Notification management system, communication system, notification management method, and program

Abstract

To enable a manager or the like to quickly respond to an event that occurs at a site such as a production site.SOLUTION: A notification management system capable of communicating with a first terminal device placed on site and a second terminal device used by an administrator via a communication network includes a reception unit that receives information on one event selected from the one or more events from the first terminal device that selectively displays one or more events corresponding to the site, and a transfer unit that transfers information of the one event to the second terminal device that displays a notification screen that notifies the information of the event that is occurring at the site on the basis of the information of the one event selected by the first terminal device.SELECTED DRAWING: Figure 5

Description

[Technical field]

[0001] The present invention relates to a notification management system, a communication system, a notification management method, and a program. [Background technology]

[0002] In production sites, when workers assembling on a line report an abnormality or trouble to a manager in charge of the line, a rotating light installed on the line lights up and a buzzer sounds to notify the manager. As a solution for such communication, there is also a communication system in which the line number is displayed on an electronic bulletin board when a button is pressed on the line.

[0003] Also, in a communication device such as an intercom, a communication system is known that delivers an image of a visitor to a mobile terminal in response to a call from the intercom so that the person can confirm the other party before answering (for example, see Patent Document 1). Summary of the Invention [Problem to be solved by the invention]

[0004] In conventional systems, at the production site, the manager cannot rush to the site until he / she notices the buzzer or electronic bulletin board information, and since it is only after rushing to the site that the manager can understand and respond to the content of the trouble, it may take time to respond to the trouble. Also, since the content of the trouble that occurred cannot be shared with other managers, for example, until the manager records the trouble after responding to it, when multiple troubles occur, it is difficult for multiple managers to split up and respond to multiple troubles.

[0005] Thus, in conventional systems, for example, at a production site or other site, a manager or the like cannot quickly respond to an event (such as a problem) that occurs. Note that such a problem is difficult to solve by simply applying the technology disclosed in Patent Document 1, for example.

[0006] An embodiment of the present invention has been made in consideration of the above problems, and enables a manager or the like to quickly respond to an event that occurs at a site such as a production site. [Means for solving the problem]

[0007] In order to solve the above problems, a notification management system according to an embodiment of the present invention is a notification management system that is connected to a first terminal device used by a site worker and a second terminal device used by a manager via a communication network, a setting information management means for transmitting a setting screen for accepting settings of setting information including a plurality of event options to an information terminal capable of communicating with the notification management system, and accepting the settings of the setting information from the information terminal; In the first terminal device Using the setting information acquired from the notification management system A first screen displayed, The above The system has a first receiving means for receiving event information, which is information about the occurred event, transmitted from the first terminal device when the occurred event is selected by the worker via the first screen on which an event that has occurred among a plurality of events can be selected; a first transmitting means for transmitting the received event information to the second terminal device; a second receiving means for receiving a response transmitted from the second terminal device when an event to which the manager responds is selected via a second screen displayed on the second terminal device, the second screen displaying events that have occurred at a site based on the transmitted event information; and a second transmitting means for transmitting the received response to the first terminal device so that the first terminal device can display that the occurred event is being handled by the manager. Effect of the Invention

[0008] According to one embodiment of the present invention, a manager or the like can quickly respond to an event that occurs at a site such as a production site. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram illustrating an example of a system configuration of a communication system according to an embodiment. [Diagram 2]FIG. 2 is a diagram for explaining an overview of processing of a communication system according to an embodiment; [Diagram 3] FIG. 2 is a diagram illustrating an example of a hardware configuration of a computer according to an embodiment. [Figure 4] FIG. 2 is a diagram illustrating an example of a hardware configuration of a terminal device according to an embodiment. [Diagram 5] FIG. 1 is a diagram illustrating an example of a functional configuration of a communication system according to an embodiment. [Figure 6] FIG. 1 is a diagram showing an example of setting information according to an embodiment; [Figure 7] FIG. 2 is a diagram showing an example of setting information according to an embodiment; [Figure 8] FIG. 1 is a sequence diagram (1) showing an example of processing of the communication system according to the first embodiment. [Figure 9] FIG. 2 is a sequence diagram (2) illustrating an example of processing in the communication system according to the first embodiment. [Figure 10] FIG. 4 is a diagram showing an example of a display screen of the first terminal device according to the first embodiment. [Figure 11] FIG. 4 is a diagram showing an example of a display screen of a second terminal device according to the first embodiment. [Figure 12] FIG. 11 is a sequence diagram illustrating an example of a transfer process according to the second embodiment. [Figure 13] FIG. 13 is a sequence diagram showing an example of a display process of log information according to the third embodiment. [Figure 14] FIG. 13 is a diagram showing an example of log information according to the third embodiment; [Figure 15] FIG. 13 is a sequence diagram illustrating an example of a setting process of setting information according to the third embodiment. [Figure 16] FIG. 13 is a diagram showing an image of a setting screen for setting information according to the third embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.

[0011] <System configuration> 1 is a diagram showing an example of a system configuration of a communication system according to an embodiment. The communication system 1 includes a notification management system 10 connected to a communication network 2 such as the Internet or a LAN (Local Area network), one or more first terminal devices 101a, 101b, ..., and one or more second terminal devices 102a, 102b, ..., etc.

[0012] In the following description, when referring to any one of the one or more first terminal devices 101a, 101b, ..., the term "first terminal device 101" is used. When referring to any one of the one or more second terminal devices 102a, 102b, ..., the term "second terminal device 102" is used. Furthermore, the first terminal device 101 and the second terminal device 102 may be collectively referred to simply as "terminal devices."

[0013] The first terminal device 101 is an information processing device having a computer configuration such as a smartphone, tablet terminal, or dedicated terminal, which is placed at a site 30 where a worker performs work, such as a production site, a repair site, or a packing site. The first terminal device 101 executes a predetermined application program (hereinafter, referred to as an app) to display an operation screen on a display unit such as a touch panel display, which selectably displays one or more events corresponding to the site 30. Here, the one or more events corresponding to the site 30 may include various phenomena that may occur at the site 30, such as "toilet," "out of parts," and "line stop."

[0014] The second terminal device 102 is an information processing device having a computer configuration such as a smartphone, a tablet terminal, or a dedicated terminal, which is used by a manager or the like who manages the site 30. The second terminal device 102 displays, on a display unit, a notification screen that notifies the occurrence of information about an event occurring at the site 30, based on information about an event selected by a worker or the like on the first terminal device 101.

[0015] The notification management system 10 is, for example, an information processing device having a computer configuration, or a system including multiple information processing devices, and includes, for example, a management site 11, a user site 12, and an API (Application Programming Interface) 13. The notification management system 10 also includes a log information DB (Database) 14 and a setting information DB 15 inside or outside the notification management system 10. The notification management system 10 is placed, for example, on a cloud, but is not limited to this, and may be realized, for example, by a server device placed in a local network.

