Notifying program, notifying method and notifying device

Abstract

To suppress an occasion such that a message is being left for a while.SOLUTION: A notifying program according to an embodiment causes a computer to execute a setting process and a notifying process. The setting process sets, to the notification of a message, a plurality of notification destinations with a notification priority. The notifying process gives a notification of the message to a second notification destination with a lower notification priority than that of a first notification destination when there is no reaction to respond to the message notification within a predetermined time after the message notification is given to the first notification destination based on the set notification priority.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a notification program, a notification method, and a notification device. [Background technology]

[0002] Conventionally, there are notification processing systems that send messages in the form of notifications to predetermined destinations. In clinical settings where patients are actually examined and treated, such notification processing systems are used to communicate information such as patient status between staff members such as doctors and nurses. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Special Publication No. 2023-514043 [Patent Document 2] Japanese Patent Application Publication No. 2017-188747 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the above-mentioned conventional technology has a problem in that the notified message may remain unattended for a long time due to reasons such as the staff member to whom the message was notified having irregular opportunities to check the message.

[0005] In one aspect, an object of the present invention is to provide a notification program, a notification method, and a notification device that can prevent a message from being left unattended for a long period of time. [Means for solving the problem]

[0006] According to one aspect, a notification program causes a computer to execute a setting process and a notification process. The setting process sets multiple notification destinations by assigning notification priorities to message notifications. The notification process notifies a second notification destination, which has a lower notification priority than the first notification destination, of the message if no reaction to the message notification occurs within a predetermined time after the message is sent to a first notification destination based on the set notification priority. [Effects of the Invention]

[0007] According to one embodiment, it is possible to prevent messages from being left unattended for a long period of time. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is an explanatory diagram illustrating an outline of an embodiment. [Figure 2] FIG. 2 is a block diagram illustrating an example of a functional configuration of a notification system according to an embodiment. [Figure 3] FIG. 3 is an explanatory diagram showing an example of the notification setting screen. [Figure 4] FIG. 4 is a flowchart illustrating an example of the operation of the notification system according to the embodiment. [Figure 5A] FIG. 5A is an explanatory diagram illustrating an example of a notification system according to an embodiment. [Figure 5B] FIG. 5B is an explanatory diagram illustrating an example of a notification system according to an embodiment. [Figure 6] FIG. 6 is an explanatory diagram illustrating an example of a computer configuration. DETAILED DESCRIPTION OF THE INVENTION

[0009] A notification program, a notification method, and a notification device according to the embodiments will be described below with reference to the drawings. Components having the same functions in the embodiments will be assigned the same reference numerals, and duplicate descriptions will be omitted. Note that the notification program, the notification method, and the notification device described in the following embodiments are merely examples and do not limit the embodiments. Furthermore, the following embodiments may be combined as appropriate within a range that does not contradict each other.

[0010] First, an overview of the embodiment will be described. Fig. 1 is an explanatory diagram illustrating an overview of the embodiment. As shown in Fig. 1, a notification system 100 is a system that transmits messages in the form of notifications to predetermined destinations such as users A, B, etc.

[0011] The notification system 100 can be applied to, for example, clinical settings where examinations and treatments are performed, to support the communication of information such as patient status between staff members such as doctors and nurses. Note that, although the present embodiment illustrates an example of use in such clinical support, application examples of the notification system 100 are not limited to clinical support. For example, the notification system 100 may be applied to the communication of information between staff members at a construction site, between teachers in an educational setting, or between staff members in a cybersecurity department responding to cyberattacks.

[0012] The destination of the message (notification destination) may be the account (e.g., email address) of each user A, B, etc., or may be a terminal device (e.g., a short message to a smartphone) used by each user A, B, etc.

[0013] In this embodiment, the message notification destination is a predetermined account, and the notified message is confirmed when users A, B, etc. log in to their own accounts via their terminal devices.

[0014] In the notification system 100 according to the embodiment, multiple notification destinations are set with a notification priority for message notification. For example, in the notification system 100 according to the embodiment, user A is set as the first notification destination, and user B is set as the second notification destination with a lower notification priority than the first notification destination, with the notification priority being assigned to them.

[0015] The notification system 100 according to the embodiment notifies a message based on the set notification order. Specifically, the notification system 100 according to the embodiment notifies a message to a first notification destination, user A (S1).

