Matching method, information processing device, and program

Abstract

To improve matching techniques in business negotiations. [Solution] A matching method executed by an information processing device 10, comprising: acquiring personal information of a customer; acquiring characteristic information of a staff member; determining the compatibility between the customer and each staff member based on the personal information and the characteristic information; and determining which staff member will serve the customer based on the determination result.

Description

Technical Field

[0006] , , , , , ,

[0001] The present disclosure relates to a matching method, an information processing apparatus, and a program in negotiations.

Background Art

[0002] Conventionally, techniques for analyzing the content of negotiations have been known. For example, Patent Document 1 discloses a dialogue analysis system that checks whether a salesperson explains what should be explained and does not mention what should not be mentioned in negotiations with customers.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In negotiations, the matching of compatibility between a customer and sales staff greatly affects the success of the negotiations. Machine learning or the like can be used in matching techniques. Patent Document 1 does not disclose any such matching method. Thus, there has been room for improvement in matching techniques in negotiations.

[0005] An object of the present disclosure made in view of such circumstances is to improve matching techniques in negotiations.

Means for Solving the Problems

[0006] An emotion estimation method according to an embodiment of the present disclosure is <00C0034>to obtain personal information of a customer, to obtain characteristic information of staff, to determine the compatibility between the customer and each staff member based on the personal information and the characteristic information, Based on the assessment results, the staff member who will serve the customer will be determined. Includes. [Effects of the Invention]

[0007] According to one embodiment of this disclosure, matching technology in business negotiations is improved. [Brief explanation of the drawing]

[0008] [Figure 1] This is a block diagram showing the schematic configuration of the system according to this embodiment. [Figure 2] This is a flowchart showing the operation of an information processing device. [Modes for carrying out the invention]

[0009] The embodiments of this disclosure will be described below.

[0010] (Summary of the embodiment) Referring to Figure 1, the overview and configuration of System 1 according to this embodiment will be described. System 1 according to this embodiment comprises an information processing device 10, a terminal device 20, and a terminal device 30. The information processing device 10, terminal device 20, and terminal device 30 are communicated with a network 40, which includes, for example, a mobile communication network and the Internet.

[0011] The information processing device 10 is, for example, a server device installed in a data center or the like. For example, the information processing device 10 is a server belonging to a cloud computing system or other computing system. Although Figure 1 shows an example where system 1 has one information processing device 10, it is not limited to this. System 1 may have two or more information processing devices 10.

[0012] The terminal device 20 is any device used by the customer during a business negotiation. For example, general-purpose electronic devices such as smartphones, tablet devices, and wearable devices, or dedicated electronic devices, can be used as the terminal device 20. Although Figure 1 shows an example where System 1 has one terminal device 20, it is not limited to this. System 1 may have two or more terminal devices 20.

[0013] The terminal device 30 is any device used by a manager or other staff member during a business negotiation. For example, a general-purpose electronic device such as a smartphone, tablet, or wearable device, or a dedicated electronic device, can be used as the terminal device 30. Although Figure 1 shows an example where System 1 has one terminal device 30, it is not limited to this. System 1 may have two or more terminal devices 30.

[0014] First, an overview of the matching technology in business negotiations according to this embodiment will be described, and further details will be given later. In this embodiment, the business negotiation is, for example, a business negotiation related to the sale of a vehicle, but is not limited to this. For example, the business negotiation may be a meeting aimed at concluding various types of contracts, such as the buying and selling of real estate, the contracting of insurance products, or the sale of financial products. The information processing device 10 acquires the customer's personal information. The information processing device 10 further acquires the characteristics information of the staff. Based on the personal information and characteristics information, the information processing device 10 determines the compatibility between the customer and each staff member. Based on the determination result, the information processing device 10 determines which staff member will deal with the customer.

[0015] Thus, according to this embodiment, the compatibility between the customer and each staff member is determined based on the customer's personal information and characteristic information, and the staff member who will handle the customer is determined based on the determination result. In this respect, the matching technology in business negotiations is improved, as the staff member who will handle the negotiation is determined based on the results of the compatibility assessment between the customer and each staff member.

