Information processing system and information processing method

Abstract

This allows users of elevator equipment to easily check the status of maintenance personnel dispatch. [Solution] The status information provision system (1) includes a storage unit (12) that stores status information for each elevator (2), including the status of dispatch of maintenance personnel to the elevator (2); an extraction unit (131) that extracts status information of the elevator (2) identified by the identification information from the storage unit (12) in response to a request from a terminal device (4) that has acquired identification information from an identifier (5) on which identification information for the elevator (2) is recorded; and an update unit (132) that transmits the extracted status information to the terminal device (4).

Description

Technical Field

[0001] The present disclosure relates to an information processing system and an information processing method.

Background Art

[0002] Patent Document 1 discloses a control center device for remotely monitoring the state of an elevator, which can determine the presence or absence of entrapment even at a site where communication is not possible.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, the invention described in Patent Document 1 does not allow users of elevator equipment to confirm the dispatch status of maintenance personnel when an event requiring recovery work occurs.

[0005] One aspect of the present disclosure aims to provide an information processing system and an information processing method that enable users of elevator equipment to confirm the dispatch status of maintenance personnel.

Means for Solving the Problems

[0006] An information processing system according to one aspect of the present disclosure includes a storage unit that stores status information including the dispatch status of maintenance personnel for each elevator equipment to solve the above problems, and an extraction unit that extracts the status information of the elevator equipment identified by the identification information from the storage unit in response to a request from a terminal device that has acquired the identification information from an identifier on which the identification information for identifying the elevator equipment is recorded, and a transmission unit that transmits the extracted status information to the terminal device.

[0007] An information processing method according to one aspect of the present disclosure, in order to solve the above problem, includes an extraction step of extracting the status information of the elevator equipment identified by the identification information from a storage unit that stores status information including the status of dispatch of maintenance personnel to the elevator equipment for each elevator equipment, in response to a request from a terminal device that has acquired the identification information from an identifier on which identification information identifying the elevator equipment is recorded, and a transmission step of transmitting the extracted status information to the terminal device. [Effects of the Invention]

[0008] An information processing system and information processing method relating to one form of this disclosure allows users of elevator equipment to easily check the status of maintenance personnel dispatch. [Brief explanation of the drawing]

[0009] [Figure 1] This block diagram shows an example of the general configuration of the situation information provision system related to this disclosure. [Figure 2] An example of status information regarding the first elevator equipment is shown below. [Figure 3] An example of status information regarding the second elevator equipment is shown below. [Figure 4] This is a flowchart illustrating an example of the operation of elevator equipment and a monitoring center. [Figure 5] This is a flowchart illustrating examples of the operation of terminal devices (smartphones) and monitoring centers. [Figure 6] This figure shows an example of status information displayed on a smartphone screen. [Figure 7] This is a flowchart illustrating an example of the operation of elevator equipment and a monitoring center. [Figure 8] This is a flowchart illustrating examples of the operation of terminal devices (smartphones) and monitoring centers. [Figure 9] This shows an example of the display screen for LINE Mini Apps. [Figure 10]A flowchart of the information processing method related to this disclosure is shown. [Modes for carrying out the invention]

[0010] Hereinafter, one embodiment of this disclosure will be described in detail with reference to Figure 1, etc.

[0011] (Configuration of Situation Information Provision System 1) Referring to Figure 1, the configuration of the situation information provision system 1, which is one aspect of the information processing system related to this disclosure, will be explained. Figure 1 is a block diagram showing an example of the schematic configuration of the situation information provision system 1 related to this disclosure.

[0012] The status information provision system 1 is a system that allows users of the terminal device 4 to check the dispatch status of maintenance personnel for the elevator equipment 2, and includes the elevator equipment 2, remote monitoring device 3, terminal device 4, identification device 5, and monitoring center 10. The configuration of each component will be described below.

[0013] (Elevator equipment 2, remote monitoring device 3, terminal device 4, identification device 5) The elevator equipment 2 is typically an elevator, but may also be a passenger conveyor such as an escalator. The elevator equipment 2 included in the status information provision system 1 may be one or more units. The status information provision system 1 may include multiple elevator equipment 2 of different types, such as elevators and passenger conveyors.

[0014] Elevator equipment 2 may include monitored equipment whose operating status can be remotely monitored and unmonitored equipment whose operating status cannot be remotely monitored. For monitored equipment, maintenance personnel do not need to physically visit the location to check its operating status. On the other hand, for unmonitored equipment, operators typically receive calls (callbacks) regarding its operating status from the equipment's manager or user via telephone or other means. Alternatively, for unmonitored equipment, maintenance personnel may physically visit the location to check its operating status.

[0015] In the following description, among the elevator facilities 2, the elevator facilities whose operating status can be remotely monitored may be referred to as the first elevator facilities, and the elevator facilities located within a predetermined range from the first elevator facilities and whose operating status cannot be remotely monitored may be referred to as the second elevator facilities.

[0016] The predetermined range may be, for example, a circular range with an arbitrary predetermined distance such as 500 m as the radius centered on the first elevator facilities. Alternatively, in the event of a past disaster, it may indicate the relationship in which the first elevator facilities that actually stopped operating and the second elevator facilities located around the first elevator facilities and also stopped operating were linked to each other.

[0017] The remote monitoring device 3 monitors the operating status, faults, and / or abnormalities of the elevator facilities 2 (first elevator facilities) in real time and transmits the acquired data to the monitoring center 10. Thereby, when an abnormality occurs in the elevator facilities 2, etc., the remote monitoring device 3 enables prompt maintenance work by maintenance personnel and can prevent and / or streamline the maintenance of the elevator facilities 2.

[0018] When the elevator facilities 2 are elevators, the remote monitoring device 3 grasps the status of the elevators based on the ON-OFF signal from the inspection switch provided on the operation panel of the elevator facilities 2, etc., which switches between the normal operating state and the maintenance environment state, and transmits the data acquired from the elevator facilities 2 to the monitoring center 10. Specifically, when the inspection switch is operated to ON, the remote monitoring device 3 that has received the ON signal determines that the elevator facilities 2 have switched to the maintenance environment state (inspection mode), and transmits information indicating that to the monitoring center 10. When the inspection of the elevator is completed and the inspection switch is operated to OFF, the remote monitoring device 3 determines that the elevator facilities 2 have switched to the normal operating state (operation mode). The remote monitoring device 3 may grasp the status of a plurality of elevators provided in one building.

