Information processing device, information processing system, information processing method, and information processing program

Abstract

Provided is an information processing device (1) comprising: a first biometric information acquisition unit (11) that acquires biometric information on a user in a facility in which a plurality of seats are arranged; a first authentication control unit (12) that controls first biometric authentication of the acquired biometric information against registered biometric information on a plurality of persons; an identification unit (13) that identifies, when the first biometric authentication has succeeded, the seat position of the user on the basis of seat information in which the seat position of each person is associated with the registered biometric information; a determination unit (14) that determines support information for supporting an action of the user at the time of entry or exist on the basis of the seat position; and an output unit (15) that outputs the support information.

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing system, an information processing method, and a non-transitory computer-readable medium, and more particularly to an information processing device, an information processing system, an information processing method, and a non-transitory computer-readable medium that support actions when entering or leaving a facility. [Background technology]

[0002] Patent Document 1 discloses a technology related to a service providing system for improving services provided to visitors. When reserving designated seats for an event, the service providing system associates the prospective visitor with the seat and stores the information in a storage unit. When the service providing system receives multiple pieces of order information, it performs calculations on the order information, generates a sales route that allows the vendors to move efficiently, and transmits the order reception information to the information communication device carried by the vendors. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2018-142080 A Summary of the Invention [Problem to be solved by the invention]

[0004] In a facility with many seats, it is difficult to provide guidance on actions that should be taken before taking one's seat or when leaving the facility. Patent Document 1 cannot solve this problem.

[0005] The present disclosure has been made to solve such problems, and aims to provide an information processing device, an information processing system, an information processing method, and a non-transitory computer-readable medium for realizing support for entry behavior or exit behavior according to a user's seat position. [Means for solving the problem]

[0006] The information processing device according to the present disclosure includes: A first biometric information acquisition means for acquiring biometric information of a user in a facility having a plurality of seats; a first authentication control means for controlling a first biometric authentication of the acquired biometric information with registered biometric information of a plurality of persons; an identification means for identifying the seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information when the first biometric authentication is successful; A determination unit that determines support information for supporting an action of the user at the time of entry or exit based on the seat position; an output means for outputting the support information; Equipped with.

[0007] The information processing system according to the present disclosure includes: a first authentication terminal installed in a facility having a plurality of seats; An information processing device, The information processing device includes: Acquiring biometric information of a user from the first authentication terminal; Controlling a first biometric authentication with registered biometric information of a plurality of persons for the acquired biometric information; If the first biometric authentication is successful, identifying the seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information; determining support information for supporting the user's actions when entering or leaving the venue based on the seat position; The support information is output.

[0008] The information processing method according to the present disclosure includes: The computer Acquire biometric information of a user in a facility where a plurality of seats are arranged; Controlling a first biometric authentication with registered biometric information of a plurality of persons for the acquired biometric information; If the first biometric authentication is successful, identify the seat of the user based on seat information in which the seat position of each person is associated with the registered biometric information; determining support information for supporting the user's actions when entering or leaving the venue based on the seat; The support information is output.

[0009] A non-transitory computer-readable medium storing an information processing program according to the present disclosure includes: On the computer, A process of acquiring biometric information of a user in a facility having a plurality of seats; A process of controlling a first biometric authentication of the acquired biometric information with registered biometric information of a plurality of persons; If the first biometric authentication is successful, a process of identifying the seat of the user based on seat information in which the seat position of each person is associated with the registered biometric information; A process of determining support information for supporting the user's actions at the time of entry or exit based on the identified seat; A process of outputting the support information; An information processing program for executing the above is stored. Effect of the Invention

[0010] The present disclosure can provide an information processing device, an information processing method, and a non-transitory computer-readable medium that output support information for supporting a user's entry or exit behavior according to the seat position. [Brief description of the drawings]

[0011] [Figure 1] 1 is a block diagram showing a configuration of an information processing device according to a first embodiment of the present invention. [Diagram 2]4 is a flowchart showing the flow of an information processing method according to the first embodiment. [Diagram 3] FIG. 11 is a block diagram showing a configuration of an information processing system according to a second embodiment. [Figure 4] FIG. 11 is a block diagram showing a configuration of an authentication device according to a second embodiment. [Diagram 5] FIG. 11 is a block diagram showing a configuration of a first authentication terminal according to the second embodiment. [Figure 6] FIG. 11 is a block diagram showing a configuration of an information processing device according to a second embodiment. [Figure 7] FIG. 11 is a diagram for explaining a method for determining an exit gate according to the second embodiment. [Figure 8] 13 is an example of a display screen displaying an exit time zone and the like according to the second embodiment. [Figure 9] FIG. 11 is a sequence diagram showing the flow of an information processing method according to the second embodiment. [Figure 10] 11 is a flowchart showing the flow of an information processing method according to the second embodiment. [Figure 11] FIG. 11 is a block diagram showing a configuration of an information processing device according to a third embodiment. [Figure 12] FIG. 11 is a block diagram showing a configuration of an information processing system according to a fourth embodiment. [Figure 13] FIG. 11 is a block diagram showing a configuration of an information processing device according to a fourth embodiment. [Figure 14] 13 is an example of a display screen showing information regarding the provision of a privilege according to the fourth embodiment. [Figure 15] 13 is an example of a display screen showing that a privilege has been granted according to the fourth embodiment. [Figure 16] FIG. 13 is a sequence diagram showing the flow of an information processing method according to the fourth embodiment. [Figure 17] 13 is a flowchart showing the flow of an information processing method according to the fourth embodiment. [Figure 18] FIG. 13 is a block diagram showing the configuration of an information processing system according to a fifth embodiment. [Figure 19]FIG. 13 is a block diagram showing a configuration of an information processing device according to a fifth embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] Hereinafter, embodiments of the present disclosure will be described in detail with reference to the drawings. In each drawing, the same or corresponding elements are denoted by the same reference numerals, and duplicated descriptions will be omitted as necessary for clarity of explanation.

[0013] <Embodiment 1> FIG. 1 is a block diagram showing a configuration of an information processing device 1 according to a first embodiment. The information processing device 1 is an information processing device for outputting support information for supporting a user's actions when entering or leaving a facility in which multiple seats are arranged. Here, the information processing device 1 is connected to a network (shown in the appendix). The network may be wired or wireless. The information processing device 1 is also connected to a storage device (not shown) for storing seat information, which will be described later.

[0014] The information processing device 1 includes a first biometric information acquisition unit 11, a first authentication control unit 12, an identification unit 13, a determination unit 14, and an output unit 15. The first biometric information acquisition unit 11 acquires first biometric information of a user in a facility where multiple seats are arranged. Here, the biometric information is facial feature information, iris information, fingerprint information, etc.

[0015] The first authentication control unit 12 controls the first biometric authentication of the acquired biometric information with registered biometric information of a plurality of persons. When the registered biometric information is stored in advance in the information processing device 1, the first authentication control unit 12 performs an authentication process. When the registered biometric information is stored in advance in an authentication device outside the information processing device 1, the first authentication control unit 12 causes the authentication device to perform authentication and acquires the authentication result.

