Information processing apparatus for traveler, system for processing information for traveler, method for processing information for traveler, and program for processing information for traveler

Abstract

To provide an information processing apparatus for travelers for facilitating the management of travelers and the response to crisis management in an educational institution, a company or the like as a dispatching company while enabling the security and safety of international travelers.SOLUTION: An information processing apparatus for a traveler receives query information about a query from the traveler, and receives registration of response content information about a response content. The information processing apparatus for a traveler transmits the response content information whose registration has been accepted to a contractor in association with traveler information of the traveler who has made the query. Further, the information processing apparatus for a traveler selects a traveler for whom safety confirmation is to be performed, and transmits a notification of safety confirmation to the selected traveler. The information processing apparatus for a traveler acquires a reply to the safety confirmation from the traveler. The information processing apparatus for a traveler transmits information on the transmitted notification of the safety confirmation and information on the acquired reply to the contractor in association with the traveler information.SELECTED DRAWING: Figure 10

Description

[Technical Field]

[0001] The present invention relates to an information processing device for travelers, an information processing system for travelers, an information processing method for travelers, and an information processing program for travelers. [Background technology]

[0002] There have been cases in the past where travelers traveling abroad have been caught up in disasters, incidents, accidents, etc. at their destinations. In such cases, it is extremely important to quickly provide information to travelers and confirm their safety. In consideration of such problems, techniques have been proposed for quickly providing information to travelers and confirming their safety (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2016-152036 Summary of the Invention [Problem to be solved by the invention]

[0004] Furthermore, in recent years, there has been an increase in the number of travelers sent overseas by educational institutions such as universities and companies for purposes such as studying abroad, business trips, training, etc. Ensuring the safety and security of travelers overseas is naturally important for the travelers themselves, and is also extremely important for the educational institutions and companies that are responsible for sending travelers overseas, in terms of managing travelers and crisis management as an organization.

[0005] The present invention has been made in consideration of the above circumstances, and aims to provide an information processing device for travelers, an information processing system for travelers, an information processing method for travelers, and an information processing program for travelers that will ensure the safety and security of travelers overseas while facilitating the management of travelers and crisis management responses at the educational institutions, companies, etc. that are sending them abroad. [Means for solving the problem]

[0006] The above object can be achieved by the following means.

[0007] The information processing device for travelers has a contractor registration unit, a traveler registration unit, a reception unit, a response registration unit, a reporting unit, a selection unit, a safety confirmation unit, a response acquisition unit, and a transmission unit. The contractor registration unit accepts registration of contractor information related to contractors who manage travelers traveling overseas for specified purposes, including business trips, training, or study abroad. The traveler registration unit accepts registration of traveler information related to travelers. The reception unit accepts inquiry information related to inquiries from travelers. The response registration unit accepts registration of response information related to responses made to inquiries. The reporting unit associates the response information registered by the response registration unit with the traveler information of the traveler who made the inquiry and transmits it to the contractor. The selection unit selects travelers for whom safety confirmation is to be performed. The safety confirmation unit sends a safety confirmation notification to the traveler selected by the selection unit. The response acquisition unit acquires a response to the safety confirmation from the traveler. The transmitting unit transmits to the contractor information relating to the safety confirmation notification transmitted by the safety confirmation unit and information relating to the response acquired by the response acquisition unit in association with the traveler information.

[0008] The information processing system for travelers includes the above-mentioned information processing device for travelers and a terminal used by the travelers.

[0009] The information processing method for travelers includes a contractor registration step, a traveler registration step, a reception step, a response registration step, a reporting step, a selection step, a safety confirmation step, a response acquisition step, and a transmission step. The contractor registration step accepts registration of contractor information related to a contractor who manages travelers traveling overseas for a specified purpose, including business trips, training, or study abroad. The traveler registration step accepts registration of traveler information related to the traveler. The reception step accepts inquiry information related to an inquiry from the traveler. The response registration step accepts registration of response information related to the response to the inquiry. The reporting step associates the response information registered and accepted in the response registration unit with the traveler information of the traveler who made the inquiry and transmits it to the contractor. The selection step selects a traveler for whom a safety confirmation is to be performed. The safety confirmation step sends a safety confirmation notification to the traveler selected in the selection step. The response acquisition step acquires a response to the safety confirmation from the traveler. The sending step associates information about the safety confirmation notification sent in the safety confirmation step and information about the response acquired in the response acquisition step with traveler information and sends them to the contractor.

[0010] The information processing program for travelers is configured to cause a computer to function as the information processing device for travelers described above. [Effects of the Invention]

[0011] The information processing device for travelers of the present invention accepts registration of contractor information regarding contractors who manage travelers traveling overseas for specified purposes, including business trips, training, or study abroad, and traveler information regarding the travelers. The information processing device for travelers accepts inquiry information regarding inquiries from travelers, and after a response to the inquiry has been made, accepts registration of response content information regarding the response. The information processing device for travelers associates the response content information whose registration has been accepted with the traveler information of the traveler who made the inquiry and transmits it to the contractor. The information processing device for travelers also selects travelers for whom a safety check is to be performed, sends a safety check notification to the selected travelers, and obtains a response to the safety check from the travelers. The information processing device for travelers associates information regarding the sent safety check notification and information regarding the obtained response with the traveler information and transmits it to the contractor.