[0019] The remote monitoring device 3 is composed of various sensors, communication devices, etc., attached to the inside of the elevator facilities 2 or to the control device of the elevator facilities 2.

[0020] Terminal device 4 may be a mobile device such as a smartphone or tablet, or a wearable device such as a smartwatch, held by a user (including the manager of the elevator equipment 2). Terminal device 4 is connected to the monitoring center 10 in a communicative manner. Terminal device 4 may have a display unit for displaying status information received from the monitoring center 10, and / or output means such as a microphone for outputting the status information received from the monitoring center 10 as audio. Terminal device 4 acquires identification information from the identifier 5.

[0021] The identifier 5 records readable identification information for the elevator equipment 2. This identification information is, for example, the registration number of the elevator equipment 2. A typical example of the identifier 5 is an information code, such as a one-dimensional code like a barcode, or a two-dimensional code like a QR code (registered trademark). The identification information recorded in the identifier 5 can be easily read by a scanner or camera built into or attached to the terminal device 4.

[0022] The identification element 5 may be provided at the landing of the elevator equipment 2, or it may be provided on an electronic medium or paper medium that can be used by users (including the administrator) of the elevator equipment 2.

[0023] (Monitoring Center 10) The monitoring center 10 monitors the elevator equipment 2 for any malfunctions or other issues. For example, the elevator monitoring center 10 remotely monitors multiple elevators 24 hours a day and is responsible for responding quickly when an abnormality or malfunction occurs. The monitoring center 10 ensures the safety of people inside the elevators, detects abnormalities, receives emergency calls, and assists in resolving problems through remote operation. The monitoring center 10 also analyzes monitoring data and uses it for preventive maintenance and / or efficient maintenance planning.

[0024] The monitoring center 10 is configured to communicate with the remote monitoring device 3 and the terminal device 4. The monitoring center 10 is connected to the remote monitoring device 3 and the terminal device 4 using a mobile phone communication line such as LTE (Long Term Evolution, registered trademark), a telephone line, WiFi (registered trademark), and / or an internet line.

[0025] The monitoring center 10 is operated via operator control devices by an operator stationed at the monitoring center 10 to monitor the elevator equipment 2. The operator control devices are, for example, personal computers.

[0026] In addition to operator control devices, the monitoring center 10 may also be equipped with a server (not shown) for managing the telephone numbers of maintenance personnel. For example, an operator may use the operator control device to transmit the telephone numbers of maintenance personnel stored on the server to the remote monitoring device 3. Furthermore, the monitoring center 10 uses the operator control device to have operators respond to inquiries from users.

[0027] The configuration of the monitoring center 10 related to this disclosure is described below.

[0028] The monitoring center 10 includes a communication unit 11, a storage unit 12, and a control unit 13.

[0029] The communication unit 11 is a communication module for communicating between the remote monitoring device 3 and the monitoring center 10, and between the terminal device 4 and the monitoring center 10.

[0030] Specifically, the communication unit 11 receives signals from the remote monitoring device 3 regarding the operation of the elevator equipment 2 (operating status, malfunction, or abnormality, etc.). For example, the communication unit 11 receives a signal from the remote monitoring device 3 indicating that the elevator equipment 2 has stopped operating.

[0031] The communication unit 11 receives a request from the terminal device 4, which has acquired identification information from the identifier 5 on which identification information for the elevator equipment 2 is recorded, and transmits the status information extracted from the storage unit 12 to the terminal device 4.

[0032] The memory unit 12 stores status information, including the dispatch status of maintenance personnel to the elevator equipment 2, in an updatable manner. The dispatch status includes, for example, situations such as "dispatch of maintenance personnel being coordinated," "maintenance personnel being dispatched," and "maintenance personnel not responding" (hereinafter referred to as "not responding"). The memory unit 12 may be installed either inside or outside the monitoring center 10. The memory unit 12 may also store the dispatch status as status information linked to other information. An example of this is shown in Figures 2 and 3.

[0033] Figure 2 shows an example of status information for elevator equipment 2 (first elevator equipment). Figure 3 shows an example of status information for elevator equipment 2 (second elevator equipment).

[0034] The memory unit 12 stores, for example, the registration number which is identification information for the elevator equipment 2, the name of the building in which the elevator equipment 2 is installed, whether or not the elevator equipment 2 has a remote monitoring device 3, the current status of the elevator equipment 2, the status of maintenance personnel dispatch, the recovery history, and the ON / OFF status of the inspection switch (SW), linking them together as status information. In Figures 2 and 3, the elevator equipment 2 is assumed to be an elevator. Figures 2 and 3 are examples of status information and are not limited to these.

[0035] The registration number for elevator equipment 2 is not limited, but could be a number like "A0001". The name of the building where elevator equipment 2 is installed is not limited, but could be a name like "Osaka Building". Whether elevator equipment 2 has remote monitoring device 3 is not limited, but the information should indicate "Yes" or "No". The current status of the elevator is not limited, but could indicate "In operation" or "Out of service". The status of maintenance personnel dispatch is not limited, but could indicate "Not available", "Dispatched", "Restoration work in progress", and / or "Under adjustment". The restoration history is not limited, but could indicate "Yes" or "No". The inspection switch is not limited, but could indicate "ON" or "OFF".

[0036] The diagram shown in reference numeral 201 in Figure 2 illustrates an example of situation information before an earthquake. In this case, the situation information is as follows: registration number "A0001", building name "Osaka Building", remote monitoring device "Yes", elevator status "Operating", maintenance personnel dispatch status "Not responded", recovery history "None", and inspection switch "OFF".

[0037] The diagram shown in reference numeral 202 of Figure 2 shows, as an example, an example of status information when the monitoring center 10 receives a signal from the remote monitoring device 3 to suspend operation of the elevator equipment 2 after an earthquake. At this time, the status information is updated from the diagram shown in reference numeral 201 to show the elevator status as "suspended" and the maintenance personnel dispatch status as "under adjustment".

[0038] The diagram shown by reference numeral 203 in Figure 2 shows an example of status information when a maintenance worker turns on the inspection switch during recovery work. At this time, the status information is updated from the diagram shown by reference numeral 202 to show the maintenance worker dispatch status as "Recovery work in progress" and the inspection switch as "ON".

