Information processing system and program

Abstract

To suppress the non-execution of settings related to a consumption tax refund, compared to a configuration in which settings related to a consumption tax refund are not promoted. [Solution] The information processing system includes an acquisition means for acquiring setting information on a history of settings related to refunds of consumption tax included in the price of a tax-free item, which are settings targeted at a user, and a control means for displaying promotion information for promoting the setting when a condition is satisfied for a setting among the settings that is not targeted at the user. Equipped with.

Description

[Technical field]

[0001] The present disclosure relates to an information processing system and a program. [Background technology]

[0002] Patent Document 1 describes a POS register that improves operability for an operator and allows the operator to easily sell tax-free items. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2023-073316 A Summary of the Invention [Problem to be solved by the invention]

[0004] There is a technology that refunds the consumption tax included in the price of a tax-free item purchased by a user when tax exemption is applied to the purchase of the tax-free item by the user. Here, if the settings related to the consumption tax refund, such as the registration of user information required for the consumption tax refund, are not made, there is a risk that the consumption tax will not be refunded to the user. The present disclosure aims to prevent settings related to consumption tax refunds from being made, compared to a configuration in which settings related to consumption tax refunds are not encouraged. [Means for solving the problem]

[0005] The information processing system of the present disclosure is an information processing system that includes an acquisition means for acquiring setting information regarding a history of settings related to the refund of consumption tax included in the price of tax-free goods, which are settings targeted at a user, and a control means for displaying promotional information for promoting the setting when a condition specified for a setting among the settings that is not targeted at the user is satisfied. Effect of the Invention

[0006] According to the present disclosure, it is possible to prevent settings related to consumption tax refunds from being made, compared to a configuration in which settings related to consumption tax refunds are not promoted. [Brief description of the drawings]

[0007] [Figure 1] FIG. 1 is a diagram showing an example of the overall configuration of a tax exemption system. [Diagram 2] FIG. 2 is a diagram illustrating hardware configurations of a management server, a store server, a user terminal, a determination server, and a reception device. [Diagram 3] FIG. 2 illustrates an example of a functional configuration of a management server. [Figure 4] FIG. 1A is a diagram showing a passport reading screen, and FIG. 1B is a diagram showing an input acceptance screen. [Diagram 5] 11 is a sequence diagram showing a flow from when a user terminal installs a tax-free application to when consumption tax is refunded to the user as a result of tax exemption being applied to the purchase of a tax-free item by the user. FIG. [Figure 6] FIG. 13 is a diagram showing a pre-purchase management table. [Figure 7] FIG. 13 illustrates a selection management table. [Figure 8] FIG. 11 is a flowchart showing the flow of a reception process. [Figure 9] FIG. 11 is a flowchart showing a selection acceptance screen. [Figure 10] FIG. 13 is a diagram showing an individual reception screen. [Figure 11] FIG. 13 illustrates a history management table. [Figure 12] FIG. 11 is a flowchart showing the flow of a proposal process. [Figure 13] FIG. 13A is a diagram showing a proposal screen, and FIG. 13B is a diagram showing a duty-free shop list screen. [Figure 14] 13A is a diagram showing a handling map screen, and FIG. 13B is a diagram showing a transportation means screen. [Figure 15] FIG. 13A is a diagram showing a code screen, and FIG. 13B is a diagram showing a self-verification screen. [Figure 16] 13A and 13B are flow charts showing the flow of the matching result screen. [Figure 17] FIG. 11 is a flowchart showing the flow of post-purchase processing. [Figure 18] FIG. 13 shows a purchase result screen. [Figure 19] FIG. 11 is a flowchart showing the flow of post-determination processing. [Figure 20] 13A is a diagram showing a refund notification screen, and FIG. 13B is a diagram showing a product result screen. [Figure 21] FIG. 13A is a diagram showing a store result screen, and FIG. 13B is a diagram showing a relationship map screen. [Figure 22] FIG. 13 is a diagram showing a non-decision notification screen. [Figure 23] 13A is a diagram showing a modified example of a duty-free shop list screen, and FIG. 13B is a diagram showing a duty-free goods list screen. [Figure 24] FIG. 2 is a diagram illustrating a functional configuration of a store server. [Diagram 25] FIG. 13 illustrates a setting management table. [Figure 26] FIG. 11 is a flowchart showing the flow of a promotion process. [Figure 27] FIG. [Figure 28] 13A and 13B are diagrams showing a setting reception screen. [Figure 29] 13A and 13B are diagrams showing a setting reception screen. [Diagram 30] FIG. 11 is a flowchart showing the flow of a promotion process. [Diagram 31] FIG. [Diagram 32] 13A and 13B are diagrams showing a setting reception screen. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] The present disclosure will now be described in detail with reference to the accompanying drawings. FIG. 1 is a diagram showing an example of the overall configuration of a tax exemption system 1. As shown in FIG. The tax exemption system 1 as an example of an information processing system is a system that exempts a user from a consumption tax when the user purchases a tax-free product by refunding the consumption tax paid by the user in a manner appropriate to the user. More specifically, the tax exemption system 1 accepts a selection by the user of an object to be given to the user as a refund of the consumption tax when tax exemption is applied to the purchase of the tax-free product by the user. Then, the tax exemption system 1 determines whether the user who is the purchaser of the tax-free product is eligible for tax exemption, and when it is determined that the user is eligible for tax exemption, refunds the consumption tax by giving the user the object of the refund selected by the user. The tax exemption system 1 of this embodiment is a system that targets the purchase of tax-free products in Japan. That is, the following description is a description of a configuration performed in Japan. However, the tax exemption system 1 may be a system that targets the purchase of tax-free products in any country. That is, the following description may be a configuration performed in a country other than Japan. Examples of items given to a user as a consumption tax refund include currency and benefits other than currency. Currency also includes digital currency such as electronic money. Examples of currency given as a consumption tax refund include refunding cash to a user, refunding to a deposit account held by the user, refunding to a credit card held by the user, and refunding electronic money to an electronic money account held by the user. Examples of benefits other than currency include points and vouchers used for exchange with products or discounts on products. Examples of benefits given as a consumption tax refund include points and vouchers given to a user's account on a website or application software. In the following, benefits other than currency such as points and vouchers may be referred to as non-currency benefits. In the following, objects given to a user as a consumption tax refund, such as non-currency benefits and currency, may be referred to as grant objects. In the following description, it is assumed that the user must collect the purchased tax-free item at the store where the item was purchased or at a designated pick-up location at the store where the item was purchased. In other words, the tax-free item purchased by the user will not be delivered to the user.

[0009] The tax exemption system 1 includes a management server 10, a store server 20, a user terminal 30, a determination server 40, and a reception device 50. The management server 10, the store server 20, the user terminal 30, the determination server 40, and the reception device 50 are each connected via a network 60.

[0010] The management server 10 is a server that manages tax exemption for the purchase of tax-free goods by users. The management server 10 manages user information for each purchaser of the tax-free goods. The management server 10 then notifies the user of the availability of tax exemption depending on the result of the determination as to whether or not it has been determined that tax exemption is applicable to the purchase of the tax-free goods by the user. Furthermore, when it has been determined that tax exemption is applicable to the purchase of the tax-free goods by the user, the management server 10 refunds to the user the consumption tax included in the price of the tax-free goods purchased by the user. Furthermore, the management server 10 manages information regarding the purchase history of each purchaser of the tax-free goods. The store server 20 is a server provided for each duty-free shop in the duty-free system 1. The store server 20 transmits information about a user who is a purchaser of a duty-free item and information about the duty-free item purchased by the user to the determination server 40. The store server 20 may include a POS register.

[0011] The user terminal 30 is a terminal carried by a user who is a purchaser of a tax-free product. The user terminal 30 has a camera 31 as an example of a photographing means for generating an image by photographing, and a specifying means 32 for specifying the position of the user. The specifying means 32 specifies the position of the user terminal 30 at predetermined intervals and generates information indicating the specified position. The predetermined time may be any time, for example, one second. The information indicating the position specified by the specifying means 32 may be referred to as position information below. An example of the specifying means 32 is a positioning means such as a GPS (Global Positioning system). The user terminal 30 is realized by a computer such as a smartphone or a tablet-type information terminal. In the tax-free system 1, a user terminal 30 is provided for each user who is a purchaser of a tax-free product. In the present disclosure, application software for refunding to a user the consumption tax paid by the user when the user purchases a tax-free item, in other words, application software for realizing tax exemption, is installed in a user terminal 30. The function of this application software realizes providing information on tax exemption to the user and refunding the consumption tax to the user in a manner appropriate to the user. Note that, hereinafter, the application software installed in the user terminal 30 for realizing tax exemption may be referred to as a tax exemption app.

[0012] Explain the functions of the tax-free app. The tax-free app accepts the selection of the grant target, and determines to refund the consumption tax to the user by granting the accepted target. The tax-free app also extracts tax-free goods and tax-free shops based on the user's behavior and the history of purchasing tax-free goods, and displays the extracted tax-free goods and tax-free shops on the user terminal 30, thereby suggesting the tax-free goods and tax-free shops to the user. The tax-free app also acquires user information by having the camera 31 read the user information or by receiving input of the user information by the user. This information acquired by the tax-free app includes information used to determine whether or not tax-free is applicable. The tax-free app also displays information used to determine whether or not tax-free is applicable, information about the user, etc. on the user terminal 30, thereby providing the displayed information and supporting the staff at the tax-free store to confirm that the user is eligible for tax-free. In addition, the tax exemption app notifies the user of the result of the determination as to whether or not tax exemption is applied by displaying information on the user terminal 30 about the result of the determination.

[0013] The tax-free app also manages which tax-free item information has been displayed on the user terminal 30 before the user purchases the tax-free item. In the present disclosure, an encoded image such as a QR code (registered trademark) in which information used for sales promotion of the tax-free item, such as an explanation of the tax-free item, and information of a store selling the tax-free item are encoded is attached to the tax-free item. When the encoded image is read by the camera 31 of the user terminal 30, the tax-free app displays information on the tax-free item identified from the encoded image on the user terminal 30. Furthermore, the tax-free app stores, before the purchase of the tax-free item, the tax-free item whose encoded image has been read and the tax-free item whose information has been displayed on the user terminal 30 by the user searching for the tax-free item on a website, the tax-free app, etc., as a history of the tax-free item whose information has been displayed on the user terminal 30 before the purchase.

[0014] The tax-free app also stores information on each tax-free item and each tax-free shop in the country, and suggests tax-free items and tax-free shops suitable for the user from among the stored tax-free items and tax-free shops. Furthermore, the tax-free application causes the user terminal 30 to display information in a language designated by the user.

[0015] In this way, the tax exemption application realizes various functions related to tax exemption. Therefore, the programs constituting the tax exemption application can be regarded as programs that cause a computer to realize the various functions described above. However, instead of the tax exemption app, the various functions related to tax exemption described above may be realized by various processes performed by the management server 10. In this case, even if the tax exemption app is not installed in the user terminal 30, the various functions related to tax exemption are realized.

[0016] The determination server 40 is a server that determines whether or not tax exemption applies to a tax-free item purchased by a user. The determination server 40 acquires information required for the determination from the store server 20. Then, when the determination server 40 receives a request from the reception device 50 to determine whether or not tax exemption applies, the determination server 40 determines whether or not tax exemption applies based on the information acquired from the store server 20. In addition, the determination server 40 notifies the management server 10 and the reception device 50 of the result of the determination. The reception device 50 is a device that receives an application for tax exemption for the purchase of a tax-free item by a user. When the reception device 50 receives an application for tax exemption from a user, the reception device 50 transmits a request for a determination as to whether or not the tax exemption is applied to the determination server 40 together with information identifying the user who made the application. Furthermore, when the reception device 50 acquires information regarding the result of the determination from the determination server 40, the reception device 50 notifies the user of the result of the determination by displaying the result of the determination specified from the acquired information. In the present disclosure, the reception device 50 is provided for each airport. Furthermore, the number of reception devices 50 provided for each airport may be any number.

[0017] The management server 10, the store server 20, the determination server 40, and the reception device 50 are realized, for example, by computers. The management server 10, the store server 20, the determination server 40, and the reception device 50 may be configured by a single computer, or may be realized by distributed processing using multiple computers. The management server 10 and the store server 20 may also be configured by a single computer. The management server 10, the store server 20, the determination server 40, and the reception device 50 may also be realized on virtual hardware provided by cloud computing. The type of the network 60 is not particularly limited as long as it is capable of transmitting and receiving data. The network 60 may be the Internet, a LAN (Local Area Network), a WAN (Wide Area Network), 4G (4G), or the like. th Generation Mobile Communication) and 5G (5 thExamples of such systems include mobile communication systems such as Mobile Communication (Mobile Telecommunication System) and the like. The communication lines used for transmitting and receiving data in the network 60 may be wired or wireless. The network 60 may be configured to connect each device in the duty-free system 1 via a plurality of communication lines.

[0018] Next, the hardware configurations of the management server 10, the store server 20, the user terminal 30, the determination server 40, and the reception device 50 will be described. 2 is a diagram showing the hardware configuration of the management server 10, the store server 20, the user terminal 30, the determination server 40, and the reception device 50. In the following description, the management server 10, the store server 20, the user terminal 30, the determination server 40, and the reception device 50 may be collectively referred to as "computers." As shown in FIG. 2, the computer includes a processor 101, a ROM 102, a RAM 103, an auxiliary storage device 104, a display unit 105, an operation reception unit 106, a speaker 107, a microphone 108, and a communication IF 109.

[0019] The processor 101 is a device that realizes various functions through the execution of a program. The processor 101 includes, for example, a central processing unit (CPU), a micro processing unit (MPU), a graphics processing unit (GPU), and a digital signal processor (DSP). The processor 101 may be configured by a single processor, or may be configured by multiple processors that are physically separated from one another. The ROM 102 is a storage area that stores a basic input output system (BIOS), etc. The ROM 102 stores programs executed by the processor 101, etc. The RAM 103 is a working area for the processor 101 . The auxiliary storage device 104 stores programs and various data executed by the processor 101. Examples of the auxiliary storage device 104 include a volatile HDD (Hard Disk Drive) and semiconductor storage. Examples of the programs include an OS (Operating System), application programs, and the like.

[0020] The display unit 105 displays information. Examples of the display unit 105 include a liquid crystal display and an organic EL (Electro Luminescence) display. The operation reception unit 106 receives computer operations. Examples of the operation reception unit 106 include a keyboard, a mouse, a capacitance type touch sensor, a switch, a remote controller, etc. Any combination of the type of computer and the type of the operation reception unit 106 may be used. The speaker 107 outputs sound. The microphone 108 is used to input sound. More specifically, the microphone 108 converts the input sound into digital data. The communication IF 109 is used for communication with external devices.

[0021] The processor 101 and various devices (ROM 102, RAM 103, auxiliary storage device 104, display unit 105, operation reception unit 106, speaker 107, microphone 108, communication IF 109) are connected via a bus or other signal lines. In the present disclosure, the processor 101 reads a program stored in the ROM 102 or the auxiliary storage device 104, thereby executing various processes performed by the computer.

[0022] FIG. 3 is a diagram showing an example of the functional configuration of the management server 10. As shown in FIG. The management server 10 includes a transmission / reception unit 111, a storage unit 112, a clock unit 113, an extraction unit 114, a calculation unit 115, and a control unit 116. These functional units are realized by cooperation between the hardware of the management server 10 and a program. The transmitting / receiving unit 111, which is an example of an acquisition means, transmits and receives information to and from an external device. Examples of information received by the transmitting / receiving unit 111 include information on the purchase of a tax-free item, information on the result of the determination as to whether or not tax exemption is applied, etc. Also, examples of information transmitted by the transmitting / receiving unit 111 include information to be displayed on the user terminal 30, such as information on the result of the determination as to whether or not tax exemption is applied. The storage unit 112 stores information received by the transmitting / receiving unit 111, information generated by the management server 10, etc. The storage unit 112 also stores information on each duty-free item and each duty-free shop in the country.

[0023] The timekeeping unit 113 measures time. An example of the timekeeping unit 113 is a real time clock (RTC). The extraction unit 114 extracts the duty-free goods and the duty-free shops, the information of which is to be displayed on the user terminal 30, from among the duty-free goods and the duty-free shops that are the subject of sale by the duty-free shops. The calculation unit 115 calculates an index or the like indicating the degree of the consumption tax refund to be given to the user in response to the purchase of a tax-free item by the user. When information on the result of the determination as to whether or not tax exemption is applied is received by the transmission / reception unit 111, the control unit 116 as an example of a control means transmits the information on the result of the determination to the user terminal 30 via the transmission / reception unit 111. In addition, the control unit 116 transmits information on tax-free products and tax-free shops recommended to the user according to the user to the user terminal 30 via the transmission / reception unit 111.

[0024] 4(A) is a diagram showing a passport reading screen 200. The passport reading screen 200 is a screen for reading a user's passport. In the present disclosure, the tax-free application displays the passport reading screen 200 on the display unit 105 of the user terminal 30 in response to a user's operation on the user terminal 30. However, the management server 10 may display the passport reading screen 200 on the display unit 105 of the user terminal 30 in response to a user's operation on the user terminal 30. The passport reading screen 200 shows an instruction image 201, an identity prompting image 202, a reading display section 203, a decision section 204, and a cancellation section 205. The instruction image 201 instructs the user to have the camera 31 of the user terminal 30 read the passport. In the illustrated example, the instruction image 201 displays the text "Please use the camera to read the page of your passport that shows your face photograph."

[0025] The identity prompting image 202 is an image for prompting the user to scan his / her passport. In the illustrated example, the identity prompting image 202 displays the text "Please scan your own passport as identity verification will be performed when purchasing duty-free goods." The identity prompting image 202 can also be regarded as an image for inhibiting the scanning of a passport of a person other than the user. The identity prompting image 202 shows information about identity verification and information about reading a passport of a person other than the user, but is not limited thereto. The identity prompting image 202 may show only the text "identity verification will be performed when purchasing duty-free goods" or may show only the text "please read your passport". In other words, the identity prompting image 202 may show at least one of information about identity verification and information about suppressing reading a passport of a person other than the user. The information about suppressing reading a passport of a person other than the user is not limited to the above example. The identity prompting image 202 may show text such as "do not allow other people's passports to be read" as information about suppressing reading a passport of a person other than the user.

[0026] The reading display unit 203 displays the subject photographed by the camera 31. When the passport reading screen 200 is displayed and the passport is included in the angle of view of the camera 31, the portion of the passport that is included in the angle of view is displayed on the reading display unit 203. The user adjusts the portion of the passport to be read by the camera 31 while checking the portion of the passport displayed on the reading display unit 203. Also, in the present disclosure, the user causes the reading display unit 203 to display the pages of the passport that show the passport number, facial photograph, nationality, name, sex, date of birth, permanent domicile, date of issue of the passport, validity period of the passport, and the person's signature. When the determination unit 204 is selected, the camera 31 reads the passport. In this case, the passport information read by the camera 31 is stored in the user terminal 30. Moreover, when the stop section 205 is selected, the reading of the passport by the camera 31 is stopped.

[0027] In the following, when the user operates the determination unit 204 while displaying the passport page on the reading and display unit 203, the information shown on the passport, such as the passport number, photograph, nationality, name, sex, date of birth, permanent domicile, date of issue of the passport, validity period of the passport, and the person's signature, is stored in the user terminal 30.

[0028] Also, when the user selects the determination section 204, as shown in Fig. 4(B), an input acceptance screen 210 is displayed on the display unit 105 of the user terminal 30. The input acceptance screen 210 is a screen for accepting input of information by the user. The input acceptance screen 210 shows an input prompt image 211, an address input section 212, a hobby input section 213, a type selection section 214, a period input section 215, a registration section 216, and a cancellation section 217. The input prompting image 211 prompts the user to input user information into the input acceptance screen 210. In the illustrated example, the input prompting image 211 displays the text "Please enter your information." The address input unit 212 accepts input of the user's address. The hobby input unit 213 accepts input of the user's hobbies. In the illustrated example, the hobby input unit 213 accepts input of up to three hobbies of the user. However, the number of hobbies that can be input to the hobby input unit 213 may be any number.

[0029] The type selection unit 214 accepts the selection of the type of residence applicable to the user from among "short-term stay," "diplomatic," "official," and "other." In the illustrated example, "short-term stay" is selected in the type selection unit 214. Note that whether the type of residence of the user is "short-term stay," "diplomatic," or "official" is one of the conditions for the user to be eligible for tax exemption. The period input unit 215 accepts input of the period of stay that the user will be staying in the country. When the registration section 216 is selected, the information entered on the input reception screen 210 is registered as user information. When the cancel section 217 is selected, the registration of the information input on the input reception screen 210 is canceled.

[0030] In the following example, when the registration unit 216 is selected in the illustrated state, the following information is registered: address "Country A, City B, XYZ", hobbies "sports", "listening to music", and "travel", residence type "short-term stay", and stay period "October 10, 2024 to October 15, 2024". In the following example, it is assumed that the person who registered the information on the input reception screen 210, in other words, the user who owns the user terminal 30, is a man in his 40s with American nationality.

[0031] In the present disclosure, the passport information read on the passport reading screen 200 (see FIG. 4(A)) and the user information entered on the input receiving screen 210 are used for identity verification when the user purchases a duty-free item, for determining whether or not the user is eligible for tax-free items, for suggesting duty-free items or duty-free shops to the user, and the like. The content entered and registered in period input section 215 as the period during which the user will stay in the country may hereinafter be simply referred to as the period of stay.

[0032] Furthermore, the user information whose input is accepted by the user terminal 30 is not limited to the above example. The duty-free app accepts input of information such as the time the user arrives in the country and the departure time of the plane the user will use to depart overseas, through the user's operation on the user terminal 30. In addition, in the present disclosure, it is assumed that the departure time of the plane the user will use to depart overseas is 14:10 on October 15, 2024. In addition, the tax-free app may obtain information such as the passport number, the user's nationality, name, sex, date of birth, place of origin, passport issue date, and passport validity period by accepting input by the user to the user terminal 30.

[0033] Fig. 5 is a sequence diagram showing a flow from when the user terminal 30 installs a tax-free application to when the tax-free is applied to the purchase of a tax-free item by the user, resulting in the consumption tax being refunded to the user. Note that the flow shown in Fig. 5 is performed for each user. In the example shown in Fig. 5, it is assumed that the reward is a non-currency reward. First, the user operates the user terminal 30, whereby the user terminal 30 installs the tax-free application (step (hereinafter sometimes referred to as "S") 1). Next, the user causes the camera 31 of the user terminal 30 to photograph the user's passport on the passport reading screen 200 (see FIG. 4(A)), and the tax-free application reads the passport (S2). Next, the user inputs user information into the input reception screen 210 (see FIG. 4(B)), whereby the user information is registered in the tax-free application (S3). Steps 1 to 3 may be performed before the user stays in the country where the user wishes to receive tax exemption, or may be performed while the user is staying in the country where the user wishes to receive tax exemption.

[0034] Next, the user operates the user terminal 30, and the tax exemption application accepts the user's selection of a reward target (S4). Next, when the user purchases a tax-free item at a tax-free shop, the user operates the user terminal 30 to display a code screen in the tax-free app (S5). Although details will be described later, the code screen is a screen used to provide information about the user and to verify the identity of the user who has purchased the tax-free item. Next, a reading means (not shown) such as a camera of the store server 20 reads the image shown on the code screen displayed in step 5 (S6). Next, the reading means of the store server 20 reads the receipt output from a register (not shown) of the duty-free shop when the user purchases a duty-free item at the duty-free shop (S7). The store server 20 transmits the information identified from the image read in step 6 and the information read in step 7 to the determination server 40 and the management server 10 (S8, S9). The store server 20 may also transmit the information to be transmitted in step 8 or step 9 to the user terminal 30. When the management server 10 receives the information transmitted from the store server 20 in step 9, it may transmit the received information to the user terminal 30. The information transmitted from the store server 20 in steps 8 and 9 may include information shown on the passport read on the passport reading screen 200, information entered on the input reception screen 210 and registered, etc. Thereafter, the process of steps 5 to 9 is repeated every time the user purchases a duty-free item during his / her stay.

[0035] Next, the user operates the user terminal 30, and the identification information (not shown) for identifying the user and shown on the user terminal 30 is acquired by the reception device 50 (S10). The acquisition of the identification information by the reception device 50 is performed, for example, by a reading means (not shown) of the reception device 50 reading the identification information displayed on the user terminal 30. The identification information is displayed, for example, by the user operating the user terminal 30. Examples of the identification information include an image in which information for identifying the user is encoded. Examples of information for identifying the user include a passport number and the user's name. By performing the process of step 10, the reception device 50 accepts the tax exemption application by the user. Next, the reception device 50 transmits the identification information acquired in step 10 to the determination server 40 (S11).

[0036] Next, the determination server 40 determines whether or not tax exemption applies to the purchase of the tax-free item for the user identified by the identification information. In the following, it is assumed that the determination server 40 determines that tax exemption applies to the purchase of the tax-free item. In this case, the determination server 40 transmits information indicating the result of the determination to the reception device 50 and the management server 10 (S12, S13). Next, the reception device 50 displays the result of the determination made by the determination server 40 (S14). Next, the management server 10 transmits information indicating the result of the determination made by the determination server 40 to the user terminal 30, thereby causing the user terminal 30 to display the result of the determination (S15). Next, the user terminal 30 refunds the consumption tax included in the price of the tax-free item purchased by the user by granting the non-monetary benefit to the user in the tax-free app according to the result of the determination by the determination server 40 (S16). The process of step 4 may be performed at any time up to the time before the process of step 16 is performed.

[0037] Alternatively, instead of the tax-free app, the management server 10 may realize the refund of the consumption tax to the user. In this case, the process of step 1 is not performed, and in step 2, the control unit 116 of the management server 10 causes the user terminal 30 to display the passport reading screen 200. Then, the control unit 116 reads the passport photographed by the camera 31 via the passport reading screen 200. In addition, in step 3, the control unit 116 causes the user terminal 30 to display the input reception screen 210, thereby registering the user information inputted in the input reception screen 210. The passport information read in step 2 and the information registered in step 3 are stored in the storage unit 112 of the management server 10. In addition, in step 10, the control unit 116 of the management server 10 causes the user terminal 30 to display the identification information, and causes the reception device 50 to read the identification information. In step 16, the control unit 116 also causes the consumption tax to be refunded by adding a non-monetary reward to the user's account on the website.

