system

Abstract

We provide an automated counter system that enables efficient and rapid processing of various administrative procedures. [Solution] A system comprising: means for a user to scan identification information; server means for receiving the identification information and authenticating the user; means for presenting the user with a type of procedure based on the authentication; server means for analyzing the procedure information selected by the user and generating the necessary procedure information; means for providing the user with input fields based on the generated procedure information; server means for receiving the information entered by the user and generating a document; means for displaying the generated document to the user and prompting confirmation and submission; server means for receiving the document submitted by the user and registering it in the local government's system; and server means for monitoring the processing status of the document and providing feedback to the user.

Description

Technical Field

[0001] The technology of the present disclosure relates to a system.

Background Art

[0002] Patent Document 1 discloses a method for controlling a persona chatbot, which is performed by at least one processor, including steps of receiving a user utterance, adding the user utterance to a prompt including an instruction sentence related to an explanation of a character of the chatbot, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance in response to the user utterance.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] Currently, various administrative procedures are often carried out in person, which causes problems such as waiting time at the counter and high labor costs. In addition, it is often difficult for the elderly and disabled to go to the counter. Furthermore, during peak periods, the counter is congested, making it difficult to respond quickly, which is also a problem. It is required to solve these problems by introducing an unmanned counter system so that administrative procedures can be carried out efficiently and quickly.

Means for Solving the Problems

[0005] To solve the above problems, the present invention provides the following means: a means for the user to scan identification information, and a server means to receive the identification information and authenticate the user. Furthermore, a means to present the type of procedure to the user based on the authentication, and a server means to analyze the procedure information selected by the user and generate the necessary procedure information. Based on the generated procedure information, a means to provide the user with input fields, and a server means to receive the information entered by the user and generate a document. A means to display the generated document to the user, prompting confirmation and submission, and a server means to receive the document submitted by the user and register it in the local government's system. Furthermore, a server means to monitor the processing status of the document and provide feedback to the user is provided to realize an unmanned counter system that enables efficient and rapid execution of various administrative procedures.

[0006] A "user" is an individual or legal entity that uses the system to carry out various administrative procedures.

[0007] "Identity verification information" refers to information used to verify the user's identity, specifically including My Number cards and other official identification documents.

[0008] A "terminal" is a device used by a user to access a system and perform procedures, and specifically refers to PCs, tablets, and dedicated kiosk terminals.

[0009] "Scanning means" refers to the hardware and software configuration used to read the user's identification information.

[0010] A "server" is the central processing unit of a system, and refers to a computer system that performs user authentication, generates procedural information, manages documents, and provides feedback.

[0011] "Authentication" refers to the process of verifying a user's identity based on their identification information.

[0012] "Type of procedure" refers to the specific administrative service that the user wishes to perform through the system, specifically such as obtaining a resident registration certificate or submitting various application forms.

[0013] "Procedure information" refers to the information and data necessary for the user to carry out the procedure they have selected.

[0014] An "input field" refers to an interface element used by users to enter necessary information.

[0015] "Documents" refers to the formal documents and application forms that users need to carry out procedures.

[0016] "Verification" refers to the process by which the user reviews the contents of the generated document and checks for any errors or deficiencies.

[0017] "Submission" refers to the act of formally sending a document that the user has reviewed to the system.

[0018] "Registration" refers to the process by which a server formally records received documents in the local government's internal system.

[0019] "Processing status" refers to information about how the submitted documents are being processed.

[0020] "Feedback" refers to the process of notifying users of the status of document processing and other relevant information. [Brief explanation of the drawing]

[0021] [Figure 1] This is a conceptual diagram showing an example of the configuration of a data processing system according to the first embodiment. [Figure 2] This is a conceptual diagram showing an example of the essential functions of a data processing device and a smart device according to the first embodiment. [Figure 3] This is a conceptual diagram showing an example of the configuration of a data processing system according to the second embodiment. [Figure 4]It is a conceptual diagram showing an example of the main functions of a data processing device and smart glasses according to the second embodiment. [Figure 5] It is a conceptual diagram showing an example of the configuration of a data processing system according to the third embodiment. [Figure 6] It is a conceptual diagram showing an example of the main functions of a data processing device and a headset-type terminal according to the third embodiment. [Figure 7] It is a conceptual diagram showing an example of the configuration of a data processing system according to the fourth embodiment. [Figure 8] It is a conceptual diagram showing an example of the main functions of a data processing device and a robot according to the fourth embodiment. [Figure 9] It shows an emotion map to which a plurality of emotions are mapped. [Figure 10] It shows an emotion map to which a plurality of emotions are mapped. [Figure 11] It is a sequence diagram showing the processing flow of the data processing system in Example 1. [Figure 12] It is a sequence diagram showing the processing flow of the data processing system in Application Example 1. [Figure 13] It is a sequence diagram showing the processing flow of the data processing system in Example 2 when an emotion engine is combined. [Figure 14] It is a sequence diagram showing the processing flow of the data processing system in Application Example 2 when an emotion engine is combined.

Embodiments for Carrying Out the Invention

[0022] Hereinafter, an example of an embodiment of a system according to the technology of the present disclosure will be described with reference to the accompanying drawings.

[0023] First, the language used in the following description will be explained.

[0024] In the following embodiments, the signed processor (hereinafter simply referred to as "processor") may be a single arithmetic unit or a combination of multiple arithmetic units. Furthermore, the processor may be a single type of arithmetic unit or a combination of multiple types of arithmetic units. Examples of arithmetic units include CPU (Central Processing Unit), GPU (Graphics Processing Unit), GPGPU (General-Purpose computing on Graphics Processing Units), and APU (Accelerated Processing Unit).

[0025] In the following embodiments, signed RAM (Random Access Memory) is a memory that temporarily stores information and is used as work memory by the processor.

[0026] In the following embodiments, the signed storage is one or more non-volatile storage devices that store various programs and various parameters. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), or magnetic tapes.

[0027] In the following embodiments, the signed communication interface (I / F) is an interface that includes a communication processor and an antenna, etc. The communication interface manages communication between multiple computers. Examples of communication standards applicable to the communication interface include wireless communication standards such as 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), or Bluetooth (registered trademark).

[0028] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B." That is, "A and / or B" means that it may be A alone, or B alone, or a combination of A and B. Furthermore, in this specification, the same concept as "A and / or B" applies when expressing three or more things linked by "and / or."

[0029] [First Embodiment]

[0030] Figure 1 shows an example of the configuration of the data processing system 10 according to the first embodiment.

[0031] As shown in Figure 1, the data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server.

[0032] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0033] The smart device 14 comprises a computer 36, a reception device 38, an output device 40, a camera 42, and a communication interface 44. The computer 36 comprises a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The reception device 38, output device 40, and camera 42 are also connected to the bus 52.

[0034] The reception device 38 is equipped with a touch panel 38A and a microphone 38B, etc., and receives user input. The touch panel 38A receives user input by detecting contact with an object (e.g., a pen or finger). The microphone 38B receives user input by detecting the user's voice. The control unit 46A transmits data indicating the user input received by the touch panel 38A and microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the data indicating the user input.

[0035] The output device 40 includes a display 40A and a speaker 40B, and presents data to the user 20 by outputting the data in a form perceptible to the user 20 (e.g., audio and / or text). The display 40A displays visible information such as text and images according to instructions from the processor 46. The speaker 40B outputs audio according to instructions from the processor 46. The camera 42 is a small digital camera equipped with an optical system such as a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0036] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various types of information between processor 46 and processor 28 via network 54.

[0037] Figure 2 shows an example of the main functions of the data processing device 12 and the smart device 14.

[0038] As shown in Figure 2, in the data processing device 12, a specific processing is performed by the processor 28. A specific processing program 56 is stored in the storage 32. The specific processing program 56 is an example of a "program" related to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 according to the specific processing program 56 executed on the RAM 30.

[0039] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0040] In the smart device 14, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The reception output program 60 is used in conjunction with a specific processing program 56 by the data processing system 10. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0041] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0042] This invention relates to an unmanned counter system for efficiently carrying out administrative procedures in local governments. This system is designed to allow users to perform various procedures using a terminal. The system's program processing will be explained below in natural language, along with specific examples.

[0043] System Overview

[0044] User Authentication

[0045] The process begins when the user uses a device (tablet or PC) to scan their identification information (e.g., a My Number Card). The device sends the scanned identification information to a server, which then authenticates the user by comparing it against the local government's database.

[0046] Identifying Needs

[0047] Once authentication is successful, the device asks the user what procedure they wish to perform. After the user selects the type of procedure (e.g., obtaining a resident registration certificate), the device sends that information to the server.

[0048] Procedure guidance and document preparation

[0049] The server generates the necessary information and instructions according to the procedure selected by the user. This includes the purpose and applicant information. This information is displayed on the terminal for the user to enter. The terminal sends the entered information to the server, which then generates the official documents based on that information.

[0050] Document verification and submission

[0051] The generated document is displayed on the terminal. The user reviews the contents and, if there are no problems, presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[0052] Procedure completion and feedback

[0053] The server retrieves the document processing status from the local government's internal system and provides real-time feedback to the user. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" will be displayed.

[0054] Specific example

[0055] Cases of obtaining a resident registration certificate

[0056] 1. User Authentication

[0057] The user uses a tablet device installed in the city hall lobby.

[0058] Insert your My Number Card into the card reader.

[0059] The device reads the information, encrypts it, and sends it to the server.

[0060] The server verifies the information against the local government's database and performs authentication.

[0061] 2. Identifying Needs

[0062] Once authentication is successful, the device will display a screen asking, "Which procedure would you like to proceed with?"

[0063] The user selects "Obtain Resident Registration Certificate".

[0064] The device sends the selection information to the server.

[0065] 3. Procedure guidance and document preparation

[0066] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[0067] The user enters the required information according to the form displayed on the device.

[0068] The terminal sends the input information to the server.

[0069] The server generates a resident registration application form based on the information it receives.

[0070] 4. Document verification and submission

[0071] The generated application form is displayed on the terminal.

[0072] The user reviews the content and presses the "Submit" button.

[0073] The terminal sends the application form to the server.

[0074] The server registers the application form in the local government's internal system.

[0075] 5. Procedure completion and feedback

[0076] The server monitors the issuance status of resident registration certificates.

[0077] Once the issuance is complete, the server sends that information to the terminal.

[0078] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[0079] In this way, the present invention is a system that enables users to easily carry out administrative procedures from their homes or public places, and also enables efficient operation for local governments.

[0080] The following describes the processing flow.

[0081] Step 1:

[0082] The user accesses the system using a tablet device installed in the city hall lobby. The device displays a screen that says, "Please scan your My Number Card." The user inserts their My Number Card into the card reader.

[0083] Step 2:

[0084] The terminal reads information from the IC chip of the My Number Card, encrypts it, and sends it to the server. The server receives the encrypted information and decrypts it. The server compares the user's information with the local government's database and performs the authentication. If authentication is successful, the server sends an authentication success message to the terminal.

[0085] Step 3:

[0086] After successful authentication, the device displays a screen asking "Which procedure would you like to perform?" and presents a list of procedures. The user selects "Obtain a Resident Registration Certificate" and presses the submit button. The device then sends the selected procedure information to the server.

[0087] Step 4:

[0088] The server receives the selection information and analyzes the necessary procedures. The server generates the information required for the "obtaining a resident registration certificate" procedure (e.g., applicant information, purpose, etc.) and sends it to the terminal. The terminal displays input fields for the user, such as "purpose of application (e.g., identity verification)."

[0089] Step 5:

[0090] The user enters the purpose, such as "identity verification," and presses the submit button. The device sends the entered information to the server. The server generates the official application form based on the received information. The generated application form is sent to the device.

[0091] Step 6:

[0092] The terminal displays a preview of the generated application form and prompts the user for confirmation. The user reviews the displayed application form and presses the "Submit" button. The terminal sends the application form to the server. The server registers the received application form in the local government's internal system.

[0093] Step 7:

[0094] The server receives updates on the processing status from the local government's internal system. The server generates a feedback message based on the document processing status and sends it to the terminal. The terminal provides feedback to the user in real time. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" might be displayed.

[0095] Through these steps, users will be able to efficiently complete administrative procedures using an automated counter system.

[0096] (Example 1)

[0097] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0098] Traditional administrative procedures required a great deal of time and manpower, resulting in long waiting times at service counters. Furthermore, they were often inefficient, failing to adequately ensure user convenience. This led to a decline in the quality of administrative services and made the process extremely cumbersome for users.

[0099] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0100] In this invention, the server includes means for scanning user identification information, server means for receiving the identification information and authenticating the user, means for presenting the user with the type of procedure based on the authentication, server means for analyzing the procedure information selected by the user and generating the necessary procedure information, means for providing the user with input fields based on the generated procedure information, server means for receiving the information entered by the user and generating a document, means for displaying the generated document to the user and prompting confirmation and submission, server means for receiving the document submitted by the user and registering it in the local government's system, server means for monitoring the processing status of the document and providing feedback to the user, and server means for monitoring the document issuance status in real time and providing immediate feedback to the user. This enables faster and more efficient administrative procedures and improves user convenience.

[0101] A "user" refers to an individual or organization that uses the system to carry out administrative procedures.

[0102] "Identity verification information" refers to data used to verify a user's identity, such as the information contained in an electronic identity document.

[0103] A "server" is a central computer system that handles processing, including user authentication, generation of procedural information, document monitoring, and feedback provision.

[0104] "Authentication" refers to the process of verifying a user's identity when they use a system.

[0105] "Type of procedure" refers to the category of administrative procedures that users can select. For example, this includes obtaining official documents.

[0106] "Procedure information" refers to specific data and guidelines generated based on the procedure selected by the user.

[0107] An "input field" refers to an item in an online form that is provided for the user to enter the necessary information.

[0108] "Documents" refer to official application forms and certificates generated based on information entered by the user.

[0109] "Submission" refers to the process by which a user sends generated documents to a server to complete administrative procedures.

[0110] "Local government systems" refer to information technology systems, including databases and application software, operated by local governments.

[0111] "Processing status" refers to the progress of the processing of submitted documents.

[0112] "Feedback" refers to information that a system provides to a user, including the progress of a procedure and completion notifications.

[0113] "Real-time" refers to a function or characteristic that responds immediately to user actions and submitted data.

[0114] Modes for carrying out the invention

[0115] This invention relates to an unmanned counter system for efficiently handling administrative procedures in local governments. The system is designed to allow users to perform various procedures using a terminal. It utilizes tablet devices, PCs, and card readers as hardware, and the local government's server system as software.

[0116] System Overview

[0117] User Authentication

[0118] The system is designed for users to perform administrative procedures with their local government using a tablet or PC. First, the user inserts their identification information (e.g., electronic ID) into a card reader. The device scans this identification information, encrypts it, and sends it to a server. The server then verifies the information against the local government's database and authenticates the user.

[0119] Hardware and software to be used

[0120] Hardware: Tablet devices, PCs, card readers

[0121] Software: Local government server systems

[0122] As a concrete example, when a user uses a tablet terminal installed in the city hall lobby, the hardware and software are linked in the following steps. First, the user inserts their My Number Card into the card reader. The terminal then reads the information and sends the encrypted data to the server. The server compares the data with the local government's database, and if authentication is successful, the next procedure screen is displayed.

[0123] Program processing

[0124] The program efficiently handles a series of processes, from scanning the user's identification information to registering documents and providing feedback. After authentication, the user selects the procedure they wish to perform, and the server generates the necessary procedural information, which is displayed on the terminal. The information entered by the user is sent back to the server, which generates, verifies, and prompts the user to submit official documents. Finally, the server registers the documents in the local government's system, monitors the processing status, and provides feedback.

[0125] Specific examples

[0126] For example, if a user wants to obtain a resident registration certificate, the procedure will proceed as follows:

[0127] 1. The user uses a tablet device installed in the city hall lobby.

[0128] 2. Insert your My Number Card into the card reader.

[0129] 3. The device reads the information, encrypts it, and sends it to the server.

[0130] 4. The server checks against the local government's database and performs authentication.

[0131] 5. Once authentication is successful, the device will display a screen asking, "Which procedure would you like to proceed with?"

[0132] 6. The user selects "Obtain Resident Registration Certificate," and the procedure proceeds.

[0133] Example of a prompt

[0134] The user can start the procedure by entering the following prompt message into the terminal.

[0135] "Please explain the specific processing steps of this system in natural language. It's an unmanned counter system designed to efficiently handle administrative procedures for local governments. Please describe the specific procedure for a user to obtain a resident registration certificate using a terminal."

[0136] In this way, the present invention enables users to easily carry out administrative procedures from their homes or public places, and also enables efficient operation for local governments.

[0137] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0138] Step 1: User Authentication

[0139] 1. The user uses the device.

[0140] Input: The user activates a tablet device installed in the city hall lobby and taps the "Start Administrative Procedure" button.

[0141] Action: The device displays the procedure start screen.

[0142] Output: The device displays a screen for scanning identification information.

[0143] 2. Scan your identification information

[0144] Input: The user inserts their My Number Card into the card reader on the terminal.

[0145] Operation: The terminal reads information from the card reader, encrypts it, and sends it to the server.

[0146] Output: Encrypted data sent from the terminal reaches the server.

[0147] 3. The server performs authentication.

[0148] Input: The server receives encrypted data.

[0149] Data processing: The server decrypts the encrypted data and compares it with the local government's database.

[0150] Output: Data including the authentication result is sent back to the device.

[0151] Step 2: Identifying Needs

[0152] 1. The device displays a menu.

[0153] Input: The device that received the authentication success data.

[0154] Action: The device displays a procedure selection screen asking, "Which procedure would you like to perform?"

[0155] Output: The type of procedure is displayed on the screen.

[0156] 2. The user selects a procedure.

[0157] Input: The user selects a procedure such as "Obtaining a resident registration certificate."

[0158] Operation: The terminal sends the selection information to the server.

[0159] Output: The server receives the procedure selection information.

[0160] Step 3: Procedure guidance and document preparation

[0161] 1. The server generates the guidance information.

[0162] Input: The server receives the user's selection information.

[0163] Data processing: The server generates the information necessary for the selected procedure.

[0164] Output: The generated procedure information is sent to the terminal.

[0165] 2. The user enters the information.

[0166] Input: The user reviews the form displayed on the terminal and enters the required information.

[0167] Operation: The user enters their name, address, date of birth, etc.

[0168] Output: The input data is sent from the terminal to the server.

[0169] 3. The terminal sends the input data.

[0170] Input: The user completes the input and taps the "Next" button.

[0171] Operation: The terminal sends the input information to the server.

[0172] Output: The server receives the input data.

[0173] 4. The server generates the application form.

[0174] Input: User input data received by the server.

[0175] Data processing: The server generates an official application form based on the input data.

[0176] Output: The generated application form is sent to the terminal.

[0177] Step 4: Document Review and Submission

[0178] 1. The application form will be displayed on the device.

[0179] Input: The terminal receives the application form generated from the server.

[0180] Action: The device displays the application form on the screen.

[0181] Output: The contents of the application form will be displayed on the screen.

[0182] 2. The user reviews the content.

[0183] Input: The user reviews the displayed application form.

[0184] Action: The user reviews the content and taps the "Submit" button.

[0185] Output: The user-verified application form is sent from the terminal to the server.

[0186] 3. The terminal sends the application form.

[0187] Input: Data from the application form where the submit button was pressed.

[0188] Operation: The terminal sends the application data to the server.

[0189] Output: The server receives the application data.

[0190] 4. The server registers the application form.

[0191] Input: Data from the application form sent to the server.

[0192] Data processing: The server registers the application data into the local government's system.

[0193] Output: Data confirming registration completion is generated.

[0194] Step 5: Procedure completion and feedback

[0195] 1. The server monitors the processing status.

[0196] Input: Application data registered on the server.

[0197] Data processing: The server monitors the local government's internal systems and tracks the status of document issuance.

[0198] Output: Issuance status data is generated.

[0199] 2. Provide feedback to users.

[0200] Input: Check the issuance status data on the server.

[0201] Action: The server confirms that the issuance is complete and sends a message to the terminal saying, "Your resident registration certificate has been issued. Please pick it up at this counter."

[0202] Output: A feedback message is displayed on the device.

[0203] (Application Example 1)

[0204] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0205] Traditional industrial product manufacturing processes suffer from cumbersome ordering and procedures for materials, leading to decreased efficiency and a high risk of human error. Furthermore, real-time monitoring of ordering status is difficult, increasing the risk of material shortages and excess inventory. A system is needed to solve these problems and ensure efficient and reliable material ordering procedures.

[0206] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0207] In this invention, the server includes means for scanning user identification information; server means for receiving the identification information and authenticating the user; means for presenting the user with a type of procedure based on the authentication; server means for analyzing the procedure information selected by the user and generating the necessary procedure information; means for providing the user with input fields based on the generated procedure information; server means for receiving information entered by the user and generating a document; means for displaying the generated document to the user and prompting confirmation and submission; server means for receiving the document submitted by the user and registering it in a management system; server means for monitoring the processing status of the document and providing feedback to the user; object recognition means equipped with signal transmission means for user authentication; and server means for monitoring the processing status of materials in real time based on the selected procedure. This makes it possible to efficiently carry out material ordering procedures in industrial product production processes.

[0208] "Identity verification information" refers to data used to verify a user's personal information.

[0209] User authentication is the process of verifying that a user is a legitimate user.

[0210] "Server means" refers to a server device that has the functions of receiving, analyzing, storing, and transmitting data.

[0211] "Procedural information" refers to information that includes data and instructions necessary to complete a specific procedure.

[0212] An "input field" refers to an interface element used by users to enter necessary data.

[0213] "Documents" refer to officially generated documents for a specific purpose.

[0214] A "management system" refers to a system used to comprehensively manage specific business processes and data.

[0215] "Object recognition means" refers to technologies and devices used to identify or authenticate objects.

[0216] "Material processing status" refers to status information indicating the current stage of a material's processing.

[0217] The unmanned counter system of the present invention is for efficiently carrying out material ordering procedures in the industrial product manufacturing process. This system includes a series of processes: user authentication, procedure selection, information input, document generation and submission, and monitoring of execution status.

[0218] The system consists of a server, terminals, object recognition, and monitoring. User authentication begins when the user scans their identification information (e.g., a common identification card) at the terminal. RFID readers or barcode scanners are used for user authentication. The authenticated user selects the type of procedure and enters the necessary information into the terminal.

[0219] This system uses the following hardware and software:

[0220] RFID reader: Reads data from employee ID cards for user authentication.

[0221] Tablets and touch panels: Interfaces for users to input information.

[0222] Server: The central device for receiving, analyzing, storing, and transmitting data. Specifically, backend frameworks such as Flask and FastAPI are used.

[0223] Database: For example, PostgreSQL or MySQL (registered trademark) are used to manage user data and procedural information.

[0224] Object recognition software: Used for user authentication or material identification.

