Caregiving schedule adjustment system, caregiving schedule adjustment method and program

Abstract

This system provides a care schedule adjustment system, method, and program that coordinates schedules and notifies those receiving care such as nursing and care in an appropriate manner. [Solution] In the care schedule adjustment system, the care schedule adjustment device comprises a storage unit, a reception unit, a decision unit, and a notification unit. The storage unit stores care recipient user information, including cognitive function information of the care recipient user. The reception unit receives schedules from users belonging to a group. The group includes care users who provide care to care recipient users and care recipient users who receive care from care users. The decision unit determines the care schedule date and time based on the schedules of the users belonging to the group that have been received. The notification unit determines a notification expression based on the care recipient user information of the care recipient users belonging to the group, and based on the care schedule date and time, sends a notification in the notification expression to the care recipient user terminal of the care recipient users included in the group.

Description

Technical Field

[0001] The present invention relates to a care schedule adjustment system, a care schedule adjustment method, and a program.

Background Art

[0002] In recent years, with the popularization of devices such as smartphones and tablets, services for adjusting the schedules of multiple people have been provided. Such services for schedule adjustment are used, for example, in the field of care for the elderly to adjust the schedules of multiple people.

[0003] Patent Document 1 discloses a system capable of creating a schedule by adjusting the schedules of multiple different home medical and care service providers.

Prior Art Documents

Patent Documents

[0004] <​​​​​​​​​​​​​​​​​​​​​​​​​​​ The aforementioned storage unit stores information about the care recipient, including information about the care recipient's cognitive function. The reception desk receives the schedules of users belonging to the group. The aforementioned group includes care users who provide care to users receiving care, and users receiving care from the care users, The decision unit determines the scheduled date and time for care based on the schedules of the users belonging to the group that have been received. The notification unit determines a notification expression based on the care recipient user information of the care recipient user belonging to the group, and sends a notification in the notification expression to the care recipient user terminal of the care recipient user included in the group, based on the scheduled care date and time. Caregiving scheduling system. [2] The notification unit determines the notification expression, including the frequency of notification, based on the cognitive function information included in the care recipient user information, and makes a notification. [1] The care schedule adjustment system described above. [3] The notification unit determines the notification expression and sends notifications based on the cognitive function information, such that notifications are sent more frequently to care recipients with low cognitive function and less frequently to users with high cognitive function. The care schedule adjustment system according to claim 2. [4] The notification unit determines the notification expression which includes at least one of the notification volume and the content of the notification voice, and gives the notification. The care schedule adjustment system according to claim [2]. [5] The notification unit determines the notification expression which includes at least one of the following: the size of the characters, the wording of the text, the notification image, and the movement of the notification image, and executes the process of displaying the notification screen as a notification process. A care schedule adjustment system as described in [1] to [4]. [6] The reception unit receives a response from the care recipient user to the first notification, The notification unit determines the notification expression for the second notification following the first notification based on the time from the notification to the response, and issues the second notification. A care schedule adjustment system as described in [1] to [5]. [7] The care schedule adjustment system further includes a candidate presentation unit, When the candidate suggestion unit receives a request for schedule adjustment from the first user's user terminal, it determines candidate dates and times based on the schedules received from other users belonging to the group, and outputs them to the first user's user terminal. The reception unit receives the schedule of the first user, The determination unit determines the scheduled date and time for care based on the schedules of users belonging to the group, including the schedule of the first user selected from the candidate dates and times. A care schedule adjustment system as described in any of [1] to [6]. [8] The care schedule adjustment system further, It includes a candidate suggestion unit that outputs candidate dates and times, The reception department accepts the selection of a scheduled reception medium, including telephone and application. When telephone is selected as the scheduling medium, the candidate presentation unit outputs the candidate date and time by voice. When an application is selected as the scheduled reception medium, the candidate presentation unit outputs a screen including the candidate date and time. A care schedule adjustment system as described in any of [1] to [7]. [9] A method for adjusting care schedules performed by a computer, The storage unit of the aforementioned computer stores information about the care recipient, including information about the care recipient's cognitive function. The care schedule scheduling method comprises a reception process, a decision process, and a notification process. In the aforementioned reception process, the schedules of users belonging to the group are received. The aforementioned group includes care users who provide care to users receiving care, and users receiving care from the care users, In the aforementioned decision-making process, the scheduled date and time for caregiving is determined based on the schedules of the users belonging to the group that have been received. In the notification process, a notification expression is determined based on the care recipient information of the care recipients belonging to the group, and based on the scheduled care date and time, a notification in the notification expression is sent to the care recipient terminals of the care recipients included in the group. Care schedule adjustment method. A computer program for causing the computer to execute the care schedule adjustment method described in

[10] [9].

