Security center device

Abstract

To eliminate the need for specifying a room of a noise generation source when a resident of a multiple dwelling house subscribing to a security service reports a complaint about noise in a room of another resident.SOLUTION: The residents of the multiple dwelling house 2 report complaints of noise caused by other residents from a guard terminal 20 to a guard center device 1. The security center device 1 specifies the contents of the report (noise and its generation time) and the room of the report source, and sets rooms around the room as candidate areas of the room of the noise generation source. The security center device 1 refers to a security mode of each room in the candidate area and detection signals of various sensors in a noise generation time zone including a predetermined time before and after a noise generation time, and specifies a room of a noise generation source.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a security center device, and more particularly to a security center device having a function for dealing with noise complaints reported by residents of an apartment complex that is the object of security. [Background technology]

[0002] Systems that provide various services to residents of apartment buildings include the apartment building management system described in Patent Document 1 and the resident-to-resident proxy messaging device within the apartment building (hereinafter referred to as the apartment building proxy messaging device) described in Patent Document 2. There is.

[0003] The apartment building management system described in Patent Document 1 comprises anomaly detection means such as heat sensors, gas leak sensors and security sensors (e.g., infrared sensors, magnet sensors and glass sensors) installed at predetermined locations in each dwelling unit, a power control means installed in each dwelling unit and controlling the individual ON / OFF of the power switches of electrical appliances such as lighting equipment, air conditioners and power supplies of automatic water heaters, a photographing means and intercom installed at the entrance and / or the front door of each dwelling unit for photographing visitors, and a personal computer installed in each dwelling unit.

[0004] Each apartment has a computer installed in the room that manages and operates various systems, including the security system, electrical appliance control system, intercom system, and internet system.

[0005] The proxy messaging device in an apartment complex described in Patent Document 2 is equipped with a terminal device consisting of a communications unit that, when a call is received from a neighboring resident in the apartment complex who has suffered damage due to noise or the like (hereinafter referred to as the victim resident) and determines that the call is from a resident in the apartment complex and answers the call; a voice guidance unit that, after answering the call, notifies the neighboring resident of various message messages and menu contents; a memory unit that stores various information including the telephone numbers of each resident in the apartment complex, the association between telephone numbers and room numbers, and information regarding message menus and their corresponding input numbers; and a processing unit that performs determination processing for various operations.When this terminal device receives a call from a victim resident, the message contents selected by the victim resident from the various message messages and menu contents are notified to the resident causing the noise or the like. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Japanese Patent Application Laid-Open No. 2000-259970 [Patent Document 2] Japanese Patent Application Laid-Open No. 2002-77398 Summary of the Invention [Problem to be solved by the invention]

[0007] The apartment complex management system described in Patent Document 1 does not provide a service to deal with complaints about noise and other issues that arise between residents of the apartment complex. On the other hand, the apartment complex proxy messaging device described in Patent Document 2 does provide such a service.

[0008] Therefore, it is conceivable to add a function to deal with complaints about noise, etc., such as the apartment complex management system described in Patent Document 1, to a system that has the function of guarding an apartment complex.

[0009] However, the apartment building proxy messaging device described in Patent Document 2 requires residents (residents) who are affected by noise to identify the room where the noise is coming from and notify the authorities, which can make it difficult to identify the room where the noise is coming from in apartment buildings where each room is adjacent to multiple other rooms.

