Reservation management system, reservation management program, and reservation management method

Abstract

To provide a new technology for supporting the provision of products at appropriate times to users who use golf courses. [Solution] A reservation management system that supports the provision of products at appropriate times to users who use a golf course, the reservation management system comprising a provision content receiving unit and a provision request receiving unit, the provision content receiving unit receiving user identification information and product information of products ordered by the user before, at, or after check-in at the golf course and storing them in a database, and the provision request receiving unit receiving the user identification information after check-in at the golf course and at check-in at a product provision facility and obtaining pre-stored product information linked to the user identification information.

Description

[Technical field]

[0001] The present invention relates to a reservation management system, a reservation management program, and a reservation management method. [Background technology]

[0002] In recent years, the decline in the productive age population has led to a serious labor shortage problem. In addition, to prevent infectious diseases, labor-saving and non-contact measures are rapidly progressing to avoid contact with people as much as possible. This trend is widely seen in the service industry in general, and such services have begun to be provided in the golf industry as well. An example of such a system is disclosed in, for example, Patent Document 1.

[0003] Patent Document 1 discloses, for example, that check-in / check-out information is stored in an in-store POS device, and if a customer who has checked in at the front desk wishes to have automatic accounting when ordering in the dining hall, the customer's membership code data, automatic accounting request data and order item data are entered into a terminal device, and the entered membership code data is compared with the check-in information, and if the customer has checked in, the order item data and membership code data are sent to the front desk and / or a host computer, so that the dining hall bill is automatically calculated at the front desk together with facility usage fees, etc. at the time of check-out.

[0004] Patent document 2 discloses, for example, that information on the menu to be ordered is transmitted from the golf cart, and that orders are managed using the break start time, the ordered menu, and the number of items ordered. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Publication No. 10-283412 [Patent Document 2] JP 2002-259531 A Summary of the Invention [Problem to be solved by the invention]

[0006] However, in the above-mentioned patent document, there was a problem in that it was not possible to know the exact timing when a user visiting a golf course would receive the product, making it difficult to provide the user with the product at the appropriate time.

[0007] In view of the above problems, an object of the present invention is to provide a novel system that can provide products at an appropriate time to users who have checked in to a golf course. [Means for solving the problem]

[0008] In order to solve the above problems, the present invention is a reservation management system that supports the provision of products at appropriate times to users who use a golf course, the reservation management system comprising a provision content receiving unit, a provision request receiving unit, and a display processing unit, the provision content receiving unit receiving user identification information and product information of products ordered by the user before, at, or after checking in to the golf course, and storing them in a database, the provision request receiving unit receiving the user identification information after checking in to the golf course, at the time of check-in at a product provision facility, and acquiring pre-stored product information linked to the user identification information and provision location identification information that identifies the provision location where the user is seated to receive the product, and the display processing unit displaying the combination of the pre-stored products and the provision location, and displaying it to the product provider.

[0009] With this configuration, product information stored before, during, and after check-in can be acquired when checking in at a product providing facility. This allows a user to reserve products in advance and check in at a product providing facility, whereby product information reserved by the user can be acquired and the product can be provided to the user at an appropriate time. In addition, the product providing location of the user and a combination of products ordered by the user in advance can be displayed to the product provider, whereby the product desired by the user can be delivered to the appropriate product providing location.

[0010] In a more preferred embodiment, the reservation management system further includes an update unit, which, when it receives a user ID that uniquely identifies the user and a golf course locker number as the user identification information, updates the golf course usage status by treating the user as having checked in.

[0011] With this configuration, when a user ID and a golf course locker number are received, the golf course usage status can be updated, making it possible to reliably know which user is using which locker.

[0012] In a more preferred embodiment, the reservation management system further includes a display processing unit, the plurality of product providing facilities are linked to courses or holes of a golf course, and the display processing unit displays a product menu of the product providing facilities determined based on the course or hole being played by the user, and displays it to the user.

[0013] With this configuration, it is possible to display to the user a product menu of product providing facilities linked to the hole or course that the user is playing on. This allows the user to efficiently select the product that he or she desires without displaying product providing facilities that are not expected to be used from the user's location.

