Information processing system, information processing device, information processing method, and program

Abstract

We provide a highly convenient information processing system, information processing device, information processing method, and program that enable both the management of skill evaluation information and the improvement of skills. [Solution] The information processing system according to this disclosure includes a storage process that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information; a skill map display process that displays a skill map screen including the skill evaluation information on the display unit of a user terminal; a selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal; and a video display process that displays the selected video manual on the user terminal.

Description

Technical Field

[0004] ,

[0001] The present disclosure relates to an information processing system, an information processing apparatus, an information processing method, and a program.

Background Art

[0002] Conventionally, in order for a company with many employees to appropriately allocate work, a system for grasping and managing the abilities of each employee is known (see, for example, Patent Document 1). According to the technology of Cited Document 1, skill information regarding the abilities, skills, qualifications, or training of employees belonging to a company is collected, re-edited, and made available for in-company inquiries, so that the skill information of employees can be utilized.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

[0007] Furthermore, according to this disclosure, the system includes a storage process for storing skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, An information processing device is provided, which includes a control unit that performs a video display process to display the selected video manual on the user terminal.

[0008] Furthermore, according to this disclosure, the system includes a storage process for storing skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, An information processing method is provided, in which a control unit performs a video display process to display the selected video manual on the user terminal.

[0009] Furthermore, according to this disclosure, the system includes a storage process for storing skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, A program is provided that causes a control unit to execute a video display process that displays the selected video manual on the user terminal. [Effects of the Invention]

[0010] According to this disclosure, it is possible to provide a highly convenient information processing system, information processing device, information processing method, and program that can achieve both the management of skill evaluation information and skill improvement. [Brief explanation of the drawing]

[0011] [Figure 1] This figure shows an example configuration of an information processing system according to one embodiment of the present disclosure. [Figure 2] This figure shows an example configuration of an information processing device according to the same embodiment. [Figure 3] This figure shows an example configuration of a user terminal according to the same embodiment. [Figure 4] This is a flowchart illustrating a series of control operations according to the same embodiment. [Figure 5] This figure shows an example of a skill map according to the same embodiment. [Figure 6] This figure shows another example of a skill map according to the same embodiment. [Modes for carrying out the invention]

[0012] Preferred embodiments of this disclosure will be described in detail below with reference to the attached drawings. In this specification and the drawings, components having substantially the same functional configuration are denoted by the same reference numerals, and redundant descriptions will be omitted.

[0013] Figure 1 shows an overview of the information processing system 1 according to the present embodiment. This system 1 includes an information processing apparatus 10 as a system management server, and a user terminal 20 used by a user who is a user of the service using this system 1. The information processing apparatus 10 and a plurality of user terminals 20 are each connected via a network NW. The network NW is configured by the Internet, an intranet, a wireless LAN (Local Area Network), a WAN (Wide Area Network), a fixed telephone line, a mobile telephone line, etc., or a combination thereof. Note that only one user terminal may constitute this system, or two or more user terminals may be used.

[0014] In addition, in this example, a plurality of users (evaluation personnel, work personnel, etc.) communicate with the information processing apparatus 1 via their respective user terminals 20 (20a, 20b). However, the present invention is not limited to this configuration, and each user may use this system via the input unit and output unit of the information processing apparatus 1. That is, the system 1 can function with only the information processing apparatus 1 without including the user terminal and the network. Alternatively, by implementing all the functions of the information processing apparatus 1 on the user terminal, the user terminal can function alone.

[0015] Figure 2 is a block diagram showing a functional configuration of the information processing apparatus 10. The information processing apparatus 10 is an apparatus used when a system administrator or the like operates and manages various services. For example, it may be a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing technology.

