Program, Information Processing System, and Information Processing Method

Abstract

Provided are a program, an information processing system, and a method for realizing a medical communication system corresponding to a plurality of medical communication schedules for one patient. 【Solution means】In an information processing system, when a server device for performing medical communication for exchanging medical-related information including patient explanations receives first tag information through communication with a terminal device on the patient side, based on the received first tag information, it determines a first schedule for a first medical communication regarding a first medical event of the patient, registers the information of the determined first schedule in association with the identifier of the patient, and when it further receives second tag information through communication with the terminal device on the patient side, based on the received second tag information, it determines a second schedule for a second medical communication regarding a second medical event of the patient, and further registers the information of the determined second schedule in association with the identifier of the patient.

Description

Technical Field

[0001] The present disclosure relates to a program, an information processing system, and an information processing method for performing medical communication.

Background Art

[0002] Conventionally, a medical communication system has been realized that performs medical communication for exchanging medical-related information by communicating with a terminal device on the patient side. According to such a medical communication system, by providing medical-related content (for example, videos, messages, electronic documents, answer forms, etc.) to the terminal device on the patient side according to a predetermined schedule, patient explanations (for example, admission explanations, anesthesia explanations, obstetrics explanations, examination explanations, health check explanations, etc.) can be at least partially automated, and the burden on medical staff required for patient explanations can be reduced.

[0003] On the other hand, Patent Document 1 describes a treatment plan creation device that creates a treatment plan covering two or more disease classifications as a treatment plan for a patient.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] Conventional medical communication systems are premised on automating patient explanations only for one medical event per patient. For example, when the medical event is hospitalization for childbirth, medical-related content of patient explanations for childbirth and hospitalization is provided to the patient-side terminal device according to a predetermined schedule. Such conventional medical communication systems have the problem that they do not support multiple medical communication schedules for one patient. Therefore, for example, they cannot handle a case where one patient with a planned childbirth starts treatment for breast cancer.

[0006] Although the prior art described in Patent Document 1 creates treatment plans that can handle multiple disease classifications, treatment and medical communication are completely different concepts, and such prior art cannot be applied to medical communication systems.

[0007] Therefore, an object of the present disclosure is to provide a program, an information processing system, and an information processing method for realizing a medical communication system corresponding to multiple medical communication schedules for one patient.

Means for Solving the Problems

[0008] The program according to the first aspect of the present disclosure causes an information processing apparatus that performs medical communication for exchanging medical-related information including patient explanations through communication with a terminal device on the patient side to, when receiving first tag information through communication with the terminal device on the patient side, based on the received first tag information, perform a first determination process for determining a first schedule of a first medical communication regarding a first medical event of the patient, a first registration process for registering information of the determined first schedule in association with an identifier of the patient, when further receiving second tag information through communication with the terminal device on the patient side, based on the received second tag information, perform a second determination process for determining a second schedule of a second medical communication regarding a second medical event of the patient, and a second registration process for registering information of the determined second schedule in further association with the identifier of the patient.

[0009] An information processing system according to the second aspect of the present disclosure is an information processing system that performs medical communication for exchanging medical-related information including patient explanations through communication with a terminal device on the patient side, and includes a first determination processing unit that determines a first schedule of a first medical communication regarding a first medical event of the patient based on the first tag information received through communication with the terminal device on the patient side, a first registration processing unit that registers information of the determined first schedule in association with an identifier of the patient, a second determination processing unit that determines a second schedule of a second medical communication regarding a second medical event of the patient based on the second tag information further received through communication with the terminal device on the patient side, and a second registration processing unit that registers information of the determined second schedule in further association with the identifier of the patient.

[0010] The information processing method according to the third aspect of the present disclosure is an information processing method executed by an information processing system that performs medical communication for exchanging medical-related information including patient explanations through communication with a terminal device on the patient side. When receiving first tag information through communication with the terminal device on the patient side, based on the received first tag information, a first determination step of determining a first schedule for a first medical communication regarding a first medical event of the patient, a first registration step of registering information on the determined first schedule in association with an identifier of the patient, when further receiving second tag information through communication with the terminal device on the patient side, based on the received second tag information, a second determination step of determining a second schedule for a second medical communication regarding a second medical event of the patient, and a second registration step of registering information on the determined second schedule in further association with the identifier of the patient.

Advantages of the Invention

[0011] According to one aspect of the present disclosure, it is possible to provide a program, an information processing system, and an information processing method that can realize a medical communication system capable of corresponding to a plurality of medical communication schedules for one patient.

Brief Description of the Drawings

[0012]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Modes for Carrying Out the Invention

[0013] With reference to the drawings, an information processing system according to an embodiment will be described. The information processing system according to the embodiment is also a medical communication system that performs medical communication for exchanging medical-related information including patient explanations through communication with a terminal device on the patient side. In the description of the drawings, the same or similar parts are denoted by the same or similar reference numerals.

[0014] (1) Example of system configuration FIG. 1 is a diagram showing a configuration example of the information processing system 1 according to the present embodiment.