[0016] Next, the configurations of the information processing device 10, terminal device 20, and terminal device 30 will be described in detail.

[0017] (Configuration of Information Processing Apparatus 10) As shown in FIG. 1, the information processing apparatus 10 includes a control unit 11, a storage unit 12, an input unit 13, an output unit 14, and a communication unit 15.

[0018] The control unit 11 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (central processing unit) or a GPU (graphics processing unit), or a dedicated processor specialized for specific processing. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or an ASIC (application specific integrated circuit). The control unit 11 controls each unit of the information processing apparatus 10 and executes processing related to the operation of the information processing apparatus 10.

[0019] The storage unit 12 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, a RAM (random access memory) or a ROM (read only memory). The RAM is, for example, a SRAM (static random access memory) or a DRAM (dynamic random access memory). The ROM is, for example, an EEPROM (electrically erasable programmable read only memory). The storage unit 12 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 12 stores data used for the operation of the information processing apparatus 10 and data obtained by the operation of the information processing apparatus 10.

[0020] The input unit 13 includes at least one input interface. The input interface is, for example, a physical key, a capacitive key, a pointing device, or a touch screen provided integrally with the display. The input interface may also be, for example, a sound sensor that receives voice input, or a camera that receives gesture input. The input unit 13 receives an operation for inputting data used in the operation of the information processing device 10. Instead of being provided in the information processing device 10, the input unit 13 may be connected to the information processing device 10 as an external input device. As the connection method, for example, any method such as USB (Universal Serial Bus), HDMI (Registered Trademark) (High-Definition Multimedia Interface), or Bluetooth (Registered Trademark) can be used.

[0021] The output unit 14 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as sound. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 14 outputs data obtained by the operation of the information processing device 10. Instead of being provided in the information processing device 10, the output unit 14 may be connected to the information processing device 10 as an external output device. As the connection method, for example, any method such as USB, HDMI (Registered Trademark), or Bluetooth (Registered Trademark) can be used.

[0022] The communication unit 15 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface may be, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus) interface. In the case of wireless communication, the communication interface may be, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 15 receives data used for the operation of the information processing device 10 and transmits data obtained by the operation of the information processing device 10.

[0023] The functions of the information processing device 10 are realized by executing the program according to this embodiment on a processor corresponding to the control unit 11. In other words, the functions of the information processing device 10 are realized by software. The program causes the computer to perform the operations of the information processing device 10, thereby causing the computer to function as the information processing device 10. That is, the computer functions as the information processing device 10 by performing the operations of the information processing device 10 according to the program.

[0024] In this embodiment, the program can be recorded on a computer-readable recording medium. The computer-readable recording medium includes non-temporary computer-readable media, such as magnetic recording devices, optical discs, magneto-optical recording media, or semiconductor memory. The program can be distributed, for example, by selling, transferring, or lending portable recording media such as DVDs (digital versatile discs) or CD-ROMs (compact disc read-only memory) on which the program is recorded. Alternatively, the program may be distributed by storing it on the storage of an external server and transmitting it from the external server to other computers. The program may also be provided as a program product.

[0025] Some or all of the functions of the information processing device 10 may be implemented by a dedicated circuit corresponding to the control unit 11. In other words, some or all of the functions of the information processing device 10 may be implemented by hardware.

[0026] (Configuration of terminal device 20) As shown in Figure 1, the terminal device 20 comprises a control unit 21, a storage unit 22, an input unit 23, an output unit 24, and a communication unit 25.

[0027] The control unit 21 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (central processing unit) or GPU (graphics processing unit), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or an ASIC (application-specific integrated circuit). The control unit 21 controls each part of the terminal device 20 and executes processes related to the operation of the terminal device 20.

[0028] The storage unit 22 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or at least two combinations thereof. The semiconductor memory is, for example, RAM (random access memory) or ROM (read-only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read-only memory). The storage unit 22 functions, for example, as a main memory, auxiliary memory, or cache memory. The storage unit 22 stores data used for the operation of the terminal device 20 and data obtained by the operation of the terminal device 20.

