Image forming apparatus capable of conducting appropriate defect diagnosis on print job

Abstract

To provide an image forming apparatus configured to allow a user to easily select a job in a configuration for selecting and diagnosing the job.SOLUTION: An information processing apparatus executing a job comprises: first receiving means that receives selection of diagnostic contents; display means that displays job information that is information on the job executed by the information processing apparatus; second receiving means that receives one or more pieces of job information from the displayed job information; and diagnosis means that conducts diagnosis on the information processing apparatus by using the diagnostic contents received by the first receiving means and the job information received by the second receiving means. The display means displays the job information on the basis of the diagnostic contents received by the first receiving means.SELECTED DRAWING: Figure 7

Description

[Technical Field]

[0001] The present invention relates to a method for more accurately diagnosing problems in print jobs of an image forming apparatus. [Background technology]

[0002] When executing a job using an information processing device such as a multifunction peripheral (MFP), an error may occur. For example, in the case of an MFP, an error may occur when printing, or even if the print job is executed normally, the output may not be as expected. In this way, printing problems may occur. When this happens, the user will try to deal with the problem by checking the product manual or troubleshooting. Furthermore, if they are unable to find a solution themselves, they may contact a call center or call a service technician to resolve the problem.

[0003] While making inquiries to a call center or calling a service technician, the information processing device such as a multifunction peripheral cannot operate normally. Therefore, users are required to resolve the issue themselves in order to reduce the period during which the device does not operate normally.

[0004] Therefore, as in Patent Document 1 (JP 2012-163805 A), a technique is disclosed that presents possible measures based on the state of the device so that the device operates normally. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Patent Publication No. 2012-163805 Summary of the Invention [Problem to be solved by the invention]

[0006] As described above, in order to shorten the period during which the information processing device does not operate normally, it is proposed that the information processing device be provided with a diagnostic function.

[0007] The diagnostic function of the information processing apparatus is proposed to allow the user to select the diagnostic content and further select the job in which the trouble occurred, and to perform a diagnosis on the selected diagnostic content and job.

[0008] When using the above-mentioned diagnostic function, the user tries to select a job, but it may take a long time to find the job that the user wants to diagnose, or the user may not be able to find the job.

[0009] SUMMARY OF THE INVENTION An object of the information processing apparatus according to the present invention is to make it easier for a user to select a job in a configuration in which a job is selected and diagnosed. [Means for solving the problem]

[0010] In consideration of the above problems, the information processing device of the present invention is characterized by comprising a first reception means for receiving a selection of diagnostic content, a display means for displaying job information which is information about the job executed by the information processing device, a second reception means for receiving one or more pieces of job information from the displayed job information, a diagnostic means for diagnosing the information processing device using the diagnostic content received by the first reception means and the job information received by the second reception means, and the display means displays the job information based on the diagnostic content received by the first reception means. [Effects of the Invention]

[0011] According to the present invention, it becomes easier for a user to find a job that he or she wishes to diagnose. [Brief explanation of the drawings]

[0012] [Figure 1] FIG. 2 is a block diagram showing an example of a hardware configuration of the image forming apparatus according to the embodiment. [Figure 2] FIG. 2 illustrates an example of a software configuration of an image forming apparatus. [Figure 3] 10 is a flowchart of a process for leaving job information in a job history during printing. [Figure 4] FIG. 10 is a diagram illustrating an example of a job history. [Figure 5] FIG. 10 is a diagram showing an example of a screen displaying a job history. [Figure 6] FIG. 10 is a diagram showing an example of a top menu screen for diagnosing a problem with a job. [Figure 7] 10 is a flowchart of a process for displaying candidate jobs for a printing problem. [Figure 8] FIG. 10 is a diagram illustrating an example of a screen displaying candidate jobs for a printing problem. [Figure 9] 10 is an example of a flowchart of a process for extracting candidate jobs for printing problems. [Figure 10] 10 is an example of a flowchart of a process for extracting candidate jobs for printing problems. [Figure 11] FIG. 10 is a diagram showing an example of a screen displaying candidate jobs for a printing problem. [Figure 12] 10 is an example of a flowchart of a process for extracting candidate jobs for printing problems. [Figure 13] 10 is an example of a flowchart of a diagnostic process for a candidate job for a printing problem. [Figure 14] FIG. 10 is a diagram showing an example of a list of solutions to printing problems. [Figure 15] FIG. 10 is a diagram showing an example of a screen displaying a list of possible solutions to printing problems. [Figure 16] FIG. 10 is a diagram showing an example of a screen displaying detailed information on how to deal with a printing problem. DETAILED DESCRIPTION OF THE INVENTION

