Information processing system, information processing method, and program

Abstract

An information processing system, an information processing method, and a program are provided that can grasp the situation of job seekers. [Solution] In the information processing system, the server device 10 displays, on a job seeker terminal 20 used by the job seeker, a questionnaire screen in which multiple options as a questionnaire regarding specific job seekers are presented on one screen for each specific job seeker, and accepts the option entered in a single input operation for the option on the questionnaire screen as the job seeker's answer. A specific job seeker is an employer with whom a job-seeking action has occurred. Furthermore, after accepting an answer for a first specific job seeker, which is one specific job seeker, the server device switches the multiple options presented on the questionnaire screen to multiple options for a second specific job seeker that is a specific job seeker different from the first specific job seeker, and accepts an answer for the second specific job seeker for which multiple options were presented as a result of the switching.

Description

[Technical field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] Patent Document 1 discloses a technology for exchanging messages between job seekers and employers. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2007-323514 A Summary of the Invention [Problem to be solved by the invention]

[0004] There is a demand for technology that can grasp the situation of job seekers.

[0005] In view of the above circumstances, the present invention provides an information processing system etc. that can grasp the situation of job seekers. [Means for solving the problem]

[0006] According to one aspect of the present invention, there is provided an information processing system comprising at least one processor, the processor being configured to execute each of the following steps by reading out a program, wherein in a first reception step, a questionnaire screen in which a plurality of options as a questionnaire relating to specific employers are presented on one screen for each specific employer is displayed on a job seeker terminal used by the job seeker, and an option entered through a single input operation for the option on the questionnaire screen is accepted as the job seeker's answer, wherein the specific employer is an employer with whom a job search-related action has occurred, and in the first reception step, after accepting the answer to a first specific employer, which is one specific employer, the plurality of options presented on the questionnaire screen are switched to a plurality of options for a second specific employer that is a different specific employer from the first specific employer, and an answer to the second specific employer for which a plurality of options were presented as a result of the switching is accepted.

[0007] According to this embodiment, since activity information can be obtained from job seekers, it is possible to efficiently match employers with job seekers based on the obtained information. [Brief description of the drawings]

[0008] [Figure 1] 1 is a configuration diagram illustrating an information processing system 1. [Diagram 2] 2 is a block diagram showing a hardware configuration of the server device 10. FIG. [Diagram 3] FIG. 2 is a block diagram showing the hardware configuration of a recruiter terminal 20 and a job seeker terminal 30. [Figure 4] FIG. 2 is a block diagram showing functions realized by a server device 10 (control unit 11), a recruiter terminal 20 (control unit 21), and a job seeker terminal 30 (control unit 31). [Diagram 5] 10 is a schematic diagram illustrating an example of the timing at which a questionnaire screen is displayed on the job seeker terminal 30. FIG. [Figure 6] FIG. 2 is a diagram showing an example of a questionnaire screen QD displayed on a job seeker terminal 30. [Figure 7] 7 is a diagram showing an example of a state in which the display of an answer receiving area AA has been switched on the questionnaire screen QD of FIG. 6. FIG. [Figure 8] 8 is a diagram showing an example of a state in which the display of an answer receiving area AA has been switched on the questionnaire screen QD of FIG. 7. FIG. [Figure 9] FIG. 13 is a diagram showing an example of a notification of the end of a survey on the survey screen QD. [Figure 10] FIG. 13 is a diagram showing another example of the questionnaire screen QD displayed on the job seeker terminal 30. [Figure 11] 13 is a diagram showing an example of a progress confirmation screen CD displayed on the job seeker terminal 30. FIG. [Figure 12] 13 is a diagram showing another example of the progress confirmation screen CD displayed on the job seeker terminal 30. FIG. [Figure 13] 1 is an activity diagram showing an example of the flow of information processing (answer acceptance processing) executed by the information processing system 1. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] Hereinafter, embodiments of the present invention will be described with reference to the drawings. Various features shown in the following embodiments can be combined with each other.

[0010] Incidentally, a program for realizing the software appearing in one embodiment may be provided as a non-transitory computer-readable recording medium, or may be provided so as to be downloadable from an external server, or may be provided so that the program is launched on an external computer and its functions are realized on a client terminal (so-called cloud computing).

[0011] In addition, in various information processing according to an embodiment, an input and an output according to the input can be realized. Here, as long as an output is obtained as a result of the input, the form of information referenced in such information processing (hereinafter referred to as reference information) is not limited. The reference information may be, for example, rule-based information such as a database, a lookup table, or a predetermined function (including a judgment formula such as a regression formula constructed by a statistical method), or may be a trained model that has previously trained the correlation between the input and the output, or may be a large-scale language model that can output a desired result by inputting a prompt.

[0012] In one embodiment, the term "unit" may include, for example, a combination of hardware resources implemented by a circuit in the broad sense and software information processing that can be specifically realized by these hardware resources. In one embodiment, various information is handled, and this information is represented by, for example, physical values ​​of signal values ​​representing voltage and current, high and low signal values ​​as a binary bit collection consisting of 0 or 1, or quantum superposition (so-called quantum bits), and communication and calculation can be performed on the circuit in the broad sense.

[0013] Furthermore, a circuit in the broad sense is a circuit realized by at least appropriately combining a circuit, circuitry, a processor, and a memory. The processor may be a general-purpose processor or a dedicated circuit. In other words, it includes an application specific integrated circuit (ASIC), a programmable logic device (e.g., a simple programmable logic device (SPLD), a complex programmable logic device (CPLD), and a field programmable gate array (FPGA)), etc.

[0014] 1. Hardware Configuration This section describes the hardware configuration.

[0015] <Information Processing System 1> 1 is a configuration diagram showing an information processing system 1. The information processing system 1 comprises a communication line 2, a server device 10, a plurality of recruiter terminals 20, and a plurality of job seeker terminals 30. The server device 10, the recruiter terminals 20, and the job seeker terminals 30 are configured to be able to communicate with each other via the communication line 2. The connection between the server device 10, the recruiter terminals 20, and the job seeker terminals 30 may be wired or wireless.

[0016] The information processing system 1 constitutes at least a part of a recruitment and job search system used, for example, by multiple recruiters (a first recruiter U1 and a second recruiter U2) and multiple job seekers (a first job seeker U3 and a second job seeker U4). The information processing system 1 mainly performs functions such as searches for job seekers by recruiters and searches for job offers by job seekers, and mediates communication between recruiters and job seekers. In one embodiment, the information processing system 1 is made up of one or more devices or components. These components will be described below.

[0017] <Server device 10> Fig. 2 is a block diagram showing a hardware configuration of the server device 10. As shown in Fig. 2, the server device 10 includes a control unit 11, a storage unit 12, a communication unit 13, and a communication bus 14. The control unit 11, the storage unit 12, and the communication unit 13 are electrically connected to each other inside the server device 10 via the communication bus 14.

[0018] <Control unit 11> The control unit 11 performs processing and control of the overall operation related to the server device 10. The control unit 11 is, for example, a central processing unit (CPU). The control unit 11 realizes various functions related to the server device 10 by reading out a predetermined program stored in the storage unit 12. That is, information processing by software stored in the storage unit 12 can be specifically realized by the control unit 11, which is an example of hardware, and executed as each functional unit included in the control unit 11. These will be described in more detail in the next section. Note that the control unit 11 is not limited to being a single unit, and the server device 10 may have multiple control units 11 for each function. Also, the server device 10 may be configured with a combination of these.

[0019] <Storage section 12> The storage unit 12 stores various information defined by the above description. This can be implemented, for example, as a storage device such as a solid state drive (SSD) that stores various programs and the like related to the server device 10 executed by the control unit 11, or as a memory such as a random access memory (RAM) that stores temporarily required information (arguments, arrays, etc.) related to the program calculations. The storage unit 12 stores various programs, variables, etc. related to the server device 10 executed by the control unit 11.

[0020] <Communications Division 13> The communication unit 13 is preferably a wired communication means such as USB, IEEE1394, Thunderbolt (registered trademark), wired LAN network communication, etc., but may also include wireless LAN network communication, mobile communication such as LTE / 5G, BLUETOOTH (registered trademark) communication, etc. as necessary. In other words, it is more preferable to implement it as a collection of multiple communication means. In other words, the server device 10 may communicate various information from the outside via the communication unit 13 and the network.

[0021] The server device 10 may be in an on-premise form or in a cloud form. The server device 10 in a cloud form may provide the above-mentioned functions and processes in the form of, for example, SaaS (Software as a Service) or cloud computing.

[0022] <Employer Terminal 20> 3 is a block diagram showing the hardware configuration of the recruiter terminal 20 and the job seeker terminal 30. The recruiter terminal 20 is an information processing terminal used by the recruiter. "Recruiters" include organizations such as profit-making corporations (e.g., companies, etc.), non-profit organizations (e.g., cooperatives, foundations, etc.), and public corporations (e.g., local governments, etc.) or their personnel. Recruiters also include human resource agencies that act as agents of organizations and act as intermediaries between job seekers and organizations. Human resource agencies are also called headhunters, agents, etc.

[0023] 3A, the recruiter terminal 20 comprises a control unit 21, a memory unit 22, a communication unit 23, an input unit 24, an output unit 25, and a communication bus 26. The control unit 21, the memory unit 22, the communication unit 23, the input unit 24, and the output unit 25 are electrically connected within the recruiter terminal 20 via the communication bus 26. Descriptions of the control unit 21, the memory unit 22, and the communication unit 23 will be omitted as they are similar to the descriptions of the respective units in the server device 10.

