Information processing methods, programs, and systems to support child counseling services.

Abstract

This invention provides information processing methods, programs, and information processing systems to support document creation work (particularly document creation for temporary protection orders) at child welfare centers. [Solution] An information processing method using an information processing system including a server terminal connected via a network to a user terminal related to a user of a child guidance center, comprising: a step by which a reception unit 131 receives registration of child data relating to a child and registration of risk assessment information for supporting the decision to protect the child from the user terminal; a step by which a risk assessment unit 133 performs a risk assessment based on the registered child data and the risk assessment information; and a step by which a document creation unit 134 generates document data for applying for a temporary protection order for a child corresponding to the child data, based on the registered child data and risk assessment information and the results of the risk assessment corresponding to the risk assessment information.

Description

Technical Field

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child counseling services. to.

Background Art

[0002] Conventionally, in order to evaluate the risk of child abuse and protect children from abuse, various efforts have been made in various places. However, there are problems such as a shortage of on-site staff and an increase in the number of cases of dealing with child abuse. In such a background, as an automation technology for determining the risk of abuse, for example, in Patent Document 1, there is disclosed a technique for imaging a child's body and automatically discriminating signs of abuse based on the captured image.

[0003]

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] Although the above Patent Document 1 focuses on determining signs of abuse, there are still problems regarding the burden of the claim procedure for the temporary protection status when, for example, it is determined to temporarily protect a child after referring to the determination result. The temporary protection status requires the child guidance center to promptly file a claim with the court before or after temporary protection when separating a child from the guardian without the parent's consent, and the court reviews the necessity of temporary protection based on the materials submitted by the child guidance center. ​​​​

[0006] However, a shortage of personnel on site is a challenge, and specialized application documents (especially supporting documents) are difficult to obtain. It is necessary to create documents such as reports and investigation records, but child welfare center staff alone cannot provide the views that judges require. Because it can be difficult to understand the points, preparing the documents takes time and quick protection is not possible. It will become more difficult. On the other hand, even if a lawyer were to prepare it, there are hardly any full-time lawyers at child welfare centers. Therefore, it is difficult to quickly create documents when needed.

[0007] Therefore, the present invention relates to the document creation work at child guidance centers (particularly the creation of documents for temporary protective orders). To provide information processing methods, programs, and information processing systems to support business operations. This is the purpose. [Means for solving the problem]

[0008] In one aspect of the present invention, a network is provided to a user terminal related to a user of a child guidance center. An information processing method by an information processing system including a server terminal connected via a reception department This allows the user terminal to register child data and protect the child. Steps to accept registration of risk assessment information to support decision-making, and by the Risk Assessment Department Based on the registered child data and the risk assessment information, a risk assessment is carried out. The steps to be performed, and the document creation unit, the registered child data and the risk assessment Based on the risk information and the results of the risk assessment corresponding to the said risk assessment information, Generate data for applying for temporary protection for children, corresponding to the child's data. Includes steps and [Effects of the Invention]

[0009] According to the present invention, there can be provided an information processing method, a program, and an information processing system for supporting document creation work (particularly document creation for temporary protection) at a child guidance center.

Brief Description of the Drawings

[0010] [Figure 1] It is a block configuration diagram showing an information processing system according to the first embodiment of the present invention. [Figure 2] It is a functional block configuration diagram showing the server terminal 100 in FIG. 1. [Figure 3] It is a functional block configuration diagram showing the user terminal 200 in FIG. 1. [Figure 4] It is a diagram showing an example of child data stored in the server 100. [Figure 5] It is a diagram showing an example of reception data stored in the server 100. [Figure 6] It is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] It is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] It is an example of a flowchart according to the information processing method according to the first embodiment of the present invention. [Figure 9] It is another example of a flowchart according to the information processing method according to the first embodiment of the present invention. [Figure 10] It is yet another example of a flowchart according to the information processing method according to the first embodiment of the present invention. [Figure 11] It is a diagram showing an example of a home screen of an application displayed on the user terminal. [Figure 12] It is a diagram showing an example of a screen for requesting risk access evaluation of an application displayed on the user terminal. [Figure 13] It is a diagram showing an example of a screen for registering an image of an application displayed on the user terminal. [Figure 14] This figure shows an example of a screen displayed on the user's terminal for inputting risk assessment items for an application. [Figure 15] This figure shows an example of a screen displayed on a user's terminal for using the application's chat communication function. [Figure 16] This figure shows an example screen for displaying the application's risk assessment evaluation results on the user's terminal. [Figure 17] This is an example of a flowchart relating to an information processing method according to the first embodiment of the present invention. [Figure 18] This is an example of data for a first embodiment of the present invention. [Figure 19] This is an example of data for a first embodiment of the present invention. [Figure 20] This is an example of data for a first embodiment of the present invention. [Figure 21] This is an example of data for a first embodiment of the present invention. [Modes for carrying out the invention]