[0015] The information processing system 1 according to the present embodiment includes a server device 100 and a terminal device 200A. The server device 100 and the terminal device 200A are connected to a network 5. The network 5 includes the Internet. The network 5 may include a LAN (Local Area Network) and / or a WAN (Wide Area Network). The server device 100 can communicate with the terminal device 200A via the network 5.

[0016] The server device 100 is an information processing device that executes the information processing according to the present embodiment. The server device 100 may be a general-purpose computer such as a workstation or a PC, or may be logically realized by cloud computing (distributed computing). That is, the server device 100 may be composed of one computer or a plurality of computers.

[0017] The terminal device 200A is, for example, a portable terminal device such as a smartphone, a tablet terminal device, a wearable terminal device, or a notebook PC. The terminal device 200A may also be a fixed terminal device such as a desktop PC. The terminal device 200A has a user interface and an interface with the network 5. The user interface includes display means (display), input means (operation input means, microphone, and / or camera, etc.), and output means (speaker, etc.). The operation input means may include, for example, at least one of a touch pad (which may be a touch panel display), a mouse, and a keyboard. The interface with the network 5 includes at least one of a wired communication interface and a wireless communication interface.

[0018] The terminal device 200A is the terminal device 200 used by the patient, that is, the terminal device on the patient side. The terminal device 200A may be a terminal device lent at a medical facility such as a hospital, but in this embodiment, it is mainly assumed that the terminal device 200A is a smartphone or a tablet owned by the patient. An application (software) for performing medical communication with the server device 100 is installed in the terminal device 200A. The application may be a general communication application or a communication application dedicated to medical communication. Note that the patient refers not only to a patient in the original sense of being ill but also to a person who visits a medical institution (medical facility), including healthy people. The medical facility is a hospital or a clinic, etc., but in the following, it is mainly assumed that the medical facility is a hospital as an example.

[0019] In this embodiment, the server device 100 provides a medical communication service that exchanges medical-related information (e.g., medical-related content) including patient explanations with the terminal device 200A on the patient side through communication. Such a medical communication service provides medical-related content (e.g., videos, messages, electronic documents, response forms, etc.) to the terminal device 200A on the patient side according to a predetermined schedule, thereby at least partially automating patient explanations (e.g., hospitalization explanations, anesthesia explanations, obstetrics explanations, examination explanations, health check explanations, etc.) and reducing the burden on medical staff required for patient explanations.

[0020] The server device 100 according to this embodiment realizes a medical communication system corresponding to a plurality of medical communication schedules for one patient. The medical communication schedule is a schedule of medical communication related to a medical event. The medical event may be the hospitalization of a patient or the implementation of a medical act on a patient. The server device 100 can set a medical communication schedule for each of the plurality of medical events and perform medical communication until the scheduled date of the medical event in parallel. For example, in a case where a patient with a pregnancy plan starts treatment for breast cancer, the server device 100 can provide the medical-related content of the patient explanation for childbirth to the terminal device 200A on the patient side according to a predetermined schedule, and at the same time, provide the medical-related content of the patient explanation for breast cancer treatment to the terminal device 200A on the patient side according to a predetermined schedule.

[0021] Therefore, according to this embodiment, when a patient faces a plurality of medical events, the individually managed medical communication schedules can be integrated to realize an optimized medical communication schedule. Thereby, the information transmission to the patient and the information collection from the patient can be unified.

[0022] The information processing system 1 according to this embodiment may further include a terminal device 200B of a provider of medical-related content, that is, a device on the medical-related content providing side. The hardware configuration of the terminal device 200B is the same as that of the terminal device 200A. The provider of medical-related content is a pharmaceutical company, a medical device manufacturer, or a provider of other services for medical institutions. The server device 100 provides the medical-related content provided from the terminal device 200B on the medical-related content providing side to the terminal device 200A on the patient side. The timing of providing medical-related content to the terminal device 200B on the providing side may be determined based on information from the terminal device 200B on the medical-related content providing side.

[0023] The server device 100 may provide question information regarding the evaluation of medical communication with the terminal device 200A on the patient side to the terminal device 200A, obtain response information regarding the question information from the terminal device 200A, and provide feedback based on the response information to the terminal device 200B on the medical-related content providing side. This makes it possible to improve medical communication and medical-related content.

[0024] (2) Configuration example of the server device FIG. 2 is a diagram showing a configuration example of the server device 100 according to this embodiment.

[0025] The server device 100 includes a communication unit 110, a storage unit 120, and a processing unit 130. The communication unit 110, the storage unit 120, and the processing unit 130 are interconnected by a bus or the like (not shown).

[0026] Under the control of the processing unit 130, the communication unit 110 communicates with other devices (e.g., the terminal device 200) via the network 5. The communication by the communication unit 110 may be wired communication or may include wireless communication. The storage unit 120 is configured to include various memories such as, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), and an auxiliary storage device. The program executed by the processing unit 130 is stored, for example, in the ROM and / or the auxiliary storage device of the storage unit 120. The processing unit 130 is constituted by one or more processors.

