Appraisal support device, appraisal support method, and program

Abstract

This invention provides a review support device, a review support method, and a program that can reduce the workload on workers and improve the quality of reviews in the review process for applications for various procedures. [Solution] The system includes a logic review unit that performs a logic review to determine whether or not there are any deficiencies in the application content, and an operator review unit that extracts items from the items determined by the logic review unit to have deficiencies for which there are provisions for remediation that can correct the deficiencies, displays confirmation items according to the provisions for remediation in the extracted items, and obtains the confirmation results that the operator has confirmed for the confirmation items.

Description

Technical Field

[0001] The present invention relates to an examination work support device, an examination work support method, and a program.

Background Art

[0002] Conventionally, in various procedures in administrative agencies and private companies, examination work on application documents received from customers has been carried out. For example, Patent Document 1 discloses a technique for facilitating document management by notifying a customer of the resubmission of defective documents, acquiring a document ID for defective documents of the documents newly received from the customer, and associating the newly received documents with the non-defective documents.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, even if there are deficiencies in the application documents, depending on the content, there may be separately provided regulations such as exceptions and special cases. For example, even if there is a deficiency related to the expiration of the period due to an application being made after the expiration of the applicable application period, the application may be approved if there is a legitimate reason for the expiration of the application period. Whether regulations such as exceptions and special cases can be applied to deficiencies in application documents must be fairly determined by referring to a manual or the like. For this reason, there has been a problem that the workload on the workers in the examination work is large. In addition, when the workload on the workers is large, there has been a problem that human errors are likely to occur and the examination quality deteriorates.

[0005] In view of the above-mentioned problems, the object of the present invention is to provide an examination support device, an examination support method, and a program that can reduce the workload on workers and improve the quality of examinations in examination work for applications for various procedures. [Means for solving the problem]

[0006] To solve the above-mentioned problems, an examination support device according to one aspect of the present invention comprises: a logic examination unit that performs a logic examination to determine whether or not there are deficiencies in the application content; and an operator examination unit that extracts items from among the items determined by the logic examination unit to have deficiencies for which there are provisions for remedy that can correct the deficiencies, displays confirmation items corresponding to the provisions for remedy in the extracted items, and obtains confirmation results confirmed by the operator for the confirmation items.

[0007] A method for supporting examination work according to one aspect of the present invention is a method for supporting examination work performed by a computer which is an examination work support device, wherein a logic examination unit performs a logic examination to determine whether or not there are any deficiencies in the application contents, and an operator examination unit extracts items from the items that the logic examination unit has determined to have deficiencies in the application contents for which there are provisions for remediation that can correct the deficiencies, displays confirmation items according to the provisions for remediation in the extracted items, and obtains confirmation results that the operator has confirmed for the confirmation items.

[0008] A program according to one aspect of the present invention is a program that causes a computer, which is an examination support device, to perform a logic examination by a logic examination unit to determine whether or not there are any deficiencies in the application contents, and causes an operator examination unit to extract items from the items that the logic examination unit has determined to be deficiencies in the application contents for which there are provisions for remediation that can correct the deficiencies, displays confirmation items according to the provisions for remediation in the extracted items, and obtains confirmation results that the operator has confirmed for the confirmation items. [Effects of the Invention]

[0009] According to the present invention, the workload on workers in the review process for applications for various procedures can be reduced. Furthermore, compared to cases where all review work is performed by human staff, it is possible to suppress the occurrence of review errors such as overlooking items corresponding to relief provisions, thereby improving the quality of the review process. [Brief explanation of the drawing]

[0010] [Figure 1] This is a block diagram showing an example of the schematic configuration of the examination support system according to the embodiment. [Figure 2A] This figure shows an example of an application form used in the paper application according to this embodiment. [Figure 2B] This figure shows an example of an application form used in the paper application according to this embodiment. [Figure 3] This figure shows an example of an application screen used in the online application according to this embodiment. [Figure 4] This is a block diagram showing an example of the functional configuration of a secretariat terminal according to the embodiment. [Figure 5] This is a block diagram showing an example of the functional configuration of the examination support device according to the embodiment. [Figure 6] This figure shows an example of an input screen according to the embodiment. [Figure 7] This figure shows an example of an examination screen according to the embodiment. [Figure 8] This is a block diagram showing an example of the functional configuration of an online application system according to an embodiment. [Figure 9] This is a block diagram showing an example of the functional configuration of the examination system according to the embodiment. [Figure 10] This flowchart shows an example of the processing flow related to the examination of a paper application according to the embodiment. [Figure 11] This flowchart shows an example of the processing flow related to the review of an online application according to the embodiment. [Modes for carrying out the invention]

[0011] Embodiments of the present invention will be described in detail below with reference to the drawings.

[0012] <Outline of the Examination Support System> Referring to Figure 1, the schematic configuration of the examination support system according to this embodiment will be described. Figure 1 is a block diagram showing an example of the schematic configuration of the examination support system according to this embodiment. The review support system 1 shown in Figure 1 is a system for supporting the review process in various types of applications. These various types of applications include, for example, applications for procedures to receive services provided by government agencies or private companies (corporations). Those who provide services that can be received by applying, such as government agencies or private companies, will also be referred to as "providers" below. Government agencies include, for example, central government ministries and agencies and local governments (also referred to as "local governments" or "local public bodies"). The services (systems) provided by government agencies include, for example, various registration procedures, benefit programs, grant programs, subsidy programs, and social security services. Private companies include, for example, financial institutions such as banks, distribution companies, insurance companies, and credit card companies. The services provided by private companies are, for example, services directed towards their consumers, such as customer registration, account opening, various contracts, and card issuance. If the provider is a government agency, the applicant is, for example, a resident or private company within the jurisdiction of that government agency. If the provider is a private company, the applicant is, for example, a consumer. There are two main methods of application for various procedures: analog applications (hereinafter also referred to as "analog applications") and digital applications (hereinafter also referred to as "digital applications"). An analog application is, for example, an application where the necessary information is filled out on a paper application form and submitted (hereinafter also referred to as a "paper application"). A digital application is, for example, an application where the necessary information is entered online (hereinafter also referred to as an "online application").

[0013] Hereinafter, taking an example where the provider is a local government and the applicant is a resident, this embodiment will be described. Specifically, in an application regarding the procedures for a resident to receive services from the local government, an example will be described where the applicant makes an application by paper application or online application, and a staff member (operator) of the local government conducts the review work for the application. In FIG. 1, an example is shown where applicant US1 makes a paper application and applicant US2 makes an online application. Applicant US1 makes a paper application by mailing an application form AF filled with necessary items to the administrative office JC from his / her home HM1. Applicant US2 makes an online application by inputting necessary items to a website provided by the administrative office JC from the online applicant terminal 10 at his / her home HM2. The administrative office JC is a contractor entrusted with the review work by the local government as the provider. The staff member MS of the administrative office JC operates the administrative office terminal 20. The staff member MS inputs the content of the paper application into the input screen displayed on the administrative office terminal 20. Also, the staff member MS conducts the review by checking the confirmation items on the review screen where the content of the paper application or online application is displayed. Note that the place where applicant US1 fills in the necessary items in the application form AF and the place where applicant US2 inputs the necessary items into the applicant terminal 10 are not limited to the home and can be any place. Also, the method by which applicant US1 submits the application form AF to the administrative office JC is not limited to mailing. For example, applicant US1 may bring the application form AF to the administrative office JC and directly hand it to the staff. Also, the terminal by which applicant US2 makes an online application is not limited to the terminal owned by applicant US2. For example, applicant US2 may make an online application from a terminal provided in the administrative office JC.

