Information processing device and information processing method

Abstract

To facilitate a user using a service which is provided in a virtual space by a store that actually exists.SOLUTION: An information processing device 1 comprises: a reception unit 131 which displays, on a user terminal 2 used by a user, virtual facility information indicating a virtual facility which is a facility in a virtual space and corresponds to a real-space facility existing in a real space, the virtual facility information indicating a plurality of virtual facilities, and receives a selection of one of the plurality of virtual facilities; an acquisition unit 132 which acquires a user ID for identifying the user of the user terminal 2; and a virtual space control unit 133 which displays, on the user terminal 2, an area in the virtual space corresponding to the virtual facility for which the reception unit 131 has received the selection, and displays in the area an avatar corresponding to the user ID acquired by the acquisition unit 132.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to an information processing device and an information processing method. [Background technology]

[0002] 2. Description of the Related Art Conventionally, products have been sold through stores set up in virtual spaces such as the Internet (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2019-079134 A Summary of the Invention [Problem to be solved by the invention]

[0004] In recent years, it has become common for stores that actually exist to provide services such as online shopping services in virtual spaces. In such cases, it is desirable to make the services easier for users to use.

[0005] The present invention has been made in consideration of these points, and has an object to make it easier for users to use services provided in a virtual space by actually existing stores. [Means for solving the problem]

[0006] An information processing device according to a first aspect of the present invention has a reception unit that displays virtual facility information indicating a plurality of virtual facilities on a user terminal used by a user and accepts selection of one of the plurality of virtual facilities, an acquisition unit that acquires user identification information for identifying the user of the user terminal, and a virtual space control unit that displays, on the user terminal, an area in the virtual space corresponding to the virtual facility selected by the reception unit, and displays in the area an avatar corresponding to the user identification information acquired by the acquisition unit.

[0007] The reception unit may cause the user terminal to display, as the virtual facility information, a selection reception screen in which the virtual facilities are arranged based on information about the real-space facilities. The reception unit may cause the user terminal to display, as the virtual facility information, a selection reception screen in which information indicating the plurality of virtual facilities is arranged based on information regarding locations where the plurality of real-space facilities are located.

[0008] The reception unit may display, on the user terminal, a selection reception screen in which the virtual facilities are arranged based on information corresponding to products or services sold by the real-space facilities, as the virtual facility information.

[0009] The reception unit may classify the virtual facilities based on information regarding the real-space facilities, and display on the user terminal a selection reception screen in which virtual facilities are arranged for each classification as the virtual facility information.

[0010] The virtual space control unit may display on the user terminal an area in the virtual space corresponding to the virtual facility whose selection has been accepted by the acceptance unit, the area showing the internal space of a real-space facility corresponding to the virtual facility, and may display the avatar in the area.

[0011] When the user terminal 2 receives a predetermined operation while the virtual space control unit is displaying the area on the user terminal and the avatar in the area, the reception unit may cause the user terminal to re-display the virtual facility information that was displayed before the area was displayed.

[0012] The virtual space control unit may store in a memory unit display history information associating the user identification information corresponding to the avatar with facility identification information for identifying the virtual facility corresponding to the area in which the avatar is displayed, and the reception unit may display on the user terminal the virtual facility information including information for accepting a selection of the virtual facility based on the display history information.

[0013] The reception unit may select the virtual facility to be recommended to the user based on the display history information, and cause the user terminal to display the virtual facility information including information for accepting the selection of the selected virtual facility.

[0014] The virtual space control unit may store display history information in a memory unit that associates the user identification information corresponding to the avatar with facility identification information for identifying the virtual facility corresponding to the area in which the virtual space control unit displayed the avatar, and the reception unit may identify the degree of customer attraction of each of the multiple virtual facilities based on the display history information, and display the multiple virtual facilities and virtual facility information indicating the degree of customer attraction of each of the multiple virtual facilities on the user terminal.

[0015] The reception unit may acquire information indicating the number of visitors to each of the multiple real-world facilities, and display on the user terminal virtual facility information that associates, for each of the multiple virtual facilities, the number of visitors to the real-world facility corresponding to the virtual facility.

