Care management support method, information processing apparatus, system, and program

Abstract

To improve a technology regarding care support.SOLUTION: A care management support method implemented by an information processing device includes: acquiring a schedule regarding a plan of care for a care needing person to whom a prescribed care level is set; determining whether or not to present a suggestion regarding level change of the care level on the basis of reference time contained in the information regarding the prescribed care level, and total time contained in the schedule regarding the plan; and presenting the suggestion when it is determined to present the suggestion.SELECTED DRAWING: Figure 5

Description

Technical Field

[0001] The present disclosure relates to a care management support method, an information processing apparatus, a system, and a program.

Background Art

[0002] Conventionally, technologies related to care support have been known. For example, Patent Document 1 discloses a visit planning apparatus that enables more efficient visits while minimizing the impact of changes even when it is necessary to change the schedule of a care visit plan for a target person.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] The technology of Patent Document 1 is a technology related to improving efficiency by changing the schedule in care visits, but no particular consideration has been given to improving the entire care management cycle including the care schedule. That is, there was room for improvement in the technology related to care support.

[0005] In view of such circumstances, an object of the present disclosure is to improve the technology related to care support.

Means for Solving the Problems

[0006] A care management support method according to an embodiment of the present disclosure is a care management support method executed by an information processing apparatus, acquiring a schedule regarding a care plan for a care recipient with a predetermined care level set, Based on the reference time included in the information related to the predetermined care level and the total time included in the schedule related to the plan, determine whether to present a suggestion regarding the consideration of changing the care level, and when it is determined to present the suggestion, present the suggestion.

[0007] Also, an information processing apparatus according to an embodiment of the present disclosure is an information processing apparatus including a control unit, wherein the control unit, obtains a schedule regarding the care plan for a care recipient with a predetermined care level set, determines whether to present a suggestion regarding the consideration of changing the care level based on the reference time included in the information related to the predetermined care level and the total time included in the schedule related to the plan, and presents the suggestion when it is determined to present the suggestion.

[0008] Also, a program according to an embodiment of the present disclosure causes a computer to, obtain a schedule regarding the care plan for a care recipient with a predetermined care level set, determine whether to present a suggestion regarding the consideration of changing the care level based on the reference time included in the information related to the predetermined care level and the total time included in the schedule related to the plan, and when it is determined to present the suggestion, present the suggestion.

Advantages of the Invention

[0009] According to an embodiment of the present disclosure, the technology related to care support can be improved.

Brief Description of the Drawings

[0010]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Figure 10

Figure 11

Figure 12

Figure 13

Figure 14

Embodiments for Carrying Out the Invention

[0011] Hereinafter, a care management support system 1 according to an embodiment of the present disclosure will be described with reference to the drawings.

[0012] In each figure, the same or corresponding parts are denoted by the same reference numerals. In the description of the present embodiment, the description of the same or corresponding parts will be omitted or simplified as appropriate.

[0013] With reference to FIG. 1, the outline and configuration of the care management support system 1 according to the present embodiment will be described.

[0014] The care management support system 1 according to this embodiment includes a plurality of terminal devices 10 and an information processing device 20. The plurality of terminal devices 10 and the information processing device 20 are communicably connected to a network 30 including, for example, a mobile communication network and the Internet.

[0015] The plurality of terminal devices 10 are arbitrary devices used by each user (for example, a care worker, a nurse, a care manager, a nurse, etc.). For example, general-purpose electronic devices such as smartphones or tablet terminals, or dedicated electronic devices can be adopted as the terminal devices 10. Although FIG. 1 shows an example in which the care management support system 1 includes three terminal devices 10, the present invention is not limited to this. The care management support system 1 may include less than three terminal devices 10, or may include four or more terminal devices 10.

[0016] The information processing device 20 is, for example, a server device installed in a data center or the like. For example, the information processing device 20 is a server belonging to a cloud computing system or other computing system. The information processing device 20 can communicate with the terminal device 10 via the network 30. Although FIG. 1 shows an example in which the care management support system 1 includes one information processing device 20, the present invention is not limited to this. The care management support system 1 may include two or more information processing devices 20.

[0017] First, the outline of this embodiment will be described, and the details will be described later. The information processing device 20 acquires information related to the degree of care for the care recipient and the schedule of care (hereinafter also referred to as care) for the care recipient. The information processing device 20 also acquires the care performance information from the care database. In this embodiment, a care recipient is a person who needs care or support in daily life.

[0018] Furthermore, based on the information related to the care level, the schedule, and the care performance information, the information processing apparatus 20 presents suggestions regarding the care recipient. The suggestions include improvement proposals and warnings in care management for the care recipient. For example, the suggestions include a proposal to change the classification of the care level set for the care recipient (hereinafter referred to as "consideration of level change"), etc. The information processing apparatus 20 presents the suggestions to a user such as an administrator.

[0019] As described above, according to the present embodiment, the information processing apparatus 20 presents suggestions regarding the care recipient based on the information related to the care level, the schedule, and the care performance information. That is, according to the present embodiment, the technology related to care support is improved in that the improvement proposals related to the care management cycle are determined by comprehensively considering the information related to the care level, the schedule, and the performance information.

[0020] Next, each component of the care management support system 1 will be described in detail.

[0021] (Configuration of the terminal device) As shown in FIG. 2, the terminal device 10 includes a control unit 11, a storage unit 12, a communication unit 13, an input unit 14, and an output unit 15.

[0022] The control unit 11 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (central processing unit) or a GPU (graphics processing unit), or a dedicated processor specialized for specific processing. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or an ASIC (application specific integrated circuit). The control unit 11 executes processes related to the operation of the terminal device 10 while controlling each part of the terminal device 10.

[0023] The memory unit 12 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, RAM (random access memory) or ROM (read only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read only memory). The memory unit 12 functions as, for example, a main memory device, an auxiliary memory device, or a cache memory. The memory unit 12 stores data used for the operation of the terminal device 10 and data obtained by the operation of the terminal device 10.

[0024] The communication unit 13 includes at least one interface for external communication. The communication interface may be either a wired communication interface or a wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface is, for example, an interface corresponding to a mobile communication standard such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface corresponding to a short-range wireless communication such as Bluetooth (registered trademark). The communication unit 13 receives data used for the operation of the terminal device 10 and transmits data obtained by the operation of the terminal device 10.

