Information Processing Method, Information Processing Apparatus, and Program

Abstract

To allow sending of an evaluation about an event which can happen in the future.SOLUTION: A method for processing information by an information processing device 1 includes the steps of: acquiring identification information of a tag attached to an item and read by a reader for reading a tag from the reader; identifying evaluation information related to the identification information of the tag; and notifying a first user terminal 2 operated by a first user of the reader of the evaluation information.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present disclosure relates to an information processing method, an information processing apparatus, and a program.

Background Art

[0002] Conventionally, a technique is known in which a specific user is input from a plurality of displayed users, a specific type is input from the types of gratitude displayed, and gratitude data including the input specific type of gratitude is transmitted to the terminal of the input specific user (for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the above background art, gratitude can only be sent for past events.

[0005] In view of such circumstances, an object of the present disclosure is to enable sending an evaluation for a possible future event.

Means for Solving the Problems

[0006] An information processing method according to an embodiment of the present disclosure is an information processing method by an information processing apparatus, acquiring identification information of a tag attached to an article and read by a reader capable of reading the tag from the reader; identifying evaluation information associated with the identification information of the tag; notifying the evaluation information to a first user terminal operated by a first user of the reader; and including.

[0007] An information processing apparatus according to an embodiment of the present disclosure is an information processing apparatus including a control unit, and the control unit acquires identification information of a tag attached to an article and read by a reader capable of reading the tag from the reader, identifies evaluation information associated with the identification information of the tag, and notifies the evaluation information to a first user terminal operated by a first user of the reader. executes an operation including these.

[0008] A program according to an embodiment of the present disclosure causes a computer to function as the above information processing apparatus.

Advantages of the Invention

[0009] According to an embodiment of the present disclosure, it is possible to send an evaluation for a future possible event.

Brief Description of the Drawings

[0010]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Modes for Carrying Out the Invention

[0011] FIG. 1 is a schematic diagram of the information processing system S of the present embodiment. The information processing system S includes an information processing apparatus 1, a first user terminal 2, a second user terminal 3, and a reader RD that can communicate with each other via a network NW. The network NW includes, for example, a mobile communication network and the Internet.

[0012] In FIG. 1, for simplicity of explanation, the information processing apparatus 1, the first user terminal 2, the second user terminal 3, and the reader RD are each illustrated as one. However, the number of each of the information processing apparatus 1, the first user terminal 2, the second user terminal 3, and the reader RD is not limited to this. For example, the processing executed by the information processing apparatus 1 of the present embodiment may be executed by a plurality of information processing apparatuses 1 arranged in a distributed manner. A plurality of first user terminals 2 may be operated by the same user. A plurality of second user terminals 3 may be operated by the same learning user.

[0013] An outline of the processing executed by the information processing apparatus 1 of the present embodiment will be described. The control unit 11 of the information processing apparatus 1 acquires the identification information of the tag TG attached to the article and read by the reader RD that can read the tag TG, identifies the evaluation information associated with the identification information of the tag TG, and notifies the evaluation information to the first user terminal 2 operated by the first user of the reader RD. The information processing apparatus 1 configured in this way enables a person related to the article (for example, a seller) to send an evaluation (for example, gratitude) for an event that may occur in the future (here, the article is purchased).

[0014] The information processing apparatus 1 is installed in a facility such as a data center. The information processing apparatus 1 is a computer such as a server belonging to a cloud computing system or other computing system.

[0015] The internal configuration of the information processing apparatus 1 will be described in detail with reference to FIG. 2.

[0016] The information processing apparatus 1 includes a control unit 11, a communication unit 12, and a storage unit 13. Each component of the information processing apparatus 1 is communicably connected to each other via, for example, a dedicated line.

[0017] The control unit 11 includes, for example, one or more general-purpose processors including a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). The control unit 11 may include one or more dedicated processors specialized for specific processing. Instead of including a processor, the control unit 11 may include one or more dedicated circuits. The dedicated circuit may be, for example, an FPGA (Field-Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The control unit 11 may include an ECU (Electronic Control Unit). The control unit 11 transmits and receives arbitrary information via the communication unit 12.

[0018] The communication unit 12 includes a communication module corresponding to one or more wired or wireless LAN (Local Area Network) standards for connecting to the network NW. The communication unit 12 may include a module corresponding to one or more mobile communication standards including LTE (Long Term Evolution), 4G (4th Generation), or 5G (5th Generation). The communication unit 12 may include a communication module or the like corresponding to one or more short-range communication standards or specifications including Bluetooth (registered trademark), AirDrop (registered trademark), IrDA, ZigBee (registered trademark), Felica (registered trademark), or RFID. The communication unit 12 transmits and receives arbitrary information via the network NW.

