Reservation management device, reservation system, appointment reservation method, control program, and recording medium

Abstract

To prevent reservations for visitation from being made to a specific resident frequently.SOLUTION: A reservation management apparatus 10 includes: a reservation reception unit 111 which receives a reservation request for visiting a resident living or hospitalized in a nursing care facility; an acquisition unit 112 which acquires reservation limit settings on visitation registered on a storage unit 20 and a reservation date and time registered as reserved; a determination unit 113 which determines whether to accept the reservation request or not on the basis of the reservation limit settings and the reservation date and time for visiting the resident; and a notification unit 114 which notifies a request source of the reservation request about a determination result.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a reservation management device, a reservation system, an appointment reservation method, a control program, and a recording medium. [Background technology]

[0002] In nursing homes, hospitals, and other care facilities, family members or acquaintances (hereafter referred to as "simply residents") of residents or hospitalized patients can visit them in person or via web visits using a communication device such as a tablet.

[0003] A notification program for appropriately responding to inquiries about visiting hours for hospitalized patients while taking into consideration the protection of personal information is disclosed in Patent Document 1. In this notification program, when a disclosure request including contact information is received from a person who wishes to visit and knows the telephone number or email address of the hospitalized patient, the program notifies the requester of the visiting hours. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2018-147342 A Summary of the Invention [Problem to be solved by the invention]

[0005] However, in Patent Document 1, while care recipients can be visited easily, relatives of a particular resident visit every day, which results in more visits to a particular care recipient, leading to imbalances. In particular, when a care staff member or nurse must accompany or prepare for a visit made by a care recipient's relatives, this can lead to problems such as an increased burden on the care staff member or nurse, and in order to prevent this increased burden, the number of visits in the entire facility may be reduced or the visiting hours may be shortened. In such cases, the burden is passed on to other care recipients, making it difficult for them to visit.

[0006] The present invention has been made to solve such problems, and aims to prevent a bias in appointments to certain residents. [Means for solving the problem]

[0007] The above object of the present invention can be achieved by the following means.

[0008] (1) a reservation reception unit that receives reservation requests for visits to residents who are residing or hospitalized in a nursing care facility; an acquisition unit that acquires appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been registered; a determination unit that determines whether or not to accept the reservation request based on the reservation restriction setting acquired by the acquisition unit and the reservation date and time of the visit of the resident; a notification unit that notifies a request source of the reservation request of a determination result of the determination unit; A reservation management device comprising:

[0009] (2) The reservation management device according to (1) above, wherein the notification unit notifies a candidate list including a plurality of available reservation dates and times as a result of the determination.

[0010] (3) the reservation restriction setting is a setting regarding a reservation interval, The reservation management device described in (1) or (2) above, wherein the judgment unit prohibits accepting the next visit reservation for the same resident during the reservation interval from the reservation date and time of the visit for the registered resident.

[0011] (4) the reservation restriction setting is a setting regarding a reservation interval, The reservation management device described in (1) or (2) above, wherein the judgment unit prohibits accepting new visit reservations for the same resident during the reservation interval before and after the reservation date and time for a visit for the registered resident.

[0012] (5) the reservation restriction setting is a setting related to a reservation interval, and the reservation interval is set to a plurality of different types, A family ID that identifies related parties including the family of the resident is registered in the storage unit, and the family ID is associated with any one of the types of the reservation intervals, The acquisition unit acquires the reservation interval associated with the family ID included in the reservation request, A reservation management device described in any of (1) to (4) above, wherein the judgment unit determines whether to accept the reservation request based on the reservation interval linked to the acquired family ID and the visiting date and time of the resident.

[0013] (6) the memory unit stores a plurality of family IDs for identifying related parties including the family of the resident, and a priority order for each of the plurality of family IDs related to the resident, and one or more of the family IDs are recorded in the visit reservation that has been registered for the visit reservation; A reservation management device as described in any of (1) to (5) above, wherein the judgment unit determines whether to accept the reservation request based on the reservation restriction setting, the visiting date and time of the resident, and further based on a comparison of the priority order of the family ID included in the reservation request with the priority order of the family ID recorded in the visiting reservation.

[0014] (7) A reservation management device as described in (6) above, in which if the priority of the family ID included in the reservation request is higher than the priority of the family ID recorded in the registered visiting reservation, the judgment unit accepts the visiting reservation related to the reservation request and cancels the registered visiting reservation.

[0015] (8) a memory unit; A reservation management device according to any one of (1) to (7) above; Equipped with a reservation system.

[0016] (9) (a) accepting a request for a visitation appointment for a resident residing or hospitalized in a nursing care facility; (b) acquiring appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been registered; a step (c) of determining whether to accept the reservation request based on the reservation restriction setting acquired in the step (b) and the reservation date and time of the visit of the resident; a step (d) of notifying a request source of the reservation request of the result of the determination made in the step (c); A method for scheduling an appointment, comprising:

[0017] (10) The appointment reservation method according to (9) above, wherein in the step (d), a candidate list including a plurality of available appointment dates and times is notified as a result of the determination.

[0018] (11) The reservation restriction setting is a setting regarding a reservation interval, The visiting reservation method described in (9) or (10) above, wherein in step (c), the acceptance of a next visiting reservation for the same resident is prohibited from the reservation date and time of the visit for the registered resident during the reservation interval.