[0013] First Embodiment The present embodiment will be described below with reference to the drawings.

[0014] FIG. 1 is a diagram showing an example of the configuration of a printing system. In the printing system of this embodiment, a host computer 101 and an image forming apparatus 100 are connected via a LAN 102. The image forming apparatus 100 can communicate with other communication devices via the LAN 102. A user generates print data in the host computer 101 and sends the data from the host computer 101 to the image forming apparatus 100 via the LAN 102. The image forming apparatus 100 in this embodiment may be either an MFP (Multi Function Printer) or an SFP (Single Function Printer). A printer with multiple functions such as faxing, copying, printing, and scanning is called an MFP, and a printer with only a printing function is called an SFP.

[0015] <Hardware configuration of image forming devices> An example of the hardware configuration of an image forming apparatus 100 according to the first embodiment will be described with reference to FIG. 1. The CPU 110 is the central control unit of the image forming apparatus 100, which controls all devices connected to a system bus 117. The RAM 111 is a storage device accessible by the CPU 110 and, in this embodiment, is used as a work memory for the CPU 110. The ROM 112 stores programs, which the CPU 110 loads into the RAM 111 and executes to operate the software modules shown in FIG. 2 (described later). The storage unit 113 is, for example, a hard disk drive, and stores system software for various processes and acquired print data. The operation unit I / F 114 is an interface unit for the operation unit 115, which has a display unit for displaying various menus and information related to print data instructed to be printed, and outputs operation screen data to the operation unit 115. The operation unit I / F 114 also transmits information input by a user via the operation unit 115 to the CPU 110. The network I / F 116 is an interface for exchanging information with an external device (e.g., the host computer 101) via the LAN 102. In this embodiment, it is assumed that PDL (Page Description Language) data is received as print data from the external device. The printer 118 is a print engine that prints on a recording medium (such as paper) in accordance with the PDL data interpreted by the CPU 110.

[0016] FIG. 2 is a diagram illustrating an example of the software configuration of the image forming apparatus 100. The image forming apparatus 100 includes the software modules illustrated in FIG. 2. As described above, these software modules operate when the CPU 110 executes a program loaded from the ROM 112 onto the RAM 111. The data acquisition unit 201 receives PDL data. The data processing unit 202 interprets the received PDL data and generates raster-format image data. The data processing unit 202 also stores information about the PDL data and the print results in the job history. The trouble diagnosis unit 203 narrows down potential solutions to the trouble based on the diagnosis content and job information. The display control unit 204 displays the potential solutions on the operation unit 115. The display control unit 204 also displays the solution on the operation unit 115 based on the selected solution candidate. The job control unit 205 passes the PDL data received by the data acquisition unit 201 to the data processing unit 202 and transfers the raster-format image data generated by the data processing unit 202 to the printer 118 for printing.

[0017] FIG. 3 is a flowchart showing the process flow performed by the CPU 110, from acquiring PDL data to executing print processing and saving the job history. In the CPU 110, the data acquisition unit 201 receives PDL data via the network I / F 104 in S301. Alternatively, the PDL data may be acquired from PDL data stored in the storage unit 113 of the image forming apparatus 100. In S302, the data acquisition unit 201 acquires print information. The print information is information related to the acquired PDL data. The print information includes information required for printing the PDL data and information to be recorded in the job history. For example, the print information refers to information about the OS, driver, and application used to create the PDL data, as well as driver setting information such as paper size, paper type, and page layout. The print information also refers to device setting information such as halftones and thickness adjustments stored in the storage unit 113 of the image forming apparatus 100.