[0225] The server receives information entered by the user on the terminal and generates a formal purchase order based on it. The generated purchase order is displayed on the terminal and confirmed and submitted by the user. The document is registered in the management system, and the server monitors its processing status in real time and provides feedback to the user. This ensures that the material ordering process is carried out efficiently and reliably.

[0226] Here are some specific examples:

[0227] 1. User Authentication: The factory production manager holds an RFID-equipped employee ID card over the scanner. The server performs authentication and identifies the user.

[0228] 2. Needs Identification: Upon successful authentication, the terminal displays a screen asking "Which materials would you like to order?", and the user selects "Part A, 100 units". The terminal then sends the selection information to the server.

[0229] 3. Creating a Purchase Order: The server generates the necessary information for "100 units of Part A" and sends it to the terminal. The user enters the required information according to the form, confirms it, and presses the "Submit" button. The server generates a purchase order based on the information and registers it in the management system.

[0230] 4. Providing feedback: The server monitors the processing status of purchase orders, and when materials are shipped, it displays "Materials have been shipped. Estimated arrival date is XX day" on the terminal.

[0231] For example, the following prompt statements can be used for a generative AI model:

[0232] Design an automated factory material ordering system where users authenticate using RFID-enabled employee ID cards, select required materials on a tablet, and a robot generates a formal purchase order, monitoring the order status in real time and providing feedback.

[0233] Thus, the present invention enables efficient material ordering procedures using factory robots, thereby automating processes and improving accuracy.

[0234] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0235] Step 1:

[0236] The user scans their identification information at the terminal. As input, the data from the RFID-enabled employee ID card is read by the terminal's RFID reader and sent to the server. The server analyzes the received data, compares it with the database, and authenticates the user. As output, the user's authentication status is generated.

[0237] Step 2:

[0238] Upon successful authentication, the server presents the user with the type of procedure. For example, the terminal display shows the text "Which material would you like to order?" along with a selection of options. As input, the user uses the touch panel to select "Part A 100 units". As output, the selected procedure information is sent to the server.

[0239] Step 3:

[0240] The server receives and analyzes the procedure information selected by the user and generates the necessary procedure information. As input, the user's selection information is sent to the server, and the server executes a script for document generation based on that data. As output, the data necessary for creating a purchase order is generated.

[0241] Step 4:

[0242] The server provides input fields to the user based on the generated procedural information. For example, input fields such as "Quantity" and "Delivery Destination" are displayed on the terminal's form. As input, the user enters the necessary data into the form. As output, the entered data is sent to the server.

[0243] Step 5:

[0244] The server receives the information entered by the user and generates a formal purchase order. As input, the data entered by the user in the form is sent to the server, and a document generation program is executed based on this data. As output, a formal purchase order is generated and displayed on the terminal.

[0245] Step 6:

[0246] The user reviews the generated purchase order and submits it. For example, "Review" and "Submit" buttons are displayed on the terminal screen. As input, the user reviews the contents of the purchase order and presses the "Submit" button. As output, the purchase order is sent to the server and registered in the management system.

[0247] Step 7:

[0248] The server monitors the processing status of purchase orders and provides feedback to the user. As input, the server receives processing status data from the management system. As output, feedback is generated according to the processing status of the purchase order, and the terminal displays "Materials have been shipped. Expected arrival date is XX."

[0249] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0250] This invention relates to an unmanned service counter system incorporating an emotion engine that recognizes user emotions. This system recognizes user emotions when they perform various procedures using a terminal and adjusts guidance and feedback accordingly. The system's program processing will be explained below in natural language, with specific examples.

[0251] System Overview

[0252] User Authentication

[0253] The process begins when the user uses a device (tablet or PC) to scan their identification information (e.g., a My Number Card). The device sends the scanned identification information to a server, which then authenticates the user by comparing it against the local government's database.

[0254] emotion recognition

[0255] After successful authentication, the device activates an emotion engine that analyzes the user's facial expressions, voice, or actions. The emotion engine uses sensor devices such as cameras and microphones to recognize the user's emotional state (e.g., stress, anxiety, satisfaction, etc.) in real time.

[0256] Identifying Needs

[0257] Based on the emotion engine's recognition results, the device adjusts how it guides the user. For example, if the user is feeling stressed, it may soften the voice guidance or simplify the display of options. It then asks the user which procedure they wish to perform. Once the user selects a procedure (e.g., obtaining a resident registration certificate), the device sends that information to the server.

[0258] Procedure guidance and document preparation

[0259] The server generates the necessary information and instructions according to the procedure selected by the user. This includes the purpose and applicant information. This information is displayed on the terminal for the user to enter. The terminal sends the entered information to the server, which then generates the official documents based on that information.

[0260] Document verification and submission

[0261] The generated document is displayed on the terminal. The user reviews the contents and, if there are no problems, presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[0262] Procedure completion and feedback

[0263] The server retrieves the processing status of documents from the local government's internal system and provides real-time feedback to the user. The emotion engine recognizes the user's emotions when providing feedback and takes appropriate action. For example, if the user is confused, a support message such as "If you have any questions, please refer to this guide" will be displayed.

[0264] Specific example

[0265] Cases of obtaining a resident registration certificate

[0266] 1. User Authentication

[0267] The user uses a tablet device installed in the city hall lobby.

[0268] Insert your My Number Card into the card reader.

[0269] The device reads the information, encrypts it, and sends it to the server.

[0270] The server verifies the information against the local government's database and performs authentication.

[0271] 2. Emotion recognition

[0272] Once authentication is successful, the device analyzes the user's facial expressions and voice using an emotion engine.

[0273] The emotion engine recognizes the user's emotional state (e.g., stress, anxiety, etc.).

[0274] 3. Identifying Needs

[0275] The terminal displays a screen asking "Which procedure do you want to perform?"

[0276] Adjust the guidance method based on the results of the emotion engine.

[0277] The user selects "Obtaining a Resident Certificate".

[0278] The terminal sends the selected information to the server.

[0279] [[ID= XVII]]4. Procedure Guidance and Document Creation

[0280] The server generates the information required for "Obtaining a Resident Certificate" and sends it to the terminal.

[0281] The terminal displays input fields such as "Purpose of Application (e.g., Identity Verification)" to the user.

[0282] The user makes an input, and the terminal sends this to the server.

[0283] The server generates an application form for the resident certificate based on the received information.

[0284] 5. Document Confirmation and Submission

[0285] <XXXXX02>The generated application form is displayed on the terminal.

[0286] The user checks the content and presses the "Submit" button.

[0287] The terminal sends the application form to the server.

[0288] The server registers the application form in the local government's internal system. <XXXXX13><XXXXX14>6. Procedure Completion and Feedback

[0290] The server monitors the issuance status of the resident certificate.

[0291] Once the issuance is complete, the server sends that information to the terminal.

[0292] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[0293] The emotion engine recognizes the user's emotions and provides additional support messages as needed.

[0294] In this way, the present invention enables flexible responses in accordance with the user's emotional state, providing a more user-friendly unmanned service counter system. This makes it possible for local governments to achieve efficient and rapid administrative procedures.

[0295] The following describes the processing flow.

[0296] Step 1:

[0297] The user accesses the system using a tablet device installed in the city hall lobby. The device displays a screen that says, "Please scan your My Number Card." The user inserts their My Number Card into the card reader.

[0298] Step 2:

[0299] The terminal reads information from the IC chip of the My Number Card, encrypts it, and sends it to the server. The server receives the encrypted information and decrypts it. The server compares the user's information with the local government's database and performs the authentication. If authentication is successful, the server sends an authentication success message to the terminal.

[0300] Step 3:

[0301] After successful authentication, the device activates an emotion engine that analyzes the user's facial expressions, voice, and actions in real time. The emotion engine uses the camera and microphone to detect the user's emotional state. For example, if the user is feeling stressed, this information will be displayed on the device.

[0302] Step 4:

[0303] The terminal displays a screen of "Which procedure do you want to perform?" and presents a list of procedures to the user. Based on the recognition result of the emotion engine, the guidance method is adjusted. For example, if the user is recognized as feeling stressed, the guidance voice is played in a gentle tone and the description on the screen is made concise. The user selects "Obtaining a Resident Certificate" and presses the send button. The terminal sends the selected information to the server.

[0304] Step 5:

[0305] The server receives the selected procedure information and analyzes the necessary procedure content. The server generates the information (e.g., applicant information, purpose, etc.) required for "Obtaining a Resident Certificate" and sends it to the terminal. The terminal displays input fields such as "Purpose of application (e.g., identity verification)" to the user.

[0306] Step 6:

[0307] The user enters a purpose such as "identity verification" and presses the send button. The terminal sends the entered information to the server. The server generates official application documents based on the received information. The generated application documents are sent to the terminal.

[0308] Step 7:

[0309] The generated application documents are displayed on the terminal and the user checks the content. The emotion engine analyzes the user's expression and behavior and recognizes the emotion (e.g., anxiety, confusion, etc.) at the time of confirmation. If the user has no problem with the confirmed content, the user presses the "Submit" button. The terminal sends the application form to the server. The server registers the received application form in the internal system of the local government.

[0310] Step 8:

[0311] The server receives updates on the processing status from the local government's internal system. The server generates a feedback message based on the document processing status and sends it to the terminal. The terminal provides feedback to the user in real time. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" is displayed. An emotion engine monitors the user's emotions during feedback and displays additional support messages if there is anxiety or confusion.

[0312] Through these steps, users will be able to efficiently complete administrative procedures using a system that combines an automated counter system with an emotion engine.

[0313] (Example 2)

[0314] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0315] This invention solves the problem of conventional unmanned counter systems having difficulty recognizing and responding flexibly to user emotions. Conventional systems have a problem of failing to respond appropriately when users feel stress or anxiety, resulting in a poor user experience. Therefore, it is necessary to improve the user experience by recognizing user emotions in real time and providing guidance and feedback accordingly.

[0316] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0317] In this invention, the server includes means for receiving and authenticating the user's identity information, means for analyzing the procedural information selected by the user and generating the necessary procedural information, and means for receiving information entered by the user and generating documents. This makes it possible to recognize the user's emotions and provide flexible guidance and feedback accordingly.

[0318] "User" refers to an individual who uses the system of the present invention.

[0319] "Identity verification information" refers to information used for authenticating and identifying an individual, and in particular includes information based on the Individual Number Card (commonly known as the My Number Card).

[0320] "Server" refers to a central computer system that performs data processing and information verification using the system of the present invention.

[0321] A "terminal" is a device that a user directly operates and inputs information into, and includes, for example, tablet devices and PCs.

[0322] An "emotion engine" refers to software or an embedded system that analyzes a user's facial expressions and voice to recognize their emotional state in real time.

[0323] "Procedure information" refers to various data and instructions related to the procedure selected by the user.

[0324] "Documents" refer to official documents generated by the server for users to input and submit.

[0325] "Feedback" refers to the processing status and support messages that the server provides to the user.

[0326] "Authentication" refers to the process by which a server verifies a user's identity based on their identification information.

[0327] "Guidance" refers to the provision of information by the system to instruct the user on how to proceed or what actions to take next.

[0328] This invention relates to an unmanned service counter system incorporating an emotion engine that recognizes user emotions. This system recognizes user emotions when they perform various procedures using a terminal and adjusts guidance and feedback accordingly. The system's program processing and specific embodiments are described below.

[0329] User Authentication

[0330] The user uses a tablet device installed in the city hall lobby and inserts their My Number Card into a card reader. The device reads the identity information from the My Number Card, encrypts it, and sends it to a server. The server then authenticates the user by comparing the received information with the local government's database.

[0331] emotion recognition

[0332] Upon successful authentication, the emotion engine is activated using the camera and microphone on the device. The emotion engine analyzes the user's facial expressions, voice, and actions in real time to recognize the user's emotional state (e.g., stress, anxiety, satisfaction, etc.). The software used is an emotion recognition API.

[0333] Identifying Needs

[0334] Based on the emotion engine's recognition results, the device adjusts how it guides the user. For example, if the user is feeling stressed, the voice guidance becomes softer and the options are displayed more simply. The device displays the message, "Which procedure would you like to perform?", and the user selects the type of procedure (e.g., obtaining a resident registration certificate). The selection information is then sent from the device to the server.

[0335] Procedure guidance and document preparation

[0336] The server generates the necessary information and instructions according to the procedure selected by the user and sends them to the terminal. The terminal displays input fields (e.g., purpose of application) to the user, who then enters the information. The entered information is sent from the terminal to the server, which then generates official documents based on that information. The software used is a document generation API.

[0337] Document verification and submission

[0338] The generated document is displayed on the terminal. The user reviews the content and presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[0339] Procedure completion and feedback

[0340] The server retrieves the document processing status from the local government's internal system and provides real-time feedback to the user. The terminal displays a message such as "Your resident registration certificate has been issued. Please pick it up at this counter," and the emotion engine re-recognizes the user's emotions and provides additional support messages as needed.

[0341] Specific example

[0342] Cases of obtaining a resident registration certificate

[0343] 1. User Authentication

[0344] The user uses a tablet device installed in the city hall lobby.

[0345] Insert your My Number Card into the card reader.

[0346] The device reads the information, encrypts it, and sends it to the server.

[0347] The server verifies the information against the local government's database and performs authentication.

[0348] 2. Emotion recognition

[0349] Once authentication is successful, the device analyzes the user's facial expressions and voice using an emotion engine.

[0350] The emotion engine recognizes the user's emotional state (e.g., stress, anxiety, etc.).

[0351] 3. Identifying Needs

[0352] The device displays a screen asking, "Which procedure would you like to perform?"

[0353] The guidance method is adjusted based on the results of the emotion engine.

[0354] The user selects "Obtain Resident Registration Certificate".

[0355] The device sends the selection information to the server.

[0356] 4. Procedure guidance and document preparation

[0357] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[0358] The device displays input fields to the user, such as "Purpose of application (e.g., identity verification)."

[0359] The user enters information, and the device sends it to the server.

[0360] The server generates a resident registration application form based on the information it receives.

[0361] 5. Document verification and submission

[0362] The generated application form is displayed on the terminal.

[0363] The user reviews the content and presses the "Submit" button.

[0364] The terminal sends the application form to the server.

[0365] The server registers the application form in the local government's internal system.

[0366] 6. Procedure completion and feedback

[0367] The server monitors the issuance status of resident registration certificates.

[0368] Once the issuance is complete, the server sends that information to the terminal.

[0369] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[0370] The emotion engine recognizes the user's emotions and provides additional support messages as needed.

[0371] Example of a prompt

[0372] Based on the "Modes for Carrying Out the Invention" paragraph, create prompts to determine the user's emotional state. Include a description of the accuracy with which the emotion engine can recognize stress, anxiety, and satisfaction when the user obtains their resident registration information.

[0373] AI model usage examples

[0374] Examples of prompts that use a generative AI model to accurately recognize the user's emotional state include the following:

[0375] Example output:

[0376] The emotion recognition process used when users obtain their resident registration certificates utilizes a camera and microphone to analyze their facial expressions and voice in real time. The emotion engine accurately recognizes the user's emotional state, such as stress, anxiety, and satisfaction. For example, if a user is feeling anxious, the system adjusts the on-screen text and voice guidance to a softer tone to help the user relax.

[0377] As described above, the present invention enables flexible responses in accordance with the user's emotional state, providing a more user-friendly unmanned service counter system. This enables efficient and rapid administrative procedures in local governments.

[0378] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0379] Step 1:

[0380] Users use tablet devices

[0381] Input: The user presses the "Start Procedure" button on the home screen of their tablet device.

[0382] Output: A screen for entering identification information will be displayed.

[0383] Specific operation: The user operates a tablet device installed in the city hall lobby to display a screen for entering identification information.

[0384] Step 2:

[0385] Scanning of identification information

[0386] Input: The user inserts their My Number Card into the card reader.

[0387] Output: The identification information read from the card reader is displayed on the terminal.

[0388] Specific operation: The terminal reads the My Number Card information from the card reader, encrypts it, and prepares to send it to the server.

[0389] Step 3:

[0390] Sending authentication data

[0391] Input: Identification information read by the device.

[0392] Output: Encrypted identity information is sent to the server.

[0393] Specific operation: The device sends identity verification information to the server using a communication encryption protocol (e.g., SSL / TLS).

[0394] Step 4:

[0395] Database matching

[0396] Input: Identity verification information received by the server.

[0397] Output: An authentication result (success or failure) is generated.

[0398] Specific operation: The server verifies the user against the local government's database and performs user authentication. The software used is a local government database integration API.

[0399] Step 5:

[0400] Activating the Emotion Engine

[0401] Input: Information of a user who successfully authenticated.

[0402] Output: Analysis results from the emotion engine (e.g., stress, anxiety, satisfaction, etc.).

[0403] Specific operation: The device uses its camera and microphone to activate the emotion engine, which analyzes the user's facial expressions and voice in real time. The emotion engine uses an emotion recognition API.

[0404] Step 6:

[0405] Adjustment of guidance methods

[0406] Input: Analysis results of the emotion engine.

[0407] Output: Display a user-friendly guidance method (e.g., a gentle tone, simple options, etc.).

[0408] Specific operation: The device adjusts the way it guides the user based on the results of the emotion engine's analysis.

[0409] Step 7:

[0410] Guide to selecting a procedure

[0411] Input: User's emotional state and authentication result.

[0412] Output: The message "Which procedure would you like to perform?" is displayed.

[0413] Specific action: The terminal displays a guidance screen to the user to select the type of procedure.

[0414] Step 8:

[0415] User selection

[0416] Input: User action to select the type of procedure (e.g., obtaining a resident registration certificate).

[0417] Output: The selected procedure information is sent to the server.

[0418] Specific operation: The user selects the type of procedure, and this selection information is sent from the terminal to the server.

[0419] Step 9:

[0420] Generating procedural information

[0421] Input: Procedure information selected by the user.

[0422] Output: Generated procedural information (e.g., purpose of application, identity verification, etc.).

[0423] Specific operation: The server generates the necessary information based on the user's selection and sends it to the terminal. The software used is a document generation API.

[0424] Step 10:

[0425] Enter required information

[0426] Input: The input field displayed on the terminal.

[0427] Output: Required information entered by the user.

[0428] Specific operation: The terminal displays input fields for the user's required information (e.g., purpose of application), and the user enters that information. The entered information is then sent from the terminal to the server.

[0429] Step 11:

[0430] Generating official documents

[0431] Input: Information entered by the user.

[0432] Output: Official document generated by the server.

[0433] Specific operation: Based on the information received by the server, it generates an official document and sends that document information to the terminal.

[0434] Step 12:

[0435] Document verification

[0436] Input: Generated document information.

[0437] Output: The application form displayed to the user.

[0438] Specific action: The terminal displays the generated application form to the user and allows them to confirm its contents.

[0439] Step 13:

[0440] Submission of documents

[0441] Input: Application form confirmed by the user.

[0442] Output: The submitted application form is sent to the server.

[0443] Specific operation: The user presses the "Submit" button, and the device sends the application form to the server. The server registers it in the local government's internal system.

[0444] Step 14:

[0445] Procedure completion and feedback

[0446] Input: Processing status of documents obtained from the local government's internal system.

[0447] Output: Feedback message to the user (e.g., "Your resident registration certificate has been issued. Please pick it up at this counter.").

[0448] Specific operation: The server retrieves the processing status of documents from the local government's internal system and provides real-time feedback to the user. The emotion engine re-recognizes the user's emotions and provides additional support messages as needed.

[0449] (Application Example 2)

[0450] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as a "server" and the smart device 14 as a "terminal".

[0451] Traditional unmanned counter systems were unable to recognize the emotional states users experienced during transactions and provide appropriate guidance and feedback based on those states. As a result, users were prone to feeling anxious or confused, and the process sometimes did not proceed smoothly. Furthermore, a single guidance method could not adequately address the diverse needs of users, leading to a poor user experience. Similar challenges existed in virtual stores as well, where users were likely to feel confused or dissatisfied when selecting and purchasing products.

[0452] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0453] In this invention, the server includes means for analyzing the user's facial expressions and voice using an emotion engine and providing personalized feedback and guidance based on the user's emotional state; means for providing visual information and audio guidance through smart glasses, enabling the user to select and purchase products in a virtual environment; and means for monitoring the processing status of documents and providing feedback to the user. This makes it possible to grasp the user's emotional state in real time and provide appropriate guidance and support accordingly, thereby improving the user experience.

[0454] An "emotion engine" is a system that analyzes a user's facial expressions and voice to recognize their emotional state in real time.

[0455] "Smart glasses" are wearable devices that can provide users with visual information and audio guidance.

[0456] "Personalized feedback" refers to guidance and information provided that are individually tailored to the user's emotional state and behavior.

[0457] A "virtual environment" is a digitized simulation environment that allows users to experience virtual spaces and scenarios.

[0458] "Visual information" refers to information that can be seen with the eyes, such as images and videos.

[0459] "Voice guidance" refers to a system that provides information to users using voice.

[0460] "Real-time" refers to a time frame in which user actions and situations can be responded to immediately.

[0461] "User experience" refers to the overall satisfaction and quality of the experience that users feel when using a product or service.

[0462] "Feedback" refers to the evaluation or response that a system provides to a user's actions or inputs.

[0463] "Guidance methods" refer to the means and methods used to convey information to users.

[0464] This invention relates to an unmanned counter system that recognizes the user's emotions and responds flexibly according to their state, as well as a system for providing a virtual shopping environment. As a result, users can perform procedures and shop smoothly without experiencing stress or confusion.

[0465] System Configuration

[0466] 1. Use of hardware and software

[0467] Hardware used: Smart glasses, camera, microphone

[0468] Software libraries used: OpenCV (image processing), Emotion Recognition library (e.g., Hume AI), Virtual Store SDK (for virtual store operations)

[0469] 2. User Authentication:

[0470] Users use facial recognition to log in to the system.

[0471] The smart glasses' camera captures the user's face and obtains data for authentication.

[0472] The authenticated data is sent to the server, where the authentication process takes place.

[0473] 3. Emotion recognition and guidance provision:

[0474] The smart glasses' camera and microphone are used to analyze the user's facial expressions and voice in real time using an emotion engine.

[0475] The emotion engine recognizes the user's emotional state (e.g., confusion, anxiety, excitement) and provides feedback and support tailored to that state.

[0476] For example, if a user is confused, simplify the visual and audio guidance and provide clear explanations.

[0477] 4. Virtual shopping environment:

[0478] Users can view products in a virtual environment through smart glasses, receiving visual and audio information.

[0479] Detailed product information and reviews are provided to users.

[0480] 5. Purchase Procedure:

[0481] Users select the products they wish to purchase and proceed with the purchase process through a voice or visual interface.

[0482] The emotion engine monitors the user's state throughout the purchase process and displays additional support messages as needed.

[0483] For example, if the user's facial expression indicates anxiety during the purchase process, a message such as "Is there anything we can help you with? We're here to support you" will be displayed.

[0484] Adding specific examples

[0485] If the emotion engine detects that a user is "confused" while selecting products in a virtual store, the following message will be displayed:

[0486] "Are you having trouble? We recommend this product."