[0011] The embodiments of the present invention will be listed and described below. Information processing method according to an embodiment of the present invention The program and information processing system have the following configuration: [Item 1] Server terminals that connect via the network to user terminals related to users of child welfare services. An information processing method using an information processing system, The reception desk registers child data related to the child from the user terminal, and the child Steps for accepting registration of risk assessment information to support property protection decisions, Based on the registered child data and risk assessment information, the Risk Assessment Department will... The steps involved in conducting a risk assessment, The document creation department will collect the registered child data and the risk assessment information, and, Based on the results of the risk assessment corresponding to the said risk assessment information, the said child data Steps include generating data for applying for a temporary protective order for the child in question, Information processing methods, including those mentioned above. [Item 2] The step of generating the aforementioned data further relates to the child corresponding to the child data. The data is generated by referring to the survey information related to the survey, as described in item 1. method. [Item 3] The aforementioned data is supporting data, and the information processing method is as described in item 1 or 2. [Item 4] The aforementioned data consists of supporting documents and survey records, as described in item 1 or 2. Information processing method. [Item 5] The results of the aforementioned risk assessment indicate a past protection rate, recurrence rate, or certainty of severe abuse. Includes at least one of the rates, The aforementioned data represents past protection rates, recurrence rates, or low probabilities of serious abuse. At the very least, include one of them as information. The information processing method described in item 1 or 2. [Item 6] The aforementioned data is based only on risk assessment items of relatively high importance. The results of the risk assessment and the results of the aforementioned risk assessment, which comprehensively considers multiple risk assessment items, Both included, The information processing method described in item 1 or 2. [Item 7] Server terminals that connect via the network to user terminals related to users of child welfare services. A program that executes an information processing method by an information processing system including, The aforementioned information processing method is The reception desk registers child data related to the child from the user terminal, and the child Steps for accepting registration of risk assessment information to support property protection decisions, Based on the registered child data and risk assessment information, the Risk Assessment Department will... The steps involved in conducting a risk assessment, The document creation department will collect the registered child data and the risk assessment information, and, Based on the results of the risk assessment corresponding to the said risk assessment information, the said child data Steps include generating data for applying for a temporary protective order for the child in question, A program that includes this. [Item 8] Server terminals that connect via the network to user terminals related to users of child welfare services. An information processing system including, From the aforementioned user terminal, registration of child data concerning the child and decision on the protection of the child A reception desk that accepts registration of risk assessment information for support purposes, Based on the registered child data and the risk assessment information, a risk assessment is performed. The risk assessment department, The registered child data and the risk assessment information, and the risk assessment information Based on the results of the risk assessment corresponding to the report, for the child corresponding to the child data A document creation unit that generates document data for the application of a temporary protection order, An information processing system equipped with the following features.

[0012] Embodiments of the present invention will be described below with reference to the drawings. The form does not unduly limit the content of this disclosure as described in the claims. Not all components shown in the embodiments are essential components of this disclosure. Furthermore, the features shown in each embodiment are applicable to other embodiments insofar as they do not contradict each other. It is Noh.

[0013] (Embodiment 1) <Structure> Figure 1 shows a business support system (information processing system) according to the first embodiment of the present invention. This is a lock configuration diagram. System 1 is the user terminal used by child welfare center staff and other users. The end 200, and the child consultation record system 300 which records / manages information related to child consultation, It consists of an intermediary server terminal 100 and a child consultation record system. All or some of the functions of 300 can also be provided to the server terminal 100, and all functions can be provided to the server terminal 100. If installed on the receiver terminal 100, the child consultation record system 300 in this system 1 is not It may be used as a requirement. Alternatively, all or part of the functions of the Child Consultation Record System 300 may be used. As a function of the user terminal 200, such as an application running on the user terminal 200 That's good too.

[0014] The server terminal 100 and the user terminal 200 are connected via a network (NW). Networks (NW) include the Internet, intranet, and wireless LAN (Local Area Network). It consists of rk (resource network) and WAN (Wide Area Network), etc.

[0015] The server terminal 100 is connected to multiple user terminals 20, which are associated with users such as staff members of child welfare centers. We provide applications to support business efficiency improvements for 0A and 200B, and multiple users The system manages the information registered from each of the user terminals 200A and 200B, and based on the registered information... For example, we conduct a risk assessment regarding the possibility of child abuse and provide the assessment results. or preparing documents (especially documents for applying for temporary protection for a child), For example, it is a device that supports the creation of supporting documents and investigation records, for example, a workstation It could be a general-purpose computer like a computer or personal computer, or a client computer. It may be logically implemented by Udo Computing. In this embodiment, For the sake of explanation, we are using one server terminal as an example, but it is not limited to this, and multiple terminals can be used. It is also acceptable to have servers with different roles, such as authentication servers and database servers. .

[0016] As mentioned above, user terminals 200A and 200B are used by staff members of child welfare centers and other similar individuals. , for example, owned by a user who uses the application provided by the server terminal 100. For example, information processing devices such as personal computers and tablet devices, but smartphones It may also consist of a phone, mobile phone, PDA, etc. For the sake of explanation, the user terminal will be described below. For the purposes of this explanation, both 200A and 200B will be collectively referred to as user terminal 200.

[0017] Furthermore, this system is connected to the child consultation record system 300 via the network NW. Furthermore, users using user terminal 200 will access server terminal 100 or child consultation record system For Mu300, register various information, including child-related data. The server terminal 100 can send and receive information to and from the child consultation record system 300. This enables data sharing. Here, the child consultation record system 300 is This system's primary function is to record child consultations and issue administrative documents, for example, children The issuance of child identification numbers and registration numbers related to this, the issuance of medical examination vouchers and temporary protection decision notices, and administrative information This system manages family information and financial contributions in conjunction with other systems, and also manages the progress of procedures. On the other hand, this system supports communication with users, decision-making, and document creation. A system whose primary function is support, including the input, viewing, and sharing of records both inside and outside child guidance centers. This enables chat communication between users (child welfare center staff), and children This system allows for the registration and sharing of photos, as well as the simulation of past temporary protection trends. It is a system. As described above, the server terminal 100 and the child consultation record system 300 are connected via the network. Connect via the Work Network, for example, using a QR code (registered trademark), child number, or registration number. Since data is exchanged between them using this as a key, users can access server terminal 100 and children. There is no need to input or register information for either the consultation record system 300, and one of the systems By registering information, it is possible to synchronize with the other system. Furthermore, as mentioned above, children By providing all or part of the functions of the consultation record system 300 on the server terminal, the server terminal If processing can be completed at step 100, data linkage will be conducted via QR code (registered trademark), etc. It may be made unnecessary.