[0014] In a more preferred embodiment, the offer content receiving unit determines a product providing facility to which the product information is to be transmitted, from among the plurality of product providing facilities, based on a hole or course currently being played by the user.

[0015] With this configuration, it is possible to determine which product providing facility the product information should be sent to depending on the hole or course the user is playing. This makes it possible to send product information to a product providing facility that can provide a product to the user at an appropriate time depending on the hole or course the user is playing.

[0016] In a more preferred embodiment, the reservation management system further includes a notification unit which notifies the product provision facility that provides the product ordered by the user of a product preparation request based on the hole or course that the user is playing.

[0017] With this configuration, a product preparation request can be notified to the product providing facility according to the hole or course that the user is playing, so that the product provider can provide the product immediately after the user arrives at the product providing facility. Effect of the Invention

[0018] The present invention has an effect of providing a novel technique for supporting the provision of products at appropriate timing to users who use golf courses. [Brief description of the drawings]

[0019] [Figure 1] FIG. 1 is a schematic diagram of a golf course according to an embodiment. [Diagram 2] FIG. 1 is a block diagram showing a configuration of a system according to an embodiment. [Diagram 3] FIG. 2 is a hardware configuration diagram of a system according to an embodiment. [Figure 4] FIG. 1 is a functional block diagram illustrating a configuration of a system according to an embodiment. [Diagram 5] 1 is a process flowchart of a system according to an embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0020] The present invention will now be described more fully with reference to the accompanying drawings, in which preferred embodiments are shown, but which may be embodied in many different forms and are not limited to the embodiments set forth herein.

[0021] For example, the configuration, operation, etc. of a reservation management system will be described in this embodiment, but methods, devices, computer programs, etc. with similar configurations can also achieve similar effects. The program may also be stored in a recording medium. By using this recording medium, for example, the program can be installed in a computer, thereby configuring a reservation management device and a reservation management system. Here, the recording medium storing the program may be a non-transitory recording medium, for example, a CD-ROM.

[0022] The present invention relates to a system for executing a series of processes when using a golf course, including golf course reservation, check-in, restaurant reservation, use of the restaurant, check-out, and payment of fees for the golf course and restaurant.

[0023] <1. Golf course overview> FIG. 1 is a schematic diagram of a golf course in this embodiment. The golf course in this embodiment has a course, a product providing facility, and a clubhouse CH. The course has a total of 18 holes, including holes 1 to 9 (in-course) and holes 10 to 18 (out-course), and the user goes around the holes in numerical order. The product providing facility is a facility that provides products to users, and includes a store (restaurant RT) that provides products at tables where a two-dimensional code for checking in to the product providing facility is installed for each table, and a store (teahouse TH) where a two-dimensional code for checking in to the product providing facility is installed at a reception counter or the like and that provides products directly to users. The clubhouse includes a reception counter where a two-dimensional code for checking in to the golf course is installed, and a locker room. In this embodiment, one or more restaurants RT linked to the in-course, one or more restaurants RT linked to the out-course, and one or more teahouses TH linked to each hole are installed. Meanwhile, one or more restaurants RT may be installed for each hole, or may be installed for any hole. Also, the teahouse TH may be installed in association with any hole.

[0024] <2. System configuration> Fig. 1 is a block diagram showing the configuration of a system according to an embodiment. As shown in Fig. 1, a reservation management system 0 includes a reservation management device 1, a golf course main system 3, and a user terminal device 4, and is configured to be capable of communicating via a communication network NW. In this embodiment, the communication network NW is an IP (Internet Protocol) network, but there is no restriction on the type of communication protocol, and there is also no restriction on the type and scale of the network.

[0025] In this embodiment, the reservation management device 1, golf course core system 3, and user terminal device 4 can use general-purpose server computers, personal computers, smartphones, tablet terminals, wearable devices, etc. The golf course core system 3 records and manages information related to the use of golf courses (usage status information showing whether the golf course is in use or the reservation status, membership information of users for each golf course, the hole number being played by the user, payment information, etc.).