Effect of the Invention

[0008] According to the invention according to [1], it is possible to adjust the schedule and notify the determined schedule in a notification expression according to the user's cognitive function.

[0009] According to the invention according to [2], it is possible to send a notification suitable for the user by a notification expression including the frequency of notification. According to the invention according to [3], it is possible to increase the number of notifications for users with low cognitive functions and lower the frequency for users with high cognitive functions, and send notifications by a notification expression corresponding to the user's cognitive function.

[0010] According to the invention according to [4], it is possible to send a notification suitable for the user by a suitable notification expression even when sending a notification by voice.

[0011] According to the invention according to [5], it is possible to send a notification suitable for the user even when sending a notification using the screen.

[0012] According to the invention according to [6], it is possible to determine the notification expression of subsequent notifications using the response to the notification and send the notification.

[0013] According to the invention according to [7], it is possible to present candidates for date and time and determine the schedule based on the schedules input by other users.

[0014] According to the invention according to [8], it is possible to input the user's schedule using a desired medium such as an application or a phone.

Brief Description of the Drawings

[0015] [Figure 1] A block diagram showing the configuration of one embodiment of the system. [Figure 2] A hardware configuration diagram of a system with actual operational values. [Figure 3] A data configuration diagram of a system in one embodiment. [Figure 4] The processing flow of a system in one embodiment. [Figure 5] An example of a screen display in one embodiment of the system. [Figure 6] An example of a screen display in one embodiment of the system. [Figure 7] An example of a screen display in one embodiment of the system. [Modes for carrying out the invention]

[0016] Further details will be provided below with reference to the attached drawings. While preferred embodiments are shown in the drawings, many different forms are possible and the embodiments are not limited to those described herein.

[0017] For example, in this embodiment, the configuration and operation of the care schedule adjustment system will be described, but equivalent effects can be achieved by the method, device, computer program, etc. The program may be provided as a non-transient recording medium that can be read by a computer, or it may be provided so that it can be downloaded from an external server device.

[0018] Elderly people suffering from dementia and other individuals receiving care such as nursing or medical treatment are highly likely to forget appointments even if they are notified, making it difficult for them to respond to them. Therefore, this embodiment will explain how a caregiver who provides care to a care recipient adjusts the schedule when providing care to a care recipient with cognitive difficulties such as dementia, and how the adjusted schedule is notified to the care recipient in appropriate language. The care recipient is a person who receives care such as nursing from a caregiver, and in this embodiment, is an elderly person, but can be any person receiving care, such as a person receiving visiting nursing or medical services. The caregiver is a person who provides care to a care recipient, such as an elderly person, and in this embodiment, is a care provider, a family member of the care recipient, a doctor, or a nurse.

[0019] Furthermore, in this embodiment, we will explain an example of coordinating schedules within a group between the care recipient and the caregiver, such as coordinating care schedules among the elderly person's family and the elderly person's assigned caregiver.

[0020] Figure 1 is a block diagram showing the configuration of a system according to one embodiment. As shown in Figure 1, the care schedule adjustment system 0 comprises a care schedule adjustment device 1, a care user terminal 2, and a care recipient user terminal 3, which are configured to communicate with each other via a network 4. In this embodiment, the care user terminal 2 and the care recipient user terminal 3 are described as separate terminal devices, but a single terminal device may also function as both the care user terminal 2 and the care recipient user terminal 3. For example, the terminal device of a care user who is a family member of the care recipient user (care user terminal 2) may function as the care recipient user terminal 3.

[0021] As the care schedule adjustment device 1, one or more server devices such as general-purpose servers or computers can be used.

[0022] A personal computer, smartphone, tablet, or other terminal device 20 can be used as the care user terminal 2 and the care recipient user terminal 3. Since the care recipient user may have vision problems, a tablet device with a large screen is preferable. The care user terminal 2 and the care recipient user terminal 3 connect to the care schedule adjustment device 1 by running the care schedule adjustment device usage program, and execute the processing related to schedule adjustments, as described later. The care schedule adjustment device usage program may be either a client application downloaded from a program provider device (not shown) or a browser application pre-installed on or downloaded to the terminal device 20.

[0023] In this embodiment, network 4 is an IP (Internet Protocol) network, but there are no restrictions on the type of communication protocol, the type of network, etc.

