Communication Support System

Abstract

The present disclosure aims to provide a system that supports communication between users based on information mapped to a framework. The communication support system (101) includes a framework creation unit (14) that maps inputted starting information, which is inputted text or media information, to a framework and constructs it as a mapping framework, a framework display unit (15) that displays the mapping framework on a display device, and a communication providing unit (16) that, while the mapping framework is displayed on the display device, receives input of a discussion into the mapping framework from a user, maps discussion information representing the content of the discussion into the mapping framework, and updates the mapping framework.

Description

[Technical field]

[0001] The present disclosure relates to a communication support system. [Background technology]

[0002] Patent Document 1 provides a workshop support system that supports participants in generating ideas. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-057272 A Summary of the Invention [Problem to be solved by the invention]

[0004] The prior art documents do not disclose a system that maps necessary information on a framework and displays it graphically when formulating a solution or project, and provides a forum for communication between users based on the displayed information.

[0005] The present disclosure has been made to solve the above problems, and aims to provide a system that supports communication between users based on information mapped to a framework. [Means for solving the problem]

[0006] The present disclosure OneThe communication support system includes an origin information analysis unit that analyzes origin information, which is input text or media information, and performs clustering; a framework creation unit that maps the origin information clustered by the origin information analysis unit to a framework and constructs it as a mapping framework; a framework display unit that displays the mapping framework on a display device; and a communication providing unit that, while the mapping framework is displayed on the display device, receives an input of a discussion into the mapping framework from a user, maps discussion information representing the content of the discussion into the mapping framework, and updates the mapping framework. The framework creation unit selects the framework to which the starting point information is mapped based on the user's behavior history and attribute information. do. Effect of the Invention

[0007] According to the communication support system of the present disclosure, it is possible to support communication between users based on information mapped to a framework. Objects, features, aspects, and advantages of the present disclosure will become more apparent from the following detailed description and the accompanying drawings. [Brief description of the drawings]

[0008] [Figure 1] 1 is a block diagram showing a configuration of a communication support system according to a first embodiment. [Diagram 2] FIG. 1 illustrates a mapping framework based on the Business Model Canvas. [Diagram 3] FIG. 3 illustrates category communication and framework communication in the mapping framework of FIG. 2. [Figure 4] FIG. 11 is a block diagram showing a configuration of a communication support system according to a second embodiment. [Diagram 5] FIG. 13 is a diagram showing thumbnails of reference information displayed on a mapping framework. [Figure 6] FIG. 11 is a block diagram showing a configuration of a communication support system according to a third embodiment. [Figure 7] It is a diagram showing an input screen for evaluation information. [Figure 8] It is a diagram showing an example display of evaluation information. [Figure 9] It is a block diagram showing the configuration of the communication support system according to Embodiment 4. [Figure 10] It is a block diagram showing the configuration of the communication support system according to Embodiment 5. [Figure 11] It is a diagram showing the display switching of the framework by the display unit. [Figure 12] It is a block diagram showing the configuration of the communication support system according to Embodiment 6. [Figure 13] It is a diagram showing the hardware configuration of the communication support system. [Figure 14] It is a diagram showing the hardware configuration of the communication support system.

Embodiments for Carrying Out the Invention

[0009] <A. Embodiment 1> FIG. 1 is a block diagram showing the configuration of a communication support system 101 according to Embodiment 1.

[0010] The communication support system 101 includes an information acquisition unit 11, a starting point information database 12, a starting point information analysis unit 13, a framework creation unit 14, a framework display unit 15, a communication providing unit 16, and a framework database 17.

[0011] The information acquisition unit 11 acquires starting point information such as text or media information by crawling and stores it in the starting point information database 12. The starting point information is, for example, data tagged with the tag "automobile parts", information on related patents, information on related engineer names, information on related cases, information on related customer data, etc. A plurality of starting point information is accumulated in the starting point information database 12.