[0024] <Input section 24> The input unit 24 accepts operation inputs made by the user. The operation inputs are transferred as command signals to the control unit 21 via the communication bus 26. The control unit 21 may execute predetermined control or calculations based on the transferred command signals as necessary. The input unit 24 may be included in the housing of the recruiter terminal 20, or may be externally attached. For example, the input unit 24 may be implemented as a touch panel integrated with the output unit 25. When the input unit 24 is implemented as a touch panel, the user can input tap operations, swipe operations, and the like to the input unit 24. As the input unit 24, a switch button, a mouse, a track pad, a QWERTY keyboard, and the like can be adopted instead of a touch panel.

[0025] <Output section 25> The output unit 25 displays a screen of a graphical user interface (GUI) that can be operated by the user. The output unit 25 may be included in the housing of the recruiter terminal 20, or may be attached externally. Specifically, the output unit 25 may be implemented as a display device such as a CRT display, a liquid crystal display, an organic EL display, a plasma display, or the like. It is preferable that these display devices are implemented by using different devices depending on the type of recruiter terminal 20.

[0026] <Job Seeker Terminal 30> The job seeker terminal 30 is an information processing terminal used by a job seeker. "Job seekers" include, for example, employed people (those looking to change jobs), prospective new graduates (job-hunting students), students, and the like.

[0027] 3B, the job seeker terminal 30 includes a control unit 31, a memory unit 32, a communication unit 33, an input unit 34, an output unit 35, and a communication bus 36. The control unit 31, the memory unit 32, the communication unit 33, the input unit 34, and the output unit 35 are electrically connected within the job seeker terminal 30 via the communication bus 36. Descriptions of the control unit 31, the memory unit 32, the communication unit 33, the input unit 34, and the output unit 35 will be omitted as they are the same as the descriptions of the respective units in the recruiter terminal 20.

[0028] 2. Functional configuration In this section, the functional configuration of the present embodiment will be described. Information processing by software stored in the storage unit 12 is specifically realized by the control unit 11, which is an example of hardware, and can be executed as each functional unit included in the control unit 11 (at least one processor included in the information processing system 1).

[0029] FIG. 4 is a block diagram showing functions realized by the server device 10 (control unit 11), the recruiter terminal 20 (control unit 21), and the job seeker terminal 30 (control unit 31).

[0030] As shown in FIG. 4A, the server device 10 (control unit 11) includes a basic display control unit 111, a first reception unit 112, a second reception unit 113, a registration unit 114, and an artificial intelligence unit 120.

[0031] 4B, the recruiting party terminal 20 (control unit 21) includes a display unit 211 and an operation acquisition unit 212. As shown in FIG. 4C, the job seeker terminal 30 (control unit 31) includes a display unit 311 and an operation acquisition unit 312.

[0032] <Basic display control unit 111> The basic display control unit 111 is configured to display various information on the recruiter terminal 20 or the job seeker terminal 30. For example, the basic display control unit 111 displays information on job seekers or recruiters registered in the database on the display unit 211 of the recruiter terminal 20 or the display unit 311 of the job seeker terminal 30 in response to a request from each user (recruiters U1, U2 or job seekers U3, U4).

[0033] <First Reception Unit 112> The first reception unit 112 is configured to display a questionnaire screen on the job seeker terminal 30 and receive answers from the questionnaire screen.

[0034] Specifically, the first reception unit 112 displays a questionnaire screen on the job seeker terminal 30 used by the user (job seeker) in which multiple options are presented for each specific job seeker on one screen as a questionnaire regarding the specific job seeker. This allows the job seeker to easily answer the questionnaire, and thus encourages the job seeker to answer the questionnaire. As a result, it is possible to collect the questionnaire results (feedback) about the specific job seeker from the job seeker, with mutual communication as the interface.

[0035] A "specific job seeker" is a job seeker with whom a job-seeking action has occurred. "Job-seeking action (hereinafter, specific action)" includes, for example, a job seeker action taken by a job seeker for a job offer and a job seeker action taken by a job seeker for a job seeker in a matching service between job seekers and job seekers or a job change support service provided by the information processing system 1, and may be interpreted as an "action related to hiring" or an "action related to job change." The first reception unit 112 acquires information about the specific job seeker by, for example, referring to the history of the job seeker's specific actions registered in the job seeker database stored in the storage unit 22.

[0036] The specific action may be a mutual communication (for example, an action to request a reaction from the other party). The specific action may include at least one of sending a message from a specific job offerer to a job seeker, sending a message from a job seeker to a specific job offerer, an interview between a specific job offerer and a job seeker, a job seeker applying for a job offer from a specific job offerer, and a job seeker passing a screening process for a job offer from a specific job offerer. This makes it possible to collect survey results (feedback) about a specific job offerer from a job seeker, the results of which are linked through mutual communication. The "message" includes a job offer document, a scout document (job offer), a reply to a scout document, and the like. The "interview" includes a casual interview before applying, an interview screening process after applying, and the like. The "passing screening process" includes passing a document screening process and passing an interview screening process.

[0037] The specific recruiters may include recruiting organizations that place recruiting jobs, and human resource intermediaries (headhunters, job change agents, employment agents, etc.) that act as agents of the recruiting organizations and act as intermediaries between job seekers and the recruiting organizations.

[0038] The "survey regarding the specific employer" may include, for example, reports on contact (communication) with the specific employer, the status or progress of the job search or selection process, and reports on actions (e.g., interviews) taken or planned with the specific employer.

[0039] "Multiple options are presented on one screen for each specific job seeker" means that all options prepared for answering the questionnaire are displayed on one screen without switching (transitioning) the screen. In other words, the first reception unit 112 creates a dedicated response reception screen for each specific job seeker and displays them sequentially on the job seeker terminal 30. Note that "one screen" includes a screen that can be scrolled up and down or left and right. Also, "one screen" may be one in which multiple options are presented on one screen without scrolling up and down or left and right. In this case, the job seeker can answer more easily without performing a scroll operation.

[0040] The response acceptance screens for each specific job seeker may be displayed sequentially within one questionnaire screen, or each response acceptance screen may be displayed as a single questionnaire screen. In the former case, one questionnaire screen continues to be displayed (cannot be closed) on the job seeker terminal 30 regardless of the number of specific job seekers for which responses to the questionnaire are accepted, whereas in the latter case, questionnaire screens for the number of specific job seekers for which responses to the questionnaire are accepted are displayed sequentially on the job seeker terminal 30. In other words, when the response acceptance screens are displayed as questionnaire screens, after the questionnaire screen for one specific job seeker is displayed, that questionnaire screen is closed and the questionnaire screen for the next specific job seeker is displayed.

[0041] The first reception unit 112 may display, on the job seeker terminal 30, a questionnaire screen for receiving responses to the specific employer for whom a specific action occurred, at a display timing when a predetermined period of time has elapsed since the occurrence of the specific action. This makes it possible to check the job seeker's job search activity status after a certain period of time has elapsed since the specific action. The "predetermined period" in the timing for displaying the questionnaire screen is, for example, one week, ten days, one month, etc.

[0042] The first reception unit 112 may display a questionnaire screen for receiving responses to multiple specific job seekers who have taken specific actions within a specific period, at a display timing according to the specific period. This causes the questionnaire screens for multiple specific job seekers to be displayed periodically at a predetermined display timing, so that the frequency with which the questionnaire screens are displayed on the job seeker terminal 30 increases, thereby preventing the job seeker from leaving the job seeker without inputting a response.

[0043] The "specific period" is, for example, one week, ten days, one month, etc. Also, the "display timing according to the specific period" is, for example, the day after the last day of the specific period (for example, if the specific period is one month from a specific day of the previous month to a specific day of the next month, the day after the specific day of the next month).

[0044] The "display timing according to a specific period" does not necessarily have to be fixed with respect to the "specific period." For example, the "display timing according to a specific period" may be the earliest possible timing at which the questionnaire screen can be displayed after the specific period has elapsed. Here, the "shortest possible timing at which the questionnaire screen can be displayed" for a certain specific job seeker is the display timing of the questionnaire screen at which responses to the questionnaire for this specific job seeker can be accepted when responses to the questionnaire for this specific job seeker are accepted in order starting from the specific job seeker who takes the specific action earliest, in a case where an upper limit is set on the number of specific job seekers who are the targets for which responses to the questionnaire can be accepted at one display timing, as described below.

[0045] As a specific example, if the "specific period" is 10 days and the number of specific job seekers for which responses to the questionnaire are accepted at one display timing is three (i.e., responses to the questionnaire of up to three specific job seekers are accepted per day), the first reception unit 112 accepts three responses to the questionnaire for specific job seekers for which a specific action occurred more than 10 days ago, for each day on which the job seeker logs in, in the order of the date on which the specific action occurred. Therefore, depending on the number of specific job seekers for which responses to the questionnaire are not accepted or the number of days on which the job seeker logs in, there are specific job seekers for which the timing at which responses to the questionnaire are first accepted is 10 days after the date on which the specific action occurred and specific job seekers for which the timing is 11 days or more after the date on which the specific action occurred. Also, in this case, as long as there are specific job seekers for which responses to the questionnaire are not accepted, the questionnaire screen is displayed once a day on the job seeker terminal 30 when the job seeker logs in. Therefore, if the job seeker logs in every day, the questionnaire screen is displayed every day.

