Special Vehicle Maintenance Personnel Information Management System

Abstract

To simplify a contact to a service shop of a specially-equipped vehicle.SOLUTION: When log-in is performed, an initial screen is transmitted from a management server and displayed on a monitor of a user-side manager terminal device (S1). An operator selects processing of "novel service shop (SS) registration" on the initial screen (not shown in the figure). When such a novel SS register button is selected, a user-side manager terminal device 120 displays an SS input screen (step S5). When a user inputs detailed information to be registered and clicks a complete button (S7), the user-side manager terminal device 120 transmits a registration request including the inputted detailed information to a management server 100 (S9). Upon receiving the registration request, the management server 100 performs a registration as a registered service shop of the logging-in user (S13). When an error occurs in a user portable device, such a registered service shop is read out.SELECTED DRAWING: Figure 8

Description

Technical Field

[0001] This invention relates to a maintenance personnel management system for special vehicles, and particularly to the identification of service factories.

Background Art

[0002] Patent Document 1 discloses a system for detecting failures in garbage trucks.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, simply displaying an error as in Patent Document 1 has the following problems.

[0005] When an error is displayed during garbage collection, depending on the error content, it may be necessary to immediately go to a service factory for maintenance. In the case of ordinary vehicles, one can simply look for a nearby repair factory, but in the case of special vehicles, maintenance by a knowledgeable service factory is required. Also, in the case of special vehicles, they often move to places far from the business office, such as delivering the collected garbage to the disposal site. Thus, when a user needs to quickly contact a service factory when an error is displayed, it takes time to find out where the service factory is.

[0006] Such problems are the same not only for garbage collection trucks but also for other special vehicles.

[0007] An object of this invention is to solve the above problems and provide a simple special vehicle maintenance personnel information management system for maintenance personnel management.

Means for Solving the Problems

[0008] (1) The special equipment vehicle maintainer information management system according to the present invention is a special equipment vehicle maintainer information management system that includes a special equipment vehicle management server and a user terminal, and manages the maintainer information regarding a special equipment vehicle that controls a controlled device mounted thereon by a special equipment vehicle side control device, and B) the user terminal has the following: b1) a user terminal authentication means for authenticating a user as a user with a specific user identifier to the special equipment vehicle management server; b2) a maintainer registration request means for giving a registration request designating a maintainer to the special equipment vehicle management server; C) the special equipment vehicle management server has the following c1) to c2): c1) a server side authentication means for performing user authentication processing in response to a user authentication request from the user terminal; c2) a maintainer management means for registering, as a registered maintainer of the user, in a registered maintainer information storage means when receiving the registration request from the user terminal. In this way, a registered maintainer can be registered for a user who has been user-authenticated.

[0009] (2) In the special equipment vehicle maintainer information management system according to the present invention, the user terminal is composed of a user portable device used by a user of a special equipment vehicle that controls a controlled device mounted thereon by a special equipment vehicle side control device and a user side administrator terminal device used by an administrator on the user side. The user side administrator terminal device and the user portable device have a user terminal authentication means for authenticating a user as a user with a specific user identifier to the special equipment vehicle management server. The user side administrator terminal device or the user portable device has the maintainer registration request means. The user portable device further has a registered maintainer notification means for obtaining a registered maintainer of the user stored in the special equipment vehicle management server and notifying the same when receiving error data generated by the controlled device from the special equipment vehicle side control device.

[0010] Therefore, it is possible to quickly contact the registered maintainer when an error occurs.

[0011] (3) In the special equipment vehicle maintenance personnel information management system according to the present invention, the user terminal is composed of a user portable device used by a user of a special equipment vehicle that controls a mounted controlled device by a special equipment vehicle side control device and a user side administrator terminal device used by an administrator on the user side. The maintenance personnel information includes destination data for electronic message communication to each maintenance personnel. The special equipment vehicle management server further has user-specific operation data management means for managing the operation data of the user as the operation data of the user when receiving the operation data from the user portable device. When authenticated as a maintenance personnel with a specific maintenance personnel identifier by the server-side authentication means of the special equipment vehicle management server, the maintenance personnel management means grants authority data that allows the device used by the maintenance personnel to temporarily view the operation data of the user registered as the registered maintenance personnel. Therefore, the registered maintenance personnel can temporarily refer to the operation data of the special equipment vehicle for the maintenance, enabling accurate maintenance.

[0012] (4) In the special equipment vehicle maintenance personnel information management system according to the present invention, the user terminal is composed of a user portable device used by a user of a special equipment vehicle that controls a mounted controlled device by a special equipment vehicle side control device and a user side administrator terminal device used by an administrator on the user side. When the special equipment vehicle management server receives a request for obtaining the registered maintenance personnel of the user from the user portable device, it reads out the registered maintenance personnel of the user from the maintenance personnel information storage means and transmits it to the user portable device. Therefore, even when the storage area of the user portable device is small, the user of the user portable device can obtain the necessary information.