[0014] As shown in FIG. 1, the review work support system 1 according to this embodiment includes an applicant terminal 10, an administrative office terminal 20, a review work support device 40, an online application system 50, and a review system 60.

[0015] (1) Applicant terminal 10 Applicant terminal 10 is the device used by applicant US2 to submit the online application. Applicant terminal 10 can be, for example, a PC (Personal Computer), a smartphone, or a tablet device. The applicant terminal 10 is connected to the online application system 50 via a network such as a mobile phone network or the internet. In communication with the online application system 50, the applicant terminal 10 transmits, for example, the input data entered by the applicant in the online application.

[0016] (2) Secretariat Terminal 20 The secretariat terminal 20 is a terminal used by staff member MS to perform review work on applications. In this embodiment, the secretariat terminal 20 is an example of a review terminal used for review work, and is operated by, for example, the secretariat JC. Staff member MS is an example of a person in charge of review work, and is, for example, a person belonging to the secretariat JC. The secretariat terminal 20 is, for example, a PC, smartphone, tablet terminal, etc. The secretariat terminal 20 is connected to the examination support device 40 and the online application system 50 via the secretariat JC's internal network, enabling communication between them. In communication with the review support device 40, the secretariat terminal 20, for example, receives screen information from an input screen and displays an input screen (Figure 6) based on the received screen information. The input screen has input fields for entering application details. The staff member MS enters the contents of the application items submitted on paper according to the input fields displayed on the input screen. The secretariat terminal 20 acquires the application details entered by the staff member MS on the displayed input screen and transmits the acquired application details to the review support device 40. The secretariat terminal 20 also displays the application details entered by the staff member MS in the input fields of the input screen. Furthermore, the secretariat terminal 20 receives screen information from the review screen via communication with the review support device 40 and displays the review screen based on the received screen information. The review screen displays the application details entered in the input fields of the input screen in an uneditable state. In addition, the review screen displays confirmation items that need to be checked regarding the application details as pop-ups. The staff member MS visually checks the review screen displayed on the secretariat terminal 20, confirms the confirmation items, and enters the confirmation results. For example, the confirmation items are displayed in the form of a checklist, and the staff member MS enters the confirmation results by placing a check mark (for example, a checkmark) on the checklist. In communication with the online application system 50, the secretariat terminal 20 receives, for example, input data downloaded from the online application system 50.

[0017] Here, the system may be configured so that image data of the application form AF submitted on paper is displayed on the input screen and the review screen. This makes it easier to check the contents of the paper application form AF as needed during the review process, thereby reducing the workload. In this case, a reader is provided in the review support system 1. The reader is a device that optically reads the paper application form and generates image data of the application form. The reader is, for example, a scanner. Staff member MS uses the scanner to scan the application form AF received by mail from applicant US1 and convert it into image data. The reader is connected to the secretariat terminal 20 via wired or wireless communication. In communication with the secretariat terminal 20, the reader transmits the image data of the application form AF.

[0018] (4) Examination support device 40 The review support device 40 assists with the input and review processes, which are tasks related to the review by the staff MS. The specific processes by which the review support device 40 assists with the input and review processes will be explained in detail later.

[0019] Data entry work involves entering the details of an application submitted on paper into an input screen according to the displayed fields. This data entry work also includes entering information from attached documents. Attached documents include, for example, identification documents and documents confirming the bank account details for receiving benefits. This data entry work includes documents attached to both paper and online applications. In online applications, documents are attached, for example, by uploading image files of the documents themselves.

[0020] The review process involves examining whether the submitted application contains any deficiencies. In this embodiment, the review process includes logic review and operator review. Logic review determines whether or not there are deficiencies in the application, regardless of whether or not there are remedial provisions. Operator review determines whether or not the deficiencies identified in the logic review can be resolved by applying remedial provisions.

[0021] A relief provision is a provision that, depending on the nature of the deficiencies in the application, may be deemed to have no deficiencies. For example, if the application date is after the deadline for the application, the application will generally not be accepted due to deficiencies in the application date. Alternatively, in cases such as pregnancy notifications, an interview with a staff member (MS) is scheduled before the application is submitted, during which the applicant receives guidance regarding the application. If an interview with a staff member (MS) is scheduled before the application and guidance regarding the application is received during the interview, and the application date is not after the interview date, the application will generally not be accepted due to deficiencies in the application date. However, there are provisions for remedy for applications not being submitted within the prescribed period, such as when the application date is after the deadline or not after the interview date, provided there is a valid reason. A valid reason might be, for example, being hospitalized, staying overseas, or being evacuated due to a disaster. What constitutes a valid reason is stipulated in the remedy provisions, and examples of valid reasons are listed in the review manual, for example. For example, a staff member (MS) will check the reasons listed in the review manual and determine whether the remedy provisions can be applied to the deficiencies in the application documents.

[0022] Another example of a relief provision concerns discrepancies in the information provided. For instance, if there are discrepancies between specific information (such as personal information or bank account information) provided in the application form and the information shown in the attached documents, the application will generally not be accepted due to deficiencies in the information provided. However, there may be exceptions in place where, if the discrepancy is due to the use of old or new characters, the information may be considered to be indistinguishable.

[0023] Another example of a relief provision concerns discrepancies in the information provided. For instance, if there is a discrepancy between the information provided in the application form (such as personal information or bank account information) and the written content in the attached documents, the application may not be accepted due to deficiencies in the information provided. However, there may be exceptions in place that allow the information to be considered as being indistinguishable if the discrepancy is due to the use of old or new character forms. Alternatively, in cases such as pregnancy notifications, an interview with a staff member (MS) is scheduled before the application is submitted, during which the applicant receives guidance regarding the application. In such cases, there may be an exception where, if the name of the applicant recorded during the interview matches the name recorded as the applicant in the current application, the information is considered to be accurate. This is because, if the name recorded during the interview is registered by the staff member (MS) who conducted the interview, for example, as data indicating that the applicant has been interviewed for pregnancy notification, then the current applicant can be confirmed to be the same person as the one at the interview.

[0024] Furthermore, even if additional supporting documents are deemed necessary and are found to be incomplete, if there are special circumstances on the applicant's part, the application may be accepted without requiring the additional documents. Also, even if any deficiencies are found, the application may be accepted if approval is obtained from the governing local government (city, prefecture, national government, etc.). In this embodiment, review criteria such as provisions, special cases, exceptions, special circumstances, and approval by the administrator that can resolve deficiencies in such applications are collectively referred to as remedial provisions.

[0025] The examination support device 40 is connected to the secretariat terminal 20 and the examination system 60 via the network within the secretariat JC organization, enabling communication between them. In communication with the secretariat terminal 20, the review support device 40 transmits, for example, screen information of the input screen and receives the application content entered in the input fields of the input screen. The review support device 40 manages the application content entered on the input screen in the same format as the input data entered in online applications. This ensures that the image representing the application content displayed on the review screen is in the same format, regardless of whether it is a paper application or an online application. Staff MS can perform review work without having to worry about whether it is a paper application or an online application, thus reducing the workload. In the following explanation, the application content related to paper applications entered by staff MS on the input screen may be referred to as input data. Furthermore, the review support device 40 transmits screen information of the review screen to the secretariat terminal 20 and receives confirmation results after confirming the items to be checked regarding the application contents on the review screen. In communication with the review system 60, the review support device 40 performs, for example, data linkage. In this data linkage, the review support device 40 transmits, for example, registration information. The registration information is information indicating the contents of an application that has been successfully reviewed by a staff MS.

