Online sales and delivery system

Abstract

We provide an online sales and delivery system that automates a series of processes such as product sales, purchases, and delivery, enabling real-time processing. [Solution] The online sales and delivery system has a virtual sales department where buyers purchase products while interacting with the online screen, an order management system where buyers place orders for the purchased products, and a logistics center system.The logistics center system receives order instructions for the purchased products and generates shipping instructions accordingly, and robots automatically pick and deliver the products in the logistics center in accordance with the shipping instructions.

Description

[Technical Field]

[0001] This invention relates to an online sales and delivery system. [Background technology]

[0002] In order to increase the sales effectiveness of products, there are sales services in which people promote and sell products online. In recent years, a number of services have emerged that use avatars and characters to explain products online. There are various methods for successfully selling products. Among them, services that allow individuals to advertise and sell products online are attracting attention. This sales method is expected to effectively advertise products and maximize sales. In recent years, a new trend has emerged: services that use avatars and characters to introduce products online. This is expected to convey the appeal of products in a more realistic and appealing way, promoting communication with consumers. Visual elements are emphasized in product descriptions, which has the effect of increasing purchasing motivation. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2021-121939 [Patent Document 2] Patent Publication No. 2021-012422 [Patent Document 3] Japanese Patent Application Laid-Open No. 2018-136925 Summary of the Invention [Problem to be solved by the invention]

[0004] Current logistics systems are susceptible to manual work and human error, and there is a need for greater efficiency. Additionally, real-time inventory management and immediate order processing are not possible.

[0005] This invention was made in consideration of these circumstances, and its purpose is to provide an online sales and delivery system that automates a series of processes such as selling, purchasing, and delivering goods, enabling real-time processing. [Means for solving the problem]

[0006] The present invention relates to an online sales and delivery system that sells and delivers products online using an online screen, and includes a virtual sales means through which a purchaser purchases products while virtually interacting with the screen, an order management system through which the purchaser places an order for the purchased product using the virtual sales means, and a logistics center system, wherein the logistics center system includes a shipping instruction generation unit that receives an order instruction for the purchased product from the order management system and generates shipping instructions accordingly, and a robot system that automatically picks and delivers products within the logistics center in accordance with the shipping instructions from the shipping instruction generation unit.

[0007] Preferably, the logistics center is open 24 hours a day. [Effects of the Invention]

[0008] According to this invention, it is possible to provide an online sales and delivery system that automates a series of processes such as selling, purchasing, and delivery of goods, enabling real-time processing. [Brief explanation of the drawings]

[0009] [Figure 1] FIG. 1 is a configuration diagram of an online sales and delivery system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a configuration diagram of the sales system 21 shown in FIG. [Figure 3] FIG. 3 is a configuration diagram of the logistics center system 31 shown in FIG. [Figure 4]FIG. 4 is a flowchart for explaining an example of the operation of sales system 21 shown in FIG. [Figure 5] FIG. 5 is a flowchart for explaining an example of the operation of the logistics center system 31 shown in FIG. DETAILED DESCRIPTION OF THE INVENTION

[0010] This embodiment utilizes AI, robotics, and blockchain to solve these challenges and provide sustainable logistics solutions. This embodiment links order data from the virtual assistant with a robotics WMS, enabling real-time inventory management and instant order processing, thereby optimizing the logistics process.

[0011] The following describes an online sales and delivery system and method according to an embodiment of the present invention. This embodiment is a next-generation logistics automation system that utilizes digital humans, virtual humans, and AI concierges to handle customer service, order fulfillment, and shipping 24 hours a day. This system integrates AI, RPA technology, and Super-OMS (Order Management System) to achieve efficient and accurate logistics operations.

[0012] . FIG. 1 is a configuration diagram of an online sales and delivery system according to an embodiment of the present invention. As shown in FIG. 1, in the online sales and delivery system 1, a purchaser 11 operates his / her own terminal device 15 to access a sales system 21.

[0013] The sales system 21 includes, for example, a digital human unit 41, a virtual human unit 43, an AI concierge 45, an order management system 47, and a virtual shopping (spatial computing) unit 49. The digital human section 41, the virtual human section 43, the AI ​​concierge 45, and the virtual shopping section 49 provide a virtual shopping environment to the purchaser 11 in response to access from the terminal device 15. The purchaser 11 purchases products and the like in a virtual shopping environment provided to the terminal device 15 by the function of the sales system 21. The virtual shopping environment is displayed on the display of the terminal device 15 or the like.

[0014] The digital human section 41, virtual human section 43, and AI concierge 45 are videos generated by registering 10 to 20 facial photos of a specific person or a virtual person, and then the AI ​​learns the photos and converts them into realistic illustrations.

[0015] When the sales system 21 receives a product purchase instruction from the purchaser 11 operating the terminal device 15, the sales system 21 outputs the purchase instruction to the order management system 47. The order management system 47 performs settlement processing etc. in accordance with the input purchase instructions. Thereafter, the order management system 47 transmits the order receipt instruction to the shipping instruction generation unit 51 of the logistics center system 31.

