Information processing methods, programs, and systems to support child counseling services.

Abstract

This invention provides information processing methods, programs, and systems that enable flexible sharing and collaboration of information on children handled by child guidance centers and information on children handled by various local government agencies, which are currently managed separately. [Solution] An information processing method for supporting child consultation services provided by a first server terminal 100 connected via a network to a first user terminal 200 related to a user of a child consultation center, wherein the control unit of the first server terminal sends a sharing request to a second server terminal 400 connected via a network to a second user terminal 300 related to a user of a local government, for sharing information about children stored in the first server, and the information about children is sent to the second server terminal in response to receiving approval for the sharing request from the second server terminal.

Description

Technical Field

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child counseling services. to.

Background Art

[0002] Conventionally, in order to evaluate the risk of child abuse and protect children from abuse, various efforts have been made in various places. However, there are problems such as a shortage of on-site staff and an increase in the number of cases of dealing with child abuse. In such a background, as an automation technology for determining the risk of abuse, for example, in Patent Document 1, there is a technology for imaging a child's body and automatically determining signs of abuse based on the captured image. is disclosed.

[0003] In such a background, as an automation technology for determining the risk of abuse, for example, in Patent Document 1, there is disclosed a technology for imaging a child's body and automatically determining signs of abuse based on the captured image. is disclosed.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] Although it is expected that the burden on on-site staff can be reduced by an automation technology such as determining signs of abuse from an image as disclosed in Patent Document 1, there are still problems in the method of sharing such information on child abuse among staff. In particular, information on children managed by each organization of a child guidance center and a local government is managed on separate servers from the perspective of information confidentiality. For example, a staff member of a child guidance center cannot freely access information on children managed by each organization of the local government. Although it is expected that the burden on on-site staff can be reduced by an automation technology such as determining signs of abuse from an image as disclosed in Patent Document 1, there are still problems in the method of sharing such information on child abuse among staff. In particular, information on children managed by each organization of a child guidance center and a local government is managed on separate servers from the perspective of information confidentiality. For example, a staff member of a child guidance center cannot freely access information on children managed by each organization of the local government. 、担当者間で共有する方法には依然として課題がある。特に、児童相談所と自治体の各機 関で管理される児童に関する情報は、情報の機密性の観点から、別々のサーバで管理され ており、例えば、児童相談所の職員が、自治体の各機関で管理される児童の情報に、自由 Furthermore, challenges such as the inability to access information in a timely manner can also be cited. This includes not only information on child abuse between child guidance centers and local government agencies, but also, in particular, information from municipalities and Information related to public institutions such as the government (especially domestic violence, sexual violence, bullying, Harassment, crime, delinquency, physical disability, mental disability, developmental disability, child poverty, elder abuse This information relates to social issues such as clothing, food, shelter, and physical safety, as well as discrimination and verbal abuse. The same applies to information in any area related to safety and security.

[0006] Therefore, the present invention particularly relates to information concerning children handled by child guidance centers, which is managed separately. Regarding information about children handled by various local government agencies, etc., between users belonging to each agency Therefore, the aim is to realize a method that allows for flexible collaboration to the extent necessary for business operations. To target. [Means for solving the problem]

[0007] In one aspect of the present invention, a network is provided to a first user terminal related to a user of a child guidance center. Information processing to support child consultation services, provided by the first server terminal connected via the ku. A method for processing, wherein the control unit of the first server terminal processes a second usage related to the user of the local government. To a second server terminal that connects to the user terminal via the network, stored in the first server to send a sharing request to share information about the child, and information about the child In response to receiving approval for the sharing request from the second server terminal, This is sent to the second server terminal. [Effects of the Invention]

[0008] According to the present invention, in particular, regarding information on children handled at child guidance centers that are separately managed and information on children handled by each local government agency, etc., among users belonging to each agency can flexibly cooperate within the scope necessary for business operations.

Brief Description of the Drawings

[0009] [Figure 1] It is a block configuration diagram showing an information processing system according to a first embodiment of the present invention. [Figure 2] It is a functional block configuration diagram showing the server terminal 100 in FIG. 1. [Figure 3] It is a functional block configuration diagram showing the user terminal 200 in FIG. 1. [Figure 4] It is a diagram showing an example of child data stored in the server terminal 100. [Figure 5] It is a diagram showing an example of reception data stored in the server terminal 100. [Figure 6] It is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] It is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] It is a diagram showing an example of user data stored in the server terminal 100. [Figure 9] It is an example of a flowchart related to an information processing method according to a first embodiment of the present invention. [Figure 10] It is another example of a flowchart related to an information processing method according to a first embodiment of the present invention. [Figure 11] It is yet another example of a flowchart related to an information processing method according to a first embodiment of the present invention. [Figure 12] It is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 13] It is a diagram showing an example of a screen for requesting risk access evaluation of an application displayed on a user terminal. [Figure 14] This diagram shows an example of a screen for registering application images, which is displayed on the user's terminal. [Figure 15] This figure shows an example of a screen displayed on the user's terminal for checking the changes in application risk assessment items. [Figure 16] This figure shows an example of a screen displayed on a user's terminal for using the application's chat communication function. [Figure 17] This figure shows an example screen for displaying the application's risk assessment evaluation results on the user's terminal. [Figure 18] This is a block diagram showing an information processing system according to a second embodiment of the present invention. [Figure 19] This is an example of a specific block diagram showing an information processing system according to a second embodiment of the present invention. [Figure 20] This is another example of a specific block diagram showing an information processing system according to a second embodiment of the present invention. [Figure 21] Figure 19 is a functional block diagram showing the third server terminal 600. [Figure 22] This is an example of a flowchart relating to an information processing method in the configuration shown in Figure 19, according to a second embodiment of the present invention. [Figure 23] This is an example of a flowchart relating to an information processing method in the configuration shown in Figure 20, according to a second embodiment of the present invention. [Modes for carrying out the invention]

[0010] Embodiments of the present invention will be described below with reference to the drawings. The form does not unduly limit the content of this disclosure as described in the claims. Not all components shown in the embodiments are essential components of this disclosure. Furthermore, the features shown in each embodiment are applicable to other embodiments insofar as they do not contradict each other. It is Noh.

[0011] (Embodiment 1) <Structure> Figure 1 shows a business support system (information processing system) according to the first embodiment of the present invention. This is a lock configuration diagram. System 1 is used, as an example, by users such as staff at child welfare centers. A user terminal 200 and a child consultation record system that records and manages information related to child consultations. It consists of 300 and a server terminal 100 that mediates between them. All or some of the functions of the recording system 300 can also be provided in the server terminal 100, If the functions of the department are provided on the server terminal 100, then in this system 1 the child consultation record system The Mu300 may be made unnecessary. Alternatively, all or part of the Child Consultation Record System 300 may be made unnecessary. The functions of the user terminal 200 are performed by applications etc. running on the user terminal 200. It could also be used as a function.

[0012] The server terminal 100 and the user terminal 200 are connected via a network (NW). Networks (NW) include the Internet, intranet, and wireless LAN (Local Area Network). It consists of rk (resource network) and WAN (Wide Area Network), etc.

[0013] The server terminal 100 is connected to multiple user terminals 20, which are associated with users such as staff members of child welfare centers. We provide applications to support business efficiency improvements for 0A and 200B, and multiple users The system manages the information registered from each of the user terminals 200A and 200B, and based on the registered information... For example, conduct a risk assessment regarding the possibility of child abuse, and the assessment results It is a device that provides, for example, a workstation or a personal computer. It can be used as a general-purpose computer, or through cloud computing, it can be used logically. This may be implemented in this way. In this embodiment, for the sake of explanation, one server terminal is used as an example. However, this is not limited to this, and there may be multiple servers, such as authentication servers and database servers. It is acceptable to have servers with different roles, such as B servers.

[0014] As mentioned above, user terminals 200A and 200B are used by staff members of child welfare centers and other similar individuals. , for example, owned by a user who uses the application provided by the server terminal 100. For example, information processing devices such as personal computers and tablet devices, but smartphones It may also consist of a phone, mobile phone, PDA, etc. For the sake of explanation, the user terminal will be described below. For the purposes of this explanation, both 200A and 200B will be collectively referred to as user terminal 200.