[0016] Here, the notification system 100 according to the embodiment determines whether or not there has been a reaction (reaction / response) to the message notification within a predetermined time after the notification of the message to the first notification destination (S1).

[0017] Reactions include whether the message has been read (read or not), and whether the response to the message has been completed (processed).

[0018] For example, in the notification system 100 according to the embodiment, if the first notification destination user A logs in and displays the message, the message is considered to have been read (with a reaction). Conversely, in the notification system 100 according to the embodiment, if the message is not displayed, the message is considered to be unread (with no reaction).

[0019] In addition, in the notification system 100 according to the embodiment, if a predetermined check box indicating that a message has been responded to is operated, it is determined that a reaction has occurred. Conversely, in the notification system 100 according to the embodiment, if the check box remains unoperated, it is determined that no reaction has occurred.

[0020] In the notification system 100 according to the embodiment, when a message is sent to a first notification destination (S1), if there is no reaction within a predetermined time, the message is sent to user B, a second notification destination, which has a lower notification priority than the first notification destination (S2).

[0021] As a result, for example, if a message remains unread for a long time at user A, the first notification destination, user B, the second notification destination, can also read the message. In this way, the notification system 100 according to the embodiment allows not only user A but also user B to check the message, thereby preventing the message from being left unread for a long time.

[0022] As an example, in a clinical setting, a nurse sends a message regarding a patient for which she is responsible to either the nurse returning from the night shift (first notification recipient) or the group leader (second notification recipient). However, if the nurse returning from the night shift (first notification recipient) does not have regular opportunities to check the message and the message continues to be left unaddressed, this could have an impact on work, such as delaying treatment for the patient for which she is responsible.

[0023] In contrast, in the notification system 100 according to the embodiment, if there continues to be no reaction from the nurse (first notification destination) who has just finished the night shift, a message will also be sent to the group leader (second notification destination). Therefore, the notification system 100 according to the embodiment can prevent the matter to be handed over from being left unattended for a long time, and can reduce the impact on work (such as delays in dealing with patients for whom the matter is handed over) due to the matter to be handed over being left unattended.

[0024] Also, for example, if a handover (message) regarding a patient in the care of a nurse (first notification recipient) and a group leader (second notification recipient) are notified simultaneously, once the nurse (first notification recipient) has dealt with the message, the message from the group leader (second notification recipient) becomes unnecessary. In other words, if messages are not left unattended, many unnecessary messages (messages to the second notification recipient) will be generated.

[0025] If such unnecessary messages (messages to secondary notification destinations) occur frequently, users A, B, etc. may become fatigued by notifications. As a result, users A, B, etc. may overlook messages that were originally intended for them (primary notification destinations).

[0026] In contrast, the notification system 100 according to the embodiment does not notify the nurse (first notification destination) and the group leader (second notification destination) who have just finished the night shift by broadcasting a message, thereby reducing the possibility that users A, B, etc. will become fatigued by notifications.

[0027] Next, a specific configuration of the notification system 100 according to the embodiment will be described below. Fig. 2 is a block diagram showing an example of the functional configuration of the notification system 100 according to the embodiment.

[0028] 2, the notification system 100 includes an information processing device 1 and a terminal device 2. The information processing device 1 and the terminal device 2 are connected to each other so as to be able to communicate with each other via a network 3 such as the Internet or a LAN (Local Area Network).

[0029] The information processing device 1 is a server device that performs various processes related to the above-mentioned message notification, and is an example of a notification device. The terminal device 2 is a terminal device used by users A, B, . . .

[0030] The information processing device 1 includes a communication unit 10, an input unit 20, a display unit 30, a storage unit 40, and a control unit 50.

[0031] The communication unit 10 executes data communication with external devices such as a terminal device 2 via a network 3. The input unit 20 accepts operations from a user (operator). The display unit 30 displays processing results of the control unit 50, etc.

[0032] The storage unit 40 has setting information 41 and notification information 42. For example, the storage unit 40 is realized by a memory or the like.

[0033] The setting information 41 includes various settings, such as settings related to notifications (details will be described later). The notification information 42 includes information such as a notification ID (Identification Data) for each notification, the notification date and time, the notification destination, the priority (importance), the message content, the status, and a flag.

