Information output device, information output method, and program

Abstract

This makes it easier to determine whether there are enough mechanics with the appropriate skills. [Solution] The information output device comprises a first acquisition unit, a second acquisition unit, and an output unit. The first acquisition unit acquires supply information. The chest cavity information is information that can identify the number of maintenance personnel who will maintain the target equipment, categorized by multiple regions and by multiple skills possessed by the maintenance personnel. The second acquisition unit acquires demand information. The demand information is information that can identify the required number of maintenance personnel possessing multiple skills, categorized by multiple regions and multiple skills. The output unit outputs supply and demand information based on the supply information and demand information in a manner that can be identified by multiple regions.

Description

Technical Field

[0001] The present invention relates to an information output device, an information output method, and a program.

Background Art

[0002] In recent years, workers are often required to have various skills. Patent Document 1 describes a device for assisting in the education of workers. This device acquires ability information regarding the abilities of one or more workers, work history information regarding the work history of one or more workers, and further acquires work request history information regarding work requests from one or more customers. Then, this device determines the educational priority of the educational content for each worker based on the ability information, work history information, and work request history information.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] Maintenance staff who perform equipment maintenance are often assigned a specific area. On the other hand, depending on the area, the maintenance content required for the equipment, such as the cause of the failure and the countermeasures, is different. Therefore, it has been difficult to grasp whether there are enough maintenance staff with appropriate skills.

Means for Solving the Problems

[0005] An information output device according to one aspect of the present disclosure is as follows: a first acquisition means for acquiring supply information that can specify the number of maintenance staff who perform maintenance of target equipment by different regions and different skills possessed by the maintenance staff; A second acquisition means for acquiring demand information that can identify the required number of maintenance personnel possessing the aforementioned skills, categorized by the aforementioned multiple regions and the aforementioned multiple skills, Output means for outputting supply and demand information based on the supply information and demand information in a manner that can be identified by each of the multiple regions, It is equipped with.

[0006] One aspect of this disclosure is an information output method in which a computer, The number of maintenance personnel who perform maintenance on the target equipment is identified by multiple regions and by multiple skills possessed by the said maintenance personnel. Demand information is obtained that allows for the identification of the required number of maintenance personnel possessing the aforementioned skills, for each of the aforementioned multiple regions and each of the aforementioned multiple skills. The supply information and demand information based on the supply information are output in a manner that allows for identification of each of the multiple regions.

[0007] One aspect of this disclosure is a program for a computer, A first acquisition means for acquiring supply information that can identify the number of maintenance personnel who perform maintenance on the target equipment, categorized by multiple regions and by multiple skills possessed by the said maintenance personnel, A second acquisition means for acquiring demand information that can identify the required number of maintenance personnel possessing the aforementioned skills, categorized by the aforementioned multiple regions and the aforementioned multiple skills, Output means for outputting supply and demand information based on the supply information and demand information in a manner that can be identified by each of the multiple regions, Give it to hold. [Effects of the Invention]

[0008] According to one example of this disclosure, users of that example will be able to more easily determine whether or not there are enough maintenance personnel with the appropriate skills. [Brief explanation of the drawing]

[0009] [Figure 1] This block diagram shows an example of the configuration of the information output device described herein, along with the operating environment of the information output device. [Figure 2] This is a diagram for explaining an example of the information stored in the skill memory unit. [Figure 3] This is a diagram for explaining an example of the information stored in the skill memory unit. [Figure 4] This is a diagram for explaining an example of the information stored in the skill memory unit. [Figure 5] This is a diagram for explaining an example of the information stored in the demand memory unit. [Figure 6] This is a diagram for explaining the information output by the communication device. [Figure 7] This is a diagram for explaining the information output by the communication device. [Figure 8] This is a diagram for explaining the information output by the communication device. [Figure 9] This is a diagram for explaining the information output by the communication device. [Figure 10] This is a diagram for explaining the information output by the communication device. [Figure 11] This is a diagram for explaining an example of the hardware configuration of the information output device. [Figure 12] This is a flowchart showing an example of the process performed by the information output device. [Figure 13] This is a diagram for explaining an example of the information stored in the skill memory unit. [Figure 14] This is a diagram for explaining an example of the information stored in the demand memory unit. [Figure 15] This is a diagram for explaining an example of the information stored in the demand memory unit. [Figure 16] This is a block diagram showing an example of the configuration of the information output device together with the usage environment of the information output device.