[0029] The input unit 23 includes at least one input interface. The input interface may be, for example, a physical key, a capacitive key, a pointing device, or a touchscreen integrated with a display. Alternatively, the input interface may be, for example, a sound sensor that accepts voice input, or a camera that accepts gesture input. The input unit 23 accepts operations to input data used for the operation of the terminal device 20. Instead of being provided in the terminal device 20, the input unit 23 may be connected to the terminal device 20 as an external input device. Any connection method can be used, for example, USB (Universal Serial Bus), HDMI (registered trademark) (High-Definition Multimedia Interface), or Bluetooth (registered trademark).

[0030] The output unit 24 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as sound. The display is, for example, an LCD (liquid crystal display) or an organic EL (electroluminescence) display. The output unit 24 outputs data obtained by the operation of the terminal device 20. Instead of being provided in the terminal device 20, the output unit 24 may be connected to the terminal device 20 as an external output device. Any connection method can be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark).

[0031] The communication unit 25 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface may be, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus) interface. In the case of wireless communication, the communication interface may be, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 25 receives data used for the operation of the terminal device 20 and transmits data obtained by the operation of the terminal device 20.

[0032] The functions of the terminal device 20 are realized by executing the program according to this embodiment on a processor corresponding to the control unit 21. In other words, the functions of the terminal device 20 are realized by software. The program causes the computer to perform the operations of the terminal device 20, thereby causing the computer to function as the terminal device 20. That is, the computer functions as the terminal device 20 by performing the operations of the terminal device 20 according to the program.

[0033] Some or all of the functions of the terminal device 20 may be implemented by a dedicated circuit corresponding to the control unit 21. In other words, some or all of the functions of the terminal device 20 may be implemented by hardware.

[0034] (Configuration of terminal device 30) As shown in Figure 1, the terminal device 30 comprises a control unit 31, a storage unit 32, an input unit 33, an output unit 34, and a communication unit 35.

[0035] The control unit 31 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (central processing unit) or GPU (graphics processing unit), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or an ASIC (application-specific integrated circuit). The control unit 31 controls each part of the terminal device 30 and executes processes related to the operation of the terminal device 30.

[0036] The storage unit 32 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or at least two combinations thereof. The semiconductor memory is, for example, RAM (random access memory) or ROM (read-only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read-only memory). The storage unit 32 functions, for example, as a main memory, auxiliary memory, or cache memory. The storage unit 32 stores data used for the operation of the terminal device 30 and data obtained by the operation of the terminal device 30.

[0037] The input unit 33 includes at least one input interface. The input interface may be, for example, a physical key, a capacitive key, a pointing device, or a touchscreen integrated with a display. Alternatively, the input interface may be, for example, a sound sensor that accepts voice input, or a camera that accepts gesture input. The input unit 33 accepts operations to input data used for the operation of the terminal device 30. Instead of being provided in the terminal device 30, the input unit 33 may be connected to the terminal device 30 as an external input device. Any connection method can be used, for example, USB (Universal Serial Bus), HDMI (registered trademark) (High-Definition Multimedia Interface), or Bluetooth (registered trademark).

[0038] The output unit 34 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as sound. The display is, for example, an LCD (liquid crystal display) or an organic EL (electroluminescence) display. The output unit 34 outputs data obtained from the operation of the terminal device 30. Instead of being provided in the terminal device 30, the output unit 34 may be connected to the terminal device 30 as an external output device. Any connection method can be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark).

[0039] The communication unit 35 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface may be, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus) interface. In the case of wireless communication, the communication interface may be, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 35 receives data used for the operation of the terminal device 30 and transmits data obtained by the operation of the terminal device 30.

[0040] The functions of the terminal device 30 are realized by executing the program according to this embodiment on a processor corresponding to the control unit 31. In other words, the functions of the terminal device 30 are realized by software. The program causes the computer to perform the operations of the terminal device 30, thereby causing the computer to function as the terminal device 30. That is, the computer functions as the terminal device 30 by performing the operations of the terminal device 30 according to the program.

[0041] Some or all of the functions of the terminal device 30 may be implemented by a dedicated circuit corresponding to the control unit 31. In other words, some or all of the functions of the terminal device 30 may be implemented by hardware.

