Information processing apparatus and information processing method

Abstract

To make it easy for a manager to appropriately assign a person in charge who can cope with various abnormalities or the like occurring in a facility.SOLUTION: An information processing apparatus (30) includes a first acquirer (32) configured to acquire first information relating to a state of a facility (10), a second acquirer (33) configured to acquire second information relating to a skill of an operator involved in the facility (10), and an outputter (37) configured to output the first information and the second information to a same platform.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] One aspect of the present invention relates to an information processing device and an information processing method. [Background technology]

[0002] Systems are known that monitor equipment on factory lines and the like and display its status. When an abnormality occurs in the equipment or inspection is required, a person assigned to the equipment manager takes action to deal with the abnormality. Patent Document 1 discloses an equipment monitoring system that can easily determine whether an equipment abnormality has occurred. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2019-169021 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the manager assigns personnel based on his or her own memory and experience, which makes it difficult to appropriately assign personnel who can deal with various abnormalities that occur in the equipment.

[0005] The present invention has been made in consideration of the above problems, and aims to make it easier for a manager to appropriately assign a person in charge who can deal with various abnormalities that occur in equipment. [Means for solving the problem]

[0006] In order to solve the above problems, an information processing device according to a first aspect of the present invention includes a first acquisition unit that acquires first information about the state of equipment, a second acquisition unit that acquires second information about the skills of workers involved in the equipment, and an output unit that outputs the first information and the second information to the same platform. This configuration makes it easy for a manager to appropriately assign a person in charge who can handle various abnormalities that occur in the equipment.

[0007] In the information processing device according to Aspect 2 of the present disclosure, in the above-mentioned Aspect 1, when the first information indicates that the equipment is in a state requiring treatment by an operator, the output unit outputs the first information and second information related to an operator having skills appropriate to the state of the equipment. The above configuration has the effect of making it easier for a manager to appropriately assign an operator to treat the equipment.

[0008] The information processing device according to aspect 3 of the present disclosure is in aspect 1 or 2 above, and further includes a notification unit that, when the first information indicates that the equipment is in a state requiring attention by an operator, issues a notification requesting that the equipment be addressed to the operator selected to address the equipment. The above configuration reduces the effort required by the manager to contact the operator who will address the equipment.

[0009] The information processing device according to aspect 4 of the present disclosure is configured to update the first information and the second information so as to reflect the results of the action taken by the worker when the worker takes action on the equipment in the above-described aspect 2 or 3. With the above configuration, the first information and the second information can be quickly updated to the latest state.

[0010] An information processing device according to aspect 5 of the present disclosure is any of aspects 1 to 4, wherein the output unit includes a display that displays both the first information and the second information on the same screen using a GUI. The above configuration has the effect of making it easier for, for example, an administrator to understand the relationship between the first information and the second information.

[0011] The information processing device according to aspect 6 of the present disclosure is any one of aspects 1 to 5, wherein the first acquisition unit acquires, as the first information, information indicating feature amounts extracted from sensing results of a sensor installed in the facility. According to the above configuration, extracting feature amounts to reduce the amount of data contributes to saving storage capacity and reducing communication traffic.

[0012] In the information processing device according to aspect 7 of the present disclosure, in any one of aspects 1 to 6, the second acquisition unit acquires at least one of a skill map, a training plan, and a skill analysis result of a worker involved in the equipment as the second information. The above configuration has the effect of making it easier for a manager to understand, for example, what measures are being taken to maintain each piece of equipment.

[0013] In order to solve the above problems, an information processing method according to an eighth aspect of the present invention is an information processing method executed by a device, and includes a first acquisition step of acquiring first information on the status of equipment, a second acquisition step of acquiring second information on the skills of workers involved in the equipment, and an output step of outputting the first information and the second information to the same platform. The above method has the effect of making it easier for a manager to appropriately assign workers to deal with equipment.

[0014] The information processing device according to each aspect of the present invention may be realized by a computer. In this case, the control program of the information processing device that causes the computer to operate as each part (software element) of the information processing device to realize the information processing device on the computer, and the computer-readable recording medium on which the control program is recorded, also fall within the scope of the present invention. [Effects of the Invention]

[0015] According to one aspect of the present invention, it is possible for a manager to easily assign a person capable of dealing with various abnormalities that occur in equipment. [Brief explanation of the drawings]

[0016] [Figure 1] FIG. 1 is an example of a functional block diagram of a system. [Figure 2] 10 is an example of a flowchart showing a processing flow of an information processing method. [Figure 3] 10 is an example of a screen including first information and second information. DETAILED DESCRIPTION OF THE INVENTION

[0017] Hereinafter, one embodiment of the present invention will be described in detail.