[0015] Furthermore, this system is connected to the child consultation record system 300 via the network NW. Furthermore, users using user terminal 200 will access server terminal 100 or child consultation record system For Mu300, various information related to children, including child-related information, can be registered. The server terminal 100 can send and receive information to and from the child consultation record system 300. This enables data linkage. Here, the child consultation record system 300 is a child This system's primary function is to record child consultations and issue administrative documents, for example, to children The issuance of related child identification numbers and registration numbers, issuance of medical examination vouchers and temporary protection decision notices, and administrative information. This system manages linked family information and financial contributions, as well as the progress of procedures. On the other hand, this system primarily functions to support communication and decision-making with users. This system enables the input, viewing, and sharing of records both inside and outside child guidance centers, and allows for the management of children. Chat communication among counseling center staff, registration and sharing of children's photos, and past This system performs simulations of temporary protection trends, etc., as described above. Terminal 100 and the child consultation record system 300 are connected via a network NW, for example Using QR code (registered trademark), child number, or registration number as a key, data can be exchanged between them. Therefore, users will need to access both the server terminal 100 and the child consultation record system 300. There is no need to manually input or register information; by registering information in one system, information can be registered in the other system. Synchronization to the system is possible. Furthermore, as mentioned above, the entirety of the child consultation record system 300 is also By providing some functions to the server terminal, processing can be completed on the server terminal 100. In such cases, data linkage using QR codes (registered trademark), etc., may be made unnecessary.

[0016] In this embodiment, System 1 comprises a server terminal 100, a user terminal 200, and a child consultation service. The system includes a recording system 300, and each user has a user terminal 200 and a child consultation record system. The explanation will describe a configuration in which operations are performed on server terminal 100 using 300, but the server Terminal 100 is configured as a standalone unit, and the server terminal itself has functions that users can operate. It may be provided.

[0017] Figure 2 is a functional block diagram of the server terminal 100 in Figure 1. The server terminal 100 is, It comprises a communication unit 110, a storage unit 120, and a control unit 130.

[0018] The communications unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. This is a communication interface for communicating with the M300, such as TCP / IP (Transm Communication protocols such as Internet Communication Control Protocol (Internet Protocol) and closed networks Communication takes place.

[0019] The memory unit 120 is a program for executing various control processes and functions within the control unit 130. It stores input data, etc., and includes RAM (Random Access Memory) and ROM (Read It consists of (Only Memory), etc. Furthermore, the memory unit 120 stores various data related to the child. Child data storage unit 121 for storing child data, reception data storage unit for storing various data related to reception Data storage unit 122, User data storage unit 123 which stores various data related to the user. It also has the following. Furthermore, the storage unit 120 is connected to the user terminal 200 and the child consultation record system 300. It can also temporarily store data that has been communicated. Even if the database (not shown) is built outside of the storage unit 120 or server terminal 100, stomach.

[0020] The control unit 130 executes the program stored in the storage unit 120, This controls the overall operation of the 100 terminal, and is controlled by the CPU (Central Processing Unit). It consists of components such as a GPU (Graphics Processing Unit). The functions of the control unit 130 include Reception unit 1 that receives input from user terminal 200 or child consultation record system 300. 31, and a data management unit 132 that references and processes various data, and inputs by the user. It has a risk assessment unit 133, etc., which analyzes the received information and performs an evaluation. The data management unit 132 and the risk assessment unit 133 use the programs stored in the memory unit 120. It is started and executed by the server terminal 100, which is a computer (electronic calculator).

[0021] The reception unit 131 is provided by the server terminal 100, and on the user terminal 200, the web browser Through user interfaces such as screens displayed via Uza or applications When the user makes a predetermined input, the user terminal 200 sends a message via the communication unit 110. It accepts notifications and various other information. Alternatively, it accepts requests from server terminal 100 or user terminal 200. Upon request, information will be received from the child consultation record system 300 via the communications department 110.

[0022] Data Management Department 132 handles various user data related to users, including child data and reception data. It manages various data such as evaluation data, and registers and retrieves data from the corresponding data storage unit. Which prescribed process should be performed?

[0023] The risk assessment unit 133 receives information from the user terminal 200 (or the child consultation record system 300). Based on the registered information, a process is performed to assess the risk of child abuse.

[0024] Figure 3 is a functional block diagram showing the user terminal 200 in Figure 1. User terminal 200 The system consists of a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It is equipped with 50.

[0025] The communication unit 210 communicates with the server terminal 100 via the network NW. It is an interface, and communication is carried out using communication protocols such as TCP / IP.

[0026] The display operation unit 220 receives instructions from the user and responds to the input data from the control unit 240. A user interface used to display text, images, etc., and is a user interface that is at the user's end. If the last 200 consists of personal computers, then a display and keyboard and It is composed of a mouse, and the user terminal 200 is composed of a smartphone or tablet device. If present, it consists of a touch panel, etc. This display operation unit 220 is a storage unit 23 It is a computer (electronic calculator) that is started by a control program stored in 0. The user terminal 200 will execute the aptitude test. Through the display operation unit, the user will perform the provided aptitude test. For the test, in the case of a keyboard, it is done by pressing keys on the keyboard, and in the case of a mouse, it is done by the mouse. - You can move the mouse, and on a touch panel, you can perform actions such as tapping, swiping, and pinching. Cut.

[0027] The memory unit 230 stores programs for executing various control processes and functions within the control unit 240. It stores input data, etc., and is composed of RAM, ROM, etc. Unit 230 temporarily stores the contents of the communication with server terminal 100.

[0028] Camera 240, for example, has the function of imaging parts of a child's body.

[0029] The control unit 250 executes the program stored in the storage unit 230, This controls the overall operation of the user terminal 200 and consists of components such as a CPU and GPU.

[0030] Furthermore, the server terminal 100 may also be configured to include a display and operation unit function, in which case, It is also acceptable to have a configuration that does not include the user terminal 200.

[0031] Furthermore, the functional configuration of the child consultation record system 300 is also specified in the server terminal 100 or Since it is essentially identical to user terminal 200, the explanation will be omitted.

[0032] Figure 4 shows an example of child data stored on the server terminal 100.

[0033] The child data 1000 shown in Figure 4 stores various data related to the child. For the sake of explanation, here is an example of a child (a child identified by child ID "10001"). This indicates that it can store information on multiple children. Various data related to the child and For example, information about children (such as the child's name, address, email address, etc.) Contact information, gender, age, school name, grade, homeroom teacher's name, commuting status, tag information, etc., parent / guardian information ( Guardian's name, ID, address, contact information, gender, etc.), related party information (related party's name, ID, address, Contact information, gender, etc., family group information (family group name, ID, group name description, group Members of the group (including guardians based on past marital or common-law marriage relationships), and relevant organizations. The report includes information such as the name of the relevant organization, ID, type (medical institution, police, educational institution, etc.), address, and contact information. It is possible.

[0034] Figure 5 shows an example of reception data stored in the server terminal 100.

[0035] The reception data 2000 shown in Figure 5 stores various data related to reception. For the sake of explanation, we will show an example of one reception (a reception identified by reception ID "20001"), It can store information for multiple registrations. Typically, registrations are for children who have been registered. It may also be registered in association with data (e.g., child ID), but depending on the management purpose, Parent / guardian information (e.g., parent / guardian ID), related organization information (e.g., related organization ID), user ID (Including the user institution ID related to the user institution to which the user belongs) It is acceptable to register them linked together. In particular, in emergencies, child data related to children should be registered. Sometimes, the reception process is performed before recording, in which case the user ID (user The system manages reception data by associating it with the institution ID, and after registering child data, the reception data is linked to the child. It may also be possible to register the data (child ID) in association with it. Note that the reception data is Although the data was received by the reception department 131, after being associated with child information, etc., It may be managed as part of the information provided (for example, as part of the child's information).