[0013] (5) In the special equipment vehicle maintenance personnel information management system according to the present invention, the user terminal is composed of a user portable device used by a user of a special equipment vehicle that controls a mounted controlled device by a special equipment vehicle side control device and a user side administrator terminal device used by an administrator on the user side. The special equipment vehicle management server stores operation data of each special equipment vehicle of each user received from the user portable device. The user portable device further has a position data detection means for detecting position data. The user portable device transmits specific information for specifying the position data and the operation data of the special equipment vehicle side control device to which the user portable device is connected to an operator of the user administrator terminal device, or transmits authority data that enables the specified maintenance personnel to access the position data and the operation data of the special equipment vehicle side control device to which the user portable device is connected. Thereby, the operator of the user administrator terminal device can specify the position data and the operation data. The specified maintenance personnel can access the position data and the operation data.

[0014] (6) In the special equipment vehicle maintenance personnel information management system according to the present invention, the user terminal is composed of a user portable device used by a user of a special equipment vehicle that controls a mounted controlled device by a special equipment vehicle side control device and a user side administrator terminal device used by an administrator on the user side. The special equipment vehicle management server has a maintenance personnel information storage means for storing maintenance personnel information capable of maintaining the special equipment vehicle. The user portable device acquires, from the special equipment vehicle management server, maintenance personnel close to the specified position data among the maintenance personnel stored in the maintenance personnel information storage means and displays them. Therefore, when it is not possible to request maintenance from registered maintenance personnel, maintenance personnel in the vicinity can be acquired.

[0015] (7) In the special equipment vehicle maintainer information management system according to the present invention, the maintainer information includes the destination for electronic message communication of each maintainer. When a user of the user mobile device identifies any of the displayed maintainers, the user mobile device connected to the special equipment vehicle side control device sends the authority data that enables access to the operation data to the destination for electronic message communication of the identified maintainer. Even if the user is not a registered maintainer, they can obtain the operation data for maintenance.

[0016] (8) In the special equipment vehicle maintainer information management system according to the present invention, when the user mobile device sends the authority data, it also sends the latest operation data to the special equipment vehicle management server. Therefore, the latest operation data can be viewed by the maintainer.

[0017] The terms used in the claims will be explained in relation to their counterparts in the embodiments.

[0018] The "device to be controlled" corresponds to the hydraulic pump P, the multi-valve MV, various cylinders A1 to A4, the lifting body 4, the compression plate 5, etc. in the embodiment. The "control unit for the device to be controlled" corresponds to the mounting-side control device UK in the embodiment. The "maintainer information" refers to the attribute data for a user using the user mobile device 160 or the user-side administrator terminal device 120 to select a maintainer, etc. In the embodiment, the items (name, address, phone number, email address, location information) of the maintainer-specific maintenance factory list shown in FIG. 5 correspond. The "destination data for electronic message communication" employs an email address in the embodiment, but it can be any data for sending an electronic message from the user mobile device 160 or the user administrator terminal device 120.

[0019] The "user terminal" includes the user-side terminal as seen from the special equipment vehicle management server 100. In the embodiment, both the user mobile device 160 and the user-side administrator terminal device 120 correspond. Also, the "user terminal authentication means" corresponds to both the user mobile authentication means 161 of the user mobile device 160 and the management device-side authentication means 121 of the user-side administrator terminal device 120.

[0020] The "maintainer" includes not only the maintainer such as the "maintenance factory" in the embodiment, but also the maintenance department of the manufacturer which is also an organization, and further includes the servicemen who are members of the said organization.

[0021] "Granting authority data" includes not only transmitting the authority data to the electronic message contact destination by electronic message, but also all other authority granting methods.

Brief Description of the Drawings

[0022]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Figure 10

Embodiments for Carrying Out the Invention

[0023] Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[0024] (1. Special Vehicle Description) First, the dust collection vehicle V, which is a special vehicle used in the special vehicle maintenance information management system 1, will be described.

[0025] The dust collection vehicle V shown in FIG. 1 is composed of a base vehicle Vb and a mounting K for dust collection work mounted on the vehicle body F after the assembly of the base vehicle Vb is completed. A vehicle-side control device UV is provided on the base vehicle Vb, and a mounting-side control device UK is provided on the mounting K.

[0026] As shown in FIG. 2, the vehicle body F of the base vehicle Vb is equipped with an engine E, a battery B, an electric motor M, a power selection extraction mechanism PS, and a vehicle-side control device UV.