[0018] The process of acquiring print information will be described below. The PDL data is analyzed to acquire print settings attached to the PDL data. Alternatively, print settings stored in the storage unit 113 of the image forming apparatus 100 are acquired.

[0019] The OS and application information used to create the PDL data can be obtained from the PDL data itself, or via the network I / F 104, separately from the PDL data.

[0020] In the CPU 110, the data processing unit 202 executes print processing in S303.

[0021] In the printing process, first, the acquired PDL data is analyzed and intermediate data is generated for the number of pages. Next, RIP (Raster Image Processor) processing is performed based on the generated intermediate data, and image formation processing is performed to convert it into a raster format image. Thereafter, the CPU 110 performs image processing on the raster format image, and the printer 118 prints the processed rasterized image on a recording medium. In the CPU 110, in S304, the data processing unit 202 performs job history storage processing. In the job history storage processing, information related to the PDL data for which printing processing was performed is saved as a job history in the storage unit 113. The data processing unit 202 creates a job history DB (database) in the storage unit 113 and saves the created job history in the job history DB together with past job histories. Note that jobs for which an execution instruction was issued but were not completed due to the occurrence of an error are also saved in the job history DB.

[0022] An example of a job history DB and job history is shown in Fig. 4. In Fig. 4, 400 indicates the job history DB, 401 indicates a job setting log, and 402 indicates an example of a job execution log. The job setting log 401 stores information such as PDL data, and the job execution log 402 stores print results, etc. Specific items in the job setting log 401 are shown below.

[0023] The job ID is a unique value that identifies a job. For the same job, the job ID is the same as the job ID in the job execution log 402.

[0024] The job name indicates the name of the printed file.

[0025] The user name indicates the name of the user who executed the printing.

[0026] The OS indicates the name of the OS (Operating System) of the terminal on which the user executed printing.

[0027] The PDL type indicates the type of PDL data.

[0028] The driver name indicates the name of the driver used for printing. If no driver is used for direct printing, "--" is displayed.

[0029] The driver model name indicates the model name applied to the PDL driver used for printing.

[0030] The application name indicates the name of the application that executed the printing.

[0031] The paper size indicates the paper size such as A4, B4, postcard, etc.

[0032] The paper type indicates the paper type such as plain paper, thick paper, envelope, etc.

[0033] The number of copies indicates how many copies of the same content are to be printed.

[0034] The number of pages indicates the number of pages of the PDL data.

[0035] The double-sided printing indicates whether double-sided printing is performed or not.

[0036] The color mode indicates color, black and white, and automatic color settings.

[0037] Staple indicates a staple setting such as staple (staple) or stapleless binding.

[0038] Specific items in the job execution log 402 are shown below.

[0039] The job ID is a unique value that identifies the job.

[0040] The job start time is the time when the printing process started.

[0041] The job end time is the time when the printing process is completed.

[0042] The reception waiting time is the total time during which reception of PDL data is interrupted.

[0043] The PDL processing start time is the time when the analysis / RIP processing of the PDL data starts.

[0044] The PDL processing end time is the time when the analysis / RIP processing of the PDL data is completed.

[0045] The maximum page processing time is the page time that takes the longest among the times for analyzing / RIP processing the PDL data of each page.

[0046] The page number of the maximum page processing time is the page number that took the longest time to analyze / RIP the PDL data of each page.

[0047] The print result is a value that indicates the result of the printing process, and is OK if the process ended normally, and NG if the process ended abnormally.

[0048] The completion code is an identification number used to check the error message if the print result is NG. If the print result is OK, it will be "-".

[0049] The execution job type indicates the type of job, such as fax, copy, print, or scan.

[0050] The output paper size indicates the size of the printed paper, such as A4, B4, or postcard.

[0051] The output paper type indicates the type of paper printed, such as plain paper, thick paper, or envelope.

[0052] The number of output copies indicates how many copies of the same content have been printed.