[0018] [1. System configuration example] The following describes a system 100 according to the present disclosure. The system 100 is a system for monitoring equipment 10 on a factory line or the like, and when an abnormality occurs in the equipment 10 or inspection or the like becomes necessary, appropriately assigning a worker (person in charge) to deal with the abnormality or the like.

[0019] 1 is an example of a functional block diagram of a system 100. As shown in FIG. 1, the system 100 includes one or more pieces of equipment 10, a server device 20, an information processing device 30, and a terminal device 40.

[0020] The equipment 10 is, for example, a production facility or processing facility for a product, and includes linear motion parts, rotating parts, tools, etc. In many cases, the linear motion parts, etc. are operated by a motor.

[0021] The sensor 11 is a sensor attached to the equipment 10 that senses vibrations or the current value of the motor when a linear motion part or the like of the equipment 10 operates. In one embodiment, the sensor 11 senses when a moving part such as a linear motion part operates, but is not limited to this. For example, the present disclosure also includes an embodiment in which the equipment 10 includes a heater or a cooler and the sensor 11 senses the temperature of the heater or cooler, and an embodiment in which the sensor 11 is an image sensor.

[0022] The server device 20 is a device that stores various information and functions as a server for the information processing device 30. For example, the server device 20 stores the sensing results of the sensor 11 acquired from the equipment 10 as first information regarding the state of the equipment 10. In one aspect, the first information includes the sensing results of the sensor 11 and information indicating whether the equipment 10 is in a state requiring an action by an operator or a state not requiring an action. Here, a state requiring an action by an operator means, for example, a state in which an abnormality has occurred in the equipment 10, or a state in which repair, part replacement, inspection, or maintenance is required. Furthermore, the server device 20 may compare the sensing results of the sensor 11 with a predetermined threshold value to determine whether the equipment 10 is in a state requiring an action by an operator.

[0023] Furthermore, when the server device 20 determines that the equipment 10 is in any state that requires an action by an operator, the server device 20 may transmit a notification to that effect to each information processing device 30.

[0024] The server device 20 also stores second information related to the skills of workers involved in the facility 10. In one aspect, the second information may include some or all of the worker's qualifications, training history, department, years of service, past history and results of actions taken against the facility 10, and the worker's skill map, development plan, and skill analysis results derived from these.

[0025] The aforementioned skill map visualizes, using numerical values ​​and symbols, the equipment 10 that each worker can handle, their proficiency in handling the equipment, and the skills that each worker possesses, particularly in relation to their work. The training plan is a schedule for training and other activities to improve work skills. In many cases, the training plan includes an estimated time required for completion. The skill analysis results are, for example, an evaluation of the worker's skills and the tasks that the worker is expected to be able to perform based on the skills that the worker possesses.

[0026] Furthermore, the server device 20 may refer to one or more types of second information to derive other types of second information. For example, the server device 20 may refer to past results of actions taken on the equipment 10 to derive a skill analysis result for a certain worker.

[0027] Additionally, the server device 20 may store information indicating the schedule of each worker. Note that the schedule of a worker may affect the skill, and therefore may be included in the second information.

[0028] The information processing device 30 is a device realized as a smartphone, tablet, or personal computer owned by the manager of the facility 10, and is equipped with a control unit 31, a memory unit 35, a communication unit 36, an output unit 37, an input unit 38, and a notification unit 39.

[0029] The control unit 31 is a control device such as a CPU that controls the entire information processing, and includes a first acquisition unit 32 and a second acquisition unit 33.

[0030] The first acquisition unit 32 acquires first information relating to the state of the equipment 10.

[0031] The second acquisition unit 33 acquires second information related to the skills of the workers involved in the equipment 10.

[0032] The storage unit 35 is a storage device that at least temporarily stores various types of information. The storage unit 35 periodically synchronizes at least a portion of the stored information with information stored in the server device 20. For example, the storage unit 35 stores the first information, the second information, and information indicating the schedule of each worker.