[0038] 6 is a diagram showing a pre-purchase management table. The pre-purchase management table is a table for managing the history of duty-free goods whose information is displayed on the user terminal 30 by a user before the user purchases the duty-free goods. The pre-purchase management table is stored in the user terminal 30. However, the pre-purchase management table may also be stored in the management server 10. The pre-purchase management table indicates "date and time," "duty-free item," "item," "store," "receipt location," "price," and "consumption tax."

[0039] The specific contents of the pre-purchase management table will now be described. The "date and time" indicates the date and time when the information on the applicable duty-free item was displayed on the user terminal 30. The name of the target duty-free item is shown in "Duty-free item". The name of the duty-free item shown in "Duty-free item" is the name of the duty-free item whose information is displayed on the user terminal 30 by reading the coded image attached to the duty-free item with the camera 31 or by searching on the user terminal 30 before the user purchases the duty-free item.

[0040] The "goods" indicates the type of duty-free item. "Consumable" indicated next to "goods" means that the type of duty-free item is a consumable item. A consumable item is an item that is consumed through use. Examples of consumable items include food and drink, medicine, and cosmetics. Additionally, "general" indicated next to "goods" means that the type of duty-free item is a general item. A general item is a duty-free item that is not a consumable item. Examples of general items include home appliances, clothing, decorations, and folk crafts. In the present disclosure, the conditions under which tax exemption is applied to the purchase price of tax-free items are defined for each day. When the tax-free items purchased by the user include consumables, the conditions under which tax exemption is applied are that the total purchase price excluding consumption tax per day is 5,000 yen or more and 500,000 yen or less. Also, when the tax-free items purchased by the user do not include consumables, that is, when the user purchases only general goods, the conditions under which tax exemption is applied are that the total purchase price excluding consumption tax per day is 5,000 yen or more.

[0041] "Store" indicates the name of the store selling the duty-free item. When the camera 31 of the user terminal 30 reads an encoded image attached to the duty-free item and information about the duty-free item is displayed on the user terminal 30, "Store" indicates the name of the store selling the duty-free item to which the encoded image read by the camera 31 is attached. When information about the duty-free item is displayed on the user terminal 30 as a result of the user searching on a website, a duty-free app, or the like, "Store" indicates the name of the store displayed on the user terminal 30 as the store selling the searched duty-free item. The "Pickup location" indicates the location where the user will pick up the duty-free item purchased by the user. If the "Pickup location" is a duty-free store, the location of the store is indicated in the "Pickup location". If the "Pickup location" is an airport, the name of the airport is indicated in the "Pickup location". In the present disclosure, depending on the duty-free store, when a user purchases a duty-free item at a duty-free store or when a user reserves a duty-free item at the user terminal 30, the user can pick up the duty-free item at a location selected by the user from the duty-free store or the airport. The "price" indicates the sales price including the consumption tax of the duty-free item. However, the "price" may indicate the sales price excluding the consumption tax of the duty-free item. "Consumption tax" shows the consumption tax on duty-free items.

[0042] An example of the pre-purchase management table will be described. The "tax-free item" "a" is a tax-free item whose information was displayed on the user terminal 30 at "9:40 on October 10, 2024" before the user purchased "a". In addition, the "tax-free item" "a" has an "item" type of "consumable", a "store" of "A", a "receipt location" of "A-ku 1-1", a "price" of "5500" yen, and a "consumption tax" of "500" yen.

[0043] Fig. 7 is a diagram showing a selection management table. The selection management table is a table for managing the history of duty-free products selected by a user as items to be purchased. The selection management table is stored in the user terminal 30. However, the selection management table may also be stored in the management server 10. Furthermore, the pre-purchase management table shown in Fig. 6 and the selection management table shown in Fig. 7 are intended for the same user. The selection management table indicates "date and time," "duty-free item," "item," "purchase," "store," "receipt location," "price," "consumption tax," and "subject."

[0044] The contents of the selection management table will now be described in detail. The "date and time" indicates the date and time when the duty-free item was purchased or reserved by the user. "Duty-free items" shows the names of the duty-free items purchased or reserved by the user. The "item" indicates the type of tax-free item. The "item" shown in the selection management table has the same meaning as the "item" shown in the pre-purchase management table. "Purchase" indicates information that identifies whether the target duty-free item has been purchased or reserved by the user. A "〇" indicated in "Purchase" means that the target duty-free item has been purchased by the user. Also, a "-" indicated in "Purchase" means that the target duty-free item has been reserved by the user.

[0045] "Store" shows the name of the store selling the duty-free goods. "Pick-up location" indicates the location where the user can pick up the tax-free items purchased by the user. The "price" indicates the sales price including the consumption tax of the duty-free item. However, the "price" may indicate the sales price excluding the consumption tax of the duty-free item. "Consumption tax" shows the consumption tax on duty-free items. "Target" indicates who is eligible when tax exemption is applied to the purchase of tax-free items. "Non-monetary benefit" in "Target" means that the benefit is a non-monetary benefit. "Cash" in "Target" means that the benefit is cash. "-" in "Target" means that the benefit has not been decided.

[0046] The selection management table shows "a", "o", "p", "b", "r", "s", "e", "f", and "q" as the "duty-free items" selected by the user. On the other hand, the selection management table does not show "c", "i", and "t" which are the duty-free items whose information was displayed on the user terminal 30 before the purchase of the duty-free item (see FIG. 4). In other words, the duty-free items "c", "i", and "t" are the duty-free items whose information was displayed on the user terminal 30 by the user before the purchase but whose selection for purchase was not reached. The duty-free items "a", "o", "p", "r", "s", and "q" are the duty-free items whose information was displayed on the user terminal 30 by the user before the purchase and whose selection for purchase was reached. The duty-free items "b", "e", and "f" are the duty-free items whose information was not displayed on the user terminal 30 by the user before the purchase and whose selection for purchase was reached. In addition, the duty-free item "p" was purchased on two consecutive days.

[0047] 8 is a flow chart showing the flow of the reception process, which is a process in which the tax-free application of the user terminal 30 receives the selection of a point to be given by the user. The tax-free application of the user terminal 30 specifies the time when the grant object is granted to the user as a consumption tax refund for each grant object (S101). The tax-free application specifies the time when the grant object is granted according to the execution timing of the reception process. In addition, examples of the execution timing of the reception process include a timing before the user purchases or reserves a tax-free item, and a timing after the user purchases or reserves a tax-free item. In addition, examples of the timing after the user purchases a tax-free item include a timing before the reception device 50 accepts an application for tax-free for the purchase of the tax-free item, and a timing after the application for tax-free is accepted by the reception device 50. In addition, examples of the timing after the application for tax-free is accepted by the reception device 50 include a timing before the determination server 40 determines whether the tax-free is applied, and a timing after the determination server 40 determines whether the tax-free is applied.

[0048] The tax-free app determines whether or not there are any tax-free items for which a point redemption target has not been selected among the tax-free items purchased or reserved by the user during the stay period (S102). The tax-free app makes the determination in step 102 based on whether or not there are any "tax-free items" for which a "-" is associated with "target" in the selection management table (see FIG. 7). In the following, tax-free items for which a point redemption target has not been selected among the tax-free items purchased or reserved by the user during the stay period may be referred to as "unselected tax-free items." If there are unselected tax-free items (Yes in S102), the tax-free app generates cumulative index information for each grant target (S103). The cumulative index information is information that indicates an index of the cumulative degree to which the grant target will be granted as a refund when tax exemption is applied to the purchase of unselected tax-free items. The tax-free app calculates an index of the cumulative degree to which the grant target will be granted as a refund when tax exemption is applied to the purchase of unselected tax-free items by multiplying the cumulative total of the consumption tax amount of the unselected tax-free items by the refund rate set for each grant target for consumption tax. Furthermore, in the example shown in FIG. 7, cumulative index information is generated for unselected tax-free items "e", "f", and "q".

[0049] If there are no unselected duty-free items (No in S102) or after step 103, proceed to the next step. The duty-free app displays a selection acceptance screen on the user terminal 30 (S104). The selection acceptance screen is a screen for accepting the selection of the grant target by the user, as will be described in detail later. Furthermore, when the process of step 103 is being performed, the duty-free app displays the accumulated index information for each grant target generated in step 103 on the selection acceptance screen. The tax exemption application determines whether or not the grant target is selected by the user on the selection receiving screen (S105). As long as the negative result continues (No in S105), the process of step 105 is repeated. Furthermore, when a grant target is selected by the user on the selection receiving screen (Yes in S105), the tax exemption app determines the grant target according to the user's selection (S106).

[0050] 9 is a diagram showing the selection acceptance screen 230. The selection acceptance screen 230 is displayed by performing an acceptance process (see S104 in FIG. 8). The selection acceptance screen 230 is displayed on the display unit 105 of the user terminal 30. In the present disclosure, when an instruction to display the selection acceptance screen 230 on the user terminal 30 is given by a user operating the user terminal 30, the above-mentioned acceptance process (see FIG. 8) is started. An example of an instruction to display the selection acceptance screen 230 on the user terminal 30 is selection of a display start button (not shown) of the selection acceptance screen 230 displayed on the user terminal 30. The selection receiving screen 230 displays a period display section 231, an unselected amount display section 232, a selection prompting section 233, a selection receiving image 234, a decision section 240, a cancellation section 241, and an individual selection section 242.

[0051] The period display section 231 displays the stay period that was input and registered in the period input section 215 (see FIG. 4(B)). In the illustrated example, the period display section 231 displays the text "October 10, 2024 to October 15, 2024." The total price of unselected duty-free items and the total amount of consumption tax on unselected duty-free items are displayed in the unselected amount display section 232. In the illustrated example, the unselected amount display section 232 displays the text "121,000 yen" which is the total price and the text "including consumption tax of 11,000 yen" which is the total amount of consumption tax for the unselected duty-free items "e", "f", and "q" shown in the selection management table (see FIG. 7). The selection prompting unit 233 prompts the user to select the refund target. In the illustrated example, the selection prompting unit 233 displays the text "Please select the refund target."

[0052] The selection receiving image 234 receives the selection of the grant target. The selection receiving image 234 is displayed for each grant target. In the present disclosure, the grant targets are "non-currency benefit," "cash," "credit card," and "electronic money," and a selection receiving image 234 is displayed for each of these four grant targets. The selection receiving image 234 shows a target display section 238, a time display section 235, a content display section 236, and a ratio display section 237. The object display section 238 displays the name of the object to be added.

[0053] The timing display section 235 indicates the estimated time when the tax exemption will be granted as a consumption tax refund if the application of the tax exemption is determined on the last day of the stay. In the illustrated example, the time display section 235 for the non-monetary benefit displays the text "Estimated refund time: October 15, 2024", which indicates that the estimated time when the benefit will be granted is the last day of the stay period. The time display section 235 for the non-monetary benefit also displays the text "Within 3 minutes after tax exemption decision", which indicates that the estimated time when the benefit will be granted is within 3 minutes after the tax exemption app acquires information indicating that the determination server 40 has determined that the tax exemption applies. In the illustrated example, the time display unit 235 for cash displays the text "Around mid-November 2024." The time display unit 235 for cash displays the text "About one month after the tax exemption decision," which indicates that the estimated time when the grant target will be granted is about one month after the tax exemption app acquires information indicating that the determination server 40 has determined that the tax exemption applies. In the illustrated example, the time display unit 235 for credit cards displays the text "Around mid-November 2024." The time display unit 235 for credit cards displays the text "About one month after the tax exemption decision," indicating that the estimated time when the grant target will be granted is about one month after the tax exemption app acquires information indicating that the determination server 40 has determined that the tax exemption applies. In the illustrated example, the time display unit 235 for electronic money displays the text "Around mid-November 2024." The time display unit 235 for electronic money displays the text "Approximately one month after tax exemption decision," indicating that the estimated time when the grant target will be granted is approximately one month after the tax exemption app acquires information indicating that the determination server 40 has determined that the tax exemption applies. As described above, in the present disclosure, the earliest a non-monetary benefit is given to a user is a consumption tax refund.

[0054] Information indicating the content of the refund target to be given when tax exemption is applied to the purchase of unselected tax-free items is displayed in the content display section 236. In other words, the content display section 236 shows the cumulative index information generated in step 103 of the reception process (see FIG. 8). In the illustrated example, the content display section 236 for non-monetary rewards displays the text "11,110pt", which is the total amount of non-monetary rewards that are awarded as a consumption tax refund when tax exemption is applied to the purchase of unselected tax-free items. Here, "pt (point)" is a reward that has a value of 1 yen per pt on the website or application software where the non-monetary reward is valid. In other words, when the reward is a non-monetary reward, more points are awarded than the amount of consumption tax. In the illustrated example, the content display section 236 for cash displays the text "10,450 yen," which is the total amount of cash refunded as a consumption tax refund when tax exemption is applied to the purchase of unselected tax-free items. In other words, when the item to be refunded is cash, an amount of cash refunded that is less than the consumption tax amount is displayed. In the illustrated example, the content display section 236 for credit cards displays the text "10,670 yen," which is the total amount of the consumption tax refunded to the credit card when the tax exemption is applied to the purchase of unselected tax-free items. In other words, when the item to be refunded is a credit card, an amount of cash less than the consumption tax is refunded to the credit card. In the illustrated example, the content display section 236 for electronic money displays the text "10,670 yen," which is the cumulative amount of electronic money refunded as a refund of consumption tax when tax exemption is applied to the purchase of unselected tax-free items. In other words, when the item to be paid is electronic money, an amount of electronic money less than the amount of consumption tax is refunded.

[0055] In addition, content display section 236 for a non-monetary benefit may display information indicating the difference between the refund amount when the grant target is a non-monetary benefit and the refund amount when the grant target is a grant target different from the non-monetary benefit. For example, content display section 236 for a non-monetary benefit may display text such as "A non-monetary benefit is 660 yen more valuable than cash," "A non-monetary benefit is 440 yen more valuable than a credit card," or "A non-monetary benefit is 660 yen more valuable than electronic money."

[0056] The ratio display section 237 shows, as a percentage, the ratio of the index of the extent to which the grant target is given as a refund when tax exemption is applied to the consumption tax. In other words, the ratio of the numerical value shown in the content display section 236 to the amount of consumption tax shown in the unselected amount display section 232 is shown, as a percentage. In the following, the ratio of the index of the extent to which the grant target is given as a refund when tax exemption is applied to the consumption tax may be simply referred to as the refund ratio. In the illustrated example, the percentage display portion 237 for the non-monetary reward displays the text "101%." In the illustrated example, the percentage display section 237 for cash displays the text "95%." In the illustrated example, the percentage display section 237 for credit cards displays the text "97%." In the illustrated example, the percentage display section 237 for electronic money displays the text "97%."

[0057] When the determination unit 240 is selected with any of the selection receiving images 234 selected, the tax exemption app determines the grant target related to the selected selection receiving image 234 as the target of the consumption tax refund. In the illustrated example, the selection receiving image 234 of the non-currency benefit is displayed with a thick frame because it has been selected, and when the determination unit 240 is selected in this state, the tax exemption app determines the non-currency benefit as the grant target. Moreover, when the cancel section 241 is selected, the acceptance of the selection of the grant target is stopped. The individual selection section 242 is a button for individually accepting the selection of the grant target for each unselected duty-free item.

[0058] Here, when the user selects the individual selection section 242, an individual reception screen 250 is displayed on the display unit 105 of the user terminal 30 as shown in Fig. 10. The individual reception screen 250 is a screen for individually receiving the selection by the user of the unselected duty-free items to which the points are to be awarded. The individual reception screen 250 includes an individual promotion section 251, a ratio display section 252, an individual reception image 254, a cumulative image 255, a decision section 256, a cancellation section 257, and a collective selection section 258.

[0059] The individual prompting section 251 prompts the selection of the refund target for each unselected tax-free item. In the illustrated example, the individual prompting section 251 displays the text "Please select the refund target for each tax-free item." The refund rate for each grant target is displayed in the rate display section 252. This rate display section 252 displays the same information as the rate display section 237 for each grant target on the selection reception screen 230 (see FIG. 9). The individual reception image 254 individually receives the selection of the grant target for each unselected duty-free item. The individual reception image 254 displays the “duty-free item”, “price”, “consumption tax”, “refund target”, and “refund details” for each unselected duty-free item.

[0060] The information displayed in the individual reception image 254 will be described in detail. The name of the unselected duty-free items is shown in "Duty-free items". The "price" indicates the sales price including the consumption tax of the unselected duty-free item. However, the "price" may indicate the sales price excluding the consumption tax of the unselected duty-free item. "Consumption tax" shows the consumption tax on unselected duty-free items. The "Grant Target" indicates the grant target selected by the user. In the individual reception image 254, the user can select the grant target for each unselected duty-free item from non-monetary rewards, cash, credit cards, and electronic money. In the illustrated example, a non-monetary reward is selected as the grant target for unselected duty-free items "e" and "f," and cash is selected as the grant target for unselected duty-free item "q." The "refund details" displays information indicating the details of the refund given to the grant target when tax exemption is applied. In the illustrated example, the "refund details" for the non-monetary benefit of the unselected tax-free item "e" displays the text "4,040pt". In addition, in the illustrated example, the "refund details" for the non-monetary benefit of the unselected tax-free item "f" displays the text "6,060pt". In addition, in the illustrated example, the "refund details" for the non-monetary benefit of the unselected tax-free item "q" displays the text "950 yen". The tax-free application of the user terminal 30 displays the value obtained by multiplying the "consumption tax" by the refund rate for the selected grant target for each "tax-free item" in the "refund details".

[0061] In addition, in the individual reception image 254, the "refund details" for each duty-free item whose "reward target" is a non-monetary benefit may display information indicating the difference between the refund amount when the reward target is a non-monetary benefit and the refund amount when the reward target is a reward target different from the non-monetary benefit. For example, the refund amount for duty-free item "e" when the reward target is "cash" is "3,838 yen." In this case, in the individual reception image 254, the "refund details" for duty-free item "e" may display text such as "The non-monetary benefit is 202 yen cheaper than cash."

[0062] The cumulative total image 255 shows, for each of the tax-free items, the cumulative value of the index of the degree to which the item is given as a refund when the tax exemption is applied to the purchase of the unselected tax-free item. In the illustrated example, the cumulative total image 255 shows the text "10,100pt" as the cumulative value of the index of the degree to which a non-monetary benefit is given. This value of "10,100pt" is the cumulative value of the "refund content" shown in the individual reception image 254 for the unselected tax-free items "e" and "f" for which a non-monetary benefit has been selected as the refund target. In the illustrated example, the cumulative total image 255 shows the text "950 yen" as the cumulative value of the index of the degree to which cash is given. In addition, since a credit card and electronic money have not been selected as the refund target for the unselected tax-free item, the cumulative total image 255 shows the text "0 yen" as both the cumulative value of the refund amount to the credit card and the cumulative value of the refund amount as electronic money.

[0063] When the award target for all the duty-free items shown in the individual reception image 254 is set to be a non-monetary award, the text "11,110pt" is displayed as the accumulated value of the non-monetary award, and the text "0 yen" is displayed as the accumulated value of the cash in the cumulative total image 255. When the award target for all the duty-free items shown in the individual reception image 254 is set to be cash, the text "10,450 yen" is displayed as the accumulated value of the cash, and the text "0pt" is displayed as the accumulated value of the non-monetary award in the cumulative total image 255.

[0064] When the determination section 256 is selected, the tax exemption app determines the reward target selected for each tax exempt product in the individual reception image 254 as the target to be given to the user as a consumption tax refund. Moreover, when the cancel section 257 is selected, the acceptance of the selection of the grant target is stopped. Moreover, the collective selection section 258 is a button for accepting the selection of the points to be given to all unselected duty-free items at once. When the collective selection section 258 is selected, the selection acceptance screen 230 (see FIG. 9) is displayed again on the user terminal 30. In the following, it is assumed that the determination unit 256 is selected in the state shown in Fig. 10, and the non-monetary reward is determined as the reward target for the unselected duty-free items "e" and "f", and cash is determined as the reward target for the unselected duty-free item "q". In this case, the "target" of the duty-free items "e", "f", and "q" in the selection management table (see Fig. 7) is updated to "non-monetary reward", "non-monetary reward", and "cash", respectively.

[0065] In addition, the selection reception screen 230 or the individual reception screen 250 may be displayed on the user terminal 30, which allows the user to select the tax-free item designated by the user among the tax-free items purchased or reserved by the user as the selection target. In this case, for example, a list screen (not shown) showing a list of tax-free items purchased or reserved by the user during the stay period, a display reception button for receiving the display of the selection reception screen 230, and a display reception button for receiving the display of the individual reception screen 250 is displayed on the user terminal 30. In addition, when the user selects the tax-free item for which the user selects the selection target among the tax-free items shown on the list screen and then presses the display reception button of the selection reception screen 230 or the display reception button of the individual reception screen 250, the selection reception screen 230 or the individual reception screen 250 for the selected tax-free item is displayed according to the pressed button. In this case, the change of the selection target is also accepted for the tax-free item for which the selection target has already been selected.

[0066] Alternatively, instead of the tax-free app, the management server 10 may realize the reception process. In this case, when the transmission / reception unit 111 of the management server 10 receives information from the user terminal 30 indicating that an instruction to display the selection reception screen 230 on the user terminal 30 has been given, the reception process is started. Furthermore, the control unit 116 of the management server 10 acquires information on the execution timing of the reception process from the user terminal 30 via the transmission / reception unit 111, and performs the process of step 101 based on the acquired information. Furthermore, the calculation unit 115 and the control unit 116 perform the processes of steps 102 and 103 based on the selection management table stored in the management server 10. The control unit 116 of the management server 10 performs steps 104 to 106 of the reception process by controlling the display of the selection reception screen 230 on the user terminal 30 and accepting the determination of the grant target on the selection reception screen 230. The control unit 116 also controls the display of the individual reception screen 250 on the user terminal 30 and accepts the determination of the grant target on the individual reception screen 250. The calculation of the indexes displayed on the selection reception screen 230 and the individual reception screen 250 may be executed by the calculation unit 115 of the management server 10.

[0067] Furthermore, the selection reception screen 230 or the individual reception screen 250 may be displayed on the user terminal 30 before the user purchases a tax-free item. In this case, when the selection reception screen 230 is displayed on the user terminal 30 before the user purchases a tax-free item, the award target for the purchase of the tax-free item by the user is accepted in advance. Furthermore, when the individual reception screen 250 is displayed on the user terminal 30 before the user purchases a tax-free item, the award target may be accepted via the individual reception screen 250 for each tax-free item for which the user has displayed information on the user terminal 30 before purchasing the item.

[0068] 11 is a diagram showing a history management table. The history management table is a table for managing the purchase history of duty-free items. The history management table is stored in the management server 10. However, the history management table may also be stored in the user terminal 30. The history management table shows "date and time", "duty-free item", "item", "store", "receipt location", "price", "consumption tax", "purchaser", "gender", "nationality", "age group", "hobbies", "duty-free", and "customs". Note that "..." in the history management table means that the description is omitted.

[0069] The contents of the history management table will now be described in detail. The "date and time" indicates the date and time when the duty-free item was purchased. "Duty-free items" shows the names of the duty-free items purchased. The type of tax-free item is shown in "Item." The "Item" shown in the history management table has the same meaning as the "Item" shown in the pre-purchase management table (see FIG. 6). "Store" shows the name of the store that sold the duty-free item. "Pick-up location" indicates the location where the duty-free item was picked up by the purchaser. The "price" indicates the sales price including the consumption tax of the duty-free item. However, the "price" may indicate the sales price excluding the consumption tax of the duty-free item. "Consumption tax" shows the consumption tax on duty-free items.

[0070] "Purchaser" indicates information for identifying the purchaser of the "duty-free item." "Gender" indicates the gender of the "purchaser." "Nationality" indicates the nationality of the "purchaser." The "age" indicates the age of the "purchaser." "Hobbies" indicates the hobbies of the "purchaser." "Tax-free" shows information for identifying whether tax-free was applied to the purchase of the "tax-free item." An "O" shown next to "Tax-free" means that tax-free was applied to the purchase of the "tax-free item." An "X" shown next to "Tax-free" means that tax-free was not applied to the purchase of the "tax-free item." "Customs" shows information to identify whether or not a customs inspection was conducted to determine whether the conditions for tax exemption were met for the purchase of a "duty-free item." A "-" next to "Customs" means that a customs inspection was not conducted. Also, a "〇" next to "Customs" means that a customs inspection was conducted.

[0071] The attributes of the user whose information shown in FIG. 4(B) is registered and the attributes of purchaser "A" shown in the history management table are common in that their gender is "male", their nationality is "American", and their hobby is "sports". The attributes of the user and the attributes of purchaser "B" shown in the history management table are common in that their age is "40s" and their hobby is "listening to music". The attributes of the user and the attributes of purchaser "C" shown in the history management table are common in that their gender is "male". The attributes of the user and the attributes of purchaser "D" shown in the history management table are common in that their age is "40s" and their hobby is "travel". In addition, the duty-free items "a", "c", "p", and "t" shown in the pre-purchase management table as the duty-free items for which the user, whose information is registered in Fig. 4(B) displayed information on the user terminal 30 before purchasing, are shown in the history management table as the purchase history by other people. In addition, the duty-free items "a", "b", "e", and "f" shown in the selection management table as the duty-free items selected by the user, whose information is registered in Fig. 4(B), are shown in the history management table as the purchase history by other people.

[0072] In addition, in the history management table, "Customs" for purchaser "B" is indicated with "〇". In addition, purchaser "B" is required to undergo customs inspection to apply the tax exemption because the judgment server 40 judged that the tax-free purchase may be fraudulent because purchaser "B" purchased the tax-free item "p" consecutively for three days from October 2, 2024 to October 4, 2024. In addition, in the history management table, "tax exemption" for purchaser "C" is indicated with an "X." In addition, since the total amount of purchases by purchaser "C" of tax-free items, including consumables and general goods, on October 3, 2024 exceeds 500,000 yen, the conditions for tax exemption are not met and tax exemption is not applied.

[0073] The information shown in "Date and Time", "Duty-free Product", "Item", "Store", "Pickup Location", "Price", "Consumption Tax", "Purchaser", "Gender", "Nationality", "Age", and "Hobbies" in the history management table is information transmitted from the tax-free app in the user terminal 30 possessed by this "Purchaser". Note that the information shown in "Date and Time", "Duty-free Product", "Item", "Store", "Pickup Location", "Price", "Consumption Tax", "Purchaser", "Gender", "Nationality", and "Age" in the history management table may be information transmitted from the store server 20. Also, the information shown in "Tax-free" and "Customs" shown in the history management table is information transmitted from the determination server 40 regarding the result of the determination by the determination server 40 of whether or not the tax-free is applied.