[0016] The management site 11 is a website for registering, in the setting information DB 15, setting information for setting the display screen displayed on the display unit of the first terminal device 101 or the display screen displayed on the second terminal device 102. The administrator, etc. can set the setting information by accessing the management site 11 using an information terminal 100 having a web browser function, such as a PC (Personal Computer), a tablet terminal, or a smartphone. The management site 11 stores and manages the set setting information in the setting information DB 15. Note that the administrator, etc. may access the management site 11 using a web browser provided in the first terminal device 101 or the second terminal device 102, without being limited to the information terminal 100.

[0017] The user site 12 is a website that provides the administrator, etc. with the log information stored in the log information DB 14. The administrator, etc. can access the user site 12 using an information terminal 100, etc., that has a web browser function, to display the log information of the notification management system 10 stored in the log information DB 14 on the display unit, etc., of the information terminal 100.

[0018] The API 13 provides the first terminal device 101, the second terminal device 102, and the like with an interface for utilizing various functions of the notification management system 10. For example, the API 13 provides the terminal devices and the like with a Web API for utilizing various functions including a function for logging in to the notification management system 10, a function for acquiring setting information, a function for transferring information, and a function for recording responses to events.

[0019] The notification management system 10 authenticates a user (administrator, worker, etc.) or a terminal device (first terminal device 101, second terminal device 102, etc.) using the notification management system 10, for example, by using an authentication infrastructure 20 external to the communication system 1. This allows the notification management system 10 to identify a user or a terminal device, etc., that has logged in to the notification management system 10.

[0020] (Processing Overview) FIG. 2 is a diagram for explaining an overview of the process of the communication system according to an embodiment. In FIG. 2, the first terminal device 101 arranged at the site 30 displays an operation screen 201 that selectably displays one or more events (for example, "toilet", "out of parts", ..., etc.) corresponding to the site 30. In the example of FIG. 2, the operation screen 201 displays a selection area 202 that displays multiple selection buttons for selecting events such as "toilet", "out of parts", ..., an installation location display area 203 that displays an installation location, and a status display area 204 that displays a status. The number of multiple selection buttons displayed in the selection area 202, the display contents, etc. can be customized by an administrator or the like by accessing the management site 11 with the information terminal 100 or the like and changing the setting information.

[0021] 2, it is assumed that the site manager 211 who manages the site 30 possesses the second terminal device 102a, and the parts manager 212 who manages the parts possesses the second terminal device 102b. In the following description, the site manager 211 and the parts manager 212 may be collectively referred to simply as the manager. In the example of FIG. 2, it is assumed that the replacement worker 213 possesses the second terminal device 102c. In this way, the second terminal device 102 may be possessed by a staff member other than the manager.

[0022] In the above configuration, for example, when a problem occurs at the site 30, the worker 200 selects a selection button corresponding to the problem that occurred at the site 30 from among a plurality of selection buttons displayed in the selection area 202 of the first terminal device 101 (step S1). As a result, the first terminal device 101 transmits information on the event selected by the worker 200 (herein referred to as event information) to the notification management system 10 (step S2).

[0023] When the notification management system 10 receives event information from the first terminal device 101, it displays, for example, in the status display area 204 of the operation screen 201 displayed by the first terminal device 101, that the administrator is being called (step S3). At this time, the notification management system 10 may turn on the rotating light 205 provided at the site 30 to notify that a problem has occurred at the site 30. Note that the processing of step S3 is optional. For example, when the first terminal device 101 transmits event information to the notification management system 10, it may display, without control from the notification management system 10, in the status display area 204, that the administrator is being called.

[0024] The notification management system 10 records log information indicating that the event information has been received from the first terminal device 101 in the log information DB 14 (step S4), and transfers the received event information to the second terminal devices 102a, 102b, etc., possessed by the manager (step S5). Preferably, the notification management system 10 pushes the event information received from the first terminal device 101 to the second terminal devices 102a, 102b, etc., possessed by the manager. As a result, a notification screen indicating that the event selected by the worker 200 is occurring at the site 30 is displayed on the display screen of the second terminal devices 102a, 102b.

[0025] The manager who has received the notification responds according to the content of the event occurring at the site 30, which is displayed on the notification screen, for example. For example, when the event occurring at the site 30 is "other", the site manager 211 responds by rushing to the site 30 or by making a voice call with the worker 200 at the site 30 to instruct the worker to respond. When the event occurring at the site 30 is "toilet", the site manager 211 may transfer the event information to the second terminal device 102c of the replacement worker 213 and instruct the replacement (step S6) as necessary. When the event occurring at the site 30 is "out of parts", the parts manager 212 may arrange for the supply of parts.

[0026] When the administrator has finished responding to the event occurring at the site 30, the administrator can transmit the response details to the notification management system 10 by inputting the response details into the second terminal device 102 (step S7). When the notification management system 10 receives the response details from the second terminal device 102, the notification management system 10 records the received response details in the log information DB 14, for example, in association with the event occurring at the site 30.

[0027] For example, by the above-described processing, the communication system 1 according to the present embodiment enables a manager or the like to quickly respond to an event that occurs at a site 30 such as a production site.

[0028] <Hardware configuration> (Notification Management System Hardware Configuration) The notification management system 10 has, for example, the hardware configuration of a computer 300 as shown in Fig. 3. Alternatively, the notification management system 10 is configured by a plurality of computers 300.

[0029] Fig. 3 is a diagram showing an example of a hardware configuration of a computer according to an embodiment. For example, as shown in Fig. 3, the computer 300 includes a CPU (Central Processing Unit) 301, a ROM (Read Only Memory) 302, a RAM (Random Access Memory) 303, a HD (Hard Disk) 304, a HDD (Hard Disk Drive) controller 305, a display 306, an external device connection I / F (Interface) 307, one or more network I / Fs 308, a keyboard 309, a pointing device 310, a DVD-RW (Digital Versatile Disk Rewritable) drive 312, a media I / F 314, and a bus line 315.

[0030] Of these, the CPU 301 controls the overall operation of the computer 300. The ROM 302 stores programs used to start up the computer 300, such as an IPL (Initial Program Loader). The RAM 303 is used, for example, as a work area for the CPU 301. The HD 304 stores programs such as an OS (Operating System), applications, and device drivers, as well as various data. The HDD controller 305 controls the reading and writing of various data from and to the HD 304, for example, under the control of the CPU 301.