[0019] (12) the reservation restriction setting is a setting regarding a reservation interval, The visiting reservation method described in (9) or (10) above, wherein in the step (c), the acceptance of new visiting reservations for the same resident is prohibited during the reservation interval before and after the reservation date and time of the visiting reservation for the registered resident.

[0020] (13) The reservation restriction setting is a setting related to a reservation interval, and the reservation interval is set to a plurality of different types, A family ID that identifies related parties including the family of the resident is registered in the storage unit, and the family ID is associated with any one of the types of the reservation intervals, In the step (b), the reservation interval associated with the family ID included in the reservation request is obtained; A visiting reservation method described in any of (9) to (12) above, in which, in step (c), it is determined whether or not to accept the reservation request based on the reservation interval linked to the acquired family ID and the visiting date and time of the resident.

[0021] (14) The memory unit stores a plurality of family IDs for identifying related parties including the family of the resident, and a priority order for each of the plurality of family IDs related to the resident, and one or more of the family IDs are recorded in the visit reservation that has been registered for the visit reservation; A visiting reservation method described in any of (9) to (13) above, in which in step (c), in addition to the reservation restriction setting and the visiting date and time of the resident, it is determined whether or not to accept the reservation request based on a comparison of the priority order of the family ID included in the reservation request with the priority order of the family ID recorded in the visiting reservation.

[0022] (15) A visiting reservation method as described in (14) above, in which, if the priority of the family ID included in the reservation request is higher than the priority of the family ID recorded in the registered visiting reservation, in step (c), the visiting reservation related to the reservation request is accepted and the registered visiting reservation is canceled.

[0023] (16) A control program for causing a computer to execute the appointment reservation method described in any one of (9) to (15) above.

[0024] (17) A computer-readable recording medium having recorded thereon a control program for causing a computer to execute the appointment reservation method described in any one of (9) to (15) above. Effect of the Invention

[0025] The reservation management device according to the present invention includes a reservation acceptance unit that accepts reservation requests for visits for residents residing or hospitalized in a nursing care facility, an acquisition unit that acquires reservation limit settings for visits registered in a storage unit and reservation dates and times for visits that have been registered as reserved, a determination unit that determines whether or not to accept the reservation request based on the reservation limit settings and the reservation dates and times for visits with the resident, and a notification unit that notifies the source of the reservation request of the determination result. This makes it possible to prevent visit reservations from being biased toward a particular resident. [Brief description of the drawings]

[0026] [Figure 1] 1 is a diagram showing an overview of a reservation system according to a first embodiment of the present invention. [Diagram 2] 2 is a block diagram showing a schematic configuration of a reservation management device and a storage unit. FIG. [Diagram 3] FIG. 13 is a diagram showing an example of an ID list. [Figure 4] FIG. 13 is a diagram showing an example of an ID list. [Diagram 5] 11 is a table showing examples of various types of reservation restriction settings. [Figure 6] 13 is a flowchart showing a setting process for an online meeting in an embodiment. [Figure 7] 13 is an example of a top-level operation screen for making appointment reservations. [Figure 8] 13 is an example of an operation screen for making basic settings for an appointment. [Figure 9]11 is a flowchart showing a meeting reservation acceptance process for an online meeting in the first embodiment. [Figure 10] 13 is an example of an operation screen displayed on a client terminal. [Figure 11] 13 is an example of an operation screen displayed on a client terminal. [Figure 12] 13 is a flowchart showing a meeting reservation acceptance process for an online meeting in a modified example. [Figure 13] 13 is an example of an operation screen displayed on a client terminal. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0027] Hereinafter, an embodiment of the present invention will be described with reference to the attached drawings. In the description of the drawings, the same elements are given the same reference numerals, and duplicated explanations will be omitted. In addition, the dimensional ratios of the drawings are exaggerated for the convenience of explanation, and may differ from the actual ratios.

[0028] (Overall composition) 1 is a diagram showing an overview of a reservation system 1000 according to a first embodiment of the present invention. As shown in FIG. 1, the reservation system 1000 includes a reservation management device 10 which is a reservation server, a storage unit 20 which is a file server, and a conference server 30.

[0029] The reservation system 1000 or the reservation management device 10 manages visit reservations by related parties for residents of a nursing care facility. The "nursing care facility" includes a nursing care facility for the elderly (special nursing home), a nursing care health facility for the elderly, and a hospital. Hereinafter, these nursing care facilities are also simply referred to as "facilities." The "residents" of the facility include care recipients who receive care at a nursing care facility for the elderly or a nursing care health facility for the elderly (hereinafter, these are collectively referred to simply as "nursing facilities"), and hospitalized patients. The "related parties" who visit and book visits with the residents include the residents' family, relatives, and acquaintances who have registered in advance (hereinafter, also referred to as family, etc.). In this embodiment, the "visit" that is the subject of a visit reservation includes both a face-to-face visit and a web visit (or video visit). A face-to-face visit is an act in which a family member, etc. visits the facility and the resident and the family member, etc. meet face-to-face. A web visit is a meeting between a resident and a family member, etc., in remote locations, via a network using a client terminal. A web visit is conducted via a dedicated conference server 30, but in cases involving a small number of people (generally less than a few people), it may be conducted peer-to-peer via a web browser. In each embodiment described below, a case will be described in which a care recipient residing in a nursing home for the elderly has a web visit with his or her family member via the conference server 30, but the reservation system 1000 does not necessarily have to include the conference server 30.

