Store management system, store management method, computer program, and recording medium

Abstract

A store management system (1) is equipped with: a generation means (210) for superimposing, on a captured image of a store, information pertaining to a work instruction related to an object in the captured image to generate an instruction image conveying the work instruction; and a transmission means (220) for transmitting the instruction image to a worker to whom the work instruction should be conveyed. Thus, it is possible to convey the content of a work instruction in a store accurately. Such a store management system makes it possible to convey the content of a work instruction in a store accurately.

Description

[Technical field]

[0001] The present invention relates to the technical fields of a store management system for managing a store, a store management method, a computer program, and a recording medium. [Background technology]

[0002] As this type of system, there is known a system that monitors the status of a store. For example, Patent Document 1 discloses a technology for monitoring display shelves in a store based on images of the display shelves. Patent Document 2 discloses a technology for managing product information and automatically instructing workers to replenish products.

[0003] As another related technique, Patent Document 3 discloses a technique for synthesizing handwritten data with an image. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] International Publication No. 2016 / 084305 Brochure [Patent Document 2] JP 2010-186318 A [Patent Document 3] JP 2014-149634 A Summary of the Invention [Problem to be solved by the invention]

[0005] When managing a store, it is necessary to issue appropriate work instructions to workers based on the monitoring results. However, in the above-mentioned Patent Document 1, an alert is issued when a product shelf is not detected in a specified position, and no specific method of issuing work instructions is mentioned. Furthermore, Patent Document 2 only describes sending instruction information to a mobile terminal, and there is room for improvement in terms of accurately conveying the contents of instructions to workers.

[0006] The present invention has been made in consideration of the above problems, and has an object to provide a store management system, a store management method, a computer program, and a recording medium that are capable of accurately communicating the contents of work instructions in a store. [Means for solving the problem]

[0007] One aspect of the store management system of the present invention comprises a generation means for generating an instruction image that communicates work instructions by superimposing information on work instructions related to an object in an image of the store onto the image, and a transmission means for transmitting the instruction image to a worker to whom the work instructions are to be communicated.

[0008] One aspect of the store management method of the present invention includes a generation step of generating an instruction image that communicates work instructions by superimposing information on work instructions related to an object in a captured image of the store onto the captured image, and a transmission step of transmitting the instruction image to a worker to whom the work instructions are to be communicated.

[0009] One aspect of the computer program of the present invention causes a computer to execute a generation process of generating an instruction image that communicates work instructions by superimposing information on work instructions related to an object in a captured image of a store onto the captured image, and a transmission process of transmitting the instruction image to a worker to whom the work instructions are to be communicated.

[0010] One embodiment of the recording medium of the present invention has the above-mentioned computer program recorded thereon. Effect of the Invention

[0011] According to one aspect of each of the above-mentioned store management system, store management method, computer program, and recording medium, it is possible to accurately communicate the content of work instructions in the store by sending an instruction image on which information related to work instructions is superimposed. [Brief description of the drawings]

[0012] [Figure 1]1 is a block diagram showing the overall configuration of a store management system according to an embodiment; [Diagram 2] 1 is a block diagram showing a hardware configuration of a store management device according to an embodiment. [Diagram 3] 4 is a flowchart showing the flow of operations of a store management system according to the embodiment. [Figure 4] FIG. 11 is a diagram showing an example of an instruction image generated by handwriting input. [Diagram 5] FIG. 13 is a diagram showing an example of a sender list displayed when an instruction image is transmitted. [Figure 6] 13A and 13B are diagrams illustrating an example of a notification in a terminal that receives an instruction image. [Figure 7] FIG. 13 is a diagram showing an example of a sharing member list to which an instruction image has been transmitted. [Figure 8] FIG. 13 is a diagram showing an example of a confirmation button for notifying that a work instruction has been confirmed. [Figure 9] FIG. 13 is a diagram showing an example of a reply image to which a reply message to a work instruction is added. [Figure 10] FIG. 11 is a diagram showing an example of a screen transition flow in an app of a store management system according to an embodiment. [Figure 11] FIG. 11 is a diagram illustrating an example of a multiple display function in an app of a store management system according to an embodiment. [Figure 12] FIG. 11 is a diagram illustrating an example of an other store comparison function in the app of the store management system according to the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] Hereinafter, embodiments of a store management system, a store management method, a computer program, and a recording medium will be described with reference to the drawings.