[0036] Various data related to reception include, for example, basic reception information (date and time of reception, person who entered the information, abuse). Type (physical abuse, neglect, etc.), start date of response, etc., the number of emergency dispatches or investigations and protections Risk assessment information regarding the consideration of which of the following should be done, limit assessment (child The situation raising concerns about the child's safety has recurred, so we are canceling the interview, and when we visit, they pretend not to be home. Information regarding whether or not items such as "used" apply, image information about children, and children's creations. Information on injuries, psychological assessment information of the child, information on the child's home environment, decision-making results and / or The items related to the safety confirmation results and the corresponding implementation (whether temporary protection was implemented, or whether temporary protection was lifted) are also relevant. Did they do that, or did they implement measures to place the child in a child welfare institution, or did they terminate the measures to place the child in a child welfare institution? Did they implement placement with foster parents, terminate placement with foster parents, or coordinate with relevant organizations? , whether social resources and services were utilized, and whether monitoring systems in local municipalities and communities were in place. (whether a system was established or used), the person who approved the survey records, survey information (date and time of survey, survey time) Title, meeting minutes (investigation results (facts)), information regarding assessment, information regarding future actions, Additional information obtained through the investigation (risk assessment information (information obtained through the investigation), at the time of the investigation) Images of children obtained, wound information of children obtained during the investigation, children obtained during the investigation Psychological diagnostic information, information about the child's home environment obtained during the survey, and the next interview for the survey. Date and time, status in the survey completion dictionary, safety scale at the time of survey completion (regarding the safety of children) (Information on the input results in subjective numerical values, details of the response, decision-makers for the investigation records, etc.), evaluation information ( Regarding past protection rates, the probability of cases constituting serious abuse, recurrence rates, response time, and necessary investigations. Information regarding past similar cases (regarding the specific type of abuse among multiple types of abuse) Information), graphs (for example, radar charts (probability of serious abuse, recurrence rate, and response) Charts showing the balance of the number of days, etc., bar graphs, bubble charts, etc., for each reception date and time You can view graphs for each (input date and time), or compare them chronologically based on the reception date and time (input date and time). (A graph may also be used), recommendation information (recommendations and references for future actions) It can store information such as (information). Note that at the time of reception, the various data exemplified above will be stored. Data regarding at least some aspects will be accepted.

[0037] Risk assessment information includes, for example, input date and time information, and critical condition checklist information (for example, see diagram). The S-rank items shown in 6, for example, if even one checkbox is checked, safety is ensured. This is check information regarding items that are deemed to require action, for example, when considering emergency deployment. At least the item check information for considering the protection of the item check information for investigation. (including any of the above), information on items requiring investigation (for example, items ranked A and B as shown in Figure 7) For example, if even one item is checked, it is determined that safety measures should be considered. Eye-related check information. (In particular, check information regarding items checked during the examination.) .

[0038] Limit assessment involves making an agreement with the parent or guardian, and anticipating the possibility of mandatory intervention if that agreement is broken. This includes things like informing parents in advance about the need for guidance or support during legal proceedings. Despite this, they would cancel scheduled interviews without notice, refuse home visits, and... The items also include checking for any injuries or other situations that could compromise the child's safety. It is rare. Information regarding whether or not a limit assessment is applicable can be found in the limit assessment section above. This information may indicate whether one or more items related to the limit assessment apply. The items related to comments may be set in common, or they may be set in the child's information or the parent's information. It may be any item set by the user in association with at least one of the other items.

[0039] Figures 6 and 7 show examples of checklists used when registering reception data. be.

[0040] The checklist includes a checklist, as shown in Figures 6 and 7 as an example. The checklist includes serious items (S rank) to be checked before determining whether temporary protection (notification / referral) is necessary. Items (C), A-rank items to be investigated before determining whether temporary protection (notification / referral) is necessary, assistance policy The B-rank items, which need to be investigated before the meeting, are divided into three main categories, and further divided into S-rank items. The items include those related to severe physical abuse, severe neglect, and sexual abuse. The categories are divided into those related to suspected abuse and those related to serious or other forms of abuse, and even within these categories, there are further subdivisions. Finally, it is divided into 10 to 20 check items. For each check item, an example is provided. Regarding the three aspects, we will consider suspicions before the investigation, suspicions after the investigation, and confirmation of the relevant facts through the investigation. The checklist is then reviewed by staff from the child welfare center. Furthermore, the checklist is, as an example, for children. A section is provided for staff at the consultation center to record their decision-making process and the reasons for their judgment regarding the temporary protection of a child. In addition, the checklist is used, for example, to fill in information corresponding to the reception data. A column is provided.

[0041] Figure 8 shows an example of user data stored in the server terminal 100.

[0042] The user data 3000 shown in Figure 8 stores various data related to the user. For the sake of explanation, here is an example of a single user (a user identified by user ID "30001"). This indicates that it can store information for multiple users. Various data related to the user and For example, basic information about the user (user name, address, email address or phone number) (Contact information such as phone number, affiliation information, job title information, access permission information, etc.), children related to the user Child information (to be handled by the user, or the child ID of the child who was handled, and the information of the accepted child) This includes linked child IDs, child IDs linked to the provided child information, and especially list information. ) etc. may be included. User data is provided for each user belonging to the user organization, such as staff members. Even if an ID (account) is registered, instead of or in addition to this, the user's device A common user ID (account) may be registered for each location.

[0043] <Processing flow> Referring to Figure 9, the processing of the information processing method executed by the information processing system 1 of this embodiment. The flow will be explained. Flowchart relating to an information processing method according to the first embodiment of the present invention. This is an example of a template.

[0044] Here, in order to use this system 1, users (for example, staff of a child welfare center, etc.) must: Each user terminal 200 uses its own web browser or application to access the server terminal. If you access 100 and are using the service for the first time, please use this to register as a new user. Register the basic information of user data 3000 and obtain a user account. If you have already obtained a login, you will need to undergo a prescribed authentication process, such as entering your ID and password, to log in. By logging in, the service becomes available. After this authentication, the website and application... A predetermined user interface screen is provided via a prompt, etc., as shown in step S1 in Figure 9. Proceed to 01. Here, Figure 12 shows the application home displayed on the user terminal 200. An example screen is shown. Users can select a registration menu on this screen, as explained below. Registration is possible. Figure 12 shows a list of registered child data and corresponding information. The corresponding status information, update date information, rating information, and payment information are displayed.

[0045] First, as part of the process in step S101, the receiving unit 13 of the control unit 130 of the server terminal 100 1, via the communication unit 110, receives basic information about children, etc., from the user terminal 200. The registration of this information will be accepted. The data management unit 132 of the control unit 130 of the server terminal 100 will The received basic information is stored in the child data storage unit 121 of the memory unit 120, and the child data 10 It is stored as 00, associated with the child ID. Here, the user is in the child consultation record system. If the above basic information is registered in 300, the camera built into the user terminal 200 will Scan the QR code (registered trademark) and enter the child's number or other numbers on the displayed screen. Then, the basic information registered in the child consultation record system 300 is transmitted to the server terminal 100. It can also be imported into the provided application.

[0046] Here, as shown in Figure 10, the basic information is that the reception unit 131 is in no particular order, but the children Child's name, address, contact information such as email address, gender, age, school name, grade, homeroom teacher's name, We accept registration of child information such as school attendance status and tag information (Step S20) 1) Registration of parental information, including parent's name, ID, address, contact information, gender, etc. The application is accepted (Step S202), followed by the names of relatives such as uncles, aunts, and mother's partners. We accept registration of information about people related to the child, such as name, ID, address, contact information, and gender. (Step S203), Family group name, ID, Description of group name, Members of the group —Family members (including children, siblings, guardians from past marriages or common-law marriages, etc.) We accept registration of family group information for the group (step S204), and also the relationship Information regarding the relevant organization, including the name of the organization, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. It is possible to accept registration of information of related organizations (step S205).

[0047] Next, as part of step S102, the reception unit 131 receives a request from the user terminal 200. Information registration is accepted. First, the user will enter the application displayed on the user terminal 200. On the screen, you will need to enter basic information about the case (type of abuse (physical abuse, neglect, etc.), and the start date of the response). Input of reception data such as time, etc. Data management unit of control unit 130 of server terminal 100. 132 stores the received reception data in the reception data storage unit 122 of the storage unit 120. It is stored as -2000, associated with the reception ID. Here, the user enters the child consultation record. If the above reception information is registered in the system 300, the user terminal 200 will read the predetermined information. Registration operation (for example, a QR code is scanned using the camera built into the user terminal 200 (registered trademark) The process involves reading the label, entering numbers such as the child's identification number on the displayed screen, and processing child data. A read request is sent from the server terminal 100 or the user terminal 200 to the child consultation record system 30. By performing actions such as sending to 0, the recipients registered in the child consultation record system 300 The attached data can also be imported into the application provided by the server terminal 100. can.

[0048] As shown in Figure 11, the reception unit 131, in relation to the reception information, is used in no particular order. From terminal 200, the date and time of response, investigation title, meeting minutes (investigation results (facts)), assessment, now We accept registration of investigation information for subsequent actions, etc. (Step S301), and child image information and / or information on children's injuries, psychological assessments of children, and information on the children's home environment, etc. The system accepts registration of child image-related information (Step S302), followed by a risk assessment. We accept registration of information (information obtained before the survey, or information obtained through the survey) (step S303), and also, input by multiple users via a chat application. The server terminal 100 can receive the input information (step S304). The data management unit 132 of unit 130 stores the received basic information in the received data format of the storage unit 120. The data is stored in storage unit 122 as reception data 2000, associated with the reception ID.

