The invention relates to a method for remotely diagnosing an
elevator system (10) comprising at least one
elevator car (16) that can be displaced in a shaft (12) by means of a drive device (22, 24), and to an
elevator control device (30) having at least one
signal processing component (60) and at least one memory element (62), wherein the
elevator control device (30) controls the operation of the
elevator system (10). In order to further develop the method, such that the method is more cost-effective and less error-prone, the invention proposes that availability, fault, and / or
event data of the
elevator system (10) are detected, saved in the memory element (62), and analyzed by means of the
signal processing component (60), and that the location of the
elevator system (10), together with status information depending on the results of the analysis of the saved data is transmitted via
the Internet (78) to at least one data
receiver (81, 82, 83) and displayed on the monitor (85) thereof on a map that can be updated via
the Internet (78), and that the saved data are made accessible to particular
target groups via
the Internet (78). The invention relates to an elevator
system (10) for performing the method.