[0025] The input unit 14 includes at least one input interface. The input interface is, for example, a physical key, a capacitive key, a pointing device, or a touch screen provided integrally with the display. The input interface may also be, for example, a microphone that receives voice input, or a camera that receives gesture input. The input unit 14 receives an operation for inputting data used for the operation of the terminal device 10. Instead of being provided in the terminal device 10, the input unit 14 may be connected to the terminal device 10 as an external input device. As the connection method, for example, any method such as USB (Universal Serial Bus), HDMI (registered trademark) (High-Definition Multimedia Interface), or Bluetooth (registered trademark) can be used.

[0026] The output unit 15 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as audio. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 15 performs a display output of data obtained by the operation of the terminal device 10. Instead of being provided in the terminal device 10, the output unit 15 may be connected to the terminal device 10 as an external output device. As the connection method, for example, any method such as USB, HDMI (registered trademark), or Bluetooth (registered trademark) can be used.

[0027] The functions of the terminal device 10 are realized by executing the program according to this embodiment on a processor corresponding to the terminal device 10. That is, the functions of the terminal device 10 are realized by software. The program causes the computer to execute the operation of the terminal device 10, thereby causing the computer to function as the terminal device 10. That is, the computer functions as the terminal device 10 by executing the operation of the terminal device 10 according to the program.

[0028] In this embodiment, the program can be recorded on a computer-readable recording medium. The computer-readable recording medium includes non-transitory computer-readable media, such as magnetic recording devices, optical discs, magneto-optical recording media, or semiconductor memories. The distribution of the program is performed, for example, by selling, transferring, or lending a portable recording medium such as a DVD (digital versatile disc) or CD-ROM (compact disc read only memory) on which the program is recorded. The distribution of the program may also be performed by storing the program in the storage of an external server and transmitting the program from the external server to other computers. The program may also be provided as a program product.

[0029] Some or all of the functions of the terminal device 10 may be realized by a dedicated circuit corresponding to the control unit 11. That is, some or all of the functions of the terminal device 10 may be realized by hardware.

[0030] (Configuration of the information processing apparatus)

[0031] As shown in FIG. 3, the information processing apparatus 20 includes a control unit 21, a storage unit 22, and a communication unit 23.

[0032] The control unit 21 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU or GPU, or a dedicated processor specialized for specific processing. The dedicated circuit is, for example, an FPGA or ASIC. The control unit 21 controls each part of the information processing apparatus 20 and executes processing related to the operation of the information processing apparatus 20.

[0033] The storage unit 22 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, a RAM or a ROM. The RAM is, for example, a SRAM or a DRAM. The ROM is, for example, an EEPROM. The storage unit 22 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 22 stores data used for the operation of the information processing apparatus 20 and data obtained by the operation of the information processing apparatus 20.

[0034] In the present embodiment, the storage unit 22 stores the care database 220. An example of the care database 220 is shown in FIG. 4. For example, the care database 220 includes an ID of the care recipient, information related to the degree of care, information related to short-term goals, a schedule, and performance information.

[0035] The ID of the care recipient is information that uniquely identifies the care recipient. For example, the ID of the care recipient may be a number or a symbol assigned to a resident of an institution such as a care facility or an elderly facility. In the present embodiment, an example in which the care recipient is a resident of an institution is described, but the care recipient is not limited to this. For example, the care recipient may be a person receiving home care.

[0036] The information related to the care level is information determined by the care level. The care level is an index indicating how much care or support is required in daily life. In this embodiment, the care level can be evaluated in seven levels: care level 1 to 5 and support required 1 to 2. For each care recipient, a predetermined care level is set based on the assessment of each care recipient. The information related to the care level is information determined based on the predetermined care level set in this way. For example, the information related to the care level may include a first reference time. The first reference time is the reference assistance time corresponding to a care level one level higher than the predetermined care level. Also, for example, the information related to the care level may include a second reference time. The second reference time is the reference assistance time corresponding to the predetermined care level. Also, for example, the information related to the care level may include a third reference time. The third reference time is the reference assistance time for each of the predetermined cares (hereinafter also referred to as predetermined cares) at the predetermined care level. The predetermined cares include cares related to excretion, movement, drinking water, taking medicine, personal hygiene, housework, and bathing. In this embodiment, the information related to the care level will be described as including the first reference time, the second reference time, and the third reference time.

[0037] The information related to the short-term goal includes the content of the short-term goal and the information of the end date. The short-term goal is a specific goal set for each care recipient based on the care plan. The end date of the short-term goal is the date when the short-term goal is achieved.

[0038] The schedule is information regarding the planned care set for each care recipient during a predetermined period. The predetermined period is, for example, two weeks. The schedule includes, for example, information on the type, content, number of care items, and planned care date and time of the care to be implemented in the next two weeks. Such a schedule is determined based on the standard number of cares according to the care level of the care recipient, etc. Also, such a schedule is appropriately adjusted based on the past care performance for the care recipient and the requests from the care recipient, etc.

[0039] The performance information is any information related to the performance of care provided to each care recipient during a predetermined period. The predetermined period is, for example, two weeks. Here, the performance information includes, in addition to the performance of care scheduled and implemented in advance in the schedule, information on the performance of care that was not scheduled in advance in the schedule (hereinafter also referred to as unscheduled care). That is, unscheduled care is care that was not originally scheduled in the schedule. For example, unscheduled care includes emergency excretion care and the like.

[0040] At least some of the data in the care database 220 is created or edited based on user input to the plurality of terminal devices 10 or the information processing device 20. Note that at least some of the data in the care database 220 may be automatically created or edited by a measuring device such as a wearable device held by the care recipient.

[0041] The communication unit 23 includes at least one external communication interface. The communication interface may be either a wired communication or a wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN interface or a USB. In the case of wireless communication, the communication interface is, for example, an interface corresponding to a mobile communication standard such as LTE, 4G, or 5G, or an interface corresponding to a short-range wireless communication such as Bluetooth (registered trademark). The communication unit 23 receives data used for the operation of the information processing device 20 and transmits data obtained by the operation of the information processing device 20.

[0042] The functions of the information processing device 20 are realized by executing a program according to the present embodiment on a processor corresponding to the control unit 21. That is, the functions of the information processing device 20 are realized by software. The program causes a computer to execute the operations of the information processing device 20, thereby causing the computer to function as the information processing device 20. That is, the computer functions as the information processing device 20 by executing the operations of the information processing device 20 according to the program.