[0027] (2.1) Configuration example of the storage unit A configuration example of the storage unit 120 according to the present embodiment will be described. The storage unit 120 has a hospital information DB 121, an automatic task information DB 122, content information DB 123, patient information DB 124, and schedule information DB 125. Note that the hospital information DB 121, the automatic task information DB 122, and the content information DB 123 may be configured as one DB.

[0028] As shown in FIG. 3(a), the hospital information DB 121 stores a hospital ID that identifies a hospital capable of providing medical communication and a department ID that identifies each department (e.g., a medical department) belonging to the hospital. The hospital information DB 121 stores information as shown in FIG. 3(a) for each hospital.

[0029] As shown in Fig. 3(b), the automatic task information DB 122 stores a tag ID (also referred to as "tag information"), an automatic task ID, a hospital ID, timing information, and content information including a content ID. The tag ID is an ID that identifies the corresponding medical event. The automatic task ID is an ID that identifies the automation task of medical communication related to the corresponding medical event. The automation task is the content that automates medical communication consisting of a series of tasks for information transmission and collection to patients. The information of the automation task corresponds to the information of the medical communication schedule. The timing information is information indicating the timing of each task. The timing of each task may be defined as how many days (or months) before the scheduled date of the medical event, or may be defined as how many days (or months) after the registration date or the registration date. The content information is information regarding the content of the medical-related content provided to the patient in each task and includes the ID (content ID) of each medical-related content to be provided. The content information may include the content of the questions to be asked to the patient after the provision of the medical-related content (for example, information such as "Do you understand?"). The automatic task information DB 122 stores information as shown in Fig. 3(b) for each medical event.

[0030] As shown in Fig. 3(c), the content information DB 123 stores, for each medical-related content, a content ID, a hospital ID, a media type, a title, and a URL. The media type is, for example, any of video, message, electronic document, and response form. The title is the title of the medical-related content and is, for example, content such as "admission", "examination", "procedure", or "interview". The URL is the URL of the medical-related content. The medical-related content may include manufacturer-related content reviewed by medical staff (for example, medical-related content provided by a pharmaceutical company or a medical device manufacturer).

[0031] As shown in FIG. 3(d), the patient information DB 124 stores, for each patient, a patient ID for identifying the patient, the patient's name, the ID of the hospital and department where the patient receives medical treatment (hospital ID and department ID), a tag ID, information on the registration date of the medical communication schedule for the patient (registration date information), and information on the scheduled date of the patient's medical event (scheduled date information). When multiple medical communication schedules are set for one patient, the patient information DB 124 stores a set of the tag ID, the registration date information, and the scheduled date information for each medical communication schedule. When the multiple medical communication schedules are medical communication schedules for different hospitals, the patient information DB 124 may store the hospital ID for each medical communication schedule. When the multiple medical communication schedules are medical communication schedules for different departments (medical departments), the patient information DB 124 may store the department ID for each medical communication schedule.

[0032] As shown in FIG. 3(e), the schedule information DB 125 stores, for each medical communication schedule, the patient ID of the patient for whom the medical communication schedule is set, the hospital ID, the automation task ID, the content information (including the content ID) of each medical-related content provided to the patient, and information on the timing (the timing of each task) at which each medical-related content is provided.

[0033] (2.2) Configuration Example of the Processing Unit A configuration example of the processing unit 130 according to the present embodiment will be described. In the following description of the embodiment, a case where two medical communication schedules are set for one patient is assumed for explanation. However, three or more medical communication schedules may be set for one patient.

[0034] As shown in FIG. 2, by executing a program (software) stored in the storage unit 120, the processing unit 130 realizes the functions of a first determination processing unit 131, a first registration processing unit 132, a second determination processing unit 133, a second registration processing unit 134, a third determination processing unit 135, a communication processing unit 136, and a feedback processing unit 137. Each of these units performs information processing using the information stored in the storage unit 120. Each of these units may communicate with the terminal device 200 via the communication unit 110.

[0035] When the first determination processing unit 131 receives the first tag information through communication with the terminal device 200A on the patient side, based on the received first tag information, it refers to the automatic task information DB122 and determines the first schedule of the first medical communication regarding the first medical event of the patient. The first schedule is the schedule of medical communication until the scheduled date of the first medical event.

[0036] The first tag information may be information encoded in a first two-dimensional code read by the terminal device 200A on the patient side. The two-dimensional code may be a QR code (registered trademark). The first determination processing unit 131 may receive the first tag information read and decoded from the first two-dimensional code by the terminal device 200A on the patient side. The first two-dimensional code is, for example, presented by medical staff to a patient in a hospital. When the patient reads the first two-dimensional code using the camera on the communication application of the terminal device 200A, the terminal device 200A decodes the first tag information (tag ID) from the first two-dimensional code and transmits the first tag information to the server device 100. Note that the server device 100 can also identify the patient's ID via the communication application.

[0037] Alternatively, the first tag information may be input by the patient side to the terminal device 200A. For example, in a hospital, medical staff presents the first tag information (tag ID) to a patient, and the patient inputs the first tag information on the communication application of the terminal device 200A, and the terminal device 200A may transmit the first tag information to the server device 100.