[0049] Here, the registration of the above survey information is based on information obtained from staff members who are out on assignment outside the office, and is used for child consultations. This is assumed to be an operation performed by staff within the facility, including the registration of the above-mentioned child image-related information and the above-mentioned risk assessment. The registration of census information is an operation performed by staff members who go out of the premises to check on the safety of children. This is anticipated, and the above chat communication will be handled by staff who are out of the office. However, this is intended as an operation to report the investigation results and to confirm the response method sent by the staff within the facility. The registration information is entered and accepted by multiple staff members both inside and outside the facility. It's okay to have it.

[0050] Here, Figure 14 shows an example of an image registration screen. On the image registration screen, the user enters the image (For example, images taken by the camera built into the user terminal 200, or images taken by a digital camera or smartphone) Images (such as those taken with a mobile device like a smartphone and saved on the user terminal 200) are imported. Select the image type, such as wounds, psychological diagnosis, or home conditions. If selected, further select the body part of the child related to the wound, and also select wound / bone The types of injuries to be selected include wounds, bruises, bite marks, burns, hair loss, and eye redness. List of fracture details (discoloration, bleeding, swelling, sores, old scars, keloids, multiple or mixed fractures, changes) You can choose from shapes / opening / missing parts, etc. Images related to psychological diagnosis include children. This could be a photograph of a drawing made by the child, or an image of a document from a medical institution describing developmental characteristics. Images related to the situation include the condition of the room (especially the amount of garbage, etc.) and the cause of the wound. Items from the house (for example, if there is testimony that someone fell down the stairs, a photograph of the stairs in the house, etc.) ) and so on. In addition, any image related to children is acceptable, not limited to these. Images are also acceptable; for example, if the cause of the injury was outside the house (for example, in a park or school). If this includes cases where the images are related to the facility, it may be possible to select and save them separately as images related to the facility. stomach.

[0051] Furthermore, Figure 16 shows an example of a chat communication screen. Users can use the app. The option to use chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or a group. A list of loop names will be displayed, and by selecting each individual or group name, users can interact with each other. It is possible to communicate via chat.

[0052] Here, in order to input risk assessment information, the user can, for example, use the method shown in Figure 13. On the reception information input screen, select the menu for recording risk assessment information, and enter the risk assessment information. You can select the registration form for the report. In the registration form for risk assessment information, Specific examples of information to include (various data related to the reception mentioned above) include: 1) Date and time of reception (Enter the date the risk assessment was conducted, etc.), 2) Person who entered the information (select the person who entered the information), 3) Notification Information at the time of receipt (Enter and select information at the time of notification receipt), 4) Emergency dispatch (Considering emergency dispatch) Select the relevant item from the risk assessment items), 5) Consideration of investigation protection (consider investigation protection) 6) Select the risk assessment items for which you need to perform the assessment (limit assessment) 7) Check if it applies to the assessment, 7) Attach images ("Wound", "Psychological diagnosis", Register images of "House Condition" and "Other". In the case of wounds, please include information about the body part and the nature of the injury. (Input), 8) Decision, Safety Confirmation (Select the result of the decision. Based on the input information, Simulation results such as the incidence rate, the probability of it being considered severe abuse, and the number of days required for response, as well as past similar cases. (You can check the status), 9) Action items (Select the action taken and enter the date and time of the action), 10 This could include the approver (the person who approves the investigation record). Also, as a function of the registration form, A function to copy at least some of the previously registered information (risk assessment information to be copied) It may also have a feature such as selecting a child ID related to the figure and generating a copy. As shown in the 15 example screens, the user selects the menu item "Risk Assessment Progression". This means that at least some of the items included in the risk assessment information (for example, emergency dispatch or investigation) (Item concerning consideration of whether at least one of the protection measures should be taken) Risk assessment information is limited Based on the date and time information, the update information for each item in each child's risk assessment information can be confirmed chronologically. Display the information in a way that allows for recognition (i.e., confirmation of changes). This includes, for example, date and time information. This is possible by registering it in association with the child ID. Then, referring to the checklists illustrated in Figures 6 and 7, the user on the user terminal 200 You can accept input operations as assessment items via the application, or check... If the sheet and at least some of the items are identical or similar, they are input forms on the application. Alternatively, you could display a user interface screen that allows input and accept input operations. The camera 240 of the user terminal 200 captures the check sheet image and performs image analysis. The check contents can be automatically entered. Additionally, the changes in risk assessment information can be displayed. On the screen where it is displayed, change the content of at least some of the assessment items (for example, check It may be possible to perform an operation (checking or unchecking).

[0053] Next, returning to step S103 in Figure 9, the risk assessment unit 133 of the control unit 130 registers Based on the basic information of the child and the registration data (especially the risk assessment information), child abuse Conduct a risk assessment regarding the possibility of (i.e., generate assessment data). The evaluation data may be linked to the reception ID and stored as reception data. Risk assessment Section 133, for example, takes basic information about the child from the past (age, gender, address (city)) as input information. Towns and villages), reception information (type of abuse, reception time, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the information (reception route, primary abuser, risk assessment) Information regarding the applicability of each item, whether or not the child is subject to limit assessment, and information regarding the child. Image information, information on children's injuries, psychological diagnostic information for children, and information about the children's home environment. Report, decision-making results information and / or safety confirmation results information, items related to corresponding implementation (temporary) Whether protection was implemented, whether temporary protection was lifted, or whether measures were taken to place the child in a child welfare institution, Have measures been taken to terminate placement in a care facility, or have measures been taken to place the child with foster parents, or have measures taken to place the child with foster parents been terminated? Or, did they collaborate with relevant organizations, or did they utilize social resources and services, or did they use local government services? Information and surveys regarding whether a monitoring system for the body or within the local community has been established or utilized. Information (date of survey, title of survey, minutes (survey results (facts)), information regarding assessment, now Information regarding subsequent actions, additional information obtained through investigation (risk assessment information (obtained through investigation) (Information obtained during the investigation), images of the child taken during the investigation, wound information of the child taken during the investigation, Psychological diagnostic information of the child obtained during the assessment and information regarding the child's home environment obtained during the survey Report, next meeting date and time for the investigation, status upon completion of the investigation, safety status upon completion of the investigation (Kale (information on child safety, input results in subjective numerical values, response details, etc.)) Alternatively, if you input all the information, the output will show the past protection rate (showing the tendency for temporary protection). (Indicators), past similar cases (classifying abuse into multiple types, and the closest type of the current case) The characteristics of the type are displayed. If there are past cases belonging to the same type, the past case records are displayed. (Indication), and some or all of the information regarding the probability of serious abuse, recurrence rate, and response period. You may also generate evaluation data (output information) using a risk assessment learning model that outputs the following. The learning model uses at least some of the above input information and result information corresponding to the output information to process past data. It may be data that has been previously trained as training data by extracting it from other data, and the memory unit It may be stored in 120, or it may be stored on an external server. Teacher data during learning In the case of data, including more types of input information from the above-mentioned input information will result in a more precise result. It becomes possible to output information such as the probability of it constituting serious abuse. Another example is risk assessment. Value section 133 is, for example, a set of contents of some or all of the input information (especially risk assessment information) Similar past cases are extracted based on the match, and statistical values ​​are derived from the results of the extracted past cases. The above output information may be calculated and generated in part or all of it. The methods for generating evaluation data are merely examples and are not limited to these. The risk assessment unit 133 uses received data to refer to for assessment, such as survey information. Alternatively, evaluation data may be generated by further referencing at least one of the photographic information.