[0046] 5 is a schematic diagram for explaining an example of the timing of displaying a questionnaire screen on the job seeker terminal 30. In the example of FIG. 5, the period from the 16th of each month to the 15th of the following month is set as the "specific period." For example, for organizations A, B, and C, where specific actions occurred during the specific period from December 16th to January 15th, the timing for displaying the questionnaire screen (survey timing) is January 16th. For these organizations, responses to the respective questionnaires are accepted from job seekers on the questionnaire screen displayed on the job seeker terminal 30 on January 16th.

[0047] The first reception unit 112 may adjust the timing of displaying the questionnaire screen according to the job seeker's job search activity pattern estimated from the job seeker's attributes. This allows the questionnaire screen to be displayed at a timing appropriate for the job seeker, making it possible to receive responses from the job seeker at an appropriate timing when it is easy to receive responses to the questionnaire.

[0048] "Job seeker attributes" include, for example, age, educational background, current organization, current industry, current job type, current position, current annual income, possessed skills, possessed qualifications, organizations experienced (years at each organization), industries experienced (years of experience in each industry), job types experienced (years of experience in each job type), desired industry, desired job type, desired annual income, desired work location, behavioral history, etc.

[0049] The first reception unit 112 extracts attributes from the job seeker's registration information, behavioral history, etc., registered in the database. The job seeker's registration information registered in the database includes the job seeker's resume, curriculum vitae, and other profile information. A "resume" is a document that mainly describes the job seeker's profile, current situation, educational background, employment history, desired working conditions, etc., and a "curriculum vitae," also known as a résumé, is a document in which a job seeker conveys to a recruiter his or her work history, experience, skills, qualifications, etc., related to his or her past work. The job seeker registration information may also include conditions such as the job seeker's desired industry and occupation.

[0050] "Behavioral history" is a record of a job seeker's login to a service provided by the information processing system 1 via the job seeker terminal 30, operations or instructions performed on the service, actions received from employers on the service, etc.

[0051] The "job search pattern" is represented, for example, by the average lead time from a starting point such as receiving a scouting document to an event such as a reply to the scouting document, an interview, an application, an interview, or a contract. For example, for a job seeker whose job search pattern is "shorter average lead time to an interview," the first reception unit 112 may display the questionnaire screen at a display timing that is a "predetermined period" or a "specific period" shorter than the standard.

[0052] The first reception unit 112 may infer a job search pattern of the job seeker based on the attributes of the job seeker and the first reference information, and may display a questionnaire screen on the job seeker terminal 30 at a display timing preset for the inferred job search pattern. The first reference information includes a correlation between the attributes of the job seeker and the job search pattern, and is stored, for example, in the storage unit 12. The first reference information may include, for example, a table, a function, a simple algorithm, or the like, indicating the correlation between the attributes and the job search pattern. The correlation included in the first reference information may be constructed, for example, by statistically analyzing data recording the attributes and job search patterns of actual job seekers (for example, the timing of replying to a scouting document, the timing of applying, etc.).

[0053] The first reception unit 112 may determine a display timing according to the job seeker's job search activity pattern based on the job seeker's attributes and the second reference information, and display the questionnaire screen on the job seeker terminal 30 at the display timing. The second reference information includes a correlation between the job seeker's attributes and the display timing, and is stored, for example, in the storage unit 12. The second reference information may include, for example, a table, a function, a simple algorithm, or the like, indicating the correlation between the attributes and the display timing. The correlation included in the second reference information can be constructed, for example, by statistically analyzing data recording the actual job seeker's attributes and appropriate display timing according to the job search activity pattern.

[0054] The first reference information and the second reference information may each include a learning model that is trained to be able to input attributes of a job seeker and output a job search activity pattern or a display timing, or a determination model that is a generative AI. The determination model is included in the artificial intelligence unit 120. In this case, the first reception unit 112 inputs the attributes to the determination model and causes the determination model to output a job search activity pattern or a display timing.

[0055] A determination model trained to be able to output a job search pattern or display timing is trained using, for example, attributes and data on the corresponding job search pattern or display timing as training data.

[0056] When the determination model is a generation AI including a large-scale language model, the first reception unit 112 inputs the attributes of a job seeker, inputs a prompt including an instruction to determine a job search pattern or display timing corresponding to the attributes, and causes the determination model to output the job search pattern or display timing. The first reception unit 112 may generate a prompt that gives an instruction to the determination model to determine a job search pattern or display timing corresponding to the attributes, and inputs the prompt to the determination model. In addition to the attributes and the determination / output instruction for the job search pattern or display timing, the first reception unit 112 may input, to the determination model, a prompt in which, for example, one or more samples of attributes and one or more samples of the corresponding job search pattern or display timing are inserted as examples, samples, or teacher data of input and output pairs. In the determination model, parameters calculated, tuned, etc. by learning constitute a correlation of the first reference information or the second reference information.

[0057] The first reception unit 112, for example, causes the job seeker terminal 30 to display a questionnaire screen as a modal window when the job seeker logs in to a service provided by the information processing system 1 using a dedicated application or a web browser. In addition, the first reception unit 112 may cause the job seeker terminal 30 to display a link to the questionnaire screen by push notification.

[0058] On the questionnaire screen, along with options for the specific employer, employer display information indicating the specific employer may be presented on one screen. Furthermore, the type of information presented as employer display information on the questionnaire screen may differ depending on whether the specific employer is a recruiting organization or a human resources agency. This makes it easier for job seekers to understand the employer that is the subject of the questionnaire, and eliminates confusion about the employer that is the subject of the questionnaire, promoting input of responses to the questionnaire. Furthermore, it becomes easier for job seekers to visually understand whether the employer that is the subject of the questionnaire is an organization (e.g., a company) or a human resources agency (e.g., a headhunter).

[0059] If the specific employer is a recruiting organization, for example, the employer display information is displayed on the response reception screen (a screen that presents multiple options for each specific employer) as a combination of the organization's name and an image representing the organization (such as a corporate mark). If the specific employer is a human resources agency, for example, the employer display information is displayed on the response reception screen as a combination of the name of the organization (human resources agency) to which the person in charge belongs, the name of the person in charge, and an image of the person's face. This prevents job seekers from becoming confused as to which organization or human resources agency the survey is about.

[0060] The first reception unit 112 receives an option that has been input once as the job seeker's answer through a single input operation for the option on the questionnaire screen displayed on the job seeker terminal 30. An "input operation" is an operation of selecting an option on the GUI, such as clicking or tapping, that the job seeker selects as an answer from among a plurality of options presented. For example, after a single input operation for an option, the first reception unit 112 receives the option that has been input as the answer and registers it in the job seeker database without displaying (for example, displaying a dialog, object, etc.) to confirm the input or confirm the answer. This reduces the effort and time required for job seekers to answer the questionnaire and encourages them to answer the questionnaire.

[0061] The multiple options may include a first option indicating that the specific job seeker is not currently in contact, a second option indicating that the specific job seeker is still in contact, and a third option indicating that the job search has ended or been suspended. The multiple options may also include an option that does not fall under these (for example, a fourth option indicating that the response to the specific job seeker is on hold).

[0062] Furthermore, the first reception unit 112 may change the content or number of options presented to each specific job seeker depending on the type of specific action or the selection status of the job seeker. This makes it possible to obtain from the job seeker a survey result that is tailored to the individual relationship between the user (job seeker) and each specific job seeker.

[0063] The "job seeker's selection status" includes, for example, whether or not a scouting document has been received from a specific recruiter, whether or not a reply has been made to the scouting document from the specific recruiter, whether or not an application has been made for a job offer from a specific recruiter, and the selection status for the job offer from a specific recruiter (passing the application process, interview, closing the deal, accepting the job offer, etc.). The "job seeker's selection status" may also include the number of times a survey has been completed on a survey screen for the same specific recruiter (i.e., the number of times options have been entered on the survey screen). For example, the second survey may present more detailed options than the first survey.

[0064] The first reception unit 112 may determine the content or number of options (hereinafter, "option set") based on the type of specific action or the selection status of the job seeker (hereinafter, "job seeker specific information") and the third reference information. The third reference information includes a correlation between the job seeker specific information and the option set, and is stored, for example, in the storage unit 12. The third reference information may include, for example, a table, a function, a simple algorithm, or the like that indicates the correlation between the job seeker specific information and the option set.

[0065] After accepting a response to a first specific job seeker that is one specific job seeker, the first reception unit 112 switches the multiple options presented on the questionnaire screen to multiple options for a second specific job seeker that is a specific job seeker different from the first specific job seeker, and accepts responses to the second specific job seeker for which multiple options have been presented as a result of the switching. In other words, the first reception unit 112 sequentially displays on the job seeker terminal 30 respective response reception screens for multiple specific job seekers that are targets for which responses to the questionnaire are to be accepted at one display timing. In addition, the first reception unit 112 switches the response reception screen to the next response reception screen (the response reception screen of the second specific job seeker) in response to an input operation (acceptance of an answer) to an option on the previously displayed response reception screen (the response reception screen of the first specific job seeker).