[0010] The present invention was made in consideration of the above situation, and its purpose is to eliminate the need for residents of apartment buildings who subscribe to a security service to identify the room from which the noise is coming when they report a complaint about noise in another resident's room. [Means for solving the problem]

[0011] The present invention is a security center device equipped with the function of dealing with complaints from residents of apartment buildings that have subscribed to a security service, and comprises a first storage means for storing the security terminal device ID in a complaint report sent from a security terminal device installed in a room to be guarded, the noise in another room that is the cause of the complaint, and the time the noise occurred; a candidate area determination means for determining rooms surrounding the room from which the complaint report was sent, identified by the security terminal device ID stored in the first storage means, as candidate areas for the room from which the noise occurred; a noise source identification means for identifying the room from which the noise occurred from among the rooms in the candidate area; and a complaint notification means for notifying the security terminal device in the room from which the noise occurred or a mobile terminal device of the resident of that room of the content of the complaint, wherein the noise source identification means identifies the room from which the noise occurred by referring to the security mode of the security terminal device in the room in the candidate area during a noise occurrence period that includes a predetermined time before and after the time the noise occurred. [Effects of the Invention]

[0012] According to the present invention, when a resident of an apartment building who has subscribed to a security service reports a complaint about noise in another resident's room, there is no need to identify the room from which the noise is coming. [Brief explanation of the drawings]

[0013] [Figure 1]1 is a diagram showing a configuration of a security system according to an embodiment of the present invention. [Figure 2] 2 is a block diagram showing the internal configuration of the security center device in FIG. 1. FIG. [Figure 3] 2 is a block diagram showing the internal configuration of the security terminal device in FIG. 1. FIG. [Figure 4] 10 is a flowchart showing a complaint reporting process by a security terminal device. [Figure 5] 10 is a flowchart showing an outline of a complaint handling process by the security center device. [Figure 6] 6 is a flowchart showing the details of the complaint handling process shown in FIG. 5. [Figure 7] FIG. 7 is a diagram for explaining a specific example of the complaint handling process shown in FIG. 6. [Figure 8] FIG. 7 is a diagram for explaining another specific example of the complaint handling process shown in FIG. 6. DETAILED DESCRIPTION OF THE INVENTION

[0014] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Security system configuration FIG. 1 is a diagram showing the configuration of a security system according to an embodiment of the present invention. This security system has a configuration in which a security center device 1, security terminal devices 20 installed in each room in an apartment building 2, and individual notification destinations 4 are connected by a communication line 3.

[0015] The security center device 1 is a computer system installed at a security company that provides security services, and the security terminal device 20 is a security controller installed in the residence (here, each room of an apartment building 2) of a contractor (hereinafter also referred to as a subscriber) who has signed a contract for the security services provided by the security company. The communication line 3 is a public telephone line, an internet line, etc. Also, the individual notification destination 4 is here the subscriber's mobile terminal device, but it may also be the security terminal device 20.

[0016] The security terminal device 20 is connected to various sensors (fire sensor, gas leak sensor, open / close sensor, etc.), and has the function of sending an abnormality report to the security center device 1 via the in-house communication line 30 and the communication line 3 when these sensors detect an abnormal condition (fire outbreak, gas leak occurrence, intrusion sensor, etc.). This function is a general function of the security terminal device 20.

[0017] Furthermore, the security terminal device 20 has a function to send a complaint to the security center device 1 when a subscriber is disturbed by noise made by another subscriber in the apartment complex 2 (hereinafter referred to as the complaint notification sending function). The security center device 1 has a function to identify the room that is the source of the noise based on the receipt of the complaint notification and notify the individual notification destination 4 of the resident of that room (hereinafter referred to as the complaint notification sending function). The functions of the security terminal device 20 and the security center device 1 are unique to the security system according to the embodiment of the present invention. Details will be described later.

[0018] <Internal configuration of security center device> FIG. 2 is a block diagram showing the internal configuration of the security center device appearing in FIG. The security center device 1 is configured by a computer, and includes a control unit 11, a communication control unit 12, an operation unit 13, a display unit 14, and a storage unit 15, all of which are connected to the control unit 11.

[0019] The control unit 11 is equipped with a CPU, ROM, RAM, etc., and the CPU uses the RAM as a working area to process the programs and data stored in the ROM and memory unit 15, thereby functioning as the candidate area setting means and noise source identification means of the present invention, and also functions as the complaint notification means together with the communication control unit 12.

