Problem-solving support system, problem-solving support program, and problem-solving support method

Abstract

To provide a new problem solution support system for effectively achieving problem solution support, a problem solution support program and a problem solution support method.SOLUTION: In a system for promoting to sell and purchase high quality information, a server device includes consultation case information registration means for receiving an input of information of a consultation case for performing problem solution from an information owner and registering the information as setting of the consultation case, participant registration means for registering a consultant user participating in a consultation room for performing consultation of a consultation case as a participant, submission reception means for receiving information provision from the participant and storing the information in a storage part, submission evaluation means for receiving an evaluation of the information provided by the participant from a general user, and storing the evaluation with the provided information in association with the provided information, and reward distribution means for determining distribution of a reward of the participant on the basis of the evaluation stored by the submission evaluation means.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a problem-solving support system, a problem-solving support program, and a problem-solving support method.

Background Art

[0002] Conventionally, in a service that provides support information to those who need to solve problems, it has been difficult to set an appropriate price for the information and to ensure the provision of information according to the price, and it has been difficult to continuously conduct high-quality transactions with economic incentives.

[0003] For example, when the information provider sets a price, the information requester cannot determine the value of the information until they know the content, so it is difficult to make a purchase.

[0004] When the requester sets a price, the requester needs to know the content of the information in order to appraise the value of the provider's information. However, by knowing it in advance, the meaning of trading that information is lost, and it is conceivable that the requester will not pay the provider or will appraise it at a low value. Also, even if the requester determines the price of the information and presents it and then contracts with a consultant user, the contracting party does not always provide information commensurate with the consideration.

[0005] In Patent Document 1, in order to solve such problems, a technique is disclosed in which a first user presents a question on the web, a second user provides information in response to the question during a given period, and when the period ends, a third user evaluates the provided information, and a reward set by the requester is distributed based on the evaluation.

[0006] In Patent Document 2, the information requester or the information provider creates a meeting room. After the information provider presents an information provision fee (hourly wage), the user who created the meeting room waits for users who wish to participate in the meeting room and conducts acceptance / rejection of participation. Then, when the number of participants reaches the specified number, information provision starts. And when the meeting ends, a fee corresponding to the time is paid from the information requester to the information provider, and a technique is disclosed.

Prior Art Documents

Patent Documents

[0007]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0008] However, in Patent Document 1, an unspecified number of users are configured to be able to provide information. Therefore, the information provided for evaluation must be made public. In addition, for a third user who is neither an information requester nor an information provider to evaluate the provided information, there is no reliability in the evaluation of the information. Furthermore, there are problems such as the motivation to provide high-quality information during the response period for post-evaluation being diminished.

[0009] In addition, in Patent Document 2, there is a problem that the information provision fee depends on the time of the meeting, and regardless of the quality of the information provided by the information provider, the fee is proportional to the time.

[0010] Therefore, an object of the present invention is to provide a new problem-solving support system for effectively realizing problem-solving.

Means for Solving the Problems

[0011] In order to solve the above problems, the present invention is a system that promotes the provision of information for problem-solving, comprising: a consultation case information registration means that receives input of information on a consultation case for problem-solving from an information requester and registers it as a setting of the consultation case; a participant registration means that registers an information provider who participates in the consultation case as a participant; a contribution reception means that receives information provided by the participant and stores it in a storage unit; a contribution evaluation means that receives evaluation of the information provided by the participant from the information requester and stores it in association with the provided information; and a reward distribution means that determines distribution of rewards for the participant based on the evaluation stored by the contribution evaluation means. With such a configuration, information providers are motivated to continuously provide high-quality information, and information requesters can continuously receive high-quality information provision.

[0012] In a preferred form of the present invention, it further comprises an offer means that receives an offer from the information requester who registered the consultation case or an information provider to request the information provider to participate in the consultation case, and the participant registration means registers the information provider as the participant in the consultation case upon approval of the offer. With such a configuration, participants in a consultation case can be selected according to the intention of the information requester, and problem-solving with reliable users becomes possible.

[0013] In a preferred form of the present invention, the consultation case information registration means further receives input of a consultation period from the information requester and registers it as a setting of the consultation case, and the reward distribution means determines distribution of the rewards based on the evaluation at the end of the consultation period. With such a configuration, the information requester can specify the consultation period of the consultation case. Also, by specifying the consultation period, the end point of the evaluation is determined, and distribution of rewards can be made based on that evaluation.

[0014] In a preferred embodiment of the present invention, the submission reception means receives a plurality of pieces of information from each participant during the consultation period, and the submission evaluation means receives an on-demand evaluation by the information requester for each piece of information from the information provider during the consultation period, and associates the provided information with the on-demand evaluation and stores it in the storage unit. With such a configuration, during the consultation period, each participant can submit information as many times as they like and receive an evaluation of the submission. In addition, since rewards are distributed based on the accumulation of the evaluations, it is possible to promote continuous and active provision of high-quality information by the participants.

[0015] In a preferred embodiment of the present invention, based on the on-demand evaluation, there is provided a reward trend output means capable of displaying on the screen the trend of the evaluation rate based on the on-demand evaluation for each participant. With such a configuration, during the consultation period, a participant can confirm the trend of their own evaluation rate while comparing it with that of other participants at any time. And it can continuously promote the competition principle for a certain period and promote problem-solving based on more valuable information.

[0016] In a preferred embodiment of the present invention, the consultation case information registration means receives an input of the number of participants recruited for the consultation case and registers it as a setting of the consultation case. The submission reception means starts receiving information provision from the participant when the number of participants is the same as the number obtained by the number registration means. With such a configuration, participants cannot provide information until the specified number of people is reached, and problem-solving becomes possible at a fair timing.