[0014] (System Configuration) First, the configuration of a store management system according to the present embodiment will be described with reference to Fig. 1 and Fig. 2. Fig. 1 is a block diagram showing the overall configuration of the store management system according to the embodiment. Fig. 2 is a block diagram showing the hardware configuration of a store management device according to the embodiment.

[0015] In FIG. 1, the store management system 1 of this embodiment is a system applied to a store such as a convenience store, and is configured with the following main components: a camera 10, a store management device 20, a manager terminal 30, and multiple worker terminals 40.

[0016] Camera 10 is configured to be able to capture images of the inside of a store or the periphery of the store. Camera 10 may be one that captures moving images or one that captures still images periodically at a fixed cycle. A single store may have multiple cameras 10 installed. Cameras 10 are preferably installed so as to avoid blind spots in the store, but if the objects to be monitored by store management system 1 (in other words, objects to be managed) are limited, the imaging range may be limited. Images captured by the cameras are configured to be output to store management device 20.

[0017] The store management device 20 is configured as, for example, a management server. The store management device 20 may be compatible with multiple cameras 10. The store management device 20 may also be compatible with multiple stores (in other words, cameras 10 installed in each of multiple stores). The store management device includes an instruction image generation unit 210 and an instruction image transmission unit 220 as logical processing blocks for realizing its functions.

[0018] The instruction image generating unit 210 generates an instruction image for conveying work instructions to a worker based on the captured image captured by the camera 10 and information related to the work instructions input from the manager terminal 30. Specifically, the instruction image generating unit 210 generates the instruction image by superimposing the information related to the work instructions on the captured image. Specific examples of the instruction image will be described in detail later. The instruction image generated by the instruction image generating unit 210 is configured to be output to the instruction image transmitting unit 220.

[0019] The instruction image transmission unit 220 transmits the instruction image generated by the instruction image generation unit 210 to a worker to whom the work instruction should be transmitted (specifically, a worker terminal 40 held by the worker). The instruction image transmission unit 220 is configured to be able to select a terminal to which the instruction image is to be transmitted from among the multiple worker terminals 40 and transmit the image. The method of selecting the worker terminal 40 to which the instruction image is to be transmitted will be described in detail later.

[0020] 2, a store management device 20 according to this embodiment includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a ROM (Read Only Memory) 13, and a storage device 14. The store management device 20 may further include an input device 15 and an output device 16. The CPU 11, RAM 12, ROM 13, storage device 14, input device 15, and output device 16 are connected via a data bus 17.

[0021] The CPU 11 reads a computer program. For example, the CPU 11 may read a computer program stored in at least one of the RAM 12, the ROM 13, and the storage device 14. For example, the CPU 11 may read a computer program stored in a computer-readable storage medium using a storage medium reading device (not shown). The CPU 11 may obtain (i.e., read) a computer program from a device (not shown) disposed outside the store management device 20 via a network interface. The CPU 11 controls the RAM 12, the storage device 14, the input device 15, and the output device 16 by executing the computer program that the CPU 11 reads. In particular, in this embodiment, when the CPU 11 executes the computer program that it reads, a functional block for generating and transmitting an instruction image is realized in the CPU 11. The instruction image generating unit 210 and the instruction image transmitting unit 220 described above are realized in the CPU 11, for example.

[0022] The RAM 12 temporarily stores a computer program executed by the CPU 11. The RAM 12 temporarily stores data that is temporarily used by the CPU 11 when the CPU 11 is executing the computer program. The RAM 12 may be, for example, a D-RAM (Dynamic RAM).