[0012] As a result, the traveler information processing device can accept inquiries from travelers and coordinate with relevant parties to provide appropriate responses. It can also accept registrations of response information regarding the content of responses to inquiries, associate the information with the traveler information of the traveler who made the inquiry, and transmit the information to the contractor. Therefore, the contractor can understand what difficulties the traveler is facing at their destination, what inquiries they have made, and how those inquiries have been responded to, thereby accurately grasping the traveler's situation at any time. Furthermore, the traveler information processing device acquires responses to safety confirmation inquiries from travelers selected as targets for safety confirmation, and transmits information regarding the transmitted safety confirmation notices and the acquired responses to the inquiries to the contractor in association with the traveler information. Therefore, the contractor can accurately grasp which travelers have received safety confirmation notices and the status of each traveler's responses to the safety confirmation inquiries at any time. This ensures the safety and security of overseas travelers while facilitating traveler management and crisis management at the educational institutions, companies, and other organizations that dispatch them. [Brief explanation of the drawings]

[0013] [Figure 1] 1 is a diagram showing a schematic configuration of an information processing system for travelers according to an embodiment of the present invention; [Figure 2] 2 is a block diagram showing a schematic configuration of a customer terminal shown in FIG. 1. FIG. [Figure 3] FIG. 2 is a block diagram showing a schematic configuration of the traveler terminal shown in FIG. [Figure 4] FIG. 2 is a block diagram showing a schematic configuration of the information processing device shown in FIG. [Figure 5] FIG. 2 is a block diagram showing a schematic configuration of the insurance system shown in FIG. 1. [Figure 6] FIG. 2 is a block diagram showing a schematic configuration of the related organization system shown in FIG. 1. [Figure 7] FIG. 2 is a block diagram showing a functional configuration of the information processing device. [Figure 8] 2 is a sequence chart showing the procedure of a registration process executed in the traveler-oriented information processing system shown in FIG. 1. [Figure 9] FIG. 10 is a diagram showing an example of a screen displayed on the traveler terminal when a traveler application is installed on the traveler terminal in the process of step S201 in FIG. 8. [Figure 10] 2 is a sequence chart showing the procedure of inquiry reception and reporting processing executed in the traveler-oriented information processing system shown in FIG. 1. [Figure 11] FIG. 10 is a diagram showing an example of a screen displayed on a traveler terminal when an inquiry request is received from a traveler. [Figure 12] FIG. 10 is a diagram showing an example of a call call screen displayed on a traveler terminal when making a call to a traveler via a traveler application. [Figure 13] 2 is a sequence chart showing the procedure of safety confirmation and reporting processing executed in the traveler information processing system shown in FIG. 1. [Figure 14] FIG. 10 is a diagram showing an example of a screen displayed on a traveler terminal when a safety confirmation notification is sent to a traveler. [Figure 15]FIG. 10 is a diagram showing an example of a screen displayed on the traveler terminal when the traveler responds to a safety confirmation question. [Figure 16] FIG. 10 is a diagram showing an example of a screen displayed on the traveler terminal when the traveler transmits location information along with a response to a safety confirmation. DETAILED DESCRIPTION OF THE INVENTION

[0014] Hereinafter, an embodiment of the present invention will be described with reference to the accompanying drawings. In the description of the drawings, the same elements are designated by the same reference numerals, and duplicate explanations will be omitted. Furthermore, the dimensional proportions in the drawings are exaggerated for the convenience of explanation and may differ from the actual proportions.

[0015] [Embodiment] <Configuration of traveler information processing system> FIG. 1 is a diagram showing a schematic configuration of an information processing system for travelers according to one embodiment of the present invention.

[0016] As shown in Figure 1, the information processing system for travelers has a policyholder terminal 100, a traveler terminal 200, an information processing device 300, an insurance system 400, and a related institution system 500, and each component is configured to be able to communicate with each other via a network.

[0017] The contractor terminal 100 is a terminal used by a contractor (educational institution, company, etc.) that manages travelers traveling abroad for purposes such as business trips, training, or studying abroad, and is an information terminal such as a smartphone, tablet PC, notebook PC, desktop PC, various wearable devices, etc. The educational institution, company, etc. is a contractor that concludes a contract with a provider of a service that uses the information processing system for travelers of this embodiment to use the service.

[0018] The traveler terminal 200 is a terminal used by the traveler, and is an information terminal such as a smartphone, tablet PC, notebook PC, desktop PC, or various wearable devices.

[0019] The information processing device 300 is a server provided by a business operator (hereinafter also referred to as a "service provider") that manages and operates the information processing system and services for travelers, and registers, manages, transmits and receives various information. The information processing device 300 constitutes an information processing device for travelers.

[0020] The insurance system 400 is a system provided in an insurance company that provides insurance services for travelers or an insurance agency that acts as an agent for the insurance services. The insurance company or insurance agency may also function as a sales agent for the services provided by the service provider.

[0021] The related institution system 500 is a system provided in a related institution such as a public institution or travel agency that handles procedures related to a traveler's overseas travel.

[0022] Each component will be described in detail below.

[0023] <Customer terminal 100> FIG. 2 is a block diagram showing a schematic configuration of the customer terminal.

[0024] 2, the customer terminal 100 includes a control unit 110, a storage unit 120, a communication unit 130, and an operation display unit 140. The components are connected to each other via a bus so that they can communicate with each other.

[0025] The control unit 110 has a CPU (Central Processing Unit) and controls the above-mentioned components and executes various arithmetic processing in accordance with a program.

[0026] The storage unit 120 includes a ROM (Read Only Memory) that stores various programs and data in advance, and a RAM (Random Access Memory) that temporarily stores programs and data as a working area, and stores various programs and data.

[0027] The communication unit 130 is a component for communicating with other terminals, devices, etc. via a network. The communication unit 130 transmits and receives various information to and from the information processing device 300, for example.

[0028] The operation display unit 140 is configured to display various information and receive input from the user, and is configured, for example, by a touch panel display. The operation display unit 140 may be configured by a combination of a liquid crystal display, a pointing device such as a mouse, a keyboard, etc.

[0029] <Traveler terminal 200> FIG. 3 is a block diagram showing a schematic configuration of the traveler terminal.

[0030] As shown in Figure 3, the traveler terminal 200 has a control unit 210, a memory unit 220, a communication unit 230, and an operation display unit 240. These components are connected to each other via a bus so that they can communicate with each other. Note that the control unit 210, memory unit 220, communication unit 230, and operation display unit 240 each have the same functions as the control unit 110, memory unit 120, communication unit 130, and operation display unit 140 of the contractor terminal 100, so redundant explanations will be omitted.