[0030] As shown in Fig. 1, the reservation system 1000 communicates with a client terminal 41 used in a nursing care facility and a client terminal 45 used by a family member or the like at home or the like via a network. The client terminals 41 and 45 are desktop PCs (personal computers), notebook PCs, tablet terminals, or smartphones. In addition, the client terminal 45 is given access authority to the reservation system 1000 via an app (family app) by having the information of the relevant person who will use the client terminal registered in advance by an administrator or the like of the facility (Fig. 4, etc.).

[0031] (Reservation management device 10, memory unit 20) 2 is a block diagram showing a schematic configuration of the reservation management device 10 and the storage unit 20. The reservation management device 10 and / or the storage unit 20 may be an on-premise server arranged in a building of a facility, or may be an external server unit connected to a network. In the case of an external server, it may be a cloud server that uses a commercial cloud service. In addition, in the case of an on-premise server, the storage unit 20 may be incorporated inside the reservation management device 10.

[0032] As shown in Fig. 2, the reservation management device 10 includes a control unit 11 and a communication I / F 12. The control unit 11 is configured with a CPU (Central Processing Unit) and memories such as a RAM (Random Access Memory) and a ROM (Read Only Memory), and controls each unit and performs calculation processing according to a program. The control unit 11 may further include an HDD (Hard Disk Drive) as a memory. The control unit 11 functions as a reservation reception unit 111, an acquisition unit 112, a determination unit 113, and a notification unit 114, either alone or in cooperation with the communication I / F 12. These functions will be described later.

[0033] The communication I / F 12 is an interface for transmitting and receiving data via wired or wireless communication with various terminal devices via a network.

[0034] The memory unit 20 stores data such as reservation restriction settings related to visiting reservations. The stored data includes an "ID list", "reservation settings" including reservation restriction settings, a "visiting schedule (reservation slots)", and a "visiting reservation date and time list". The visiting schedule is a schedule of visiting times at the facility, and is set in 15- or 30-minute increments, for example, from 9:00 to 16:00 on weekdays. The visiting reservation date and time list is visiting reservations that have been booked and registered, and each visiting reservation records the visiting time, resident, visitor, etc. (see FIG. 7 described later). Appointment settings will be described later (FIG. 8, etc.).

[0035] (Conference Server 30) Like the reservation management device 10, the conference server 30 has a CPU, memory, and a communication I / F, and holds a web conference using a web browser. Each client terminal 41, 45 obtains an operation screen from the conference server 30 and holds a web conference through this. When holding a web conference, the conference server 30 obtains captured image data and audio data from the client terminals 41, 45 and distributes them to each client terminal 41, 45.

[0036] (Appointment data) Next, the data relating to appointment bookings stored in the storage unit 20 will be described with reference to FIG. 3 to FIG.

[0037] 3 and 4 are examples of ID lists stored in the storage unit 20, with FIG. 3 relating to a resident and FIG. 4 relating to the resident's family members (related persons).

[0038] As shown in Fig. 3, the resident ID list includes the resident ID, name, the facility ID of the nursing care facility where the resident lives, the facility name, the resident group, and the resident's room name. A resident group here is a group consisting of a resident unit to which multiple residents who are the recipients of care who are in a common area, such as the same floor, belong, and a staff unit to which multiple staff members who are in charge of caring for the resident unit belong (also called a user group). Although not shown in the figure, an ID list related to the staff is also stored in the memory unit 20.

[0039] As shown in Fig. 4, the ID list of family members or related persons includes family IDs, names, contact information, attributes, and priority. Contact information includes telephone numbers, email addresses, addresses, etc. Priority is used when family members (related persons) make appointments to visit. The higher the priority, the more favorable the conditions under which appointments can be made. Priority will be described later (types 3, 4, etc.).

[0040] FIG. 5 is a table showing various types of reservation restriction settings. There are multiple types of reservation restriction settings, from type 1 to 5, with types 1 to 4 being restriction settings related to reservation intervals, and type 5 being a restriction setting related to the number of times. Below, with reference to FIG. 6 to FIG. 8, we will first explain type 1 reservation restriction settings (within the dashed frame in FIG. 5). Type 1 prohibits the acceptance of a next appointment reservation for a certain appointment that has already been reserved, during the subsequent appointment interval. The appointment interval is measured in days or hours. The remaining types 2 to 5 will be explained later.

[0041] FIG. 6 is a flowchart showing the setting process for an online meeting.

[0042] (Step S110) Here, the control unit 11 of the reservation management device 10 accepts basic settings for an online appointment.