[0018] In this embodiment, System 1 comprises a server terminal 100, a user terminal 200, and a child consultation service. The system includes a recording system 300, and each user has a user terminal 200 and a child consultation record system. The explanation will describe a configuration in which operations are performed on server terminal 100 using 300, but the server Terminal 100 is configured as a standalone unit, and the server terminal itself has functions that users can operate. It may be provided.

[0019] Figure 2 is a functional block diagram of the server terminal 100 in Figure 1. The server terminal 100 is, It comprises a communication unit 110, a storage unit 120, and a control unit 130.

[0020] The communications unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. This is a communication interface for communicating with the M300, such as TCP / IP (Transm Communication protocols such as Internet Communication Control Protocol (Internet Protocol) and closed networks Communication takes place.

[0021] The memory unit 120 is a program for executing various control processes and functions within the control unit 130. It stores input data, etc., and includes RAM (Random Access Memory) and ROM (Read It consists of (Only Memory), etc. Furthermore, the memory unit 120 contains various data related to the child. Child data storage unit 121 for storing child data, reception data storage unit for storing various data related to reception It has a data storage unit 122, etc. Furthermore, the memory unit 120 has a user terminal 200, a child consultation record It is also possible to temporarily store data that has been communicated with the recording system 300. A database (not shown) containing the data is located outside the storage unit 120 or server terminal 100. It may have been built.

[0022] The control unit 130 executes the program stored in the storage unit 120, This controls the overall operation of the 100 terminal, and is controlled by the CPU (Central Processing Unit). It consists of components such as a GPU (Graphics Processing Unit). The functions of the control unit 130 include Reception unit 1 that receives input from user terminal 200 or child consultation record system 300. 31, and a data management unit 132 that refers to various data and performs predetermined processing, and input by the user Risk assessment unit 133 analyzes the collected information and performs an assessment, data (especially registered data) The collected child data and risk assessment information, as well as the risk assessment information corresponding to the risk assessment information Based on the results of the assessment, materials for a temporary protective order for the child corresponding to the child's data. It has a data creation unit 134 that generates data (especially supporting documents and investigation records). The reception department 131, data management department 132, risk assessment department 133, and document creation department 134 are storage units. It is a computer (electronic calculator) that is started by a program stored in 120. This is executed by server terminal 100.

[0023] The reception unit 131 is provided by the server terminal 100, and on the user terminal 200, the web browser Through user interfaces such as screens displayed via Uza or applications When the user makes a predetermined input, the user terminal 200 sends a message via the communication unit 110. It accepts notifications and various other information. Alternatively, it accepts requests from server terminal 100 or user terminal 200. Upon request, information will be received from the child consultation record system 300 via the communications department 110.

[0024] The Data Management Department 132 handles various data such as child data, reception data, evaluation data, and document data. It manages seed data and performs predetermined processes such as registering and retrieving data from the corresponding data storage unit.

[0025] The risk assessment unit 133 receives information from the user terminal 200 (or the child consultation record system 300). Based on the registered information, a process is performed to assess the risk of child abuse.

[0026] The document creation unit 134 receives data from the user terminal 200 (or the child consultation record system 300). Recorded information and risk assessment information generated by the risk assessment unit 133 (results of risk assessment) Based on this, data is generated (in particular, registered child data and risk assessment) Based on the information and the results of the risk assessment corresponding to the said risk assessment information, Children's Day Data for temporary protective orders for children corresponding to the child (especially supporting documents and investigation records) Performs the process of generating (do).

[0027] Figure 3 is a functional block diagram showing the user terminal 200 in Figure 1. User terminal 200 The system consists of a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It is equipped with 50.

[0028] The communication unit 210 communicates with the server terminal 100 via the network NW. It is an interface, and communication is carried out using communication protocols such as TCP / IP.

[0029] The display operation unit 220 receives instructions from the user and responds to the input data from the control unit 250. A user interface used to display text, images, etc., and is a user interface that is at the user's end. If the last 200 consists of personal computers, then a display and keyboard and It is composed of a mouse, and the user terminal 200 is composed of a smartphone or tablet device. If present, it consists of a touch panel, etc. This display operation unit 220 is a storage unit 23 It is a computer (electronic calculator) that is started by a control program stored in 0. The user terminal 200 will execute the aptitude test. Through the display operation unit, the user will perform the provided aptitude test. For the test, in the case of a keyboard, it is done by pressing keys on the keyboard, and in the case of a mouse, it is done by the mouse. - You can move the mouse, and on a touch panel, you can perform actions such as tapping, swiping, and pinching. Cut.

[0030] The memory unit 230 stores programs for executing various control processes and functions within the control unit 250. It stores input data, etc., and is composed of RAM, ROM, etc. Unit 230 temporarily stores the contents of the communication with server terminal 100.

[0031] Camera 240, for example, has the function of imaging parts of a child's body.

[0032] The control unit 250 executes the program stored in the storage unit 230, This controls the overall operation of the user terminal 200 and consists of components such as a CPU and GPU.

[0033] Furthermore, the server terminal 100 may also be configured to include a display and operation unit function, in which case, It is also acceptable to have a configuration that does not include the user terminal 200.

[0034] Furthermore, the functional configuration of the child consultation record system 300 is also specified in the server terminal 100 or Since it is essentially identical to user terminal 200, the explanation will be omitted.