[0066] The number of options (answer reception screens) that the first reception unit 112 switches at one display timing is any number equal to or greater than 2 (the number of specific job seekers for which responses to the questionnaire are accepted at one display timing). However, an upper limit (for example, 10) may be set for the number of specific job seekers for which responses to the questionnaire are accepted at one display timing (for example, the number of specific job seekers for which responses to the questionnaire are accepted in one day). For specific job seekers that exceed the upper limit, responses to the questionnaire related to that specific job seeker are accepted at the next display timing, for example. In addition, if the number of specific job seekers for which responses to the questionnaire are accepted at one display timing is 1, the response reception screen is not switched. In this way, by setting an upper limit on the number of specific job seekers for which responses to the questionnaire are accepted at one display timing, it is possible to reduce the effort and time required for job seekers to answer the questionnaire. Therefore, it is possible to prevent job seekers from abandoning the questionnaire in the middle of the questionnaire and leaving some specific job seekers unanswered, and to encourage them to answer the questionnaire.

[0067] When the response reception screens for each specific job seeker are displayed sequentially within one questionnaire screen, the first reception unit 112 may display the response reception screens for each specific job seeker in a partial or entire area of ​​one questionnaire screen, and switch the response reception screens within the questionnaire screen while keeping the questionnaire screen displayed on the job seeker terminal 30. Furthermore, when the response reception screens for each specific job seeker are displayed as one questionnaire screen, the first reception unit 112 may close the questionnaire screen including the previous response reception screen each time the response reception screen is switched, and display a new questionnaire screen including the next response reception screen.

[0068] The first reception unit 112 may receive, from the job seeker terminal 30, a withdrawal operation to close the questionnaire screen. The withdrawal operation is received, for example, by inputting into a withdrawal object displayed on the questionnaire screen. In the case where the options (answer reception screens) of each specific job offerer are switched within one questionnaire screen, the withdrawal operation simultaneously abandons the answers to the specific job offerers for which answers have not been accepted (the specific job offerer for which the answer reception screen is currently being displayed and the specific job offerers for which the answer reception screen is not yet being displayed). In addition, in the case where the options of each specific job offerer are switched for each questionnaire screen, the withdrawal operation may abandon the answers only to the specific job offerer for which the answer reception screen is currently being displayed, and the questionnaire screen of the next specific job offerer may be displayed.

[0069] The first reception unit 112 may receive, as a response, information indicating that a response has not been answered for the option of the specific job seeker for which the response has been abandoned due to a withdrawal operation. In other words, responses to the specific job seeker for which options were displayed on the questionnaire screen when the withdrawal operation was performed, and responses to the specific job seeker for which options were not displayed due to the withdrawal operation, may be registered in the job seeker database as "not answered."

[0070] Typically, the survey screen displays only options for each specific job seeker and a withdrawal object as objects that accept operational input. That is, the survey screen does not display objects that accept input for switching answer reception screens (specific job seekers), objects that accept input for canceling answers, objects that cause the options of the previous specific job seeker to be re-presented (returning to the previous answer reception screen), etc. In other words, the display content of the survey screen (specific job seekers for which options are displayed) does not change except by input operations into the options.

[0071] The first reception unit 112 may present options (answer reception screens) for each of a plurality of specific job seekers in the order of the date and time when the specific action occurred, on the questionnaire screen. This allows responses to the questionnaire to be received preferentially from specific job seekers who have taken a specific action earlier than from specific job seekers who wish to take a specific action later, thereby increasing the collection rate of questionnaire results from job seekers.

[0072] The first reception unit 112 may present options (answer reception screen) regarding the hiring organization on the questionnaire screen before options (answer reception screen) regarding the recruitment agency. This allows responses to the questionnaire for the hiring organization to be received preferentially over the recruitment agency with which it is easier to have contact, thereby increasing the collection rate of the questionnaire results from job seekers to the hiring organization.

[0073] The first reception unit 112 may present, on the questionnaire screen, a response reception screen for each of a plurality of specific job seekers (including specific job seekers carried over to the next display timing due to an upper limit on the number of specific job seekers for which responses to the questionnaire can be accepted at one display timing) in the order of the earliest date and time at which a specific action occurred, regardless of whether the specific job seeker is a recruiting organization or a human resources agency.

[0074] Furthermore, the first reception unit 112 may cause the response reception screen of the recruiting organization to be presented before the response reception screen of the human resources agency on the questionnaire screen, while presenting the response reception screen for each of the multiple recruiting organizations in the order of the earliest date and time at which a specific action occurred among the multiple recruiting organizations, and may further cause the response reception screen for each of the multiple human resources agencies to be presented in the order of the earliest date and time at which a specific action occurred among the multiple human resources agencies.

[0075] 6 is a diagram showing an example of a questionnaire screen QD displayed on the job seeker terminal 30. The questionnaire screen QD includes a header area HA, a response receiving area AA, and a withdrawal object WO. The header area HA is an area that is displayed in common for specific job seekers who are targets for receiving responses to the questionnaire (the display does not change depending on the specific job seeker).

[0076] The answer reception area AA is an area for receiving answers to the questionnaire (displaying options) for each specific employer, and corresponds to an "answer reception screen" prepared individually for each specific employer. In Fig. 6, the answer reception screen for XXX Co., Ltd., a recruiting organization, is displayed. In the answer reception area AA, a progress display object PO, employer display information EI, and multiple (three in Fig. 6) option objects CO are displayed.

[0077] The progress display object PO displays the number of specific recruiters conducting surveys on one survey screen QD (the number of response reception screens provided) and the current number of responses as numerical values, graphs, etc. The recruiter display information EI is displayed with the recruiting organization's logo and name arranged above and below.

[0078] The multiple option objects CO are displayed below the employer display information EI, and each of them accepts one input operation from the job seeker terminal 30. When an input operation is performed on any of the multiple option objects CO, the option corresponding to the option object CO on which the input operation was performed is accepted as an answer to the specific employer (XXX Co., Ltd. in FIG. 6) indicated in the employer display information EI. In addition, the content displayed in the answer receiving area AA switches to that of the next specific employer.

[0079] The withdrawal object WO is a button that accepts an operation to close the questionnaire screen QD. When an input operation is performed on the withdrawal object WO, the questionnaire screen QD is closed, and specific employers for whom no input has been made to the options at this point (including specific employers for whom the employer display information EI and option object CO are not yet displayed) will remain in an unanswered state until an answer is accepted on the next questionnaire screen QD.

[0080] Fig. 7 is a diagram showing an example of a state in which the display of the answer receiving area AA has been switched on the questionnaire screen QD of Fig. 6. When an input operation is performed on any of the option objects for XXX Co., Ltd. in the answer receiving area AA of Fig. 6, the information displayed in the answer receiving area AA is switched to information on the next specific employer, ZZZ Co., Ltd., as shown in Fig. 7. Specifically, the answer receiving area AA displays employer display information EI for ZZZ Co., Ltd., and a plurality of option objects CO for receiving answers to ZZZ Co., Ltd. Also, the content displayed by the progress display object PO is updated according to the current situation.

[0081] FIG. 8 is a diagram showing an example of a state in which the display of the answer receiving area AA has been switched on the questionnaire screen QD of FIG. 7. When an input operation is performed on any of the option objects for ZZZ Co., Ltd. in the answer receiving area AA of FIG. 7, the information displayed in the answer receiving area AA is switched to information on the next specific recruiter, the human resources agency, as shown in FIG. 8. Specifically, the answer receiving area AA displays recruiter display information EI in which the face photo of the human resources agency and the affiliated company and name are arranged above and below, and a number of option objects CO for receiving answers to the human resources agency. In addition, the content displayed by the progress display object PO is updated according to the current situation.

[0082] Fig. 9 is a diagram showing an example of a survey completion notification on the survey screen QD. When all responses (input of options) to the specific job seeker for whom the survey was scheduled on the survey screen QD are completed, a message indicating that responses have been completed is displayed on the survey screen QD together with an end button B11, as shown in Fig. 9. When an input operation is performed on the end button B11, the survey screen QD is closed.

[0083] When the first reception unit 112 receives the second option (continuing contact with the specific job seeker) as an answer, it may again receive answers to the specific job seeker who received the second option as an answer (i.e., display the answer reception screen) on the questionnaire screen that is displayed at the next display timing. This allows the job seeker's job search activity status with respect to the specific job seeker to be continuously confirmed.

[0084] Furthermore, when the first reception unit 112 receives the first option (not continuing contact with the specific job seeker) or the third option (finished or stopped job search) as an answer, it may not be necessary to accept answers to the specific job seeker for whom the first option or the third option was accepted as an answer on the questionnaire screen that is displayed at the next display timing, until a new specific action occurs for that specific job seeker. Furthermore, when the first reception unit 112 receives the fourth option (putting the response on hold) as an answer, it may again accept answers to the specific job seeker for whom the fourth option was accepted as an answer on the questionnaire screen that is displayed at the next display timing.

[0085] For example, in the example of Fig. 5, because the second option ("Currently in contact") was entered for organization A on the survey screen displayed on January 16th, responses to organization A will be accepted (options will be presented) again on the survey screen displayed the next time on February 16th. On the other hand, because the first option ("Not in contact") was entered for organization B on the survey screen displayed on January 16th, responses to organization B will not be accepted (options will be presented) on the survey screen displayed the next time on February 16th.

[0086] When a leave operation is performed to close the questionnaire screen without performing an input operation for an option, the first reception unit 112 may again accept responses to the specific job offerer for which responses have not been accepted due to the leave operation, on the questionnaire screen that is displayed at the next display timing. This makes it possible to provide regular opportunities for specific job offerers for which responses have not been received to receive responses from job seekers.