[0043] FIG. 7 is an example of a top-level operation screen d411 related to appointment reservations displayed on the client terminal 41. A user, such as a facility staff member or manager, launches the management system app on the client terminal 41 and displays the initial screen. Then, the user selects "Appointment" in field a1. This causes the operation screen d411 to be displayed on the display of the client terminal 41. By selecting "Resident" or "Family" in field a1, the user transitions to an operation screen (not shown), where the user can register and update the above-mentioned resident ID and family ID shown in FIG. 3 and FIG. 4 on each operation screen. Furthermore, by registering the family ID, the relevant parties can use the services of the reservation system 1000 through the app (family app) on the client terminal 45.

[0044] A list of appointment dates and times registered by a process (see FIG. 9) described later is displayed in the field a2 of the operation screen d411 of FIG. 7. This appointment list includes various information of each appointment, namely, the type of appointment (video appointment, face-to-face appointment), appointment date and time, and the person (resident name, visitor). The procedure for making an appointment will be described later (FIG. 9 onward). When the user wishes to change / update the default settings at the time of installation or the appointment settings set in the past, the user presses the basic settings button b11 for online appointments. This transitions to an operation screen d412 shown in FIG. 8 for making basic settings for appointment such as online appointments. The control unit 11 makes the basic settings of step S110 in response to receiving the user's operation via this operation screen d412.

[0045] As shown in Fig. 8, a number of setting items are listed in the field a3 of the operation screen d412. In the "Reservation Time Unit" field a31, the user can set the time (increment) of the reservation frame (the time for one meeting). In the example of Fig. 8, 15 minutes is set.

[0046] In field a32, the user can set the available reservation dates (start date) for family users (related parties). If "3 days from now" is set as shown in Figure 8, the user can make a reservation for a meeting from 3 days from today to a specified end date (for example, the end of the next month).

[0047] In field a33, it is possible to select whether or not to use resident group settings. If "Use" is selected as shown in Fig. 8, a visiting schedule (reservation slot) can be set for each resident group. In nursing facilities, recreational activities for each resident group may be held on different dates and times, and in such cases, the recreational dates and times for each resident group can be excluded from the visiting schedule.

[0048] In the field a34, the user can set the upper limit of the number of reservations that can be made per reservation slot. For example, the number of reservations that can be made is set to one in cases where online meetings are conducted by a single common client terminal 41 for the entire facility, or in cases where there is only one staff member available.

[0049] In field a35, the user can set the method for counting reservations per reservation slot. This setting is linked to the settings in fields a33 and a34. For example, if "Use" is set in field a34, "By resident group" can be selected in field a35. This setting also determines the number of available reservations in field a34 for each resident group.

[0050] In the field a36, the user can set a reservation interval restriction. The reservation interval restriction is basically a reservation interval restricted by resident ID. For example, if one week is set, family members and others are prohibited from making a reservation to visit a resident with the same resident ID for one week from the date and time of the previous reservation. As a specific example, if a family member X1 of resident A has already registered a reservation to visit on Monday, September 17, the next reservation to visit the same resident A by family members and others is restricted for one week from that date, that is, until Sunday, September 23, due to the previous reservation, and new reservations are prohibited. From Monday, September 24, reservations can be made without being restricted by this condition. In the following, the starting date of the day restriction may or may not be included in the calculation, but in the case of a one-week unit, it is included, and in the case of a day unit such as three days, it is not included in the calculation.

[0051] Referring again to FIG. 5, in type 1, the judgment target is either a resident ID unit or a family ID unit. This judgment target can be set through an operation screen similar to that in FIG. 8, although illustration is omitted. In the example shown in FIG. 8, since the restriction is set by resident ID unit as described above, visiting reservations by all family members, including family member X1, for the same resident A are restricted. In other words, the reservation made by family member X1 on September 17th restricts visiting reservations not only by family member X1 but also by other related persons X2 and X3 (see FIG. 4). On the other hand, if it is set to be judged by family ID unit, a new visiting reservation by only family member X1 (who has a common family ID, i.e., the same person) is restricted at one-week reservation intervals due to the reservation made by family member X1, and visiting reservations by other related persons X2 and X3 are not restricted under this condition.

[0052] After completing the input of the basic settings including the appointment restriction settings as described above, the user can press the update button b21 to update the input and store it in the storage unit 20 as the appointment settings.

[0053] (Step S120) Here, the control unit 11 of the reservation management device 10 accepts the setting of the visiting schedule (reservation slot). The user presses the visiting schedule setting button b12 on the operation screen d411. This transitions to an operation screen not shown, where the visiting schedule is set. For example, in the example of FIG. 8, the user sets a visiting schedule reservation slot for each resident group, with each reservation slot having a 15-minute interval, according to the settings in the column a31 (15 minutes), column a33 (to be used), column a34 (one item), and column a35 (for each resident group). For example, a reservation slot with a 15-minute interval is set for each resident group between 9:00 and 16:00 on weekdays and between 9:00 and 19:00 on weekends. The set visiting schedule (reservation slot) is stored in the storage unit 20.

[0054] (Various reservation restriction settings) 5 again, the reservation restriction settings of types 2 to 5 other than the above-mentioned type 1 will be described. In this embodiment, any one of the reservation restriction settings of types 1 to 5 may be applied, or two or more of these may be applied in combination.