[0024] In addition to describing the case where schedules are adjusted using the screen display, this embodiment also describes the case where schedules are adjusted via telephone. The telephone function provided in this case is implemented via an external telephone system not shown in Figure 1, but the care schedule adjustment system 0 may also have telephone-related functions.

[0025] <Hardware Configuration> Figure 2 is a hardware configuration diagram of the care schedule adjustment device 1 and terminal device 20 (care user terminal 2, care recipient user terminal 3).

[0026] Figure 2(a) is a hardware configuration diagram of the care schedule adjustment device 1. As shown in Figure 2(a), the care schedule adjustment device 1 has a processing unit 101, a storage unit 102, and a communication unit 103, which are used to perform the functions of each unit and each process.

[0027] The processing unit 101 has a processor such as a CPU capable of executing instruction sets, and executes the OS, care schedule adjustment program, etc. The storage unit 102 includes volatile memory such as RAM capable of storing instruction sets, and non-volatile recording media such as HDDs or SSDs capable of storing the OS, care schedule adjustment programs, etc. The storage unit 102 may be composed of multiple server devices. The communication unit 103 has an interface for physically connecting to the network and performs communication control with the network 4 to input and output information.

[0028] Figure 2(b) is a hardware configuration diagram of the terminal device 20 (care user terminal 2, care recipient user terminal 3). As shown in Figure 2(b), the terminal device 20 has a processing unit 201, a storage unit 202, a communication unit 203, an input unit 204, and an output unit 205, which are used to perform the functions of each unit and each process.

[0029] The processing unit 201 has a processor such as a CPU capable of executing instruction sets and executes programs such as the OS and the care schedule adjustment device user program. The memory unit 202 has a volatile memory such as RAM that can store instruction sets, and a non-volatile recording medium such as an HDD or SSD that can store the OS and application programs (care schedule adjustment device user programs) that can use multiple services including care schedule adjustment services. The communication unit 203 has an interface for connecting to the network and performs communication control with the network 4 to input and output information. The input unit 204 includes an operation input device capable of processing input such as a touch panel or keyboard, and an audio input device capable of receiving voice input such as a microphone. The output unit 205 includes a display device capable of display processing, such as a display, and an audio output device, such as a speaker.

[0030] <Data structure in the care schedule adjustment system 0> The following describes an example of the data configuration of the care schedule adjustment system 0 in this embodiment using Figure 3. The storage unit 102 stores various data used in the processing related to the adjustment of care schedules, which will be described later, such as user information and cognitive function information shown in Figure 3. The storage unit 102 may also store various information necessary for notifications, such as templates for notification messages and audio data related to the voice played when a notification is made.

[0031] In Figure 3(a), the user information of the care recipient is explained. The care recipient information is information about the care recipient, such as an elderly person, and includes identification information (user ID, etc.) and name, but may also include, for example, gender, contact information, and information about the care the care recipient receives (service name such as home care). In this embodiment, the care recipient information also includes cognitive function information regarding cognitive function. Furthermore, the care recipient information may also include ability information regarding other functions such as hearing and vision.

[0032] Cognitive function information refers to information about the cognitive function of the care recipient. In this embodiment, it refers to the level of cognitive function (cognitive level), such as the degree of independence in daily living, which is identified by the care recipient through a test conducted in advance, but it may also refer to information about cognitive function identified by other methods.

[0033] Figure 3(b) explains the care user information, which is the user information of the care user. The care user information is information about the care user, such as the care service provider or family member, and includes identification information (user ID, etc.), user type, name, and contact information (email address, telephone number, etc.). It is stored in association with the care recipient using the identification information such as the user ID.

[0034] Furthermore, in this embodiment, user information of users belonging to a group that includes a care recipient user and a caregiver user who provides care to that care recipient user is registered in association with identification information such as a user ID. In this embodiment, since the care recipient user and the caregiver user are registered in association in a one-to-many relationship, when a care recipient user is identified, it is possible to identify which group they belong to. In addition, group information for groups not shown in Figure 3 and user information of users belonging to those groups may be registered in association. Furthermore, when a caregiver user provides care for multiple care recipient users, the caregiver user information may be associated with information for multiple care recipient users, as the caregiver user belongs to multiple groups.

[0035] This section has described user information that has a different structure depending on the type of user, such as the user receiving care and the user providing care. However, user information may also have a different structure depending on more detailed user types (for example, within the category of care users, family members, care providers, medical professionals, etc.).