[0487] This allows users to receive personalized guidance based on their emotional state, enabling them to proceed with the process smoothly.

[0488] As described above, this invention provides a system that significantly improves the user experience by understanding the user's emotional state in real time and responding flexibly accordingly.

[0489] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0490] Step 1:

[0491] User authentication:

[0492] The user wears smart glasses and undergoes facial recognition to log in to the system. The smart glasses' camera captures the user's face and sends the image data to the server. The server analyzes the transmitted image data using a facial recognition algorithm to authenticate the user. If authentication is successful, the system proceeds to the next step.

[0493] Input: Face image captured by smart glasses camera

[0494] Output: User authentication result (success or failure)

[0495] Step 2:

[0496] Initiation of emotion recognition:

[0497] After successful authentication, the smart glasses' camera and microphone capture the user's facial expressions and voice in real time. The device sends this data to an emotion engine, which analyzes the user's emotional state. The analyzed emotion data is sent to a server and used in the next step.

[0498] Input: User's facial expression and voice data

[0499] Output: Analyzed emotion data (e.g., confusion, anxiety, excitement, etc.)

[0500] Step 3:

[0501] Providing emotion-based guidance:

[0502] The server adjusts the user guidance based on the analyzed emotion data. For example, if the user is confused, the guidance is simplified and more detailed explanations are added. Visual and audio guidance is provided to the user through smart glasses.

[0503] Input: Analyzed sentiment data

[0504] Output: Adjusted guidance content

[0505] Step 4:

[0506] Providing a virtual shopping environment:

[0507] Detailed information and reviews of the product selected by the user are displayed on the smart glasses' screen. Users can review and select products through visual and audio guidance.

[0508] Input: User's selected information

[0509] Output: Product details and reviews

[0510] Step 5:

[0511] Proceeding with the purchase:

[0512] After the user selects the product they wish to purchase, the purchase process is carried out through smart glasses. The server generates the necessary purchase information based on the user's input data and requests confirmation from the user. After the user confirms, they send the data necessary to complete the purchase process to the server.

[0513] Input: User's purchase selection information and input data

[0514] Output: Purchase completion information

[0515] Step 6:

[0516] Provide feedback:

[0517] The server monitors the purchase process in real time and provides final feedback to the user. The sentiment engine also monitors the user's emotions during the feedback process and provides additional support messages as needed.

[0518] Input: Purchase process result data and user sentiment data

[0519] Output: Feedback content and support message

[0520] The above outlines the processing flow of the system program that implements the application example. The specific actions performed at each step, and the data processing and calculations based on them, have been explained.

[0521] The specific processing unit 290 transmits the result of the specific processing to the smart device 14. In the smart device 14, the control unit 46A causes the output device 40 to output the result of the specific processing. The microphone 38B acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[0522] Data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of data generation model 58 is ChatGPT (registered trademark) (Internet search).<URL: https: / / openai.com / blog / chatgpt> ), Gemini (registered trademark) (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0523] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart device 14.

[0524] [Second Embodiment]

[0525] Figure 3 shows an example of the configuration of the data processing system 210 according to the second embodiment.

[0526] As shown in Figure 3, the data processing system 210 includes a data processing device 12 and smart glasses 214. An example of the data processing device 12 is a server.

[0527] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0528] The smart glasses 214 include a computer 36, a microphone 238, a speaker 240, a camera 42, and a communication interface 44. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, and camera 42 are also connected to the bus 52.

[0529] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0530] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0531] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0532] Figure 4 shows an example of the main functions of the data processing device 12 and the smart glasses 214. As shown in Figure 4, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0533] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0534] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0535] In the smart glasses 214, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0536] Next, the identification processing performed by the identification processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0537] This invention relates to an unmanned counter system for efficiently carrying out administrative procedures in local governments. This system is designed to allow users to perform various procedures using a terminal. The system's program processing will be explained below in natural language, along with specific examples.

[0538] System Overview

[0539] User Authentication

[0540] The process begins when the user uses a device (tablet or PC) to scan their identification information (e.g., a My Number Card). The device sends the scanned identification information to a server, which then authenticates the user by comparing it against the local government's database.

[0541] Identifying Needs

[0542] Once authentication is successful, the device asks the user what procedure they wish to perform. After the user selects the type of procedure (e.g., obtaining a resident registration certificate), the device sends that information to the server.

[0543] Procedure guidance and document preparation

[0544] The server generates the necessary information and instructions according to the procedure selected by the user. This includes the purpose and applicant information. This information is displayed on the terminal for the user to enter. The terminal sends the entered information to the server, which then generates the official documents based on that information.

[0545] Document verification and submission

[0546] The generated document is displayed on the terminal. The user reviews the contents and, if there are no problems, presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[0547] Procedure completion and feedback

[0548] The server retrieves the document processing status from the local government's internal system and provides real-time feedback to the user. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" will be displayed.

[0549] Specific example

[0550] Cases of obtaining a resident registration certificate

[0551] 1. User Authentication

[0552] The user uses a tablet device installed in the city hall lobby.

[0553] Insert your My Number Card into the card reader.

[0554] The device reads the information, encrypts it, and sends it to the server.

[0555] The server verifies the information against the local government's database and performs authentication.

[0556] 2. Identifying Needs

[0557] Once authentication is successful, the device will display a screen asking, "Which procedure would you like to proceed with?"

[0558] The user selects "Obtain Resident Registration Certificate".

[0559] The device sends the selection information to the server.

[0560] 3. Procedure guidance and document preparation

[0561] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[0562] The user enters the required information according to the form displayed on the device.

[0563] The terminal sends the input information to the server.

[0564] The server generates a resident registration application form based on the information it receives.

[0565] 4. Document verification and submission

[0566] The generated application form is displayed on the terminal.

[0567] The user reviews the content and presses the "Submit" button.

[0568] The terminal sends the application form to the server.

[0569] The server registers the application form in the local government's internal system.

[0570] 5. Procedure completion and feedback

[0571] The server monitors the issuance status of resident registration certificates.

[0572] Once the issuance is complete, the server sends that information to the terminal.

[0573] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[0574] In this way, the present invention is a system that enables users to easily carry out administrative procedures from their homes or public places, and also enables efficient operation for local governments.

[0575] The following describes the processing flow.

[0576] Step 1:

[0577] The user accesses the system using a tablet device installed in the city hall lobby. The device displays a screen that says, "Please scan your My Number Card." The user inserts their My Number Card into the card reader.

[0578] Step 2:

[0579] The terminal reads information from the IC chip of the My Number Card, encrypts it, and sends it to the server. The server receives the encrypted information and decrypts it. The server compares the user's information with the local government's database and performs the authentication. If authentication is successful, the server sends an authentication success message to the terminal.

[0580] Step 3:

[0581] After successful authentication, the device displays a screen asking "Which procedure would you like to perform?" and presents a list of procedures. The user selects "Obtain a Resident Registration Certificate" and presses the submit button. The device then sends the selected procedure information to the server.

[0582] Step 4:

[0583] The server receives the selection information and analyzes the necessary procedures. The server generates the information required for the "obtaining a resident registration certificate" procedure (e.g., applicant information, purpose, etc.) and sends it to the terminal. The terminal displays input fields for the user, such as "purpose of application (e.g., identity verification)."

[0584] Step 5:

[0585] The user enters the purpose, such as "identity verification," and presses the submit button. The device sends the entered information to the server. The server generates the official application form based on the received information. The generated application form is sent to the device.

[0586] Step 6:

[0587] The terminal displays a preview of the generated application form and prompts the user for confirmation. The user reviews the displayed application form and presses the "Submit" button. The terminal sends the application form to the server. The server registers the received application form in the local government's internal system.

[0588] Step 7:

[0589] The server receives updates on the processing status from the local government's internal system. The server generates a feedback message based on the document processing status and sends it to the terminal. The terminal provides feedback to the user in real time. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" might be displayed.

[0590] Through these steps, users will be able to efficiently complete administrative procedures using an automated counter system.

[0591] (Example 1)

[0592] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0593] Traditional administrative procedures required a great deal of time and manpower, resulting in long waiting times at service counters. Furthermore, they were often inefficient, failing to adequately ensure user convenience. This led to a decline in the quality of administrative services and made the process extremely cumbersome for users.

[0594] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0595] In this invention, the server includes means for scanning user identification information, server means for receiving the identification information and authenticating the user, means for presenting the user with the type of procedure based on the authentication, server means for analyzing the procedure information selected by the user and generating the necessary procedure information, means for providing the user with input fields based on the generated procedure information, server means for receiving the information entered by the user and generating a document, means for displaying the generated document to the user and prompting confirmation and submission, server means for receiving the document submitted by the user and registering it in the local government's system, server means for monitoring the processing status of the document and providing feedback to the user, and server means for monitoring the document issuance status in real time and providing immediate feedback to the user. This enables faster and more efficient administrative procedures and improves user convenience.

[0596] A "user" refers to an individual or organization that uses the system to carry out administrative procedures.

[0597] "Identity verification information" refers to data used to verify a user's identity, such as the information contained in an electronic identity document.

[0598] A "server" is a central computer system that handles processing, including user authentication, generation of procedural information, document monitoring, and feedback provision.

[0599] "Authentication" refers to the process of verifying a user's identity when they use a system.

[0600] "Type of procedure" refers to the category of administrative procedures that users can select. For example, this includes obtaining official documents.

[0601] "Procedure information" refers to specific data and guidelines generated based on the procedure selected by the user.

[0602] An "input field" refers to an item in an online form that is provided for the user to enter the necessary information.

[0603] "Documents" refer to official application forms and certificates generated based on information entered by the user.

[0604] "Submission" refers to the process by which a user sends generated documents to a server to complete administrative procedures.

[0605] "Local government systems" refer to information technology systems, including databases and application software, operated by local governments.

[0606] "Processing status" refers to the progress of the processing of submitted documents.

[0607] "Feedback" refers to information that a system provides to a user, including the progress of a procedure and completion notifications.

[0608] "Real-time" refers to a function or characteristic that responds immediately to user actions and submitted data.

[0609] Modes for carrying out the invention

[0610] This invention relates to an unmanned counter system for efficiently handling administrative procedures in local governments. The system is designed to allow users to perform various procedures using a terminal. It utilizes tablet devices, PCs, and card readers as hardware, and the local government's server system as software.

[0611] System Overview

[0612] User Authentication

[0613] The system is designed for users to perform administrative procedures with their local government using a tablet or PC. First, the user inserts their identification information (e.g., electronic ID) into a card reader. The device scans this identification information, encrypts it, and sends it to a server. The server then verifies the information against the local government's database and authenticates the user.

[0614] Hardware and software to be used

[0615] Hardware: Tablet devices, PCs, card readers

[0616] Software: Local government server systems

[0617] As a concrete example, when a user uses a tablet terminal installed in the city hall lobby, the hardware and software are linked in the following steps. First, the user inserts their My Number Card into the card reader. The terminal then reads the information and sends the encrypted data to the server. The server compares the data with the local government's database, and if authentication is successful, the next procedure screen is displayed.

[0618] Program processing

[0619] The program efficiently handles a series of processes, from scanning the user's identification information to registering documents and providing feedback. After authentication, the user selects the procedure they wish to perform, and the server generates the necessary procedural information, which is displayed on the terminal. The information entered by the user is sent back to the server, which generates, verifies, and prompts the user to submit official documents. Finally, the server registers the documents in the local government's system, monitors the processing status, and provides feedback.

[0620] Specific examples

[0621] For example, if a user wants to obtain a resident registration certificate, the procedure will proceed as follows:

[0622] 1. The user uses a tablet device installed in the city hall lobby.

[0623] 2. Insert your My Number Card into the card reader.

[0624] 3. The device reads the information, encrypts it, and sends it to the server.

[0625] 4. The server checks against the local government's database and performs authentication.

[0626] 5. Once authentication is successful, the device will display a screen asking, "Which procedure would you like to proceed with?"

[0627] 6. The user selects "Obtain Resident Registration Certificate," and the procedure proceeds.

[0628] Example of a prompt

[0629] The user can start the procedure by entering the following prompt message into the terminal.

[0630] "Please explain the specific processing steps of this system in natural language. It's an unmanned counter system designed to efficiently handle administrative procedures for local governments. Please describe the specific procedure for a user to obtain a resident registration certificate using a terminal."

[0631] In this way, the present invention enables users to easily carry out administrative procedures from their homes or public places, and also enables efficient operation for local governments.

[0632] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0633] Step 1: User Authentication

[0634] 1. The user uses the device.

[0635] Input: The user activates a tablet device installed in the city hall lobby and taps the "Start Administrative Procedure" button.

[0636] Action: The device displays the procedure start screen.

[0637] Output: The device displays a screen for scanning identification information.

[0638] 2. Scan your identification information

[0639] Input: The user inserts their My Number Card into the card reader on the terminal.

[0640] Operation: The terminal reads information from the card reader, encrypts it, and sends it to the server.

[0641] Output: Encrypted data sent from the terminal reaches the server.

[0642] 3. The server performs authentication.

[0643] Input: The server receives encrypted data.

[0644] Data processing: The server decrypts the encrypted data and compares it with the local government's database.

[0645] Output: Data including the authentication result is sent back to the device.

[0646] Step 2: Identifying Needs

[0647] 1. The device displays a menu.

[0648] Input: The device that received the authentication success data.

[0649] Action: The device displays a procedure selection screen asking, "Which procedure would you like to perform?"

[0650] Output: The type of procedure is displayed on the screen.

[0651] 2. The user selects a procedure.

[0652] Input: The user selects a procedure such as "Obtaining a resident registration certificate."

[0653] Operation: The terminal sends the selection information to the server.

[0654] Output: The server receives the procedure selection information.

[0655] Step 3: Procedure guidance and document preparation

[0656] 1. The server generates the guidance information.

[0657] Input: The server receives the user's selection information.

[0658] Data processing: The server generates the information necessary for the selected procedure.

[0659] Output: The generated procedure information is sent to the terminal.

[0660] 2. The user enters the information.

[0661] Input: The user reviews the form displayed on the terminal and enters the required information.

[0662] Operation: The user enters their name, address, date of birth, etc.

[0663] Output: The input data is sent from the terminal to the server.

[0664] 3. The terminal sends the input data.

[0665] Input: The user completes the input and taps the "Next" button.

[0666] Operation: The terminal sends the input information to the server.

[0667] Output: The server receives the input data.

[0668] 4. The server generates the application form.

[0669] Input: User input data received by the server.

[0670] Data processing: The server generates an official application form based on the input data.

[0671] Output: The generated application form is sent to the terminal.

[0672] Step 4: Document Review and Submission

[0673] 1. The application form will be displayed on the device.

[0674] Input: The terminal receives the application form generated from the server.

[0675] Action: The device displays the application form on the screen.

[0676] Output: The contents of the application form will be displayed on the screen.

[0677] 2. The user reviews the content.

[0678] Input: The user reviews the displayed application form.

[0679] Action: The user reviews the content and taps the "Submit" button.

[0680] Output: The user-verified application form is sent from the terminal to the server.

[0681] 3. The terminal sends the application form.

[0682] Input: Data from the application form where the submit button was pressed.

[0683] Operation: The terminal sends the application data to the server.

[0684] Output: The server receives the application data.

[0685] 4. The server registers the application form.

[0686] Input: Data from the application form sent to the server.

[0687] Data processing: The server registers the application data into the local government's system.

[0688] Output: Data confirming registration completion is generated.

[0689] Step 5: Procedure completion and feedback

[0690] 1. The server monitors the processing status.

[0691] Input: Application data registered on the server.

[0692] Data processing: The server monitors the local government's internal systems and tracks the status of document issuance.

[0693] Output: Issuance status data is generated.

[0694] 2. Provide feedback to users.

[0695] Input: Check the issuance status data on the server.

[0696] Action: The server confirms that the issuance is complete and sends a message to the terminal saying, "Your resident registration certificate has been issued. Please pick it up at this counter."

[0697] Output: A feedback message is displayed on the device.

[0698] (Application Example 1)

[0699] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0700] Traditional industrial product manufacturing processes suffer from cumbersome ordering and procedures for materials, leading to decreased efficiency and a high risk of human error. Furthermore, real-time monitoring of ordering status is difficult, increasing the risk of material shortages and excess inventory. A system is needed to solve these problems and ensure efficient and reliable material ordering procedures.

[0701] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0702] In this invention, the server includes means for scanning user identification information; server means for receiving the identification information and authenticating the user; means for presenting the user with a type of procedure based on the authentication; server means for analyzing the procedure information selected by the user and generating the necessary procedure information; means for providing the user with input fields based on the generated procedure information; server means for receiving information entered by the user and generating a document; means for displaying the generated document to the user and prompting confirmation and submission; server means for receiving the document submitted by the user and registering it in a management system; server means for monitoring the processing status of the document and providing feedback to the user; object recognition means equipped with signal transmission means for user authentication; and server means for monitoring the processing status of materials in real time based on the selected procedure. This makes it possible to efficiently carry out material ordering procedures in industrial product production processes.

[0703] "Identity verification information" refers to data used to verify a user's personal information.

[0704] User authentication is the process of verifying that a user is a legitimate user.

[0705] "Server means" refers to a server device that has the functions of receiving, analyzing, storing, and transmitting data.

[0706] "Procedural information" refers to information that includes data and instructions necessary to complete a specific procedure.

[0707] An "input field" refers to an interface element used by users to enter necessary data.

[0708] "Documents" refer to officially generated documents for a specific purpose.

[0709] A "management system" refers to a system used to comprehensively manage specific business processes and data.

[0710] "Object recognition means" refers to technologies and devices used to identify or authenticate objects.

[0711] "Material processing status" refers to status information indicating the current stage of a material's processing.

[0712] The unmanned counter system of the present invention is for efficiently carrying out material ordering procedures in the industrial product manufacturing process. This system includes a series of processes: user authentication, procedure selection, information input, document generation and submission, and monitoring of execution status.

[0713] The system consists of a server, terminals, object recognition, and monitoring. User authentication begins when the user scans their identification information (e.g., a common identification card) at the terminal. RFID readers or barcode scanners are used for user authentication. The authenticated user selects the type of procedure and enters the necessary information into the terminal.

[0714] This system uses the following hardware and software:

[0715] RFID reader: Reads data from employee ID cards for user authentication.

[0716] Tablets and touch panels: Interfaces for users to input information.

[0717] Server: The central device for receiving, analyzing, storing, and transmitting data. Specifically, backend frameworks such as Flask and FastAPI are used.

[0718] Database: For example, PostgreSQL or MySQL are used to manage user data and procedural information.

[0719] Object recognition software: Used for user authentication or material identification.

[0720] The server receives information entered by the user on the terminal and generates a formal purchase order based on it. The generated purchase order is displayed on the terminal and confirmed and submitted by the user. The document is registered in the management system, and the server monitors its processing status in real time and provides feedback to the user. This ensures that the material ordering process is carried out efficiently and reliably.

[0721] Here are some specific examples:

[0722] 1. User Authentication: The factory production manager holds an RFID-equipped employee ID card over the scanner. The server performs authentication and identifies the user.

[0723] 2. Needs Identification: Upon successful authentication, the terminal displays a screen asking "Which materials would you like to order?", and the user selects "Part A, 100 units". The terminal then sends the selection information to the server.

[0724] 3. Creating a Purchase Order: The server generates the necessary information for "100 units of Part A" and sends it to the terminal. The user enters the required information according to the form, confirms it, and presses the "Submit" button. The server generates a purchase order based on the information and registers it in the management system.

[0725] 4. Providing feedback: The server monitors the processing status of purchase orders, and when materials are shipped, it displays "Materials have been shipped. Estimated arrival date is XX day" on the terminal.

[0726] For example, the following prompt statements can be used for a generative AI model:

[0727] Design an automated factory material ordering system where users authenticate using RFID-enabled employee ID cards, select required materials on a tablet, and a robot generates a formal purchase order, monitoring the order status in real time and providing feedback.

[0728] Thus, the present invention enables efficient material ordering procedures using factory robots, thereby automating processes and improving accuracy.

[0729] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0730] Step 1:

[0731] The user scans their identification information at the terminal. As input, the data from the RFID-enabled employee ID card is read by the terminal's RFID reader and sent to the server. The server analyzes the received data, compares it with the database, and authenticates the user. As output, the user's authentication status is generated.

[0732] Step 2:

[0733] Upon successful authentication, the server presents the user with the type of procedure. For example, the terminal display shows the text "Which material would you like to order?" along with a selection of options. As input, the user uses the touch panel to select "Part A 100 units". As output, the selected procedure information is sent to the server.

[0734] Step 3:

[0735] The server receives and analyzes the procedure information selected by the user and generates the necessary procedure information. As input, the user's selection information is sent to the server, and the server executes a script for document generation based on that data. As output, the data necessary for creating a purchase order is generated.

[0736] Step 4:

[0737] The server provides input fields to the user based on the generated procedural information. For example, input fields such as "Quantity" and "Delivery Destination" are displayed on the terminal's form. As input, the user enters the necessary data into the form. As output, the entered data is sent to the server.

[0738] Step 5:

[0739] The server receives the information entered by the user and generates a formal purchase order. As input, the data entered by the user in the form is sent to the server, and a document generation program is executed based on this data. As output, a formal purchase order is generated and displayed on the terminal.

[0740] Step 6:

[0741] The user reviews the generated purchase order and submits it. For example, "Review" and "Submit" buttons are displayed on the terminal screen. As input, the user reviews the contents of the purchase order and presses the "Submit" button. As output, the purchase order is sent to the server and registered in the management system.

[0742] Step 7:

[0743] The server monitors the processing status of purchase orders and provides feedback to the user. As input, the server receives processing status data from the management system. As output, feedback is generated according to the processing status of the purchase order, and the terminal displays "Materials have been shipped. Expected arrival date is XX."

[0744] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0745] This invention relates to an unmanned service counter system incorporating an emotion engine that recognizes user emotions. This system recognizes user emotions when they perform various procedures using a terminal and adjusts guidance and feedback accordingly. The system's program processing will be explained below in natural language, with specific examples.

[0746] System Overview

[0747] User Authentication

[0748] The process begins when the user uses a device (tablet or PC) to scan their identification information (e.g., a My Number Card). The device sends the scanned identification information to a server, which then authenticates the user by comparing it against the local government's database.

[0749] emotion recognition

[0750] After successful authentication, the device activates an emotion engine that analyzes the user's facial expressions, voice, or actions. The emotion engine uses sensor devices such as cameras and microphones to recognize the user's emotional state (e.g., stress, anxiety, satisfaction, etc.) in real time.

[0751] Identifying Needs

[0752] Based on the emotion engine's recognition results, the device adjusts how it guides the user. For example, if the user is feeling stressed, it may soften the voice guidance or simplify the display of options. It then asks the user which procedure they wish to perform. Once the user selects a procedure (e.g., obtaining a resident registration certificate), the device sends that information to the server.

