Reception management system and computer program

Abstract

To provide a system in which a customer can easily cancel guide waiting by himself.SOLUTION: A reception management system 1 comprises: a reception unit 704 that receives utilization for a shop; a generation unit 703 that generates reception information indicating reception by the reception unit 704; a cancellation unit 708 that cancels reception information; and display means that is installed in a shop and displays the reception unit 704 and the cancellation unit 708.SELECTED DRAWING: Figure 6

Description

[Technical Field]

[0001] The present invention relates to a reception management system. [Background technology]

[0002] Conventionally, a system has been widely used in restaurants that uses a terminal device to issue tickets to customers who are seated and to guide them to available seats. This system allows customers to be guided to their seats without the need for staff.

[0003] In this regard, Patent Document 1 discloses a queue management system in which, if a telephone number is set when a reservation is made in-store, a voice call is made without the need for a store clerk. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6101841 Summary of the Invention [Problem to be solved by the invention]

[0005] However, currently available systems call customers who have completed their check-in process and are waiting for seating assistance within the store. Therefore, seating assistance calls are made to all customers, even those who have temporarily left the store or who have left without any intention of using the store. Even if a customer does not respond to the call, the call continues until certain conditions are met, such as a certain number of calls or within a certain time period, which can be irritating to other waiting customers. Furthermore, even if a store clerk is able to recognize that a customer has left the store, the clerk must manually update the system, significantly reducing the efficiency of an automated reception system that allows seating assistance from the reception desk without the need for a staff member. Therefore, there is a demand for a system that allows customers to easily cancel their seating assistance wait.

[0006] Therefore, one of the objects of the present invention is to provide a system that allows customers to easily cancel waiting for guidance themselves. [Means for solving the problem]

[0007] In order to achieve the above-mentioned object, the reception management system of the present invention comprises a reception means for accepting use of a store, a generation means for generating reception information indicating that the reception means has accepted the use, a cancellation means for canceling the reception information, and a display means installed in the store for displaying the reception means and the cancellation means. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a diagram showing an overview of the configuration of a reception management system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a functional block diagram showing an example of the configuration of a reception terminal that constitutes the reception management system according to the present embodiment. [Figure 3] FIG. 2 is a functional block diagram showing an example of the configuration of a guide terminal that constitutes the reception management system according to the present embodiment. [Figure 4] FIG. 2 is a functional block diagram showing an example of the configuration of a POS terminal that constitutes the reception management system according to the present embodiment. [Figure 5] FIG. 2 is a functional block diagram showing an example of the configuration of a status information display that constitutes the reception management system according to the present embodiment. [Figure 6] FIG. 2 is a block diagram showing the software configuration of a reception management device that constitutes the reception management system according to the present embodiment. [Figure 7] FIG. 3 is a diagram showing an example of product information stored in an information storage unit in the present embodiment. [Figure 8] FIG. 10 is a process flow diagram showing an example of a process executed in a reception terminal that constitutes the reception management system according to the present embodiment. [Figure 9] FIG. 10 is a diagram showing an example of a screen displayed on the reception terminal. [Figure 10] FIG. 10 is a diagram showing an example of a screen displayed on the reception terminal. [Figure 11] FIG. 10 is a diagram showing an example of a screen displayed on the reception terminal. [Figure 12] FIG. 10 is a diagram showing an example of a screen displayed on the reception terminal. [Figure 13] FIG. 4 is a diagram showing an example of a reception ticket issued by the reception terminal. [Figure 14] FIG. 10 is a diagram showing an example of a screen displayed on the reception terminal. [Figure 15] FIG. 10 is a diagram showing an example of a screen displayed on the reception terminal. [Figure 16] FIG. 10 is a diagram showing an example of a screen displayed on the reception terminal. [Figure 17] FIG. 10 is a process flow diagram showing an example of a process executed in a guide terminal constituting the reception management system according to the present embodiment. [Figure 18] FIG. 10 is a diagram showing an example of a screen displayed on the status guidance display. [Figure 19] FIG. 10 is a diagram showing an example of a screen displayed on the status guidance display. [Figure 20] FIG. 10 is a diagram showing an example of a screen displayed on the information terminal. [Figure 21] FIG. 10 is a diagram showing an example of a screen displayed on the information terminal. [Figure 22] FIG. 10 is a diagram showing an example of a screen displayed on the information terminal. [Figure 23] FIG. 10 is a diagram showing an example of a reception ticket issued by the information terminal. DETAILED DESCRIPTION OF THE INVENTION

[0009] ●System configuration Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Figure 1 is a schematic diagram of a reception management system 1 according to an embodiment of the present invention. The reception management system 1 is a system installed in a store such as a restaurant, which receives customers and guides them to available seats. As shown in the figure, the reception management system 1 includes a reception terminal 2, a guide terminal 3, a POS terminal 4, a status information display 5, a customer terminal 6, and a reception management device 7, and is configured to be able to communicate via a router 81, a LAN 82, the Internet 83, etc. Regardless of the illustrated example, a plurality of reception terminals 2, information terminals 3, POS terminals 4, and status information displays 5 may be installed in the store.

[0010] The reception terminal 2, information terminal 3, POS terminal 4, status information display 5, and reception management device 7 are terminals or devices installed in the store and are connected to each other via a LAN 82. The LAN 82 may be connected via a wired or wireless connection. The router 81 controls communication (route selection control, etc.) between the terminals or devices installed in the store and devices outside the store, such as a server at headquarters or customer terminals 6 used by customers, via an Internet network 83.

[0011] The reception terminal 2 is a terminal that, after a customer enters the store, accepts input from the customer of the customer's desired conditions for using the store, such as the number of customers and type of seat, and issues a reception ticket with a reception number. This reception terminal 2 can accept cancellation of the store use reception from the customer who issued the reception ticket based on the reception ticket. In addition, the reception terminal 2 may also be configured to accept cancellation of the store use reception from the customer who issued the guide ticket described below based on the guide ticket. Furthermore, even when a new store use reception is accepted from a customer, if there are no customers waiting for guidance and the customer can be guided to a seat that meets the desired conditions, the reception terminal 2 can issue a guide ticket described below.

[0012] 2 is a diagram showing an example of a functional block diagram of the reception terminal 2. As shown in the diagram, the reception terminal 2 is equipped with a CPU that controls operation, flash memory that stores programs executed by the CPU, RAM that stores various data, a touch panel 21 that displays a predetermined screen that guides the issuance of a reception ticket and accepts input of desired conditions and a request for issuance of a reception ticket from a customer in response to touch operations, a scanner 22 that reads barcodes and two-dimensional codes printed on the reception ticket or displayed on the customer terminal 6, a printer 23 that prints and ejects a reception ticket or guide ticket based on the information received by the touch panel 21, and a communication unit 24 that communicates with other terminals or devices. Each component is connected to one another via a bus.