[0031] <Information processing device 300> FIG. 4 is a block diagram showing a schematic configuration of an information processing device.

[0032] 4, the information processing device 300 has a control unit 310, a storage unit 320, a communication unit 330, and an operation display unit 340. The components are connected to each other via a bus so that they can communicate with each other. Note that the control unit 310, the storage unit 320, the communication unit 330, and the operation display unit 340 each have the same functions as the control unit 110, the storage unit 120, the communication unit 130, and the operation display unit 140 of the customer terminal 100, and therefore redundant explanations will be omitted.

[0033] <Insurance System 400> FIG. 5 is a block diagram showing a schematic configuration of the insurance system.

[0034] As shown in Fig. 5, the insurance system 400 has a control unit 410, a memory unit 420, a communication unit 430, and an operation display unit 440. The components are connected to each other via a bus so that they can communicate with each other. Note that the control unit 410, the memory unit 420, the communication unit 430, and the operation display unit 440 each have the same functions as the control unit 110, the memory unit 120, the communication unit 130, and the operation display unit 140 of the policyholder terminal 100, and therefore redundant explanations will be omitted.

[0035] <Related Institution System 500> FIG. 6 is a block diagram showing a schematic configuration of the related organization system.

[0036] As shown in Figure 6, the related institution system 500 has a control unit 510, a memory unit 520, a communication unit 530, and an operation display unit 540. Each component is connected to each other via a bus so that they can communicate with each other. Note that the control unit 510, the memory unit 520, the communication unit 530, and the operation display unit 540 each have the same functions as the control unit 110, the memory unit 120, the communication unit 130, and the operation display unit 140 of the contractor terminal 100, so redundant explanations will be omitted.

[0037] <Functions of information processing device 300> FIG. 7 is a block diagram showing the functional configuration of the information processing device.

[0038] As shown in Figure 7, the control unit 310 of the information processing device 300 loads programs and executes processing, thereby functioning as a contractor registration unit 3101, a traveler registration unit 3102, a reception unit 3103, a response content registration unit 3104, a reporting unit 3105, a selection unit 3106, a safety confirmation unit 3107, a response acquisition unit 3108, a transmission unit 3109, an information acquisition unit 3110, an output unit 3111, an installation confirmation unit 3112, a notification unit 3113, and a pre-confirmation unit 3114.

[0039] The contractor registration unit 3101 accepts registration of contractor information relating to contractors who manage travelers who travel overseas for specific purposes, including business trips, training, or study abroad.

[0040] The traveler registration unit 3102 accepts registration of traveler information relating to a traveler.

[0041] The reception unit 3103 receives inquiry information regarding inquiries from travelers.

[0042] The response content registration unit 3104 accepts registration of response content information relating to the content of the response to the inquiry.

[0043] The reporting unit 3105 transmits the response content information, the registration of which has been accepted by the response content registration unit 3104, to the contractor in association with the traveler information of the traveler who made the inquiry.

[0044] The selection unit 3106 selects travelers for whom safety confirmation is to be performed.

[0045] The safety confirmation unit 3107 transmits a safety confirmation notification to the traveler selected by the selection unit 3106 .

[0046] The response acquisition unit 3108 acquires a response to the safety confirmation from the traveler.

[0047] The transmitting unit 3109 transmits to the contractor information relating to the safety confirmation notification sent by the safety confirmation unit 3107 and information relating to the response acquired by the response acquiring unit 3108 in association with each traveler information.

[0048] The information acquisition unit 3110 acquires information related to disasters, accidents, or incidents. The selection unit 3106 selects travelers to be subject to safety confirmation based on the information acquired by the information acquisition unit 3110 and information related to the traveler's destination included in the traveler information.

[0049] The output unit 3111 edits and outputs traveler information in order to register the traveler with an official institution.

[0050] The installation confirmation unit 3112 confirms whether or not a predetermined application for a traveler is installed on the terminal used by the traveler.

[0051] If the installation confirmation unit 3112 confirms that the traveler application is not installed on the traveler's terminal, the notification unit 3113 notifies the traveler.

[0052] When the reception unit 3103 receives an inquiry and determines that a return call to the traveler is necessary, the advance confirmation unit 3114 performs a contact test on the terminal used by the traveler to confirm that a return call to the traveler is possible.

[0053] If the inquiry received by the reception unit 3103 is about insurance, the output unit 3115 identifies the insurance company or insurance agency of the insurance to which the traveler has subscribed based on the traveler information, and notifies the traveler of information regarding the inquiry desk of the insurance company or insurance agency and outputs it.

[0054] Each component of the traveler information processing system may include components other than those described above, or may not include some of the components described above.

[0055] <Functions of the traveler terminal 200> The control unit 210 of the traveler terminal 200 loads a program and executes processing, thereby functioning as an instruction receiving unit and a location information transmitting unit.

[0056] When a request to transmit location information is transmitted from the information processing device 300, the instruction receiving unit receives an instruction from the traveler regarding whether or not to transmit location information.

[0057] When the instruction receiving unit receives an instruction to transmit the location information, the location information transmitting unit acquires the location information of the traveler terminal 200 and transmits it to the information processing device 300.

[0058] <Outline of processing in the traveller information processing system> <Registration process> Fig. 8 is a sequence chart showing the procedure of the registration process executed in the traveler information processing system shown in Fig. 1. Fig. 9 is a diagram showing an example of a screen displayed when a traveler application is installed on the traveler terminal in the process of step S201 in Fig. 8. The process shown in the sequence chart in Fig. 8 is stored as a program in the storage of each component, and is executed by the control unit of each component controlling each component.

