Product Management System and Product Management Program

Abstract

To provide a commodity management system capable of acquiring information effective for improving matters to be considered for commercialization, the information being in line with the taste of a consumer or actual living conditions.SOLUTION: A commodity management system includes: management response processing means which configures system management information so as to be browsed on a management terminal and configures the system management information so as to be set in accordance with a management request from the management terminal; customer response processing means which configures consumer response information so as to be browsed on a customer terminal and configures consumer browsing information so as to be set in accordance with an operation request from the customer terminal; and consumer response processing means which configures site provision information from one or more information providing sites, according to the consumer browsing information and a selection request, so as to be browsed on the consumer terminal, the site provision information being configured so that the consumer terminal can access based on access information which can be obtained by a person who purchased the commodity.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a product management system and a product management program.

Background Art

[0002] Conventionally, systems have been developed to attract consumers through lotteries and prizes and collect information about consumers. For example, in Patent Document 1, a label with a unique number and / or symbol described on a product or its package is attached, and when a consumer applies using the label, after having the consumer input information, it is determined whether the above unique number and / or symbol has won, and if it has won, a method of presenting a prize to the consumer has been proposed.

[0003] Also, in Patent Document 2, article information 1 shown on article 10 is read by mobile terminal 2 and connected to information distribution device 3 via a network. In information distribution device 3, based on article information 1 transmitted from mobile terminal 2 and current position information obtained by the position information acquisition function of mobile terminal 2, waste separation information based on local regulations at the position of article 10 is generated as distribution information, and a waste separation information distribution system configured such that this distribution information is transmitted to mobile terminal 2 has been proposed.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0005] By the way, since the method described in Patent Document 1 above is a method in which a company that provides products to consumers uses a prize or lottery for the purpose of efficiently collecting consumer information, the information obtained is limited to the personal information of consumers, and it is difficult to obtain information related to the preferences and actual living conditions of consumers, which are important in product management, such as from what perspective consumers purchase products and what kind of life they lead.

[0006] On the other hand, since the system described in Patent Document 2 above is a system used for the purpose of efficiently providing waste separation information to consumers, although the labor of consumers can be simplified, the information obtained is almost unrelated to the information about the product itself and is only related to personal behaviors after purchasing the product such as waste separation. Therefore, there is a problem that the profit obtained by the supplier of the product in managing the product is thin.

[0007] Therefore, an object of the present invention is to provide a product management system capable of acquiring information that conforms to the preferences and actual living conditions of consumers and is effective for improving matters to be considered in commercialization.

Means for Solving the Problems

[0008] In order to solve the above problems, the product management system according to the present invention configures management response processing means for making system management information including customer information regarding one or more customers, product information regarding one or more products handled by the customers, consumer browsing information to be displayed when receiving access from a consumer terminal, and consumer response information regarding the customers or the products obtained from the access and selection requests by the consumer terminal viewable on a management terminal, and configuring the system management information to be settable in response to a management request by the management terminal; configures customer response processing means for making the consumer response information viewable on a customer terminal and configuring the consumer browsing information to be settable in response to an operation request by the customer terminal; configured to enable the consumer terminal to access based on access information available to those who have purchased the product, and configured to enable the consumer terminal to view site-provided information from one or more information-providing sites corresponding to the consumer browsing information and the selection request; comprises.

[0009] According to the present invention, when access by a consumer terminal occurs based on access information available to those who have purchased a product, the consumer response processing means enables the consumer terminal to view site-provided information from information-providing sites corresponding to the consumer browsing information and the selection request. Further, the management response processing means is configured to enable the management terminal to view system management information including consumer response information regarding customers or products obtained from access by the consumer terminal and selection requests, and is configured to enable the system management information to be changed in response to a management request from the management terminal. Therefore, it becomes possible to manage and set the entire system using the management terminal. Furthermore, the customer response processing means is configured to enable the customer terminal to view the consumer response information. Thus, it is possible to grasp the consumer response information regarding the product using the customer terminal, and since it is configured to enable the consumer browsing information to be set in response to an operation request from the customer terminal, it is possible to set the consumer browsing information that can be viewed when a consumer who has purchased the product accesses. Therefore, the administrator of the system can collect the consumer response information regarding the product or product group and allow the customers to view it, and can also allow the accessed consumers to view the consumer browsing information and the site-provided information of the information-providing sites corresponding to the selection request. Thus, it is possible to sufficiently provide incentives for both customers and consumers to use the system.