[0026] (5) Online application system 50 The online application system 50 is a system for processing online applications. The online application system 50 consists of, for example, one or more server devices (e.g., cloud servers). The online application system 50 is connected to the applicant terminal 10 via a network such as a mobile phone network or the internet. In communication with the applicant terminal 10, the online application system 50 receives, for example, input data entered in the online application. The online application system 50 is also connected to the secretariat terminal 20 via the network within the secretariat JC organization. In communication with the secretariat terminal 20, the online application system 50 transmits the input data designated for download.

[0027] (6) Review System 60 The review system 60 is a system (core system) that manages information related to various review tasks requested by the Secretariat JC. The review system 60 is composed of, for example, one or more server devices (for example, a cloud server). In this embodiment, the review system 60 is not linked to the core system (local government system) of the provider, such as a local government. However, it is not limited to this, and the review system 60 and the local government system may be connected in a way that allows for communication and the exchange of review-related information. The information managed by the review system 60 includes information on remedial provisions (remedial information) stipulated in the review manual, etc. Remedial information is created for each application, for example. Remedial information includes information corresponding to items such as application items, first confirmation items, and second confirmation items. Application items are application items that correspond to the application content written on the paper application form AF or entered in the online application. First confirmation items are confirmation items regarding the application items and are items that are confirmed by the logic review. Second confirmation items are items that are confirmed by the operator review if the logic review determines that there are deficiencies in the application content. For example, if the application item is "Application Date," the first verification item would be "Is the application date within the specified period?", and the second verification item would be "Is there a valid reason stated for the application date not being within the specified period?". For example, if the application item is "Applicant's Name," the first verification item would be "Does the applicant's name written in the applicant's name field differ from the name shown in the attached documents for identity verification?" and the second verification item would be "Is the difference due to the use of old or new characters?" The review system 60 is connected to the review support device 40 via the network within the secretariat JC organization. During communication with the review support device 40, the review system 60 receives registration information (application details for which the review by staff MS has been successfully completed).

[0028] <Regarding Application Form AF for Paper Applications> The application form AF for paper applications will be explained using Figure 2 (Figures 2A and 2B). Figure 2 shows an example of an application form used in a paper application according to the embodiment. Figure 2A shows an example of application form AF. Figure 2B shows an example of a backing sheet for attaching supporting documents to application form AF. Figure 2 shows an example of application form AF when applying for benefits related to pregnancy and childbirth as part of the child-rearing and childbirth support project at the Secretariat JC. As shown in Figure 2A, application form AF has multiple application fields. In this figure, application form AF has application fields R1 to R4. Application field R1 is a field for entering the application date. Application field R2 is a field for entering the applicant's name. Application field R3 is a field for entering the bank account details for payment. Application field R4 is a field for entering any special circumstances that cause the application date to be outside the specified period. As shown in Figure 2B, the form has designated areas for attaching supporting documents. In this figure, there are designated areas for attaching copies of identification documents and for attaching copies of bank passbooks for the recipient's account.

[0029] <Regarding the application screen for online applications> The application screen for online applications will be explained using Figure 3. Figure 3 is a diagram showing an example of an application screen used in an online application according to this embodiment. Figure 3 shows an example of an application screen for online applications corresponding to the paper application form AF shown in Figure 2. For example, when applicant US2 operates the applicant terminal 10 and the applicant terminal 10 accesses the URL corresponding to the application screen for online applications, it is displayed to the applicant terminal 10 via the online application system 50. The application screen has multiple application fields that correspond to the application fields on the paper application form AF. In this diagram, the input fields for the pregnant woman's name, "Pregnant Woman's Last Name," "Pregnant Woman's First Name," "Pregnant Woman's Last Name (Kana)," and "Pregnant Woman's First Name (Kana)," each correspond to application field R2 on the application form AF. Also, the file selection fields for attaching documents, "Copy of Identity Verification Document (Front)" and "Copy of Identity Verification Document (Front)," each correspond to the attachment fields on the attachment sheet for the identity verification document on the application form AF. Although not shown in this diagram, the application screen has input fields for each of the application fields that correspond to the application fields on the paper application form AF. In other words, the application screen has input fields that correspond to application fields R1, R3-R4 on the application form AF.

[0030] <Functional Configuration of the Secretariat Terminal> Referring to Figure 4, the functional configuration of the secretariat terminal 20 according to this embodiment will be described. Figure 4 is a block diagram showing an example of the functional configuration of the secretariat terminal 20 according to this embodiment. As shown in Figure 4, the secretariat terminal 20 includes a communication unit 210, an input unit 220, a storage unit 230, a control unit 240, and an output unit 250.

[0031] (1) Communications Section 210 The communication unit 210 has the function of sending and receiving various types of information. For example, the communication unit 210 communicates with the examination support device 40 and the online application system 50 to send and receive various types of information.

[0032] (2) Input section 220 The input unit 220 has the function of receiving input from staff MS. The input unit 220 is composed of input devices provided as hardware by the secretariat terminal 20, such as a keyboard, mouse, buttons, touch panel, microphone, etc.

[0033] (3) Storage section 230 The storage unit 230 has the function of storing various types of information. The storage unit 230 is composed of storage media provided as hardware by the office terminal 20, such as HDD (Hard Disk Drive), SSD (Solid State Drive), flash memory, EEPROM (Electrically Erasable Programmable Read Only Memory), RAM (Random Access read / write Memory), ROM (Read Only Memory), or any combination of these storage media. The memory unit 230 stores, for example, input data received by the communication unit 210 from the online application system 50.

[0034] (4) Control unit 240 The control unit 240 has the function of controlling the overall operation of the secretariat terminal 20. The control unit 240 is implemented, for example, by causing the CPU (Central Processing Unit) provided as hardware in the secretariat terminal 20 to execute a program. As shown in Figure 4, the control unit 240 comprises an image data processing unit 241, an input data processing unit 242, and an examination result processing unit 243.

[0035] (4-1) Image data processing unit 241 The image data processing unit 241 has the function of processing image data. For example, the image data processing unit 241 downloads image data of attached images (images of attached documents such as identity verification documents) from the online application system 50 and transmits the image data to the examination support device 40.

[0036] (4-2) Input data processing unit 242 The input data processing unit 242 has the function of processing input data. For example, the input data processing unit 242 downloads input data from the online application system 50 and transmits the input data to the examination support device 40.

[0037] (4-3) Review Result Processing Unit 243 The examination result processing unit 243 has the function of processing the examination results. For example, the examination result processing unit 243 transmits the confirmation results entered by the staff MS on the examination screen to the examination support device 40. Based on the confirmation results entered by the staff MS on the examination screen, the examination support device 40 determines whether the examination has been completed successfully as the examination result. When the examination result processing unit 243 notifies the applicant of the examination results in writing, it prints a document showing the examination results using a printing device.

[0038] (5) Output section 250 The output unit 250 has the function of outputting various types of information. The output unit 250 is composed of output devices provided as hardware by the secretariat terminal 20, such as display devices such as a display device or a touch screen (touch panel), and audio output devices such as a speaker. The output unit 250 displays, for example, an input screen or an examination screen based on screen information received from the examination support device 40.