[0033] The first acquisition unit 32 and the second acquisition unit 33 may acquire each piece of information from the storage unit 35 or from the server device 20. The server device 20 may be realized as an on-premise system provided in the same facility as the equipment 10, or may be realized as a cloud system, or may be realized as a combination of these. For example, the server device 20 that stores the first information may be realized as an on-premise system, and the server device 20 that stores the second information may be realized as a cloud system. The first acquisition unit 32 and the second acquisition unit 33 may acquire each piece of information from the server device 20 using, for example, an API (Application Programming Interface).

[0034] The first acquisition unit 32 may also be configured to acquire, as the first information, information indicating the degree of damage, lubrication, or wear of movable parts or the like of the equipment 10, derived from the sensing result.

[0035] The first acquisition unit 32 may also be configured to acquire, as the first information, information indicating feature quantities extracted from the sensing results of the sensors 11 provided in the equipment 10. Examples of the feature quantities include feature quantities related to the signal level or waveform of vibration or power waveforms in moving parts of the equipment 10. The extraction of the information indicating the feature quantities may be performed by a device (not shown) connected to the equipment 10, or by the server device 20. The same applies to the derivation of the lubrication degree and the like. Reducing the amount of data by extracting feature quantities contributes to saving storage capacity and reducing communication traffic.

[0036] Furthermore, when performing each process, the control unit 31 may refer to the first information, the second information, etc. stored in the storage unit 35 or the server device 20, and the same applies below.

[0037] The communication unit 36 ​​is an interface that performs communication processing with the server device 20 and other devices under the control of the control unit 31. In addition, the output unit 37 and the notification unit 39 may also communicate via the communication unit 36.

[0038] The output unit 37 outputs the first information and the second information to the same platform. The output unit 37 itself may be configured to include a display, or the output unit 37 may be configured to output each piece of information to a display realized as a device separate from the information processing device 30. The same platform as described above may include not only the same screen, but also the same software and hardware, the same operating platform for the service, and the like.

[0039] The input unit 38 is an interface through which a user inputs information to the information processing device 30. The input unit 38 can be realized as a button keyboard, a mouse, or the like. The output unit 37 and the input unit 38 may also be configured to be realized as an integrated touch panel. For example, the input unit 38 accepts an input operation by a manager to select a worker who will handle the equipment 10. The manager may select himself or herself as the worker who will handle the equipment 10, or may select multiple workers.

[0040] When the first information acquired by the first acquisition unit 32 indicates that any of the equipment 10 is in a state requiring attention by an operator, the notification unit 39 notifies the operator who has been determined to be the operator who will deal with the equipment 10, requesting that the operator deal with the equipment 10.

[0041] In one aspect, the notification unit 39 transmits a request to perform an action on the equipment 10 via the communication unit 36 ​​to a terminal device 40 carried by a worker selected by the manager as the worker who will perform an action on the equipment 10. Here, the terminal device 40 carried by the worker may be a device realized as a smartphone, tablet, personal computer, or the like, and may be a device having a configuration equivalent to that of the information processing device 30. Note that the notification unit 39 may also transmit information indicating that the equipment 10 has entered a state requiring action to terminal devices 40 carried by other workers who have not been selected as the worker who will perform an action on the equipment 10. Here, the other workers are workers in the same department as the worker who will perform the action, their superiors, etc. Note that the control unit 31 may also be configured to function as the notification unit 39.

[0042] Furthermore, the information processing device 30 may perform part of the processing of the server device 20, or may perform each processing in cooperation with the server device 20. For example, the information processing device 30 may perform the above-mentioned determination processing based on the sensing result acquired as the first information, or may perform processing to derive other types of second information by referring to one or more types of acquired second information. From another perspective, the server device 20 may be considered to constitute a part of the information processing device 30.

[0043] [2. System processing example] Next, a description will be given of the flow of processing of an information processing method executed by the information processing device 30 included in the system 100. Fig. 2 is an example of a flowchart showing the flow of the processing. The processing shown in the flowchart of Fig. 2 is started when, for example, an administrator of the facility 10 performs a predetermined operation on the information processing device 30.

