Value Assessment System

Abstract

To provide a value evaluation system configured to properly evaluate personnel who has no superior or manager who directly evaluates the personnel or personnel who is evaluated by limited persons, the system being applicable to households, stores, companies. groups, organizations, institutions, or administrative organs.SOLUTION: A value evaluation system includes: a questionnaire management unit 4 which includes a questionnaire storage unit 42 storing questionnaires, and transmits a questionnaire suitable for evaluating the value of a user, on the basis of user information on the user who requires value evaluation, to the user; an answer characteristic data generation unit 51 which generates answer characteristic data that characterizes an answer from the answer to the questionnaire received from the user; and a value evaluation value management unit 6 which calculates a value evaluation value of the user on the basis of the answer characteristic data and the user information, and manages the value evaluation value so as to be presented to the user.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to a value evaluation system for evaluating persons working in various labor forms including housework and the like, and families, companies, groups, organizations, institutions, administrative bodies, etc. to which such persons belong.

Background Art

[0002] Patent Document 1 discloses a system for conducting an awareness survey in the workplace of employees based on a first evaluation result from the answers to a first questionnaire regarding the workplace by the employees to be evaluated and a second evaluation result from the answers to a second questionnaire by the supervisors regarding these employees. At that time, the first evaluation result indicates the degree of motivation of the employees, and the second evaluation result indicates the degree of achievement of the expected value for the work. With these two evaluation results, the gap between the supervisor's evaluation and the employees' feelings can be clarified, the psychology of each employee can be accurately grasped, and efforts can be made to improve the motivation of the employees.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] Since the evaluation method according to Patent Document 1 targets employees of a company, the work content, which is the evaluation item in the questionnaire given to employees and their superiors, is clear, and the evaluation can be performed relatively easily. However, there are many types of work whose work content is difficult for others to understand, making it difficult to evaluate. For example, employees of cottage industries, caregivers at small-scale care facilities or volunteer care facilities, medical workers who prioritize their sense of mission, and even housewives and househusbands who are busy with housework and childcare, have limited superiors and managers who can properly evaluate their work content. For this reason, if they do not receive a proper evaluation and become mentally and physically distressed, their sense of purpose in work may decrease.

[0005] In light of this reality, there is a demand for a value assessment system that can appropriately evaluate personnel who have no or limited superiors or managers to directly evaluate their value, as well as for such households, stores, companies, groups, organizations, agencies, and government bodies. [Means for solving the problem]

[0006] The value assessment system according to the present invention includes a questionnaire management unit having a questionnaire storage unit for storing questionnaires, and transmitting to a user a questionnaire suitable for the value assessment of the user based on user information of the user for whom a value assessment is sought; A keyword included in a question in the questionnaire and a strength included in an answer to the question received from the user and serving as a factor for increasing or decreasing a value evaluation based on the keyword are extracted, and a value evaluation including the keyword and the strength is generated. an answer characteristic data generating unit that generates answer characteristic data that characterizes the answer; The answer feature data The keyword and the strength and the user information User characteristics included in and a value evaluation value management unit that calculates a value evaluation value of the user based on the above and manages the value evaluation value so as to be presentable to the user. In this specification, the term "user" includes not only individuals, but also households, stores, companies, groups, organizations, agencies, and government bodies.

[0007] A user who wishes to receive a value assessment for his / her work, achievements, etc. receives a questionnaire suitable for the user from the value assessment system based on user information, which is information about the user. When the user answers the questionnaire, answer feature data characterizing the answers is generated. A value assessment value for the user is calculated based on the generated answer feature data and the user information. The calculated value assessment value is presented to the user, so the user can confirm his / her own value. The questionnaires are created so that various types of work in various work environments can be assessed, so if the user registers user information at the same time as requesting a value assessment or in advance, a questionnaire suitable for the user is selected and sent to the user. For this reason, even work in occupations that have traditionally been difficult to assess or work at home can be properly assessed by analyzing the answers to a questionnaire suitable for such work.

[0008] In order to improve the sense of purpose of users who perform seemingly hidden and mundane work, ranking, which has not been done in the past, is effective for such work. However, in order to perform ranking fairly, it is preferable to perform ranking among a group of users under as common conditions as possible. For this reason, in one preferred embodiment of the present invention, the users are divided into a plurality of user categories based on the user information, and a ranking information generating unit is provided that generates ranking information indicating an evaluation ranking for each user category based on the value evaluation value of the users included in the same user category, and the ranking information is given to the users. The ranking information may be sent to the users by email, or the user ranking information may be made viewable through a web page or the like, or may be configured to be downloadable.