[0053] The number of output sides indicates the number of sides printed on the printing paper.

[0054] The print side indicates whether double-sided printing is performed on the output paper.

[0055] The print color indicates the color printed on the output paper.

[0056] Staple indicates the type of stapling applied to output paper, such as staples (staples) or stapleless binding.

[0057] The items stored in the job history DB introduced here are merely examples and are not limited to these. The job history DB 400 stores the job history of each job and is used for displaying the job history and diagnosing printing problems.

[0058] 5 is a diagram showing an example of a job history displayed on the operation unit 115. The job history display section 500 displays jobs in the job execution log 402 in order of start time closest to the current time. The job history display section 500 displays job information for each job.

[0059] The image forming apparatus 100 of this embodiment is an apparatus capable of user authentication. Login is performed by touch authentication with an IC card or an authentication method that combines a username and password. The image forming apparatus 100 is capable of recognizing logged-in users by the above-mentioned methods. The job information displayed in the job history display unit 500 shown in FIG. 5 may be configured to vary depending on the logged-in user. By displaying job information for jobs executed (or instructed to be executed) by the logged-in user, the user can view job information related to that user.

[0060] 6 is a diagram showing an example of a top menu for diagnosing a job in which a problem has occurred. A trouble menu 600 displays the contents of the diagnosis and is a screen for accepting the selection of the diagnosis contents (first accepting means).

[0061] Here, as an example, the display of candidate jobs when the menu item "Printing takes a long time" 601 of the "Print" function is pressed will be described with reference to Fig. 6 to Fig. 9. Fig. 7 is a flowchart showing the flow of candidate job display processing performed by the CPU 110.

[0062] In the CPU 110, in step S701, the trouble diagnosis unit 203 displays the trouble menu 600 shown in FIG.

[0063] In S702, the trouble diagnosis unit 203 receives a press of "Printing takes a long time" 601 (first receiving means), and in S703, the trouble diagnosis unit 203 first acquires information from the job history DB. Then, it checks whether there are any jobs for which extraction processing has not been performed. If there are any jobs for which extraction processing has not been performed (YES in S703), the process proceeds to S704. If there are no jobs for which extraction processing has not been performed (NO in S703), the process proceeds to S707. Note that there is no job history immediately after all job history has been deleted or if the device is in a brand new state. Therefore, in such cases, the process proceeds to S707.

[0064] In S704, processing for each symptom is performed, and the process proceeds to S705. If the symptom is "printing takes a long time" 601, the extraction process shown in FIG. 7 is performed. In S705, the trouble diagnosis unit 203 determines whether a job ID was stored in the return value from the processing for each symptom in S704. If it was stored (YES in S704), the process proceeds to S706. If it was not stored (NO in S704), the process proceeds to S703. In S706, the trouble diagnosis unit 203 adds the job as a candidate job. In S707, the trouble diagnosis unit 203 checks whether there is a candidate job that meets the conditions. If there is a candidate job (YES in S707), the process proceeds to S708, and the candidate job is displayed in the candidate job list (800) shown in FIG. 8 on the operation unit 115 (display means). If there is no candidate job (NO in S707), there are no candidate jobs to display, so the process ends without displaying anything.

[0065] The candidate job list shown in Fig. 8 displays job information of jobs extracted as candidate jobs in the extraction process (display means). In Fig. 8, the job information includes the job name, the name of the user who executed the job, and the date and time. The job information displayed by the display means may be configured to display only job information related to the logged-in user among the candidate jobs. When the diagnosis content is accepted by the accepting means in S702, the job information screen in Fig. 8 transitions from a screen showing the diagnosis content to a screen displaying the candidate job list.