[0020] The communication control unit 12 is a means for communicating with the security terminal device 20 and the individual notification destination 4 through the communication line 3. The operation unit 13 is a user interface consisting of a keyboard, mouse, etc., and notifies the control unit 11 of electrical signals representing operation inputs by the user. The display unit 14 is a user interface consisting of a liquid crystal display device, etc., and displays information representing the operation inputs of the operation unit 13, information representing the operating status of the security center device 1, etc.

[0021] The memory unit 15 is made up of an SSD (solid state drive) or HDD (hard disk drive), and pre-stores programs and data necessary for the security center device 1 to realize various functions. Data reported from the security terminal device 20 is also stored in chronological order. Here, the data illustrated includes subscriber information, security mode information, abnormality notification reception information, complaint notification reception information, and complaint notification transmission information. Note that these data may also be stored in a server that can communicate with the security center device 1. The memory unit 15 corresponds to the first memory means and the second memory means.

[0022] [Table 1]

[0023] The subscriber information is shown in Table 1. The subscriber information consists of the subscriber's name, telephone number, fax number, address, sensor registration information, security terminal device ID, workplace information, family information, and email address information.

[0024] Of the subscriber information, the sensor registration information is information that indicates the types of various sensors connected to the security terminal device 20 and their installation locations (including the room floor plan). The security terminal device ID is unique identification information assigned to each security terminal device 20. The other subscriber information is general information.

[0025] The security mode information is information that indicates the security mode (home security mode, away security mode, home mode, etc.) and its history of the security terminal device 20. This security mode can be set from the security terminal device 20 or from the subscriber's mobile terminal device.

[0026] The abnormality notification reception information is information that includes the type of abnormality notification (fire, gas leak, intrusion, etc.) sent from the security terminal device 20 and the time of sending. The complaint notification reception information is information that includes the content of the complaint notification sent from the security terminal device 20 (here, the noise that is the cause of the complaint and the time of its occurrence) and the time of receiving. The complaint notification transmission information is information that includes the content of the notification (individual notification destination 4, notification time, etc.) to the individual notification destination 4 of the subscriber identified as the source of the noise included in the content of the complaint notification.

[0027] <Configuration of security terminal device> FIG. 3 is a block diagram showing the internal configuration of the security terminal device in FIG. The security terminal device 20 includes a control unit 21, a communication control unit 22, an operation unit 23, a display unit 24, and a memory unit 25, all of which are connected to the control unit 21. The control unit 21 is also connected to various sensors 40 via wireless or wired communication lines.

[0028] The control unit 21 includes a CPU, a ROM, a RAM, etc., and the CPU processes programs and data stored in the ROM and the storage unit 25 using the RAM as a working area, thereby realizing various functions.

[0029] The operation unit 23 is a user interface consisting of various buttons that notifies the control unit 21 of an electrical signal representing an operation input by the user. The various buttons include a security mode setting button for setting a security mode (home security mode, away security mode, home mode, etc.), a complaint report button for sending a complaint report to the security center device 1, etc.

[0030] The display unit 24 is a user interface that includes a liquid crystal display device or the like and displays information representing the operation input of the operation unit 23, information representing the operating status of the security terminal device 20, etc. The operation unit 23 may be configured as a touch panel of the liquid crystal display device.

[0031] The storage unit 25 is made up of a solid state drive (SSD) or flash memory, and pre-stores the programs and data necessary for the security terminal device 20 to realize various functions. It also stores, in chronological order, detection information from the various sensors 40, security mode information from the security terminal device 20, and report information to the security center device 1. Here, the security mode information, sensor detection information, abnormality report transmission information, and complaint report transmission information are illustrated.

[0032] The security mode information is the same as the security mode information stored in the memory unit 15 of the security center device 1. The abnormality report transmission information is information including the type of abnormality report (fire, gas leak, intrusion, etc.) sent to the security center device 1 and the time of sending. The complaint report transmission information is information including the content of the complaint report sent to the security center device 1 (the noise that caused the complaint and the time of its occurrence), the security terminal device ID, and the time of sending.