[0027] The engine E applies driving force to the wheels W. The electric motor M is connected to the battery B via an inverter 12 and operates with the power from the battery B. The power selection extraction mechanism PS can selectively extract the power of the engine E or the electric motor M from the wheel drive system D as a drive system including the engine E and the electric motor M. The vehicle-side control device UV is mainly composed of a microcomputer and controls the engine E, the electric motor M, the battery B, and the electromagnetic clutch 11. A starter switch S-SW for starting the engine E is also connected to the vehicle-side control device UV.

[0028] In addition, although the vehicle-side control device UV, the engine E, the electric motor M, and the battery B are actually connected to each other by a plurality of power lines and / or signal lines, their display is shown simply in FIG. 2.

[0029] The output side of the power take-off device PTO is interlocked and connected to the hydraulic pump P, which is a part of the mounted object K. The power take-off device PTO is connected to the vehicle-side control device UV, and in response to an operation input to the power take-off switch P-SW also connected to the vehicle-side control device UV, it selectively switches and transmits the output of the transmission 10 (see FIG. 1) to the wheel W side and the hydraulic pump P side. Specifically, when the power take-off switch P-SW is in the off (OFF) state, the output of the transmission 10 is transmitted to the wheel W side and used for driving. On the other hand, when the switch P-SW is turned on, the output of the transmission 10 is transmitted to the hydraulic pump P side and used for pump driving.

[0030] The mounted object K has a box-shaped dust collection box 1 with an open rear end as a base body (mounted object main body), and this dust collection box 1 is mounted and fixed to the vehicle body F of the base vehicle Vb by retrofitting. A dust input box 3 is continuously provided at the rear end of the dust collection box 1. The dust input box 3 has a dust input port 3a for inputting dust into the dust collection box 1 at the rear end. The opening and closing door 3t opens and closes the dust input port 3a.

[0031] A dust loading device 2 as a working machine is provided in the dust input box 3. The dust loading device 2 forcibly loads the input dust in the input box 3 into the dust collection box 1 when the input box 3 is in the loading position.

[0032] The structure of the dust loading device 2 is a conventionally well-known type called a compression plate type and has a lifting body 4, a second cylinder A2, a compression plate 5, and a third cylinder A3. The lifting body 4 is supported on the left and right side walls of the dust input box 3 so as to be able to move up and down at a position facing the rear end opening 1a of the dust collection box 1. The second cylinder A2 forcibly moves up and down the lifting body 4. The compression plate 5 is pivotally supported at the lower part of the lifting body 4 so as to extend across its width and be able to rotate back and forth in the dust input box 3. The third cylinder A3 forcibly rotates the compression plate 5.

[0033] Further, a rear operation panel CR is fixed and supported on the outer surface around the dust inlet 3a of the dust bin 3 shown in FIG. 1. The rear operation panel CR is provided with operation switches CR-SW1 to 3, a first power source selection switch M-SW1, and warning lamps L1 to L5. The operation switches CR-SW1 to 3 are used to select and operate the operating modes of the dust loading device 2. In particular, the operation switch CR-SW3 is a switch for instructing an emergency stop in the case of a dangerous state. The first power source selection switch M-SW1 outputs a motor selection signal when it is turned on. As a result, the hydraulic pump P is switched from the engine drive state driven by the engine E to the motor drive state driven by the electric motor M.

[0034] As shown in FIG. 1, an in-cabin control device UF having an operation panel CF is provided in the cab of the base vehicle Vb. As shown in FIG. 2, the in-cabin control device UF includes a microcomputer 61, a short-range wireless communication unit 63, an antenna 65, and an operation panel CF.

[0035] The operation panel CF is provided with operation switches CF-SW1 to 3, a second power source selection switch M-SW2, and warning lamps L1 to L5. The operation switches CF-SW1 to 3 are used to select and operate the operating modes of the dust loading device 2 and the dust discharging device 7, similar to the operation switches CR-SW1 to 3. The second power source selection switch M-SW2 outputs a motor selection signal when it is turned on, similar to the first power source selection switch M-SW2.

[0036] Also, as shown in FIG. 1, a camera 53 is provided above the dust bin 3. The image from such a camera 53 is analyzed by an image processing unit 51 provided in the control unit box UKB. The image processing unit 51 is connected to the mounted object side control device UK, and when it determines a dangerous state by the image analysis, it outputs an emergency stop signal to the mounted object side control device UK. That is, it becomes the same state as when the operation switch CR-SW3 is pressed.

[0037] In this embodiment, although a dust collection vehicle is described as an example of a special vehicle, it is not limited to a dust collection vehicle.

[0038] 2. Overall Overview of the Special Vehicle Maintenance Personnel Information Management System 1 The special vehicle operation data management system 1 is a special vehicle operation data management system that acquires the operation data of the controlled device 210 from the special vehicle vehicle - side control device 201 that controls the controlled device 210 mounted on the special vehicle, and manages the operation of the special vehicle 180. It includes a special vehicle management server 100, a user terminal 150, and a special vehicle 180a.

