Information processing device, method for presenting know-how, program for presenting know-how

Abstract

Improve the technique for presenting know-how. [Solution] The information processing device 10 includes a control unit 11 that acquires a request for outputting know-how, acquires status information, adjusts the content of the know-how corresponding to the request based on the status information, and outputs it via an output unit 14.

Description

Technical Field

[0001] This disclosure relates to an information processing apparatus that presents know-how, a know-how presentation method, and a know-how presentation program.

Background Art

[0002] Conventionally, technologies related to learning systems such as knowledge and know-how have been known. For example, Patent Document 1 discloses a technology that uses generative AI to realize the provision of lectures according to the level of the attendees.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] Although Patent Document 1 discloses a learning system that uses machine learning such as generative AI, no consideration has been given to adjusting the content of know-how presentation according to the situation, scene, etc. of the user who receives the know-how presentation. That is, there was room for improvement in the know-how presentation technology. Here, know-how refers to specific and specialized knowledge, techniques, methods, and information, and is typically transmitted through explanations using words, images, and actions. Examples of know-how targets include operations such as screwing and assembly, application and software operations, and business execution procedures, but are not limited thereto. <()

[0005] In view of such circumstances, an object of the present disclosure is to improve the know-how presentation technology.

Means for Solving the Problems

[0006] An information processing apparatus according to an embodiment of the present disclosure is an information processing apparatus, We obtain requests related to the output of know-how, Obtain situation information, The control unit adjusts the content of the know-how corresponding to the aforementioned request based on the status information and outputs it via the output unit. It is equipped with. [Effects of the Invention]

[0007] According to one embodiment of this disclosure, the technique for presenting know-how is improved. [Brief explanation of the drawing]

[0008] [Figure 1] This block diagram shows a schematic configuration of a system according to one embodiment of the present disclosure. [Figure 2] This is a flowchart showing the operation of an information processing device. [Modes for carrying out the invention]

[0009] The embodiments of this disclosure will be described below.

[0010] (Summary of the embodiment) Referring to Figure 1, the overview and configuration of System 1 according to this embodiment will be described.

[0011] The system 1 according to this embodiment comprises an information processing device 10 and a server device 20. The information processing device 10 and the server device 20 are communicated with a network 30, which includes, for example, a mobile communication network and the Internet.

[0012] The information processing device 10 is any device used by each user. For example, a general-purpose electronic device such as a smartphone, tablet, or wearable device, or a dedicated electronic device, can be used as the information processing device 10. Although Figure 1 shows an example where System 1 has one information processing device 10, it is not limited to this. System 1 may have two or more information processing devices 10.

[0013] The server device 20 is a server device installed, for example, in a data center. For example, the server device 20 is a server belonging to a cloud computing system or other computing system. The server device 20 can communicate with the information processing device 10 via the network 30. The server device 20 includes a language model. In this embodiment, the language model includes, for example, a Large Language Model (LLM), a chatbot, or any other dialogue system. The language model outputs text corresponding to a prompt based on the input of a prompt, which is an instruction from the user. For example, the information processing device 10 inputs a prompt to the language model of the server device 20 and obtains the output result corresponding to the prompt. Although Figure 1 shows an example in which system 1 has one server device 20, it is not limited to this. System 1 may have two or more server devices 20.

[0014] First, an overview of this embodiment will be described, and details will be described later. The information processing device 10 first acquires a request for outputting know-how. The information processing device 10 acquires know-how corresponding to the request. The information processing device 10 also acquires situational information. The information processing device 10 adjusts the content of the know-how corresponding to the request based on the situational information. The information processing device 10 outputs the know-how with adjusted content. The situational information may include at least one of the user's level of tension, biometric information, and information on the presence or absence of surrounding people.

[0015] Thus, according to this embodiment, situational information is acquired, and know-how is output with content adjusted based on said situational information. Therefore, the probability of outputting know-how that takes the user's situation into consideration is increased, thus improving the know-how presentation technology.

[0016] Next, we will describe each component of System 1 in detail.

[0017] (Configuration of information processing device) As shown in FIG. 1, the information processing apparatus 10 includes a control unit 11, a storage unit 12, an input unit 13, an output unit 14, and a communication unit 15.