[0044] In S101 (step S101), the first acquisition unit 32 of the information processing device 30 acquires first information regarding the state of each facility 10 from the server device 20. Here, the acquired first information includes information previously determined by the server device 20, indicating which state the facility 10 is in and which requires an action by an operator. Note that, as described above, the first acquisition unit 32 may acquire the sensing result of the sensor 11 as the first information, and the control unit 31 may make a determination based on the sensing result.

[0045] In S102, the second acquisition unit 33 acquires second information related to the skills of the workers involved in the equipment 10.

[0046] In S103, the output unit 37 outputs the first information and the second information to the same platform. Here, when the first information indicates that any of the facilities 10 is in a state requiring an action by an operator, the output unit 37 may output the first information and the second information related to an operator having skills appropriate to the state of the facility 10 to the same platform.

[0047] Specifically, for example, when the first information indicates that a part needs to be replaced in a certain facility 10, the output unit 37 may display, as the second information, a list of workers who have the skills to replace the part.

[0048] Fig. 3 is an example of a screen including the first information and the second information output by the output unit 37. The screen of Fig. 3 displays, as the first information, that facility A requires inspection, that facilities B and D do not require any action, that facility C requires repair, and that facility E is broken down and not operational. Here, facilities A to E are each an example of facility 10.

[0049] Moreover, the object 51 located to the left of the facility name is an object for displaying first information and second information about components included in each facility 10 as elemental technologies.

[0050] 3, the first information displayed on the screen is a numerical value indicating the "sufficiency status" of each facility 10. However, each numerical value may change depending on the state of the facility 10 that requires action.

[0051] Here, the "required level (or higher)" in the sufficiency status refers to the minimum proficiency required for a worker to deal with the equipment 10, and the "required number of workers" refers to the number of workers required for equipment maintenance, i.e., the number of workers required as candidates to deal with the equipment 10. Furthermore, the "number of workers on hand" refers to the number of workers who meet the conditions for dealing with the equipment 10, and the "difference" refers to the difference between the required number of workers and the number of workers on hand. In other words, a "difference" of -1 means that the number of workers on hand is one worker short of the required number of workers. Furthermore, the "number of workers to be trained" refers to the number of people currently being trained to meet the conditions for dealing with the equipment 10.

[0052] 3, the proficiency level (level) of the worker in handling each piece of equipment 10 is displayed as second information. For example, Mr. Yamada's proficiency level in handling equipment A is "4," which exceeds the proficiency level "3" required to handle equipment A, and therefore Mr. Yamada can handle equipment A.

[0053] The output unit 37 may also include a display that displays both the first information and the second information on the same screen using a GUI (Graphical User Interface). For example, the output unit 37 may output, as the first information, an object having a shape, size, color, or the like that corresponds to whether the equipment 10 is in a state that requires an action by an operator or a state that does not require an action. If the proficiency level of an operator satisfies the condition for taking action on the equipment 10, the output unit 37 may output, as the second information, an object indicating that fact and the value of the proficiency level. It is also desirable to have a configuration that allows the history of inspections, repairs, etc., for each equipment 10 to be displayed for each equipment 10 and for each operator, starting from the screen of FIG. 3.

[0054] In addition, the output unit 37 may output a Gantt chart or the like showing the schedule of each worker together with the screen of Figure 3, or may output a screen illustrating the correspondence between the first information and second information and objects such as a Gantt chart.

[0055] Furthermore, for example, the control unit 31 may extract workers who satisfy specific conditions for the equipment 10 specified via the input unit 38, and the output unit 37 may display a list of the extracted workers. Alternatively, the control unit 31 may refer to the schedule of each worker and sort the workers in the order in which they are able to start working on the equipment 10, and the output unit 37 may display the workers in the sorted order.

[0056] In S104, the input unit 38 accepts an input operation by the manager to select a worker who will deal with the facility 10. The input operation is performed, for example, by the manager selecting the proficiency value of a worker for a certain facility 10 on the screen of Fig. 3, thereby designating the worker as the worker who will deal with the facility 10.

[0057] In addition, for equipment 10 that does not require any action, i.e., equipment 10 that is displayed as "normal" on the screen of Figure 3, the configuration may be such that it is not possible to select an operator to take action, or when the equipment 10 is selected, the output unit 37 may be configured to display a dialog screen indicating that no action is required.