[0039] The diagram shown in reference numeral 204 of Figure 2 shows an example of status information when a maintenance worker has completed the restoration and turned the inspection switch OFF. At this time, the status information has been updated from the diagram shown in reference numeral 203 to show the elevator current status as "operating", the maintenance worker dispatch status as "not responding", the restoration history as "present", and the inspection switch as "OFF".

[0040] The background to the changes in situational information from the figure shown in reference numeral 202 to the figure shown in reference numeral 204 is as follows:

[0041] If the elevator equipment 2 is an elevator, the start and end of an inspection can be notified to the monitoring center 10 by turning the inspection switch on or off on the elevator. Specifically, the inspection switch is OFF during normal elevator operation, and event codes output according to the elevator's movement are sent to the monitoring center 10. Some event codes serve as error codes. In the event of trouble, these event codes are analyzed, and the cause of the elevator malfunction may be identified. When the monitoring center 10 receives an event code that is likely to indicate a malfunction or failure, an alert is sent to the terminal device held by the maintenance worker, and the maintenance worker who receives the alert remotely checks the status of the elevator in question.

[0042] Then, when a maintenance worker is dispatched to the elevator that has triggered the alert and turns on the inspection switch during the inspection, the event code will no longer be sent to the monitoring center 10. This is to prevent unnecessary verification work by the maintenance worker by preventing unnecessary event codes from being sent to the monitoring center 10.

[0043] Thus, the ON signal from the inspection switch is transmitted to the monitoring center 10, indicating that maintenance personnel are in the process of restoration work. Conversely, the OFF signal from the inspection switch is transmitted to the monitoring center 10, indicating that maintenance work by the maintenance personnel has been completed. The status information shown in Figure 2 reflects the changes in the situation before and after the earthquake, and when maintenance personnel turned the inspection switch ON and OFF after the earthquake.

[0044] Next, referring to Figure 3, which shows an example of status information for elevator equipment 2 (second elevator equipment). The diagram indicated by reference numeral 301 in Figure 3 shows an example of status information before the earthquake occurred. At this time, the status information is: registration number "A0002", building name "Kyoto Building", remote monitoring device "None", elevator current status "Operating", maintenance personnel dispatch status "Not responded", and recovery history "None". Since the second elevator equipment is not equipped with a remote monitoring device, the ON or OFF signal of the inspection switch is not transmitted to the monitoring center 10, and the inspection SW is set to "-".

[0045] The diagram shown in reference numeral 302 in Figure 3 illustrates an example of situation information after receiving notification from an elevator user following an earthquake. At this time, the elevator status has been updated to "Out of Service" and the maintenance personnel dispatch status to "Under Adjustment" compared to the diagram shown in reference numeral 301.

[0046] The diagram shown by reference numeral 303 in Figure 3 shows an example of status information after a maintenance worker has been dispatched and a predetermined time has elapsed since the decision to dispatch the maintenance worker was made. This predetermined time is the estimated time required to complete the maintenance and inspection of the elevator equipment 2. An example of this predetermined time is the sum of the estimated time required for the maintenance worker to travel to the location of the elevator equipment 2 and the estimated time required for the maintenance worker to perform the maintenance and inspection work on the elevator equipment 2. At this time, the diagram shown by reference numeral 302 shows that the elevator status has been updated to "operating", the maintenance worker dispatch status to "not responding", and the recovery history to "present". In other words, when a predetermined period has elapsed since the status information of the second elevator equipment, whose operating status cannot be remotely monitored, was updated to indicate that a maintenance worker has been dispatched, the status information is reset. Here, reset means that the elevator status and maintenance worker dispatch status in the diagram shown by reference numeral 303 are returned to the same state as before the earthquake, with the elevator status being "operating" and the maintenance worker dispatch status being "not responding". The reset may be performed by the update unit 132, which will be described later.

[0047] In this way, the memory unit 12 can store status information, including the status of dispatch of maintenance personnel to the elevator equipment 2, in an updatable manner.

[0048] Although not shown in the diagram, the update unit 132, described later, may update the status information of elevator equipment 2 (first elevator equipment) to indicate that it is awaiting information when it receives an operation stop signal from the remote monitoring device 3 of elevator equipment 2 (first elevator equipment). This allows the status information provision system 1 to inform users that it is awaiting information and to encourage users to provide the latest information, thereby increasing the likelihood of updating the status information more accurately and in real time. Thus, the status information may include various types, and Figures 2 and 3 are merely examples.

[0049] Referring again to Figure 1, the control unit 13 comprises an extraction unit 131 and an update unit 132. The control unit 13 makes the extraction unit 131 and the update unit 132 function as functional units by executing the application program stored in the storage unit 12.

[0050] In response to a request from a terminal device 4 that has acquired identification information from an identifier 5 on which identification information for the elevator equipment 2 is recorded, the extraction unit 131 extracts status information of the elevator equipment 2 identified by the identification information from the storage unit 12.

[0051] When the update unit 132 receives a signal related to the operation of the elevator equipment 2 from the remote monitoring device 3 of the elevator equipment 2, it updates the status information of the elevator equipment 2 stored in the memory unit 12. For example, when the update unit 132 receives an operation suspension signal from the remote monitoring device 3 of the elevator equipment 2 (first elevator equipment), it may update the status information to indicate that the dispatch of maintenance personnel is being coordinated. The update unit 132 may receive an input regarding the decision to dispatch maintenance personnel to the elevator equipment 2 and update the status information to indicate that maintenance personnel are being dispatched. The input regarding the dispatch decision may be made, for example, by an operator. When the update unit 132 receives a signal from the remote monitoring device 3 of the elevator equipment 2 (first elevator equipment) indicating that the inspection switch is in the normal operating state, it may reset the status information. The update unit 132 may receive current status information indicating the current operating status of the elevator equipment 2 (second elevator equipment) from the terminal device 4 and update the status information based on that current status information.