[0016] An information processing method according to a second aspect of the present invention is executed by a computer and includes the steps of displaying virtual facility information indicating a plurality of virtual facilities on a user terminal used by a user, and accepting a selection of one of the plurality of virtual facilities, acquiring user identification information for identifying the user of the user terminal, and displaying, on the user terminal, an area in the virtual space corresponding to the virtual facility whose selection has been accepted, and displaying in the area an avatar corresponding to the acquired user identification information. Effect of the Invention

[0017] According to the present invention, it is possible to easily enable users to use services provided in a virtual space by stores that actually exist. [Brief description of the drawings]

[0018] [Figure 1] FIG. 1 is a diagram illustrating an overview of an information processing device. [Diagram 2] FIG. 2 is a diagram illustrating a functional configuration of an information processing device. [Diagram 3] FIG. 11 is a diagram illustrating an example of store information. [Figure 4] FIG. 11 is a diagram showing an example of a first selection receiving screen. [Diagram 5] FIG. 11 is a diagram showing an example of a second selection receiving screen. [Figure 6] FIG. 11 is a diagram showing an example of a third selection receiving screen. [Figure 7] FIG. 11 is a diagram showing an example of a virtual space displayed on a user terminal. [Figure 8] FIG. 13 is a diagram showing an example of a fourth selection receiving screen. [Figure 9] FIG. 13 is a diagram showing an example of a fifth selection receiving screen. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0019] [Overview of information processing device 1] 1 is a diagram for explaining an overview of an information processing device 1. The information processing device 1 is a computer for displaying, on a user terminal 2 or the like used by a user, an area of ​​a virtual facility, which is a facility in a virtual space corresponding to a real-space facility, which is a facility existing in a real space, and for providing services provided by the real-space facility in the virtual space as well.

[0020] A real-world facility is, for example, a store such as an apparel shop, and a service provided by the real-world facility is, for example, a product sales service. An area of ​​a virtual facility is, for example, an area that mimics the interior space of a real-world facility. Note that real-world facilities are not limited to stores, and may be public facilities such as government offices or event facilities. In the following explanation, it is assumed that a real-world facility is an actual physical store, and a virtual-world facility is a virtual store that corresponds to the physical store.

[0021] When displaying the area of ​​a virtual store, the information processing device 1 first displays a selection acceptance screen on the user terminal 2 to accept the selection of one of multiple virtual stores, and accepts the selection of one of the multiple virtual stores from the user terminal 2 ((1) in Figure 1).

[0022] The information processing device 1 obtains from the user terminal 2 a user ID (Identification) as user identification information for identifying the user, and a store ID as facility identification information for identifying the store corresponding to the virtual store selected on the selection reception screen ((2) in Figure 1).

[0023] When the information processing device 1 acquires the user ID and the store ID, it causes the user terminal 2 to display an area in the virtual space corresponding to the virtual store indicated by the store ID, and also causes the user terminal 2 to display an avatar corresponding to the acquired user ID ((3-1) in FIG. 1). The information processing device 1 also causes the store terminal 3 displaying the area in the virtual space, which displays the avatar corresponding to the acquired user ID ((3-2) in FIG. 1). An avatar is a three-dimensional model of a person or the like that represents a user in the virtual space.

[0024] By operating the user terminal 2, the user of the user terminal 2 can communicate with a clerk at a virtual store, i.e., a clerk at a real store corresponding to the virtual store, consult with the clerk about the product, and purchase the product. In this way, the user can easily select a virtual store corresponding to the real store he or she wishes to visit on the selection reception screen, display the area of ​​the virtual store on the user terminal 2, and receive services provided by the virtual store corresponding to the real store, such as a product purchasing service. Thus, the information processing device 1 can make it easy for the user to use services provided by real stores in the virtual space.

[0025] [Functional configuration of information processing device 1] Next, a description will be given of the functional configuration of the information processing device 1. Fig. 2 is a diagram showing the functional configuration of the information processing device 1. The information processing device 1 has a communication unit 11, a storage unit 12, and a control unit 13.