[0035] Figure 4 shows an example of child data stored on the server terminal 100.

[0036] The child data 1000 shown in Figure 4 stores various data related to the child. For the sake of explanation, here is an example of a child (a child identified by child ID "10001"). This indicates that it can store information for multiple children. It is associated with children linked to a child ID. Various types of data include, for example, information about children (child's name, address, email address). (Contact information such as email address, gender, age, school name, grade, homeroom teacher's name, commuting status, tag information, etc.) , Parent / guardian information (parent / guardian's name, ID, address, contact information, gender, etc.), Related party information (related party's name) Name, ID, address, contact information, gender, etc.), family group information (family group name, ID, group Explanation of the group name, group members (including guardians from past marriages, common-law marriages, etc.) (m), related organization information (name of related organization, ID, type (medical institution, police, educational institution, etc.), address, It can include contact information, etc.

[0037] Figure 5 shows an example of reception data stored in the server terminal 100.

[0038] The reception data 2000 shown in Figure 5 stores various data related to reception. For the sake of explanation, we will show an example of one reception (a reception identified by reception ID "20001"), It can store information for multiple registrations. For example, a registration can store information about a registered child. It may be registered in association with child data (e.g., child ID), but depending on the management purpose , parent information (e.g., parent ID), related organization information (e.g., related organization ID), user ID Any ID such as D (including the user organization ID related to the user organization to which the user belongs) It may be registered in conjunction with [the relevant information]. In particular, in emergencies, child data related to children may be registered. Sometimes, the application process is carried out before registration, in which case the user ID ( The system manages reception data by associating it with the institution ID, and after registering child data, the reception data is then used to manage the child data. You can also register the data in association with the child's ID. Although the data was received by the reception department 131, after being associated with child information, It may be managed as part of the associated information (for example, as part of the child's information).

[0039] Various data related to reception include, for example, basic reception information (date and time of reception, person who entered the information, abuse). Type (physical abuse, neglect, etc.), start date of response, etc., the number of emergency dispatches or investigations and protections Risk assessment information regarding the consideration of which of the following should be done, and limit assessment. Information regarding applicability, images of children, information on children's injuries, and psychological assessments of children. Information, information regarding the child's home situation, decision-making results, and / or safety confirmation results. , items related to the implementation of the measures taken (whether temporary protection was implemented, whether temporary protection was terminated, child welfare Have measures been taken to place children in institutions, etc.? Have measures been taken to place children in child welfare institutions, etc.? Have measures been taken to place children in foster care? Did they implement measures, terminate the placement with foster parents, coordinate with relevant organizations, and utilize social resources and services? Have you implemented the use of BIs, or established or utilized a monitoring system in local municipalities or communities? (Did the operation take place?), Approval authority for the investigation record, Investigation information (Date and time of investigation, Title of investigation, Minutes ( Investigation results (facts), information regarding assessment, information regarding future actions, and results obtained from the investigation. Additional information (risk assessment information (information obtained through the survey), children acquired during the survey) Images, wound information of children obtained during the investigation, psychological diagnostic information of children obtained during the investigation, and Information obtained during the survey regarding the child's home situation, date and time of the next interview for the survey, and completion of the survey. Status at time, safety scale at completion of survey (a number representing the perceived safety of the child) (Input result information in numerical value), details of response, approver of the investigation record, etc.), evaluation data (past protection rate) Information regarding the case, the probability of it constituting serious abuse, the recurrence rate, the number of days required for response, and the necessary investigations. Report, past similar cases (information on the relevant type of abuse among multiple types of abuse), A chart (a chart showing the balance of the probability of serious abuse, recurrence rate, and response period) (etc.), recommendation information (recommendations and reference information regarding future actions), document data Stores information such as data (evidence data for temporary protection applications, investigation record data, etc.). This is possible. Furthermore, at the time of application, data relating to at least some of the various data exemplified above will be required. Data can be submitted.

[0040] Risk assessment information includes, for example, input date and time information, and critical condition checklist information (for example, see diagram). The S-rank items shown in 6, for example, if even one checkbox is checked, safety is ensured. This is check information regarding items that are deemed to require action, for example, when considering emergency deployment. At least the item check information for considering the protection of the item check information for investigation. (including any of the above), information on items requiring investigation (for example, items ranked A and B as shown in Figure 7) For example, if even one item is checked, it is determined that safety measures should be considered. Eye-related check information. (In particular, check information regarding items checked during the examination.) .

[0041] Limit assessment involves making an agreement with the parent or guardian, and anticipating the possibility of mandatory intervention if that agreement is broken. This includes things like informing parents in advance about the need for guidance or support during legal proceedings. Despite this, they would cancel scheduled interviews without notice, refuse home visits, and... The items also include checking for any injuries or other situations that could compromise the child's safety. It is rare. Information regarding whether or not a limit assessment is applicable can be found in the limit assessment section above. This information may indicate whether one or more items related to the limit assessment apply. The items related to comments may be set in common, or they may be set in the child's information or the parent's information. It may be any item set by the user in association with at least one of the other items.

[0042] Figures 6 and 7 show examples of checklists used when registering reception data. be.