[0043] In this embodiment, a computer temporarily stores, for example, a program recorded on a portable recording medium or a program transmitted from a server in a main memory device. Then, the computer reads the program stored in the main memory device with a processor and executes processing according to the read program with the processor. The computer may directly read a program from a portable recording medium and execute processing according to the program. Each time the computer receives a program from an external server, the computer may sequentially execute processing according to the received program. Processing may be executed by a so-called ASP (application service provider) type service that realizes functions only by execution instructions and result acquisition without transmitting a program from the external server to the computer. A program includes information for use in processing by an electronic computer that conforms to the program. For example, data that is not a direct instruction to a computer but has a property that defines the processing of the computer corresponds to "what conforms to the program".

[0044] Some or all of the functions of the information processing apparatus 20 may be realized by a dedicated circuit corresponding to the control unit 21. That is, some or all of the functions of the information processing apparatus 20 may be realized by hardware.

[0045] (Operation of the information processing apparatus) With reference to FIG. 5, the operation of the information processing apparatus 20 according to this embodiment will be described. FIG. 5 is a flowchart showing an example of a method executed by the information processing apparatus 20 according to this embodiment.

[0046] Step S100: The control unit 21 of the information processing apparatus 20 acquires information related to the degree of care of each care recipient and a care schedule for each care recipient from the care database 220.

[0047] Step S200: The control unit 21 acquires performance information on care for each care recipient from the care database 220.

[0048] Step S300: The control unit 21 determines a suggestion to be presented to the user based on the information related to the care level, the schedule, and the performance information of the care provided to the care recipient.

[0049] Step S400: The control unit 21 presents the content of the suggestion determined in Step S300. That is, the control unit 21 presents a suggestion related to the care recipient based on the information related to the care level, the schedule, and the performance information of the care provided to the care recipient.

[0050] Various methods can be adopted for determining the content of the suggestion related to the care recipient. FIG. 6 is a flowchart showing an example of the determination process of the suggestion content.

[0051] Step S301: The control unit 21 of the information processing device 20 determines whether the total time of the care schedule is equal to or greater than the first reference time. If the total time of the care schedule is equal to or greater than the first reference time, the process proceeds to Step S302. On the other hand, if the total time of the care schedule is less than the first reference time, the process proceeds to Step S309.

[0052] Step S302: The control unit 21 determines whether the implementation rate is equal to or greater than the first threshold value. The implementation rate is an index determined by the ratio of the total number of care cases based on the performance information to the number of scheduled cases. That is, the implementation rate indicates the ratio of the scheduled care that has actually been implemented. For example, the implementation rate is determined by the following formula (1).

[0053]

Number

[0054] Note that the method of determining the implementation rate is not limited to this. For example, in formula (1), the implementation rate is determined by the ratio of the number of cases, but the implementation rate may also be determined by the ratio of the total time of the care based on the implementation information to the total time of the care based on the schedule.

[0055] When the implementation rate is equal to or higher than the first threshold value, the process proceeds to step S303. On the other hand, when the implementation rate is less than the first threshold value, the process proceeds to step S306.

[0056] Step S303: The control unit 21 determines whether or not the unscheduled rate is equal to or higher than the second threshold value. The unscheduled rate is an index determined by the ratio of the total number of unscheduled cares and the number of scheduled cares out of the total number of cares based on the performance information. That is, the unscheduled rate is an index indicating the degree to which unexpected or urgent cares account for the number of scheduled cares. For example, the unscheduled rate is determined by the following formula (2).

[0057]

Equation

[0058] Note that the method of determining the unscheduled rate is not limited to this. For example, in formula (2), the unscheduled rate is determined by the ratio of the number of cases, but the unscheduled rate may be determined by the ratio of the total time of unscheduled cares based on the implementation information and the total time of cares based on the schedule.

[0059] When the unscheduled rate is equal to or higher than the second threshold value, the process proceeds to step S304. On the other hand, when the unscheduled rate is less than the second threshold value, the process proceeds to step S305.

[0060] Step S304: The control unit 21 determines to suggest sectional change consideration and a warning that the unscheduled rate is equal to or higher than the standard.

[0061] Step S305: When the unscheduled rate in step S303 is less than the second threshold value, the control unit 21 determines to suggest sectional change consideration.

[0062] Step S306: If the implementation rate in Step S302 is less than the first threshold, the control unit 21 determines whether the unscheduled rate is greater than or equal to the second threshold. If the unscheduled rate is greater than or equal to the second threshold, the process proceeds to Step S307. On the other hand, if the unscheduled rate is less than the second threshold, the process proceeds to Step S308.

[0063] Step S307: The control unit 21 determines to suggest a warning that the implementation rate is less than the standard and a warning that the unscheduled rate is greater than or equal to the standard.

[0064] Step S308: If the unscheduled rate in Step S306 is less than the second threshold, the control unit 21 determines to suggest a warning that the implementation rate is less than the standard.

[0065] Step S309: If the total time of the care schedule in Step S301 is less than the first reference time, the control unit 21 determines whether the implementation rate of the care is greater than or equal to the first threshold. If the implementation rate is greater than or equal to the first threshold, the process proceeds to Step S310. On the other hand, if the implementation rate is less than the first threshold, the process proceeds to Step S313.

[0066] Step S310: The control unit 21 determines whether the unscheduled rate is greater than or equal to the second threshold. If the unscheduled rate is greater than or equal to the second threshold, the process proceeds to Step S311. On the other hand, if the unscheduled rate is less than the second threshold, the process proceeds to Step S312.

[0067] Step S311: The control unit 21 determines to suggest a warning that the unscheduled rate is greater than or equal to the standard.

[0068] Step S312: If the unscheduled rate in Step S310 is less than the second threshold, the control unit 21 determines to suggest Null. That is, in this case, since none of the first reference time, the implementation rate, and the unscheduled rate violates the standard, no special warning or the like is given.

[0069] Step S313: When the implementation rate in Step S309 is less than the first threshold, the control unit 21 determines whether the unscheduled rate is greater than or equal to the second threshold. If the unscheduled rate is greater than or equal to the second threshold, the process proceeds to Step S314. On the other hand, if the unscheduled rate is less than the second threshold, the process proceeds to Step S315.

[0070] Step S314: The control unit 21 determines to suggest a warning that the implementation rate is less than the standard and a warning that the unscheduled rate is greater than or equal to the standard.