[0013] When there is a passenger who has received a receipt and is waiting to be guided to a seat, the guide terminal 3 is a terminal that receives input of reception information based on the receipt, issues a receipt in response to the information, and guides the passenger to the seat when preparations for guiding the passenger to a seat are complete. This information terminal 3 may be configured to accept cancellation of store use reception from the customer who issued the reception ticket based on the reception ticket, or may be configured to accept cancellation of store use reception from the customer who issued the information ticket based on the information ticket.

[0014] In this embodiment, the guide ticket not only serves to guide customers to their seats, but is also used to identify customers when paying. Depending on these multiple roles, the guide ticket may also be called a seating ticket or a checkout slip. However, in other embodiments, other means may be used to identify customers when paying, and the guide ticket may not be used when paying.

[0015] 3 is a diagram showing an example of a functional block diagram of the information terminal 3. As shown in the diagram, the information terminal 3 includes a CPU that controls operation, flash memory that stores programs executed by the CPU, RAM that stores various data, a touch panel 31 that displays a predetermined screen prompting the user to issue a ticket and accepts a request for issuing a ticket in response to a touch operation, a scanner 32 that reads the barcode or two-dimensional code printed on the ticket, a printer 33 that prints and ejects the ticket, and a communication unit 34 that communicates with other terminals or devices. Each component is connected to one another via a bus.

[0016] The POS terminal 4 is a device that executes accounting (settlement) processing for ordered items after a customer has received service such as eating or drinking at a store. This POS terminal 4 may also be configured to accept cancellation of store use from a customer based on a receipt or guide slip. The POS terminal 4 may be operated by a store clerk or may be a self-service type operated by a customer.

[0017] 4 is a diagram showing an example of a functional block diagram of the POS terminal 4. As shown in the diagram, the POS terminal 4 includes a CPU that controls the operation of the POS terminal 4, a hard disk that stores product files and the like, a ROM that stores programs executed by the CPU, a RAM that stores various information, a display 41 that displays product names, prices, and the like, a scanner 42 that reads barcodes and two-dimensional codes, a printer 43 that prints receipts, a drawer unit 44 that stores cash, coupons, and the like, an operation unit 45 that includes various operation buttons and the like that operate the POS terminal 4, and a communication unit 46 that communicates with other devices in accordance with a predetermined communication standard such as a LAN 82, various short-range wireless communications, or a dedicated line. The components are connected to each other via a bus. The POS terminal 4 also includes a payment terminal 47 connected via a communication unit 46, which can handle credit card payments, electronic money payments, code payments, and even point payments.

[0018] The status information display 5 is installed in a location that is easily visible to customers waiting for information, such as near the reception terminal 2 or the information terminal 3, and informs customers of the status of their waiting for information. For example, the status information display 5 displays the reception numbers generated at the reception terminal 2 in the order of reception as the status of customers waiting for information. Regardless of this, the status information display 5 may display a promotional video or image for the store at regular intervals or at a predetermined timing. In this case, when a seat becomes available, the corresponding reception number may be displayed in the display area for the promotional video or image.

[0019] 5 is a diagram showing an example of a functional block diagram of the status guidance display 5. As shown in the diagram, the status guidance display 5 includes a CPU that controls the operation of the status guidance display 5, a ROM that stores programs executed by the CPU, a RAM that stores various information, a display 51 that displays a screen that provides information about the status of waiting for guidance, and a communication unit 52 that communicates with other terminals or devices, and each component is interconnected by a bus.

[0020] The customer terminal 6 is a terminal such as a smartphone carried by the customer, and is equipped with input / output means such as a touch panel and communication means that are equipped on terminals such as general smartphones. The store may have a website that allows customers to cancel their reception information or make reservations online. In this case, customers can cancel their reception information or make reservations to use the store via the website. For example, when a customer makes a reservation online by specifying a time or by joining the end of the current queue, the reservation is registered in the reception management device 7, and a two-dimensional code encoding information that can identify the reservation is issued to the customer. When a customer checks in at the reception terminal 2 in a physical store, they can request a reservation verification using the two-dimensional code, and in response, a reception ticket, described below, is issued.

[0021] The reception management device 7 is a device (e.g., a server) that controls (manages) the entire reception management system 1. This reception management device 7 holds information necessary to execute the functions of the reception management system 1, controls each device, executes processing requested by each device as necessary, and returns the processing results to each device.

[0022] 6 shows an example of the software configuration of the reception management device 7. As shown in the figure, the reception management device 7 includes at least an information storage unit 701, a ticket issuing unit 702, a generation unit 703, a reception unit 704, an update unit 705, a calling unit 706, a vacant seat availability determination unit 707, a cancellation unit 708, a benefit granting unit 709, a resumption unit 710, and a communication processing unit 711.

[0023] The information storage unit 701 is a storage unit that stores various information required for the operation and management of the store, such as reception information, guidance status information, reservation information, product information, print format, order information, and accounting information.

[0024] The reception information is generated when a customer requests to use the store. As shown in the example of Figure 7, this reception information consists of a reception number, reception date and time, desired conditions, call information, ticket issuance information, and cancellation information, which are all associated with each other. The receipt number is information generated by the generating unit 703, which will be described later, and is information that can identify each receipt. The reception date and time is information indicating the date and time when the customer's request to use the store was accepted. Desired conditions are customer requirements for using the store, and include, for example, the number of people, type of seating, etc. The number of people may not only be the number of users, but may also be specified as a breakdown such as adults and children. The type of seating may be selected according to the store's facilities, such as table seats or counter seats. In addition, conditions such as non-smoking seats or smoking seats may be specified according to the store's management style, and conditions such as window seats or terrace seats may also be specified according to the seating layout within the store.

[0025] Call information is information about the call status of a customer who was waiting for guidance. Call information includes, for example, whether a call was made, whether the call was answered, and when the call was made (call time). By referencing this call information, it is possible to cancel or delete reception information that has been in place for a certain amount of time since the call. Also, if it is registered that the customer was absent when the call was made, the customer is no longer eligible for guidance, but if the customer returns to the store and waits for guidance again, the status is registered and the customer is changed to eligible for guidance. The cancellation information is information indicating the cancellation status of each reception information, and includes information indicating whether the reception was canceled or not, the time of the cancellation, etc. When reception information is canceled, the reception information does not need to be deleted immediately, but the cancellation may be canceled for a certain period of time so that the waiting for information can be resumed. For this reason, the reception information may be maintained for a certain period of time after the cancellation operation is performed, reflecting that a cancellation has occurred, and the relevant reception information may be deleted after the certain period of time has elapsed. Ticketing information is information about reception slips and guide slips, and includes whether a ticket has been issued, the date and time of issuance, and for guide slips, the seat number, etc. Guide slips are treated as seat slips in the sense that they provide specific seating information based on seat numbers, etc., and as accounting slips in the sense that they identify the accounting unit for each seat.