[0019] The storage unit 13 includes, for example, a semiconductor memory, a magnetic memory, an optical memory, or a combination of at least two of these, but is not limited thereto. The semiconductor memory is, for example, a RAM or a ROM. The RAM is, for example, an SRAM or a DRAM. The ROM is, for example, an EEPROM. The storage unit 13 may function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 13 may store the information of the result analyzed or processed by the control unit 11. The storage unit 13 may store various information related to the operation or control of the information processing apparatus 1. The storage unit 13 may store a system program, an application program, and embedded software, etc. The storage unit 13 may be provided outside the information processing apparatus 1 and accessed from the information processing apparatus 1. The storage unit 13 includes an evaluation information DB described later.

[0020] The first user terminal 2 is, for example, a mobile terminal such as a mobile phone, a smartphone, a wearable device, or a tablet. As an alternative example, the first user terminal 2 may be a general-purpose device such as a PC or a dedicated device. "PC" is an abbreviation for personal computer. The first user terminal 2 may be a mobile terminal operated by the first user, or may be a terminal installed at the first user's home.

[0021] The internal configuration of the first user terminal 2 will be described in detail with reference to FIG. 3.

[0022] The first user terminal 2 includes a control unit 21, a communication unit 22, a storage unit 23, a display unit 24, an input unit 25, and an imaging unit 26. Each component of the first user terminal 2 is communicably connected to each other via, for example, a dedicated line.

[0023] The description of the hardware configuration of the control unit 21, the communication unit 22, and the storage unit 23 of the first user terminal 2 may be the same as the description of the hardware configuration of the control unit 11, the communication unit 12, and the storage unit 13 of the information processing apparatus 1. The description here is omitted.

[0024] The display unit 24 is, for example, a display. The display is, for example, an LCD or an organic EL display. "LCD" is an abbreviation for liquid crystal display. "EL" is an abbreviation for electro luminescence. Instead of being provided in the first user terminal 2, the display unit 24 may be connected to the first user terminal 2 as an external output device. As the connection method, for example, any method such as USB, HDMI (registered trademark), or Bluetooth (registered trademark) can be used.

[0025] The input unit 25 is, for example, a physical key, a capacitive key, a pointing device, a touch screen provided integrally with the display, or a microphone. The input unit 25 receives an operation for inputting information used for the operation of the first user terminal 2. Instead of being provided in the first user terminal 2, the input unit 25 may be connected to the first user terminal 2 as an external input device. As the connection method, for example, any method such as USB, HDMI (registered trademark), or Bluetooth (registered trademark) can be used. "USB" is an abbreviation for Universal Serial Bus. "HDMI (registered trademark)" is an abbreviation for High-Definition Multimedia Interface.

[0026] The imaging unit 26 includes a camera. The imaging unit 26 can image the surroundings. The imaging unit 26 may record the captured image in the storage unit 23 or transmit it to the control unit 21 for image analysis. The image includes a still image or a moving image.

[0027] The internal configuration of the second user terminal 3 will be described in detail with reference to FIG. 4. The description of the hardware configuration of the second user terminal 3 may be the same as the description of the hardware configuration of the first user terminal 2.

[0028] The second user terminal 3 includes a control unit 31, a communication unit 32, a storage unit 33, a display unit 34, an input unit 35, and an imaging unit 36. Each component of the second user terminal 3 is communicably connected to each other via, for example, a dedicated line.

[0029] The description of the hardware configuration of the control unit 31, communication unit 32, storage unit 33, display unit 34, input unit 35, and imaging unit 36 of the second user terminal 3 may be the same as the description of the hardware configuration of the control unit 21, communication unit 22, storage unit 23, display unit 24, input unit 25, and imaging unit 26 of the first user terminal 2. The description here is omitted.

[0030] The reader RD shown in FIG. 1 is a reader capable of reading the identification information of the tag TG. The identification information is, for example, code information. The reader RD transmits and receives radio waves from the antenna and reads the identification information of the tag TG using the radio waves. The reader RD controls the start or stop of radio wave transmission and reception, the output strength, etc. The reader RD transmits the read identification information directly or indirectly to the information processing device 1. The tag TG may be, for example, an RFID tag. The reader RD may be, for example, an RFID reader.