[0039] The special vehicle vehicle - side control device 201 of the special vehicle 180a has a short - range wireless transceiver means 203, an operation data storage means 205, a special vehicle specific data storage means 209, and a control means 207. The short - range wireless transceiver means 203 is connected by short - range wireless communication to the short - range wireless transceiver means 164 of the special vehicle vehicle - side control device 201. The operation data storage means 205 stores the operation data of the controlled device 210. The special vehicle specific data storage means 209 stores the identifier of the special vehicle. The control means 207 manages the transmission of the operation data stored in the operation data storage means 205 by the short - range wireless transceiver means 203.

[0040] The user terminal 150 is composed of one or more user portable devices 160 used by the user of the special vehicle who controls the mounted controlled device by the special vehicle vehicle - side control device and the user - side administrator terminal device 120 used by the user - side administrator. The user - side administrator terminal device 120 and the user portable device 160 have user terminal authentication means (management device - side authentication means 121 and user portable authentication means 161) for authenticating the user as a user with a specific user identifier to the special vehicle management server 100, and the user - side administrator terminal device has a maintenance personnel registration request means 125. Note that the maintenance personnel registration request means 125 may be possessed by the user portable device 160.

[0041] The special vehicle management server 100 includes a registered maintenance personnel information storage means 101, a maintenance personnel management means 102, user - specific operation data management means 103, server - side authentication means 105, and maintenance personnel information storage means 106.

[0042] The server - side authentication means 105 performs user authentication processing for the user authentication request from the user terminal 150. When the maintainer management means 102 receives a registration request from the user terminal 150, it registers the user as a registered maintainer in the registered maintainer information storage means 101. When the per - user operation data management means 103 receives operation data from the user portable device 160, it stores the data for each user.

[0043] When the maintainer management means 102 receives a request to obtain the registered maintainer of the user from the user portable device 160, it reads out the registered maintainer of the user from the registered maintainer information storage means 101 and transmits it to the user portable device 160.

[0044] The user portable device 160 has a short - range wireless transceiver means 164, an operation data management means 166, a user portable authentication means 161, a position data detection means 162, and a maintainer notification means 163.

[0045] The user portable authentication means 161 authenticates the user as a user with a specific user identifier to the special vehicle management server 100. The operation data management means 166 wirelessly communicates with the special vehicle vehicle - side control device 201 through the short - range wireless transceiver means 164 to acquire the operation data of the mounted object and stores it. Also, based on the determined transmission conditions, it transmits the stored operation data to the special vehicle management server 100. The transmission conditions are both the automatic transmission mode at regular intervals and the on - demand transmission mode.

[0046] When the position data detection means 162 and the maintainer notification means 163 receive error data generated by the controlled device 210 from the special vehicle vehicle - side control device 201, they acquire the registered maintainer of the user stored in the special vehicle management server 100 and notify the maintainer.

[0047] The user-side administrator terminal device 120 has a management-device-side authentication means 121 and a maintenance-personnel registration request means 125. The management-device-side authentication means 121 performs user authentication processing as a user with a specific user identifier to the special vehicle management server 100. The maintenance-personnel registration request means 125 makes a registration request designating a maintenance person to the special vehicle management server 100.

[0048] By registering the maintenance personnel for each special vehicle for each user identifier in this way, when maintenance work such as error processing is required, contact can be made quickly and easily.

[0049] The maintenance-personnel information includes destination data for electronic message communication with each maintenance person. When authenticated as a maintenance person with a specific maintenance-person identifier by the server-side authentication means 105 of the special vehicle management server 100, the maintenance-personnel management means 102 may transmit authority data that enables temporary viewing of the operation data of the device used by the maintenance person for the user registered as the registered maintenance person to the destination for electronic message communication.

[0050] Also, the maintenance-personnel management means 102 may transmit a list of unregistered maintenance personnel stored in the maintenance-personnel information storage means 106 to the user terminal 150. Thereby, the input of the registration request at the user terminal 150 can be simplified.

[0051] Also, the user portable device 160 may transmit specific information identifying the position data and the operation data of the special vehicle vehicle-side control device 201 to which the user portable device 160 is connected to the operator of the user administrator terminal device 120, or authority data that enables access to the position data and the operation data of the special vehicle vehicle-side control device 201 to which the user portable device 160 is connected to the specified maintenance person.

[0052] The maintenance personnel information storage means 106 of the special vehicle management server 100 stores the maintenance personnel information capable of maintaining the special vehicle. The user portable device 160 may acquire the maintenance personnel close to the specified position data from among the maintenance personnel stored in the maintenance personnel information storage means 106 of the special vehicle management server 100 and display the same.