[0026] The communication unit 11 is a communication interface for transmitting and receiving data to and from the user terminal 2 and the store terminal 3. The storage unit 12 is a storage medium that stores various data, and includes a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk, etc. The storage unit 12 stores a program executed by the control unit 13. The storage unit 12 stores a program that causes the control unit 13 to function as a reception unit 131, an acquisition unit 132, a virtual space control unit 133, and a purchase processing unit 134.

[0027] The storage unit 12 stores the user ID of the user in association with the avatar of the user. The storage unit 12 also stores a store ID for identifying each of a plurality of virtual stores, a virtual store name, real store related information as information on a real store corresponding to the virtual store, and a virtual space ID corresponding to the virtual space as store information in association with each other. The storage unit 12 also stores the virtual space ID corresponding to the virtual space of the virtual store in association with a virtual store model indicating the virtual space.

[0028] The physical store-related information is, for example, information on the location of the physical store, the type of business of the physical store, and information corresponding to the product or service sold by the physical store. The information on the location of the physical store is, for example, information indicating the country or region in which the physical store is located, and information indicating the commercial facility such as a shopping street or mall in which the physical store is located, or an area within the mall. The information corresponding to the product or service sold by the physical store is, for example, the category of the product or the like sold by the physical store. The virtual space model is, for example, three-dimensional space information having the same spatial configuration as the physical store, which is generated by performing a three-dimensional scan of the physical store corresponding to the virtual store. FIG. 3 is a diagram showing an example of store information. As shown in FIG. 3, it can be confirmed that the store ID, the virtual store name, the physical store-related information, and the virtual space ID are stored in association with each other in the store information. In addition, in the example shown in FIG. 3, it can be confirmed that the physical store-related information includes the area in which the physical store is located and the category of the product or the like sold by the physical store.

[0029] The control unit 13 is, for example, a CPU (Central Processing Unit). The control unit 13 executes a program stored in the storage unit 12, thereby functioning as a reception unit 131, an acquisition unit 132, a virtual space control unit 133, and a purchase processing unit 134.

[0030] [Accept virtual store selection] First, a process related to the reception of the selection of a virtual store will be described. The reception unit 131 displays virtual store information indicating a plurality of virtual stores on the user terminal 2 used by the user, and receives the selection of one of the plurality of virtual stores. As described above, a virtual store is a store in a virtual space corresponding to a real store that exists in a real space. For example, the reception unit 131 displays, as virtual store information, on the user terminal 2 a selection reception screen in which objects such as images and text indicating each of the plurality of virtual stores are arranged based on information regarding the plurality of real stores, and receives the selection of one of the plurality of virtual stores.

[0031] The reception unit 131 classifies the multiple virtual stores based on information about the multiple real stores, and displays a selection reception screen on which objects indicating virtual stores are arranged for each classification on the user terminal 2 as virtual facility information. For example, the reception unit 131 displays a selection reception screen on which objects indicating each of the multiple virtual stores are arranged based on information corresponding to products or services sold by the multiple real stores on the user terminal 2 as virtual facility information. In addition, the reception unit 131 displays a selection reception screen on which objects indicating each of the multiple virtual stores are arranged based on information about the locations where the multiple real stores are located on the user terminal 2 as virtual store information.

[0032] Specifically, first, when the reception unit 131 receives a display request for a selection reception screen from the user terminal 2, the reception unit 131 refers to the store information stored in the storage unit 12, generates a first selection reception screen for selecting a virtual store, and causes the user terminal 2 to display the generated first selection reception screen as virtual store information. FIG. 4 is a diagram showing an example of the first selection reception screen. It can be seen that the first selection reception screen displays the virtual store names of some of the virtual stores grouped by category, and the virtual store names of some of the virtual stores grouped by area. It can also be seen that the first selection reception screen is provided with a first link L1 for displaying virtual stores by category, and a second link L2 for displaying virtual stores by area.