Embodiments for Carrying Out the Invention

[0010] Hereinafter, in the present disclosure, the drawings are associated with one or more embodiments. Also, in all the drawings, the same reference numerals are given to the same components, and the description thereof is omitted as appropriate.

[0011] The information output device 10 is a device for managing the skills possessed by maintenance personnel who perform maintenance on equipment. For example, as shown in FIG. 1, it is used together with the communication device 20. The communication device 20 may be operated by a maintenance personnel in some cases, or may be operated by an administrator who manages the maintenance personnel in other cases. The communication device 20 may be a fixed communication device, a tablet communication device, or a portable communication device such as a so-called smartphone.

[0012] The target equipment is, for example, at least one of the following. · Electrical equipment. An example of electrical equipment is at least one of an air conditioner having a temperature control function, a refrigerator, a washing machine, an information processing device such as a personal computer, and a printer. · Automobile. Automobiles include at least one of a vehicle driven by an internal combustion engine, an electric vehicle, a hybrid car, and a fuel cell vehicle. · Gas equipment. An example of gas equipment is at least one of a water heater and a gas stove. · Plumbing related to buildings used. For example, at least one of the water supply system of the water supply and the drainage system of the sewer.

[0013] Maintenance personnel often take charge of multiple types of equipment. Also, even for the same type of equipment, the maintenance content may differ depending on the region where the equipment is used. In addition, there may be multiple maintenance personnel assigned to the same region, but the skills possessed by these multiple maintenance personnel may also differ from each other. Therefore, the information output device 10 outputs information that can specify the number of maintenance personnel who perform maintenance on the target equipment by region and by multiple skills possessed by the maintenance personnel, and outputs information that can specify the required number of maintenance personnel having the skill by region and by skill to, for example, the communication device 20. For this reason, the user of the communication device 20 can easily grasp whether there are enough maintenance personnel with appropriate skills by region. Also, when the person operating the communication device 20 is a maintenance personnel, that maintenance personnel can easily grasp the skills that he or she should acquire.

[0014] Here, a skill is, for example, at least one of the following: • Ability to maintain the target equipment. This skill is defined, for example, for each type of equipment. Furthermore, if multiple types of maintenance are anticipated, for example, if there are multiple causes or symptoms of a malfunction, skills may be defined for each of these multiple causes.

[0015] Furthermore, regions may be defined at the national level, at the regional level within a country, or at the local government level.

[0016] The information output device 10 may, for example, use a skill storage unit 140 and a demand storage unit 150. The skill storage unit 140 and the demand storage unit 150 may be part of the information output device 10 or may be located outside the information output device 10.

[0017] The skill memory unit 140 stores information about the skills possessed by the maintenance personnel. The information stored in the skill memory unit 140 includes at least one of the supply information and the information for generating the supply information, which will be described later. For example, the skill memory unit 140 stores the following information: • Information that identifies the skills required to maintain each specific piece of equipment. • Information that identifies the region each mechanic is responsible for and the skills each mechanic possesses.

[0018] Specific examples of the information stored in the skill memory unit 140 will be described later.

[0019] The demand storage unit 150 stores information necessary to identify the required number of maintenance personnel possessing a particular skill, categorized by region and skill. The information stored by the demand storage unit 150 includes at least one of the demand information and the information for generating the demand information, as described later. For example, the demand storage unit 150 stores at least one of the following pieces of information. • Information indicating the required number of maintenance personnel with specific skills, broken down by region. • Performance information showing the maintenance performed on the target equipment, categorized by target equipment and region. • Sales information, such as sales figures that can be identified by target device and by multiple regions.

[0020] Specific examples of the information stored in the demand memory unit 150 will be described later.

[0021] The information output device 10 includes a first acquisition unit 110, a second acquisition unit 120, and an output unit 130.

[0022] The first acquisition unit 110 acquires information that can identify the number of maintenance personnel who perform maintenance on the target equipment, broken down by multiple regions and by multiple skills possessed by the maintenance personnel. Hereinafter, this information will be referred to as supply information. The first acquisition unit 110 acquires supply information, for example, from the skill storage unit 140. The first acquisition unit 110 may also acquire supply information by generating supply information using the information acquired from the skill storage unit 140.