[0042] (Operation of the information processing device 10) Referring to Figure 2, the operation of the information processing device 10 according to this embodiment will be described.

[0043] Step S10: The control unit 11 of the information processing device 10 receives a reservation from a customer to visit the store.

[0044] Any method can be used for processing store visit reservations. For example, the control unit 11 may accept store visit reservations from the customer's terminal device 20 via the communication unit 15 and the network. In order to use the system including the information processing device 10 according to this embodiment, for example, an application for using the system may be installed on the customer's terminal device 20. In this case, the customer can access the information processing device 10 via the application on the terminal device 20. Alternatively, the application may not be installed on the terminal device 20. In this case, the user can access the device relating to the system according to this embodiment via a web browser using a predetermined URL on the terminal device 20. For example, when a customer uses this system for the first time, user registration may be required. In user registration, the user may be required to register information relating to the customer's attributes, personality, etc. (hereinafter also referred to as personal information). Personal information may include, for example, information relating to the customer's family structure, hobbies, purchase intentions, purpose of use, living environment, and life events, at least one of these. Personal information may also include information relating to responses to questionnaires (hereinafter also referred to as questionnaire response information). Personal information may also include the customer's name, age, etc. Once personal information is registered, a user ID and password are issued. Customers can access this system using the issued user ID and password. Customers can access this system and make an appointment to visit for a business meeting by specifying their desired date and time. The information processing device 10 accepts the appointment.

[0045] Step S20: The control unit 11 acquires the customer's personal information.

[0046] Any method can be used to acquire personal information. For example, the control unit 11 may acquire personal information registered during user registration. Alternatively, the control unit 11 may acquire personal information by having the customer transmit it via their terminal device 20 or the like when making a business meeting reservation. In other words, the personal information may include information such as questionnaire responses sent when making a business meeting reservation. In this way, the latest personal information of the customer at the time of making a business meeting reservation can be acquired. The personal information may also be information obtained from past business meeting recordings with the customer. Information obtained from past business meeting recordings with the customer may be stored in, for example, the storage unit 12. In this case, the control unit 11 may acquire such information from the storage unit 12. By including information obtained from past business meeting recordings with the customer in addition to personal information directly obtained from the customer through questionnaires, etc., it is possible to grasp more detailed information about the customer's attributes and personality.

[0047] Step S30: The control unit 11 acquires the staff's characteristic information.

[0048] Any method can be used to acquire staff characteristic information. Staff characteristic information is information relating to the characteristics of multiple staff members at the store. Staff characteristic information may include analysis information from past staff sales negotiation recording data. In other words, staff characteristic information may include analysis information obtained by analyzing sales negotiation recording data in advance. Data relating to such characteristic information may be recorded in a database. This database may be stored in the storage unit 12 or in an external device. Furthermore, staff characteristic information may include at least one of past sales scores, product knowledge, and self-analysis information.

[0049] Step S40: The control unit 11 determines the compatibility between the customer and each staff member based on personal information and characteristic information.

[0050] Any method can be used to determine the compatibility between a customer and each staff member. For example, the control unit 11 may use a learning model to determine the compatibility between a customer and each staff member. For example, the control unit 11 may input personal information and characteristic information as explanatory variables into the learning model and output a compatibility score (hereinafter also referred to as the compatibility score) between the customer and each staff member as the determination result based on the learning model.

[0051] A learning model is a model created through machine learning using machine learning algorithms. A learning model may be, for example, a machine learning model built on a decision tree. Examples of decision tree-based machine learning models include, but are not limited to, Light GBM and XGBoost. Alternatively, a learning model may be a model generated based on machine learning algorithms such as Convolutional Neural Networks (CNNs), Recurrent Neural Networks (RNNs), or other deep learning methods.

[0052] Step S50: The control unit 11 determines which staff member will serve the customer based on the determination result. For example, based on the determination result, the control unit 11 may select the staff member with the highest compatibility score from among the staff members who are available to serve the customer at the customer's desired date and time, and assign them to serve the customer.

[0053] Step S60: The control unit 11 outputs information relating to the selected staff member.