[0010] In the present invention, it is preferable to further include site setting connection processing means for setting and maintaining a state in which the information providing site can be connected in response to a selection request from the accessed consumer terminal. According to this, the setting and maintenance of a state in which it is possible to view the site providing state of the information providing site in response to the selection request of the consumer terminal are executed in a manner mediated by the site setting connection processing means. For this reason, when site-providing information corresponding to the selection request of the consumer terminal is sent from the information providing site to the consumer terminal while the consumer terminal is accessing the system, the parts management system is always interposed. Therefore, it becomes possible to always grasp the browsing operations of each site by the consumer terminal. In this case, it is desirable that the site setting connection processing means is configured to be able to execute a site connection confirmation process for confirming the site connection state and the information display state of the information providing site. By this site connection confirmation process, since the site connection state and the information display state of the information providing site can be confirmed, it is possible to confirm the quality of information provided to the consumer. Further, when there is a defect in the site connection state or the information display state of the information providing site, the site setting connection processing means presents the information providing site having a defect in the site connection state or the information display state, and at the same time, displays a site repair screen capable of repairing the site connection state or the information display state of the presented information providing site, and is further configured to be able to execute a site repair assistance process for assisting the management terminal in performing the work. According to this, by the site repair assistance process, the site connection state or the information display state can be repaired using the site repair screen for the information providing site for which the presence of a problem has been presented. Therefore, it becomes possible to more easily maintain and manage the connectable state of the information providing site.

[0011] In the present invention, preferably, the consumer response information includes, in addition to the attribute information of the product corresponding to the access information, the terminal information of the consumer terminal, the connection date and time of the consumer terminal, and consumer connection information including the address of the connection location if available, or at least the type information of the site-provided information transmitted from the information-providing site in response to the selection request. According to this, for the product purchased by the consumer, since the consumer connection information or the type information of the site-provided information can be grasped, various information related to the purchaser of the product and the purchaser's preferences can be known, and thus it can be utilized as reference information for product planning and product improvement. Here, the consumer connection information may include an IP address, terminal location information, connection time, connection duration, language used, platform, system name of the terminal, browser name, and the like. Further, the consumer response information includes not only the case where the above-mentioned consumer connection information or the type information of the site-provided information itself is shown, but also processed information using the above-mentioned each information, for example, a graph showing the transition of the number of accesses of the consumer terminal related to the product, the distribution of the access locations of the consumer terminal related to the product, and a chart such as a graph showing the ratio for each classification indicating the orientation of the consumer related to the product.

[0012] In the present invention, preferably, the consumer browsing information includes an advertisement display of the customer (company) providing the product or the product handled by the customer (company). According to this, since the consumer who purchases the product and accesses the system based on the access information will view the advertisement display, a further advertising effect can be obtained for the customer.

[0013] In the present invention, it is preferable that the consumer response processing means is configured such that a plurality of types of the information providing sites that can be selected in response to the selection request can be connected to the consumer terminal. According to this, since site-provided information from a specific type of information providing site arbitrarily selected by the consumer among the plurality of types of information providing sites can be provided to the consumer, the incentive for the consumer to access the system is likely to work, and more information can be obtained from more consumers. At the same time, for the customer, since information corresponding to the tastes and actual living conditions of a wider range of consumers can be browsed as the above consumer response information, more effective information can be obtained more abundantly to improve matters to be considered in commercialization.

[0014] In the present invention, the information providing site includes a plurality of waste separation information providing sites that provide waste separation information in each region, and the site-provided information is preferably information obtained from a waste separation information providing site corresponding to a specific location selected from among the plurality of waste separation information providing sites, or from the waste separation information providing site automatically connected so as to correspond to the location of the consumer terminal. According to this, since waste separation information corresponding to the location can be provided to the consumer, it becomes possible to promote the separation of waste such as packaging containers of products, and thus the living environment can be improved.