[0023] The second acquisition unit 120 acquires information that allows for the identification of the required number of maintenance personnel possessing a particular skill, categorized by multiple regions and multiple skills. Hereinafter, this information will be referred to as demand information. The second acquisition unit 120 acquires demand information, for example, from the demand storage unit 150. Alternatively, the second acquisition unit 120 may acquire demand information by generating it using the information acquired from the demand storage unit 150.

[0024] The output unit 130 outputs supply and demand information based on supply information and demand information in a manner that allows for identification by multiple regions. The output unit 130 outputs the supply and demand information to, for example, the communication device 20. The supply and demand information includes, for example, information that allows users of the communication device 20 to recognize the supply information and demand information in that region, and is generated by the output unit 130. If the supply information includes text and numbers, the supply and demand information may include the text and numbers as supply information and the text and numbers as demand information as they are, or it may include a display screen in which these texts and numbers are embedded in a predetermined screen form. An example of text and numbers here is the name of a skill and the number of owners of that skill.

[0025] The communication device 20 then outputs, for example, transmits, supply and demand information. One example of this output is displaying it on a screen.

[0026] Furthermore, users of the communication device 20 may input information into the communication device 20 specifying the region to which demand and supply information will be output. Hereinafter, this information will be referred to as region specification information. In this case, the communication device 20 transmits the region specification information to the information output device 10. The first acquisition unit 110 then acquires supply information corresponding to this region specification information, and the second acquisition unit 120 acquires demand information corresponding to this region specification information. The output unit 130 then generates demand and supply information corresponding to the region specification information and outputs it to the communication device 20.

[0027] Next, we will explain a detailed example of the information stored in the skill memory unit 140.

[0028] For example, as shown in Figure 2, the skill storage unit 140 stores information that identifies the skills required to maintain each target device. In the example shown in this figure, the skill storage unit 140 stores the identification information of the target device and the identification information of the skills in association with each other. A single target device may have one skill or multiple skills. For example, if a single target device has multiple maintenance targets (e.g., parts or combinations of parts), and the skills required for maintenance differ for each of these maintenance targets, the skill storage unit 140 stores multiple skills in association with a single target device. Also, if a certain maintenance target is used in common by multiple target devices, the skill storage unit 140 stores the same skill in association with multiple different target devices.

[0029] Furthermore, the skill memory unit 140 may store the information described using Figure 2 for multiple regions. This is because even for the same product, maintenance details, such as the causes of failure, may differ depending on the region.

[0030] The skill memory unit 140 may store the number of maintenance personnel who possess multiple skills for multiple regions, as shown in Figure 3. However, instead of the information shown in Figure 3 itself, the skill memory unit 140 may store information for generating this information.

[0031] For example, as shown in Figure 4, the skill memory unit 140 may store information for multiple maintenance workers, associating the region to which each maintenance worker belongs with the skills that the maintenance worker possesses.

[0032] Next, a detailed example of the information stored in the demand storage unit 150 will be explained using Figure 5. For example, the demand storage unit 150 stores information indicating the required number of maintenance personnel with the relevant skills for multiple regions and skill levels. The demand storage unit 150 may also store other information, but examples of this will be described later.

[0033] Next, a detailed example of the supply and demand information output by the communication device 20 will be described. The output here is displayed on a screen. This screen may be part of the communication device 20 or it may be located outside of the communication device 20. The example described below can also be considered an example of supply and demand information output by the output unit 130.

[0034] For example, the supply and demand information, as shown in Figure 6, includes information indicating the required number of maintenance personnel and the current number of owners of those skills, broken down by region and skill level. While this information is presented in a table, it may also be shown in other formats. In Figure 5, the required number of maintenance personnel and the current number of owners are displayed in relation to each other (e.g., side-by-side). This allows users of the communication device 20 to determine whether there are sufficient maintenance personnel with the appropriate skills in each region.

[0035] Furthermore, in the example shown in Figure 6, skills for which the number of required personnel exceeds the number of owners may be displayed in a different manner from other skills, as shown in Figure 7. Examples of such different manners include, but are not limited to, making the text bold, increasing the font size, changing the font type, and changing the text color. In this way, users of the communication device 20 can easily identify skills for which there is a shortage of maintenance personnel, on a regional basis.