[0043] The checklist includes a checklist, as shown in Figures 6 and 7 as an example. The checklist includes serious items (S rank) to be checked before determining whether temporary protection (notification / referral) is necessary. Items (C), A-rank items to be investigated before determining whether temporary protection (notification / referral) is necessary, assistance policy The B-rank items, which need to be investigated before the meeting, are divided into three main categories, and further divided into S-rank items. The items include those related to severe physical abuse, severe neglect, and sexual abuse. The categories are divided into those related to suspected abuse and those related to serious or other forms of abuse, and even within these categories, there are further subdivisions. Finally, it is divided into 10 to 20 check items. For each check item, an example is provided. Regarding the three aspects, we will consider suspicions before the investigation, suspicions after the investigation, and confirmation of the relevant facts through the investigation. The checklist is then reviewed by staff from the child welfare center. Furthermore, the checklist is, as an example, for children. A section is provided for staff at the consultation center to record their decision-making process and the reasons for their judgment regarding the temporary protection of a child. In addition, the checklist is used, for example, to fill in information corresponding to the reception data. A column is provided.

[0044] <Processing flow> Referring to Figure 8, the processing of the information processing method executed by the information processing system 1 of this embodiment. The flow will be explained. Flowchart relating to an information processing method according to the first embodiment of the present invention. This is an example of a template.

[0045] Here, in order to use this system 1, users (for example, staff of a child welfare center, etc.) must: Each user terminal 200 uses its own web browser or application to access the server terminal. If you access Sue100 and are using the service for the first time, you will need to register as a new user. If you already have a user account, you will need to perform a prescribed authentication, such as entering your ID and password. After receiving this authentication and logging in, the service becomes available. After this authentication, the website, A predetermined user interface screen is provided via an application, as shown in Figure 8. Proceed to step S101. Here, Figure 11 shows the application displayed on the user terminal 200. An example of the home screen of the application is shown. Users can select a registration menu on this screen. You can register as described below. In Figure 11, one of the registered child data The listing information and corresponding status information, update date information, evaluation information, payer information, etc. are displayed. ru.

[0046] First, as part of the process in step S101, the receiving unit 13 of the control unit 130 of the server terminal 100 1, via the communication unit 110, receives basic information about children, etc., from the user terminal 200. The registration of this information will be accepted. The data management unit 132 of the control unit 130 of the server terminal 100 will The received basic information is stored in the child data storage unit 121 of the memory unit 120, and the child data 10 It is stored as 00, associated with the child ID. Here, the user is in the child consultation record system. If the above basic information is registered in 300, the user terminal 200 will perform a predetermined read registration. Recording operation (for example, reading a QR code (registered trademark) with the built-in camera, displaying The operation involves entering numbers such as the child's identification number on the screen, and requesting the retrieval of child data from server terminal 1. (For example, an operation to send data from 00 or user terminal 200 to the child consultation record system 300) This means that the basic information registered in the child consultation record system 300 is sent to the server terminal 100. It can also be imported into other applications provided by the company.

[0047] Here, as shown in Figure 9, the basic information is that the reception unit 131 is in no particular order, but the children Name, address, contact information such as email address, gender, age, school name, grade, homeroom teacher's name, We accept registration of information about children, such as their academic status and tag information (Step S201) ), registration of parental information such as parent's name, ID, address, contact information, and gender. Reception (Step S202), followed by the uncle, aunt, the child's brother's friend, and the mother's acquaintance. Information about those involved with the child, such as the names, IDs, addresses, contact information, and gender of those involved. The registration of the report is accepted (step S203), including the family group name, ID, and a description of the group name. Group members (including children, siblings, guardians from past marriages or common-law marriages) We accept registration of family group information regarding family groups, including (Step S20) 4) Also, the name of the relevant organization, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. It is possible to accept registration of information about related organizations (step S205). Please note that the basic information is just an example, and it is not necessary to register all information, or other information It may also include. Furthermore, each ID is automatically generated by the server terminal 100 when basic information is registered. It may be registered as a unique ID for this application.

[0048] Next, as part of step S102, the reception unit 131 receives a request from the user terminal 200. Data registration is accepted. First, the user will see the application displayed on the user terminal 200. On the screen, basic information is displayed for the reception (type of abuse (physical abuse, neglect, etc.), start of response). Input of reception data such as date and time. Data management by the control unit 130 of the server terminal 100. The unit 132 stores the received reception data in the reception data storage unit 122 of the storage unit 120. It is stored as data 2000, associated with the reception ID. Here, the user is the child consultation record. If the above reception data is registered in system 300, the user terminal 200 will have a predetermined Reading and registration operations (for example, reading a QR code (registered trademark) using the built-in camera) On the displayed screen, you can input numbers such as the child's identification number, or request to retrieve child data. Operation to send from the server terminal 100 or user terminal 200 to the child consultation record system 300. By performing actions such as those mentioned above, the reception data registered in the child consultation record system 300 is stored on the server. It can also be imported into an application provided by terminal 100.

[0049] As shown in Figure 10, the reception unit 131, in relation to the reception data, is in no particular order, From user terminal 200, the date and time of response, investigation title, meeting minutes (investigation results (facts)), assessment, We accept registration of survey information regarding future actions, etc. (Step S301), and children's image information and and / or information regarding children's injuries, children's psychological assessments, and children's home conditions. We accept registration of child image-related information such as (Step S302), followed by risk assessment. We accept registration of information (information obtained before the survey, or information obtained through the survey) (step (P303), and also, input by multiple users via chat application. The server terminal 100 can accept the input information (step S304). The data management unit 132 of the main unit 130 stores the received basic information in the received data of the storage unit 120. The data is stored in the storage unit 122 as reception data 2000, associated with the reception ID.