[0059] As shown in FIG. 8, the system processing is premised on the conclusion of a contract for the use of the service between a service provider and a contractor (such as an educational institution or a company) and the exchange of necessary information, such as information about the contractor. The contract conclusion and information provision processing may be performed electronically in the contractor terminal 100 and the information processing device 300, or may be performed by the exchange of documents and information between personnel. Note that the example shown in FIG. 8 is a case where a contractor directly contracts with a service provider and exchanges information, but is not limited to this. For example, a contractor may also enter into a contract and exchange information with a sales agent of the service provider. The following describes an example where a contractor directly contracts with a service provider and exchanges information.

[0060] The information processing device 300 accepts registration of subscriber information related to a subscriber from a service provider (step S301). The subscriber information includes, for example, the subscriber's name, address, contact information, industry, business details, billing information, and other information for identifying the subscriber and for contacting the subscriber. The information processing device 300 stores the subscriber information in the storage unit 320. The information processing device 300 transmits a notification to the subscriber terminal 100 that registration of the subscriber information has been completed. The notification may be transmitted by electronic message or other means using various communication tools such as email or SNS, as appropriate.

[0061] The contractor terminal 100 accepts input of traveler information about the traveler from the contractor (step S101). The traveler information includes, for example, the purpose of travel (training / business trip / study abroad, etc.), number of travelers, destination country, destination region (state / province / city name, etc.), traveler's name, furigana of the name, departure date, return date, traveler's email address, whether registered with a public institution (e.g., Ministry of Foreign Affairs travel registration), name of insurance company, contract plan, etc. The traveler information may be information about multiple travelers or about a single traveler. The contractor terminal 100 transmits the accepted input traveler information to the information processing device 300.

[0062] The information processing device 300 accepts registration of traveler information transmitted from the policyholder terminal 100 (step S302). The information processing device 300 stores the traveler information in the storage unit 320. The traveler information may be input to the information processing device 300 by a service provider, or may be input to the insurance system 400 by an insurance company or insurance agent and transmitted from the insurance system 400 to the information processing device 300. The information processing device 300 transmits a notification to the policyholder terminal 100 and the traveler terminal 200 of each traveler that the registration of the traveler information has been completed.

[0063] The customer terminal 100 receives the notification regarding the registration transmitted from the information processing device 300, and accepts the input of necessary information from the customer to log in (step S102).

[0064] Based on the contents of the traveler information accepted for registration in the processing of step S302, the information processing device 300 determines whether or not the traveler information needs to be registered with a public institution (related institution) such as the Ministry of Foreign Affairs' Travel Register (step S303).

[0065] If registration is not required (step S303: NO), the information processing device 300 skips the process of step S304.

[0066] If registration is required (step S303: YES), the information processing device 300 edits the traveler information into a predetermined format for registration (step S304) and transmits it to the related institution system 500 (such as the Ministry of Foreign Affairs' travel register system). The related institution system 500 registers the traveler information transmitted from the information processing device 300 (step S501) and notifies the traveler terminal 200 of each traveler of the registration result (step S502).

[0067] The information processing device 300 transmits a notification to the traveler terminal 200 of each traveler, informing them of the installation of the traveler application.

[0068] The traveler terminal 200 displays the installation guide for the traveler application transmitted from the information processing device 300 on the operation display unit 240, and executes the installation process for the traveler application based on the instructions of each traveler (step S201). When the traveler application is installed on the traveler terminal 200, an icon for the traveler application is displayed on the operation display unit 240 of the traveler terminal 200, as shown in FIG. 9, for example. This allows each traveler to easily understand that the traveler application has been installed on their own traveler terminal 200, and can immediately check if a safety confirmation or various alerts are notified. The traveler terminal 200 transmits information indicating the installation result of the traveler application to the information processing device 300.

[0069] The traveler terminal 200 executes a login process for each traveler to the traveler application based on the instructions of each traveler (step S202).

[0070] The information processing device 300 checks whether the traveler application is installed on the traveler terminal 200 of each traveler based on the information indicating the installation result transmitted from the traveler terminal 200 of each traveler (step S305).

[0071] If the installation is not complete (step S306: NO), the information processing device 300 again sends a notification to each traveler's traveler terminal 200 to guide them to install the traveler application, and repeats the processing of steps S305 and S306 until the installation is complete.

[0072] If the installation is complete (step S306: YES), the information processing device 300 ends the registration process.

[0073] <Inquiry reception and reporting> Fig. 10 is a sequence chart showing the steps of the inquiry reception and reporting process executed in the traveler information processing system shown in Fig. 1. Fig. 11 is a diagram showing an example of a screen displayed on a traveler terminal when an inquiry request is received from a traveler. Fig. 12 is a diagram showing an example of a call call screen displayed on a traveler terminal when making a call with a traveler via a traveler application. The process shown in the sequence chart in Fig. 10 is stored as a program in the storage of each component, and is executed by the control unit of each component controlling each component.

[0074] As shown in FIG. 10, the traveler terminal 200 accepts an inquiry request from a traveler (step S211). For example, the traveler terminal 200 displays a screen as shown in FIG. 11 on the operation display unit 240 to accept the inquiry request from the traveler. For example, if "App Call" is selected on the screen of FIG. 11, the inquiry is made via a voice message (voice data), and if "Inquiry Form" is selected, the inquiry is made via a text message (text data). The traveler terminal 200 transmits inquiry information including the inquiry request and the contents of the inquiry to the information processing device 300 together with traveler information.

[0075] The information processing device 300 accepts an inquiry request from the traveler based on the inquiry information transmitted from the traveler terminal 200 (step S311). If the inquiry is made via a voice message, the information processing device 300 stores information indicating the received voice message in the storage unit 320. The information processing device 300 may output the voice message from an output unit such as a speaker. If the inquiry is made via a text message, the information processing device 300 stores information indicating the received text message in the storage unit 320. The information processing device 300 may display the text message on the operation display unit 340.