[0033] When the first link L1 is selected on the first selection reception screen, the reception unit 131 generates a second selection reception screen in which virtual store names are arranged for each category of products, etc., sold by the physical stores included in the physical store related information, and displays the generated second selection reception screen on the user terminal 2 as virtual store information. Fig. 5 is a diagram showing an example of the second selection reception screen. It can be seen that the second selection reception screen displays the virtual store names for each category, displays "narrow" and has a button for narrowing down the categories.

[0034] When the second link L2 is selected on the first selection reception screen, the reception unit 131 generates a third selection reception screen in which virtual store names are arranged for each area in which a physical store included in the physical store related information is located, and displays the generated third selection reception screen as virtual store information on the user terminal 2. Fig. 6 is a diagram showing an example of the third selection reception screen. On the third selection reception screen, it can be seen that the virtual store names are displayed for each area, the word "narrow" is displayed, and a button for narrowing down the area is displayed.

[0035] The reception unit 131 narrows down the virtual stores by accepting at least one of the name of the virtual store, the category corresponding to the virtual store, and the location of the physical store corresponding to the virtual store as narrowing down information for the virtual stores on the selection reception screen, and displays information indicating the narrowed down virtual stores on the selection reception screen.

[0036] [Virtual space display] Next, a process related to display of the virtual space will be described. First, when the reception unit 131 receives a selection of a virtual store in the user terminal 2, the reception unit 131 acquires a store ID for identifying the virtual store.

[0037] The acquiring unit 132 acquires, from the user terminal 2, a user ID for identifying the user of the user terminal 2. For example, the acquiring unit 132 acquires the user ID transmitted from the user terminal 2 when the receiving unit 131 displays a selection acceptance screen on the user terminal 2 and acquires a store ID from the user terminal 2. Note that, although the acquiring unit 132 acquires the user ID when the receiving unit 131 acquires the store ID, this is not limiting. For example, the user terminal 2 may include the user ID in a display request for the selection acceptance screen, and the acquiring unit 132 may acquire the user ID included in the display request for the selection acceptance screen.

[0038] The virtual space control unit 133 causes the user terminal 2 to display an area in the virtual space corresponding to the virtual store selected by the reception unit 131, which area indicates the internal space of the actual store corresponding to the virtual store, and also causes the avatar corresponding to the user ID acquired by the acquisition unit 132 to be displayed in that area. First, when the reception unit 131 acquires the store ID of the virtual store and the acquisition unit 132 acquires the user ID of the user terminal 2, the virtual space control unit 133 refers to the store information stored in the memory unit 12 and identifies the virtual space ID associated with the store ID.

[0039] In the storage unit 12, for each virtual space ID, the user ID of another user who exists as an avatar in the virtual space associated with the virtual space ID, i.e., the user ID of the user of the terminal currently displaying the virtual space, and the position and orientation of the avatar corresponding to the user ID in the virtual space are stored in association with the virtual space ID. The virtual space control unit 133 identifies the user ID of the other user associated with the identified virtual space ID, and identifies the position and orientation of the avatar of the other user corresponding to the user ID in the virtual space.

[0040] Then, the virtual space control unit 133 places the identified avatar of the other user in the virtual space indicated by the virtual space model associated with the identified virtual space ID based on the position and orientation of the avatar. The virtual space control unit 133 also places the avatar corresponding to the user ID acquired by the acquisition unit 132 at a predetermined position in the area with a predetermined orientation. The predetermined position is, for example, a position corresponding to an entrance of the virtual space that is predetermined for the virtual space, and the predetermined orientation is, for example, a direction in which the center of the virtual space is viewed from the position corresponding to the entrance.

[0041] The virtual space control unit 133 installs a virtual camera at a position (e.g., above and behind the head of the avatar) corresponding to the avatar that corresponds to the user ID acquired by the acquisition unit 132, and causes the user terminal 2 to display an image showing an area in the virtual space obtained by capturing an image of the direction in which the avatar is facing from the virtual camera. Fig. 7 is a diagram showing an example of a virtual space displayed on the user terminal 2. As shown in Fig. 7, it can be seen that avatar A of the user terminal 2 is displayed in an area corresponding to the virtual store.