[0054] Any method can be used to output information about the selected staff. For example, the control unit 11 may transmit data to the administrator's terminal device 30 via the communication unit 15, and the output unit 34 of the terminal device 30 may output information about the selected staff. Alternatively, the control unit 11 may output information about the selected staff through a user interface displayed by the output unit 14.

[0055] As described above, the information processing device 10 according to this embodiment acquires the customer's personal information. The information processing device 10 further acquires the staff's characteristic information. Based on the personal information and characteristic information, the information processing device 10 determines the compatibility between the customer and each staff member. Based on the determination result, the information processing device 10 determines which staff member will serve the customer.

[0056] With this configuration, the compatibility between the customer and each staff member is determined based on the customer's personal information and characteristic information, and the staff member who will handle the customer is decided based on the determination result. In this way, the matching technology in business negotiations is improved, as the staff member who will handle the negotiation is determined based on the results of the compatibility assessment between the customer and each staff member.

[0057] While this disclosure has been described based on the drawings and embodiments, it should be noted that those skilled in the art may make various modifications and alterations based on this disclosure. Therefore, it should be noted that these modifications and alterations are within the scope of this disclosure. For example, the functions, etc., included in each component or step can be rearranged in a logically consistent manner, and multiple components or steps can be combined into one or divided into two.

[0058] Furthermore, in the embodiment described above, it is also possible to have an embodiment in which the configuration and operation of the information processing device 10 are distributed among multiple computers that can communicate with each other.

[0059] Some embodiments of the present disclosure are described below. However, it should be noted that the embodiments of the present disclosure are not limited to these. [Note 1] A matching method performed by an information processing device, Obtaining customer personal information and To obtain information on the characteristics of the staff, Based on the aforementioned personal information and characteristic information, the compatibility between the customer and each staff member is determined. Based on the assessment results, the staff member who will serve the customer will be determined. Matching methods including [Note 2] The matching method described in Appendix 1, A matching method in which the personal information includes information on at least one of the following of the customer: family structure, hobbies, purchase intentions, purpose of use, living environment, and life events. [Note 3] The matching method described in Appendix 1 or 2, The matching method includes the aforementioned personal information, which includes the customer's questionnaire responses submitted when scheduling a business meeting. [Note 4] A matching method described in any one of the appendices 1 to 3, The aforementioned personal information includes information obtained from recorded business negotiation data, and is a matching method. [Note 5] A matching method described in any one of the appendices 1 to 4, The aforementioned characteristic information includes analysis information from recorded business negotiation data, and is used as a matching method. [Note 6] A matching method described in any one of the appendices 1 to 5, The matching method includes, as described above, at least one of the following: scores related to past sales, product knowledge, and self-analysis information. [Note 7] An information processing device comprising a control unit, The control unit, We obtain the customer's personal information, We obtain information on the characteristics of the staff, Based on the aforementioned personal information and characteristic information, the compatibility between the customer and each staff member is determined. An information processing device that determines which staff member will serve the customer based on the judgment result. [Note 8] The information processing device described in Appendix 7, The personal information includes information on at least one of the following: the customer's family structure, hobbies, purchase intentions, purpose of use, living environment, and life events. [Note 9] An information processing device as described in Appendix 7 or 8, The personal information includes the customer's survey responses submitted when scheduling a business meeting, and is processed by an information processing device. [Note 10] An information processing device described in any one of the appendices 7 to 9, The aforementioned personal information includes information obtained from recorded business negotiation data, and is an information processing device. [Note 11] An information processing device described in any one of the appendices 7 to 10, The aforementioned characteristic information includes analytical information from recorded business negotiation data, and is an information processing device. [Note 12] An information processing device described in any one of the appendices 7 to 11, The aforementioned characteristic information includes at least one of past transaction scores, product knowledge, and self-analysis information, as an information processing device. [Note 13] On the computer, Obtaining customer personal information and To obtain information on the characteristics of the staff, Based on the aforementioned personal information and characteristic information, the compatibility between the customer and each staff member is determined. Based on the assessment results, the staff member who will serve the customer will be determined. A program that executes the command. [Note 14] The program described in Appendix 13, The program includes, as personal information, information on at least one of the following: the customer's family structure, hobbies, purchase intentions, purpose of use, living environment, and life events. [Note 15] The program described in Appendix 13 or 14, The aforementioned personal information includes the information from a questionnaire submitted by the customer when scheduling a business meeting. [Note 16] A program described in any one of the appendices 13 to 15, The aforementioned personal information includes information obtained from recorded business negotiation data, as part of the program. [Note 17] A program described in any one of the appendices 13 to 16, The aforementioned characteristic information includes analysis information from recorded business negotiation data, and is part of a program. [Note 18] A program described in any one of the appendices 13 to 17, The program includes, among other things, at least one of the following characteristic information: scores related to past sales, product knowledge, and self-analysis information. [Explanation of Symbols]