[0023] The ROM 13 stores computer programs executed by the CPU 11. The ROM 13 may also store other fixed data. The ROM 13 may be, for example, a programmable ROM (P-ROM).

[0024] The storage device 14 stores data that the store management system 1 stores for a long period of time. The storage device 14 may operate as a temporary storage device for the CPU 11. The storage device 14 may include, for example, at least one of a hard disk device, a magneto-optical disk device, an SSD (Solid State Drive), and a disk array device.

[0025] The input device 15 is a device that receives input instructions from a user of the store management system 1. The input device 15 may include, for example, at least one of a keyboard, a mouse, and a touch panel.

[0026] The output device 16 is a device that outputs information related to the store management system 1 to the outside. For example, the output device 16 may be a display device that can display information related to the store management system 1.

[0027] Returning to FIG. 1, the manager terminal 30 is a terminal owned by a manager who manages the store (in other words, a person who issues work instructions), and is configured as, for example, a PC, tablet, or smartphone. If there are multiple managers, multiple manager terminals 30 may be provided. The manager terminal 30 is configured to be able to input information related to work instructions in the store. The manager terminal 30 is configured to be able to specify, for example, the subject of the work instruction in the captured image (the target location, the target object, or the target product, etc.) and to input the work content. The manager terminal 30 may also function as a worker terminal 40. In this case, the manager may be positioned as a worker.

[0028] The worker terminal 40 is a terminal held by a worker (e.g., a store staff member) who performs work in the store, and is configured as, for example, a personal computer, tablet, or smartphone held by each of a plurality of workers. The worker terminal 40 is configured to be able to receive and display instruction images. The worker terminal 40 may also function as the manager terminal 30. In this case, the worker may be positioned as a manager.

[0029] (Operation description) Next, the flow of operations of the store management system 1 according to the embodiment will be described with reference to Fig. 3. Fig. 3 is a flowchart showing the flow of operations of the store management system according to the embodiment.

[0030] 3, when the store management system 1 according to this embodiment is operating, the camera 10 first captures an image of the store (step S101). The captured images captured by the camera 10 are then divided into areas of the store (for example, shelves on which products are displayed) for handling.

[0031] Next, the instruction image generating unit 210 judges whether or not there is a work instruction corresponding to the acquired captured image (step S102). The instruction image generating unit 210 judges whether or not there is a work instruction, for example, depending on the presence or absence of information related to the work instruction from the manager terminal 30. That is, if the manager who viewed the acquired captured image inputs information related to the work instruction, it is judged that there is a work instruction, and if the manager who viewed the acquired captured image does not input information related to the work instruction, it is judged that there is no work instruction.

[0032] Alternatively, the instruction image generating unit 210 may determine whether or not there is a work instruction from the analysis result of the captured image. Specifically, when an abnormality (e.g., missing items, stains, suspicious persons, etc.) in the store is automatically detected by analyzing the captured image, the instruction image generating unit 210 may determine that there is a work instruction. Note that, since existing technology can be appropriately adopted for detecting an abnormality using the captured image, detailed description thereof will be omitted here.

[0033] If it is determined that there is no work instruction (step S102: NO), the subsequent processes are omitted and the series of operations ends. That is, the operation ends without generating and transmitting the instruction image. In this case, the process may be resumed from step S101 after a predetermined period of time.

[0034] On the other hand, if it is determined that there is a work instruction (step S102: YES), the instruction image generating unit 210 generates an instruction image by superimposing information related to the work instruction on the captured image (step S103). Then, the instruction image transmitting unit 220 transmits the generated instruction image to the worker terminal 40 (step S104).

[0035] (Example of instruction image) Next, a specific example of an instruction image will be described with reference to Fig. 4. Fig. 4 is a diagram showing an example of an instruction image generated by handwriting input. Note that the following description will be given by taking as an example a case where an image of a product display shelf (for example, a shelf on which rice balls and boxed lunches are displayed) in a convenience store is acquired as a captured image.