[0016] The information processing apparatus 10 in this example includes a control unit 11, a storage unit 12, an input unit 13, an output unit 14, and a communication unit 15. The information processing apparatus 10 receives various input information from the input unit 13 or from an external apparatus via the communication unit 15. Then, the control unit 11 executes processing according to a program corresponding to the input information, and the processing result of the program (for example, an image, voice, etc.) is output from the output unit 14 or transmitted to an external information processing apparatus or the like via the communication unit 15. Note that a part of the above program may be transmitted to another information processing apparatus (for example, a user terminal, another server, etc.) and executed on the other information processing apparatus. In this case, the other information processing apparatus can be, for example, a smartphone, a mobile phone terminal, a tablet terminal, a personal computer, etc., and is connected to the information processing apparatus 10 wirelessly or wired via a network such as the Internet.

[0017] The control unit 11 transfers information between each unit and controls the entire information processing apparatus 10, and is realized, for example, by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or a GPU (Graphics Processing Unit) executing a program stored in a predetermined memory.

[0018] The control unit 11 includes, for example, an information storage processing unit 111 that performs processing such as storage and update (including change and deletion) of various information, a skill map display processing unit 112 that causes a user terminal to display a skill map screen, a selection reception processing unit 113 that receives input information from the user terminal, and a manual display processing unit 114 that causes a user terminal to display a video manual.

[0019] The storage unit 12 stores various types of information. The storage unit 12 stores programs for executing various control processes and functions within the control unit 11, input information, etc., and is composed of one or any combination thereof of RAM (Random Access Memory), ROM (Read Only Memory), flash memory, HDD (Hard Disk Drive), SSD (Solid State Drive), and other storage devices. Programs are preferably stored in a non-volatile storage medium among these storage media that constitute the storage unit 12.

[0020] The input unit 13 is for users (system administrators, evaluators, workers, etc.) to input various types of information as described above, and can be implemented using, for example, a keyboard, mouse, touch panel, microphone, etc.

[0021] The output unit 14 can output information generated by the control unit 11 or information received via the communication unit. The output unit 14 may include, for example, an image output unit such as a liquid crystal display (LCD) or touch panel, and an audio output unit such as a speaker. It can output various types of information based on commands from the control unit 11. Alternatively, the output unit 14 may output (transmit) various types of information to other information processing devices (user terminals, etc.) via the communication unit 15.

[0022] The communication unit 15 is for communicating with other information processing devices and has the function of a receiving unit that receives various data and signals transmitted from other information processing devices, etc., and the function of a transmitting unit that transmits various data and signals to other information processing devices, etc., in accordance with commands from the control unit 11.

[0023] The control unit 11 can perform a storage process that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information; a skill map display process that displays a skill map screen including the skill evaluation information on the display unit of the user terminal; a selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal; and a video display process that displays the selected video manual on the user terminal.

[0024] The memory unit 12 stores skill item information, worker information, evaluator information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information, as well as various information related to these items. The information in the memory unit 12 may be updated at predetermined intervals or based on user input.

[0025] Skill item information includes the name of a specific skill (technical skill) (e.g., Skill A, Skill B, Skill C, etc.). Skill items may be associated with processes such as on-site work (process 1, process 2, process 3, etc.). Multiple skill items may be associated with a single process, and one skill item may be associated with multiple processes.

[0026] Worker information refers to information about workers at a work site or similar location. This information may include the worker's name, unique worker identification information (worker ID), attribute information such as age and gender, contact information such as address and telephone number, work history, experience period (such as years of service, experience period for each task, and time since skill acquisition), manual proficiency level, and evaluation level. Worker information may also be associated with evaluator information of those authorized to evaluate the worker. Evaluator information may include the evaluator's name, unique evaluator identification information (evaluator ID), attribute information such as age and gender, contact information such as address and telephone number, evaluation history (history of when, who, and how they evaluated), experience period (such as years of service, and evaluation experience), and worker information of those authorized to evaluate.