[0055] (type 2) Type 1 prohibited the acceptance of subsequent visit reservations from a registered visit reservation during the reservation interval, based on the set reservation interval restriction. On the other hand, type 2 prohibits the acceptance of new visit reservations from a registered visit reservation before or after the reservation interval, based on the same reservation interval restriction. For example, if a visit reservation has been registered for September 15th and the reservation interval is three days (not including the start date), new visit reservations will be prohibited from being accepted between September 12th and September 18th before or after that. This determination is made on a resident ID basis, like type 1, or on a family ID basis, depending on the settings.

[0056] (type 3) In type 3, there are multiple different reservation intervals, and each family ID is linked to one of the reservation intervals. Specifically, priorities 1 and 2 are set for each family ID (see Figure 4), and different types of reservation intervals d1 and d2 are set according to the priorities 1 and 2. However, reservation interval d1 < reservation interval d2. For example, if reservation interval d1 is 3 days and reservation interval d2 is 1 week, and in the priority order in the example in Figure 4, X1 has priority 1 for 3 days, and X2 and X3 have priority 2 for 1 week. In type 3, the unit of judgment is the family ID.

[0057] Priority 2 is the default, and priority 1 is set at the request of the person concerned or at the discretion of the facility staff. For example, if the facility wishes to give more opportunities for visits to a particular person concerned, priority 1 is set. As a specific example, a particular person concerned (e.g., a resident's eldest daughter) may be given a high priority for a care recipient with dementia symptoms from the perspective of preventing the condition from worsening, or from the perspective of improving the mood and the subsequent care environment. Furthermore, the priority levels and / or the number and types of multiple reservation intervals are not limited to two, and may be set to three or more.

[0058] (type 4) In type 4, reservation restrictions similar to those in type 1 or type 2 are applied on a resident ID basis, and priority is further determined by family ID, with reservations made by a family ID with priority 1 being accepted preferentially. For example, assume that there is a visit reservation already registered by a family ID with priority 2 for the same resident ID, and the reservation interval limit is one week. In this case, if a visit reservation request is made by the same family ID with priority 2 within the limit period, this request is not accepted (prohibited), but a visit reservation made by a family ID with priority 1, which has a higher priority, within the limit period is accepted. For example, even if a visit reservation is made on September 17th by a family with priority 2 for the same resident, a subsequent visit reservation on September 20th by a family with priority 1, which is included in the one-week limit, is accepted. In this case, as another example, the reservation management device 10 may forcibly cancel an existing visit reservation made by a family ID with a lower priority (for example, a visit reservation for September 17th).

[0059] (type5) In type 5, the limit is set by resident ID or family ID, and not by number of days, but by number of times. For example, if the limit is set to 4 times per month, up to 4 visit reservations will be accepted for the same resident per month, and any reservations for the 5th visit or more will not be accepted.

[0060] (Appointment reservation acceptance processing) Next, a description will be given of the appointment reservation acceptance process performed based on the basic reservation settings including the reservation restriction settings performed up to this point. Fig. 9 is a flowchart showing the appointment reservation acceptance process for online appointments processed by the control unit 11 of the reservation management device 10 in the first embodiment. Figs. 10 and 11 are examples of an operation screen d451 displayed on the client terminal 45, which is a portable terminal such as a smartphone used by the related party.

[0061] (Step S210) Here, the control unit 11 transmits the visiting schedule to the client terminal 45. A family app runs on the client terminal 45, and the family ID of the person operating it, or information associated with this, is sent to the reservation system 1000. FIG. 10 etc. shows that the operation is being performed by family member X1 of resident A.

[0062] A person related to the resident operates the "visit reservation" icon on the operation screen d451 shown in Fig. 10 to transition to an operation screen (not shown) for making a visit reservation. In response to a request sent from the client terminal 45 to the reservation management device 10 in conjunction with this transition, the reservation management device 10 sends the visit schedule (reservation slots) for the facility (or for each resident group of the facility) to the client terminal 45.

[0063] (Step S220) The person concerned selects a reservation slot for a desired date and time from the appointment schedule displayed on the client terminal 45. In response to this operation, the appointment reception unit 111 of the control unit 11 receives an appointment reservation request (date and time specification) from the person concerned via the client terminal 45.

[0064] (Step S230) The acquisition unit 112 of the control unit 11 acquires the reservation restriction settings and the appointment date and time list from the storage unit 20.

[0065] (Step S240) Here, the judgment unit 113 of the control unit 11 judges whether or not to accept the appointment request based on the date and time specification of the appointment request accepted in step S220 (hereinafter simply referred to as the requested date and time), the reservation restriction setting for the family ID of the requestor, and the appointment date and time.

[0066] For example, assume that the reservation restriction type is type 1, the reservation interval in the reservation restriction settings is 3 days, and the conditions are judged by resident ID. In this case, if the requested date and time is 9:00 on September 18th and the registered visiting reservation date and time is September 17th, reservations are restricted for the period from September 18th to September 20th, so the visiting reservation request will be rejected for any time on September 18th. On the other hand, if the requested date and time is outside the restricted range (for example, September 21st), the reservation will be permitted.

[0067] If the determination unit 113 determines that the reservation request should not be accepted (prohibited) (NO), it proceeds to step S250, and if the determination unit 113 determines that the reservation request should be accepted (YES), it proceeds to step S260.