[0031] The display 306 displays various types of information such as a cursor, a menu, a window, characters, or an image. The display 306 may be provided outside the computer 300. The external device connection I / F 307 is an interface for connecting various external devices to the computer 300. One or more network I / Fs 308 are interfaces for connecting the computer 300 to the communication network 2 and communicating with other devices.

[0032] The keyboard 309 is a type of input means having a plurality of keys for inputting characters, numbers, various instructions, etc. The pointing device 310 is a type of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, etc. The keyboard 309 and the pointing device 310 may be provided outside the computer 300.

[0033] The DVD-RW drive 312 controls reading and writing of various data from and to a DVD-RW 311, which is an example of a removable recording medium. The DVD-RW 311 is not limited to a DVD-RW, and may be another recording medium such as a DVD-R. The media I / F 314 controls reading and writing (storing) of data from and to a medium 313 such as a flash memory. The bus line 315 includes an address bus, a data bus, various control signals, and the like for electrically connecting the above components.

[0034] (Terminal device hardware configuration) The first terminal device 101 and the second terminal device 102 have, for example, the hardware configuration of a terminal device 400 as shown in FIG.

[0035] Fig. 4 is a diagram showing an example of a hardware configuration of a terminal device according to an embodiment. As shown in Fig. 4, the terminal device 400 includes a CPU 401, a ROM 402, a RAM 403, a storage device 404, a CMOS (Complementary Metal Oxide Semiconductor) sensor 405, an image sensor I / F 406, an acceleration / direction sensor 407, a media I / F 409, and a GPS (Global Positioning System) receiving unit 410.

[0036] Of these, the CPU 401 executes a predetermined program to control the overall operation of the terminal device 400. The ROM 402 stores a program used to start up the CPU 401, such as an IPL. The RAM 403 is used as a work area for the CPU 401. The storage device 404 is a large-capacity storage device that stores programs such as an OS and applications, and various data, and is realized by, for example, an SSD (Solid State Drive) or a flash ROM.

[0037] The CMOS sensor 405 is a type of built-in imaging means that captures an image of a subject (mainly a self-portrait) under the control of the CPU 401 to obtain image data. The terminal device 400 may have an imaging means such as a CCD (Charge Coupled Device) sensor instead of the CMOS sensor 405. The imaging element I / F 406 is a circuit that controls the driving of the CMOS sensor 405. The acceleration / direction sensor 407 is an electronic magnetic compass that detects geomagnetism, a gyrocompass, an acceleration sensor, or other such sensor. The media I / F 409 controls the reading or writing (storage) of data from a media (storage media) 408 such as a flash memory. The GPS receiver 410 receives a GPS signal (positioning signal) from a GPS satellite.

[0038] The terminal device 400 also includes a long-distance communication circuit 411, an antenna 411a of the long-distance communication circuit 411, a CMOS sensor 412, an image sensor I / F 413, a microphone 414, a speaker 415, an audio input / output I / F 416, a display 417, an external device connection I / F 418, a short-distance communication circuit 419, an antenna 419a of the short-distance communication circuit 419, and a touch panel 420.

[0039] Of these, the long-distance communication circuit 411 is a circuit that communicates with other devices, for example, via a communication network. The CMOS sensor 412 is a type of built-in imaging means that captures an object under the control of the CPU 401 to obtain image data. The image sensor I / F 413 is a circuit that controls the driving of the CMOS sensor 412. The microphone 414 is a built-in circuit that converts sound into an electrical signal. The speaker 415 is a built-in circuit that converts an electrical signal into physical vibrations to generate sound such as music or voice. The sound input / output I / F 416 is a circuit that processes the input / output of sound wave signals between the microphone 414 and the speaker 415 under the control of the CPU 401.

[0040] The display 417 is a type of display means such as a liquid crystal or organic EL (Electro Luminescence) that displays an image of a subject, various icons, etc. The external device connection I / F 418 is an interface for connecting various external devices. The short-distance communication circuit 419 includes a circuit for performing short-distance wireless communication. The touch panel 420 is a type of input means that allows a user to operate the terminal device 400 by pressing the display 417.

[0041] The terminal device 400 also includes a bus line 421. The bus line 421 includes an address bus, a data bus, and the like for electrically connecting the components such as the CPU 401 shown in FIG.

[0042] (Hardware configuration of information terminal) The information terminal 100 has, for example, the hardware configuration of a computer 300 as shown in FIG. 3, or the hardware configuration of a terminal device 400 as shown in FIG.

[0043] <Functional configuration> Next, a description will be given of the functional configuration of each device in the communication system 1. Fig. 5 is a diagram showing an example of the functional configuration of a communication system according to an embodiment. As shown in Fig. 5, the notification management system 10 is communicably connected to an information terminal 100, a first terminal device 101, a second terminal device 102, an authentication infrastructure 20, etc. via a communication network 2.

[0044] (Functional configuration of notification management system) The notification management system 10 realizes, for example, a communication unit 501, a reception unit 502, a transfer unit 503, an authentication unit 504, a recording unit 505, a log information providing unit 506, a setting information management unit 507, and a setting information providing unit 508 by a program executed by one or more computers 300. Note that at least a part of the above-mentioned functional configurations of the notification management system 10 may be realized by hardware.

[0045] Furthermore, the notification management system 10 realizes a log information DB 14 and a setting information DB 15 by the programs executed by one or more computers 300, the HD 304, the HDD controller 305, and the like.

[0046] The communication unit 501 uses, for example, the network I / F 308 or the like to connect the notification management system 10 to the communication network 2 and executes communication processing for communicating with other devices.

[0047] The reception unit 502 executes a reception process for receiving, for example, information on an event selected by the worker 200 or the like (information on an event occurring at the site 30) from the first terminal device 101. For example, the reception unit 502 corresponds to the API 13 in Fig. 1 and receives various requests, not limited to information on an event, such as a login request, a request to obtain setting information, a request to record response details, a request to transfer event information, and a request to transfer a message.

[0048] The forwarding unit 503 executes a forwarding process to forward, for example, information on one event that the receiving unit 502 received from the first terminal device 101 to the second terminal device 102. Note that the forwarding unit 503 is not limited to forwarding information on one event that the receiving unit 502 received from the first terminal device 101, but also executes a process to forward, for example, information on one event or a message or the like that the receiving unit 502 received from the second terminal device 102 to another terminal device.

[0049] The authentication unit 504, for example, cooperates with the authentication infrastructure 20 to execute authentication processing for authenticating a user or a terminal device, etc., who uses the notification management system 10. For example, the authentication unit 504 permits use of the notification management system 10 by a user who has been successfully authenticated by an authentication method such as OAuth or OpenID (registered trademark) provided by the authentication infrastructure 20, and also identifies the user who uses the notification management system 10 by using the authentication infrastructure 20.