[0054] Next, as part of the process in step S104, the risk assessment unit 133 performs the above step The generated output information is sent to the user terminal 200, and the application on the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0055] Figure 17 shows the risk assessment evaluation results of the business support application displayed on the user's terminal. This figure shows an example screen for outputting results. The user will see the app displayed on the user terminal 200. On the personal page screen of the Rec., select the "Simulation" tab, and then... Information on past protection rates, recurrence probability, response time, and severity (severe abuse), as shown in 17. A radar chart showing the characteristics of the case using three indicators related to the probability of being in a waiting state, and past data A screen visualizing similar cases is displayed. Here you will find information about past protection rates. A high value indicates that similar cases tended to be temporarily protected in the past. Therefore, from the perspective of whether or not to provide temporary protection, we support users in making an assessment of the urgency of the situation. The radar chart also shows the severity (multiple abuse classifications (for example, 36 patterns)). ) the probability of falling into a classification defined as a severe case (for example, 24 patterns) or recurrence The rate (probability of recurrence in the relevant group of similar cases) and the number of days of treatment (end of treatment in the relevant group of cases) It represents the balance of factors such as the number of days required to reach the conclusion, and if the area of ​​the radar chart is large, It has characteristics such as being severe and having a high recurrence rate, and tends to take a long time to resolve. This means that past similar cases are categorized into multiple types (for example, 36 types). Classify the case and display the characteristics of the pattern that most closely matches it. If there are past cases, the past case records will be displayed. In this example, Case 47 and Then, "Re-reported cases of physical abuse" are displayed, and these cases are mostly reported by municipalities, accounting for 30%. Head, facial, and abdominal injuries were present in 27% of cases, indicating signs of continued abuse, and in 7% of cases, the whistleblower witnessed the violence. There are cases where it is difficult to communicate with parents, and this pattern is seen in 5.2% of past cases. This is understood. Users can check past case records to see how the case has changed. This can provide clues about what to expect. Note that this is not limited to the examples given; for example, serious items... Based on the relevant circumstances, to what extent (or what kind) of serious abuse is present in conjunction with it. You could also generate and present evaluation data, or provide information on the response in similar cases. Based on the report, we need to determine what to investigate first and what kind of support to provide, in consultation with relevant organizations. Recommendations such as whether it's a good idea to carry it with you may be provided.

[0056] Users can refer to the above risk assessment evaluation results, as well as other registered survey information, children, etc. Based on image-related information and information entered via chat communication, the child They can make a judgment on whether or not temporary protection is necessary.

[0057] (Embodiment 2) <Structure> Figure 18-20 is a block diagram showing an information processing system according to the second embodiment of the present invention. This system 1 is a first user terminal 200 used by users such as staff of child welfare centers. , the first server terminal 100 accessed by the first user terminal 200, and various local government agencies (others 500 second user terminals used by users of private medical institutions, NPOs, private schools / kindergartens, etc. , and the second server terminal 400 and the first server terminal 10 accessed by the second user terminal 500. A third server terminal 6 is provided as needed when using 0 and the second server terminal 400 in conjunction. It is composed of 00. Here, the first user terminal 200 and the second user terminal 500 are actual Similar to Embodiment 1, each can be used as a terminal for multiple users. Similarly, this system can connect to an external child consultation record system 300 (not shown). Cut.

[0058] First server terminal 100, first user terminal 200, second server terminal 400, second user terminal Terminal 500 and the third server terminal 600 are connected via the network NW. Networks include the Internet, intranet, wireless LAN (Local Area Network), and W It is composed of AN (Wide Area Network), etc. Here, from a security standpoint, The first server terminal 100 and the first user terminal 200, and the second server terminal 400 and the second user Each of the user terminals 500 can also be connected via a closed, mutually distinct network. .

[0059] The first server terminal 100 is related to the first user terminal 2, which is connected to users such as staff of child welfare centers. To 00, an application is provided to support business efficiency improvements, and the first user terminal 200 The system manages the information registered and, based on that information, for example, the possibility of child abuse. This device performs risk assessment evaluations related to sex and provides evaluation results, for example, Works It could be a general-purpose computer like a stationary or personal computer, or This may be logically implemented through cloud computing. In this embodiment, For the sake of explanation, one server terminal is used as an example, but it is not limited to this, and multiple terminals can be used. It's okay to have it.

[0060] The second server terminal 400 is related to users such as employees of various local government agencies, and is the second user terminal. We provide an application to support business efficiency improvements to the last 500 users, and to the second user terminal 5 It manages information registered from 00 and, based on the registered information, for example, child abuse This device performs risk assessment evaluations regarding possibilities and provides evaluation results, for example, It could be a general-purpose computer like a computer station or personal computer, or This may be logically realized by cloud computing. For the sake of explanation, we have used one server terminal as an example, but it is not limited to this, and multiple terminals are also possible. A stand would also be acceptable.

[0061] As described above, the first user terminal 200 is used by staff members of child guidance centers, etc. For example, a user who uses the application provided by the user terminal 100 owns a personal computer. These are information processing devices such as personal computers and tablet devices, but also smartphones. It may also be composed of mobile phones, PDAs, etc.

[0062] As described above, the second user terminal 500 is used by employees of various local government agencies, and 2. A user who uses the application provided by server terminal 400 owns, for example For example, information processing devices such as personal computers and tablet devices, but smartphones It may also be composed of phones, mobile phones, PDAs, etc.

[0063] The third server terminal 600 is connected to the first user terminal 20, which is associated with users such as staff of child welfare centers. The data is transmitted between 0 and the second user terminal 500, which is associated with users such as staff members of various local government agencies. When sending and receiving, either the first server terminal 100 or the second server terminal 400 Based on their request, the two servers send predetermined data to the other server terminal, etc. Data transmission and reception are facilitated while restricting direct access to the other party's database between terminals. It is a device that acts as an intermediary, such as a general-purpose workstation or personal computer. It can be a computer, or it can be logically implemented through cloud computing. It may be shown. In this embodiment, for the sake of explanation, one server terminal is used as an example. However, it is not limited to this, and multiple units may be used. In such cases, as illustrated in Figure 19, it is essential to have a third server terminal 600. Rather, the first server terminal 100 and the second server terminal 400 respond to each other's requests. If direct access to the data can be restricted, the third server terminal 6 can be used as illustrated in Figure 20. The configuration may be set up so that it does not include 00.

[0064] In this embodiment, System 1 comprises a first server terminal 100, a first user terminal 200, and The system is equipped with two server terminals 400, a second user terminal 500, and a third server terminal 600, and the user Each of them uses the first user terminal 200 and the second user terminal 500, and each of them uses the first server terminal 100. The following will be explained as a configuration for performing operations on the second server terminal 400, but the first server terminal The end 100 and the second server terminal 400 are configured standalone, and the server terminal itself has It may also include features that allow users to perform operations.

[0065] In this embodiment, the second server terminal 400 is intended for users of each local government agency. The information provided, stored, and processed is used by the users and managed persons of each agency of the local government (for example) Except for information related to children, etc., the structure of the first server terminal 100 is essentially It is equivalent to the same, and the second user terminal 500 is also the same, the target users are each local government agency. Except for being a user of [the service / platform name], it is essentially equivalent to the configuration of the first user terminal 200. , configuration of the first server terminal 100 and the first user terminal 200 (and the second server terminal 400 and The configuration of the second user terminal 500 is substantially the same as the configuration described in Embodiment 1 above. Since they are equivalent, the explanation will be omitted.

[0066] Figure 21 is a functional block diagram of the third server terminal 600 shown in Figure 19. The terminal 600, like the first server terminal 100, includes a communication unit 610, a storage unit 620, and a control unit. It is equipped with 630.

[0067] The communication unit 610 communicates with the first server terminal 100 and the second server terminal via the network NW. This is a communication interface for communicating with 400, for example, TCP / IP (Transmis Communication is conducted via communication protocols such as the Internet Protocol (ICU) and closed networks. A belief is established.

[0068] The memory unit 620 stores programs for executing various control processes and functions within the control unit 630. It stores input data, etc., and includes RAM (Random Access Memory) and ROM (Read It consists of components such as Only Memory.

[0069] The control unit 630 executes the program stored in the storage unit 620, This controls the overall operation of the 600 terminal, and is controlled by the CPU (Central Processing Unit). It consists of components such as a GPU (Graphics Processing Unit). The functions of the control unit 630 include , a reception unit 63 that receives input from the first server terminal 100 or the second server terminal 400 1, a data management unit 632 that references and processes various data, and the first server terminal 100 It also has an intermediary unit 633, etc., which mediates the transmission and reception of data to and from the second server terminal 400. The appended section 631, the data management section 632, and the intermediary section 633 are programmed to store the programmer stored in the storage section 620. It is initiated by Gram and executed by the server terminal 600, which is a computer (electronic calculator). It will be done.

[0070] The reception unit 131 is provided by the server terminal 600, and the first user terminal 200 or the second user On terminal 500, screens etc. displayed via a web browser or application. When a user makes a predetermined input via the user interface, the first user terminal From terminal 200 (or second user terminal 500) to first server terminal 100 (or second server It receives instructions and various information via terminal 400).

[0071] Data Management Department 132 handles various user data related to users, including child data and reception data. It manages various data such as evaluation data, and registers and retrieves data from the corresponding data storage unit. Which prescribed process should be performed?