[0016] When the first biometric authentication is successful, the identification unit 13 identifies the seat position of the user based on the seat information in which the seat position of each person is associated with the registered biometric information. The seat position may be a seat number or a number of a block of a plurality of seats.

[0017] The determination unit 14 determines support information for supporting the authenticated user's behavior when entering or leaving based on the identified seat. The support information for supporting the behavior when entering is, for example, information indicating that the seat is far from the toilet and therefore it is recommended to go to the toilet, or information indicating that the seat is far from the competition area and therefore it is recommended to purchase binoculars.

[0018] Furthermore, the support information for supporting behavior at the time of exit is, for example, information indicating a recommended exit time zone. For example, the determination unit 14 may indicate an earlier exit time zone to a user seated closer to a gate. Furthermore, the determination unit 14 may determine the exit time zone based on the degree of congestion at the facility. In the case where the facility has multiple gates, the support information may be information indicating a recommended exit gate.

[0019] The output unit 15 outputs the determined support information. The output unit 15 may output the support information to a display unit of an authentication terminal installed in the facility, or may transmit (output) the support information to an information terminal owned by the authenticated user.

[0020] FIG. 2 is a flowchart showing a flow of the information processing method according to the first embodiment. It is assumed that the seat position of each person is registered in advance in association with biometric information. First, the first biometric information acquisition unit 11 acquires biometric information of a user in a facility (S11). Next, the first authentication control unit 12 controls the first biometric authentication of the acquired biometric information with the registered biometric information of multiple people (S12). Next, the information processing device 1 determines whether the first biometric authentication is successful (S13). If the first biometric authentication is successful, the identification unit 13 identifies the seat position of the user based on the seat information in which the seat position of each person is associated with the registered biometric information (S14). It is to be noted that if the answer is NO in step S13, the process ends.

[0021] Next, the determination unit 14 determines support information for supporting the user's behavior when entering or leaving based on the seat position (S15). Finally, the output unit 15 outputs the support information (S16).

[0022] In this way, the identification unit 13 according to the first embodiment identifies the seat position of the user based on the seat information in which the seat position of the facility is associated with the registered biometric information. Then, the determination unit 14 determines support information for supporting the behavior at the time of entry or exit based on the identified seat position. This makes it possible to output information for supporting the behavior at the time of entry or exit according to the user's seat.

[0023] The information processing device 1 includes a processor, a memory, and a storage device, which are not shown in the figure. The storage device stores a computer program that implements the processing of the information processing method according to the first embodiment. The processor loads the computer program from the storage device into the memory and executes the computer program. As a result, the processor realizes the functions of a first biometric information acquisition unit 11, a first authentication control unit 12, an identification unit 13, a determination unit 14, and an output unit 15.

[0024] Alternatively, the first biometric information acquisition unit 11, the first authentication control unit 12, the identification unit 13, the determination unit 14, and the output unit 15 may each be realized by dedicated hardware. Also, a part or all of the components of each device may be realized by a general-purpose or dedicated circuit, processor, or a combination of these. These may be configured by a single chip, or may be configured by multiple chips connected via a bus. A part or all of the components of each device may be realized by a combination of the above-mentioned circuits, etc., and a program. Also, a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), an FPGA (field-programmable gate array), a quantum processor (quantum computer control chip), etc. may be used as the processor.

[0025] Furthermore, when some or all of the components of the information processing device 1 are realized by a plurality of information processing devices, circuits, etc., the plurality of information processing devices, circuits, etc. may be centrally arranged or distributed. For example, the information processing devices, circuits, etc. may be realized as a client-server system, a cloud computing system, etc., in a form in which each is connected via a communication network. Furthermore, the functions of the information processing device 1 may be provided in a SaaS (Software as a Service) format.

[0026] <Embodiment 2> The second embodiment is a specific example of the above-mentioned first embodiment. The second embodiment is a device that presents an appropriate exit time to a user of a facility X in which a plurality of seats are arranged.

[0027] FIG. 3 is a block diagram showing a configuration of an information processing system 1000 according to a second embodiment. The information processing system 1000 is an information system that outputs support information for supporting exit from a facility X in which a plurality of seats are arranged. The information processing system 1000 includes a first authentication terminal 100, an information processing device 500, and an authentication device 600. The first authentication terminal 100, the information processing device 500, and the authentication device 600 are connected via a network N. Here, the network N is a wired or wireless communication line. In the following description, biometric authentication is assumed to be face authentication, and biometric information is assumed to be face feature information, but other technologies using captured images can be applied to biometric authentication and biometric information. For example, the biometric information may be data (feature amount) calculated from physical features unique to an individual, such as a fingerprint, a voiceprint, veins, a retina, or a pattern (pattern) of the iris of the pupil.

[0028] The authentication device 600 is an information processing device that stores facial feature information of multiple people. In response to a facial authentication request received from the outside, the authentication device 600 compares the facial image or facial feature information included in the request with the facial feature information of each user, and returns the comparison result (authentication result) to the request source.

[0029] FIG. 4 is a block diagram showing a configuration of an authentication device 600 according to the second embodiment. The authentication device 600 includes a face information DB (DataBase) 610, a face detection unit 620, a feature point extraction unit 630, a registration unit 640, and an authentication unit 650. The face information DB 610 stores a user ID 611 and face feature information 612 of the user ID in association with each other. The face feature information 612 is a set of feature points extracted from a face image. The authentication device 600 may delete the face feature information 612 in the face feature DB 610 in response to a request from a registered user of the face feature information 612. Alternatively, the authentication device 600 may delete the face feature information 612 after a certain period of time has elapsed since the registration of the face feature information 612.

[0030] The face detection unit 620 detects a face area included in a registration image for registering face information, and outputs the face area to the feature point extraction unit 630. The feature point extraction unit 630 extracts feature points from the face area detected by the face detection unit 620, and outputs face feature information to the registration unit 640. The feature point extraction unit 630 also extracts feature points included in a face image received from the information processing device 500 or the first authentication terminal 100, etc., and outputs the face feature information to the authentication unit 650.

[0031] When registering the facial feature information, the registration unit 640 issues a new user ID 611. The registration unit 640 associates the issued user ID 611 with facial feature information 612 extracted from the registration image and registers them in the face information DB 610. After registration, the registration unit 640 notifies the first authentication terminal 100 or the information processing device 500 of the user ID 611.

[0032] The authentication unit 650 performs face authentication using the facial feature information 612. Specifically, the authentication unit 650 compares the facial feature information extracted from the face image with the facial feature information 612 in the face information DB 610. The facial feature information 612 is also called registered facial feature information. If the comparison is successful, the authentication unit 650 specifies the user ID 611 associated with the compared facial feature information 612. The authentication unit 650 returns the presence or absence of a match of the facial feature information to the information processing device 500 as a face authentication result. The presence or absence of a match of the facial feature information corresponds to the success or failure of authentication. Note that the facial feature information matches (matches) when the degree of match is equal to or greater than a predetermined value. Furthermore, when the face authentication is successful, the face authentication result includes the specified user ID.