[0753] Procedure guidance and document preparation

[0754] The server generates the necessary information and instructions according to the procedure selected by the user. This includes the purpose and applicant information. This information is displayed on the terminal for the user to enter. The terminal sends the entered information to the server, which then generates the official documents based on that information.

[0755] Document verification and submission

[0756] The generated document is displayed on the terminal. The user reviews the contents and, if there are no problems, presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[0757] Procedure completion and feedback

[0758] The server retrieves the processing status of documents from the local government's internal system and provides real-time feedback to the user. The emotion engine recognizes the user's emotions when providing feedback and takes appropriate action. For example, if the user is confused, a support message such as "If you have any questions, please refer to this guide" will be displayed.

[0759] Specific example

[0760] Cases of obtaining a resident registration certificate

[0761] 1. User Authentication

[0762] The user uses a tablet device installed in the city hall lobby.

[0763] Insert your My Number Card into the card reader.

[0764] The device reads the information, encrypts it, and sends it to the server.

[0765] The server verifies the information against the local government's database and performs authentication.

[0766] 2. Emotion recognition

[0767] Once authentication is successful, the device analyzes the user's facial expressions and voice using an emotion engine.

[0768] The emotion engine recognizes the user's emotional state (e.g., stress, anxiety, etc.).

[0769] 3. Identifying Needs

[0770] The device displays a screen asking, "Which procedure would you like to perform?"

[0771] The guidance method is adjusted based on the results of the emotion engine.

[0772] The user selects "Obtain Resident Registration Certificate".

[0773] The device sends the selection information to the server.

[0774] 4. Procedure guidance and document preparation

[0775] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[0776] The device displays input fields to the user, such as "Purpose of application (e.g., identity verification)."

[0777] The user enters information, and the device sends it to the server.

[0778] The server generates a resident registration application form based on the information it receives.

[0779] 5. Document verification and submission

[0780] The generated application form is displayed on the terminal.

[0781] The user reviews the content and presses the "Submit" button.

[0782] The terminal sends the application form to the server.

[0783] The server registers the application form in the local government's internal system.

[0784] 6. Procedure completion and feedback

[0785] The server monitors the issuance status of resident registration certificates.

[0786] Once the issuance is complete, the server sends that information to the terminal.

[0787] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[0788] The emotion engine recognizes the user's emotions and provides additional support messages as needed.

[0789] In this way, the present invention enables flexible responses according to the user's emotional state, providing a more user-friendly unmanned service counter system. This makes it possible for local governments to achieve efficient and rapid administrative procedures.

[0790] The following describes the processing flow.

[0791] Step 1:

[0792] The user accesses the system using a tablet device installed in the city hall lobby. The device displays a screen that says, "Please scan your My Number Card." The user inserts their My Number Card into the card reader.

[0793] Step 2:

[0794] The terminal reads information from the IC chip of the My Number Card, encrypts it, and sends it to the server. The server receives the encrypted information and decrypts it. The server compares the user's information with the local government's database and performs the authentication. If authentication is successful, the server sends an authentication success message to the terminal.

[0795] Step 3:

[0796] After successful authentication, the device activates an emotion engine that analyzes the user's facial expressions, voice, and actions in real time. The emotion engine uses the camera and microphone to detect the user's emotional state. For example, if the user is feeling stressed, this information will be displayed on the device.

[0797] Step 4:

[0798] The terminal displays a screen asking "Which procedure would you like to perform?" and presents the user with a list of procedures. Based on the emotion engine's recognition results, the guidance method is adjusted. For example, if the system recognizes that the user is stressed, the guidance voice is played in a gentler tone, and the on-screen explanation is simplified. The user selects "Obtain a Resident Registration Certificate" and presses the submit button. The terminal sends the selection information to the server.

[0799] Step 5:

[0800] The server receives the selected procedure information and analyzes the necessary procedure details. The server generates the information required for "obtaining a resident registration certificate" (e.g., applicant information, purpose, etc.) and sends it to the terminal. The terminal displays input fields for the user, such as "purpose of application" (e.g., identity verification).

[0801] Step 6:

[0802] The user enters the purpose, such as "identity verification," and presses the submit button. The device sends the entered information to the server. The server generates the official application form based on the received information. The generated application form is sent to the device.

[0803] Step 7:

[0804] The generated application form is displayed on the terminal, and the user reviews its contents. The emotion engine analyzes the user's facial expressions and actions to recognize their emotions during the review (e.g., anxiety, confusion, etc.). If the user confirms that there are no problems with the contents, they press the "Submit" button. The terminal sends the application form to the server. The server registers the received application form in the local government's internal system.

[0805] Step 8:

[0806] The server receives updates on the processing status from the local government's internal system. The server generates a feedback message based on the document processing status and sends it to the terminal. The terminal provides feedback to the user in real time. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" is displayed. An emotion engine monitors the user's emotions during feedback and displays additional support messages if there is anxiety or confusion.

[0807] Through these steps, users will be able to efficiently complete administrative procedures using a system that combines an automated counter system with an emotion engine.

[0808] (Example 2)

[0809] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0810] This invention solves the problem of conventional unmanned counter systems having difficulty recognizing and responding flexibly to user emotions. Conventional systems have a problem of failing to respond appropriately when users feel stress or anxiety, resulting in a poor user experience. Therefore, it is necessary to improve the user experience by recognizing user emotions in real time and providing guidance and feedback accordingly.

[0811] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0812] In this invention, the server includes means for receiving and authenticating the user's identity information, means for analyzing the procedural information selected by the user and generating the necessary procedural information, and means for receiving information entered by the user and generating documents. This makes it possible to recognize the user's emotions and provide flexible guidance and feedback accordingly.

[0813] "User" refers to an individual who uses the system of the present invention.

[0814] "Identity verification information" refers to information used for authenticating and identifying an individual, and in particular includes information based on the Individual Number Card (commonly known as the My Number Card).

[0815] "Server" refers to a central computer system that performs data processing and information verification using the system of the present invention.

[0816] A "terminal" is a device that a user directly operates and inputs information into, and includes, for example, tablet devices and PCs.

[0817] An "emotion engine" refers to software or an embedded system that analyzes a user's facial expressions and voice to recognize their emotional state in real time.

[0818] "Procedure information" refers to various data and instructions related to the procedure selected by the user.

[0819] "Documents" refer to official documents generated by the server for users to input and submit.

[0820] "Feedback" refers to the processing status and support messages that the server provides to the user.

[0821] "Authentication" refers to the process by which a server verifies a user's identity based on their identification information.

[0822] "Guidance" refers to the provision of information by the system to instruct the user on how to proceed or what actions to take next.

[0823] This invention relates to an unmanned service counter system incorporating an emotion engine that recognizes user emotions. This system recognizes user emotions when they perform various procedures using a terminal and adjusts guidance and feedback accordingly. The system's program processing and specific embodiments are described below.

[0824] User Authentication

[0825] The user uses a tablet device installed in the city hall lobby and inserts their My Number Card into a card reader. The device reads the identity information from the My Number Card, encrypts it, and sends it to a server. The server then authenticates the user by comparing the received information with the local government's database.

[0826] emotion recognition

[0827] Upon successful authentication, the emotion engine is activated using the camera and microphone on the device. The emotion engine analyzes the user's facial expressions, voice, and actions in real time to recognize the user's emotional state (e.g., stress, anxiety, satisfaction, etc.). The software used is an emotion recognition API.

[0828] Identifying Needs

[0829] Based on the emotion engine's recognition results, the device adjusts how it guides the user. For example, if the user is feeling stressed, the voice guidance becomes softer and the options are displayed more simply. The device displays the message, "Which procedure would you like to perform?", and the user selects the type of procedure (e.g., obtaining a resident registration certificate). The selection information is then sent from the device to the server.

[0830] Procedure guidance and document preparation

[0831] The server generates the necessary information and instructions according to the procedure selected by the user and sends them to the terminal. The terminal displays input fields (e.g., purpose of application) to the user, who then enters the information. The entered information is sent from the terminal to the server, which then generates official documents based on that information. The software used is a document generation API.

[0832] Document verification and submission

[0833] The generated document is displayed on the terminal. The user reviews the content and presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[0834] Procedure completion and feedback

[0835] The server retrieves the document processing status from the local government's internal system and provides real-time feedback to the user. The terminal displays a message such as "Your resident registration certificate has been issued. Please pick it up at this counter," and the emotion engine re-recognizes the user's emotions and provides additional support messages as needed.

[0836] Specific example

[0837] Cases of obtaining a resident registration certificate

[0838] 1. User Authentication

[0839] The user uses a tablet device installed in the city hall lobby.

[0840] Insert your My Number Card into the card reader.

[0841] The device reads the information, encrypts it, and sends it to the server.

[0842] The server verifies the information against the local government's database and performs authentication.

[0843] 2. Emotion recognition

[0844] Once authentication is successful, the device analyzes the user's facial expressions and voice using an emotion engine.

[0845] The emotion engine recognizes the user's emotional state (e.g., stress, anxiety, etc.).

[0846] 3. Identifying Needs

[0847] The device displays a screen asking, "Which procedure would you like to perform?"

[0848] The guidance method is adjusted based on the results of the emotion engine.

[0849] The user selects "Obtain Resident Registration Certificate".

[0850] The device sends the selection information to the server.

[0851] 4. Procedure guidance and document preparation

[0852] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[0853] The device displays input fields to the user, such as "Purpose of application (e.g., identity verification)."

[0854] The user enters information, and the device sends it to the server.

[0855] The server generates a resident registration application form based on the information it receives.

[0856] 5. Document verification and submission

[0857] The generated application form is displayed on the terminal.

[0858] The user reviews the content and presses the "Submit" button.

[0859] The terminal sends the application form to the server.

[0860] The server registers the application form in the local government's internal system.

[0861] 6. Procedure completion and feedback

[0862] The server monitors the issuance status of resident registration certificates.

[0863] Once the issuance is complete, the server sends that information to the terminal.

[0864] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[0865] The emotion engine recognizes the user's emotions and provides additional support messages as needed.

[0866] Example of a prompt

[0867] Based on the "Modes for Carrying Out the Invention" paragraph, create prompts to determine the user's emotional state. Include a description of the accuracy with which the emotion engine can recognize stress, anxiety, and satisfaction when the user obtains their resident registration information.

[0868] AI model usage examples

[0869] Examples of prompts that use a generative AI model to accurately recognize the user's emotional state include the following:

[0870] Example output:

[0871] The emotion recognition process used when users obtain their resident registration certificates utilizes a camera and microphone to analyze their facial expressions and voice in real time. The emotion engine accurately recognizes the user's emotional state, such as stress, anxiety, and satisfaction. For example, if a user is feeling anxious, the system adjusts the on-screen text and voice guidance to a softer tone to help the user relax.

[0872] As described above, the present invention enables flexible responses in accordance with the user's emotional state, providing a more user-friendly unmanned service counter system. This enables efficient and rapid administrative procedures in local governments.

[0873] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0874] Step 1:

[0875] Users use tablet devices

[0876] Input: The user presses the "Start Procedure" button on the home screen of their tablet device.

[0877] Output: A screen for entering identification information will be displayed.

[0878] Specific operation: The user operates a tablet device installed in the city hall lobby to display a screen for entering identification information.

[0879] Step 2:

[0880] Scanning of identification information

[0881] Input: The user inserts their My Number Card into the card reader.

[0882] Output: The identification information read from the card reader is displayed on the terminal.

[0883] Specific operation: The terminal reads the My Number Card information from the card reader, encrypts it, and prepares to send it to the server.

[0884] Step 3:

[0885] Sending authentication data

[0886] Input: Identification information read by the device.

[0887] Output: Encrypted identity information is sent to the server.

[0888] Specific operation: The device sends identity verification information to the server using a communication encryption protocol (e.g., SSL / TLS).

[0889] Step 4:

[0890] Database matching

[0891] Input: Identity verification information received by the server.

[0892] Output: An authentication result (success or failure) is generated.

[0893] Specific operation: The server verifies the user against the local government's database and performs user authentication. The software used is a local government database integration API.

[0894] Step 5:

[0895] Activating the Emotion Engine

[0896] Input: Information of a user who successfully authenticated.

[0897] Output: Analysis results from the emotion engine (e.g., stress, anxiety, satisfaction, etc.).

[0898] Specific operation: The device uses its camera and microphone to activate the emotion engine, which analyzes the user's facial expressions and voice in real time. The emotion engine uses an emotion recognition API.

[0899] Step 6:

[0900] Adjustment of guidance methods

[0901] Input: Analysis results of the emotion engine.

[0902] Output: Display a user-friendly guidance method (e.g., a gentle tone, simple options, etc.).

[0903] Specific operation: The device adjusts the way it guides the user based on the results of the emotion engine's analysis.

[0904] Step 7:

[0905] Guide to selecting a procedure

[0906] Input: User's emotional state and authentication result.

[0907] Output: The message "Which procedure would you like to perform?" is displayed.

[0908] Specific action: The terminal displays a guidance screen to the user to select the type of procedure.

[0909] Step 8:

[0910] User selection

[0911] Input: User action to select the type of procedure (e.g., obtaining a resident registration certificate).

[0912] Output: The selected procedure information is sent to the server.

[0913] Specific operation: The user selects the type of procedure, and this selection information is sent from the terminal to the server.

[0914] Step 9:

[0915] Generating procedural information

[0916] Input: Procedure information selected by the user.

[0917] Output: Generated procedural information (e.g., purpose of application, identity verification, etc.).

[0918] Specific operation: The server generates the necessary information based on the user's selection and sends it to the terminal. The software used is a document generation API.

[0919] Step 10:

[0920] Enter required information

[0921] Input: The input field displayed on the terminal.

[0922] Output: Required information entered by the user.

[0923] Specific operation: The terminal displays input fields for the user's required information (e.g., purpose of application), and the user enters that information. The entered information is then sent from the terminal to the server.

[0924] Step 11:

[0925] Generating official documents

[0926] Input: Information entered by the user.

[0927] Output: Official document generated by the server.

[0928] Specific operation: Based on the information received by the server, it generates an official document and sends that document information to the terminal.

[0929] Step 12:

[0930] Document verification

[0931] Input: Generated document information.

[0932] Output: The application form displayed to the user.

[0933] Specific action: The terminal displays the generated application form to the user and allows them to confirm its contents.

[0934] Step 13:

[0935] Submission of documents

[0936] Input: Application form confirmed by the user.

[0937] Output: The submitted application form is sent to the server.

[0938] Specific operation: The user presses the "Submit" button, and the device sends the application form to the server. The server registers it in the local government's internal system.

[0939] Step 14:

[0940] Procedure completion and feedback

[0941] Input: Processing status of documents obtained from the local government's internal system.

[0942] Output: Feedback message to the user (e.g., "Your resident registration certificate has been issued. Please pick it up at this counter.").

[0943] Specific operation: The server retrieves the processing status of documents from the local government's internal system and provides real-time feedback to the user. The emotion engine re-recognizes the user's emotions and provides additional support messages as needed.

[0944] (Application Example 2)

[0945] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0946] Traditional unmanned counter systems were unable to recognize the emotional states users experienced during transactions and provide appropriate guidance and feedback based on those states. As a result, users were prone to feeling anxious or confused, and the process sometimes did not proceed smoothly. Furthermore, a single guidance method could not adequately address the diverse needs of users, leading to a poor user experience. Similar challenges existed in virtual stores as well, where users were likely to feel confused or dissatisfied when selecting and purchasing products.

[0947] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0948] In this invention, the server includes means for analyzing the user's facial expressions and voice using an emotion engine and providing personalized feedback and guidance based on the user's emotional state; means for providing visual information and audio guidance through smart glasses, enabling the user to select and purchase products in a virtual environment; and means for monitoring the processing status of documents and providing feedback to the user. This makes it possible to grasp the user's emotional state in real time and provide appropriate guidance and support accordingly, thereby improving the user experience.

[0949] An "emotion engine" is a system that analyzes a user's facial expressions and voice to recognize their emotional state in real time.

[0950] "Smart glasses" are wearable devices that can provide users with visual information and audio guidance.

[0951] "Personalized feedback" refers to guidance and information provided that are individually tailored to the user's emotional state and behavior.

[0952] A "virtual environment" is a digitized simulation environment that allows users to experience virtual spaces and scenarios.

[0953] "Visual information" refers to information that can be seen with the eyes, such as images and videos.

[0954] "Voice guidance" refers to a system that provides information to users using voice.

[0955] "Real-time" refers to a time frame in which user actions and situations can be responded to immediately.

[0956] "User experience" refers to the overall satisfaction and quality of the experience that users feel when using a product or service.

[0957] "Feedback" refers to the evaluation or response that a system provides to a user's actions or inputs.

[0958] "Guidance methods" refer to the means and methods used to convey information to users.

[0959] This invention relates to an unmanned counter system that recognizes the user's emotions and responds flexibly according to their state, as well as a system for providing a virtual shopping environment. As a result, users can perform procedures and shop smoothly without experiencing stress or confusion.

[0960] System Configuration

[0961] 1. Use of hardware and software

[0962] Hardware used: Smart glasses, camera, microphone

[0963] Software libraries used: OpenCV (image processing), Emotion Recognition library (e.g., Hume AI), Virtual Store SDK (for virtual store operations)

[0964] 2. User Authentication:

[0965] Users use facial recognition to log in to the system.

[0966] The smart glasses' camera captures the user's face and obtains data for authentication.

[0967] The authenticated data is sent to the server, where the authentication process takes place.

[0968] 3. Emotion recognition and guidance provision:

[0969] The smart glasses' camera and microphone are used to analyze the user's facial expressions and voice in real time using an emotion engine.

[0970] The emotion engine recognizes the user's emotional state (e.g., confusion, anxiety, excitement) and provides feedback and support tailored to that state.

[0971] For example, if a user is confused, simplify the visual and audio guidance and provide clear explanations.

[0972] 4. Virtual shopping environment:

[0973] Users can view products in a virtual environment through smart glasses, receiving visual and audio information.

[0974] Detailed product information and reviews are provided to users.

[0975] 5. Purchase Procedure:

[0976] Users select the products they wish to purchase and proceed with the purchase process through a voice or visual interface.

[0977] The emotion engine monitors the user's state throughout the purchase process and displays additional support messages as needed.

[0978] For example, if the user's facial expression indicates anxiety during the purchase process, a message such as "Is there anything we can help you with? We're here to support you." will be displayed.

[0979] Adding specific examples

[0980] If the emotion engine detects that a user is "confused" while selecting products in a virtual store, the following message will be displayed:

[0981] "Are you having trouble? We recommend this product."

[0982] This allows users to receive personalized guidance based on their emotional state, enabling them to proceed with the process smoothly.

[0983] As described above, this invention provides a system that significantly improves the user experience by understanding the user's emotional state in real time and responding flexibly accordingly.

[0984] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0985] Step 1:

[0986] User authentication:

[0987] The user wears smart glasses and undergoes facial recognition to log in to the system. The smart glasses' camera captures the user's face and sends the image data to the server. The server analyzes the transmitted image data using a facial recognition algorithm to authenticate the user. If authentication is successful, the system proceeds to the next step.

[0988] Input: Face image captured by smart glasses camera

[0989] Output: User authentication result (success or failure)

[0990] Step 2:

[0991] Initiation of emotion recognition:

[0992] After successful authentication, the smart glasses' camera and microphone capture the user's facial expressions and voice in real time. The device sends this data to an emotion engine, which analyzes the user's emotional state. The analyzed emotion data is sent to a server and used in the next step.

[0993] Input: User's facial expression and voice data

[0994] Output: Analyzed emotion data (e.g., confusion, anxiety, excitement, etc.)

[0995] Step 3:

[0996] Providing emotion-based guidance:

[0997] The server adjusts the user guidance based on the analyzed emotion data. For example, if the user is confused, the guidance is simplified and more detailed explanations are added. Visual and audio guidance is provided to the user through smart glasses.

[0998] Input: Analyzed sentiment data

[0999] Output: Adjusted guidance content

[1000] Step 4:

[1001] Providing a virtual shopping environment:

[1002] Detailed information and reviews of the product selected by the user are displayed on the smart glasses' screen. Users can review and select products through visual and audio guidance.

[1003] Input: User's selected information

[1004] Output: Product details and reviews

[1005] Step 5:

[1006] Proceeding with the purchase:

[1007] After the user selects the product they wish to purchase, the purchase process is carried out through smart glasses. The server generates the necessary purchase information based on the user's input data and requests confirmation from the user. After the user confirms, they send the data necessary to complete the purchase process to the server.

[1008] Input: User's purchase selection information and input data

[1009] Output: Purchase completion information

[1010] Step 6:

[1011] Provide feedback:

[1012] The server monitors the purchase process in real time and provides final feedback to the user. The sentiment engine also monitors the user's emotions during the feedback process and provides additional support messages as needed.

[1013] Input: Purchase process result data and user sentiment data

[1014] Output: Feedback content and support message

[1015] The above outlines the processing flow of the system program that implements the application example. The specific actions performed at each step, and the data processing and calculations based on them, have been explained.

[1016] The specific processing unit 290 transmits the result of the specific processing to the smart glasses 214. In the smart glasses 214, the control unit 46A causes the speaker 240 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[1017] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[1018] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart glasses 214.

[1019] [Third Embodiment]

[1020] Figure 5 shows an example of the configuration of the data processing system 310 according to the third embodiment.

[1021] As shown in Figure 5, the data processing system 310 includes a data processing device 12 and a headset terminal 314. An example of the data processing device 12 is a server.

[1022] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[1023] The headset terminal 314 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a display 343. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and display 343 are also connected to the bus 52.

[1024] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[1025] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[1026] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[1027] Figure 6 shows an example of the main functions of the data processing device 12 and the headset terminal 314. As shown in Figure 6, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[1028] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[1029] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[1030] In the headset terminal 314, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[1031] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the headset terminal 314 will be referred to as the "terminal".

[1032] This invention relates to an unmanned counter system for efficiently carrying out administrative procedures in local governments. This system is designed to allow users to perform various procedures using a terminal. The system's program processing will be explained below in natural language, along with specific examples.

[1033] System Overview

[1034] User Authentication

[1035] The process begins when the user uses a device (tablet or PC) to scan their identification information (e.g., a My Number Card). The device sends the scanned identification information to a server, which then authenticates the user by comparing it against the local government's database.

[1036] Identifying Needs

[1037] Once authentication is successful, the device asks the user what procedure they wish to perform. After the user selects the type of procedure (e.g., obtaining a resident registration certificate), the device sends that information to the server.

[1038] Procedure guidance and document preparation

[1039] The server generates the necessary information and instructions according to the procedure selected by the user. This includes the purpose and applicant information. This information is displayed on the terminal for the user to enter. The terminal sends the entered information to the server, which then generates the official documents based on that information.

[1040] Document verification and submission

[1041] The generated document is displayed on the terminal. The user reviews the contents and, if there are no problems, presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[1042] Procedure completion and feedback

[1043] The server retrieves the document processing status from the local government's internal system and provides real-time feedback to the user. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" will be displayed.