[0052] (Flow of operations) The specific operations of the extraction unit 131 and the update unit 132 will be explained below with reference to Figures 4 and 5. Figure 4 is a flowchart illustrating an example of the operation of the elevator equipment 2 and the monitoring center 10. Figure 5 is a flowchart illustrating an example of the operation of the terminal device 4 (smartphone) and the monitoring center 10. First, the operations of the elevator equipment 2 and the monitoring center 10 will be explained with reference to Figure 4. In Figures 4 and 5, the elevator equipment 2 is assumed to be an elevator, and the terminal device 4 is assumed to be a smartphone owned by an elevator user.

[0053] In S2, the elevator is operating normally. In S4, it is determined whether the seismic detector has detected a high Gal. The seismic detector may be installed in the pit or machine room of the elevator shaft in the building where the elevator is located. If the answer in S4 is NO, the process returns to S4. If the answer in S4 is YES, the process proceeds to S6.

[0054] Furthermore, if a user is already inside the elevator, it is desirable that the elevator stop at the nearest floor, the doors open, an announcement is made prompting the user to disembark, and then the doors close, all of which should be performed between S4 and S6.

[0055] Next, in S6, the elevator is shut down. Then, in S8, the elevator's remote monitoring device 3 sends a shutdown signal to the monitoring center 10. At this time, the remote monitoring device 3 also transmits information identifying the elevator (such as the registration number) to the monitoring center 10.

[0056] Next, in S10, the maintenance personnel complete the restoration work. Then, in S12, the elevator resumes normal operation. In S14, the elevator's remote monitoring device 3 sends a signal to the monitoring center 10 indicating that operation has been restored. At this time, the remote monitoring device 3 also transmits information identifying the elevator (such as the registration number) to the monitoring center 10.

[0057] Next, we will explain the operation of monitoring center 10.

[0058] In S20, it is determined whether the monitoring center 10 has received an operation suspension signal from the remote monitoring device 3. This determination in S20 may be performed, for example, by the control unit 13. If the result in S20 is NO, the process returns to S20. If the result in S20 is YES, the process proceeds to S22. In S22, the operator stationed at the monitoring center 10 and monitoring the elevator equipment 2 updates the elevator status information corresponding to the received registration number, which is managed at the monitoring center 10, via the operator operation means. Specifically, the operator updates the elevator's current status to "suspended" and the maintenance personnel dispatch status to "being adjusted". As a result, users accessing the monitoring center 10 via smartphone can confirm that the elevator equipment 2 is suspended and that maintenance personnel will be dispatched shortly.

[0059] When the monitoring center 10 receives an operation suspension signal from the remote monitoring device 3, it may have the extraction unit 131 extract status information for the corresponding elevator and update the current status and maintenance personnel dispatch status in the update unit 132.

[0060] Next, once the operator decides to dispatch a maintenance worker, they update the maintenance worker dispatch status to "Dispatched" in S24.

[0061] Next, in S26, it is determined whether the monitoring center 10 has received an operation recovery signal from the remote monitoring device 3. The determination in S26 may be made by the control unit 13, for example. If the result in S26 is NO, the process returns to S26. If the result in S26 is YES, the process proceeds to S28. In S28, the operator updates the elevator's current status to "Operating" and the maintenance personnel dispatch status to "Not Responding".

[0062] When the monitoring center 10 receives an operation restoration signal from the remote monitoring device 3, it may have the extraction unit 131 extract status information for the relevant elevator and update the current status and maintenance personnel dispatch status in the update unit 132.

[0063] In the above explanation, it was assumed that the current status of the elevators would be updated by the operator or the update unit 132. However, in the event of a widespread disaster such as an earthquake, multiple elevators may stop simultaneously, so it is preferable that the update unit 132 automatically updates the current status without the need for an operator.

[0064] Next, the operation of the terminal device 4 and the monitoring center 10 will be explained with reference to Figure 5.

[0065] In S40, the elevator user activates a predetermined application on their smartphone and obtains the elevator's registration number by, for example, scanning a QR code (registered trademark) provided at the elevator landing. The user then transmits the obtained elevator registration number to the monitoring center 10. At this time, the smartphone requests the monitoring center 10 to transmit status information for the elevator corresponding to the registration number. This series of operations may also be performed via a predetermined application on the smartphone.

[0066] In S50, the monitoring center 10 determines whether or not it has received the elevator registration number from the smartphone. This determination in S50 may be performed, for example, by the control unit 13 (the same applies to S56, S58, and S60 described later). If the result in S50 is NO, the process returns to S50. If the result in S50 is YES, the process proceeds to S52. In S52, the extraction unit 131 extracts the elevator status information identified by the received registration number from the storage unit 12 in response to the request from the smartphone. Then, in S54, the communication unit 11 transmits the extracted elevator status information to the smartphone.

[0067] Next, in S42, the smartphone determines whether or not it has received status information from the monitoring center 10. If the answer in S42 is NO, the process returns to S42. If the answer in S42 is YES, the process proceeds to S44. In S44, the status information is displayed on the smartphone's display.

[0068] Figure 6 shows an example of status information displayed on a smartphone screen. As shown in Figure 6, the status information displayed on the smartphone screen, from top to bottom, is: "As of 20XX.XX.14:00", Osaka Building, "Registration Number: A0001", "Elevator: Operating", and "Maintenance Personnel Status: Not Available". This is just one example, and the status information may be displayed based on other display methods.

[0069] Returning to Figure 5, in S46, if the status information displayed on the smartphone screen differs from the actual status of the elevator, the smartphone may, in response to user input, transmit status information indicating the current operating status of the elevator to the monitoring center 10. This allows the user to communicate status information to the monitoring center 10 more accurately and in real time when they are located at the location of the elevator equipment 2.

[0070] A situation where the situation differs might be, for example, when the status information displayed on the smartphone screen shows the elevator as operating, but the elevator is actually out of service. In this case, the smartphone, upon receiving an operation from the user, transmits status information (out of service) indicating the elevator's current operating status to the monitoring center 10. The designated application used by elevator users may have an input form that makes it easy for users to send status information to the monitoring center 10, such as a dropdown menu to select "operating" or "out of service." Furthermore, this input form may also have a text input field or similar so that users can contact the monitoring center 10 with detailed information about the elevator's current status.

[0071] Next, in S56, it is determined whether the elevator is in operation. If the answer in S56 is NO, the process ends. If the answer in S56 is YES, the process proceeds to S58. Subsequently, in S58, it is determined whether the elevator has the remote monitoring device 3. If the answer in S58 is YES, the process ends. If the answer in S58 is NO, the process proceeds to S60.