[0033] It is not necessary for the authentication unit 650 to attempt matching with all of the facial feature information 612 in the facial information DB 610. For example, the authentication unit 650 may preferentially attempt matching with facial feature information registered during the period from the day the facial recognition request was received to several days prior. This can improve the matching speed. Also, if the preferential matching fails, it may be possible to perform matching with all of the remaining facial feature information.

[0034] Next, the first authentication terminal 100 is an information processing device installed in a facility X where a plurality of seats are arranged. When the facility X is a stadium, the first authentication terminal 100 may be a signage device installed in a seating area, a concourse, or the like. The first authentication terminal 100 may also be installed in an entrance hall, in front of an elevator, in a lobby, or the like.

[0035] The first authentication terminal 100 makes a request to register the seat position and facial feature information of the user U. After registering the seat position and facial feature information, the first authentication terminal 100 makes a facial authentication request when the user U leaves. The registration request may be made when the user U enters the facility. Instead of the first authentication terminal 100, a terminal that makes a registration request and a terminal that makes an authentication request may be installed in the facility X. Furthermore, the terminal 400 described later may have a function to make a registration request or an authentication request. In such a case, the registration request may be made before entering the facility X.

[0036] 5 is a block diagram showing the configuration of the first authentication terminal 100 according to the embodiment 2. The first authentication terminal 100 includes a camera 110, a storage unit 120, a communication unit 130, an input / output unit 140, and a control unit 150.

[0037] The camera 110 is an image capturing device that captures images under the control of the control unit 150. The memory unit 120 is a storage device that stores programs for implementing each function of the first authentication terminal 100. The communication unit 130 is a communication interface with the network N. The input / output unit 140 includes a display device (display unit) such as a screen. The input / output unit 140 may be, for example, a touch panel. The control unit 150 controls the hardware of the first authentication terminal 100. The control unit 150 includes an image capturing control unit 151, a registration unit 152, an authentication control unit 153, a display control unit 154, and a seat registration unit 155.

[0038] The photography control unit 151 controls the camera 110 to capture a registration image or an authentication image of the user U in the facility X. The registration image and the authentication image are images that include at least the face area of ​​the user U. The photography control unit 151 outputs the registration image to the registration unit 152. In addition, the photography control unit 151 outputs the authentication image to the authentication control unit 153.

[0039] The registration unit 152 transmits a face information registration request including the registration image to the authentication device 600 via the network N. The registration unit 152 may receive the user ID of the registered user U from the authentication device 600.

[0040] The authentication control unit 153 transmits a face authentication request including an authentication image to the information processing device 500 via the network N. The display control unit 154 may receive various screen data from the information processing device 500 via the network N and display the received screen data on the input / output unit 140.

[0041] The seat registration unit 155 transmits a seat registration request including the user ID of the user U whose face information is registered and the seat position of the user U to the information processing device 500. Here, the seat registration unit 155 may acquire the seat position input by the user U to the input / output unit 140, or may acquire the seat position by reading a QR code (registered trademark) displayed on the terminal 400 or ticket carried by the user U. The seat registration unit 155 may include not only the seat but also personal information of the user U (such as name, address, and company name) in the seat registration request.

[0042] The seat registration unit 155 may transmit the registration image and the seat position to the information processing device 500, and the information processing device 500 may request to register face information of the registration image. Alternatively, the seat registration unit 155 may transmit the registration image and the seat position to the authentication device 600, and the authentication device may transmit the user ID and the seat position to the information processing device 500.

[0043] Returning to FIG. 3, the description will be continued. The terminal 400 is an information terminal possessed by the user U. The terminal 400 is, for example, a mobile phone terminal, a smartphone, a tablet terminal, a PC (Personal Computer) equipped with or connected to a camera, or the like. The terminal 400 is associated with the user ID or facial feature information of the user U. That is, the terminal 400 is a terminal that can be specified by the user ID or facial feature information in the information processing device 500. For example, the terminal 400 is a terminal to which the user U1 has logged in with his / her own user ID. The terminal 400 may include the functions of the above-mentioned photographing control unit 151, the registration unit 152, the authentication control unit 153, the display control unit 154, and the seat registration unit 155. That is, the face information registration request, the face authentication request, and the seat registration request may be made by the terminal 400.

[0044] The information processing device 500 is an information processing device for supporting a user U's exit action from a facility X. The information processing device 500 may be redundantly configured with a plurality of servers, and each functional block may be realized by a plurality of computers.

[0045] Next, the information processing device 500 will be described in detail. FIG. 6 is a block diagram showing the configuration of the information processing device according to the second embodiment. The information processing device 500 includes a storage unit 510, a memory 520, an IF (Interface) unit 530, and a control unit 540. The storage unit 510 is an example of a storage device such as a hard disk or a flash memory. The storage unit 510 stores a program 511, seat information 512, and exit information 513. The storage unit 510 does not need to store the exit information 513. The program 511 is a computer program in which the processing of the information processing method according to the second embodiment is implemented.

[0046] The seat information 512 is information for managing the seat position of the user U. The seat information 512 is associated with a user ID 5121 and a seat position 5122. The user ID 5121 is identification information of the user U. The user ID 5121 corresponds to the user ID 611 stored in the face information DB 610 described above. That is, the face information DB 610 and the seat information 512 are associated with each other via the user ID. The seat information 512 may further include address information such as the address and postal code of the user U. This allows the address information to be associated with the facial feature information.

[0047] The exit information 513 is information for managing the exit time zone of the user U. The exit information 513 associates a seat position 5131 with an exit time zone 5132. The seat position 5131 corresponds to the seat position 5122. When a taxi is arranged for the user U, the exit time zone 5132 may be a taxi boarding time. In such a case, the exit information 513 may include information indicating a taxi boarding position. The exit time zone 5132 may be set according to a row, block, etc. in the facility X. In addition, when the facility X has multiple gates, a recommended exit gate may be stored in the exit information 513. Note that when the exit time zone is determined based on the congestion degree of each area of ​​the facility X, the storage unit 510 may not store the exit information 513.

[0048] The memory 520 is a volatile storage device such as a RAM (Random Access Memory), and is a storage area for temporarily holding information during operation of the control unit 540. The IF unit 530 is a communication interface with the network N.

[0049] The control unit 540 is a processor, that is, a control device, that controls each component of the information processing device 500. The control unit 540 loads the program 511 from the storage unit 510 into the memory 520 and executes the program 511. In this way, the control unit 540 realizes the functions of a first biometric information acquisition unit 541, a first authentication control unit 542, an identification unit 543, a determination unit 544, an output unit 545, a seat information registration unit 546, and an information transmission unit 547.

[0050] The first biometric information acquisition unit 541 is an example of the above-mentioned first biometric information acquisition unit 11. The first biometric information acquisition unit 11 acquires a face image included in a face authentication request from the first authentication terminal 100 as biometric information, and outputs the face image to the first authentication control unit 542.