[0034] Here, the notification ID is identification information set for each notification. The notification date and time indicates the date and time when the notification was made. The notification destination indicates the destination of the notification, such as user A, B, etc.

[0035] In addition, when multiple notification destinations are listed in the notification destination, the order in which they are listed will be the notification order. For example, if the notification destinations are listed in the order of user A and user B, user A will be the first notification destination and user B will be the second notification destination. In addition, multiple notification destinations may be grouped in parentheses or the like to be arranged in the same notification order. In addition, the notification destination may indicate individual destinations such as user A, user B, etc., or may indicate group destinations such as group Ga to which user A belongs and group Gb to which user B belongs.

[0036] Priority (importance) is a value that indicates how much priority a notification should have (how important it is). For example, priority can be set in increments of 0.1 between 1 (maximum) and 0 (minimum). For example, a priority (importance) of "1" is considered "urgent." A priority (importance) of "0.7 to 0.9" is considered "high." A priority (importance) of "0.3 to 0.7" is considered "medium." A priority (importance) of "0 to 0.3" is considered "low."

[0037] The message content indicates the content of the message being notified. The status indicates various statuses related to the notification. Specifically, the status includes whether the message has been read, whether the notified message has been processed (addressed), and whether there has been a reaction to the notification. The flag indicates whether a notification has been sent for each notification destination.

[0038] The control unit 50 includes a notification setting unit 51, a notification processing unit 52, and a response processing unit 53. For example, the control unit 50 is realized by a processor.

[0039] The notification setting unit 51 is a processing unit that performs various settings related to notifications based on input operations by a user (administrator) from the input unit 20 or input operations by users A, B, etc. via the terminal device 2. Specifically, the notification setting unit 51 performs various settings related to notifications by presenting a notification setting screen to the user and accepting operation inputs on the screen. The notification setting unit 51 stores the accepted setting contents in the storage unit 40 as setting information 41.

[0040] Fig. 3 is an explanatory diagram showing an example of a notification setting screen. As shown in Fig. 3, the notification setting screen G1 is a screen for setting notification conditions for each event (for example, abnormal pulse, abnormal blood pressure, etc.). Note that, although the notification setting screen G1 sets notification conditions collectively for each event, notification conditions may also be set individually for each notification.

[0041] The notification setting screen G1 includes a notification destination setting area G11, a notification content setting area G12, an action content setting area G13, and a reserved word setting area G14.

[0042] The notification destination setting area G11 is an area for setting notification destinations to be notified about an event when the event occurs. In the notification destination setting area G11, the notification order is set by listing the notification destinations, such as notification destination G11a, G11b, etc., from top to bottom. In the illustrated example, notification destination G11a is the first notification destination, and notification destination G11b is the second notification destination. Note that the number of notification destinations in the notification destination setting area G11 does not have to be two, and more notification destinations may be set from top to bottom. Furthermore, the setting of the notification order is not limited to the order in which the destinations are listed, and a notification order may be set for each of the listed notification destinations.

[0043] The notification content setting area G12 is an area for setting the notification content related to an event. The notification content setting area G12 has a text indicating the content of the event as well as an importance setting section G12a for setting the priority (importance) related to the notification. In the importance setting section G12a, the priority (importance) is set in increments of 0.1, for example.

[0044] The action content setting area G13 is an area for setting a predetermined action to be taken to mark an event as having been handled (processed) after notification of the event. For example, the action content setting area G13 may include the operation of a predetermined check box indicating that a response to the event (message) has been completed.

[0045] The reserved word setting field G14 is an area for setting reserved words to be included in notification messages. Specifically, reserved words and words to be used to replace those reserved words are set in the reserved word setting field G14.

[0046] The notification processing unit 52 is a processing unit that performs various processes related to event notification based on the notification conditions included in the setting information 41. Specifically, when a predetermined event occurs, the notification processing unit 52 notifies the notification destination set in the notification conditions included in the setting information 41 of the event. In this notification, the notification processing unit 52 issues a new notification ID, notification date and time, status, flag, etc., and stores the notification information 42 in the storage unit 40 together with the notification destination, priority (importance), message content, etc. included in the notification conditions.

