Emergency response processing device and emergency response support method

Abstract

This invention provides an emergency response processing device and emergency response support method that assist service-recipient organizations in properly implementing their business continuity plans and disaster prevention plans. [Solution] The system includes a receiving means for receiving emergency alerts and a processing means for issuing action requests to predetermined terminal devices associated with the target organization upon receiving an emergency alert. The action requests are instructions that correspond to the target organization's predetermined business continuity plan. The action requests are instructions for evacuation guidance.

Description

Technical Field

[0001] The present invention relates to an emergency response processing device and an emergency response support method used for services related to the business continuity plan and disaster prevention plan of a service target organization.

Background Art

[0002] In recent years, companies have been formulating and working on BCP (Business Continuity Plan). The business continuity plan is a plan related to (1) Business: business, work, operations, (2) Continuity: continuity, (3) Plan: plan, scheme.

[0003] The business continuity plan summarizes the policies, systems, procedures, etc. for business continuity in an emergency, aiming to minimize damage, achieve early recovery, and stabilize corporate activities. As an example, it is intended to pre-determine "methods for ensuring the safety of employees", "sources for procuring materials necessary for product production", "response methods when the production line stops", etc., in order to minimize confusion, responses, and losses during disasters.

[0004] On the other hand, the disaster prevention plan is a plan that summarizes responses in an emergency to minimize damage caused by disasters. The difference from the business continuity plan lies in the main purpose of the plan. In the disaster prevention plan, the main focus is on preventing disasters "beforehand", "protecting the lives of employees and the business assets of the company", and "aiming for early recovery". In contrast, BCP aims for "business continuity" through prompt recovery "after a disaster".

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0006] However, it cannot be said that many companies are in a position to properly adopt and implement business continuity plans and disaster prevention plans.

[0007] This invention has been made in view of the above circumstances, and its purpose is to provide an emergency response processing device and an emergency response support method that assist service recipient organizations in appropriately implementing business continuity plans and disaster prevention plans. [Means for solving the problem]

[0008] The present invention is an emergency response processing device comprising a receiving means for receiving an emergency alert, and a processing means for issuing an action request instruction to a predetermined terminal device associated with the target organization upon receiving the emergency alert.

[0009] Preferably, the action request instruction is an instruction in accordance with the business continuity plan of the target organization, which has been determined in advance.

[0010] Preferably, the action request instruction is an instruction for guiding people to evacuate.

[0011] Preferably, the action request instruction is an instruction corresponding to the role of the user of the terminal device.

[0012] Preferably, the action request instruction displays the evacuation route and the direction to proceed along the evacuation route in VR on the terminal device's display.

[0013] Preferably, the processing means answers questions from relevant parties that are entered into the terminal device in an emergency.

[0014] The present invention is an emergency response support method that provides an emergency response seminar on actions to be taken upon receiving an emergency alert to an organization that introduces a service using an emergency response processing device, and explains the actions to be taken in response to the action requests issued by the aforementioned emergency response processing device during the emergency response seminar.

[0015] Preferably, the emergency response seminar is about the actions of each employee to be carried out according to the business continuity plan or disaster prevention plan.

[0016] Preferably, educational seminars on content other than the content related to the business continuity plan and disaster prevention plan are provided.

[0017] Preferably, it is a seminar incorporating laughter.

[0018] Preferably, the emergency response seminar is a seminar using 3D simulation.

Advantages of the Invention

[0019] According to the present invention, it is possible to provide an emergency response processing device and an emergency response support method that assist a service target organization in appropriately implementing a business continuity plan and a disaster prevention plan.

Brief Description of the Drawings

[0020] [Figure 1] FIG. 1 is an overall configuration diagram of an emergency response system 1 according to an embodiment of the present invention. [Figure 2] FIG. 2 is a flowchart for explaining the process of the service provider 13 providing an emergency response service to the service target organization 11. [Figure 3] FIG. 3 is a flowchart for explaining the processing in an emergency of the emergency response system 1. [Figure 4] FIG. 4 is a diagram for explaining an evacuation guide screen displayed on the display of the organization employee terminal device 31. [Figure 5] FIG. 5 is a functional block diagram of the emergency response device 21 shown in FIG. 1. [Figure 6] FIG. 6 is a functional block diagram of the organization employee terminal device 31 shown in FIG. 1.