[0051] The first authentication control unit 542 is an example of the above-mentioned first authentication control unit 12. The first authentication control unit 542 controls face authentication for the face area of ​​the user U included in the face image accepted from the first biometric information acquisition unit 541. That is, the first authentication control unit 542 causes the authentication device 600 to perform face authentication for the face image. For example, the first authentication control unit 542 transmits a face authentication request including the acquired face image to the authentication device 600 via the network N, and receives a face authentication result from the authentication device 600. Note that the first authentication control unit 542 may detect the face area of ​​the user U from the face image and include an image of the face area in the face authentication request. Alternatively, the first authentication control unit 542 may extract face feature information from the face area and include the face feature information in the face authentication request. The first authentication control unit 542 acquires the face authentication result from the authentication device 600, and outputs the face authentication result to the identification unit 543.

[0052] The identification unit 543 is an example of the above-mentioned identification unit 13. When the first face authentication is successful, the identification unit 543 identifies the seat position 5122 associated with the user ID 5121 included in the authentication result. The identification unit 543 outputs the identification result to the determination unit 544.

[0053] The determination unit 544 is an example of the determination unit 14 described above. The determination unit 544 determines the exit time zone of the user U based on the identified seat position 5122. The determination unit 544 may determine, for example, the exit time zone 5132 associated with the identified seat position 5131. The exit time zone 5132 may also be determined based on the past or current congestion degree of the facility. This allows the determination unit 544 to set a more appropriate exit time zone. As described above, the exit time zone 5132 may be the boarding time of a taxi.

[0054] Furthermore, the determination unit 544 may calculate a degree of congestion around the identified seat position 5122, and determine the exit time zone based on the calculation result. In such a case, the information processing device 500 may not store the exit information 513. The degree of congestion may be calculated by analyzing a captured image around the identified seat position 5122.

[0055] Furthermore, when facility X has multiple gates, the determination unit 544 may determine an exit gate recommended for user U. The determination unit 544 may determine a gate close to a seat as the exit gate based on seat arrangement information (not shown) that defines the arrangement of seats in the facility. The determination unit 544 may also determine an exit gate (not shown) that is associated with seat position 5131 in exit information 513. The determination unit 544 outputs the determined result to the output unit 545.

[0056] A method for determining an exit gate will be described with reference to Fig. 7. Fig. 7 is a schematic diagram showing a stadium, which is an example of facility X. Facility X has gates 2a and 2b, a concourse 3, and a competition area 5.

[0057] 7, a group of seats are grouped together as blocks B1 to B8. The seats surround a competition area 5 of facility X. The above-mentioned first authentication terminal 100 may be installed around the seats or in the concourse 3. The determination unit 544 determines, for example, that the exit gate for a user U sitting in a seat included in blocks B1 to B4 is gate 2a, and that the exit gate for a user U sitting in a seat included in blocks B5 to B8 is gate 2b.

[0058] Here, the determination unit 544 may determine the exit gate further based on the address information of the user U. For example, the determination unit 544 may identify a station used by the user based on the address information, and set a gate that shortens the distance to the station as the exit gate. This allows the determination unit 544 to guide each user to an appropriate gate. In addition, the determination unit 544 may determine the exit gate by identifying a railway line used by the user U based on the current railway operation status. This allows the time when the next train will arrive and a situation in which the train is stopped due to an accident or congestion to be taken into consideration. The output unit 545 described later may display a message such as, for example, "If you use the XX line, please exit from the XX gate."

[0059] In addition, the exit gate may also be determined according to the degree of congestion calculated based on the captured image of facility X. For example, the determination unit 544 may determine the exit gate such that a highly crowded point is not included on the route from the seat to the gate.

[0060] Returning to FIG. 6, the description will be continued. The output unit 545 is an example of the output unit 15 described above. The output unit 545 outputs the exit time zone determined by the determination unit 544 and presents it to the user U. When the determination unit 544 determines the exit gate, the output unit 545 outputs the exit time zone and the exit gate. When the exit time zone is a taxi boarding time, the output unit 545 may output the position of a taxi stand. The output unit 545 may display the exit time zone on the input / output unit 140 of the first authentication terminal 100, or may display it on the terminal 400. FIG. 8 is an example of a UI (User Interface) displayed on the display unit of the first authentication terminal 100. In FIG. 8, a time zone of 19:10-30 is shown as the exit time zone, and the D3 gate is shown as the exit gate. The UI may include a map of the facility X, and the position of the exit gate may be displayed on the map. The lower part of FIG. 8 is map information showing the map of the facility X. The map information includes a display 6 indicating the exit gate and a display 7 indicating the location where the first authentication terminal is installed (the current location of the user U). As described above, the display screen shown in FIG. 8 may be displayed on the terminal 400 carried by the user. In this case, the first face authentication may be performed when the user U logs in to the terminal 400.

[0061] 6 to continue the explanation. The seat information registration unit 546 receives a seat registration request from the first authentication terminal 100, and registers the acquired user ID 5121 and seat position 5122 in the seat information 512 in association with each other. The seat information registration unit 546 may receive a face image and a seat position as the seat registration request, and obtain the user ID 5121 by making a face registration request to the authentication device 600.

[0062] The information transmitting unit 547 transmits content information to the terminal 400 carried by the user U until the time of exit. The content information may be, for example, a digest video of an event held in the facility X, or information related to merchandise sales for an event held in the facility X. This allows the user U to wait while watching the received content information until the time of exit. The information transmitting unit 547 may also transmit information to guide the user U to a store in the facility X based on the time of exit.

[0063] FIG. 9 is a sequence diagram illustrating a flow of an information processing method according to the second embodiment. First, the first authentication terminal 100 takes a face image of the user U, and transmits a registration request including the taken face image to the authentication device 600 via the network N (S201). If the face image of the user U is preregistered in the authentication device 600, the first authentication terminal 100 may issue an authentication request. Next, the first authentication terminal 100 receives a user ID from the authentication device 600 (S202). Next, the first authentication terminal 100 acquires the seat position of the user U based on an input or the like (S203). The first authentication terminal 100 transmits a seat registration request including the acquired seat position and user ID to the information processing device 500 via the network N (S204). Next, the information processing device 500 registers the acquired seat position and user ID in the seat information 512 (S205).

[0064] The first authentication terminal 100 may transmit a seat registration request including a face image and a seat position to the information processing device 500. In this case, the information processing device 500 makes a registration request in step S201 and receives a user ID in step S202. Then, the information processing device 500 registers the received user ID and the seat position included in the seat registration request in the seat information 512.

[0065] When exiting, the first authentication terminal 100 captures a face image of the user U and transmits it to the information processing device 500 (S206). Next, the information processing device 500 transmits a face authentication request for the received face image to the authentication device 600 (S207). Next, the authentication device 600 transmits an authentication result including the user ID to the information processing device 500 (step S208). Next, the information processing device 500 identifies the seat position of the user U (S209) and determines the exit time zone based on the seat position (S210). Finally, the information processing device 500 outputs the determined exit time zone (S211).

[0066] 10 is a flowchart illustrating a flow of an information processing method according to the second embodiment. It is assumed that the seat information 512 is registered in the information processing device 500. First, the first authentication terminal 100 captures a face image of the user U. Then, the first authentication terminal 100 transmits an authentication request including the captured face image to the information processing device 500 via the network N. In response to this, the first biometric information acquisition unit 541 of the information processing device 500 acquires the face image included in the face authentication request from the first authentication terminal 100 via the network N as biometric information (S301), and outputs the face image to the first authentication control unit 542.