[0036] Furthermore, in this embodiment, the user is identified by logging in in advance using identification information such as a user ID. Therefore, in the processing described later, the user information of the user identified by this prior login and / or various information associated with the user information are used for processing.

[0037] <Functional Configuration of Caregiving Schedule Adjustment System 0> Figure 1 further shows the functional configuration of the care schedule adjustment system 0. As shown in Figure 1, the care schedule adjustment device 1 comprises a reception unit 11, a decision unit 12, a notification unit 13, and a candidate presentation unit 14. This is an example where information processing by software (a care schedule adjustment program temporarily or permanently stored in the storage unit 102) is concretely realized by hardware (processing unit 101, etc.).

[0038] <Reception Desk 11> The reception unit 11 receives various inputs from other computer devices such as user terminals (care user terminal 2, care recipient user terminal 3) and performs processing to pass them on to other functional components (for example, the decision unit 12) or to store them in the storage unit 102. The reception unit 11 may also receive information entered on the user's terminal (care user terminal 2, care recipient user terminal 3) using any method, such as a GUI displayed on the screen, keyboard input, or voice input. In this embodiment, the reception unit 11 receives various inputs entered on the user terminal, but it may also receive data from other data management devices that manage information related to the user's schedule, or it may receive data stored in the storage unit 102 and perform processing to pass it on to other functional components.

[0039] In this embodiment, the reception unit 11 receives the schedule (candidate date and time, etc.) entered on the care user terminal 2. At this time, the reception unit 11 may accept the date and time entered via a GUI displayed on the screen, or it may accept the date and time entered via voice or number buttons during a call, or in any other way that corresponds to the schedule acceptance medium selected by the user. In this embodiment, the reception unit 11 accepts the date and time that the user can accommodate as a schedule, and may also accept the priority of the available date and time.

[0040] <Decision Section 12> The decision unit 12 determines the scheduled date and time for care based on the schedules of users belonging to a group that includes the care user. In order to accommodate care recipients who have cognitive difficulties such as dementia, in this embodiment the decision unit 12 determines the scheduled date and time for care based only on the schedule received from the care user. However, if the care recipient has no cognitive problems or only mild problems, the decision unit 12 may accept the care recipient's schedule and determine the scheduled date and time for care based on the schedules of users including the care recipient. Furthermore, the decision unit 12 may use any of the following methods to determine the scheduled date and time for care: a date and time when all users can attend, a date and time when the number of users who can attend the most can attend, or a date and time when the required users can attend and the number of users who can attend the most can attend.

[0041] Furthermore, once the scheduled date and time for caregiving is determined, the determination unit 12 stores the scheduled information, which includes the determined scheduled date and time for caregiving and information received from the user during the scheduling process, in the storage unit 102, associating it with the user information of the participating users (caregiving user information, care recipient user information). The scheduled information is information related to the schedule, and in this embodiment, it includes the date and time (scheduled date and time for caregiving), the schedule name, and the participants (participating users). The scheduled information may also include information such as comments and explanations about the schedule and the location where it will be held. In the processing described later, the scheduled information registered as associated with this user information is used to perform notification processing.

[0042] <Notification section 13> The notification unit 13 determines the notification expression based on the care recipient user information and sends a notification to the care recipient user terminal 3 based on the determined care schedule date and time. At this time, the notification unit 13 determines the notification expression, such as the frequency of notifications (time, interval, number of notifications, etc.), the voice played when the notification is sent (notification voice), and the volume of the voice, according to the cognitive function of the care recipient user, and sends a notification using the determined notification expression. Furthermore, the notification unit 13 may also determine the volume of the notification, the font size of the message, the brightness of the screen, and the flashing of lights, based on the care recipient user's abilities such as eyesight and hearing. In this embodiment, the notification unit 13 also sends a notification to the care recipient user as the scheduled date (care schedule date and time) approaches, such as the day before or on the day of the scheduled date.

[0043] Notification expression refers to the expression used in a notification, and in this embodiment, it includes various expressions such as the frequency of notification, the content of the audio played during notification (pleasant / unpleasant audio, etc.), the volume of the notification audio, the image displayed on the notification screen (notification image), such as a video or still image, the content of the notification message, the wording of the message (ease of writing, etc.), and whether or not the screen lights up. In this embodiment, the notification unit 13 displays a notification screen and outputs audio for notification to provide notification to the care recipient terminal 3, so the notification expression includes expressions related to screen display and expressions related to audio output. In this embodiment, for care recipients with a high degree of cognitive impairment and a high likelihood of forgetting appointments, the notification unit 13 determines the notification expression to enable users with cognitive impairment to respond to appointments, such as increasing the frequency of notifications and simplifying the wording. The notification unit 13 may also determine the notification expression to make it easier for the care recipient to notice, such as increasing the volume and intensity of the notification sound or flashing the screen during notification. In this embodiment, for care recipients with a low degree of cognitive impairment and a low likelihood of forgetting appointments, the notification unit 13 determines the notification expression to be less frequent and more difficult than for care recipients with a higher degree of impairment.