[0071] Step S315: When the unscheduled rate in Step S313 is less than the second threshold, the control unit 21 determines to suggest a warning that the implementation rate is less than the standard.

[0072] In the determination process of the suggested content in FIG. 6, the control unit 21 of the information processing apparatus 20 may determine the content of the suggestion related to each predetermined care. FIG. 7 is a flowchart showing an example of the determination process of the suggested content related to each predetermined care.

[0073] Step S321: The control unit 21 of the information processing apparatus 20 determines whether the total time of the schedule of the predetermined care is greater than or equal to the third reference time. If the total time of the schedule of the predetermined care is greater than or equal to the third reference time, the process proceeds to Step S322. On the other hand, if the total time of the schedule of the predetermined care is less than the third reference time, the process proceeds to Step S329.

[0074] Step S322: The control unit 21 determines whether the implementation rate of the predetermined care is greater than or equal to the third threshold. Note that the third threshold may be the same as or different from the first threshold. The implementation rate of the predetermined care is an index determined by the ratio of the total number of the predetermined care based on the performance information and the number of scheduled cases related to the predetermined care. That is, the implementation rate of the predetermined care indicates the ratio of the scheduled predetermined care that has been actually implemented. For example, the implementation rate of the predetermined care is determined by the following formula (3).

[0075]

Equation

[0076] Note that the method of determining the implementation rate of the predetermined care is not limited to this. For example, in Equation (3), the implementation rate of the predetermined care is determined by the ratio of the number of cases. However, the implementation rate of the predetermined care may also be determined by the ratio between the total time of the predetermined care based on the implementation information and the total time of the predetermined care based on the schedule.

[0077] When the implementation rate of the predetermined care is equal to or higher than the third threshold value, the process proceeds to step S323. On the other hand, when the implementation rate of the predetermined care is less than the third threshold value, the process proceeds to step S326.

[0078] Step S323: The control unit 21 determines whether or not the unscheduled rate of the predetermined care is equal to or higher than the fourth threshold value. Note that the fourth threshold value may be the same as or different from the second threshold value. The unscheduled rate of the predetermined care is an index determined by the ratio between the total number of the predetermined care cases that occurred unscheduled based on the performance information and the total number of the scheduled cases. That is, the unscheduled rate is an index indicating the degree to which the unexpected / urgent predetermined care occupies the number of the scheduled predetermined care cases. For example, the unscheduled rate of the predetermined care is determined by the following Equation (4).

[0079]

Equation

[0080] Note that the method of determining the unscheduled rate of the predetermined care is not limited to this. For example, in Equation (4), the unscheduled rate is determined by the ratio of the number of cases. However, the unscheduled rate of the predetermined care may also be determined by the ratio between the total time of the predetermined care that occurred unscheduled based on the implementation information and the total time of the predetermined care based on the schedule.

[0081] When the unscheduled rate of the predetermined care is equal to or higher than the fourth threshold value, the process proceeds to step S324. On the other hand, when the unscheduled rate of the predetermined care is less than the fourth threshold value, the process proceeds to step S325.

[0082] Step S324: The control unit 21 determines as a suggestion a warning that a predetermined care is longer than a reference time and that an unscheduled rate is equal to or higher than a reference.

[0083] Step S325: If the unscheduled rate in step S323 is less than a fourth threshold value, the control unit 21 determines as a suggestion a warning that a predetermined care is longer than a reference time.

[0084] Step S326: If the execution rate of a predetermined care in step S322 is less than a third threshold value, the control unit 21 determines whether the unscheduled rate of the predetermined care is equal to or higher than the fourth threshold value. If the unscheduled rate of the predetermined care is equal to or higher than the fourth threshold value, the process proceeds to step S327. On the other hand, if the unscheduled rate of the predetermined care is less than the fourth threshold value, the process proceeds to step S328.

[0085] Step S327: The control unit 21 determines as suggestions a warning that the execution rate of a predetermined care is less than a reference and a warning that the unscheduled rate of the predetermined care is equal to or higher than a reference.

[0086] Step S328: If the unscheduled rate in step S326 is less than the fourth threshold value, the control unit 21 determines as a suggestion a warning that the execution rate of a predetermined care is less than a reference.

[0087] Step S329: If the total time of a schedule of a predetermined care in step S321 is less than a third reference time, the control unit 21 determines whether the execution rate of the predetermined care is equal to or higher than the third threshold value. If the execution rate of the predetermined care is equal to or higher than the third threshold value, the process proceeds to step S330. On the other hand, if the execution rate of the predetermined care is less than the third threshold value, the process proceeds to step S333.

[0088] Step S330: The control unit 21 determines whether the unscheduled rate of a predetermined care is equal to or higher than the fourth threshold value. If the unscheduled rate of the predetermined care is equal to or higher than the fourth threshold value, the process proceeds to step S331. On the other hand, if the unscheduled rate of the predetermined care is less than the fourth threshold value, the process proceeds to step S332.

[0089] Step S331: The control unit 21 determines, as a suggestion, a warning that the unscheduled rate of the predetermined care is equal to or higher than the standard.

[0090] Step S332: When the unscheduled rate in Step S330 is less than the fourth threshold value, the control unit 21 determines Null as a suggestion. That is, in this case, since none of the third reference time, the execution rate of the predetermined care, and the unscheduled rate of the predetermined care satisfy the standard, no particular warning or the like is given.

[0091] Step S333: When the execution rate of the predetermined care in Step S329 is less than the third threshold value, the control unit 21 determines whether the unscheduled rate of the predetermined care is equal to or higher than the fourth threshold value. When the unscheduled rate of the predetermined care is equal to or higher than the fourth threshold value, the process proceeds to Step S334. On the other hand, when the unscheduled rate of the predetermined care is less than the fourth threshold value, the process proceeds to Step S335.

[0092] Step S334: The control unit 21 determines, as suggestions, a warning that the execution rate of the predetermined care is less than the standard and a warning that the unscheduled rate of the predetermined care is equal to or higher than the standard.

[0093] Step S335: When the unscheduled rate in Step S333 is less than the fourth threshold value, the control unit 21 determines, as a suggestion, a warning that the execution rate of the predetermined care is less than the standard.