[0050] The recording unit 505 executes a recording process in which the information on the event received by the receiving unit 502 from the first terminal device 101 and the response content received from the second terminal device 102 are recorded in the log information DB 14 as log information.

[0051] For example, in response to a request from the information terminal 100 or the like, the log information providing unit 506 executes a log information providing process for providing part or all of the log information recorded in the log information DB 14 by the recording unit 505 to the information terminal 100. For example, the log information providing unit 506 corresponds to the user site 12 in Fig. 1 and functions as a web server that provides a web page for providing log information to the web browser of the information terminal 100 or the like.

[0052] The setting information management unit 507 receives, for example, from the information terminal 100 or the like, setting information related to one or more events displayed by the first terminal device 101, or setting information related to a notification screen displayed by the second terminal device 102. The setting information management unit 507 also stores and manages the received settings in the setting information DB 15. For example, the setting information management unit 507 corresponds to the management site 11 in Fig. 1, and functions as a web server that provides web content for setting the setting information to a web browser of the information terminal 100 or the like.

[0053] For example, the setting information providing unit 508 receives a setting information acquisition request from the first terminal device 101 or the second terminal device 102 by the receiving unit 502. The setting information stored in the setting information DB 15 is provided to the requesting terminal device.

[0054] The log information DB stores the log information of the notification management system 10 recorded by the recording unit 505. The setting information DB 15 stores the setting information of the first terminal device 101, the second terminal device, and the notification management system 10 managed by the setting information management unit 507.

[0055] 5 is an example of the functional configuration of the notification management system 10. For example, the log information DB 14 or the setting information DB 15 may be realized by a server device or the like external to the notification management system 10. Also, the log information providing unit 506 or the setting information management unit 507 may be realized by a server device or the like external to the notification management system 10.

[0056] (Functional configuration of the first terminal device) The first terminal device 101 realizes a communication unit 511, a display control unit 512, an event information transmission unit 513, a call unit 514, and the like, by a program (first program) executed by the CPU 401. Note that the first terminal device 101 may realize at least a part of the above-mentioned functional configurations by hardware.

[0057] The communication unit 511 uses, for example, the long-distance communication circuit 411 or the like to connect the first terminal device 101 to the communication network 2 and executes communication processing for communicating with other devices.

[0058] The display control unit 512 executes a display control process for, for example, displaying one or more selectable events corresponding to the site 30 where the first terminal device 101 is located on the display 417 or the like. For example, the display control unit 512 acquires setting information corresponding to the first terminal device 101 from the notification management system 10 at the time of startup or the like, and displays an operation screen 201 as shown in FIG. 2 according to the acquired setting information.

[0059] The event information transmission unit 513 executes an event information transmission process to transmit information (event information) of one event selected by the user from one or more events displayed selectably by the display control unit 512 to the notification management system 10.

[0060] The call unit 514 executes a call process to perform a voice call with, for example, a manager who responded to the event information transmitted by the event information transmission unit 513. Note that the call unit 514 is optional, and the first terminal device 101 does not necessarily have to have the call unit 514.

[0061] (Functional configuration of the second terminal device) The second terminal device 102 realizes a communication unit 521, an event information receiving unit 522, a display control unit 523, an operation accepting unit 524, an information transmitting unit 525, and a call unit 526, for example, by a program (second program) executed by the CPU 401. Note that the second terminal device 102 may realize at least a part of the above-mentioned functional configurations by hardware.

[0062] The communication unit 521 uses, for example, the long-distance communication circuit 411 or the like to connect the second terminal device 102 to the communication network 2 and executes communication processing for communicating with other devices.

[0063] The event information receiving unit 522 executes an event information receiving process for receiving information on an event occurring at the site 30 from the notification management system 10 .

[0064] The display control unit 523 executes a display control process that uses information about an event received by the event information receiving unit 522 to display a notification screen on a display unit such as the display 417, which notifies information about an event occurring at the site 30.

[0065] Preferably, the display control unit 523 displays information on one or more currently occurring events in a selectable manner on a notification screen, and displays a response screen for inputting response content for an event selected on the notification screen. Examples of the notification screen and the response screen will be described later.

[0066] The operation reception unit 524 executes an operation reception process for receiving a selection operation or an input operation on a display screen displayed by the display control unit 523, for example, using the touch panel 420 or the like. The information transmission unit 525 transmits various request information, for example, a request to transfer information on an event, or a request to record response information indicating the response content for an event, to the notification management system 10. The call unit 526 executes a call process for making a voice call with, for example, the first terminal device 101 that transmitted the event information. Note that the call unit 526 is optional, and the second terminal device 102 does not need to have the call unit 526.

[0067] (About setting information) 6 and 7 are diagrams showing examples of setting information according to an embodiment. For example, setting information having a data structure as shown in template 600 in Fig. 6(A) is stored in setting information DB 15. However, template 600 is an example of a data structure of setting information, and setting information may be stored in setting information DB 15 in another format.

[0068] Fig. 6(A) shows an example of the data structure of a template 600 according to an embodiment. As shown in Fig. 6(A), the template 600 includes, as keys (items), information such as a template ID, template name, customer ID, creation date, creator, last update date, last updater, business, and access rights. The template ID is identification information for identifying the template 600 or setting information. The template name is information indicating the name of the template 600, etc. The customer ID is identification information for identifying a customer when the notification management system 10 provides services to multiple customers.

[0069] The creation date is information indicating the date and time when the template 600 was created. The creator is a user ID or the like that identifies the creator who created the template 600. The last update date is information indicating the date and time when the template 600 was last updated. The business information is information that defines a series of business operations that correspond to the template 600. For example, the business information is set with one or more business IDs that identify the business information 601 as shown in FIG. 6(B). The access rights are set with a list of user IDs that identify users who can access the template 600.

[0070] FIG. 6(B) shows an example of a data structure of business information 601 according to an embodiment. As shown in FIG. 6(B), business information 601 includes, as keys (items), information such as business ID, business name, type, and business item. Business ID is identification information for identifying business information 601. Business name is information indicating the name of business information 601. Business item is information indicating the type of business. For example, in the processing of communication system 1 described in FIG. 2, business type may include types of business such as notification, response, transfer, and report creation. Business item is a detailed setting item corresponding to business information 601. For example, one or more business item IDs for identifying business item 602 as shown in FIG. 6(C) are set in the business item.

[0071] Fig. 6(C) shows an example of a data structure of a task item 602 according to an embodiment. As shown in Fig. 6(C), the task item 602 includes information such as a task item ID, a task item name, a type, and options as keys (items). The task item ID is identification information for identifying the task item 602. The task item name is information indicating the name of the task item. For example, information such as options, photos, text, and lists is set as the type. For example, information regarding the options of the setting item is set as the option.