[0026] The seating status information is information related to the seating status of customers in the store, and stores the seating status for each type of seating (table, counter, etc.) in the store, the number of people waiting to be seated, etc. The information is updated when seats become vacant due to transaction processing, when customers are seated in vacant seats, etc. By referring to the seating status information, customers can search to see if the seat they want is available.

[0027] Reservation information is information about reservations made online by customers. This reservation information includes basic information such as the name of the person making the reservation, the reservation date and time, the desired date and time of use of the store, the desired conditions mentioned above, etc. When a customer visits a physical store and completes the reception at the reception terminal 2, the reservation information is registered as reception information. Product information is information about products handled in a store, and includes information such as product code, product name, and price, and is referenced when ordering or paying for a product. The print format is the format used when printing reception slips, guide slips, receipts, etc. Order information is information about the product ordered by a customer, and is information received, for example, by an order input device installed separately in the store. Order information includes, for example, the order number, the product ordered, the time of order, and the like, and is also associated with a receipt number and / or seat number to identify the item being purchased at the time of payment. The transaction information is referenced when processing a transaction by the POS terminal 4, and is generated based on the product information and order information, such as the transaction amount for each ordered item and the total amount for all ordered items. The transaction information can be accessed based on the reception number and / or seat number.

[0028] In response to the ticket issuing operation, the ticket issuing unit 702 issues a reception ticket through the reception terminal 2 and issues a guide ticket through the guide terminal 3. When a customer requests to use the store and there are no seats that meet the customer's desired conditions, the reception terminal 2 issues a reception ticket to indicate that the request has been accepted. The reception number, desired conditions, etc. are written on the reception ticket. The guide ticket is issued when the reception terminal 3 receives reception information from a customer whose turn it is to be served and verifies this information. This guide ticket contains information such as the seat number to which the customer will be served. However, when the reception terminal 2 receives a request from a customer to use the store, if it is possible to immediately provide a seat that meets the customer's desired conditions, the guide ticket may be issued at the reception terminal 2.

[0029] When the reception terminal 2 receives a request from a customer to use the store and there are no seats that meet the customer's desired conditions, the generation unit 703 generates a reception number as reception information indicating that the request has been received. The reception number is information that is unique to each reception, and may be in various forms, such as numbers, letters, or symbols, as long as it is information that can identify each reception. The reception number generated by the generation unit 703, together with the desired conditions specified by the customer at the time of reception, constitutes reception information, and is registered in the information storage unit 701.

[0030] The reception unit 704 receives requests from customers to use the store. That is, the reception unit 704 receives requests from customers to use the store via the reception terminal 2, and also receives desired conditions such as the number of customers and the type of seating desired. The reception unit 704 may display the seating layout in the store, and may accept a specific seat designation from a customer. Alternatively, as a store management mode, an information terminal may be installed at each seat in the store, allowing customers or store staff to declare their seat use, and the reception management device 7 may detect vacant seats using each information terminal. In this case, the information terminal may prompt the customer to "Please use any seat you like. Once you are seated, please press the 'Start use' button displayed on the table terminal (information terminal)," and have the customer declare their seat use. This allows the customer to use the store, and the reception management device 7 to grasp the vacant seat status of each seat.

[0031] After the reception information is registered in the information storage unit 701 by the reception unit 704, the update unit 705 updates the reception information in accordance with the subsequent progress, operations, etc. For example, the call information is updated based on the result of calling a customer whose turn has arrived.

[0032] The calling unit 706 manages the waiting list of customers who have been accepted, and calls customers when their turn has arrived. To call a customer, for example, a message informing the customer that their turn has arrived is displayed on the touch panel 21 of the reception terminal 2, along with the reception number generated for the customer. The same display is also displayed on the display 51 of the status guidance display 5 to call the customer. Note that a separate speaker or the like may be provided to call the customer by voice.

[0033] When the reception unit 704 receives a request from a customer to use the store on the reception terminal 2, the vacant seat availability determination unit 707 refers to the above-mentioned guidance status information to search for seats that meet the desired conditions and determines whether there are any seats available for guidance. If, as a result of determining whether or not there are seats available, there are vacant seats that meet the desired conditions and the passenger can be immediately guided to the seat, a message instructing the passenger to the seat is displayed on the touch panel 21 and the ticket issuing unit 702 issues a ticket at the reception terminal 2. On the other hand, if, as a result of determining whether or not there are seats available, there are no vacant seats that meet the desired conditions, the ticket issuing unit 702 issues a ticket at the reception terminal 2.

[0034] In addition, when a customer is waiting for guidance, the vacant seat availability determination unit 707 searches for a seat that meets the desired conditions of the customer whose turn has arrived and determines whether there is a seat available for guidance as the customer's turn advances. If, as a result of determining whether or not there are seats available, there are vacant seats that meet the desired conditions and the passenger whose turn it is can be seated, the passenger is called. If a passenger whose turn it is to be seated responds to the call, the passenger is guided to his or her seat according to the reception information. That is, a message instructing the passenger to his or her seat is displayed on the touch panel 31 of the guidance terminal 3, and the ticket issuing unit 702 issues a seat ticket at the guidance terminal 3. On the other hand, if the passenger does not respond to the call, the vacant seat determination unit 707 skips over the passenger and searches for a seat that meets the desired conditions of the next passenger, and determines whether or not there is a seat available. Also, if, as a result of determining whether or not there are vacant seats that meet the desired conditions, there are no vacant seats that meet the desired conditions, the vacant seat determination unit 707 skips over the passenger and searches for a seat that meets the desired conditions of the next passenger, and determines whether or not there is a seat available. However, in this case, it is preferable to provide a voice message informing the passenger that the turn will be changed, or to display a message on the touch panel 31 of the guidance terminal 3 or the display 51 of the status guidance display 5, etc.