[0053] Further, the maintenance personnel information includes the electronic message contact destination of each maintenance personnel. When any one of the displayed maintenance personnel is specified by the user of the user portable device 160, the user portable device 160 connected to the special vehicle vehicle side control device 201 may send the authority data enabling access to the operation data to the electronic message contact destination of the maintenance personnel. Note that when the user portable device 160 transmits the authority data, it may transmit the latest operation data to the special vehicle management server 100.

[0054] 3. Hardware Configuration (3.1 Hardware Configuration of the Special Vehicle Management Server 100) The hardware configuration of the special vehicle management server 100 configured using a CPU will be described with reference to FIG. 4.

[0055] The special vehicle management server 100 includes a CPU 23, a memory 27, a hard disk 26, a monitor 30, an optical drive 25, an input device 28, a communication board 31, and a bus line 29. The CPU 23 controls each unit via the bus line 29 according to each program stored in the hard disk 26.

[0056] The hard disk 26 has an operating system program 26o (hereinafter abbreviated as OS), a main program 26m, a map data storage unit 26c, a user ID storage unit 26u, user-specific registered vehicle data 26t, a user-specific maintenance factory storage unit 26K, and a user-specific operation data storage unit 26d.

[0057] The data structure of the vehicle data registered for each user 26c is shown in FIG. 5A. In the vehicle data storage unit 26c registered for each user, vehicle data registered for each user in which a user ID is associated with the serial number of the special vehicle managed by the user is stored. The data structure of the login data stored in the user ID storage unit 26u is shown in FIG. 5B. The login data is stored with a user ID and a password associated therewith. The user-specific maintenance factory data stored in the user-specific maintenance factory storage unit 26K is shown in FIG. 5C. In the present embodiment, the user-specific maintenance factory data is composed of a user ID, a registered maintenance factory ID, a name, an address, a telephone number, an email address, and position information.

[0058] The data structure of the operation data stored in the operation data storage unit 26d for each user is shown in FIG. 6. The operation data is stored with the time, the integrated charging times, the integrated TG increase times, the PTO operation time, and the position data associated with the serial number. Such operation data is provided via the user mobile device 160.

[0059] In the present embodiment, Windows 10 (registered trademark or trademark) is adopted as the operating system program (OS) 26o, but the present invention is not limited thereto.

[0060] Each of the above programs is read from a CD-ROM 25a in which the program is stored via an optical drive 25 and installed in the hard disk 26. In addition to the CD-ROM, a program such as a flexible disk (FD) or an IC card may be installed in the hard disk from a computer-readable recording medium. Further, it may be downloaded using a communication line.

[0061] In this embodiment, by installing the program from the CD-ROM onto the hard disk 26, the program stored in the CD-ROM is indirectly executed on the computer. However, without being limited to this, the program stored in the CD-ROM may be directly executed from the optical drive 25. Note that executable programs on the computer include not only those that can be directly executed by simply installing them, but also those that need to be converted into other forms (for example, decompressing those that are data-compressed), and further those that can be executed in combination with other module parts.

[0062] (3.2 Hardware Configuration of User Portable Device 160) The user portable device 160 will be described with reference to FIG. 7. The figure is an example of a hardware configuration in which the user portable device 160 is configured using a CPU.

[0063] The user portable device 160 has a configuration of a general smartphone and includes a CPU 123, a memory 127, a flash memory 126, a display unit 130, a wireless communication unit 128, an operation unit 125, an audio input / output unit 124, a position information detection unit 122, a short-range wireless communication unit 121, and a bus line 129. The position information detection unit 122 is a module that detects position information by GNNS (Global Navigation Satellite System). The short-range wireless communication unit 121 performs communication according to the Bluetooth (registered trademark) standard. In this embodiment, iOS (trademark) is adopted as the OS.

[0064] The CPU 123 controls each unit via the bus line 129 according to each program stored in the flash memory 126.

[0065] The flash memory 126 has an operating system program 126o (hereinafter abbreviated as OS) and a main program 126m.

[0066] The processing of the main program 126m will be described later.

[0067] In this embodiment, Bluetooth (registered trademark) is adopted as the short-range wireless communication unit, but it is not limited thereto.

[0068] The flash memory 126 has an operation data storage unit 126k and a transmission condition storage unit 126d. The operation data of the operation data storage unit 26d is stored in the user portable device 160 by the following procedure. The CPU 123 periodically (for example, every 30 seconds) connects to the special vehicle vehicle-side control device 201 by short-range wireless communication based on the main program 126m and gives an acquisition command for operation data. When the special vehicle vehicle-side control device 201 of the special vehicle receives such an acquisition command, it transmits the operation data stored in the memory (not shown in FIG. 2) in the mounted object side control device UK to the user portable device 160. When the CPU 123 receives such operation data, it stores it in the operation data storage unit 126k.