[0012] The origin information analysis unit 13 analyzes a plurality of pieces of origin information stored in the origin information database 12, and performs clustering and linking. According to the analysis result, a certain piece of origin information is linked as related data to another piece of origin information.

[0013] The framework creation unit 14 selects origin information from which a framework is created from among multiple pieces of origin information stored in the origin information database 12. Then, based on the analysis result of the origin information, an appropriate framework is extracted. For example, when the origin information is tagged as "new business idea" by the origin information analysis unit 13, the framework creation unit 14 can extract frameworks such as the Lean Canvas or the MVP Canvas. In addition, the framework creation unit 14 maps multiple pieces of origin information related to the origin information, i.e., related data, to a category corresponding to the extracted framework. Here, mapping means allocating the display of related data to a specific area of ​​the framework. When the framework creation unit 14 extracts multiple frameworks, related data may be mapped to each of those frameworks.

[0014] FIG. 2 shows a mapping framework 51 created by mapping multiple pieces of origin information onto a business model canvas. In this specification, a framework onto which multiple pieces of origin information are mapped is referred to as a mapping framework. The mapping framework 51 has categories of "major partners," "major activities," "major resources," "cost structure," "value provided," "customer segments," and "revenue streams." The mapping framework 51 is created by mapping origin information 50 onto a "major partners" area 52, a "major activities" area 53, a "major resources" area 54, a "cost structure" area 55, a "value provided" area 56, a "customer segments" area 57, and a "revenue stream" area 58, which represent these categories.

[0015] The framework display unit 15 uses a display device (not shown) to display the mapping framework on the display device. When the framework creation unit 14 creates a plurality of mapping frameworks, the framework display unit 15 displays the plurality of mapping frameworks on the display device, and the mapping framework selected by the user using an input device (not shown) may be determined as the mapping framework for performing the processing described below.

[0016] The communication providing unit 16 provides communication on the mapping framework displayed on the display device. Specifically, the communication providing unit 16 displays a chat area on the mapping framework, maps text, which is discussion information for the mapping framework input by a user using an input device (not shown), to the chat area, and updates the mapping framework. The communication provided here includes category communication and framework communication. Category communication is chat within each category of the mapping framework.

[0017] FIG. 3 shows communication in the mapping framework of FIG. 2. In the "Major Partners" area 52, a chat area 61 is provided within the frame of "Related Engineer A". The chat area 61 is an area where chats between users regarding the related engineer A are displayed. For example, while viewing the mapping framework displayed on the display device, user X selects the chat area 61 using an input device (not shown) and inputs a discussion regarding the related engineer A. The discussion regarding the related engineer A input by user X is displayed in the chat area 61 and is also visible to other user Y who is accessing the communication support system 101. User Y can also input a discussion regarding the related engineer A in the same way as user X, and the discussion regarding the related engineer A input by user X is also displayed in the chat area 61.

[0018] Similarly, in the "Major Partners" region 52, a chat area 62 is provided within the frame of "Related Technician B." In addition, chat areas 63, 64, 65, and 66 are provided in the "Major Activities" region 53, the "Major Resources" region 54, the "Value Provided" region 56, and the "Customer Segments" region 57, respectively. These chat areas 62-66 function in the same manner as the chat area 61. A chat area 67 that does not belong to any category is displayed on the right end of the mapping framework 51. When a user wants to have a discussion that does not belong to any category or a discussion about the mapping framework 51 as a whole, the user selects the chat area 67 and enters input.

[0019] In this way, the communication support system 101 allows a plurality of users to hold discussions for each category or regarding the entire mapping framework while displaying a list of a plurality of related data organized by category on the mapping framework 51. This allows users to effectively and efficiently carry out the process from proposing a solution or plan to commercializing it.

[0020] The communication providing unit 16 stores in a framework database a mapping framework 51 that includes the discussions displayed in the chat areas 61-67.