[0036] As shown in Fig. 4, the instruction image is generated as an image in which information related to the work instruction is superimposed on the captured image. In the example of Fig. 4, information indicating the area that is the target of the work instruction (i.e., the area circled in the figure) and information indicating the work content (i.e., the words "stock products" in the figure) are superimposed on the image of the product display shelf. In other words, the work instruction here is "Please stock the top shelf in the captured image (i.e., the shelf that is currently empty) with products."

[0037] The information related to the work instructions may be input by handwriting as shown in FIG. 4. In this case, handwritten characters or figures are directly superimposed on the captured image. Alternatively, the information related to the work instructions may be input by a method other than handwriting. For example, characters indicating the work content may be input as text using a keyboard or the like, or may be input by selecting a fixed phrase or a predetermined icon or the like. In addition, when a specific area or object in the captured image is tapped, the tapped target may be automatically selected as the target area for the work instructions.

[0038] (Senders list) Next, a sender list used when transmitting an instruction image will be described with reference to Fig. 5. Fig. 5 is a diagram showing an example of a sender list displayed when transmitting an instruction image.

[0039] As shown in Fig. 5, when the generated instruction image is to be sent, a sender list 110 may be displayed on the manager terminal 30 (i.e., the terminal of the manager who issues the work instruction). More specifically, a diagram as shown in Fig. 5 may be displayed on the display of the manager terminal 30. In the example shown in Fig. 5, the SV (supervisor) terminal, all terminals in store A, and each terminal in store A (terminal A, terminal B, and terminal C) are displayed as senders. In addition, for terminals not included in the sender list 120, it is also possible to search for them in the search box 120 and add them to the transmission list.

[0040] The manager selects (checks) the terminal to which the work instruction should be sent (in other words, the worker to whom the work instruction should be sent) from the sender list described above, and taps the share button 130. Then, the instruction image can be sent only to the selected terminal.

[0041] The sender list may be configured to display only the terminals of workers who can respond to work instructions. For example, the sender list may display the worker terminals 40 owned by store staff who are on duty, while the sender list may not display the worker terminals 40 owned by store staff who are not on duty.

[0042] (Example of notification to workers) Next, an example of a notification to a worker when an instruction image is received will be described with reference to Fig. 6. Fig. 6 is a diagram showing an example of a notification in a terminal that has received an instruction image.

[0043] As shown in FIG. 6, a notification icon 140 (see the upper right in the figure) is displayed on the worker terminal 40 that has received the instruction image. By displaying this notification icon, the worker can know that a work instruction has been issued by the manager. The worker can view the received instruction image by tapping the notification icon 140 on the worker terminal 40. Note that the notification icon 140 may display a number indicating the number of notifications ("5" in the example shown in the figure).

[0044] (Shared Member List) Next, a list of sharing members of the instruction image will be described with reference to Fig. 7. Fig. 7 is a diagram showing an example of a list of sharing members to which the instruction image has been transmitted.

[0045] As shown in Fig. 7, the transmitted instruction image may display a sharing member list 150. The sharing member list 150 displays in list form the members with whom the instruction image is shared (i.e., the owners of the terminals to which the instruction image is transmitted). By checking the sharing member list 150, a manager or worker can confirm to whom the instruction image has been transmitted (in other words, to whom the work instruction is intended). In the example of Fig. 7, employees A and C are displayed as sharing members.

[0046] The transmitted instruction image may display a confirmed member list 160. The confirmed member list 160 displays in list form the members who have confirmed the instruction image (i.e., among the holders of the terminal to which the instruction image was transmitted, the members who have actually viewed the instruction image). The manager or worker can check the confirmed member list 160 to see if the instruction image has been confirmed (in other words, whether the work instruction has been transmitted). In the example of FIG. 7, of the shared members, employee A and employee C, only employee A is displayed as a confirmed member. Note that the instruction image may be confirmed when the instruction image is viewed, or may be confirmed when the worker performs various operations, etc., described later.