[0094] Here, any method can be adopted for presenting the suggestions in step S400. In the present embodiment, an example of visually presenting suggestions by a user interface including suggestions will be described. Such a user interface may be provided when the terminal device 10 accesses an information processing device 20 or a web server via browser software. Alternatively, an application related to the care management support system 1 is installed in the terminal device 10, and the user interface may be provided by the terminal device 10 appropriately communicating with the information processing device 20 or an application server via the application. In this case, authentication processing and the like related to the user may be appropriately performed by the terminal device 10 and the information processing device 20, or the terminal device 10 and the web server.

[0095] FIG. 8 is an example of a user interface displayed by the output unit 15 of the terminal device 10. FIG. 8 shows a user interface 400 provided to a user of a certain residential facility as an example. As shown in FIG. 8, the user interface 400 includes an object 410, a graph 420, and a table 430. The object 410 is an object that provides a filtering function based on user input. The graph 420 shows information related to a plurality of care recipients. The table 430 shows various information including suggestions for each care recipient.

[0096] Object 410 includes objects 411 to 415. Object 411 provides a filtering function based on a period. As an example, object 411 shown in FIG. 8 includes a selection field, a toggle switch, and an input field. By operating object 411, the user can specify the period of the statistical information displayed in graph 420 in terms of the number of days, weeks, months, etc. Also, the user can specify the start date and end date of the period by entering them in the input field of object 411. Here in FIG. 8, object 411 is in an uninput state and no period is specified. When no period is specified by object 411, default period information is displayed. The default period is, for example, a period of the last two weeks. Graph 420 in FIG. 8 shows information for the period from November 22, 2021 to two weeks later.

[0097] Object 412 provides a filtering function based on suggested content. As an example, object 412 shown in FIG. 8 includes a checkbox for each suggested content and an object 413 of a bar graph for each suggested content. By operating object 412, the user can filter the information related to care recipients displayed in table 430 to only those with specific suggested content associated. Here in FIG. 8, "ward change consideration" is selected. In this case, the information displayed in table 430 is limited to only those that include "ward change consideration" in the suggested content. Object 413 shows the number of cases for each suggested content. By checking object 413, the user can easily compare the number of cases for each suggested content.

[0098] Object 414 provides a filtering function based on the suggested content related to a predetermined care. As an example, the object 414 shown in FIG. 8 includes a checkbox for each suggested content and an object 415 of a bar graph for each suggested content. By operating the object 414, the user can filter the information related to the care recipient displayed in the table 430 to only those associated with specific suggested content related to the predetermined care. Here in FIG. 8, none of the checkboxes are selected. In this case, the information displayed in the table 430 is not filtered based on the suggested content related to the predetermined care and is displayed in full. The object 415 indicates the number of cases for each suggested content related to the predetermined care. By checking the object 415, the user can easily compare the number of cases for each suggested content related to the predetermined care.

[0099] Graph 420 includes a graph 421 related to the first reference time of each care recipient, a graph 422 related to the second reference time, and a bar graph 423 related to the care scheduled time. The horizontal axis of the graph 420 indicates each care recipient, and the vertical axis indicates the time related to the care. Using the graph 420, the user can easily compare the care scheduled time of each care recipient with the first reference time and the second reference time. Note that FIG. 8 shows an example where the names of each care recipient are not displayed in the graph 420, but it is not limited to this. The names of each care recipient may be displayed on the horizontal axis of the graph 420.

[0100] Table 430 includes a room number, a name, a care level, a short-term goal completion date, a date of proposal for floor change consideration, suggested content, and suggested content for prescribed care. The room number, name, care level, and short-term goal completion date are generated based on the care database 220. The date of proposal for floor change consideration, the suggested content, and the suggested content for prescribed care are generated by processes related to the flowcharts shown in FIGS. 5 to 7, for example. Specifically, the date of proposal for floor change consideration is determined based on the date and time when floor change consideration is determined as a suggestion in step S300 of FIG. 5. The suggested content and the suggested content for prescribed care are determined based on the suggestion determination processes shown in FIGS. 6 and 7, respectively. That is, in the care management support method according to the present embodiment, suggestions corresponding to each of a plurality of care recipients can be displayed in a list. By doing so, countermeasures for a plurality of care recipients can be grasped in a timely manner.

[0101] As shown in FIG. 8, table 430 may include a correspondence status and a review result. These are information associated with the suggestions and the suggestions for prescribed care. When these pieces of information are included in table 430, the corresponding information is stored in the care database 220 for each care recipient.

[0102] FIG. 9 is another example of a user interface displayed by the output unit 15 of the terminal device 10. FIG. 9 is a user interface 500 related to information of an individual care recipient. Such a user interface 500 may be provided, for example, when a specific care recipient displayed by table 430 in FIG. 8 is selected by clicking or tapping or the like.

[0103] The user interface 500 includes objects 511 to 513, a table 520, and a table 530. The object 511 displays suggestions and suggestions for prescribed care related to the care recipient. The object 512 displays the implementation rate of care for the care recipient. The object 513 displays the non-regular rate of care for the care recipient.

[0104] Table 520 shows detailed information on the overall schedule and performance of care for care recipients. The table 520 shown in FIG. 9 includes information on the level of implementation rate, the value of the implementation rate, the level of unscheduled rate, the value of the unscheduled rate, the number of unscheduled cases, the scheduled time (two weeks before), the scheduled time (one week before), the first reference time, the second reference time, and the information of the target week. The level of the implementation rate is either "high" or "low". The level of the implementation rate is displayed as "high" when the implementation rate is equal to or higher than the first threshold, and is displayed as "low" when the implementation rate is less than the first threshold. On the other hand, the level of the unscheduled rate is either "high" or "low". The level of the unscheduled rate is displayed as "high" when the unscheduled rate is equal to or higher than the second threshold, and is displayed as "low" when the unscheduled rate is less than the second threshold.

[0105] Table 530 shows detailed information on the schedule and performance of predetermined care for care recipients. The table 530 shown in FIG. 9 includes information on the level of implementation rate, the implementation rate, the level of unscheduled rate, the unscheduled rate, the number of unscheduled cases, and the number of scheduled cases for each type of predetermined care. The level of the implementation rate of the predetermined care is either "high" or "low". The level of the implementation rate is displayed as "high" when the implementation rate is equal to or higher than the third threshold, and is displayed as "low" when the implementation rate is less than the third threshold. On the other hand, the level of the unscheduled rate of the predetermined care is either "high" or "low". The level of the unscheduled rate is displayed as "high" when the unscheduled rate is equal to or higher than the fourth threshold, and is displayed as "low" when the unscheduled rate is less than the fourth threshold.