[0067] Then, the first authentication control unit 542 transmits a face authentication request including the acquired face image to the authentication device 600 via the network N (S302). The authentication device 600 receives the face authentication request from the information processing device 500 via the network N, and performs face authentication processing based on the face image included in the face authentication request. Specifically, the face detection unit 620 detects a face area from the face image. Then, the feature point extraction unit 630 extracts face feature information from the face area. Then, the authentication unit 650 compares the extracted face feature information with the face feature information 612 of the face information DB 610. If the face feature information matches, that is, if the degree of match of the face feature information is equal to or greater than a predetermined value, the authentication unit 650 specifies the user ID 611 of the user whose face feature information matches, and generates a face authentication result including the fact that face authentication has been successful and the specified user ID. On the other hand, if there is no matching face feature information, the authentication unit 650 generates a face authentication result including the fact that face authentication has failed. After that, the authentication unit 650 transmits the generated face authentication result to the information processing device 500 via the network N.

[0068] In response to this, the first authentication control unit 542 of the information processing device 500 receives the face authentication result from the authentication device 600 via the network N, and outputs the face authentication result to the identification unit 543. Then, the identification unit 543 determines whether or not the face authentication is successful based on the face authentication result (S303). If it is determined that the face authentication is successful, the identification unit 543 identifies the user ID included in the face authentication result (S304). Then, the identification unit 543 identifies the seat position 5122 associated with the identified user ID 5121 (S305).

[0069] Next, the determination unit 544 determines the exit time zone of the user U based on the identified seat position 5122 (S306). The determination unit 544 may further determine the exit gate of the user U based on the identified seat position 5122. Then, the output unit 545 outputs the determined exit time zone, etc. to the first authentication terminal 100, etc. (S307).

[0070] If it is determined in step S303 that the face authentication has failed, the information processing device 500 transmits (outputs) a message indicating that the authentication has failed to the first authentication terminal 100 via the network N (S308).

[0071] In this way, the information processing device according to the second embodiment can identify the seat of the authenticated user U and present the exit time zone based on the identification result. This allows the user U to be informed of an appropriate exit time zone, thereby making it possible to reduce congestion at the time of exit from the facility X. Furthermore, even if the facility staff does not remember the face of the user U, they can inform the user U of the exit time zone.

[0072] <Embodiment 3> The third embodiment is a modified example of the second embodiment. In the third embodiment, a biometric authentication function is built into an information processing device. The information processing system according to the third embodiment is similar to the information processing system 1000 described above in which the authentication device 600 is built into the information processing device 500a, and therefore illustrations and explanations thereof are omitted.

[0073] 11 is a block diagram showing a configuration of an information processing device 500a according to the third embodiment. In the storage unit 510 of the information processing device 500, the program 511 is replaced with a program 511a, and facial feature information 5123 is added to the seat information 512, as compared with the above-mentioned information processing device 500. The facial feature information 5123 is an example of biometric information. In addition, in the control unit 540 of the information processing device 500, the first biometric information acquisition unit 541, the first authentication control unit 542, and the seat information registration unit 546 are replaced with a first biometric information acquisition unit 541a, a first authentication control unit 542a, and a seat information registration unit 546a, as compared with the above-mentioned information processing device 500.

[0074] The program 511a is a computer program in which the process of the information processing method according to the third embodiment is implemented.

[0075] The facial feature information 5123 corresponds to the facial feature information 612 of the above-mentioned authentication device 600. The facial feature information 5123 is associated with the user ID 5121. In other words, the seat information 512 includes the above-mentioned facial information DB 610.

[0076] The first biometric information acquiring unit 541a acquires a facial image of the visitor U as biometric information for authentication from the first authentication terminal 100 via the network N. In addition, the first biometric information acquiring unit 541a outputs a facial information registration request including the acquired facial image to the first authentication control unit 542a.

[0077] The first authentication control unit 542a controls face authentication by comparing face feature information of a plurality of persons with face feature information of the user U. That is, the first authentication control unit 542a performs face authentication by comparing face feature information extracted from a face area of ​​the user included in an acquired face image with face feature information 5123 stored in the storage unit 510, thereby acquiring a face authentication result.

[0078] The seat information registration unit 546a receives the registration image and the seat position from the first authentication terminal 100, and registers the extracted facial feature information 5123 and the seat position 5122 in association with each other.

[0079] In this embodiment, step 302 in FIG. 10 described above is replaced with face authentication processing in the information processing device 500a by the first authentication control unit 542a.

[0080] In this way, the third embodiment can also achieve the same effects as the second embodiment described above.

[0081] <Embodiment 4> The fourth embodiment is a modified example of the second embodiment. In the fourth embodiment, it is determined whether or not the user U will exit during the determined exit time period. FIG. 12 is a block diagram showing a configuration of an information processing system 1000b according to the fourth embodiment. In the information processing system 1000b, the information processing device 500 is replaced with the information processing device 500b, and a second authentication terminal 100-2 is added, as compared with the information processing system 1000 described above. The first authentication terminal 100-1 corresponds to the first authentication terminal 100.

[0082] The second authentication terminal 100-2 is installed at a gate of facility X. The configuration of the second authentication terminal 100-2 is similar to that of the first authentication terminal 100 shown in FIG.

[0083] If the facility X has multiple gates and the second authentication terminal 100-2 is installed at each gate, the authentication control unit 153 of the second authentication terminal 100-2 may include the gate ID of the installed gate and the capture time of the authentication image (face image) in the face authentication request. Note that the identification information (terminal ID) of the second authentication terminal 100-2 may be included instead of the gate ID.

[0084] 13 is a block diagram showing a configuration of an information processing device 500b according to the fourth embodiment. In the storage unit 510 of the information processing device 500, the program 511 is replaced with a program 511b, as compared with the above-mentioned information processing device 500. In addition, in the control unit 540 of the information processing device 500, a second biometric information acquisition unit 548, a second authentication control unit 549, a determination unit 5410, and a privilege granting unit 5411 are added, as compared with the above-mentioned information processing device 500.

[0085] The program 511b is a computer program in which the process of the information processing method according to the fourth embodiment is implemented.

[0086] The second biometric information acquiring unit 548 acquires a face image included in the face authentication request from the second authentication terminal 100-2 as biometric information, and outputs the face image to the second authentication control unit 549. The second biometric information acquiring unit 548 may further acquire information on the gate where the second authentication terminal 100-2 is installed.

[0087] The second authentication control unit 549 controls face authentication for the face area of ​​the user U included in the face image accepted from the second biometric information acquisition unit 548. That is, the second authentication control unit 549 causes the authentication device 600 to perform face authentication on the face image. The second authentication control unit 549 acquires a face authentication result from the authentication device 600, and outputs the face authentication result to the determination unit 5410. The face authentication result may include a user ID, a gate ID, and a shooting time. The face authentication by the second authentication control unit 549 is also called a second face authentication.