[0072] Next, in S60, it is determined whether the monitoring center 10 has received status information from the smartphone indicating the current operating status of the elevator. The status information received from the smartphone includes information indicating that the elevator is out of service. If the answer in S60 is NO, the process returns to S60. If the answer in S60 is YES, the process proceeds to S62. In S62, the extraction unit 131 extracts the status information of the corresponding elevator from the storage unit 12. Then, in S64, the update unit 132 updates the elevator's current status to "out of service" and the maintenance personnel dispatch status to "under adjustment" based on the status information received from the smartphone. This allows other users to confirm, via terminal devices 4 (such as smartphones), that the elevator equipment 2 is out of service and that maintenance personnel will be dispatched shortly.

[0073] The extraction unit 131 and the update unit 132 receive signals communicated between the user's smartphone and the monitoring center 10 and operate as described above.

[0074] In S46, the status information transmitted by users is not necessarily accurate. However, in the event of a large-scale disaster, there is a high probability that accurate status information will be transmitted to the monitoring center 10. Also, if the same status information is transmitted from multiple users for the same elevator equipment 2, there is a high probability that the status information is accurate. Furthermore, by having users transmit their personal information along with the status information, it is possible to encourage users to transmit accurate information. In this way, a predetermined standard for judging the accuracy of the status information may be established, and the status information may be updated only when the predetermined standard is met.

[0075] Next, with reference to Figure 7, other operations of the extraction unit 131 and the update unit 132 will be described. Figure 7 is a flowchart illustrating an example of the operation of the elevator equipment 2 and the monitoring center 10. Since steps S72-S78 and S90-S94 in Figure 7 are the same processes as S2-S8 and S20-S24 in Figure 4, a further explanation will be omitted.

[0076] In S80, it is determined whether the inspection switch has been turned ON by the maintenance worker. If the result in S80 is NO, the process returns to S80. If the result in S80 is YES, the process proceeds to S82. In S82, the elevator's remote monitoring device 3 sends an inspection switch ON signal to the monitoring center 10.

[0077] In S96, it is determined whether the monitoring center 10 has received an inspection switch ON signal from the remote monitoring device 3. The determination in S96 may be made by the control unit 13, for example (the same applies to S100 described later). If the result in S96 is NO, the process returns to S96. If the result in S96 is YES, the process proceeds to S98. In S98, the operator stationed at the monitoring center 10 and monitoring the elevator equipment 2 updates the status information managed at the monitoring center 10 via the operator operation means. Specifically, the operator updates the maintenance personnel dispatch status to "Restoration work in progress".

[0078] When the monitoring center 10 receives an inspection switch ON signal from the remote monitoring device 3, it may have the extraction unit 131 extract status information for the corresponding elevator and the update unit 132 update the status of maintenance personnel dispatch.

[0079] Next, in S84, it is determined whether or not the inspection switch has been turned OFF by the maintenance worker. If the answer in S84 is NO, the process returns to S84. If the answer in S84 is YES, the process proceeds to S86. Next, in S86, the elevator's remote monitoring device 3 sends an inspection switch OFF signal to the monitoring center 10.

[0080] Then, in S100, it is determined whether the monitoring center 10 has received an inspection switch OFF signal from the remote monitoring device 3. If the answer in S100 is NO, the process returns to S100. If the answer in S100 is YES, the process proceeds to S102. In S102, the operator stationed at the monitoring center 10 and monitoring the elevator equipment 2 updates the current status and status information managed at the monitoring center 10 via the operator operation means. Specifically, the operator updates the current status to "operating" and the maintenance personnel dispatch status to "not responding".

[0081] When the monitoring center 10 receives an inspection switch OFF signal from the remote monitoring device 3, it may have the extraction unit 131 extract status information for the corresponding elevator and update the current status and maintenance personnel dispatch status in the update unit 132.

[0082] Next, with reference to Figure 8, other operations of the extraction unit 131 and the update unit 132 will be explained. Figure 8 is a flowchart for explaining an example of the operation of a terminal device (smartphone) and a monitoring center. As an example, Figure 8 is a flowchart that assumes the following case. Specifically, suppose that in the event of a wide-area disaster, the monitoring center 10 receives a notification (access) from a user of an elevator that is not equipped with a remote monitoring device 3. Triggered by this notification, if there is no recovery record in the recovery information for the corresponding elevator, the elevator's operating status is changed from "normal operation" to "suspended," and the maintenance personnel dispatch status is changed from "not supported" to "under adjustment."

[0083] First, in S110, the elevator user activates a designated application on their smartphone and obtains the elevator's registration number by, for example, scanning a QR code (registered trademark) provided at the elevator landing. The user then transmits the obtained elevator registration number to the monitoring center 10. At this time, the smartphone requests the monitoring center 10 to transmit status information for the elevator corresponding to the registration number.

[0084] In S120, the monitoring center 10 determines whether or not it has received the elevator registration number from the smartphone. This determination in S120 may be performed, for example, by the control unit 13 (the same applies to S124, S126, and S128 described later). If the result in S120 is NO, the process returns to S120. If the result in S120 is YES, the process proceeds to S122. In S122, the extraction unit 131 extracts elevator status information identified by the received registration number from the storage unit 12 in response to the request from the smartphone. The process then proceeds to S124.

[0085] Next, in S124, it is determined whether the elevator in question is equipped with the remote monitoring device 3. If the answer in S124 is YES, the process proceeds to S130 (described later). If the answer in S124 is NO, the process proceeds to S126.

[0086] Next, in S126, it is determined whether or not a recovery record is stored in the memory unit 12. If the answer in S126 is YES, the process proceeds to S130. If the answer in S126 is NO, the process proceeds to S128.

[0087] In S128, the update unit 132 updates the elevator's current status to "Out of Service" and the maintenance personnel dispatch status to "Under Adjustment." Subsequently, in S130, the monitoring center 10 transmits the updated status information to the user's smartphone.

[0088] Next, in S112, the smartphone determines whether or not it has received updated status information from the monitoring center 10. If the answer in S112 is NO, the process returns to S112. If the answer in S112 is YES, the process proceeds to S114. In S114, the updated status information is displayed on the smartphone's display.

