines the destination floor of the elevator priority user depending on whether or not the state of the elevator priority user satisfies at least one of the following destination floor determination conditions: the state of the elevator priority user being in a state of continuously being on a dedicated lane provided corresponding to each of a plurality of floors at which the elevator can stop for a third set time or more; the state of being continuously being photographed by a destination floor determination camera provided corresponding to each of the plurality of floors for a fourth set time or more; or the state of being making a specific gesture set corresponding to each of the plurality of floors. 5. The information processing device according to claim 4, (Appendix 6) and a boarding determination unit that, after the priority user detection unit detects the presence of the elevator priority user, analyzes an image captured by the monitoring camera to determine whether the elevator priority user has boarded the elevator. the call information transmission unit transmits a hall call cancellation signal for canceling the hall call to the elevator control device when the boarding determination unit determines that the elevator priority user has boarded. 6. The information processing device according to any one of Supplementary Note 1 to Supplementary Note 5, (Appendix 7) The call information transmitting unit transmits the hall call registration signal to the elevator control device, and outputs an alarm signal to an alarm device installed on the floor where the monitoring camera is installed, the alarm device making an alarm indicating that the hall call has been registered, instructing the alarm device to make the alarm. 7. The information processing device according to any one of Supplementary Note 1 to Supplementary Note 6, (Appendix 8) The priority user detection unit further detects the presence of a second elevator priority user who is given priority to use the elevator on the second floor by analyzing an image taken by a second monitoring camera installed on a second floor that is a different floor from the floor on which the monitoring camera is installed, and an arrival prediction unit that, when the priority user detection unit detects both the presence of the elevator priority user and the presence of the second elevator priority user, predicts which of the arrival of the elevator priority user at the landing at the floor and the arrival of the second elevator priority user at the landing at the second floor will be earlier, and identifies the floor or the second floor at which the earlier arrival is predicted, the call information transmission unit transmits, to the elevator control device, the hall call registration signal for registering a hall call at the floor identified by the arrival prediction unit. 8. The information processing device according to any one of Supplementary Note 1 to Supplementary Note 7, (Appendix 9) when the hall call registration signal for registering a hall call at a floor where a later arrival is predicted between the first floor and the second floor has already been transmitted to the elevator control device, the call information transmission unit transmits a hall call cancellation signal for canceling the hall call to the elevator control device. 9. The information processing device according to claim 8, (Appendix 10) and an application linking unit that, when the elevator is located on a route to a destination registered by the elevator priority user using a map application, acquires current location information of the elevator priority user from a map application server that provides a service using the map application, and determines whether to register the hall call based on the acquired current location information, The call information transmission unit transmits the hall call registration signal to the elevator control device when the priority user detection unit detects the presence of the elevator priority user and the application cooperation unit determines to perform the hall call registration. 10. The information processing device according to any one of Supplementary Note 1 to Supplementary Note 9, In addition, when the information processing device is equipped with the intention determination unit of Supplementary Note 2 and the application linkage unit of Supplementary Note 10, for example, for elevator priority users who are not using a map application, a hall call can be registered after a determination is made by the intention determination unit. (Appendix 11) The application cooperation unit determines a current location of the elevator priority user based on the current location information and an image captured by the monitoring camera, and determines whether to register the hall call based on the determined current location of the elevator priority user. 11. The information processing device according to claim 10. (Appendix 12) and an application linking unit that acquires photo data of a photo of the elevator priority user that is registered by the elevator priority user using a photo registration application from a photo registration server that stores the photo data registered using the photo registration application, the priority user detection unit analyzes the image captured by the surveillance camera and compares the analysis result with the photo data acquired by the application cooperation unit, thereby detecting the presence of the elevator priority user on the floor; 12. The information processing device according to any one of Supplementary Note 1 to Supplementary Note 11, (Appendix 13) and an application linking unit that, when the elevator is on a route to a destination registered by the elevator priority user using a map application, acquires current location information of the elevator priority user from a map application server that provides a service using the map application, and determines whether or not to register the hall call based on the acquired current location information, and acquires photo data of a photo of the elevator priority user that is registered by the elevator priority user using a photo registration application from a photo registration server that stores the photo data registered using the photo registration application, the priority user detection unit analyzes the image captured by the monitoring camera and compares the analysis result with the photo data acquired by the application cooperation unit to detect the presence of the elevator priority user on the floor; The call information transmission unit transmits the call registration signal to the elevator control device when the priority user detection unit detects the presence of the elevator priority user and the application cooperation unit determines to perform the hall call registration. 10. The information processing device according to any one of Supplementary Note 1 to Supplementary Note 9, In addition, when the information processing device is equipped with the intention determination unit of Supplementary Note 2 and the application linkage unit of Supplementary Note 13, for example, for elevator priority users who are not using a map application, a hall call can be registered after a determination is made by the intention determination unit. (Appendix 14) an application cooperation unit that, when an elevator priority user who is given priority to use an elevator has an elevator on a route to a destination registered using a map application by the elevator priority user, acquires current location information of the elevator priority user who is given priority to use the elevator from a map application server that provides a service using the map application, and determines whether to register the hall call based on the acquired current location information; a priority user detection unit that detects the presence of the elevator priority user on the floor as a result of the application cooperation unit acquiring the current location information; a call information transmission unit that transmits a hall call registration signal for registering a hall call to an elevator control device that controls the elevator when the priority user detection unit detects the presence of the elevator priority user and the application cooperation unit determines to register the hall call. 1. An information processing device comprising: (Appendix 15) An information processing device according to any one of Supplementary Note 1 to Supplementary Note 13; an elevator control device including a call information receiving unit that receives a signal transmitted from the call information transmitting unit; a monitoring camera installed on a floor of a building in which an elevator controlled by the elevator control device is installed, the monitoring camera transmitting a captured image to the priority user detection unit; A system with. (Appendix 16) A program for causing a computer to function as an information processing device according to any one of Supplementary Note 1 to Supplementary Note 14. (Appendix 17) An information processing method executed by an information processing device including a priority user detection unit and a call information transmission unit, a step in which the priority user detection unit detects that there is an elevator priority user who is given priority to use the elevator on the floor where the monitoring camera is installed by analyzing an image taken by the monitoring camera; and a step in which the call information transmitting unit transmits, when the priority user detecting unit detects the presence of the elevator priority user, a hall call registration signal for registering a hall call at the floor to an elevator control device that controls the elevator. An information processing method comprising: [Explanation of symbols]