[0031] Hereinafter, the information processing method by the information processing system S will be described in detail.

[0032] Here, the first user terminal 2 is operated by the first user. The second user terminal 3 is operated by the second user. Here, as an example, the second user is a farmer who produces vegetables. Vegetables are an example, and may be any other item (e.g., pottery, woodwork). The second user is a seller who wholesales vegetables to a store (e.g., a supermarket). The first user is a customer who purchases vegetables produced by the second user at the store. A tag TG for identifying the second user is attached to the vegetables. The tag TG is attached by the second user or a store staff member, etc. Here, a scenario where the first user purchases vegetables and returns home is described.

[0033] As shown in FIG. 6, here, as an example, a reader RD for the tag TG is provided at the home of the first user P01. The first user P01 takes out the purchased vegetables VG from a bag or the like.

[0034] As an alternative example, an article purchased at a store may be delivered from the store to a warehouse or the like at the home of the first user by a robot or the like. In this case, the reader RD may be installed in the warehouse at the home of the first user.

[0035] The reader RD reads the identification information of the tag TG attached to the vegetable. The reader RD transmits the identification information to the information processing apparatus 1.

[0036] When the control unit 11 of the information processing apparatus 1 acquires the identification information, it refers to the evaluation information DB (see FIG. 5) in the storage unit 13. As shown in FIG. 5, the evaluation information DB stores, in association with the identification information of the tag (corresponding to "tag"), the evaluation information and the evaluation user who registered the evaluation information. The evaluation user here is the second user who produces the vegetable. The evaluation information includes gratitude information such as "Thank you for purchasing."

[0037] The control unit 11 identifies the evaluation information associated with the identification information. The control unit 11 notifies the first user terminal 2 operated by the first user who is the user of the reader RD of the identified evaluation information.

[0038] As shown in FIG. 6, the display unit 24 of the first user terminal 2 displays the evaluation information E01. The first user terminal 2 here is a home sign embedded in the wall of the home of the first user P01. The first user P01 visually recognizes the evaluation information E01.

[0039] The control unit 11 may notify the second user terminal 3 operated by the second user that the evaluation information has been notified to the first user terminal 2.

[0040] As an additional example, in addition to the evaluation information, a usage method of an article such as a vegetable VG (for example, a recipe for the vegetable) may be registered in the tag TG. In addition to the evaluation information, the control unit 11 may notify the first user terminal 2 of the usage method of the article. In this case, the display unit 24 displays the usage method of the vegetable in addition to the evaluation information.

[0041] Referring to FIG. 7, an information processing method by the control unit 11 of the information processing apparatus 1 will be described.

[0042] In step S1, the control unit 11 acquires, from the reader RD, the identification information of the tag TG attached to the article and read by the reader RD.

[0043] In step S2, the control unit 11 identifies the evaluation information stored in association with the identification information of the tag TG.

[0044] In step S3, the control unit 11 notifies the first user terminal 2 operated by the user of the reader RD of the identified evaluation information.

[0045] As described above, according to the present embodiment, the control unit 11 of the information processing apparatus 1 acquires the identification information of the tag TG attached to the article and read by the reader RD capable of reading the tag TG, identifies the evaluation information associated with the identification information of the tag TG, and notifies the first user terminal 2 operated by the first user of the reader RD of the evaluation information. The information processing apparatus 1 executes operations including this. With this configuration, the information processing apparatus 1 enables a person related to the article (for example, a seller) to send an evaluation (for example, gratitude) for an event that may occur in the future (here, the article being purchased).

[0046] Also, according to the present embodiment, the evaluation information includes gratitude information. With this configuration, the information processing apparatus 1 can increase the opportunity to convey gratitude, and thus can improve the happiness level of the user.

[0047] Also, according to the present embodiment, the operation of the control unit 11 includes notifying the first user terminal 2 of the usage method of the article in addition to the evaluation information. With this configuration, the information processing apparatus 1 can promote the effective use of the article.

[0048] According to the present embodiment, the first user terminal 2 includes at least one of a mobile terminal operated by the first user and a terminal installed in the home of the first user. With this configuration, the information processing apparatus 1 enables the first user to receive evaluations in various scenarios.

[0049] According to the present embodiment, the operation of the control unit 11 includes notifying the second user terminal 3 operated by the seller of the article that the evaluation information has been notified to the first user terminal 2. With this configuration, the information processing apparatus 1 can give a sense of security to the second user operating the second user terminal 3.