[0089] Based on the above, when a notification (access) is received from a user of an elevator that is not equipped with the remote monitoring device 3, the elevator's operating status can be changed from "normal operation" to "suspended," and the maintenance personnel dispatch status can be changed from "not available" to "under adjustment." As a result, the monitoring center 10 can update status information more accurately and in real time when a user with a smartphone is located at the elevator's location.

[0090] (Example of status information update by the update department) The above describes some examples of how the update unit 132 updates the status information. The present disclosure further describes how the update unit 132 may update the status information as follows.

[0091] When the update unit 132 receives an operation suspension signal from the remote monitoring device 3 of the first elevator equipment, it updates the status information of the second elevator equipment located within a predetermined range from the first elevator equipment to indicate that the dispatch of maintenance personnel is being coordinated.

[0092] This allows service providers of elevators and other elevators to dispatch maintenance personnel to multiple elevator facilities in the event of a widespread disaster such as an earthquake, even if the elevator facility is within a predetermined range from the first elevator facility that issued a shutdown signal. The dispatch of maintenance personnel to the second elevator facility is based on the status information of the second elevator facility. As a result, a maintenance personnel dispatch plan with high mobility and maintenance efficiency can be provided.

[0093] Furthermore, when the update unit 132 receives an operation stop signal from the remote monitoring device 3 of the first elevator equipment, it updates the status information of the second elevator equipment to indicate that it is awaiting information.

[0094] This allows the second elevator system to inform users that it is awaiting information from them, encouraging them to provide the latest information, thereby increasing the likelihood of updating status information more accurately and in real time.

[0095] Furthermore, when the update unit 132 receives a signal indicating a notification from a predetermined application used by a user of the elevator equipment 2, it updates the status information of the elevator equipment 2 (second elevator equipment) to indicate that the dispatch of maintenance personnel is being coordinated.

[0096] This allows for a rapid update of status information to indicate that maintenance personnel are being dispatched, which can help in the swift restoration of the second elevator equipment.

[0097] Furthermore, the update unit 132 resets the status information of the second elevator equipment after a predetermined period has elapsed since updating the status information to indicate that maintenance personnel are currently dispatched.

[0098] This allows for rapid updates of status information, and after the predetermined period has elapsed, users can confirm via their smartphones that the elevator equipment 2 is operating normally.

[0099] (Applications used by users) Users can perform the processes shown in Figures 5 and 8 using a designated application installed on their smartphone. One example of such an application is the LINE® Mini App. A LINE Mini App is an application that can be provided on LINE, operated by LINE Yahoo! Corporation. Figure 9 shows an example of the display screen of a LINE Mini App.

[0100] Referring to Figure 9, we will explain how using a LINE mini-app in the status information provision system 1 can, for example, enhance user convenience. In the example shown in Figure 9, the LINE mini-app is provided with a friend registration button B1 and a notification registration button B2. When the friend registration button B1 is pressed, the user can register the service provider of the elevator equipment 2 as a friend. Furthermore, if the notification registration button B2 is pressed after the friend registration button B1 is pressed, the user can register the elevator registration number. Multiple elevator registration numbers may be registered. Subsequently, status information of the registered elevators is notified to the user via LINE. If the user no longer needs notifications, they can delete the elevator registration number.

[0101] Regarding elevator status information, during normal operation, for example, the scheduled date and time of inspection, or the completion of inspection, may be notified. Regarding elevator status information, in the event of a widespread disaster (earthquake), for example, if the elevator is operating normally, no notification will be made, but if the elevator stops, the elevator's operating status and / or the status of maintenance personnel dispatch will be notified. When the elevator's operating status and / or the status of maintenance personnel dispatch are updated, the updated information will be notified to the user. Figure 9 shows an example of this.

[0102] The above describes a configuration using LINE Mini Apps and LINE to enhance user convenience. This configuration is not limited to LINE Mini Apps and LINE, but may be implemented using other applications with similar functionality.

[0103] (method) Figure 10 shows a flowchart of the information processing method related to this disclosure.

[0104] From the storage unit 12, which stores status information including the dispatch status of maintenance personnel for each elevator equipment 2, status information of the elevator equipment 2 identified by the identification information is extracted in response to a request from the terminal device 4, which has acquired identification information from the identifier 5, on which identification information for the elevator equipment 2 is recorded (S140, extraction process).

[0105] Next, the extracted status information is transmitted to the terminal device 4 (S142, transmission step).

[0106] Based on the above, the information processing method relating to this disclosure allows users of elevator equipment to easily confirm the dispatch status of maintenance personnel who maintain the elevators.

[0107] (summary) The information processing system according to the first form of disclosure includes: a storage unit that stores status information, including the status of dispatch of maintenance personnel to elevator equipment, for each elevator equipment; an extraction unit that, in response to a request from a terminal device that has acquired identification information from an identifier on which identification information for the elevator equipment is recorded, extracts the status information of the elevator equipment identified by the identification information from the storage unit; and a transmission unit that transmits the extracted status information to the terminal device.

[0108] As an example, suppose a user of elevator equipment obtains identification information from an identifier using their own terminal device (such as a smartphone). In this case, the information processing system according to Embodiment 1 of this disclosure, by having the above configuration, transmits status information, including the status of maintenance personnel dispatch, to the user's smartphone, allowing the user to easily check the status of maintenance personnel dispatch.

[0109] For example, suppose an elevator's earthquake sensor detects a high-Gal tremor. In this case, the elevator will shut down for safety reasons and resume operation after maintenance personnel have completed the repair work. However, in the event of a widespread disaster, multiple elevators may be shut down, meaning that it will take time to restore service. As a result, the service provider (monitoring center) will be inundated with phone inquiries from elevator users regarding when the elevators will be restored.

[0110] In this regard, the information processing system according to Form 1 of the present disclosure can provide users with a sense of security by allowing them to confirm the expected recovery date of the elevator equipment by transmitting status information, including the dispatch status of maintenance personnel, to the user's terminal device. As a result, the information processing system according to Form 1 of the present disclosure can reduce the number of telephone inquiries from users to elevator equipment service providers regarding the expected recovery date of the elevator equipment. Consequently, the information processing system according to Form 1 of the present disclosure can also have the effect of reducing the confusion that may occur when multiple elevator equipment malfunctions during a wide-area disaster.