[0074] 12 is a flowchart showing the flow of the suggestion process. The suggestion process is a process for suggesting duty-free products and duty-free shops to the user. The suggestion process is performed by a duty-free app of the user terminal 30. The tax-free application of the user terminal 30 acquires the latest information on the user and information on the history management table (S201). The latest information on the user includes the latest location information identified by the identification means 32 of the user terminal 30, information on the pre-purchase management table, information on the selection management table, information identified from the passport read on the passport reading screen 200, information on the user's attributes registered on the input reception screen 210, and the like.

[0075] The tax-free app extracts tax-free items that satisfy the range condition from among the tax-free items whose information is stored as the target of suggestion (S202). The range condition is a condition defined for a range from the user's current location. In the present disclosure, a range located within a predetermined distance from the user's location identified from the latest location information is defined as the range condition. The predetermined distance may be any distance, but is, for example, 5 km. In step 202, the tax-free app extracts tax-free items from a tax-free shop located in a place that satisfies the range condition or tax-free items that can be picked up at a place that satisfies the range condition.

[0076] The tax-free application judges whether or not the history of the tax-free item is shown in both the pre-purchase management table and the selection management table (S203). If the user does not display any information on the tax-free item on the user terminal 30 before purchasing the tax-free item, the history of the tax-free item is not recorded in the pre-purchase management table. Also, if the user does not select any tax-free item as a purchase target, the history of the tax-free item is not recorded in the selection management table. Therefore, the tax-free application makes the judgment in step 203 by referring to the pre-purchase management table and the selection management table. If the history of the tax-free item is indicated in both the pre-purchase management table and the selection management table (Yes in S203), the tax-free app further extracts tax-free items that satisfy the relationship condition from the tax-free items extracted in step 202 (S204). The relationship condition is a condition that is defined regarding the relationship between the history of the tax-free item indicated in the pre-purchase management table and the history of the tax-free item indicated in the selection management table. In the present disclosure, the relationship condition is defined as the tax-free item that is the subject of the proposal being indicated as a history in the pre-purchase management table and not indicated as a history in the selection management table. In the examples shown in FIGS. 6 and 7, the tax-free items "c" and "i" satisfy the relationship condition.

[0077] In addition, if the history of duty-free items is not indicated in at least one of the pre-purchase management table and the selection management table (No in S203), the tax-free app determines whether the history of duty-free items is indicated in either the pre-purchase management table or the selection management table (S205). If the history of tax-free items is indicated in either the pre-purchase management table or the selection management table (Yes in S205), the tax-free application determines whether the history of tax-free items is indicated in the selection management table (S206). If the history of the duty-free goods is indicated in the selection management table (Yes in S206), the duty-free app further extracts duty-free goods that satisfy the selection relationship condition from the duty-free goods extracted in step 202 (S207). The selection relationship condition is a condition that is determined regarding the relationship between the duty-free goods that are the subject of the proposal and the history in the selection management table. In the present disclosure, the selection relationship condition is determined such that the duty-free goods that are the subject of the proposal have a predetermined relationship with the duty-free goods indicated as history in the selection management table. The predetermined relationship may be any relationship, but for example, it is a relationship in which the type of the duty-free goods that are the subject of the proposal and the type of the duty-free goods indicated as history in the selection management table are the same or similar.

[0078] Also, if the history of the tax-free item is not shown in the selection management table (No in S206), it means that the history of the tax-free item is shown in the pre-purchase management table. In this case, the tax-free app further extracts tax-free items that satisfy the pre-purchase relationship condition from the tax-free items extracted in step 202 (S208). The pre-purchase relationship condition is a condition that is determined for the relationship between the tax-free item that is the subject of the proposal and the history in the pre-purchase management table. In the present disclosure, it is determined as the pre-purchase relationship condition that the tax-free item that is the subject of the proposal has a predetermined relationship with the tax-free item shown as history in the pre-purchase management table. The predetermined relationship may be any relationship, but for example, it is a relationship in which the type of the tax-free item that is the subject of the proposal and the type of the tax-free item shown as history in the pre-purchase management table are the same or similar.

[0079] After any of steps 204, 207, and 208, or if the history of the tax-free item is not shown in either the pre-purchase management table or the selection management table (No in S205), the process proceeds to the next step. The tax-free application further extracts tax-free items that satisfy the attribute history relationship condition from the tax-free items last extracted as the target of the proposal (S209). The attribute history relationship condition is a condition that is determined regarding the relationship between the attribute of the user who is the target of the proposal and the purchase history of the tax-free item. In the present disclosure, it is determined as the attribute history relationship condition that the tax-free item that is the target of the proposal is purchased by a purchaser who has an attribute that has a predetermined relationship with the attribute of the user who is the target of the proposal. The predetermined relationship may be any relationship, but for example, it is that the product has an attribute in common with the user who is the target of the proposal. In addition, examples of the attribute include gender, nationality, age, and hobbies. The tax-free application performs the process of step 209 by referring to the history management table.

[0080] The tax-free application further extracts tax-free items that satisfy the judgment condition from the tax-free items extracted in step 209 (S210). The judgment condition is a condition determined for the judgment by the judgment server 40 as to whether or not tax-free is applied. In the present disclosure, the judgment condition is determined such that, when the tax-free item that is the subject of the proposal is purchased by the user, it is presumed that the application of tax-free is determined for the purchase of the tax-free item during the user's stay period. In addition, the judgment condition may be such that, when the tax-free item that is the subject of the proposal is purchased by the user, it is presumed that the application of tax-free is determined for the purchase of the tax-free item during the user's stay period without requiring customs inspection. The specific contents of the judgment condition will be described. When a specific purchase is made by the same user during the stay period, it may be judged that the tax-free purchase is not applicable because there is a possibility that the tax-free purchase is fraudulent. Examples of the specific purchase include a purchase of the same tax-free product more than a predetermined number during the stay period, a consecutive purchase of the same tax-free product for more than a predetermined number of days during the stay period, and a purchase of tax-free product at the same tax-free shop more than a predetermined frequency during the stay period. Therefore, when the tax-free product that is the subject of the proposal is purchased by the user, the judgment condition may be that the purchase of the same tax-free product is not more than a predetermined number during the stay period. The predetermined number may be any number, for example, 10. Also, when the tax-free product that is the subject of the proposal is purchased by the user, the judgment condition may be that the purchase of the same tax-free product is not more than a predetermined number of days during the stay period. The predetermined number may be any number, for example, 3 days. In addition, a criterion for judgment may be that, when a user purchases a duty-free item at a duty-free shop that is the subject of a proposal, the user does not purchase the duty-free item at the same duty-free shop more than a predetermined frequency during the period of stay. The predetermined frequency may be any frequency, for example, three times per day. In addition, a criterion for judgment may be that in the history management table (see FIG. 11), "Tax-free" for the purchaser of the duty-free item that is the subject of the proposal is "◯" and "Customs" is "-". The tax-free application performs the process of step 210 based on the history of tax-free items in the selection management table and the relationship between the tax-free items in the selection management table and "tax-free" or "customs" for each tax-free item in the history management table.

[0081] When there are multiple tax-free items extracted in step 210, the tax-free application determines the priority of the proposal for the multiple tax-free items (S211). The tax-free application may give a higher priority to a tax-free item that is closer to the user's current location among the extracted tax-free items. The tax-free item closer to the user's current location is a tax-free item in a tax-free shop located near the user's current location or a tax-free item that can be picked up at a location near the user's current location. The tax-free application may also give a higher priority to a tax-free item with higher sales among the extracted tax-free items. The sales of the tax-free item may be specified from, for example, a history management table. The sales of the tax-free item may be sales for a predetermined period, such as the most recent month. When there is only one tax-free item extracted in step 210, the tax-free application determines the priority of this one tax-free item as the highest. The tax-free application displays a proposal screen on the user terminal 30 (S212). The proposal screen is a screen for proposing tax-free goods and tax-free shops to the user, as will be described in detail later. On the proposal screen, tax-free goods and tax-free shops are proposed to the user according to the priority determined in step 211.

[0082] The suggestion process is started, for example, every time a predetermined time has elapsed. The predetermined time may be any time, for example, one hour. The suggestion process may be started, for example, on the condition that a tax-free app is started in the user terminal 30. The suggestion process may be started, for example, when a tax-free goods store or a place where tax-free goods can be picked up, which is predetermined as a candidate for suggestion, is located within a predetermined range from a location identified from the latest location information.

[0083] The range condition is not limited to the above example. The range condition may be, for example, a range that the user can reach within a predetermined time from the current location by himself or by using a transportation means. The predetermined time may be any time, for example, 60 minutes. The related condition is not limited to the above-mentioned example. For example, the related condition may be that the tax-free product to be proposed is the same or similar to the tax-free product shown as a history in both the pre-purchase management table and the selection management table.

[0084] In addition, in the present disclosure, duty-free products and stores selling duty-free products that satisfy all the conditions in the processes of steps 202 to 210 of the proposal process are determined as targets for proposal to the user, but this is not limited to this. For example, duty-free products and stores selling duty-free products that satisfy at least one of the range conditions, the relationship conditions, the selection relationship conditions, the pre-purchase relationship conditions, and the attribute history relationship conditions in the proposal process may be determined as targets for proposal to the user. Even in this case, duty-free products and stores selling duty-free products that do not satisfy the judgment conditions may not be determined as targets for proposal to the user. For example, if there is a specific duty-free item that satisfies the range conditions and the judgment conditions, this specific duty-free item may be determined to be the target of the suggestion even if this specific duty-free item does not satisfy any of the relationship conditions, the selection relationship conditions, the pre-purchase relationship conditions, and the attribute history relationship conditions. Also, for example, it is assumed that there is a store that satisfies the range condition for the sales of the duty-free item "p". The duty-free item "p" satisfies the relationship condition because it is shown in the pre-purchase management table (see FIG. 6) but not shown in the selection management table (see FIG. 7). The duty-free item "p" satisfies the attribute history relationship condition because it is a duty-free item shown in the purchase history of "B", who is a purchaser with the same attributes as the user, namely, "40s" age group and "music appreciation" hobby. On the other hand, the user purchases the duty-free item "p" for two consecutive days on October 10, 2024 and October 11, 2024. If the user also purchases the duty-free item "p" on October 12, 2024, this corresponds to the purchase of the same duty-free item "p" for three consecutive days during the stay period, and the determination server 40 may determine that there is a possibility of fraud in the purchase of the duty-free item. Also, the duty-free item "p" is a duty-free item purchased on three consecutive days during the stay by purchaser "B" whose "Customs" in the history management table is "0". Therefore, the duty-free item "p" does not satisfy the judgment condition, and in this case, the duty-free item "p" is not determined as a target for suggestion to the user. Also, for example, duty-free goods whose sales ranking is equal to or higher than a predetermined ranking may be determined as the target of the proposal. The predetermined ranking may be any ranking, for example, 10th place. Also, the sales of the duty-free goods may be specified from, for example, a history management table. Also, the sales of the duty-free goods may be the sales in a predetermined period, such as the most recent month.

[0085] Fig. 13(A) is a diagram showing a proposal screen 270. The proposal screen 270 is displayed by executing a proposal process (see S212 in Fig. 12). The proposal screen 270 is also displayed on the display unit 105 of the user terminal 30. On the proposal screen 270, a proposal image 271 and a stop button 280 for stopping the display of the proposal screen 270 are displayed. The proposed image 271 is an image for proposing a tax-free product to the user. The proposed screen 270 displays the proposed image 271 for each tax-free product that is the subject of the proposal. More specifically, the proposed image 271 relating to the tax-free product with a higher priority determined in the proposal process is displayed at the top of the figure on the proposal screen 270, so that the proposed image 271 relating to the tax-free product with a lower priority is not displayed. In addition, the proposed image 271 relating to the tax-free product with a lower priority is displayed by the user scrolling the proposal screen 270. However, only the two proposed images 271 shown in the figure may be displayed on the proposal screen 270, and the proposed image 271 of the tax-free product with a lower priority than the tax-free product related to these two proposed images 271 may not be displayed on the proposal screen 270. In the example shown in the figure, the proposed image 271 relating to the tax-free product "c" is displayed at the top of the proposal screen 270, and the proposed image 271 relating to the tax-free product "t" is displayed second from the top.

[0086] Here, it is assumed that there is a store that satisfies the range condition (see S202 in FIG. 12) for selling the duty-free item "c". The duty-free item "c" is shown in the pre-purchase management table (see FIG. 6) but is not shown in the selection management table (see FIG. 7), and therefore satisfies the relationship condition (see S204 in FIG. 12). The duty-free item "c" is also shown in the purchase history of a purchaser "A" who has the same attributes as the user, namely, the nationality of "USA", the gender of "male", and the hobby of "sports" (see FIG. 11), and therefore satisfies the attribute history relationship condition (see S209 in FIG. 12). The purchase of the duty-free item "c" by the user does not meet the conditions that are determined to be possibly fraudulent, and in the history management table, the "tax-free" of "A" and "D", who are purchasers of the duty-free item "c", is "〇" and the "customs" is "-". Therefore, the duty-free product "c" satisfies the determination condition (see S210 in FIG. 12). As a result, the duty-free product "c" is determined as an item to be proposed on the proposal screen 270. In addition, it is assumed that there is a store that satisfies the range condition for the sales of the tax-free item "t". In addition, the tax-free item "t" satisfies the relationship condition because it is shown in the pre-purchase management table but not shown in the selection management table. In addition, the tax-free item "t" satisfies the attribute history relationship condition because it is a tax-free item shown in the purchase history of the purchaser "D" who has the same attributes as the user, that is, the age group "40s" and the hobby "travel". In addition, the purchase of the tax-free item "t" by the user does not meet the conditions that are judged to be possibly fraudulent, and in the history management table, the "tax-free" of "D" who is the purchaser of the tax-free item "t" is "〇" and the "customs" is "-". Therefore, the tax-free item "c" satisfies the judgment condition. As a result, the tax-free item "t" is determined to be a target to be proposed on the proposal screen 270.

[0087] The proposed image 271 shows a duty-free item section 272, a price section 273, a consumption tax section 274, a photo section 275, a relationship display section 276, a list button 277, a map button 278, and a transportation button 279. The following describes the proposed image 271 relating to the duty-free item "c." The name of the tax-free item that is the subject of the suggestion is displayed in the tax-free item section 272. In the illustrated example, the text of the name of the tax-free item, "c", is displayed.

[0088] The price section 273 shows the sales price including the consumption tax of the tax-free product that is the subject of the proposal at the tax-free shop that is the subject of the proposal. However, the price section 273 may show the sales price excluding the consumption tax. In the illustrated example, the price section 273 shows the text of "11,000 yen" which is the sales price of the list price, the text of "9,900 yen" which is the sales price after discount, and the text of "10% OFF" which is the discount rate of the sales price with respect to the list price excluding the consumption tax. In addition, in the present disclosure, when a tax-free product that satisfies the benefit condition is purchased by a user, a benefit is given, and the price section 273 of the proposed image 271 related to the tax-free product that satisfies the benefit condition shows the content of the benefit. In addition, in the present disclosure, one of the benefit conditions is that the tax-free product is sold or can be received at a place within a predetermined distance from a position specified from the latest location information. In addition, in the present disclosure, one of the benefit conditions is that the tax-free product is sold at a store that sells the tax-free product purchased or reserved by the user during the stay period. Also, the condition for the special offer may be that both of the above two conditions are satisfied, or that only one of the above conditions is satisfied. In the illustrated example, the price section 273 shows the content of the discount that is a special offer for the duty-free item that satisfies the special offer condition. Also, the price section 273 shows the text "Price at the nearest store" which shows that the price is the selling price at the duty-free shop that is the subject of the proposal.

[0089] The consumption tax on the sales price of the tax-free item that is the subject of the proposal at the tax-free shop that is the subject of the proposal is displayed in the consumption tax section 274. In the illustrated example, the consumption tax section 274 displays the text "Consumption tax: 900 yen." Photo section 275 shows photos of the duty-free items that are the subject of the proposal. The relationship display section 276 displays information indicating the relationship between the user's location identified from the latest location information and the tax-free shop that is the subject of the proposal. In the illustrated example, the relationship display section 276 displays the text "Nearest sales location: Approximately 15 minutes from current location," which means the time it takes for the user to reach the tax-free shop that is the subject of the proposal from the identified location.

[0090] List button 277 accepts display of a list of places that handle the proposed duty-free goods. The places that handle the proposed duty-free goods include duty-free shops that sell the proposed duty-free goods, airports where the proposed duty-free goods can be picked up, etc. Map button 278 accepts display of a map of locations that handle the proposed duty-free items. The transportation button 279 accepts a display of information on the means of transportation for the user to reach the proposed duty-free shop from the user's location.

[0091] In the above example, the proposal screen 270 is displayed on the user terminal 30 by executing the proposal process, but the present invention is not limited to this. When the suggestion process is executed, an email or a push notification may be sent to the user terminal 30. In this case, when a URL or a button for accepting the start of the tax-free app indicated in the email or the push notification received by the user terminal 30 is selected, the suggestion screen 270 may be displayed on the user terminal 30.

[0092] Here, when the user selects, for example, the list button 277 of the proposed image 271 related to the duty-free item "c" on the proposal screen 270, as shown in Fig. 13(B), a duty-free shop list screen 290 targeting the duty-free item "c" is displayed on the display unit 105 of the user terminal 30. On the duty-free shop list screen 290, a target display section 291 and a handling location image 293 are displayed. The target display section 291 displays information indicating the tax-free goods that are the target of the suggestion on the tax-free shop list screen 290. In the illustrated example, the target display section 291 displays the text "List of places that sell tax-free goods "c"".

[0093] The sales location image 293 shows information on the place of sale of the tax-free goods that are the subject of the proposal. The duty-free shop list screen 290 displays a sales location image 293 for each place of sale of the tax-free goods that are the subject of the proposal. The sales location image 293 shows a location display section 294, a price display section 295, a location display section 296, a relationship display section 297, and a transportation button 298. Note that, hereinafter, the place of sale of the tax-free goods that are the subject of the proposal in the sales location image 293 may be referred to as the target sales location.

[0094] The handling location image 293 relating to the store "I" which is the handling location of the target product will be described. Information indicating the name of the place where the item is handled is displayed in the location display section 294. In the example shown in the figure, the location display section 294 displays the text "Store I," which is a duty-free store. The sales price including the consumption tax of the tax-free item at the target sales point and the consumption tax are displayed in the price display section 295. In the illustrated example, the price display section 295 displays the text "Price: 9,900 yen (consumption tax: 900 yen)". The location of the place where the target is handled is displayed in the location display section 296. In the illustrated example, the location display section 296 displays the text "Location: A-ku 2-1." Information indicating the relationship between the user's location identified from the latest location information and the target handling location is displayed in the relationship display section 297. In the illustrated example, the relationship display section 297 displays the text "Time required from current location: about 15 minutes", which means the time it takes for the user to reach the target handling location from the identified location. The transportation button 298 accepts a display of information on the means of transportation for the user to reach the target handling location from the user's location.

[0095] Furthermore, the duty-free shop list screen 290 includes a turn acceptance section 292 and a cancellation section 299 . The order acceptance section 292 accepts the selection of the display order of each handling location image 293. The duty-free shop list screen 290 of the present disclosure shows an order acceptance section 292 related to time and an order acceptance section 292 related to price. When the order acceptance section 292 related to time is selected, the handling location images 293 are displayed in order from the handling location closest to the user's location. When the order acceptance section 292 related to price is selected, the handling location images 293 are displayed in order from the handling location of the target duty-free product with the lowest sales price that is the subject of the proposal. In the illustrated example, the order acceptance section 292 related to time is selected. Note that, when the user scrolls the duty-free shop list screen 290, the handling location images 293 in the rear display order are also displayed. However, only the two handling location images 293 shown in the figure are displayed on the duty-free shop list screen 290, and the handling location images 293 related to the handling locations of the target products with a lower priority of the proposal than these two handling location images 293 may not be displayed on the duty-free shop list screen 290. The cancel section 299 accepts the cancellation of the display of the duty-free shop list screen 290. When the cancel section 299 is selected, the suggestion screen 270 (see FIG. 13(A)) is displayed again on the display unit 105 of the user terminal 30.

[0096] Furthermore, when the user selects the map button 278 of the proposed image 271 relating to the duty-free product "c" on the proposal screen 270 (see FIG. 13(A)), for example, a handling map screen 300 for the duty-free product "c" is displayed on the display unit 105 of the user terminal 30, as shown in FIG. 14(A). The handling map screen 300 is a screen showing a map of the places where the proposed duty-free product is handled. The handling map screen 300 shows a map image 301 and a selected location image 306. The map image 301 is a map of the location where the proposed tax-free goods are sold. In the illustrated example, the map image 301 shows a map covering "Area A" and "Area B." The map image 301 shows an object display section 302, a current location display section 303, a location position section 304, and a selection display section 305.

[0097] The target display section 302 displays information indicating the tax-free product that is the target of the suggestion on the handling map screen 300. In the illustrated example, the target display section 302 displays the text "Handling location map of tax-free product "c"." A current location display section 303 shows the user's current location on a map, which is identified from the latest location information. The location position section 304 shows the location on the map of the place where the tax-free goods that are the subject of the proposal are handled. In the present disclosure, the location position section 304 for each place that is located within a predetermined range from the user's current location among the places where the tax-free goods that are the subject of the proposal are handled is displayed on the map image 301. Note that in the present disclosure, when the map in the map image 301 is reduced by the user operating the user terminal 30, a wider map is displayed in accordance with this reduction. In this case, the location position section 304 for each place where the tax-free goods are handled that is located on the newly displayed map is also newly displayed. The selection display section 305 is a frame-shaped image that indicates which location location section 304 is selected. In the present disclosure, when a location location section 304 is selected by the user, the selection display section 305 that targets the selected location location section 304 is displayed. In the following, it is assumed that the location location section 304 relating to the duty-free shop "I" is selected.

[0098] The selected location image 306 is an image showing information about a place where duty-free goods are sold, the place location section 304 of which is selected on the map image 301. The selected location image 306 shows a place display section 307, a price display section 308, a location display section 309, a relationship display section 310, and a transportation button 311. Note that the place where duty-free goods are sold, the place location section 304 of which is selected on the map image 301, may be referred to as a selected location below. Information indicating the name of the selected location is displayed in the location display portion 307. In the illustrated example, the location display portion 307 displays the text "Store I", which is a duty-free store. The price display section 308 displays the sales price and consumption tax including the consumption tax of the tax-free item at the selected location. In the illustrated example, the price display section 308 displays the text "Price: 9,900 yen (consumption tax: 900 yen)". Note that the price display section 308 may display the sales price and consumption tax excluding the consumption tax of the tax-free item at the selected location. The location of the selected location is displayed in the location display portion 309. In the illustrated example, the location display portion 309 displays the text "Location: A-ku 2-1." Information indicating the relationship between the user's location identified from the latest location information and the selected location is displayed in the relationship display section 310. In the illustrated example, the relationship display section 310 displays the text "Time required from current location: about 15 minutes", which means the time it will take for the user to reach the selected location from the identified location. The transportation button 311 accepts a display of information on the means of transportation for the user to reach the selected location from the user's location.

[0099] Also displayed on the handling map screen 300 is a cancel section 312 that accepts the cancellation of the display of the handling map screen 300. When the cancel section 312 is selected, the proposal screen 270 is displayed again. Furthermore, when the user selects, for example, the transportation button 279 of the proposed image 271 related to the duty-free item "c" on the proposal screen 270 (see FIG. 13(A)), a transportation screen 320 is displayed on the display unit 105 of the user terminal 30 as shown in FIG. 14(B). The transportation screen 320 is a screen for displaying information on the transportation for the user to reach the place where the duty-free item is handled from the user's location. The transportation screen 320 shows a duty-free item display section 321, a price display section 322, a location display section 323, a photo display section 324, a relationship display section 325, a transportation display section 326, a map reception section 327, and a cancellation section 328. In the following, it is assumed that the transportation button 279 of the proposal image 271 relating to the duty-free item "c" on the proposal screen 270 is selected, and thus the transportation screen 320 is displayed.

[0100] The name of the tax-free item that is the subject of the suggestion is displayed in the tax-free item display section 321. In the illustrated example, the tax-free item display section 321 displays the text "Duty-free item "c"". The price display section 322 shows the sales price including the consumption tax of the tax-free product that is the subject of the proposal and the consumption tax at the place where the tax-free product that is the subject of the proposal is handled. In the illustrated example, the price display section 308 shows the text "Price: 9,900 yen (consumption tax: 900 yen)". Note that the price display section 322 may show the sales price of the tax-free product excluding the consumption tax. The location of the place where the tax-free goods that are the subject of the proposal are handled is displayed in the location display section 323. In the example shown in the figure, the location display section 323 displays the text "Location: A-zone 2-1." The photo display section 324 shows a photo of the proposed duty-free item. Information showing the relationship between the user's location identified from the latest location information and the place where the tax-free goods that are the subject of the proposal are sold is displayed in the relationship display section 325. In the illustrated example, the relationship display section 325 shows the text "Time required from current location: about 15 minutes", which means the time it takes for the user to reach the place where the tax-free goods that are the subject of the proposal are sold from the identified location.

[0101] The transportation display section 326 shows the transportation means for the user to reach the place where the tax-free goods that are the subject of the proposal are handled from the user's location. In the illustrated example, the transportation display section 326 shows the text "(1) Walking (from the current location to Station A): 5 minutes" which is the transportation means from the user's location to the station and the time required to reach the station. The transportation display section 326 also shows the text "(2) Train (from Station A to Station B): 4 minutes → Line C to Station D, 1 station" which is the transportation means from the station where the user reaches by walking to the nearest station where the tax-free goods that are the subject of the proposal are handled, the target train line and destination, and the time required to reach the station. The transportation display section 326 also shows the text "(3) Walking (from Station B to Store I): 6 minutes" which is the transportation means from the station where the user reaches by riding the train to the place where the tax-free goods that are the subject of the proposal are handled and the time required to reach the station.

[0102] The map reception section 327 receives a display of a map showing the positional relationship between the user's location and the place where the tax-free goods that are the subject of the proposal are handled. When the map reception section 327 is selected, the handling map screen 300 is displayed. In this case, the location position section 304 displayed on the handling map screen 300 is only the location position section 304 related to the place where the tax-free goods that are the subject of the proposal are handled on the transportation screen 320. The cancel portion 328 accepts a request to cancel the display of the transportation screen 320. When the cancel portion 328 is selected, the suggestions screen 270 is displayed again.