[0015] In the present invention, it is preferable that the management response processing means derives exterior correlation information indicating the correlation between the attribute information of the display mode or packaging mode of the product and the consumer response information, and makes the exterior correlation information viewable on the management terminal. According to this, since the exterior correlation information indicating the correlation between the attribute information of the display mode or packaging mode of the product and the consumer response information becomes viewable on the management terminal, from the viewpoints of what kind of display mode should be formed for the product and what kind of packaging mode should be applied to the product, it becomes possible to know the influence of the display mode or packaging mode of the product on the consumer response information. Therefore, the administrator can easily obtain knowledge regarding the display mode and packaging mode of the product. Here, the display mode of the product refers to various types of designs such as characters, symbols, graphics that constitute the product name, message, etc. displayed on the product or the packaging of the product, or photos, images, patterns, graphics that do not indicate specific matters. Also, the packaging mode of the product refers to types such as the size, shape, capacity, weight of the packaging body of the product, the form of the bag (three-side sealed bag, anti-fog bag, bag with a chuck, pillow packaging bag, etc.), the structure and material of the packaging container (wide-mouth bottle, PET bottle, pouch, glass bottle, metal can, plastic container, flexible packaging, etc.).

[0016] In this case, it is desirable that the exterior correlation information is configured to be viewable on the customer terminal after generalizing or abstracting the attribute information of the product by using general names, general categories, etc. That is, the exterior correlation information is limited to that which uses only the generalized or abstracted product information as the primary information (basic information). According to this, even for customers, although the exterior correlation information is in an abstracted form regarding the attribute information of the product, it can be indirectly referred to. Therefore, based on the information including information on products of other companies, it becomes possible to know the correlation between the exterior of the product such as the display mode and packaging mode and the consumer response information in a wider range for a large number of products. Thus, it becomes even easier to improve the exterior such as the display mode and packaging mode of the products handled by oneself.

[0017] Next, the product management program according to the present invention configures a computer so that system management information including customer information regarding one or more customers, product information regarding one or more products handled by the customers, consumer browsing information to be displayed when receiving access from a consumer terminal, and consumer response information regarding the customers or the products obtained from the access and selection requests by the consumer terminal can be browsed on a management terminal, and also configures a management response processing means that can set the system management information in response to a management request from the management terminal. A customer response processing means that configures the consumer response information to be browsable on a customer terminal and can configure the consumer browsing information in response to an operation request from the customer terminal. And A consumer response processing means that configures the consumer terminal to be accessible based on access information available to those who have purchased the product, and configures the consumer terminal to be able to browse site-provided information from one or more information-providing sites according to the consumer browsing information and the selection request. It is a computer program for functioning as such.

Effect of the Invention

[0018] According to the present invention, it is possible to provide a product management system capable of acquiring information that conforms to the tastes and actual living conditions of consumers and is effective for improving matters to be considered in commercialization. In particular, it is possible to give sufficient incentives for both consumers and customers to connect to the system.

Brief Description of the Drawings

[0019]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Mode for Carrying Out the Invention

[0020] Next, embodiments of the present invention will be described in detail with reference to the accompanying drawings. First, the overall configuration of an embodiment of the product management system 100 according to the present invention will be described. As shown in FIG. 1, the product management system 100 can be configured by a computer system such as a management server including a control unit 100S and a storage unit 100M. Actually, it can be realized by a configuration such as a WEB server, an AP server, and a DB server. Also, it is possible to configure not only a physical server but also a virtual server.

[0021] The product management system 100 of this embodiment includes management response processing means 101X for performing response processing for the management terminal 11, customer response processing means 101Y for performing response processing for one or more customer terminals 12, site setting connection processing means 101Z for performing connection processing for one or more information providing sites 13, and consumer response processing means 101W for performing response processing for the consumer terminal 14.

[0022] The management response processing means 101X is realized by a product management program executed by a computer such as a management server constituting the product management system, and is responsible for response processing with the management terminal 11. As shown in FIG. 2, the management response processing means 101X receives a management request from the management terminal 11 and outputs system management information to the management terminal 11. Display data configured to form a management screen (see FIG. 4) to be described later is prepared in the management terminal 11, and the management response processing means 101X outputs the display data to the management terminal 11. The above system management information includes customer information regarding one or more customers, product information regarding one or more products 15 handled by the customer, consumer browsing information to be displayed when receiving access from the consumer terminal 14, and consumer response information regarding the customer or the product 15 obtained from the access and selection request by the consumer terminal 14.