[0035] When the reception unit 704 receives a request from a customer to use the store, and also receives a specific seat designation from the customer, the vacant seat determination unit 707 can determine whether the designated seat is vacant or not. In this case, the determination may be performed when the designation of a specific seat is received from the customer, or may be performed to clearly indicate whether each seat is vacant or not when a screen is displayed to the customer showing the seats in the store by layout or the like and allowing each seat to be designated. Furthermore, as described above, even when an information terminal is installed at each seat in the store, allowing customers or store staff to declare their seat usage, the vacant seat availability determination unit 707 can determine whether a specified seat is vacant or not based on the information provided from each information terminal.

[0036] The cancellation unit 708 enables a cancellation function for the reception information when there are no seats available for guidance (vacant seats) based on the determination by the vacant seat availability determination unit 707. Furthermore, when the cancellation function is enabled and the cancellation unit 708 receives a cancellation operation for the reception information from a customer or a store clerk via the reception terminal 2, the guide terminal 3, or the POS terminal 4, the cancellation unit 708 considers the reception information in question to be canceled and registers the cancellation of the reception information in the information storage unit 701. This cancellation unit 708, together with screen displays and operators related to cancellation operations such as screens G11, G16, G17 and the "Cancel" button G114 (see FIGS. 9, 14, and 15) described below, constitutes the cancellation means of the present invention.

[0037] Here, the cancellation function of the reception information is a function that accepts a cancellation operation of the customer or the reception information; if it is not enabled, the cancellation operation of the reception information is not accepted, but if it is enabled, the cancellation operation of the reception information is accepted. More specifically, in an example in which the cancellation function is enabled, an operator that accepts a cancellation operation, such as the "Cancel" button G114 described below, which was previously hidden on the screen, is made operable by being enabled. In another example, an operator that accepts a cancellation operation is displayed regardless of whether the cancel function is enabled or disabled, and responds to an operation (press) when enabled, but does not respond to an operation (press) when disabled. In this case, an operator that is disabled may be grayed out on the screen.

[0038] When the cancel function is enabled, cancellation of reception information may be performed, for example, by declaring the execution of a cancel operation by operating (pressing) a predetermined operator provided on the screen, and then performing an operation such as inputting the target reception information on the subsequent screen. The information input as reception information is, for example, a reception number, and input may be performed by reading reception information that has been appropriately coded and printed on a reception slip with the scanner 22, 32, 42, or by inputting a numerical value.

[0039] Similarly, when the cancel function is enabled, cancellation of the reception information may be executed by inputting the reception information without operating (pressing) the above-mentioned operator. In this case, for example, when the input of reception information is accepted based on a reception slip, the information storage unit 701 is referenced to determine whether the reception information is from before the customer was shown to his / her seat. If it is recognized that the reception information is from before the customer was shown to his / her seat, the input reception information is canceled. Note that the reception information is input by, for example, reading the reception information printed in coded form on the reception slip with the scanners 22, 32, 42. When canceling reception information, in addition to inputting the reception number as reception information, a password or the like may be issued separately at the time of reception, and the input of this password may also be required. This prevents inconvenience such as someone canceling reception information without permission by inputting only the reception number.

[0040] Furthermore, when the cancellation unit 708 accepts cancellation of the reception information, it displays store promotion information on the screen of the reception terminal 2, the information terminal 3, or the POS terminal 4 where the cancellation operation was performed. The promotion information is information that encourages customers to visit the store next time, such as information about a store's campaign.

[0041] Note that cancellation of reception information may also be possible after the issuance of a ticket. Normally, after the issuance of a ticket, cancellation is unlikely to occur because passengers are being guided to their seats, but convenience is improved by allowing cancellation operations to be accepted even in such cases. However, after the issuance of a ticket, cancellation operations may not be accepted if a product order has already been placed, provided that no product order has been placed in association with the reception number or seat number, i.e., no payment is required. In this case, the cancellation of reception information may be performed based on the reception number printed on the ticket.

[0042] Cancellation of reception information may also be accepted from the customer terminal 6. In this regard, if the store provides a dedicated application program (so-called app), cancellation operations may be accepted by following the operations within the app. Alternatively, cancellation operations may be accepted via a browser, such as a web page on the store's homepage. Alternatively, the reception number coded on the reception slip or guide slip may be read by the camera of the customer terminal 6 and the reception number may be entered into the app or web page, or a two-dimensional code or the like that can be used to access a web page for cancellation may be prepared, and the web page may be accessed via the two-dimensional code.

[0043] The reception information may also be cancelled from the POS terminal 4. In this case, the POS terminal 4 may be operated either manned (by a store clerk) or unmanned (by the customer themselves). The reception information may also be cancelled from a monitoring terminal that is operated only by a store clerk. The cancellation operation flow in the POS terminal 4 or the monitoring terminal is the same as the flow in the reception terminal 2 or the guidance terminal 3.

[0044] The benefit granting unit 709 grants a benefit to the customer who performed the cancellation operation, according to a predetermined condition when the cancellation by the cancellation unit 708 was accepted. An example of a predetermined condition is that a certain amount of time must have passed between the time a customer requests a store visit and the time a cancellation is accepted. The start point of the certain amount of time may be either the issuance of a receipt or the generation of a receipt number. A customer's visit may also be a predetermined condition. That is, if online reservations are accepted, a special benefit may be awarded only when the customer actually visits the store and receives a receipt or guide ticket. In this case, a combined condition may be the issuance of a receipt or guide ticket and the passage of a certain amount of time from the time of the reservation. The special benefit may be changed depending on the conditions met and their details. For example, a threshold may be set for the waiting time, and the special benefit may be gradually changed depending on the waiting time. Records of customer visits, orders placed during visits, and other information may be managed, and special benefits may be awarded based on the number of visits, frequency of visits, and amount spent.

[0045] The benefits may be incentives for the customer to visit the store next time, such as a coupon that can be used the next time, points or stamps issued by the store, or priority seating the next time. Coupons can be issued from the reception terminal 2 or information terminal 3 where the customer performed the cancellation operation, or from the POS terminal 4. Coupons may also be sent to the customer's email address as electronic coupons, or provided to the customer through a dedicated application provided by the store. This creates an incentive for customers who have left the store to return on another occasion.

[0046] The resuming unit 710 cancels the cancellation of the reception information canceled by the cancellation unit 708 in response to a predetermined resuming operation, allowing the customer to resume waiting for guidance again. When the cancellation is canceled, the customer may be able to wait for guidance again in the original order, or if their turn has already passed, they may be able to wait for guidance by cutting in at a predetermined order, for example, the order following the next customer who is scheduled to be guided. The restart operation may be performed, for example, based on an operator provided on the screen of the reception terminal 2, or may be performed based on a reception slip containing the canceled reception information. When performed based on a reception slip, for example, the reception number printed as a code on the reception slip can be read, and the target reception number can be recognized and the operation can be performed.