[0018] The control unit 11 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (central processing unit) or a GPU (graphics processing unit), or a dedicated processor specialized for specific processing. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or an ASIC (application specific integrated circuit). The control unit 11 executes processes related to the operation of the information processing apparatus 10 while controlling each unit of the information processing apparatus 10.

[0019] The storage unit 12 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, a RAM (random access memory) or a ROM (read only memory). The RAM is, for example, a SRAM (static random access memory) or a DRAM (dynamic random access memory). The ROM is, for example, an EEPROM (electrically erasable programmable read only memory). The storage unit 12 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 12 stores data used for the operation of the information processing apparatus 10 and data obtained by the operation of the information processing apparatus 10.

[0020] The input unit 13 includes at least one input interface. The input interface is, for example, a physical key, a capacitive key, a pointing device, or a touch screen provided integrally with a display. The input interface may also be, for example, a sound sensor that receives voice input, or a camera that receives gesture input. The input unit 13 receives an operation for inputting data used in the operation of the information processing apparatus 10. Instead of being provided in the information processing apparatus 10, the input unit 13 may be connected to the information processing apparatus 10 as an external input device. As a connection method, for example, any method such as USB (Universal Serial Bus), HDMI (Registered Trademark) (High-Definition Multimedia Interface), or Bluetooth (Registered Trademark) can be used.

[0021] The output unit 14 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as audio. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 14 performs display output of data obtained by the operation of the information processing apparatus 10. Instead of being provided in the information processing apparatus 10, the output unit 14 may be connected to the information processing apparatus 10 as an external output device. As a connection method, for example, any method such as USB, HDMI (Registered Trademark), or Bluetooth (Registered Trademark) can be used.

[0022] The communication unit 15 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface may be, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus) interface. In the case of wireless communication, the communication interface may be, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 15 receives data used for the operation of the information processing device 10 and transmits data obtained by the operation of the information processing device 10.

[0023] The functions of the information processing device 10 are realized by executing the program according to this embodiment on a processor corresponding to the control unit 11. In other words, the functions of the information processing device 10 are realized by software. The program causes the computer to perform the operations of the information processing device 10, thereby causing the computer to function as the information processing device 10. That is, the computer functions as the information processing device 10 by performing the operations of the information processing device 10 according to the program.

[0024] In this embodiment, the program can be recorded on a computer-readable recording medium. The computer-readable recording medium includes non-temporary computer-readable media, such as magnetic recording devices, optical discs, magneto-optical recording media, or semiconductor memory. The program can be distributed, for example, by selling, transferring, or lending portable recording media such as DVDs (digital versatile discs) or CD-ROMs (compact disc read-only memory) on which the program is recorded. Alternatively, the program may be distributed by storing it on the storage of an external server and transmitting it from the external server to other computers. The program may also be provided as a program product.

[0025] Some or all of the functions of the information processing device 10 may be implemented by a dedicated circuit corresponding to the control unit 11. In other words, some or all of the functions of the information processing device 10 may be implemented by hardware.

[0026] (Server configuration) As shown in Figure 1, the server device 20 comprises a control unit 21, a storage unit 22, an input unit 23, an output unit 24, and a communication unit 25.

[0027] The control unit 21 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (central processing unit) or GPU (graphics processing unit), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or an ASIC (application-specific integrated circuit). The control unit 21 controls each part of the server device 20 and executes processes related to the operation of the server device 20.

[0028] The storage unit 22 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or at least two combinations thereof. The semiconductor memory is, for example, RAM (random access memory) or ROM (read-only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read-only memory). The storage unit 22 functions, for example, as main memory, auxiliary memory, or cache memory. The storage unit 22 stores data used for the operation of the server device 20 and data obtained by the operation of the server device 20. For example, the storage unit 22 stores a language model.

[0029] The input unit 23 includes at least one input interface. The input interface may be, for example, a physical key, a capacitive key, a pointing device, or a touchscreen integrated with a display. Alternatively, the input interface may be, for example, a sound sensor that accepts voice input, or a camera that accepts gesture input. The input unit 23 accepts operations to input data used for the operation of the server device 20. Instead of being provided in the server device 20, the input unit 23 may be connected to the server device 20 as an external input device. Any connection method can be used, for example, USB (Universal Serial Bus), HDMI (registered trademark) (High-Definition Multimedia Interface), or Bluetooth (registered trademark).