[0009] For example, if the work environment (work conditions) items, such as the region or place where the user works, the difficulty of the work content performed by the user, the presence or absence of co-workers, etc., are different, it is difficult to rank users equally. For this reason, it is preferable to rank the work evaluation among a group of users who belong to as similar a work environment as possible. In one preferred embodiment of the present invention, the user categories are classified by work environment.

[0010] The value assessment system of the present invention is particularly suitable for assessing the value of users who are engaged in occupations that have been difficult to assess in the past (such as craftsmen and volunteers) and users who are engaged in domestic work (housework and piecework) because it conducts a questionnaire based on user information. For this reason, in one preferred embodiment of the present invention, the work environment includes full-time housewives who have no other occupations than housework. Domestic work environment , a part-time housewife who also has a job other than housework The conditions of domestic work in Japan, and A woman living alone who has a job other than housework Sexual The environment of domestic work At least one of the boundaries Included.

[0011] Ranking information of users (people) working in various working environments, including housework, is useful information for labor agencies and companies recruiting personnel. Furthermore, ranking information of users (stores, etc.) is useful information for people who are planning to work for a specific user (store, etc.) through labor agencies. For example, a person who shows outstanding ability in housework may be talented not only in housekeeper dispatching agencies, but also in the customer service industry or as a general company office worker. For this reason, in one preferred embodiment of the present invention, the ranking information is provided to labor agencies and companies recruiting personnel other than the user. The ranking information is provided to labor agencies and companies recruiting personnel by browsing web pages, downloading, email, etc. In order to smoothly operate this value assessment system, it is also preferable to charge for the provision of the ranking information.

[0012] In the present invention, the value evaluation value of a user is calculated based on answer feature data and user information generated from the answers to a questionnaire. Therefore, it is preferable that the questionnaire contains keywords suitable for the value evaluation of the user, and the answers contain factors that differentiate each user from other users with respect to the keywords. For example, if the keyword is a specific task, the answer should contain the time spent on this specific task (not only the amount of time but also the time period). If the time is long, the value evaluation value for this specific task will be high, and if the time period is at night or early in the morning, the value evaluation value will be even higher. In this case, if the amount of work in the specific task is also included in the keyword or answer, the work time per unit amount of work is calculated, making it possible to perform a more accurate value evaluation. Here, the term "intensity" is used as a factor that collectively refers to numerical values ​​or words that increase or decrease the value evaluation value of the specific task indicated by the keyword. For this reason, in one preferred embodiment of the present invention, the questionnaire includes a keyword indicating at least one specific task (specific labor), the answers include an intensity as a factor for increasing or decreasing the value assessment value based on the keyword, and the answer characteristic data is data combining the keyword and the intensity. [Brief description of the drawings]

[0013] [Figure 1] 1 is an overall configuration diagram of a value assessment system according to an embodiment of the present invention. [Diagram 2] 4 is a schematic diagram showing the configuration of a user management unit and the flow of related data; FIG. [Diagram 3] FIG. 2 is a schematic diagram showing the configurations of a questionnaire management unit, a response processing unit, and a value assessment value management unit and the flow of related data. [Figure 4] 4 is a schematic diagram showing the configuration of a ranking management unit and the flow of related data; FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0014] An example of the value assessment system according to the present invention will be described below. A user who wishes to receive an evaluation of his / her work, service, role, etc. accesses this value assessment system via the Internet or the like and registers as a user. The work handled by this value assessment system includes work that does not receive remuneration, and this evaluation system is rather suitable for the evaluation of the value of unremunerated work. Various pieces of information about the user entered at the time of user registration are managed as user information in the value assessment system. The value assessment system performs a value assessment of the user by sending a questionnaire to the user to be evaluated and analyzing the questionnaire responses sent back from the user. Since the questionnaires are created so that various works (combinations of tasks) in various work environments can be evaluated, various questionnaires suitable for the user are sent to the user based on the user information. Therefore, the user is correctly evaluated for work in various occupations and work at home by analyzing the responses to the questionnaire suitable for that work. Of course, it is also possible to perform a value assessment of the user's overall work environment by using the results of combining the evaluation of the work at a specific workplace and the evaluation of housework for the same user.