[0072] Figure 22 is an example of a flowchart relating to an information processing method according to a second embodiment of the present invention. In this example, as shown in Figure 19, an information processing system equipped with a third server terminal 600 Let's explain using "Mu" as an example.

[0073] As described above, the first server terminal 100 and the second server terminal 400 are, respectively, for the benefit of the child guidance center. A terminal that provides applications and services for users of the user and local government agencies. In terms of the information they handle, basically, user terminal 200 and user terminal 50 0 also means that the information accessed is different. In particular, information about children is highly confidential personal information. Therefore, from a security standpoint, information managed by child welfare centers and local governments is also important. These are to be managed via separate server terminals. However, in local government In cases where the situation with a child being cared for becomes serious, the child welfare center may take over the case. In such cases, for example, users such as staff of child guidance centers may contact child guidance centers. In many cases, information about the children in question does not exist and is managed by various local government agencies. It may be necessary to access information. Conversely, it may also be necessary for child welfare centers to access local government information. The same applies when taking over the response. Therefore, in this embodiment, the staff of the child guidance center A user and a user who is an employee of a local government agency, each of them, will use the first server terminal 100 and Accessing information managed on each server via server terminal 400. Then you can view the desired information.

[0074] First, in Figure 22, as a preliminary step to the child inquiry process, users of child guidance centers are first The user terminal 200 requests information about the desired child from the first server terminal 100. A request is made. Subsequently, as part of the process in step S401, the first server terminal 100 is the first server The child (child) data storage unit 121 of the storage unit 120 of the user terminal 100 stores the information of the target child. If the information is not stored, the second server stores information managed by each local government agency. In order to send a child inquiry request to terminal 400, the third server terminal 600 receives the child inquiry request. A request is sent. Here, the first server terminal 100, from the standpoint of confidentiality of the method relating to the child The third server terminal 600 receives the child's identification number (e.g., personal ID) along with the child's information. You can send an inquiry request, but you are not limited to this; for example, you can send a child inquiry request that includes the child's name. You may also send a request. Then, as part of the processing in step S402, the third server terminal Terminal 600 sends a child inquiry request to the second server terminal 400.

[0075] Next, the second server terminal 400, which received the child's inquiry request, proceeds with the processing in step S403. The second server terminal 400 referred to the child data stored in its memory unit and received the data. Using the child's identification number as a key, it checks whether or not information about the child in question is stored. Then, the search is performed. Next, as part of step S404, the second server terminal 400 If it is confirmed that information regarding the child in question is stored in the memory unit, that is, the local government If there is a history of handling the child in question, the inquiry result will be sent to the first server terminal 100. Therefore, in order to transmit information about the child, the query result information is sent to the third server terminal 600 ( Send information (including information about the child in question). Then, as part of the processing in step S405, Server terminal 600 transmits the query result information to server terminal 100. Therefore, the second server terminal 400, from a security standpoint, will handle the information regarding the child who made the inquiry. Only information is transmitted, and the user of the first user terminal 200 transmits information about the target child to the first user terminal 200. It can be viewed by accessing the server terminal 100.

[0076] Furthermore, the aforementioned child inquiry process does not necessarily have to be performed on this system; other methods may be used. Depending on the stage (for example, phone calls or emails between users of child welfare services and users of local government services) You provide information to identify the child you wish to inquire about (such as their name or identification number), and then you receive it. The system searches for the target child based on the information provided by the user to identify the child. You may also use other means, not through this system, to inform us that you have a message.

[0077] Next, as a pre-processing step for information sharing, users of child welfare centers are users of various local government agencies. In contrast, if you want to share information about children managed by child guidance centers, the first user will... Through terminal 200, the first server terminal 100 receives the municipal user selected by the selection operation. A request is sent to the sharing of information about the desired child. Subsequently, step S501 As part of the process, the first server terminal 100 requests the third server terminal 600 to share child information. The request is sent. Then, as part of the process in step S502, the third server terminal 600 is autonomous Second server terminal 4 provides applications and services to users of each institution of the body. A request for approval regarding the sharing of child information, without any information about the child in question, is sent to 00. I believe. Here, the information included in the request for sharing child information is information about the child in question, shared This includes information that identifies existing users, information about the content of the information being shared, etc. It is not limited to. Furthermore, information about the child may include, for example, basic information, family information, and registration information. This includes information related to survey records, risk assessment information, image-related information, and evaluation data. This information is not limited to, but may be shared. The system is characterized by the ability to request or pre-select information about the information you wish to share. ru.

[0078] Next, the second server terminal 400, which received the approval request regarding the sharing of child information, As part of the processing in step S503, user data stored in the storage unit of the second server terminal 400 Refer to (especially staff and other personnel belonging to the user organization) to determine the users to whom the information will be shared, and the users to whom the information will be shared The second user terminal 500 of the person was notified that an approval request regarding the sharing of child information had been made. Perform the task. Then, as part of the process in step S504, the user (who has the prescribed business authority) From the second user terminal 500, approval is given for the approval request regarding the sharing of child information. Next, as part of the process in step S505, the third server terminal 600 will... Upon receiving the approval information transmitted from step 400, the process in step S506 is to process the sharing request. Approval processing is performed. Note that in step S504, the user's second user terminal 500 If approval is denied in response to the approval request, the information sharing process will terminate. Even if a sharing request is made from server terminal 100, the second server terminal 400 will not share it. It is also possible to choose not to approve and intentionally avoid receiving personal information, such as information about children. This is the result.

[0079] Next, as part of step S507, the third server terminal 600 receives information regarding the target child. The information is shared with the second server terminal 400. As a method of information sharing, for example, the third server Terminal 600 exports information about the target child in a specified file format, and The transmitted information can be sent to the second server terminal 400. The user terminal 500 imports the exported information via the second server terminal 400. Information can be shared by doing so. Other methods of information sharing include the first server Information regarding access permissions for all or part of the information stored in terminal 100 is shared with the first server terminal. Another possibility is to send data from terminal 100 to server terminal 400 via the third server terminal 600. The user of the second user terminal 500 can access the third server terminal via the second server terminal 400. You can access terminal 600 or the first server terminal 100 and view the shared information. Yes. In this case, from the standpoint of information confidentiality, the access rights of the user of the second user terminal 500 It is also possible to grant access to information only, without editing privileges. In the flowchart for shared processing, the speed of information transmission is taken into consideration, and the third server terminal... At the end of step 600, information regarding the child in question was sent at step S501, but instead Furthermore, similar to Step S502, regarding the sharing of child information without information about the target child. Send an approval request to the first server terminal 100 or the third server terminal 600 Even if not, after approval processing by any of the following methods, the first server terminal 100 will be transmitted through the third server terminal 600. You may also choose to send information about the child in question.

[0080] Next, as a pre-processing step for the chat integration process, users of child welfare centers will use the services of various local government agencies. If you wish to communicate with the user via a chat tool, the first user terminal 200 Through this, the first server terminal 100 selects the target user and sends a communication request. Send. Then, if the target user is a user on the second server terminal 400 side, As part of the process for step S601, the first server terminal 100 communicates with the third server terminal 600. A communication request is sent. Then, as part of step S602, the third server terminal 600 is one or more first user IDs of the first user terminal 200 and one of the second user terminal 500 Identify the second user ID mentioned above and create a chat space accessible to both parties. Then, as processing steps S603 and S604, the first server terminal 100 and the second Server terminal 400 responds to requests from the first user terminal 200 and the second user terminal 500, respectively. Accordingly, by sending and receiving messages, images, etc. via the third server terminal 600, Communication takes place. In this way, the third server terminal 600 communicates with the first user terminal 200. Chat communication becomes possible between the user and the user of the second user terminal 500. To do this, a chat room (chat space) is created, and the chat room is shared with both users. It is also possible to send information related to child welfare center staff, etc. Users, such as staff members of various government agencies, can access information about specific children through chat rooms. They can communicate and have conversations. (First server terminal 100 and second server) When the two terminals 400 receive messages from each other, they each send messages to the first user terminal 200 and the second terminal 200. It is possible to send push notifications to user terminals 500 in real time. Yes, it is possible. This allows staff at child welfare centers and local government agencies to handle children. We can coordinate with Imri.

[0081] Figure 23 is an example of a flowchart relating to an information processing method according to a second embodiment of the present invention. In this example, as shown in Figure 20, the information processing system does not have a third server terminal 600. Let's use Tem as an example.