[0039] <Functional Configuration of the Examination Support System> Referring to Figure 5, the functional configuration of the examination support device 40 according to this embodiment will be described. Figure 5 is a block diagram showing an example of the functional configuration of the examination support device 40 according to this embodiment. As shown in Figure 5, the examination support device 40 comprises a communication unit 410, a storage unit 420, and a control unit 430.

[0040] (1) Communications Section 410 The communication unit 410 has the function of sending and receiving various types of information. For example, the communication unit 410 communicates with the secretariat terminal 20 and the review system 60 to send and receive various types of information.

[0041] (2) Storage section 420 The storage unit 420 has the function of storing various types of information. The storage unit 420 is composed of storage media provided as hardware by the examination support device 40, such as HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The memory unit 420 stores, for example, input data received by the communication unit 410 from the secretariat terminal 20, relief information received from the examination system 60, and so on.

[0042] (3) Control unit 430 The control unit 430 has the function of controlling the overall operation of the examination support device 40. The control unit 430 is implemented, for example, by causing the CPU, which is provided as hardware in the examination support device 40, to execute a program. As shown in Figure 5, the control unit 430 includes an acquisition unit for review 431, an input screen display unit 432, a review screen display unit 433, a logic review unit 434, an operator review unit 435, a deficiency processing unit 436, a registration processing unit 437, and a notification processing unit 438.

[0043] (3-1) Section 431 subject to review The review target acquisition unit 431 has the function of acquiring application content that is the subject of input and review operations. For example, when an employee MS is performing input operations related to a paper application form AF, if the image data of the paper application form AF, which is the source of input, is stored in the storage unit 420, the review target acquisition unit 431 reads the image data from the storage unit 420 and displays it on the employee MS's administrative terminal 20. Also, when an employee MS is performing input operations related to attached documents for an online application, the image data of the attached documents attached to the online application, which is the source of input, is read from the storage unit 420 and displayed on the employee MS's administrative terminal 20. Furthermore, when an employee MS performs review work, the review target acquisition unit 431 reads the review target (input data that has been determined to be free of input errors in the input check described later) from the storage unit 420 and displays it as the application content on the review screen via the review screen display unit 433 described later. Furthermore, the review target acquisition unit 431 has a function to register the application content to be entered. For example, when an employee MS starts the input process, the review target acquisition unit 431 associates the pre-issued ID (identification information) with the application content for which the employee MS has started the input process and stores it in the storage unit 420 or the storage unit 620 of the review system 60.

[0044] Furthermore, the data acquisition unit 431 has the function of acquiring data entered by staff MS during input and review operations. For example, when an employee MS performs data entry, the data acquisition unit 431 acquires the application details entered by the employee MS on the input screen from the secretariat terminal 20. Also, when an employee MS performs review work, the data acquisition unit 431 acquires the confirmation results for the confirmation items entered by the employee MS on the review screen from the secretariat terminal 20.

[0045] (3-2) Input screen display unit 432 The input screen display unit 432 displays the input screen on the secretariat terminal 20. The input screen display unit 432 displays the input screen on the secretariat terminal 20 in response to an operation by an employee MS to perform an input task. The input screen display unit 432 retrieves the application details entered by the employee MS in the input fields on the input screen displayed on the secretariat terminal 20. The input screen display unit 432 also displays the application details entered by the employee MS in the input fields on the input screen.

[0046] Here, with reference to Figure 6, an example of an input screen displayed by the input screen display unit 432 on the secretariat terminal 20 will be described. Figure 6 is a diagram showing an example of an input screen according to this embodiment. Figure 6 shows an example of an input screen 70 with multiple input fields. In this diagram, the input screen 70 is provided with input fields 71 ​​to 74. Input field 71 is an input field where the application date is entered and corresponds to application item R1 in the paper application form AF. Input field 72 is an input field where the applicant's name and other information are entered and corresponds to application item R2 in the paper application form AF. Input field 73 is an input field where the information shown on the copy of the identity verification document is entered and corresponds to the pasting field on the attachment sheet for the attachment of the paper application form AF. Input field 73 also corresponds to the operation field for attaching an image of the identity verification document in online applications. Input field 74 is where information shown on the copy of the bank passbook for the transfer account is entered, and it corresponds to the attachment field on the attachment sheet for the bank passbook copy in the paper application form AF. Input field 74 also corresponds to the file selection field for attaching an image of the bank passbook to be attached as other certificates in the online application.

[0047] The input screen display unit 432 performs input checks during the input process. The input screen display unit 432 prompts two staff members (staff member MS1 and MS2) to input the contents of the application items related to the same paper application into their respective office terminals 20. The input screen display unit 432 performs input checks by comparing the input contents of staff members MS1 and MS2 and determining whether there are any differences in the input contents. If there are discrepancies in the input content during the input check, the input screen display unit 432 displays an input screen for entering the application items related to the same paper application on the secretariat terminal 20 of employee MS3, who is different from the two employee MSs (employees MS1 and MS2). In this case, the input screen display unit 432 displays the background of the input fields where the input content differs between the two employee MSs (employees MS1 and MS2) in a different display manner from the background of the other input fields, for example, in red. The input screen display unit 432 stores the application content entered by the third worker, employee MS3, in the storage unit 420 as correct application content without input errors. On the other hand, if there are no discrepancies in the input content during the input check, the input screen display unit 432 stores the application content entered by employee MS1 or M2 in the storage unit 420 as correct application content without input errors.

[0048] (3-3) Examination screen display unit 433 The review screen display unit 433 displays the review screen on the secretariat terminal 20. When an employee MS performs an operation from the secretariat terminal 20 to perform review work, the review screen display unit 433 displays the review screen on the secretariat terminal 20, displays the application details (which have been checked), and also displays confirmation items regarding the application details as a pop-up. For example, if the application item is "Application Date," the review screen display unit 433 displays confirmation items such as "The application date is not within the specified period" as a pop-up on the review screen. Furthermore, the review screen display unit 433 acquires the confirmation results of the staff MS who have confirmed the confirmation items displayed as pop-ups on the review screen. For example, the confirmation result is entered when a check mark is entered in the check box provided for the confirmation item. The review screen display unit 433 acquires information as the confirmation result indicating whether or not a check mark has been entered in the check box of the confirmation item. In addition, the review screen display unit 433 displays a mark indicating that the confirmation item has been confirmed, for example, a check mark in the check box, in response to the staff MS entering the confirmation result.

[0049] (3-4) Logic Review Department 434 The logic review unit 434 performs a logic review. Based on the confirmation results for the confirmation items displayed as pop-ups on the review screen, the logic review unit 434 determines whether or not there are any deficiencies in the application. If a confirmation result indicating that the confirmation item has been correctly checked is given for a confirmation item, for example, if a check mark is entered in the check box, the logic review unit 434 determines that there are no deficiencies in the application. For example, if the application item is "Application Date," then a confirmation item such as "Is the application date within the specified period?" will pop up on the review screen as part of the logic review process. The staff MS will then verify whether the application date falls within the specified period. If the application is submitted within the specified period, the staff MS will enter a check mark in the check box as a confirmation result indicating that the confirmation item was correctly verified, i.e., that the application was submitted within the specified period. In this way, for confirmation items for which a confirmation result (e.g., a check mark) indicating that the confirmation item was correctly verified has been entered, the logic review unit 434 will determine that there are no deficiencies in the application. On the other hand, if it is confirmed that the application date is not within the specified period for this verification item, the staff member MS will indicate that the verification item was not correctly verified, that is, that the application date is not within the specified period, for example, by leaving the check box blank. In this way, if it is confirmed that the verification item is incorrect, for example, if a check mark is not entered in the check box for a verification item, the logic review unit 434 will determine that there is a deficiency in the application content.