[0042] By receiving an operation to move an avatar from the user terminal 2, the virtual space control unit 133 moves the avatar and the virtual camera corresponding to the avatar, and displays an image showing an area in the virtual space captured by the virtual camera on the user terminal 2. This allows the information processing device 1 to change the display region of the area in the virtual space displayed on the user terminal 2 in response to the user's operation to move the avatar.

[0043] Furthermore, the virtual space control unit 133 causes a terminal that is already displaying the virtual space associated with the identified virtual space ID to display an avatar associated with the user ID acquired by the acquisition unit 132. For example, the terminal that is already displaying the virtual space indicated by the virtual space model associated with the identified virtual space ID is the store terminal 3, and the virtual space control unit 133 causes an avatar corresponding to the user ID acquired by the acquisition unit 132 to be displayed in the virtual space displayed on the store terminal 3. This allows a clerk at the virtual store using the store terminal 3 to confirm that an avatar corresponding to the user has been displayed in the virtual space of the virtual store, and to start serving the user.

[0044] [Processing related to product purchases] Next, a process related to the purchase of a product by a user will be described. The purchase processing unit 134 is provided in the virtual space of the virtual store and accepts a selection of a product avatar sold at the virtual store from the user of the user terminal 2. The purchase processing unit 134 then accepts the purchase of the product. When accepting the purchase of the product, the purchase processing unit 134 accepts information related to the delivery destination of the product and information related to the payment method from the user, and settles the purchase amount of the product based on the accepted information. When the settlement is completed, the purchase processing unit 134 notifies the store terminal 3 of the virtual store of information indicating the product purchased by the user and information related to the delivery destination. This allows a clerk at the virtual store to carry out a process related to the shipment of the product.

[0045] [Transition from the virtual space display to the selection reception screen] Next, a process of transitioning the display from the virtual space to the selection reception screen will be described. When the user terminal 2 receives a predetermined operation while the virtual space control unit 133 is displaying an area corresponding to a virtual store on the user terminal 2 and displaying a user's avatar in the area, the reception unit 131 causes the user terminal 2 to display the selection reception screen as the virtual store information that was displayed before the area was displayed.

[0046] For example, when a virtual store is selected on the selection reception screen, the reception unit 131 associates information indicating the selection reception screen displayed on the user terminal 2 with the user ID and stores the information in the storage unit 12. When the virtual space control unit 133 causes the user terminal 2 to display an area corresponding to the virtual store, the virtual space control unit 133 causes the user terminal 2 to display a back button for transitioning to the selection reception screen. When the user terminal 2 receives an operation to select the back button as a predetermined operation, the user terminal 2 transmits a transition request to the information processing device 1, requesting that the display be transitioned to the selection reception screen. The transition request includes the user ID.

[0047] When the reception unit 131 receives a transition request from the user terminal 2, the reception unit 131 identifies, in the storage unit 12, information indicating a selection acceptance screen associated with the user ID included in the transition request. Then, based on the information indicating the identified selection acceptance screen, the reception unit 131 causes the user terminal 2 to display the selection acceptance screen that was displayed immediately before the area corresponding to the virtual space was displayed. In this way, the user can easily move the avatar from the selection acceptance screen again to the area corresponding to the virtual store that the user desires.

[0048] [Selection of virtual stores based on browsing history] The information processing device 1 accepts the selection of a virtual store on the selection acceptance screen and displays an area of ​​the virtual space showing the selected virtual store on the user terminal 2, but is not limited to this, and the selection of a virtual store can also be accepted from the display history.

[0049] First, the virtual space control unit 133 stores display history information that associates a user ID corresponding to an avatar with a store ID of a virtual store corresponding to an area in the virtual space corresponding to the virtual store where the avatar was displayed in the storage unit 12. For example, the virtual space control unit 133 associates a user ID corresponding to an avatar with a store ID of a virtual store corresponding to the area where the avatar was displayed, and a viewing date and time, which is the date and time when the avatar was displayed in the area, and stores the associated information as display history information in the storage unit 12.