[0021] The communication support system 101 according to the first embodiment includes a framework creation unit 14 that maps starting information, which is input text or media information, to a framework and constructs it as a mapping framework, a framework display unit 15 that displays the mapping framework on a display device, and a communication providing unit 16 that, with the mapping framework displayed on the display device, receives an input of a discussion into the mapping framework from a user and maps discussion information representing the content of the discussion into the mapping framework to update the mapping framework. With this configuration, users can hold a discussion while referring to the starting information mapped to the framework.

[0022] In the communication support system 101, the framework creation unit 14 maps starting information to at least one category among a plurality of categories included in the framework, and the communication provision unit 16 may accept discussions for each category of the mapping framework and map the discussion information. In this case, the user can conduct discussions for each category while referring to the starting information organized for each category.

[0023] <B. Embodiment 2> FIG. 4 is a block diagram showing the configuration of the communication support system 102 according to Embodiment 2. The communication support system 102 includes a reference information attachment unit 18 in addition to the configuration of the communication support system 101 according to Embodiment 1.

[0024] The reference information attachment unit 18 attaches reference information to the mapping framework. The reference information may be attached to the entire mapping framework or to at least one category. The reference information is information that supplements the related data mapped to the mapping framework, and is, for example, an electronic file such as a reference URL, PDF file, Word file, PPT file, etc. of the related data. The reference information attachment unit 18 maps the thumbnail or file name of the reference information onto the mapping framework or onto a specific category thereof.

[0025] FIG. 5 shows a state in which a thumbnail 68 of reference information is displayed on the "Customer Segment" 57 of the mapping framework 51. When the user selects the thumbnail 68 using an input device (not shown), the reference information attachment unit 18 displays the reference information related to the customer segment on the display device.

[0026] The communication support system 102 according to Embodiment 2 includes a reference information attachment unit 18 that attaches reference information for supplementing the starting information to the mapping framework. Therefore, the user can refer to the reference information as needed.

[0027] <C. Embodiment 3> FIG. 6 is a block diagram showing the configuration of the communication support system 103 according to Embodiment 3. The communication support system 103 includes a browsing evaluation unit 19, a positioning analysis unit 20, a ranking display unit 21, and an evaluation information display unit 22 in addition to the configuration of the communication support system 101 according to Embodiment 1.

[0028] The browsing evaluation unit 19 allows the user to view the mapping framework stored in the framework database 17 and obtains an evaluation of the mapping framework from the user. FIG. 7 shows an evaluation input screen 69 for the mapping framework 51. The browsing evaluation unit 19 displays the mapping framework 51 and the evaluation input screen 69 on the display device. The evaluation input screen 69 has a dialog box for inputting an evaluation of the mapping framework 51 on a 5-point scale from 1 to 5 and a dialog box for inputting word-of-mouth such as the user's opinion or impression of the mapping framework 51. The browsing evaluation unit 19 associates the user's evaluation obtained by the user through the evaluation input screen 69 with the mapping framework 51 and stores it in the framework database 17.

[0029] The positioning analysis unit 20 analyzes the positioning of the mapping framework within the group to which the user belongs, for example, within a company or an industry, based on the information input by the user or the information obtained by crawling. For example, when a technology field tag is attached to the starting point information mapped to the mapping framework, the positioning analysis unit 20 creates a mapping diagram with the degree of relevance between the technology field and a predetermined core technology field on the horizontal axis and the number of patents or the degree of market penetration represented by the starting point information mapped to the mapping framework on the vertical axis. The positioning analysis result of the mapping framework created in this way can be viewed during communication between users.

[0030] The ranking display unit 21 displays the mapping framework stored in the framework database 17 on the display device in a ranking format. The ranking display unit 21 creates a ranking based on the evaluation results from users obtained by the browsing evaluation unit 19 and stored in the framework database 17. Also, when creating the ranking, the ranking display unit 21 may consider the positioning analyzed by the positioning analysis unit 20. For example, the ranking display unit 21 may use the number of patents of the mapping framework or the degree of market penetration as a weighting parameter when creating the ranking.