[1044] Specific example

[1045] Cases of obtaining a resident registration certificate

[1046] 1. User Authentication

[1047] The user uses a tablet device installed in the city hall lobby.

[1048] Insert your My Number Card into the card reader.

[1049] The device reads the information, encrypts it, and sends it to the server.

[1050] The server verifies the information against the local government's database and performs authentication.

[1051] 2. Identifying Needs

[1052] Once authentication is successful, the device will display a screen asking, "Which procedure would you like to proceed with?"

[1053] The user selects "Obtain Resident Registration Certificate".

[1054] The device sends the selection information to the server.

[1055] 3. Procedure guidance and document preparation

[1056] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[1057] The user enters the required information according to the form displayed on the device.

[1058] The terminal sends the input information to the server.

[1059] The server generates a resident registration application form based on the information it receives.

[1060] 4. Document verification and submission

[1061] The generated application form is displayed on the terminal.

[1062] The user reviews the content and presses the "Submit" button.

[1063] The terminal sends the application form to the server.

[1064] The server registers the application form in the local government's internal system.

[1065] 5. Procedure completion and feedback

[1066] The server monitors the issuance status of resident registration certificates.

[1067] Once the issuance is complete, the server sends that information to the terminal.

[1068] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[1069] In this way, the present invention is a system that enables users to easily carry out administrative procedures from their homes or public places, and also enables efficient operation for local governments.

[1070] The following describes the processing flow.

[1071] Step 1:

[1072] The user accesses the system using a tablet device installed in the city hall lobby. The device displays a screen that says, "Please scan your My Number Card." The user inserts their My Number Card into the card reader.

[1073] Step 2:

[1074] The terminal reads information from the IC chip of the My Number Card, encrypts it, and sends it to the server. The server receives the encrypted information and decrypts it. The server compares the user's information with the local government's database and performs the authentication. If authentication is successful, the server sends an authentication success message to the terminal.

[1075] Step 3:

[1076] After successful authentication, the device displays a screen asking "Which procedure would you like to perform?" and presents a list of procedures. The user selects "Obtain a Resident Registration Certificate" and presses the submit button. The device then sends the selected procedure information to the server.

[1077] Step 4:

[1078] The server receives the selection information and analyzes the necessary procedures. The server generates the information required for the "obtaining a resident registration certificate" procedure (e.g., applicant information, purpose, etc.) and sends it to the terminal. The terminal displays input fields for the user, such as "purpose of application (e.g., identity verification)."

[1079] Step 5:

[1080] The user enters the purpose, such as "identity verification," and presses the submit button. The device sends the entered information to the server. The server generates the official application form based on the received information. The generated application form is sent to the device.

[1081] Step 6:

[1082] The terminal displays a preview of the generated application form and prompts the user for confirmation. The user reviews the displayed application form and presses the "Submit" button. The terminal sends the application form to the server. The server registers the received application form in the local government's internal system.

[1083] Step 7:

[1084] The server receives updates on the processing status from the local government's internal system. The server generates a feedback message based on the document processing status and sends it to the terminal. The terminal provides feedback to the user in real time. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" might be displayed.

[1085] Through these steps, users will be able to efficiently complete administrative procedures using an automated counter system.

[1086] (Example 1)

[1087] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[1088] Traditional administrative procedures required a great deal of time and manpower, resulting in long waiting times at service counters. Furthermore, they were often inefficient, failing to adequately ensure user convenience. This led to a decline in the quality of administrative services and made the process extremely cumbersome for users.

[1089] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[1090] In this invention, the server includes means for scanning user identification information, server means for receiving the identification information and authenticating the user, means for presenting the user with the type of procedure based on the authentication, server means for analyzing the procedure information selected by the user and generating the necessary procedure information, means for providing the user with input fields based on the generated procedure information, server means for receiving the information entered by the user and generating a document, means for displaying the generated document to the user and prompting confirmation and submission, server means for receiving the document submitted by the user and registering it in the local government's system, server means for monitoring the processing status of the document and providing feedback to the user, and server means for monitoring the document issuance status in real time and providing immediate feedback to the user. This enables faster and more efficient administrative procedures and improves user convenience.

[1091] A "user" refers to an individual or organization that uses the system to carry out administrative procedures.

[1092] "Identity verification information" refers to data used to verify a user's identity, such as the information contained in an electronic identity document.

[1093] A "server" is a central computer system that handles processing, including user authentication, generation of procedural information, document monitoring, and feedback provision.

[1094] "Authentication" refers to the process of verifying a user's identity when they use a system.

[1095] "Type of procedure" refers to the category of administrative procedures that users can select. For example, this includes obtaining official documents.

[1096] "Procedure information" refers to specific data and guidelines generated based on the procedure selected by the user.

[1097] An "input field" refers to an item in an online form that is provided for the user to enter the necessary information.

[1098] "Documents" refer to official application forms and certificates generated based on information entered by the user.

[1099] "Submission" refers to the process by which a user sends generated documents to a server to complete administrative procedures.

[1100] "Local government systems" refer to information technology systems, including databases and application software, operated by local governments.

[1101] "Processing status" refers to the progress of the processing of submitted documents.

[1102] "Feedback" refers to information that a system provides to a user, including the progress of a procedure and completion notifications.

[1103] "Real-time" refers to a function or characteristic that responds immediately to user actions and submitted data.

[1104] Modes for carrying out the invention

[1105] This invention relates to an unmanned counter system for efficiently handling administrative procedures in local governments. The system is designed to allow users to perform various procedures using a terminal. It utilizes tablet devices, PCs, and card readers as hardware, and the local government's server system as software.

[1106] System Overview

[1107] User Authentication

[1108] The system is designed for users to perform administrative procedures with their local government using a tablet or PC. First, the user inserts their identification information (e.g., electronic ID) into a card reader. The device scans this identification information, encrypts it, and sends it to a server. The server then verifies the information against the local government's database and authenticates the user.

[1109] Hardware and software to be used

[1110] Hardware: Tablet devices, PCs, card readers

[1111] Software: Local government server systems

[1112] As a concrete example, when a user uses a tablet terminal installed in the city hall lobby, the hardware and software are linked in the following steps. First, the user inserts their My Number Card into the card reader. The terminal then reads the information and sends the encrypted data to the server. The server compares the data with the local government's database, and if authentication is successful, the next procedure screen is displayed.

[1113] Program processing

[1114] The program efficiently handles a series of processes, from scanning the user's identification information to registering documents and providing feedback. After authentication, the user selects the procedure they wish to perform, and the server generates the necessary procedural information, which is displayed on the terminal. The information entered by the user is sent back to the server, which generates, verifies, and prompts the user to submit official documents. Finally, the server registers the documents in the local government's system, monitors the processing status, and provides feedback.

[1115] Specific examples

[1116] For example, if a user wants to obtain a resident registration certificate, the procedure will proceed as follows:

[1117] 1. The user uses a tablet device installed in the city hall lobby.

[1118] 2. Insert your My Number Card into the card reader.

[1119] 3. The device reads the information, encrypts it, and sends it to the server.

[1120] 4. The server checks against the local government's database and performs authentication.

[1121] 5. Once authentication is successful, the device will display a screen asking, "Which procedure would you like to proceed with?"

[1122] 6. The user selects "Obtain Resident Registration Certificate," and the procedure proceeds.

[1123] Example of a prompt

[1124] The user can start the procedure by entering the following prompt message into the terminal.

[1125] "Please explain the specific processing steps of this system in natural language. It's an unmanned counter system designed to efficiently handle administrative procedures for local governments. Please describe the specific procedure for a user to obtain a resident registration certificate using a terminal."

[1126] In this way, the present invention enables users to easily carry out administrative procedures from their homes or public places, and also enables efficient operation for local governments.

[1127] The flow of the specific processing in Example 1 will be explained using Figure 11.

[1128] Step 1: User Authentication

[1129] 1. The user uses the device.

[1130] Input: The user activates a tablet device installed in the city hall lobby and taps the "Start Administrative Procedure" button.

[1131] Action: The device displays the procedure start screen.

[1132] Output: The device displays a screen for scanning identification information.

[1133] 2. Scan your identification information

[1134] Input: The user inserts their My Number Card into the card reader on the terminal.

[1135] Operation: The terminal reads information from the card reader, encrypts it, and sends it to the server.

[1136] Output: Encrypted data sent from the terminal reaches the server.

[1137] 3. The server performs authentication.

[1138] Input: The server receives encrypted data.

[1139] Data processing: The server decrypts the encrypted data and compares it with the local government's database.

[1140] Output: Data including the authentication result is sent back to the device.

[1141] Step 2: Identifying Needs

[1142] 1. The device displays a menu.

[1143] Input: The device that received the authentication success data.

[1144] Action: The device displays a procedure selection screen asking, "Which procedure would you like to perform?"

[1145] Output: The type of procedure is displayed on the screen.

[1146] 2. The user selects a procedure.

[1147] Input: The user selects a procedure such as "Obtaining a resident registration certificate."

[1148] Operation: The terminal sends the selection information to the server.

[1149] Output: The server receives the procedure selection information.

[1150] Step 3: Procedure guidance and document preparation

[1151] 1. The server generates the guidance information.

[1152] Input: The server receives the user's selection information.

[1153] Data processing: The server generates the information necessary for the selected procedure.

[1154] Output: The generated procedure information is sent to the terminal.

[1155] 2. The user enters the information.

[1156] Input: The user reviews the form displayed on the terminal and enters the required information.

[1157] Operation: The user enters their name, address, date of birth, etc.

[1158] Output: The input data is sent from the terminal to the server.

[1159] 3. The terminal sends the input data.

[1160] Input: The user completes the input and taps the "Next" button.

[1161] Operation: The terminal sends the input information to the server.

[1162] Output: The server receives the input data.

[1163] 4. The server generates the application form.

[1164] Input: User input data received by the server.

[1165] Data processing: The server generates an official application form based on the input data.

[1166] Output: The generated application form is sent to the terminal.

[1167] Step 4: Document Review and Submission

[1168] 1. The application form will be displayed on the device.

[1169] Input: The terminal receives the application form generated from the server.

[1170] Action: The device displays the application form on the screen.

[1171] Output: The contents of the application form will be displayed on the screen.

[1172] 2. The user reviews the content.

[1173] Input: The user reviews the displayed application form.

[1174] Action: The user reviews the content and taps the "Submit" button.

[1175] Output: The user-verified application form is sent from the terminal to the server.

[1176] 3. The terminal sends the application form.

[1177] Input: Data from the application form where the submit button was pressed.

[1178] Operation: The terminal sends the application data to the server.

[1179] Output: The server receives the application data.

[1180] 4. The server registers the application form.

[1181] Input: Data from the application form sent to the server.

[1182] Data processing: The server registers the application data into the local government's system.

[1183] Output: Data confirming registration completion is generated.

[1184] Step 5: Procedure completion and feedback

[1185] 1. The server monitors the processing status.

[1186] Input: Application data registered on the server.

[1187] Data processing: The server monitors the local government's internal systems and tracks the status of document issuance.

[1188] Output: Issuance status data is generated.

[1189] 2. Provide feedback to users.

[1190] Input: Check the issuance status data on the server.

[1191] Action: The server confirms that the issuance is complete and sends a message to the terminal saying, "Your resident registration certificate has been issued. Please pick it up at this counter."

[1192] Output: A feedback message is displayed on the device.

[1193] (Application Example 1)

[1194] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[1195] Traditional industrial product manufacturing processes suffer from cumbersome ordering and procedures for materials, leading to decreased efficiency and a high risk of human error. Furthermore, real-time monitoring of ordering status is difficult, increasing the risk of material shortages and excess inventory. A system is needed to solve these problems and ensure efficient and reliable material ordering procedures.

[1196] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[1197] In this invention, the server includes means for scanning user identification information; server means for receiving the identification information and authenticating the user; means for presenting the user with a type of procedure based on the authentication; server means for analyzing the procedure information selected by the user and generating the necessary procedure information; means for providing the user with input fields based on the generated procedure information; server means for receiving information entered by the user and generating a document; means for displaying the generated document to the user and prompting confirmation and submission; server means for receiving the document submitted by the user and registering it in a management system; server means for monitoring the processing status of the document and providing feedback to the user; object recognition means equipped with signal transmission means for user authentication; and server means for monitoring the processing status of materials in real time based on the selected procedure. This makes it possible to efficiently carry out material ordering procedures in industrial product production processes.

[1198] "Identity verification information" refers to data used to verify a user's personal information.

[1199] User authentication is the process of verifying that a user is a legitimate user.

[1200] "Server means" refers to a server device that has the functions of receiving, analyzing, storing, and transmitting data.

[1201] "Procedural information" refers to information that includes data and instructions necessary to complete a specific procedure.

[1202] An "input field" refers to an interface element used by users to enter necessary data.

[1203] "Documents" refer to officially generated documents for a specific purpose.

[1204] A "management system" refers to a system used to comprehensively manage specific business processes and data.

[1205] "Object recognition means" refers to technologies and devices used to identify or authenticate objects.

[1206] "Material processing status" refers to status information indicating the current stage of a material's processing.

[1207] The unmanned counter system of the present invention is for efficiently carrying out material ordering procedures in the industrial product manufacturing process. This system includes a series of processes: user authentication, procedure selection, information input, document generation and submission, and monitoring of execution status.

[1208] The system consists of a server, terminals, object recognition, and monitoring. User authentication begins when the user scans their identification information (e.g., a common identification card) at the terminal. RFID readers or barcode scanners are used for user authentication. The authenticated user selects the type of procedure and enters the necessary information into the terminal.

[1209] This system uses the following hardware and software:

[1210] RFID reader: Reads data from employee ID cards for user authentication.

[1211] Tablets and touch panels: Interfaces for users to input information.

[1212] Server: The central device for receiving, analyzing, storing, and transmitting data. Specifically, backend frameworks such as Flask and FastAPI are used.

[1213] Database: For example, PostgreSQL or MySQL are used to manage user data and procedural information.

[1214] Object recognition software: Used for user authentication or material identification.

[1215] The server receives information entered by the user on the terminal and generates a formal purchase order based on it. The generated purchase order is displayed on the terminal and confirmed and submitted by the user. The document is registered in the management system, and the server monitors its processing status in real time and provides feedback to the user. This ensures that the material ordering process is carried out efficiently and reliably.

[1216] Here are some specific examples:

[1217] 1. User Authentication: The factory production manager holds an RFID-equipped employee ID card over the scanner. The server performs authentication and identifies the user.

[1218] 2. Needs Identification: Upon successful authentication, the terminal displays a screen asking "Which materials would you like to order?", and the user selects "Part A, 100 units". The terminal then sends the selection information to the server.

[1219] 3. Creating a Purchase Order: The server generates the necessary information for "100 units of Part A" and sends it to the terminal. The user enters the required information according to the form, confirms it, and presses the "Submit" button. The server generates a purchase order based on the information and registers it in the management system.

[1220] 4. Providing feedback: The server monitors the processing status of purchase orders, and when materials are shipped, it displays "Materials have been shipped. Estimated arrival date is XX day" on the terminal.

[1221] For example, the following prompt statements can be used for a generative AI model:

[1222] Design an automated factory material ordering system where users authenticate using RFID-enabled employee ID cards, select required materials on a tablet, and a robot generates a formal purchase order, monitoring the order status in real time and providing feedback.

[1223] Thus, the present invention enables efficient material ordering procedures using factory robots, thereby automating processes and improving accuracy.

[1224] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[1225] Step 1:

[1226] The user scans their identification information at the terminal. As input, the data from the RFID-enabled employee ID card is read by the terminal's RFID reader and sent to the server. The server analyzes the received data, compares it with the database, and authenticates the user. As output, the user's authentication status is generated.

[1227] Step 2:

[1228] Upon successful authentication, the server presents the user with the type of procedure. For example, the terminal display shows the text "Which material would you like to order?" along with a selection of options. As input, the user uses the touch panel to select "Part A 100 units". As output, the selected procedure information is sent to the server.

[1229] Step 3:

[1230] The server receives and analyzes the procedure information selected by the user and generates the necessary procedure information. As input, the user's selection information is sent to the server, and the server executes a script for document generation based on that data. As output, the data necessary for creating a purchase order is generated.

[1231] Step 4:

[1232] The server provides input fields to the user based on the generated procedural information. For example, input fields such as "Quantity" and "Delivery Destination" are displayed on the terminal's form. As input, the user enters the necessary data into the form. As output, the entered data is sent to the server.

[1233] Step 5:

[1234] The server receives the information entered by the user and generates a formal purchase order. As input, the data entered by the user in the form is sent to the server, and a document generation program is executed based on this data. As output, a formal purchase order is generated and displayed on the terminal.

[1235] Step 6:

[1236] The user reviews the generated purchase order and submits it. For example, "Review" and "Submit" buttons are displayed on the terminal screen. As input, the user reviews the contents of the purchase order and presses the "Submit" button. As output, the purchase order is sent to the server and registered in the management system.

[1237] Step 7:

[1238] The server monitors the processing status of purchase orders and provides feedback to the user. As input, the server receives processing status data from the management system. As output, feedback is generated according to the processing status of the purchase order, and the terminal displays "Materials have been shipped. Expected arrival date is XX."

[1239] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[1240] This invention relates to an unmanned service counter system incorporating an emotion engine that recognizes user emotions. This system recognizes user emotions when they perform various procedures using a terminal and adjusts guidance and feedback accordingly. The system's program processing will be explained below in natural language, with specific examples.

[1241] System Overview

[1242] User Authentication

[1243] The process begins when the user uses a device (tablet or PC) to scan their identification information (e.g., a My Number Card). The device sends the scanned identification information to a server, which then authenticates the user by comparing it against the local government's database.

[1244] emotion recognition

[1245] After successful authentication, the device activates an emotion engine that analyzes the user's facial expressions, voice, or actions. The emotion engine uses sensor devices such as cameras and microphones to recognize the user's emotional state (e.g., stress, anxiety, satisfaction, etc.) in real time.

[1246] Identifying Needs

[1247] Based on the emotion engine's recognition results, the device adjusts how it guides the user. For example, if the user is feeling stressed, it may soften the voice guidance or simplify the display of options. It then asks the user which procedure they wish to perform. Once the user selects a procedure (e.g., obtaining a resident registration certificate), the device sends that information to the server.

[1248] Procedure guidance and document preparation

[1249] The server generates the necessary information and instructions according to the procedure selected by the user. This includes the purpose and applicant information. This information is displayed on the terminal for the user to enter. The terminal sends the entered information to the server, which then generates the official documents based on that information.

[1250] Document verification and submission

[1251] The generated document is displayed on the terminal. The user reviews the contents and, if there are no problems, presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[1252] Procedure completion and feedback

[1253] The server retrieves the processing status of documents from the local government's internal system and provides real-time feedback to the user. The emotion engine recognizes the user's emotions when providing feedback and takes appropriate action. For example, if the user is confused, a support message such as "If you have any questions, please refer to this guide" will be displayed.

[1254] Specific example

[1255] Cases of obtaining a resident registration certificate

[1256] 1. User Authentication

[1257] The user uses a tablet device installed in the city hall lobby.

[1258] Insert your My Number Card into the card reader.

[1259] The device reads the information, encrypts it, and sends it to the server.

[1260] The server verifies the information against the local government's database and performs authentication.

[1261] 2. Emotion recognition

[1262] Once authentication is successful, the device analyzes the user's facial expressions and voice using an emotion engine.

[1263] The emotion engine recognizes the user's emotional state (e.g., stress, anxiety, etc.).

[1264] 3. Identifying Needs

[1265] The device displays a screen asking, "Which procedure would you like to perform?"

[1266] The guidance method is adjusted based on the results of the emotion engine.

[1267] The user selects "Obtain Resident Registration Certificate".

[1268] The device sends the selection information to the server.

[1269] 4. Procedure guidance and document preparation

[1270] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[1271] The device displays input fields to the user, such as "Purpose of application (e.g., identity verification)."

[1272] The user enters information, and the device sends it to the server.

[1273] The server generates a resident registration application form based on the information it receives.

[1274] 5. Document verification and submission

[1275] The generated application form is displayed on the terminal.

[1276] The user reviews the content and presses the "Submit" button.

[1277] The terminal sends the application form to the server.

[1278] The server registers the application form in the local government's internal system.

[1279] 6. Procedure completion and feedback

[1280] The server monitors the issuance status of resident registration certificates.

[1281] Once the issuance is complete, the server sends that information to the terminal.

[1282] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[1283] The emotion engine recognizes the user's emotions and provides additional support messages as needed.

[1284] In this way, the present invention enables flexible responses according to the user's emotional state, providing a more user-friendly unmanned service counter system. This makes it possible for local governments to achieve efficient and rapid administrative procedures.

[1285] The following describes the processing flow.

[1286] Step 1:

[1287] The user accesses the system using a tablet device installed in the city hall lobby. The device displays a screen that says, "Please scan your My Number Card." The user inserts their My Number Card into the card reader.

[1288] Step 2:

[1289] The terminal reads information from the IC chip of the My Number Card, encrypts it, and sends it to the server. The server receives the encrypted information and decrypts it. The server compares the user's information with the local government's database and performs the authentication. If authentication is successful, the server sends an authentication success message to the terminal.

[1290] Step 3:

[1291] After successful authentication, the device activates an emotion engine that analyzes the user's facial expressions, voice, and actions in real time. The emotion engine uses the camera and microphone to detect the user's emotional state. For example, if the user is feeling stressed, this information will be displayed on the device.

[1292] Step 4:

[1293] The terminal displays a screen asking "Which procedure would you like to perform?" and presents the user with a list of procedures. Based on the emotion engine's recognition results, the guidance method is adjusted. For example, if the system recognizes that the user is stressed, the guidance voice is played in a gentler tone, and the on-screen explanation is simplified. The user selects "Obtain a Resident Registration Certificate" and presses the submit button. The terminal sends the selection information to the server.

[1294] Step 5:

[1295] The server receives the selected procedure information and analyzes the necessary procedure details. The server generates the information required for "obtaining a resident registration certificate" (e.g., applicant information, purpose, etc.) and sends it to the terminal. The terminal displays input fields for the user, such as "purpose of application" (e.g., identity verification).

[1296] Step 6:

[1297] The user enters the purpose, such as "identity verification," and presses the submit button. The device sends the entered information to the server. The server generates the official application form based on the received information. The generated application form is sent to the device.

[1298] Step 7:

[1299] The generated application form is displayed on the terminal, and the user reviews its contents. The emotion engine analyzes the user's facial expressions and actions to recognize their emotions during the review (e.g., anxiety, confusion, etc.). If the user confirms that there are no problems with the contents, they press the "Submit" button. The terminal sends the application form to the server. The server registers the received application form in the local government's internal system.

[1300] Step 8:

[1301] The server receives updates on the processing status from the local government's internal system. The server generates a feedback message based on the document processing status and sends it to the terminal. The terminal provides feedback to the user in real time. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" is displayed. An emotion engine monitors the user's emotions during feedback and displays additional support messages if there is anxiety or confusion.