[0076] The information processing device 300 (or an operator using the information processing device 300) verifies the identity of the traveler and confirms the inquiry from the traveler (step S312). The process of verifying the identity and confirming the inquiry may be performed by sending and receiving information to and from the traveler using a known chatbot function or the like that uses artificial intelligence possessed by the information processing device 300. The process of verifying the identity and confirming the inquiry may also be performed by automated voice guidance by the information processing device 300 and a response such as a signal transmission based on the traveler's operation of the traveler terminal 200. Alternatively, the process of verifying the identity and confirming the inquiry may be performed by an operator having a conversation with the traveler based on the voice or text data output from the information processing device 300, and the result may be input to the information processing device 300.

[0077] The information processing device 300 performs various operations to respond to inquiries from travelers (step S313). For example, in the case of an inquiry about insurance, the information processing device 300 identifies the insurance to which the traveler has subscribed (contracted) based on the traveler information of the traveler who has received the inquiry, and identifies information about the inquiry desk of the insurance company or insurance agency. The information about the inquiry desk of each insurance company or insurance agency is, for example, link information such as a URL for accessing a web page listing the inquiry desk of each insurance company or insurance agency, and is pre-stored in the storage unit 320. The information processing device 300 displays the information about the inquiry desk of the identified insurance company or insurance agency on the operation and display unit 340 and transmits it to the traveler terminal 200. Based on the link information transmitted from the information processing device 300, the traveler terminal 200 displays on the operation and display unit 240 a web page listing the inquiry desk of each insurance company or insurance agency. This allows the traveler to smoothly access the appropriate contact point of the insurance company or insurance agency for the insurance they have subscribed to, making it easy to make an inquiry about insurance. In addition, information regarding the insurance company or insurance agency's inquiry reception desk is also displayed on the operation display unit 340 of the information processing device 300. Therefore, if it is difficult for a traveler to make an inquiry to an insurance company or agency on their own, an operator can make the inquiry to the insurance company or agency on the traveler's behalf and convey the results to the traveler. Furthermore, the information processing device 300 may execute various responses to inquiries by sending and receiving information between the policyholder terminal 100, the insurance system 400, the related organization system 500, etc., using a known chatbot function or robot function using artificial intelligence. For example, if the information processing device 300 determines that the content of the inquiry is related to the insurance policy of the traveler, it may send information indicating the content of the inquiry and the corresponding traveler information to the insurance system 400.The information processing device 300 may determine that the inquiry is related to insurance details, for example, based on the traveler's input or selection operations in the chatbot function, or the traveler's response to the automated voice guidance. This allows the service provider to quickly communicate the inquiry to an insurance company or other such entity, allowing the insurance company or other such entity to handle the inquiry and resolve the traveler's inquiry. Alternatively, various responses may be performed by an operator conversing and coordinating with personnel at the policyholder, insurance company (insurance agency), and related organizations (public organizations, etc.) based on the inquiry details stored in the information processing device 300, and the results may be input to the information processing device 300.

[0078] The information processing device 300 stores and registers in the storage unit 320 the content of the inquiry received in step S311 and response content information indicating the content of the response to the inquiry executed in step S313 (step S314). For example, for a response executed by the chatbot function or robot function of the information processing device 300, the content of the response may be registered as the response content information. Furthermore, for a response executed by an operator or a policyholder, insurance company, public institution, etc., the operator's input regarding the content of the response may be registered as the response content information. For example, the response content information may include the content of the inquiry, the date and time of receipt, the person in charge of the inquiry, the method of inquiry, information about the person making the inquiry, information about the traveler who is the subject of the inquiry, information about the partner of the inquiry (such as the name of the insurance company and the insurance policy number), the response content (including the response content at the partner), the response content and method to the person making the inquiry, the response of the person making the inquiry to the response content, and information indicating the chronological progress of these. The inquiries include a variety of matters, such as what to do if you encounter an incident or accident at your destination or during your trip, how to deal with injuries or illnesses, how to deal with theft, loss, or damage to items, how to deal with various troubles such as transportation delays, and questions about how insurance applies and what is covered.

[0079] The information processing device 300 transmits the response content information registered in the processing of step S314 to the contractor terminal 100 in association with the traveler information of the traveler who made the inquiry.

[0080] The contractor terminal 100 outputs the response content information and traveler information sent from the information processing device 300 to the operation display unit 140 (step S111). This allows the contractor to understand what kind of trouble the traveler is having at their destination, what kind of inquiry they have made, and how that inquiry is being responded to, thereby enabling them to accurately grasp the traveler's situation at any time.

[0081] In the processing of steps S311 and S312, if it is determined that a call back to the traveler is necessary after the inquiry is accepted and the content is confirmed, the information processing device 300 may perform a call test on the traveler terminal 200 to confirm in advance that a call back to the traveler is possible. For example, the information processing device 300 may perform a call test on the traveler via the call function of a traveler application installed on the traveler terminal 200. The need for a call back may be determined, for example, by the information processing device 300 based on the content of the conversation between the traveler and a chatbot function or an operator, or by receiving instructions regarding a call back from the operator. For example, an incoming call screen such as that shown in FIG. 12 is displayed on the traveler terminal 200, and the call test is completed when the traveler answers the call. This prevents a situation in which the traveler cannot be contacted when a response to an inquiry is determined in cooperation with a service provider and an insurance company, etc., and an attempt is made to contact the traveler again.

[0082] <Safety confirmation processing> FIG. 13 is a sequence chart showing the steps of the safety confirmation and reporting process executed in the traveler information processing system shown in FIG. 1. FIG. 14 is a diagram showing an example of a screen displayed on the traveler terminal when a safety confirmation notification is sent to the traveler. FIG. 15 is a diagram showing an example of a screen displayed on the traveler terminal when the traveler responds to the safety confirmation. FIG. 16 is a diagram showing an example of a screen displayed on the traveler terminal when the traveler sends location information along with their response to the safety confirmation. The processing shown in the sequence chart in FIG. 13 is stored as a program in the storage of each component, and is executed by the control unit of each component controlling each component.

