The invention discloses an
elevator localization
interaction method and device, and belongs to
elevator system design. The intelligent level and the
user privacy protection capability of the
elevator interaction
system are improved. According to the method, voice signals of a user are collected in real time and are transferred to generate a
structured text with a
timestamp, confidence and a preliminary keyword; then, intention recognition is conducted on the
structured text based on semantic analysis, and whether sensitive information of the elevator is involved or not is judged; for queries involving elevator sensitive information, the
system retrieves relevant elevator information through a local
knowledge base and generates a localized response, which is played through elevator sound equipment. In the process, the system is automatically disconnected from
the Internet, and it is ensured that sensitive information of the elevator is not transmitted through
the Internet. And for non-sensitive query, the system is allowed to access
the Internet, and real-
time data is acquired and returned to the user. The
user privacy can be effectively protected, meanwhile, intelligent elevator interaction experience is provided, and the risk of data leakage is avoided.