[0149] 1, 1A to 1G system, 2, 2A to 2G information processing device, 3 surveillance camera, 4 elevator control device, 5 alarm, 6 second surveillance camera, 7 server, 21 priority user detection unit, 22 call information transmission unit, 23 intention determination unit, 24 destination floor determination unit, 25 boarding determination unit, 26 arrival prediction unit, 27 application linkage unit, 41 call information receiving unit, 100 processing circuit, 101 processor, 102 memory.

Claims

1. a priority user detection unit that detects the presence of an elevator priority user who is given priority to use the elevator on the floor where the monitoring camera is installed by analyzing an image captured by the monitoring camera; a call information transmitting unit that, when the priority user detecting unit detects the presence of the elevator priority user, transmits a hall call registration signal for registering a hall call at the floor to an elevator control device that controls the elevator.

1. An information processing device comprising:

2. and an intention determination unit that, when the priority user detection unit detects the presence of the elevator priority user, determines whether the elevator priority user has an intention to board the elevator depending on whether the state of the elevator priority user satisfies a boarding intention condition, the call information transmitting unit transmits the hall call registration signal to the elevator control device when the intention determining unit determines that the elevator priority user has an intention to board the elevator.

2. The information processing apparatus according to claim 1, wherein:

3. The intention determination unit determines whether the elevator priority user intends to board the elevator depending on whether the state of the elevator priority user satisfies at least one of the following boarding intention conditions: the state of the elevator priority user being in a state of being continuously in a dedicated lane for using the elevator for more than a first set time, the state of being continuously photographed by an intention determination camera for more than a second set time, or the state of being making a specific gesture.

3. The information processing apparatus according to claim 2, wherein:

4. Further, a destination floor determination unit is provided which, when the priority user detection unit detects the presence of the elevator priority user, determines a destination floor of the elevator priority user depending on whether or not the state of the elevator priority user satisfies a destination floor determination condition, the call information transmission unit transmits the hall call registration signal including information about the destination floor to the elevator control device when the destination floor determination unit determines the destination floor of the elevator priority user.

2. The information processing apparatus according to claim 1, wherein:

5. The destination floor determination unit determines the destination floor of the elevator priority user depending on whether the state of the elevator priority user satisfies at least one of the following destination floor determination conditions: the elevator priority user is continuously present on a dedicated lane provided corresponding to each of a plurality of floors at which the elevator can stop for a third set time or more; the elevator priority user is continuously photographed by a destination floor determination camera provided corresponding to each of the plurality of floors for a fourth set time or more; or the elevator priority user is making a specific gesture set corresponding to each of the plurality of floors.

5. The information processing apparatus according to claim 4,

6. and a boarding determination unit that, after the priority user detection unit detects the presence of the elevator priority user, analyzes an image captured by the monitoring camera to determine whether the elevator priority user has boarded the elevator. the call information transmission unit transmits a hall call cancellation signal for canceling the hall call to the elevator control device when the boarding determination unit determines that the elevator priority user has boarded.