[0036] As shown in Figure 8, the communication device 20 may also output recommended skill information 22 in addition to the information shown in Figure 6 or Figure 7. Recommended skill information 22 is information indicating the skills that maintenance personnel belonging to a given region should acquire, for each of several regions, and is generated by the output unit 130 using supply information and demand information. For example, the output unit 130 identifies skills for which the number of people required is greater than the number of owners, and generates information indicating these skills as recommended skill information. Recommended skill information 22 includes, for example, text. Here, the output unit 130 may also target only skills for which the difference between the number of people required and the number of owners, i.e., the number of people short, meets the criteria for recommended skill information. The criteria used here may be expressed as the absolute value of the number of people short, or as the ratio of the number of people short to at least one of the number of people required and the number of owners. The output unit 130 then targets skills for which the number of people short or the ratio is equal to or greater than the criteria value for recommended skill information. If the target equipment includes a second target equipment described later, the skills indicated in the recommended skill information 22 may also include skills for the second target equipment.

[0037] Furthermore, as shown in Figure 9, the communication device 20 may output support information 24 in addition to the information shown in Figure 8. The support information 24 is information that identifies a method for acquiring the skills indicated by the recommended skills information, and includes, for example, at least one of a button for displaying information on how to acquire those skills, and a button for applying for a training course to acquire those skills. However, the support information 24 may include other information. This example applies, for example, when the user of the communication device 20 is a maintenance worker. Therefore, according to this example, the maintenance worker can easily acquire the skills.

[0038] As shown in Figure 10, the communication device 20 may also display a map on its display and display demand and supply information for multiple regions, associating it with the area on the map corresponding to that region. The demand and supply information may be displayed, for example, in a callout format, overlaid on the area on the map corresponding to that demand and supply information, or displayed in other formats. In this way, for example, a person managing maintenance personnel can easily understand which skills are lacking in which regions.

[0039] Furthermore, if a user of the communication device 20 selects a specific area on the map, for example by moving a cursor, the supply and demand information corresponding to that area may be displayed overlaid on that area, or it may be displayed in a pop-up format linked to that area.

[0040] In the example shown in Figure 10, the output unit 130 outputs map information for displaying the map on the display, and also generates information for displaying multiple regional supply and demand information on the display, associating it with the area on the map corresponding to that region, and outputs this information to the communication device 20.

[0041] The information output device 10 has a hardware configuration that includes, for example, a bus 1010, a processor 1020, a memory 1030, a storage device 1040, an input / output interface 1050, and a network interface 1060, as shown in Figure 11.

[0042] Bus 1010 is a data transmission path for the processor 1020, memory 1030, storage device 1040, input / output interface 1050, and network interface 1060 to send and receive data to and from each other. However, the method of connecting the processor 1020 and the other components to each other is not limited to bus connection.

[0043] The 1020 processor is a processor implemented in components such as the CPU (Central Processing Unit) and GPU (Graphics Processing Unit).

[0044] Memory 1030 is a main memory device implemented using RAM (Random Access Memory), etc.

[0045] The storage device 1040 is an auxiliary storage device implemented as a removable media such as an HDD (Hard Disk Drive), SSD (Solid State Drive), or memory card, or as ROM (Read Only Memory), and has a recording medium. The recording medium of the storage device 1040 stores program modules that realize each function of the information output device 10 (for example, the first acquisition unit 110, the second acquisition unit 120, the output unit 130, and the skill management unit 160 described later). The processor 1020 reads each of these program modules into the memory 1030 and executes them, thereby realizing each function corresponding to that program module. The storage device 1040 may also function as at least one of the skill storage unit 140 and the demand storage unit 150.

[0046] The input / output interface 1050 is an interface for connecting the information output device 10 with various input / output devices. For example, the information output device 10 may communicate with at least one of the skill storage unit 140 and the demand storage unit 150 via the input / output interface 1050.

[0047] The network interface 1060 is an interface for connecting the information output device 10 to a network. This network may be, for example, a LAN (Local Area Network) or a WAN (Wide Area Network). The method by which the network interface 1060 connects to the network may be wireless or wired. The information output device 10 may communicate with at least one of the communication device 20, the skill storage unit 140, and the demand storage unit 150 via the network interface 1060.