[0030] The output unit 24 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as audio. The display is, for example, an LCD (liquid crystal display) or an organic EL (electroluminescence) display. The output unit 24 displays and outputs data obtained by the operation of the server device 20. Instead of being provided in the server device 20, the output unit 24 may be connected to the server device 20 as an external output device. Any connection method can be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark).

[0031] The communication unit 25 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface may be, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus) interface. In the case of wireless communication, the communication interface may be, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 25 receives data used for the operation of the server device 20 and transmits data obtained by the operation of the server device 20.

[0032] The functions of the server device 20 are realized by executing the program according to this embodiment on a processor corresponding to the control unit 21. In other words, the functions of the server device 20 are realized by software. The program causes the computer to perform the operations of the server device 20, thereby causing the computer to function as the server device 20. That is, the computer functions as the server device 20 by performing the operations of the server device 20 according to the program.

[0033] Some or all of the functions of the server device 20 may be implemented by a dedicated circuit corresponding to the control unit 21. In other words, some or all of the functions of the server device 20 may be implemented by hardware.

[0034] (Operation of information processing device) Referring to Figure 2, the operation of the information processing device 10 according to this embodiment will be described.

[0035] Step S1: The control unit 11 of the information processing device 10 acquires a request related to the output of know-how.

[0036] Any method can be used to obtain requests for the output of know-how. For example, the control unit 11 may obtain such requests based on user input operations to the input unit 13. Any user interface can be used for such input operations. For example, the input unit 13 may accept key input operations, voice input operations, touch panel operations, gesture inputs, etc., from the user in response to prompts corresponding to the request.

[0037] Step S2: The control unit 11 acquires the know-how to respond to the request.

[0038] Any method can be used to acquire the know-how to respond to a request. For example, the control unit 11 sends a prompt corresponding to the request to the server device 20 via the communication unit 15 and inputs the prompt into the language model of the server device 20. The language model of the server device 20 outputs the know-how corresponding to the prompt. The control unit 11 acquires this know-how via the communication unit 15. In this way, the control unit 11 may acquire the know-how corresponding to the request using the language model of the server device 20.

[0039] Step S3: The control unit 11 acquires situation information. The situation information may include at least one of the user's level of tension, biometric information, and information on the presence or absence of surrounding persons. The information on the presence or absence of surrounding persons may include information on the presence or absence of responsible persons such as the user's superior.

[0040] Any method can be used to acquire situational information. For example, situational information may be acquired from external sensors. External sensors may be mounted on a wearable device worn by the user. The wearable device may be used to measure biometric information such as heart rate, blood pressure, acceleration, and skin potential, in order to understand the user's physiological state. Alternatively, situational information may be acquired by external devices such as cameras and microphones. For example, the user's facial expressions, gaze, and posture may be captured by a camera, and the user's level of tension, emotions, and intentions may be estimated based on these facial expressions. Also, for example, the user's tone of voice, speech content, and ambient sounds may be acquired by a microphone, and the user's level of tension, emotions, and intentions may be estimated based on this information. Furthermore, it is also possible to use GPS, location information sensors, etc. to acquire the user's current location and travel route, and use this information for situational awareness.

[0041] Step S4: The control unit 11 adjusts the content of the know-how based on the situation information and outputs it.

[0042] Any method can be used to adjust the content of the know-how. Not only when a user who wants to use the know-how explicitly requests output, but also, for example, when situation information includes the user's level of tension, the control unit 11 may adjust the content of the know-how by limiting it to only high-priority items if the tension level is above a predetermined value. Here, priority is an item that indicates a numerical value or category that can be compared in terms of high or low, which is set in some way when acquiring or inputting the know-how in advance, and is set by the judgment of an expert or according to the frequency of use or usage pattern. Specifically, the control unit 11 may make it easier for the user to understand by omitting complex procedures, converting it into a visually easy-to-understand expression using diagrams, tables, etc. Also, for example, when situation information includes information on the presence or absence of people in the vicinity, the content of the know-how may be adjusted by limiting it to only high-priority items. For example, if there are people around, adjustments such as making the explanation more concise may be made. The content of the know-how can be adjusted from various aspects, such as adjusting the level of abstraction and granularity of the content, changing the order of explanation, and changing the method of expression.

[0043] Any method can be used to output the adjusted know-how. For example, the control unit 11 may output the adjusted know-how via a user interface through the output unit 14 of the information processing device 10. When the know-how is output as text information, the font size, font type, character color, background color, line spacing, etc. may be adjusted according to the priority mentioned above, so that the content with higher priority is highlighted and displayed.

