system

JP2026096599APending Publication Date: 2026-06-15SOFTBANK GROUP CORP
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Patent Information

Authority / Receiving Office
JP · JP
Patent Type
Applications
Current Assignee / Owner
SOFTBANK GROUP CORP
Filing Date
2024-12-03
Publication Date
2026-06-15

AI Technical Summary

🎯Benefits of technology

【0005】 上記の課題を解決するために、本発明は、製品情報を一元的に管理するデータベースを導入し、自然言語処理技術を活用してユーザからの問い合わせを解析するシステムを提供する。解析結果に基づき、該当する製品の詳細情報を迅速に生成し、これをユーザの端末に対して適切な形式で提供する。また、情報は音声データに変換され、必要に応じて表計算ファイル形式にエクスポートできる。さらに、解析された問い合わせ内容に基づいて、適切な内部部門へ自動で対応が送信される機能を備えることで、組織内の情報取得の効率を向上させる。

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Abstract

We provide the system. [Solution] It includes a database for centrally managing product information, and means for obtaining necessary information from the database. A means of analyzing user inquiries using a natural language processing engine, A means for generating corresponding product information based on the analyzed information, A means of converting generated product information into audio data, Means for transmitting the product information or audio data to the user's terminal, A system that includes this.
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Claims

[Claim 1] It includes a database for centrally managing product information, and means for obtaining necessary information from the database. A means of analyzing user inquiries using a natural language processing engine, A means for generating corresponding product information based on the analyzed information, A means of converting generated product information into audio data, Means for transmitting the product information or audio data to the user's terminal, A system that includes this. [Claim 2] The system according to claim 1, which can export product information in spreadsheet file format based on an inquiry. [Claim 3] The system according to claim 1, comprising means for automatically sending a response to an inquiry to the appropriate internal department.