Embodiments for Carrying Out the Invention

[0021] The following describes an emergency response system according to an embodiment of the present invention. Figure 1 is an overall configuration diagram of an emergency response system 1 according to an embodiment of the present invention. As shown in Figure 1, the emergency response system 1 provides services using, for example, an emergency alert generator 15, an emergency response device 21, an organization employee terminal device 31, an organization terminal device 33, etc. This system is configured to communicate via network 9.

[0022] The emergency alert generator 15 is used by the service provider 13 that provides the service. Organizational employee terminal devices 31 and 33 are used by the service-receiving organization 11. The service-receiving organization 11 is, for example, a medical institution, a welfare facility, a school, etc.

[0023] Figure 2 is a flowchart illustrating the process by which a service provider 13 provides emergency response services to a service recipient organization 11. Step ST11: Service providers 13 conduct interviews with service recipient organizations 11. The information gathered from these interviews is necessary for disaster prevention plans, BCPs (Business Continuity Plans), and human resource development, including the business activities of the 11 target organizations, the roles, number, attributes, and job descriptions of their employees.

[0024] Step ST12: Based on the results of the interviews in Step ST11, the service provider 13 develops a business continuity plan (BCP) for the service target organization 11. The purpose of a business continuity plan is to ensure business continuity through rapid recovery after a disaster.

[0025] Step ST13: Based on the results of the interviews in Step ST11, the service provider 13 will formulate a disaster prevention plan for the service target organizations 11. Disaster prevention plans focus on preventing disasters "before they happen," "protecting the lives of employees and the company's business assets," and "aiming for early recovery."

[0026] Step ST14: Service provider 13 will hold seminars for employees of service recipient organizations 11 in accordance with their business continuity plans and disaster prevention plans. This seminar will explain the actions each employee should take when receiving an emergency alert. In addition, this seminar will offer in-person training sessions on topics other than business continuity plans and disaster prevention plans. Examples include sales training and leadership / teamwork improvement seminars. This seminar may be conducted in e-learning format. Following in-person seminars, e-learning sessions will be conducted regularly.

[0027] The following describes the emergency procedures of Emergency Response System 1. Figure 3 is a flowchart illustrating the emergency procedures of Emergency Response System 1. Step ST21: When an emergency occurs, the emergency alert generator 15 will broadcast an emergency alert. When the emergency response device 21 receives an emergency alert, it proceeds to step ST22.

[0028] Step ST22: The emergency response device 21 transmits an action request instruction related to the emergency alert to the organizational terminal device 33. Such requests and instructions for action include, for example, confirming the extent of the damage, checking the status of employees, and requesting employees to take action.

[0029] Step ST23: The emergency response device 21 transmits an action request instruction to the emergency response device 21 in conjunction with the emergency alert. Such requests or instructions for action include, for example, evacuation orders. The emergency response device 21 displays a 3D screen on the display of the organization's employee terminal device 31, as shown in Figure 4, and displays an image of a mark (arrow) for evacuation guidance. This screen may also be in VR.

[0030] Furthermore, the emergency response device 21 may be configured to respond via an operator or an automated voice using AI functions when it receives a question through the organizational employee terminal device 31 or organizational terminal device 33.

[0031] The configuration of the emergency response device 21 shown in Figure 1 will be described below. Figure 5 is a functional block diagram of the emergency response device 21 shown in Figure 1. As shown in Figure 2, the emergency response device 21 includes, for example, a communication unit 75, an input unit 77, a memory 79, and a processing unit 81.

[0032] The communications unit 75 communicates with the organization employee terminal device 31 and the organization terminal device 33. The input section 77 is a terminal or similar device for inputting data from an external source. Memory 79 stores the program that the processing unit 81 will execute. The processing unit 81 executes the program PRG stored in the memory 59 to perform the processing of the emergency response device 21 as defined in this embodiment.