[0047] (Example of operation by a worker) Next, an operation by a worker who has received an instruction image will be described with reference to Fig. 8 and Fig. 9. Fig. 8 is a diagram showing an example of a confirmation button for notifying that a work instruction has been confirmed. Fig. 9 is a diagram showing an example of a reply image to which a reply message to a work instruction has been added.

[0048] As shown in FIG. 8, the instruction image may display a confirmation button 170. The confirmation button is a button for a worker who has received the instruction image to inform the worker whether or not he or she has confirmed the instruction image. The worker who has received the instruction image taps the confirmation button, for example, when he or she confirms (in other words, views) the instruction image or when he or she completes the work content indicated by the instruction image. Then, the fact that the worker has confirmed the instruction image is notified to the manager who sent the instruction image and other workers (for example, the worker who tapped the confirmation button is added to the confirmed member list 160 shown in FIG. 7). In this way, by using the confirmation button 170, it is possible to know whether the worker has confirmed the instruction image (in other words, whether the worker has only sent the instruction image and the work instruction has not been transmitted).

[0049] As shown in FIG. 9, a worker who receives an instruction image can add new additional information (e.g., a reply message, etc.) to the instruction image and send the image to a manager or another worker. In this way, the instruction image can be used to exchange information. Specifically, as in the example of FIG. 9, by adding the text "Replenishment completed" and sending it, the manager or other workers can be informed that the work related to the work instruction has been completed.

[0050] When multiple users superimpose information on an image as in Fig. 9, the display mode of the information may be changed for each user. For example, if the color of the text is changed for each user, it is easy to tell who wrote what, even when text entered by multiple users is superimposed.

[0051] (Technical effect) Next, technical effects obtained by the store management system 1 according to the embodiment will be described.

[0052] As described in FIG. 1 to FIG. 9, the store management system 1 according to this embodiment can accurately convey work instructions to workers by sending them instruction images. Work instructions can also be conveyed as simple text data, but this alone may not allow workers to accurately understand the work content. In this embodiment, the work content is conveyed by an instruction image in which information about the work instructions (particularly, information about the work instructions related to the objects in the captured image) is superimposed on a captured image of the store. Therefore, workers who receive the instruction image can easily understand the locations and objects that are the subject of the work instructions, the work content, etc.

[0053] <Store management system app example> Next, specific examples of apps (e.g., smartphone apps) used when using the store management system 1 according to this embodiment will be described with reference to Fig. 10 to Fig. 12. Such apps are assumed to be pre-installed in, for example, the manager terminal 30 or the worker terminal 40 described above.

[0054] (App screen transition flow) First, a screen transition flow in the app will be described with reference to Fig. 10. Fig. 10 is a diagram showing an example of a screen transition flow in the app applied to the store management system according to the embodiment.

[0055] As shown in FIG. 10, an administrator or worker who wishes to use the store management system 1 logs in to the app by entering a preset "username" and "password" on the login screen. The terminal display then displays a store selection screen with multiple store items (Stores A to F in this case). Next, when a store is selected on the store selection screen (Store C is assumed to be selected in this case), a shelf selection screen with multiple shelf items (Shelf 01 to 06 in this case) is displayed. When a shelf is selected on the shelf selection screen (Shelf 03 is assumed to be selected in this case), an image of the selected shelf is displayed.

[0056] As described above, when using the store management system 1, after logging in to the app, it is possible to display shelf images by selecting "store" and "shelf" in that order. However, when using at only one store, the store selection screen may be omitted and the shelf selection screen may be displayed immediately after logging in. In the case of this embodiment, an instruction image with work instructions superimposed thereon may be displayed as the shelf image.

[0057] (Multiple display function) Next, a function of displaying multiple images in an app will be described with reference to Fig. 11. Fig. 11 is a diagram showing an example of a multiple image display function in an app applied to a store management system according to an embodiment.