[0016] The shipping instruction generation unit 51 generates shipping instructions in response to order instructions received from the order management system 47 and outputs them to the robotic system 61. These processes are automatically linked. Furthermore, the shipping instruction generation unit 51 can process orders from multiple sales sites all at once.

[0017] The logistics center system 31 not only uses the shipping instruction generation unit 51 to centrally manage shipping instructions in response to orders, but also provides a one-stop service for checking important points related to operating an e-commerce site, such as comparing sales from each location, creating receipts and invoices, streamlining inventory management, and shipping procedures.

[0018] FIG. 2 is a configuration diagram of the sales system 21 shown in FIG. 2, the sales system 21 includes, for example, a communication unit 75, an input unit 77, a memory 79, and a processing unit 81. These are arranged in a single housing.

[0019] The communication unit 75 communicates with the purchaser's terminal device 15 and the logistics center system 31. The input unit 77 is a terminal or the like for inputting data from the outside. The memory 79 stores the program executed by the processing unit 81 . The processing unit 81 executes a program stored in the memory 79 to perform the processing of the sales system 21 defined in this embodiment.

[0020] FIG. 3 is a configuration diagram of the logistics center system 31 shown in FIG. 3, the logistics center system 31 includes, for example, a communication unit 175, an input unit 177, a memory 179, and a processing unit 181. These are arranged in one housing.

[0021] The communication unit 175 communicates with the sales system 21 . The input unit 177 is a terminal or the like for inputting data from the outside. The memory 179 stores the program executed by the processing unit 181 . The processing unit 181 executes a program stored in the memory 179 to perform the processing of the logistics center system 31 defined in this embodiment.

[0022] An example of the operation of the online sales and delivery system 1 will be described below. FIG. 4 is a flowchart for explaining an example of the operation of sales system 21 shown in FIG. Step ST11: A purchaser 11 uses a terminal device 15 to access a product site provided by a sales system 21 .

[0023] Step ST12: In response to access from the purchaser 11 using the terminal device 15 in step ST11, the sales system 21 uses the functions of the digital human section 41, the virtual human section 43, the AI ​​concierge 45 and the virtual shopping section 49 to allow the purchaser 11 to search for a product to purchase while looking at the display of the terminal device 15.

[0024] Step ST13: The purchaser 11 inputs an instruction to purchase the product found in step ST12.

[0025] Step ST14: When the sales system 21 receives the purchase instruction in step ST13, the order management system 47 performs purchase processing such as payment processing.

[0026] Step ST15: The order management system 47 generates an order instruction specifying the delivery destination of the product and the purchased product to be delivered, and transmits this to the logistics center system 31.

[0027] FIG. 5 is a flowchart for explaining an example of the operation of the logistics center system 31 shown in FIG. Step ST21: The distribution center system 31 receives an order instruction from the sales system 21 .

[0028] Step ST22: The shipping instruction generation unit 51 of the logistics center system 31 generates shipping instructions in response to the order instruction received from the order management system 47 and outputs them to the robotics system 61 .

[0029] Step ST23: The robotic system 61 automatically picks and sorts products from storage locations within the warehouse based on shipping instructions input from the shipping instruction generation unit 51. The picking and sorting are performed automatically by issuing instructions to the robot.

[0030] Step ST24: The robotic system 61 instructs the robot to perform the process and operation to deliver the sorted products in step ST23 to the delivery destination designated by the purchaser.

[0031] As explained above, with online sales and delivery system 1, each virtual assistant can provide information on orders received from customers (order information, product numbers) to the robotics in real time, and the order data from each virtual assistant can be linked with the robotics. In addition, the virtual assistants and robotics can link information in real time via API. This enables real-time inventory management and immediate order processing, optimizing the logistics process.

[0032] In addition, the user experience can be improved by using a digital human section 41, a virtual human section 43, an AI concierge 45, and virtual shopping 49 in sales, which can increase customer motivation to purchase products. Furthermore, this automation reduces human error and enables quicker responses, improving business efficiency, and also improving customer satisfaction, leading to stronger competitiveness.

[0033] In this embodiment, sales are conducted through live commerce by digital humans 24 hours a day, and orders are picked, packed, and shipped by robotics 24 hours a day. [Industrial Applicability]

[0034] This invention can be applied to product sales systems on e-commerce sites, etc. [Explanation of symbols]

[0035] 1. Online sales and delivery system 11…Purchaser 21...Sales System 31...Logistics Center System 41...Digital Human Department 43...Virtual Human Club 45...AI concierge 47...Order Management System 61...Robotic Systems 71...Blockchain server

Claims

1. An online sales and delivery system for selling and delivering products online using an online screen, a virtual sales means for allowing a buyer to virtually interact with a product on the screen and purchase the product; an order management system for placing an order for the product purchased by the purchaser using the virtual sales means; Logistics center system and and The logistics center system includes: a shipping instruction generation unit that receives an order instruction for the purchased product from the order management system and generates a shipping instruction in response thereto; a robot system that automatically picks up and delivers products in the logistics center in accordance with the shipping instruction from the shipping instruction generating means; have Online sales and delivery system.

2. The logistics center operates 24 hours a day. The online sales and delivery system of claim 1.

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