[0050] (3-5) Operator Review Department 435 The operator review unit 435 performs operator review. The operator review unit 435 extracts items for which remedial provisions have been established from among the application items that were determined to have deficiencies in the logic review. The operator review unit 435 extracts items for which remedial provisions have been established by referring to the remedial information stored in the review system 60 via the operator review target determination unit 631, which will be described later. The operator review unit 435 displays the confirmation items corresponding to the relief provisions for the extracted items as pop-ups on the review screen. For example, suppose the application item is "Application Date," and the logic review determines that there are deficiencies in the application content, and a remedial provision is in place for this application item. In this case, the operator review unit 435 will display a pop-up with confirmation items corresponding to the remedial provision for the application item "Application Date," such as "Is there a valid reason stated for the application date not being within the specified period?"

[0051] Here, with reference to Figure 7, an example of confirmation items related to relief provisions displayed by the operator review unit 435 on the secretariat terminal 20 will be explained. Figure 7 is a diagram showing an example of confirmation items according to the embodiment. Figure 7 shows an example of a pop-up display of the review screen 80 showing multiple confirmation items. In this diagram, the review screen 80 is provided with confirmation items 81 to 82. Confirmation item 81 is a confirmation item related to relief provisions regarding the fact that the application date is not after the interview date, and includes the confirmation item "The reason why the application date is not after the interview date has been confirmed" and a check box corresponding to this confirmation item. Confirmation item 82 is a confirmation item related to relief provisions regarding the fact that the applicant's (in this diagram, the pregnant woman's) name does not match the name of the person written at the time of the interview, and includes the confirmation item "The pregnant woman's name matches the interview data at the time of pregnancy notification" and a check box corresponding to this confirmation item.

[0052] The Operator Review Unit 435 obtains the confirmation results of the employee MS who has confirmed the confirmation items related to the relief provisions that are displayed as pop-ups on the review screen. For example, the confirmation result is entered when a check mark is entered in the check box provided for the confirmation item related to the relief provisions. The Operator Review Unit 435 obtains information as the confirmation result indicating whether or not a check mark has been entered in the check box for the confirmation item related to the relief provisions. In addition, the Operator Review Unit 435 displays a mark indicating that the confirmation item has been confirmed, for example, a check mark in the check box, in response to the employee MS entering the confirmation result related to the relief provisions.

[0053] Furthermore, the operator review unit 435 performs a double check on the confirmation results related to the relief provisions. The input screen display unit 432 displays the confirmation items related to the relief provisions for the same application as a pop-up on each of the two staff MS (staff MS4 and MS5)'s administrative terminals 20, and prompts each administrative terminal 20 to input the confirmation results for the confirmation items related to the relief provisions. The operator review unit 435 performs a double check by comparing the confirmation results from staff MS4 and MS5 and determining whether there are any differences in the confirmation results. If there are differences in the confirmation results during the double check, the operator review unit 435 displays a message indicating that there are differences in the confirmation results and prompts the staff to perform the check again.

[0054] In this case, the double-check process did not involve having a third staff member (MS) confirm the application of the relief provisions, as was done in the input check. Instead, it displayed a message indicating a discrepancy in the confirmation results and prompted the user to check again. This is because the input check simply corrects input errors, whereas the double-check aims to ensure the fair application of relief provisions, not just correcting errors. While the purpose and application examples of relief provisions are often provided, it can be difficult to determine whether or not to apply them depending on the content of the application. Some staff members may hesitate in deciding whether or not to apply relief provisions and may request review manuals or consult with their superiors. However, depending on the content of the application, there are limits to what one person can decide, and this can increase the workload while also increasing the possibility of making a wrong decision. To address such situations, in this embodiment, the operator review unit 435 can display a message indicating a discrepancy in the review results and prompt the operator to perform a re-review. This allows the operator to understand the review results of other staff members regarding the application of the relief provisions, and to take various actions such as consulting with those staff members, referring to the review manual again based on their perspective, or consulting with a supervisor. This enables fair judgments without increasing the workload compared to making a decision alone.

[0055] If, after prompting the operator review unit 435 to perform a second check during the double-check process, the confirmation results show no discrepancies and the remedial provisions can be applied, the operator review unit 435 considers the deficiencies in the review content to have been resolved. In this case, the operator review unit 435 stores the application content in the storage unit 420 as application content (registration information) for which the review by the staff MS has been successfully completed. On the other hand, if, after prompting a second check during the double-check process, the discrepancies in the confirmation results are not resolved, or if there is a consensus that the relief provisions cannot be applied, the deficiencies in the review content are deemed not to have been resolved. In this case, the operator review unit 435 stores the application content in the storage unit 420 as an application content (deficiency information) for which the review by the staff MS was not completed successfully.

[0056] (3-6) Defect Processing Unit 436 The deficiency processing unit 436 has the function of processing deficiencies in the application. Based on the results of the logic review and operator review described above, the deficiency processing unit 436 determines whether or not there are deficiencies in the application. If it is determined that there are no deficiencies in the application, the deficiency processing unit 436 proceeds with processing normally. On the other hand, if the application is determined to be incomplete, the deficiency processing unit 436 will decide how to address the deficiency depending on the nature of the deficiency. For example, if the deficiency is a minor deficiency in the description, the deficiency processing unit 436 will decide to address it by telephone. This is because minor deficiencies can be easily corrected by confirming with the applicant by telephone. On the other hand, if the deficiency is more than a minor deficiency in the description, the deficiency processing unit 436 will decide to address it by sending a written document. This is because deficiencies other than minor deficiencies cannot be corrected by simply confirming with the applicant by telephone. Examples of deficiencies other than minor deficiencies in the description include serious deficiencies in the description and failure to attach documents.

[0057] (3-7) Registration Processing Unit 437 The registration processing unit 437 has the function of registering registration information to the review system 60. The registration processing unit 437 extracts information indicating the application content from the review subjects for which the review by the staff MS has been successfully completed, and generates registration information. After generation, the registration processing unit 437 transmits the generated registration information to the review system 60 and registers it.

[0058] (3-8) Notification processing unit 438 The notification processing unit 438 has the function of processing the notification of the examination results. The notification processing unit 438 determines the method of notifying the examination results depending on whether the application is a paper application or an online application. For example, if the application is a paper application, the notification processing unit 438 decides to notify the examination results in writing. This is because applicants who submit a paper application may not have an internet connection, and in this case, they would not be able to check the examination results even if notified online. On the other hand, if the application is an online application, the notification processing unit 438 decides to notify the examination results online. This is because applicants who submit an online application have an internet connection, and therefore can check the examination results even if notified online. In this way, providing notifications tailored to the applicant's circumstances can improve convenience for the applicant.

[0059] <Functional Configuration of the Online Application System> Referring to Figure 8, the functional configuration of the online application system 50 according to this embodiment will be described. Figure 8 is a block diagram showing an example of the functional configuration of the online application system 50 according to this embodiment. As shown in Figure 8, the online application system 50 includes a communication unit 510, a storage unit 520, and a control unit 530.

[0060] (1) Communications Section 510 The communication unit 510 has the function of sending and receiving various types of information. For example, the communication unit 510 communicates with the applicant terminal 10 and the secretariat terminal 20 to send and receive various types of information.