[0027] Skill evaluation information includes, for example, evaluation level and manual proficiency information. The evaluation level is information on how the evaluator has evaluated the worker. The evaluator uses a user terminal to input the evaluation for the worker they are responsible for. The evaluation is expressed in stages, such as numerical values ​​like "1, 2, 3..." or "A, B, C...". Alternatively, the evaluation level may be automatically determined based on manual proficiency information rather than the evaluator's input. In other words, if the manual proficiency score increases after viewing the manual, the evaluation level may also automatically increase. Such conditions for changing the evaluation level can be pre-set by the system administrator or evaluator and stored in the memory. Similarly, conditions for changing the manual proficiency score can also be pre-set and stored in the memory. The manual proficiency score is automatically determined and updated based on the viewing status of the video manuals associated with each skill item. For example, a worker who has not viewed any video manuals associated with a skill item may have a manual proficiency score of 0 (%), while a worker who has viewed all of them may have a score of 100 (%). Furthermore, level evaluation and manual proficiency information may be determined based on a combination of information entered by the worker themselves (self-evaluation information) and information entered by the evaluator (peer evaluation) (including predetermined conditions for addition, multiplication, and division). For example, when determining manual proficiency information, the manual proficiency level may be increased if the worker views the video manual and the evaluator approves it. In that case, even if the worker views the video manual, if the evaluator does not approve it, the manual proficiency level may not increase (or the increase may be reduced by a predetermined percentage).

[0028] Video manual information includes video (image) information related to each skill item, and is intended to help workers acquire work skills by viewing the videos and answering questions. A single video manual (video content) may be associated with one skill item, or multiple video manuals may be associated with it. For example, a single course consisting of multiple video manuals may be associated with one skill item, or multiple courses may be associated with one skill item.

[0029] Even when multiple video manuals are included, the manual proficiency level is determined according to the worker's viewing and learning progress. The control unit can obtain information on whether the worker has viewed each video manual and to what extent (viewing progress), and can determine the manual proficiency level based on this information. Specifically, for example, if all video manuals included in a course are viewed (or determined to be mastered), the manual proficiency level for that course will be 100%. Viewing progress is determined by how many of the video manuals constituting a course have been viewed and to what extent (viewing percentage) each video manual has been viewed. The control unit can determine whether each user has viewed a video manual by whether or not the video manual is displayed on the user terminal. Furthermore, viewing progress may be obtained, stored, and displayed on the user terminal's skill map screen or video manual display screen, as well as information on the number of times the same video manual has been viewed repeatedly.

[0030] The user terminal 20 is used by users who browse websites and perform other actions using the services provided by this system 1. The user terminal 20 can be, for example, an information processing device such as a tablet, smartphone, mobile phone, or personal computer.

[0031] Figure 3 is a functional block diagram showing the user terminal 20 of Figure 1. The user terminal 20 has a control unit 21, a storage unit 22, an input unit 23, an output unit 24, and a communication unit 25. The control unit 21, like the control unit 11 described above, handles the exchange of information between each unit and controls the entire user terminal 20, and is realized, for example, by having the CPU, MPU, or GPU execute a program stored in a predetermined memory. The storage unit 22, like the storage unit 12 described above, stores programs for executing various control processes and functions within the control unit 21, input information, etc., and is composed of one or any combination thereof of RAM, ROM, flash memory, HDD, SSD, or other storage. The input unit 23, like the input unit 13 described above, is for the user to input the various information described above, and is realized, for example, by a touch panel, keyboard or mouse, microphone, etc. The output unit 24, like the output unit 14 described above, can output information generated by the control unit 21 and information received via the communication unit. For example, it may include an image output unit (display unit) such as a liquid crystal display or touch panel, and an audio output unit such as a speaker. The communication unit 25, like the communication unit 15 described above, is for communicating with other information processing devices and has the function of a receiving unit that receives various data and signals transmitted from other information processing devices, and a transmitting unit that transmits various data and signals to other information processing devices in accordance with commands from the control unit 21. Users input various information via the input unit 23 of their user terminal 20 and transmit the input information to the information processing device 10, which acts as a server device, via the communication unit 25. Users also receive the processing results output from the information processing device 10 and confirm them via the output unit 24.

[0032] Figure 4 is a flowchart showing an example of an information processing method performed in this system. The information processing method includes information storage processing (S1), skill map display processing (S2), selection acceptance processing (S3), video display processing (S4), and data update processing (S5) performed by the control unit 11.