[0072] FIG. 7(A) shows an example of data set in the task information 601 according to an embodiment, and FIG. 7(B) shows an example of data set in the task item 602 according to an embodiment. For example, task item IDs "item1" and "item2" are set for the task with task ID "work1" in FIG. 7(A). The task item ID "item1" indicates an event option as shown in FIG. 7(B), and the first terminal device 101 can display the operation screen 201 as shown in FIG. 2 using information such as toilet, out of parts, ..., and others set in the options of the task item ID "item1". In addition, the task item ID "item2" indicates a list of transfer destinations 1 as shown in FIG. 7(B), and the notification management system 10 notifies the second terminal devices 102a and 102b of the event information using information such as user1, user2, etc. set in the options of the task item ID "item2".

[0073] In addition, a task item ID "item3" is set for the task with task ID "work3" in Fig. 7(A). The task item ID "item3" indicates a list of transfer destinations 2 as shown in Fig. 7(C), and the notification management system 10 transfers a switching instruction to the second terminal device 102c using information such as user3 set in the option of the task item ID "item3". Note that user1, user2, and user3 indicate the user IDs of users who use the second terminal devices 102a, 102b, and 102c, or terminal IDs that identify the second terminal devices 102a, 102b, and 102c, respectively.

[0074] <Processing flow> Next, the process flow of the notification management method according to this embodiment will be described.

[0075] (Communication System Processing) 8 and 9 are sequence diagrams showing an example of processing of the communication system according to the first embodiment. Here, for example, as shown in Fig. 5, the communication system 1 includes a notification management system 10, a first terminal device 101, and a second terminal device 102, and a user who uses the first terminal device 101 is called an operator, and a user who uses the second terminal device 102 is called an administrator. Also, at the start of the processing shown in Fig. 8, it is assumed that the administrator has already logged in to the notification management system 10 using the second terminal device 102.

[0076] In step S801, when the worker performs a startup operation on the first terminal device 101, in step S802, the first terminal device 101 executes a login process to log in to the notification management system 10. This login process may be any method, but as an example, the display control unit 512 of the first terminal device 101 transmits a login request to the notification management system 10. This login request may be, for example, a request to log in using the terminal ID of the first terminal device 101 or a login request using the user ID of the worker.

[0077] If the login request includes valid authentication information issued by the authentication infrastructure 20, the authentication unit 504 of the notification management system 10 permits login of the first terminal device 101. On the other hand, if the login request does not include valid authentication information issued by the authentication infrastructure 20, the authentication unit 504 instructs the first terminal device 101 to redirect to the authentication infrastructure 20. In this case, the first terminal device 101 performs authentication using, for example, OAuth or OpenID in the authentication infrastructure 20, and after obtaining valid authentication information, transmits a login request to the notification management system 10, thereby being able to log in to the notification management system 10.

[0078] In step S803, the display control unit 512 of the first terminal device 101 transmits a setting information acquisition request for requesting acquisition of setting information to the notification management system 10. This acquisition request includes, for example, a template ID that identifies the template 600 in which the setting information of the first terminal device 101 is stored.

[0079] In steps S804 and S805, when the reception unit 502 of the notification management system 10 receives the request to acquire setting information, it acquires setting information (template 600) corresponding to the template ID included in the request to acquire setting information from the setting information DB 15. In addition, in step S806, the reception unit 502 transmits the acquired setting information to the first terminal device 101. This setting information includes, for example, task information 601 in which data as shown in Fig. 7(A) is set, and task item 602 in which data as shown in Fig. 7(B) is set.

[0080] In step S807, the display control unit 512 of the first terminal device 101 uses the setting information acquired from the notification management system 10 to display, for example, an operation screen 1001 as shown in FIG.

[0081] 10(A), the operation screen 1001 includes an installation location display area 1002 that displays the installation location of the first terminal device 101, a status display area 1003 that displays the status, and a selection area 1004 that displays multiple selection buttons. The display control unit 512 uses the setting information acquired from the notification management system 10 to display multiple selection buttons in the selection area 1004 that selectably display events corresponding to the site 30, such as "toilet," "out of parts," etc.

[0082] In step S808, when the worker performs a selection operation to select one of the multiple selection buttons displayed on the operation screen 1001, the communication system 1 executes the processes in step S809 and thereafter. For example, when a part is out of stock at the site 30, the worker selects the "Out of stock" button displayed on the operation screen 1001.

[0083] In step S809, the display control unit 512 of the first terminal device 101 displays, for example, a calling screen 1010 as shown in FIG. 10(B) on a display unit such as the display 417. For example, the display control unit 512 highlights the selected "Out of Component" button 1012 in the selection area 1004 of the calling screen 1010. The display control unit 512 also displays a character string such as "Calling" indicating that the administrator is being called, in the status display area 1003. As another example, the display control unit 512 may display a character string such as "Calling" in the status display area 1003 after accepting control information from the notification management system 10.

[0084] In step S810, the event information transmission unit 513 of the first terminal device 101 transmits to the notification management system 10 a call request including the template ID and information on the event selected in step S808 (hereinafter referred to as event information).

[0085] In steps S811 and S812, when the reception unit 502 of the notification management system 10 receives a call request, the transfer unit 503 acquires, from the setting information DB 15, setting information corresponding to the template ID included in the call request.

[0086] In step S813, the recording unit 505 of the notification management system 10 records log information related to the call request accepted by the accepting unit 502 in the log information DB 14. At this time, various information such as identification information (hereinafter referred to as a notification ID) for identifying a series of processes (session) related to the accepted call request and the date and time of acceptance are added to the log information.

[0087] In step S814, the forwarding unit 503 of the notification management system 10 notifies the destination set in the acquired setting information of the event information, the notification ID, etc. For example, if the setting information acquired by the forwarding unit 503 includes a task item as shown in FIG. 7(B), the forwarding unit 503 acquires the destination address from the list of forwarding destination 1 (user1, user2) stored in the task item ID "item2". Note that the list of forwarding destination 1 is an example of information on a first forwarding destination to which information on an event accepted from the first terminal device 101 is forwarded.

[0088] In step S815, when the event information receiving unit 522 of the second terminal device 102 receives the event information notified from the notification management system 10, the display control unit 523 displays, for example, a notification screen 1101 as shown in FIG. 11(A) on the display 417, etc.

[0089] In the example of Fig. 11(A), a notification screen 1101 displays a call status display area 1102 that selectably displays one or more currently occurring events (calls), a response status display area 1103 that holds information on events being handled by other managers, etc. The notification screen 1101 may also include a history button 1104 for viewing past call history. In the notification screen 1101 shown in Fig. 11(A), "No. 3 Parts Out of Stock" displayed in the call status display area 1102 corresponds to the event information notified in step S814.