[0061] (2) Storage section 520 The storage unit 520 has the function of storing various types of information. The storage unit 520 is composed of storage media provided as hardware by the online application system 50, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The storage unit 520 stores, for example, the input data that the communication unit 510 receives from the applicant terminal 10.

[0062] (3) Control unit 530 The control unit 530 has the function of controlling the overall operation of the online application system 50. The control unit 530 is implemented, for example, by causing the CPU, which is provided as hardware in the online application system 50, to execute a program. As shown in Figure 8, the control unit 530 includes an input data confirmation unit 531, an input data registration unit 532, and an input data output unit 533.

[0063] (3-1) Input data verification unit 531 The input data verification unit 531 has the function of checking whether there are any deficiencies in the input data entered by the applicant US2. If there are deficiencies in the input data, the input data verification unit 531 displays an error to the applicant terminal 10 indicating that there are deficiencies. On the other hand, if there are no deficiencies in the input data, the input data verification unit 531 proceeds with processing normally.

[0064] (3-2) Input data registration unit 532 The input data registration unit 532 has the function of registering input data. For example, the input data registration unit 532 registers input data that has been confirmed to be free of defects by the input data verification unit 531 to the storage unit 520.

[0065] (3-3) Input data output unit 533 The input data output unit 533 has the function of outputting input data. For example, when the secretariat terminal 20 requests the download of input data, the input data output unit 533 outputs the target input data from the storage unit 520 and sends it to the secretariat terminal 20. The input data output unit 533 may transmit the input data to the secretariat terminal 20 without receiving a download request from the secretariat terminal 20. For example, the input data output unit 533 may transmit the input data to the secretariat terminal 20 when the input data is registered in the storage unit 520 by the input data registration unit 532.

[0066] <Functional Configuration of the Review System> Referring to Figure 9, the functional configuration of the examination system 60 according to this embodiment will be described. Figure 9 is a block diagram showing an example of the functional configuration of the examination system 60 according to this embodiment. As shown in Figure 9, the review system 60 comprises a communication unit 610, a storage unit 620, and a control unit 630.

[0067] (1) Communications Section 610 The communication unit 610 has the function of sending and receiving various types of information. For example, the communication unit 610 communicates with the examination support device 40 to send and receive various types of information.

[0068] (2) Storage section 620 The storage unit 620 has the function of storing various types of information. The storage unit 620 is composed of storage media provided as hardware by the review system 60, such as HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The memory unit 620 stores, for example, relief information managed by local governments. The memory unit 620 also stores registration information received by the communication unit 610 from the examination support device 40.

[0069] (3) Control unit 630 The control unit 630 has the function of controlling the overall operation of the examination system 60. The control unit 630 is implemented, for example, by causing the CPU, which is provided as hardware in the examination system 60, to execute a program. As shown in Figure 9, the control unit 630 includes an operator review target determination unit 631 and a registration information registration unit 632.

[0070] (3-1) Operator review target determination unit 631 The Operator Review Target Determination Unit 631 has the function of processing the application of relief provisions. The Operator Review Target Determination Unit 631 obtains application items that have been determined to have deficiencies in the logic review from the Operator Review Unit 435 of the Review Support Device 40. For example, if the Operator Review Unit 435 of the Review Support Device 40 has determined that there are application items that have deficiencies in the logic review, it transmits those application items that have been determined to have deficiencies to the Review System 60. The Review System 60 refers to the relief information stored in the Storage Unit 620 based on the application items notified by the Review Support Device 40 and determines whether or not relief provisions are provided for the application items. If relief provisions are provided, the Operator Review Target Determination Unit 631 reads and obtains confirmation items related to the application of relief provisions from the relief information. The Operator Review Target Determination Unit 631 transmits to the Review Support Device 40 the application items for which relief provisions are provided, and the confirmation items related to the application of relief provisions set for those application items for which relief provisions are provided. The examination support device 40 outputs information received from the operator examination target determination unit 631 of the examination system 60 (information indicating application items for which relief provisions are provided, and confirmation items related to the application of those relief provisions set for application items for which relief provisions are provided) to the operator examination unit 435.

[0071] (3-2) Registration Information Section 632 The registration information registration unit 632 has the function of registering registration information. For example, the registration information registration unit 632 registers the registration information received by the communication unit 610 from the examination support device 40 in the storage unit 620.

[0072] <Processing flow> The processing flow according to this embodiment will be described with reference to Figures 10 and 11.

[0073] (1) Flow of processing for review of paper applications First, with reference to Figure 10, the processing flow related to the review of a paper application according to this embodiment will be explained. Figure 10 is a sequence diagram showing an example of the processing flow related to the review of a paper application according to this embodiment.

[0074] As shown in Figure 10, first, in the review support system 1, ID registration is performed when the input work is started (step S101). ID registration is the process of registering the application content to be the subject of the input work. When the input work by the employee MS is started, the review target acquisition unit 431 issues an ID (identification information) to the application content for which the input work has been started, and stores the issued ID and the application content in association with each other in the storage unit 420 or the storage unit 620 of the review system 60. Next, the input screen display unit 432 performs the first person's input (step S102). The first person's input is performed by one of the two staff members MS involved in input checking (for example, staff member MS1). The input screen display unit 432 displays the input screen on staff member MS1's office terminal 20 and retrieves the application details entered in the input fields of the displayed input screen from the office terminal 20. Next, the input screen display unit 432 performs the input by the second person (step S103). The input by the second person is performed by the other of the two staff members MS involved in input checking (for example, staff member MS2). The input screen display unit 432 displays the input screen on staff member MS2's office terminal 20 and retrieves the application details entered in the input fields of the displayed input screen from the office terminal 20. Next, the input screen display unit 432 determines whether there are any input discrepancies based on the input check (step S104). The input screen display unit 432 compares the application contents entered in the input fields obtained from the respective secretariat terminals 20 of staff members MS1 and MS2, determines whether there are any discrepancies in the entered application contents, and if there are discrepancies, extracts the parts that differ. If there are input discrepancies in step S104, the input screen display unit 432 performs input by a third person (step S105). The third person input is performed by a different employee MS (for example, employee MS3) than the two employee MSs involved in the input check. The input screen display unit 432 displays the input screen on employee MS3's secretariat terminal 20 and retrieves the application content entered in the input fields of the displayed input screen from the secretariat terminal 20. On the input screen for the third person input, the input screen display unit 432 displays the background of the input fields where the input content differs between the two employee MSs (employees MS1 and MS2) in a different display manner from the background of the other input fields, for example, in red. The input screen display unit 432 stores the application content entered in the input fields of the input screen from employee MS3's secretariat terminal 20 as the application content with the input errors corrected, and stores it in the storage unit 420 as the subject of the review process. If there are no input discrepancies in step S104, the input screen display unit 432 considers the application details entered into the input fields on the input screen from the administrative office terminal 20 of employee MS1 (or employee MS2) as application details without input errors and stores them in the storage unit 420 as subject to review.