[0017] In a preferred embodiment of the present invention, the consultation case information registration means further receives an input of reward points in advance from the information requester and registers it as a setting of the consultation case, and the reward distribution means determines the distribution of the reward based on the reward points and the evaluation. With such a configuration, it is possible to present in advance the amount of reward distribution, and it is possible to gain the trust of information providers.

[0018] The present invention is a method for promoting the provision of information for solving problems, which includes steps of receiving, from an information requester, input of information on a consultation case for solving a problem and registering it as a setting of the consultation case; registering an information provider participating in the consultation case as a participant; receiving information provided by the participant and storing it in a storage unit; receiving, from the information requester, evaluation of the information provided by the participant and storing it in association with the provided information; and distributing a reward to the participant based on the evaluation received from the information requester, and causing a computer to execute these steps.

Effect of the Invention

[0019] According to the present invention, a new problem-solving support system is provided for effectively realizing problem-solving support.

Brief Description of the Drawings

[0020]

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Embodiments for Carrying Out the Invention

[0021] Hereinafter, embodiments of the present invention will be described with reference to the drawings. Note that the embodiments shown below are examples of the present invention, and the present invention is not limited to the following examples, and various embodiments can be adopted.

[0022] For example, in this embodiment, the configuration, operation, etc. of the problem-solving support system will be described. However, a method, apparatus, computer program, etc. having the same configuration can also achieve the same effects. Further, the program may be stored in a recording medium. By using this recording medium, for example, the program can be installed in a computer. Here, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

[0023] <Definition> In the present invention, an information requester who needs information and an information provider who provides information exchange information in a consultation case. Hereinafter, for convenience, the information requester will be referred to as a general user, and the information provider will be referred to as a consultant user.

[0024] In the present invention, a general user refers to a person who intends to make a consultation. Also, a consultant user refers to a person who provides information in response to a consultation from a general user. In the following description, for convenience, persons using the present invention will be collectively referred to as "users".

[0025] Furthermore, in the present invention, a certain user can take the positions of both a general user and a consultant user. That is, a user who participated as a general user in a certain consultation case can also participate as a consultant user in another different consultation case.

[0026] In the present invention, a consultation case refers to a problem for which a solution is desired and is posted by a general user. Also, a war room refers to a virtual meeting room that can be accessed via a network such as the Internet, where information can be posted and viewed, and is created when a general user consults about a consultation case. In the present embodiment, a chat room in which a general user and a plurality of consultant users participate is assumed. Also, in the present embodiment, during the consultation period, the consultation case screen described later can be opened and closed as many times as desired.

[0027] An offer in the present invention is a request for a consultant user to participate in a consultation case. In the present embodiment, it is possible to make an offer from a general user to a consultant user or from a consultant to a general user to request the consultant user to participate in a consultation case.

[0028] Also, in the present embodiment, a user can purchase reward points through the system, and as a setting for a consultation case, a reward equal to or less than the reward points held by the general user who creates the consultation case and equal to or more than a predetermined reward point can be set. Here, the reward may be virtual currency (points) on the system or legal currency.

[0029] <Functional Configuration> FIG. 1 is a functional block diagram of the problem-solving support system according to the present embodiment. As described above, the problem-solving support system according to the present embodiment is configured such that a server device 100, a general user terminal 200, and a consultant user terminal 300 can communicate with each other via a network NW. Here, although the general user terminal 200 and the consultant user terminal 300 are not actually distinguished, they are distinguished and treated separately here for the purpose of explanation. Also, although there are a plurality of general user terminals 200 and consultant user terminals 300, only representative ones are shown here. In the present invention, the general user terminal 200 refers to a terminal device used by a general user, and the consultant user terminal 300 refers to a terminal device used by a consultant user.

[0030] The CPU includes a user registration means 101, a consultation case information registration means 102, a search means 103, an offer means 104, a participant registration means 105, a submission reception means 106, a submission evaluation means 107, a reward distribution means 108, a reward trend output means 109, and a contact means 110, and is connected to a database DB by wire or wirelessly.

[0031] As the general user terminal 200 and the consultant user terminal 300, a general computer device equipped with an arithmetic unit, a main storage device, an auxiliary storage device, a connection means to a network NW, and various input / output devices can be used. In this embodiment, it is assumed that a smartphone, a tablet terminal, or the like is used, but in addition, for example, an arbitrary computer device such as a PC (Personal Computer) may be used as the general user terminal 200 or the consultant user terminal 300.

[0032] The general user terminal 200 and the consultant user terminal 300 each include an input means 201, 301 and an output means 202, 302. In this embodiment, a touch panel display, a microphone, a camera, etc. are provided as the input means 201, 301, and a touch panel display, a speaker, etc. are provided as the output means 202, 302.

[0033] <Hardware Configuration> FIG. 2 is a diagram showing an example of the hardware configuration of the server device 100. The server device 100 includes, as a hardware configuration, a communication unit 1, a processing unit 2, and a storage unit 3.

[0034] The communication unit 1 executes communication control with the communication network NW to perform inputs necessary for operating the problem-solving support system and outputs related to the operation results.

[0035] The processing unit 2 includes one or more processors such as a CPU, and performs the overall operation processing of the server device 100 by executing the problem-solving support system according to the present invention, an OS, browser software, and other applications.

[0036] The storage unit 3 is an HDD, ROM, RAM, etc., and stores data and the like used when the problem-solving support system according to the present invention and the processing unit 2 execute processing based on a program. When the processing unit 2 executes processing based on the stored problem-solving support program, the above-described functional configuration is realized. Further, the storage unit 3 functions as a database DB in the present invention.

[0037] <Description of Embodiment> Hereinafter, an embodiment of the present invention will be described. In this embodiment, a user logs in to a website. Then, the user terminal and the server device communicate with each other via a network. It is assumed that the operations described below are performed by the input means on the website output by the output means.