[0047] The communication processing unit 711 is a functional unit that enables data communication based on a predetermined communication protocol, and is realized by various programs that enable data communication with other terminals and devices via a router 81, a LAN 82, an Internet network 83, etc.

[0048] The software resources of the reception management system 1 described above can be distributed or consolidated into any of the hardware resources through appropriate design, and the hardware resources can also be configured as physically integrated or separate devices. For example, the functions of the reception management device 7 can be distributed and stored in the reception terminal 2, information terminal 3, POS terminal 4, status information display 5, etc. The software resources described above that the reception management device 7 has can also be stored on a cloud server.

[0049] ●Processing flow and screen examples Next, a series of steps executed in the reception management system 1 will be explained along with examples of screens displayed on each terminal, etc. In the following explanation of the screen examples, the same reference numerals will be used to designate operators that perform similar functions, and their explanations may be omitted. FIG. 8 shows the flow of processing executed in the reception terminal 2. On the waiting screen of the reception terminal 2, it is possible to perform operations such as accepting a new customer, re-accepting a customer who has already been accepted but whose turn has passed, and canceling the reception information (step S101).

[0050] FIG. 9 shows an example of such a standby screen. On the screen G11, there are provided a "Customer waiting for reception" button G111, a "Returning customer" button G112, a "Cancel" button G114, and a "Call staff" button G115.

[0051] The "Customer Now Receptionist" button G111 is an operator for accepting a new customer who has just arrived at the store. This "Customer Now Receptionist" button G111 constitutes a reception means together with the reception unit 704. When a customer presses this "Customer Now Receptionist" button G111, the process proceeds to step S102, where a new customer is accepted.

[0052] The "Returning Customer" button G112 is an operator that allows a customer who has been accepted but temporarily left the store to wait for guidance again. When a customer presses this "Returning Customer" button G112, a list of reception numbers that are displayed as reception numbers whose turn has already passed is displayed, and the customer inputs reception information by selecting the reception number on the reception slip (step S107). In response, the corresponding reception number is placed in a waiting state again for guidance, and the reception information in the information storage unit 701 is updated (step S108). The guidance order at this time may be prioritized over other customers. The list of customers who were absent when called G113 displays a list of the reception numbers of customers who were absent when called. In the example shown, it can be seen that customers with reception numbers "093" and "098" were absent when called. The customer may be able to select a reception number from the list of customers who were absent when called G113 and wait for guidance again.

[0053] The "Cancel" button G114 is an operator for declaring cancellation of reception information and for executing the cancellation operation of the reception information by inputting the target reception information. It should be noted that this "Cancel" button G114 may be displayed only when it is determined that there are no vacant seats by the vacant seat availability determination unit 707. If there are vacant seats, the customer can be immediately guided thereto, so there is no need to display the "Cancel" button G114, and not displaying the "Cancel" button G114 makes the screen easier to see and also reduces the possibility of unnecessary operational errors.

[0054] The "Cancel" button G114 can be provided not only on the reception terminal 2 but also on the information terminal 3 and POS terminal 4. However, by providing it at least on the reception terminal 2, it is more likely to be recognized by customers who always operate the reception terminal 2 when they visit the store, and since the reception terminal 2 is installed near the entrance of the store, it is more rational for customers to perform the cancel operation and then leave the store.

[0055] The "call a store clerk" button G115 is a button for calling a store clerk. When the store clerk call button is pressed, a message is sent to a terminal in the store to notify the store clerk, and a store clerk will respond in response.

[0056] In addition, the screen G11 may also display information on the customer guidance status, such as how many minutes it will take to currently wait if a customer is accepted, and how many groups of customers are already waiting to be guided. This information may be updated as needed in response to cancellations of reception information, etc. Furthermore, a resume button may be provided on the screen G11 as an operator for canceling the cancellation of reception information canceled by the cancel unit 708 and allowing the customer to resume waiting for information again. When the resume button is pressed and the reception number is entered as reception information, the resume unit 710 cancels the cancellation and updates the information, allowing the customer to resume waiting for information again.

[0057] In step S101, when the customer performs an operation to request new reception, the standby screen of the information terminal 3 transitions to a screen for inputting desired conditions, and the customer inputs desired conditions accordingly (step S102).

[0058] 10 and 11 show examples of desired condition input screens, with FIG. 10 showing a screen for inputting the number of guests as a desired condition, and FIG. 11 showing a screen for selecting the type of seat as a desired condition. The screen G12 shown in FIG. 10 is provided with a "number of people" button G121, a "return to beginning" button G122, and the above-mentioned "call a store clerk" button G115. The number of people specification button G121 is an operator for customers to select the number of people using, and customers select the number of people using this number of people specification button G121. In the example shown, the number of people specification button G121 consists of four number of people specification buttons G121-1, G121-2, G121-3, G121-4 that can be selected for each number of people, and customers select one of them. However, regardless of the example shown, five or more buttons may be provided so that numbers of five or more can be selected, or the number may be able to be entered directly.

[0059] The "return to beginning" button G122 is an operator that cancels the input up to that point and requests a return to the standby screen G11.

[0060] The screen G13 shown in Figure 11 has a message saying "Please select the type of seat," as well as a "I would like a table seat" button G131, a "No choice" button G132, the above-mentioned "Back to start" button G122, and a "Call a waiter" button G115. The "I would like a table seat" button G131 is a button for specifying a table seat as the desired seat, and the "I don't care" button G132 is a button for not specifying the type of seat.

[0061] In this example, the screens G12 and G13 are displayed in this order to accept the input of the customer's desired conditions, but the order may be any, or the conditions may be input all at once on the same screen. In addition, conditions other than those shown in the example may be input.

[0062] When the customer inputs their desired conditions, the vacant seat availability determination unit 707 searches for vacant seats that match the desired conditions (step S103). If it is determined that there are no vacant seats and the customer cannot be seated immediately, the generation unit 703 generates a reception number, and the reception unit 704 registers reception information including the reception number in the information storage unit 701 (step S104). Then, in response to a command from the ticket issuing unit 702, the printer 23 issues a reception ticket (step S105). On the other hand, if the vacant seat availability determination unit 707 searches for vacant seats that meet the desired conditions (step S103) and determines that there are vacant seats that can be immediately guided to, a screen for guiding the customer to their seat is displayed on the reception terminal 2, and a guide ticket is issued from the printer 23 in response to a command from the ticket issuing unit 702 (step S106). Specific examples of guide tickets will be described later.