[0075] Next, the review process is performed in the review support system 1 (step S106). The review screen display unit 433 displays the review screen on the secretariat terminal 20, showing the application details (which have been checked), and also displays confirmation items for those application details as a pop-up. The review screen display unit 433 obtains the confirmation results from the staff MS who have confirmed the confirmation items displayed as pop-ups on the review screen. Next, the logic review unit 434 performs a logic review to determine whether or not there are any deficiencies in the application (step S107). If a check mark is entered in the check box provided in the confirmation item, the logic review unit 434 determines that there are no deficiencies in the application. On the other hand, if a check mark is not entered in the check box provided in the confirmation item, the logic review unit 434 determines that there are deficiencies in the application. If it is determined in step S107 that there are deficiencies in the application, the operator review unit 435 decides whether or not to perform an operator review (check mark review) (step S108). The operator review unit 435 determines whether or not there are any items for which a remedy provision has been established among the application items for which a deficiency in the logic review has been determined. If there are application items for which a remedy provision has been established, the operator review unit 435 obtains the confirmation items related to the remedy provision corresponding to that application item and executes the process shown in step S109. The Operator Review Unit 435 performs a double-check of the operator review. First, the first check mark is performed (step S109). The first check mark is a review task in which one of the two staff MSs involved in the check mark (for example, staff MS4) confirms whether or not to apply the relief provisions to the application content that is incomplete. The Input Screen Display Unit 432 displays the review screen on staff MS4's secretariat terminal 20, displays the application content on the displayed review screen, displays confirmation items related to the relief provisions as a pop-up, and obtains information from the secretariat terminal 20 indicating whether or not the check boxes for the confirmation items have been filled in. Next, the operator review unit 435 performs a second check (step S110). The second check is a review process in which the other of the two staff members MS involved in the check (for example, staff member MS5) confirms whether or not to apply the relief provisions to the application content that is incomplete. The input screen display unit 432 displays the review screen on staff member MS5's office terminal 20, displays the application content on the displayed review screen, displays confirmation items related to the relief provisions as pop-ups, and obtains information from the office terminal 20 indicating whether or not the check boxes for the confirmation items have been filled in. The operator review unit 435 compares the entries in the check boxes for the confirmation items related to the relief provisions, obtained from the respective administrative terminals 20 of staff members MS4 and MS5, and determines whether there are any discrepancies in the entries in the check boxes. If there are discrepancies, the operator review unit 435 displays a message on the administrative terminals 20 of staff members MS4 and MS5 indicating that there are discrepancies in the confirmation results and prompts them to perform the confirmation again.

[0076] The review support device 40 returns the process to step S106 and determines whether the deficiencies have been resolved after logic review (step S107) and operator review (steps S109, S110). If it is determined in step S108 that there are no application items to be reviewed by an operator (check mark review), the review support device 40 determines that there are deficiencies in the application and that the review by the staff MS was not completed successfully (step S111). If the deficiency is a minor deficiency in the description, the deficiency processing unit 436 will resolve the deficiency by making a phone call or other means (step S112). If the deficiency is resolved, the deficiency processing unit 436 will make a note of the deficiency in the application and leave a record that the deficiency has been resolved (step S113). The review support device 40 returns the process to step S106. On the other hand, if the deficiency is not a minor deficiency in the description or cannot be resolved, the deficiency processing unit 436 terminates the process. If it is determined in step S107 that there are no deficiencies in the application, the deficiency processing unit 436 determines that the review of the application by the staff MS has been successfully completed (step S114). The registration processing unit 437 changes the status of the application that has been successfully reviewed to be eligible for payment of the grant etc. related to the application (step S115), notifies the review system 60 of the registration information, and creates deposit data for payment of the grant etc. in cooperation with the review system 60 (step S116). The review support device 40 terminates processing.

[0077] (2) Flow of processing related to the review of online applications Next, with reference to Figure 11, the processing flow related to the review of an online application according to this embodiment will be described. Figure 11 is a sequence diagram showing an example of the processing flow related to the review of an online application according to this embodiment.

[0078] As shown in Figure 11, first, when the input work is started in the review support system 1, the review target acquisition unit 431 downloads input data from the online application system 50 (Web) to acquire the input data to be used for the input work (step S201). The review target acquisition unit 431 uploads the downloaded input data to the DB (database) by storing it in the storage unit 420 (step S202). In online applications, the input screen display unit 432 only performs the input task of the information indicated in the image data of the attached documents (step S203). In other words, in online applications, it does not perform the input task of the application details written in the application form AF. The input screen display unit 432 displays the input screen on the staff member MS's administrative terminal 20 and retrieves the application details entered in the attached document input fields on the displayed input screen from the administrative terminal 20. The input screen display unit 432 stores the application details entered in the attached documents input field on the input screen from the staff MS's administrative terminal 20 in the storage unit 420 as the subject of the review process. The processes shown in steps S204 to S214 are equivalent to the processes shown in steps S106 to S116, so their explanation is omitted. The review support device 40 works in conjunction with the review system 60 to display the expected payment date on the online application system 50 (Web). This expected payment date is written in a bat file, for example, and updated periodically (for example, daily). By displaying the expected payment date on the online application system 50 (Web), applicants who have submitted an online application can understand the expected payment date of the benefit related to their application.

[0079] As described above, the examination support system 1 according to this embodiment comprises a logic examination unit 434 and an operator examination unit 435. The logic examination unit 434 performs a logic examination to determine whether or not there are deficiencies in the application content. The operator examination unit 435 extracts items from the items that the logic examination unit 434 has determined to be deficiencies in the application content for which provisions are available to correct the deficiencies. The operator examination unit 435 displays confirmation items (on the secretariat terminal 20) according to the provisions for correction in the extracted items. The operator examination unit 435 obtains confirmation results (from the secretariat terminal 20) on whether or not the operator has confirmed the confirmation items. As a result, in the examination support system 1 of this embodiment, when there are deficiencies in the application content, it is easy to determine whether or not correction provisions can be applied to the deficiencies, and it is not necessary for staff MS to refer to examination manuals or the like to determine whether or not provisions such as exceptions or special cases can be applied to deficiencies in the application documents. For this reason, the workload on workers in the examination work for applications for various procedures can be reduced.

[0080] <Variation> Here, we will describe some modifications of the embodiments described above. Each modification described below may be applied to each embodiment independently or in combination with each embodiment. Furthermore, each modification may be applied in place of the configuration described in each embodiment, or it may be applied in addition to the configuration described in each embodiment.

[0081] The operator review unit 435 may display the confirmation items related to the relief provisions on the secretariat terminal 20, as well as display the content of the relief provisions. The content of the relief provisions may include, for example, the purpose and application examples of those provisions. When staff MS check the confirmation items related to the relief provisions, this saves them the trouble of having to refer to the review manual or other documents again to find the relevant relief provisions. Furthermore, the operator review unit 435 may display the confirmation items related to the relief provisions on the secretariat terminal 20, as well as examples of the application of the relief provisions and corresponding check boxes. When the staff member MS determines that the relief provisions should be applied according to the confirmation items, they also determine which application example applies to the application content that is the subject of this review work, and enter a check mark in the check box corresponding to the applicable application example. The operator review unit 435 obtains from the secretariat terminal 20 information indicating whether or not a check mark has been entered in the check box of the confirmation items related to the relief provisions, as well as information indicating the application example on which a check mark has been entered. This makes it possible to leave a record of which application example was used as the basis for the decision on the application of the relief provisions.