[0047] For example, the notification processing unit 52 refers to the notification priority set in the notification conditions and notifies the notification destination (notification destination G11a) with the highest notification priority with a message regarding the event. Here, the notification processing unit 52 stores in the storage unit 40 notification information 42 indicating that notification has been completed for the notification destination G11a.

[0048] Next, the notification processing unit 52 determines whether or not there has been a reaction (response / response) to the message notification within a predetermined time period, based on the notification date and time and status included in the notification information 42. If there has been no reaction within the predetermined time period, the notification processing unit 52 notifies a second notification destination (notification destination G11b) that has a lower notification priority than the first notification destination (notification destination G11a) of a message regarding the event, based on the notification priority of the notification destinations included in the notification information 42.

[0049] Here, the notification processing unit 52 may vary the grace period (the above-mentioned predetermined period) until notification to the second notification destination is made if there is no reaction, based on the priority (importance) included in the notification information 42. Specifically, if the priority (importance) is "urgent," the notification processing unit 52 sets the grace period to one hour. If the priority (importance) is "high," the notification processing unit 52 sets the grace period to one day. If the priority (importance) is "medium," the notification processing unit 52 sets the grace period to three days. If the priority (importance) is "low," the notification processing unit 52 sets the grace period to seven days. These grace periods may be changed as appropriate by settings made by a user (administrator) or the like via the input unit 20.

[0050] The response processing unit 53 is a processing unit that performs processing related to reactions (reactions / responses) to notifications. Specifically, when a user of a predetermined notification destination logs in and displays a message, the response processing unit 53 sets the status of the notification information 42 related to the message to "read" (with reaction). Furthermore, when a user of a predetermined notification destination performs a predetermined operation (such as operating a checkbox) that is included in the setting information 41 and marked as processed based on the message, the response processing unit 53 sets the status of the notification information 42 related to the message to "with reaction."

[0051] 4 is a flowchart showing an example of the operation of the notification system 100 according to the embodiment. As shown in FIG. 4, when the process starts, the notification processing unit 52 refers to the notification information 42 and notifies the first notification destination, which has the highest notification priority among the unnotified notification destinations, of a message (S10).

[0052] Next, the notification processing unit 52 refers to the priority (importance) included in the setting information 41 and determines whether the priority of the notification to the first notification destination is "urgent" (S11).

[0053] If the priority is "urgent" (S11: Yes), the notification processing unit 52 refers to the notification date and time and status included in the notification information 42 and determines whether there is a response (reaction) from the first notification destination within one hour (S12).

[0054] If there is a response (S12: Yes), the notification processing unit 52 returns the process. If there is no response (S12: No), the notification processing unit 52 proceeds to S18.

[0055] If the priority is not "urgent" (S11: No), the notification processing unit 52 refers to the priority (importance) included in the setting information 41 and determines whether the notification to the first notification destination has a "high" priority (S13).

[0056] If the priority is "high" (S13: Yes), the notification processing unit 52 refers to the notification date and time and status included in the notification information 42 and determines whether there is a response (reaction) from the first notification destination within one day (S14).

[0057] If there is a response (S14: Yes), the notification processing unit 52 returns the process. If there is no response (S14: No), the notification processing unit 52 proceeds to S18.

[0058] If the priority is not "high" (S13: No), the notification processing unit 52 refers to the priority (importance) included in the setting information 41 and determines whether the notification to the first notification destination has a "medium" priority (S15).

[0059] If the priority is "medium" (S15: Yes), the notification processing unit 52 refers to the notification date and time and status included in the notification information 42 and determines whether there is a response (reaction) from the first notification destination within three days (S16).

[0060] If there is a response (S16: Yes), the notification processing unit 52 returns the process. If there is no response (S16: No), the notification processing unit 52 proceeds to S18.

[0061] If the priority is not "medium" (S15: No), the notification processing unit 52 refers to the notification date and time and status included in the notification information 42 and determines whether there has been a response (reaction) from the first notification destination within one week (S17).

[0062] If there is a response (S17: Yes), the notification processing unit 52 returns the process. If there is no response (S17: No), the notification processing unit 52 proceeds to S18.

[0063] In S18, the notification processing unit 52 notifies a second notification destination, which is lower in notification priority than the first notification destination among the unnotified notification destinations, of a message regarding the event based on the notification priority of the notification destinations included in the notification information 42. Here, the notification processing unit 52 adds information about the transfer source (first notification destination) to the message for the second notification destination (S18).