[0050] Here, the registration of the above survey information is based on information obtained from staff members who are out on assignment outside the office, and is used for child consultations. This is assumed to be an operation performed by staff within the facility, including the registration of the above-mentioned child image-related information and the above-mentioned risk assessment. The registration of census information is an operation performed by staff members who go out to the premises to check on the safety of children. This is anticipated, and the above chat communication will be handled by staff who are out of the office. However, this is intended as an operation to report the investigation results and to confirm the response method sent by the staff within the facility. The registration information is entered and accepted by multiple staff members both inside and outside the facility. It's okay to have it.

[0051] Here, Figure 13 shows an example of an image registration screen. On the image registration screen, the user enters the image (For example, images taken by the camera built into the user terminal 200, or images taken by a digital camera or smartphone) Images (such as those taken with a mobile device like a smartphone and saved on the user terminal 200) are imported. Select the image type, such as wounds, psychological diagnosis, or home conditions. If selected, further select the body part of the child related to the wound, and also select wound / bone The types of injuries to be selected include wounds, bruises, bite marks, burns, hair loss, and eye redness. List of fracture details (discoloration, bleeding, swelling, sores, old scars, keloids, multiple or mixed fractures, changes) You can choose from shapes / opening / missing parts, etc. Images related to psychological diagnosis include children. This could be a photograph of a drawing made by the child, or an image of a document from a medical institution describing developmental characteristics. Images related to the situation include the condition of the room (especially the amount of garbage, etc.) and the cause of the wound. Items from the house (for example, if there is testimony that someone fell down the stairs, photographs of the stairs in the house, etc.) ) and so on. In addition, any image related to children is acceptable, not limited to these. Images are also acceptable; for example, if the cause of the injury was outside the house (for example, in a park or school). If this includes cases where the images are related to the facility, it may be possible to select and save them separately as images related to the facility. stomach.

[0052] Furthermore, Figure 15 shows an example of a chat communication screen. Users can use the app. The option to use chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or a group. A list of loop names will be displayed, and by selecting each individual or group name, users can interact with each other. It is possible to communicate via chat.

[0053] Here, in order to input risk assessment information, the user can, for example, use the method shown in Figure 12. On the reception data entry screen, select the menu for recording risk assessment information, and then enter the risk assessment information. You can select the information registration form. In the risk assessment information registration form... Examples of information to be received (various data related to the above-mentioned reception) include: 1) Reception 1) Date and time (Enter the date the risk assessment was conducted, etc.), 2) Person who entered the information (Select the person who entered the information), 3) Information upon receipt of notification (Enter or select information upon receipt of notification), 4) Emergency dispatch (Consider emergency dispatch) 5) Select the relevant items from the risk assessment items for the purpose of conducting the investigation (examine the investigation protection) 6) Select the relevant items from the risk assessment items for consideration. (Check if it falls under limit assessment), 7) Attach image ("Wound") Register images related to "Psychological Diagnosis," "Home Situation," and "Other." In the case of wounds, include images of the body part and burns. (Also input the status), 8) Decision-making, safety confirmation (select the result of the decision-making). Input information Based on this, simulation results such as the recurrence rate, the probability of the case being classified as severe abuse, and the number of days required for response were obtained. (Also, past similar cases can be reviewed), 9) Action items (Select the action taken and the date of the action) Possible options include: (enter), 10) Approval (set the approver for the investigation record), etc. Also, the registration form One of its features is the ability to copy at least some of the content you have previously registered (the content you want to copy) Even if you have (for example, selecting a child ID related to the Squas assessment information and generating a copy) Good. Also, as shown in the example screen in Figure 14, the user can access a menu called "Risk Assessment Progression" By selecting this option, at least some of the items included in the risk assessment information (for example, urgent (Regarding the consideration of whether to dispatch an emergency response or conduct an investigation and protection) Risk A Update each item of the risk assessment information for each child, based at least on date and time information. The information will be displayed in a way that allows users to view it chronologically (i.e., to see how it has changed over time). For example, this can be done by registering risk assessment information in association with date and time information and the child's ID. Yes. When entering risk assessment information, please refer to the checklists exemplified in Figures 6 and 7. The user then enters the assessment items via an application on the user terminal 200. It may accept force operations, and the checklist may contain items that are at least partially identical or similar to the checklist. This represents a user interface screen that can be used as an input form within the application. The system may accept input operations by displaying the image, or it may take a picture taken by the camera 240 of the user terminal 200. You could also use image analysis of the checklist image to automatically input the checklist contents. Furthermore, on the screen displaying the changes in risk assessment information, at least one of the assessment items is shown. The operation to change some of the content (for example, checking or unchecking) It may be possible.