[1302] Through these steps, users will be able to efficiently complete administrative procedures using a system that combines an automated counter system with an emotion engine.

[1303] (Example 2)

[1304] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[1305] This invention solves the problem of conventional unmanned counter systems having difficulty recognizing and responding flexibly to user emotions. Conventional systems have a problem of failing to respond appropriately when users feel stress or anxiety, resulting in a poor user experience. Therefore, it is necessary to improve the user experience by recognizing user emotions in real time and providing guidance and feedback accordingly.

[1306] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[1307] In this invention, the server includes means for receiving and authenticating the user's identity information, means for analyzing the procedural information selected by the user and generating the necessary procedural information, and means for receiving information entered by the user and generating documents. This makes it possible to recognize the user's emotions and provide flexible guidance and feedback accordingly.

[1308] "User" refers to an individual who uses the system of the present invention.

[1309] "Identity verification information" refers to information used for authenticating and identifying an individual, and in particular includes information based on the Individual Number Card (commonly known as the My Number Card).

[1310] "Server" refers to a central computer system that performs data processing and information verification using the system of the present invention.

[1311] A "terminal" is a device that a user directly operates and inputs information into, and includes, for example, tablet devices and PCs.

[1312] An "emotion engine" refers to software or an embedded system that analyzes a user's facial expressions and voice to recognize their emotional state in real time.

[1313] "Procedure information" refers to various data and instructions related to the procedure selected by the user.

[1314] "Documents" refer to official documents generated by the server for users to input and submit.

[1315] "Feedback" refers to the processing status and support messages that the server provides to the user.

[1316] "Authentication" refers to the process by which a server verifies a user's identity based on their identification information.

[1317] "Guidance" refers to the provision of information by the system to instruct the user on how to proceed or what actions to take next.

[1318] This invention relates to an unmanned service counter system incorporating an emotion engine that recognizes user emotions. This system recognizes user emotions when they perform various procedures using a terminal and adjusts guidance and feedback accordingly. The system's program processing and specific embodiments are described below.

[1319] User Authentication

[1320] The user uses a tablet device installed in the city hall lobby and inserts their My Number Card into a card reader. The device reads the identity information from the My Number Card, encrypts it, and sends it to a server. The server then authenticates the user by comparing the received information with the local government's database.

[1321] emotion recognition

[1322] Upon successful authentication, the emotion engine is activated using the camera and microphone on the device. The emotion engine analyzes the user's facial expressions, voice, and actions in real time to recognize the user's emotional state (e.g., stress, anxiety, satisfaction, etc.). The software used is an emotion recognition API.

[1323] Identifying Needs

[1324] Based on the emotion engine's recognition results, the device adjusts how it guides the user. For example, if the user is feeling stressed, the voice guidance becomes softer and the options are displayed more simply. The device displays the message, "Which procedure would you like to perform?", and the user selects the type of procedure (e.g., obtaining a resident registration certificate). The selection information is then sent from the device to the server.

[1325] Procedure guidance and document preparation

[1326] The server generates the necessary information and instructions according to the procedure selected by the user and sends them to the terminal. The terminal displays input fields (e.g., purpose of application) to the user, who then enters the information. The entered information is sent from the terminal to the server, which then generates official documents based on that information. The software used is a document generation API.

[1327] Document verification and submission

[1328] The generated document is displayed on the terminal. The user reviews the content and presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[1329] Procedure completion and feedback

[1330] The server retrieves the document processing status from the local government's internal system and provides real-time feedback to the user. The terminal displays a message such as "Your resident registration certificate has been issued. Please pick it up at this counter," and the emotion engine re-recognizes the user's emotions and provides additional support messages as needed.

[1331] Specific example

[1332] Cases of obtaining a resident registration certificate

[1333] 1. User Authentication

[1334] The user uses a tablet device installed in the city hall lobby.

[1335] Insert your My Number Card into the card reader.

[1336] The device reads the information, encrypts it, and sends it to the server.

[1337] The server verifies the information against the local government's database and performs authentication.

[1338] 2. Emotion recognition

[1339] Once authentication is successful, the device analyzes the user's facial expressions and voice using an emotion engine.

[1340] The emotion engine recognizes the user's emotional state (e.g., stress, anxiety, etc.).

[1341] 3. Identifying Needs

[1342] The device displays a screen asking, "Which procedure would you like to perform?"

[1343] The guidance method is adjusted based on the results of the emotion engine.

[1344] The user selects "Obtain Resident Registration Certificate".

[1345] The device sends the selection information to the server.

[1346] 4. Procedure guidance and document preparation

[1347] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[1348] The device displays input fields to the user, such as "Purpose of application (e.g., identity verification)."

[1349] The user enters information, and the device sends it to the server.

[1350] The server generates a resident registration application form based on the information it receives.

[1351] 5. Document verification and submission

[1352] The generated application form is displayed on the terminal.

[1353] The user reviews the content and presses the "Submit" button.

[1354] The terminal sends the application form to the server.

[1355] The server registers the application form in the local government's internal system.

[1356] 6. Procedure completion and feedback

[1357] The server monitors the issuance status of resident registration certificates.

[1358] Once the issuance is complete, the server sends that information to the terminal.

[1359] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[1360] The emotion engine recognizes the user's emotions and provides additional support messages as needed.

[1361] Example of a prompt

[1362] Based on the "Modes for Carrying Out the Invention" paragraph, create prompts to determine the user's emotional state. Include a description of the accuracy with which the emotion engine can recognize stress, anxiety, and satisfaction when the user obtains their resident registration information.

[1363] AI model usage examples

[1364] Examples of prompts that use a generative AI model to accurately recognize the user's emotional state include the following:

[1365] Example output:

[1366] The emotion recognition process used when users obtain their resident registration certificates utilizes a camera and microphone to analyze their facial expressions and voice in real time. The emotion engine accurately recognizes the user's emotional state, such as stress, anxiety, and satisfaction. For example, if a user is feeling anxious, the system adjusts the on-screen text and voice guidance to a softer tone to help the user relax.

[1367] As described above, the present invention enables flexible responses in accordance with the user's emotional state, providing a more user-friendly unmanned service counter system. This enables efficient and rapid administrative procedures in local governments.

[1368] The flow of the specific processing in Example 2 will be explained using Figure 13.

[1369] Step 1:

[1370] Users use tablet devices

[1371] Input: The user presses the "Start Procedure" button on the home screen of their tablet device.

[1372] Output: A screen for entering identification information will be displayed.

[1373] Specific operation: The user operates a tablet device installed in the city hall lobby to display a screen for entering identification information.

[1374] Step 2:

[1375] Scanning of identification information

[1376] Input: The user inserts their My Number Card into the card reader.

[1377] Output: The identification information read from the card reader is displayed on the terminal.

[1378] Specific operation: The terminal reads the My Number Card information from the card reader, encrypts it, and prepares to send it to the server.

[1379] Step 3:

[1380] Sending authentication data

[1381] Input: Identification information read by the device.

[1382] Output: Encrypted identity information is sent to the server.

[1383] Specific operation: The device sends identity verification information to the server using a communication encryption protocol (e.g., SSL / TLS).

[1384] Step 4:

[1385] Database matching

[1386] Input: Identity verification information received by the server.

[1387] Output: An authentication result (success or failure) is generated.

[1388] Specific operation: The server verifies the user against the local government's database and performs user authentication. The software used is a local government database integration API.

[1389] Step 5:

[1390] Activating the Emotion Engine

[1391] Input: Information of a user who successfully authenticated.

[1392] Output: Analysis results from the emotion engine (e.g., stress, anxiety, satisfaction, etc.).

[1393] Specific operation: The device uses its camera and microphone to activate the emotion engine, which analyzes the user's facial expressions and voice in real time. The emotion engine uses an emotion recognition API.

[1394] Step 6:

[1395] Adjustment of guidance methods

[1396] Input: Analysis results of the emotion engine.

[1397] Output: Display a user-friendly guidance method (e.g., a gentle tone, simple options, etc.).

[1398] Specific operation: The device adjusts the way it guides the user based on the results of the emotion engine's analysis.

[1399] Step 7:

[1400] Guide to selecting a procedure

[1401] Input: User's emotional state and authentication result.

[1402] Output: The message "Which procedure would you like to perform?" is displayed.

[1403] Specific action: The terminal displays a guidance screen to the user to select the type of procedure.

[1404] Step 8:

[1405] User selection

[1406] Input: User action to select the type of procedure (e.g., obtaining a resident registration certificate).

[1407] Output: The selected procedure information is sent to the server.

[1408] Specific operation: The user selects the type of procedure, and this selection information is sent from the terminal to the server.

[1409] Step 9:

[1410] Generating procedural information

[1411] Input: Procedure information selected by the user.

[1412] Output: Generated procedural information (e.g., purpose of application, identity verification, etc.).

[1413] Specific operation: The server generates the necessary information based on the user's selection and sends it to the terminal. The software used is a document generation API.

[1414] Step 10:

[1415] Enter required information

[1416] Input: The input field displayed on the terminal.

[1417] Output: Required information entered by the user.

[1418] Specific operation: The terminal displays input fields for the user's required information (e.g., purpose of application), and the user enters that information. The entered information is then sent from the terminal to the server.

[1419] Step 11:

[1420] Generating official documents

[1421] Input: Information entered by the user.

[1422] Output: Official document generated by the server.

[1423] Specific operation: Based on the information received by the server, it generates an official document and sends that document information to the terminal.

[1424] Step 12:

[1425] Document verification

[1426] Input: Generated document information.

[1427] Output: The application form displayed to the user.

[1428] Specific action: The terminal displays the generated application form to the user and allows them to confirm its contents.

[1429] Step 13:

[1430] Submission of documents

[1431] Input: Application form confirmed by the user.

[1432] Output: The submitted application form is sent to the server.

[1433] Specific operation: The user presses the "Submit" button, and the device sends the application form to the server. The server registers it in the local government's internal system.

[1434] Step 14:

[1435] Procedure completion and feedback

[1436] Input: Processing status of documents obtained from the local government's internal system.

[1437] Output: Feedback message to the user (e.g., "Your resident registration certificate has been issued. Please pick it up at this counter.").

[1438] Specific operation: The server retrieves the processing status of documents from the local government's internal system and provides real-time feedback to the user. The emotion engine re-recognizes the user's emotions and provides additional support messages as needed.

[1439] (Application Example 2)

[1440] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[1441] Traditional unmanned counter systems were unable to recognize the emotional states users experienced during transactions and provide appropriate guidance and feedback based on those states. As a result, users were prone to feeling anxious or confused, and the process sometimes did not proceed smoothly. Furthermore, a single guidance method could not adequately address the diverse needs of users, leading to a poor user experience. Similar challenges existed in virtual stores as well, where users were likely to feel confused or dissatisfied when selecting and purchasing products.

[1442] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[1443] In this invention, the server includes means for analyzing the user's facial expressions and voice using an emotion engine and providing personalized feedback and guidance based on the user's emotional state; means for providing visual information and audio guidance through smart glasses, enabling the user to select and purchase products in a virtual environment; and means for monitoring the processing status of documents and providing feedback to the user. This makes it possible to grasp the user's emotional state in real time and provide appropriate guidance and support accordingly, thereby improving the user experience.

[1444] An "emotion engine" is a system that analyzes a user's facial expressions and voice to recognize their emotional state in real time.

[1445] "Smart glasses" are wearable devices that can provide users with visual information and audio guidance.

[1446] "Personalized feedback" refers to guidance and information provided that are individually tailored to the user's emotional state and behavior.

[1447] A "virtual environment" is a digitized simulation environment that allows users to experience virtual spaces and scenarios.

[1448] "Visual information" refers to information that can be seen with the eyes, such as images and videos.

[1449] "Voice guidance" refers to a system that provides information to users using voice.

[1450] "Real-time" refers to a time frame in which user actions and situations can be responded to immediately.

[1451] "User experience" refers to the overall satisfaction and quality of the experience that users feel when using a product or service.

[1452] "Feedback" refers to the evaluation or response that a system provides to a user's actions or inputs.

[1453] "Guidance methods" refer to the means and methods used to convey information to users.

[1454] This invention relates to an unmanned counter system that recognizes the user's emotions and responds flexibly according to their state, as well as a system for providing a virtual shopping environment. As a result, users can perform procedures and shop smoothly without experiencing stress or confusion.

[1455] System Configuration

[1456] 1. Use of hardware and software

[1457] Hardware used: Smart glasses, camera, microphone

[1458] Software libraries used: OpenCV (image processing), Emotion Recognition library (e.g., Hume AI), Virtual Store SDK (for virtual store operations)

[1459] 2. User Authentication:

[1460] Users use facial recognition to log in to the system.

[1461] The smart glasses' camera captures the user's face and obtains data for authentication.

[1462] The authenticated data is sent to the server, where the authentication process takes place.

[1463] 3. Emotion recognition and guidance provision:

[1464] The smart glasses' camera and microphone are used to analyze the user's facial expressions and voice in real time using an emotion engine.

[1465] The emotion engine recognizes the user's emotional state (e.g., confusion, anxiety, excitement) and provides feedback and support tailored to that state.

[1466] For example, if a user is confused, simplify the visual and audio guidance and provide clear explanations.

[1467] 4. Virtual shopping environment:

[1468] Users can view products in a virtual environment through smart glasses, receiving visual and audio information.

[1469] Detailed product information and reviews are provided to users.

[1470] 5. Purchase Procedure:

[1471] Users select the products they wish to purchase and proceed with the purchase process through a voice or visual interface.

[1472] The emotion engine monitors the user's state throughout the purchase process and displays additional support messages as needed.

[1473] For example, if the user's facial expression indicates anxiety during the purchase process, a message such as "Is there anything we can help you with? We're here to support you." will be displayed.

[1474] Adding specific examples

[1475] If the emotion engine detects that a user is "confused" while selecting products in a virtual store, the following message will be displayed:

[1476] "Are you having trouble? We recommend this product."

[1477] This allows users to receive personalized guidance based on their emotional state, enabling them to proceed with the process smoothly.

[1478] As described above, this invention provides a system that significantly improves the user experience by understanding the user's emotional state in real time and responding flexibly accordingly.

[1479] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[1480] Step 1:

[1481] User authentication:

[1482] The user wears smart glasses and undergoes facial recognition to log in to the system. The smart glasses' camera captures the user's face and sends the image data to the server. The server analyzes the transmitted image data using a facial recognition algorithm to authenticate the user. If authentication is successful, the system proceeds to the next step.

[1483] Input: Face image captured by smart glasses camera

[1484] Output: User authentication result (success or failure)

[1485] Step 2:

[1486] Initiation of emotion recognition:

[1487] After successful authentication, the smart glasses' camera and microphone capture the user's facial expressions and voice in real time. The device sends this data to an emotion engine, which analyzes the user's emotional state. The analyzed emotion data is sent to a server and used in the next step.

[1488] Input: User's facial expression and voice data

[1489] Output: Analyzed emotion data (e.g., confusion, anxiety, excitement, etc.)

[1490] Step 3:

[1491] Providing emotion-based guidance:

[1492] The server adjusts the user guidance based on the analyzed emotion data. For example, if the user is confused, the guidance is simplified and more detailed explanations are added. Visual and audio guidance is provided to the user through smart glasses.

[1493] Input: Analyzed sentiment data

[1494] Output: Adjusted guidance content

[1495] Step 4:

[1496] Providing a virtual shopping environment:

[1497] Detailed information and reviews of the product selected by the user are displayed on the smart glasses' screen. Users can review and select products through visual and audio guidance.

[1498] Input: User's selected information

[1499] Output: Product details and reviews

[1500] Step 5:

[1501] Proceeding with the purchase:

[1502] After the user selects the product they wish to purchase, the purchase process is carried out through smart glasses. The server generates the necessary purchase information based on the user's input data and requests confirmation from the user. After the user confirms, they send the data necessary to complete the purchase process to the server.

[1503] Input: User's purchase selection information and input data

[1504] Output: Purchase completion information

[1505] Step 6:

[1506] Provide feedback:

[1507] The server monitors the purchase process in real time and provides final feedback to the user. The sentiment engine also monitors the user's emotions during the feedback process and provides additional support messages as needed.

[1508] Input: Purchase process result data and user sentiment data

[1509] Output: Feedback content and support message

[1510] The above outlines the processing flow of the system program that implements the application example. The specific actions performed at each step, and the data processing and calculations based on them, have been explained.

[1511] The specific processing unit 290 transmits the result of the specific processing to the headset terminal 314. In the headset terminal 314, the control unit 46A causes the speaker 240 and display 343 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[1512] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[1513] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and specific processing may also be performed by the headset terminal 314.

[1514] [Fourth Embodiment]

[1515] Figure 7 shows an example of the configuration of the data processing system 410 according to the fourth embodiment.

[1516] As shown in Figure 7, the data processing system 410 includes a data processing device 12 and a robot 414. An example of the data processing device 12 is a server.

[1517] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[1518] The robot 414 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a controlled object 443. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and controlled object 443 are also connected to the bus 52.

[1519] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[1520] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[1521] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[1522] The controlled object 443 includes a display device, LEDs in the eyes, and motors that drive the arms, hands, and feet. The posture and gestures of the robot 414 are controlled by controlling the motors of the arms, hands, and feet. Some of the robot 414's emotions can be expressed by controlling these motors. Furthermore, the robot 414's facial expressions can also be expressed by controlling the illumination state of the LEDs in its eyes.

[1523] Figure 8 shows an example of the main functions of the data processing device 12 and the robot 414. As shown in Figure 8, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[1524] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[1525] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[1526] In robot 414, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[1527] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1528] This invention relates to an unmanned counter system for efficiently carrying out administrative procedures in local governments. This system is designed to allow users to perform various procedures using a terminal. The system's program processing will be explained below in natural language, along with specific examples.

[1529] System Overview

[1530] User Authentication

[1531] The process begins when the user uses a device (tablet or PC) to scan their identification information (e.g., a My Number Card). The device sends the scanned identification information to a server, which then authenticates the user by comparing it against the local government's database.

[1532] Identifying Needs

[1533] Once authentication is successful, the device asks the user what procedure they wish to perform. After the user selects the type of procedure (e.g., obtaining a resident registration certificate), the device sends that information to the server.

[1534] Procedure guidance and document preparation

[1535] The server generates the necessary information and instructions according to the procedure selected by the user. This includes the purpose and applicant information. This information is displayed on the terminal for the user to enter. The terminal sends the entered information to the server, which then generates the official documents based on that information.

[1536] Document verification and submission

[1537] The generated document is displayed on the terminal. The user reviews the contents and, if there are no problems, presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[1538] Procedure completion and feedback

[1539] The server retrieves the document processing status from the local government's internal system and provides real-time feedback to the user. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" will be displayed.

[1540] Specific example

[1541] Cases of obtaining a resident registration certificate

[1542] 1. User Authentication

[1543] The user uses a tablet device installed in the city hall lobby.

[1544] Insert your My Number Card into the card reader.

[1545] The device reads the information, encrypts it, and sends it to the server.

[1546] The server verifies the information against the local government's database and performs authentication.

[1547] 2. Identifying Needs

[1548] Once authentication is successful, the device will display a screen asking, "Which procedure would you like to proceed with?"

[1549] The user selects "Obtain Resident Registration Certificate".

[1550] The device sends the selection information to the server.

[1551] 3. Procedure guidance and document preparation

[1552] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[1553] The user enters the required information according to the form displayed on the device.

[1554] The terminal sends the input information to the server.

[1555] The server generates a resident registration application form based on the information it receives.

[1556] 4. Document verification and submission

[1557] The generated application form is displayed on the terminal.

[1558] The user reviews the content and presses the "Submit" button.

[1559] The terminal sends the application form to the server.

[1560] The server registers the application form in the local government's internal system.

[1561] 5. Procedure completion and feedback

[1562] The server monitors the issuance status of resident registration certificates.

[1563] Once the issuance is complete, the server sends that information to the terminal.

[1564] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[1565] In this way, the present invention is a system that enables users to easily carry out administrative procedures from their homes or public places, and also enables efficient operation for local governments.

[1566] The following describes the processing flow.

[1567] Step 1:

[1568] The user accesses the system using a tablet device installed in the city hall lobby. The device displays a screen that says, "Please scan your My Number Card." The user inserts their My Number Card into the card reader.

[1569] Step 2:

[1570] The terminal reads information from the IC chip of the My Number Card, encrypts it, and sends it to the server. The server receives the encrypted information and decrypts it. The server compares the user's information with the local government's database and performs the authentication. If authentication is successful, the server sends an authentication success message to the terminal.

[1571] Step 3:

[1572] After successful authentication, the device displays a screen asking "Which procedure would you like to perform?" and presents a list of procedures. The user selects "Obtain a Resident Registration Certificate" and presses the submit button. The device then sends the selected procedure information to the server.

[1573] Step 4:

[1574] The server receives the selection information and analyzes the necessary procedures. The server generates the information required for the "obtaining a resident registration certificate" procedure (e.g., applicant information, purpose, etc.) and sends it to the terminal. The terminal displays input fields for the user, such as "purpose of application (e.g., identity verification)."

[1575] Step 5:

[1576] The user enters the purpose, such as "identity verification," and presses the submit button. The device sends the entered information to the server. The server generates the official application form based on the received information. The generated application form is sent to the device.

[1577] Step 6:

[1578] The terminal displays a preview of the generated application form and prompts the user for confirmation. The user reviews the displayed application form and presses the "Submit" button. The terminal sends the application form to the server. The server registers the received application form in the local government's internal system.

[1579] Step 7:

[1580] The server receives updates on the processing status from the local government's internal system. The server generates a feedback message based on the document processing status and sends it to the terminal. The terminal provides feedback to the user in real time. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" might be displayed.

[1581] Through these steps, users will be able to efficiently complete administrative procedures using an automated counter system.

[1582] (Example 1)

[1583] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1584] Traditional administrative procedures required a great deal of time and manpower, resulting in long waiting times at service counters. Furthermore, they were often inefficient, failing to adequately ensure user convenience. This led to a decline in the quality of administrative services and made the process extremely cumbersome for users.

[1585] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[1586] In this invention, the server includes means for scanning user identification information, server means for receiving the identification information and authenticating the user, means for presenting the user with the type of procedure based on the authentication, server means for analyzing the procedure information selected by the user and generating the necessary procedure information, means for providing the user with input fields based on the generated procedure information, server means for receiving the information entered by the user and generating a document, means for displaying the generated document to the user and prompting confirmation and submission, server means for receiving the document submitted by the user and registering it in the local government's system, server means for monitoring the processing status of the document and providing feedback to the user, and server means for monitoring the document issuance status in real time and providing immediate feedback to the user. This enables faster and more efficient administrative procedures and improves user convenience.

[1587] A "user" refers to an individual or organization that uses the system to carry out administrative procedures.

[1588] "Identity verification information" refers to data used to verify a user's identity, such as the information contained in an electronic identity document.