[0064] Next, the notification processing unit 52 changes the status of the notification received at the first notification destination contained in the notification information 42 to "forwarded," adds the forwarded message to the message of the first notification destination (S19), and returns the processing.

[0065] 5A and 5B are explanatory diagrams illustrating an example of a notification system according to an embodiment. In FIGS. 5A and 5B, notification screen G2A is a message notification screen for user A who has logged in to notification system 100. Notification screen G2B is a message notification screen for user B who has logged in to notification system 100. When there is no need to distinguish between notification screens G2A and G2B, they will simply be referred to as notification screen G2.

[0066] The notification screen G2 includes a notification list display area G21 and a notification content display area G22. The notification list display area G21 is an area that displays a list of notifications. The notification content display area G22 is an area that displays content related to the notification G21a selected in the notification list display area G21.

[0067] As shown in Fig. 5A, the notification screen G2A includes a message with an "urgent" importance level in the notification list display area G21. The message with an "urgent" importance level is assumed to be addressed to user A, who is the first notification destination, and user B, who is the second notification destination. Also, it is assumed that the message with an "urgent" importance level has currently been notified to user A, who is the first notification destination, but has not yet been notified to user B, who is the second notification destination.

[0068] Case C1 is a case where user A does not take any action (such as marking the message as read or processed) on a message with an "urgent" importance level, and one hour passes without any action being taken.

[0069] In case C1, the notification processing unit 52 notifies the message to the second notification destination user B, who has a lower notification priority than the first notification destination user A, through the processes of S11, S12, S18, and S19 described above.

[0070] Here, the notification processing unit 52 adds information about the forwarder (user A) to the message of user B, the second notification destination (S18). Also, the notification processing unit 52 adds the forwarded message to the message of user A, the first notification destination (S19).

[0071] 5B, on the notification screen G2A after case C1, a flag G21b indicating that the notification G21a that has been forwarded to the second notification destination has been forwarded to another person (second notification destination) is displayed. Also, a message G22a indicating that the notification has been forwarded to user B is added to the message display in the notification content display area G22 for the notification G21a that has been forwarded to the second notification destination, because there was no response (reaction) to the notification.

[0072] On the notification screen G2B after case C1, a flag G21c indicating that the forwarded notification G21a has been forwarded from another person (first notification destination) is displayed. Also, a message G22b indicating that the notification G21a has been forwarded from user A (first notification destination) is added to the message display in the notification content display area G22 for the forwarded notification G21a.

[0073] As described above, in the notification system 100, the information processing device 1 sets a plurality of notification destinations by assigning notification priorities to message notifications. When the information processing device 1 notifies a first notification destination based on the set notification priority and there is no reaction to the message notification within a predetermined time after the notification, the information processing device 1 notifies the second notification destination, which has a lower notification priority than the first notification destination, of the message.

[0074] In this way, in the notification system 100, if there is no reaction within a specified time to a message notification to a first notification destination, the message is notified to a second notification destination, thereby preventing the message from being left unattended for a long time.

[0075] Furthermore, the information processing device 1 further sets a priority for the notification of the message, and sets the time for notifying the second notification destination of the message in the absence of a reaction based on the set priority.

[0076] This allows the notification system 100 to adjust the time for notifying the second notification destination of a message according to the priority. For example, for a high-priority message, shortening the time for notifying the second notification destination of the message can prevent the message from being left unattended for a long period of time.

[0077] Furthermore, when the information processing device 1 notifies the second notification destination of a message, the information processing device 1 adds, to the message to the first notification destination, information that the message has been notified to the second notification destination.

[0078] This allows the first notification destination to easily confirm that the message has been sent to the second notification destination.

[0079] Furthermore, the information processing device 1 adds to the message to the second notification destination that the message is to be forwarded to the first notification destination.

[0080] This allows the second notification destination to easily confirm that the message is being forwarded to the first notification destination.

[0081] In the information processing device 1, the reaction corresponding to the notification of the message to the first notification destination is that the first notification destination has read the message.

[0082] This allows the notification system 100 to prevent messages from remaining unread for a long period of time.