[0060] 10 Information Processing Devices 11 Control Unit 12 Storage section 13 Input section 14 Output section 15 Communications Department 20 Terminal devices 21 Control Unit 22 Memory section 23 Input section 24 Output section 25 Communications Department 30 Terminal devices 31 Control Unit 32 Storage section 33 Input section 34 Output section 35 Communications Department 40 Networks

Claims

1. A matching method performed by an information processing device, Obtaining customer personal information and To obtain information on the characteristics of the staff, Based on the aforementioned personal information and characteristic information, the compatibility between the customer and each staff member is determined. Based on the assessment results, the staff member who will serve the customer will be determined. Matching methods including

2. The matching method according to claim 1, A matching method in which the personal information includes information on at least one of the following of the customer: family structure, hobbies, purchase intentions, purpose of use, living environment, and life events.

3. The matching method according to claim 1, The matching method includes the aforementioned personal information, which includes the customer's questionnaire responses submitted when scheduling a business meeting.

4. The matching method according to claim 1, The aforementioned personal information includes information obtained from recorded business negotiation data, and is a matching method.

5. The matching method according to claim 1, The aforementioned characteristic information includes analysis information from recorded business negotiation data, and is used as a matching method.

6. The matching method according to claim 1, The matching method includes, as described above, at least one of the following: scores related to past sales, product knowledge, and self-analysis information.

7. An information processing device comprising a control unit, The control unit, We obtain the customer's personal information, We obtain information on the characteristics of the staff, Based on the aforementioned personal information and characteristic information, the compatibility between the customer and each staff member is determined. An information processing device that determines which staff member will serve the customer based on the judgment result.

8. An information processing apparatus according to claim 7, The personal information includes information on at least one of the following: the customer's family structure, hobbies, purchase intentions, purpose of use, living environment, and life events.

9. An information processing apparatus according to claim 7, The personal information includes the customer's survey responses submitted when scheduling a business meeting, and is processed by an information processing device.

10. An information processing apparatus according to claim 7, The aforementioned personal information includes information obtained from recorded business negotiation data, and is an information processing device.

11. An information processing apparatus according to claim 7, The aforementioned characteristic information includes analytical information from recorded business negotiation data, and is an information processing device.

12. An information processing apparatus according to claim 7, The aforementioned characteristic information includes at least one of past transaction scores, product knowledge, and self-analysis information, as an information processing device.

13. On the computer, Obtaining customer personal information and To obtain information on the characteristics of the staff, Based on the aforementioned personal information and characteristic information, the compatibility between the customer and each staff member is determined. Based on the assessment results, the staff member who will serve the customer will be determined. A program that executes the command.

14. The program according to claim 13, The program includes, as personal information, information on at least one of the following: the customer's family structure, hobbies, purchase intentions, purpose of use, living environment, and life events.

15. The program according to claim 13, The aforementioned personal information includes the information from a questionnaire submitted by the customer when scheduling a business meeting.

16. The program according to claim 13, The aforementioned personal information includes information obtained from recorded business negotiation data, as part of the program.

17. The program according to claim 13, The aforementioned characteristic information includes analysis information from recorded business negotiation data, and is part of a program.

18. The program according to claim 13, The program includes, among other things, at least one of the following characteristic information: scores related to past sales, product knowledge, and self-analysis information.

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