[0063] FIG. 12 shows an example of a screen displayed on the reception terminal 2 when issuing a reception ticket. The screen G14 displays the messages "You will be called in order. Please wait with your issued reception ticket" and "Please take your reception ticket," urging you to take the issued reception ticket.

[0064] FIG. 13 shows an example of a reception ticket issued by the reception terminal 2. As shown in FIG. The reception slip G15 in the illustrated example has a reception number written on it. It also lists the number of people in the group, the type of seat desired, and other desired conditions specified by the customer. It also has a QR code G151 (QR Code: registered trademark) printed on it for authenticating the reception information when guiding the customer to their seat. The QR code G151 encodes at least the reception number as reception information, and can be read by the scanner 22 of the reception terminal 2, the scanner 32 of the information terminal 3, or the scanner 42 of the POS terminal 4. Once the customer receives the reception ticket, they wait for their guide to be called.

[0065] The QR code G151 may include desired conditions in addition to the reception number as reception information. Additionally, the reception slip G15 may display a message indicating that the reception information can be canceled, thereby making the customer aware that the reception information can be canceled. The reception slip G15 may also have a password printed thereon that is used when canceling reception information. In addition, if a customer makes a reservation to use the store using a customer terminal 6, the information written on these reception slips G15 may be notified to the customer terminal 6 so that the customer can check it on the customer terminal 6. The receipt may also have information printed on it that allows the POS terminal 4 to identify the item of transaction at the time of payment. The information for identifying the item of transaction is, for example, the barcode G341 printed on the guide slip G34 shown in FIG. 23, which will be described later. In this case, when the QR code G151 on the receipt slip G15 is read by the guide terminal 3, there is no need to print a separate guide slip for payment; it is sufficient to simply tell the customer the seat number on the touch panel 31 of the guide terminal 3 or by voice. This reduces the consumption of receipts.

[0066] In step S101, if a customer who has received a reception ticket performs an operation to cancel the reception information, that is, if the "Cancel" button G114 is pressed on screen G11 shown in Figure 9, the standby screen of the information terminal 3 transitions to a reception information cancellation screen, and the customer enters the reception information to be canceled (step S109). The reception information can be entered by reading the QR code G151 on the reception ticket with the scanner 22. If a password for the cancellation operation is issued, in addition to reading the QR code G151, the password written on the reception ticket is entered.

[0067] FIG. 14 shows a transition screen in response to pressing the "Cancel" button G114, and is a screen for confirming the customer's intention in response to the customer's cancellation operation. Screen G16 displays a message indicating the customer's waiting status, such as the waiting time and the number of groups of customers waiting before the customer in question. The waiting time is calculated, for example, by multiplying the number of groups of customers ahead of the target customer by the estimated time required for each group. Furthermore, along with a message to confirm your intention, "Are you sure you want to proceed with the store exit procedure?", there are provided a "Exit" button G161 for executing a cancellation operation and a "Cancel" button G162 for canceling the operation.

[0068] When the customer presses the "exit button" G161, the information terminal 3 displays a predetermined message screen or the like and requests the customer to enter the reception information to be canceled. The reception information can be entered, for example, by reading the QR code G151 (see FIG. 13) printed on the reception ticket. When the customer has the scanner 22 read the QR code G151 printed on the reception ticket, the cancellation unit 708 accepts this as a cancellation operation and obtains the reception number that was coded as the reception information.

[0069] Furthermore, when a cancellation operation of the reception information is performed, the benefit granting unit 709 issues a coupon through the issuing unit 702 (step S111) according to the time that has elapsed since the customer's reception of the store or the issuance of the reception ticket (step S110). For example, if the customer has been waiting for guidance after reception of the store for a time longer than a predetermined threshold, a coupon is issued as a benefit. When the coupon is issued, the relevant reception information is considered to have been canceled, and the cancellation of the relevant reception information is registered in the information storage unit 701, and the cancellation is confirmed (step S112). As a result, the customer is removed from the queue for waiting for guidance.

[0070] FIG. 15 shows an example of a coupon issuing screen. A message is displayed on screen G17 informing the user that the cancellation has been accepted and that a coupon has been issued. In addition, information about the store's campaign is displayed as promotion information.

[0071] On the other hand, in step S110, if the time the customer has been waiting for guidance is shorter than the time set as a predetermined threshold, a screen displaying only the store's campaign information is displayed (step S113) along with a message apologizing for making the customer wait for guidance, as shown in the example of screen G18 in Fig. 16. In response to this, the reception information in question is considered to have been canceled, and the cancellation of the reception information in question is registered in the information storage unit 701, and the cancellation is confirmed (step S112).

[0072] Next, referring to FIG. 17, the flow of processing when a customer who has received a reception ticket and is waiting for guidance is called when it is his turn will be explained. The reception management device 7 checks the availability of seats by referring to the guidance status information using the availability determining unit 707 (step S201). When a seat becomes available, the calling unit 706 calls passengers who are waiting for guidance and whose desired conditions are met by the vacant seat in the order of guidance (step S202).

[0073] Here, the status information display 5 informs the passengers who have received the ticket and are waiting for guidance about the status of their waiting. 18 and 19 show examples of screens on the status guidance display 5 that display the guidance waiting status. 18 has a reservation display field G211 that displays the reservation numbers of customers who have made reservations and are waiting for guidance, a call display field G212 that displays the reception numbers of customers who are being called, and an absentee display field G213 that displays the reception numbers of customers who were absent at the time of the call. Note that if a specific reservation number is canceled in the reservation display field G211, it may be erased. In the example of Figure 19, no customer calls have been made, so the call display field G212 is blank. Also, there are no customers who are absent at the time of the call, so the absentee display field G213 is also blank.

[0074] In the example of Fig. 19, a customer is being called because a seat has become available, and on the screen G22, the call display field G212 displays the reception number "101" of the customer being called, along with a message directing the customer to the information terminal 3. Also, in this example, there is a customer who was absent at the time of the call before the customer being called, and the reception number of the customer who was absent at the time of the call is displayed in the absentee display field G213. The reception number displayed in the absentee display field G213 may be erased by a cancellation operation or after a certain period of time has passed since the call. Even if a cancellation operation is performed, the reception number will be displayed again when the waiting for guidance is resumed.

[0075] The status information display 5 may also display the number of groups of customers waiting for guidance, the time required for guidance, and so on. The waiting status displayed on the status display 5 may be checked from the customer terminal 6. In this case, the status may be checked on the store's homepage or on the terminal by executing a dedicated application program. The customer terminal 6 may also be configured to update the waiting time and other information, such as cancellations of reception information, as needed.