[0033] The configuration of the organizational employee terminal device 31 shown in Figure 1 will be described below. Figure 6 is a functional block diagram of the organizational employee terminal device 31 shown in Figure 1. As shown in Figure 6, the organizational employee terminal device 31 includes, for example, a display 51, an operation / input unit 54, a communication unit 55, a memory 59, and a processing unit 61.

[0034] The display 51 displays an image based on the signal from the processing unit 61. The communications unit 55 communicates with the emergency response device 21. The operation / input unit 54 is an operating means such as a touch panel, keyboard, or mouse. Memory 59 stores the program that the processing unit 61 will execute. The processing unit 61 executes the program PRG stored in the memory 59 to perform the processing of the organizational employee terminal device 31 as defined in this embodiment. The organizational terminal device 33 has the same configuration as, for example, the organizational employee terminal device 31.

[0035] As explained above, according to the emergency response system 1, when an emergency alert is issued, action requests in response to the emergency alert can be sent to the organizational employee terminal devices 31 and 33 of the service target organization 11. Therefore, the managers and employees of the 11 service-provided organizations can take appropriate actions according to their respective roles in accordance with disaster plans and business continuity plans.

[0036] Furthermore, according to the emergency response system 1, the emergency response device 21 displays evacuation routes and other information on the display of the organization's employee terminal device 31, allowing employees to easily identify evacuation routes. Furthermore, employees can ask questions to the emergency response device 21 from the organizational employee terminal devices 31 and 33, allowing them to receive appropriate instructions tailored to the situation. This helps prevent employees from panicking in emergencies.

[0037] Furthermore, in this embodiment, the operator of the emergency response device 21 can conduct seminars on disaster prevention plans, business continuity plans, and human resource development for the employees of the service target organization 11, incorporating humor, so that employees can acquire necessary information in an enjoyable and positive way. In addition, humor can enhance camaraderie among employees.

[0038] The present invention is not limited to the embodiments described above. In other words, those skilled in the art may make various modifications, combinations, subcombinations, and substitutions with respect to the components of the embodiments described above, within the technical scope of the present invention or its equivalents.

[0039] For example, the content of the seminar is optional. Furthermore, the screen displayed on the organizational employee terminal device 31 in an emergency is optional. [Industrial applicability]

[0040] It can be applied to emergency response systems that support service-recipient organizations in properly implementing business continuity plans and disaster prevention plans. [Explanation of symbols]

[0041] 1…Emergency response system 11…Service-serving organizations 13…Service providers 15…Emergency alert generator 21…Emergency response equipment 31… Employee terminal devices for organizations 33…Organizational terminal device

Claims

1. A means of receiving emergency alerts, Upon receiving the aforementioned emergency alert, a processing means is provided to a predetermined terminal device associated with the target organization to issue an action request instruction related to the emergency alert. An emergency response processing device.

2. The aforementioned action request is an instruction in accordance with the predetermined business continuity plan of the target organization. The emergency response processing device according to claim 1.

3. The aforementioned action request / instruction is an instruction for guiding people to evacuate. The emergency response processing device according to claim 2.

4. The aforementioned action request instructions are instructions that correspond to the role of the user of the terminal device. The emergency response processing device according to claim 3.

5. The aforementioned action request instructions will display the evacuation route and the direction to proceed along the evacuation route in VR on the terminal device's display. The emergency response processing device according to claim 4.

6. The processing means responds to questions from relevant parties entered into the terminal device in an emergency. The emergency response processing device according to claim 5.

7. For organizations that will be introducing services using emergency response processing equipment, we will provide emergency response seminars on actions to take upon receiving emergency alerts. In the emergency response seminar, the actions taken in response to the action request instructions from the emergency response processing device described in claim 1 will be explained. Emergency response support methods.

8. The aforementioned emergency response seminar covers the actions that each employee should take in accordance with the business continuity plan or disaster prevention plan. The emergency response support method according to claim 7.

9. We provide educational seminars on topics other than those related to the aforementioned business continuity plan and disaster prevention plan. The emergency response support method according to claim 8.

10. This is a seminar that incorporates humor. The emergency response support method according to claim 9.

11. The aforementioned emergency response seminar is a seminar that uses 3D simulation. The emergency response support method according to claim 10.

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