[0083] Note that the components of each device shown in the figure do not necessarily have to be physically configured as shown in the figure. In other words, the specific form of distribution and integration of each device is not limited to that shown in the figure, and all or part of them can be functionally or physically distributed and integrated in any unit depending on various loads, usage conditions, etc.

[0084] Furthermore, the various processing functions of the notification setting unit 51, notification processing unit 52, and response processing unit 53 performed by the control unit 50 of the information processing device 1 may be executed in whole or in part on a CPU (or a microcomputer such as an MPU or MCU (Micro Controller Unit)). Needless to say, the various processing functions may be executed in whole or in part on a program analyzed and executed by the CPU (or a microcomputer such as an MPU or MCU), or on hardware using wired logic. The various processing functions performed by the information processing device 1 may be executed by multiple computers working together using cloud computing.

[0085] The various processes described in the above embodiments can be realized by executing a program prepared in advance on a computer. Therefore, an example of a computer configuration (hardware) that executes a program having the same functions as those of the above embodiments will be described below. Fig. 6 is an explanatory diagram illustrating an example of a computer configuration.

[0086] 6, computer 200 includes CPU 201 for executing various types of arithmetic processing, input device 202 for receiving data input, monitor 203, and speaker 204. Computer 200 also includes medium reading device 205 for reading programs and the like from a storage medium, interface device 206 for connecting with various devices, and communication device 207 for connecting with external devices via wired or wireless communication. Computer 200 also includes RAM 208 for temporarily storing various types of information, and hard disk drive 209. Each unit (201 to 209) within computer 200 is connected to bus 210.

[0087] The hard disk drive 209 stores a program 211 for executing various processes in the functional configuration (e.g., the notification setting unit 51, the notification processing unit 52, and the response processing unit 53) described in the above embodiment. The hard disk drive 209 also stores various data 212 referenced by the program 211. The input device 202, for example, accepts input of operation information from an operator. The monitor 203, for example, displays various screens operated by the operator. The interface device 206 is connected to, for example, a printing device. The communication device 207 is connected to a communication network such as a LAN (Local Area Network), and exchanges various information with external devices via the communication network.

[0088] The CPU 201 reads out the program 211 stored in the hard disk drive 209, expands it in the RAM 208, and executes it to perform various processes related to the above-described functional configuration (for example, the notification setting unit 51, the notification processing unit 52, and the response processing unit 53). The program 211 does not have to be stored in the hard disk drive 209. For example, the program 211 stored in a storage medium readable by the computer 200 may be read out and executed. Examples of the storage medium readable by the computer 200 include a CD-ROM, a DVD disk, a portable storage medium such as a USB (Universal Serial Bus) memory, a semiconductor memory such as a flash memory, and a hard disk drive. The program 211 may also be stored in a device connected to a public line, the Internet, a LAN, or the like, and the computer 200 may read out and execute the program 211 from the device.

[0089] The following additional notes are provided regarding the above-described embodiments.

[0090] (Note 1) Set multiple notification destinations with notification priorities for message notifications. When the notification of the message is sent to a first notification destination based on the set notification priority, if there is no reaction to the notification of the message within a predetermined time after the notification, the message is sent to a second notification destination that has a lower notification priority than the first notification destination. A notification program that causes a computer to execute a process.

[0091] (Supplementary Note 2) The setting process further sets a priority for the notification of the message; In the notification process, the predetermined time is set to a time based on the set priority. 2. The notification program according to claim 1,

[0092] (Note 3) When the message is sent to the second notification destination, the process of sending the notification adds a message to the message sent to the first notification destination indicating that the message was sent to the second notification destination. 3. The notification program according to claim 1 or 2.

[0093] (Note 4) The notification process is added to include forwarding a message to the second notification destination to the first notification destination. 4. The notification program according to any one of Supplementary Note 1 to 3.

[0094] (Appendix 5) The reaction is that the message has been read by the first notification destination. 5. The notification program according to any one of Supplementary Note 1 to 4.

[0095] (Appendix 6) Set multiple notification destinations with notification priorities for message notifications, When the notification of the message is sent to a first notification destination based on the set notification priority, if there is no reaction to the notification of the message within a predetermined time after the notification, the message is sent to a second notification destination that has a lower notification priority than the first notification destination. A notification method characterized in that processing is executed by a computer.