[1589] A "server" is a central computer system that handles processing, including user authentication, generation of procedural information, document monitoring, and feedback provision.

[1590] "Authentication" refers to the process of verifying a user's identity when they use a system.

[1591] "Type of procedure" refers to the category of administrative procedures that users can select. For example, this includes obtaining official documents.

[1592] "Procedure information" refers to specific data and guidelines generated based on the procedure selected by the user.

[1593] An "input field" refers to an item in an online form that is provided for the user to enter the necessary information.

[1594] "Documents" refer to official application forms and certificates generated based on information entered by the user.

[1595] "Submission" refers to the process by which a user sends generated documents to a server to complete administrative procedures.

[1596] "Local government systems" refer to information technology systems, including databases and application software, operated by local governments.

[1597] "Processing status" refers to the progress of the processing of submitted documents.

[1598] "Feedback" refers to information that a system provides to a user, including the progress of a procedure and completion notifications.

[1599] "Real-time" refers to a function or characteristic that responds immediately to user actions and submitted data.

[1600] Modes for carrying out the invention

[1601] This invention relates to an unmanned counter system for efficiently handling administrative procedures in local governments. The system is designed to allow users to perform various procedures using a terminal. It utilizes tablet devices, PCs, and card readers as hardware, and the local government's server system as software.

[1602] System Overview

[1603] User Authentication

[1604] The system is designed for users to perform administrative procedures with their local government using a tablet or PC. First, the user inserts their identification information (e.g., electronic ID) into a card reader. The device scans this identification information, encrypts it, and sends it to a server. The server then verifies the information against the local government's database and authenticates the user.

[1605] Hardware and software to be used

[1606] Hardware: Tablet devices, PCs, card readers

[1607] Software: Local government server systems

[1608] As a concrete example, when a user uses a tablet terminal installed in the city hall lobby, the hardware and software are linked in the following steps. First, the user inserts their My Number Card into the card reader. The terminal then reads the information and sends the encrypted data to the server. The server compares the data with the local government's database, and if authentication is successful, the next procedure screen is displayed.

[1609] Program processing

[1610] The program efficiently handles a series of processes, from scanning the user's identification information to registering documents and providing feedback. After authentication, the user selects the procedure they wish to perform, and the server generates the necessary procedural information, which is displayed on the terminal. The information entered by the user is sent back to the server, which generates, verifies, and prompts the user to submit official documents. Finally, the server registers the documents in the local government's system, monitors the processing status, and provides feedback.

[1611] Specific examples

[1612] For example, if a user wants to obtain a resident registration certificate, the procedure will proceed as follows:

[1613] 1. The user uses a tablet device installed in the city hall lobby.

[1614] 2. Insert your My Number Card into the card reader.

[1615] 3. The device reads the information, encrypts it, and sends it to the server.

[1616] 4. The server checks against the local government's database and performs authentication.

[1617] 5. Once authentication is successful, the device will display a screen asking, "Which procedure would you like to proceed with?"

[1618] 6. The user selects "Obtain Resident Registration Certificate," and the procedure proceeds.

[1619] Example of a prompt

[1620] The user can start the procedure by entering the following prompt message into the terminal.

[1621] "Please explain the specific processing steps of this system in natural language. It's an unmanned counter system designed to efficiently handle administrative procedures for local governments. Please describe the specific procedure for a user to obtain a resident registration certificate using a terminal."

[1622] In this way, the present invention enables users to easily carry out administrative procedures from their homes or public places, and also enables efficient operation for local governments.

[1623] The flow of the specific processing in Example 1 will be explained using Figure 11.

[1624] Step 1: User Authentication

[1625] 1. The user uses the device.

[1626] Input: The user activates a tablet device installed in the city hall lobby and taps the "Start Administrative Procedure" button.

[1627] Action: The device displays the procedure start screen.

[1628] Output: The device displays a screen for scanning identification information.

[1629] 2. Scan your identification information

[1630] Input: The user inserts their My Number Card into the card reader on the terminal.

[1631] Operation: The terminal reads information from the card reader, encrypts it, and sends it to the server.

[1632] Output: Encrypted data sent from the terminal reaches the server.

[1633] 3. The server performs authentication.

[1634] Input: The server receives encrypted data.

[1635] Data processing: The server decrypts the encrypted data and compares it with the local government's database.

[1636] Output: Data including the authentication result is sent back to the device.

[1637] Step 2: Identifying Needs

[1638] 1. The device displays a menu.

[1639] Input: The device that received the authentication success data.

[1640] Action: The device displays a procedure selection screen asking, "Which procedure would you like to perform?"

[1641] Output: The type of procedure is displayed on the screen.

[1642] 2. The user selects a procedure.

[1643] Input: The user selects a procedure such as "Obtaining a resident registration certificate."

[1644] Operation: The terminal sends the selection information to the server.

[1645] Output: The server receives the procedure selection information.

[1646] Step 3: Procedure guidance and document preparation

[1647] 1. The server generates the guidance information.

[1648] Input: The server receives the user's selection information.

[1649] Data processing: The server generates the information necessary for the selected procedure.

[1650] Output: The generated procedure information is sent to the terminal.

[1651] 2. The user enters the information.

[1652] Input: The user reviews the form displayed on the terminal and enters the required information.

[1653] Operation: The user enters their name, address, date of birth, etc.

[1654] Output: The input data is sent from the terminal to the server.

[1655] 3. The terminal sends the input data.

[1656] Input: The user completes the input and taps the "Next" button.

[1657] Operation: The terminal sends the input information to the server.

[1658] Output: The server receives the input data.

[1659] 4. The server generates the application form.

[1660] Input: User input data received by the server.

[1661] Data processing: The server generates an official application form based on the input data.

[1662] Output: The generated application form is sent to the terminal.

[1663] Step 4: Document Review and Submission

[1664] 1. The application form will be displayed on the device.

[1665] Input: The terminal receives the application form generated from the server.

[1666] Action: The device displays the application form on the screen.

[1667] Output: The contents of the application form will be displayed on the screen.

[1668] 2. The user reviews the content.

[1669] Input: The user reviews the displayed application form.

[1670] Action: The user reviews the content and taps the "Submit" button.

[1671] Output: The user-verified application form is sent from the terminal to the server.

[1672] 3. The terminal sends the application form.

[1673] Input: Data from the application form where the submit button was pressed.

[1674] Operation: The terminal sends the application data to the server.

[1675] Output: The server receives the application data.

[1676] 4. The server registers the application form.

[1677] Input: Data from the application form sent to the server.

[1678] Data processing: The server registers the application data into the local government's system.

[1679] Output: Data confirming registration completion is generated.

[1680] Step 5: Procedure completion and feedback

[1681] 1. The server monitors the processing status.

[1682] Input: Application data registered on the server.

[1683] Data processing: The server monitors the local government's internal systems and tracks the status of document issuance.

[1684] Output: Issuance status data is generated.

[1685] 2. Provide feedback to users.

[1686] Input: Check the issuance status data on the server.

[1687] Action: The server confirms that the issuance is complete and sends a message to the terminal saying, "Your resident registration certificate has been issued. Please pick it up at this counter."

[1688] Output: A feedback message is displayed on the device.

[1689] (Application Example 1)

[1690] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1691] Traditional industrial product manufacturing processes suffer from cumbersome ordering and procedures for materials, leading to decreased efficiency and a high risk of human error. Furthermore, real-time monitoring of ordering status is difficult, increasing the risk of material shortages and excess inventory. A system is needed to solve these problems and ensure efficient and reliable material ordering procedures.

[1692] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[1693] In this invention, the server includes means for scanning user identification information; server means for receiving the identification information and authenticating the user; means for presenting the user with a type of procedure based on the authentication; server means for analyzing the procedure information selected by the user and generating the necessary procedure information; means for providing the user with input fields based on the generated procedure information; server means for receiving information entered by the user and generating a document; means for displaying the generated document to the user and prompting confirmation and submission; server means for receiving the document submitted by the user and registering it in a management system; server means for monitoring the processing status of the document and providing feedback to the user; object recognition means equipped with signal transmission means for user authentication; and server means for monitoring the processing status of materials in real time based on the selected procedure. This makes it possible to efficiently carry out material ordering procedures in industrial product production processes.

[1694] "Identity verification information" refers to data used to verify a user's personal information.

[1695] User authentication is the process of verifying that a user is a legitimate user.

[1696] "Server means" refers to a server device that has the functions of receiving, analyzing, storing, and transmitting data.

[1697] "Procedural information" refers to information that includes data and instructions necessary to complete a specific procedure.

[1698] An "input field" refers to an interface element used by users to enter necessary data.

[1699] "Documents" refer to officially generated documents for a specific purpose.

[1700] A "management system" refers to a system used to comprehensively manage specific business processes and data.

[1701] "Object recognition means" refers to technologies and devices used to identify or authenticate objects.

[1702] "Material processing status" refers to status information indicating the current stage of a material's processing.

[1703] The unmanned counter system of the present invention is for efficiently carrying out material ordering procedures in the industrial product manufacturing process. This system includes a series of processes: user authentication, procedure selection, information input, document generation and submission, and monitoring of execution status.

[1704] The system consists of a server, terminals, object recognition, and monitoring. User authentication begins when the user scans their identification information (e.g., a common identification card) at the terminal. RFID readers or barcode scanners are used for user authentication. The authenticated user selects the type of procedure and enters the necessary information into the terminal.

[1705] This system uses the following hardware and software:

[1706] RFID reader: Reads data from employee ID cards for user authentication.

[1707] Tablets and touch panels: Interfaces for users to input information.

[1708] Server: The central device for receiving, analyzing, storing, and transmitting data. Specifically, backend frameworks such as Flask and FastAPI are used.

[1709] Database: For example, PostgreSQL or MySQL are used to manage user data and procedural information.

[1710] Object recognition software: Used for user authentication or material identification.

[1711] The server receives information entered by the user on the terminal and generates a formal purchase order based on it. The generated purchase order is displayed on the terminal and confirmed and submitted by the user. The document is registered in the management system, and the server monitors its processing status in real time and provides feedback to the user. This ensures that the material ordering process is carried out efficiently and reliably.

[1712] Here are some specific examples:

[1713] 1. User Authentication: The factory production manager holds an RFID-equipped employee ID card over the scanner. The server performs authentication and identifies the user.

[1714] 2. Needs Identification: Upon successful authentication, the terminal displays a screen asking "Which materials would you like to order?", and the user selects "Part A, 100 units". The terminal then sends the selection information to the server.

[1715] 3. Creating a Purchase Order: The server generates the necessary information for "100 units of Part A" and sends it to the terminal. The user enters the required information according to the form, confirms it, and presses the "Submit" button. The server generates a purchase order based on the information and registers it in the management system.

[1716] 4. Providing feedback: The server monitors the processing status of purchase orders, and when materials are shipped, it displays "Materials have been shipped. Estimated arrival date is XX day" on the terminal.

[1717] For example, the following prompt statements can be used for a generative AI model:

[1718] Design an automated factory material ordering system where users authenticate using RFID-enabled employee ID cards, select required materials on a tablet, and a robot generates a formal purchase order, monitoring the order status in real time and providing feedback.

[1719] Thus, the present invention enables efficient material ordering procedures using factory robots, thereby automating processes and improving accuracy.

[1720] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[1721] Step 1:

[1722] The user scans their identification information at the terminal. As input, the data from the RFID-enabled employee ID card is read by the terminal's RFID reader and sent to the server. The server analyzes the received data, compares it with the database, and authenticates the user. As output, the user's authentication status is generated.

[1723] Step 2:

[1724] Upon successful authentication, the server presents the user with the type of procedure. For example, the terminal display shows the text "Which material would you like to order?" along with a selection of options. As input, the user uses the touch panel to select "Part A 100 units". As output, the selected procedure information is sent to the server.

[1725] Step 3:

[1726] The server receives and analyzes the procedure information selected by the user and generates the necessary procedure information. As input, the user's selection information is sent to the server, and the server executes a script for document generation based on that data. As output, the data necessary for creating a purchase order is generated.

[1727] Step 4:

[1728] The server provides input fields to the user based on the generated procedural information. For example, input fields such as "Quantity" and "Delivery Destination" are displayed on the terminal's form. As input, the user enters the necessary data into the form. As output, the entered data is sent to the server.

[1729] Step 5:

[1730] The server receives the information entered by the user and generates a formal purchase order. As input, the data entered by the user in the form is sent to the server, and a document generation program is executed based on this data. As output, a formal purchase order is generated and displayed on the terminal.

[1731] Step 6:

[1732] The user reviews the generated purchase order and submits it. For example, "Review" and "Submit" buttons are displayed on the terminal screen. As input, the user reviews the contents of the purchase order and presses the "Submit" button. As output, the purchase order is sent to the server and registered in the management system.

[1733] Step 7:

[1734] The server monitors the processing status of purchase orders and provides feedback to the user. As input, the server receives processing status data from the management system. As output, feedback is generated according to the processing status of the purchase order, and the terminal displays "Materials have been shipped. Expected arrival date is XX."

[1735] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[1736] This invention relates to an unmanned service counter system incorporating an emotion engine that recognizes user emotions. This system recognizes user emotions when they perform various procedures using a terminal and adjusts guidance and feedback accordingly. The system's program processing will be explained below in natural language, with specific examples.

[1737] System Overview

[1738] User Authentication

[1739] The process begins when the user uses a device (tablet or PC) to scan their identification information (e.g., a My Number Card). The device sends the scanned identification information to a server, which then authenticates the user by comparing it against the local government's database.

[1740] emotion recognition

[1741] After successful authentication, the device activates an emotion engine that analyzes the user's facial expressions, voice, or actions. The emotion engine uses sensor devices such as cameras and microphones to recognize the user's emotional state (e.g., stress, anxiety, satisfaction, etc.) in real time.

[1742] Identifying Needs

[1743] Based on the emotion engine's recognition results, the device adjusts how it guides the user. For example, if the user is feeling stressed, it may soften the voice guidance or simplify the display of options. It then asks the user which procedure they wish to perform. Once the user selects a procedure (e.g., obtaining a resident registration certificate), the device sends that information to the server.

[1744] Procedure guidance and document preparation

[1745] The server generates the necessary information and instructions according to the procedure selected by the user. This includes the purpose and applicant information. This information is displayed on the terminal for the user to enter. The terminal sends the entered information to the server, which then generates the official documents based on that information.

[1746] Document verification and submission

[1747] The generated document is displayed on the terminal. The user reviews the contents and, if there are no problems, presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[1748] Procedure completion and feedback

[1749] The server retrieves the processing status of documents from the local government's internal system and provides real-time feedback to the user. The emotion engine recognizes the user's emotions when providing feedback and takes appropriate action. For example, if the user is confused, a support message such as "If you have any questions, please refer to this guide" will be displayed.

[1750] Specific example

[1751] Cases of obtaining a resident registration certificate

[1752] 1. User Authentication

[1753] The user uses a tablet device installed in the city hall lobby.

[1754] Insert your My Number Card into the card reader.

[1755] The device reads the information, encrypts it, and sends it to the server.

[1756] The server verifies the information against the local government's database and performs authentication.

[1757] 2. Emotion recognition

[1758] Once authentication is successful, the device analyzes the user's facial expressions and voice using an emotion engine.

[1759] The emotion engine recognizes the user's emotional state (e.g., stress, anxiety, etc.).

[1760] 3. Identifying Needs

[1761] The device displays a screen asking, "Which procedure would you like to perform?"

[1762] The guidance method is adjusted based on the results of the emotion engine.

[1763] The user selects "Obtain Resident Registration Certificate".

[1764] The device sends the selection information to the server.

[1765] 4. Procedure guidance and document preparation

[1766] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[1767] The device displays input fields to the user, such as "Purpose of application (e.g., identity verification)."

[1768] The user enters information, and the device sends it to the server.

[1769] The server generates a resident registration application form based on the information it receives.

[1770] 5. Document verification and submission

[1771] The generated application form is displayed on the terminal.

[1772] The user reviews the content and presses the "Submit" button.

[1773] The terminal sends the application form to the server.

[1774] The server registers the application form in the local government's internal system.

[1775] 6. Procedure completion and feedback

[1776] The server monitors the issuance status of resident registration certificates.

[1777] Once the issuance is complete, the server sends that information to the terminal.

[1778] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[1779] The emotion engine recognizes the user's emotions and provides additional support messages as needed.

[1780] In this way, the present invention enables flexible responses according to the user's emotional state, providing a more user-friendly unmanned service counter system. This makes it possible for local governments to achieve efficient and rapid administrative procedures.

[1781] The following describes the processing flow.

[1782] Step 1:

[1783] The user accesses the system using a tablet device installed in the city hall lobby. The device displays a screen that says, "Please scan your My Number Card." The user inserts their My Number Card into the card reader.

[1784] Step 2:

[1785] The terminal reads information from the IC chip of the My Number Card, encrypts it, and sends it to the server. The server receives the encrypted information and decrypts it. The server compares the user's information with the local government's database and performs the authentication. If authentication is successful, the server sends an authentication success message to the terminal.

[1786] Step 3:

[1787] After successful authentication, the device activates an emotion engine that analyzes the user's facial expressions, voice, and actions in real time. The emotion engine uses the camera and microphone to detect the user's emotional state. For example, if the user is feeling stressed, this information will be displayed on the device.

[1788] Step 4:

[1789] The terminal displays a screen asking "Which procedure would you like to perform?" and presents the user with a list of procedures. Based on the emotion engine's recognition results, the guidance method is adjusted. For example, if the system recognizes that the user is stressed, the guidance voice is played in a gentler tone, and the on-screen explanation is simplified. The user selects "Obtain a Resident Registration Certificate" and presses the submit button. The terminal sends the selection information to the server.

[1790] Step 5:

[1791] The server receives the selected procedure information and analyzes the necessary procedure details. The server generates the information required for "obtaining a resident registration certificate" (e.g., applicant information, purpose, etc.) and sends it to the terminal. The terminal displays input fields for the user, such as "purpose of application" (e.g., identity verification).

[1792] Step 6:

[1793] The user enters the purpose, such as "identity verification," and presses the submit button. The device sends the entered information to the server. The server generates the official application form based on the received information. The generated application form is sent to the device.

[1794] Step 7:

[1795] The generated application form is displayed on the terminal, and the user reviews its contents. The emotion engine analyzes the user's facial expressions and actions to recognize their emotions during the review (e.g., anxiety, confusion, etc.). If the user confirms that there are no problems with the contents, they press the "Submit" button. The terminal sends the application form to the server. The server registers the received application form in the local government's internal system.

[1796] Step 8:

[1797] The server receives updates on the processing status from the local government's internal system. The server generates a feedback message based on the document processing status and sends it to the terminal. The terminal provides feedback to the user in real time. For example, a message such as "Your resident registration certificate has been issued. Please pick it up at this counter" is displayed. An emotion engine monitors the user's emotions during feedback and displays additional support messages if there is anxiety or confusion.

[1798] Through these steps, users will be able to efficiently complete administrative procedures using a system that combines an automated counter system with an emotion engine.

[1799] (Example 2)

[1800] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1801] This invention solves the problem of conventional unmanned counter systems having difficulty recognizing and responding flexibly to user emotions. Conventional systems have a problem of failing to respond appropriately when users feel stress or anxiety, resulting in a poor user experience. Therefore, it is necessary to improve the user experience by recognizing user emotions in real time and providing guidance and feedback accordingly.

[1802] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[1803] In this invention, the server includes means for receiving and authenticating the user's identity information, means for analyzing the procedural information selected by the user and generating the necessary procedural information, and means for receiving information entered by the user and generating documents. This makes it possible to recognize the user's emotions and provide flexible guidance and feedback accordingly.

[1804] "User" refers to an individual who uses the system of the present invention.

[1805] "Identity verification information" refers to information used for authenticating and identifying an individual, and in particular includes information based on the Individual Number Card (commonly known as the My Number Card).

[1806] "Server" refers to a central computer system that performs data processing and information verification using the system of the present invention.

[1807] A "terminal" is a device that a user directly operates and inputs information into, and includes, for example, tablet devices and PCs.

[1808] An "emotion engine" refers to software or an embedded system that analyzes a user's facial expressions and voice to recognize their emotional state in real time.

[1809] "Procedure information" refers to various data and instructions related to the procedure selected by the user.

[1810] "Documents" refer to official documents generated by the server for users to input and submit.

[1811] "Feedback" refers to the processing status and support messages that the server provides to the user.

[1812] "Authentication" refers to the process by which a server verifies a user's identity based on their identification information.

[1813] "Guidance" refers to the provision of information by the system to instruct the user on how to proceed or what actions to take next.

[1814] This invention relates to an unmanned service counter system incorporating an emotion engine that recognizes user emotions. This system recognizes user emotions when they perform various procedures using a terminal and adjusts guidance and feedback accordingly. The system's program processing and specific embodiments are described below.

[1815] User Authentication

[1816] The user uses a tablet device installed in the city hall lobby and inserts their My Number Card into a card reader. The device reads the identity information from the My Number Card, encrypts it, and sends it to a server. The server then authenticates the user by comparing the received information with the local government's database.

[1817] emotion recognition

[1818] Upon successful authentication, the emotion engine is activated using the camera and microphone on the device. The emotion engine analyzes the user's facial expressions, voice, and actions in real time to recognize the user's emotional state (e.g., stress, anxiety, satisfaction, etc.). The software used is an emotion recognition API.

[1819] Identifying Needs

[1820] Based on the emotion engine's recognition results, the device adjusts how it guides the user. For example, if the user is feeling stressed, the voice guidance becomes softer and the options are displayed more simply. The device displays the message, "Which procedure would you like to perform?", and the user selects the type of procedure (e.g., obtaining a resident registration certificate). The selection information is then sent from the device to the server.

[1821] Procedure guidance and document preparation

[1822] The server generates the necessary information and instructions according to the procedure selected by the user and sends them to the terminal. The terminal displays input fields (e.g., purpose of application) to the user, who then enters the information. The entered information is sent from the terminal to the server, which then generates official documents based on that information. The software used is a document generation API.

[1823] Document verification and submission

[1824] The generated document is displayed on the terminal. The user reviews the content and presses the "Submit" button. The terminal sends the submitted document to the server, which registers it in the local government's internal system.

[1825] Procedure completion and feedback

[1826] The server retrieves the document processing status from the local government's internal system and provides real-time feedback to the user. The terminal displays a message such as "Your resident registration certificate has been issued. Please pick it up at this counter," and the emotion engine re-recognizes the user's emotions and provides additional support messages as needed.

[1827] Specific example

[1828] Cases of obtaining a resident registration certificate

[1829] 1. User Authentication

[1830] The user uses a tablet device installed in the city hall lobby.

[1831] Insert your My Number Card into the card reader.

[1832] The device reads the information, encrypts it, and sends it to the server.

[1833] The server verifies the information against the local government's database and performs authentication.

[1834] 2. Emotion recognition

[1835] Once authentication is successful, the device analyzes the user's facial expressions and voice using an emotion engine.