[0088] If the second face authentication is successful, the determination unit 5410 acquires the exit time zone of the user U and determines whether the current time is the exit time zone. The determination unit 5410 may identify the seat position 5122 associated with the user ID 5121 included in the authentication result, determine the exit time zone 5132 associated with the identified seat, and determine whether the current time is the exit time zone.

[0089] Furthermore, the exit time zone 5132 determined by the determination unit 544 may be associated with the user ID 5121 and registered in the storage unit 510. That is, the information processing device 500b may include an exit time zone registration unit (not shown) that registers the exit time zone determined by the determination unit 544 in the storage unit 510 in association with the user ID or facial feature information. In such a case, the storage unit 510 may not store the exit information 513. The current time may be the photographing time or the authentication time included in the authentication result. The determination unit 5410 outputs the determination result to the bonus granting unit 5411.

[0090] Furthermore, when the exit gate is determined by the determination unit 544, the judgment unit 5410 further judges whether or not the gate ID acquired from the second authentication terminal 100-2 is the gate ID of the determined exit gate. It is assumed that the second authentication terminal 100-2 transmits a face authentication request including the gate ID to the information processing device 500b. The determination unit 544 judges whether or not the ID of the exit gate associated with the user ID 5121 included in the authentication result matches the gate ID included in the face authentication request. It is assumed that the exit gate determined by the determination unit 544 is registered in the storage unit 510 in association with the user ID 5121.

[0091] When the determination result by the determination unit 5410 is true, the benefit granting unit 5411 grants a benefit to the user U. For example, the benefit granting unit 5411 may transmit coupon information to the terminal 400 possessed by the user U. The benefit granting unit 5411 may register information for granting a benefit in the storage unit 510 in association with the user ID. The benefit may be, for example, points, a discount coupon, or a ticket that can be used next time. The ticket may be, for example, a ticket for an event held in the facility X. The discount coupon may be a discount coupon for a ticket. Points can be accumulated, and when a predetermined number of points are reached, they can be exchanged for a discount coupon or a ticket. The output unit 545 may output information related to the granting of a benefit when outputting (displaying) the exit time zone or the like on the display unit of the first authentication terminal 100-1 or the display unit of the terminal 400. The output unit 545 may also output (display) information related to the acquired benefit on the display unit of the second authentication terminal 100-2 or the display unit of the terminal 400. 14 and 15 are diagrams showing UIs displayed by the information processing device 500b. The UIs are, for example, display screens of the first authentication terminal 100-1 and the second authentication terminal 100-2, which are signage. FIG. 14 shows that points can be acquired when exiting from gate D3 between 7:10 and 7:30 p.m. The lower part of FIG. 14 shows map information showing a map of facility X. The map information includes a display 6 showing the exit gate and a display 7 showing the location where the first authentication terminal is installed (the current location of user U). FIG. 15 shows that points are granted to a user who exited from gate D3 between 7:10 and 7:30 p.m. The lower part of FIG. 15 shows map information showing a map of facility X. The map information includes a display 6a showing the gate that user U actually passed through. As described above, the display screens shown in FIG. 14 and FIG. 15 may be displayed on the terminal 400 carried by the user. In such a case, the first face authentication and the second face authentication may be performed when the user U logs in to the terminal 400.

[0092] Instead of the privilege granting unit 5411, the information processing device 500a may be provided with an entrance control unit (not shown) that controls opening and closing of the gate. The entrance control unit opens the gate when the judgment result is true, and closes the gate when the judgment result is false. This allows the user U to exit the facility X at the designated exit time, thereby reducing the degree of congestion when exiting the facility X. The information processing device 500b may be provided with either the privilege granting unit 5411 or the entrance control unit (not shown).

[0093] Fig. 16 is a sequence diagram showing the flow of information processing according to the fourth embodiment. The processes of steps S201 to S211 are the same as those in Fig. 9, and therefore the description will be omitted. Note that the exit time zone and the like determined in step S210 may be registered in the information processing device 500 in association with the user ID.

[0094] In step S212, the second authentication terminal 100-2 installed at the gate of the facility X takes a face image of the user U and transmits it to the information processing device 500b (S212). Next, the information processing device 500b transmits a face authentication request including the received face image to the authentication device 600 (S213). Next, the information processing device 500b receives an authentication result including a user ID from the authentication device 600 (S214). Next, the information processing device 500b determines whether the current time is the exit time zone of the user U (S215). Here, the information processing device 500b may determine whether the current time is the exit time zone and whether the gate through which the user exits is the exit gate. Finally, the information processing device 500b grants a privilege to the user U according to the determination result (S216). Note that the information processing device 500b may control the opening and closing of the gate according to the determination result.

[0095] Next, the flow of the information processing method according to the fourth embodiment will be described with reference to Fig. 17. Fig. 17 shows processing following the processing in Fig. 10.

[0096] The second authentication terminal 100-2 captures a face image of the user U at the gate of the facility X. Then, the second authentication terminal 100-2 transmits an authentication request including the captured face image to the information processing device 500b via the network N. The authentication request may include a gate ID. In response to this, the second biometric information acquisition unit 548 of the information processing device 500b acquires the face image included in the face authentication request from the second authentication terminal 100-2 via the network N as biometric information (S401), and outputs the face image to the second authentication control unit 549. When the second biometric information acquisition unit 548 acquires the gate ID included in the face authentication request, the second biometric information acquisition unit 548 may output the gate ID to the determination unit 5410.

[0097] Then, the second authentication control unit 549 transmits a face authentication request including the acquired face image to the authentication device 600 via the network N (S402). The authentication device 600 receives the face authentication request from the information processing device 500b via the network N, and performs face authentication processing based on the face image included in the face authentication request.

[0098] In response to this, the second authentication control unit 549 of the information processing device 500b receives the face authentication result from the authentication device 600 via the network N, and outputs the face authentication result to the determination unit 5410. Then, the determination unit 5410 determines whether or not the face authentication is successful based on the face authentication result (S403). If it is determined that the face authentication is successful, the determination unit 5410 specifies the user ID included in the face authentication result (S404). Then, the determination unit 5410 specifies the exit time zone associated with the specified user ID 5121 (S405). Here, the determination unit 5410 may specify the exit time zone and the exit gate associated with the user ID 5121. The determination unit 5410 may specify the exit time zone associated with the seat position of the user U. In addition, the determined exit time zone may be registered in the storage unit in association with the user ID.

[0099] Next, the determination unit 5410 determines whether the current time is within the specified exit time period (S406). Here, the determination unit 5410 may determine whether the current time is within the exit time period and the gate ID included in the face authentication request is the specified exit gate. The determination unit 5410 outputs the determination result to the privilege granting unit 5411.

[0100] If it is determined in step S406 that the current time is the exit time zone, the privilege granting unit 5411 grants a privilege to the user U identified in step S404 (step S407). The privilege granting unit 5411 may manage the user ID identified in step S404 in association with privilege information, and may transmit coupon information to an information terminal associated with the user ID. Instead of granting a privilege, the information processing device 500b may control opening and closing of the gate depending on the determination result. If the determination is NO in step S406, the process ends.

[0101] If it is determined in step S403 that the face authentication has failed, the information processing device 500b transmits (outputs) a message indicating that the authentication has failed to the second authentication terminal 100-2 via the network N (step S408).