[0023] The above customer information includes specific information such as the name and address of the customer who is the business cooperation partner regarding the administrator's products, contact information, business field, list of handled products, customer account and password, etc. Further, the above product information includes specific information of the customer handling the product, product classification, general name, product name (trademark), raw materials, content volume, content of product description, URL of video and other advertisement information and other link connection data, manufacturing date, expiration date and consumption date, display mode and packaging mode to be described later, etc.

[0024] Furthermore, the above consumer browsing information includes corporate advertising information of the customers handling the product 15, product advertising information of the product 15 handled by the customers, and other information that the customers wish to display, which is browsed using the consumer terminal 14 that can access the product management system 100 by using the access information provided to the purchasers of the above product 15 and the like. As the consumer browsing information, a display screen provided with a menu list showing a plurality of selection menus may be prepared. Examples of the form of the consumer browsing information include explanatory texts, illustrations, photos, animation images, videos, and the like.

[0025] In addition, the above consumer response information includes primary information (basic information) such as the terminal information of the consumer terminal 14 that has accessed the product management system 100, access information, the content of the selection request, the attribute information of the information providing site selected by the selection request, and the attribute information of the content of the site-provided information obtained from the information providing site. The consumer response information may include, in addition to the above primary information, various secondary information (processed information) such as charts, graphs, and explanatory diagrams showing aggregated values, ratios, percentages, distributions, etc. based on location, time, time zone, temperature, temperature zone, weather, etc. obtained from the above one or more basic information. For example, a line graph showing the time change of the number of accesses, a bar graph of the number of accesses by prefecture, a change graph of the access date and time and access location for each consumer, and the like can be cited.

[0026] The customer response processing means 101Y is realized in function by a product management program executed by a computer such as a management server that constitutes the product management system, and is responsible for response processing with the customer terminal 12. As shown in FIG. 2, the customer response processing means 101Y receives an operation request from the customer terminal 12 and outputs consumer response information to the customer terminal 12. Display data configured to form a customer screen (see FIG. 5) described later is prepared in the customer terminal 12, and the customer response processing means 101Y outputs the display data to the customer terminal 12. The consumer response information that can be displayed on the customer terminal 12 is limited to information related to the product 15 handled by the customer, or for information including products of other companies other than the product 15 handled by the customer, it is limited to using only generalized or abstracted product information as primary information (basic information). That is, the consumer response information can be provided to other customers other than the customer handling the product after generalizing or abstracting the attributes of the product.

[0027] The site setting connection processing means 101Z is realized in function by a product management program executed by a computer such as a management server that constitutes the product management system, and is responsible for response processing with the information providing site 13. As shown in FIG. 2, the site setting connection processing means 101Z can receive link connection data such as the URL of the information providing site 13 based on various management operation inputs in the management terminal 11, and execute site setting work and connection work for connecting to the information providing site 13. In particular, the site setting connection processing means 101Z can execute a site connection confirmation process (see FIG. 7) described later to confirm the site connection state with the already set information providing site 13 and the information display state of the site provided information obtained from the information providing site. Also, it can execute a site repair assistance process (see FIG. 8) described later to present an information providing site 13 with at least one problem (defect) in the above site connection state and the above information display state, and assist the work in the management terminal 11 to repair the above site connection state or the above information display state of the information providing site 13.

[0028] The consumer response processing means 101W is realized by a product management program executed by a computer such as a management server that constitutes a product management system, and is responsible for response processing with the consumer terminal 14. As shown in FIG. 2, by using the access information available to the consumer who purchased the product 15, the consumer terminal 14 can access the product management system 100. At this time, the consumer response processing means 101W receives a selection request from the consumer terminal 14, outputs an information request to the information providing site 13, receives the site-provided information corresponding to this information request, transfers the site-provided information to the consumer terminal 14, and enables the site-provided information to be viewed on the consumer terminal 14.