[0087] For example, in the example of Figure 5, the answer for organization C was marked as "unanswered" due to an exit operation on the survey screen displayed on January 16th, so answers for organization C will be accepted (options will be presented) again on the survey screen that will be displayed the next time on February 16th.

[0088] The first reception unit 112 may present options for a specific job seeker for which a response has not been accepted due to a withdrawal operation before options for other specific job seekers on the questionnaire screen. This makes it easier to obtain from the job seeker the questionnaire results for a specific job seeker for which a response was not entered at the previous display timing.

[0089] The first reception unit 112 may determine whether to accept responses again on the questionnaire screen for specific job seekers for which responses have not been accepted due to a withdrawal operation, depending on the number of times responses have not been accepted due to a withdrawal operation. This makes it possible to prevent options (answer reception screen) for specific job seekers for which responses to the questionnaire have not been obtained from being repeatedly displayed.

[0090] The first reception unit 112 may, for example, accept responses again if the number of times responses to a specific job seeker are abandoned due to a withdrawal operation (the number of times "no answer" is accepted as the answer) is less than a predetermined threshold (for example, twice), and may not accept responses if the number of abandonments is equal to or greater than the threshold.

[0091] Furthermore, the first reception unit 112 may determine whether to accept responses to a specific job seeker again on the questionnaire screen for a specific job seeker for which responses have not been accepted due to a withdrawal operation, depending on the period of time since an option (answer acceptance screen) for that specific job seeker was first displayed on the questionnaire screen. For example, the first reception unit 112 may accept responses again if the period of time that has elapsed since the answer acceptance screen was first displayed is less than a predetermined threshold (e.g., two months), and may not accept responses if the period of time that has elapsed is equal to or greater than the threshold.

[0092] The first reception unit 112 may resume accepting responses on the questionnaire screen after a predetermined period of time has elapsed for specific job seekers that have not yet accepted responses and that have been determined not to accept responses again (hereinafter, "response-suspended job seekers"). For example, the first reception unit 112 may resume accepting responses from response-suspended job seekers on the questionnaire screen that is displayed at the first display timing after a predetermined period of time (e.g., two months) has elapsed since the last withdrawal operation.

[0093] The first reception unit 112 may receive input of records related to the specific job seeker in an input field presented on the questionnaire screen together with the options. This allows the job seeker to record notes related to the specific job seeker for his / her own reflection along with his / her responses to the questionnaire about the specific job seeker. In addition, it becomes possible to obtain statistical information based on the records of the job seeker.

[0094] The record entered in the input field is registered in the job seeker database together with the option selected by the job seeker (accepted answer). In addition, the record is displayed on the job seeker terminal 30 together with the job seeker's answer at the request of the job seeker.

[0095] The records entered by the job seeker may be registered and displayed in association with the date and time of the response on the questionnaire screen, data regarding a specific action with the specific employer (for example, the date and time when the specific action occurred (such as the date and time of the interview), job information regarding the specific action target, etc.). For example, for each interview that the job seeker has had in the past, an interview record may be displayed on the job seeker terminal 30, including the date and time of the interview, the person interviewed (name of the specific employer), the position targeted by the interview, and the job seeker's satisfaction level, impressions, etc., which were entered as records on the questionnaire screen.

[0096] The input field is displayed, for example, on one screen (answer reception screen) together with the options. However, the input field does not have to be displayed on the answer reception screen in the initial state. For example, the first reception unit 112 may display the input field after receiving an instruction to display the input field on the questionnaire screen from the job seeker terminal 30. Specifically, the first reception unit 112 may expand the questionnaire screen horizontally or vertically in response to an operation of swiping the edge of the questionnaire screen horizontally or vertically, and display the input field in the expanded area.

[0097] Fig. 10 is a diagram showing another example of the questionnaire screen QD displayed on the job seeker terminal 30. The questionnaire screen QD in Fig. 10 includes a header area HA, an answer reception area AA, a withdrawal object WO, and an answer send button B21. The header area HA, answer reception area AA, and withdrawal object WO are similar to those in the questionnaire screen QD in Fig. 6. However, in the questionnaire screen QD in Fig. 10, in addition to a plurality of option objects CO, a satisfaction level reception object SO and an input field IF are further displayed in the answer reception area AA.

[0098] In the questionnaire screen QD of Fig. 10, when an input operation is performed on a choice object CO, the answer is not immediately accepted, and the choice object CO on which the input operation was performed is selected (for example, the radio box is turned on). In addition, the satisfaction level receiving object SO accepts the satisfaction level of the interview with the specific employer, for example, on a five-point scale. The input field IF accepts the input of records (text, etc.) related to the specific employer displayed in the answer receiving area AA.

[0099] When an input operation is performed on the answer send button B21, the answer corresponding to the selected option object CO, the satisfaction level entered in the satisfaction level reception object SO, and the record entered in the input field IF are sent to the server device 10 and registered in the job seeker database.

[0100] When a message sent from a specific job seeker is displayed on the job seeker terminal 30, the first reception unit 112 may cause the job seeker terminal 30 to display an auxiliary questionnaire screen that presents options (the same as those presented on the questionnaire screen) for the specific job seeker and accepts responses to the specific job seeker. This makes it possible to preferentially obtain responses to the questionnaire for a specific job seeker with whom communication (for example, message exchange) is ongoing.

[0101] On the supplementary questionnaire screen, information (employer display information, options, etc.) of only one specific employer (sender of the message) is displayed, and the information of the specific employer is not switched. Furthermore, on the supplementary questionnaire screen, the first reception unit 112 may accept an option that has been entered as the job seeker's answer through a single input operation for the option, or may accept the job seeker's answer through multiple input operations (for example, a combination of selecting an option and pressing the send button).

[0102] The first reception unit 112, for example, causes the job seeker terminal 30 to display an auxiliary questionnaire screen for a specific job seeker for whom a predetermined period of time (for example, 10 days) has passed since the occurrence of a specific action. In addition, for a specific job seeker for whom responses have been received on the auxiliary questionnaire screen, the display of options on the questionnaire screen (acceptance of responses) may be skipped.

[0103] <Second Reception Section 113> The second reception unit 113 is configured to display a progress confirmation screen different from the questionnaire screen on the job seeker terminal 30 and to receive the progress status from the progress confirmation screen.

[0104] Specifically, the second reception unit 113 causes the job seeker terminal 30 to display a progress confirmation screen on which a plurality of supplementary options regarding the progress of the job offered by the specific employer are presented after a predetermined period of time has elapsed since the occurrence of a specific action, or after a predetermined period of time has elapsed since the options (answer reception screen) for the specific employer are presented on the questionnaire screen.

[0105] On the progress confirmation screen, for example, confirmation of progress such as whether or not a job offer has been concluded, the progress of the review (selection), and whether activity has been halted is performed by presenting supplementary options. The "progress" accepted on the progress confirmation screen includes content that indicates the state of job search activity occurring with a specific employer, which is more specific (detailed) than the "answers" accepted on the questionnaire screen. The content of the supplementary options is typically different from the content of the options presented on the questionnaire screen, but some supplementary options with the same content may be included.

[0106] The second reception unit 113 may select an auxiliary option to present depending on whether the specific job seeker is a recruiting organization or a human resources agency. For example, when the specific job seeker is a recruiting organization, the second reception unit 113 may present an auxiliary option indicating that the selection for the job at the recruiting organization has been completed or that the person has been offered a job at another recruiting organization, and when the specific job seeker is a human resources agency, the second reception unit 113 may present an auxiliary option indicating that there is no progress on the job introduced by the human resources agency or that there is no introduction of a job from the human resources agency.

[0107] The second reception unit 113 may present multiple auxiliary options for each specific job seeker within one screen on the progress confirmation screen. "Multiple auxiliary options are presented within one screen for each specific job seeker" means that, similar to the questionnaire screen, all auxiliary options prepared for answering the progress status are displayed within one screen without screen switching (transition). In other words, the second reception unit 113 creates a dedicated auxiliary response reception screen for each specific job seeker and displays them sequentially on the job seeker terminal 30. The auxiliary response reception screens for each specific job seeker may be displayed sequentially within one progress confirmation screen, or each auxiliary response reception screen may be displayed as a single progress confirmation screen.

[0108] The "predetermined period" for the timing of displaying the progress check screen is, for example, one week, ten days, one month, etc. The "predetermined period" for the timing of displaying the progress check screen may be longer than the "predetermined period" for the timing of displaying the questionnaire screen.

[0109] The specific action that is the starting point for displaying the progress confirmation screen may be the same as the specific action that is the starting point for displaying the questionnaire screen. Similarly to the questionnaire screen, the second reception unit 113 may display the progress confirmation screen, which accepts responses to a plurality of specific job seekers for which a specific action occurred within a specific period, or a plurality of specific job seekers for which a questionnaire was conducted within a specific period (responses were accepted on the questionnaire screen), at a display timing according to the specific period. Similarly to the questionnaire screen, the second reception unit 113 may adjust the display timing of the progress confirmation screen according to the job search activity pattern of the job seeker that is inferred from the attributes of the job seeker.

[0110] For example, when a job seeker logs in to a service provided by the information processing system 1, the second reception unit 113 causes the job seeker terminal 30 to display a progress confirmation screen as a modal window. In addition, the second reception unit 113 may cause the job seeker terminal 30 to display a link to the progress confirmation screen by push notification.

[0111] On the progress confirmation screen, recruiter display information indicating a specific recruiter may be presented on a single screen together with auxiliary options regarding the specific recruiter.