[0044] The notification unit 13 provides notifications based on the cognitive level. For example, if the cognitive level is 1, it provides two notifications: one in the morning of the scheduled event and another 30 minutes before the scheduled event. If the cognitive level is 2, it provides three notifications: one in the morning of the scheduled event and another 30 minutes and 5 minutes before the scheduled event. In this embodiment, notifications are provided using notification expressions set for each cognitive level. The memory unit 102 may also store various information necessary for providing notifications using notification expressions for each cognitive level (for example, notification sound, volume, number of notifications, notification timing, notification image, message template, font size, screen brightness, etc. for each cognitive level). In this embodiment, notifications are provided using notification expressions set for each cognitive level, but some notification expressions may be determined based on functions other than the cognitive function of the care recipient (such as sensory organ function, physical function, etc.), for example, the volume of the notification sound may be determined based on hearing. Furthermore, if cognitive function information includes data on multiple items related to cognitive function, such as memory and judgment levels, the notification unit 13 may calculate a score based on the data of multiple items included in the cognitive function information, and based on the calculated score, it may send a notification using a notification expression set for each score range, for example, if the score is in the range of 1 to 10, the number of notifications may be set to 1. In this case, weighting may be applied to each data item when calculating the score. In addition, the notification unit 13 may determine the notification expression based on information about the time of day when cognitive function problems are likely to occur for the care recipient (time information), for example, if it is a notification about the care recipient's evening schedule, which is when cognitive function problems are more likely to occur, it may send a notification using a notification expression that is 1 level higher than the care user's daytime schedule for that day.

[0045] <Candidate presentation section 14> The candidate presentation unit 14 presents candidate dates and times for scheduled care. In this embodiment, the candidate presentation unit 14 presents candidate dates and times by outputting them by voice or displaying them on the screen. The candidate presentation unit 14 may also determine and present candidate dates and times based on the schedules received from other users in the group, for example, by removing dates from the candidates that other users cannot attend. Furthermore, the order of candidate selection and the range of selectable dates and times during scheduling adjustments may differ depending on the user type. For example, a family member of the user receiving care may select a date and time they can attend to inquire about a meeting, and then a caregiver, such as a care provider, may further select a date and time they can attend from the candidate dates and times selected by the family to determine the scheduled care date and time. The candidate presentation unit 14 may also present candidates to the terminal devices 20 of all users in the group, or it may present candidates to the terminal devices 20 of some users in the group (for example, users of a specific user type such as "family").

[0046] In this embodiment, the care schedule adjustment device 1 can accept schedule input by presenting candidate dates and times via a schedule reception medium (in this embodiment, an application or telephone) selected by the user. When the user selects an application as the schedule reception medium, the candidate presentation unit 14 presents candidates by displaying a screen in which one or more candidate dates and times can be selected. When the user selects a telephone as the schedule reception medium, the candidate presentation unit 14 presents candidate dates and times by outputting candidates via voice through a call or the like.

[0047] <Method for scheduling caregiving appointments> The following explanation of the processing flow for the care schedule adjustment method will be given using Figure 4. Note that the processing flow shown here is an example from one embodiment, and the processing may be executed in a different order, such as by changing the sequence of steps.

[0048] In this embodiment, the care schedule adjustment system 0 presents candidate dates and times by having the candidate presentation unit 14 display a screen containing candidate dates and times on the user's terminal device (S101). Alternatively, the candidate presentation unit 14 may present the candidate dates and times by outputting them as voice via telephone or the like. When the reception unit 11 receives the user's schedule from one or more user terminal devices 20 (care user terminal 2, care recipient user terminal 3) belonging to the same group (S201), the decision unit 12 determines the care schedule date and time based on the schedules of one or more users entered in the user's terminal device 20 (S102). At this time, the decision unit 12 may determine the care schedule date and time based on the schedules received from all users belonging to the group, or it may determine the care schedule date and time based on the schedule received from a specific user among the users belonging to the group that is related to the care schedule. Furthermore, once the scheduled date and time for caregiving is determined, the notification unit 13 determines the notification format, such as the notification interval and content of the notification, based on the care recipient information of the care recipient users belonging to the group (S103), and sends a notification to the care recipient user terminal 3 (S104).