[0058] Furthermore, if the proficiency of the selected worker in dealing with the equipment 10 does not satisfy the conditions for dealing with the equipment 10, the output unit 37 may not only display a message to that effect, but also display a dialog screen prompting the user to perform an input operation to add a worker who satisfies the conditions or to change to another worker.

[0059] If all of the facilities 10 associated with the information processing device 30 are in a state in which no action is required, the subsequent processing is not performed, and the processing shown in the flowchart of FIG. 2 ends.

[0060] In S105, the notification unit 39 transmits a request to take action on the facility 10 to the terminal device 40 carried by the worker who has been determined as the worker who will take action on the facility 10.

[0061] In S106, after the worker has completed the treatment of the equipment 10, the control unit 31 acquires information indicating that the treatment has been completed.

[0062] Here, the process of the control unit 31 acquiring the information may be performed by an operator inputting information indicating that the countermeasures have been completed into the terminal device 40, and the terminal device 40 then transmitting the information to the information processing device 30. Alternatively, the process may be performed by a manager who has checked the equipment 10 inputting information indicating that the countermeasures have been completed into the input unit 38.

[0063] In S107, the control unit 31 updates the first information and the second information stored in the storage unit 35 so as to reflect the results of the worker's response to the equipment 10. The updated contents of the first information and the second information are also synchronized with the information stored in the server device 20. For example, the control unit 31 updates the response history for each equipment 10 and each worker, and then updates the first information for equipment 10 for which response has been completed, treating the equipment 10 as being in a normal state that does not require further response. Furthermore, when the number of responses reaches a predetermined number or more, the control unit 31 updates the second information so as to increase the worker's proficiency level.

[0064] As described above, the information processing method described above makes it easy for the manager to appropriately assign a person in charge who can deal with various abnormalities that occur in the equipment.

[0065] [3. Additional Notes] The proficiency of a worker in handling equipment 10 can be updated manually or automatically by the control unit 31 by completing a development plan such as training for each piece of equipment 10, as well as by, for example, obtaining a qualification, handling the equipment one or more predetermined number of times, accompanying other highly skilled workers in handling the equipment, or working for a predetermined period of time.

[0066] Furthermore, the workers who deal with the equipment 10 may include outsourced contractors and workers who place orders with the contractors.

[0067] Furthermore, the control unit 31 may update the proficiency level of the worker according to the time required for the worker to deal with the equipment 10. Here, the time required for the worker to deal with the equipment 10 may be the time from when the notification unit 39 requests the worker to deal with the equipment 10 until the completion of the deal, or the time from when the worker starts to deal with the equipment 10 until the completion of the deal. In the latter case, the worker may transmit the time when the worker starts to deal with the equipment 10 or the time required for the deal to the information processing device 30 via the terminal device 40. For example, if the time required for the worker to deal with the equipment 10 is less than a predetermined time, the control unit 31 may increase the proficiency level of the worker, or if the time required for the worker to deal with the equipment 10 is equal to or greater than the predetermined time, the control unit 31 may decrease the proficiency level of the worker. The predetermined times described above may be the same or different from each other. The same applies to the predetermined period described below.

[0068] Furthermore, if a predetermined period of time has passed since the worker completed dealing with the equipment 10 and before the equipment 10 next entered any state requiring attention, the control unit 31 may increase the proficiency level of the worker. Furthermore, if the equipment 10 entered any state requiring attention before a predetermined period of time has passed since the worker completed dealing with the equipment 10, the control unit 31 may decrease the proficiency level of the worker.

[0069] Furthermore, even if the equipment 10 is not currently in a state requiring any action, the control unit 31 may be configured to detect signs and calculate backwards to determine when inspection or maintenance of the equipment 10 will be necessary, allowing the manager to assign workers in advance.

[0070] In addition, if the control unit 31 knows based on each worker's schedule that the "number of holders" shown in Figure 3 will decrease on a specified date due to the planned retirement of a highly skilled worker, etc., the control unit 31 may set a training plan so that other workers will meet the conditions for taking action on the equipment 10 around the specified date.

[0071] Furthermore, the control unit 31 may automatically set a training plan for workers and an equipment maintenance plan for inspection or maintenance, etc., by referring to the first information, the second information, etc. For example, the control unit 31 may set a training plan so that the "difference" in Fig. 3, i.e., the difference between the number of workers required for equipment maintenance and the number of workers who meet the conditions for dealing with the equipment 10, varies less among the equipment 10. Furthermore, the control unit 31 may set an equipment maintenance plan so that, when a certain equipment 10 needs repair or has broken down and is no longer operational, the frequency of inspection or maintenance of that equipment 10 is increased for a certain period of time from the default frequency.