[0050] The reception unit 131 causes the user terminal 2 to display, as virtual facility information, a fourth selection reception screen including information for receiving a selection of a virtual store based on the display history information stored in the storage unit 12. Here, the reception unit 131 may refer to the display history information and cause the user terminal 2 to display, as virtual facility information, a fourth selection reception screen including only virtual stores corresponding to store IDs corresponding to viewing dates and times within a predetermined period from the current date and time.

[0051] Fig. 8 is a diagram showing an example of a fourth selection reception screen. In the fourth selection reception screen shown in Fig. 8, the virtual store name corresponding to the area where the user's avatar is displayed, i.e., the virtual store name of the virtual store viewed by the user, is displayed, and it can be confirmed that a button for narrowing down the virtual stores is displayed and "narrow down" is displayed. Here, when narrowing down the virtual stores, the reception unit 131 may receive at least one of the category of the virtual store, the location of the actual store of the virtual store, and the date and time when the user viewed the area corresponding to the virtual store from the user terminal 2, and narrow down the virtual stores from among the virtual stores viewed by the user.

[0052] The reception unit 131 may also select a virtual store to be recommended to the user based on the display history information. For example, the reception unit 131 may select a virtual store to be recommended to the user based on the display history information of the user and the display history information of another user different from the user. In this case, the reception unit 131 identifies another user having a display history similar to the display history of the user based on the display history information of the user and the display history information of the other user. Then, the reception unit 131 selects a virtual store that the identified other user has visited but that the user has not visited as the virtual store to be recommended to the user.

[0053] Furthermore, the storage unit 12 may store purchase history information in association with the user ID of the user, the category of the product purchased by the user, and the purchase amount of the product. Then, the reception unit 131 identifies a category of products purchased by the user with a high purchase frequency or a category of products with a high purchase amount based on the purchase history information. The reception unit 131 selects a virtual store that corresponds to the identified category of products and is identified as not viewed by the user based on the user's display history information as a virtual store to be recommended to the user.

[0054] Then, the reception unit 131 displays, as virtual store information, a selection reception screen including recommendation information for receiving the selection of the selected virtual store on the user terminal 2. In this manner, the information processing device 1 can display, on the user terminal 2, a selection reception screen including virtual stores that are likely to be viewed by the user, thereby improving user convenience.

[0055] [Variation 1] In the above description, the reception unit 131 causes the user terminal 2 to display the third selection reception screen as virtual store information in which the virtual store is located based on the location of the actual store corresponding to the virtual store, but this is not limited to this. For example, the reception unit 131 may cause the user terminal 2 to display, as virtual store information, a fifth selection reception screen that reproduces a streetscape in which the virtual store is located based on the location of the actual store.

[0056] FIG. 9 is a diagram showing an example of a fifth selection reception screen. As shown in FIG. 9, it can be seen that the fifth selection reception screen displays images of a plurality of virtual stores simulating real stores as viewed from an aisle in which the virtual stores are located. It can also be seen that the fifth selection reception screen displays information corresponding to the virtual stores above the image of the virtual stores. The fifth selection reception screen may display an avatar of a user, and the reception unit 131 may perform display control so that the avatar moves along the aisle in which the virtual stores are located by accepting a horizontal scroll operation while the fifth selection reception screen is displayed on the user terminal 2. The reception unit 131 also accepts the selection of a virtual store by accepting an operation of tapping the virtual store on the fifth selection reception screen.

[0057] The reception unit 131 may also specify the degree of customer attraction of each of the multiple virtual stores based on the display history information of the virtual space stored in the storage unit 12, and display information indicating the specified degree of customer attraction on the fourth reception screen. For example, the reception unit 131 may display person objects imitating people along the aisle in which the virtual stores are located, as information indicating the degree of customer attraction. In this case, the reception unit 131 places more person objects in positions corresponding to virtual stores with a high degree of customer attraction on the fifth selection reception screen than in positions corresponding to virtual stores with a low degree of customer attraction.