[0090] In step S816, when the administrator performs a response operation to select information on one event to which to respond from information on one or more events displayed in the call status display area 1102 of the notification screen 1101, the communication system 1 executes processing from step S817 onwards.

[0091] In step S817, when the operation reception unit 524 of the second terminal device 102 receives a response operation by the administrator, the display control unit 523 displays, for example, a response screen 1111 as shown in FIG. 11(B) on the display 417 or the like. In the example of FIG. 11(B), the response screen 1111 displays a call content display area 1112 that displays information about the selected event (call), a response content input area 1113 for inputting response content for the selected event, a transfer button 1114, and a completion button 1115. Note that the format of the response content input field 1116 displayed in the response content input area 1113 is determined by the settings of the setting information. It is customizable, and for example, it is possible to register photographed image data or recorded sound data.

[0092] In step S818, the operation accepting unit 524 of the second terminal device 102 transmits to the notification management system 10 a response including the notification ID of the event selected by the administrator's response operation.

[0093] In step S819, when the reception unit 502 of the notification management system 10 receives the response transmitted by the second terminal device 102, the recording unit 505 records log information related to the response received by the reception unit 502 in the log information DB 14. In addition, in step S820, the reception unit 502 transmits the received response to the first terminal device 101 that originated the request.

[0094] In step S821, when the communication unit 511 of the first terminal device 101 receives a response from the notification management system 10, the display control unit 512 displays, for example, a handling screen 1020 as shown in Fig. 10(C) on the display 417. For example, the display control unit 512 displays, in the status display area 1003 of the handling screen 1020, a character string such as "handling" indicating that the administrator is handling the case, as an example.

[0095] As another example, the first terminal device 101 and the second terminal device 102 may use the call units 514 and 526 to transition to a call-in-progress state in which voice communication is possible, and the display control unit 512 may display a character string such as "call in progress" in the status display area 1003. This allows the manager or the like to more appropriately determine the state (urgency, importance, etc.) of the site 30 by voice communication with the worker or the like, without rushing to the site 30.

[0096] Following the above process, in step S822 of FIG. 9, the manager responds to the event that has occurred at the site 30 (eg, rushes to the site 30, etc.).

[0097] In step S823, the administrator performs an input operation of the response content, for example, when the response to the event is completed, to input the response content implemented by the administrator in the response content input field 1116 of the response screen 1111.

[0098] In step S824, the information transmission unit 525 of the second terminal device 102 transmits the response content input by the administrator to the notification management system 10. This response content includes, for example, the notification ID and the like included in the notification received in step S814.

[0099] In step S825, when the reception unit 502 of the notification management system 10 receives the response content transmitted by the second terminal device 102, the recording unit 505 records log information related to the response content received by the reception unit 502 in the log information DB 14. In addition, in step S826, the reception unit 502 transmits a completion notification to the first terminal device 101 indicating that the response by the administrator has been completed.

[0100] In step 827, when the communication unit 511 of the first terminal device 101 receives a completion notification, the display control unit 512 displays, for example, the operation screen 1001 as shown in FIG. 10(A) again, and ends the series of processes corresponding to the notification ID.

[0101] Through the above processing, according to the communication system 1 of this embodiment, when a trouble (event) occurs at the site, a worker can notify one or more administrators of the occurrence of the trouble simply by selecting a selection button displayed by the first terminal device 101.

[0102] Furthermore, the manager can grasp an overview of one or more unaddressed troubles occurring at the site from the notification screen 1101 displayed by the second terminal device 102. Therefore, when multiple troubles occur at the site, multiple managers can easily handle the multiple troubles by sharing the work.

[0103] As described above, according to this embodiment, a manager or the like can quickly respond to an event that occurs at a site such as a production site.

[0104] [Second embodiment] In the second embodiment, for example, in Fig. 2, an example of processing will be described in which event information notified to the second terminal devices 102a and 102b carried by the manager is transferred to the second terminal device 102c carried by the replacement worker 213. Note that the second terminal device 102c may be, for example, a shared smartphone used by multiple replacement workers, and in this case, the manager or the like hands over the second terminal device 102c to the replacement worker in advance.

[0105] FIG. 12 is a sequence diagram illustrating an example of a transfer process according to the second embodiment.

[0106] In step S1201, the second terminal apparatus 102a is assumed to be displaying a correspondence screen 1111 as shown in FIG. 11(B) by the processing in steps S801 to S817 in FIG.

[0107] In step S1202, it is assumed that the site manager 211 performs a transfer operation on the correspondence screen 1111. For example, the site manager 211 performs the transfer operation by selecting the transfer button 1114 displayed on the correspondence screen 1111.

[0108] In step S1203, the information transmitting unit 525 of the second terminal device 102a transmits to the notification management system 10 a transfer request including the notification ID and the event information.

[0109] In steps S1204 and S1205, when the receiving unit 502 of the notification management system 10 receives a transfer request, the transferring unit 503 acquires, from the setting information DB 15, setting information corresponding to the template ID included in the transfer request.

[0110] In step S1206, the transfer unit 503 of the notification management system 10 transfers the event information, notification ID, etc. to the destination set in the acquired setting information. For example, if the setting information acquired by the transfer unit 503 includes a task item as shown in FIG. 7(B), the transfer unit 503 acquires the destination address from the list of transfer destinations 2 (user3) stored in the task item ID "item3". Note that the list of transfer destinations 2 is an example of information on second transfer destinations to which information on one event accepted from the second terminal device 102 is transferred.

[0111] In step S1207, when the event information receiving unit 522 of the second terminal device 102c receives the transferred event information, the display control unit 523 displays, for example, a change instruction screen that displays a change instruction from the site manager on the display 417 or the like.

[0112] In step S1208, the replacement personnel can terminate the display of the replacement instruction screen by performing an acceptance operation on the replacement instruction screen indicating that the instruction has been accepted, for example, when heading to the site 30 in accordance with the replacement instruction.

[0113] The above process is an example, and various modifications or applications are possible. For example, the transfer destination in response to the transfer request is not limited to the second terminal device 102c of the replacement worker 213, but may be the second terminal device 102b of the parts manager 212, etc.

[0114] [Third embodiment] In the third embodiment, an example of processing will be described in which an administrator or the like accesses the notification management system 10 using an information terminal 100 to perform management tasks such as viewing log information or setting configuration information.

[0115] (Log information display process) 13 is a sequence diagram showing an example of a process for displaying log information according to the third embodiment. This process shows an example of a process in which an administrator or the like uses a web browser 531 or the like of the information terminal 100 to display log information recorded in the log information DB 14. Note that the administrator may display the log information by using, not limited to, a web browser, but also an application for the communication system 1 having a function of a web browser.