[0072] In addition, the control unit 31 may be configured to recommend one or more of the above-mentioned development plans or equipment maintenance plans to the manager via the output unit 37, and the manager may select the development plan or equipment maintenance plan to be implemented via the input unit 38.

[0073] In addition, the terminal device 40 carried by each worker may store information indicating the worker's schedule, and when a request to take action on the equipment 10 is received from the information processing device 30, the planned action may be reflected in the schedule automatically or by the worker performing an operation to approve the action.

[0074] As described above, the system 100 may include a plurality of components (devices), and a plurality of managers may each own an information processing device 30. For example, when a worker is assigned to work on the facility 10 using a first information processing device 30, it is desirable that the assignment be shared with another second information processing device 30 via the server device 20 or by direct communication, and that the information output by the second information processing device 30 be promptly reflected.

[0075] [4. Software implementation example] The functions of the information processing device 30, the server device 20 and the terminal device 40 (hereinafter referred to as "devices") can be realized by a program that causes a computer to function as the device, and a program that causes a computer to function as each control block of the device.

[0076] In this case, the device includes a computer having at least one control device (e.g., a processor) and at least one storage device (e.g., a memory) as hardware for executing the program. The control device and storage device execute the program, thereby realizing the functions described in each of the above embodiments.

[0077] The program may be non-transitory and may be recorded on one or more computer-readable recording media. The recording media may or may not be included in the device. In the latter case, the program may be supplied to the device via any wired or wireless transmission medium.

[0078] Furthermore, some or all of the functions of the control blocks can be realized by logic circuits. For example, an integrated circuit in which a logic circuit that functions as each of the control blocks is formed is also included in the scope of the present invention. In addition, the functions of the control blocks can also be realized by, for example, a quantum computer.

[0079] Furthermore, each process described in each of the above embodiments may be executed by AI (Artificial Intelligence). In this case, the AI ​​may run on the control device or on another device (for example, an edge computer or a cloud server).

[0080] The present invention is not limited to the above-described embodiments, and various modifications are possible within the scope of the claims. Embodiments obtained by appropriately combining the technical means disclosed in different embodiments are also included in the technical scope of the present invention. [Explanation of symbols]

[0081] 10 Equipment 11 Sensors 20 Server device 30 Information processing equipment 31 Control Unit 32 First acquisition part 33 Second acquisition part 35 Storage section 36 Communications Department 37 Output section 38 Input section 39 Notification Department 40 Terminal Equipment 100 systems

Claims

1. a first acquisition unit that acquires first information related to a state of the equipment; a second acquisition unit that acquires second information related to skills of workers involved in the equipment; an output unit that outputs the first information and the second information to the same platform; An information processing device comprising:

2. The output unit When the first information indicates that the equipment is in a state requiring an action by an operator, the first information and second information relating to an operator having skills corresponding to the state of the equipment are output. The information processing device according to claim 1 .

3. The system further includes a notification unit that, when the first information indicates that the equipment is in a state requiring an action by an operator, issues a notification requesting an action to be taken on the equipment to an operator determined to be the operator who will take action on the equipment. The information processing device according to claim 1 .

4. When the worker takes action on the equipment, the first information and the second information are updated so that the result of the action is reflected.

4. The information processing device according to claim 2 or 3.

5. The output unit The display is provided to display both the first information and the second information on the same screen using a GUI.

3. The information processing device according to claim 1 or 2.

6. The first acquisition unit Acquire, as the first information, information indicating a feature extracted from a sensing result of a sensor installed in the facility.

3. The information processing device according to claim 1 or 2.

7. The second acquisition unit At least one of a skill map, a training plan, and a skill analysis result of a worker involved in the equipment is acquired as the second information.

3. The information processing device according to claim 1 or 2.

8. 1. An information processing method performed by an apparatus, comprising: a first acquisition step of acquiring first information related to a state of the equipment; a second acquisition step of acquiring second information related to the skills of workers involved in the equipment; an output step of outputting the first information and the second information to the same platform; An information processing method including:

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