[0112] The second reception unit 113 receives the auxiliary option for which an input operation has been performed as the job seeker's progress status by an input operation from the job seeker terminal 30 for the auxiliary option on the progress confirmation screen. This makes it possible to confirm the progress for the specific job seeker in conjunction with the questionnaire on the questionnaire screen. The second reception unit 113 may also receive the progress status by a single input operation for the auxiliary option.

[0113] After accepting the progress status for a first specific job seeker that is one specific job seeker, the second reception unit 113 may switch the multiple supplementary options presented on the progress confirmation screen to multiple supplementary options for a second specific job seeker that is a specific job seeker different from the first specific job seeker, and may accept the progress status for the second specific job seeker for which multiple supplementary options have been presented by the switch. Also, an upper limit (for example, 10) may be set for the number of specific job seekers for which progress status is accepted at one display timing.

[0114] The second reception unit 113 may display the auxiliary response reception screen of each specific job offerer in a partial or entire area of ​​one progress confirmation screen, and switch the auxiliary response reception screen within the progress confirmation screen while keeping the progress confirmation screen displayed on the job seeker terminal 30. Furthermore, each time the auxiliary response reception screen is switched, the second reception unit 113 may close the progress confirmation screen including the previous auxiliary response reception screen, and display a new progress confirmation screen including the next auxiliary response reception screen.

[0115] The order of specific job seekers that the second reception unit 113 causes to present supplementary options on the progress confirmation screen can be set in the same manner as the order of specific job seekers that the first reception unit 112 causes to present options on the questionnaire screen.

[0116] 11 is a diagram showing an example of a progress confirmation screen CD displayed on the job seeker terminal 30. The progress confirmation screen CD includes a header area HA, an auxiliary response reception area SAA, and a withdrawal object WO. The header area HA and the withdrawal object WO are similar to the questionnaire screen QD in FIG.

[0117] The auxiliary response reception area SAA is an area that accepts the progress status (displays auxiliary options) for each specific employer, and corresponds to an "auxiliary response reception screen" that is prepared individually for each specific employer. In FIG. 11, the auxiliary response reception screen for XXX Co., Ltd., a recruiting organization, is displayed. The auxiliary response reception area SAA displays a progress display object PO, employer display information EI, multiple auxiliary option objects SCO, and an answer submission button B31. The progress display object PO and employer display information EI are the same as those in the questionnaire screen QD in FIG. 6.

[0118] The multiple auxiliary option objects SCO are displayed below the employer display information EI, and each receives an input operation from the job seeker terminal 30. In Fig. 11, from the top, an auxiliary option object SCO with content indicating that it has been decided to join the company, an auxiliary option object SCO with content indicating that a job offer has been made, an auxiliary option object SCO indicating that the selection process is underway, an auxiliary option object SCO indicating that the selection process for the job offer from the hiring organization has been completed or that a job offer has been made to another hiring organization, etc. are presented.

[0119] When an input operation is performed on the reply send button B31 after an input operation has been performed on any of the multiple auxiliary option objects SCO (selected state), the auxiliary option corresponding to the selected auxiliary option object SCO is accepted as the progress status for the specific employer (XXX Co., Ltd. in FIG. 11) indicated in the employer display information EI. Also, the content displayed in the auxiliary reply reception area SAA switches to that of the next specific employer.

[0120] Fig. 12 is a diagram showing another example of the progress confirmation screen CD displayed on the job seeker terminal 30. On the progress confirmation screen CD in Fig. 12, an auxiliary response reception screen regarding a human resources agency is displayed in the auxiliary response reception area SAA. In Fig. 12, the fourth auxiliary option object SCO from the top shows that there is no progress on the job offer introduced by the human resources agency, or that there are no job offers introduced by the human resources agency.

[0121] The second reception unit 113 may present, on the progress confirmation screen, a plurality of supplementary options for a specific job seeker for whom the second option (continuing contact with the specific job seeker) was accepted as an answer on the questionnaire screen after a predetermined period has elapsed since the option for the specific job seeker was presented on the questionnaire screen, or may present, on the progress confirmation screen, a plurality of supplementary options for a specific job seeker for whom no option was entered on the questionnaire screen (the job seeker left without entering an answer) after a predetermined period has elapsed since the occurrence of a specific action. This allows the job seeker to confirm a more specific progress status for a specific job seeker with whom the job seeker has had contact or a specific job seeker from whom the job seeker has not received an answer to the questionnaire.

[0122] Furthermore, when the first option (not continuing contact with the specific employer) or the third option (ended or stopped job search) is accepted as an answer on the questionnaire screen, the second reception unit 113 does not have to accept progress information for the specific employer for whom the first option or the third option was accepted as an answer on the progress confirmation screen until a new answer to the questionnaire based on the occurrence of a new specific action for that specific employer is accepted.

[0123] The second reception unit 113 may display the progress check screen at the same timing as the questionnaire screen. In other words, the second reception unit 113 may display the progress check screen at the same timing as the questionnaire screen. In this case, the progress check screen may be displayed after the questionnaire screen is displayed, or the questionnaire screen may be displayed after the progress check screen is displayed.

[0124] The first reception unit 112 may not present options on the questionnaire screen displayed at the current display timing for specific job seekers for which no options were input on the questionnaire screen displayed at the previous display timing and for which supplementary options are presented on the progress confirmation screen displayed at the current display timing, and may present options on the questionnaire screen displayed at the current display timing for specific job seekers for which supplementary options are not presented on the progress confirmation screen displayed at the current display timing. This reduces the hassle of the job seeker being asked to input both the questionnaire and the progress status for the same specific job seeker at the same time, while requesting the job seeker to answer questionnaires for specific job seekers who have not yet answered.

[0125] Specifically, when the questionnaire screen and the progress confirmation screen are displayed on the job seeker terminal 30 at the same display timing, for a specific employer for which an auxiliary response acceptance screen is displayed on the progress confirmation screen (accepts progress status), the response acceptance screen is not displayed on the questionnaire screen (responses are not accepted).

[0126] <Artificial Intelligence Department 120> The artificial intelligence unit 120 is configured to receive input from each functional unit and return the instructed output. The artificial intelligence used by the server device 10 in each functional unit may be a common one, or may be prepared individually for each functional unit.

[0127] The artificial intelligence unit 120 may be an AI (Artificial Intelligence) equipped with a learning model such as a transformer including GPT (Generative Pretrained Transformer, including GPT-1, GPT-2, GPT-3, and GPT-4), BERT (Bidirectional Encoder Representations from Transformers), BART (Bidirectional and Auto-regressive Transformer), or a language model such as a recurrent neural network (RNN), and may include a generative AI including a large-scale language model. The large-scale language model is a type of generative AI and includes models provided by services such as OpenAI's GPT, Google's Gemini, and Microsoft's Azure AI Studio. In addition, the artificial intelligence unit 120 may include any machine learning model, deep learning model, artificial intelligence model, etc.

[0128] The language model is an example of a learning model based on a machine learning algorithm. Specific examples of machine learning algorithms include nearest neighbor methods, naive Bayes methods, decision trees, support vector machines, and deep learning using neural networks. The artificial intelligence unit 120 can apply the above algorithms as appropriate.

[0129] The artificial intelligence unit 120 may have a trained model constructed by a learning method such as supervised learning, unsupervised learning, or self-supervised learning. In supervised learning, machine learning is performed using training data (training data). The training data is composed of a pair of input data for learning and output data (correct answer data). In addition, the language model may not only be one trained for a specific task, but also a general-purpose model that can be used for a wide range of tasks.

[0130] The artificial intelligence unit 120 may be a general-purpose natural language processing learning model such as a large language model (LLM) that has learned a huge amount of data as an artificial intelligence. The LLM is a learning model that has learned a large amount of large data (for example, (i) web content on the Internet, or (ii) data stored in a specified database) composed of text data and the like in advance, and can execute various language processing tasks by giving tasks. According to a given prompt, it can perform a wide range of natural language processing tasks such as grasping sentence patterns and contexts, answering questions, and generating sentences. Such a general-purpose learning model includes a language model that can handle various tasks without fine tuning by One-shot Learning, Few-shot Learning, etc. In addition, the general-purpose learning model may be configured to be able to handle various tasks by Zero-shot Learning as well. The artificial intelligence used in each functional unit of the control unit 11 may be a separate learning model, or a common general-purpose learning model.

[0131] The learning model included in the artificial intelligence unit 120 (the learning model used in each functional unit, such as a judgment model) can undergo additional learning as transfer learning or fine tuning. For example, each time new data is registered, the artificial intelligence unit 120 may perform additional learning and fine tuning using the new data as new teacher data. This improves the accuracy of information output from the learning model.

[0132] The learning model included in the artificial intelligence unit 120 may be a learning model (distilled model) obtained by knowledge distillation using an original learning model. In knowledge distillation, a learned model such as a large-scale language model is used as a teacher model, and the parameters of the student model are adjusted so that the output loss (Soft Target Loss) of the student model (distilled model) relative to the output (Soft Target) of the teacher model is reduced, thereby learning the student model, and the student model becomes a distilled model. In addition, the student model may be learned so that the output loss (Hard Target Loss) of the student model relative to the correct label (Hard Target) of the teacher data (combination of input data and output data of the learning model) is reduced. Compared to the original learning model (teacher model), the distilled model has a smaller number of parameters and a smaller processing load while having performance close to that of the learning model. Therefore, by using the distilled model, the cost of the information processing system 1 can be reduced.