[0103] The duty-free app determines the contents of the relationship display section 276 on the proposal screen 270, the relationship display section 297 on the duty-free shop list screen 290, the relationship display section 310 on the handling map screen 300, and the relationship display section 325 and the transportation display section 326 on the transportation means screen 320, based on the latest location information and the locational relationship between the proposed handling location.

[0104] When the transportation button 298 on the duty-free shop list screen 290 (see FIG. 13(B)) is selected, a transportation screen 320 is displayed for the duty-free goods handling location related to the handling location image 293 on which the transportation button 298 is located. In addition, when the transportation button 311 on the handling map screen 300 (see FIG. 14(A)) is selected, a transportation screen 320 is displayed for the duty-free handling location related to the selected location image 306 on which the transportation button 311 is located.

[0105] Also, instead of the tax-free app, the management server 10 may realize the proposal process. In this case, when the transmitting / receiving unit 111 of the management server 10 receives information indicating that the start condition of the proposal process is satisfied from the user terminal 30, the proposal process is started. Also, the transmitting / receiving unit 111 of the management server 10 acquires the information described in step 201 from the user terminal 30. Also, the extraction unit 114 of the management server 10 performs the processes of steps 202 to 210 based on the information received by the transmitting / receiving unit 111. Also, the control unit 116 performs the processes of steps 211 and 212 based on the result of extraction by the extraction unit 114. The control unit 116 of the management server 10 also controls the display of the proposal screen 270, the duty-free shop list screen 290, the handling map screen 300, and the transportation screen 320 on the user terminal 30. The control unit 116 also accepts user operations on the proposal screen 270, the duty-free shop list screen 290, the handling map screen 300, and the transportation screen 320, and transmits information corresponding to the accepted operations to the user terminal 30 via the transmission / reception unit 111, thereby controlling the display of images on the user terminal 30.

[0106] In addition, although it has been described that the target of the information on places and transportation means displayed on the proposal screen 270, the duty-free shop list screen 290, the handling map screen 300, and the transportation means screen 320 is duty-free shops, the target of the information on places and transportation means displayed on the proposal screen 270, the duty-free shop list screen 290, the handling map screen 300, and the transportation means screen 320 may be airports that sell or handle duty-free goods.

[0107] 15(A) is a diagram showing a code screen 340. The code screen 340 is a screen showing a code in which information used to determine whether or not tax exemption is applied is encoded. The code screen 340 is used when a user purchases a tax-free item. The code screen 340 is also displayed on the display unit 105 of the user terminal 30. On the code screen 340, a personal identification image 341 and a code image 351 are displayed.

[0108] The personal identification image 341 is an image related to personal identification, which is to confirm whether or not the user who is the purchaser of the duty-free goods is the same person as the person shown on the passport. The personal identification image 341 includes an explanation section 342, a photo section 343, a name section 354, a gender section 344, an age section 345, a nationality section 346, a height section 347, a photographed explanation section 348, a self-photographed explanation section 349, and a self-photographed acceptance button 350. Explanation section 342 displays information for explaining that identity verification will be performed using identity verification image 341. In the illustrated example, explanation section 342 displays the text "Identity verification will be performed." The photograph section 343 shows the photograph shown on the passport. The name section 354 shows the name as it appears on the passport. The gender section 344 indicates the gender listed on the passport. The age section 345 indicates the age determined from the date of birth stated on the passport. The nationality section 346 indicates the nationality stated on the passport. The information shown in the photo section 343, the name section 354, the gender section 344, the age section 345, and the nationality section 346 is information specified from the passport information read on the passport reading screen 200. The tax-free app of the user terminal 30 generates each piece of information to be displayed in the photo section 343, the name section 354, the gender section 344, the age section 345, and the nationality section 346 from the passport information read on the passport reading screen 200. Note that when a passport is not read, each piece of information to be displayed in the photo section 343, the name section 354, the gender section 344, the age section 345, and the nationality section 346 may be generated from information inputted to the user terminal 30 by the user.

[0109] The height section 347 indicates the height of the person on the passport estimated from the facial photograph shown on the passport. The duty-free application of the user terminal 30 estimates the height of the person on the passport from the facial photograph on the passport read on the passport reading screen 200. Any method may be used to estimate the height based on the facial photograph. The photographed explanation section 348 shows an explanation that the user may be photographed. An example of a case where the user may be photographed is a case where a duty-free shop uses a system that authenticates the user by comparing the photo section 343 with a photo taken by the user. In such a case, the duty-free shop reads the photo section 343 and photographs the user, so that the photographed explanation section 348 describes that the user will be photographed. In the illustrated example, the photographed explanation section 348 shows a text that reads, "In the case of a store that is a target of the verification system, a photograph will be taken by the store's equipment." Note that the information shown in the photographed explanation section 348 may be a text such as, "Message to the store: Please take a photo to verify the purchaser of the duty-free goods." In other words, the information shown in the photographed explanation section 348 may be information about the user being photographed.

[0110] The self-photographing explanation section 349 shows an explanation about the user photographing the user himself. The tax-free app of the present disclosure is capable of authenticating the user by comparing the user's photograph taken by the camera 31 with the passport photograph read on the passport reading screen 200. Therefore, the self-photographing explanation section 349 shows an explanation about the user photographing the user himself and comparing it. In addition, the self-photographing explanation section 349 shows an explanation that when the user photographs the user himself and compares it, the rate of the consumption tax refund due to the application of the tax exemption increases. In the illustrated example, the self-photographing explanation section 349 shows the text "When you photograph and compare yourself, the consumption tax refund rate increases by 1%." Self-photographing acceptance button 350 is a button for accepting verification by the user taking a photograph of himself / herself.

[0111] The information shown in the personal identification image 341 is not limited to the above-mentioned example. The personal identification image 341 may show the weight of the person whose passport is printed, estimated from the face photograph shown on the passport. In this case, the duty-free app of the user terminal 30 estimates the weight of the person whose passport is printed, from the face photograph on the passport read on the passport reading screen 200. Any method may be used to estimate the weight based on the face photograph. In addition, the personal identification image 341 shows a name section 354 as the user's name, and shows a gender section 344, an age section 345, a nationality section 346, and a height section 347 as the user's attributes, but is not limited to these. It is sufficient that the personal identification image 341 shows at least one of the user's name and the user's attributes.

[0112] The code image 351 is an image showing a code in which information used to determine whether or not tax exemption is applied is encoded. The code image 351 shows a reading promotion portion 352 and a code portion 353. The reading prompting section 352 prompts a duty-free shop clerk to read the code section 353. In the illustrated example, the reading prompting section 352 displays the text "Please read the QR code (for store use)." The code portion 353 shows a code in which information used to determine whether or not tax exemption is applied is encoded. In the illustrated example, the code portion 353 shows a QR code (registered trademark). Note that information specified from the code portion 353 and used to determine whether or not tax exemption is applied includes the name, sex, date of birth, passport number, and the like written on the passport. Also, information specified from the code portion 353 and used to determine whether or not tax exemption is applied includes information input and registered on the input reception screen 210 (see FIG. 4(B)).

[0113] When a user purchases a tax-free product, the user operates the user terminal 30, and a code screen 340 is displayed on the user terminal 30. A clerk at the duty-free shop uses the reading means of the store server 20 to read the code section 353 displayed on the code screen 340 to obtain information used to determine whether or not tax exemption is applied (see S6 in FIG. 5). The information obtained by the store server 20 by reading the code section 353 includes information shown on the passport read on the passport reading screen 200, information entered and registered on the input reception screen 210, and the like. The clerk at the duty-free shop instructs the user to present his / her passport. The clerk then uses the photograph shown on the presented passport and the information shown in the photograph section 343, name section 354, gender section 344, age section 345, nationality section 346, and height section 347 to visually determine whether or not the user is the same person whose photograph is shown on the passport, thereby verifying the identity of the user. In addition, if the duty-free shop uses a system that authenticates the user by comparing the photo section 343 with a photograph taken of the user, the duty-free shop staff will use equipment to read the photo section 343 and take a photograph of the user, thereby authenticating the user and confirming their identity.

[0114] Also, for example, when the user selects self-photographing acceptance button 350 on code screen 340, a self-verification screen 360 is displayed on display unit 105 of user terminal 30 as shown in Fig. 15(B). Self-verification screen 360 is a screen for a user to photograph himself / herself for verification. Self-verification screen 360 shows a photographing promotion section 361, a verification explanation section 362, a reading display section 363, a photographing section 364, and a cancellation section 365. The photographing prompting section 361 prompts the user to take a photograph of himself / herself. In the illustrated example, the photographing prompting section 361 displays the text "Please take a photograph of your own face." Information explaining the subject of matching is displayed in the matching explanation section 362. In the illustrated example, the matching explanation section 362 displays the text "Your identity will be verified by comparing the photographed face with the face photograph on your passport." The reading display section 363 shows the subject photographed by the camera 31. When the user's face is included in the angle of view of the camera 31 while the self-verification screen 360 is being displayed, the part of the face that is included in the angle of view is displayed on the reading display section 363. While checking the part of the face displayed on the reading display section 363, the user adjusts the part of the face to be read by the camera 31. When the photographing section 364 is selected, photographing by the camera 31 is performed. When the cancel section 365 is selected, the shooting by the camera 31 is stopped, and the code screen 340 is displayed again on the user terminal 30.

[0115] Here, for example, when the user selects the photographing section 364, the tax-free application compares the user's face shown in the image obtained by photographing with the face photo of the passport read on the passport reading screen 200. Then, when the tax-free application verifies that the user is the same as the person shown in the face photo of the passport as a result of the comparison, it displays a comparison result screen 370 shown in FIG. 16(A) on the display unit 105 of the user terminal 30. The comparison result screen 370 is a screen showing the result of the comparison between the user's face photographed by the user himself and the face photo of the passport. The comparison result screen 370 shown in FIG. 16(A) shows an explanation section 371, a comparison result display section 372, a refund explanation section 373, and an end button 374.

[0116] Explanation section 371 explains that the result of the match is displayed on match result screen 370. In the illustrated example, explanation section 371 displays the text "Match result." The result of the matching is displayed in the matching result display section 372. In the illustrated example, the matching result display section 372 displays the text "Authenticated as the passport holder," which means that the user has been authenticated as the person shown in the facial photograph on the passport as a result of the matching. The refund explanation section 373 shows an explanation of the fact that the tax exemption application will increase the consumption tax refund rate because the comparison was performed by photographing the user himself / herself. In the illustrated example, the refund explanation section 373 shows the text "The consumption tax refund rate will increase by 1%." When the end button 374 is selected, the matching result screen 370 is hidden.

[0117] Furthermore, the tax-free application may determine that the user is not the same as the person shown in the passport photograph as a result of comparing the user's face shown in the image obtained by photographing on the identity verification screen 360 with the passport photograph read on the passport reading screen 200. In this case, the tax-free application causes the display unit 105 of the user terminal 30 to display a verification result screen 370 shown in Fig. 16(B). The verification result screen 370 shown in Fig. 16(B) displays an explanation section 371, a verification result display section 372, and an end button 374. Explanation section 371 and end button 374 shown in FIG. 16(B) are the same as explanation section 371 and end button 374 shown in FIG. 16(A). In addition, the matching result display section 372 shown in FIG. 16(B) displays the text “Does not match passport holder.”, which means that the matching result does not verify that the user is the same as the person shown in the passport photograph. Also, the refund explanation section 373 (see FIG. 16(A)) is not displayed on the collation result screen 370 shown in FIG. 16(B). In other words, if the user is not authenticated, the percentage of the refund of the consumption tax due to the application of the tax exemption does not increase.

[0118] The duty-free shop staff will verify the identity of the person by referring to the verification results shown on the verification result screen 370. If it is verified that the user is the same person as the person shown in the passport photograph, the clerk of the duty-free shop causes the reading means of the store server 20 to read the receipt output from the register (not shown) of the duty-free shop upon the purchase of the duty-free goods (see S7 in FIG. 5). The clerk also causes the store server 20 to transmit information identified from the code portion 352 read on the code screen 340 and the information on the read receipt to the determination server 40 and the management server 10 (see S8 and S9 in FIG. 5).

[0119] Instead of the tax-free app, the management server 10 may display the code screen 340 on the user terminal 30. In this case, the control unit 116 of the management server 10 generates the code screen 340 based on the passport information read on the passport reading screen 200 and the user information inputted and registered on the input reception screen 210, and displays the generated code screen 340 on the user terminal 30. Furthermore, when the control unit 116 of the management server 10 receives from the user terminal 30 information indicating that the self-photographing acceptance button 350 on the code screen 340 has been selected, it causes the control unit 116 to display the self-verification screen 360 on the user terminal 30. Then, when the user's face is photographed on the self-verification screen 360, the control unit 116 compares the photographed face with the face photo on the passport read on the passport reading screen 200, and causes the user terminal 30 to display a comparison result screen 370 (see FIGS. 16(A) and (B)) according to the result of the comparison.

[0120] FIG. 17 is a flow chart diagram showing the flow of post-purchase processing. Post-purchase processing is processing that is performed after a user purchases or reserves a tax-free item. The post-purchase processing is performed by a tax-free app of the user terminal 30. In the present disclosure, when a user reserves a tax-free item on the user terminal 30, the post-purchase processing is started when the reservation is completed. Also, when a user purchases or reserves a tax-free item at a tax-free shop, the post-purchase processing is started when information indicating that the purchase or reservation is completed is sent from the store server 20 to the user terminal 30. However, the user terminal 30 may obtain information indicating that the purchase or reservation of the tax-free item is completed from the store server 20 via the management server 10. The tax-free app of the user terminal 30 acquires purchase information (S301). The purchase information is information on the tax-free item purchased or reserved by the user. Examples of the purchase information include information for identifying the purchased or reserved tax-free item, the purchase price of the purchased tax-free item or the reservation price of the reserved tax-free item, the amount of consumption tax on the purchase of the purchased or reserved tax-free item, and information for identifying the tax-free shop used to purchase or reserve the tax-free item. When the user purchases or reserves the tax-free item at a tax-free shop, the user terminal 30 acquires the purchase information from the store server 20. The user terminal 30 may acquire the purchase information from the store server 20 via the management server 10. The tax-free app writes the acquired purchase information to the selection management table (see FIG. 7) to update the history of the tax-free item in the selection management table.

[0121] The tax-free application determines whether or not a point is to be awarded to the purchased or reserved tax-free product (S302). The tax-free application makes the determination in step 302 by referring to the selection management table. If the object of the purchase or reservation of the tax-free product has been selected (Yes in S302), the tax-free app generates refund schedule information for the purchase or reservation of the tax-free product (S303). The refund schedule information is information indicating the contents of the refund to be made by the grant of the selected object of the tax-free product.

[0122] If the grant target for the purchased or reserved tax-free item has not been selected (No in S302), or after step 303, the tax-free app determines whether the purchase or reservation of the tax-free item during the user's stay satisfies the warning condition (S304). The warning condition is a condition used to determine whether or not to warn the user about the current or next purchase or reservation of tax-free items. If the warning condition is satisfied, the tax-free app decides to warn the user about the purchase or reservation of tax-free items. In addition, in the present disclosure, it is defined as a warning condition that it is determined that the tax-free may not be applied due to the current or next purchase or reservation of tax-free items by the user. Examples of cases in which the tax-free may not be applied due to the current or next purchase or reservation of tax-free items by the user include cases in which the current or next purchase or reservation of tax-free items by the user does not satisfy the tax-free condition, and cases in which it is determined that customs inspection is required to apply the tax-free to the current or next purchase or reservation of tax-free items by the user. In addition, cases where it is determined that a customs inspection is required to apply the tax exemption to the current or next purchase or reservation of a tax-free item by the user include the above-mentioned cases where it is determined that the tax-free purchase may be fraudulent. The tax-free app determines whether or not the warning condition is met based on the history of tax-free items in the selection management table.

[0123] When the warning condition is satisfied (Yes in S304), the tax-free app determines whether the current warning condition is satisfied (S305). In the present disclosure, the current warning condition is determined to be that the tax-free item purchased or reserved by the user may not be eligible for tax exemption. When the current warning condition is satisfied (Yes in S305), the tax-free application generates current warning information (S306). The current warning information is information indicating a warning for the user's current purchase or reservation of a tax-free item.

[0124] Moreover, if the warning condition is not satisfied (No in S305), it means that the next warning condition is satisfied. The next warning condition is that it is determined that tax exemption may not be applied to the user's next purchase or reservation of a tax-free item. In this case, the tax exemption app generates next warning information (S307). The next warning information is information indicating a warning for the user's next purchase or reservation of a tax-free item. After the process of either step 306 or step 307, or if the warning condition is not satisfied (No in S304), the process proceeds to the next step. The tax-free app causes the user terminal 30 to display a purchase result screen (S308). The purchase result screen is a screen that displays information regarding the result of the user's purchase or reservation of a tax-free item, as will be described in detail later. In addition, when the tax-free app generates information in step 303, step 306, or step 307, the tax-free app causes the generated information to be displayed on the purchase result screen.

[0125] 18 is a diagram showing a purchase result screen 380. The purchase result screen 380 is displayed as a result of post-purchase processing being performed (S308 in FIG. 17). The purchase result screen 380 is also displayed on the display unit 105 of the user terminal 30. 18 is a purchase result screen 380 displayed on the same day as the purchase date as a result of the post-purchase process (see FIG. 17) executed when the user purchased the duty-free item "c" at the duty-free shop "I" on October 12, 2024. Also, it is assumed that the user had selected the non-monetary benefit to be awarded for the purchased duty-free item "c" before the purchase. On purchase result screen 380, a purchase result image 381, a warning image 390, and a reception explanation image 395 are displayed.

[0126] Purchase result image 381 is an image showing information about the result of a user's purchase or reservation of a duty-free item. Purchase result image 381 shows a duty-free item explanation section 382, ​​a price explanation section 383, a store explanation section 384, a planned refund explanation section 385, a cumulative refund explanation section 386, a change explanation section 387, a lump-sum receipt button 388, and an individual receipt button 389. The duty-free item explanation section 382 displays information indicating whether the duty-free item is a purchase or reservation, and explains which duty-free item the user has purchased or reserved. In the illustrated example, the duty-free item explanation section 382 displays the text "You have purchased the duty-free item "c." The price explanation section 383 shows the purchase price including consumption tax of the tax-free item by the user or the sales price including consumption tax at the time of reservation, and the amount of consumption tax of the tax-free item. In the illustrated example, the price explanation section 383 shows the text "Purchase price: 9,900 yen (consumption tax: 900 yen)". Note that the price explanation section 383 may show the price excluding consumption tax.

[0127] The store description section 384 describes the duty-free store where the user purchased or reserved the duty-free item. In the illustrated example, the store description section 384 displays the text "Purchased at: A." The planned refund explanation section 385 explains the details of the refund that will be given when tax exemption is applied to the user's current purchase or reservation of a tax-free item. In the illustrated example, the planned refund explanation section 385 displays the text "Planned refund details: non-currency benefit 909pt." The tax exemption app calculates the value displayed in the planned refund explanation section 385 by multiplying the amount of consumption tax displayed in the price explanation section 383 by the refund rate to be awarded selected for the tax-free item that the user has currently purchased or reserved. The information displayed in the planned refund explanation section 385 is refund schedule information (see S303 in FIG. 17).

[0128] The cumulative refund explanation unit 386 explains the cumulative total of the index of the degree to which the grant target is granted as a refund of the consumption tax due to the application of the tax exemption to the purchase or reservation of the tax-free item during the user's stay period. The cumulative refund explanation unit 386 also explains the cumulative total of the index for each grant target. In the illustrated example, the cumulative refund explanation unit 386 shows the text of "accumulated planned refund contents", the text of "non-currency benefit: 22,321 points", and the text of "cash: 11,970 yen". The tax-free application refers to the selection management table (see FIG. 7) and calculates the cumulative total of the index of the degree to which the grant target is granted for each grant target, thereby generating the information shown in the cumulative refund explanation unit 386. In other words, in the illustrated example, the cumulative refund explanation unit 386 shows the contents of the grant target granted due to the application of the tax exemption to the purchase of the tax-free item shown in the selection management table of FIG. 7 and the new tax-free item "c". If a non-monetary reward is selected as the reward for any of the duty-free items purchased or reserved by the user during the stay, the text "Non-monetary reward: 35,047 points" is displayed in the cumulative refund explanation section 386 as the cumulative planned refund content. If cash is selected as the reward for any of the duty-free items purchased or reserved by the user during the stay, the text "Cash: 32,965 yen" is displayed in the cumulative refund explanation section 386 as the cumulative planned refund content. If a credit card or electronic money is selected as the reward for any of the duty-free items purchased or reserved by the user during the stay, the text "Credit card: 33,659 yen" or "Electronic money: 33,659 yen" is displayed in the cumulative refund explanation section 386 as the cumulative planned refund content.

[0129] The change explanation section 387 explains the change in the points to be awarded for the tax-free item that the user has currently purchased or reserved. The batch acceptance button 388 is a button for accepting the selection of the points to be awarded for all the duty-free items that the user has purchased or reserved this time in a batch. When the batch acceptance button 388 is selected, the selection acceptance screen 230 (see FIG. 9) is displayed on the user terminal 30, and the selection of the points to be awarded for all the duty-free items that the user has purchased or reserved this time is accepted in a batch. The individual reception button 389 is a button for receiving the selection of the points to be awarded for each of the duty-free products that the user has purchased or reserved this time. When the individual reception button 389 is selected, the individual reception screen 250 (see FIG. 10) is displayed on the user terminal 30, and the selection of the points to be awarded is received for each of the duty-free products that the user has purchased or reserved this time. In the illustrated example, since the user has purchased only one tax-free item, the selection of the point to be awarded is accepted only for tax-free item "c" regardless of whether the bulk acceptance button 388 or the individual acceptance button 389 is selected.

[0130] The warning image 390 is an image that displays a warning against the purchase or reservation of a tax-free item by the user. The warning image 390 includes an attention calling portion 391, a purchase opportunity warning portion 392, and a purchase amount warning portion 393. The warning unit 391 warns the user.

[0131] A warning is displayed for the user's opportunity to purchase or reserve a tax-free item in the purchase opportunity warning section 392. In the illustrated example, the purchase opportunity warning section 392 displays the text "If you purchase tax-free item "p" by the end of today, you may be subject to customs inspection due to the high purchase frequency / number of purchases of tax-free item "p." The user purchases the tax-free item "p" on two consecutive days, October 10, 2024 and October 11, 2024 (see FIG. 7). If the user also purchases the tax-free item "p" on October 12, 2024, the day on which the purchase result screen 380 is displayed, it may be determined that the tax-free purchase may be fraudulent. Therefore, in the post-purchase process, the next warning condition is met and next warning information is generated (S307 in FIG. 17). That is, the information shown in the purchase opportunity warning unit 392 is an example of next warning information. In addition, if the user purchases, for example, the tax-free item "p" on October 12, 2024, the current warning condition will be met in the post-purchase process. In this case, the purchase opportunity warning section 392 in the purchase result screen 380 displayed on the user terminal 30 will show text such as "Customs inspection may be required due to the high purchase frequency / number of purchases of tax-free item "p."

[0132] A warning about the amount of the tax-free item purchased or reserved by the user is displayed in the purchase amount warning section 393. In the illustrated example, the purchase amount warning section 393 displays the text "If you purchase a tax-free item priced at more than 390,000 yen, such as the tax-free item "i" that you are interested in, you will exceed the upper limit of the tax-free amount per day." On October 12, 2024, the user purchases tax-free general goods and tax-free consumable goods for 110,000 yen excluding consumption tax (see FIG. 7). In this case, if the user purchases a tax-free item with a price excluding consumption tax of more than 390,000 yen, such as the tax-free item "i" (see FIG. 6) whose information was displayed on the user terminal 30 before the purchase by the user on October 12, 2024, the upper limit of the amount to which tax exemption is applied for the purchase of tax-free items including consumables per day will be exceeded. Therefore, in the post-purchase process, the next warning condition is met and next warning information is generated. That is, the information shown in the purchase amount warning unit 393 is an example of next warning information. In addition, if the user purchases the tax-free item "i" on October 12, 2024, for example, the warning condition is satisfied in the post-purchase process. In this case, the purchase amount warning section 393 in the purchase result screen 380 displayed on the user terminal 30 displays text such as "The daily tax-free upper limit has been exceeded."

[0133] The reception explanation image 395 provides an explanation regarding the reception of tax exemption by the reception device 50. In the reception explanation image 395, a reception explanation section 396, a time explanation section 397, and a reception confirmation button 398 are displayed. An explanation regarding tax exemption reception on the day the user departs from the country is given in reception explanation section 396. In the illustrated example, reception explanation section 396 displays the text "Regarding tax exemption reception times on the day of departure." The time explanation section 397 shows information on the reception time required for the user to complete the tax-free reception before departing abroad. In the illustrated example, the time explanation section 397 shows the text "On the day of departure, please complete the tax-free reception by 13:40 (30 minutes before the departure time)." The tax-free application generates the information shown in the time explanation section 397 based on the departure time of the plane used by the user to depart abroad. Note that the information shown in the time explanation section 297 is not limited to information showing the relationship between the departure time and the tax-free reception time. The information shown in the time explanation section 297 may be information showing the relationship between the time related to the departure time and the tax-free reception time, such as "On the day of departure, please complete the tax-free reception by 13:10 (60 minutes before check-in)." When the reception confirmation button 398 is selected, a map showing the location of the reception device 50 in the airport that the user will use to depart for an overseas trip is displayed on the user terminal 30.

[0134] The screen on which the cumulative refund explanation section 386 is displayed is not limited to the purchase result screen 380. The cumulative refund explanation section 386 may be displayed, for example, on the selection reception screen 230 (see FIG. 9) or the individual reception screen 250 (see FIG. 10).

[0135] In addition, the time explanation section 397 may display information relating to the time of reception required for the tax-free reception to be completed before the user departs abroad, based on the congestion level of the tax-free reception at the reception device 50. An example of information according to the congestion status of the reception device 50 accepting tax exemption will be described below. The transmission / reception unit 111 of the management server 10 acquires information indicating the congestion status from a specific device (not shown) that identifies the congestion status of the reception device 50 accepting tax exemption. In addition, the control unit 116 of the management server 10 may determine the acceptance time required for the tax exemption acceptance to be completed before the user leaves the country according to the information acquired by the transmission / reception unit 111, and may display the determined time in the item explanation unit 397. In this case, the specific device may identify the congestion status according to the number of people per hour who are accepting tax exemption by the reception device 50, for example.