[0106] The user can easily grasp the suggestions for each care recipient through the user interface 500, and can also grasp in detail the schedule and performance information that is the basis for the suggestions.

[0107] As described above, according to the present embodiment, the information processing apparatus 20 presents suggestions regarding the care recipient based on the information related to the care level, the schedule, and the care achievement information. That is, according to the present embodiment, the technology related to care support is improved in that the improvement suggestions regarding the care management cycle are determined by comprehensively considering the information related to the care level, the schedule, and the achievement information.

[0108] Further, according to the present embodiment, the information related to the care level includes the first reference time, that is, the reference assistance time corresponding to a care level higher than the predetermined care level set for the care recipient. Therefore, when care exceeding the care level set for the care recipient is performed, appropriate suggestions can be presented.

[0109] Also, in the present embodiment, the achievement information includes the implementation rate. That is, according to the present embodiment, since suggestions are presented based on whether care for the care recipient has actually been performed, more realistic suggestions can be presented.

[0110] Also, in the present embodiment, the achievement information includes the unscheduled rate. That is, according to the present embodiment, suggestions are presented based on the degree to which care for the care recipient occurs suddenly. Since sudden care is highly likely to reduce productivity, by presenting suggestions based on the unscheduled rate, suggestions for preventing a decrease in productivity can be presented.

[0111] In this embodiment, an example is shown in which the suggestion is at least one of a warning regarding a change in the classification of the care level, a warning regarding the implementation rate, a warning regarding the unscheduled rate, and a warning regarding a predetermined care, but the present invention is not limited thereto. The suggestion may include, for example, a warning regarding the idle rate. The idle rate is the ratio of the number of cares (hereinafter referred to as "idle cares") that were scheduled in the schedule and for which the user such as a care staff prepared for the care, but actually the care became unnecessary and was not implemented, to the number of scheduled cares. When issuing a warning regarding the idle rate, the performance information includes the idle rate. Since idle cares are likely to reduce productivity, by presenting a suggestion based on the idle rate, a proposal for preventing a decrease in productivity can be presented. The suggestion may also include a warning regarding the rejection rate. The rejection rate is the ratio of the number of cares (hereinafter referred to as "rejected cares") that were scheduled in the schedule and for which the user such as a care staff prepared for the care, but actually the care was not implemented due to rejection, refusal, or declination by the care recipient or the like, to the number of scheduled cares. When issuing a warning regarding the rejection rate, the performance information includes the rejection rate. Since rejected cares are likely to reduce productivity, by presenting a suggestion based on the rejection rate, a proposal for preventing a decrease in productivity can be presented. In addition to this, when the implementation rate is lower than a predetermined value (for example, a predetermined value lower than the first threshold), there is a possibility that data input regarding the implemented care has not been performed or that the data has been incorrectly input. For example, in such a case, the care management support system 1 may present a warning regarding the deficiency in data input as a suggestion.

[0112] Note that the control unit 21 of the information processing apparatus 20 may present the status related to the action corresponding to the suggestion. The action corresponding to the suggestion is a specific action to be taken based on the suggestion. For example, when the suggestion is the consideration of care level change, the actions corresponding to such a suggestion include "care level change judgment", "confirmation of the person himself / herself or family member", and "application". The care level change judgment is an action of judging whether the consideration of care level change for the care recipient is appropriate. Such an action is executed by a user such as a care manager based on a comprehensive judgment including various situations of the care recipient. "Confirmation of the person himself / herself or family member" is an action of confirming to the party or related person who is the subject of changing the classification of the care level of the care recipient. Such an action is executed by a user such as a care manager to at least one of the care recipient himself / herself or the family member. "Application" is an action of performing application procedures such as document creation and mailing for changing the care level of the care recipient. Such an action is executed by a user such as a visiting nurse. For example, "care level change judgment", "confirmation of the person himself / herself or family member", and "application" are processes executed in this order. In such a process, it is desirable that the execution status of each action can be easily grasped. Therefore, the control unit 21 may present the status related to the action corresponding to the suggestion.

[0113] FIG. 10 and FIG. 11 are diagrams showing an example in which the status related to the action corresponding to the suggestion presented by the control unit 21 is displayed by the output unit 15 of the terminal device 10. As shown in FIGS. 10 and 11, the status related to the action corresponding to the suggestion is displayed by the user interface. The user interface 600 shown in FIG. 10 includes a tab 610 and a tab 620. The tab 610 and the tab 620 are objects for switching the information displayed on the user interface 600. When the tab 610 is selected by clicking or the like, the information related to the ongoing process is displayed by the user interface 600. On the other hand, when the tab 620 is selected by clicking or the like, the information related to the completed process is displayed by the user interface 600. FIGS. 10 and 11 show the user interface 600 when the tab 610 is selected by clicking or the like and when the tab 620 is selected by clicking or the like, respectively. The information related to the ongoing process includes the status of the unfinished actions among the information of any care recipient selected by the user as the management target (hereinafter also referred to as the care recipient whose process is the management target). In other words, the information related to the ongoing process includes the progress status of the process of the care recipient whose process is the management target.

[0114] The user interface 600 in FIG. 10 includes an ongoing process list 611, selected person information 612, an input button 613, and a to-do list 614. The ongoing process list 611 is an object in a tabular form that associates the care recipients who still have necessary actions among the care recipients whose processes are the management target with the next action to be taken. In the ongoing process list 611 shown in FIG. 10, the care recipients who still have necessary actions among the care recipients whose processes are the management target are the residents A to C. Also, the next actions to be taken for the residents A to C are zoning change judgment, zoning change judgment, and family / self confirmation, respectively.

[0115] The selector information 612 is the information of the care recipient selected by clicking or the like from the list of ongoing processes 611. In FIG. 10, resident A is selected and the information of resident A is displayed. The selector information 612 includes the next action to be taken and the start date on which the action was executed. The input button 613 is an object for the user to input the status related to the action corresponding to the suggestion. The status related to the action includes the start date and time of the action, the progress status, the completion date and time, and the result details. The result details include the judgment result, the confirmation result, the approval result, and the reasons for these judgments, etc. in each action. That is, various information related to the status of each action is collected by the input button 613.