[0033] Various sensors 40 are connected to the control unit 11 via wired or wireless communication lines. Here, the various sensors 40 are illustrated as a fire sensor, a gas leak sensor, an opening / closing sensor, a human presence sensor, and a piezoelectric sensor. These are installed in predetermined locations in each room of the apartment building 2. The piezoelectric sensor is attached to the opening / closing sensor installed on the door, and has the function of detecting the sound of the door opening and closing. The other sensors are well known.

[0034] <Complaint reporting using security terminal equipment> 4 is a flowchart showing the complaint reporting process by the security terminal device. This process flow starts when a subscriber who reports a complaint about noise caused by a subscriber in another room (hereinafter referred to as the "complainant") selects the complaint reporting menu from the menu screen displayed on the operation unit 23 of the security terminal device 20.

[0035] First, a complaint content input screen is displayed on the display unit 24 (step S101). This screen displays a list of noises that are the cause of the complaint (talking voices, sounds from television, etc., sounds from musical instruments, footsteps, sounds from work, etc.). Along with the list, the time the noise occurred is also displayed so that it can be entered. For example, if the current day is June 1, 2024, "June 1, 2024, hour:minute" is displayed below the text "Please enter the time of occurrence," allowing the user to enter the "hour" and "minute." However, although a list of noises is displayed, it is not possible to select from the list. In other words, the type of noise is not distinguished.

[0036] When the complainant checks the noise list and enters the time the noise occurred, completing the entry of the complaint details (step S102), a complaint notification confirmation screen is displayed. When the "Report" button on this screen is pressed (step S103), the complaint notification is sent (step S104), and the complaint notification process ends. On the other hand, when the "Do not report" button is pressed, the complaint notification process is stopped and the screen returns to the menu screen.

[0037] <Outline of complaint handling> FIG. 5 is a flowchart showing an outline of the complaint handling process performed by the security center device.

[0038] The security center device 1 receives the complaint report, identifies the complainant's residential area (building / unit) and room number, and sets the complaint content (step S1).

[0039] Next, the security center device 1 checks whether there are any complaints with the same content within the identified residential area, and identifies all rooms where complaints with the same content have been reported (step S2). The same content means that the cause of the complaint (noise in this case) is the same, and the time of occurrence is approximately the same (for example, within a difference of ±15 minutes). Because noise lasts for a fairly long time and the time of occurrence is manually entered by the complainant, a margin of error in the reported time of occurrence is taken into account, and the time for determining whether the complaints are the same is allowed for.

[0040] In this specification, the range of, for example, 15 minutes before and after the reported time of noise occurrence (±15 minutes from the reported time of noise occurrence) is defined as the noise occurrence time zone. For example, if the time of noise occurrence input by the complainant is 11:00, the noise occurrence time zone (the actual time of noise occurrence) is estimated to be between 10:45 and 11:15. In other words, the same content of the complaint means that the cause of the complaint and the time zone of its occurrence are the same. Therefore, for example, a complaint where the complainant inputs the time of noise occurrence of 11:00 (the actual time of noise occurrence is estimated to be between 10:45 and 11:15) and a complaint where the complainant inputs the time of noise occurrence of 11:15 (the actual time of noise occurrence is estimated to be between 11:00 and 11:30) are determined to have the same content.

[0041] Next, the security center device 1 determines the rooms surrounding all the rooms for which complaints of the same content have been reported as candidate areas for noise sources (step S3). Here, all the rooms for which complaints of the same content have been reported are the rooms identified in step S1 and all the rooms identified in step S2. Furthermore, the surrounding rooms are, for example, eight rooms adjacent "above / below / left / right / diagonally."