[0033] The memory processing unit 111 of the control unit 11 performs information storage processing (S1). Based on input information from any user such as a system administrator, evaluator, or worker, the memory processing unit 111 stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, video manual information, and various information related to that information in the storage unit 12. The skill item information, worker information, skill evaluation information, and video manual information can be updated at any time based on the user's input information.

[0034] The skill map display processing unit 112 of the control unit 11 displays skill evaluation information on the display unit of the user terminal (S2). When the skill map display processing unit 112 receives a signal requesting the display of a skill map from a user such as an evaluator via the user terminal, it transmits the current skill evaluation information to the user terminal, causing the skill map screen to be displayed on the user terminal's screen. Based on the user's identification information included in the skill map display request, the skill map display processing unit 112 can display a skill map screen selected for each user. In this case, the user can exchange user-specific information between the user terminal and the information processing device by performing a predetermined login operation.

[0035] Figure 5 shows an example of a skill map screen viewable by evaluators. Evaluators can access their own unique page by logging in via their user terminal, either by entering their user ID and password, or by using biometric authentication. On the evaluator's screen, they can view skill evaluation information for one or more predetermined workers (worker X, worker Y, worker Z). Evaluators can also input evaluation levels for each worker. For example, an evaluator can select the level (evaluation level information) item for worker X's skill A and update the level from "2" to "3," etc. In this way, evaluators can input worker skill evaluation information on their screen. Furthermore, evaluators can view video manuals associated with each skill item by selecting a link. In addition, evaluators can add or delete workers, change skill evaluation items (including editing, adding, and deleting), and change video manuals (including editing, adding, and deleting).

[0036] Figure 6 shows an example of a skill map screen viewable by each worker. Workers can also view their own unique page by performing a predetermined login procedure. On the worker's viewing screen, only their own skill evaluation information is displayed, and the skill evaluation information of other workers is not shown. In some cases, in addition to their own data, workers may be allowed to view the data of designated other workers. For example, a worker may be allowed to view the data of other workers belonging to the same group as them, or the data of all workers may be allowed to view. Such restrictions on the scope of viewing may be stored in a memory unit and can be set or changed by the system administrator or evaluator.

[0037] The selection acceptance processing unit 113 of the control unit 11 accepts the selection of a video manual associated with a skill item via the user terminal (S3). For example, if an evaluator selects a link icon (text, diagram, etc.) for a video manual in the same row as the skill item for skill A on the skill map screen in Figure 5, the selection acceptance processing unit 113 accepts the input information for that selection. In addition, on the skill map screen in Figure 6, it is also possible for the worker to select a link icon associated with any skill item.

[0038] The manual display processing unit 114 of the control unit 11 displays the selected video manual on the user terminal (S4). The manual display processing unit 114 may overlay the video manual playback screen on the skill map screen, or it may transition from the skill map screen to the video manual playback screen. The video manual may include video footage of the work process, as well as explanatory text, diagrams, etc., describing the work or skills (techniques). The user can input information such as playback, stopping, speed change, and answers to questions on the video manual screen. If multiple video manuals are associated with a single skill item, the user can select which video manual to play. The manual display processing unit 114 may also play the video manuals in a predetermined order.

[0039] The information storage processing unit 111 performs data update processing (S5). For example, the information storage processing unit 111 updates the browsing history information in the storage unit according to the display status of the manual videos (which manuals were displayed and to what extent). Then, the information storage processing unit 111 updates the manual proficiency information according to the display status of the manual videos. The user can check the manual proficiency on the skill map screen shown in Figures 5 and 6. The information storage processing unit 111 may also update the evaluation level information according to changes in manual proficiency. The information storage processing unit 111 may also change the evaluation level value based on the evaluator's input information. For example, the evaluator may check the manual proficiency value of each worker on the screen in Figure 5 and change the evaluation level. The information storage processing unit 111 may also change the evaluation level value based on a combination of the manual proficiency information and the evaluator's input information. For example, the evaluator may be able to change the evaluation level on the screen in Figure 5 when the manual proficiency value of each worker exceeds a predetermined value.