[0050] Although the present disclosure has been described based on the drawings and examples, it should be noted that those skilled in the art may make various modifications and alterations based on the present disclosure. In addition, changes can be made without departing from the spirit of the present disclosure. For example, the functions included in each means or each step can be rearranged so as not to be logically contradictory, and a plurality of means or steps can be combined into one or divided.

[0051] [Modification Example] In the above embodiment, the second user conveys an evaluation (for example, gratitude) to the first user. In the modification example, the first user conveys an evaluation to the second user. Here, the first user is a customer dining at a restaurant. The second user is a food producer.

[0052] The cook at the restaurant operates the terminal to associate the food producer (poultry farm, farmer, etc.) with himself / herself on the information processing apparatus 1. The association information is stored in the storage unit 13. As an alternative example, this implementation is also applicable to a cleaning shop or a factory instead of a restaurant.

[0053] The cook receives an order from the first user. The cook takes an article (here, a plate) with a tag TG (here, a QR code (registered trademark)) pre - attached. When the plate is placed on a cooking counter in which a reader RD is embedded, the identification information of the tag TG is automatically read, and the cook and the tag TG are associated on the information processing device 1. As an alternative example, the cook may read the tag TG.

[0054] The cook cooks the food and serves it on the plate. When the waiter in the diner carries the food to the first user and reads the tag TG, waiter information may be further associated with the tag TG in the information processing device 1.

[0055] When the waiter places the food on the table where the first user is sitting, the tag TG of the plate is automatically read, and table information is further associated with the tag TG. Another reader RD is provided on the table. At this time, the first user and the tag TG may not be associated.

[0056] When the first user settles the bill with a receipt on which the table information is described, by making a payment using the first user terminal 2 in which personal information is stored, the table information and the first user terminal 2 are associated. Thus, all from the producer to the first user are associated on the information processing device 1. As an alternative example, cook information is described on the receipt or the cook's name tag, and the first user can also associate himself with the cook by reading it.

[0057] After the first user has eaten, the plate with the tag TG attached is washed in the sink. At this time, the tag TG of the plate is read, and it may be registered as a set from the producer to the first user. As an alternative example, it may be registered as a set until a certain time has elapsed after the cook and the plate are associated.

[0058] When the cook receives the next order from the next customer, the registration of the next set may be started.

[0059] In the application installed on the first user terminal 2, the first user can operate the first user terminal 2 to access all the information associated with the tag TG. The first user selects the person to whom they want to send an evaluation (here, gratitude) to convey their feeling of gratitude. Furthermore, the first user can also convey a message along with the feeling of gratitude. The first user can send gratitude to the producer or the cook. For example, if the scrambled eggs made by the cook are delicious, the first user can send gratitude to the cook and the poultry farm. The first user can also send gratitude anonymously (e.g., from the table information).

[0060] As described above, in the modification example, the first user can send an evaluation to a person who is an unknown or distantly related person, such as the producer or cook of the food ingredient. The information processing method of the modification example is associating a person related to an article (e.g., a plate) (e.g., a poultry farm, a cook) with respect to the tag TG, and associating the first user with respect to the tag TG, and when receiving a request for information indicating a related person from the first user terminal 2, notifying the first user terminal 2 of the information indicating the related person, and when receiving an evaluation for a related person from the first user terminal 2, notifying the evaluation to the second user terminal 3 operated by the related person, and includes.

[0061] For example, in the above embodiment, a program that executes all or part of the functions or processes of the information processing apparatus 1 can be recorded on a computer-readable recording medium. The computer-readable recording medium includes a non-transitory computer-readable medium, and for example, is a magnetic recording device, an optical disk, a magneto-optical recording medium, or a semiconductor memory. The distribution of the program can be performed, for example, by selling, transferring, or lending a portable recording medium such as a DVD (Digital Versatile Disc) or a CD-ROM (Compact Disc Read Only Memory) on which the program is recorded. Also, the distribution of the program can be performed by storing the program in the storage of an arbitrary server and transmitting the program from the arbitrary server to another computer. Further, the program may be provided as a program product. The present disclosure can also be realized as a program executable by a processor.

[0062] The computer stores, for example, a program recorded on a portable recording medium or a program transferred from a server, once, in the main memory device. Then, the computer reads the program stored in the main memory device with the processor and executes, with the processor, the processes according to the read program. The computer may directly read the program from the portable recording medium and execute the processes according to the program. The computer may sequentially execute the processes according to the received program each time a program is transferred from the server to the computer. The process may be executed by a so-called ASP type service that realizes the function only by execution instructions and result acquisition without transferring the program from the server to the computer. "ASP" is an abbreviation for application service provider. The program includes information used for processing by an electronic computer and corresponding to the program. For example, data that is not a direct instruction to the computer but has a property of defining the processing of the computer corresponds to "what corresponds to the program".