[0083] As shown in FIG. 13, the information processing device 300 determines whether information related to a disaster, accident, or incident has been acquired (step S321). The information processing device 300 acquires information related to earthquakes via an API, for example, from a database of a related organization that consolidates information related to earthquakes. An example of a related organization that consolidates information related to earthquakes is the United States Geological Survey (USGS). The information processing device 300 may also acquire information related to incidents, accidents, etc. from a database of a related organization that consolidates information on incidents, accidents, etc. The information processing device 300 may also acquire information related to disasters, accidents, or incidents based on input by an operator. Information related to disasters, accidents, or incidents includes information related to the occurrence, time of occurrence, location of occurrence, areas expected to be affected, scale or level of occurrence, damage status, and necessary responses such as evacuation.

[0084] If information about a disaster, accident, or incident has not been acquired (step S321: NO), the information processing device 300 waits until it is acquired.

[0085] When information about a disaster, accident, or incident is acquired (step S321: YES), the information processing device 300 selects targets for safety confirmation based on the acquired information (step S322). The information processing device 300 selects targets for safety confirmation based on, for example, information about the location of the disaster or the like and information about the traveler's place of stay included in the traveler information for each traveler. For example, when information is acquired that a major earthquake or accident has occurred in a certain region of a foreign country, all travelers whose traveler information indicates that they are staying in that region are selected as targets for safety confirmation.

[0086] The information processing device 300 transmits a safety confirmation notification to the traveler terminal 200 of the traveler selected in the processing of step S322. When transmitting the safety confirmation notification, the information processing device 300 may also transmit an instruction to request transmission of the traveler's location information.

[0087] Based on the safety confirmation notification sent from the information processing device 300, the traveler terminal 200 notifies the traveler or displays a screen to guide the traveler to perform a safety confirmation (step S221). For example, as shown in Fig. 9, the traveler terminal 200 displays numbers, symbols, figures, etc. indicating that a notification has been received, in association with an icon representing the traveler application, to guide the traveler to perform a safety confirmation using the traveler application. The traveler terminal 200 may also display a pop-up message or generate sound, light, vibration, etc. to guide the traveler to perform a safety confirmation.

[0088] When the traveler launches the traveler application, the traveler terminal 200 displays, for example, a screen such as those shown in Figures 14 and 15 on the operation display unit 240 to guide the traveler to check on their safety. For example, if the traveler selects the display "Notify safety / Safety check" on the screen of Figure 15, the traveler terminal 200 transmits a response to the safety check (a response indicating that the traveler is safe) to the information processing device 300.

[0089] If an instruction requesting transmission of the traveler's location information is sent from the information processing device 300, the traveler terminal 200 receives an instruction from the traveler regarding whether or not to transmit the location information (step S222). If an instruction to transmit location information is received from the traveler, the traveler terminal 200 acquires its own location information based on GPS information, etc., transmits the acquired location information together with a safety confirmation response to the information processing device 300, and ends the process by displaying a screen such as that shown in FIG.

[0090] The information processing device 300 acquires information indicating the response to the safety confirmation transmitted from the traveler terminal 200, and stores the information in the storage unit 320 in association with the traveler information of the traveler who responded (step S323).

[0091] The information processing device 300 associates the information regarding the safety confirmation notification sent to each traveler and the information regarding the acquired response with the traveler information of each traveler and transmits the information as a safety confirmation status report to the contractor's contractor terminal 100. If the information processing device 300 does not acquire a response from a traveler, it transmits to the contractor terminal 100 a message indicating that a response has not been acquired, along with the traveler information of the traveler.

[0092] The contractor terminal 100 displays the safety confirmation status of each traveler on the operation display unit 140 based on the information indicating the safety confirmation status report transmitted from the information processing device 300 (step S121).

[0093] The information processing device 300 determines whether a response to the safety confirmation notification has been received for each traveler (step S324). If responses have been received from all travelers (step S324: YES), the information processing device 300 terminates the process. If responses have not been received from all travelers (step S324: NO), the information processing device 300 determines that the traveler's safety has not been confirmed and that the traveler may have been affected by a disaster or injury, and notifies insurance companies, insurance agencies (insurance system 400), public institutions such as the Ministry of Foreign Affairs, and related institutions such as travel agencies (related institution system 500) of this fact so that they can cooperate and respond as necessary (step S325). The information processing device 300 returns to the process of step S322 and reselects travelers for whom responses have not been received as targets for safety confirmation. The information processing device 300 repeats the processes of steps S322 to S325 by sending safety confirmation notifications again to the traveler terminals 200 of travelers from whom a response has not been received, until a response is received, or until a predetermined number of times or period has elapsed. For example, the process of step S325 may be executed when the processes of steps S322 to S324 have been repeated a predetermined number of times or period.

[0094] 13, a safety confirmation notification is sent based on information about a disaster, accident, or incident, and a response to the safety confirmation notification is requested from the traveler. However, the safety confirmation notification may provide the traveler with information about the disaster, accident, or incident, etc., without requesting a response from the traveler. In this case, the process by the information processing device 300 to obtain a response to the safety confirmation is omitted, and the information processing device 300 associates the information provided to the traveler with the traveler information and transmits it to the contractor.

[0095] As described above, the information processing device 300 of this embodiment accepts registration of contractor information regarding contractors who manage travelers traveling abroad for specific purposes, including business trips, training, or study abroad, and traveler information regarding the travelers. The information processing device 300 accepts inquiry information regarding inquiries from travelers, and after a response to the inquiry has been made, accepts registration of response content information regarding the response. The information processing device 300 associates the registered response content information with the traveler information of the traveler who made the inquiry and transmits it to the contractor. Furthermore, the information processing device 300 selects travelers for whom safety confirmation is to be performed, sends a safety confirmation notification to the selected travelers, and obtains a response to the safety confirmation from the travelers. The information processing device 300 associates information regarding the sent safety confirmation notification and information regarding the obtained response with the traveler information and transmits it to the contractor.