[0048] The information output device 10 operates as shown in Figure 12, for example. First, a user of the communication device 20 inputs information to the communication device 20 indicating that they request supply and demand information. The communication device 20 then transmits this request information to the information output device 10.

[0049] Then, the first acquisition unit 110 of the information output device 10 acquires supply information (step S10). The second acquisition unit 120 of the information output device 10 acquires demand information (step S20). Next, the output unit 130 of the information output device 10 generates demand and supply information and outputs it to the communication device 20 (step S30).

[0050] When the communication device 20 acquires supply and demand information, it displays this information, for example, on a display screen.

[0051] As described above, the supply and demand information is based on supply and demand information, and includes, for example, information that allows users of the communication device 20 to recognize the supply and demand information in that region. Therefore, by using the information output device 10, users of the communication device 20 can understand whether there are enough maintenance personnel with the appropriate skills in each region. Furthermore, if the person operating the communication device 20 is a maintenance worker, that maintenance worker can easily understand the skills they should acquire.

[0052] Typically, there are multiple types of equipment in question. Furthermore, at least two of the multiple maintenance personnel targeted by the information output device 10 often belong to either the first company or one of its affiliated companies. Affiliated companies include, for example, at least one of companies with capital ties to the first company and at least one of companies with business partnerships with the first company. Hereinafter, maintenance personnel belonging to the first company or its affiliated companies will be referred to as "first company maintenance personnel."

[0053] The first maintenance worker may maintain only the equipment produced and sold by the first company, i.e., the first target equipment, or he may maintain the first target equipment as well as equipment produced and sold by a second company, which is different from both the first company and its affiliates, i.e., the second target equipment. In the latter case, the multiple skills that the first maintenance worker may possess include the first skill set for the first target equipment and the second skill set for the second target product.

[0054] Furthermore, the skill memory unit 140 stores data illustrated in Figure 13, namely, information that can identify target equipment manufactured and sold by multiple companies, and information that can identify the skills required to maintain that target equipment, in a manner that is correlated with each other. An example of this information is a combination of target equipment identification information and skill identification information.

[0055] This approach allows a single maintenance worker to handle a wider variety of equipment.

[0056] Furthermore, at least one of the skills required for the second target device may be one of the first skills. In other words, the same maintenance skills may be required for target devices manufactured by different companies.

[0057] The demand memory unit 150 may also store data illustrated in Figure 14, namely performance information showing the actual maintenance performed on the target equipment. The performance information stores, for example, the date and time the maintenance was performed, information that identifies the target equipment that was maintained, and information that identifies the skills required for the maintenance, categorized by region. "Information that identifies the skills required for the maintenance" is, for example, skill identification information. However, if the cause or symptoms of a failure and the skills required to deal with that cause or symptoms are pre-linked and stored, for example, in the skill memory unit 140, then "information that identifies the skills required for the maintenance" may be the cause or symptoms of the failure.

[0058] In this case, the second acquisition unit 120 may generate demand information using the actual data. For example, the second acquisition unit 120 may aggregate the number of times each skill was needed from the present to the period before the first period, convert this aggregated value into a value for the second period (but shorter than the first period), and use the converted value as demand information. Here, the first period may be, for example, one month, two months or more, or one year. The second period may be, for example, one week, or any value between one day and six days.

[0059] The demand storage unit 150 may also store data illustrated in Figure 15, namely sales information for multiple types of target equipment and for multiple regions. The sales information may be, for example, the cumulative number of units sold for the target equipment, but it may also be the number of units sold for a predetermined period, for example, one year.

[0060] In this case, the second acquisition unit 120 may generate demand information using sales information for multiple types of target equipment and multiple regions. For example, the second acquisition unit 120 calculates an estimated number of maintenance occurrences for each type of maintenance by multiplying the value indicated by the sales information by a coefficient less than 1 that is set in advance for each type of maintenance. The communication device 20 then calculates demand information by aggregating these estimated values ​​according to the skills required for the maintenance. The "coefficient less than 1" is, for example, a value statistically calculated for the probability of the maintenance occurring. Here, the "coefficient less than 1" may be set according to the elapsed time since the sale.