[0136] Also, instead of the tax-free app, the management server 10 may realize the post-purchase process. In this case, the transmission / reception unit 111 of the management server 10 receives information such as the departure time of the plane used by the user to depart the country from the user terminal 30. When the transmission / reception unit 111 receives information indicating that the start condition of the post-purchase process is satisfied from the user terminal 30 or the store server 20, the post-purchase process starts. In addition, the transmission / reception unit 111 receives purchase information from the user terminal 30 or the store server 20 in step 301. Furthermore, the transmission / reception unit 111 receives a selection management table from the user terminal 30. Then, the control unit 116 of the management server 10 performs the processes of steps 302 to 308 based on the purchase information and the selection management table. Then, the control unit 116 causes the user terminal 30 to display a purchase result screen 380.

[0137] 19 is a flow chart diagram showing the flow of post-determination processing. The post-determination processing is processing performed after the determination server 40 has issued a result of its determination as to whether or not tax exemption is applied. The post-determination processing is performed by the tax exemption app of the user terminal 30. In the present disclosure, when information indicating the result of the determination by the determination server 40 is transmitted from the management server 10 to the user terminal 30, the post-determination processing is started. The tax-free application of the user terminal 30 judges whether or not the application of tax-free to the purchase of a tax-free item by the user has been determined (S401). The tax-free application makes the judgment of step 401 based on information obtained from the management server 10 indicating the result of the judgment by the judgment server 40 as to whether or not the tax-free is applied.

[0138] When it is determined that the tax exemption is applied (Yes in S401), the tax exemption application generates cumulative information (S402). The cumulative information is information indicating the cumulative index of the degree to which the grant target is granted as a refund of the consumption tax on the purchase of tax-free products during the user's stay. The tax exemption application generates the cumulative information for each grant target by referring to the selection management table. The tax exemption application performs a refund process (S403). The refund process is a process for refunding consumption tax due to tax exemption on the purchase of tax-free goods. If the object of the benefit is a non-currency benefit, the tax exemption application grants the non-currency benefit in the refund process. If the object of the benefit is any of the currencies of cash, credit card, and electronic money, the tax exemption application refunds the consumption tax in the refund process by instructing a refund system (not shown) that refunds the currency to the user's account to refund the currency.

[0139] The tax exemption app specifies, for each of the grant targets, the time when the consumption tax will be refunded by the grant of the grant target (S404). When the grant target is currency, the tax exemption app specifies the time when the consumption tax will be refunded by the grant of the currency by acquiring information indicating the time of the grant from a refund system that refunds the currency to the user's account. In addition, the time when the non-currency benefit is granted as a consumption tax refund is predetermined in the tax exemption app. Note that even when the grant target is currency, the time of the grant may be predetermined. In addition, the time when the consumption tax will be refunded by the grant of the grant target may be the time indicated in the time display section 235 of the selection receiving screen 230 (see FIG. 9). The tax exemption application determines whether or not the non-monetary benefit is included in the grant target (S405). The tax exemption application makes the determination in step 405 by referring to the selection management table.

[0140] If the non-monetary benefit is included in the reward target (Yes in S405), the tax-free app determines whether or not there is a product that satisfies the usage conditions (S406). The usage conditions are conditions used by the tax-free app to determine whether or not the non-monetary benefit can be used by the user before departing for a foreign country. In the present disclosure, there are products that can be exchanged for a non-monetary benefit or discounted in accordance with the use of a non-monetary benefit at a store located at or near the airport. Therefore, the usage conditions are defined so that the tax-free app can extract tax-free products for which the non-monetary benefit can be used before the user departs for a foreign country. In the present disclosure, one of the conditions of use is that the product for which the non-monetary benefit can be used is located in a place where the user can go before the user departs abroad. The tax-free app extracts products located in a place where the user can go before the user departs abroad, based on the user's location identified from the latest location information and information indicating the location of each product for which the non-monetary benefit can be used. Examples of the place where the user can go before the user departs abroad include a place where the time required for the user to go to a store selling the product is shorter than the period from the current time to the user's check-in time. In addition, in the present disclosure, one of the conditions of use is that the non-monetary benefit granted to the user is sufficient to exchange the product.

[0141] If there is a product that satisfies all of the above-mentioned conditions (Yes in S406), the tax-free application determines the priority of the proposal for each product that satisfies the conditions according to the user's location, and determines the content of the product proposal based on the determined priority (S407). For example, if there are multiple products that satisfy the conditions, the tax-free application may give a higher priority to the proposal for a product in a store that is closer to the user's location identified from the latest location information.

[0142] If the non-monetary benefit is not included in the reward targets (No in S405), if there is no product that satisfies the terms of use (No in S406), or after step 407, the process proceeds to the next step. The tax-free app displays a refund notification screen on the user terminal 30. The refund notification screen, which will be described in detail later, is a screen for notifying the user that the consumption tax will be refunded due to the application of tax-free treatment to the purchase of a tax-free item. Moreover, if the application of the tax exemption has not been determined (No in S401), the tax exemption app displays a non-determined notification screen on the user terminal 30 (S409). Although details will be described later, the non-determined notification screen is a screen for notifying the user that the application of the tax exemption to the purchase of the tax-free item has not been determined.

[0143] 20 is a diagram showing the refund notification screen 400. The refund notification screen 400 is displayed by performing the process of step 408 in the post-determination process. The refund notification screen 400 is also displayed on the display unit 105 of the user terminal 30. The refund notification screen 400 displays a refund image 401 and a non-monetary reward image 406 .

[0144] The refund image 401 is an image for notifying the user that the consumption tax will be refunded due to the application of the tax exemption to the purchase of a tax-free item. The refund image 401 shows a refund notification section 402, a total amount notification section 403, a refund content notification section 404, and a period notification section 405. The refund notification section 402 is notified that tax exemption applies to the purchase of tax-free items by the user during the stay. In the illustrated example, the refund notification section 402 displays the text "The application of tax exemption has been decided" and the text "The consumption tax will be refunded." The total amount notifying section 403 shows the total purchase amount including the consumption tax and the total consumption tax of the tax-free items purchased by the user during the stay. In the illustrated example, the total amount notifying section 403 shows the text "Total purchase amount of tax-free items: 381,700 yen" and the text "Consumption tax: 34,700 yen". In other words, in the illustrated example, the total amount notifying section 403 shows the total purchase amount and the total consumption tax of the tax-free items shown in the selection management table of FIG. 7 and the most recent tax-free item "c" not shown in FIG. 7. Note that the total amount notifying section 403 may show the total purchase amount excluding the consumption tax of the tax-free items purchased by the user during the stay.

[0145] The refund content notification unit 404 notifies the user of the details of the refund of the consumption tax for the purchase of tax-free items during the user's stay for each grantee. In the illustrated example, the refund content notification unit 404 displays the text "Cumulative refund details", the text "Non-currency reward: 22,321 points", and the text "Cash: 11,970 yen". In other words, the refund content notification unit 404 displays the details of each grantee that will be given as the refund of the consumption tax for the purchase of the tax-free items shown in the selection management table of FIG. 7 and the most recent tax-free item "c" not shown in FIG. 7. If a non-monetary reward is selected as the reward for all the duty-free products purchased by the user during the stay, the refund content notification unit 404 displays the text "Non-monetary reward: 35,047 points" as the cumulative refund content. If cash is selected as the reward for all the duty-free products purchased by the user during the stay, the refund content notification unit 404 displays the text "Cash: 32,965 yen" as the cumulative refund content. If a credit card or electronic money is selected as the reward for all the duty-free products purchased by the user during the stay, the refund content notification unit 404 displays the text "Credit card: 33,659 yen" or "Electronic money: 33,659 yen" as the cumulative refund content.

[0146] The period notification unit 405 notifies the period until the grant target as a consumption tax refund is granted. In the illustrated example, the period notification unit 405 displays the text "Estimated period until refund", the text "Non-currency benefit: Approximately 3 minutes", and the text "Cash: Approximately 1 month". Non-currency benefit image 406 is an image for notifying information about a non-currency benefit given as a consumption tax refund. Non-currency benefit image 406 shows an instruction section 414, a usage instruction section 407, a product search instruction section 408, a product search button 409, a store search instruction section 410, a store search button 411, a map instruction section 412, and a map button 413. Instructing section 414 instructs the user not to uninstall the tax-free app. When the non-currency benefit to be granted is granted in the tax-free app, the condition for granting the non-currency benefit is that the tax-free app is not uninstalled, and therefore instruction section 414 is displayed in non-currency benefit image 406. In the illustrated example, instruction section 414 displays the text "Do not uninstall this app until the non-currency benefit is granted."

[0147] The usage explanation section 407 explains how to search for products and stores at the airport the user will use to depart for an overseas destination for which a non-monetary benefit can be used. In the illustrated example, the usage explanation section 407 displays the text "You can search for products and stores at airport A at which the non-monetary benefit provided can be used." A product search explanation section 408 explains that selecting a product search button 409 will search for products for which non-monetary benefits can be used. When a product search button 409 is selected, a search for products for which non-monetary benefits can be used is accepted.

[0148] A store search explanation section 410 explains that by selecting a store search button 411, a search is made for stores where non-monetary benefits can be used. When a store search button 411 is selected, a search for stores where non-monetary benefits can be used is accepted. A map explanation section 412 explains that selection of the map button 413 displays a map showing the locations of stores where non-monetary benefits can be used. When the map button 413 is selected, a map showing the locations of stores where non-monetary rewards can be used is displayed.

[0149] Here, for example, when the user selects the product search button 409 by operating the user terminal 30, a product result screen 420 is displayed on the display unit 105 of the user terminal 30 as shown in FIG. 20(B). The product result screen 420 is a screen showing the search results of products for which the non-monetary benefit granted to the user can be used. The product result screen 420 shows a screen description section 421, a product proposal image 425, a time order reception section 422, a price order reception section 423, a limited reception section 424, a store search button 411, a map button 413, and a cancel section 434. Screen description section 421 explains that product result screen 420 is a search result of products for which non-monetary benefits granted to the user can be used. In the illustrated example, screen description section 421 displays the text "Products in Airport A for which non-monetary benefits can be used."

[0150] The product proposal image 425 is an image for proposing a product for which the non-monetary benefit given to the user can be used. The product result screen 420 shows a product proposal image 425 for each product that is the subject of the proposal. The product result screen 420 also shows the product proposal images 425 in order of the product with the highest proposal priority determined in step 407 of the post-determination process (see FIG. 19). In the illustrated example, the entire product proposal image 425 for the product "A" with the highest priority is displayed, and only a part of the product proposal image 425 for the product "B" with the second highest priority is displayed. The product proposal images 425 for products other than the products "A" and "B" are not displayed, but the product proposal images 425 for products with lower priority are displayed by the user by scrolling the product result screen 420. However, only the two product proposal images 425 shown in the figure are displayed on the product result screen 420, and the product proposal images 425 for products with a lower proposal priority than the products related to these two product proposal images 425 may not be displayed on the product result screen 420. The product proposal image 425 shows a product name section 426 , a photo section 427 , a price section 428 , a store section 429 , a location section 430 , a relation section 431 , a category section 432 , and a map reception section 433 . In the following, the product proposal image 425 relating to the product "A" will be described.

[0151] The product name section 426 shows the product name. The photo section 427 shows a photo of the product. Price section 428 indicates the price of the item, in terms of the amount of non-monetary reward required to redeem the item. The name of the store that sells the product is displayed in the store section 429. In the illustrated example, the store section 429 displays the text "Store: Store A." The location of the store in the airport where the product is sold is displayed in the location section 430. In the illustrated example, the location section 430 displays the text "Location: 1st floor, A-1 area." The relationship section 431 displays information regarding the relationship between the user's location identified from the latest location information and the location of the store that sells the product. In the illustrated example, the relationship section 431 displays the text "Distance from current location: about 30 m (about 1 minute on foot)" which indicates the distance from the user to the store and the time it will take for the user to reach the store. The type of the product is displayed in the type section 432. In the illustrated example, the type section 432 displays the text "Genre: Food". The map receiving unit 433 receives a display of a map showing the relationship between the user's location, identified from the latest location information, and the location of a store selling the product.

[0152] The time order receiving unit 422 receives the display of the product proposal image 425 in the order of products that take the user the shortest time to get to. Products that take the user the shortest time to get to are products that are sold at stores that take the user the shortest time to get to. In the illustrated example, the time order receiving unit 422 is selected, and thus the product proposal image 425 is displayed in the order of products that take the user the shortest time to get to. The price order accepting unit 423 accepts display of the product proposal image 425 in order of lowest price products. The limitation reception unit 424 receives a command to limit the product proposal images 425 displayed on the product result screen 420 to product proposal images 425 related to the type of product selected by the user. In the illustrated example, the limitation reception unit 424 has selected "ALL", which means that the product proposal images 425 displayed on the product result screen 420 are not limited. When the cancel section 434 is selected, the product result screen 420 disappears and the refund notification screen 400 (see FIG. 20(A)) is displayed again.

[0153] Also, for example, when the user operates the user terminal 30 to select a store search button 411 on the refund notification screen 400 or the product result screen 420, the tax exemption app displays a store result screen 440 on the display unit 105 of the user terminal 30, as shown in FIG. 21(A). The store result screen 440 is a screen showing the search results of stores where the non-monetary benefit granted to the user can be used. The store result screen 440 shows a screen explanation section 441, a store proposal image 445, a time order reception section 442, a price order reception section 443, a limited reception section 444, a product search button 409, a map button 413, and a cancel section 452. Screen explanation section 441 explains that store result screen 440 is a search result of stores where non-monetary benefits granted to the user can be used. In the illustrated example, screen explanation section 441 displays the text "Stores in airport A where non-monetary benefits can be used."

[0154] The store suggestion image 445 is an image for suggesting a store where the non-monetary benefit given to the user can be used. The store result screen 440 shows a store suggestion image 445 for each store that is the subject of the suggestion. The store result screen 440 also shows the store suggestion images 445 in order of the store of the product with the highest priority of the suggestion determined in step 407 of the post-determination process (see FIG. 19). In the illustrated example, the entire store suggestion image 445 related to the store "A" of the product with the highest priority is displayed, and only a part of the product suggestion image 445 related to the store "B" of the product with the second highest priority is displayed. In addition, the store suggestion images 445 related to the stores other than the stores "A" and "B" are not displayed, but the store suggestion images 445 related to the stores of the products with the lower priority are displayed by the user scrolling the store result screen 440. However, only the two store proposal images 445 shown in the figure may be displayed on the store result screen 440, and store proposal images 445 relating to stores having a lower proposal priority than the stores relating to these two store proposal images 445 may not be displayed on the store result screen 440. The store proposal image 445 shows a store name section 446 , a lowest price section 447 , a location section 448 , a relation section 449 , a type section 450 , a product display reception section 451 , and a map reception section 433 . In the following, a store proposal image 445 relating to store "A" will be described.

[0155] The store name section 446 indicates the store name. The lowest price section 447 indicates the price of the lowest priced item among the items being sold in the store, expressed as the amount of the non-monetary benefit required for redemption. The location of the store in the airport is displayed in the location section 448. In the illustrated example, the location section 448 displays the text "Location: 1st floor, A-1 area." The relationship section 449 shows information about the relationship between the user's location identified from the latest location information and the location of the store. In the illustrated example, the relationship section 449 shows the text "Distance from current location: about 30 m (about 1 minute walk)" which indicates the distance from the user to the store and the time it will take for the user to get to the store. The type of merchandise sold in the store is displayed in the type section 450. In the illustrated example, the type section 450 displays the text "Genre: Food". The product display reception unit 451 receives information on products being sold in a store.

[0156] The time order receiving unit 442 receives the display of the store suggestion image 445 in the order of the store that takes the user the shortest time to get to. In the illustrated example, the time order receiving unit 442 is selected, and therefore the store suggestion image 445 is displayed in the order of the store that takes the user the shortest time to get to. The price order receiving unit 443 receives display of a store suggestion image 445 in the order of stores selling low-priced items. The limitation reception unit 444 receives a request to limit the store proposal images 445 displayed on the store result screen 440 to store proposal images 445 related to stores that sell the type of product selected by the user. In the illustrated example, the limitation reception unit 434 has selected "ALL", which means that the store proposal images 445 displayed on the store result screen 440 are not limited. When the cancel section 452 is selected, the store result screen 440 disappears, and the refund notice screen 400 (see FIG. 20(A)) is displayed again.

[0157] Also, for example, when the user operates the user terminal 30 to select the map button 413 on the refund notification screen 400, the product result screen 420, or the store result screen 440, the tax exemption app causes the display unit 105 of the user terminal 30 to display a relationship map screen 460 as shown in Fig. 21(B). The relationship map screen 460 is a screen showing the relationship on a map between the user's location identified from the latest location information and the location of the store that is the subject of the suggestion. The relationship map screen 460 displays a relationship map image 461, a selected store image 466, a product search button 409, a store search button 411, and a cancel section 472.

[0158] The relationship map image 461 is an image showing the relationship on a map between the user's location specified from the latest location information and the location of the store that is the target of the proposal. The relationship map image 461 shows a map display section 462, a store display section 463, a selection display section 464, and a user display section 465. The map display section 462 displays a map including the user's location identified from the latest location information and the locations of suggested stores that are located in the vicinity of the user.

[0159] The store display section 463 is a mark indicating the store that is the subject of the proposal. The store display section 463 is displayed at a position on the map corresponding to the map in the map display section 462. Also, the related map image 461 displays only the store display section 463 related to the store located within a predetermined range from the user's position identified from the latest position information. In this disclosure, when the map in the map display section 462 is reduced by the user operating the user terminal 30, a wider map is displayed in accordance with this reduction. In this case, the store display section 463 for each store located on the newly displayed map is also newly displayed. The selection display section 464 is a frame-shaped image that identifies the store display section 463 selected by a user's operation on the user terminal 30. When a store display section 463 is selected by the user, the selection display section 464 for the selected store display section 463 is displayed. In the illustrated example, the selection display section 464 is displayed so as to surround the store display section 463 relating to store "A." The user display section 465 is a mark indicating the user. The user display section 465 is displayed at a position on the map corresponding to the user's position identified from the latest position information in the map display section 462.

[0160] The selected store image 466 is an image for suggesting a store that is the target of the store display section 463 selected in the relationship map image 461. The selected store image 466 shows a store name section 467, a lowest price section 468, a location section 469, a relationship section 470, a type section 471, and a product display reception section 451. In the following, a selected store image 466 related to store "A" that is displayed when the store display section 463 related to store "A" is selected will be described.

[0161] The store name section 467 indicates the store name. The lowest price section 468 shows the price of the lowest priced item sold in the store, expressed as the amount of non-monetary reward required to redeem it. The location section 469 indicates the location of the store in the airport. The relationship section 470 shows information about the relationship between the user's location, which is identified from the latest location information, and the location of the store. In the illustrated example, the relationship section 470 shows the text "Distance from current location: about 30 m (about 1 minute walk)" which indicates the distance from the user to the store and the time it will take the user to get to the store. The type of product sold in the store is displayed in the type section 471. In the illustrated example, the type section 471 displays the text "Genre: Food". Also, when the cancel section 472 is selected, the relationship map screen 460 disappears, and the refund notice screen 400 (see FIG. 20(A)) is displayed again.

[0162] 22 is a diagram showing a non-decision notification screen 480. The non-decision notification screen 480 is displayed by performing the process of step 409 in the post-determination process (see FIG. 19). In addition, the non-decision notification screen 480 is displayed on the display unit 105 of the user terminal 30. The non-decision notification screen 480 displays a non-decision notification image 481 and a map image 484.

[0163] The non-determined notification image 481 is an image for notifying the user that the application of tax exemption to the purchase of a tax-free item has not been determined. The non-determined notification image 481 shows a non-determined notification section 482 and a necessary notification section 483. The non-determination notification unit 482 notifies that the application of tax exemption to the purchase of a tax-free item has not been determined. In the illustrated example, the non-determination notification unit 482 displays the text "Determination result", which means that this is the result of the determination by the determination server 40, and the text "The application of tax exemption has not been determined at this time", which means that the application of tax exemption has not been determined. The necessary notification section 483 notifies the user of items necessary for tax exemption. In the illustrated example, the text "Customs inspection is required for tax exemption" is displayed, which means that a customs inspection is required for tax exemption to be applied. The necessary notification section 483 also displays the text "Please refer to the map below for the location of customs," which is information regarding the location of the customs inspection.

[0164] The map image 484 shows the relationship between the user's location, which is determined from the latest location information, and the location of the customs on a map. The map image 484 shows a map display section 485, a customs display section 486, a user display section 487, a location display section 488, and a relationship display section 489. The map display section 485 displays a map including the user's location identified from the latest location information and the location of the customs office. The customs display section 486 is a mark indicating a customs house. The customs display section 486 is shown at a corresponding position on the map in the map display section 485. The user display section 487 is a mark indicating the user. The user display section 487 is displayed at a position on the map corresponding to the user's position identified from the latest position information in the map display section 485.

[0165] The location display section 488 indicates the location of the customs office at the airport. The relationship display section 489 displays information regarding the relationship between the user's location identified from the latest location information and the location of the customs office. In the illustrated example, the relationship display section 489 displays the text "Distance from current location: about 300 m (about 5 minutes on foot)" which indicates the distance from the user to the customs office and the time it will take the user to reach the customs office.

[0166] In addition, when the determination server 40 determines that the tax exemption does not apply as a result of the determination regarding the application of the tax exemption to the purchase of a tax-free item, the fact that the tax exemption does not apply may be displayed in the non-determination notification section 482 of the non-determination notification screen 480. As one example, the text "It has been determined that the tax exemption does not apply" may be displayed in the non-determination notification section 482.

[0167] Furthermore, the method of determining the priority order of the stores for which the store suggestion images 445 are displayed on the store result screen 440 is not limited to the above-mentioned example. For example, the priority of the store may be determined in step 407 of the post-determination process (see FIG. 19), and the store proposal image 445 may be displayed in the order of the determined priority. In this case, for example, the closer a store is to the user's location identified from the latest location information, the higher the priority may be determined to be.

[0168] In addition, the duty-free app determines the content of information to be displayed in the relationship section 431 of the product result screen 420 (see FIG. 20(B)), the relationship section 449 of the store result screen 440 (see FIG. 21(A)), the relationship map screen 460, and the non-decision notification screen 480 based on the relationship between the latest location information and the location of the duty-free goods retailer or customs.

[0169] Also, instead of the tax-free app, the management server 10 may realize the post-determination process (see FIG. 19). In this case, the transmission / reception unit 111 of the management server 10 receives information such as the departure time of the flight used by the user to depart overseas from the user terminal 30. Also, when the transmission / reception unit 111 receives information indicating the result of the determination by the determination server 40 from the determination server 40, the post-determination process is started. Also, the calculation unit 115 of the management server 10 performs the process of step 402 based on the selection management table. Also, the control unit 116 acquires information required for the process from the user terminal 30, and performs the processes of steps 401 and 403 to 409 based on the acquired information. The control unit 116 of the management server 10 also controls the display of the refund notification screen 400, the product result screen 420, the store result screen 440, the relationship map screen 460, and the non-decision notification screen 480 on the user terminal 30. The control unit 116 also accepts user operations on the images displayed on the user terminal 30, and causes the user terminal 30 to display an image according to the accepted content.

[0170] (Modification) Next, a modified example of the duty-free shop list screen will be described The duty-free shop list screen is not limited to the example shown in FIG. 23(A) is a diagram showing a modified example of a duty-free shop list screen 500. The duty-free shop list screen 500 shows a target display section 501, a handling location image 502, and a cancel section 509 that accepts a request to not display the duty-free shop list screen 500 when selected. The target display section 501 displays information indicating the tax-free goods that are the target of the suggestion on the duty-free shop list screen 500. In the illustrated example, the target display section 501 displays the text "List of places that sell tax-free goods "c"".

[0171] The handling location image 502 shows information about the handling location of the tax-free goods that are the subject of the proposal. The duty-free shop list screen 500 displays the handling location image 502 for each handling location of the tax-free goods that are the subject of the proposal. The handling location images 502 may be displayed in the duty-free shop list screen 500 in the order of handling locations of the tax-free goods that are closest to the user's location identified from the latest location information, or in the order of handling locations with the lowest sales prices of the tax-free goods that are the subject of the proposal. In addition, the user may operate the user terminal 30 to scroll the duty-free shop list screen 500, so that the handling location images 502 in the rear display order are also displayed. However, only the two handling location images 502 shown in the figure are displayed in the duty-free shop list screen 500, and the handling location images 502 related to the handling locations of the target of the proposal that have a lower priority than the target handling locations related to these two handling location images 502 may not be displayed in the duty-free shop list screen 500. Handling place image 502 shows a location display section 503, a location display section 504, a relationship display section 505, a sales item display button 506, a transportation display button 507, and a map display button 508. Note that the handling place of the tax-free goods that are the subject of a proposal in handling place image 502 may hereinafter be referred to as the target handling place, in the same manner as the handling place of the tax-free goods that are the subject of a proposal in handling place image 293 (see FIG. 13(B)).

[0172] The handling location image 502 relating to store "I", which is the handling location of the target product, will be described. Information indicating the name of the place where the item is handled is displayed in the location display section 503. In the example shown in the figure, the location display section 503 displays the text "Store I", which is a duty-free shop. The location of the place where the target is handled is displayed in the location display section 504. In the illustrated example, the location display section 504 displays the text "Location: A-ku 2-1." Information indicating the relationship between the user's location identified from the latest location information and the target handling location is displayed in the relationship display section 505. In the illustrated example, the relationship display section 505 displays the text "Time required from current location: about 15 minutes", which means the time it takes for the user to reach the target handling location from the identified location.

[0173] The display items for sale button 506 accepts a display of tax-free items being sold at the applicable sales location. The transportation display button 507 accepts a display of information on the transportation means for the user to reach the target handling location from the user's location. When the transportation display button 507 is selected, the transportation means screen 320 (see FIG. 14(B)) is displayed. The map display button 508 accepts the display of a map showing the positional relationship between the user's location and the handling location of the target. When the map display button 508 is selected, the handling map screen 300 (see FIG. 14(A)) is displayed. In this case, the location position section 304 displayed on the handling map screen 300 is only the location position section 304 for the handling location of the target related to the handling location image 502 on which the selected map display button 508 is provided.