[0111] The information processing system according to Embodiment 2 of the present disclosure includes an update unit that, in Embodiment 1, updates the status information of the elevator equipment stored in the storage unit when it obtains a signal relating to the operation of the elevator equipment from a remote monitoring device for the elevator equipment.

[0112] According to the above configuration, the information processing system relating to Embodiment 2 of this disclosure can maintain the status information in an up-to-date state. As a result, the information processing system relating to Embodiment 2 of this disclosure can allow users to confirm more accurate status information.

[0113] In the information processing system according to Embodiment 3 of the present disclosure, in Embodiment 2, when the update unit receives an operation suspension signal from the remote monitoring device for the elevator equipment, it updates the status information to indicate that the dispatch of maintenance personnel is being coordinated.

[0114] According to the above configuration, the information processing system according to Embodiment 3 of the present disclosure can, upon receiving an operation suspension signal from the remote monitoring device of the elevator equipment, transmit status information indicating that the dispatch of maintenance personnel is being coordinated to the user's terminal device. As a result, the information processing system according to Embodiment 3 of the present disclosure can allow the user to confirm, via the terminal device, that the elevator equipment is currently shut down and that maintenance personnel will be dispatched shortly.

[0115] In the information processing system according to Embodiment 4 of the present disclosure, in Embodiment 3, the update unit receives input regarding the decision to dispatch maintenance personnel to the elevator equipment and updates the status information to indicate that maintenance personnel are currently being dispatched.

[0116] According to the above configuration, the information processing system relating to Embodiment 4 of the present disclosure can allow users to confirm via a terminal device that maintenance personnel will soon arrive at the elevator equipment that has been shut down and that the elevator equipment will soon be restored.

[0117] The information processing system according to Embodiment 5 of the present disclosure, in Embodiment 4, is characterized in that the elevator equipment is equipped with an inspection switch for switching between a normal operating state and a maintenance environment state, and when the update unit obtains a signal from a remote monitoring device of the elevator equipment indicating that the inspection switch is in the normal operating state, it resets the status information.

[0118] As an example, the update unit resets (returns) the elevator status to "operating" and the maintenance personnel dispatch status to "not available" in the status information. As a result, the information processing system according to form 5 of this disclosure can allow users to confirm, via a terminal device, that the elevator equipment is operating normally.

[0119] In the information processing system according to Embodiment 6 of the present disclosure, in any of Embodiments 2 to 5, the update unit receives current status information indicating the current operating status of the elevator equipment from the terminal device and updates the status information based on the current status information.

[0120] According to the above configuration, the information processing system according to Embodiment 6 of the present disclosure can also update the status information based on the current status information by receiving the current status information from the terminal device. As a result, the information processing system according to Embodiment 6 of the present disclosure can update the status information more accurately and in real time when the terminal device is located at the location where the elevator equipment is located.

[0121] In any of the above embodiments 2 to 6, the information processing system according to Embodiment 7 of the present disclosure, when the elevator equipment whose operating status can be remotely monitored is designated as the first elevator equipment, and the elevator equipment located within a predetermined range from the first elevator equipment whose operating status cannot be remotely monitored is designated as the second elevator equipment, the update unit, upon receiving an operation suspension signal from the remote monitoring device of the first elevator equipment, updates the status information of the second elevator equipment to indicate that the dispatch of maintenance personnel is being coordinated.

[0122] According to the above configuration, the information processing system relating to Embodiment 7 of this disclosure can update status information even for the second elevator equipment that cannot be remotely monitored. As a result, in the event of a widespread disaster such as an earthquake, which necessitates dispatching maintenance personnel to multiple elevator equipment, the service provider can dispatch maintenance personnel to the second elevator equipment located near the first elevator equipment that has issued an operation suspension signal, based on the status information of the second elevator equipment. Consequently, the information processing system relating to Embodiment 7 of this disclosure can provide a maintenance personnel dispatch plan with high mobility and maintenance efficiency.

[0123] In any of the above embodiments 2 to 7, the information processing system according to Embodiment 8 of the present disclosure, when an elevator facility whose operating status can be remotely monitored is designated as the first elevator facility, and an elevator facility located within a predetermined range from the first elevator facility whose operating status cannot be remotely monitored is designated as the second elevator facility, the update unit, upon receiving an operation suspension signal from the remote monitoring device of the first elevator facility, updates the status information of the second elevator facility to indicate that it is awaiting information.

[0124] According to the above configuration, the information processing system relating to form 8 of this disclosure can inform the user that information is pending and encourage the user to provide the latest information, thereby increasing the possibility of updating status information more accurately and in real time.

[0125] In any of the above embodiments 2 to 8, the information processing system according to Embodiment 9 of the present disclosure, when the elevator equipment whose operating status can be remotely monitored is designated as the first elevator equipment, and the elevator equipment located within a predetermined range from the first elevator equipment whose operating status cannot be remotely monitored is designated as the second elevator equipment, the update unit, upon receiving a signal indicating a notification from a predetermined application used by a user of the elevator equipment, updates the status information of the second elevator equipment to indicate that the dispatch of maintenance personnel is being coordinated.

[0126] According to the above configuration, the information processing system according to form 9 of the present disclosure updates the status information of the second elevator equipment to indicate that the dispatch of maintenance personnel is being arranged, triggered by a notification from a predetermined application used by a user of the elevator equipment. As a result, the information processing system according to form 9 of the present disclosure can quickly update the status information, which can be used to expedite the restoration of the second elevator equipment.

[0127] The information processing system according to Embodiment 10 of the present disclosure includes an update unit in Embodiment 1 that updates the status information stored in the storage unit, and the update unit resets the status information of the elevator equipment whose operating status cannot be remotely monitored after a predetermined period has elapsed since updating the status information to indicate that the maintenance personnel are on duty.

[0128] According to the above configuration, the information processing system according to the embodiment 10 of this disclosure can quickly update status information and, after the predetermined period has elapsed, can allow the user to confirm via a terminal device that the elevator equipment is operating normally.

[0129] In the information processing system according to Embodiment 11 of the present disclosure, in any of Embodiments 1 to 10, the identifier is provided at the landing of the elevator equipment.