[0116] In step S1301, the administrator performs a connection operation to connect to the user site 12 provided by the log information providing unit 506 of the notification management system 10, for example, using the web browser 531 of the information terminal 100. For example, the administrator performs an operation on the web browser 531, such as selecting a bookmark that has been set in advance or inputting the URL of the user site 12.

[0117] In step S1302, the web browser 531 of the information terminal 100 executes a login process to log in to the user site 12. This login process may be performed by any method, but as an example, the web browser 531 of the information terminal 100 transmits a login request to the user site 12 using the administrator's user ID.

[0118] If a login request to the user site 12 contains valid authentication information issued by the authentication infrastructure 20, the authentication unit 504 of the notification management system 10 permits login of the first terminal device 101. On the other hand, if the login request does not contain valid authentication information issued by the authentication infrastructure 20, the authentication unit 504 instructs the web browser 531 of the information terminal 100 to redirect to the authentication infrastructure 20. In this case, the web browser 531 performs authentication, for example, OAuth or OpenID, in the authentication infrastructure 20, and after obtaining valid authentication information, sends a login request to the user site 12, thereby enabling the user to log in to the user site 12.

[0119] In steps S1303 and S1304, the web browser 531 of the information terminal 100 acquires an operation screen (e.g., a web page) for viewing the log information from the log information providing unit 506 of the notification management system 10. In addition, in step S1305, the web browser 531 displays the acquired operation screen.

[0120] In step S1306, when the administrator performs an operation to display the log information on the operation screen, the communication system 1 executes the processes in and after step S1307.

[0121] In step S1307, the web browser 531 of the information terminal 100 requests the log information providing unit 506 of the notification management system 10 to display the log information.

[0122] In steps S 1308 and S 1309 , the log information providing unit 506 of the notification management system 10 acquires the log information recorded in the log information DB 14 .

[0123] In steps S1310 and S1311, the log information providing unit 506 of the notification management system 10 creates a display screen for displaying the acquired log information, and transmits the created display screen for the log information to the information terminal 100. Preferably, the display screen for the log information includes a UI (User Interface) for sorting the log information, for example, by the date and time when an event occurred, the event that occurred, the type of notification, and the like.

[0124] In step S1312, the web browser 531 of the information terminal 100 displays a display screen of the log information received from the log information providing unit 506 of the notification management system 10.

[0125] Fig. 14 shows an example of log information according to the third embodiment. This figure shows an example of log information 1400 displayed on the log information display screen displayed by the web browser 531 in step S1312 of Fig. 13.

[0126] In the example of FIG. 14, the log information 1400 includes items such as event, date and time, level, notification ID, notification type, and response content. The event is information on an event that occurred at the site 30. Specifically, it corresponds to a selection button such as "toilet", "out of parts", ... selected by an operator on an operation screen 1001 as shown in FIG. 10(A). The date and time is information indicating, for example, the date and time when the notification management system 10 received a notification. The level is information indicating the level of the notification (for example, Warning, Alarm, etc.). The notification ID is identification information that identifies a series of notifications corresponding to a selection button such as "toilet", "out of parts", ... selected by an operator on an operation screen 1001 as shown in FIG. 10(A). The notification type is information indicating the type of notification, such as call, response, close, cancel, etc. The action content is, for example, a character string indicating the action content input to a action screen 1111 as shown in Fig. 11(B).

[0127] Notifications regarding events relayed by the notification management system 10 are thus recorded in the log information DB 14, and the manager, etc. can view the log information using a web browser, etc., of the information terminal 100. In addition, the log information also records the details of the manager's response, etc., so that the manager, etc. can easily evaluate and review the management system of the site 30 by analyzing the log information.

[0128] (Setting information setting process) 15 is a sequence diagram showing an example of a setting process of setting information according to the third embodiment. This process shows an example of a process in which an administrator or the like sets the setting information stored in the setting information DB 15 using a web browser 531 or the like of the information terminal 100. Note that the administrator may set the setting information using a method other than a web browser, such as an application for the communication system 1 having a function of a web browser.

[0129] In step S1501, the administrator performs a connection operation to connect to the management site 11 provided by the setting information management unit 507 of the notification management system 10, for example, using the web browser 531 of the information terminal 100. For example, the administrator performs an operation on the web browser 531, such as selecting a bookmark that has been set in advance or inputting the URL of the management site 11.

[0130] In step S1502, the web browser 531 of the information terminal 100 executes login processing to log in to the administration site 11. This login processing may be similar to the login processing described in step S1302 of FIG.

[0131] In step S1503, the web browser 531 of the information terminal 100 requests the setting information management unit 507 of the notification management system 10 to acquire a setting screen for setting setting information.

[0132] In steps S 1504 and S 1505 , the setting information management unit 507 of the notification management system 10 acquires the setting information stored in the setting information DB 15 .

[0133] In steps S 1506 and S 1507 , the setting information management unit 507 of the notification management system 10 creates a setting screen for the setting information using the acquired setting information, and transmits the setting screen to the information terminal 100 .

[0134] In step S 1508 , the web browser 531 of the information terminal 100 displays the setting screen received from the setting information management unit 507 .

[0135] Fig. 16 is a diagram showing an image of a setting information setting screen according to the third embodiment. This diagram shows an example of an image of a setting information setting screen 1600 displayed by the web browser 531 in step S1508 in Fig. 15. In the example of Fig. 16, the setting information setting screen 1600 displays a template name setting field 1601, a business name setting field 1602, an item name setting field 1603, a setting button 1604, etc.

[0136] On this setting information setting screen 1600, the administrator can scroll the screen to display setting fields for each item of template 600, task information 601, and task item 602, as shown in Figures 6(A) to 6(C). After setting the setting information in each setting field, the administrator can select a setting button 1604 to perform the setting operation.

[0137] In step S1509, when the administrator performs a setting operation on the setting screen 1600, the communication system 1 executes the processes in and after step S1510.

[0138] In step S1510, the web browser 531 of the information terminal 100 transmits the setting contents set on the setting screen 1600 to the setting information management unit 507 of the notification management system 10.

[0139] In steps S1511 and S1512, the setting information management unit 507 of the notification management system 10 updates the setting information stored in the setting information DB 15 by reflecting the setting contents accepted from the web browser 531.

[0140] By the above process, the administrator can, for example, 6 The setting information as shown in (A) to (C) can be easily set using the web browser 531 of the information terminal 100 or the like.

[0141] As described above, according to each embodiment of the present invention, a manager or the like can quickly respond to an event that occurs at a site such as a production site.