[0049] Furthermore, Figures 5 and 6 will be used to explain examples of screens displayed in the care schedule adjustment method. Note that the screen display examples explained using the figures are examples from one embodiment, and screens with different configurations from those shown in the figures may be displayed.

[0050] Figure 5 illustrates examples of the screen displays for the schedule adjustment request screen W1 and the schedule adjustment screen W2. The examples shown in this embodiment are screens displayed on the terminal of a user (care user terminal 2) that requests a new schedule adjustment by the candidate presentation unit 14, and on the terminal of a user (care user terminal 2) that receives a schedule adjustment request and selects candidate dates and times.

[0051] The schedule adjustment request screen W1 shown in Figure 5(a) is a screen displayed when requesting schedule adjustments from relevant parties (other users belonging to the group), and includes input fields where the user (care recipient), desired adjustment range, desired days of the week and desired times for adjustment (candidate dates and times), and the person to be adjusted are entered. Here, the desired days of the week and desired times for adjustment within the desired adjustment range (for example, October 29th to November 5th) are presented to other users as candidate dates and times. It is also possible to select the care user to be adjusted as the person to be adjusted, and the candidate dates and times are presented to all care users belonging to the same group as the care recipient, such as care users who provide care to the selected care recipient, care users of a specified user type, or care users within a specified range, such as specified care users.

[0052] In this embodiment, the schedule adjustment request screen W1 further includes an input field where a summons message can be entered. The summons message is the message displayed on the schedule adjustment screen W2, which is shown on the terminal of the user who received the request (care user terminal 2). Alternatively, a template for the summons message may be displayed in the input field in an editable state by selecting a template. Furthermore, the information related to the schedule adjustment request entered on the schedule adjustment request screen W1 shown in Figure 5(a) is used to display the schedule adjustment screen W2 shown in Figure 5(b).

[0053] In this embodiment, when a request is made to adjust the schedule, the reception unit 11 also receives information about the details of the schedule, such as the name of the schedule, the venue, and the participants. The schedule information received at this time is registered as schedule information when the scheduled date and time for care is determined. Users who are invited but cannot attend any of the proposed dates and times do not need to be registered as participants in the schedule information.

[0054] The schedule adjustment screen W2 shown in Figure 5(b) is a screen displayed on the terminal device 20 of a user (in this embodiment, a care user) who has received a request to adjust a schedule from the candidate presentation unit 14, and includes a schedule name display area, a summons message display area, a schedule input area where the user can select a candidate date and time and input the schedule, and a registration button. The schedule name display area is an area that displays the name of the schedule entered by the user who made the adjustment request. The summons message display area is an area that displays a message from the user who made the schedule adjustment request. The schedule input area is an area where the user can input their schedule, and in this embodiment, the schedule can be entered by selecting and pressing one of the ○ (desired), △ (available), or × (unavailable) displayed next to the candidate date and time, but the schedule may be entered in a different way than the example shown in Figure 5, such as by selecting from a calendar or by entering a date and time. The registration button is a button for registration, and when pressed, the entered user's schedule is sent to the care schedule adjustment device 1. Also, in the example shown in Figure 5(b), multiple candidates are presented, but only one candidate date and time may be presented. At this time, the reception unit 11 may accept the user's decision to participate as part of their schedule.

[0055] The notification screen W3 shown in Figure 6 is a screen displayed on the care recipient user terminal 3 when a notification is sent by the notification unit 13, and includes a notification message and a confirmation button. The notification screen W3 may also display the name of the person related to the notification (in this embodiment, the visiting care user), the scheduled date and time, etc. In this embodiment, the care recipient user terminal 3 outputs audio for notification (such as a message being read aloud or a notification sound) at the same time as the display of the notification screen W3 as shown in Figure 6.

[0056] The notification message is a message about the content of the notification, and is generated based on a template selected according to the cognitive function of the care recipient user. The notification unit 13 creates the notification message and sends the notification by filling in the template based on the schedule information, care recipient user information, etc. Furthermore, the notification message displayed on the notification screen W3 in this embodiment differs depending on when the notification is made. For example, if it is the first notification of the day, it will be a message such as "You have a day service appointment at 3 o'clock today," as shown in Figure 6. However, if it is closer to the appointment (for example, 30 minutes before the appointment), it will be configured to display the time until the appointment, such as "The day service pick-up will be here in 30 minutes. Let's get ready." Alternatively, message templates may be prepared for each type of event (visiting caregivers, visiting medical staff, pick-up for day service, meetings, etc.), and the notification unit 13 may generate a message using the template for the event type selected by the user and send the notification.