[0038] The user registration means 101 registers user information. In this embodiment, the user registration means 101 receives the input of the user's email address, password, and nickname via the general user terminal 200 or the consultant user terminal 300, and registers them in the database DB as login information in association with the user identification information.

[0039] Further, in this embodiment, via the consultant user terminal 300, the input of the name, self-introduction text, consultable categories, etc. is received, and registered in the database DB as consultant information in association with the user identification information. Further, the consultable categories include subject information such as human relations, life, work / business, health, etc.

[0040] The consultation case information registration means 102 registers the information of the consultation case. In this embodiment, the consultation case information registration means 102 receives the input of the category, title, details, consultant's wish, the number of consultant users to be recruited, consultation period, reward points, etc. via the general user terminal 200. Then, it is registered in the database DB as consultation case information, associated with the consultation case identification information together with the user identification information of the general user.

[0041] Also, in this embodiment, the reward points are the total rewards paid to the consultant users participating in the consultation case. Further, in this embodiment, when the input of the reward amount is received, it is configured not to receive subsequent changes. Here, although the reward is in the form of reward points, for example, legal tender may also be used.

[0042] The search means 103 searches for users or consultation cases. In this embodiment, the search means 103 receives search conditions via the general user terminal 200 and searches for consultant users. As search conditions, for example, conditions such as consultable categories, introduction text keywords, nicknames, names, etc. are received. Then, the search means 103 extracts consultant information based on the input conditions by referring to the database DB and displays it on the screen of the general user terminal 200 via the output means 202.

[0043] In this embodiment, the search means 103 further receives search conditions from the general user terminal 200 or the consultant user terminal 300 and searches for consultation cases. As search conditions, for example, conditions such as categories, keywords, minimum reward amount, maximum reward amount, etc. are received. Then, the search means 103 extracts consultation case information based on the input conditions by referring to the database DB and displays it on the screen of the general user terminal 200 or the consultant user terminal 300 that input the search conditions. Here, the keyword corresponds to any word included in the consultation case information.

[0044] The offer means 104 sends and receives offers between user terminals. In the present embodiment, two types of offers are provided: an offer from the general user terminal 200 that requests participation in a registered consultation case to the consultant user terminal 300, and an offer from the consultant user terminal 300 to the general user terminal 200. First, in the present embodiment, when an offer is sent from the general user terminal 200 that requests participation in a registered consultation case to the consultant user terminal 300, the following processing is performed. When an offer on the general user terminal usage screen described later is selected, the offer means 104 associates the consultation case information selected on the general user terminal 200 with the consultant information that received the offer and registers it in the database DB. Then, the registered consultant information is displayed on the screen of the general user terminal 200.

[0045] Also, in the present embodiment, when an offer is sent from the consultant user terminal 300 to the general user terminal 200, the following processing is performed. When an offer on the consultant user terminal usage screen described later is selected, the offer means 104 associates the consultant information corresponding to the consultant user terminal 300 with the consultation case information specified by the consultant user and registers it in the database DB. Then, the registered consultation case information is displayed on the screen of the consultant user terminal 300.

[0046] Also, in the present embodiment, offer cancellation, offer cancellation, offer acceptance, and offer rejection on the user terminal usage screen are performed by a process similar to the process of sending and receiving the above offers via the offer means 104.

[0047] In this embodiment, an offer transmitted and received between the general user terminal 200 and the consultant user terminal 300 enables the consultant user to participate in a consultation case having consultation case information registered by the general user terminal 200 that transmitted and received the offer, when the other party accepts the offer. Further, in this embodiment, those who have not given acceptance are not allowed to view the information exchange in the consultation case or make posts. Further, the offer means 104 of this embodiment is configured not to accept an offer for a consultation case after the start of the consultation.

[0048] The participant registration means 105 registers the consultant user as a participant in the consultation case. In this embodiment, the participant registration means 105 registers, as a participant, a consultant user who has been permitted to participate in the consultation case by approval of the offer, in association with the consultation case identification information together with the user identification information of the consultant user, as participant information in the database DB. The participant registration means 105 of this embodiment is configured not to register participants for a consultation case after the start of the consultation.

[0049] Further, in this embodiment, the participant registration means 105 displays the consultation case information for which the registration has been made on the screen of the consultant user terminal 300 of the consultant user who has registered to participate in the consultation case. Further still, in this embodiment, the participant registration means 105 displays the information of the consultant user who has registered to participate on the screen of the general user terminal 200 of the general user who registered the consultation case for which the registration has been made.

[0050] When the number of consultant users participating in the consultation case is the same as the number registered by the consultation case information registration means 102, the consultation is started, and the submission reception means 106 starts receiving submissions from the consultant user terminal 300. Also, in another embodiment, even when the number of participants in the consultation case has not reached the recruitment number of the consultation case, the consultation case may be configured to be started when a button such as a consultation start button is selected on the general user terminal 200 that has registered the consultation case information. Then, the submission reception means 106 registers the received submission in the database DB in association with the consultation case identification information, the consultant user identification information, the date and time, and the submission identification information. In the present embodiment, during the consultation period, the input of submissions is configured to be accepted any number of times.

[0051] Also, in the present embodiment, when the submission reception means 106 enables the reception of submissions, the server device 100 notifies the user registered in association with the consultation case that the submission of information has become possible. In the present embodiment, an email is sent to the email address (user information) of the user. Then, the user who has received the email can know that the submission of information has become possible.

[0052] The submission evaluation means 107 receives an evaluation of the submitted information. In the present embodiment, the submission evaluation means 107 receives an evaluation for each registered submission from the general user terminal 200 that has registered the consultation case for the submission registered by the submission reception means 106. Then, the submission evaluation means 107 registers the evaluation information in the database DB in association with the submission identification information.