[0096] As a result, the information processing device 300 can accept inquiries from travelers and coordinate with relevant parties to provide appropriate responses. It can also accept registrations of response information regarding the details of responses to inquiries, associate the information with the traveler information of the traveler who made the inquiry, and transmit the information to the contractor. Therefore, the contractor can grasp what difficulties the traveler is facing at their destination, what inquiries they have made, and how those inquiries have been responded to, thereby accurately grasping the traveler's situation at any time. Furthermore, the information processing device 300 acquires responses to the safety confirmation from travelers selected as targets for safety confirmation, and associates information regarding the sent safety confirmation notice and the acquired responses with the traveler information and transmits them to the contractor. Therefore, the contractor can accurately grasp which travelers have received safety confirmation notifications and the status of each traveler's responses to the safety confirmation at any time.

[0097] For example, in the event of an accident or trouble occurring to a traveler during a university-approved study abroad program, the university is responsible for establishing and operating a crisis management system and fulfilling its duty to ensure safety. Failure to properly manage risk can lead to a loss of trust with the contracting party, leading to various risks and disadvantages, such as a management crisis. Therefore, the information processing device 300 of this embodiment can accept inquiries and respond appropriately when a traveler encounters a problem, share the details with the contracting party, and appropriately confirm the traveler's safety and report the results to the contracting party, thereby protecting both the contracting party and the traveler from risk. Therefore, the information processing device 300 of this embodiment can ensure the safety and security of overseas travelers while facilitating traveler management and crisis management at the educational institution, company, or other organization that sends the traveler.

[0098] The information processing device 300 also acquires information about disasters, accidents, or incidents, and selects travelers for safety confirmation based on the acquired information and information about the travelers' destinations contained in the traveler information. This allows for the appropriate selection of travelers who may be affected based on the traveler information, and for quick safety confirmation, even in the event of a sudden disaster, accident, or incident occurring in a country far from Japan. This further ensures the safety and security of overseas travelers, while also making it easier for educational institutions, companies, and other organizations that send them to manage travelers and respond to crisis management.

[0099] Furthermore, if the information processing device 300 does not receive a response to the safety confirmation from the traveler, it sends a message to the contractor along with the traveler information of the traveler that a response could not be received. This allows information about travelers whose safety cannot be confirmed to be immediately conveyed to the contractor who manages the travelers, leading to prompt and appropriate traveler management and crisis management responses.

[0100] The information processing device 300 also edits and outputs traveler information in order to register the traveler with a public institution. This makes it possible to easily and reliably register the traveler with a public institution (such as the Ministry of Foreign Affairs' Travel Register) based on the traveler information registered for the purposes of responding to inquiries and confirming the traveler's safety. This further ensures the safety and security of overseas travelers, while also making it easier for educational institutions, companies, and other organizations that send them to manage travelers and handle crisis management.

[0101] The information processing device 300 also checks whether a specific traveler application is installed on the device used by the traveler, and notifies the traveler if it is determined that the traveler application is not installed on the device. This makes it possible to more reliably have the traveler install the traveler application. This further ensures the safety and security of overseas travelers, while also making it easier for educational institutions, companies, and other organizations that send them abroad to manage travelers and handle crisis management.

[0102] Furthermore, the information processing device 300 receives inquiry information, such as an inquiry request from a traveler and information indicating the content of the inquiry, and the content of the inquiry is displayed as a voice message or a text message. This allows travelers to easily make inquiries using voice calls or text messages, further ensuring the safety and security of overseas travelers.

[0103] Furthermore, when the information processing device 300 receives an inquiry from a traveler and determines that a call back to the traveler is necessary, it performs a call test on the device used by the traveler to confirm in advance that a call back to the traveler is possible. This makes it possible to confirm in advance that a call back to the traveler is possible. Therefore, for example, this prevents a situation in which a service provider and an insurance company, etc., work together to determine the response to an inquiry and are unable to contact the traveler when an attempt is made to contact the traveler again.

[0104] Furthermore, the information processing device 300 requests the traveler terminal 200 to transmit the location information of the traveler terminal 200. When the traveler terminal 200 receives a request to transmit location information from the information processing device 300, it accepts an instruction from the traveler regarding whether or not to transmit the location information. When the traveler terminal 200 accepts an instruction to transmit the location information, it acquires the location information of the traveler terminal 200 and transmits it to the information processing device 300. The information processing device 300 acquires the location information transmitted from the traveler terminal 200 as a response to the safety confirmation request. This allows the location information to be ascertained along with the traveler's safety when confirming the traveler's safety, and the information regarding the traveler's safety and the traveler's location information can be reported to the contractor together. Furthermore, since the location information can be transmitted only after confirming the traveler's intention, safety confirmation and location information confirmation can be performed while taking into consideration the traveler's privacy, intentions, situation, etc.

[0105] The present invention is not limited to the above-described embodiment and modifications, but can be modified in various ways within the scope of the claims.

[0106] For example, in the above embodiment, an example was described in which the target was travelers traveling overseas, but the target may also be people traveling to other regions within the country.

[0107] In the above embodiment, an example of checking the safety of a traveler in the process shown in Fig. 13 has been described, but alert information regarding disasters, incidents, accidents, etc. may be provided to the traveler without requesting a response from the traveler.Also, alert information regarding disasters, incidents, accidents, etc. may be provided to the contractor.

[0108] Furthermore, the policyholder terminal 100, the traveler terminal 200, the information processing device 300, the insurance system 400, and the related institution system 500 may each be configured by multiple devices, or may each be configured by a single device.

[0109] Furthermore, the functions of each component may be realized by other components. For example, the functions of the information processing device 300 may be realized by the components of the policyholder terminal 100, the traveler terminal 200, the insurance system 400, the related institution system 500, other servers, etc.

[0110] Furthermore, the processing units of the sequence charts in the above embodiments are divided according to the main processing content to make each process easier to understand. The method of classifying the processing steps does not limit the scope of the present invention. Each process can be divided into more processing steps. Furthermore, one processing step may execute more processes.