[0031] The evaluation information display unit 22 causes the display device to display the evaluation results from users obtained by the browsing evaluation unit 19. FIG. 8 shows an example of the display screen of the evaluation results. In the example of FIG. 8, a graph 70 representing the ratio of the five-level evaluation of the mapping framework and the word-of-mouth contents 71, 72, 73 are displayed.

[0032] The communication support system 103 according to Embodiment 3 includes a framework database 17 that stores a mapping framework, and a browsing evaluation unit 19 that acquires evaluation information representing a user's evaluation of the mapping framework stored in the framework database 17 and stores it in the framework database linked to the mapping framework.

[0033] <D. Embodiment 4> FIG. 9 is a block diagram showing the configuration of a communication support system 104 according to Embodiment 4. The communication support system 104 includes an action history database 23, an attribute database 24, and a guide information creation unit 25 in addition to the configuration of the communication support system 101 according to Embodiment 1.

[0034] The action history database 23 accumulates the user's action history on the communication support system 104. The action history includes a history of browsing, editing, creating, or evaluating a mapping framework by the user, and an operation history of the communication support system 104.

[0035] The attribute database 24 stores user attribute information that is input to the communication support system 104 using an input device (not shown) during user registration. The user attribute information includes, for example, information on the user's expertise, such as the user's business field, technical field, and years of experience.

[0036] The guide information creating unit 25 creates guide information for guiding the operation of the communication support system 104 as necessary based on the user's action history and attribute information, and displays the guide information on the operation screen of the communication support system 104 .

[0037] For example, if the guide information creation unit 25 finds from the user's behavior history that the user has many blank spaces on the input screen of the communication support system 104, has written irrelevant information, or has stayed on the screen for a long time, or has otherwise been unsure about how to operate the communication support system 104, the guide information creation unit 25 attributes the user as not familiar with IT and creates guide information. The guide information creation unit 25 can personalize the guide information by displaying more guide information to a user who is determined to be unfamiliar with operations based on the behavior history, and less guide information to a user who is determined to be able to operate smoothly based on the behavior history.

[0038] The framework creation unit 14 selects a framework for mapping starting point information based on the user's behavior history and attribute information. For example, if the user's attribute is the "Planning Department", the framework creation unit 14 can select a framework specialized for new business development such as a Lean Canvas or an MVP Canvas. Also, if the user's attribute is the "Sales Department", the framework creation unit 14 can select a customer journey framework.

[0039] In addition, when there is a large browsing history of a mapping framework tagged with a certain technical field A in the user's behavior history, the framework creation unit 14 can attribute that user as a specialist in technical field A or a person interested in technical field A. In this case, the framework creation unit 14 may select a framework created by other users who have been attributed as a specialist in technical field A or a person interested in technical field A.

[0040] <E. Embodiment 5> FIG. 10 is a block diagram showing the configuration of the communication support system 105 according to Embodiment 5. The communication support system 105 includes a display unit 26 in addition to the configuration of the communication support system 101 according to Embodiment 1.

[0041] The display unit 26 has a search function for the mapping framework, and in response to an input from the user, selects a specific mapping framework from the mapping frameworks stored in the framework database 17 and displays it on a display device (not shown).

[0042] For example, when a specific category is input as a keyword by the user, the display unit 26 extracts a mapping framework including the input category from among a plurality of mapping frameworks stored in the framework database 17, and causes the display device to display the extracted mapping framework. The user can select and view a desired mapping framework from among the displayed mapping frameworks.

[0043] In addition, the display unit 26 can display a list of a plurality of mapping frameworks stored in the framework database 17 in various ways such as list display, thumbnail display, and category display. FIG. 11 shows a state in which the display is switched among list display, thumbnail display, and category display. The user can switch the display format of the list of mapping frameworks by operating a tab.