[0026] In this embodiment, the reservation management device 1 has a reservation linkage function that transmits information related to golf course reservations received from users to the golf course core system 3, a hole number linkage function that receives the hole number on which the user is playing from the core system 3, and a payment linkage function that transmits information related to payment of golf course usage fees to the golf course core system 3. Note that, although the reservation management device 1 is configured using one computer in this embodiment, it can also be configured using multiple computers.

[0027] <2.1. Hardware configuration> 2 is a hardware configuration diagram, as shown in FIG 2(a), the server 10 (reservation management device 1) includes a processing unit 101, a storage unit 102, and a communication unit 103.

[0028] The processing unit 101 has a processor such as a CPU capable of executing an instruction set, and controls the overall operation and processing of the reservation management device 1 by executing the reservation management program according to the present invention, an OS, and other applications. The storage unit 102 includes a volatile memory such as a RAM capable of storing an instruction set, and a non-volatile recording medium such as an HDD or SSD capable of recording an OS, a reservation management program, and the like. The communication unit 103 has a communication interface device for connecting to a network, and controls communication with the network NW to input and output information.

[0029] As shown in FIG. 2( b ), the terminal device 9 (user terminal device 4 ) includes a processing unit 91 , a storage unit 92 , a communication unit 93 , an input unit 94 , and a display unit 95 .

[0030] The processing unit 91 has a processor such as a CPU capable of executing an instruction set, and controls the overall operation and processing of the reservation management device 1 by executing a reservation management device utilization program for using the reservation management device 1, an OS, and other applications. The storage unit 92 has a volatile memory such as a RAM capable of storing an instruction set, and a non-volatile recording medium such as an HDD or SSD capable of recording an OS, a program for using the reservation management device, and the like. The communication unit 93 has a communication interface device for connecting to a network, and controls communication with the network NW to input and output information. The input unit 94 has an input device capable of input processing, such as a keyboard or a touch panel. The display unit 95 has a display device capable of performing display processing such as a display.

[0031] The following functions may be executed by installing the reservation management program of this embodiment in the golf course core system 3 and causing the golf course core system 3 to function as the reservation management device 1. The golf course core system may also be provided with each of the functional components of the reservation management system.

[0032] <2.2. System Functional Configuration> 2 is a diagram showing the functional configuration of the reservation management system 0 of this embodiment. The reservation management system 0 of this embodiment includes a reservation management device 1, which has a reservation reception unit 11, a check-in registration unit 12, an update unit 13, a provision content reception unit 14, a provision request reception unit 15, a settlement unit 16, a display processing unit 17, and a database 2. Note that one computer does not need to have all of these units, and multiple computers may work together to function as the reservation management device 1 of this embodiment.

[0033] In this embodiment, the user terminal device 4 (client) receives the processing result performed by the reservation management device 1 (server) in response to a request from the client, which is a so-called server-client type. On the other hand, the reservation management program may be started in the client terminal, which is a so-called standalone type. In this case, the user terminal device 4 may have some or all of the functional configurations (units) of the reservation management device 1. For example, the user terminal device 4 may have a reservation reception unit 11, a check-in registration unit 12, an update unit 13, a content reception unit 14, a request for provision reception unit 15, a settlement unit 16, a display processing unit 17, etc., and the reservation management device 1 may be a cloud storage that records and manages check-in information, etc., which will be described later.

[0034] <2.2.1. Database 2> The database 2 stores user information 21, facility reservation information 22, check-in information 23, product information 24, content information 25, destination information 26, and user payment information 27. In this embodiment, information relating to the use of the golf course is stored in the golf course core system 3, but it may also be stored in the database 2.

[0035] <2.2.1.1. User Information 21> The user information 21 is information about a user who uses the application according to the present invention. The user information includes a user ID that uniquely identifies the user, a user name, a login password, contact information, a date of birth, an address, and payment information (credit information, etc.).