[0111] The means and methods for performing various processes in the systems according to the above-described embodiments can be realized by either dedicated hardware circuits or a programmed computer. The programs may be provided, for example, on a computer-readable recording medium such as a flexible disk or CD-ROM, or online via a network such as the Internet. In this case, the programs recorded on the computer-readable recording medium are typically transferred to and stored in a storage unit such as a hard disk. The programs may also be provided as standalone application software or may be incorporated into the software of the device as a function of the system. [Explanation of symbols]

[0112] 100 subscriber terminals, 110 control section, 120 storage section, 130 Communications Department, 140 Operation display section, 200 traveller terminals, 210 control section, 220 storage section, 230 Communications Department, 240 Operation display section, 300 information processing device, 310 control section, 3101 Contractor Registration Department, 3102 Traveler Registration Department, 3103 Reception Department, 3104 Response Content Registration Department, 3105 Reporting Department; 3106 Selection Department; 3107 Safety Confirmation Department, 3108 Answer acquisition department; 3109 Transmitting unit, 3110 Information Acquisition Department; 3111 output section, 3112 Installation confirmation section, 3113 Notification Department; 3114 Advance Confirmation Department, 320 storage section, 330 Communications Department, 340 Operation display section, 400 Insurance System, 410 control section, 420 storage section, 430 Communications Department, 440 Operation display section, 500 related agency systems, 510 control section, 520 storage section, 530 Communications Department, 540 Operation display section.

Claims

1. a contractor registration unit that accepts registration of contractor information related to contractors who manage travelers traveling overseas for specified purposes, including business trips, training, or study abroad; a traveler registration unit that accepts registration of traveler information related to the traveler; a reception unit that receives inquiry information regarding an inquiry from the traveler; a response content registration unit that accepts registration of response content information regarding the content of the response to the inquiry; a reporting unit that associates the response content information, the registration of which has been accepted by the response content registration unit, with the traveler information of the traveler who made the inquiry and transmits the information to the contractor; a selection unit that selects the travelers to be subject to safety confirmation; a safety confirmation unit that sends a safety confirmation notification to the traveler selected by the selection unit; a response acquisition unit that acquires a response to the safety confirmation from the traveler; a transmitting unit that transmits to the contractor information relating to the safety confirmation notification transmitted by the safety confirmation unit and information relating to the response acquired by the response acquisition unit in association with the traveler information; An information processing device for travelers.

2. further comprising an information acquisition unit that acquires information regarding a disaster, accident, or incident; The information processing device for travelers described in claim 1, wherein the selection unit selects the traveler to be the target of the safety check based on the information acquired by the information acquisition unit and information regarding the traveler's place of stay included in the traveler information.

3. The information processing device for travelers described in claim 1 or 2, wherein if the response acquisition unit does not acquire the response from the traveler, the transmission unit transmits to the contractor a message that the response cannot be acquired along with the traveler information of the traveler.

4. The information processing device for travelers according to claim 1 or 2, further comprising an output unit that edits and outputs the traveler information in order to register the traveler with an official institution.

5. an installation confirmation unit that confirms whether a predetermined traveler application is installed on the terminal used by the traveler; a notification unit that notifies the traveler when it is confirmed by the installation confirmation unit that the traveler application is not installed on the terminal; The traveler information processing device according to claim 1 or 2, further comprising:

6. 3. The information processing device for travelers according to claim 1 or 2, wherein the reception unit receives, as the inquiry information, information indicating an inquiry request from the traveler and the content of the inquiry, and the content of the inquiry is indicated by a voice message or a text message.

7. An information processing device for travelers as described in claim 1 or 2, further comprising a pre-confirmation unit that, when the reception unit receives the inquiry and it is determined that a return call to the traveler is necessary, performs a test of the contact on the terminal used by the traveler to confirm in advance that a return call to the traveler is possible.

8. The traveler registration unit further accepts registration of information regarding the insurance company or insurance agency of the insurance to which the traveler has subscribed, as the traveler information; An information processing device for travelers as described in claim 1 or 2, further comprising an output unit that, if the inquiry received by the reception unit is related to insurance, identifies the insurance company or insurance agency of the insurance to which the traveler has subscribed based on the traveler information, and notifies the traveler of and outputs information regarding the inquiry desk of the insurance company or insurance agency.

9. The traveler information processing device according to claim 1 or 2; a terminal used by the traveler; An information processing system for travelers.

10. the safety confirmation unit requests the traveler to transmit location information of the traveler; The terminal an instruction receiving unit that receives an instruction from the traveler regarding whether or not to transmit the location information when the request is transmitted from the safety confirmation unit; a location information transmitting unit that, when an instruction to transmit the location information is received by the instruction receiving unit, acquires the location information of the terminal and transmits it to the traveler information processing device; The information processing system for travelers according to claim 9 , wherein the response acquisition unit acquires the location information transmitted by the location information transmission unit as a response to a safety confirmation.

11. a subscriber registration step of accepting registration of subscriber information relating to a subscriber who manages a traveler traveling overseas for a specified purpose, including a business trip, training, or study abroad; a traveler registration step of accepting registration of traveler information regarding the traveler; a receiving step of receiving inquiry information regarding an inquiry from the traveler; a response content registration step of accepting registration of response content information regarding the content of the response to the inquiry; a transmission step of associating the response content information, the registration of which has been accepted in the response content registration step, with the traveler information and transmitting it to the contractor; a selection step of selecting the traveler who is a target for safety confirmation; a safety confirmation step of sending a safety confirmation notification to the traveler selected in the selection step; a response acquisition step of acquiring a response to the safety confirmation from the traveler; a transmitting step of associating information regarding the safety confirmation notification transmitted in the safety confirmation step and information regarding the response acquired in the response acquisition step with the traveler information and transmitting the information to the contractor; A traveler information processing method including:

12. An information processing program for travelers that causes a computer to function as the information processing device for travelers according to claim 1 or 2.

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