[0082] First, in Figure 23, as a preliminary step to the child inquiry process, users of child guidance centers are first The user terminal 200 requests information about the desired child from the first server terminal 100. A request is made. Subsequently, as part of the process in step S701, the first server terminal 100 is the first server The child (child) data storage unit 121 of the storage unit 120 of the user terminal 100 stores the information of the target child. If the information is not stored, the second server stores information managed by each local government agency. A child inquiry request is sent to terminal 400. Here, the first server terminal 100 sends a child inquiry request to terminal 400. From the standpoint of confidentiality regarding the method, the second server terminal 400 will receive the child's identification number (for example) For example, a child inquiry request including a personal ID can be sent, but is not limited to this. For example, you may send a child inquiry request that includes the child's name.

[0083] Next, the second server terminal 400, which received the child's inquiry request, proceeds with the processing in step S702. The second server terminal 400 referred to the child data stored in its memory unit and received the data. Using the identification number of the child, etc. as a key, a search is executed to determine whether information regarding the target child is stored. Subsequently, as the process of step S703, when the second server terminal 400 confirms that information regarding the target child is stored in the storage unit, that is, when there is a response history of the target child in the local government, the second server terminal 400 transmits the information regarding that child to the first server terminal 100 as an inquiry result. Here, from the security perspective, the second server terminal 400 transmits only the information regarding the child for whom an inquiry request was made, and the user of the first user terminal 200 can view the information regarding the target child by accessing the first server terminal 100. Then, as the process of step S703, when the second server terminal 400 confirms that information regarding the target child is stored in the storage unit, that is, when there is a response history of the target child in the local government, it transmits the information regarding that child to the first server terminal 100 as an inquiry result. Here, from the security perspective, the second server terminal 400 transmits only the information regarding the child for whom an inquiry request was made, and the user of the first user terminal 200 can view the information regarding the target child by accessing the first server terminal 100. Here, from the security perspective, the second server terminal 400 transmits only the information regarding the child for whom an inquiry request was made, and the user of the first user terminal 200 can view the information regarding the target child by accessing the first server terminal 100. Here, from the security perspective, the second server terminal 400 transmits only the information regarding the child for whom an inquiry request was made, and the user of the first user terminal 200 can view the information regarding the target child by accessing the first server terminal 100. <000​​​​​​​​​​​​​​​​​​​​​​​​​​​​And for the second server terminal 400 that provides services, a request for approval regarding a request for sharing child information without information about the target child is sent. A request for approval regarding a request for sharing child information without any child information is sent.

[0086] Subsequently, the second server terminal 400 that has received a request for approval regarding a request for sharing child information performs, as the process of step S802, the user data stored in the storage unit of the second server terminal 400 (In particular, users belonging to the organization such as staff) is referred to, the sharing destination user is determined, and the second user terminal 500 of the sharing destination user is notified that there has been a request for approval regarding the request for sharing child information. (In particular, users belonging to the organization such as staff) is referred to, the sharing destination user is determined, and the second user terminal 50P of the sharing destination user is notified that there has been a request for approval regarding the request for sharing child information. Then, as the process of step S803, approval for the request for approval regarding the request for sharing child information is executed from the second user terminal 500 of the user (who has a predetermined business authority). Then, as the process of step S803, approval for the request for approval regarding the request for sharing child information is executed from the second user terminal 500 of the user (who has a predetermined business authority). Subsequently, as the process of step S804, the first server terminal 100 receives the approval information transmitted from the second server terminal 400, and as the process of step S805, performs the approval process for the sharing request. In step S803, if non-approval is executed for the request for approval from the second user terminal 500 of the user, the information sharing process ends. Thus, even if there is a sharing request from the first server terminal 100 side, it is also possible to make a selection such that the second server terminal 400 side does not approve the sharing and does not intentionally receive personal information such as information about children. Subsequently, as the process of step S804, the first server terminal 100 receives the approval information transmitted from the second server terminal 400, and as the process of step S805, performs the approval process for the sharing request. In step S803, if non-approval is executed for the request for approval from the second user terminal 500 of the user, the information sharing process ends. Thus, even if there is a sharing request from the first server terminal 100 side, it is also possible to make a selection such that the second server terminal 400 side does not approve the sharing and does not intentionally receive personal information such as information about children. Subsequently, as the process of step S804, the first server terminal 100 receives the approval information transmitted from the second server terminal 400, and as the process of step S805, performs the approval process for the sharing request. In step S803, if non-approval is executed for the request for approval from the second user terminal 500 of the user, the information sharing process ends. Thus, even if there is a sharing request from the first server terminal 100 side, it is also possible to make a selection such that the second server terminal 400 side does not approve the sharing and does not intentionally receive personal information such as information about children. Subsequently, as the process of step S804, the first server terminal 100 receives the approval information transmitted from the second server terminal 400, and as the process of step S805, performs the approval process for the sharing request. In step S803, if non-approval is executed for the request for approval from the second user terminal 500 of the user, the information sharing process ends. Thus, even if there is a sharing request from the first server terminal 100 side, it is also possible to make a selection such that the second server terminal 400 side does not approve the sharing and does not intentionally receive personal information such as information about children. Subsequently, as the process of step S804, the first server terminal 100 receives the approval information transmitted from the second server terminal 400, and as the process of step S805, performs the approval process for the sharing request. In step S803, if non-approval is executed for the request for approval from the second user terminal 500 of the user, the information sharing process ends. Thus, even if there is a sharing request from the first server terminal 100 side, it is also possible to make a selection such that the second server terminal 400 side does not approve the sharing and does not intentionally receive personal information such as information about children. Subsequently, as the process of step S804, the first server terminal 100 receives the approval information transmitted from the second server terminal 400, and as the process of step S805, performs the approval process for the sharing request. In step S803, if non-approval is executed for the request for approval from the second user terminal 500 of the user, the information sharing process ends. Thus, even if there is a sharing request from the first server terminal 100 side, it is also possible to make a selection such that the second server terminal 400 side does not approve the sharing and does not intentionally receive personal information such as information about children. Subsequently, as the process of step S804, the first server terminal 100 receives the approval information transmitted from the second server terminal 400, and as the process of step S805, performs the approval process for the sharing request. In step S803, if non-approval is executed for the request for approval from the second user terminal 500 of the user, the information sharing process ends. Thus, even if there is a sharing request from the first server terminal 100 side, it is also possible to make a selection such that the second server terminal 400 side does not approve the sharing and does not intentionally receive personal information such as information about children. Subsequently, as the process of step S804, the first server terminal 100 receives the approval information transmitted from the second server terminal 400, and as the process of step S805, performs the approval process for the sharing request. In step S803, if non-approval is executed for the request for approval from the second user terminal 500 of the user, the information sharing process ends. Thus, even if there is a sharing request from the first server terminal 100 side, it is also possible to make a selection such that the second server terminal 400 side does not approve the sharing and does not intentionally receive personal information such as information about children.

[0087] Next, as the process of step S806, the first server terminal 100 shares the information about the target child with the second server terminal 400. Here, as the information about the target child, for example, basic information, family information, reception information, information related to investigation records, risk assessment information, image-related information, evaluation data, etc. can be mentioned, but it is not limited to these information. Also, this Next, as the process of step S806, the first server terminal 100 shares the information about the target child with the second server terminal 400. Here, as the information about the target child, for example, basic information, family information, reception information, information related to investigation records, risk assessment information, image-related information, evaluation data, etc. can be mentioned, but it is not limited to these information. Also, this Next, as the process of step S806, the first server terminal 100 shares the information about the target child with the second server terminal 400. Here, as the information about the target child, for example, basic information, family information, reception information, information related to investigation records, risk assessment information, image-related information, evaluation data, etc. can be mentioned, but it is not limited to these information. Also, this Next, as the process of step S806, the first server terminal 100 shares the information about the target child with the second server terminal 400. Here, as the information about the target child, for example, basic information, family information, reception information, information related to investigation records, risk assessment information, image-related information, evaluation data, etc. can be mentioned, but it is not limited to these information. Also, this In this embodiment, when a user requests to share information they wish to share, or A key feature is that it can be selected in advance. As a method of information sharing, for example, the first server terminal End 100 exports information about the target child in a specified file format, and exports it. The collected information can be sent to the second server terminal 400. The user terminal 500 imports the exported information via the second server terminal 400. This allows for information sharing. Other methods of information sharing include the first server terminal. Information regarding access rights to all or part of the information stored in 100 is provided to the first server terminal 1 Another example is sending from 00 to server terminal 400, which benefits the second user terminal 500. The user accesses the first server terminal 100 via the second server terminal 400, and shares Information can be viewed. However, from the standpoint of information confidentiality, the second user terminal 500 Users will only be granted access to view information and will not be granted editing privileges. It's also possible.