[1836] The emotion engine recognizes the user's emotional state (e.g., stress, anxiety, etc.).

[1837] 3. Identifying Needs

[1838] The device displays a screen asking, "Which procedure would you like to perform?"

[1839] The guidance method is adjusted based on the results of the emotion engine.

[1840] The user selects "Obtain Resident Registration Certificate".

[1841] The device sends the selection information to the server.

[1842] 4. Procedure guidance and document preparation

[1843] The server generates the information necessary to "obtain a resident registration certificate" and sends it to the terminal.

[1844] The device displays input fields to the user, such as "Purpose of application (e.g., identity verification)."

[1845] The user enters information, and the device sends it to the server.

[1846] The server generates a resident registration application form based on the information it receives.

[1847] 5. Document verification and submission

[1848] The generated application form is displayed on the terminal.

[1849] The user reviews the content and presses the "Submit" button.

[1850] The terminal sends the application form to the server.

[1851] The server registers the application form in the local government's internal system.

[1852] 6. Procedure completion and feedback

[1853] The server monitors the issuance status of resident registration certificates.

[1854] Once the issuance is complete, the server sends that information to the terminal.

[1855] The terminal displays the user with the message, "Your resident registration certificate has been issued. Please pick it up at this counter."

[1856] The emotion engine recognizes the user's emotions and provides additional support messages as needed.

[1857] Example of a prompt

[1858] Based on the "Modes for Carrying Out the Invention" paragraph, create prompts to determine the user's emotional state. Include a description of the accuracy with which the emotion engine can recognize stress, anxiety, and satisfaction when the user obtains their resident registration information.

[1859] AI model usage examples

[1860] Examples of prompts that use a generative AI model to accurately recognize the user's emotional state include the following:

[1861] Example output:

[1862] The emotion recognition process used when users obtain their resident registration certificates utilizes a camera and microphone to analyze their facial expressions and voice in real time. The emotion engine accurately recognizes the user's emotional state, such as stress, anxiety, and satisfaction. For example, if a user is feeling anxious, the system adjusts the on-screen text and voice guidance to a softer tone to help the user relax.

[1863] As described above, the present invention enables flexible responses in accordance with the user's emotional state, providing a more user-friendly unmanned service counter system. This enables efficient and rapid administrative procedures in local governments.

[1864] The flow of the specific processing in Example 2 will be explained using Figure 13.

[1865] Step 1:

[1866] Users use tablet devices

[1867] Input: The user presses the "Start Procedure" button on the home screen of their tablet device.

[1868] Output: A screen for entering identification information will be displayed.

[1869] Specific operation: The user operates a tablet device installed in the city hall lobby to display a screen for entering identification information.

[1870] Step 2:

[1871] Scanning of identification information

[1872] Input: The user inserts their My Number Card into the card reader.

[1873] Output: The identification information read from the card reader is displayed on the terminal.

[1874] Specific operation: The terminal reads the My Number Card information from the card reader, encrypts it, and prepares to send it to the server.

[1875] Step 3:

[1876] Sending authentication data

[1877] Input: Identification information read by the device.

[1878] Output: Encrypted identity information is sent to the server.

[1879] Specific operation: The device sends identity verification information to the server using a communication encryption protocol (e.g., SSL / TLS).

[1880] Step 4:

[1881] Database matching

[1882] Input: Identity verification information received by the server.

[1883] Output: An authentication result (success or failure) is generated.

[1884] Specific operation: The server verifies the user against the local government's database and performs user authentication. The software used is a local government database integration API.

[1885] Step 5:

[1886] Activating the Emotion Engine

[1887] Input: Information of a user who successfully authenticated.

[1888] Output: Analysis results from the emotion engine (e.g., stress, anxiety, satisfaction, etc.).

[1889] Specific operation: The device uses its camera and microphone to activate the emotion engine, which analyzes the user's facial expressions and voice in real time. The emotion engine uses an emotion recognition API.

[1890] Step 6:

[1891] Adjustment of guidance methods

[1892] Input: Analysis results of the emotion engine.

[1893] Output: Display a user-friendly guidance method (e.g., a gentle tone, simple options, etc.).

[1894] Specific operation: The device adjusts the way it guides the user based on the results of the emotion engine's analysis.

[1895] Step 7:

[1896] Guide to selecting a procedure

[1897] Input: User's emotional state and authentication result.

[1898] Output: The message "Which procedure would you like to perform?" is displayed.

[1899] Specific action: The terminal displays a guidance screen to the user to select the type of procedure.

[1900] Step 8:

[1901] User selection

[1902] Input: User action to select the type of procedure (e.g., obtaining a resident registration certificate).

[1903] Output: The selected procedure information is sent to the server.

[1904] Specific operation: The user selects the type of procedure, and this selection information is sent from the terminal to the server.

[1905] Step 9:

[1906] Generating procedural information

[1907] Input: Procedure information selected by the user.

[1908] Output: Generated procedural information (e.g., purpose of application, identity verification, etc.).

[1909] Specific operation: The server generates the necessary information based on the user's selection and sends it to the terminal. The software used is a document generation API.

[1910] Step 10:

[1911] Enter required information

[1912] Input: The input field displayed on the terminal.

[1913] Output: Required information entered by the user.

[1914] Specific operation: The terminal displays input fields for the user's required information (e.g., purpose of application), and the user enters that information. The entered information is then sent from the terminal to the server.

[1915] Step 11:

[1916] Generating official documents

[1917] Input: Information entered by the user.

[1918] Output: Official document generated by the server.

[1919] Specific operation: Based on the information received by the server, it generates an official document and sends that document information to the terminal.

[1920] Step 12:

[1921] Document verification

[1922] Input: Generated document information.

[1923] Output: The application form displayed to the user.

[1924] Specific action: The terminal displays the generated application form to the user and allows them to confirm its contents.

[1925] Step 13:

[1926] Submission of documents

[1927] Input: Application form confirmed by the user.

[1928] Output: The submitted application form is sent to the server.

[1929] Specific operation: The user presses the "Submit" button, and the device sends the application form to the server. The server registers it in the local government's internal system.

[1930] Step 14:

[1931] Procedure completion and feedback

[1932] Input: Processing status of documents obtained from the local government's internal system.

[1933] Output: Feedback message to the user (e.g., "Your resident registration certificate has been issued. Please pick it up at this counter.").

[1934] Specific operation: The server retrieves the processing status of documents from the local government's internal system and provides real-time feedback to the user. The emotion engine re-recognizes the user's emotions and provides additional support messages as needed.

[1935] (Application Example 2)

[1936] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1937] Traditional unmanned counter systems were unable to recognize the emotional states users experienced during transactions and provide appropriate guidance and feedback based on those states. As a result, users were prone to feeling anxious or confused, and the process sometimes did not proceed smoothly. Furthermore, a single guidance method could not adequately address the diverse needs of users, leading to a poor user experience. Similar challenges existed in virtual stores as well, where users were likely to feel confused or dissatisfied when selecting and purchasing products.

[1938] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[1939] In this invention, the server includes means for analyzing the user's facial expressions and voice using an emotion engine and providing personalized feedback and guidance based on the user's emotional state; means for providing visual information and audio guidance through smart glasses, enabling the user to select and purchase products in a virtual environment; and means for monitoring the processing status of documents and providing feedback to the user. This makes it possible to grasp the user's emotional state in real time and provide appropriate guidance and support accordingly, thereby improving the user experience.

[1940] An "emotion engine" is a system that analyzes a user's facial expressions and voice to recognize their emotional state in real time.

[1941] "Smart glasses" are wearable devices that can provide users with visual information and audio guidance.

[1942] "Personalized feedback" refers to guidance and information provided that are individually tailored to the user's emotional state and behavior.

[1943] A "virtual environment" is a digitized simulation environment that allows users to experience virtual spaces and scenarios.

[1944] "Visual information" refers to information that can be seen with the eyes, such as images and videos.

[1945] "Voice guidance" refers to a system that provides information to users using voice.

[1946] "Real-time" refers to a time frame in which user actions and situations can be responded to immediately.

[1947] "User experience" refers to the overall satisfaction and quality of the experience that users feel when using a product or service.

[1948] "Feedback" refers to the evaluation or response that a system provides to a user's actions or inputs.

[1949] "Guidance methods" refer to the means and methods used to convey information to users.

[1950] This invention relates to an unmanned counter system that recognizes the user's emotions and responds flexibly according to their state, as well as a system for providing a virtual shopping environment. As a result, users can perform procedures and shop smoothly without experiencing stress or confusion.

[1951] System Configuration

[1952] 1. Use of hardware and software

[1953] Hardware used: Smart glasses, camera, microphone

[1954] Software libraries used: OpenCV (image processing), Emotion Recognition library (e.g., Hume AI), Virtual Store SDK (for virtual store operations)

[1955] 2. User Authentication:

[1956] Users use facial recognition to log in to the system.

[1957] The smart glasses' camera captures the user's face and obtains data for authentication.

[1958] The authenticated data is sent to the server, where the authentication process takes place.

[1959] 3. Emotion recognition and guidance provision:

[1960] The smart glasses' camera and microphone are used to analyze the user's facial expressions and voice in real time using an emotion engine.

[1961] The emotion engine recognizes the user's emotional state (e.g., confusion, anxiety, excitement) and provides feedback and support tailored to that state.

[1962] For example, if a user is confused, simplify the visual and audio guidance and provide clear explanations.

[1963] 4. Virtual shopping environment:

[1964] Users can view products in a virtual environment through smart glasses, receiving visual and audio information.

[1965] Detailed product information and reviews are provided to users.

[1966] 5. Purchase Procedure:

[1967] Users select the products they wish to purchase and proceed with the purchase process through a voice or visual interface.

[1968] The emotion engine monitors the user's state throughout the purchase process and displays additional support messages as needed.

[1969] For example, if the user's facial expression indicates anxiety during the purchase process, a message such as "Is there anything we can help you with? We're here to support you." will be displayed.

[1970] Adding specific examples

[1971] If the emotion engine detects that a user is "confused" while selecting products in a virtual store, the following message will be displayed:

[1972] "Are you having trouble? We recommend this product."

[1973] This allows users to receive personalized guidance based on their emotional state, enabling them to proceed with the process smoothly.

[1974] As described above, this invention provides a system that significantly improves the user experience by understanding the user's emotional state in real time and responding flexibly accordingly.

[1975] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[1976] Step 1:

[1977] User authentication:

[1978] The user wears smart glasses and undergoes facial recognition to log in to the system. The smart glasses' camera captures the user's face and sends the image data to the server. The server analyzes the transmitted image data using a facial recognition algorithm to authenticate the user. If authentication is successful, the system proceeds to the next step.

[1979] Input: Face image captured by smart glasses camera

[1980] Output: User authentication result (success or failure)

[1981] Step 2:

[1982] Initiation of emotion recognition:

[1983] After successful authentication, the smart glasses' camera and microphone capture the user's facial expressions and voice in real time. The device sends this data to an emotion engine, which analyzes the user's emotional state. The analyzed emotion data is sent to a server and used in the next step.

[1984] Input: User's facial expression and voice data

[1985] Output: Analyzed emotion data (e.g., confusion, anxiety, excitement, etc.)

[1986] Step 3:

[1987] Providing emotion-based guidance:

[1988] The server adjusts the user guidance based on the analyzed emotion data. For example, if the user is confused, the guidance is simplified and more detailed explanations are added. Visual and audio guidance is provided to the user through smart glasses.

[1989] Input: Analyzed sentiment data

[1990] Output: Adjusted guidance content

[1991] Step 4:

[1992] Providing a virtual shopping environment:

[1993] Detailed information and reviews of the product selected by the user are displayed on the smart glasses' screen. Users can review and select products through visual and audio guidance.

[1994] Input: User's selected information

[1995] Output: Product details and reviews

[1996] Step 5:

[1997] Proceeding with the purchase:

[1998] After the user selects the product they wish to purchase, the purchase process is carried out through smart glasses. The server generates the necessary purchase information based on the user's input data and requests confirmation from the user. After the user confirms, they send the data necessary to complete the purchase process to the server.

[1999] Input: User's purchase selection information and input data

[2000] Output: Purchase completion information

[2001] Step 6:

[2002] Provide feedback:

[2003] The server monitors the purchase process in real time and provides final feedback to the user. The sentiment engine also monitors the user's emotions during the feedback process and provides additional support messages as needed.

[2004] Input: Purchase process result data and user sentiment data

[2005] Output: Feedback content and support message

[2006] The above outlines the processing flow of the system program that implements the application example. The specific actions performed at each step, and the data processing and calculations based on them, have been explained.

[2007] The specific processing unit 290 transmits the result of the specific processing to the robot 414. In the robot 414, the control unit 46A causes the speaker 240 and the controlled object 443 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[2008] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[2009] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the robot 414.

[2010] Furthermore, the emotion identification model 59, acting as an emotion engine, may determine the user's emotion according to a specific mapping. Specifically, the emotion identification model 59 may determine the user's emotion according to a specific mapping, which is an emotion map (see Figure 9). Similarly, the emotion identification model 59 may also determine the robot's emotion, and the identification processing unit 290 may perform identification processing using the robot's emotion.

[2011] Figure 9 shows an emotion map 400 in which multiple emotions are mapped. In the emotion map 400, emotions are arranged in concentric circles radiating from the center. The closer to the center of the concentric circles, the more primitive the emotions are located. Further out of the concentric circles, emotions representing states and actions arising from mental states are located. Emotion is a concept that includes feelings and mental states. On the left side of the concentric circles, emotions that are generally generated from reactions occurring in the brain are located. On the right side of the concentric circles, emotions that are generally induced by situational judgment are located. Above and below the concentric circles, emotions that are generally generated from reactions occurring in the brain and induced by situational judgment are located. In addition, the emotion of "pleasure" is located on the upper side of the concentric circles, and the emotion of "displeasure" is located on the lower side. Thus, in the emotion map 400, multiple emotions are mapped based on the structure in which emotions arise, and emotions that are likely to occur simultaneously are mapped close together.

[2012] These emotions are distributed at the 3 o'clock position on the Emotion Map 400, and usually fluctuate between feelings of security and anxiety. In the right half of the Emotion Map 400, situational awareness takes precedence over internal feelings, resulting in a calm impression.

[2013] The inside of the Emotion Map 400 represents inner thoughts, while the outside represents actions. Therefore, the further you go from the outside of the Emotion Map 400, the more visible (expressed in actions) your emotions become.

[2014] Here, human emotions are based on various balances, such as posture and blood sugar levels. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. Similarly, in robots, cars, motorcycles, etc., emotions can be created based on various balances, such as posture and battery level. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. The emotion map can be generated, for example, based on Dr. Mitsuyoshi's emotion map (Research on a system for analyzing brain physiological signals of speech emotion recognition and emotion, Tokushima University, doctoral dissertation: https: / / ci.nii.ac.jp / naid / 500000375379). The left half of the emotion map contains emotions belonging to a region called "response," where sensation is dominant. The right half of the emotion map contains emotions belonging to a region called "situation," where situational awareness is dominant.

[2015] The emotion map defines two emotions that promote learning. One is the emotion around the middle of the negative "repentance" and "reflection" on the situation side. In other words, it is when the robot experiences negative emotions such as "I never want to feel this way again" or "I don't want to be scolded again." The other is the emotion around the positive "desire" on the reaction side. In other words, it is when the robot has positive feelings such as "I want more" or "I want to know more."

[2016] The emotion identification model 59 inputs user input into a pre-trained neural network, obtains emotion values ​​representing each emotion shown in the emotion map 400, and determines the user's emotion. This neural network is pre-trained based on multiple training data sets, which are combinations of user input and emotion values ​​representing each emotion shown in the emotion map 400. Furthermore, this neural network is trained so that emotions located close together have similar values, as shown in the emotion map 900 in Figure 10. Figure 10 shows an example where multiple emotions such as "reassured," "calm," and "confident" have similar emotion values.

[2017] The above description primarily focuses on the functions of the data processing device 12 in relation to this disclosure. However, the system related to this disclosure is not necessarily implemented on a server. The system related to this disclosure may be implemented as a general information processing system. This disclosure may be implemented, for example, as a software program that runs on a personal computer or as an application that runs on a smartphone. The method related to this disclosure may be provided to users in SaaS (Software as a Service) format.

[2018] In the above embodiment, an example was given in which a specific process is performed by a single computer 22. However, the technology of this disclosure is not limited thereto, and a distributed processing of the specific process may be performed by multiple computers, including computer 22. For example, a data generation model 58 may be provided in an external device of the data processing device 12, and the external device may generate data according to the input data.

[2019] In the above embodiment, an example was given in which the specific processing program 56 is stored in the storage 32, but the technology of this disclosure is not limited thereto. For example, the specific processing program 56 may be stored in a portable, computer-readable, non-temporary storage medium such as a USB (Universal Serial Bus) memory. The specific processing program 56 stored in the non-temporary storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes specific processing according to the specific processing program 56.

[2020] Alternatively, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded and installed on the computer 22 in response to a request from the data processing device 12.

[2021] Furthermore, it is not necessary to store the entirety of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54, or to store the entirety of the specific processing program 56 in the storage 32; it is acceptable to store only a portion of the specific processing program 56.

[2022] The following types of processors can be used as hardware resources to perform specific processing. Examples of processors include a CPU, a general-purpose processor that functions as a hardware resource to perform specific processing by executing software, i.e., a program. Other examples of processors include dedicated electrical circuits, such as FPGAs (Field-Programmable Gate Arrays), PLDs (Programmable Logic Devices), or ASICs (Application Specific Integrated Circuits), which have circuit configurations specifically designed to perform specific processing. All of these processors have built-in or connected memory, and all of them perform specific processing by using memory.

[2023] The hardware resource that performs a specific process may consist of one of these various processors, or it may consist of a combination of two or more processors of the same or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Alternatively, the hardware resource that performs a specific process may consist of a single processor.

[2024] Examples of configurations using a single processor include, firstly, a configuration in which one or more CPUs and software are combined to form a single processor, and this processor functions as a hardware resource that performs a specific process. Secondly, there is a configuration using a processor that realizes the functions of the entire system, including multiple hardware resources that perform a specific process, on a single IC chip, as exemplified by SoCs (System-on-a-chip). In this way, a specific process is realized using one or more of the above types of processors as hardware resources.

[2025] Furthermore, the hardware structure of these various processors can more specifically utilize electrical circuits that combine circuit elements such as semiconductor devices. Also, the specific processing described above is merely an example. Therefore, it goes without saying that unnecessary steps can be deleted, new steps added, or the processing order rearranged, as long as it does not deviate from the main purpose.

[2026] The descriptions and illustrations presented above are detailed explanations of the technical aspects of this disclosure and are merely examples of the technical aspects. For example, the above descriptions of the structure, function, operation, and effect are examples of the structure, function, operation, and effect of the technical aspects of this disclosure. Therefore, it goes without saying that you may delete unnecessary parts, add new elements, or replace elements in the descriptions and illustrations presented above, as long as you do not deviate from the essence of the technical aspects of this disclosure. Furthermore, in order to avoid confusion and facilitate understanding of the technical aspects of this disclosure, explanations of common technical knowledge and the like that do not require special explanation to enable the implementation of the technical aspects of this disclosure have been omitted from the descriptions and illustrations presented above.

[2027] All documents, patent applications, and technical standards described herein are incorporated by reference to the same extent as if each individual document, patent application, and technical standard were specifically and individually noted to be incorporated by reference.

[2028] The following is further disclosed regarding the embodiments described above.

[2029] (Claim 1)

[2030] A means for the user to scan their identification information,

[2031] A server means that receives the aforementioned identity verification information and authenticates the user,

[2032] Based on the aforementioned authentication, a means of presenting the type of procedure to the user,

[2033] A server means that analyzes the procedure information selected by the user and generates the necessary procedure information,

[2034] A means for providing input fields to the user based on the generated procedural information,

[2035] A server that receives information entered by a user and generates a document,

[2036] A means of displaying the generated document to the user and prompting them to review and submit it,

[2037] A server that receives documents submitted by users and registers them in the local government's system,

[2038] A server means that monitors the processing status of the aforementioned documents and provides feedback to the user,

[2039] A system that includes this.

[2040] (Claim 2)

[2041] The system described in paragraph 1, characterized in that the user uses a My Number Card as identification.

[2042] (Claim 3)

[2043] The system described in item 1, characterized in that the type of procedure includes obtaining a resident registration certificate.

[2044] "Example 1"

[2045] (Claim 1)

[2046] A means for the user to scan their identification information,

[2047] A server means that receives the aforementioned identity verification information and authenticates the user,

[2048] Based on the aforementioned authentication, a means of presenting the type of procedure to the user,

[2049] A server means that analyzes the procedure information selected by the user and generates the necessary procedure information,

[2050] A means for providing input fields to the user based on the generated procedural information,

[2051] A server that receives information entered by a user and generates a document,

[2052] A means of displaying the generated document to the user and prompting them to review and submit it,

[2053] A server that receives documents submitted by users and registers them in the local government's system,

[2054] A server means that monitors the processing status of the aforementioned documents and provides feedback to the user,

[2055] A server system that monitors the document issuance status in real time and provides immediate feedback to users,

[2056] A system that includes this.

[2057] (Claim 2)

[2058] The system according to claim 1, characterized in that the user uses an electronic identification document as identification.

[2059] (Claim 3)

[2060] The system according to claim 1, characterized in that the type of procedure includes obtaining official documents.

[2061] "Application Example 1"

[2062] (Claim 1)

[2063] A means for the user to scan their identification information,

[2064] A server means that receives the aforementioned identity verification information and authenticates the user,

[2065] Based on the aforementioned authentication, a means of presenting the type of procedure to the user,

[2066] A server means that analyzes the procedure information selected by the user and generates the necessary procedure information,

[2067] A means for providing input fields to the user based on the generated procedural information,

[2068] A server that receives information entered by a user and generates a document,

[2069] A means of displaying the generated document to the user and prompting them to review and submit it,

[2070] A server that receives documents submitted by users and registers them in the management system,

[2071] A server means that monitors the processing status of the aforementioned documents and provides feedback to the user,

[2072] An object recognition means equipped with a signal transmission means for user authentication,

[2073] A server means that monitors the processing status of materials in real time based on the selected procedure, ...

Claims

1. A means for the user to scan their identification information, A server means that receives the aforementioned identity verification information and authenticates the user, Based on the aforementioned authentication, a means of presenting the type of procedure to the user, A server means that analyzes the procedure information selected by the user and generates the necessary procedure information, A means for providing input fields to the user based on the generated procedural information, A server that receives information entered by a user and generates a document, A means of displaying the generated document to the user and prompting them to review and submit it, A server that receives documents submitted by users and registers them in the local government's system, A server means that monitors the processing status of the aforementioned documents and provides feedback to the user, A system that includes this.

2. The system described in item 1, characterized in that the user uses a My Number Card as identification.

3. The system according to claim 1, characterized in that the type of procedure includes obtaining a resident registration certificate.

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