[0057] In this embodiment, the notification unit 13 selects a message template appropriate to the cognitive level of the care recipient user from a set of pre-prepared message templates for each cognitive level (for example, a message template for cognitive level 1), and generates a message by substituting the scheduled time, the names of those involved (participants in the scheduled event or the names of the care recipient user responsible for the care recipient user), etc., to send a notification. Alternatively, the notification unit 13 may instruct an external text generation system to generate text of a specified ease of use, and the text generated by the text generation device may be displayed as a message on the notification screen W3. In this case, the notification unit 13 may provide the text generation device with information related to the scheduled event, such as the content of the event, the time until the event, and the names of visitors, as well as information related to the care recipient user, such as their cognitive level, and instruct it to generate text.

[0058] Furthermore, the notification unit 13 may use a notification model, which is a machine learning-based learning model, to make notifications. The notification model is a model that has been trained based on the attributes of the care recipient, information about the schedule, and messages that have been previously notified to the care recipient. The notification model may be a model for each cognitive level, generated based on the messages notified for each cognitive level, or it may be a model for each care recipient, generated based on messages previously notified to each individual care recipient.

[0059] Furthermore, when the confirmation button ("Yes") is pressed, a response indicating that the notification has been confirmed is sent to the care schedule adjustment device 1, and the notification screen W3 is closed. In this embodiment, when the notification unit 13 receives a response to the notification entered by pressing the confirmation button, it may determine the notification expression, such as the frequency of the next notification, based on the time from the notification to the response. For example, if the time from the time to the response is long, it may shorten the interval until the next notification. Alternatively, the notification expression for subsequent notifications may be determined based on the content of the response to the notification, such as determining the interval and timing of subsequent notifications based on the response entered by pressing a button displayed on the notification screen W3 to select whether or not the user wishes to receive further notifications.

[0060] Furthermore, in this embodiment, notification is made by displaying a notification screen W3 that corresponds to the care recipient, which includes notification expressions such as an image displayed on the screen for notification (notification image), the movement of the image on the screen, the content of the message regarding the notification (words used, ease of writing), and the font and size of the characters in the message. In addition, the notification expression may be determined and notification may be made based on user characteristics other than cognitive function, for example, by making the text of the message larger for a care recipient with poor eyesight.

[0061] <Other Embodiments> Furthermore, the care schedule adjustment system 0 in this embodiment may function as a system for managing the work schedules of care users, such as care providers engaged in care work. In this case, the schedules of multiple users are displayed on the terminal of the person managing multiple care users, such as the employer of care workers, but a screen with a similar configuration may be displayed on the terminals of other users. Below, an example of managing the schedules of multiple care users will be explained using Figure 7. Note that the schedules of multiple care users shown in Figure 7 may be displayed on the terminal of any user, such as the administrator, such as the employer of the care users, or the care users themselves. In this case, the care schedule adjustment system 0 may include a schedule display unit 15, which is not shown in Figure 1, and the schedule display unit 15 may perform processing related to displaying a screen that displays the schedule shown in Figure 7. The schedule display unit 15 performs processing related to displaying a screen as shown in Figure 7 based on the schedule information associated with the user information.

[0062] Figure 7(a) shows the schedule display screen W4 for displaying adjusted schedules. The schedule display screen W4 is a screen for displaying schedules for each user and includes a new creation button W41 and a schedule display area W42. When the new creation button W41 is pressed, it becomes possible to enter a new schedule. Alternatively, when the new creation button W41 is pressed, the user may transition to the schedule adjustment request screen W1 shown in Figure 5(a), and a request for schedule adjustment may be initiated. The schedule display area W42 is an area for displaying adjusted schedules, and the user's schedules are displayed in columns in chronological order.

[0063] Furthermore, Figure 7(b) shows an example of the screen display of the schedule display screen W5 when a certain schedule (for example, "B 10:00 Visit") is clicked. The schedule display screen W5 shown in Figure 5(b) further includes a schedule details display area W51. The schedule details display area W51 is a screen for displaying the detailed contents of the schedule, and displays the date and time, destination, address of the destination, expected participants, and comments.