[0133] For example, the learning model used in each functional unit may be a distilled model trained using a combination of input data and output data in a large-scale language model as training data. Furthermore, when the information processing system 1 is introduced, a large-scale language model may be used as the learning model used in each functional unit, and when training data from the large-scale language model is accumulated, a distilled model obtained by knowledge distillation using the training data may be used as the learning model used in each functional unit.

[0134] <Display> The display unit 211 of the recruiter terminal 20 and the display unit 311 of the job seeker terminal 30 each display a screen (information) indicated by the data transmitted from the server device 10.

[0135] <Operation acquisition part> The operation acquisition unit 212 of the recruiting party terminal 20 accepts operations by a recruiter who uses the recruiting party terminal 20. The operation acquisition unit 312 of the job seeker terminal 30 accepts operations by a job seeker who uses the job seeker terminal 30.

[0136] 3. Information processing method This section describes an information processing method of the server device 10. This information processing method is executed by a computer, with each unit of the server device 10 acting as each step.

[0137] This information processing includes a first reception step. In the first reception step, a questionnaire screen on which multiple options as a questionnaire regarding specific job seekers are presented on one screen for each specific job seeker is displayed on the job seeker terminal 30 used by the job seeker, and an option entered through a single input operation for the option on the questionnaire screen is accepted as the job seeker's answer. Also, in the first reception step, after accepting an answer for a first specific job seeker that is one specific job seeker, the multiple options presented on the questionnaire screen are switched to multiple options for a second specific job seeker that is a different specific job seeker from the first specific job seeker, and an answer for the second specific job seeker for which multiple options were presented as a result of the switching is accepted.

[0138] 13 is an activity diagram showing an example of the flow of information processing (answer receiving processing) executed by the information processing system 1. The information processing will be described below along with each activity in this activity diagram.

[0139] The response reception process begins with the server device 10 displaying a questionnaire screen on the job seeker terminal 30. The server device 10 outputs a questionnaire screen on which options for the specific job seeker are presented to the job seeker terminal 30 (activity A101). This causes the questionnaire screen to be displayed on the job seeker terminal 30 (activity A102). The job seeker performs an input operation for the option for the first specific job seeker presented on the questionnaire screen (activity A103). The server device 10 accepts the option for which the input operation has been performed as a response to the questionnaire for the specific job seeker (activity A104).

[0140] Next, the server device 10 outputs the options for the next specific job seeker presented on the questionnaire screen to the job seeker terminal 30 (activity A105). This causes the display content of the questionnaire screen on the job seeker terminal 30 to switch, and the options for the next specific job seeker are presented (activity A106). The job seeker performs an input operation for the option for the next specific job seeker presented on the questionnaire screen (activity A107). The server device 10 accepts the option for which the input operation has been performed as a response to the questionnaire for this specific job seeker (activity A108).

[0141] Next, the server device 10 determines whether there are any remaining specific job seekers for which responses are to be accepted (specific job seekers for which options have not yet been presented) (activity A109). If there are any remaining specific job seekers, the process is repeated from activity A105. On the other hand, if there are no remaining specific job seekers (responses have been accepted for all specific job seekers that are the subject of the survey), the server device 10 notifies the job seeker terminal 30 that response acceptance has ended (activity A110). This causes the job seeker terminal 30 to execute processing to end response acceptance (for example, displaying a message indicating that response acceptance has been completed, clearing the survey screen, etc.) (activity A111).

[0142] 4. Effect The operation of this embodiment can be summarized as follows: That is, the situation of the job seeker can be grasped.

[0143] Although the embodiment of the present invention has been described above, the present invention is not limited to this, and can be modified as appropriate without departing from the technical concept of the invention.

[0144] 5.Other In the above embodiment, the server device 10 performs various storage and control, but multiple external devices may be used instead of the server device 10. That is, various information and programs may be distributed and stored in multiple external devices using block chain technology or the like. In particular, the artificial intelligence unit 120 may be an external configuration of the server device 10. In that case, the artificial intelligence unit 120, which is an external configuration, is provided by, for example, an artificial intelligence service server, and is configured to receive input from each functional unit of the server device 10, receive a request to execute an artificial intelligence service, and return an instructed output as a processing result to the server device 10. The artificial intelligence service server may be a server that provides a service using a language model as a learning model, or may be a server that executes a language processing task using a language model. The artificial intelligence service server may be constructed by LLM. The artificial intelligence service server receives input of a prompt by text, image, voice, etc., and generates and responds to the prompt.

[0145] The server device 10 (control unit 11) does not necessarily have to include the second reception unit 113. In other words, the server device 10 does not necessarily have to include a function for causing the job seeker terminal 30 to display a progress confirmation screen.

[0146] The aspect of the present embodiment is not limited to the information processing system 1, and may be an information processing method or a program. The information processing method includes each step executed by the information processing system 1. The program causes a computer to execute each step of the information processing system 1.

[0147] It may be provided in any of the following ways:

[0148] (1) An information processing system comprising at least one processor, the processor being configured to execute each of the following steps by reading out a program: a first reception step causes a questionnaire screen in which a plurality of options as a questionnaire regarding specific job seekers are presented on one screen for each of the specific job seekers to be displayed on a job seeker terminal used by the job seeker, and accepts the option entered through a single input operation for the option on the questionnaire screen as the job seeker's answer, wherein the specific job seeker is an employer with whom a job search-related action has occurred, and in the first reception step, after accepting the answer for a first specific job seeker that is one of the specific job seekers, switches the plurality of options presented on the questionnaire screen to a plurality of options for a second specific job seeker that is different from the first specific job seeker, and accepts the answer for the second specific job seeker for which the plurality of options were presented as a result of the switching.

[0149] (2) In the information processing system described in (1) above, the action includes at least one of sending a message from the specific job offeror to the job seeker, sending a message from the job seeker to the specific job offeror, an interview between the specific job offeror and the job seeker, the job seeker applying for a job offer from the specific job offeror, and the job seeker passing the screening process for the job offer from the specific job offeror.

[0150] (3) In the information processing system described in (1) or (2) above, in the first reception step, the questionnaire screen for accepting responses to the specific job seeker for which the action occurred is displayed at a display timing when a predetermined period of time has elapsed since the action occurred.

[0151] (4) In the information processing system described in (3) above, in the first reception step, the questionnaire screen that accepts responses to the multiple specific job seekers for which the action occurred within a specific period is displayed at the display timing according to the specific period.

[0152] (5) In the information processing system described in (3) or (4) above, the multiple options include a first option indicating that the specific job seeker is not currently in contact, a second option indicating that the specific job seeker is still in contact, and a third option indicating that job search has ended or been suspended, and in the first reception step, if the second option is received as the answer, an answer is again accepted for the specific job seeker that accepted the second option as the answer on the questionnaire screen that is displayed at the next display timing.

[0153] (6) In the information processing system described in any one of (3) to (5) above, in the first reception step, if an exit operation is performed to close the survey screen without performing an input operation on the option, the information processing system re-accepts the responses to the specific job seeker for which the responses have not been accepted due to the exit operation on the survey screen that is displayed at the next display timing.

[0154] (7) In the information processing system described in (6) above, in the first reception step, the options for the specific job seeker for which the response has not been accepted due to the withdrawal operation are presented on the questionnaire screen prior to the options for the other specific job seekers.

[0155] (8) In the information processing system described in (6) above, in the first reception step, a determination is made as to whether to re-accept the responses to the specific job seeker for which the responses have not been accepted due to the withdrawal operation, on the questionnaire screen, depending on the number of times the responses have not been accepted due to the withdrawal operation.

[0156] (9) In the information processing system described in any one of (3) to (8) above, in the first reception step, the display timing is adjusted according to a job search activity pattern of the job seeker inferred from attributes of the job seeker.

[0157] (10) In the information processing system described in any one of (1) to (9) above, in the first reception step, the options for each of the multiple specific job seekers are presented on the questionnaire screen in order of the earliest date and time when the action occurred.

[0158] (11) In the information processing system described in (10) above, the specific job seeker includes a recruiting organization that places a job offer and a human resources agency that acts as an agent of the recruiting organization and acts as an intermediary between the job seeker and the recruiting organization, and in the first reception step, the options for the recruiting organization are presented on the questionnaire screen before the options for the human resources agency.

[0159] (12) In the information processing system described in any one of (1) to (11) above, in the first reception step, when a message sent from the specific job offerer is displayed on the job seeker terminal, an auxiliary questionnaire screen is displayed on the job seeker terminal, presenting the options for the specific job offerer and accepting the responses to the specific job offerer.

[0160] (13) An information processing system according to any one of (1) to (12) above, wherein the specific employer includes a recruiting organization which posts a job offer and a human resources agency which acts as an agent of the recruiting organization to act as an intermediary between the job seeker and the recruiting organization, and the questionnaire screen presents employer display information indicating the specific employer together with the options regarding the specific employer on a single screen, and the type of information presented as the employer display information differs depending on whether the specific employer is the recruiting organization or the human resources agency.

[0161] (14) In the information processing system described in any one of (3) to (9) above, the processor is further configured to execute the following step, in which, in a second reception step, a progress confirmation screen is displayed on the job seeker terminal after a predetermined period has elapsed since the occurrence of the action or after a predetermined period has elapsed since the option for the specific job seeker was presented on the questionnaire screen, in which a plurality of auxiliary options regarding the progress of the job offer from the specific job seeker are presented, and the auxiliary option for which an input operation was performed on the auxiliary option on the progress confirmation screen is accepted as the progress of the job seeker.