[0036] <2.2.1.2. Facility reservation information22> The facility reservation information 22 is information related to reservations for use of a golf course. The facility reservation information 22 includes a facility reservation ID that uniquely identifies the facility reservation, a user ID, the details of use, and the reservation date and time. Here, the details of use are information related to use of the golf course, and include the golf course ID, the start time of use, the use plan, the number of users, etc.

[0037] <2.2.1.3. Check-in information23> The check-in information 23 is information related to checking in at a golf course. The check-in information 23 includes a check-in ID that uniquely identifies the check-in, a user ID, identification information of a locker at the golf course, and the check-in date and time.

[0038] <2.2.1.4.Product information 24> The product information 24 is information related to products provided by a product providing facility. The product information 24 includes a product ID that uniquely identifies the product, a product name, a product type, and a price, and is stored in association with the product providing facility.

[0039] <2.2.1.5.Provided content information 25> The provision content information 25 is information related to a reservation made by a user for a product provided by a restaurant. The provision content information 25 includes a provision content ID that uniquely identifies the provision content information, a user ID or a locker number, a product ID, and a reservation date and time.

[0040] <2.2.1.6.Provider information 26> The destination information 26 is information about the destination to which the reserved product is to be provided. The destination information 26 includes a destination ID that uniquely identifies the destination information, a user ID, product provision location identification information (product provision location ID), and a reception time. In this embodiment, the product provision location is a table and a seat, but may be a product receiving gate, a counter, etc.

[0041] <2.2.1.7. User Payment Information27> The user payment information 27 is information related to a user's payment. The user payment information includes a user payment ID that uniquely identifies the user payment information, a user ID, a product ID, and a payment amount.

[0042] <2.2.2. Reservation reception section 11> The reservation reception unit 11 receives facility reservation information 22 from a user. The reservation reception unit 11 receives the facility reservation information 22 and executes a setting process to set a provisional usage limit based on the facility reservation information 22. In this embodiment, the setting process is a process in which the reservation management device 1 transmits a command to set a provisional usage limit to the golf course core system 3, and the golf course core system 3 sets the provisional usage limit.

[0043] <2.2.3. Check-in registration section 12> The check-in registration unit 12 receives user identification information from a user, and thereby registers the check-in information 23. The check-in registration unit 12 receives a user ID and a golf course locker number as the user identification information, and thereby registers the check-in information 23.

[0044] <2.2.4. Update part 13> The update unit 13 updates the usage status information of the golf course. When the check-in information 23 is registered, the update unit 13 updates the usage status information based on a provisional usage limit linked to the user who registered the check-in information 23. Here, the usage status information is information indicating whether or not each locker number in the golf course can be used, and the usage limit and provisional usage limit are registered for each locker number.

[0045] The update process in this embodiment refers to a process in which the golf course core system 3 updates the usage status information by sending a command to update the usage status information stored in the golf course core system 3 from the reservation management device 1 to the golf course core system 3. On the other hand, if the reservation management device 1 stores the usage status information, the update process may be a process in which the reservation management device 1 updates the usage status information.

[0046] <2.2.5. Content Reception Unit 14> The provision content receiving unit 14 receives the provision content information 25 from the user. The provision content receiving unit 14 stores the provision content information 25 in the database 2 by receiving, before, at the time of, or after checking in to the golf course, from the user who is touring the golf course, the designation of the product providing facility and the product desired by the user.

[0047] In a preferred embodiment, the offer content receiving unit 14 determines a product providing facility to which the product information of the product ordered by the user is to be transmitted based on the course or hole the user is playing. Specifically, the offer content receiving unit 14 determines the product providing facility located closest to the course or hole the user is playing as the product providing facility to which the product information is to be transmitted.

[0048] In a more preferred embodiment, the provision content receiving unit 14 determines a product providing facility to which the product information of the product ordered by the user is to be transmitted, based on the course or hole that the user visits and the product information of the product ordered by the user. Specifically, the product information includes a product preparation time, and the provision content receiving unit 14 determines a product providing facility to which the product information of the product ordered by the user is to be transmitted, based on the time required for the user to visit the course or hole and the product preparation time of the product ordered by the user.