[0068] (Step S250) The notification unit 114 of the control unit 11 notifies the client terminal 45, which is the requester (related party), that the reservation for the requested date and time cannot be accepted. The related party receiving this notification can make a reservation for a different requested date and time by repeating the process from step S220 onwards.

[0069] (Step S260) The notification unit 114 of the control unit 11 notifies the requesting client terminal 45 that the requested reservation has been accepted. In response to the notification, the field a41 of the operation screen d452 in FIG. 11 indicates that the reservation has been accepted. Note that after this, a staff member or the like at the facility may approve the reservation by pressing the approval button b15 in FIG. 7 described above. With the approval from the facility, the appointment is approved and confirmed.

[0070] (Step S270) The control unit 11 registers the approved visit reservation in the visit reservation date and time list in the storage unit 20. At this time, a visit guide regarding the registered visit reservation may be notified to the client terminal 45 via the conference server 30. Column a42 in FIG. 11 is an example of the visit guide. The visit guide describes a link destination for starting the visit, and the person concerned can operate the link destination to display the next operation screen d453. When the time for the visit arrives, the person concerned can operate the start button b51 on the operation screen d453 to conduct a web visit with the facility resident via the conference server 30. The visit reservation can also be canceled by operating the delete button b54.

[0071] In this way, the reservation management device according to the first embodiment includes a reservation receiving unit that receives reservation requests for visits for residents residing or hospitalized in a nursing care facility, an acquisition unit that acquires reservation limit settings for visits registered in a storage unit and reservation dates and times for visits that have been booked and registered (visit reservation date and time list), a determination unit that determines whether or not to accept the reservation request based on the reservation limit settings and the reservation date and time for the visit with the resident, and a notification unit that notifies the source of the reservation request of the determination result. This makes it possible to prevent visit reservations from being biased toward a particular resident.

[0072] (Modification) The modified example will be described below with reference to Figs. 12 and 13. The configuration of the modified example is the same as that of the first embodiment, except for the processing described below. Fig. 12 is a flowchart showing the appointment reservation acceptance processing for online appointments in the modified example. Fig. 13 is an example of an operation screen displayed on client terminal 45. As with the above example, this modified example will be described assuming that the type of reservation restriction is type 1, the reservation interval for the reservation restriction setting is 3 days, and the conditions for judgment are set on a resident ID basis.

[0073] In the first embodiment of FIG. 9, the reservation request includes a specific reservation date and time (one frame), and a determination is made as to whether or not to accept the reservation request for that reservation date and time. In the modified example shown below, the reservation request does not include a specific reservation date and time, and a candidate list of available reservation dates and times is notified. The person involved then selects a reservation date and time from this candidate list and makes the reservation.

[0074] (Step S310) The related person transmits a meeting reservation request through the client terminal 45. Here, by operating the "Meeting reservation" icon in Fig. 10 described above, a meeting reservation request related to the candidate list request is transmitted from the client terminal 45 to the reservation management device 10. The reservation reception unit 111 thereby receives the meeting reservation request.

[0075] (Step S320) The acquisition unit 112 of the control unit 11 acquires the visiting schedule (reservation slots), reservation limit settings, and visiting reservation date and time list from the memory unit 20. If the visiting schedule acquired at this time is set for each resident group, it is the visiting schedule for the resident group to which the resident linked to the family ID of the request source in step S310 belongs.

[0076] (Step S330) Here, the determination unit 113 of the control unit 11 determines whether or not to accept the visit reservation request based on the facility's visiting schedule, the reservation restriction setting related to the requesting family ID, and the visit reservation date and time (visit reservation date and time list) acquired in step S320. The determination unit 113 then lists the available reservation dates and times (reservation slots) to create a candidate list. The notification unit 114 then transmits (notifies) the candidate list to the requesting client terminal 45.

[0077] In response to this notification, the client terminal 45 displays a candidate list. The operation screen d454 in FIG. 13 is an example of a candidate list that is displayed when there is no prior reservation (prior engagement) registered for the same resident (Mr. A), and in this case, there is no restriction due to prior engagement. The requesting family member X1 can apply for a reservation from the candidate list. For example, the family member X1 operates the reservation request button b61 to request a meeting reservation for the resident A on that date and time (reservation slot). Note that the reservation request button b62 is grayed out and cannot be selected. This reservation slot indicates that new reservations cannot be accepted due to the facility's circumstances, for example, when the upper limit of the number of reservations that can be made per reservation slot has already been reached due to a registered meeting reservation for another resident (column a34 in FIG. 8), etc.

[0078] In contrast, the operation screen d455 in FIG. 13 is an example of a candidate list that is displayed when there is a prior reservation (agreement) already registered for the same resident (Mr. A) and restrictions are imposed as a result. Because there is a prior appointment (September 17th) for resident A corresponding to family member X1, the entire day of September 18th is subject to the prior appointment restriction and reservations are restricted (prohibited). As a result, all reservation slots for September 18th, including the reservation request button b65, are grayed out and cannot be selected. In this case, family member X1 can make a visiting reservation by operating the date selection button b66 to select another date that is not subject to the reservation restriction.