[0044] As described above, the information processing device 10 according to this embodiment acquires a request for outputting know-how and acquires know-how corresponding to the request. The information processing device 10 also acquires status information. The information processing device 10 adjusts the content of the know-how corresponding to the request based on the status information. The information processing device 10 outputs the know-how with the adjusted content.

[0045] With this configuration, the information processing device 10 acquires situational information and outputs know-how whose content has been adjusted based on that situational information. Therefore, the probability that know-how that takes into account the user's situation is output is increased, thus improving the know-how presentation technology.

[0046] While this disclosure has been described based on the drawings and embodiments, it should be noted that those skilled in the art may make various modifications and alterations based on this disclosure. Therefore, it should be noted that these modifications and alterations are within the scope of this disclosure. For example, the functions, etc., included in each component or step can be rearranged in a logically consistent manner, and multiple components or steps can be combined into one or divided into two.

[0047] For example, the status information may include the progress of meetings, work processes, etc. If the progress is below a predetermined value (i.e., meetings, work, etc. are delayed), the control unit 11 may adjust to limit the content of the know-how to only high-priority items.

[0048] For example, situational information may also include the level of tension of surrounding individuals, including those in charge, and vital signs. The control unit 11 may adjust the content of the know-how based on this information.

[0049] For example, situational information may include the speaking status during the meeting. In this case, the control unit 11 may provide suggestions to facilitate the meeting. In other words, the control unit 11 may output know-how regarding meeting facilitation. For example, if there is little speaking during the meeting, the control unit 11 may provide suggestions such as directing a specific participant to speak. The control unit 11 may identify specific participants based on the phase of the meeting, past speaking frequency in meetings, content of speech, attributes, etc.

[0050] Furthermore, in the embodiment described above, it is also possible to have an embodiment in which the configuration and operation of the information processing device 10 are distributed among multiple computers, including a server device 20, that are able to communicate with each other.

[0051] Some embodiments of the present disclosure are described below. However, it should be noted that the embodiments of the present disclosure are not limited to these. [Note 1] An information processing device, We obtain requests related to the output of know-how, Obtain situation information, The control unit adjusts the content of the know-how corresponding to the aforementioned request based on the status information and outputs it via the output unit. An information processing device equipped with the following features. [Note 2] The information processing device described in Appendix 1, The aforementioned situational information includes at least one of the user's level of tension, biometric information, and information regarding the presence or absence of surrounding persons. [Note 3] An information processing device as described in Appendix 1 or Appendix 2, The aforementioned situational information includes the user's level of tension. The control unit is an information processing device that, when the tension level is above a predetermined value, adjusts the content of the know-how by limiting it to only the items with high priority. [Note 4] An information processing device described in any one of the items 1 to 3 of the appendix, The aforementioned situational information includes information on the presence or absence of surrounding individuals. The control unit is an information processing device that adjusts the content of the know-how by limiting it to only high-priority items when there are people around the user. [Note 5] An information processing device described in any one of the items 1 to 4 of the appendix, The aforementioned situational information is acquired from an external sensor and processed by an information processing device. [Note 6] A method for presenting know-how that an information processing device can execute, To obtain requests related to the output of know-how, To obtain situational information, The content of the know-how corresponding to the aforementioned request is adjusted and output based on the aforementioned situation information, A method of presenting know-how, including the following. [Note 7] The method of presenting know-how as described in Appendix 6, A method for presenting know-how, wherein the aforementioned situational information includes at least one of the user's level of tension, biometric information, and information on the presence or absence of surrounding persons. [Note 8] The method of presenting know-how as described in Appendix 6 or Appendix 7, A method for presenting know-how, wherein the situational information includes the user's level of tension, and if the tension level is above a predetermined value, the content of the know-how is adjusted by limiting it to only the items with high priority. [Note 9] A method of presenting know-how as described in any one of the items in Appendix 6 to Appendix 8, The aforementioned situational information includes information on the presence or absence of surrounding persons, and if persons are present around the user, the method for presenting the know-how adjusts the content of the know-how by limiting it to only the items with high priority. [Note 10] A method of presenting know-how as described in any one of the items in Appendix 6 to Appendix 9, The aforementioned situational information is obtained from an external sensor, and the method is for presenting know-how. [Note 11] On the computer, To obtain requests related to the output of know-how, To obtain situational information, The content of the know-how corresponding to the aforementioned request is adjusted and output based on the aforementioned situation information, A program that provides know-how to execute the necessary steps. [Note 12] The know-how presentation program described in Appendix 11, The aforementioned situational information includes at least one of the following: the user's level of tension, biometric information, and information on the presence or absence of surrounding individuals, and is a know-how presentation program. [Note 13] A know-how presentation program as described in Appendix 11 or Appendix 12, A know-how presentation program that includes the user's level of tension in the situational information, and adjusts the content of the know-how by limiting it to only high-priority items if the tension level is above a predetermined value. [Note 14] A know-how presentation program described in any one of the items in Appendix 11 to Appendix 13, The aforementioned situational information includes information on the presence or absence of surrounding individuals, and if individuals are present around the user, the program adjusts the content of the know-how by limiting it to only the items with the highest priority. [Note 15] A know-how presentation program described in any one of the items in Appendix 11 to Appendix 14, The aforementioned situational information is acquired from an external sensor and is part of a know-how presentation program. [Explanation of Symbols]