[0174] Here, for example, when the user operates the user terminal 30 to select the sales item display button 506 of the sales location image 502 related to store "I", a tax-free item list screen 520 is displayed on the display unit 105 of the user terminal 30, as shown in FIG. 23(B). The tax-free item list screen 520 is a screen showing a list of tax-free items sold at the sales location of the tax-free items. The tax-free items shown on the tax-free item list screen 520 are the tax-free items sold at the sales location related to the sales location image 502 in which the selected sales item display button 506 is provided. Duty-free goods list screen 520 displays target location display section 521, duty-free goods image 522, and cancel section 528 that, when selected, causes duty-free goods list screen 520 to be hidden.

[0175] The target location display section 521 shows the locations where the tax-free items shown on the tax-free item list screen 520 are sold. In the example shown in the figure, the target location display section 521 shows the text "List of tax-free items sold at store A." The tax-free item image 522 is an image related to the tax-free item that is the subject of the proposal. The tax-free item list screen 520 shows the tax-free item image 522 for each tax-free item sold at the target handling location. The tax-free item list screen 520 may show the tax-free item images 522 in the order of the tax-free item with the highest priority determined in the proposal process, or the tax-free item images 522 may be shown in the order of the priority of the tax-free item that has been extracted more frequently in the proposal process. In addition, the user operates the user terminal 30 to scroll the tax-free item list screen 520, so that the tax-free item images 522 related to the tax-free item with the lowest priority are displayed. However, only the two tax-free item images 522 shown in the figure are displayed on the tax-free item list screen 520, and the tax-free item images 522 related to the tax-free item with the lowest proposal priority compared to the tax-free item related to the two tax-free item images 522 may not be displayed on the tax-free item list screen 520. The duty-free goods image 522 includes a duty-free goods section 523, a price section 524, a consumption tax section 525, a photo section 526, and a store display button 527.

[0176] The duty-free item image 522 relating to the duty-free item "c" will be described. The name of the tax-free item is shown in the tax-free item section 523. In the illustrated example, the text of the name of the tax-free item, "c", is shown. The price section 524 shows the sales price including the consumption tax of the tax-free item at the applicable sales point. However, the price section 524 may show the sales price excluding the consumption tax. In the illustrated example, the price section 524 shows the text "11,000 yen" which is the regular sales price, the text "9,900 yen" which is the discounted sales price, and the text "10% OFF" which is the discount rate of the sales price excluding the consumption tax.

[0177] The consumption tax on tax-free items is displayed in the consumption tax section 525. In the illustrated example, the consumption tax section 525 displays the text "Consumption tax: 900 yen." Photo section 526 shows photos of duty-free items. The store display button 527 accepts the display of a list of places that handle the target duty-free goods. More specifically, when the store display button 527 is selected, the duty-free shop list screen 500 is displayed. Furthermore, the duty-free shop list screen 500 that is displayed when the store display button 527 is selected is the store display button 527 related to the duty-free goods that are the target of the duty-free goods image 522 on which the selected store display button 527 is provided.

[0178] As described above, the characters displayed on the screens shown in Figs. 9, 10, 13 to 16, 18, 20 to 23 are displayed in a language designated by the user. In this case, the control unit 116 of the duty-free application or the management server 10 causes the user terminal 30 to display a reception image for receiving a designation of the language in which the characters to be displayed on the user terminal 30 are to be displayed. This reception image may be displayed on the screen described above as the one to be displayed on the user terminal 30, or may be displayed on a screen different from the screen described above.

[0179] Moreover, all of the information shown in Figures 4, 6, 7, 9, 10, 13 to 16, 18, and 20 to 23 is information targeted at the same user. In other words, the target of the information shown in Figures 6, 7, 9, 10, 13 to 16, 18, and 20 to 23 is the user who holds the passport read on the passport reading screen 200 shown in Figure 4(A) and the user whose information is registered on the input receiving screen 210 shown in Figure 4(B).

[0180] As described above, the program constituting the tax-free application of the present disclosure is a program for causing a computer to realize a function of acquiring information indicating that the consumption tax included in the price of a tax-free product purchased by a user is exempt from tax, and a control function of refunding the consumption tax by granting a non-currency benefit different from currency when the information indicating the tax exemption is acquired by the acquisition function. Examples of the information indicating the tax exemption include information transmitted from the management server 10 and indicating the result of the determination by the determination server 40 that the tax exemption is applied. In this case, the consumption tax included in the price of the tax-free item purchased by the user can be refunded in a manner other than the grant of currency.

[0181] Furthermore, the transmitting / receiving unit 111 of the management server 10 of the present disclosure acquires information indicating that the consumption tax included in the price of the tax-free item purchased by the user is exempt from tax. Examples of the information indicating that the tax exemption is applied include information transmitted from the determination server 40 indicating the result of the determination by the determination server 40 that the tax exemption is applied. Then, when the transmitting / receiving unit 111 acquires the information indicating that the tax exemption is applied, the control unit 116 of the management server 10 refunds the consumption tax by granting a non-currency benefit different from currency. In this case, the consumption tax included in the price of the tax-free item purchased by the user can be refunded in a manner other than the grant of currency.

[0182] The program constituting the tax-free application is a program for causing a computer to realize an acquisition function for acquiring information indicating that the consumption tax included in the price of a tax-free product purchased by a user is exempt from tax, and a display function for displaying information regarding a refund of the consumption tax by granting a non-currency benefit different from currency when the acquisition function acquires the information indicating the tax exemption. Examples of the information regarding the refund include information shown on the refund notification screen 400 (see FIG. 20(A)). In this case, the consumption tax included in the price of the tax-free item purchased by the user can be refunded in a manner other than the grant of currency.

[0183] Furthermore, the transmitting / receiving unit 111 of the management server 10 of the present disclosure acquires information indicating that the consumption tax included in the price of the tax-free item purchased by the user is exempt from tax. Then, when the transmitting / receiving unit 111 acquires the information indicating the tax exemption, the control unit 116 of the management server 10 displays information regarding the refund of the consumption tax by granting a benefit other than currency. In this case, the consumption tax included in the price of the tax-free item purchased by the user can be refunded in a manner other than the grant of currency.

[0184] In the present disclosure, it has been described that the tax exemption app, which is a piece of application software installed on the user terminal 30, accepts which grant target should be granted to the user as a consumption tax refund when tax exemption is applied, and grants non-monetary benefits to the user, but this is not limited to this. The acceptance of which grant object is to be granted to the user and the granting of the non-monetary benefit to the user may be realized by different application software. In other words, the functions described above as the functions of the tax-free application may be realized by two application software. In this case, the application software of the tax-free application that realizes the acceptance of which grant object is to be granted to the user is hereinafter referred to as a reception application. Also, the application software of the tax-free application that realizes the granting of the non-monetary benefit to the user is hereinafter referred to as a granting application.

[0185] The reception app displays a passport reading screen 200 (see FIG. 4(A)) and an input reception screen 210 (see FIG. 4(B)) on the user terminal 30, and receives information read by the passport reading screen 200 and information input to the input reception screen 210. The reception app also executes a reception process (see FIG. 8), displays a selection reception screen 230 (see FIG. 9) and an individual reception screen 250 (see FIG. 10) on the user terminal 30, and receives a selection of a grant target by the user. When the reception app receives information indicating the result of the determination by the determination server 40 that the tax exemption applies from the management server 10, the reception app may grant a non-monetary benefit as a consumption tax refund by instructing the granting app to refund the consumption tax by granting a non-monetary benefit to the user. In addition, when the reception app receives information from the management server 10 indicating the result of the determination by the determination server 40 that tax exemption applies, even if the grant object is a grant object different from a non-currency benefit, the reception app instructs the granting means that grants the grant object to the user to refund the consumption tax by granting the grant object to the user. The giving application also executes a suggestion process (see FIG. 12). The giving application also displays a suggestion screen 270 (see FIG. 13(A)), a duty-free shop list screen 290 (see FIG. 13(B)), a handling map screen 300 (see FIG. 14(A)), a means of transportation screen 320 (see FIG. 14(B)), a code screen 340 (see FIG. 15(A)), a self-verification screen 360 (see FIG. 15(B)), a verification result screen 370 (see FIG. 16), a duty-free shop list screen 500 (see FIG. 23(A)), and a duty-free goods list screen 520 (see FIG. 23(B)) on the user terminal 30. The giving application also executes a post-purchase process (see FIG. 17) and displays a purchase result screen 380 (see FIG. 18) on the user terminal 30. The giving application also executes a post-determination process (see FIG. 19). The granting app also displays a refund notification screen 400 (see FIG. 20(A)), a product result screen 420 (see FIG. 20(B)), a store result screen 440 (see FIG. 21(A)), a relationship map screen 460 (see FIG. 21(B)), and a non-decision notification screen 480 (see FIG. 22) on the user terminal 30. The granting app then accepts information input by the user onto the screens displayed on the user terminal 30, and controls the display of information on the user terminal 30 by displaying information corresponding to the accepted content on the user terminal 30. When the granting app receives an instruction to grant a non-monetary benefit to the user from the reception app, the granting app grants the non-monetary benefit to the user in accordance with the instruction, thereby refunding the consumption tax.

[0186] In this way, even if the reception app and the grant app are installed in the user terminal 30, the various functions described above for the tax-free app are realized. Here, the program constituting the reception app is regarded as a program for realizing an acquisition function for acquiring information on the object to be granted as a consumption tax refund when the consumption tax included in the price of the tax-free product purchased by the user is exempted, and a control function for granting the consumption tax by granting a benefit other than currency when the information acquired by the acquisition function is predetermined information. Examples of the information on the object to be granted as the consumption tax refund include information indicating which grant object has been selected by the user, which is acquired by the reception app when the decision unit 240 of the selection reception screen 230 or the decision unit 256 of the individual reception screen 250 is selected. Examples of the predetermined information include information indicating that a non-currency benefit has been selected as the grant object. In this case, the consumption tax included in the price of the tax-free item purchased by the user can be refunded in a manner other than the grant of currency.

[0187] Furthermore, the functions of the reception app described above may be realized by the management server 10 instead of the reception app. That is, the transmission / reception unit 111 of the management server 10 may acquire information on the object of the refund of the consumption tax when the consumption tax included in the price of the tax-free item purchased by the user is exempt from tax. Then, when the information acquired by the transmission / reception unit 111 is predetermined information, the control unit 116 of the management server 10 may refund the consumption tax by granting a privilege other than currency. In this case, the consumption tax included in the price of the tax-free item purchased by the user can be refunded in a manner other than the grant of currency.

[0188] Instead of the granting app, the reception app may display the code screen 340, the self-matching screen 360, and the matching result screen 370 on the user terminal 30. Also, instead of the granting app, the reception app may execute the post-determination process and display the refund notification screen 400 on the user terminal 30. The reception app may control the display of information on the user terminal 30 by receiving information input by the user on the screen displayed on the user terminal 30 and displaying information corresponding to the received content on the user terminal 30. Furthermore, in cases where the generation of the various types of information described above as information to be displayed on the user terminal 30 cannot be realized by the receiving app alone, the receiving app may use information obtained from the granting app via transmission and reception of information to the granting app to generate information to be displayed on the user terminal 30. In cases where the generation of the various types of information described above as information to be displayed on the user terminal 30 cannot be realized by the receiving app alone, the granting app may use information obtained from the receiving app via transmission and reception of information to the receiving app to generate information to be displayed on the user terminal 30. In addition, the functions of either the reception application or the granting application may be realized by the management server 10 instead.

[0189] In the present disclosure, the objects to be given as refunds include non-currency benefits and currency. The programs constituting the tax exemption app, the reception app, and the giving app further realize a display function for displaying a reception image for receiving the selection of the object to be given as refund on the computer. Examples of the reception image include a selection reception screen 230 and an individual reception screen 250. The display function may be realized by the control unit 116 of the management server 10. In this case, it is possible to realize a consumption tax refund by granting a grant target according to the user.

[0190] In addition, the display function or the control unit 116 of the management server 10 displays timing information regarding the timing when the refund will be provided before the selection of the refund is accepted. Examples of the timing information include information shown in the timing display unit 235 (see FIG. 9). In this case, the user can select the refund target, taking into account the time when the refund will be granted.

[0191] In the present disclosure, the timing display unit 235 is displayed on the selection receiving screen 230, but is not limited to this. The timing display unit 235 may be displayed on the individual receiving screen 250 for each grant target. In addition, the timing display section 235 may be shown in an image displayed on the user terminal 30 as an image different from the selection acceptance screen 230 or the individual acceptance screen 250, if the selection of the item to be granted as a refund has not yet been accepted.

[0192] Furthermore, the display function and control unit 116 causes the reception image to display time information relating to the non-currency benefit and time information relating to the currency (see FIG. 9). In this case, when the user selects the grant target taking into account the time when the non-currency benefit will be granted and the time when the currency will be granted, there is no need to display an image different from the reception image on the user terminal 30.

[0193] The display function and control unit 116 also displays an indicator of the extent to which the refund will be provided before the selection of the refund is accepted. Examples of the indicator include information shown in the content display unit 236 (see FIG. 9) and the percentage display unit 237. In this case, the user can select the refund target based on the extent to which the refund will be granted.

[0194] Furthermore, the display function and control unit 116 causes an indicator related to a non-currency benefit and an indicator related to currency to be displayed on the reception image. In this case, when the user selects the grant target taking into consideration the degree to which a non-currency benefit will be granted and the degree to which currency will be granted, there is no need to display an image different from the reception image on the user terminal 30.

[0195] The transmission / reception unit 111 of the acquisition function and management server 10 acquires information indicating the period during which the user plans to stay in the country. Examples of the information indicating the period during which the user plans to stay in the country include information input to the period input unit 215. The display function and control unit 116 then displays an indicator indicating the cumulative amount of refunds for the purchase of duty-free goods by the user during the planned period of stay for both the case where the refund is a non-currency benefit and the case where the refund is a currency, and displays a reception image after displaying the indicator (see FIG. 9). Examples of the indicator indicating the cumulative amount of refunds for the purchase of duty-free goods by the user during the planned period of stay include the content display unit 236. In this case, the user can be allowed to select the grant recipient based on the accumulated refunds for the user's purchases of duty-free items during the intended stay in both cases where the refund is a non-currency benefit and where the refund is a currency.

[0196] In the present disclosure, the content display section 236 and the ratio display section 237 are displayed on the selection receiving screen 230, but the present disclosure is not limited to this. The content display section 236 and the ratio display section 237 may be displayed on an image displayed on the user terminal 30 as an image different from the selection receiving screen 230, as long as the selection of the object to be given as a refund has not been accepted.

[0197] The control function and control unit 116 also grants the non-monetary benefit via specific application software installed in the user terminal 30. Examples of the specific application software include a tax exemption application and a granting application. The programs constituting the tax exemption application, the reception application, and the granting application further realize a display function that causes the computer to display information regarding not uninstalling the specific application software when a refund is made by granting the non-monetary benefit. Examples of the information regarding not uninstalling the specific application software include information shown in the instruction unit 414 of the refund notification screen 400 (see FIG. 20(A)). The display function may also be realized by the control unit 116 of the management server 10. In this case, compared to a configuration in which information regarding not uninstalling a specific application software is not displayed, the risk of non-monetary benefits not being granted due to a specific application software being uninstalled on the user terminal 30 is reduced.

[0198] In addition, the control function and control unit 116 causes a portion of the consumption tax to be refunded by granting a non-monetary benefit and a portion of the consumption tax to be refunded by granting currency. In this case, compared to a configuration in which the consumption tax refund is limited to a single grant target, a consumption tax refund can be achieved by granting a variety of grant targets.

[0199] Furthermore, the programs constituting the tax exemption application, the reception application, and the granting application further realize a display function that causes the computer to display, before the refund is made, an indicator regarding the level of the non-monetary benefit to be granted and an indicator regarding the amount of the currency to be granted, when a part of the consumption tax is refunded by granting a non-monetary benefit and a part of the consumption tax is refunded by granting currency. Examples of the indicator regarding the level of the non-monetary benefit to be granted and the indicator regarding the amount of the currency to be granted include information shown in the cumulative total image 255 (see FIG. 10), the cumulative total refund explanation section 386 (see FIG. 18), and the refund content notification section 404 (see FIG. 20(A)). Furthermore, the display function may be realized by the control section 116 of the management server 10. In this case, the user can be made aware of the level of the non-monetary benefit that will be granted when the consumption tax is refunded and the amount of the currency to be granted before the refund is made.

[0200] Furthermore, the transmitting / receiving unit 111 of the management server 10 of the present disclosure acquires determination information indicating the result of the determination regarding the application of tax exemption to the purchase of a tax-free item by the user. The determination information may be information transmitted from the determination server 40 indicating the result of the determination as to whether or not tax exemption is applied to the purchase of a tax-free item. Then, the control unit 116 of the management server 10 causes the user terminal 30 to display information regarding the result of the determination in a manner according to the determination information acquired by the transmitting / receiving unit 111 (see FIG. 20(A) and FIG. 22). In this case, the user can more easily recognize the result of the determination regarding the application of tax exemption to the purchase of a tax-free item by the user, compared to a configuration in which the user is notified only when it is determined that tax exemption applies. The results of the judgment regarding the application of tax exemption to the purchase of tax-free goods include the judgment result that the tax exemption applies and the judgment result that the tax exemption does not apply. Also, the results of the judgment regarding the application of tax exemption to the purchase of tax-free goods include the judgment result that the application of tax exemption has not been determined at the present time because, as described above, whether or not the tax exemption applies is determined by customs inspection (see Figure 22).

[0201] In addition, the program constituting the tax-free app of the present disclosure is a program for causing a computer to realize an acquisition function for acquiring determination information indicating the result of a determination regarding the application of tax-free exemption to a user's purchase of a tax-free item, and a display function for displaying information regarding the result of the determination in a manner corresponding to the determination information acquired by the acquisition function. In this case, the user can more easily recognize the result of the determination regarding the application of tax exemption to the purchase of a tax-free item by the user, compared to a configuration in which the user is notified only when it is determined that tax exemption applies.

[0202] Furthermore, when the consumption tax included in the price of a tax-free item purchased by the user is refunded due to the application of tax exemption to the purchase, and the refund is made by granting the user a non-monetary benefit different from currency, the control unit 116 and the tax exemption app cause the user terminal 30 to display usage location information relating to the location of the store or the location of the item where the non-monetary benefit can be used. Examples of usage location information include information shown in the location section 430 of the product result screen 420 (see FIG. 20(B)), the location section 448 of the store result screen 440 (see FIG. 21(A)), and the relationship map image 461 and location section 469 of the relationship map screen 460 (see FIG. 21(B)). When a user is staying in Japan for a short stay or the like, the user may not be familiar with the stores or products at which non-monetary benefits can be used. Even in this case, if usage location information relating to the location of a store or the location of a product at which a non-monetary benefit can be used is displayed on the user terminal 30, the user will be able to easily use the non-monetary benefit before leaving the country.

[0203] The transmitting / receiving unit 111 and the tax-free application of the management server 10 further acquire user location information related to the user's location. Examples of the user location information include location information generated by the identifying means 32 of the user terminal 30. The control unit 116 and the tax-free application cause the user terminal 30 to display information related to a store or product that satisfies the conditions, in preference to information related to a store or product that does not satisfy the conditions defined for the relationship with the location specified from the user location information. Examples of the conditions defined for the relationship with the location specified from the user location information include a store or product of this store that is within a predetermined order of proximity to the user's location specified from the latest location information. The predetermined order may be any order, but is, for example, number 2. Examples of the information related to a store or product that satisfies the conditions include, for example, a store proposal image 445 on the store result screen 440 (see FIG. 21(A)) and information shown on the relationship map screen 460 (see FIG. 21(B)). In this case, the user can be made to preferentially recognize stores or products where non-monetary benefits can be used, taking into account the user's location.

[0204] In addition, displaying information about stores or products that satisfy the conditions on the user terminal 30 in priority over information about stores or products that do not satisfy the conditions defined in relation to the location identified from the user location information also includes not displaying information about stores or products that do not satisfy the conditions on the user terminal 30.

[0205] Furthermore, the control unit 116 and the tax exemption application cause the user terminal 30 to display information about a store or product corresponding to the content of the non-monetary benefit given as a refund (see FIGS. 21(A) and (B)). In this case, the user can be made aware of the store or product that corresponds to the content of the non-monetary benefit given as a refund.

[0206] The transmission / reception unit 111 and the duty-free application further acquire information regarding the departure time of the airplane the user will use to travel overseas. For example, the information regarding the departure time may be information regarding the departure time of the airplane the user will use to leave the country. Then, the control unit 116 and the duty-free application cause the user terminal 30 to display information regarding the store or product according to the period until the departure time. In this case, the user can be made aware of stores or products according to the period until departure time.

[0207] Furthermore, when tax exemption is applied to a purchase, the control unit 116 and the tax exemption app display on the user terminal 30 refund information indicating that the consumption tax will be refunded before the consumption tax included in the price of the tax-free item purchased by the user is refunded (see FIG. 20(A)). Examples of the refund information include information shown in the refund notification section 402 of the refund notification screen 400. In this case, the user can be made aware that the consumption tax will be refunded before the consumption tax is actually refunded.

[0208] Furthermore, when the control unit 116 and the tax exemption app display refund information on the user terminal 30, the control unit 116 displays information regarding the period until the consumption tax is refunded on the user terminal 30. Examples of the information regarding the period until the consumption tax is refunded include information shown in the period notification unit 405 of the refund notification screen 400. In this case, the user can be made aware of an estimate of the period until the consumption tax is refunded before the consumption tax is refunded.

[0209] In addition, when tax exemption is applied to a purchase, the control unit 116 and the tax exemption app cause the user terminal 30 to display the amount of consumption tax included in the price of the tax-free item purchased by the user and the contents of the benefit to be given to the user as a consumption tax refund. In this case, the user can be made aware of the relationship between the amount of consumption tax and the benefit given as a consumption tax refund.

[0210] In addition, when the result of the judgment identified from the acquired judgment information is a result different from the decision on whether to apply the tax exemption to the purchase, the control unit 116 and the tax exemption app cause the user terminal 30 to display information regarding the means required to apply the tax exemption. In this case, even if the application of tax exemption has not been determined, the user can be made aware of the measures required for the application of tax exemption.

[0211] Furthermore, the transmission / reception unit 111 and the tax-free application acquire information indicating the period during which the user plans to stay in the country. Then, the control unit 116 and the tax-free application cause the user terminal 30 to display an indicator indicating the planned cumulative refund of consumption tax for the purchase of tax-free goods by the user during the planned period before the refund is determined. An example of the indicator indicating the planned cumulative refund of consumption tax for the purchase of tax-free goods by the user during the planned period is information shown in the cumulative refund explanation section 386 of the purchase result screen 380 (see FIG. 18 ). In this case, even before the refund is decided, the user can be made aware of the details of the refund of the consumption tax on the purchase of tax-free goods by the user during the scheduled period.

[0212] The transmission / reception unit 111 and the tax-free application further acquire information regarding the departure time of the airplane the user will use to travel overseas. Then, the control unit 116 and the tax-free application cause the user terminal 30 to display information regarding tax-free acceptance based on the departure time. In this case, the user can be made aware of the acceptance of tax exemption based on the departure time.

[0213] The program constituting the tax-free application of the present disclosure is a program for realizing, in a computer, an acquisition function for acquiring user information related to a user, and a display function for displaying, on one screen, an encoded image in which the user information is encoded and which can be read by a device that transmits information related to tax-free, and a specific image in which attribute information related to the user's attributes and / or the user's name are indicated. Examples of the user information include information indicated on a passport read by the reading display unit 203 of the passport reading screen 200 (see FIG. 4(A)), information input to the address input unit 212, the type selection unit 214, and the period input unit 215 of the input reception screen 210 (see FIG. 4(B)), and the like. Examples of devices that transmit information related to tax-free include the reading means of the store server 20. Examples of the encoded image include the code unit 353 indicated on the code screen 340 (see FIG. 15(A)). The attribute information includes a gender section 344, an age section 345, a nationality section 346, a height section 347, etc., shown on the code screen 340. The specific image includes an identity verification image 341. In this case, it is possible to efficiently provide information about the purchaser of the tax-free product and to efficiently confirm whether the purchaser of the tax-free product is eligible for tax exemption.

[0214] Furthermore, the transmitting / receiving unit 111 of the management server 10 of the present disclosure acquires user information related to the user. Then, the control unit 116 of the management server 10 displays on one screen an encoded image in which the user information is encoded and which can be read by a device that transmits information related to tax exemption, and a specific image in which attribute information related to the user's attributes and / or the user's name are indicated. In this case, it is possible to efficiently provide information about the purchaser of the tax-free product and to efficiently confirm whether the purchaser of the tax-free product is eligible for tax exemption.

[0215] The attribute information includes at least one of information regarding sex, age, nationality, height, and weight. In this case, a person who verifies the identity of a user can verify the identity of the user by comparing the user with the content indicated in the attribute information.

[0216] Furthermore, the transmission / reception unit 111 of the acquisition function and management server 10 acquires information shown on a user's passport by reading the user's passport. The attribute information is information identified from characters shown on the passport. In this case, the user does not need to input information used for user identification into the user terminal 30.

[0217] The acquiring function and transmitting / receiving unit 111 also acquires face information showing the user's face. The attribute information is character information identified from the face information. Examples of the character information include information showing the user's height and information showing the user's weight. In this case, when verifying the identity of a user, the identity can be verified by comparing the user with attribute information not included in the facial photograph.

[0218] In addition, the display function and control unit 116 of the management server 10 displays information related to the user being photographed. Examples of the information related to the user being photographed include information shown in the photographed explanation section 348 of the code screen 340. In this case, the user is less likely to have a distrustful attitude toward photography, compared to when photography of the user is taken without the user being aware that photography of the user is taking place.

[0219] The acquisition function and transmission / reception unit 111 also acquires passport information shown on the user's passport by reading the user's passport. The passport information includes face information shown on the passport. The display function and control unit 116 also displays information that prompts the user to take a picture of the user. The program constituting the tax-free application further realizes a matching function in the computer that matches the user's face shown in an image generated by photographing the user with the photographing means of the user terminal 30 with the face shown on the passport. This matching function may be realized by the control unit 116 of the management server 10. In this case, the burden of identity verification on the verifying person is reduced compared to a configuration in which identity verification is performed solely by visual confirmation by the verifying person who verifies the identity of the user.

[0220] In addition, the display function and control unit 116 displays information regarding the provision of a reward when the user is authenticated by matching an image captured by the image capture unit. The reward may be a non-monetary reward. However, the reward may be a product or service different from the non-monetary reward. In this case, it is possible to encourage the user to verify the user's identity by photographing the user with the photographing means.