[0054] Next, returning to step S103 in Figure 8, the risk assessment unit 133 of the control unit 130 registers Based on the basic information of the child and the registration data (especially the risk assessment information), child abuse Conduct a risk assessment regarding the possibility of delays (i.e., generate assessment data). Generate The evaluation data may be stored as reception data linked to the reception ID. Risk assessment Value section 133, for example, input information, includes basic information about the child's past (age, gender, address, Municipalities)), reception information (type of abuse, reception time, reception category (new, re-notification, re-reception) and Risk assessment information associated with the attached information (reception route, primary abuser, risk assessment member) Information regarding the applicability of each item in the assessment, whether or not the child meets the criteria for the limit assessment, and the child Related image information, information on children's injuries, information on children's psychological diagnoses, and information on the children's home environment. Information, decision-making results information and / or safety confirmation results information, items related to corresponding implementation (1 Whether temporary protection was implemented, whether temporary protection was lifted, or whether measures were taken to place the child in a child welfare institution, etc. Have measures been taken to release the child from child welfare facilities, or have measures been taken to release the child from foster parents? Did they collaborate with relevant organizations? Did they utilize social resources and services? Information regarding whether a monitoring system has been established or utilized by the local government or community, Investigation information (date and time of investigation, title of investigation, minutes (investigation results (facts)), information regarding assessment, Information regarding future actions, additional information obtained through investigation (risk assessment information (by investigation) (Information obtained), images of children taken during the investigation, wound information of children taken during the investigation, Psychological diagnostic information of children obtained during the survey and information regarding the children's home environment obtained during the survey Information, next meeting date and time for the investigation, status upon completion of the investigation, safety upon completion of the investigation Part of the scale (input results information in the form of subjective numerical values ​​regarding child safety), response details, etc. Alternatively, if you input all the information, the output will show the past protection rate (the tendency to be temporarily protected). (Indicators representing the pattern), past similar cases (abuse is classified into 36 types, and the case in question is the closest pattern) Display the characteristics of the pattern. If there are past cases belonging to the same pattern, past case records will be displayed. (displayed), and some of the information such as the probability of serious abuse, recurrence rate and response period or You can generate evaluation data (output information) using a risk assessment learning model that outputs everything. The learning model processes at least some of the above-mentioned input information and the result information corresponding to the output information. It is acceptable for the data to be pre-trained as training data, such as by extracting data from past data. It may be stored in memory unit 120, or it may be stored on an external server. In the teacher data, the more types of input information mentioned above are included, the better. It becomes possible to output precise output information (such as the probability of it constituting serious abuse). Another example is squirrel The risk assessment unit 133, for example, processes some or all of the content of the input information (especially the risk assessment information). Similar past cases are extracted based on the combination of factors, and statistics are derived from the results of the extracted past cases. The values ​​may be calculated to generate some or all of the output information described above. The methods for generating reports and evaluation data are examples only and are not limited to these. Furthermore, the risk assessment unit 133 uses received data to refer to for assessment, such as survey information. Evaluation data may be generated by further referencing at least one of the report or photographic information.

[0055] Next, as part of the process in step S104, the risk assessment unit 133 performs the above step The generated output information is sent to the user terminal 200, and the application on the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0056] Figure 16 shows the risk assessment evaluation results of the business support application displayed on the user's terminal. This figure shows an example screen for outputting results. The user will see the app displayed on the user terminal 200. On the personal page screen of the Rec., select the "Simulation" tab, and then... Information on past protection rates, recurrence probability, response time, and severity (severity) as shown in 16. A radar chart showing the characteristics of a case using three indicators related to the probability of it constituting abuse, and past A screen is displayed that visualizes similar cases. Here, information regarding past protection rates is shown. Regarding the report, a high value indicates that similar cases tended to be temporarily protected in the past. This involves asking users to assess the urgency of the situation from the perspective of whether or not to provide temporary protection. Port. Also, the radar chart shows the severity (multiple classifications (for example, 36 patterns)). ) the probability of falling into a classification defined as a severe case (for example, 24 patterns) or recurrence The rate (probability of recurrence in the relevant group of similar cases) and the number of days of treatment (end of treatment in the relevant group of cases) It represents the balance of factors such as the number of days required to reach the conclusion, and if the area of ​​the radar chart is large, It has characteristics such as being severe and having a high recurrence rate, and tends to take a long time to resolve. This means that past similar cases are categorized into multiple types (for example, 36 types). Classify the case and display the characteristics of the pattern that most closely matches it. If there are past cases, the past case records will be displayed. In this example, Case 47 and Then, "Re-reported cases of physical abuse" are displayed, and these cases are mostly reported by municipalities, accounting for 30%. Head, facial, and abdominal injuries were present in 27% of cases, indicating signs of continued abuse, and in 7% of cases, the whistleblower witnessed the violence. There are cases where it is difficult to communicate with parents, and this pattern is seen in 5.2% of past cases. This is understood. Users can check past case records to see how the case has changed. You can get hints about how it will change.

[0057] Users can refer to the above risk assessment evaluation results, as well as other registered survey information, children, etc. Based on image-related information and information entered via chat communication, the child They can make a judgment on whether or not temporary protection is necessary.

[0058] Referring to Figure 17, the data creation process performed by the information processing system 1 of this embodiment I will explain the logic behind it.

[0059] First, as part of the process in step S401, the data creation unit of the control unit 130 of the server terminal 100 134 receives requests for document creation from the child data storage unit 121 and the reception data storage unit 122. Child data and reception data (especially risk assessment) corresponding to the child ID associated with the child ID. Obtain information and the results of risk assessments (risk data).

[0060] Next, as part of step S402, the document creation unit 134 executes on the user terminal 200. A user interface screen that can be used as an input form on the application. The required survey information is obtained through this method. More specifically, the survey information that is requested to be entered is: As illustrated in Figure 18-19, 1(1) Outline of the case, 1(2) About the child's family, 1(3) Information regarding the outline of the case, such as the circumstances leading to the temporary protection in this case, may also be provided. Furthermore, depending on the reference of reception data or input operations by the user, the child will be given If it is determined that temporary protection has been provided (i.e., that temporary protection has been provided), If a determination is made, 2(1) the progress after the temporary protection in this case, as illustrated in Figure 19-20, 2(2) The intentions of the parent with parental authority, 2(3) The circumstances and intentions of the child, etc., and the process of investigation and support after temporary protection. Regarding information about past and future intentions, we will request input by presenting an input form as survey information. It may be done in this way. Furthermore, the document creation department 134 will use this research information (as needed, Furthermore, based on the addition of at least one of the child data or reception data, for the survey record You may read the format and generate survey record data.