[0029] FIG. 3 shows a perspective view (a) of an example of the product 15, a photograph (b) of the product 15, and a printing pattern diagram (c) of the access display part 17x showing the access information which is a part of the display mode 17 displayed on the package 15b (outer packaging such as a package and a container) of the product 15. The product 15 includes the content 15a shown in FIG. 2 and the package 15b of this content, and the display mode 17 is formed on the package 15b by printing or the like. Examples of the display mode of the product 15 include various types of designs such as characters, symbols, figures constituting the product name, message, etc. displayed on the content 15a itself of the product 15 or on the package 15b of the product 15, or photographs, images, patterns, figures, etc. that do not indicate specific matters. Also, various packaging modes are adopted for the package 15b itself according to the material and content volume of the content 15a of the product 15. Here, examples of the packaging mode of the product 15 include the size, shape, capacity, weight, bag type (three-side sealed bag, anti-fog bag, bag with a chuck, pillow packaging bag, etc.), structure and material of the packaging container (wide-mouth bottle, PET bottle, pouch, glass bottle, metal can, plastic container, flexible packaging, etc.).

[0030] The above display mode 17 includes the above access display unit 17x. This access display unit 17x contains information for enabling the aforementioned consumer terminal 14 to access the product management system 100. In the illustrated example, the access information included in the access display unit 17x is represented by a two-dimensional code such as a QR code (registered trademark). This access information corresponds to link connection data such as a URL. However, the access information may also be a one-dimensional code such as a barcode, a code represented by characters, numbers, symbols, etc. Further, the information included in the access display unit 17x may not be the access information itself, but may be a password or the like for indirectly obtaining the access information. Note that the access display unit 17x may be protected by information concealment means such as an information protection seal or an eye mask label, which is composed of a peelable seal or the like.

[0031] In order to enhance the incentive for the consumer who has purchased the product 15 to access the product management system 100 using the access information, the above access display unit 17x may include displays for the purpose of providing various information and granting rewards, etc., together with a code corresponding to the access information. In the illustrated example, as shown in FIG. 3(c), there are described character examples such as "separation guidance" and sentences regarding the provision of information such as "Separation information of garbage is available here". Examples of the display regarding the granting of the above rewards include "Win... in a lottery" and "100-point present".

[0032] In this embodiment, as an optional function, it is configured such that various types of information and requests regarding the packaging 15b of the product 15 handled by the customer can be exchanged between the management terminal 11 and the customer terminal 12. For example, from the customer terminal 12, product instruction information including the display mode of the packaging 15b regarding the product 15 and the instruction content for the packaging mode is received, and information regarding the display mode and packaging mode corresponding to the product instruction information is output to the management terminal 11. On the other hand, from the management terminal 11, information regarding the printing mode and packaging mode corresponding to the display mode and packaging mode of the product 15 is received, and product appearance information such as a three-dimensional image corresponding to the information is output to the customer terminal 12. In this way, it is possible to conduct coordination of the exterior relationship regarding the display mode and packaging mode of the product 15 between the management terminal 11 and the customer terminal 12, and moreover, it becomes possible to store information regarding the display mode and packaging mode of the exterior relationship regarding the product 15 in the product management system 100.

[0033] Also, as shown in the illustrated example, using the management terminal 11, a work instruction can be issued to the printing and packaging business entity for realizing the packaging 15b of the product 15. Note that this work instruction can also be issued from the system itself (management server) as a processing function of the product management system 100 to the above-mentioned business entity. In any case, by the work instruction, the above-mentioned business entity manufactures the printed packaging material 16. This packaging material 16, for example, continuously repeats in the longitudinal direction a material portion having a unit printing pattern with the display mode of the packaging 15b and configured to be able to realize the packaging mode of the packaging 15b, and in many cases, is configured to be wound in a roll shape. Such a packaging material 16 is used when packaging and filling the contents 15a of the customer's product 15 using a packaging machine, a filling machine, etc. Examples of the packaging material 16 include a printed resin film, cardboard, various containers, etc., and finally take the form of a bag, box, bottle, etc. corresponding to the packaging 15b that houses the contents 15a of each individual product 15.