[0049] <2.2.6. Provision request reception unit 15> The provision request receiving unit 15 receives destination information 26 from the user. After checking in to the golf course, the provision request receiving unit 15 receives user identification information from the user at the time of checking in at the product providing facility, and acquires pre-stored product information 24 linked to the user identification information. In addition to the user identification information and the pre-stored product information 24 linked to the user identification information, the provision request receiving unit 15 further receives product provision location identification information of the user's product provision location, and stores it in the database 2.

[0050] <2.2.7. Payment Section 16> The settlement unit 16 executes processing related to the user's settlement. The settlement unit 16 updates the user payment information 27 based on the content information 25 received from the user terminal device 4. In addition, the settlement unit 16 executes processing related to the settlement based on the user settlement information and the user payment information 27.

[0051] <2.2.8. Display processing unit 17> The display processing unit 17 performs display processing of various screens for use of the golf course, and displays the display processing results to the user. In this embodiment, the display processing refers to a process in which the display processing unit 17 executes a process of generating information required for display, and transmits the generated information to the terminal device 9, thereby causing the terminal device 9 to display the generated information. On the other hand, the display processing may be a process in which the display processing unit 17 transmits a processing command to the terminal device 9 to generate information required for display, thereby causing the terminal device 9 to generate information required for display, and display the generated information. In addition, when the display processing unit 110 is provided in the terminal device 9 (in the case of a stand-alone type), the display processing may be a process in which the display processing unit 17 executes a process of generating necessary information, and transmits the generated information to the display unit 95 of the terminal device 9, thereby causing the display unit 95 to display the generated information.

[0052] <3. Processing Flowchart> Next, the reservation management method of the present invention will be described with reference to Fig. 4. Fig. 4 is a flow chart showing the process from when a user makes a reservation for a golf course, uses a restaurant as a product providing facility, and makes a payment for using the golf course. Note that, in the following, a user ID is used as the user identification information stored in database 2, but it may be a locker number or membership information of the golf course.

[0053] <3.1. Golf course reservations> First, in step S1 (hereinafter, "step SX" will be abbreviated as "SX"), the reservation reception unit 11 receives golf course usage details from a user as facility reservation information 22. In this embodiment, when the user inputs the golf course from among the usage details, available dates for reservation are displayed based on the usage status information stored in the golf course core system 3. Then, the reservation reception unit 11 receives input of the user name, usage start time, usage plan, and number of users from among the usage details, and performs setting processing by linking a provisional usage limit based on the golf course, usage start time, and usage plan to the user. Specifically, for the input golf course, a provisional usage limit is set with the usage start time as the starting point and a usage time interval set for each usage plan.

[0054] <3.2. Registration of check-in information 23> Next, in step S2, the check-in registration unit 12 accepts the input of user identification information and registers the check-in information 23. In this embodiment, a two-dimensional code related to a locker number is set on a score holder at the golf course, and the check-in registration unit 12 accepts the input of a user ID via the two-dimensional code set on the reception counter of the golf course as user identification information, and accepts the input of a locker number via the two-dimensional code set on the score holder. Then, the check-in registration unit 12 searches whether there is a provisional usage limit linked to the user ID read from the two-dimensional code, and if there is a provisional usage limit, it registers the check-in information 23. On the other hand, if there is no provisional usage limit, the display processing unit 17 displays an error message to the user.

[0055] When users are a group, the representative registers information identifying the accompanying users (user ID, user name, etc.) and also registers facility reservation information 22. Then, when all users in the group read the two-dimensional codes, the check-in registration unit 12 registers the check-in information 23 of each user. This allows the facility reservation information 22 registered by the representative to be shared, and the golf course usage information can also be reliably registered.

[0056] In a preferred embodiment, a member information update unit (not shown) updates the member information based on the user information. The member information update unit compares the member information for each golf course of the user stored in the database of the golf course main system 3 with the user information of the user who uses the application of the present invention stored in the database 2, and if the data contained in each piece of information differs, updates the data in the member information to the data in the user information.