[0079] (Step S340) The reservation reception unit 111 accepts a visit reservation from among the dates and times in the candidate list. For example, when the family member X1 operates the reservation request button b61 on the operation screen d454, a visit reservation from 9:00 on September 18th is accepted from the client terminal 45.

[0080] (Step S350) As in step S270 in the first embodiment, the control unit 11 registers the approved appointment in the appointment date and time list in the storage unit 20. Note that, even in the modified example, prior to this registration, an approval process may be added in which a staff member at the facility or the like presses the approval button b15 in FIG. 7 described above.

[0081] In this way, the reservation management device according to the modified example includes a reservation receiving unit that receives a reservation request for a visit for a resident residing or hospitalized in a nursing care facility, an acquisition unit that acquires the reservation limit settings for visits registered in a memory unit and the reservation dates and times for visits that have been reserved and registered (visit reservation date and time list), a determination unit that determines whether or not to accept the reservation request based on the reservation limit settings and the reservation date and time for a visit with the resident, and a notification unit that notifies the source of the reservation request of the determination result, and the notification unit notifies a candidate list including multiple available dates and times as the determination result. This makes it possible to prevent a bias in visit reservations for a particular resident, as in the first embodiment.

[0082] The configuration of the reservation management device 10 and the reservation system 1000 equipped with the same described above is a description of the main configuration in explaining the features of the above-mentioned embodiment, but is not limited to the above-mentioned configuration and can be modified in various ways within the scope of the claims. Furthermore, the processing in the reservation management device 10 according to the above-mentioned embodiment may include steps other than those shown in the above flowcharts and sequence charts, or may not include some of the above-mentioned steps. Furthermore, the order of the steps is not limited to the above-mentioned embodiment. Furthermore, each step may be combined with other steps and executed as one step, may be included in other steps and executed, or may be divided into multiple steps and executed.

[0083] For example, an example has been shown in which a visit reservation is accepted by the client terminal 45 and the determination result is transmitted (notified), but the present invention is not limited to this and may be made by the client terminal 41 in the nursing care facility. For example, the client terminal 41 installed in a public space such as the lobby of the facility can be used by related parties by inputting authentication information such as a family ID. A visit reservation can be made through this, and the determination result is displayed (notified) on this client terminal 41.

[0084] In addition, the means and methods for performing various processes in the reservation management device or reservation system according to the above-mentioned embodiment can be realized by either a dedicated hardware circuit or a programmed computer. The above-mentioned program may be provided by a computer-readable recording medium such as a USB memory or a DVD (Digital Versatile Disc)-ROM, or may be provided online via a network such as the Internet. In this case, the program recorded in the computer-readable recording medium is usually transferred to and stored in a storage unit such as a hard disk. In addition, the above-mentioned program may be provided as a standalone application software, or may be incorporated as a function into the software of the device such as its detection unit. [Explanation of symbols]

[0085] 1000 Reservation System 10 Reservation management device 11 Control section 111 Reservations Department 112 Acquisition Department 113 Judgment section 114 Notification Department 20 Memory section 30 Conference Server 41, 45 Client terminal

Claims

1. A reservation reception unit that receives reservation requests for visits to residents who are residing or hospitalized in a nursing care facility; an acquisition unit that acquires appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been registered; a determination unit that determines whether or not to accept the reservation request based on the reservation restriction setting acquired by the acquisition unit and the reservation date and time of the visit of the resident; a notification unit that notifies a request source of the reservation request of a result of the determination by the determination unit; Equipped with The reservation restriction setting is a setting related to a reservation interval, the determination unit prohibits the acceptance of a next appointment reservation for the same resident during the appointment interval from the appointment date and time of the appointment for the registered resident; Reservation management device.

2. A reservation reception unit that receives reservation requests for visits to residents who are residing or hospitalized in a nursing care facility; an acquisition unit that acquires appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been registered; a determination unit that determines whether or not to accept the reservation request based on the reservation restriction setting acquired by the acquisition unit and the reservation date and time of the visit of the resident; a notification unit that notifies a request source of the reservation request of a result of the determination by the determination unit; Equipped with The reservation restriction setting is a setting related to a reservation interval, the determination unit prohibits the acceptance of a new appointment for the same resident during the appointment interval before and after the appointment date and time for the registered appointment for the resident; Reservation management device.

3. A reservation reception unit that receives a reservation request for a visit to a resident who is residing or hospitalized in a nursing care facility; an acquisition unit that acquires appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been registered; a determination unit that determines whether or not to accept the reservation request based on the reservation restriction setting acquired by the acquisition unit and the reservation date and time of the visit of the resident; a notification unit that notifies a request source of the reservation request of a result of the determination by the determination unit; Equipped with the reservation restriction setting is a setting related to a reservation interval, and the reservation interval is set to a plurality of different types, A family ID that identifies related parties including the family of the resident is registered in the storage unit, and the family ID is associated with any one of the types of reservation intervals, The acquisition unit acquires the reservation interval associated with the family ID included in the reservation request, the determination unit determines whether to accept the reservation request based on the reservation interval linked to the acquired family ID and the reservation date and time of the resident. Reservation management device.