2. The information processing apparatus according to claim 1, wherein:

7. The call information transmitting unit transmits the hall call registration signal to the elevator control device, and outputs an alarm signal to an alarm device installed on the floor where the monitoring camera is installed, the alarm device making an alarm indicating that the hall call has been registered, instructing the alarm device to make the alarm.

2. The information processing apparatus according to claim 1, wherein:

8. The priority user detection unit further analyzes an image taken by a second monitoring camera installed on a second floor, which is a different floor from the floor on which the monitoring camera is installed, to detect the presence of a second elevator priority user who is given priority to use the elevator on the second floor, and an arrival prediction unit that, when the priority user detection unit detects the presence of both the elevator priority user and the second elevator priority user, predicts which of the elevator priority user's arrival at the landing at the floor and the second elevator priority user's arrival at the landing at the second floor will be earlier, and identifies the floor or the second floor at which the second elevator priority user is expected to arrive earlier, the call information transmission unit transmits, to the elevator control device, the hall call registration signal for registering a hall call at the floor identified by the arrival prediction unit.

2. The information processing apparatus according to claim 1, wherein:

9. when the hall call registration signal for registering a hall call at a floor where a later arrival is predicted between the first floor and the second floor has already been transmitted to the elevator control device, the call information transmission unit transmits a hall call cancellation signal for canceling the hall call to the elevator control device.

9. The information processing apparatus according to claim 8,

10. and an application linking unit that, when the elevator is located on a route to a destination registered by the elevator priority user using a map application, acquires current location information of the elevator priority user from a map application server that provides a service using the map application, and determines whether to register the hall call based on the acquired current location information, The call information transmission unit transmits the hall call registration signal to the elevator control device when the priority user detection unit detects the presence of the elevator priority user and the application cooperation unit determines to perform the hall call registration.

2. The information processing apparatus according to claim 1, wherein:

11. The application cooperation unit determines a current location of the elevator priority user based on the current location information and an image captured by the monitoring camera, and determines whether to register the hall call based on the determined current location of the elevator priority user.

11. The information processing apparatus according to claim 10,

12. and an application linking unit that acquires photo data of a photo of the elevator priority user that is registered by the elevator priority user using a photo registration application from a photo registration server that stores the photo data registered using the photo registration application, the priority user detection unit analyzes the image captured by the surveillance camera and compares the analysis result with the photo data acquired by the application cooperation unit, thereby detecting the presence of the elevator priority user on the floor; 2. The information processing apparatus according to claim 1, wherein:

13. and an application linking unit that, when the elevator is on a route to a destination registered by the elevator priority user using a map application, acquires current location information of the elevator priority user from a map application server that provides a service using the map application, and determines whether or not to register the hall call based on the acquired current location information, and acquires photo data of a photo of the elevator priority user that is registered by the elevator priority user using a photo registration application from a photo registration server that stores the photo data registered using the photo registration application, the priority user detection unit analyzes the image captured by the monitoring camera and compares the analysis result with the photo data acquired by the application cooperation unit to detect the presence of the elevator priority user on the floor; The call information transmission unit transmits the call registration signal to the elevator control device when the priority user detection unit detects the presence of the elevator priority user and the application cooperation unit determines to perform the hall call registration.

2. The information processing apparatus according to claim 1, wherein:

14. an application cooperation unit that, when an elevator priority user who is given priority to use an elevator has an elevator on a route to a destination registered using a map application by the elevator priority user, acquires current location information of the elevator priority user who is given priority to use the elevator from a map application server that provides a service using the map application, and determines whether to register the hall call based on the acquired current location information; a priority user detection unit that detects the presence of the elevator priority user on the floor as a result of the application cooperation unit acquiring the current location information; a call information transmission unit that transmits a hall call registration signal for registering a hall call to an elevator control device that controls the elevator when the priority user detection unit detects the presence of the elevator priority user and the application cooperation unit determines to register the hall call.

1. An information processing device comprising:

15. An information processing device according to any one of claims 1 to 13; an elevator control device including a call information receiving unit that receives a signal transmitted from the call information transmitting unit; a monitoring camera installed on a floor of a building in which an elevator controlled by the elevator control device is installed, the monitoring camera transmitting a captured image to the priority user detection unit; A system with.

16. A program for causing a computer to function as the information processing device according to any one of claims 1 to 14.

17. An information processing method executed by an information processing device including a priority user detection unit and a call information transmission unit, a step in which the priority user detection unit detects that there is an elevator priority user who is given priority to use the elevator on the floor where the monitoring camera is installed by analyzing an image taken by the monitoring camera; and a step in which the call information transmitting unit transmits, when the priority user detecting unit detects the presence of the elevator priority user, a hall call registration signal for registering a hall call at the floor to an elevator control device that controls the elevator.

1. An information processing method comprising:

Images