[0038] The first determination processing unit 131 identifies the registration date of the first schedule. Also, the first determination processing unit 131 obtains the scheduled date of the first medical event through communication with the terminal device 200A on the patient side. For example, the first determination processing unit 131 inquires the patient about the scheduled date of the first medical event on the communication application and obtains the scheduled date of the first medical event input by the patient into the terminal device 200A. Further, the first determination processing unit 131 determines the first schedule from the identified registration date to the obtained scheduled date based on the information of the standard schedule associated with the first tag information. For example, the first determination processing unit 131 obtains the information of the standard schedule associated with the received first tag information from the automatic task information DB 122, and determines the first schedule based on the obtained information of the standard schedule, the identified registration date, and / or the obtained scheduled date. The first schedule is, for example, a schedule of providing medical-related content A to the patient X days (or X months) before the scheduled date of the first medical event, providing medical-related content B to the patient Y days (or Y months) before the scheduled date of the first medical event, and providing medical-related content C to the patient Z days (or Z months) before the scheduled date of the first medical event.

[0039] When the period from the identified registration date to the obtained scheduled date is shorter than the period corresponding to the standard schedule associated with the first tag information, the first determination processing unit 131 may shorten the period corresponding to the standard schedule to determine the first schedule. For example, when a task of transmitting information to the patient three months before the scheduled date is included in the standard schedule and the registration date is two months before the scheduled date, the first determination processing unit 131 may omit the task to determine the first schedule. Alternatively, the first determination processing unit 131 may determine the first schedule by narrowing the time interval between each information transmission task.

[0040] The first registration processing unit 132 registers the information of the first schedule determined by the first determination processing unit 131 in association with the patient identifier (patient ID). Specifically, the first registration processing unit 132 stores the information of the first schedule determined by the first determination processing unit 131 in the schedule information DB 125. When the information of the first schedule is registered, the communication processing unit 136 performs first medical communication with the terminal device 200A on the patient side according to the registered information of the first schedule. For example, the communication processing unit 136 provides medical-related content to the terminal device 200A on the patient side on the communication application according to the first schedule based on the information of the first schedule stored in the schedule information DB 125 and the information stored in the content information DB 123.

[0041] When the second determination processing unit 133 further receives the second tag information through communication with the terminal device 200A on the patient side, it determines the second schedule of the second medical communication regarding the second medical event of the patient based on the received second tag information. The second schedule is the schedule of medical communication until the scheduled date of the second medical event different from the first medical event.

[0042] The second tag information may be information encoded in the second two-dimensional code read by the terminal device 200A on the patient side. The second determination processing unit 133 may receive the second tag information read and decoded from the second two-dimensional code by the terminal device 200A on the patient side. Alternatively, the second tag information may be input by the patient side to the terminal device 200A.

[0043] The second determination processing unit 133 identifies the registration date of the second schedule. Also, the second determination processing unit 133 acquires the scheduled date of the second medical event through communication with the terminal device 200A on the patient side. For example, the second determination processing unit 133 inquires the patient about the scheduled date of the second medical event on the communication application and acquires the scheduled date of the second medical event input by the patient into the terminal device 200A. Further, the second determination processing unit 133 determines the second schedule from the identified registration date to the acquired scheduled date based on the information of the standard schedule associated with the second tag information. For example, the second determination processing unit 133 acquires the information of the standard schedule associated with the received second tag information from the automatic task information DB 122, and determines the second schedule based on the acquired information of the standard schedule, the identified registration date, and / or the acquired scheduled date.

[0044] If the period from the identified registration date to the acquired scheduled date is shorter than the period corresponding to the standard schedule associated with the second tag information, the second determination processing unit 133 may shorten the period corresponding to the standard schedule to determine the second schedule.

[0045] The second registration processing unit 134 registers the information of the second schedule determined by the second determination processing unit 133 in association with the identifier (patient ID) of the patient. Specifically, the second registration processing unit 134 stores the information of the second schedule determined by the second determination processing unit 133 in the schedule information DB 125. When the information of the second schedule is registered, the communication processing unit 136 performs the second medical communication through communication with the terminal device 200A on the patient side according to the registered information of the second schedule. For example, the communication processing unit 136 provides medical-related content to the terminal device 200A on the patient side on the communication application according to the second schedule based on the information of the second schedule stored in the schedule information DB 125 and the information stored in the content information DB 123.

[0046] Here, the communication processing unit 136 performs first medical communication according to the information of the registered first schedule, and performs second medical communication according to the information of the registered second schedule. For example, when the period corresponding to the first schedule and the period corresponding to the second schedule overlap at least partially, the communication processing unit 136 performs the first and second medical communications at least partially in parallel.

[0047] Thus, according to the present embodiment, each time the server device 100 receives tag information from the terminal device 200A on the patient side, the server device 100 can perform schedule management so as to add a medical communication schedule to the patient based on the tag information. Therefore, it is possible to handle a plurality of medical communication schedules for one patient.