[0102] In this way, the information processing device according to the fourth embodiment presents the exit time zone and the like to the user U, and then performs the second biometric authentication at the gate and determines whether the current time is the exit time zone of the user U. This allows a privilege to be given to the user who exits during the exit time zone, thereby enhancing the motivation of the user to exit during the exit time zone.

[0103] <Embodiment 5> The fifth embodiment is a modified example of the second embodiment described above. While the second embodiment advises the user of the time of exit, the fifth embodiment advises the user U on the behavior at the time of entry. FIG. 18 is a block diagram showing the configuration of an information processing system 1000c according to the fifth embodiment. Compared with the above-mentioned information processing system 1000, the information processing system 1000c replaces the information processing device 500. The first authentication terminal 100 photographs a user entering facility X. The first authentication terminal 100 is installed, for example, at the gate of facility X.

[0104] 19 is a block diagram showing a configuration of an information processing device 500c according to the fourth embodiment. In the storage unit 510 of the information processing device 500, the program 511 is replaced with a program 511c, and the exit information 513 is replaced with the entrance information 514, as compared with the above-mentioned information processing device 500. In addition, in the control unit 540 of the information processing device 500, the determination unit 544 is replaced with a determination unit 544c, as compared with the above-mentioned information processing device 500. In the fifth embodiment, the seat information 512 is registered in advance using the terminal 400 or the like before the user U enters.

[0105] The program 511c is a computer program in which the process of the information processing method according to the fifth embodiment is implemented.

[0106] The entrance information 514 associates a seat position 5141 with advice information 5142. The seat position 5141 corresponds to the seat position 5122. The entrance information 514 may, for example, associate the seat position 5141 of a seat far from a toilet with advice information 5142 recommending to go to the toilet before sitting down. The entrance information 514 may also associate the seat position 5141 of a seat far from the competition area with advice information 5142 recommending to buy binoculars before entering.

[0107] Furthermore, the seat information 512 in the storage unit 510 may include the user U's visit history to the facility X. This allows the visit history of the user U to be further associated with the facial feature information.

[0108] The determining unit 544c receives the seat position 5122 identified by the identifying unit 543, and determines advice information 5142 associated with the corresponding seat position 5141. The determining unit 544c outputs the determined advice information 5142 to the output unit 545. The output unit 545 outputs the determined advice information 5142 to the first authentication terminal 100, etc.

[0109] The output unit 545 may also acquire the attendance history of the user U identified by the identification unit 543, and further output a message based on the attendance history. The message based on the attendance history is, for example, a message such as "This is your ~th game this season," or a message such as "You lost the last game you watched, so let's win today."

[0110] Furthermore, the output unit 545 may further output information that should be noted when entering facility X. The information that should be noted is, for example, information indicating that re-entry is not permitted once one has entered facility X, or information indicating that goods sold outside the facility cannot be purchased within facility X.

[0111] The flow of the information processing method according to the fifth embodiment is similar to that of Fig. 10. However, in step S306, the determination unit 544c of the information processing device 500c determines advice information at the time of entry. In step S306, the determined advice information is output.

[0112] In this way, the information processing device according to the fifth embodiment identifies the seat position of the user and determines advice for the user based on the identified seat position. This makes it possible to present appropriate advice to the entering user according to the seat position.

[0113] In the above embodiment, the present disclosure has been described as a hardware configuration, but is not limited to this. Any process of the present disclosure can be realized by causing a CPU to execute a computer program.

[0114] In the above example, the program can be stored and provided to the computer using various types of non-transitory computer readable media. The non-transitory computer readable media includes various types of tangible storage media. Examples of the non-transitory computer readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROM (Read Only Memory), CD-R, CD-R / W, DVD (Digital Versatile Disc), and semiconductor memory (e.g., mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be provided to the computer by various types of transitory computer readable media. Examples of the transitory computer readable media include electric signals, optical signals, and electromagnetic waves. The transitory computer readable media can provide the program to the computer via a wired communication path such as an electric wire and an optical fiber, or via a wireless communication path.

[0115] The present disclosure is not limited to the above-described embodiment, and may be modified as appropriate without departing from the spirit and scope of the present disclosure. In addition, the present disclosure may be implemented by appropriately combining the respective embodiments.

[0116] Although the present invention has been described above with reference to the embodiments (and examples), the present invention is not limited to the above-mentioned embodiments (and examples). Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

[0117] A part or all of the above-described embodiments can be described as, but is not limited to, the following supplementary notes. (Appendix 1) A first biometric information acquisition means for acquiring biometric information of a user in a facility having a plurality of seats; a first authentication control means for controlling a first biometric authentication of the acquired biometric information with registered biometric information of a plurality of persons; an identification means for identifying the seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information when the first biometric authentication is successful; A determination means for determining support information for supporting the user's actions at the time of entry or exit based on the seat position; an output means for outputting the support information; An information processing device comprising: (Appendix 2) The determining means is If the first biometric authentication is successful, a recommended exit time slot for the user is determined as the support information based on the seat position; The information processing device includes: a second biometric information acquiring means for acquiring biometric information of the user at a gate of the facility; a second authentication control means for controlling a second biometric authentication of the biometric information acquired at the gate with registered biometric information of the plurality of persons; a determination means for obtaining the exit time zone of the user when the second biometric authentication is successful, and determining whether a current time is within the exit time zone; 2. The information processing device according to claim 1, further comprising: (Appendix 3) the facility has a plurality of gates; The determining means is If the first biometric authentication is successful, determining an exit gate and an exit time zone recommended for the user as the support information based on the seat position; The second biological information acquisition means includes: Acquire the biometric information of the user at the time of exit and information of the gate through which the user exits; The determination means is If the second biometric authentication is successful, obtain the exit gate and the exit time zone of the user, and determine whether the current time is within the exit time zone and whether the gate through which the user will exit is the exit gate. 3. An information processing device according to claim 2. (Appendix 4) The seating information includes address information for each person; The address information is further associated with the registered biometric information, The identification means is If the first biometric authentication is successful, the seat position and the address information of the user are identified based on the seat information; The determining means is If the first biometric authentication is successful, determining the recommended exit gate for the user further based on the address information. 4. The information processing device according to claim 3. (Appendix 5) The information processing device includes: a reward granting means for granting a reward to the user when the determination result by the determination means is true; 5. The information processing device according to claim 2, further comprising: (Appendix 6) The determining means is determining the exit time zone based further on at least one of a past congestion level and a current congestion level in the facility; 6. An information processing device according to any one of claims 2 to 5. (Appendix 7) The information processing device includes: a transmitting means for transmitting content information to an information terminal carried by the user until the exit time period; 7. The information processing device according to claim 2, further comprising: (Appendix 8) The seat information includes a history of each person's visit to the facility, The attendance history is further associated with the registered biometric information, The output means includes: identifying the attendance history of the user, and further outputting a message based on the identification result; 2. An information processing device according to claim 1. (Appendix 9) a first authentication terminal installed in a facility having a plurality of seats; An information processing device, The information processing device includes: Acquiring biometric information of a user from the first authentication terminal; Controlling a first biometric authentication with registered biometric information of a plurality of persons for the acquired biometric information; If the first biometric authentication is successful, identifying the seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information; determining support information for supporting the user's actions when entering or leaving the venue based on the seat position; outputting the support information; Information processing system. (Appendix 10) The information processing system includes: a second authentication terminal installed at a gate of the facility; Further equipped with The information processing device includes: If the first biometric authentication is successful, a recommended exit time slot for the user is determined as the support information based on the seat position; acquiring biometric information of the user from the second authentication terminal; controlling a second biometric authentication with registered biometric information of the plurality of persons for the biometric information acquired from the second authentication terminal; If the second biometric authentication is successful, obtain the exit time zone of the user, and determine whether the current time is within the exit time zone of the user. 10. The information processing system according to claim 9. (Appendix 11) The computer Acquire biometric information of a user in a facility where a plurality of seats are arranged; Controlling a first biometric authentication with registered biometric information of a plurality of persons for the acquired biometric information; If the first biometric authentication is successful, identifying the seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information; determining support information for supporting the user's actions when entering or leaving the venue based on the seat position; outputting the support information; Information processing methods. (Appendix 12) On the computer, A process of acquiring biometric information of a user in a facility having a plurality of seats; A process of controlling a first biometric authentication of the acquired biometric information with registered biometric information of a plurality of persons; If the first biometric authentication is successful, a process of identifying a seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information; A process of determining support information for supporting the user's actions when entering or leaving the venue based on the seat position; A process of outputting the support information; A non-transitory computer-readable medium having stored thereon an information processing program for executing the above-mentioned program. [Explanation of symbols]