[0061] Next, as part of the process in step S403, the document creation unit 134 processes each acquired data (especially Based on child data, risk assessment information, and evaluation data corresponding to the risk assessment information. , data for applying for temporary protection for a child (so-called supporting documentation data) To accomplish this. More specifically, read the format for supporting documents and illustrate it in Figure 19-21. 3(1) Consideration of risk assessment (for example, a particular investigation from the checklist items) A list of some or all of the items determined to be applicable, as well as past protection rates and information for the past six months (evaluation data such as the recurrence rate within the group and the probability of it constituting serious abuse), 3(2) the need for protection, Any supporting data demonstrating the need for continued temporary protection may be generated. In generating data, the necessary data is extracted from each data and assigned to the format. It can be generated, or an input form can be presented that allows the user to manually enter some explanatory information. It may be done in this way. Furthermore, the supporting data is exemplified in Figure 19-21, which is a series of three consecutive documents. Only information regarding the need for temporary protection may be included (in which case, as necessary) (The above-mentioned survey record data is attached together), and the survey is conducted as illustrated in Figure 18-21. Further information may be referenced and the information from the survey record data may be included in the supporting data. Furthermore, as illustrated in Figure 20, the evaluation data is relatively important for risk assessment. Evaluation data based only on critical items (e.g., critical items) and multiple risk assessment items It may be possible to include both the comprehensive evaluation data and the individual data.

[0062] Next, as part of the process in step S404, the document creation unit 134 generates in the above step The compiled data (in particular, at least one of the supporting data or survey record data) The data (of the application) is sent to the user terminal 200, and the user terminal 200's application - The document data is displayed in the specified format on the interface screen. User terminal The data sent to 200 is downloaded to the user terminal 200 in a specified data format. It may be possible, or it may have a function to send it in a printable format using a printing device (not shown). stomach.

[0063] As described above, according to this embodiment, users can obtain information about the child's situation from inside or outside the child guidance center. Information can be accessed in a timely manner, and the results of risk assessment evaluations, etc., can be referenced. This allows for a quick and appropriate determination of whether or not a child needs temporary protection. Furthermore, registered children Based on the data and reception data, the document data (especially supporting document data and survey record data) Making it possible to generate these documents will enable the quick and appropriate preparation of materials for applying for temporary protective custody of children. It is possible.

[0064] In the above embodiment, the structure for generating data for applying for a temporary protection order is While I have given an example of success, this is not the only example; in particular, evaluation data corresponding to risk assessment information (past records) Evaluation data such as the protection rate, the probability of severe abuse, the recurrence rate, and the number of days of response are available. Generate document data for child consultations (for example, document data showing various diagnostic information). You may change the configuration accordingly.

[0065] The embodiments described above have been implemented in various other forms. This is possible and can be implemented by making various omissions, substitutions, and modifications. These embodiments and variations, as well as those with omissions, substitutions, and modifications, are claimed. It is included in the technical scope of the range and its equivalent scope. [Explanation of symbols]

[0066] 1. Information Processing System 100 server terminals 110 Communications Department 120 Storage section 130 Control Unit 200 user terminals 300 Child Consultation Record System NW Network

Claims

1. Server terminals that connect via the network to user terminals related to users of child welfare services. An information processing method using an information processing system, The reception desk registers child data related to the child from the user terminal, and the child Steps for accepting registration of risk assessment information to support property protection decisions, Based on the registered child data and risk assessment information, the Risk Assessment Department will... The steps involved in conducting a risk assessment, The document creation department will collect the registered child data and the risk assessment information, and, Based on the results of the risk assessment corresponding to the said risk assessment information, the said child data Steps include generating data for applying for a temporary protective order for the child in question, Information processing methods, including those mentioned above.

2. The step of generating the aforementioned data further relates to the child corresponding to the child data. The information according to claim 1, which generates the data by referring to the survey information relating to the survey. Processing method.

3. The information processing method according to claim 1 or 2, wherein the aforementioned data is supporting data.

4. The aforementioned data consists of supporting evidence data and investigation record data, as described in claim 1 or 2. Information processing methods.

5. The results of the aforementioned risk assessment indicate a past protection rate, recurrence rate, or certainty of severe abuse. Includes at least one of the rates, The aforementioned data represents past protection rates, recurrence rates, or low probabilities of serious abuse. At the very least, include one of them as information. The information processing method according to claim 1 or 2.

6. The aforementioned data is based only on risk assessment items of relatively high importance. The results of the risk assessment and the results of the aforementioned risk assessment, which comprehensively considers multiple risk assessment items, Both included, The information processing method according to claim 1 or 2.

7. Server terminals that connect via the network to user terminals related to users of child welfare services. A program that executes an information processing method by an information processing system including, The aforementioned information processing method is The reception desk registers child data related to the child from the user terminal, and the child Steps for accepting registration of risk assessment information to support property protection decisions, Based on the registered child data and risk assessment information, the Risk Assessment Department will... The steps involved in conducting a risk assessment, The document creation department will collect the registered child data and the risk assessment information, and, Based on the results of the risk assessment corresponding to the said risk assessment information, the said child data Steps include generating data for applying for a temporary protective order for the child in question, A program that includes this.

8. Server terminals that connect via the network to user terminals related to users of child welfare services. An information processing system including, From the aforementioned user terminal, registration of child data concerning the child and decision on the protection of the child A reception desk that accepts registration of risk assessment information for support purposes, Based on the registered child data and the risk assessment information, a risk assessment is performed. The risk assessment department, The registered child data and the risk assessment information, and the risk assessment information Based on the results of the risk assessment corresponding to the report, for the child corresponding to the child data A document creation unit that generates document data for the application of a temporary protection order, An information processing system equipped with the following features.

Images