4. A reservation reception unit that receives a reservation request for a visit to a resident who is residing or hospitalized in a nursing care facility; an acquisition unit that acquires appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been registered; a determination unit that determines whether or not to accept the reservation request based on the reservation restriction setting acquired by the acquisition unit and the reservation date and time of the visit of the resident; a notification unit that notifies a request source of the reservation request of a result of the determination by the determination unit; Equipped with The reservation restriction setting is a setting related to a reservation interval, the storage unit has registered therein a plurality of family IDs for identifying related persons including family members of the resident, and a priority order for each of the plurality of family IDs related to the resident, and one or more of the family IDs are recorded in a visit reservation that has been registered for the visit reservation; the determination unit determines whether or not to accept the reservation request based on the reservation restriction setting, the reservation date and time of the resident, and further based on a comparison between the priority order of the family ID included in the reservation request and the priority order of the family ID recorded in the visit reservation; Reservation management device.

5. 5. The reservation management device of claim 4, wherein if the priority of the family ID included in the reservation request is higher than the priority of the family ID recorded in the registered meeting reservation, the judgment unit accepts the meeting reservation related to the reservation request and cancels the registered meeting reservation.

6. The reservation management device according to claim 1 , wherein the notification unit notifies, as a result of the determination, a candidate list including a plurality of reservation available dates and times.

7. A storage unit; A reservation management device according to any one of claims 1 to 6, Equipped with a reservation system.

8. A computer-implemented method for scheduling an appointment, comprising: (a) accepting a request for an appointment to visit a resident residing or hospitalized in a nursing care facility; (b) acquiring appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been booked and registered; a step (c) of determining whether or not to accept the reservation request based on the reservation restriction setting acquired in the step (b) and the reservation date and time of the visit of the resident; a step (d) of notifying a request source of the reservation request of the result of the determination in the step (c); The process includes the steps of: The reservation restriction setting is a setting related to a reservation interval, In the step (c), the acceptance of a next appointment for the same resident is prohibited during the appointment interval from the appointment date and time of the appointment for the registered resident. How to book an appointment.

9. A computer-implemented method for scheduling an appointment, comprising: (a) accepting a request for an appointment to visit a resident residing or hospitalized in a nursing care facility; (b) acquiring appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been booked and registered; a step (c) of determining whether or not to accept the reservation request based on the reservation restriction setting acquired in the step (b) and the reservation date and time of the visit of the resident; a step (d) of notifying a request source of the reservation request of the result of the determination in the step (c); The process includes the steps of: The reservation restriction setting is a setting related to a reservation interval, In the step (c), the method prohibits the acceptance of new visit reservations for the same registered resident during the reservation interval before and after the reservation date and time for the visit.

10. A computer-implemented method for scheduling an appointment, comprising the steps of: (a) accepting a request for an appointment to visit a resident residing or hospitalized in a nursing care facility; (b) acquiring appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been booked and registered; a step (c) of determining whether or not to accept the reservation request based on the reservation restriction setting acquired in the step (b) and the reservation date and time of the visit of the resident; a step (d) of notifying a request source of the reservation request of the result of the determination in the step (c); The process includes the steps of: the reservation restriction setting is a setting related to a reservation interval, and the reservation interval is set to a plurality of different types, A family ID that identifies related parties including the family of the resident is registered in the storage unit, and the family ID is associated with any one of the types of reservation intervals, In the step (b), the reservation interval linked to the family ID included in the reservation request is obtained; In the step (c), a decision is made as to whether or not to accept the reservation request based on the reservation interval linked to the acquired family ID and the reservation date and time of the resident.

11. A computer-implemented method for scheduling an appointment, comprising the steps of: (a) accepting a request for an appointment to visit a resident residing or hospitalized in a nursing care facility; (b) acquiring appointment restriction settings for appointments registered in the storage unit and appointment dates and times for appointments that have been booked and registered; a step (c) of determining whether or not to accept the reservation request based on the reservation restriction setting acquired in the step (b) and the reservation date and time of the visit of the resident; a step (d) of notifying a request source of the reservation request of the result of the determination in the step (c); The process includes the steps of: The reservation restriction setting is a setting related to a reservation interval, the storage unit has registered therein a plurality of family IDs for identifying related persons including family members of the resident, and a priority order for each of the plurality of family IDs related to the resident, and one or more of the family IDs are recorded in a visit reservation that has been registered for the visit reservation; In the step (c), a visiting reservation method is provided in which, in addition to the reservation restriction setting and the reservation date and time of the resident, a determination is made as to whether or not to accept the reservation request based on a comparison of the priority order of the family ID included in the reservation request with the priority order of the family ID recorded in the visiting reservation.

12. The visit reservation method according to claim 11, wherein, in step (c), if the priority of the family ID included in the reservation request is higher than the priority of the family ID recorded in the registered visit reservation, the visit reservation related to the reservation request is accepted and the registered visit reservation is canceled.

13. 13. The appointment reservation method according to claim 8, wherein in said step (d), a candidate list including a plurality of available appointment dates and times is notified as a result of the determination.

14. A control program for causing a computer to execute the appointment reservation method according to any one of claims 8 to 13.

15. A computer-readable recording medium having recorded thereon a control program for causing a computer to execute the appointment reservation method according to any one of claims 8 to 13.

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