[0066] 9 is a flowchart showing the flow of candidate job extraction processing performed by the CPU 110 in the case of the symptom "printing takes a long time" 601. In the CPU 110, in S901, the trouble diagnosis unit 203 acquires one unacquired job execution log 402 from the job history DB 400, and proceeds to S902. In S902, the trouble diagnosis unit 203 calculates the time from the PDL processing start time to the PDL processing end time, and if it is equal to or greater than a predetermined time (e.g., 5 minutes or more) (YES in S902), proceeds to S904. If it is less than the predetermined time (NO in S902), proceeds to S903. In S903, if the reception waiting time is equal to or greater than a predetermined time (e.g., 10 minutes or more) (YES in S903), proceeds to S904. If it is less than the predetermined time (NO in S903), the trouble diagnosis unit 203 terminates the processing and returns to the flow of FIG. 7. In S904, the trouble diagnosis unit 203 assigns the job ID that matches the extraction condition to a return value, terminates the process, and returns to the flow of FIG.

[0067] When the first reception means receives "printing takes a long time," the history is displayed by extraction as described above. In the candidate job list 800 shown in Fig. 8 by the display means, the number of job information items displayed by the extraction process is reduced compared to the job history 500 shown in Fig. 5. The narrowed-down job information is job information related to the selected diagnosis content, "printing takes a long time" 601, so the user can easily find the job they want to diagnose.

[0068] 10 is a flowchart showing the flow of candidate job extraction processing performed by the CPU 110 in the case of the symptom "stapling / stapleless binding not performed" 602. In the CPU 110, in S1001, the trouble diagnosis unit 203 acquires one unacquired job execution log 402 from the job history DB 400, and proceeds to S1002. In S1002, the trouble diagnosis unit 203 acquires one job setting log 401 that pairs with the job execution log 402 acquired in S1001 from the job history DB 400, and proceeds to S1003. In S1003, if the staple setting in the job setting log 401 is set to staple (staple) or stapleless binding, etc., and stapling is instructed (YES in S1003), the trouble diagnosis unit 203 proceeds to S1004. If stapling is not instructed (NO in S1003), the process ends and returns to the flow in FIG. 7. In S1004, if the exit code of the job execution log 402 is a value indicating an abnormality (YES in S1004), the trouble diagnosis unit 203 proceeds to S1005. If the value is a normal value (NO in S1004), the trouble diagnosis unit 203 ends the processing and returns to the flow in Fig. 7. In S1005, the trouble diagnosis unit 203 assigns the job ID that matches the extraction condition to the return value, ends the processing, and returns to the flow in Fig. 7.

[0069] FIG. 11 is an example of a candidate job list 1100 that the display means displays within the operation unit 115 when the symptom is "staple / stapleless binding not performed" 602. When the first reception means receives "staple / stapleless binding not performed" as the diagnosis content, it is assumed that the user has set stapling, and so the history is displayed using the extraction described above. The candidate job list 1100 of FIG. 11 displayed by the display means has a reduced amount of job information displayed by the extraction process compared to the job history 500 of FIG. 5. The narrowed-down job information is job information related to the selected diagnosis content, "staple / stapleless binding not performed" 602, making it easier for the user to find the job they want to diagnose.

[0070] 12 is a flowchart showing the flow of candidate job extraction processing performed by the CPU 110 in the case of the symptom "not printing in color" 603 or the symptom "not printing in black and white" 604. In the CPU 110, in S1201, the trouble diagnosis unit 203 acquires one unacquired job setting log 401 from the job history DB 400, and proceeds to S1202. In S1202, if the driver name or driver model name in the job setting log 401 has been set (YES in S1202), the trouble diagnosis unit 203 proceeds to S1203. If they have not been set (NO in S1202), the process ends and returns to the flow in FIG. 7. In S1203, the trouble diagnosis unit 203 assigns the job ID that matches the extraction condition to a return value, terminates the process, and returns to the flow in FIG. 7.

[0071] When the symptom of "not printing in color" or "not printing in black and white" occurs, it is often due to a different printer driver or the wrong model selected in the driver, so the history is displayed using the extraction method described above. Although not shown, the job information displayed on the operation unit 115 has been reduced compared to the job history 500 in Fig. 5. This makes it easier for the user to find the job they are looking for.