[0130] According to the above configuration, the information processing system according to the embodiment 11 of the present disclosure enhances the user's accessibility to the identifier and allows the user to confirm status information regarding the elevator equipment while standing in front of the elevator equipment.

[0131] The information processing method according to Embodiment 12 of the present disclosure includes an extraction step of extracting the status information of the elevator equipment identified by the identification information from a storage unit that stores status information, including the status of dispatch of maintenance personnel to the elevator equipment, for each elevator equipment, in response to a request from a terminal device that has acquired the identification information from an identifier on which identification information for the elevator equipment is recorded, and a transmission step of transmitting the extracted status information to the terminal device.

[0132] The information processing method relating to form 12 of this disclosure, by having the above configuration, can achieve the same effects as the information processing system relating to form 1 of this disclosure.

[0133] [Examples of implementation using software] The functions of an information processing device (hereinafter referred to as "device") that executes the information processing method relating to this disclosure are programs that cause the device to function as a computer, and these programs can be realized by programs that cause the computer to function as each control block of the device (in particular each part included in the control unit 13).

[0134] In this case, the device includes a computer having at least one control device (e.g., a processor) and at least one storage device (e.g., memory) as hardware for executing the program. By executing the program using this control device and storage device, the functions described in each of the embodiments are realized.

[0135] The above program may be recorded on one or more computer-readable recording media, not temporary ones. These recording media may or may not be provided by the above device. In the latter case, the program may be supplied to the above device via any wired or wireless transmission medium.

[0136] Furthermore, some or all of the functions of each of the above control blocks can also be implemented by logic circuits. For example, an integrated circuit in which logic circuits functioning as each of the above control blocks are formed is also included in the scope of this disclosure. In addition, it is also possible to implement the functions of each of the above control blocks by, for example, a quantum computer.

[0137] The present disclosure has been described above based on the drawings and embodiments. However, the present disclosure is not limited to the embodiments described above. That is, the present disclosure can be modified in various ways within the scope shown herein, and embodiments obtained by appropriately combining the technical means disclosed in different embodiments are also included in the technical scope of the invention relating to the present disclosure. In other words, it should be noted that it is easy for those skilled in the art to make various modifications or alterations based on the present disclosure. Furthermore, it should be noted that these modifications or alterations are included in the scope of the present disclosure. [Explanation of symbols]

[0138] 1. Situation Information Provision System (Information Processing System) 2. Elevator equipment 3. Remote monitoring device 4 Terminal devices 5 Identifiers 10. Monitoring Center (Information Processing System) 11 Communications Department 12 Storage section 13 Control Unit 131 Extraction part 132 Update Department B1 Add Friend button B2 Notification Registration Button

Claims

1. A storage unit that stores status information for each elevator and escalator, including the status of dispatch of maintenance personnel to the elevator and escalator equipment, An extraction unit extracts status information of the elevator equipment identified by the identification information from the storage unit in response to a request from an identifier that has acquired the identification information from an identifier that has recorded the identification information of the elevator equipment, A transmission unit that transmits the extracted status information to the terminal device, An information processing system equipped with [the following features].

2. The information processing system according to claim 1, further comprising an update unit that updates the status information of the elevator equipment stored in the storage unit when it obtains a signal relating to the operation of the elevator equipment from a remote monitoring device for the elevator equipment.

3. The information processing system according to claim 2, wherein the update unit, upon receiving an operation suspension signal from the remote monitoring device of the elevator equipment, updates the status information to indicate that the dispatch of maintenance personnel is being coordinated.

4. The information processing system according to claim 3, wherein the update unit receives input regarding the decision to dispatch the maintenance personnel to the elevator equipment and updates the status information to indicate that the maintenance personnel are currently being dispatched.

5. The elevator equipment is equipped with an inspection switch that switches between normal operating conditions and maintenance conditions. The information processing system according to claim 4, wherein the update unit resets the status information when it obtains a signal from the remote monitoring device of the elevator equipment indicating that the inspection switch is in a normal operating state.

6. The information processing system according to claim 2 or 3, wherein the update unit receives current status information indicating the current operating status of the elevator equipment from the terminal device and updates the status information based on the current status information.

7. When, among the elevator equipment described above, elevator equipment whose operating status can be remotely monitored is designated as the first elevator equipment, and elevator equipment located within a predetermined range from the first elevator equipment, whose operating status cannot be remotely monitored, is designated as the second elevator equipment, The information processing system according to claim 2, wherein the update unit, upon receiving an operation suspension signal from the remote monitoring device of the first elevator equipment, updates the status information of the second elevator equipment to indicate that the dispatch of maintenance personnel is being coordinated.

8. When, among the elevator equipment described above, elevator equipment whose operating status can be remotely monitored is designated as the first elevator equipment, and elevator equipment located within a predetermined range from the first elevator equipment, whose operating status cannot be remotely monitored, is designated as the second elevator equipment, The information processing system according to claim 2, wherein the update unit, upon receiving an operation stop signal from the remote monitoring device of the first elevator equipment, updates the status information of the second elevator equipment to indicate that it is awaiting information.

9. When, among the elevator equipment described above, elevator equipment whose operating status can be remotely monitored is designated as the first elevator equipment, and elevator equipment located within a predetermined range from the first elevator equipment, whose operating status cannot be remotely monitored, is designated as the second elevator equipment, The information processing system according to claim 2 or 3, wherein the update unit, upon receiving a signal indicating a notification from a predetermined application used by a user of the elevator equipment, updates the status information of the second elevator equipment to indicate that the dispatch of maintenance personnel is being coordinated.

10. The system includes an update unit that updates the status information stored in the memory unit, The information processing system according to claim 1, wherein the update unit resets the status information of the elevator equipment, which cannot be remotely monitored for its operating status, after a predetermined period has elapsed since updating the status information to indicate that a maintenance worker has been dispatched.

11. The information processing system according to claim 1 or 2, wherein the identifying element is provided at the landing of the elevator equipment.

12. An extraction step is performed to extract the status information of the elevator equipment identified by the identification information from a storage unit that stores status information, including the status of dispatch of maintenance personnel to the elevator equipment, for each elevator equipment, in response to a request from a terminal device that has acquired the identification information from an identifier on which the identification information identifying the elevator equipment is recorded. A transmission step of transmitting the extracted status information to the terminal device, Information processing methods including

Images