[0048] If there is an overlap between the communication content included in the first schedule and the communication content included in the second schedule, the second determination processing unit 133 or the second registration processing unit 134 may integrate the overlapping communication content into one. For example, if the first schedule includes a task of providing certain medical-related content to the patient and the second schedule includes a task of providing the same medical-related content to the patient, the second determination processing unit 133 or the second registration processing unit 134 may integrate these two tasks into one and provide the medical-related content to the patient only once. Alternatively, not limited to medical-related content, if the first schedule includes a task of asking a certain question to the patient and the second schedule includes a task of asking the same question to the patient, these two tasks may be integrated into one and the question may be asked to the patient only once.

[0049] In this way, every time the server device 100 receives tag information from the terminal device 200A on the patient side, it adds a medical communication schedule to the patient based on the tag information, and performs schedule management so as to integrate and centrally manage these medical communication schedules.

[0050] However, in addition to the schedule management based on such tag information, when the server device 100 receives tag information associated with specific medical-related content (for example, manufacturer-related content) from the terminal device 200A on the patient side, it may determine the medical-related content to be provided to the patient based on the tag information. Specifically, when the third determination processing unit 135 receives the third tag information through communication with the terminal device 200A on the patient side, it determines the medical-related content to be provided to the patient based on the received third tag information. The communication processing unit 136 provides the medical-related content determined by the third determination processing unit 135 to the terminal device 200A on the patient side through communication.

[0051] The feedback processing unit 137 provides feedback regarding the evaluation of medical communication (or medical-related content) with the terminal device 200A on the patient side to the terminal device 200B on the providing side of the medical-related content. Specifically, the feedback processing unit 137 provides question information for the evaluation of medical communication or the evaluation of medical-related content to the terminal device 200A on the patient side, obtains response information to the question information from the terminal device 200A on the patient side, and feeds back at least one of the response information and the analysis information obtained by analyzing the response information to the terminal device 200B on the providing side of the medical-related content.

[0052] For example, when the feedback processing unit 137 provides a plurality of medical communication schedules to the terminal device 200A on the patient side, it inquires of the terminal device 200A on the patient side about the evaluation of each medical communication schedule. The feedback processing unit 137 may provide a message such as "Was the medical communication regarding hospitalization easy to understand?" to the terminal device 200A on the patient side and acquire response information from the patient. The feedback processing unit 137 may analyze the responses regarding the evaluation of each medical communication schedule, determine an effective medical communication schedule, and feedback the determination result.

[0053] Alternatively, when the feedback processing unit 137 provides specific medical-related content (for example, an explanatory video or an electronic document regarding a drug or a medical device) to the terminal device 200A on the patient side, it inquires of the terminal device 200A on the patient side about the evaluation of the specific medical-related content. The feedback processing unit 137 may provide a message such as "Was this content easy to understand?" to the terminal device 200A on the patient side, acquire response information from the patient, and feedback the response information.

[0054] (3) Example of operation flow FIGS. 4 and 5 are diagrams showing an example of the operation flow of the information processing system 1 according to the present embodiment.

[0055] As shown in FIG. 4, in step S1, the terminal device 200A on the patient side acquires, for example, by reading a first two-dimensional code presented in a hospital with a camera on a message application and decoding first tag information (tag ID) encoded in the first two-dimensional code. Alternatively, the terminal device 200A on the patient side may acquire the first tag information by receiving an input operation of the first tag information (tag ID) presented in the hospital from the patient on the message application.

[0056] In step S2, the patient-side terminal device 200A transmits the first tag information (tag ID) to the server device 100. The server device 100 receives the first tag information (tag ID).

[0057] In step S3, based on the received first tag information, the server device 100 refers to the automatic task information DB122 and determines the first schedule of the first medical communication regarding the first medical event of the patient. For example, the server device 100 specifies the registration date of the first schedule, obtains the scheduled date of the first medical event, and determines the first schedule from the specified registration date to the obtained scheduled date based on the information of the standard schedule associated with the first tag information.

[0058] In step S4, the server device 100 registers the determined first schedule information in association with the patient identifier (patient ID). Specifically, the server device 100 stores the determined first schedule information in the schedule information DB125.

[0059] In step S5, when the first schedule information is registered, the server device 100 performs the first medical communication with the patient-side terminal device 200A according to the registered first schedule information. For example, the server device 100 may notify the patient-side terminal device 200A of medical-related content (specifically, a medical-related content URL) on the communication application according to the first schedule based on the first schedule information stored in the schedule information DB125 and the information stored in the content information DB123. The patient-side terminal device 200A presents the medical-related content to the patient by accessing the notified medical-related content URL.

[0060] In step S6, the server device 100 may transmit question information for evaluating the first medical communication or its medical-related content to the terminal device 200A on the patient side. The terminal device 200A on the patient side presents the question information to the patient on the communication application and receives an input operation of answer information from the patient.

[0061] In step S7, the terminal device 200A on the patient side may transmit the answer information to the server device 100 on the communication application. The server device 100 may receive the answer information. The server device 100 may feedback (transmit) at least one of the answer information and the analysis information obtained by analyzing the answer information to the terminal device 200B on the providing side of the medical-related content.