[0072] It is also possible to display the history by extracting jobs for which the paired items in the job setting log 401 and the job execution log 402 do not match. For example, in the case of the symptom "staple / no staples, no binding" 602, stapling is instructed in the staple setting in the job setting log 401, but stapling is not executed in the staple processing in the job execution log 402.

[0073] In addition, in the case of the symptom "printing takes a long time" 601, the history of jobs may be displayed in order of the time required for reception or PDL processing.

[0074] Furthermore, although only extracted candidate jobs are displayed in candidate job list 800, jobs that are not candidates may be displayed in gray so that only extracted candidate jobs can be selected.

[0075] Next, the display of a solution when a trouble diagnosis is performed will be described using FIGS. 13 to 16, taking as an example the case where the diagnosis content of "printing takes a long time" 602 and the job information 801 are selected.

[0076] 13 is a flowchart (diagnosis means) showing the flow in which the CPU 110 narrows down the candidate solutions to be displayed in the diagnosis results based on the selected diagnosis content and job information in the trouble diagnosis unit 203. In the CPU 110, after "Printing takes a long time" 602 is selected, the trouble diagnosis unit 203 accepts the pressing of the diagnosis button in job information 801 in S1301 (second acceptance means). First, in S1302, the trouble diagnosis unit 203 acquires the diagnosis content. Here, "Printing takes a long time" is acquired as the diagnosis content. Next, in S1303, the trouble diagnosis unit 203 acquires the job log corresponding to the selected job information. Here, the job setting log 401 and job execution log 402 corresponding to the job information 801 are acquired. In S1304, the trouble diagnosis unit 203 acquires the solution list 1400 of FIG. 14. In S1305, the trouble diagnosis unit 203 acquires one candidate solution from the solution list 1400, and in S1306, acquires extraction conditions for determining whether to extract it as a candidate solution. In S1307, the trouble diagnosis unit 203 checks whether the values ​​in the acquired job setting log 401 and job execution log 402 match the extraction conditions. If all match (YES in S1307), the trouble diagnosis unit 203 proceeds to S1308, adds the corresponding candidate solution to the display list, and proceeds to S1309. If there are any mismatched conditions (NO in S1307), the trouble diagnosis unit 203 proceeds to S1309. In S1309, the trouble diagnosis unit 203 checks whether there are any other candidate solutions that have not been compared. If there are any candidate solutions that have not been compared (YES in S1309), the process returns to S1305 to acquire a new candidate solution, and the processes from S1306 to S1308 are repeated. If there are no candidate solutions that have not been compared (NO in S1309), the process proceeds to S1310.

[0077] If "Printing takes a long time" is selected as the diagnostic content, problem item 1403 in solution list 1400 corresponds to a possible solution. The values ​​of job setting log 401 and job execution log 402 are compared with the extraction conditions 1401 to 1403, respectively. The extraction condition for "There is a problem with the network environment" 1401 is exit code = #857. In job execution log 402, the exit code is "-", which does not match the condition, so the possible solution is not added to the display list. The condition for "There is a problem with the printer driver settings" 1402 is driver name = driver(1) and OS = OS(1). In job setting log 401, driver = driver(1) and OS = OS(1), which matches the condition, so the possible solution is added to the display list. The condition for "There is a problem with the document data" 1403 is driver ≠ driver(1). In job setting log 401, driver = driver(1), which does not match the condition, so the possible solution is not added to the display list. Finally, 1402 possible solutions are added to the display list.

[0078] In S1310, the trouble diagnosis unit 203 checks whether there are any candidate solutions in the display list. If there are candidate solutions (YES in S1310), the process proceeds to S1311. The trouble diagnosis unit 203 displays the diagnosis result shown in Fig. 15 on the operation unit 115 (second display means). The diagnosis result displays a candidate solution list 1500 in which candidate solutions are listed.

[0079] When detecting the pressing of the menu button for "There is a problem with the printer driver settings" 1501 from the solution candidates in Fig. 15, the trouble diagnosis unit 203 in S1312 displays detailed information about the selected solution in the solution details display area 1600 in Fig. 16. Specifically, the display character string and diagnosis ID for "There is a problem with the printer driver settings" 1402 in Fig. 10, and a two-dimensional code indicating the URL of the online manual for the image forming apparatus 100 are displayed.