[0053] In this embodiment, the submission evaluation means 107 accepts the evaluation to be changeable any number of times during the period. In another embodiment, it may be configured so that the change cannot be made after a certain period. Also, in this embodiment, the evaluation points for each provided submission are configured to be selectable, for example, from 1 point to 5 points. Further, in this embodiment, for submissions that are not worthy of evaluation, such as greeting messages, evaluation points may not be given, and in that case, the evaluation points are configured to be zero points. Furthermore, in this embodiment, the submission evaluation means 107 is configured to accept evaluations until a certain period has elapsed after the consultation period ends.

[0054] The reward distribution means 108 distributes the reward points registered as consultation case information. In this embodiment, the reward distribution means 108 calculates an evaluation rate based on the evaluation points for each consultant user received from the general user terminal 200 accepted by the submission evaluation means 107. In this embodiment, the reward distribution means 108 calculates the evaluation rate for each consultant user terminal 300 as the ratio (B / A) of the evaluation points (B) of each consultant user to the total (A) of all evaluation points received from the general user terminal 200 that registered the consultation case information of the said consultation case. Then, based on the calculated evaluation rate, the reward points received from the general user terminal 200 are distributed. In this embodiment, the distribution of the reward is determined based on the evaluation at the end of the consultation period. And the reward distribution means 108 subtracts the reward points from the points held by the general user terminal 200 and displays them on the screen of the general user terminal 200. Furthermore, the reward distribution means 108 adds the reward points distributed to the points held by each consultant user and displays them on the screen of the consultant user terminal 300.

[0055] The reward trend output means 109 outputs an evaluation rate trend graph. In this embodiment, the reward trend output means 109 displays it on the screen of the consultant user terminal 300 that participates in the consultation case based on the evaluation rate calculated by the reward distribution means 108. In this embodiment, as an output method, the reward trend output means 109 displays the trend of the evaluation rate (%) for each consultant user by a graph with the evaluation rate (%) on the vertical axis and the date on the horizontal axis. By configuring it in this way, by displaying the evaluation rates of the consultant himself and other consultants at any point during the consultation period, the competition principle is made to work, and continuous provision of high-quality information is promoted also for the remaining period of the consultation period.

[0056] The contact means 110 performs transmission and reception of simple chats between user terminals. In this embodiment, the contact means 110 transmits a direct message from the general user terminal 200 to the consultant user terminal 300 or from the consultant user terminal 300 to the general user terminal 200. Then, the contact means 110 associates the user information of the sender and receiver of the direct message, the date and time, and the post identification information, and registers them in the database DB. In this embodiment, message exchange is possible separately from the consultation case, and it is configured so that the consultation content can be confirmed and it can be confirmed whether the consultant has skills and experience.

[0057] <Login process> FIG. 3 is a screen when a user performs user registration in this embodiment. When the user registration button W11 is selected on the user registration screen W1, an input section is displayed. Then, the user registration means 101 accepts the input of each item in the input section, that is, the type (general user or consultant user), email address, password, and nickname. When the registration button W13 is selected, the user registration means 101 registers the received information in the database and completes the user registration.

[0058] Figure 4 is the screen when the user logs in in this embodiment. The login screen W2 accepts the selection of the login button W12 from the user. Then, the login screen W2 accepts the input of the type (general user or consultant user), email address, and password. When the input of the login button W22 is accepted, it is confirmed whether the input of each received item is the same as the information registered in the database DB by the user registration means 101. And when each received item is registered, the user's login is enabled.

[0059] <Process flowchart of the present invention> First, the processing until the consultation case is started in this embodiment will be described with reference to FIG. 5. Note that the processing shown here is only an example, and the order of the processing may be arbitrarily changed.

[0060] First, in step S1, the consultation case information registration means 102 accepts the input of the consultation case information from the general user terminal 200 and registers it in the database DB. At this time, the consultation case information registration means 102 accepts the number of consultant users recruited as the consultation case information.

[0061] In steps S2 to S3, the participant registration means 105 accepts the participation of the consultant user in the consultation case until the number of consultant users recruited for the consultation case and the number of participants are the same.

[0062] In step S4, when the number of consultant users participating in the consultation case and the number of consultant users recruited for the consultation case are the same, the consultation period is started.

[0063] Next, the processing when registering the participants in the consultation case in step S2 specifically will be described with reference to FIG. 6. Note that the processing shown here is only an example, and the order of the processing may be arbitrarily changed.

[0064] Fig. 6(a) is a flowchart of a process for a general user terminal 200 to request participation of a consultant user terminal 300 in the consultation case. Fig. 6(b) is a flowchart of a process for the consultant user terminal 300 to request participation in the consultation case.

[0065] In step Sa1, the search means 103 receives an input of search conditions for consultant information from the general user terminal 200 and performs a search for consultant information. In this embodiment, the search means 103 extracts the searched consultant information and displays the extracted consultant information on the screen of the general user terminal 200 of the general user.

[0066] In step Sa2, the offer means 104 receives a selection of an offer from the general user terminal 200 and displays on the screen of the consultant user terminal 300 that has registered the consultant information with the selected offer that the offer has been selected. When an offer acceptance is selected on the consultant user terminal 300 from which the offer has been selected from the general user terminal 200 (Yes in Sa3), the consultant user having the consultant user terminal 300 that has received the offer from the general user terminal 200 is registered in the database DB as a participant in the consultation case (Sa4). On the other hand, when the offer is rejected (No in Sa3), no participant registration for the consultation case is performed.

[0067] On the other hand, in step Sb1, the search means 103 receives an input of search conditions for consultation case information from the consultant user terminal 300 and performs a search for consultation case information. In this embodiment, the search means 103 extracts the searched consultation case information and displays the extracted consultation case information on the screen of the consultant user terminal 300 of the consultant user.