[0015] Fig. 1 is a diagram showing an example of the overall configuration of a human resources management system of the present invention. In this example, the human resources management system is built on a server computer 100 installed in a human resources management center. A user operates a user terminal 10 to exchange data with the human resources management system via a communication network (hereinafter simply referred to as the Internet) 1, such as a public telephone line network or a mobile phone line network. The user terminal 10 is a computer having communication and display functions, such as a personal computer, a smartphone, or a tablet computer.

[0016] The server computer 100 has a receiving unit 21 and a transmitting unit 22 as a web service interface for inputting and outputting data (information) to and from the outside. In addition, it has a user management unit 3, a questionnaire management unit 4, a response processing unit 5, a value assessment value management unit 6, and a ranking management unit 7 as application units for performing data processing.

[0017] As shown in FIG. 2, the user management unit 3 has a user information storage section 31 and a user category setting section 32. The user management unit 3 has a user who accesses the unit to register a user input basic information, work engagement type, employment type, occupation, etc., and stores the information in the user information storage section 31 as user information associated with a user identification code. The basic information includes name, sex, date of birth, age, and cohabiting family members. The work engagement type includes a part-time worker, a full-time worker, working hours, and working hours. The employment type includes a regular employee, a non-regular employee, a part-timer, a contract employee, a part-time worker, a temporary employee, and a domestic worker. The occupations include clerical work, production labor, transportation, technical work, medical work, care work, customer service, and housework. The occupations include managerial and general positions.

[0018] The user category setting unit 32 cooperates with the user information storage unit 31 and classifies users into a plurality of user categories based on the user information. For example, for women, the user categories include a full-time housewife category raising an infant, a housewife category with a part-time job raising an infant, a full-time housewife category without infants, a woman living alone who has a job other than housework, and a volunteer woman category engaged in volunteer work such as nursing care.

[0019] As shown in FIG. 3, the questionnaire management unit 4 transmits to a user for whom a value evaluation is sought, a questionnaire suitable for the value evaluation of the user based on the user information of the user. The questionnaire management unit 4 has a questionnaire selection unit 41 and a questionnaire storage unit 42. Considering that the users for whom a value evaluation is sought have various working environments and occupations, a large number of questionnaires suitable for the value evaluation of such users are created and stored in the questionnaire storage unit 42. The questionnaire selection unit 41 extracts user information of the user for whom a value evaluation is sought from the user information storage unit 31, and extracts a questionnaire suitable for the value evaluation of the user from the questionnaire storage unit 42 based on the extracted user information. The extracted questionnaires are sequentially sent to the user terminal 10 via the transmission unit 22. The questionnaire includes at least one keyword indicating a specific task (specific labor). The specific labor here refers to work at the workplace, work at home (housework), private activities (including not only volunteer activities and training activities but also sleep and walks), etc.

[0020] Below are examples of surveys targeting full-time housewives (a type of domestic worker) who are raising children. Bedtime? ·Wake up time? · Getting ready for sleep (making the futon or bed)? How often does your child cry at night? What to clean (choose from kitchen, toilet, bathroom, living room, etc.) and how much time should you spend on each method? ·How much laundry? · Ingredient preparation (time required to purchase ingredients, type of ingredients, type of dish, cooking time, amount of food)? In the above survey, "going to bed," "waking up," "crying at night," "cleaning," "laundry," and "cooking" are keywords included in the survey, and the answers such as "time," "number of times," "amount," and "number of types" are strengths that act as factors that increase or decrease the value assessment value based on each keyword.

[0021] The questionnaires are sent from the questionnaire management unit 4 to the user terminal 10 in a format such as a mark sheet. The user answers each questionnaire displayed on the monitor screen by clicking or the like, and sends the answers back to the server computer 100. The questionnaire answers sent from the user are given to the answer processing unit 5. The answer processing unit 5 has an answer characteristic data generation unit 51. The answer characteristic data generation unit 51 extracts keywords and strengths from the questionnaire answers received from the user, and generates answer characteristic data that characterizes the answers from the extraction results.