[0058] As shown in Fig. 11, when a shelf image is displayed, if you select "Tile View" from the function panel, you can use the multiple display function to display multiple shelf images simultaneously. Specifically, when you select "Tile View", multiple display frames (here, four, A to C) are displayed on the screen. By selecting one of these frames and selecting the "Store" and "Time", the shelf image of the selected store for the selected time period can be displayed in the selected frame. By selecting the "Store" and "Time" for all frames in this way, you can finally display four shelf images simultaneously. This makes it possible to check multiple shelf images at the same time. Note that here we have given an example of simultaneous display in four 2x2 frames, but multiple shelf images may be displayed simultaneously in different layouts.

[0059] By simultaneously displaying multiple shelf images, it is possible to compare, for example, the appearance of shelves in one store with that in another store. This makes it possible to confirm, for example, differences in product placement with a reputable store. In this embodiment, an instruction image with work instructions superimposed thereon may be displayed as multiple shelf images displayed simultaneously.

[0060] (Comparison with other stores) Next, a comparison function for other stores in the app will be described with reference to Fig. 12. Fig. 12 is a diagram showing an example of the comparison function for other stores in the app applied to the store management system according to the embodiment.

[0061] As shown in FIG. 12, a function may be provided for checking differences in product displays between stores by displaying shelf images from two different stores side by side. For example, by displaying shelves from store A and store B side by side as shown in the figure, it is possible to check products that are running low or sold out. In this way, by making it possible to compare images side by side, information that is difficult to convey by email, telephone, etc. can be easily conveyed. In this embodiment, an instruction image with work instructions superimposed thereon may be displayed as the shelf images displayed side by side.

[0062] <Additional Notes> The following supplementary notes are further disclosed regarding the above-described embodiment.

[0063] (Appendix 1) The store management system described in Appendix 1 is a store management system characterized by comprising a generation means for generating an instruction image that communicates work instructions by superimposing information on work instructions related to an object in a captured image of the store onto the captured image, and a transmission means for transmitting the instruction image to a worker to whom the work instructions are to be communicated.

[0064] (Appendix 2) The store management system described in Supplementary Note 2 is the store management system described in Supplementary Note 1, characterized in that the captured image is an image of a product display shelf in the store.

[0065] (Appendix 3) The store management system described in Appendix 3 is the store management system described in Appendix 1 or 2, characterized in that the generation means accepts input of information related to the work instructions from an instructor, and generates the instruction image based on the captured image and input from the input means.

[0066] (Appendix 4) The store management system described in Appendix 4 is the store management system described in Appendix 3, characterized in that the input means is capable of handwritten input, and the generation means generates the instruction image by superimposing the handwritten input content on the captured image.

[0067] (Appendix 5) The store management system described in Appendix 5 is the store management system described in any one of Appendixes 1 to 4, characterized in that the generation means detects an abnormality in the captured image and generates an instruction image by superimposing information related to work instructions related to the abnormality.

[0068] (Appendix 6) The store management system described in Appendix 6 is the store management system described in any one of Appendixes 1 to 5, further comprising a display means for displaying a list of the workers who can respond to the work instruction, and the transmission means for transmitting the instruction image to a worker selected from the list.

[0069] (Appendix 7) The store management system described in Appendix 7 is the store management system described in any one of Appendixes 1 to 6, further comprising an operator terminal held by the operator, and the operator terminal adds other information, different from the information related to the work instruction, to the instruction image transmitted to the operator by the transmission means.

[0070] (Appendix 8) The store management system described in Appendix 8 is the store management system described in Appendix 7, characterized in that the worker terminal adds, as the other information, confirmed information indicating that the worker has confirmed the work instruction.

[0071] (Appendix 9) The store management method described in Appendix 9 is a store management method characterized by including a generation step of generating an instruction image that communicates work instructions by superimposing information on work instructions related to an object in a captured image of the store onto the captured image, and a transmission step of transmitting the instruction image to a worker to whom the work instructions are to be communicated.

[0072] (Appendix 10) The computer program described in Appendix 10 is a computer program characterized by causing a computer to execute a generation process of generating an instruction image that communicates work instructions by superimposing information on work instructions related to an object in a captured image of a store onto the captured image, and a transmission process of transmitting the instruction image to a worker to whom the work instructions are to be communicated.