[0062] As shown in FIG. 5, in step S8, the terminal device 200A on the patient side reads, for example, the second two-dimensional code presented at the hospital with a camera on the message application, and obtains the second tag information (tag ID) encoded in the second two-dimensional code by decoding. Alternatively, the terminal device 200A on the patient side may obtain the second tag information by receiving an input operation of the second tag information (tag ID) presented at the hospital from the patient on the message application.

[0063] In step S9, the terminal device 200A on the patient side transmits the second tag information (tag ID) to the server device 100. The server device 100 receives the second tag information (tag ID).

[0064] In step S10, based on the received second tag information, the server device 100 refers to the automatic task information DB122 and determines a second schedule for the second medical communication regarding the second medical event of the patient. For example, the server device 100 specifies the registration date of the second schedule, obtains the scheduled date of the second medical event, and determines the second schedule from the specified registration date to the obtained scheduled date based on the information of the standard schedule associated with the second tag information.

[0065] In step S11, the server device 100 registers the determined information of the second schedule in association with the patient identifier (patient ID). Specifically, the server device 100 stores the determined information of the second schedule in the schedule information DB 125.

[0066] In step S10 or step S11, if there is an overlap between the communication content included in the first schedule and the communication content included in the second schedule, the server device 100 may integrate the overlapping communication content into one.

[0067] In step S12, when the information of the second schedule is registered, the server device 100 performs a second medical communication with the terminal device 200A on the patient side according to the registered information of the second schedule. For example, the server device 100 may notify the medical-related content (specifically, the medical-related content URL) to the terminal device 200A on the patient side on the communication app according to the information of the second schedule based on the information of the second schedule stored in the schedule information DB 125 and the information stored in the content information DB 123. The terminal device 200A on the patient side presents the medical-related content to the patient by accessing the notified medical-related content URL.

[0068] The server device 100 performs the first medical communication according to the registered information of the first schedule and performs the second medical communication according to the registered information of the second schedule. For example, when the period corresponding to the first schedule (for example, the period from the registration date to the scheduled date) and the period corresponding to the second schedule (for example, the period from the registration date to the scheduled date) at least partially overlap, the communication processing unit 136 performs the first and second medical communications at least partially in parallel.

[0069] In step S13, the server device 100 may transmit question information for the evaluation of the second medical communication or its medical-related content to the terminal device 200A on the patient side. The terminal device 200A on the patient side presents the question information to the patient on the communication app and accepts an input operation of answer information from the patient.

[0070] In step S14, the terminal device 200A on the patient side may transmit the answer information to the server device 100 on the communication app. The server device 100 may receive the answer information. The server device 100 may feedback (transmit) at least one of the answer information and the analysis information obtained by analyzing the answer information to the terminal device 200B on the providing side of the medical-related content.

[0071] (4) Other embodiments In the above embodiments, at least a part of the processing executed by the server device 100 may be changed to be executed on the terminal device 200 side. In this case, at least a part of each unit included in the above processing unit 130 may be moved to the terminal device 200, or at least a part of each unit included in the above storage unit 120 may be moved to the terminal device 200.

[0072] The operation flow and operation example in the above embodiments do not necessarily have to be executed in time series in the order described in the flowchart. For example, the steps in the operation may be executed in an order different from the order described in the flowchart, or may be executed in parallel. Also, a part of the steps in the operation may be deleted, and additional steps may be added to the processing.

[0073] A program for causing a computer to execute the operations according to the above-described embodiments may be provided. The program may be recorded on a computer-readable medium. By using the computer-readable medium, it is possible to install the program in the computer. Here, the computer-readable medium on which the program is recorded may be a non-transitory storage medium. The non-transitory storage medium is not particularly limited, and may be, for example, a storage medium such as a CD-ROM or a DVD-ROM.

[0074] As used in this disclosure, the phrases "based on" and "responsive to" do not mean "only based on" or "only responsive to" unless otherwise specified. The phrase "based on" means both "only based on" and "at least partially based on". Similarly, the phrase "responsive to" means both "only responsive to" and "at least partially responsive to". Also, the terms "include", "comprise", and their variants do not mean only including the recited items, and may mean including only the recited items or including additional items in addition to the recited items. Further, the term "or" used in this disclosure is not intended to be exclusive disjunction. In this disclosure, for example, when articles are added by translation like a, an, and the in English, these articles are assumed to include plural ones unless it is shown otherwise from the context.

[0075] As described above, the embodiments have been described in detail with reference to the drawings, but the specific configuration is not limited to the above, and various design changes and the like can be made without departing from the gist.

[0076] (5) Supplementary Note The features related to the above-described embodiments are appended.

[0077] · Supplementary Note 1 An information processing apparatus for performing medical communication for exchanging medical-related information including patient explanations by communicating with a terminal device on the patient side. When receiving first tag information by communicating with the terminal device on the patient side, a first determination process for determining a first schedule of a first medical communication regarding a first medical event of the patient based on the received first tag information; A first registration process for registering information on the determined first schedule in association with an identifier of the patient; When further receiving second tag information by communicating with the terminal device on the patient side, a second determination process for determining a second schedule of a second medical communication regarding a second medical event of the patient based on the received second tag information; A second registration process for further registering information on the determined second schedule in association with the identifier of the patient; A program for causing the above to be executed.