[0061] Furthermore, as shown in Figure 16, the information output device 10 may also have a skill management unit 160 in addition to the configuration described above. The skill management unit 160 stores owned skill information, indicating the skills possessed by each of several maintenance personnel, in the skill storage unit 140 according to verifiable credentials. In this way, even if, for example, a maintenance personnel changes companies, it will continue to be proven that the maintenance personnel possess those skills.

[0062] The Skill Management Department 160 may perform procedures to provide incentives to maintenance personnel in accordance with the skills they possess. The incentive may be the provision of at least one of money, goods, and services, or it may be the awarding of recognition.

[0063] The recipients of the incentive may be maintenance personnel, or the department within the organization to which the maintenance personnel belong, such as a company, that is responsible for maintaining the target equipment. If such departments exist in multiple regions, the recipients of the incentive will be the departments in each region.

[0064] If the recipient of the incentive is an organization, the Skill Management Department 160 statistically processes the skills possessed by multiple maintenance personnel belonging to that organization. One example of this statistical processing is calculating the number of owners for each of the multiple skills. Then, if the results of this processing meet the criteria, the Skill Management Department 160 processes the application for the incentive to that organization. One example of the criteria here is that the number exceeds a certain number (for example, the number of people indicated by the demand information mentioned above). This processing may be performed for each of the multiple skills.

[0065] Although the present disclosure has been described above with reference to embodiments, the present disclosure is not limited to the embodiments described above. Various modifications to the structure and details of the present disclosure can be made as can be understood by those skilled in the art within the scope of the present disclosure. Furthermore, each embodiment can be combined with other embodiments as appropriate.

[0066] Furthermore, while the flowcharts used in the above description show multiple steps (processes) in sequence, the execution order of the steps performed in each embodiment is not limited to the order in which they are described. In each embodiment, the order of the illustrated steps can be changed to the extent that it does not impair the content.

[0067] Some or all of the above embodiments may also be described as follows, but are not limited to the following: 1. A first acquisition means for acquiring supply information that can identify the number of maintenance personnel who perform maintenance on the target equipment, categorized by multiple regions and by multiple skills possessed by the said maintenance personnel, A second acquisition means for acquiring demand information that can identify the required number of maintenance personnel possessing the aforementioned skills, categorized by the aforementioned multiple regions and the aforementioned multiple skills, Output means for outputting supply and demand information based on the supply information and demand information in a manner that can be identified by each of the multiple regions, An information output device equipped with the following features. 2. In the information output device described in item 1 above, The output means outputs map information for displaying the map on the display, An information output device that outputs information for displaying the aforementioned supply and demand information for multiple regions in association with the area of ​​the map corresponding to that region on the display. 3. In the information output device described in 1 or 2 above, Multiple of the aforementioned maintenance personnel belong to at least one of the first company and / or an affiliated company of the first company. The aforementioned target devices come in multiple types, The first subject equipment is manufactured and sold by the first company, The second subject equipment is manufactured by a second company that is different from both the first company and the affiliated company. An information output device in which the aforementioned plurality of skills include a first skill set for the first target device and a second skill set for the second target device. 4. In the information output device described in any one of items 1 to 3 above, The aforementioned target devices come in multiple types, The second acquisition means is an information output device that generates the demand information using the sales information for each of the multiple types of target equipment and each of the multiple regions. 5. In the information output device described in any one of items 1 to 4 above, The second acquisition means is an information output device that generates the demand information using performance information indicating the maintenance performed on the target equipment. 6. In the information output device described in any one of items 1 to 5 above, The output means is an information output device that uses the supply information and the demand information to generate recommended skill information for each of the multiple regions, indicating the skills that maintenance personnel belonging to that region should acquire. 7. In the information output device described in item 6 above, The output means is an information output device that outputs support information that can identify a method for acquiring the skills indicated in the recommended skills information. 8. In the information output device described in any one of items 1 to 7 above, An information output device comprising a skill management means for storing, in a storage means, the skills possessed by each of the aforementioned maintenance personnel, according to verifiable credentials. 9. The computer, The number of maintenance personnel who perform maintenance on the target equipment is identified by multiple regions and by multiple skills possessed by the said maintenance personnel. Demand information is obtained that allows for the identification of the required number of maintenance personnel possessing the aforementioned skills, for each of the aforementioned multiple regions and each of the aforementioned multiple skills. An information output method for outputting supply and demand information based on the supply information and demand information in a manner that allows for identification of each of the multiple regions. 10. On the computer, A first acquisition means for acquiring supply information that can identify the number of maintenance personnel who perform maintenance on the target equipment, categorized by multiple regions and by multiple skills possessed by the said maintenance personnel, A second acquisition means for acquiring demand information that can identify the required number of maintenance personnel possessing the aforementioned skills, categorized by the aforementioned multiple regions and the aforementioned multiple skills, Output means for outputting supply and demand information based on the supply information and demand information in a manner that can be identified by each of the multiple regions, A program to give it a hand. 11. A recording medium on which the program described in item 10 above is recorded.