[0221] The user information or attribute information is information specified from the passport information. The display function and control unit 116 displays information regarding the identification and / or information regarding the restriction of the reading of the passport of a person other than the user before the passport is read. In this case, it is possible to prevent a user from having a passport of a person other than the user read in order to falsely identify himself / herself.

[0222] The program constituting the tax-free application of the present disclosure is a program for realizing an acquisition function for acquiring user information related to the result of the user's behavior in a computer, and a display function for displaying information on tax-free goods or tax-free shops according to the user information. Examples of the user information include location information, information shown in the pre-purchase management table (see FIG. 6) as tax-free goods whose information was displayed on the user terminal 30 by the user before purchasing the tax-free goods, and information shown in the selection management table (see FIG. 7) as tax-free goods selected by the user. Examples of information on tax-free goods or tax-free shops according to the user information include information shown on the proposal screen 270 (see FIG. 13(A)), the tax-free shop list screen 290 (see FIG. 13(B)), the handling map screen 300 (see FIG. 14(A)), the transportation screen 320 (see FIG. 14(B)), the tax-free shop list screen 500 (see FIG. 23(A)), and the tax-free goods list screen 520 (see FIG. 23(B)). In this case, information regarding duty-free products or duty-free shops based on the user's behavior can be provided.

[0223] The transmitting / receiving unit 111 of the management server 10 of the present disclosure also acquires user information related to the results of the user's actions. Then, the control unit 116 of the management server 10 displays information related to duty-free products or duty-free shops according to the user information. In this case, information regarding duty-free products or duty-free shops based on the user's behavior can be provided.

[0224] The user information also includes location information about the user's location. The display function and control unit 116 then displays information about duty-free products or duty-free shops according to the location information. In this case, information on duty-free products or duty-free shops based on the user's location can be provided.

[0225] The acquisition function and transmission / reception unit 111 further acquires history information on the purchase history of duty-free goods. The history information includes information shown in the selection management table or history management table (see FIG. 11) as the purchase history of duty-free goods. The display function and control unit 116 then displays information on the duty-free goods or duty-free shops according to the location information and the history information. In this case, information about duty-free goods or duty-free shops can be provided based on the user's location and the history of purchasing duty-free goods.

[0226] Furthermore, the duty-free goods or duty-free shops according to the location information are those located within a range that satisfies a condition set for the location specified from the location information. Examples of the condition set for the location specified from the location information include a range condition. Then, the display function or control unit 116 displays information about the means of transportation from the location specified from the location information to the location that satisfies the condition (see FIG. 14(B), etc.). A user may not be familiar with means of transportation when staying in the country for a short stay, etc. Even in this case, the user can be made aware of means of transportation from the user's location to locations where duty-free goods and duty-free shops are located within a range based on the user's location.

[0227] In addition, the display function and control unit 116 displays information regarding the location of a place where duty-free goods or duty-free shops are located, which satisfies the conditions defined in relation to the location specified by the location information (see Figures 13(A), (B), Figures 14(A), (B), Figure 23(A), etc.). In this case, the user can be made aware of the location of the duty-free goods or duty-free shops for which information is provided based on the user's location.

[0228] The display function and control unit 116 also displays information about a specific duty-free item, which is available in multiple locations. In other words, the specific duty-free item is a duty-free item that is sold in multiple stores or handled in multiple locations. The display function and control unit 116 also displays information about the location of each of the multiple locations, together with information about the price of the specific duty-free item at each of the multiple locations (see FIG. 13(B), FIG. 14(A), and FIG. 23(A)). In this case, the user can select which store to purchase a particular duty-free item from, taking into account the location of each place where the particular duty-free item is sold or handled and the price of the particular duty-free item.

[0229] The specific duty-free goods are those that are in a location that satisfies a condition defined for the relationship with the location specified by the location information, such as a range condition. In this case, the tax-free items that the user is allowed to select from which store to purchase the items based on the location of each location where the tax-free items are available and the price of a particular tax-free item can be limited to those tax-free items that satisfy conditions defined in relation to the user's location.

[0230] Furthermore, when displaying information on duty-free goods or duty-free shops, if the duty-free goods or duty-free shops are located in multiple locations, the display function and control unit 116 displays information on locations that satisfy a condition set for the relationship with a location specified by location information among the multiple locations, and restricts the display of information on locations that do not satisfy the condition among the multiple locations (see Fig. 13(B), Fig. 14(A), and Fig. 23(A)). An example of the condition set for the relationship with a location specified by location information is a range condition. An example of the condition set for the relationship with a location specified by location information is a location that is located within a predetermined range from the user's current location, which is set as a condition for displaying the location location section 304 in the map image 301 on the handling map screen 300. In this case, the user can be made to preferentially recognize the locations of duty-free goods that satisfy a condition defined in relation to the user's position.

[0231] Note that restricting the display of information about places among the multiple places that do not satisfy the conditions includes not displaying information about places among the multiple places that do not satisfy the conditions, and restricting the display of information about places among the multiple places that do not satisfy the conditions includes preferentially displaying information about places among the multiple places that do not satisfy the conditions over information about places among the multiple places that do not satisfy the conditions.

[0232] In addition, when displaying information about duty-free goods or duty-free shops, the display function and control unit 116 displays information about the means of transportation from the location specified by the location information to the location where the duty-free goods or duty-free shops are located (see Figures 13(B), 14(B), etc.). When a user is staying in the country for a short stay, etc., the user may not be familiar with means of transportation. Even in this case, the user can be made aware of the means of transportation from the user's location to the location of the duty-free goods or duty-free shop for which information is provided.

[0233] In addition, when displaying information regarding duty-free goods or duty-free shops, the display function and control unit 116 also displays information regarding the relationship between the location specified by the location information and the location where the duty-free goods or duty-free shops are located (see Figures 13(A), (B), Figures 14(A), (B), Figures 23(A), (B)). In this case, the user can be made aware of the relationship between the user's location and the location of the duty-free goods or duty-free shop for which information is to be provided, and then the user can be made to choose whether or not to go to the location of the duty-free goods or duty-free shop for which information is to be provided.

[0234] The display function and control unit 116 also displays information indicating benefits related to the purchase of duty-free goods that satisfy a condition defined for the relationship with the user information. Examples of the condition defined for the relationship with the user information include benefit conditions. Examples of benefits related to the purchase of duty-free goods include discounts on the sales price. In this case, the user can be allowed to select whether or not to purchase a duty-free item based on the contents of the benefit.

[0235] The privilege given when a tax-free product satisfying the privilege condition is purchased is not limited to a discount on the selling price. For example, when a tax-free product satisfying the privilege condition is purchased at a specific store, a product or service provided at this specific store may be preferentially given to the user. For example, a product or service being preferentially given to the user may be a product or service that can be preferentially purchased at a specific store without waiting in line. In this case, the price section 273 of the proposal image 271 on the proposal screen 270 (see FIG. 13(A)) related to the tax-free product satisfying the privilege condition shows text such as "If you purchase this tax-free product at a specific store, you can purchase a specific product or service without waiting in line" as the content of the privilege. In addition, the product or service that is preferentially given to the user as a privilege may be either paid or free.

[0236] In addition, the duty-free goods that satisfy the condition defined for the relationship with the user information are the duty-free goods that are located at a place that satisfies the condition defined for the relationship with the location specified by the location information. An example of the condition defined for the relationship with the location specified by the location information is a range condition. In this case, the duty-free items that the user is allowed to select whether or not to purchase based on the contents of the benefit can be limited to those that are located in a location that satisfies a condition defined in relation to the user's location.

[0237] The user information includes at least display information related to the duty-free item displayed on the user terminal 30 before purchase in response to an operation on the user terminal 30, and purchase information related to the duty-free item purchased by the user. The display information includes, for example, information shown in the pre-purchase management table as the duty-free item for which the user has displayed information on the user terminal 30 before purchasing the duty-free item. The purchase information includes information shown in the selection management table as the duty-free item selected by the user. The display function and control unit 116 then displays information related to the duty-free item or the duty-free shop according to the relationship between the display information and the purchase information. The duty-free item or the duty-free shop according to the relationship between the display information and the purchase information includes the duty-free item that satisfies the relationship condition or the shop that sells the duty-free item that satisfies the relationship condition. In this case, information regarding duty-free goods or duty-free shops can be provided based on the relationship between the duty-free goods displayed on the user terminal 30 before purchase and the duty-free goods to be purchased by the user in response to operations on the user terminal 30.

[0238] The acquisition function and transmission / reception unit 111 further acquires information on the user's attributes, information on the attributes of other people different from the user, and history information on the purchase history of duty-free goods. The information on the user's attributes includes information on the user's gender, nationality, age, hobbies, etc. The information on the attributes of other people includes information on the gender, nationality, age, hobbies, etc. of other people shown in the history management table. The history information includes information shown in the history management table as the history of duty-free goods. The display function and control unit 116 then displays information on duty-free goods or duty-free shops according to the history information related to a person whose attribute satisfies a predetermined condition in relation to the user's attributes. The duty-free goods or duty-free shops according to the history information related to a person whose attribute satisfies a predetermined condition in relation to the user's attributes include duty-free goods that satisfy an attribute history relationship condition or shops selling duty-free goods that satisfy an attribute history relationship condition. In this case, information on duty-free goods or duty-free shops can be provided based on the purchase history of duty-free goods by other people, which is an attribute related to the user's attributes. The purchase history of the duty-free goods shown in the history management table may include not only information of other people different from the user, but also information of the user himself / herself. Furthermore, when extracting duty-free goods or duty-free shops to be recommended to the user, the information of the user himself / herself shown in the history management table may also be taken into consideration.

[0239] The acquisition function and transmission / reception unit 111 further acquires history information on the purchase history of tax-free items, and judgment information on the history of judgments on the application of tax exemption to the purchase of tax-free items. The judgment information may be information on "tax-free" and "customs" shown in the history management table. The display function and control unit 116 then displays information on tax-free items or tax-free shops according to the purchase information, history information, and judgment information. The tax-free items or tax-free shops according to the purchase information, history information, and judgment information may be tax-free items that satisfy the judgment conditions, or shops selling tax-free items that satisfy the judgment conditions. In this case, information about the tax-free items or tax-free stores can be provided based on the tax-free items purchased by the user, the purchase history of the tax-free items, and the history of judgments regarding the application of tax exemption to the purchase of the tax-free items.

[0240] In the present disclosure, the reading means of the store server 20 has been described as reading the code image 351 of the code screen 340 displayed on the user terminal 30 and the receipt output from the register of the duty-free shop upon purchase of a duty-free item, but is not limited thereto. The code image 351 and the receipt may be read by a device of the system in which the store server 20 is installed in the duty-free shop. In addition, in the present disclosure, it has been described that a duty-free shop may use a verification system that authenticates a user by verifying the photo section 343 of the code screen 340 with a photo taken by the user, but this is not limited to this. The verification system may be used by any entity other than the user. In this case, the photographed explanation section 348 may display text such as "A photograph will be taken by a photographing means installed in the vicinity to verify the identity of the user by the verification system," which means that the photograph will be taken by a device other than the user terminal 30 used by an entity other than the user.

[0241] In addition, in this disclosure, various configurations have been described mainly using the example in which the non-monetary reward is points, but the non-monetary reward may be a voucher that can be exchanged for a specific product or a specific service, as described above. When the non-monetary reward is a voucher, the information described above regarding the content of the non-monetary reward that is displayed on user terminal 30 will be information regarding the content of the voucher.

[0242] In addition, the reception device 50 may receive the tax exemption when the grant target is not selected. In this case, when the application of the tax exemption is determined by the determination server 40, the refund notification screen 400 (see FIG. 20(A)) may display the batch reception button 388 (see FIG. 18) and the individual reception button 389. When the batch reception button 388 or the individual reception button 389 is selected, the selection reception screen 230 (see FIG. 9) or the individual reception screen 250 (see FIG. 10) may be displayed, and the grant target may be selected on the displayed screen. In this case, the time display unit 235 for each grant target on the selection reception screen 230 displays the time when the grant target is estimated to be granted, which is the time when the period elapsed since the application of the tax exemption was determined by the determination server 40 to the content shown in FIG. 9 is added.

[0243] In addition, multiple points may be selected for each duty-free item. For example, a reception section (not shown) for receiving designation of the grant rate and grant amount for each grant target may be displayed on the selection reception screen 230. When the user selects the determination section 240 with the grant rate and grant amount for each grant target inputted into the reception section, the input grant rate and grant amount for each grant target are accepted, and the accepted grant content for each grant target is displayed in the content display section 236. Also, on the individual reception screen 250, designation of the grant rate and grant amount for each grant target for each duty-free item may be accepted, and the accepted grant content for each grant target may be displayed in the individual reception image 254.

[0244] In addition, although the present disclosure has described that the refund rate of the non-monetary benefit exceeds 100%, this is not limited thereto. The refund rate of the non-monetary benefit may be less than 100% or may be greater than the above-mentioned 101%. Even if the refund rate of the non-monetary benefit is less than 100%, it may be greater than the refund rate of any of the cash, credit card, and electronic money that are given as the reward.

[0245] In addition, in the present disclosure, it has been described that the proposal screen 270 (see FIG. 13(A)) is displayed by executing the proposal process (see FIG. 12), but the display condition for the proposal screen 270 is not limited to the proposal process being executed. For example, in the tax-free app of the user terminal 30, a search screen (not shown) for tax-free goods may be displayed, and a display acceptance button for the proposal screen 270 for the searched tax-free goods may be displayed on this search screen. In this case, when the user selects the display acceptance button for the proposal screen 270 for the searched tax-free goods, the proposal screen 270 including the proposal image 271 for the searched tax-free goods may be displayed on the user terminal 30.

[0246] In addition, the image displayed on the user terminal 30 by executing the proposal process is not limited to the proposal screen 270. When the proposal process is executed, the duty-free shop list screen 290 (see FIG. 13(B)) or the duty-free shop list screen 500 (see FIG. 23(A)) may be displayed on the user terminal 30 first. The duty-free goods targeted by the duty-free shop list screen 290 or the duty-free shop list screen 500 displayed in this case may be the duty-free goods determined to have the highest proposal priority in the proposal process.

[0247] After the user terminal 30 receives the result of the determination of the application of tax exemption, the refund notification screen 400 (see FIG. 20(A)) may be displayed on the user terminal 30 in response to the user's operation of the user terminal 30. In this case, the content shown in the period notification section 405 of the refund notification screen 400 may be updated to the period until the grant of the grant target at the time when the refund notification screen 400 is displayed. Also, the period until the grant of each grant target at the time when the refund notification screen 400 is displayed is the period shown in the time display section 235 of the selection reception screen 230 (see FIG. 9) minus the period from the time when the user terminal 30 receives the result of the determination of the application of tax exemption to the time when the refund notification screen 400 is displayed.

[0248] The object of the reward is not limited to the above-mentioned example. The object of the reward may include a refund to a prepaid card. Note that a refund to a prepaid card is an example of the reward of currency as a consumption tax refund. Furthermore, the user may select a currency used in a country to be awarded, that is, the type of currency to be awarded may be selected by the user.

[0249] In addition, in the present disclosure, it has been described that information about each individual duty-free item is displayed on the proposal screen 270, the duty-free shop list screen 290, the handling map screen 300, and the duty-free shop list screen 500, but this is not limiting. For example, information on the types of tax-free goods may be displayed on the proposal screen 270, the duty-free shop list screen 290, the handling map screen 300, and the duty-free shop list screen 500. As an example, the proposal screen 270 may display a proposed image 271 for each type of tax-free goods, such as food and drink. Furthermore, the duty-free goods list screen 290 and the duty-free goods list screen 500 may display a list of places that handle specific types of tax-free goods, such as food and drink. Furthermore, the handling map screen 300 may display a map of places that handle specific types of tax-free goods, such as food and drink.

[0250] In addition, in the present disclosure, it has been described that the tax-free app and the management server 10 suggest tax-free items to the user by causing the user terminal 30 to output information about the tax-free items, but the present disclosure is not limited to this. The tax-free app and the management server 10 may output various pieces of information described above as being output to the user terminal 30 for the purpose of proposing them to the user, to the store server 20. In this case, the information transmitted to the store server 20 is used for sales promotion of tax-free goods.

[0251] Also, in the present disclosure, it has been described that the height and weight of the subject of the passport are estimated from the face photograph on the passport read on the passport reading screen 200 (see FIG. 4(A)), but this is not limiting. The face photograph used to estimate the height and weight shown on the code screen 340 may be any photograph received by the user terminal 30. Also, the photograph used to estimate the height and weight shown on the code screen 340 may be a photograph that shows parts other than the face as long as it shows at least the face.

[0252] Also, in the present disclosure, it has been described that the time required for the user to reach a location such as a duty-free shop or a product sales store from the user's location is displayed on the user terminal 30. Here, the time displayed on the user terminal 30 may be the time required for the user to travel on foot.

[0253] In addition, in the present disclosure, the duty-free application and the management server 10 display a reception explanation image 395 on the purchase result screen 380 (see FIG. 18) as information regarding the reception of the duty-free based on the departure time of the flight used by the user to travel overseas, but this is not limited to this. For example, the tax-free application and the management server 10 may display text such as "Please accept tax-free" on the user terminal 30 when arriving at a predetermined time before the departure time of the plane. Such information displayed at a timing based on the departure time is also regarded as information regarding the acceptance of tax-free based on the departure time of the plane used by the user to travel overseas. In addition, the tax-free application and the management server 10 may display text such as "Please accept tax-free" on the user terminal 30 at a timing according to the departure time and the congestion status of the tax-free acceptance by the reception device 50. As an example, the tax-free application and the management server 10 may display text such as "Please accept tax-free" earlier with respect to the departure time as the degree of congestion of the tax-free acceptance by the reception device 50 increases.

[0254] Next, a method for encouraging the user to make settings related to a consumption tax refund will be described. When tax exemption is applied to the purchase of a tax-free item by a user, the settings required for the consumption tax refund are performed, thereby realizing the consumption tax refund to the user. The settings required for the consumption tax refund include registering the user's name in the tax exemption system 1, registering the passport number shown on the user's passport in the tax exemption system 1, selecting a grantee, and settings required for realizing the granting of the selected grantee to the user. For example, when the grantee is a non-monetary benefit, settings required for realizing the granting of the selected grantee to the user include setting for installing application software that allows the use of the non-monetary benefit, and registering as a member of a website that allows the use of the non-monetary benefit. In this embodiment, when the user's passport is read on the passport reading screen 200, the user's name and passport number shown on the read passport are registered in the tax exemption system 1. Also, when the grant target is selected on the selection reception screen 230 (see FIG. 9) or the individual reception screen 250 (see FIG. 10), the selection of the grant target is completed in the tax exemption system 1. Furthermore, if the grant target is a non-currency benefit, when the tax exemption app or the granting app is installed on the user terminal 30, the setting in the tax exemption system 1 for the installation of application software that allows the use of the non-currency benefit is completed. When these settings necessary for the refund of the consumption tax are completed, the consumption tax is refunded to the user. On the other hand, if the settings necessary for the refund of the consumption tax are not completed, the refund of the consumption tax to the user is not realized. Therefore, the tax exemption system 1 of this embodiment prompts the user to make the settings necessary for the refund of the consumption tax.

[0255] The information indicating whether the settings necessary for the consumption tax refund have been completed is managed in the management server 10. The management server 10 may obtain information indicating whether the settings necessary for the consumption tax refund have been completed by accepting the settings necessary for the consumption tax refund via the user terminal 30. In addition, when the settings necessary for the consumption tax refund are accepted by a tax exemption app, a reception app, or a payment app installed in the user terminal 30, the management server 10 may obtain information indicating whether the settings necessary for the consumption tax refund have been completed from the application software whose settings have been accepted in the user terminal 30.

[0256] 24 is a diagram showing the functional configuration of the store server 20. The store server 20 includes a transmission / reception unit 21, a storage unit 22, a timing unit 23, a request unit 24, a setting specification unit 25, a determination unit 26, a time specification unit 27, and a display control unit 28. These functional units are realized by cooperation between the hardware of the store server 20 and a program. The transmitting / receiving unit 21, which is an example of an acquisition means, transmits and receives information to and from an external device. Examples of information transmitted by the transmitting / receiving unit 21 include information indicating a request for information about a user. Examples of information received by the transmitting / receiving unit 21 include information requested by the store server 20. As described above, examples of information received by the transmitting / receiving unit 21 include information identified from the code portion 353 of the code screen 340 (see FIG. 15(A)) read by a reading means (not shown) of the store server 20. The storage unit 22 stores information received by the transmitting / receiving unit 21, information generated by the store server 20, and the like.

[0257] The clock unit 23 measures time. An example of the clock unit 23 is a real time clock (RTC). The request unit 24 requests information about the user from the management server 10 via the transmission / reception unit 21. More specifically, the request unit 24 requests information indicating which setting has been made as a setting related to the refund of consumption tax for a single user from the management server 10. Note that, hereinafter, information indicating which setting has been made as a setting related to the refund of consumption tax for a single user may be referred to as setting information. The setting information is a setting for a user, and may also be regarded as information about the history of settings related to the refund of consumption tax included in the price of a tax-free item. When the request unit 24 obtains the setting information from the management server 10 via the transmission / reception unit 21, the request unit 24 stores the obtained setting information in the storage unit 22.

[0258] The setting identification unit 25 identifies, from the setting information, settings that are necessary for the consumption tax refund among the settings related to the consumption tax refund. If the setting information includes information indicating which grant target has been selected, in other words, if the grant target has already been selected, the setting identification unit 25 identifies the settings that are necessary for realizing the grant of the selected grant target to the user as the settings that are necessary for the consumption tax refund. Note that, hereinafter, the settings that are necessary for the consumption tax refund may be referred to as the necessary settings. In this embodiment, the registration of the user's name, the registration of the passport number, and the selection of one grant target are predetermined as the necessary settings.

[0259] The determination unit 26 determines whether or not there are any incomplete necessary settings based on the settings determined as necessary settings and the setting information. The determination unit 26 transmits information indicating the incomplete settings among the necessary settings and information indicating the completed settings among the necessary settings to the time identification unit 27 and the display control unit 28. The time identification unit 27 identifies the time when the grant target will be granted to the user when the necessary setting is performed, using the date and time measured by the clock unit 23 and the information obtained from the determination unit 26. The time identification unit 27 transmits information indicating the identified time to the display control unit 28. The display control unit 28, which is an example of a control means, generates information to encourage the user to perform the necessary setting that has not been completed, using the information acquired from the determination unit 26. The display control unit 28 also generates information indicating the time when the grant target will be granted to the user if the necessary setting is performed, using the information acquired from the timing identification unit 27. Then, the display control unit 28 causes the generated information to be displayed on the display unit 105 (see FIG. 2) of the store server 20.

[0260] 25 is a diagram showing a setting management table. The setting management table is a table for managing settings related to the refund of consumption tax. The setting management table is stored in the management server 10. The setting management table shows the associated information for each user: "No.", "Name", "Passport Number", "Non-Monetary Benefit", "Cash", "Credit Card", and "Electronic Money". The information shown in the setting management table for "Name", "Passport Number", "Non-Monetary Benefit", "Cash", "Credit Card", and "Electronic Money" is an example of setting information. Note that "..." in the setting management table indicates that the description is omitted.

[0261] The contents of the setting management table will now be described in detail. "No." indicates a number that identifies the user. "Name" indicates the name of the user registered in the tax-free system 1. In the illustrated example, an English letter such as "A" in "Name" indicates the name of the user registered in the tax-free system 1. In addition, "- " in "Name" indicates that the user's name is not registered in the tax-free system 1. "Passport number" indicates the passport number registered in the tax-free system 1. In the illustrated example, the alphanumeric characters shown in "Passport number" indicate the passport number registered in the tax-free system 1. Also, "- " shown in "Passport number" indicates that the passport number is not registered in the tax-free system 1.

[0262] "Non-monetary reward," "Cash," "Credit card," and "Electronic money" are each marked as "Granted" and "Registered." The "Grant target" indicates information indicating whether the target item is selected as a grant target. The target item is an item for which the "Grant target" that is the subject of the explanation is indicated in the setting management table among "Non-currency reward," "Cash," "Credit card," and "Electronic money." The "〇" indicated in the "Grant target" means that the target item is selected as a grant target. Also, the "-" indicated in the "Grant target" means that the target item is not selected as a grant target. For example, a user with "No." of "1" has selected "Non-currency reward" and "Cash" as "Grant target," and has not selected "Credit card" and "Electronic money" as "Grant target." Note that, when a user purchases multiple duty-free items during a stay, "〇" is indicated for the "Grant target" selected as the target for at least one of the multiple duty-free items. "Settings" shows information indicating whether the settings required to grant the target item to the grantee user have been completed. A "〇" shown in "Settings" means that the settings required to grant the target item to the grantee user have been completed. A "-" shown in "Settings" means that the settings required to grant the target item to the grantee user have not been completed. For example, for a user with a "No." of "1", the "settings" for "non-currency rewards" and "cash" have been completed, but the "settings" for "credit card" and "electronic money" have not been completed.

[0263] Note that the settings required to realize the granting of non-currency benefits include the above-mentioned settings for installing application software that allows the use of non-currency benefits, and registering as a member on a website that allows the use of non-currency benefits. Also, the settings required to realize the granting of cash include registering the bank name, branch name, and account number of the bank to which the cash is to be transferred in the tax exemption system 1. Also, the settings required to realize the refund to a credit card include registering the type of credit card and the credit card number in the tax exemption system 1. Also, the settings required to realize the granting of electronic money include installing application software that allows the use of electronic money, and registering as a member on a website that allows the use of electronic money. However, the content of the settings required to realize the granting of a non-monetary benefit is not limited to the above example, and may be any content required to realize the granting of a non-monetary benefit.