[0044] <F. Embodiment 6> FIG. 12 is a block diagram showing the configuration of the communication support system 106 according to Embodiment 6. The communication support system 106 includes an action history database 23 and an attribute database 24 similar to those in Embodiment 4, in addition to the configuration of the communication support system 105 according to Embodiment 5.

[0045] The display unit 26 has a recommendation function of extracting a mapping framework considered appropriate for the user from the framework database 17 based on the user's action history or attributes, and presenting it to the user.

[0046] For example, when the user has viewed a certain mapping framework a plurality of times in the past, the display unit 26 can present that mapping framework or a similar mapping framework to the user.

[0047] Also, for example, if the user's attribute is the "Planning Department", the display unit 26 can present to the user a framework specialized for new business development, such as a Lean Canvas or an MVP Canvas. Also, if the user's attribute is the "Sales Department", the display unit 26 can present to the user a framework of the customer journey.

[0048] <G. Hardware Configuration> In the above-described communication support systems 101, 102, 103, 104, 105, 106, the information acquisition unit 11, the starting point information database 12, the starting point information analysis unit 13, the framework creation unit 14, the framework display unit 15, the communication provision unit 16, the framework database 17, the reference information attachment unit 18, the browsing evaluation unit 19, the positioning analysis unit 20, the ranking display unit 21, the evaluation information display unit 22, the action history database 23, the attribute database 24, and the guidance information creation unit 25 are realized by the processing circuit 81 shown in FIG. 13. That is, the processing circuit 81 includes the information acquisition unit 11, the starting point information database 12, the starting point information analysis unit 13, the framework creation unit 14, the framework display unit 15, the communication provision unit 16, the framework database 17, the reference information attachment unit 18, the browsing evaluation unit 19, the positioning analysis unit 20, the ranking display unit 21, the evaluation information display unit 22, the action history database 23, the attribute database 24, and the guidance information creation unit 25 (hereinafter referred to as the "information acquisition unit 11 etc."). A dedicated hardware may be applied to the processing circuit 81, or a processor that executes a program stored in a memory may be applied. The processor is, for example, a central processing unit, a processing device, an arithmetic device, a microprocessor, a microcomputer, a DSP (Digital Signal Processor), or the like.

[0049] When the processing circuit 81 is a dedicated hardware, the processing circuit 81 corresponds to, for example, a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, an ASIC (Application Specific Integrated Circuit), an FPGA (Field-Programmable Gate Array), or a combination of these. Each function of the information acquisition unit 11 and the like may be realized by a plurality of processing circuits 81, or the functions of each unit may be realized by a single processing circuit.

[0050] When the processing circuit 81 is a processor, the functions of the information acquisition unit 11 and the like are realized by a combination of software, etc. (software, firmware, or software and firmware). The software, etc. is written as a program and stored in a memory. As shown in FIG. 14, the processor 82 applied to the processing circuit 81 realizes the functions of each unit by reading and executing a program stored in a memory 83. That is, the communication support systems 101, 102, 103, 104, 105, and 106 include a memory 83 for storing a program that, when executed by the processing circuit 81, results in the processing of the information acquisition unit 11 and the like. In other words, the program can be said to cause a computer to execute a procedure or method of the information acquisition unit 11 and the like. Here, the memory 83 may be, for example, a non-volatile or volatile semiconductor memory such as a RAM (Random Access Memory), a ROM (Read Only Memory), a flash memory, an EPROM (Erasable Programmable Read Only Memory), or an EEPROM (Electrically Erasable Programmable Read Only Memory), a HDD (Hard Disk Drive), a magnetic disk, a flexible disk, an optical disk, a compact disk, a mini disk, a DVD (Digital Versatile Disk) and its drive device, or any storage medium to be used in the future.

[0051] The above describes a configuration in which each function of the information acquisition unit 11, etc. is realized either by hardware or software, etc. However, the present invention is not limited to this, and a configuration in which a part of the information acquisition unit 11, etc. is realized by dedicated hardware and another part is realized by software, etc. For example, the function of the framework creation unit 14 can be realized by a processing circuit as dedicated hardware, and the other functions can be realized by the processing circuit 81 as the processor 82 reading and executing a program stored in the memory 83.