[0068] In step Sb2, the offering means 104 has an offer selected from the consultant user terminal 300, and displays on the screen of the general user terminal 200 that has registered the consultation case information with the selected offer that the offer has been selected. When an offer acceptance is selected on the general user terminal 200 from which the offer has been selected from the consultant user terminal 300 (Yes in Sb3), the consultant user having the consultant user terminal 300 that transmitted the offer from the consultant user terminal 300 is registered in the database DB as a participant in the consultation case (Sb4). On the other hand, when the offer is rejected (No in Sb3), no participant registration for the consultation case is performed.

[0069] Finally, the processing from when the consultation period starts until the reward is distributed will be described with reference to FIG. 7. Note that the processing shown here is only an example, and the order of the processing may be arbitrarily changed.

[0070] In steps D11 to D13, until the consultation period ends after the consultation period starts, the post reception means 106 receives posts from the consultant user terminal 300. Then, the post evaluation means 107 receives the input of evaluation points from the general user terminal 200 for each received post. In the present embodiment, with the day after the consultation start date as the starting date, the consultation period is configured to end when the consultation period registered as the consultation case information has elapsed. Also, in the present embodiment, as long as the consultation period has not ended, posting and input of evaluation points can be performed any number of times.

[0071] In steps D14 to D15, the post evaluation means 107 receives from the general user terminal 200 the input of evaluation points for posts that could not be evaluated during the consultation period.

[0072] In step D16, the reward distribution means 108 calculates an evaluation rate based on all the evaluation points received from the general user terminal 200. In this embodiment, when the reward distribution means 108 does not receive an input of evaluation points from the general user terminal 200, it is configured such that the evaluation points of all consultant users are the same.

[0073] In step D17, the reward distribution means 108 distributes the reward points registered as consultation case information based on the evaluation rate calculated in step D16. Then, the reward distribution means 108 subtracts the reward points from the points held by the general user and displays it on the screen of the general user terminal 200. Furthermore, the reward distribution means 108 adds the reward points distributed to the points held by each consultant user and displays it on the screen of the consultant user terminal 300.

[0074] Hereinafter, the embodiment will be described for each of the usage screens of the general user terminal 200 and the consultant user terminal 300 after login.

[0075] <Usage Screen of General User Terminal 200> FIG. 8 is a diagram showing an example of a consultation case screen registered by a general user of the general user terminal 200 in this embodiment. In this embodiment, the consultation cases registered by the general user are collectively referred to as "everyone's cases", and as a consultation case screen, the "everyone's cases" screen W3 shown in FIG. 8 is exemplified. The "everyone's cases" screen W3 includes a search item W31 and a search button W32. When the search item W31 is selected, it is possible to narrow down the category of the consultation case, the keyword of the consultation case, the minimum value of the reward amount, and the maximum value of the reward amount. Then, when the search button W32 is selected, the search means 103 checks whether the input item is registered in the database. And when the consultation case information corresponding to the input item is stored, the search means 103 extracts the consultation case information that satisfies all the items, and the extracted consultation case information W34 is displayed on the "everyone's cases" screen W3.

[0076] Here, when the consultation case registration button W33 is selected, the consultation case registration form W35 by the general user shown in FIG. 9 is displayed overlaid on the everyone's case screen W3. In the present embodiment, a consultation case can be registered from the consultation case registration form W35 by the general user. The consultation case registered by the general user is called a My case. Here, the consultation case information registration means 102 accepts the input of the category, title, details, and the hope of the consultant, the number of consultant users to be recruited, the consultation period, and the reward points of the consultation case, and registers them in the database DB.

[0077] FIG. 10 is a diagram showing an example of the My case screen W4 of a consultation case in which the number of people registered by the consultation case information registration means 102 is the same as the number of people registered by the participant registration means 105. The My case screen W4 includes My case information W41 and contacted consultants W42. The My case information W41 includes the consultation case information received and registered from the general user terminal 200 in the consultation case registration form W35 by the general user, and the status of the consultation case (during the operation meeting). Further here, "to the war room" can be selected in the status of the consultation case.

[0078] Also, the contacted consultants W42 display the consultant information W43 of the participants in the consultation case, that is, the consultant user whose offer sent by the offer means 104 has been accepted, or the consultant user who has accepted the offer received by the offer means 104. In the present embodiment, by selecting the detail button included in the My case information W41, the contacted consultants W42 and the consultant search results described later can be displayed for each consultation case information associated with the selected button.

[0079] Here, the consultant information W43 includes a nickname, a name, an offer status (matching established), and a self-introduction text. When a message is selected, a simple chat between the consultant user terminal 300 and the general user terminal 200 can be transmitted via the contact means 110.

[0080] FIG. 11 is a diagram showing an example of the My Case screen W4 of a consultation case where the number of people registered by the participant registration means 105 is less than the number of people registered by the consultation case information registration means 102. In this case, the My Case screen W4 includes My Case information W41, contacted consultants W42, consultant search W44, and consultant search results W45. The status of the consultation case in the My Case information W41 is displayed as "Consultant recruitment in progress". Further, here, the offer status of the consultant information W43 included in the contacted consultants W42 is displayed as "Offer request in progress". This indicates that an offer has been sent from the consultant user terminal 300 to the general user terminal 200 via the offer means 104 and is being displayed via the output means 202.

[0081] Here, when an offer acceptance is selected, the offer status is displayed as "matching established". When an offer rejection is selected, the offer status is displayed as "offer not established". Then, when an offer acceptance / or rejection is selected, "matching established" / or "matching not established" is displayed on the contact screen (to be described later) of the consultant user terminal 300 via the offer means 104.