[0058] Here, the reception unit 131 may specify a virtual store visited by a celebrity, such as a model or entertainer, based on display history information corresponding to a user ID corresponding to the celebrity. The reception unit 131 may display an avatar representing the celebrity at a position corresponding to the virtual store visited by the celebrity on the fifth selection reception screen. In this way, the information processing device 1 can allow the user to know the virtual store used by the celebrity, thereby increasing the probability that a user who is a fan of the celebrity will use the virtual store.

[0059] The reception unit 131 displays information indicating the degree of customer attraction of each of the multiple virtual stores based on the display history information of the virtual space on the fourth reception screen, but is not limited to this. The reception unit 131 may acquire information indicating the number of visitors to each of the multiple physical stores, and display, as virtual store information, a fifth selection reception screen in which the number of visitors to the physical store corresponding to each of the multiple virtual stores is associated with the virtual store on the user terminal 2.

[0060] For example, a device that counts the number of visitors to a real store is provided, and the reception unit 131 acquires information indicating the number of visitors counted by the device. The information indicating the number of visitors may be at least one of the number of visitors at the current time and the number of visitors within a predetermined period of time. Then, the reception unit 131 may display, for each of a plurality of virtual stores, a person object corresponding to the number of visitors to the real store corresponding to the virtual store, on the fifth selection reception screen. In this way, the information processing device 1 allows the user to know which virtual stores are attracting the most customers and are popular.

[0061] [Variation 2] In addition, the reception unit 131 displays information indicating the degree of customer attraction of the virtual store based on the display history information and information indicating the number of visitors entering the physical store on the fifth selection reception screen, but this is not limited to the above. The reception unit 131 may display information indicating the degree of customer attraction of the virtual store based on the display history information and information indicating the number of visitors entering the physical store on another selection reception screen other than the fifth selection reception screen. In this case, the reception unit 131 may display a score indicating the degree of customer attraction or the number of visitors entering the physical store as information indicating the degree of customer attraction of the virtual store in association with the name of the virtual store on another selection reception screen other than the fifth selection reception screen. In this way, the information processing device 1 can allow the user to know which virtual stores are popular and have a high degree of customer attraction on another selection reception screen other than the fifth selection reception screen.

[0062] [Effects of information processing device 1] As described above, the information processing device 1 according to the present embodiment displays virtual facility information indicating a plurality of virtual facilities, which is information indicating virtual facilities that are facilities in virtual space corresponding to real-space facilities that are facilities existing in real space, on the user terminal 2 used by the user, accepts selection of one of the plurality of virtual facilities, and acquires the user ID of the user of the user terminal 2. The information processing device 1 displays, on the user terminal 2, an area in the virtual space corresponding to the virtual facility whose selection has been accepted, and displays an avatar corresponding to the acquired user ID in that area. In this way, the information processing device 1 can make it easier for the user to use services provided in the virtual space by stores that actually exist.

[0063] Furthermore, this invention will make it possible to contribute to Goal 9 of the United Nations' Sustainable Development Goals (SDGs), which is to "build resilient infrastructure, promote industry, innovation and infrastructure."

[0064] Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by distributing or integrating functionally or physically in any unit. In addition, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effect of the new embodiment resulting from the combination combines the effect of the original embodiment. [Explanation of symbols]

[0065] 1. Information processing device 11 Communications Department 12 Storage section 13 Control section 131 Reception 132 Acquisition Department 133 Virtual space control section 134 Purchase Processing Unit 2. User terminal