[0042] Next, the security center device 1 refers to various information it manages to narrow down the sources of noise from among the rooms in the candidate area (step S4). More specifically, it narrows down the sources of noise by referring to the security mode used to determine whether the occupant is at home during the time period when the noise is occurring in each room in the candidate area, the level of the door opening / closing sound detected by the piezoelectric sensor attached to the door opening / closing sensor, and family information such as whether the occupant lives alone or has children.

[0043] Next, the security center device 1 increases the alert level for the narrowed-down rooms, and when the threshold is exceeded, notifies the individual notification destination of the subscriber of the room (step S5), and ends the complaint handling process.

[0044] <Details and examples of complaint handling> Figure 6 is a flowchart showing the details of the complaint handling process shown in Figure 5. Figure 7 is a diagram for explaining a specific example of the complaint handling process shown in Figure 6, and Figure 8 is a diagram for explaining another specific example of the complaint handling process shown in Figure 6. Here, Figure 7 corresponds to the complaint handling status of 24 rooms (6 across x 4 down) in apartment building 2 when the first complaint report is received in an arbitrary period (here, 11:00), and Figure 8 corresponds to the complaint handling status of 24 rooms (6 across x 4 down) in apartment building 2 when the second complaint report is received in that period (here, 12:00). Note that these 24 rooms are considered to be in the same residential area.

[0045] As shown in Fig. 6, first, security center device 1 receives a complaint report (step S11). More specifically, communication control unit 12 receives the complaint report and sends it to control unit 11. The complaint report includes the security terminal device ID of security terminal device 20 that sent the complaint report, the noise that is the complaint content and the time of its occurrence, and the time of report (the time the complaint report was sent).

[0046] Next, the security center device 1 identifies the building name and room number of the apartment building 2 where the complainant resides from the security terminal device ID, and sets the complaint content and the time of the report (step S12). More specifically, the control unit 11 identifies the residential area (building name and building name) and room number of the apartment building 2 from which the complaint report was sent from the security terminal device ID, links the complaint content and the time of receipt, and stores them in the memory unit 15 as complaint report receipt information. The above steps S11 and S12 correspond to step S1 in Figure 5.

[0047] Figure 7A shows that a complaint report for complaint a, sent from the third room from the left on the first floor of apartment building 2, was received and set at 11:00. Here, the content of complaint a is the noise and the time of its occurrence. Figure 8A also shows that a complaint report for complaint a, sent from the second room from the left on the first floor of apartment building 2, was received and set at 12:00, and that a complaint report for complaint a was made from the third room from the left on the first floor of apartment building 2 at 11:00.

[0048] Next, the security center device 1 checks whether there is a complaint with the same content in the same residential area, and if there is, registers it (step S13). More specifically, it checks whether there is a complaint report with the same content in the same residential area as the residential area identified in step S12, that is, whether it is stored in the memory unit 15 as complaint report information, and if there is, it registers it. This step S13 corresponds to step S2 in Figure 5.

[0049] Figure 7B shows that a complaint report for complaint a sent from the third room from the left on the first floor of apartment building 2 was received at 11:00, and at the time of setting, there were no complaint reports for complaint a in the same residential area.

[0050] Next, the security center device 1 sets the rooms surrounding the room that reported the complaint information with the same complaint content as candidate noise source areas (step S14). More specifically, if it is confirmed in step S13 that a complaint report with the same complaint content has been received in the same residential area and registered, the security center device 1 sets the rooms surrounding the registered room as candidate noise source areas. If it is confirmed in step S13 that a complaint report with the same complaint content has not been received in the same residential area, the security center device 1 sets only the rooms surrounding the room identified in step S12 as candidate noise source areas. Step S14 corresponds to step S3 in Figure 5.

[0051] Figure 7C shows that a complaint report for complaint a sent from the third room from the left on the first floor of Apartment 2 was received at 11:00, and since there were no complaint reports for complaint a in the same residential area at the time of setting, five rooms around the room (above / left / right / diagonally upper left / diagonally upper right) were set as candidate areas. Also, Figure 8B shows that a complaint report for complaint a sent from the second room from the left on the first floor of Apartment 2 was received at 12:00, and since there were complaint reports for complaint a in the same residential area at the time of setting, five rooms around the room from which the complaint report was sent (above / left / right / diagonally upper left / diagonally upper right) were set as candidate areas. Here, the shaded rooms are the rooms in the candidate areas.