[0040] As described above, workers or evaluators can view video manuals of their choice on the skill map screen. The control unit 11 can acquire information such as the time, number of times, and percentage of video manuals displayed on the user terminal, and store this information as viewing history in the memory unit. Depending on the degree to which the worker has viewed the video manuals, the control unit changes (increases) the manual proficiency level value. In other words, when a worker views a video manual, the manual proficiency level automatically increases. Alternatively, after the worker has learned the manual, the control unit may display a screen on the user terminal where the worker can select the degree to which they have learned the manual or input a numerical value, and accept input information from the worker as a self-report of their manual proficiency level. Furthermore, the control unit may automatically change the degree to which the video manuals have been viewed and allow the worker to self-report their manual proficiency level.

[0041] As described above, the information processing system of this embodiment is characterized by comprising a control unit that performs the following: a storage process for storing skill item information, worker information, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information; a skill map display process for displaying a skill map screen including the skill evaluation information on the display unit of a user terminal; a selection acceptance process for accepting the selection of a video manual associated with a skill item via the user terminal; and a video display process for displaying the selected video manual on the user terminal. With this configuration, it becomes possible to select and view video manuals associated with skill items on the skill map screen. Furthermore, since skill information and video manual information are not managed separately but are linked, it is possible to provide a highly convenient information processing system that enables both the management of skill evaluation information and skill improvement. In addition, according to this embodiment, a highly convenient skill map management service can be provided.

[0042] Furthermore, in this embodiment, the control unit may acquire viewing history information of the video manual for each worker and update the skill evaluation information based on the viewing history information. This allows for efficient skill evaluation according to the viewing status of the video manual.

[0043] Furthermore, in this embodiment, skill item information is associated with specific work process information, and the skill items and work processes may be displayed in association on the skill map screen. This allows users to easily understand which skills are required for which work processes.

[0044] Furthermore, in this embodiment, the control unit may update the skill evaluation information based on input information from the evaluator who evaluates the worker. This allows the evaluator's input to be reflected in the skill map.

[0045] Furthermore, in this embodiment, the control unit may update the skill evaluation information based on input information regarding the degree of manual mastery entered by the worker themselves. This allows the worker's own input to be reflected in the skill map.

[0046] Furthermore, in this embodiment, the control unit may update the video manual information based on input information from a predetermined user regarding changes to the content of the video manual. This makes it possible to edit the video manual in response to user operations.

[0047] Furthermore, in this embodiment, the control unit may update the skill item information based on input information regarding changes to the content of skill items from a predetermined user. This makes it possible to edit the skill item information in response to user operations.

[0048] Furthermore, in this embodiment, the skill evaluation information includes information on manual proficiency and evaluation level, and the control unit may update the evaluation level in accordance with the change in manual proficiency for each worker. This allows manual proficiency to be automatically reflected in the evaluation level.

[0049] While preferred embodiments of the present disclosure have been described in detail above with reference to the attached drawings, the technical scope of the present disclosure is not limited to such examples. It is clear to any person with ordinary skill in the art of the present disclosure that various modifications or alterations may be conceived within the scope of the technical idea set forth in the claims, and these will naturally also fall within the technical scope of the present disclosure.

[0050] The apparatus described herein may be implemented as a single device, or it may be implemented by multiple devices (e.g., a cloud server) that are partially or entirely connected by a network. For example, the control unit 11 of the information processing apparatus 10 may be implemented by different devices that are connected to each other by a network.

[0051] The series of processes performed by the apparatus described herein may be implemented using software, hardware, or a combination of software and hardware. Computer programs for implementing each function of the information processing apparatus 10 according to this embodiment can be created and implemented on a PC or the like. Furthermore, a computer-readable recording medium containing such a computer program can also be provided. Examples of recording media include magnetic disks, optical disks, magneto-optical disks, and flash memory. Alternatively, the computer program may be distributed without using a recording medium, for example, via a network.

[0052] Furthermore, the processes described using flowcharts in this specification do not necessarily have to be executed in the order shown. Some processing steps may be executed in parallel. Additional processing steps may be adopted, and some processing steps may be omitted.