[0082] The search means 103 receives the input of the consultant search W44 and checks whether the input items are registered in the database DB. Then, when the consultant information corresponding to the input items is stored, the search means 103 extracts the consultant information that satisfies all the items and displays the extracted consultant information on the screen of the general user terminal 200 of the general user. The displayed consultant information W43 includes a nickname, a name, a consultable category, and a self-introduction text.

[0083] FIG. 12 is a diagram showing an example of the My case screen W4 after the message exchange request W46 included in the consultant information W43 of the consultant search result W45 in FIG. 11 is selected. In the present embodiment, when the message exchange request W46 is selected, the consultant information including the selected message exchange request W46 is deleted from the consultant search result W45. Then, the deleted consultant information W43 is displayed in the contacted consultant W42. In this case, the offer status is displayed only through the message exchange and the output means 202. When the message included in the consultant information W43 is selected, a simple chat can be transmitted between the consultant user terminal 300 that has registered the consultant information including the selected message via the contact means 110 and the general user terminal 200 that has selected the message.

[0084] Also, when the offer W48 in FIG. 12 is selected, although the figure is omitted, the offer status is displayed as "offering", and an offer is sent to the consultant user terminal 300 via the offer means 104. Also, when the offer status is "offering", offer cancellation becomes selectable, and when offer cancellation is selected, the offer is cancelled. Then, when the offer is cancelled, the offer status is displayed as "offer cancelled", and it is displayed as "offer cancelled" on the contact screen described later on the consultant user terminal 300 via the offer means 104. Note that the selection of the offer and the selection of offer cancellation may be configured to be selectable multiple times.

[0085] FIG. 13 is a diagram showing an example of the My case screen W4 after the offer W47 included in the consultant information W43 of the consultant search result W45 in FIG. 11 is selected. In the present embodiment, when the offer W47 is selected, the consultant information W43 including the selected offer W47 is deleted from the consultant search result W45. Then, the deleted consultant information W43 is displayed in the contacted consultant W42. In this case, the offer status is displayed via the output means 202 as "offering". Then, an offer is sent to the consultant user terminal 300 via the offer means 104. When offer cancellation is selected, the offer status is displayed as "offer cancelled", and it is displayed as "offer cancelled" on the contact screen described later on the consultant user terminal 300. Note that the selection of the offer and the selection of offer cancellation may be configured to be selectable multiple times.

[0086] As described above, by enabling the transmission and reception of offers by the offer means 104 and communication of intentions by simple chat by the contact means 110, it is possible to confirm the content of the consultation case in advance and the experience and skills of the consultant, and to reduce mismatches in the selection of the consultation partner.

[0087] <Usage screen of the consultant user terminal 300> In FIG. 14, an example of the consultant information registration screen W5 of the consultant user terminal 300 is displayed. The consultant information registration screen W5 includes a basic information W51 and a consultant information W52. The basic information includes a nickname and an email address received by the user registration means 101 at the time of login. Further, the consultant information W52 includes a name, a self-introduction text, and a category for which consultation is possible. In the present embodiment, it is possible to leave the name unset in the case of anonymity.

[0088] FIG. 15 shows an example of the case search screen W6 of the consultant user terminal 300 in the present embodiment. The case search screen W6 of the consultant user terminal 300 includes a search item W31 and a search button W32, similar to the everyone's case screen W3 of the general user terminal 200. When a message exchange request included in the consultation case information W61 extracted by the search means 103 is selected, simple chat can be transmitted and received between the general user terminal 200 that registered the extracted consultation case and the consultant user terminal 300 that selected the message exchange request. Further, when an offer is selected, an offer is transmitted from the consultant user terminal 300 to the general user terminal 200.

[0089] FIG. 16 shows an example of the contact screen W7 of the consultant user terminal 300 in the present embodiment. The contact screen W7 includes a consultation case item W71 by status and consultation case information W72 for each status. The consultation case item W71 by status includes only message exchange, an offer from oneself, an offer from a user, rejected, accepted, in operation, operation completed, and matching not established. When any of these is selected, a list of corresponding users or consultation cases with corresponding statuses is displayed.

[0090] In FIG. 16, an offer from oneself is selected in the consultation case item W71 by status, and the consultation case information W72 displays the consultation case information for which an offer has been sent from oneself. In this case, when a message included in the consultation case information W72 is selected, a simple chat can be transmitted and received between the general user terminal 200 that registered the consultation case information W72 and the consultant user terminal 300 that selected the message included in the consultation case information W72. Also, when offer cancellation is selected, the offer to the general user terminal 200 is cancelled, and the offer statuses of the general user terminal 200 that registered the consultation case information W72 and the consultant user terminal 300 that selected the offer cancellation are changed to offer cancelled.

[0091] FIG. 17 shows an example of a screen for each consultation case item W71 by status. In FIG. 17(a), an offer from the user is selected in the consultation case item W71 by status, and the consultation case information W73 registered by the general user terminal 200 that sent the offer is displayed. Also, in FIG. 17(b), rejected is selected in the consultation case item W71 by status, and the consultation case information W74 in which offer rejection included in the consultation case information W73 in FIG. 17(a) is selected is displayed. Furthermore, in FIG. 17(c), accepted is selected in the consultation case item W71 by status, and the consultation case information W76 in which offer acceptance included in the consultation case information W73 in FIG. 17(a) is selected is displayed.

[0092] In FIG. 17(a), when offer rejection included in the consultation case information W73 is selected, the consultation case information W73 is deleted from the screen in FIG. 17(a) and is displayed on the screen as the consultation case information W74 in FIG. 17(b). Furthermore, in FIG. 17(a), when offer acceptance included in the consultation case information W73 is selected, the consultation case information W73 is deleted from the screen in FIG. 17(a) and is displayed on the screen as the consultation case information W75 in FIG. 17(c).