[0063] Some embodiments of the present disclosure will be exemplified below. However, it should be noted that the embodiments of the present disclosure are not limited to these. [Appendix 1] An information processing method by an information processing apparatus, comprising: obtaining, from a reader capable of reading a tag, identification information of a tag attached to an article and read by the reader; identifying evaluation information associated with the identification information of the tag; notifying the evaluation information to a first user terminal operated by a first user of the reader; and an information processing method including the above. [Appendix 2] In the information processing method according to Appendix 1, the evaluation information includes gratitude information, and an information processing method. [Appendix 3] In the information processing method according to Appendix 1 or 2, in addition to the evaluation information, notifying a usage method of the article to the first user terminal is included, and an information processing method. [Appendix 4] In the information processing method according to any one of Appendices 1 to 3, the first user terminal includes at least one of a mobile terminal operated by the first user and a terminal installed at the home of the first user, and an information processing method. [Appendix 5] In the information processing method according to any one of Appendices 1 to 4, notifying the fact that the evaluation information has been notified to the first user terminal to a second user terminal operated by a seller of the article is included, [Appendix 6] In the information processing method according to any one of Appendices 1 to 5, associating a person related to the article with the tag; associating the first user with the tag; When receiving a request for acquiring information indicating the person concerned from the first user terminal operated by the first user, notify the first user terminal of the information indicating the person concerned. When receiving an evaluation of the person concerned from the first user terminal, notify the second user terminal operated by the person concerned of the evaluation. An information processing method including the above. [Appendix 7] An information processing apparatus including a control unit, wherein the control unit acquires identification information of a tag attached to an article and read by a reader capable of reading the tag from the reader. identifies evaluation information associated with the identification information of the tag. notifies the evaluation information to a first user terminal operated by a first user of the reader. An information processing apparatus that executes operations including the above. [Appendix 8] A program for causing a computer to function as the information processing apparatus described in Appendix 7.

Explanation of Signs

[0064] S Information processing system

Claims

An information processing method by an information processing apparatus having a storage unit that stores, in association with identification information of a tag attached to an article, information indicating an evaluation and identification information of a supplier of the article that has made the evaluation, acquiring, from a reader installed in a facility of a purchaser of the article to which the tag is attached and capable of reading the tag, the identification information of the tag read by the reader; identifying the information indicating the evaluation associated with the identification information of the tag; notifying the information indicating the evaluation to a terminal associated with the reader and causing the information to be displayed on a display unit embedded in the facility and capable of communicating with the terminal; notifying, to a terminal operated by the supplier, based on the identification information of the supplier, that the information indicating the evaluation has been notified to the terminal; An information processing method including the above steps.

2. In the information processing method according to claim 1, The information indicating the evaluation includes gratitude information. An information processing method.

3. In the information processing method according to claim 1, Information regarding a procedure for using the article is stored in the storage unit in association with the identification information of the tag, In addition to the information indicating the evaluation, including notifying the information regarding the procedure to a terminal associated with the reader. An information processing method.

4. In the information processing method according to claim 1, associating a person related to the article with the tag; associating the purchaser with the tag; when receiving a request for information indicating the related person from a terminal of the purchaser operated by the purchaser, notifying the information indicating the related person to the terminal of the purchaser; when receiving an evaluation of the related person from the terminal of the purchaser, notifying the evaluation to a terminal of the related person operated by the related person; An information processing method including the above steps.

5. An information processing apparatus including a control unit and a storage unit that stores, in association with identification information of a tag attached to an article, information indicating an evaluation and identification information of a supplier of the article that has made the evaluation, wherein the control unit: acquires, from a reader installed in a facility of a purchaser of the article to which the tag is attached and capable of reading the tag, the identification information of the tag read by the reader; identifies the information indicating the evaluation associated with the identification information of the tag; Notify the information indicating the evaluation to the terminal associated with the reader, and display it on a display unit that is communicable with the terminal and embedded in the facility. Notify the terminal that has been notified of the information indicating the evaluation to the terminal operated by the supplier based on the identification information of the supplier. An information processing apparatus that executes operations including the above.

6. A program for causing a computer to function as the information processing apparatus according to claim 5.

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