[0082] In step S203, the input screen display unit 432 may compare the application details of the attached documents submitted by applicant US2 during online application with the details of the attached documents entered by staff member MS, and determine whether there are any input discrepancies. If there are discrepancies between the two, the input screen display unit 432 extracts the discrepancies. The input screen display unit 432 displays the background of the input field with the discrepancy in a different display manner from the background of the other input fields, for example, in red. The input screen display unit 432 stores the application details that do not have discrepancies in the storage unit 420 as the subject of the review process. As financial institutions expand their services, the supporting documents attached to online applications tend to become more diverse. For example, applicants who use internet banking may not have a physical passbook. In such cases, screenshots of screens showing the account name and account number may be attached as supporting documents to the online application. In these cases, the account name and account number are often shown in a different format than that of a physical passbook. Furthermore, the methods used to capture images are diversifying; scanners, photocopiers, or the cameras standardly equipped on smartphones are used to obtain image data of physical passbooks. Images captured by cameras have varying angles of view, and the brightness may be inconsistent, sometimes being too bright or too dark in certain areas. Even if optical character recognition (OCR) technology is applied to such image data, it is difficult to reliably and accurately read the account name and account number. As a countermeasure, the contents of the attached documents were to be entered by the staff MS. Furthermore, since input errors can occur when a human (staff MS) ​​performs the input work, this modified version compares the contents of the attached documents submitted by the applicant US2 with the contents of the attached documents entered by the staff MS to determine whether there are any input discrepancies. This allows for verification that the contents of the image data and the application contents are consistent, in response to the diversification of image data attached to online applications, and helps to suppress the occurrence of input errors.

[0083] Furthermore, although the embodiments described above described examples where the application method is paper application or online application, the invention is not limited to such examples. For example, the application methods may include offline applications. An offline application is an application method that is performed offline. One example of an offline application is a method in which the applicant visits the provider's facility and enters the necessary information on a terminal set up inside the facility (for example, at the administrative office's counter). In this case, the input data entered by the applicant into the terminal is linked to the review support device 40. When linking, the input data may be linked to the review support device 40 via the administrative office terminal 20, or it may be linked directly to the review support device 40.

[0084] Offline applications may also be submitted, for example, by the applicant visiting the provider's facility, filling out the application form, and submitting it there. In this case, the facility staff member who receives the application form from the applicant will record the application details by scanning it using a reader, similar to how it would be done with a paper application.

[0085] Offline applications may also be processed in a way that, for example, the applicant calls the facility, and the facility staff member receives the information from the applicant over the phone and either enters it into a terminal or fills out the application form on their behalf. In the case of proxy entry, the data entered into the terminal by the staff member is linked to the review support device 40. In the case of proxy filling out, the staff member records the application details by scanning the completed application form with a reader or similar device.

[0086] Furthermore, although the above-described embodiment described an example where the provider is an administrative agency (local government) and the applicant is a resident, the embodiment is not limited to such an example. For example, the provider may be a government agency and the applicant may be a private company. In this case, the examination system 60 according to the above embodiment has pre-registered relief information regarding relief provisions for examinations of private companies within the jurisdiction of the local government.

[0087] The provider may be a private company, and the applicant may be a consumer. In this case, the examination system 60 according to the above embodiment is replaced by a corporate system, and the corporate system is pre-registered with relief information regarding relief provisions concerning the examination of the use and contracts of services provided to consumers managed by private companies.

[0088] Furthermore, the aforementioned examination support system 1 may allow applications by proxy. For example, suppose an application is submitted by an agent of a certain applicant (for example, the applicant's parent or child). In this case, the agent submits the application with a certificate proving that they are acting on behalf of the applicant. The data of the certificate is imported into the examination support system 1, displayed on the input screen by the input screen display unit 432 of the examination support device 40, and its contents are entered into the input fields. After it is confirmed that there are no input errors in the information on the certificate, the contents of the certificate are displayed on the examination screen by the examination screen display unit 433. This allows the person in charge of reviewing applications to determine that the application is being submitted by an agent by checking the displayed certificate.

[0089] The above describes modifications of embodiments of the present invention. It should be noted that some or all of the functions of the examination support system 1 in the above-described embodiments may be implemented using a computer. In this case, the functions may be implemented by recording a program for implementing these functions on a computer-readable recording medium, loading the program recorded on this recording medium into a computer system, and executing it. Here, "computer system" includes hardware such as an OS and peripheral devices. "Computer-readable recording medium" refers to portable media such as flexible disks, magneto-optical disks, ROMs, CD-ROMs, and storage devices such as hard disks built into a computer system. Furthermore, "computer-readable recording medium" may also include those that dynamically hold programs for a short period, such as communication lines used when transmitting programs via networks such as the Internet or communication lines such as telephone lines, and those that hold programs for a certain period, such as volatile memory inside a computer system acting as a server or client. The above-mentioned program may be for implementing some of the functions described above, or it may be a program that can implement the above-mentioned functions in combination with a program already recorded in the computer system, or it may be implemented using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0090] Although embodiments of this invention have been described in detail above with reference to the drawings, the specific configuration is not limited to those described above, and various design changes can be made without departing from the spirit of this invention. [Explanation of Symbols]

[0091] 1... Examination support system, 10... Applicant terminal, 20... Secretariat terminal, 40... Examination support device, 50... Online application system, 60... Examination system, 70... Input screen, 80... Examination screen, 430... Control unit, 431... Examination target acquisition unit, 432... Input screen display unit, 433... Examination screen display unit, 434... Logic examination unit, 435... Operator examination unit, 436... Deficiency processing unit, 437... Registration processing unit, 438... Notification processing unit, 631... Operator examination target determination unit, 632... Registration information registration unit

Claims

1. The logic review department conducts a logic review to determine whether or not there are any deficiencies in the application, The Logic Review Unit extracts items from the application content that the Logic Review Unit has determined to be deficiencies, for which there are provisions for remediation that can correct the deficiencies; displays the confirmation items corresponding to the provisions for remediation in the extracted items; and obtains the confirmation results of the operator who has confirmed the said confirmation items. A review support device equipped with the following features.

2. The operator review unit obtains the first confirmation result confirmed by the first operator for the confirmation item, obtains the second confirmation result confirmed by a second operator different from the first operator for the confirmation item, and if there is a difference between the first confirmation result and the second confirmation result, displays a statement indicating that there is a difference in the confirmation results. The examination support device according to claim 1.

3. The operator review unit displays the confirmation items, as well as examples of the application of the relief provisions corresponding to the confirmation items and check boxes corresponding to the application examples. The examination support device according to claim 1.

4. The operator review unit displays the verification items and the relief provisions corresponding to the verification items. The examination support device according to claim 1.

5. The system further includes an input screen display unit that shows an input screen for entering the information contained in the attached documents submitted with the application. The input screen display unit compares the application contents of the attached documents submitted by the applicant at the time of application with the contents entered in the input fields on the input screen for entering the contents of the attached documents, and determines whether or not there are any input discrepancies. The examination support device according to claim 1.

6. A method for supporting examination operations performed by a computer, which is an examination operation support device, The logic review department conducts a logic review to determine whether or not there are any deficiencies in the application. The operator review unit extracts items from the application content that the logic review unit has determined to be deficiencies, for which there are provisions for remediation that can correct the deficiencies, displays the confirmation items corresponding to the remediation provisions for the extracted items, and obtains the confirmation results that the operator has confirmed for the said confirmation items. Methods for supporting the review process.

7. A computer, which is a device for supporting the examination process, The Logic Review Department will conduct a logic review to determine whether or not there are any deficiencies in the application. The Operator Review Unit extracts items from the Logic Review Unit that have been determined to have deficiencies in the application, for which there are provisions for remediation that can correct the deficiencies; displays the confirmation items corresponding to the remediation provisions for the extracted items; and obtains the confirmation results that the operator has confirmed for the said confirmation items. program.

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