[0093] As described above, the consultant user can easily manage the consultation cases that the user is involved in.

[0094] <Start of consultation case> In FIG. 18, an example of consultation case information W76 of a consultation case in a state where matching is established, the recruitment specified number is reached, and the consultation has started is displayed. When "To the war room" included in the consultation case information W76 is selected, the in-operation consultation case screen W77 in FIG. 19 is displayed overlaid on the contact screen W7, and the submission reception means 106 receives submissions from the consultant user terminal 300.

[0095] The in-operation consultation case screen W77 shows an example of receiving evaluation points from the general user terminal 200 via the submission evaluation means 107 for each submission received from the consultant user terminal 300. The in-operation consultation case screen W77 is displayed on the screens of the general user terminal 200 and the consultant user terminal 300 participating in the in-operation consultation case. In the present embodiment, for example, 1 to 5 points can be assigned to each submission. In the in-operation consultation case screen W77, the points are displayed as ★. In the present embodiment, submissions are possible any number of times during the period, and the assignment of evaluation points can be changed any number of times. In another embodiment, each piece of information that has been evaluated may be configured such that the evaluation points cannot be changed after a certain period from the time of the first evaluation.

[0096] Also, in the present embodiment, for submissions that are not worthy of evaluation such as greeting messages, evaluation points may not be given, and in that case, the evaluation points are configured to be zero points. Furthermore, in the present embodiment, the submission evaluation means 107 is configured to be able to receive evaluations until a certain period has elapsed after the consultation period ends. Also, in another embodiment, it may be configured to receive the input of evaluations collectively after the consultation period ends.

[0097] FIG. 20 is an example of an evaluation point transition screen W8 displayed on the screens of all consultant user terminals 300 participating in the consultation case in this embodiment. The evaluation point transition screen W8 includes a consultation case information selection column W81 and an evaluation point transition table W82 for each consultation case. In the consultation case information selection column W81, any one of the consultation cases during the consultation period or after the consultation period has ended is selected, and the outer frame of the selected consultation case information is configured to be thickly displayed. Then, the evaluation point transition table W82 of the selected consultation case information is displayed. Also, when "To the war room" included in the consultation case information is selected, the in-operation consultation case screen W77 of the consultation case is displayed overlaid on the evaluation point transition screen W8.

[0098] The evaluation point transition table W82 further includes an evaluation rate W83 and an evaluation point transition graph W84. The evaluation rate W83 displays the evaluation rate calculated based on the evaluation points acquired by the consultant user terminal 300. In this embodiment, the evaluation rate W83 is the ratio (B / A) of the evaluation points (B) given to each consultant user terminal 300 to the total (A) of the evaluation points given to each consultant user. Note that in this embodiment, when no evaluation points are received from the general user terminal 200, the evaluation points are evenly distributed so that all consultant user terminals 300 are the same.

[0099] In another embodiment, the average value of the evaluation points may be calculated for each consultant user terminal 300, and the ratio may be calculated. Specifically, the ratio (B / C) of the evaluation points (B) given to each consultant user terminal 300 to the number of posts (C) of each consultant user terminal 300 is calculated, and the ratio (B / C) is used as the evaluation points given to each consultant user terminal 300.

[0100] In the evaluation point transition graph W84, the evaluation rate (%) is shown on the vertical axis, and the consultation period (year / month / day) is shown on the horizontal axis, and the evaluation rate of each consultant user terminal 300 during the consultation period is displayed. Here, the consultation period is the period during which submissions from the consultant user terminal 300 can be accepted, starting from the day after the consultation case is started as the starting date and ending at the period registered as consultation case information. Furthermore, the evaluation point transition graph W84 is drawn based on the evaluation rate evaluated up to the elapsed year / month / day. In this embodiment, the year / month / day when the submission was made is displayed on the evaluation point transition graph. Also, in this embodiment, the graph of the consultant user terminal 300 using this screen is drawn and displayed with a line of a different color from the graphs of other consultant user terminals 300.

[0101] In this embodiment, when the consultation period of the consultation case ends, an alert for confirming whether to input evaluation points for a certain period is displayed on the screen of the general user terminal 200 for submissions that could not be evaluated during the consultation period. During the certain period, the submission evaluation means 107 accepts the input of evaluation points from the general user terminal 200 for submissions for which evaluation points could not be given. After the certain period has elapsed, the process proceeds to reward distribution. As another example, an evaluation completion button is displayed on the My Cases screen displayed on the general user terminal 200, and when the evaluation completion button is selected, the acceptance of evaluation input ends and the process proceeds to reward distribution.

[0102] After the consultation period ends and a certain period has passed, it is considered that the evaluation has been completed, and reward points are paid from the general user terminal 200 to each consultant user terminal 300. Reward points are paid from the general user terminal 200 to each consultant user terminal 300. For example, in this embodiment, the reward points are distributed according to the reward points received by the consultation case information registration means 102 and registered in association with the consultation case information, and the evaluation rate of each consultant user terminal 300 calculated based on the reward distribution means 108. Then, the reward point amount is subtracted from the general user's held points, and the reward points distributed to each consultant user's held points are added.

[0103] As described above, according to the problem-solving support system in this embodiment, it provides an incentive for information providers to continuously provide highly valuable information, and general users can continuously receive the provision of highly valuable information during the consultation period.