[0162] (15) In the information processing system described in (14) above, the multiple options include a first option indicating that the specific job seeker is not currently in contact, a second option indicating that the specific job seeker is still in contact, and a third option indicating that job search has ended or been suspended, and in the second reception step, after a predetermined period of time has elapsed since the option for the specific job seeker was presented on the questionnaire screen, multiple supplementary options for the specific job seeker for which the second option was accepted as the answer on the questionnaire screen are presented on the progress confirmation screen, or after a predetermined period of time has elapsed since the occurrence of the action, multiple supplementary options for the specific job seeker for which no option was entered on the questionnaire screen are presented on the progress confirmation screen.

[0163] (16) An information processing system as described in (15) above, wherein in the second reception step, the progress confirmation screen is displayed at the display timing, and in the first reception step, among the specific job seekers for which no option was entered on the questionnaire screen displayed at the previous display timing, for which the supplementary option is presented on the progress confirmation screen displayed at the current display timing, the option is not presented on the questionnaire screen displayed at the current display timing, and for which the supplementary option is not presented on the progress confirmation screen displayed at the current display timing, the option is presented on the questionnaire screen displayed at the current display timing.

[0164] (17) In the information processing system described in any one of (1) to (16) above, in the first reception step, an input field is presented on the questionnaire screen together with the options, and an input of a record related to the specific job seeker is accepted.

[0165] (18) An information processing system according to any one of (1) to (17) above, wherein in the first reception step, the content or number of the options is changed depending on the type of action or the selection status of the job seeker.

[0166] (19) An information processing method comprising steps executed by an information processing system according to any one of (1) to (18) above.

[0167] (20) A program for causing a computer to execute each step of the information processing system described in any one of (1) to (18) above. Of course, this is not the case.

[0168] Finally, although various embodiments according to the present disclosure have been described, these are presented as examples and are not intended to limit the scope of the invention. The novel embodiment can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. The embodiments and their modifications are included within the scope and spirit of the invention, and are included in the scope of the invention and its equivalents described in the claims. [Explanation of symbols]

[0169] 1: Information processing system 2: Communication lines 10: Server device 11: Control section 12: Storage section 13: Communications Department 14: Communication bus 20: Recruiter terminal 21: Control section 22: Storage section 23: Communications Department 24: Input section 25: Output section 26: Communication bus 30: Job Seeker Terminal 31: Control section 32: Storage section 33: Communications Department 34: Input section 35: Output section 36: Communication bus 111: Basic display control unit 112: First Reception Section 113: Second Reception Section 114: Registration Department 120: Artificial Intelligence Department 211:Display section 212: Operation acquisition section 311: Display section 312: Operation acquisition section AA: Answer reception area B11: Exit button B21: Reply submission button B31: Reply submission button CD: Progress confirmation screen CO : Choice object EI: Recruiter display information HA : Header area IF : Input field PO : Progress Display Object QD: Survey screen SAA : Auxiliary Answer Acceptance Area SCO: Secondary Choice Object SO : Satisfaction Reception Object WO: Leave Object

Claims

1. An information processing system, At least one processor; The processor is configured to execute the following steps by reading the program: In the first reception step, a questionnaire screen in which a plurality of options as a questionnaire regarding a specific job seeker are presented on one screen for each of the specific job seekers is displayed on the job seeker terminal used by the job seeker, and the option for which the input operation was performed is accepted as an answer of the job seeker by a single input operation for the option on the questionnaire screen, Here, the specific job offerer is a job offerer with which a job-seeking action has occurred between the job offerer and the job seeker, In the first reception step, after receiving the response to a first specific job seeker which is one of the specific job seekers, the information processing system switches the multiple options presented on the questionnaire screen to multiple options for a second specific job seeker which is a specific job seeker different from the first specific job seeker, and accepts the response to the second specific job seeker for which the multiple options have been presented as a result of the switching.

2. 2. The information processing system according to claim 1, an information processing system, wherein the action includes at least one of sending a message from the specific job offerer to the job seeker, sending a message from the job seeker to the specific job offerer, an interview between the specific job offerer and the job seeker, the job seeker applying for a job offer from the specific job offerer, and the job seeker passing screening for the job offer from the specific job offerer.

3. 2. The information processing system according to claim 1, In the first reception step, the information processing system displays the questionnaire screen for receiving responses to the specific job seeker for which the action occurred at a display timing when a predetermined period of time has elapsed since the action occurred.

4. 4. The information processing system according to claim 3, In the first reception step, the information processing system displays the questionnaire screen, which receives responses to the plurality of specific job seekers for which the action occurred within a specific period, at the display timing according to the specific period.

5. 4. The information processing system according to claim 3, The plurality of options include a first option indicating that the person is not currently in contact with the specific job seeker, a second option indicating that the person is currently in contact with the specific job seeker, and a third option indicating that the person has finished or stopped their job search, In the first reception step, if the second option is accepted as the answer, the information processing system again accepts the answer from the specific job seeker that accepted the second option as the answer on the questionnaire screen that is displayed at the next display timing.

6. 4. The information processing system according to claim 3, In the first reception step, if an exit operation is performed to close the survey screen without performing an input operation on the option, the information processing system re-accepts the responses for the specific job seeker for which the responses have not been accepted due to the exit operation on the survey screen that is displayed at the next display timing.

7. 7. The information processing system according to claim 6, In the first reception step, the options for the specific job seeker for which the response has not been accepted due to the withdrawal operation are presented on the questionnaire screen prior to the options for the other specific job seekers.

8. 7. The information processing system according to claim 6, In the first reception step, an information processing system determines whether to re-accept responses on the questionnaire screen for the specific job seeker for which the response has not been accepted due to the withdrawal operation, depending on the number of times the response has not been accepted due to the withdrawal operation.

9. 4. The information processing system according to claim 3, An information processing system, in the first reception step, adjusting the display timing in accordance with a job search activity pattern of the job seeker inferred from attributes of the job seeker.

10. 2. The information processing system according to claim 1, In the first reception step, the information processing system presents the options for each of the multiple specific job seekers on the questionnaire screen in order of the earliest date and time at which the action occurred.

11. 11. The information processing system according to claim 10, The specific job seekers include a recruiting organization that carries out the job offer and a human resources agency that acts as an agent of the recruiting organization and mediates between the job seeker and the recruiting organization, An information processing system in which, in the first reception step, the options regarding the recruiting organization are presented on the questionnaire screen prior to the options regarding the recruitment agency.

12. 2. The information processing system according to claim 1, In the first reception step, when a message sent from the specific job offerer is displayed on the job seeker terminal, an auxiliary questionnaire screen is displayed on the job seeker terminal, presenting the options for the specific job offerer and accepting the responses to the specific job offerer.

13. 2. The information processing system according to claim 1, The specific job seekers include a recruiting organization that carries out the job offer and a human resources agency that acts as an agent of the recruiting organization and mediates between the job seeker and the recruiting organization, An information processing system in which on the questionnaire screen, along with the options for the specific employer, employer display information indicating the specific employer is presented on a single screen, and the type of information presented as the employer display information differs depending on whether the specific employer is the recruiting organization or the human resources agency.

14. 4. The information processing system according to claim 3, The processor is further configured to perform the steps of: In a second reception step, after a predetermined period of time has elapsed since the occurrence of the action or after a predetermined period of time has elapsed since the option for the specific job seeker was presented on the questionnaire screen, a progress confirmation screen is displayed on the job seeker terminal, in which a number of supplementary options are presented regarding the progress of the job offered by the specific job seeker, and the supplementary option for which an input operation was performed on the progress confirmation screen is accepted as the job seeker's progress.

15. 15. The information processing system according to claim 14, The plurality of options include a first option indicating that the person is not currently in contact with the specific job seeker, a second option indicating that the person is currently in contact with the specific job seeker, and a third option indicating that the person has finished or stopped their job search, In the second receiving step, After a predetermined period of time has elapsed since the option for the specific job seeker was presented on the questionnaire screen, presenting on the progress confirmation screen a plurality of auxiliary options for the specific job seeker that has received the second option as the answer on the questionnaire screen; or An information processing system that presents, after a predetermined period of time has elapsed since the occurrence of the action, a plurality of auxiliary options for the specific job seeker for which no option was entered on the questionnaire screen on the progress confirmation screen.

16. 16. The information processing system according to claim 15, In the second reception step, the progress confirmation screen is displayed at the display timing, In the first reception step, among the specific job seekers for which the option was not entered on the questionnaire screen displayed at the previous display timing, for those specific job seekers for which the supplementary option is presented on the progress confirmation screen displayed at the current display timing, the option is not presented on the questionnaire screen displayed at the current display timing, and for those specific job seekers for which the supplementary option is not presented on the progress confirmation screen displayed at the current display timing, the option is presented on the questionnaire screen displayed at the current display timing, an information processing system.

17. 2. The information processing system according to claim 1, In the first reception step, an information processing system receives input of records related to the specific job seeker in an input field presented on the questionnaire screen together with the options.

18. 2. The information processing system according to claim 1, An information processing system in which, in the first reception step, the content or number of the options is changed depending on the type of action or the selection status of the job seeker.

19. 1. An information processing method, comprising: An information processing method comprising the steps executed by the information processing system according to any one of claims 1 to 18.

20. A program, A program for causing a computer to execute each step of the information processing system according to any one of claims 1 to 18.

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