[0057] <3.3. Updating Usage Information> In S3, the update unit 13 updates the usage status information. In this embodiment, the update unit 13 updates the usage status information by updating the provisional usage quota associated with the user who registered the check-in information 23 in S2 as the usage quota. The update unit 13 also updates the usage status information by deleting the provisional usage quota for which the check-in information 23 was not registered and a predetermined time has passed since the usage start time.

[0058] <3.4. Registration of content information 25> In S4, the provision content receiving unit 14 receives the provision content information 25. The provision content receiving unit 14 receives and registers a user ID and product information from the user terminal device 4 as the provision content information 25. In this embodiment, the hole number on which the user is playing is received, and the display processing unit 17 performs display processing of the product information linked to the hole number and displays it on the user terminal device 4. Specifically, for example, if the hole number on which the user is playing is an inside course, product information 24 of a restaurant linked to the inside course is displayed.

[0059] In a preferred embodiment, the hole number on which the user is playing is stored in the golf course main system 3, and the provision content receiving unit 14 may receive, in addition to the provision content information 25, the hole number on which the user who inputted the provision content information 25 is playing from the user or the golf course main system 3. In this case, a provision time estimation unit (not shown) estimates the time the user will arrive at the restaurant based on the received hole number. Then, the estimated time is displayed to the provider of the product together with the provision content information 25.

[0060] <3.5. Updating user payment information 27> In S5, the settlement unit 16 updates the user payment information 27 based on the product information 24 accepted in S4. In this embodiment, when the check-in information 23 is registered, the golf course usage fee is registered as the user payment information 27. Then, when the product information 24 is registered, the user payment information 27 for each user is updated based on the price of the registered product.

[0061] <3.6. Registration of recipient information 26> In S6, the supply request receiving unit 15 receives destination information 26 from the user terminal device 4. In this embodiment, a user who is to receive a product sits at a table in a product providing facility, and reads a two-dimensional code provided at each table using the user terminal device 4. Then, the supply request receiving unit 15 receives, from the user terminal device 4, product provision location identification information based on the read two-dimensional code, the user ID of the user who read the two-dimensional code, and the reception time as destination information 26.

[0062] In addition, when the user is a group, the supply request receiving unit 15 may receive product supply location identification information from the user terminal device 4 of any one of the users in the group, thereby receiving destination information 26 from a user in the group linked to that user.

[0063] In this embodiment, a two-dimensional code is provided for each table or seat, but one two-dimensional code may be provided anywhere in the restaurant. In this case, the product receiving area or counter is accepted as the product provision location identification information. In addition, when the product provision facility is a teahouse, one two-dimensional code is provided somewhere in the facility, but multiple two-dimensional codes may be provided.

[0064] <3.7. Display of product and table combinations> In S7, the display processing unit 17 performs display processing of the combination of the product and the table based on the provision content information 25 accepted in S4 and the provision destination information 26 accepted in S6, and displays it to the product provider.

[0065] <3.8. Check-out reception and payment processing> In S8, the payment unit 16 accepts input related to check-out and executes payment processing. The payment processing in this embodiment refers to a process in which the payment unit 16 performs payment based on the user payment information 27 and the user's payment information, and transmits the payment details to the golf course core system 3.

[0066] <3.9. Updating of usage information> Then, in S9, the update unit 13 transmits the user ID of the user who made the payment to the golf course main system 3, thereby updating the usage information.

[0067] As described above, S1 to S9 allow the user to use the golf course while avoiding contact with people as much as possible from reservation to payment. This allows the golf course to operate with less manpower. Also, by ordering products before entering the product providing facility and having a two-dimensional code on the table read to indicate that the user has sat down at the table, efficient product provision can be achieved.