[0068] Furthermore, some or all of the configurations described in Appendices 2 to 8, which are subordinate to Appendice 1 above, may also be subordinate to each of Appendices 9 to 11 in the same way as Appendices 2 to 8. Moreover, not limited to Appendices 1 and 9 to 11, some or all of the configurations described as appendices may also be subordinate to various hardware, software, various recording means for recording software, or systems, without departing from the embodiments described above. [Explanation of Symbols]

[0069] 10. Information output device 20 Communication equipment 110 First acquisition part 120 Second acquisition part 130 Output section 140 Skill Memory Unit 150 Demand storage section 160 Skill Management Department

Claims

1. A first acquisition means for acquiring supply information that can identify the number of maintenance personnel who perform maintenance on the target equipment, categorized by multiple regions and by multiple skills possessed by the said maintenance personnel, A second acquisition means for acquiring demand information that can identify the required number of maintenance personnel possessing the aforementioned skills, categorized by the aforementioned multiple regions and the aforementioned multiple skills. Output means for outputting supply and demand information based on the supply information and demand information in a manner that can be identified by each of the multiple regions, An information output device equipped with the following features.

2. In the information output device according to claim 1, The output means outputs map information for displaying the map on the display, An information output device that outputs information for displaying the aforementioned supply and demand information for multiple regions in association with the area of ​​the map corresponding to that region on the display.

3. In the information output device according to claim 1 or 2, Multiple of the aforementioned maintenance personnel belong to at least one of the first company and / or an affiliated company of the first company. The aforementioned target devices come in multiple types, The first subject equipment is manufactured and sold by the first company, The second target equipment is manufactured by a second company that is different from both the first company and the affiliated company. An information output device in which the plurality of skills include a first skill set for the first target device and a second skill set for the second target device.

4. In the information output device according to claim 1 or 2, The aforementioned target devices come in multiple types, The second acquisition means is an information output device that generates the demand information using the sales information for each of the multiple types of target equipment and each of the multiple regions.

5. In the information output device according to claim 1 or 2, The second acquisition means is an information output device that generates the demand information using performance information indicating the maintenance performed on the target equipment.

6. In the information output device according to claim 1 or 2, The output means is an information output device that uses the supply information and the demand information to generate recommended skill information for each of the multiple regions, indicating the skills that maintenance personnel belonging to that region should acquire.

7. In the information output device according to claim 6, The output means is an information output device that outputs support information that can identify a method for acquiring the skills indicated in the recommended skills information.

8. In the information output device according to claim 1 or 2, An information output device comprising a skill management means for storing, in a storage means, the skills possessed by each of the aforementioned maintenance personnel, according to verifiable credentials.

9. Computers The number of maintenance personnel who perform maintenance on the target equipment is identified by multiple regions and by multiple skills possessed by the said maintenance personnel. Demand information is obtained that allows for the identification of the required number of maintenance personnel possessing the aforementioned skills, for each of the aforementioned multiple regions and each of the aforementioned multiple skills. An information output method for outputting supply and demand information based on the supply information and demand information in a manner that allows for identification of each of the multiple regions.

10. On the computer, A first acquisition means for acquiring supply information that can identify the number of maintenance personnel who perform maintenance on the target equipment, categorized by multiple regions and by multiple skills possessed by the said maintenance personnel, A second acquisition means for acquiring demand information that can identify the required number of maintenance personnel possessing the aforementioned skills, categorized by the aforementioned multiple regions and the aforementioned multiple skills. Output means for outputting supply and demand information based on the supply information and demand information in a manner that can be identified by each of the multiple regions, A program to give it a hand.

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