[0142] <Supplementary Information> Each function of each embodiment described above can be realized by one or more processing circuits. Here, the term "processing circuit" in this specification includes a processor programmed to execute each function by software, such as a processor implemented by an electronic circuit, and a device such as an ASIC (Application Specific Integrated Circuit), a DSP (digital signal processor), an FPGA (field programmable gate array), or a conventional circuit module designed to execute each function described above.

[0143] Additionally, the devices described in the examples are merely illustrative of one of several computing environments for implementing the embodiments disclosed herein. In one embodiment, the notification management system 10 includes a plurality of computing devices, such as a server cluster, configured to communicate with each other via any type of communication link, including a network, shared memory, etc., and to implement the processes disclosed herein. [Explanation of symbols]

[0144] 1. Communication Systems 2. Communication Network 10. Notification Management System 100 Information terminal 101, 101a, 101b, 101c First terminal device 102, 102a, 102b Second terminal device 502 Reception 503 Transfer Department 505 Recording Department 506 Log Information Department 507 Setting information management department 508 Setting information provision section 600 Templates 1101 Notification screen [Prior art documents] [Patent documents]

[0145] [Patent Document 1] JP 2018-026811 A

Claims

1. A notification management system connected via a communication network to a first terminal device used by a site worker and a second terminal device used by a manager, a setting information management means for transmitting a setting screen for accepting settings of setting information including a plurality of event options to an information terminal capable of communicating with the notification management system, and accepting the settings of the setting information from the information terminal; a first reception means for receiving event information, which is information about the event that has occurred, transmitted from the first terminal device via a first screen displayed on the first terminal device using the setting information acquired from the notification management system, the first screen being capable of selecting an event that has occurred among the plurality of events, when the event that has occurred is selected by the worker; a first transmission means for transmitting the received event information to the second terminal device; a second reception means for receiving a response transmitted from the second terminal device when an event to which the manager responds is selected via a second screen displayed on the second terminal device, the second screen displaying an event occurring at a site based on the transmitted event information; and a second transmission means for transmitting the received response to the first terminal device so that the first terminal device can display a message indicating that the event that has occurred is being handled by the administrator; A notification management system having:

2. the first reception means receives identification information for identifying setting information stored in a storage unit together with the event information transmitted when the event that has occurred is selected in the first terminal device; The first transmitting means transmits the event information accepted by the first accepting means to a destination set in setting information identified by the identification information accepted by the first accepting means. The notification management system of claim 1 .

3. A setting information providing means for providing a part or all of the setting information to the first terminal device in response to a request from the first terminal device in order to display the first screen on which an event that has occurred among a plurality of events can be selected on the first terminal device; The notification management system of claim 1 , comprising:

4. A notification management system as described in claim 3, further comprising a third receiving means for receiving the request transmitted in response to a login being made in the first terminal device.

5. the second receiving means receives a transfer request from the second terminal device to request transfer of event information of the event that has occurred; The notification management system according to claim 2 , wherein the second transmission means transmits the event information to another terminal device when the second transmission means receives the transfer request.

6. a recording means for recording the information received by the first receiving means or the second receiving means as log information; a log information providing means for providing a part or all of the log information recorded by the recording means to an information terminal capable of communicating with the notification management system in response to a request from the information terminal; A notification management system according to any one of claims 1 to 5, comprising:

7. the second reception means, after transmitting the response to the first terminal device, receives from the second terminal device response information indicating a response content implemented by the administrator in response to the occurred event; The recording means records log information relating to the response content. The notification management system of claim 6.

8. The recording means records log information relating to a response when the response to the event information is received from the second terminal device. The notification management system of claim 6 .

9. The notification management system of claim 1, further comprising a call means for executing a call process to make a voice call between the first terminal device and the second terminal device when the second receiving means receives the response from the second terminal device.

10. A notification management system connected to a first terminal device used by a site worker and a second terminal device used by a manager via a communication network, A setting information management process that transmits a setting screen for accepting settings of setting information including a plurality of event options to an information terminal capable of communicating with the notification management system and accepts the setting of the setting information from the information terminal; a first reception process for receiving event information, which is information about the event that has occurred, that is transmitted from the first terminal device via a first screen displayed on the first terminal device using the setting information acquired from the notification management system, the first screen being capable of selecting an event that has occurred among the plurality of events, when the event that has occurred is selected by the worker; a first transmission process of transmitting the accepted event information to the second terminal device; a second reception process for receiving a response transmitted from the second terminal device when an event to which the manager responds is selected via a second screen displayed on the second terminal device, the second screen displaying an event occurring at a site based on the transmitted event information; and a second transmission process of transmitting the received response to the first terminal device so that the first terminal device displays a message indicating that the event that has occurred is being handled by the administrator; A notification management method that performs the following:

11. A notification management system connected via a communication network to a first terminal device used by a site worker and a second terminal device used by a manager, A setting information management process that transmits a setting screen for accepting settings of setting information including a plurality of event options to an information terminal capable of communicating with the notification management system and accepts the setting of the setting information from the information terminal; a first reception process for receiving event information, which is information about the event that has occurred, that is transmitted from the first terminal device via a first screen displayed on the first terminal device using the setting information acquired from the notification management system, the first screen being capable of selecting an event that has occurred among the plurality of events, when the event that has occurred is selected by the worker; a first transmission process of transmitting the accepted event information to the second terminal device; a second reception process for receiving a response transmitted from the second terminal device when an event to which the manager responds is selected via a second screen displayed on the second terminal device, the second screen displaying an event occurring at a site based on the transmitted event information; and a second transmission process of transmitting the received response to the first terminal device so that the first terminal device displays a message indicating that the event that has occurred is being handled by the administrator; A program to execute.

12. A communication system including a notification management system, the notification management system being capable of communicating with a first terminal device and a second terminal device; The notification management system includes: a setting information management means for transmitting a setting screen for accepting settings of setting information including a plurality of event options to an information terminal capable of communicating with the notification management system, and accepting the settings of the setting information from the information terminal; a first reception means for receiving event information, which is information about the event that has occurred, transmitted from the first terminal device via a first screen displayed on the first terminal device using the setting information acquired from the notification management system, the first screen being capable of selecting an event that has occurred among the plurality of events, when the event that has occurred is selected by a worker using the first terminal device; a first transmission means for transmitting the received event information to the second terminal device; a second reception means for receiving a response transmitted from the second terminal device when an event to which a manager using the second terminal device responds is selected via a second screen displayed on the second terminal device, the second screen displaying an event occurring at a site based on the transmitted event information; and a second transmission means for transmitting the received response to the first terminal device so that the first terminal device can display a message indicating that the event that has occurred is being handled by the administrator; have Communication systems.

13. The notification management system, the first terminal device, and the second terminal device.

13. The communication system of claim 12.

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