[0052] Next, the security center device 1 sequentially selects rooms in the candidate area to identify the noise source (step S15). That is, in the case of Fig. 7C, for example, five rooms are selected in the order of left → diagonally upper left → top → diagonally upper right → right, relative to the room from which the complaint was reported. Similarly, in the case of Fig. 8B, for example, five rooms are selected in the order of left → diagonally upper left → top → diagonally upper right → below that, relative to the room from which the complaint was reported.

[0053] Then, for the selected room, the security mode for the time period when the noise occurred, which is a predetermined time period (for example, 15 minutes before and after) before and after the time when the noise occurred, is first confirmed (step S16). The time when the noise occurred is stored as complaint notification reception information in the memory unit 15 of the security center device 1. In addition, the security mode (home security mode, away security mode, home mode) is notified to the security center device 1 every time the security mode setting is changed in the security terminal device 20, and is stored in the memory unit 15 as security mode information.

[0054] If it is determined in step S16 that the user is at home (home security mode or home mode), the process proceeds to step S17, and if it is determined that the user is out (out security mode), the process proceeds to step S19.

[0055] In step S17, the sensor detection value is checked, and if it is within the threshold, the process proceeds to step S19, but if it exceeds the threshold, the warning level is incremented by 1 in step S18, and the process proceeds to step S19. Here, the sensor detection value is the level of the door opening and closing sound detected by the piezoelectric sensor in the security terminal device 20, the number of times the door is opened and closed detected by the opening and closing sensor installed on the door, the presence or absence of a person detected by the human presence sensor, etc., and is transmitted in chronological order from the security terminal device 20 to the security center device 1 and stored in the memory unit 15 as sensor detection information.

[0056] In other words, only if the person is at home during the time the noise is generated and the sensor detection value exceeds the threshold, the warning level is incremented and then the process proceeds to step S19; if the person is not at home during the time the noise is generated or if the sensor detection value is within the threshold even if the person is at home, the warning level is not incremented and the process proceeds to step S19.

[0057] In step S19, it is determined whether the selection of rooms in the candidate area has been completed. If the determination is negative, the process proceeds to step S15, where a room in the candidate area is selected, and the above-described "S16 → S19," "S16 → S17 → S19," or "S16 → S17 → S18 → S19" is then executed. In both the cases of FIG. 7C and FIG. 8B, the process is executed for five rooms, resulting in a positive determination in step S19. Note that in the above description, rooms in the candidate area are selected one by one in step S15, and the processing from step S16 onward is executed, but rooms in the candidate area may be selected simultaneously in step S15, and the processing from step S16 onward may be executed in parallel.

[0058] 7D and 8C show the results of the positive judgment in step S19 when the first and second complaint reports are received, respectively. In FIG. 7D, the alert levels of all five rooms surrounding the room from which the complaint report was received at 11:00, i.e., all rooms in the candidate area, are incremented to 1 (#1 in the figure). Also, in FIG. 8C, the alert levels of all five rooms surrounding the room from which the complaint report was received at 12:00, i.e., all rooms in the candidate area, are incremented to 1 (#1 in the figure). That is, in FIG. 8C, the alert levels of the five rooms shown in FIG. 8C are added to the alert levels of the five rooms shown in FIG. 7D, so the alert levels of the second and third rooms from the left on the second floor are increased to 2. Note that the second room from the left on the first floor, which had an alert level of 1 in FIG. 7D, has now been cleared because it was the source of the second complaint report. The above steps S15 to S19 correspond to step S4 in FIG.