[0052] As described above, the processing circuit can realize each of the above-mentioned functions by hardware, software, etc., or a combination of these. Note that the origin information database 12, the framework database 17, the behavior history database 23, and the attribute database 24 are configured from the memory 83, but they may be configured from a single memory 83, or each may be configured from an individual memory.

[0053] In addition, each embodiment can be freely combined, and each embodiment can be appropriately modified or omitted. The above description is an example in all respects. It is understood that countless modified examples not illustrated can be assumed. [Explanation of symbols]

[0054] 11 information acquisition unit, 12 origin information database, 13 origin information analysis unit, 14 framework creation unit, 15 framework display unit, 16 communication provision unit, 17 framework database, 18 reference information attachment unit, 19 viewing evaluation unit, 20 positioning analysis unit, 21 ranking display unit, 22 evaluation information display unit, 23 behavior history database, 24 attribute database, 25 guide information creation unit, 26 display unit, 50 origin information, 51 mapping framework, 69 evaluation input screen, 70 graph, 81 processing circuit, 82 processor, 83 memory, 101, 102, 103, 104, 105, 106 communication support system.

Claims

1. an origin information analysis unit that analyzes origin information, which is input text or media information, and performs clustering; a framework creation unit that maps the origin information clustered by the origin information analysis unit to a framework and constructs it as a mapping framework; a framework display unit that displays the mapping framework on a display device; a communication providing unit that receives input of a discussion from a user into the mapping framework while the mapping framework is displayed on the display device, and updates the mapping framework by mapping discussion information representing the content of the discussion into the mapping framework, The framework creation unit selects the framework to which the origin information is mapped based on a user's behavior history and attribute information. Communication support system.

2. an origin information analysis unit that analyzes origin information, which is input text or media information, and performs clustering; a framework creation unit that maps the origin information clustered by the origin information analysis unit to a framework and constructs it as a mapping framework; a framework display unit that displays the mapping framework on a display device; a communication providing unit that receives input of a discussion from a user into the mapping framework while the mapping framework is displayed on the display device, and updates the mapping framework by mapping discussion information representing the content of the discussion into the mapping framework; a guide information creation unit that displays, on a display device, guide information for operating the communication support system based on the user's behavior history and attribute information; Communication support system.

3. The framework creation unit maps the starting point information to at least one of a plurality of categories included in the framework, The communication providing unit accepts the discussion for each of the categories of the mapping framework and maps the discussion information.

3. The communication support system according to claim 1.

4. A reference information attachment unit that attaches reference information that supplements the origin information to the mapping framework.

3. The communication support system according to claim 1.

5. The reference information attachment unit attaches the reference information to at least one category of the mapping framework. The communication support system according to claim 4.

6. a framework database that stores the mapping framework; and a browsing evaluation unit that acquires evaluation information representing a user's evaluation of the mapping framework stored in the framework database, and stores the evaluation information in the framework database in association with the mapping framework.

3. The communication support system according to claim 1.

7. A positioning analysis unit is further provided for analyzing a position of the mapping framework within a group to which the user belongs.

3. The communication support system according to claim 1.

8. a ranking display unit that creates a ranking of the mapping frameworks based on the evaluation information of the mapping frameworks stored in the framework database, and displays the ranking of the mapping frameworks on a display device. The communication support system according to claim 6.

9. Further comprising an evaluation information display unit that displays the evaluation information on a display device. The communication support system according to claim 6.

10. a framework database that stores the mapping framework; A display unit is further provided for extracting a specific mapping framework from the stored mapping frameworks and displaying the specific mapping framework on a display device. The communication support system according to claim 3 .

11. The display unit extracts the specific mapping framework based on a user's behavior history. The communication support system according to claim 10.

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