[0116] The to-do list 614 is a tabular object corresponding to the tab 620. The to-do list 614 includes the status related to each action corresponding to the suggestion for the selected care recipient. Such status is created and updated based on the information collected by the input button 613. As shown in FIG. 10, in the to-do list 614, the status of each action is shown in association with the action. With such a user interface 600, the user can easily grasp the status related to the action corresponding to the suggestion. In particular, the user can easily grasp information such as which action is stalled, since when it has been stalled, who is in charge of the stalled action, and the reason for the stall, and the care management can be made more efficient.

[0117] FIG. 11 shows a user interface 600 when the tab 620 is selected by clicking or the like. As described above, when the tab 620 is selected by clicking or the like, information related to the completed process is displayed. The information related to the completed process is information of the care recipient subject to process management, and includes information of the target person for whom all actions have been completed. In other words, the information related to the completed process includes information on the completed actions of the care recipient subject to process management. The user interface 600 shown in FIG. 11 includes a search menu 621, a search result list 622, and a completed action list 623. The search menu 621 is an object for searching for predetermined information from the information related to the completed process. The search menu 621 in FIG. 11 provides a function of searching for corresponding information by specifying at least one of the room number or name of the care recipient and displaying the search results in the search result list 622. The search result list 622 is an object for listing the information of the care recipient corresponding to the conditions specified by the search menu 621. When the information of the care recipient displayed in the search result list 622 is selected by clicking or the like, the information on the completed actions corresponding to the information is shown in the completed action list 623. The completed action list 623 is an object for listing the information on the completed actions of the care recipient selected in the search result list 622. With such a user interface 600, the user can easily grasp the completion record of the status related to the actions corresponding to the suggestions.

[0118] FIG. 12 is a diagram showing an example of a user interface in which the aggregated information on the status related to the above action is displayed by the output unit 15 of the terminal device 10. Such aggregated information is information for managers of a plurality of resident facilities (hereinafter also referred to as area managers) or executives at the head office. The user interface 700 shown in FIG. 12 includes aggregated information that aggregates the information shown in FIGS. 10 and 11. Specifically, the aggregated information includes the number of care recipients for whom ward change consideration is suggested, the number of care recipients for whom more than three months have passed since the suggestion of ward change consideration, the number of care recipients for whom a predetermined suggestion (for example, a warning about the non-regular rate, etc.) is made, and information on the number of care recipients for whom more than three months have passed since the predetermined suggestion was made. As shown in the user interface 700 of FIG. 12, the aggregated information is displayed by an object in a table format. Here, cells exceeding a predetermined number among the aggregated information related to ward change consideration may be highlighted. Here, the aggregation target in the aggregated information is only the care recipients whose status of the action to be executed is not input among the care recipients subject to process management. In other words, care recipients whose status of the action to be executed has been input are excluded from the aggregation. For example, as a result of ward change determination, care recipients who are determined not to change the section and whose status has been input are not counted in the aggregated information. By thus limiting the target of the aggregated information to only care recipients whose status of the action to be executed is not input, it is possible to show the aggregation result of only care recipients who need an action.

[0119] In addition, among the list of the aggregation information in FIG. 12, specific information (for example, each business unit in the first column) may be made selectable by clicking or the like. Further, the detailed information of the selected information may be provided by another user interface. For example, when a certain business unit is selected, a list of facilities within the business unit may be displayed. Further, in the list of facilities within the business unit, the aggregation information for each facility may be shown. By doing so, within a certain business unit, it is possible to easily perform analysis and countermeasures focusing on individual facilities, such as which actions to be executed are pending in which facility. Further, in such a list of facilities, specific information may be made selectable by clicking or the like. Also, the detailed information of the selected information (for example, information such as a list of residents within the facility) may be provided by another user interface. Further, in the user interface of FIG. 12, the monetary effect or the like when the classification is changed may be calculated and displayed. In this way, starting from the aggregation information in FIG. 12, by making it possible to easily access more breakdown detailed information and information such as the monetary effect, the efficiency of the care management cycle can be promoted. Also, these information can be used for monitoring purposes by area managers and head office executives.

[0120] In the present embodiment, an example in which the care database 220 is stored in the storage unit 22 of the information processing apparatus 20 has been shown, but it is not limited thereto. For example, the care database 220 may be stored in an external device such as a cloud server. In this case, the information processing apparatus 20 acquires necessary information from the external device via the communication unit 23 in steps S100 and S200. Alternatively, a part of the care database 220 may be stored in an external device such as a cloud server. Also in this case, the information processing apparatus 20 refers to the storage unit 22 and also acquires necessary information from the external device via the communication unit 23 in steps S100 and S200.

[0121] In the present embodiment, the information related to the care level has been described for the case including the first reference time and the second reference time, but it is not limited thereto. For example, the information related to the care level may include only one of the first reference time or the second reference time. Further, in the present embodiment, an example in which the first reference time is the reference assistance time corresponding to a care level one level higher than a predetermined care level has been shown, but it is not limited thereto. For example, the first reference time may be the reference assistance time corresponding to a care level two or more levels higher than a predetermined care level. Alternatively, the first reference time may be any assistance time intermediate between the reference assistance time (second reference time) corresponding to a predetermined care level and the reference assistance time corresponding to a care level one level higher than the predetermined care level.

[0122] Note that the unscheduled care is assumed to include the excretory care performed urgently, but the content of the unscheduled care is not limited thereto. For example, the unscheduled care includes emergency assistance by a nurse call. Further, the unscheduled care includes assistance for incontinence when the excretory care was not in time.

[0123] Note that the suggestions according to the present embodiment are not limited to those exemplified above. For example, the suggestions may include any warnings based on the implementation rate, the false operation rate, and the rejection rate. For example, in the case where defecation has not occurred for a long time, it affects the implementation rate, the false operation rate, the rejection rate, etc. The information processing device 20 may present, as a suggestion, that such a case has occurred based on the implementation rate, the false operation rate, the rejection rate, etc. That is, an alert that an act such as excretion has not been performed for a certain period may be presented as a suggestion based on at least any one of the implementation rate, the false operation rate, and the rejection rate.