[0064] Furthermore, while the example shown in Figure 7 displays schedules coordinated among multiple users, it is also possible to display schedules related only to a specific user that do not require coordination with other users. Additionally, a schedule information input screen may be displayed where information related to the schedule, such as the date and time of the schedule, the name of the schedule, the location, and comments, can be entered. At this time, the candidate presentation unit 14 may display a screen with a configuration similar to the schedule adjustment request screen W1 shown in Figure 5(a) in order to accept input of schedule-related information.

[0065] Furthermore, the notification unit 13 may determine the notification expression regarding the message, such as limiting the kanji characters used in notifications according to the age of the care recipient if the care recipient is a child.

[0066] The above example described a case where the schedules of multiple care users are managed. However, the care schedule adjustment system 0 may also be used to adjust schedules between users (care recipients) and service providers (care users) in the provision of services such as care services and preventive care services at facilities, online medical consultations, medication guidance, and nutritional guidance, and to notify them of these schedules. [Explanation of Symbols]

[0067] 0 Caregiving Schedule Adjustment System 1. Caregiving Schedule Adjustment Device 11 Reception Department 12. Decision Section 13 Notification Department 14 Candidate presentation section 2. Caregiver User Terminal 3. User terminal for those receiving care 4 Network

Claims

1. It is a care schedule scheduling system, It comprises a memory unit, a reception unit, a decision unit, and a notification unit, The aforementioned storage unit stores information about the care recipient, including information about the care recipient's cognitive function. The reception desk receives the schedules of users belonging to the group. The aforementioned group includes care users who provide care to users receiving care, and users receiving care from the care users, The decision unit determines the scheduled date and time for care based on the schedules of the users belonging to the group that have been received. The notification unit determines a notification expression based on the care recipient user information of the care recipient user belonging to the group, and sends a notification in the notification expression to the care recipient user terminal of the care recipient user included in the group, based on the scheduled care date and time. Caregiving scheduling system.

2. The notification unit determines the notification expression, including the frequency of notification, based on the cognitive function information included in the care recipient user information, and makes the notification. The care schedule adjustment system described in Claim 1.

3. The notification unit determines the notification expression to send notifications more frequently to care recipients with a higher degree of cognitive impairment. The notification expression is determined so that notifications are sent less frequently to care recipients with a low degree of cognitive impairment. The care schedule adjustment system according to claim 2.

4. The notification unit determines the notification expression which includes at least one of the notification volume and the content of the notification voice, and then issues the notification. The care schedule adjustment system according to claim 2.

5. The notification unit determines the notification expression, which includes at least one of the following: font size, wording, notification image, and movement of the notification image, and executes a process to display the notification screen as a notification process. The care schedule adjustment system described in Claim 1.

6. The reception unit receives a response from the care recipient user to the first notification. The notification unit determines the notification expression for the second notification following the first notification based on the time from the notification to the response, and issues the second notification. The care schedule adjustment system described in Claim 1.

7. The care schedule scheduling system also includes a candidate suggestion section, When the candidate suggestion unit receives a request for schedule adjustment from the first user's user terminal, it determines candidate dates and times based on the schedules received from other users belonging to the group, and outputs them to the first user's user terminal. The reception unit receives the schedule of the first user, The determination unit determines the scheduled date and time for care based on the schedules of users belonging to the group, including the schedule of the first user selected from the candidate dates and times. The care schedule adjustment system described in Claim 1.

8. The care schedule scheduling system further, It includes a candidate suggestion unit that outputs candidate dates and times, The reception department accepts the selection of a scheduled reception medium, including telephone and application. When telephone is selected as the scheduling medium, the candidate presentation unit outputs the candidate date and time by voice. When an application is selected as the scheduled reception medium, the candidate presentation unit outputs a screen including the candidate date and time. The care schedule adjustment system described in Claim 1.

9. A method for scheduling caregiving tasks performed by a computer, The storage unit of the aforementioned computer stores information about the care recipient, including information about the care recipient's cognitive function. The care schedule scheduling method comprises a reception process, a decision process, and a notification process. In the aforementioned reception process, the schedules of users belonging to the group are received. The aforementioned group includes care users who provide care to users receiving care, and users receiving care from the care users, In the aforementioned decision-making process, the scheduled date and time for caregiving is determined based on the schedules of the users belonging to the group that have been received. In the notification step, the notification expression is determined based on the care recipient user information of the care recipient user belonging to the group, and the notification in the notification expression is sent to the care recipient user terminal of the care recipient user included in the group based on the scheduled care date and time. How to schedule caregiving appointments.

10. A computer program that causes the computer to execute the care schedule adjustment method described in claim 9.

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