[0088] Next, as a pre-processing step for the chat integration process, users of child welfare centers will use the services of various local government agencies. If you wish to communicate with the user via a chat tool, the first user terminal 200 Through this, the first server terminal 100 selects the target user and sends a communication request. Send. Then, if the target user is a user on the second server terminal 400 side, As part of the processing for step S901, the first server terminal 100 provides information to users of various local government agencies. The second server terminal 400, which provides applications and services, is used by the target users and Send a communication request. Here, the information included in the communication request For example, information about the target users, and information you want to share through communication (for example) This includes, but is not limited to, images, etc.

[0089] Next, the second server terminal 400, having received the communication request, proceeds to step S90 As part of process 2, the user data stored in the memory unit of the second server terminal 400 is referenced, The target user was determined and identified as one or more first user IDs of the receiving first user terminal 200. Based on one or more second user IDs of the second user terminal 500, a chat accessible from both parties A net space is created. Next, as the process of step S904, the first server terminal 100 and The second server terminal 400 receives requests from the first user terminal 200 and the second user terminal 500, respectively. Communication takes place by sending and receiving messages, images, etc., as requested. Oh, in this example, the chat space is created on the second server terminal 400, but this is not limited to this. The chat space may be created on the first server terminal 100. 100 (or the second server terminal 400) is connected to the user of the first user terminal 200 and the second user Chat communication will be possible between users of terminal 500. Create a chat room and send information about the chat room to both users. This is also possible. As a result, users such as staff at child welfare centers can access the services of staff at various municipal agencies. Users such as [name of user] exchange information about specific children through chat rooms, or meet They can communicate. The first server terminal 100 and the second server terminal 400 are When messages are received by both parties, the first user terminal 200 and the second user terminal 500 will respectively receive messages. On the other hand, notifications can be made in real time, such as sending push notifications. As a result , staff of each institution of the child guidance center and the local government can promptly cooperate regarding the response to children . Note that a third server terminal 600 may be provided to generate a chat room , and it may be in the form of the flowchart described in FIG. 22 only for chat cooperation processing

[0090] As described above, according to this embodiment, particularly, information regarding children handled by the child guidance center and information regarding children handled by each institution of the local government, which are separately managed via different servers , can be flexibly shared, conversed, and coordinated by users belonging to each institution within the scope necessary for business .

[0091] Note that in the examples of FIGS. 22 and 23, starting from the first user terminal 200 of the child guidance center , an example of making a request for inquiry, information sharing, and chat cooperation of a target child from the first server terminal 100 to the second server terminal 400 was shown. However, the same process can also be executed starting from the second user terminal 500 of each institution of the local government .

[0092] Also, although information regarding child abuse between the child guidance center and each institution of the local government was described as an example , it is not limited to this, and any information may be targeted. In particular, information exchanged between public institutions such as municipalities and the state (especially information related to social issues such as domestic violence, sexual violence, bullying, harassment , crime, delinquency, physical disability, mental disability, developmental disability, child poverty, elderly abuse, etc., and information in areas related to food, clothing, housing, and physical safety, and areas related to concerns such as discrimination and abusive language ) may be used. Depending on the target users, corresponding ​​​​It may also be a configuration for managing information such as children. For example, in juvenile classification homes and juvenile training schools, It may also be used when exchanging information about children, such as survey items related to the above. ) Between probation offices, or between probation offices and local governments, etc., regarding crimes acquired by probationers (2) Information from investigations and information from investigations related to court cases, etc., between public health centers and maternal and child health centers, public health centers At maternal and child health centers, public health centers, and maternal and child health centers, and local governments, public health centers and maternal and child health centers Information about children and families collected at the health center, family parenting stress, and usage (3) Survey information on childcare services, etc., between DV victim centers and DV victim centers In local governments and other organizations, at least the number of perpetrators, victims, and bystanders obtained from domestic violence victim centers Investigative information regarding domestic violence facts related to any of the following: (4) Between welfare centers or between welfare centers and In local government bodies, etc., staff members have obtained information regarding disabilities and welfare benefits, including disability information and economic status. It may also be used in relation to survey information such as situational data.

[0093] The embodiments of the present invention will be listed and explained again. The method, program, and information processing system have the following configuration: [Item 1] The first user terminal, which is related to a user of the child guidance center, connects via the network. An information processing method provided by a mobile terminal to support child consultation services, The control unit of the first server terminal is: A second user terminal connected via the network to a second user terminal related to a local government user. Share information about the child stored on the first server with the terminal Send a request, The information concerning the child is obtained from the second server terminal upon approval of the sharing request. A method transmitted to the second server terminal in response to the action taken. [Item 2] The control unit of the first server terminal is: A request for information about the desired child is sent to the second server terminal. The second server terminal receives information about the child as a result of the inquiry. The method described in item 1. [Item 3] The information concerning the aforementioned child includes basic information, family information, registration information, information on investigation records, and The method described in item 1, which includes either squat assessment information or image-related information. [Item 4] The aforementioned sharing request enables access to information about the child from the second user terminal. The method described in item 1, including the request. [Item 5] When a user of the first user terminal uses the second user terminal with respect to the second server terminal The method described in item 1 for sending a request to communicate with a person. [Item 6] The first user terminal, which is associated with a user of the child guidance center, connects via the network. This is a program that executes an information processing method to support child consultation work on a server terminal. That is, In the control unit of the first server terminal, A second user terminal connected via the network to a second user terminal related to a local government user. Share information about the child stored on the first server with the terminal Send a request, The information concerning the child is obtained from the second server terminal upon approval of the sharing request. A program that is sent to the second server terminal in response to the action taken. [Item 7] The first user terminal, which is related to a user of the child guidance center, connects via the network. An information processing system provided by a mobile terminal to support child consultation services, The control unit of the first server terminal is: A second user terminal connected via the network to a second user terminal related to a local government user. Share information about the child stored on the first server with the terminal Send a request, The information concerning the child is obtained from the second server terminal upon approval of the sharing request. An information processing system that transmits information to the second server terminal in response to the action taken.

[0094] The embodiments described above have been implemented in various other forms. This is possible and can be implemented by making various omissions, substitutions, and modifications. These embodiments and variations, as well as those with omissions, substitutions, and modifications, are claimed. It is included in the technical scope of the range and its equivalent scope. [Explanation of Symbols]

[0095] 1 Business support system, 100 First server terminal, 110 Communication unit, 120 Storage unit, 1 30 Control unit, 200 First user terminal, 300 Child consultation record system, 400 Second Server terminal, 500 Second user terminal, 600 Third server terminal NW Network

Claims

1. The first service connects to the first user terminal related to the user of the child guidance center via the network. An information processing method provided by a mobile terminal to support child consultation services, The control unit of the first server terminal is: A second server that connects to a second user terminal related to a local government user via the network. To share information about the child stored on the first server with the terminal Send the request, The information concerning the child is obtained from the second server terminal upon approval of the sharing request. A method transmitted to the second server terminal in response to the action taken.

2. The control unit of the first server terminal is: A request for information about the desired child is sent to the second server terminal. The second server terminal receives information about the child as a result of the inquiry. The method according to claim 1.

3. The information concerning the aforementioned child includes basic information, family information, registration information, information on investigation records, and The method according to claim 1, comprising either squat assessment information or image-related information.

4. The aforementioned sharing request enables access to information about the child from the second user terminal. The method according to claim 1, including the request.

5. When a user of the first user terminal uses the second user terminal with respect to the second server terminal The method according to claim 1, comprising sending a request for communication with a person.

6. The first user terminal, which is associated with a user of the child guidance center, connects via the network. This is a program that executes an information processing method to support child consultation work on a server terminal. That is, In the control unit of the first server terminal, A second user terminal connected via the network to a second user terminal related to a local government user. Share information about the child stored on the first server with the terminal Send a request, The information concerning the child is obtained from the second server terminal upon approval of the sharing request. A program that is sent to the second server terminal in response to the action taken.

7. The first service connects to the first user terminal related to the user of the child guidance center via the network. An information processing system provided by a mobile terminal to support child consultation services, The control unit of the first server terminal is: A second user terminal connected via the network to a second user terminal related to a local government user. Share information about the child stored on the first server with the terminal Send a request, The information concerning the child is obtained from the second server terminal upon approval of the sharing request. An information processing system that transmits information to the second server terminal in response to the action taken.

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