Description of Signs

[0104] 100: Server device 101: User registration means 102: Consultation case information registration means 103: Search means 104: Offer means 105: Participant registration means 106: Submission reception means 107: Submission evaluation means 108: Reward distribution means 109: Reward trend output means 110: Contact means 200: General user terminal 201: Input means 202: Output means 300: Consultant user terminal 301: Input means 302: Output means NW: Network DB: Database 1: Communication section 2: Processing section 3: Storage section W1: User registration screen W11: User registration button W12: Login button W13: User registration button W2: Login screen W21: Login button W3: Everyone's case screen of the general user terminal W31: Search item W32: Search button W33: Consultation case registration button W34: Consultation case information W35: Consultation Case Registration Form by General Users W4: My Case Screen W41: My Case Information W42: Contacted Consultants W43: Consultant Information W44: Consultant Search W45: Consultant Search Results W46: Wish to Exchange Messages W47: Offer W48: Offer W5: Consultant Information Registration Screen W51: Basic Information W52: Consultant Information W6: Case Search Screen for Consultant User Terminals W61: Consultation Case Information W7: Contact Screen W71: Consultation Case Items by Status W72: Consultation Case Information by Status W73: Consultation Case Information with Accepted Offers W74: Consultation Case Information with Rejected Offers W75: Consultation Case Information with Accepted Offers W76: Consultation Cases in Operation W77: Consultation Case Screen in Operation W8: Evaluation Point Transition Screen W81: Consultation Case Information Selection Column W82: Evaluation Point Transition Table W83: Evaluation Rate W84: Evaluation Point Transition Graph

Claims

1. A system for promoting information provision for problem-solving, comprising: a consultation case information registration means for receiving input of information on a consultation case for problem-solving from an information provision requester and registering it as a setting of the consultation case; a participant registration means for registering an information provider participating in the consultation case as a participant; a submission reception means for receiving information provided by the participant and storing it in a storage unit; a submission evaluation means for receiving an evaluation of the information provided by the participant from the information provision requester and storing it in association with the provided information; a reward distribution means for determining the distribution of rewards for the participant based on the evaluation stored by the submission evaluation means; a reward trend output means, and the consultation case information registration means receives input of a consultation period from the information provision requester as information on the consultation case and registers it as a setting of the consultation case, the submission reception means receives a plurality of pieces of information from each participant during the consultation period, the submission evaluation means receives an ad-hoc evaluation by the information provision requester for each piece of information provided by the information provider during the consultation period, stores the provided information and the ad-hoc evaluation in association with each other in the storage unit, the reward trend output means displays, on a screen, the trend of the evaluation rate based on the ad-hoc evaluation for each participant based on the ad-hoc evaluation, the reward distribution means determines the distribution of the reward based on the evaluation at the end of the consultation period, a problem-solving support system.

2. A system for promoting information provision for problem-solving, comprising: a consultation case information registration means for receiving input of information on a consultation case for problem-solving from an information provision requester and registering it as a setting of the consultation case; a participant registration means for registering an information provider participating in the consultation case as a participant; a submission reception means for receiving information provided by the participant and storing it in a storage unit; a submission evaluation means for receiving an evaluation of the information provided by the participant from the information provision requester and storing it in association with the provided information; a reward distribution means for determining the distribution of rewards for the participant based on the evaluation stored by the submission evaluation means, the consultation case information registration means receives input of the number of participants recruited for the consultation case as information on the consultation case and registers it as a setting of the consultation case, The problem-solving support system in which the submission reception means starts receiving information provision from participants when the number of the participants is the same as the number obtained by the consultation case information registration means.

3. The system further comprises an offer means for receiving an offer from the information requestor who registered the consultation case or the information provider, asking the information provider to participate in the consultation case, The participant registration means registers the information provider as the participant in the consultation case by approval of the offer, according to the problem-solving support system of Claim 1 or Claim 2.

4. The consultation case information registration means further receives input of the reward from the information requestor in advance and registers it as the setting of the consultation case. The reward distribution means determines the distribution of the reward based on the reward and the evaluation, according to the problem-solving support system of any one of Claims 1 to 3.

5. A method for promoting information provision for problem-solving, A consultation case information registration step of receiving input of the number of information providers to be recruited for a consultation case for problem-solving from an information requestor and registering it as the setting of the consultation case; A participant registration step of registering an information provider who participates in the consultation case as a participant; A submission reception step of receiving information provision from the participant and storing it in a storage unit; A submission evaluation step of receiving an evaluation of the information provided by the participant from the information requestor and storing it in association with the provided information; A reward distribution step of distributing a reward to the participant based on the evaluation received from the information requestor; A reward trend output step, causing a computer to execute, In the consultation case information registration step, input of a consultation period is received from the information requestor as information of the consultation case and registered as the setting of the consultation case; In the submission reception step, a plurality of pieces of information are received from each participant during the consultation period; In the submission evaluation step, during the consultation period, a timely evaluation by the information requestor is received for each piece of information from the information provider, and the provided information and the timely evaluation are stored in the storage unit in association with each other; In the reward trend output step, based on the timely evaluation, the trend of the evaluation rate based on the timely evaluation for each participant is displayed on the screen. A problem-solving support method in which, in the reward distribution step, the distribution of the reward is determined based on an evaluation at the end of the consultation period.

6. A method for promoting the provision of information for problem-solving, a consultation case information registration step of receiving an input of the number of information providers to be recruited for a consultation case for problem-solving from an information provision requester and registering it as a setting of the consultation case; a participant registration step of registering information providers participating in the consultation case as participants; a submission reception step of receiving information provided by the participants and storing it in a storage unit; a submission evaluation step of receiving an evaluation of the information provided by the participants from the information provision requester and storing it in association with the provided information; a reward distribution step of distributing a reward to the participants based on the evaluation received from the information provision requester; a reward transition output step, causing a computer to execute, in the consultation case information registration step, as information on the consultation case, an input of the number of participants to be recruited for the consultation case is received and registered as a setting of the consultation case; A problem-solving support method in which, in the submission reception step, reception of information provided by a participant is started when the number of participants is the same as the number obtained in the consultation case information registration step.

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