[0052] 1 System 10 Information Processing Devices 11 Control Unit 12 Storage section 13 Input section 14 Output section 15 Communications Department 20 Server Devices 21 Control Unit 22 Memory section 23 Input section 24 Output section 25 Communications Department 30 Networks

Claims

1. An information processing device, We obtain requests related to the output of know-how, Obtain situation information, The control unit adjusts the content of the know-how corresponding to the aforementioned request based on the status information and outputs it via the output unit. An information processing device equipped with the following features.

2. An information processing apparatus according to claim 1, The aforementioned situational information includes at least one of the user's level of tension, biometric information, and information regarding the presence or absence of surrounding persons.

3. An information processing apparatus according to claim 2, The aforementioned situational information includes the user's level of tension. The control unit is an information processing device that, when the tension level is above a predetermined value, adjusts the content of the know-how by limiting it to only the items with high priority.

4. An information processing apparatus according to claim 1, The aforementioned situational information includes information on the presence or absence of surrounding individuals. The control unit is an information processing device that adjusts the content of the know-how by limiting it to only high-priority items when there are people around the user.

5. An information processing apparatus according to claim 1, The aforementioned situational information is acquired from an external sensor and processed by an information processing device.

6. A method for presenting know-how that an information processing device can execute, To obtain requests related to the output of know-how, To obtain situational information, The content of the know-how corresponding to the aforementioned request is adjusted and output based on the aforementioned situation information, A method of presenting know-how, including the following.

7. A method for presenting know-how as described in claim 6, A method for presenting know-how, wherein the aforementioned situational information includes at least one of the user's level of tension, biometric information, and information on the presence or absence of surrounding persons.

8. A method for presenting know-how as described in claim 7, A method for presenting know-how, wherein the situational information includes the user's level of tension, and if the tension level is above a predetermined value, the content of the know-how is adjusted by limiting it to only the items with high priority.

9. A method for presenting know-how as described in claim 6, The aforementioned situational information includes information on the presence or absence of surrounding persons, and if persons are present around the user, the method for presenting the know-how adjusts the content of the know-how by limiting it to only the items with high priority.

10. A method for presenting know-how as described in claim 6, The aforementioned situational information is obtained from an external sensor, and the method is for presenting know-how.

11. On the computer, To obtain requests related to the output of know-how, To obtain situational information, The content of the know-how corresponding to the aforementioned request is adjusted and output based on the aforementioned situation information, A program that provides know-how to execute the necessary steps.

12. A know-how presentation program according to claim 11, The aforementioned situational information includes at least one of the following: the user's level of tension, biometric information, and information on the presence or absence of surrounding individuals, and is a know-how presentation program.

13. A know-how presentation program according to claim 12, A know-how presentation program that includes the user's level of tension in the situational information, and adjusts the content of the know-how by limiting it to only high-priority items if the tension level is above a predetermined value.

14. A know-how presentation program according to claim 11, The aforementioned situational information includes information on the presence or absence of surrounding individuals, and if individuals are present around the user, the program adjusts the content of the know-how by limiting it to only the items with the highest priority.

15. A know-how presentation program according to claim 11, The aforementioned situational information is acquired from an external sensor and is part of a know-how presentation program.

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