[0069] (3.3 Hardware Configuration of User-Side Administrator Terminal Device 120) The hardware configuration of the user-side administrator terminal device 120 shown in FIG. 3 is the same as that in FIG. 4, and the processing by the main program registered in the hard disk is different as will be described later.

[0070] 4. Maintenance Factory Registration Process and Reading Process The registration process of the maintenance factory will be described with reference to FIG. 8. Hereinafter, the case where a user with user ID 1001 registers the maintenance factory used by the user portable device that logs in with the user ID on the user-side administrator terminal device 120 will be described.

[0071] The operator of the user-side administrator terminal device 120 inputs a predetermined URL using a browser program and logs in with the user ID "1001" on the initial screen. Since such authentication processing is processing performed by inputting a normal ID and password using a browser program, the description thereof is omitted.

[0072] When a login is made, the initial screen is sent from the management server and displayed on the monitor of the user-side administrator terminal device (Figure 8, step S1). The operator selects the process "New Maintenance Factory (SS) Registration" on the initial screen (not shown). The CPU of the user-side administrator terminal device (not shown) determines whether such a new SS registration button has been selected (step S3), and if such a selection is made, it displays an SS input screen (step S5). In this embodiment, as the detailed information to be input on the input screen, name, address, telephone number, email address, and location information are adopted.

[0073] When the user inputs the detailed information to be registered and clicks the completion button (not shown) (step S7), the CPU of the user-side administrator terminal device 120 sends a registration request including the input detailed information to the management server 100 (step S9).

[0074] The CPU 23 of the management server 100 determines whether it has received the registration request (step S11), and when it has received the registration request, it registers it as the registered maintenance factory of the logged-in user (step S13). As a result, the input maintenance factory is added as the registered maintenance factory for user ID 1001 shown in Figure 5C.

[0075] With reference to Figure 9, the contact process to the maintenance factory in the user mobile device 160 will be described. Hereinafter, the case where the user with user ID 1001 contacts the maintenance factory registered as the user with user ID 1001 using the dedicated application of the user mobile device 160 will be described.

[0076] The operator of the user mobile device 160 inputs the ID and password with user ID 1001 to log in. Since such authentication processing is a process of inputting a normal ID and password, the description is omitted.

[0077] The CPU 123 of the user mobile device 160 determines whether an error has been received from the device to be controlled (step S23). When the CPU 123 receives such an error, it displays an error screen as shown in FIG. 10A (step S25). By looking at such an error screen, the user can understand that the current error is "E04 Poor contact welding of the contactor", "E06 Open breakdown of the motor drive FET", or "E08 Detection of motor brush heating".

[0078] The user of the user mobile device 160 determines whether inspection and maintenance at the maintenance factory are necessary by looking at such an error screen. If it is determined that inspection and maintenance at the maintenance factory are necessary, the user selects the "Contact the registered SS" button 71.

[0079] After the error screen is displayed, the CPU 123 determines whether the "Search for nearby SS (maintenance factory)" button or the "Registered SS (maintenance factory)" button is selected (steps S27, S29). Then, it proceeds to step S31 and sends a transmission request for the registered SS data to the management server 100 (step S31).

[0080] The management server 100 determines whether there is any request from the user's mobile device (step S51). If there is any request, it determines whether it is a "Search request for nearby SS" or a "Transmission request for registered SS data" (steps S53, S55, S57).

[0081] In this case, since it is a transmission request for the registered SS data, the CPU 23 reads and transmits the registered SS data of that user (step S56). In this case, it reads the data regarding the registered maintenance factory IDs "M123456", "M123457", and "M123458" of the registered SS of the user ID 1001 (see FIG. 5C). Also, from the read location information of the maintenance factory, it reads the map data within the required range from the map data storage unit 26c (see FIG. 4). It transmits this data regarding these maintenance factories (referred to as maintenance factory data) to the user mobile device 160 (step S54).

[0082] The CPU 123 of the user mobile device 160 determines whether to receive maintenance factory data from the special vehicle management server (step S33). If it receives such data, it receives the data and displays a screen as shown in FIG. 10B (step S35).

[0083] When such a screen is displayed, the user of the user mobile device 160 selects one of the maintenance factories and specifies a communication method for the selected maintenance factory. Here, assume that the selected SS is "Registered SS1" and the communication method is specified as "Contact by email".

[0084] The user selects "Registered SS1" and also selects the "Send by email button" 75. The CPU 123 determines whether any of "SS selection & send email", "SS selection & make a call", or "SS selection & display map" is selected (step S37, step S40, step S43). Therefore, upon receiving the above selection, the CPU 123 sets the email address included in the registered SS data received in step S33 as the destination in the email application (software) and starts it. The user inputs the email text required for communication and performs the sending process. The startup of the email application in such a user mobile device 160 to the sending process is well-known as email processing in a smartphone, so the description is omitted.