Claims

1. a reception unit which receives, from a user terminal used by a user, narrowing-down information for narrowing down the virtual facilities, and displays, on the user terminal, a selection reception screen capable of narrowing down and displaying the virtual facilities arranged in the first selection reception area or the second selection reception area, as virtual facility information indicating the plurality of virtual facilities, and which receives a selection of any one of the plurality of virtual facilities; an acquisition unit that acquires user identification information for identifying a user of the user terminal; a virtual space control unit that causes the user terminal to display an area in the virtual space corresponding to the virtual facility selected by the reception unit, and causes an avatar corresponding to the user identification information acquired by the acquisition unit to be displayed in the area; having when the reception unit receives a selection of the virtual facility on the selection reception screen, the reception unit associates information indicating the selection reception screen with the user identification information acquired by the acquisition unit and stores the information in the storage unit in association with the user identification information; when the virtual space control unit is displaying the area on the user terminal and displaying the avatar in the area, the reception unit receives a predetermined operation from the user terminal to display the selection reception screen; when the user identification information is acquired, the reception unit re-displays, on the user terminal, the selection reception screen that was displayed before the area was displayed, based on information indicating the selection reception screen stored in the storage unit in association with the acquired user identification information; Information processing device.

2. the reception unit classifies the plurality of virtual facilities based on information about the plurality of real-space facilities, and causes the user terminal to display a selection reception screen in which virtual facilities are arranged for each classification as the virtual facility information; The information processing device according to claim 1 .

3. the virtual space control unit causes the user terminal to display an area in the virtual space corresponding to the virtual facility selected by the reception unit, the area indicating an internal space of a real-space facility corresponding to the virtual facility, and causes the avatar to be displayed in the area; The information processing device according to claim 1 .

4. the virtual space control unit stores in a storage unit display history information associating the user identification information corresponding to the avatar with facility identification information for identifying the virtual facility corresponding to an area in which the avatar is displayed; the reception unit causes the user terminal to display the virtual facility information including information for receiving a selection of the virtual facility based on the display history information. The information processing device according to claim 1 .

5. the reception unit selects the virtual facility to be recommended to the user based on the display history information, and causes the user terminal to display the virtual facility information including information for receiving the selection of the selected virtual facility. The information processing device according to claim 4.

6. the virtual space control unit stores in a storage unit display history information associating the user identification information corresponding to the avatar with facility identification information for identifying the virtual facility corresponding to an area in which the virtual space control unit has displayed the avatar; the reception unit identifies a degree of customer attraction of each of the plurality of virtual facilities based on the display history information, and displays the plurality of virtual facilities and virtual facility information indicating the degree of customer attraction of each of the plurality of virtual facilities on the user terminal; The information processing device according to claim 1 .

7. the reception unit acquires information indicating the number of visitors to each of the plurality of real-world facilities, and displays, for each of the plurality of virtual facilities, virtual facility information associating the number of visitors to the real-world facility corresponding to the virtual facility on the user terminal; The information processing device according to claim 1 .

8. The computer executes a step of displaying, on a user terminal used by a user, a selection reception screen including a first selection reception area in which information indicating a plurality of virtual facilities, which are a plurality of facilities in a virtual space corresponding to a plurality of real-space facilities, respectively, which are a plurality of facilities existing in a real space, is arranged based on information relating to the locations of the plurality of real-space facilities, and a second selection reception area in which information indicating the plurality of virtual facilities is arranged based on information corresponding to products or services sold by the plurality of real-space facilities, and displaying, on the user terminal, a selection reception screen capable of narrowing down and displaying the virtual facilities arranged in the first selection reception area or the second selection reception area as virtual facility information indicating the plurality of virtual facilities, and accepting a selection of any one of the plurality of virtual facilities; acquiring user identification information for identifying a user of the user terminal; displaying, on the user terminal, an area in the virtual space corresponding to the selected virtual facility, and displaying, in the area, an avatar corresponding to the acquired user identification information; having In the receiving step, when the computer receives a selection of the virtual facility on the selection receiving screen, the computer associates information indicating the selection receiving screen with the acquired user identification information and stores it in a storage unit, and when the area is displayed on the user terminal and the avatar is displayed in the area, the computer receives a predetermined operation from the user terminal to display the selection receiving screen, and when the computer acquires the user identification information, the computer causes the user terminal to re-display the selection receiving screen that was displayed before the area was displayed, based on information indicating the selection receiving screen stored in the storage unit in association with the acquired user identification information. Information processing methods.

Images