[0118] 1. Information processing device 11 First biometric information acquisition unit 12 First authentication control unit 13 Specific section 14 Decision Section 15 Output section 1000, 1000b, 1000c Information Processing Systems 100, 100-1 First authentication terminal 100-2 Second authentication terminal 110 Camera 120 Storage section 130 Communications Department 140 Input / output section 150 Control section 151 Shooting control section 152 Registration Department 153 Authentication control section 154 Display control section 155 Seat Registration Section 400 terminals 500, 500a, 500b, 500c Information processing device 510 Storage section 511, 511a, 511b, 511c Programs 512 Seat Information 5121 User ID 5122 Seat position 513 Exit Information 5131 Seat location 5132 Exit time 514 Admission information 5141 Seat Location 5142 Advice Information 520 Memory 530 IF Section 540 Control Unit 541, 541a First biometric information acquisition unit 542, 542a First authentication control unit 543 Specific part 544, 544b, 544c decision section 545 Output section 546 Seat Information Registration Department 547 Information Transmission Department 548 Second Biometric Information Acquisition Unit 549 Second authentication control section 5410 Judgment section 5411 Benefits Granting Department 600 Authentication Device 610 Face Information DB 611 User ID 612 Facial Feature Information 620 Face detection unit 630 Feature Point Extraction Unit 640 Registration Department 650 Authentication Department N Network U User X Facility

Claims

1. A first biometric information acquisition means for acquiring biometric information of a user in a facility having a plurality of seats; a first authentication control means for controlling a first biometric authentication of the acquired biometric information with registered biometric information of a plurality of persons; an identification unit that identifies the seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information when the first biometric authentication is successful; A determination means for determining support information for supporting an exit action of the user based on the seat position; an output means for outputting the support information; Equipped with The determining means is If the first biometric authentication is successful, a recommended exit time zone for the user is determined as the support information based on the seat position. Information processing device.

2. The information processing device includes: a second biometric information acquiring means for acquiring biometric information of the user at a gate of the facility; a second authentication control means for controlling a second biometric authentication of the biometric information acquired at the gate with registered biometric information of the plurality of persons; a determination means for obtaining the exit time zone of the user when the second biometric authentication is successful, and determining whether a current time is within the exit time zone; The information processing device according to claim 1 , further comprising:

3. the facility has a plurality of gates; The determining means is If the first biometric authentication is successful, determining an exit gate and an exit time zone recommended for the user as the support information based on the seat position; The second biological information acquisition means includes: Acquire the biometric information of the user at the time of exit and information of the gate through which the user exits; The determination means is If the second biometric authentication is successful, obtain the exit gate and the exit time zone of the user, and determine whether the current time is within the exit time zone and whether the gate through which the user will exit is the exit gate. The information processing device according to claim 2 .

4. The seating information includes address information for each person; The address information is further associated with the registered biometric information, The identification means is If the first biometric authentication is successful, the seat position and the address information of the user are identified based on the seat information; The determining means is If the first biometric authentication is successful, determining the recommended exit gate for the user further based on the address information. The information processing device according to claim 3 .

5. The information processing device includes: a reward granting means for granting a reward to the user when the determination result by the determination means is true; The information processing device according to claim 2 , further comprising:

6. The determining means is determining the exit time zone based further on at least one of a past congestion level and a current congestion level in the facility; The information processing device according to claim 2 .

7. The information processing device includes: a transmitting means for transmitting content information to an information terminal carried by the user until the exit time period; The information processing device according to claim 2 , further comprising:

8. a first authentication terminal installed in a facility having a plurality of seats; An information processing device, The information processing device includes: a first biometric information acquiring means for acquiring biometric information of a user from the first authentication terminal; a first authentication control means for controlling a first biometric authentication of the acquired biometric information with registered biometric information of a plurality of persons; an identification unit that identifies a seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information when the first biometric authentication is successful; A determination means for determining support information for supporting an exit action of the user based on the seat position; an output means for outputting the support information; Equipped with When the first biometric authentication is successful, the determination means determines, as the support information, an exit time zone recommended for the user based on the seat position. Information processing system.

9. The information processing system includes: a second authentication terminal installed at a gate of the facility; Further equipped with The information processing device includes: a second biometric information acquiring means for acquiring biometric information of the user from the second authentication terminal; a second authentication control means for controlling a second biometric authentication between the biometric information acquired from the second authentication terminal and registered biometric information of the plurality of persons; a determination means for obtaining the exit time zone of the user and determining whether a current time is within the exit time zone of the user when the second biometric authentication is successful; Further equipped The information processing system according to claim 8.

10. The computer Acquiring biometric information of a user in a facility having a plurality of seats; Controlling a first biometric authentication of the acquired biometric information with registered biometric information of a plurality of persons; If the first biometric authentication is successful, identifying a seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information; determining support information for supporting an exit action of the user based on the seat position; outputting the support information; Including, The determining step comprises: If the first biometric authentication is successful, a recommended exit time zone for the user is determined as the support information based on the seat position. Information processing methods.

11. On the computer, A process of acquiring biometric information of a user in a facility having a plurality of seats; A process of controlling a first biometric authentication of the acquired biometric information with registered biometric information of a plurality of persons; If the first biometric authentication is successful, a process of identifying a seat position of the user based on seat information in which the seat position of each person is associated with the registered biometric information; A process of determining support information for supporting an exit action of the user based on the seat position; A process of outputting the support information; Run the command, The process of determining includes: If the first biometric authentication is successful, a recommended exit time zone for the user is determined as the support information based on the seat position. Information processing program.

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