[0078] ·Appendix 2 For the information processing apparatus, To further execute a communication process for performing the first and second medical communications by communicating with the terminal device on the patient side according to the information on the registered schedule. The program according to Appendix 1.

[0079] ·Appendix 3 The first tag information is information encoded in a first two-dimensional code read by the terminal device on the patient side, and the first determination process includes a process of receiving the first tag information read and decoded from the first two-dimensional code by the terminal device on the patient side. The second tag information is information encoded in a second two-dimensional code read by the terminal device on the patient side, and the second determination process includes a process of receiving the second tag information read and decoded from the second two-dimensional code by the terminal device on the patient side. The program according to Appendix 1 or 2.

[0080] ·Appendix 4 Each of the first medical event and the second medical event is an admission of the patient or the performance of a medical act on the patient, Each of the first schedule and the second schedule is a schedule of medical communication until the scheduled date of the corresponding medical event The program according to any one of Appendices 1 to 3.

[0081] ·Appendix 5 Each of the first decision process and the second decision process, a process of specifying the registration date of the corresponding schedule, a process of obtaining the scheduled date of the corresponding medical event by communicating with the terminal device on the patient side, a process of determining the corresponding schedule from the specified registration date to the obtained scheduled date based on the information of the standard schedule associated with the corresponding tag information, and includes The program according to Appendix 4.

[0082] ·Appendix 6 The process of determining the corresponding schedule includes a process of shortening the period corresponding to the standard schedule and determining the corresponding schedule when the period from the specified registration date to the obtained scheduled date is shorter than the period corresponding to the standard schedule associated with the corresponding tag information The program according to Appendix 5.

[0083] ·Appendix 7 The second decision process or the second registration process includes a process of integrating the overlapping communication contents into one when there is an overlap between the communication contents included in the first schedule and the communication contents included in the second schedule The program according to any one of Appendices 1 to 6.

[0084] ·Appendix 8 When the periods corresponding to the first schedule and the second schedule at least partially overlap, the communication process includes a process of performing the first and second medical communications at least partially in parallel. The program according to any one of Appendices 2 to 7.

[0085] ·Appendix 9 In the information processing apparatus, When receiving third tag information by communicating with the terminal device on the patient side, further execute a third determination process for determining medical-related content to be provided to the patient based on the received third tag information. The communication process includes a process of providing the determined medical-related content by communicating with the terminal device on the patient side. The program according to any one of Appendices 2 to 8.

[0086] ·Appendix 10 In the information processing apparatus, A process of providing question information for evaluating medical communication regarding a corresponding medical event or evaluating medical-related content to the terminal device on the patient side, Obtaining response information to the question information from the terminal device on the patient side, Further execute a process of feeding back at least one of the response information and the analysis information obtained by analyzing the response information to the device on the providing side of the medical-related content. The program according to any one of Claims 1 to 9.

[0087] ·Appendix 11 An information processing system for performing medical communication for exchanging medical-related information including a patient explanation by communicating with a terminal device on the patient side, When receiving first tag information by communicating with the terminal device on the patient side, a first determination processing unit that determines a first schedule for first medical communication regarding a first medical event of the patient based on the received first tag information. A first registration processing unit that registers the information of the determined first schedule in association with the identifier of the patient; When further receiving second tag information through communication with the terminal device on the patient side, a second determination processing unit that determines a second schedule for a second medical communication regarding a second medical event of the patient based on the received second tag information; A second registration processing unit that further registers the information of the determined second schedule in association with the identifier of the patient; An information processing system comprising:

[0088] ·Appendix 12 An information processing method executed by an information processing system for performing medical communication for exchanging medical-related information including a patient explanation through communication with a terminal device on the patient side, When receiving first tag information through communication with the terminal device on the patient side, a first determination step of determining a first schedule for a first medical communication regarding a first medical event of the patient based on the received first tag information; A first registration step of registering the information of the determined first schedule in association with the identifier of the patient; When further receiving second tag information through communication with the terminal device on the patient side, a second determination step of determining a second schedule for a second medical communication regarding a second medical event of the patient based on the received second tag information; A second registration step of further registering the information of the determined second schedule in association with the identifier of the patient; An information processing method having:

Explanation of Signs

[0089] 1: Information processing system 5: Network 100: Server device 110: Communication unit 120: Storage unit 121: Hospital information DB 122: Automatic task information DB 123: Content Information DB 124: Patient Information DB 125: Schedule Information DB 130: Processing Unit 131: First Decision Processing Unit 132: First Registration Processing Unit 133: Second Decision Processing Unit 134: Second Registration Processing Unit 135: Third Decision Processing Unit 136: Communication Processing Unit 137: Feedback Processing Unit 200: Terminal Device