[0080] Here, an example has been shown in which potential solutions are extracted when the "printing takes a long time" problem and job information 601 are selected, but the method of extracting potential solutions is similar when a combination of another problem and another job is selected. For example, when "staple / stapleless binding not performed" and job information 601 are selected, potential solutions are extracted by comparing them with the conditions of potential solutions 1304 and 1305 corresponding to "staple / stapleless binding not performed" in solution list 1400. A comparison is made with the information in job setting log 401 and job execution log 402 corresponding to job information 801, and ultimately potential solutions such as 1304 are added to the display list and displayed. In this way, when the "staple / stapleless binding not performed" problem is selected, only potential solutions related to "staple / stapleless binding not performed" and the selected job are displayed.

[0081] <Other embodiments> It may be a control program that can be stored in a computer-readable storage medium. It may also be realized by supplying a program that realizes one or more functions of the above-described embodiments to a system or device via a network or a storage medium, and having one or more processors in the computer of the system or device read and execute the program. It may also be realized by a circuit (e.g., ASIC) that realizes one or more functions. [Explanation of symbols]

[0082] 100 Image forming device 110 CPU 115 Operation section 600 Trouble Menu 800 candidate job listings

Claims

1. An information processing apparatus for executing a job, a first receiving means for receiving a selection of diagnostic content; a display unit that displays job information that is information about the job executed by the information processing device; a second receiving means for receiving one or more pieces of job information from the displayed job information; a diagnostic unit that diagnoses the information processing device using the diagnostic content received by the first reception unit and the job information received by the second reception unit; the display means displays the job information based on the diagnosis content accepted by the first accepting means.

1. An information processing device comprising:

2. an operation unit that can operate settings of the information processing device, the display means displays the job information on the operation unit.

2. The information processing apparatus according to claim 1, wherein:

3. a second display means for displaying a diagnosis result by the diagnosis means; 2. The information processing apparatus according to claim 1, further comprising:

4. The information processing device can communicate with an external device, a printing device for printing; a reading device for reading an image; 2. The information processing apparatus according to claim 1, further comprising:

5. When the job information accepted by the second accepting unit is the job information of the job to be executed by the printing device, the diagnosing unit performs a diagnosis using information about the printing device.

5. The information processing apparatus according to claim 4,

6. a history display means for displaying the job information, which is a history of the jobs executed by the information processing device; 2. The information processing apparatus according to claim 1, further comprising:

7. the job information displayed by the display means is less than the job information displayed by the history display means; 7. The information processing apparatus according to claim 6,

8. The information processing device is capable of user authentication, When the user is authenticated, the job information displayed by the history display means and the display means is related to the job of the authenticated user among the jobs executed by the information processing device, 8. The information processing apparatus according to claim 7,

9. the display means displays the job information when the selection of the diagnostic content is accepted by the first accepting means.

2. The information processing apparatus according to claim 1, wherein:

10. A method for controlling an information processing apparatus that executes a job, comprising: a first receiving step of receiving a selection of diagnostic content; a display step of displaying job information that is information about the job executed by the information processing device; a second receiving step of receiving one or more pieces of job information from the displayed job information; a diagnosis step of diagnosing the information processing device using the diagnosis content received in the first reception step and the job information received in the second reception step; the display step displays the job information based on the diagnosis content received in the first receiving step.

2. A method for controlling an information processing apparatus comprising:

11. A control program that can be stored in a computer-readable storage medium, the control program being executed by a computer to cause an information processing apparatus to execute a job, a first receiving means for receiving a selection of diagnostic content; a display unit that displays job information that is information about the job executed by the information processing device; a second receiving means for receiving one or more pieces of job information from the displayed job information; a diagnostic unit that diagnoses the information processing device using the diagnostic content received by the first reception unit and the job information received by the second reception unit; the display means displays the job information based on the diagnosis content accepted by the first accepting means. A control program comprising:

Images