[0076] When the customer goes to the information terminal 3 in response to the call, the customer is prompted to enter reception information, and the customer enters the reception information (step S203). The reception information can be entered by reading the QR code G151 (see FIG. 13) printed on the reception ticket. When the customer has the scanner 32 read the QR code G151 printed on the reception ticket, the reception management device 7 acquires the reception number coded as reception information via the information terminal 3. If the acquired reception number matches the reception number of the customer who was called as a result of the reception number verification, the ticket issuing unit 702 issues a ticket (step S204). In response to the issuance of the ticket, the update unit 705 updates the call information (step S205).

[0077] On the other hand, if a customer is called in step S202 but does not respond after a certain period of time or a certain number of calls, and reception information is not entered into the information terminal 3 (step S203), the call information is updated assuming that the customer with the target reception number was absent at the time of the call (step S206), and the next customer is called by the call unit 706 (step S207).

[0078] FIG. 20 shows an example of the standby screen of the guide terminal 3. In FIG. When the standby screen is displayed, the customer is not being called, and the message displayed on the screen G31 is "We will guide you in order. Please wait a moment," and no message to call the customer is displayed.

[0079] When a seat becomes available and a customer who meets the desired conditions is called, the standby screen transitions to screen G32 shown in Fig. 21. Screen G32 has a reception number display field G321 that displays the reception number of the customer who is being called, a "Back to top" button G322, and also displays a message requesting that the QR code G151 (see Fig. 13) printed on the reception ticket be read by scanner 32. In the illustrated example, the reception number "101" is displayed in the reception number display field G321, and it is understood that the customer with the reception number "101" is being called. The "return to beginning" button G322 is an operator that requests a return to the standby screen G31.

[0080] FIG. 22 is an example of a screen displayed on the guide terminal 3 when guiding a customer to a seat after the QR code G151 (see FIG. 13) on the reception ticket is read by the scanner 32 and reception information is entered. On the screen G33, a seat number display field G331 is provided in place of the reception number display field G321, and the seat number to which the target customer will be guided is displayed. In addition, the message "Please take the issued seat ticket and proceed to your seat" is displayed, informing the customer that a seat ticket (guide ticket) has been issued and urging the customer to take the seat ticket (guide ticket) and proceed to their seat.

[0081] Figure 23 shows an example of a guide ticket issued by the guide terminal 3. As mentioned above, a guide ticket may be called a seat ticket or an accounting slip depending on its role at the time, but they are the same regardless of the name. The guide slip G34 in the illustrated example has a barcode display field and a seat number display field, with a barcode G341 and seat number G342 printed in each field. In addition, a message is printed on the guide slip, noting that the guide slip will be needed when paying. The barcode G341 encodes at least the receipt number and / or seat number. At the time of payment, the POS terminal 4 reads the barcode G341 to obtain the receipt number and / or seat number, and then performs payment processing according to the order associated with the receipt number and / or seat number. The seat number G342 indicates the seat number of the seat to which the customer will be guided. Each seat in the restaurant is assigned a seat number, and for example, each seat is given a recognizable seat number, allowing the customer to find the seat with the designated seat number by using this number. Once the passenger receives the ticket, they move to the seat designated by the seat number.

[0082] After receiving food and drink service at their seats, customers complete the payment process at the POS terminal 4 and then leave the restaurant. When processing the payment, the customer's reception number and / or seat number can be identified from the guide slip, and the bill amount can be calculated based on the order information associated with this.

[0083] In the above-described embodiment, the reception terminal 2, the guidance terminal 3, and the status information display 5 function as input / output means that receive processing results and processing execution commands from the functional units of the reception management device 7 and input / output various information and print media. That is, the reception management device 7 manages reception information, executes cancellation operations, and grants benefits associated with cancellation operations based on information received via the reception terminal 2. It also checks whether reception numbers match and updates call information based on information received via the guidance terminal 3. It also displays the status of waiting for information on the status information display 5 based on information received and managed from the reception terminal 2 and the guidance terminal 3. Such processing is realized, for example, by the reception management device 7 communicating with the reception terminal 2, the guidance terminal 3, and the status information display 5 to send and receive information whenever an event occurs. However, regardless of the present embodiment, a system may be realized in which the functions of the reception management device 7 are distributed among the reception terminal 2, the guidance terminal 3, and the status information display 5, with each independently executing processing.

[0084] According to the reception management system 1 of this embodiment, customers can easily cancel their waiting for an appointment themselves. As a result, customers who no longer wish to use the store will cancel their appointment themselves before leaving, which prevents unnecessary calls from slowing down store turnover and relieves store staff of the burden of canceling appointments. Furthermore, the waiting situation becomes more realistic, and customers who are waiting for an appointment will not feel stressed by repeated calls about absent customers.

[0085] Another embodiment The above-described embodiment is a system that assumes that customers place orders at their seats, but depending on the store's operating style, the reception terminal 2 may also function as a ticket vending machine, and the same terminal may be used to both accept store orders and purchase meal tickets. Hereinafter, a device that serves both as the reception terminal 2 and the ticket vending machine will be referred to as a reception / ticket vending machine, and an embodiment in which a reception / ticket vending machine is used as the reception terminal 2 in the above-described embodiment will be described.

[0086] The reception / ticket vending machine has the same functional units as the reception terminal 2 described above, as well as a payment unit that accepts meal ticket purchases from customers and executes payments. The payment unit can be realized, for example, by a change / change unit for handling cash payments, or a payment terminal that supports credit card payments, electronic money payments, code payments, and even point payments. Furthermore, in response to customer operations, it issues meal tickets with seating information or meal tickets with reception slip information, which will be described later.

[0087] The processes and operations executed in a system equipped with such a reception / ticket vending machine will be described below. When customers arrive at a restaurant, they purchase a meal ticket for the desired item (menu) at the reception / ticket vending machine. This allows them to enter the restaurant, and if there are seats available, a meal ticket that also serves as a guide (hereinafter referred to as a "meal ticket with seating information") is issued. This meal ticket with seating information contains, for example, the details of the meal ticket purchased by the customer, information verifying the purchase, and seat information such as the seat number, and this information is appropriately coded into a two-dimensional barcode or the like.

[0088] On the other hand, if there are no available seats, a meal ticket that also serves as a reception ticket (hereinafter referred to as a "meal ticket with reception ticket information") is issued. This meal ticket with reception ticket information contains, for example, the details of the meal ticket purchased by the customer and information verifying the purchase, as well as identification information such as a reception number as reception information, and this information is appropriately coded into a two-dimensional barcode or the like. When it is the customer's turn to wait for guidance, the customer has the reception information on the meal ticket with reception ticket information read by the guidance terminal 3, and a meal ticket with seat information is issued. Also, if the customer wishes to cancel their reception without waiting for their turn to wait for guidance, the customer can perform a cancellation operation on the reception / ticket vending machine, which reads the reception information on the meal ticket with reception ticket information.