[0073] (Appendix 11) The recording medium according to claim 11 is a recording medium having the computer program according to claim 10 recorded thereon.

[0074] The present invention can be modified as appropriate within the scope that does not contradict the gist or idea of ​​the invention that can be read from the claims and the entire specification, and the store management system, store management method, computer program, and recording medium that incorporate such modifications are also included in the technical idea of ​​the present invention.

[0075] To the extent permitted by law, this application claims priority based on Japanese Patent Application No. 2019-155549, filed on August 28, 2019, the disclosure of which is incorporated herein in its entirety. In addition, to the extent permitted by law, all publications and papers mentioned in this specification are incorporated herein by reference. [Explanation of symbols]

[0076] 1. Store management system 10. Camera 20 Store management device 30 Administrator terminal 40 Worker terminal 110 Sender List 140 Notification Icons 150 Shared Member List 160 Verified Members List 170 Confirm button 210 Instruction image generation unit 220 Instruction image transmission unit

Claims

1. a shelf image display means for displaying, in each of a plurality of display frames, shelf images of product display shelves selected by the manager in a line in response to at least one of a store and a time selected by the manager for each of the plurality of display frames; a generating means for generating an instruction image for communicating the work instruction by superimposing information on a work instruction related to an object in a shelf image of the product display shelf on a shelf image of the product display shelf in a selected store selected by the manager; a transmission means for transmitting the instruction image to a worker to whom the work instruction should be transmitted; Equipped with The generating means receives an input of information related to the work instruction from the manager, and generates the instruction image based on a shelf image of the product display shelf and the input of the information related to the work instruction. A store management system comprising:

2. The generating means generates the instruction image by superimposing handwritten input information related to the work instruction on the shelf image. The store management system according to claim 1 .

3. The generating means detects an abnormality in the shelf image, and generates an instruction image by superimposing information on a work instruction related to the abnormality.

3. The store management system according to claim 1 or 2.

4. The system further includes a display unit for displaying a list of the workers who can respond to the work instructions, The transmitting means transmits the instruction image to a worker selected from the list. The store management system according to any one of claims 1 to 3.

5. The system further includes an operator terminal held by the operator, The worker terminal adds information different from the information related to the work instruction to the instruction image transmitted to the worker by the transmission means. The store management system according to any one of claims 1 to 4.

6. The worker terminal adds, as the other information, confirmation information indicating that the worker has confirmed the work instruction.

6. The store management system according to claim 5.

7. The system further includes an operator terminal held by the operator, the worker terminal has a worker terminal display means for displaying each of the shelf images of the product display shelves side by side in each of the plurality of display frames in response to a selection by the worker of at least one of a store and a time for each of the plurality of display frames, The shelf image includes the instruction image. The store management system according to claim 1 .

8. by at least one computer, displaying, in each of a plurality of display frames, shelf images of product display shelves selected by the manager in a line in response to a selection by the manager of at least one of a store and a time for each of the plurality of display frames; generating an instruction image that conveys the work instructions by superimposing information on a work instruction related to an object in a shelf image of the product display shelf in the selected store selected by the manager, Transmitting the instruction image to a worker to whom the work instruction should be conveyed; When generating the instruction image, input of information related to the work instruction from the manager is accepted, and the instruction image is generated based on the shelf image of the product display shelf and the input of the information related to the work instruction. A store management method comprising:

9. displaying, in each of a plurality of display frames, shelf images of product display shelves selected by the manager in a line in response to a selection by the manager of at least one of a store and a time for each of the plurality of display frames; generating an instruction image that conveys the work instructions by superimposing information on a work instruction related to an object in a shelf image of the product display shelf in the selected store selected by the manager, Transmitting the instruction image to a worker to whom the work instruction should be conveyed; When generating the instruction image, input of information related to the work instruction from the manager is accepted, and the instruction image is generated based on the shelf image of the product display shelf and the input of the information related to the work instruction. A computer program causing a computer to execute a store management method.

Images