Claims

1. An information processing apparatus for performing medical communication for exchanging medical-related information including patient explanations through communication with a terminal device on the patient side, when receiving first tag information through communication with the terminal device on the patient side, based on the received first tag information, a first determination process for determining a first schedule of first medical communication until a scheduled date of a first medical event which is hospitalization of the patient or implementation of a medical act on the patient, a first registration process for registering information on the determined first schedule in association with an identifier of the patient, when further receiving second tag information through communication with the terminal device on the patient side, based on the received second tag information, a second determination process for determining a second schedule of second medical communication until a scheduled date of a second medical event which is hospitalization of the patient or implementation of a medical act on the patient, a second registration process for registering information on the determined second schedule in further association with an identifier of the patient, and causing the processes to be executed, each of the first determination process and the second determination process, a process for specifying a registration date of a corresponding schedule, a process for acquiring a scheduled date of a corresponding medical event through communication with the terminal device on the patient side, a process for determining the corresponding schedule from the specified registration date to the acquired scheduled date based on information on a standard schedule associated with the corresponding tag information, and including a program.

2. The information processing apparatus, further causing a communication process for performing the first and second medical communications through communication with the terminal device on the patient side to be executed according to the information on the registered schedule. The program according to claim 1.

3. The first tag information is information encoded in a first two-dimensional code read by the terminal device on the patient side, and the first determination process includes a process for receiving the first tag information read and decoded from the first two-dimensional code by the terminal device on the patient side, The second tag information is information encoded in a second two-dimensional code read by the terminal device on the patient side, and the second determination process includes a process for receiving the second tag information read and decoded from the second two-dimensional code by the terminal device on the patient side. The program according to claim 1.

4. The process of determining the corresponding schedule includes a process of shortening the period corresponding to the standard schedule and determining the corresponding schedule when the period from the specified registration date to the obtained scheduled date is shorter than the period corresponding to the standard schedule associated with the corresponding tag information. The program according to claim 1.

5. When there is an overlap between the communication content included in the first schedule and the communication content included in the second schedule, the second determination process or the second registration process includes a process of integrating the overlapping communication content into one. The program according to claim 1.

6. When the periods corresponding to the first schedule and the second schedule at least partially overlap, the communication process includes a process of performing the first and second medical communications at least partially in parallel. The program according to claim 2.

7. In the information processing apparatus, when receiving third tag information by communicating with the terminal device on the patient side, further execute a third determination process of determining medical-related content to be provided to the patient based on the received third tag information. The communication process includes a process of providing the determined medical-related content by communicating with the terminal device on the patient side. The program according to claim 2.

8. In the information processing apparatus, a process of providing question information for evaluating medical communication or evaluating medical-related content regarding a corresponding medical event to the terminal device on the patient side, a process of obtaining answer information to the question information from the terminal device on the patient side, and further execute a process of feeding back at least one of the answer information and the analysis information obtained by analyzing the answer information to the device on the providing side of the medical-related content. The program according to any one of claims 1 to 7.

9. An information processing system for performing medical communication for exchanging medical-related information including patient explanations by communicating with a terminal device on the patient side. When receiving the first tag information through communication with the terminal device on the patient side, based on the received first tag information, a first determination processing unit that determines a first schedule of first medical communication until the scheduled date of a first medical event, which is the hospitalization of the patient or the implementation of a medical act on the patient; a first registration processing unit that registers the information of the determined first schedule in association with the identifier of the patient; When further receiving the second tag information through communication with the terminal device on the patient side, based on the received second tag information, a second determination processing unit that determines a second schedule of second medical communication until the scheduled date of a second medical event, which is the hospitalization of the patient or the implementation of a medical act on the patient; a second registration processing unit that further registers the information of the determined second schedule in association with the identifier of the patient, and comprising: Each of the first determination processing unit and the second determination processing unit executes a process of specifying the registration date of the corresponding schedule, a process of acquiring the scheduled date of the corresponding medical event through communication with the terminal device on the patient side, and a process of determining the corresponding schedule from the specified registration date to the acquired scheduled date based on the information of the standard schedule associated with the corresponding tag information. An information processing system.

10. An information processing method executed by an information processing system for performing medical communication for exchanging medical-related information including patient explanations through communication with a terminal device on the patient side, comprising: When receiving the first tag information through communication with the terminal device on the patient side, a first determination step of determining a first schedule of first medical communication until the scheduled date of a first medical event, which is the hospitalization of the patient or the implementation of a medical act on the patient, based on the received first tag information; a first registration step of registering the information of the determined first schedule in association with the identifier of the patient; When further receiving the second tag information through communication with the terminal device on the patient side, a second determination step of determining a second schedule of second medical communication until the scheduled date of a second medical event, which is the hospitalization of the patient or the implementation of a medical act on the patient, based on the received second tag information; and a second registration step of further registering the information of the determined second schedule in association with the identifier of the patient. Each of the first determination step and the second determination step includes: identifying the registration date of the corresponding schedule; acquiring the scheduled date of the corresponding medical event by communicating with the terminal device on the patient side; determining the corresponding schedule from the identified registration date to the acquired scheduled date based on the information of the standard schedule associated with the corresponding tag information; an information processing method.

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