[0096] (Supplementary Note 7) The setting process further sets a priority for the notification of the message; In the notification process, the predetermined time is set to a time based on the set priority. 7. The notification method according to claim 6,

[0097] (Supplementary Note 8) When the message is sent to the second notification destination, the process of sending the notification adds, to the message sent to the first notification destination, information that the message was sent to the second notification destination. 8. The notification method according to claim 6 or 7,

[0098] (Supplementary Note 9) The notification process is added to include forwarding a message to the second notification destination to the first notification destination. 9. The notification method according to any one of Supplementary Notes 6 to 8.

[0099] (Supplementary Note 10) The reaction is that the message has been read by the first notification destination. 10. The notification method according to any one of Supplementary Notes 6 to 9.

[0100] (Appendix 11) Set multiple notification destinations with notification priorities for message notifications, When the notification of the message is sent to a first notification destination based on the set notification priority, if there is no reaction to the notification of the message within a predetermined time after the notification, the message is sent to a second notification destination that has a lower notification priority than the first notification destination. A notification device comprising a control unit that executes processing.

[0101] (Supplementary Note 12) The setting process further sets a priority for the notification of the message; In the notification process, the predetermined time is set to a time based on the set priority. 12. The notification device according to claim 11,

[0102] (Supplementary Note 13) When the message is sent to the second notification destination, the notifying process adds, to the message sent to the first notification destination, information that the message has been sent to the second notification destination. 13. The notification device according to claim 11 or 12.

[0103] (Supplementary Note 14) The notification process is added to include forwarding a message to the second notification destination to the first notification destination. 14. The notification device according to any one of Supplementary Notes 11 to 13.

[0104] (Supplementary Note 15) The reaction is that the message has been read by the first notification destination. 15. The notification device according to any one of Supplementary Notes 11 to 14. [Explanation of symbols]

[0105] 1...Information processing device 2...Terminal device 3. Network 10. Communications Department 20...Input section 30...Display section 40...Storage section 41...Setting information 42...Notification information 50...Control unit 51...Notification settings section 52...Notification processing unit 53...Response processing unit 100...Notification system 200...Computer 201...CPU 202...input device 203...Monitor 204...Speaker 205...Media reader 206...Interface device 207...Communication equipment 208...RAM 209...Hard disk drive 210...bus 211…Program 212...Various data A, B…User C1...Case G1...Notification settings screen G11…Notification destination setting area G11a, G11b…Notification destination G12…Notification content setting area G12a…Importance setting part G13: Action content setting area G14...Reserved word setting area G2, G2A, G2B…Notification screen G21...Notification list display area G21a…Notification G21b, G21c...Flag display G22…Notification content display area G22a, G22b…Message

Claims

1. Set multiple notification destinations with notification priorities for message notifications, When the notification of the message is sent to a first notification destination based on the set notification priority, if there is no reaction to the notification of the message within a predetermined time after the notification, the message is sent to a second notification destination that has a lower notification priority than the first notification destination. A notification program that causes a computer to execute a process.

2. The setting process further sets a priority for the notification of the message; In the notification process, the predetermined time is set to a time based on the set priority.

2. The notification program according to claim 1, wherein:

3. When the message is sent to the second notification destination, the notifying process adds, to the message sent to the first notification destination, information that the message has been sent to the second notification destination.

2. The notification program according to claim 1, wherein:

4. the notifying process adds a message to the second notification destination that the message is to be forwarded to the first notification destination.

2. The notification program according to claim 1, wherein:

5. The reaction is that the first notification destination has read the message.

2. The notification program according to claim 1, wherein:

6. Set multiple notification destinations with notification priorities for message notifications, When the notification of the message is sent to a first notification destination based on the set notification priority, if there is no reaction to the notification of the message within a predetermined time after the notification, the message is sent to a second notification destination that has a lower notification priority than the first notification destination. A notification method characterized in that processing is executed by a computer.

7. Set multiple notification destinations with notification priorities for message notifications, When the notification of the message is sent to a first notification destination based on the set notification priority, if there is no reaction to the notification of the message within a predetermined time after the notification, the message is sent to a second notification destination that has a lower notification priority than the first notification destination. A notification device comprising a control unit that executes processing.

Images