[0022] For example, if the questionnaire includes "what to clean (kitchen, toilet, bathroom, living room, etc.)", "each cleaning method (mold remover, detergent washing, scrubbing, flushing, wiping, etc.)", and "cleaning time", and one of the answers is that the cleaning object is "bathroom", the cleaning method is "scrubbing", and the cleaning time is "15 minutes", the answer feature data will be ("bathroom cleaning", "burden level D", "15 minutes"). Scrubbing in bathroom cleaning is set to "burden level: D". In this example, the burden level is set from A: weak to F: strong, and is determined by the combination of the cleaning object and the cleaning method. In this embodiment, the answer feature data is vector data that combines the keyword "bathroom cleaning with burden level D" and the engagement time (the number of engagements may also be used) as the strength of the keyword.

[0023] The generated answer characteristic data is given to the value evaluation value management unit 6. The value evaluation value management unit 6 has a value evaluation value calculation section 61 and a value evaluation value storage section 62. The value evaluation value calculation section 61 calculates the value evaluation value of the user based on the answer characteristic data and user characteristics (age, sex, region, family structure, etc.) obtained from the user information of the user who gave the answer. Since many questionnaires are sent to the user terminal 10, many questionnaire responses are also generated, and as a result, many answer characteristic data are generated. For example, a multidimensional lookup table or a decision tree algorithm is used to calculate the value evaluation value by the value evaluation value calculation section 61. The calculated value evaluation value is stored in the value evaluation value storage section 62 in association with the user identification code of the user. When the value evaluation value calculation section 61 calculates the value evaluation value based on each answer characteristic data, it is preferable to calculate one value evaluation representative value (hereinafter, this representative value is also simply referred to as a value evaluation value) from the calculated value evaluation value using statistical calculations such as arithmetic integration, weighted integration, average calculation, and median calculation. The value assessment value calculated by value assessment calculation unit 61 is sent to user terminal 10. The user can check his / her own value assessment value through the monitor screen of user terminal 10.

[0024] The ranking management unit 7 provided in the server computer 100 has a ranking information generating section 71 as shown in FIG. 4. In response to a ranking request from a user, the ranking information generating section 71 generates ranking information indicating the evaluation ranking of the user and transmits it to the user terminal 10. At this time, the evaluation ranking is performed among users having similar working environments, etc. For this reason, the ranking information generating section 71 acquires the user category of the user making the ranking request from the user category setting section 32 using the user information (user identification code) of the user making the ranking request. Furthermore, the ranking information generating section 71 extracts the value evaluation value of the users (including the user making the ranking request) belonging to the acquired user category from the value evaluation value storage section 62. The ranking information generating section 71 calculates the ranking of the user making the ranking request based on the extracted value evaluation value, and generates ranking information by making a graph or a list as necessary. The generated ranking information is transmitted to the user terminal 10 of the user making the ranking request and is confirmed by the user.

[0025] The ranking management unit 7 creates ranking information by category in various user categories, regardless of whether a ranking request is made by a user. The created ranking information by category can be sent to each user, or can be viewed by the user, or can be downloaded by the user. The category for which the ranking information by category is created can be selected arbitrarily, and it is possible to generate, for example, ranking information only for full-time housewives regardless of age or whether they have children, ranking information only for part-time housewives, ranking information for housewives regardless of whether they are full-time housewives or part-time housewives, etc. Furthermore, it is also possible to generate ranking information by region, age, sex, and whether they have children. Of course, it is also possible to generate ranking information not only for people, but also for nurseries, childcare centers, medical institutions, government bodies, etc.

[0026] This server computer 100 has a function of awarding top ranking users based on the category ranking and value evaluation value, and a function of granting coupons (such as shopping coupons) to users according to the category ranking and value evaluation value. By receiving coupons, users' motivation for work increases.

[0027] Furthermore, the ranking information generated by the ranking information generating unit 71 becomes useful information for labor agencies, companies recruiting, and the like. For this reason, as shown in FIG. 4, the ranking information is sent to individuals or groups (shown as non-user terminals 11 in FIG. 4) who can effectively use the ranking information even if they are users (non-users) who have not participated in the value evaluation. Of course, to avoid the problem of personal information or company information leaking, the ranking information sent is encrypted, and the decryption key is given to the labor agencies or companies recruiting who receive the ranking information in exchange for passing a screening conducted in advance. This allows, for example, even a full-time housewife to be found to have excellent work performance and management abilities, opening the way for her to play an active role in various work environments. Of course, a password system may be used instead of the encryption system.