[0059] In step S20, the security center device 1 sequentially selects rooms in the candidate areas to determine the notification destination of the complaint notification. That is, as in step S15, in the case of Fig. 7D, for the room from which the complaint notification received at 11:00 a.m. originates, for example, five rooms are selected in the order of left → diagonally upper left → top → diagonally upper right → right. Also, in the case of Fig. 8C, for the room from which the complaint notification received at 11:00 a.m. originates, for example, five rooms are selected in the order of left → diagonally upper left → top → diagonally upper right → below that. Next, for the room from which the complaint notification received at 12:00 a.m. originates, for example, five rooms are selected in the order of left → diagonally upper left → top → diagonally upper right → below that.

[0060] Then, the warning level for the selected room is checked (step S21), and if it is within the threshold, the process proceeds to step S23; if it exceeds the threshold, the process proceeds to step S22, where individual notification destinations for the subscriber information for that room are set, and then the process proceeds to step S23.

[0061] In step S23, it is determined whether the selection of rooms in the candidate area has been completed. If the determination is negative, the process proceeds to step S20, where a room in the candidate area is selected, and the above-described "S21 → S23" or "S21 → S22 → S23" is then executed. In the case of FIG. 7D, the process is executed for five rooms surrounding the room from which the complaint report was sent, which was received at 11:00. In the case of FIG. 8C, the process is executed first for five rooms surrounding the room from which the complaint report was sent, which was received at 11:00, and then for five rooms surrounding the room from which the complaint report was sent, which was received at 12:00, resulting in a positive determination in step S23. Note that in the above description, rooms in the candidate area are selected one by one in step S20, and the processes from step S21 onward are executed. However, rooms in the candidate area may be selected simultaneously in step S21, and the processes from step S21 onward may be executed in parallel.

[0062] If the judgment in step S23 is positive, the setting of the individual notification destination is checked (step S24), and if a setting has been made, the individual notification destination is notified (step S25), and the complaint handling process shown in this figure is terminated; if a setting has not been made, the complaint handling process shown in this figure is terminated.

[0063] If the warning level threshold is, for example, 3 or higher, the complaint handling process shown in Fig. 6 ends without executing step S25 in both Fig. 7D and Fig. 8C. Then, every time a complaint is received thereafter, the complaint handling process shown in Fig. 6 is executed, and when the warning level exceeds the threshold, a complaint is notified. The above steps S20 to S25 correspond to step S5 in Fig. 4. The warning level is cleared when a resident moves and changes their subscriber information.

[0064] Thus, according to the security system of an embodiment of the present invention, when a resident of an apartment building 2 reports a complaint about noise caused by another resident to the security center device 1 from the security terminal device 20 in his or her room, the security center device 1 can identify the room that is the source of the noise based on the content of the complaint and information about each room in the apartment building 2 that it manages, and notify the resident of that room.Therefore, when a resident of an apartment building who has subscribed to the security service reports a complaint about noise in another resident's room, there is no need to identify the room that is the source of the noise.

[0065] Next, a modified example of the invention will be described. <Variation 1> The security center device 1 acquires and uses smart meter data such as electricity usage, gas usage, and water usage for each room in the candidate area for the noise source via the security terminal device 20. That is, for example, it is inserted between steps S16 and S17 in the flowchart shown in Fig. 6. Since it is possible to estimate the number of people at home in each room in the candidate area during the time period when the noise is occurring, the accuracy of identifying (narrowing down) the noise source is improved.

[0066] <Variation 2> The security center device 1 acquires the response results from the individual notification destinations 4, stores and manages them in the memory unit 15, and enables notification of the response results to the security terminal device 20 that sent the complaint report or to the mobile terminal device of the resident of that room.

[0067] <Variation 3> If there is no room within the potential noise source area where the warning level exceeds the threshold and the noise source cannot be identified, a message suggesting the installation of, for example, a piezoelectric sensor for a limited period of time in order to identify the noise source is sent to the security terminal device 20 that originated the complaint report. When creating this message, the subscriber information (room layout, type and location of sensors already installed) managed by the security center device 1 and the positional relationship with rooms with a relatively high alert level are taken into consideration. That is, for example, in the room from which the complaint was reported at 11:00 in FIG. 8D, the sensor is installed facing the ceiling on the right side, and in the room from which the complaint was reported at 12:00, the sensor is installed facing the ceiling.