[0124] In the present embodiment, suggestions for care recipients are presented based on information related to a predetermined level of care, a schedule, and care performance information, but it is not limited to this. For example, suggestions for care recipients may be presented based on ADL information in the assessment of care recipients or service plan book information related to various care services and care performance information. For example, when the ADL information and the performance (content and frequency) deviate from a predetermined standard, an alert may be presented as a suggestion. For example, when excretion is evaluated as independent in the ADL information and the performance of excretion assistance is a certain number of times or more, an alert may be presented. Also, when the service plan book information (Table 2 and Table 3) and the performance (content and frequency) deviate from a predetermined standard, an alert may be presented as a suggestion. For example, when a certain number of times of excretion assistance are described for each time zone of each day in Table 3 of the home service plan book, when the performance of excretion assistance is a certain number of times or more, when a certain number of occurrences are outside the time zones described in Table 3, when incontinence due to failure of excretion assistance occurs, or when the nurse call for excretion assistance occurs a certain number of times or more, an alert may be presented.

[0125] In the present embodiment, it is premised that the care schedule for care recipients with a predetermined level of care set and the care performance information for care recipients are managed on an individual basis, but it is not limited to this. For example, in a group unit of multiple care recipients in a resident facility, the care schedule and the care performance information may be managed. In other words, in a resident facility that provides group assistance or the like, the schedule and performance information of the group may be managed on an individual basis or aggregated and managed for each predetermined group. When managing in a group unit, suggestions may be presented based on information related to a predetermined level of care, the schedule of the group unit, and the care performance information.

[0126] In this embodiment, although the care level can be evaluated in seven levels from care level 1 to 5 and support required level 1 to 2, it is not limited to this. The care level may be any index indicating how much care or support is required in daily life, including not only those defined in the Japanese long-term care certification system but also similar indices defined in other countries. Specifically, the care level may be information classified into five levels defined in the Korean system (in order from the mildest, "Grade 5", "Grade 4", "Grade 3", "Grade 2", "Grade 1"). Alternatively, the care level may be the seven-level index (VV04-VV10) defined in the Dutch long-term care insurance, for example. Also, the care level may be the five-level index (care level 1 to 5) defined in the German public long-term care insurance, for example.

[0127] In addition, the control unit 21 of the information processing device 20 may output an information collection sheet related to the care recipient by the output unit 15 of the terminal device 10. The information collection sheet includes, for example, information related to the care level, schedule, and care performance information. FIG. 13 is an example of a user interface displayed by the output unit 15 of the terminal device 10. FIG. 13 shows a user interface 800 provided to the users of the resident facility. As shown in FIG. 13, the user interface 400 includes an object 801 and a table 802. The object 801 is an object for outputting the information collection sheet. The table 802 shows various information including suggestions for each care recipient. For example, in the table 802, the resident who is the output target of the information collection sheet may be specified by a checkbox. When the object 801 is selected with the checkbox selected, the information collection sheet is output. FIG. 14 is a diagram showing an example of the output information collection sheet. The information collection sheet shown in FIG. 14 includes the name of the resident, care level, schedule, suggestions for the resident, ADL information, and the like. By including various information in this way in the information collection sheet, the user can easily grasp the situation of the care recipient.

[0128] Although the present disclosure has been described based on the drawings and examples, it should be noted that those skilled in the art can easily make various modifications and corrections based on the present disclosure. Therefore, it should be noted that these modifications and corrections are included in the scope of the present disclosure. For example, the functions included in each means or each step, etc. can be rearranged so as not to be logically contradictory, and a plurality of means or steps, etc. can be combined into one or divided.

Description of Reference Numerals

[0129] 1 Care management system 10 Terminal device 11 Control unit 12 Storage unit 13 Communication unit 14 Input unit 15 Output unit 20 Information processing device 21 Control unit 22 Storage unit 23 Communication unit 30 Network 220 Care database 400, 500, 600, 700, 800 Interface 410~415, 511~513, 801 Object 420~422 Graph 423 Bar graph 430, 520, 530, 802 Table 610, 620 Tab 611 List of ongoing processes 612 Selector information 613 Input button 614 List of things to do 621 Search menu 622 List of search results 623 List of completion actions

Claims

1. A care management support method executed by an information processing apparatus, comprising: acquiring a schedule regarding the care plan for a care recipient with a predetermined care level; determining whether to present a suggestion regarding the consideration of care level change based on the reference time included in the information regarding the predetermined care level and the total time included in the schedule regarding the plan; presenting the suggestion when it is determined to present the suggestion. A care management support method including this.

2. The care management support method according to Claim 1, wherein the reference time includes a reference assistance time corresponding to a care level higher than the predetermined care level set for the care recipient; the suggestion is presented when it is determined that the total time included in the schedule regarding the plan is equal to or longer than the reference assistance time. A care management support method.

3. The care management support method according to Claim 1 or 2, further including acquiring performance information on the care of the care recipient. A care management support method.

4. The care management support method according to Claim 3, further including determining whether to include at least one of a warning regarding the implementation rate, a warning regarding the non-regular rate, a warning regarding the empty swing rate, and a warning regarding the rejection rate in the suggestion based on the schedule regarding the plan and the performance information. A care management support method.

5. The care management support method according to Claim 1, wherein the schedule includes a plan for predetermined care, and the predetermined care includes at least one of care related to excretion, movement, drinking water, taking medicine, grooming and cleaning, housework, and bathing. A care management support method.

6. The care management support method according to Claim 3, wherein the performance information includes the performance of predetermined care, and the suggestion includes a warning regarding the predetermined care. A care management support method.

7. The care management support method according to Claim 1, further presenting the status regarding the action corresponding to the suggestion. A care management support method.

8. An information processing apparatus including a control unit, wherein the control unit acquires a schedule regarding the care plan for a care recipient with a predetermined care level, Based on the reference time included in the information related to the specified care level and the total time included in the schedule related to the plan, determine whether to present a suggestion regarding the consideration of the change in care level, An information processing apparatus that presents the suggestion when it is determined to present the suggestion.

9. A system including the information processing apparatus according to claim 8 and a terminal device, The terminal device transmits the care performance information regarding the care recipient to the information processing apparatus, The information processing apparatus acquires the performance information by receiving the performance information from the terminal device.

10. On a computer, Obtain a schedule regarding the plan for the care of a care recipient with a specified care level set, Based on the reference time included in the information related to the specified care level and the total time included in the schedule related to the plan, determine whether to present a suggestion regarding the consideration of the change in care level, When it is determined to present the suggestion, present the suggestion. A program for executing the above.

Images