[0028] As shown in Fig. 1, the server computer 100 is provided with an advertisement management unit 23. This advertisement management unit 23 attaches advertisements when presenting a questionnaire to users or when presenting ranking information to users and non-users. Revenue from these advertisements becomes the economic basis for the operation of the value assessment system.

[0029] [Another embodiment] (1) In the above-described embodiment, at least one of the application units provided in the server computer 100, that is, the user management unit 3, the questionnaire management unit 4, the response processing unit 5, the value assessment management unit 6, and the ranking management unit 7, may be provided in another computer connected to the server computer 100 so as to be able to exchange data via a data communication network. The server computer 100 may be constructed as a distributed system.

[0030] (2) In the above-described embodiment, the value evaluation value is derived from the answer feature data (keywords and the strength of the keywords) and the user characteristics using a multidimensional lookup table, a decision tree algorithm, or the like. Alternatively, a machine learning model may be adopted that uses the answer feature data and the user characteristics as input data and outputs a value evaluation value. When adopting a machine learning model, the questionnaire responses may include videos or still images of the user's work, and the videos or still images may be used as input data for the machine learning model.

[0031] (3) In the above-described embodiment, the value assessment system is constructed in the form of a server-client system, but instead of this, it may be constructed as a cloud service system. Furthermore, this value assessment system can be constructed as a stand-alone system on a personal computer, tablet computer, smartphone, or the like. In that case, the user terminal 10 in FIG. 1 is replaced with a touch panel or the like, and each functional unit constructed on the server computer 100 is installed on a personal computer, tablet computer, smartphone, or the like, or constructed as an application that is downloaded when necessary.

[0032] In addition, the configurations disclosed in the above embodiments (including other embodiments, the same applies below) can be applied in combination with configurations disclosed in other embodiments, provided no contradiction arises. Furthermore, the embodiments disclosed in this specification are illustrative, and the embodiments of the present invention are not limited thereto, and can be appropriately modified within the scope that does not deviate from the purpose of the present invention. [Industrial Applicability]

[0033] The present invention can be used in value assessment techniques for assessing the value of people working in various types of work, including domestic work, and the households, companies, groups, organizations, agencies, government bodies, etc. in which such people work. [Explanation of symbols]

[0034] 10: User terminal 21: Receiving section 22: Transmission unit 23: Advertising Management Department 3: User Management Unit 31: User information storage section 32: User category setting section 4: Survey Management Unit 41: Questionnaire selection section 42: Questionnaire storage section 5: Answer processing unit 51: Answer feature data generation unit 6: Value assessment management unit 61: Value evaluation value calculation unit 62: Value evaluation value storage section 7: Ranking Management Unit 71: Ranking information generation unit 100: Server computer

Claims

1. a questionnaire management unit having a questionnaire storage unit for storing questionnaires, and configured to transmit to a user a questionnaire suitable for the value evaluation of the user based on user information of the user for whom a value evaluation is sought; an answer characteristic data generating unit that extracts keywords included in questions in the questionnaire and intensities included in answers to the questions received from the users and that serve as factors for increasing or decreasing value evaluations based on the keywords, and generates answer characteristic data that includes the keywords and the intensities and characterizes the answers; A value assessment system comprising: a value assessment value management unit that calculates a value assessment value of the user based on the keywords and the strength contained in the answer feature data and the user characteristics contained in the user information, and manages the value assessment value so that it can be presented to the user.

2. The value assessment system according to claim 1, wherein the users are divided into a plurality of user categories based on the user information, and a ranking information generation unit is provided that generates ranking information indicating an assessment ranking for each of the user categories based on the value assessment values ​​of the users included in the same user category, and the ranking information is provided to the users.

3. The value assessment system according to claim 2 , wherein the user categories are classified according to work environments.

4. The value assessment system described in claim 3, wherein the working environment includes at least one of the housework environment of a full-time housewife who has no other occupation other than housework, the housework environment of a part-time housewife who has an occupation other than housework, and the housework environment of a woman living alone who has an occupation other than housework.

5. 5. The value assessment system according to claim 2, wherein the ranking information is provided to a recruitment agency or a company recruiting personnel other than the user.

6. A value assessment system as described in any one of claims 1 to 5, wherein the questionnaire includes a keyword indicating at least one specific task, the answers include an intensity as a factor for increasing or decreasing the value assessment value based on the keyword, and the answer characteristic data is data combining the keyword and the intensity.

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