[0068] <Variation 4> The type of noise (talking, sounds from television or other sources, sounds from musical instruments, footsteps, sounds from work, etc.) is distinguished. That is, in step S101 of Fig. 4 (displaying the complaint content input screen), the type of noise can be selected from a list of noises (talking, sounds from television or other sources, sounds from musical instruments, footsteps, sounds from work, etc.). The security center device 1 also considers the type of noise to be the same as well as the time period in which the noises occurred to be the same as a requirement for the same complaint.

[0069] <Variation 5> In step S101 of Fig. 4 (displaying the complaint content input screen), the user can input the general direction of the noise (for example, "up / down / left / right / each diagonal"). The security center device 1 can limit the setting range of the candidate noise source area according to the general direction of the noise. [Explanation of symbols]

[0070] 1...security center device, 2...apartment building, 4...individual notification destination, 11...storage unit, 12...communication control unit, 15...storage unit, 20...security terminal device, 40...various sensors.

Claims

1. A security center device having a function of handling complaints from residents of an apartment complex that has subscribed to a security service, a first storage means for storing a security terminal device ID in a complaint report sent from a security terminal device installed in a room to be guarded, the noise in another room that is the cause of the complaint, and the time when the noise occurred; a candidate area setting means for setting rooms around a room that is a source of a complaint report specified by the security terminal device ID stored in the first storage means as candidate areas for the room that is the source of the noise; a noise source identification means for identifying a room that is a source of the noise from among the rooms in the candidate area; a complaint notification means for notifying a security terminal device in the room where the noise is generated or a mobile terminal device of a resident of the room of the complaint; The noise source identification means is a security center device that identifies the room that is the source of the noise by referring to the security mode of the security terminal device in the room in the candidate area during the noise occurrence time period, which includes a predetermined time before and after the time the noise occurs.

2. 2. The security center device according to claim 1, The noise source identification means is a security center device that identifies the room from which the noise is generated by referring to the security mode of the security terminal device in the room in the candidate area during the time period when the noise is generated, as well as the detection signal of a sensor connected to the security terminal device in the room in the candidate area during the time period when the noise is generated.

3. 2. The security center device according to claim 1, The noise source identification means is a security center device that refers to family information among subscriber information of the rooms in the candidate area in addition to the security mode of the security terminal device of the rooms in the candidate area during the time period when the noise is occurring.

4. 2. The security center device according to claim 1, The noise source identification means is a security center device that refers to the amount of electricity or water used in the room in the candidate area in addition to the security mode of the security terminal device in the room in the candidate area during the time period when the noise is occurring.

5. 2. The security center device according to claim 1, a second storage means for storing the security terminal device ID and the noise occurrence time of a complaint report with the same content transmitted from a security terminal device in a room in the same residential area as the room from which the complaint report was made, The candidate area setting means of the security center device sets the rooms surrounding the room from which the complaint report was made, identified by the security terminal device ID stored in the first storage means, as well as the rooms surrounding the room from which the complaint report was made, identified by the security terminal device ID stored in the second storage means, as candidate areas for the room from which the noise is generated.

6. 2. The security center device according to claim 1, means for receiving a response signal from an individual notification destination of the occupant of the room where the noise is generated and for whom the complaint notification means has been notified; and means for transmitting the content of the response of the response signal to the security terminal device of the room from which the complaint was reported or to the mobile terminal device of the resident of that room.

7. 2. The security center device according to claim 1, a security center device having means for transmitting a message to the security terminal device in the room from which the complaint was reported, the message suggesting the installation of a piezoelectric sensor to identify the room from which the noise is generated;

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