[0085] When the user completes the email sending, the user terminates the email application. Thereby, the CPU 123 determines that the processing of the email application has ended (step S42) and returns to the processing of step S35.

[0086] In step S35, when the user determines the maintenance factory, there may be a case where the user does not know its location. In that case, at the stage when FIG. 10B is displayed, the user may select the registered SS and also select the "Display map button" 79.

[0087] The CPU 123 determines whether any one of "Select SS & Send Email", "Select SS & Make a Call", or "Select SS & Display Map" is selected (Figure 9, Steps S37, S40, S43). Therefore, when the "Display Map Button" 79 is selected, the CPU 123 proceeds from Step S43 to Step S44 and displays the map data received in Step S33.

[0088] In addition, when the display as shown in Figure 10B is made in Step S35, the user of the user mobile device 160 may want to contact the registration maintenance factory by phone. In such a case, the SS may be selected and the "Make a Call Button" 77 may be selected. Thereby, the CPU 123 sets the phone number included in the registered SS data received in Step S33 as the destination and starts the phone application (software). The user contacts the maintenance factory by phone. Since the phone processing in the mobile device 160 is well-known, the description is omitted.

[0089] In addition, when the error screen shown in Figure 10A is displayed in Step S25, the user may want to search for a maintenance factory other than the registered maintenance factory. For example, this is the case when an error occurs in an area different from the normal route. In this case, the user of the user mobile device 160 selects the "Search for Nearby SS" button 73. Thereby, the CPU 123 of the user mobile device 160 transmits a search request for nearby SS together with the current position data (Step S28).

[0090] When the CPU 23 of the special equipment vehicle management server 100 receives this search request for nearby SS (Step S53), it searches for nearby maintenance factories and transmits the maintenance factory information. The subsequent processing is the same as that in the case of the registered maintenance factory.

[0091] In this way, if a maintenance factory is registered for each user, in case of error detection, it is possible to easily contact the registered maintenance factory or a nearby maintenance factory.

[0092] (2. Other Embodiments) In this embodiment, as shown in FIG. 3, one user-side administrator terminal device 120 and one user mobile device 160 are illustrated as the user terminals of one user. However, the number of customized vehicles that the user uses simultaneously determines the number of user mobile devices 160 required. Generally, one user consists of a plurality of user mobile devices 160 and a plurality of customized vehicles. Note that a plurality of user-side administrator terminal devices 120 may be provided.

[0093] In this embodiment, when sending an email to the maintenance factory, the address is passed to the email application. However, the error content may also be passed to the email application so that it can be sent.

[0094] Also, the user mobile device 160 periodically or as needed transmits the operation data received from the customized vehicle to the customized vehicle management server 100. When sending the email, a one-time password that can temporarily access the history of the operation data of the vehicle may also be sent together. As the access right to the database, the search range may be only the operation data of the vehicle, or data with the same manufacturing number (see FIG. 6) of the operation data may be read to generate a primary screen and send it.

[0095] Note that such processing may be performed by the customized vehicle management server 100 separately from the email from the user mobile device 160. In this case, for example, after steps S39 and S42, a step of notifying the customized vehicle management server 100 that the user mobile device 160 contacts the maintenance factory may be executed.

[0096] In this embodiment, the registration SS information for each user is stored in the customized vehicle management server 100. However, it may be stored in the user administrator terminal device 120 or the user mobile device 160.

[0097] Also, in this embodiment, maintenance factory data is input from the user administrator terminal device 120 or the user mobile device 160. However, candidate maintenance factory data may be stored in the special vehicle management server 100, and this list may be transmitted to the user administrator terminal device 120 or the user mobile device 160. If it is then specified as the registered maintenance factory of the user, it may be stored accordingly.

[0098] In this embodiment, the map data is stored in the special vehicle management server 100. However, the special vehicle management server 100 may transmit the location data of the maintenance factory to the user mobile device 160, and the user mobile device 160 may request map data of a necessary area at a necessary scale from a separate map database, and the two may be combined and displayed on the user mobile device 160.

[0099] The maintenance personnel may be a person in the manufacturer's maintenance department (for example, a service technician).

[0100] Also, the maintenance factory as the maintenance personnel may be a service factory owned by the enterprise that sold the special vehicle (owns the special vehicle management server), or may be a service factory operated by a person outside that enterprise.

[0101] Also, when searching for a nearby maintenance factory and transmitting its maintenance factory information in step S54, the special vehicle management server 100 may transmit the maintenance factory excluding the user's registered maintenance factory. This can omit the display of the considered maintenance factory when, after searching for the registered maintenance factory once, there is no appropriate maintenance factory and one wants to search for a candidate maintenance factory from the unregistered maintenance factories.