[0089] As mentioned above, meal tickets with reception ticket information include identification information as reception information, while meal tickets with seat information do not include such identification information. Therefore, cancellation operations can only be accepted when there are vacant seats and customers can be guided to their seats, and cancellation operations will not be accepted when tickets are issued when there are vacant seats. In addition, the customer's purchase details can be obtained by the reception management device 7 via the reception / ticket vending machine, so when a meal ticket with seating information is issued, cooking instructions are also sent to the kitchen along with the seating information.

[0090] If a customer wishes to cancel their order without waiting for their turn to be served, they can do so at the reception / ticket vending machine. When the reception / ticket vending machine reads the reception information from the ticket vending machine with the reception slip information, the procedure to cancel the reception information begins, and once the cancellation operation is complete, the reception information becomes unusable information. After this, the customer who has cancelled is excluded from the list of people to be called on the status information display 5, and even if the reception information is read at the information terminal 3, it will be considered canceled and seating guidance or cooking instructions will not be carried out. In addition, once the cancellation operation is completed, the meal ticket refund process is also executed. If cash is used, it is dispensed from the reception / ticket vending machine. In the case of non-cash payments such as credit cards or electronic money, assistance from a store clerk is required, so a store clerk may be called automatically. In this case, when the reception / ticket vending machine accepts the cancellation operation, it identifies the payment type used by the customer when issuing the ticket and, depending on the payment type, determines whether or not a store clerk needs to be called, and if necessary, calls a store clerk.

[0091] The configuration of the reception management system detailed above is one example, and the functional units of each terminal or device may be any terminal or device as long as the object of the present invention can be achieved. In other words, the functional units of each terminal or device, and the display modes of the screens, reception slips, and guide slips on each terminal, can be applied to other terminals or devices as long as there is no contradiction.

[0092] ● Overview of implementation The present invention relates to a reception management system.

[0093] Conventionally, a system has been widely used in restaurants that uses a terminal device to issue tickets to customers who are seated and to guide them to available seats. This system allows customers to be guided to their seats without the need for staff.

[0094] In this regard, Japanese Patent Publication No. 6101841 discloses a queue management system in which, if a telephone number is set when a reservation is made in-store, a voice call is made without the need for a store clerk.

[0095] However, currently available systems call customers who have completed check-in and are waiting for seating assistance inside the store, so they uniformly call customers who have temporarily left the store or who have left without any intention of using the store. Even if a customer does not respond to the call, the call continues until certain conditions are met, such as a certain number of calls or within a certain time period, which can be irritating to other waiting customers. Furthermore, even if a store clerk is able to recognize that a customer has left the store, the clerk must manually update the system, significantly reducing the efficiency of an automated reception system that allows seating assistance from the reception desk without the need for a staff member. Therefore, there is a demand for a system that allows customers to easily cancel their waiting time themselves.

[0096] Therefore, one of the objects of the present invention is to provide a system that allows customers to easily cancel waiting for guidance themselves.

[0097] In order to achieve the above-mentioned object, the reception management system of the present invention comprises a reception means for accepting use of a store, a generation means for generating reception information indicating that the reception means has accepted the use, a cancellation means for canceling the reception information, and a display means installed in the store for displaying the reception means and the cancellation means.

[0098] The system may further include a seat availability determination means for determining whether there are any seats available for guidance, and the cancellation means may enable a function for accepting a cancellation operation for the reception information when the seat availability determination means determines that there are no seats available for guidance.

[0099] The system may further comprise a bonus granting means for granting a bonus to the customer who made the cancellation in accordance with the conditions under which the cancellation was accepted by the cancellation means.

[0100] The system may further include a reading means for reading the reception information, and the cancellation means may cancel the reception information when it recognizes that the reception information before guiding the passenger to a seat has been read by the reading means.

[0101] A computer program according to another aspect of the present invention causes a computer to execute a reception process for accepting use of a store, a generation process for generating reception information indicating that the reception process has been carried out, a cancellation process for canceling the reception information, and a display process for displaying on a display means installed in the store the reception means that executes the reception process and the cancellation means that executes the cancellation process.

[0102] In addition, the computer program that causes the reception management system to execute specified processing can be provided by downloading via a network such as the Internet, or by recording it on various computer-readable recording media such as a CD-ROM.

[0103] According to the reception management system according to the present embodiment, customers can easily cancel waiting for guidance themselves. [Explanation of symbols]

[0104] 1: Reception management system 11: Information storage section 2: Reception terminal 21: Touch panel (display means) 22: Scanner (reading means) 23: Printer 3: Information terminal 31: Touch panel (display means) 32: Scanner (reading means) 33: Printer 4: POS terminal 41: Display (display means) 42: Scanner (reading means) 43: Printer 5: Situation information display 51: Display 6: Customer terminal 7: Reception management device 701: Information storage section 702: Ticketing Department 703: Generation unit (generation means) 704: Reception section (reception means) 705:Update section 706: Calling section 707: Vacant seat availability determination unit (vacant seat availability determination means) 708: Cancellation unit (cancellation means) 709: Benefit granting unit (benefit granting means) 710:Resuming Department

Claims

1. A reception means for accepting use of the store; a generating means for generating reception information indicating that the reception means has received the reception; a cancellation means for canceling the reception information; a display means that is installed in the store and displays the reception means and the cancellation means, Reception management system.

2. further comprising a vacant seat availability determination means for determining whether or not there is a seat available for guidance; the cancellation means enables a function of accepting a cancellation operation of the reception information when the vacant seat availability determination means determines that there are no seats available for guidance. The reception management system according to claim 1 .

3. The system further includes a bonus granting means for granting a bonus to the customer who made the cancellation in accordance with the conditions under which the cancellation was accepted by the cancellation means. The reception management system according to claim 1 or 2.

4. Further comprising a reading means for reading the reception information, the cancellation means cancels the reception information when it recognizes that the reception information before seat guidance has been read by the reading means; The reception management system according to claim 2 .

5. For computers, A reception process for accepting use of the store; a generation process for generating reception information indicating that the reception process has been completed; A cancellation process for canceling the reception information; causing a display means installed in the store to execute a display process of displaying the reception means that executes the reception process and the cancellation means that executes the cancellation process; Computer program.

Images