[0053] Furthermore, the effects described herein are merely descriptive or illustrative and not limiting. In other words, the technology relating to this disclosure may produce other effects that are obvious to those skilled in the art from the description herein, in addition to or in lieu of the effects described herein.

[0054] Furthermore, the following configurations also fall within the technical scope of this disclosure. (Item 1) A memory processing system that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, An information processing system comprising a control unit that performs a video display process to display the selected video manual on the user terminal. (Item 2) The control unit acquires viewing history information of the video manual for each worker and updates the skill evaluation information based on the viewing history information, as described in item 1. (Item 3) The aforementioned skill item information is associated with specific work process information. The information processing system described in item 1 or 2, which displays skill items and work processes in association with each other on the aforementioned skill map screen. (Item 4) The control unit updates the skill evaluation information based on input information from an evaluator who evaluates the worker, as described in item 1 or 2. (Item 5) The control unit updates the skill evaluation information based on input information regarding the degree of manual mastery entered by the worker, as described in item 1 or 2. (Item 6) The control unit updates the video manual information based on input information from a predetermined user regarding changes to the content of the video manual, as described in item 1 or 2. (Item 7) The control unit updates the skill item information based on input information from a predetermined user regarding changes to the content of the skill item, as described in item 1 or 2. (Item 8) The aforementioned skill evaluation information includes information on manual mastery and evaluation level. The control unit updates the evaluation level according to the change in the manual mastery level of each worker, as described in item 1 or 2. (Item 9) A memory processing system that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, An information processing apparatus comprising a control unit that performs a video display process to display the selected video manual on the user terminal. (Item 10) A memory processing system that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, An information processing method comprising: a control unit performing a video display process to display the selected video manual on the user terminal; and a control unit performing the same process. (Item 11) A memory processing system that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, A program that causes a control unit to execute a video display process that displays the selected video manual on the user terminal. [Explanation of Symbols]

[0055] 1. Information Processing System 10 Information Processing Devices 11 Control Unit 20 User Terminals 111 Information Storage Processing Unit 112 Skill Map Display Processing Unit 113 Selection Acceptance Processing Unit 114 Manual display processing unit

Claims

1. A memory processing system that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, An information processing system comprising a control unit that performs a video display process to display the selected video manual on the user terminal.

2. The information processing system according to claim 1, wherein the control unit acquires viewing history information of the video manual for each worker and updates the skill evaluation information based on the viewing history information.

3. The aforementioned skill item information is associated with specific work process information. The information processing system according to claim 1 or 2, wherein the skill map screen displays skill items and work processes in association.

4. The information processing system according to claim 1 or 2, wherein the control unit updates the skill evaluation information based on input information from an evaluator who evaluates the worker.

5. The information processing system according to claim 1 or 2, wherein the control unit updates the skill evaluation information based on input information regarding the degree of manual mastery entered by the worker themselves.

6. The information processing system according to claim 1 or 2, wherein the control unit updates the video manual information based on input information from a predetermined user regarding changes to the content of the video manual.

7. The information processing system according to claim 1 or 2, wherein the control unit updates the skill item information based on input information from a predetermined user regarding a change in the content of the skill item.

8. The aforementioned skill evaluation information includes information on manual mastery and evaluation level. The information processing system according to claim 1 or 2, wherein the control unit updates the evaluation level in accordance with the change in the manual mastery level of each worker.

9. A memory processing system that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, An information processing apparatus comprising a control unit that performs a video display process to display the selected video manual on the user terminal.

10. A memory processing system that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, An information processing method comprising: a control unit performing a video display process to display the selected video manual on the user terminal; and a control unit performing the same process.

11. A memory processing system that stores skill item information, worker information, skill evaluation information showing the evaluation of each worker for each skill item, and video manual information. A skill map display process that displays a skill map screen containing the aforementioned skill evaluation information on the display unit of the user terminal, A selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal, A program that causes a control unit to execute a video display process that displays the selected video manual on the user terminal.

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