[0102] The user portable device 160 may send, by email, the location data and specific information for identifying the operation data of the special vehicle side control device to which the user portable device 160 is connected to the user administrator terminal device 120. Thereby, the user administrator terminal device 120 can easily obtain the location and error status of the special vehicle with an error. Also, after sending such an email, the user portable device 160 may send the latest operation data to the special vehicle management server 100. Thereby, the special vehicle management server 100 can store the operation data at the time of sending the email.

Explanation of Signs

[0103] 100 Special vehicle management server 120 User-side administrator terminal device 160 User portable device

Claims

1. A special vehicle maintenance personnel information management system for managing maintenance personnel information related to a special vehicle that includes a special vehicle management server and a user terminal and controls a controlled device mounted thereon by a special vehicle vehicle-side control device, B) The user terminal is composed of a user portable device used by a user of a special vehicle that controls a controlled device mounted thereon by a special vehicle vehicle-side control device and a user-side administrator terminal device used by an administrator on the user side, b1) The user-side administrator terminal device and the user portable device have user terminal authentication means for authenticating the user as a user with a specific user identifier to the special vehicle management server, b2) The user-side administrator terminal device or the user portable device has maintenance personnel registration request means for giving a registration request designating a maintenance personnel to the special vehicle management server, b3) The user portable device further has maintenance personnel notification means for acquiring the maintenance personnel of the user stored in the special vehicle management server and notifying the maintenance personnel when receiving error data generated by the controlled device from the special vehicle vehicle-side control device, C) The special vehicle management server has the following c1) to c2), c1) Server-side authentication means for performing user authentication processing in response to a user authentication request from the user terminal, c2) Maintenance personnel management means for registering as maintenance personnel information storage means as the maintenance personnel of the user when receiving the registration request from the user terminal, characterized by comprising, A special vehicle maintenance personnel information management system.

2. In the special vehicle maintenance personnel information management system according to Claim 1, The maintenance personnel information includes destination data for electronic message communication to each maintenance personnel, The special vehicle management server further, When receiving operation data from the user portable device, has user-specific operation data management means for managing the operation data of the user as the operation data of that user, When authenticated as a maintenance personnel with a specific maintenance personnel identifier by the server-side authentication means of the special vehicle management server, the maintenance personnel management means gives authority data that enables temporary viewing of the operation data of the device used by the maintenance personnel and registered as the user of the maintenance personnel, characterized by a special vehicle maintenance personnel information management system.

3. In the special vehicle maintenance personnel information management system according to any one of Claims 1 to 2, The special vehicle management server further, When receiving a request for obtaining a maintainer of the user from the user portable device, read out the maintainer of the user from the maintainer information storage means and transmit it to the user portable device. A special vehicle maintainer information management system characterized by the above.

4. In the special vehicle maintainer information management system according to any one of Claims 1 to 3, the special vehicle management server stores operation data regarding each special vehicle of each user received from the user portable device. The user portable device further has position data detection means for detecting position data. The user portable device provides the operator of the user-side administrator terminal device with the position data and specific information for specifying the operation data of the special vehicle vehicle-side control device to which the user portable device is connected, or provides the specified maintainer with the position data and permission data that enables access to the operation data of the special vehicle vehicle-side control device to which the user portable device is connected. A special vehicle maintainer information management system characterized by the above.

5. In the special vehicle maintainer information management system according to any one of Claims 1 to 4, the special vehicle management server has maintainer information storage means for storing maintainer information capable of maintaining the special vehicle. The user portable device acquires, from the special vehicle management server, a maintainer close to the specified position data among the maintainers stored in the maintainer information storage means and displays it. A special vehicle maintainer information management system characterized by the above.

6. In the special vehicle maintainer information management system according to Claim 2 or 4, the user terminal is composed of a user portable device used by a user of a special vehicle that controls a mounted control target device by a special vehicle vehicle-side control device and a user-side administrator terminal device used by an administrator on the user side. The special vehicle management server has maintainer information storage means for storing maintainer information capable of maintaining the special vehicle. The user portable device is a special vehicle maintainer information management system that acquires, from the special vehicle management server, a maintainer close to the specified position data among the maintainers stored in the maintainer information storage means and displays it, wherein the information of the maintainer includes an electronic message contact destination of each maintainer. When any of the displayed maintenance personnel is specified by the user of the user portable device, send the authority data that enables access to the operation data of the special vehicle control device connected to the user portable device to the electronic message contact destination of the maintenance personnel. A special vehicle maintenance personnel information management system characterized by the above.

7. In the special vehicle maintenance personnel information management system according to claim 4 or claim 6, When the user portable device transmits the authority data, it transmits the latest operation data to the special vehicle management server. A special vehicle maintenance personnel information management system characterized by the above.

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