[0068] In a preferred embodiment, the notification unit (not shown) notifies the product providing facility that provides the product ordered by the user of a product preparation request to request product preparation based on the hole or course that the user is playing. Specifically, the notification unit notifies the product providing facility of the product preparation request when the user is playing a hole a predetermined number of holes away from the hole where the product providing facility that provides the product ordered by the user is located, when the user arrives at the hole a predetermined number of holes away, when play at the hole a predetermined number of holes away is completed, when play at a predetermined course is completed, etc. Note that the hole number to be notified is linked to each product providing facility, and when the user is playing a hole linked to the product providing facility that has accepted the user's order, the notification unit may notify the product providing facility of the product preparation request. Methods of notification include voice and / or text displayed via a display of the product providing facility or a terminal device of the product provider. [Explanation of symbols]

[0069] 0: Reservation management system 1: Reservation management device 3: Golf course core system 4: User terminal device 10: Server 101: Processing section 102: Storage section 103: Communications Department 9: Terminal device 91: Processing section 92: Storage section 93: Communications Department 94: Input section 95: Output section 11: Reservation reception desk 12: Check-in registration section 13: Update section 14: Information Reception Department 15: Provision request reception unit 16: Payment Department 17: Display processing section 2: Database

Claims

1. A reservation management system that supports the provision of products at appropriate times to users who use golf courses, The reservation management system includes a content provision receiving unit, a provision request receiving unit, and a display processing unit, the provision content receiving unit receives, before, at, or after checking in to the golf course, user identification information and product information including a product preparation time of a product ordered by the user, and determines a product providing facility to which the product information is to be transmitted from among a plurality of product providing facilities based on a time required for the user to go around a course or a hole and the product preparation time, and stores the user identification information and the product information in a database; the provision request receiving unit receives the user identification information at the time of check-in at a product provision facility after check-in at the golf course, and acquires pre-stored product information linked to the user identification information and provision location identification information that identifies a provision location where the user is seated to receive provision of the product; The display processing unit displays the combination of the pre-stored product information and the providing location, and displays the combination to a product provider.

2. The reservation management system further includes an update unit, The reservation management system of claim 1, wherein when the update unit receives a user ID that uniquely identifies the user and a golf course locker number as the user identification information, it updates the golf course usage status by treating the user as having checked in.

3. The reservation management system further includes a display processing unit, The plurality of product providing facilities are linked to courses or holes of a golf course, The reservation management system according to claim 1 , wherein the display processing unit processes a display of a product menu of the product providing facility located closest to the course or hole being played by the user, and causes the display to be displayed on the user terminal device.

4. The reservation management system further includes a notification unit, The reservation management system of claim 1, wherein the notification unit notifies the product provision facility that provides the product ordered by the user of a product preparation request when the user is playing a hole a predetermined number of holes away from the hole where the product provision facility that provides the product ordered by the user is located, when the user has arrived at the hole a predetermined number of holes away, when play has finished at the hole a predetermined number of holes away, when play has finished on a predetermined course, or when the user is playing a hole linked to the product provision facility that accepted the user's order.

5. A reservation management program that supports the provision of products at appropriate times to users who use golf courses, A computer is caused to function as a content-to-be-provided receiving unit, a provision request receiving unit, and a display processing unit; the provision content receiving unit receives, before, at, or after checking in to the golf course, user identification information and product information including a product preparation time of a product ordered by the user, and determines a product providing facility to which the product information is to be transmitted from among a plurality of product providing facilities based on a time required for the user to go around a course or a hole and the product preparation time, and stores the user identification information and the product information in a database; the provision request receiving unit receives the user identification information at the time of check-in at a product provision facility after check-in at the golf course, and acquires pre-stored product information linked to the user identification information and provision location identification information that identifies a provision location where the user is seated to receive provision of the product; The display processing unit displays the combination of the prestored product information and the supply location, and displays the combination to a product provider.

6. A reservation management method for supporting the provision of products at appropriate times to users who use golf courses, comprising: On the computer, a process of accepting user identification information and product information including a product preparation time of a product ordered by the user before, at, or after checking in to the golf course, determining a product providing facility among a plurality of product providing facilities to which the product information is to be transmitted based on the time required for the user to go around a course or hole and the product preparation time, and storing the user identification information and the product information in a database; a process of receiving the user identification information at the time of check-in at a product providing facility after checking in to the golf course, and acquiring pre-stored product information linked to the user identification information and product providing location identification information that identifies a providing location where the user is seated to receive the product; a process of displaying the combination of the pre-stored product information and the providing location, and a process of displaying the combination to a product provider.

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