[0264] In the illustrated example, all required settings have been completed for users with "No." numbers "1" through "5" in the setting management table. In addition, for the user whose "No." is "6," the "Name" and "Passport Number" have been set, but the selection of the "Grant Target" and the "Settings" required to grant the target have not been completed. In addition, for a user whose "No." is "7," the settings for "name," "passport number," and "recipient" (non-monetary benefit) and "cash" as well as the "settings" required to grant cash have been completed, but the "settings" required to grant non-monetary benefits have not been completed. In addition, for a user whose "No." is "8", the selection of "Name", "Passport Number", and "Grantee", as well as the "Settings" required to grant the grantee, have not been completed. In addition, for a user whose "No." is "9," the settings for the "passport number" and "electronic money" as the "grant recipient" have been completed, but the setting of the "name" and the "settings" required to realize the granting of electronic money have not been completed. In addition, for a user whose "No." is "10," the selection of "name," "non-monetary benefit" as the grantee, and the "settings" required to grant a non-monetary benefit have been completed, but the setting of "passport number" has not been completed. In addition, for a user whose "No." is "11," the settings for "name," "passport number," and the selection of "non-monetary benefit" as a "recipient" have been completed, but the "settings" required to realize the granting of non-monetary benefits have not been completed. In the following, the user whose "No." is "7" is assumed to be the user who is the subject of the information shown in Figures 4, 6, 7, 9, 10, 13 to 16, 18, and 20 to 23.

[0265] In this embodiment, when the user's passport is read by the user terminal 30 via the passport reading screen 200 (see FIG. 4(A)), information indicating the user's name and passport number shown on the passport is acquired by the user terminal 30. When a grant target is selected on the selection reception screen 230 (see FIG. 9) or the individual reception screen 250 (see FIG. 10), information indicating that the grant target has been selected is acquired by the user terminal 30. When the grant target is a non-monetary benefit, when the tax exemption app is installed in the user terminal 30, information indicating that the setting of the grant destination of the non-monetary benefit has been completed is acquired by the user terminal 30. In this way, when the user terminal 30 acquires information indicating that the setting related to the consumption tax refund has been completed, it transmits the acquired information to the management server 10. The transmission / reception unit 111 of the management server 10 acquires information indicating that the setting related to the consumption tax refund has been completed from the user terminal 30. The control unit 116 of the management server 10 updates the contents of the setting management table using the acquired information.

[0266] Fig. 26 is a flow chart showing the flow of the promotion process. The promotion process is a process in which the store server 20 promotes the user to make settings required for a consumption tax refund. In this embodiment, the promotion process is started, for example, every time a predetermined time has elapsed. The predetermined time may be any time, but is, for example, 0.1 seconds. The determination unit 26 of the store server 20 determines whether the execution condition is satisfied (S501). The execution condition is a condition used by the determination unit 26 to determine whether or not to execute the determination of the presence or absence of an incomplete necessary setting. In this embodiment, the execution condition is determined to be that information indicating the user's name or passport number is newly received by the transmission / reception unit 21. In this embodiment, for example, when a user purchases a tax-free item at a duty-free shop, the user terminal 30 displays a code screen 340 (see FIG. 15(A)). When the code section 353 of the code screen 340 is read by a reading means (not shown) of the store server 20, information indicating the name or passport number is newly received by the transmission / reception unit 21. Also, for example, when a user purchases a tax-free item at a duty-free shop, the user presents his / her passport to a clerk at the duty-free shop, and the clerk inputs the name or passport number shown on the presented passport into the store server 20, information indicating the name or passport number is newly received by the transmission / reception unit 21.

[0267] If the execution condition is not satisfied (No in S501), the promotion process ends. Furthermore, when the execution condition is satisfied (Yes in S501), the request unit 24 requests setting information from the management server 10 and acquires the requested setting information (S502). The request unit 24 transmits information indicating the name or passport number newly received by the transmitting / receiving unit 21 together with the request to the management server 10, thereby acquiring from the management server 10 the information indicated in "Name", "Passport Number", "Non-Monetary Award", "Cash", "Credit Card", and "Electronic Money" associated with this "Name" or "Passport Number" in the setting management table (see FIG. 25). In addition, there are cases where the name or passport number transmitted as information from the store server 20 to the management server 10 together with the request is not shown in the setting management table, in other words, the name or passport number is not registered in the tax-free system 1. In this case, the management server 10 may transmit information indicating that none of the necessary settings have been completed for the user for whom this name or passport number is the target, to the store server 20 as setting information. In this way, the setting information includes not only information indicating the history of the setting for the user that is related to the refund of the consumption tax included in the price of the tax-free product, but also information indicating the history of the setting for the user that is related to the refund of the consumption tax included in the price of the tax-free product not being performed. In addition, when the identification information for identifying a user is received by the transmitting / receiving unit 21 together with the information indicating the name or passport number, there are cases where it is specified from the identification information which user is the target of the setting information requested by the requesting unit 24 and is managed in the setting management table. In this case, the management server 10 may transmit to the store server 20 the information indicated in the setting management table for “Name,” “Passport Number,” “Non-Monetary Benefit,” “Cash,” “Credit Card,” and “Electronic Money” for the user identified from the identification information.

[0268] The determination unit 26 determines whether the promotion condition is satisfied (S503). The promotion condition is a condition used by the determination unit 26 to determine whether to promote the user to make settings necessary for a consumption tax refund. In this embodiment, the promotion condition is defined as the existence of incomplete necessary settings among the necessary settings for the user who is the target of the promotion process. The determination unit 26 determines whether the promotion condition is satisfied based on the settings defined as necessary settings and the setting information acquired in step 502. If the promotion condition is not satisfied (No in S503), the promotion process ends. Also, if the prompting condition is satisfied (Yes in S503), the display control unit 28 causes the display unit 105 to display a prompting screen corresponding to the necessary settings that have not been completed (S504). The details will be described later, but the prompting screen is a screen that prompts the user to make settings that are necessary for the consumption tax refund.

[0269] When the promotion process is performed for each user whose "No." in the setting management table (see FIG. 25) is "1" through "5," the promotion conditions are not satisfied (No in step 503 in FIG. 26), and the promotion screen is not displayed. Furthermore, when promotion processing is performed for each of the users whose "No." in the setting management table is "6" through "11," the promotion conditions are met (Yes in step 503 in FIG. 26), and the promotion screen is displayed.

[0270] Fig. 27 is a diagram showing a promotion screen 530. The promotion screen 530 is displayed on the display unit 105 of the store server 20 when the promotion process is performed (see S504 in Fig. 26). On the promotion screen 530, a promotion image 531, a set image 532, a non-set image 533, a timing image 534, and a guidance image 537 are displayed. In the following, it is assumed that a promotion process was performed on Oct. 12, 2024 for a user whose "No." in the setting management table is "7," and that promotion screen 530 shown in FIG. 27 was displayed on the same day.

[0271] The promotion image 531 displays a message that prompts the user to make the settings required for a consumption tax refund. In the illustrated example, the promotion image 531 displays the text "The settings required for tax exemption have not been completed" and the text "Please complete the settings using the code or URL below." The set image 532 shows the contents of the completed settings among the required settings. In the illustrated example, the set image 532 shows the texts of "Name", "Passport Number", "Selection of Refund Object (Non-Monetary Award, Cash)", and "Settings Necessary for Cash Grant". This allows the user to recognize that the required settings, including registration of the user's name, registration of passport number, selection of grant object, and settings necessary for realizing cash grant, have been completed. It is also recognized that non-monetary award and cash have been selected as grant objects. The non-settings image 533 shows the contents of the required settings that have not been completed. In the illustrated example, the non-settings image 533 shows the text "Settings required for granting a non-currency award (installation of an app or registration as a web member)". This allows the user to recognize that the required settings that are required for granting a non-currency award have not been completed. The user also recognizes that the settings that are required for granting a non-currency award are installation of a tax-free app or registration as a member on a web site where a non-currency award can be used.

[0272] The timing image 534 is an image showing information about the time when the grant object will be granted. The timing image 534 shows a delay notification section 535 and a timing notification section 536. The delay notification section 535 displays information regarding a delay in the timing of granting the grant object. In the illustrated example, the delay notification section 535 displays the text "Regarding the timing of the consumption tax refund." In addition, in the illustrated example, the delay notification section 535 displays the text "If the setting is completed at this timing, the consumption tax will be refunded without delay. If the setting is not completed by the time of the tax exemption application at the airport, the timing of the consumption tax refund may be delayed." This allows the user to recognize that the current time is the time when the grant object will be granted without delay if the necessary setting is completed, and the deadline by which the necessary setting needs to be completed so that the grant object is not delayed. The timing notification unit 536 indicates the time when the grant target will be granted if all necessary settings are completed at the present time. In the illustrated example, the timing notification unit 536 displays the text "Refund time when settings are completed at this timing". In the illustrated example, the timing notification unit 536 displays the text "Non-currency benefit: October 15, 2024 (within 3 minutes after tax exemption is determined)", "Cash: Around mid-November 2024 (about one month after tax exemption is determined)", "Credit card: Around mid-November 2024 (about one month after tax exemption is determined)", and "Electronic money: Around mid-November 2024 (about one month after tax exemption is determined)". This allows the user to recognize the time when the grant target will be granted for each grant target if all necessary settings are completed at the present time. In addition, the timing notification unit 536 indicates the timing for all the grant targets regardless of which grant target is selected, but is not limited to this. The timing notification unit 536 may indicate information regarding the timing only for the selected grant target. In the illustrated example, the timing notification unit 536 may indicate only information regarding the timing when the non-currency benefit will be granted and information regarding the timing when cash will be granted. The information displayed on the time notification section 536 is information generated by the display control section 28 based on the time identified by the time identifying section 27.

[0273] Guidance image 537 is an image for guiding a screen displayed on user terminal 30 to a screen for performing incomplete necessary settings. Guidance image 537 shows code explanation section 538, code section 539, URL explanation section 540, and URL section 541. The code description portion 538 provides a description of the code that encodes the screen for making the necessary settings. In the illustrated example, the code description portion 538 includes the text "Scan the code below to connect to the settings screen." The code portion 539 indicates a code in which a screen for making the necessary settings is encoded, in other words, a code for displaying a screen for accepting the necessary settings on the user terminal 30. In the illustrated example, the code portion 539 indicates a QR code (registered trademark). An explanation of the URL (Uniform Resource Locator) of the screen for making the necessary settings is shown in URL explanation section 540. In the illustrated example, the text "You can also connect to the setting screen by entering the URL below" is shown. In URL section 541, the URL of a screen for making necessary settings is shown. The user recognizes that by having the user terminal 30 read the code in the code section 539 from the guidance image 537 or by inputting the URL in the URL section 541 into the user terminal 30, a screen for making the necessary settings will be displayed on the user terminal 30.

[0274] Here, when the user, for example, reads the code in the code portion 539 with the camera 31 of the user terminal 30, or inputs the URL in the URL portion 541 into the display unit 105 of the user terminal 30, a setting reception screen 550 is displayed on the display unit 105 of the user terminal 30, as shown in Fig. 28(A). The setting reception screen 550 is a screen for receiving necessary settings. The setting reception screen 550 shows an explanation image 551, a setting reception image 552, a reception portion 563, and a cancellation portion 564. Explanation image 551 is an image that explains that the necessary settings are accepted on setting acceptance screen 550. In the illustrated example, explanation image 551 displays the text "Please enter information in the following fields to complete the settings required for tax exemption."

[0275] The setting reception image 552 is an image for receiving necessary settings. The setting reception image 552 includes a name reception section 553, a number reception section 554, an assignment target reception section 555, an assignment destination reception image 556, a necessary setting notification section 560, a non-setting notification section 561, and an addition reception section 562. The name receiving unit 553 receives an input of the user's name. Number acceptance unit 554 accepts input of a passport number.

[0276] The grant target receiving unit 555 receives the selection of the grant target. In the illustrated example, the setting reception image 552 shows the grant target receiving unit 555 in which the selection of the non-currency benefit as the grant target is received, and the grant target receiving unit 555 in which the selection of cash as the grant target is received. In addition, the setting reception image 552 shows a selection canceling unit 559 that, when operated, receives the cancellation of the selection of the grant target that was received in the corresponding setting reception image 552. In the illustrated example, the selection canceling unit 559 corresponding to the grant target receiving unit 555 in which the selection of the non-currency benefit is received is not displayed, and the selection canceling unit 559 corresponding to the grant target receiving unit 555 in which the selection of cash is received is displayed. In addition, the selection canceling unit 559 is provided so that at least one grant target received in the grant target receiving unit 555 remains.

[0277] The grantee reception image 556 is an image for receiving the setting of the grantee of the grant target. In the illustrated example, the setting reception image 552 shows a grantee reception image 556 related to a non-currency award and a grantee reception image 556 related to cash. The non-monetary award recipient reception image 556 displays the text "Non-monetary award recipient." The non-monetary award recipient reception image 556 also displays an installation reception section 557 and a registration reception section 558. The installation reception unit 557 receives the installation of a tax-free application that allows the use of a non-currency benefit. When the installation reception unit 557 is selected, the tax-free application is installed in the user terminal 30, and the setting required for granting a non-currency benefit is thereby completed. The registration acceptance section 558 accepts membership registration for a website where non-monetary benefits are available. When the registration acceptance section 558 is selected, a reception screen (not shown) for accepting membership registration for a website where non-monetary benefits are available is displayed on the display unit 105 of the user terminal 30 as a separate window from the selection reception screen 550. When the user's information is entered on this reception screen and the membership registration is completed, the settings required for granting non-monetary benefits are also completed. The text "cash transfer destination" is displayed in the cash transfer destination image 556. The cash transfer destination image 556 also accepts input of the bank name, branch name, and account number of the bank to which the cash is to be transferred.

[0278] In this embodiment, for settings related to the consumption tax refund that have been completed before the setting reception screen 550 is displayed, the setting reception screen 550 is displayed with the setting contents entered. In the illustrated example, when the setting reception screen 550 is displayed, a name is entered in the name reception section 553, and a passport number is entered in the number reception section 554. In addition, when the setting reception screen 550 is displayed, the grantee reception section 555 in which the selection of a non-currency award is accepted and the grantee reception section 555 in which the selection of cash is accepted are displayed. In addition, when the setting reception screen 550 is displayed, the bank name, branch name, and account number are entered in the grantee reception image 556 related to cash.

[0279] Necessary setting notification section 560 notifies necessary settings among the settings accepted on setting acceptance screen 550. In the illustrated example, the text "※ indicates a required setting item" is displayed in necessary setting notification section 560. Also, in the illustrated example, the text "※" is displayed in name acceptance section 553, number acceptance section 554, grant target acceptance section 555 related to non-currency award, grant destination acceptance image 556 related to non-currency award, and grant destination acceptance image 556 related to cash. The incomplete setting notification unit 561 notifies the user of the necessary settings that have not been completed. In the illustrated example, the incomplete setting notification unit 561 displays the text "X indicates a required setting that has not been set." Also, in the illustrated example, the recipient reception image 556 for the non-currency award displays the text "X." This allows the user to recognize that the settings required for awarding the non-currency award have not been completed.

[0280] The addition receiving unit 562 receives the addition of the grant target receiving unit 555 . When the reception unit 563 is operated, the settings based on the contents inputted on the setting reception screen 550 are received. In this case, the user terminal 30 transmits information indicating the contents inputted on the setting reception screen 550 together with information for identifying the user to the management server 10. Upon receiving the information from the user terminal 30, the management server 10 updates the setting management table (see FIG. 25) based on the received information. When the cancel unit 564 is operated, the settings based on the contents inputted on the setting reception screen 550 are canceled.

[0281] Here, when the user selects addition reception section 562, as shown in Fig. 28(B), a grant target reception section 555 and a selection cancellation section 559 are newly displayed on setting reception screen 550. The newly displayed grant target reception section 555 displays the text "Please select" indicating that no grant target has been selected. Also, assume that the user selects "electronic money" in the newly displayed grantee acceptance section 555, as shown in Fig. 29(A). In this case, as shown in Fig. 29(B), a grantee acceptance image 556 relating to electronic money is newly displayed on the setting acceptance screen 550. An installation acceptance section 565 and a registration acceptance section 566 are shown on the grantee acceptance image 556 relating to electronic money. The installation reception unit 565 receives the installation of application software that allows the use of electronic money. When the installation reception unit 565 is selected, the application software that allows the use of electronic money is installed in the user terminal 30, thereby completing the settings required for providing electronic money. The registration acceptance section 566 accepts membership registration for a website where electronic money can be used. When the registration acceptance section 566 is selected, a reception screen (not shown) for accepting membership registration for a website where electronic money can be used is displayed on the display unit 105 of the user terminal 30 as a separate window from the selection reception screen 550. When the user's information is entered on this reception screen and the membership registration is completed, the settings required for granting electronic money are also completed.

[0282] In the illustrated example, when the tax-free application is installed via the installation reception unit 557 or the member registration on the website is completed via the registration reception unit 558, the setting required for the grant of the non-monetary benefit is completed. When the application software is installed via the installation reception unit 565 or the member registration on the website is completed via the registration reception unit 566, the setting required for the grant of electronic money is completed. In this case, the user terminal 30 transmits information indicating that the setting required for the grant of the grant target has been completed to the management server 10 together with information identifying the type of the grant target for which the setting has been completed and information identifying the user. When the management server 10 receives the information from the user terminal 30, it updates the setting management table (see FIG. 25) based on the received information.

[0283] In addition, when a prompting process is performed for a user whose "No." is "6" in the setting management table, a prompting screen 530 is displayed in which the text "Name" and "Passport Number" are shown in the set image 532, and the text "Granted target" and "Settings required for granting the granted target" are shown in the non-set image 533. In addition, when a prompting process is performed for a user whose "No." is "8" in the setting management table, none of the necessary setting information is shown in the set image 532, and a prompting screen 530 is displayed in which the text "Name," "Passport number," "Refund subject," and "Settings required for granting refund subject" are shown in the non-set image 533. In addition, when a promotion process is performed for a user whose "No." is "9" in the setting management table, promotion screen 530 is displayed in which the texts "Passport number" and "Select refund item (electronic money)" are displayed in set image 532, and the texts "Name" and "Settings required for electronic money issuance (installation of electronic money usable app or web membership registration)" are displayed in non-set image 533. In addition, when a promotion process is performed for a user whose "No." is "10" in the setting management table, promotion screen 530 is displayed in which the text "Name," "Selection of refund item (non-monetary benefit)," and "Settings required for granting non-monetary benefit" are displayed in set image 532, and the text "Passport number" is displayed in non-set image 533. In addition, when a promotion process is performed for a user whose "No." is "11" in the setting management table, promotion screen 530 is displayed in which the text "Name," "Passport number," and "Selection of refund item (non-monetary benefit)" are shown in set image 532, and the text "Settings required for granting non-monetary benefit" is shown in non-set image 533.

[0284] (Modification) Next, a modified example of the configuration in which the tax exemption system 1 promotes settings related to the refund of consumption tax will be described. In the present embodiment, the store server 20 promotes settings related to a consumption tax refund, but the present invention is not limited to this. In the following, an example will be described in which a tax exemption application installed on the user terminal 30 prompts the user to make settings related to a consumption tax refund. In the following, regarding the tax exemption system 1, the description of the same configuration as that described above will be omitted, and only the configuration different from the above-mentioned configuration will be described.

[0285] FIG. 30 is a flow chart showing the flow of a promotion process as a modified example. The tax-free application of the user terminal 30 judges whether the execution conditions are satisfied (S601). In the modified example, three execution conditions are defined as conditions used by the tax-free application to judge whether or not to execute the judgment of the presence or absence of an incomplete necessary setting. The first execution condition is that a predetermined time has elapsed. The predetermined time may be any time, for example, 24 hours. The second execution condition is that a tax-free item is purchased or reserved in the user terminal 30. The third execution condition is that the tax-free application is installed in the user terminal 30.

[0286] If none of the three execution conditions is met (No in S601), the promotion process ends. Furthermore, when any of the three execution conditions is satisfied (Yes in S601), the tax-free application requests the management server 10 for setting information and acquires the requested setting information (S602). When the user terminal 30 stores the user's name or passport number, the tax-free application transmits information indicating the name or passport number to the management server 10, thereby acquiring information indicated in "Name", "Passport Number", "Non-Monetary Award", "Cash", "Credit Card", and "Electronic Money" associated with the "Name" or "Passport Number" in the setting management table (see FIG. 25) from the management server 10. Furthermore, the tax-free application may transmit the user's identification information to the management server 10, thereby acquiring information indicated in "Name", "Passport Number", "Non-Monetary Award", "Cash", "Credit Card", and "Electronic Money" for the user identified from the identification information in the setting management table from the management server 10. Furthermore, the registration of the name and passport number is a setting performed via the passport reading screen 200. Furthermore, the selection of the non-monetary benefit to be granted is a setting performed via the selection reception screen 230 or the individual reception screen 250. Furthermore, the setting required for granting the non-monetary benefit is the installation of the tax exemption app, as described above. In this way, when the setting related to the consumption tax refund is performed via the tax exemption app, the setting information related to the completed setting is acquired by the tax exemption app when this setting is completed. Therefore, when all the setting information related to the consumption tax refund is acquired by the tax exemption app before the start of the promotion process, the processing of step 602 may be omitted.

[0287] The tax exemption application determines whether or not the promotion condition is satisfied (S603). The process of step 603 is the same as the process of step 503 of the promotion process shown in FIG. If the promotion condition is not satisfied (No in S603), the promotion process ends. Also, when the promotion condition is satisfied (Yes in S603), the tax exemption application judges whether or not the deadline condition is satisfied (S604). The deadline condition is a condition used by the tax exemption application to judge whether or not the deadline by which the necessary settings must be completed in order to prevent the granting of the grant object has passed. In this example, the deadline condition is set such that the current time has passed the deadline by which the necessary settings must be completed in order to prevent the granting of the grant object from being delayed. Also, the deadline by which the necessary settings must be completed in order to prevent the granting of the grant object from being delayed is assumed to be until the application for tax exemption is accepted by the acceptance device 50. In this case, when the acceptance device 50 accepts the application for tax exemption by the user terminal 30, it transmits acceptance information indicating that the application has been accepted to the user terminal 30. The tax exemption application of the user terminal 30 judges whether or not the deadline condition is satisfied depending on whether or not the acceptance information has been acquired.

[0288] If the deadline condition is met (Yes in S604), the tax exemption app determines to display information indicating that the timing of granting the grant object will be delayed because the necessary settings have not been completed on the promotion screen 530 (S605). After step 605, or if the deadline condition is not met (No in S604), the tax exemption application causes the display unit 105 of the user terminal 30 to display a prompt screen 530 corresponding to the necessary settings that have not been completed (S606).

[0289] Fig. 31 is a diagram showing a prompting screen 530 that is displayed when the prompting process shown in Fig. 30 is performed. The prompting screen 530 shown in Fig. 31 is displayed on the display unit 105 of the user terminal 30. In the following, it is assumed that the user whose "No." in the setting management table is "7" has completed the registration of the name and passport number among the necessary settings. It is also assumed that the selection of the grant target and the settings required for granting the grant target have not been completed for the user. In this state, it is assumed that the promotion process was performed on October 20, 2024, which is five days after the user's stay period, and the promotion screen 530 shown in FIG. 31 was displayed on the same day. In addition, in this example, it is assumed that the application for tax exemption was accepted by the reception device 50, and the application of tax exemption was determined by the determination server 40, and then the promotion process was performed to display the promotion screen 530.

[0290] In the set image 532, the text "Name" and "Passport Number" are shown as the contents of the completed settings among the required settings. Non-setting image 533 shows the text "Select refund target" and "Set refund recipient" as the required settings that have not been completed.

[0291] The delay notification section 535 of the timing image 534 displays information about a delay in the timing of the grant of the grant object. In the illustrated example, the delay notification section 535 displays the text "Because the settings have not been completed, the deadline for the consumption tax to be refunded without delay has now passed." In the illustrated example, the delay notification section 535 also displays the text "The later the timing of completing the settings, the later the consumption tax will be refunded." The timing notification unit 536 indicates the time when the grant target will be granted if all necessary settings are completed at the present time. In the illustrated example, the timing notification unit 536 displays the texts "Non-currency benefit: O...

Claims

1. An acquisition means for acquiring setting information on a history of settings for a user related to a refund of consumption tax included in the price of a tax-free item; a control means for displaying, when a condition defined for a setting that has not been set for the user among the settings is satisfied, promotion information for promoting the setting; An information processing system comprising:

2. The information processing system of claim 1 , wherein the settings that are the subject of the promotion by the promotion information include settings for installing specific application software related to the refund or settings for registering for a specific service related to the refund.

3. The object to be given as the refund includes currency and a benefit different from the currency, The information processing system according to claim 2 , wherein the privilege is granted via the specific application software or the specific service.

4. If the benefit is not available, and the benefit is not selected for the refund, the condition is not met, The information processing system of claim 3 , wherein the condition is met if the benefit is selected as a target for the refund when the benefit cannot be granted.

5. The acquisition means acquires specific information resulting from a user's action related to the refund when the user's action related to the refund occurs, or acquires decision information regarding the decision when the refund is decided, The information processing system according to claim 1 , wherein the control means causes the promotion information to be displayed if the condition is satisfied when the specific information or the decision information is acquired.

6. There are several items that can be given as the refund: The information processing system according to claim 1 , wherein the conditions are determined based on the content of the selected refund target.

7. The plurality of targets includes a first target and a second target different from the first target, In a case where a first setting necessary for the refund of the first object is made and a second setting necessary for the refund of the second object is not made, if the second object is not selected as the object of the refund at a first time point and the first object is selected as the object of the refund, the condition is not satisfied, The information processing system of claim 6, wherein when the first setting is made and the second setting is not made, the condition is satisfied if the second target is newly selected as the target of the refund at a second point in time that is later than the first point in time.

8. The information processing system according to claim 1 , wherein the prompting information includes text information for prompting the user to make the setting, and a display image for displaying an image for accepting the setting.

9. The information processing system according to claim 1 , wherein, when the control means displays the promotion information, the control means displays information regarding the planned time of the refund specified according to the time when the promotion information is displayed.

10. The information processing system according to claim 1, wherein the control means, when displaying the promotion information, displays information regarding the set time as a limit to which the scheduled refund time will not be delayed, or information regarding the set time that will cause a delay in the scheduled refund time.

11. The information processing system according to claim 1 , wherein the control means displays the promotion information in accordance with a content according to a state of the setting performed for the user.

12. The setting related to the refund includes a plurality of settings, the promotion information includes information indicating a specific setting that has not been performed among the plurality of settings; The information processing system according to claim 11 , wherein when the specific setting is performed, the condition is not satisfied.

13. The information processing system according to claim 12 , wherein the promotion information includes a display image for displaying an image for accepting the specific setting.

14. the acquiring means acquires, when an encoded image in which information about the user is encoded is read by a reading means, specific information which is information about the user that is identified from the encoded image; The information processing system according to claim 1 , wherein the control means causes the promotion information to be displayed if the condition is satisfied when the specific information is acquired.

15. A program for causing a computer to function as the information processing system according to any one of claims 1 to 14.

Images