[0034] Here, the management response processing means 101X preferably derives exterior correlation information indicating the correlation between the attribute information of the display mode or packaging mode of the product 15 and the consumer response information, and makes the exterior correlation information viewable on the management terminal 11, for example, as a summary table, graph, etc. According to this, by making the exterior correlation information indicating the relationship between the attribute information of the display mode or packaging mode of the product 15 and the consumer response information viewable on the management terminal, from the viewpoints of what display mode should be formed for the product 15 and what packaging mode should be applied to the product 15, it becomes possible to know the influence of the display mode or packaging mode of the product 15 on the consumer response information. Therefore, the administrator can easily obtain knowledge regarding the display mode and packaging mode of the product. Note that the above exterior correlation information may be configured to be output to the customer terminal 12 as part of the above consumer response information, provided that it is limited to the one using only generalized or abstracted product information as primary information (basic information).

[0035] FIG. 3(d) shows an example of the corporate PR information, which is one of the above consumer viewing information, first displayed on the screen of the consumer terminal 14 when the consumer terminal 14 accesses the product management system 100 using access information. This corporate PR information includes various advertisements that the customer's company wants to carry out, and is displayed on the screen of the consumer terminal 14 by outputting the consumer viewing information from the product management system 100 to the consumer terminal 14. On the other hand, FIG. 3(e) shows an example of the product PR information, which is one of the consumer viewing information. This product PR information includes advertisements for the products handled by the customer, and is displayed on the screen of the consumer terminal 14 by outputting the consumer viewing information from the product management system 100 to the consumer terminal 14.

[0036] Figure 4 shows a configuration example of a management screen that the product management system 100 should display on the management terminal 11. Here, the management screen shown below may be configured by a client program for the management terminal installed on the management terminal 11 itself based on display data output from the product management system (management server) 100, or may be configured by a general-purpose program operating on the management terminal 11 based on command data and display data output from the product management system (management server) 100.

[0037] When the management terminal 11 connects to the product management system 100, first a menu screen is displayed, showing menus such as "Customer Management" leading to the customer management screen, "Consumer Management" leading to the consumer management screen, "Site Management" leading to the site management screen, and "Device Management" leading to the device management screen. The above-mentioned customer management screen is configured to be able to transition to a customer information screen for displaying customer information and a product information screen for displaying product information. On the customer information screen, it is possible to transition to a customer setting screen for setting customer information and a product setting screen for setting product information. Note that on the product information screen, the above-mentioned consumer viewing information associated with the product information can be confirmed. Here, it may be configured such that the above-mentioned consumer viewing information can be set or edited.

[0038] On the above-mentioned consumer management screen, it is configured to be able to transition to a consumer information screen that displays the number of accesses, terminal information, access information, and access distribution for all consumer terminals that have accessed the product management system (management server) 100, and a reaction information setting screen that is configured to be able to display the above-mentioned consumer reaction information for each product and is also configured to be able to set item settings and aggregation methods for the consumer reaction information.

[0039] On the above site management screen, it is configured to be transitionable to a list display that shows the names of the information-providing sites 13, a site information screen configured to be able to display detailed information linked to each display, and a site status screen that displays the site connection status and information display status in each information-providing site 13, or flags that simply indicate these statuses. On the above site information screen, it is possible to register a new information-providing site 13 or update link connection data such as the URL of an existing information-providing site 13. Also, on the above site status screen, a broken link list is presented, such as narrowing down and displaying information-providing sites 13 with problems in either the site connection status or the information display status, or a WEB page for reporting problems is prepared. Further, on this site status screen, it is configured to be able to transition to a site repair screen that assists in the work for repairing the site connection status and information display status of the information display site 13 with problems.

[0040] FIG. 5 shows a configuration example of a customer screen to be displayed by the product management system 100 on the customer terminal 12. Here, the following customer screen may be configured by a customer terminal client program installed in the customer terminal 12 itself based on display data output from the product management system (management server) 100, or may be configured by a general-purpose program operating on the customer terminal 12 based on command data and display data output from the product management system (management server) 100.

[0041] As the customer screen, as shown in FIG. 5, a login screen for verifying the customer's eligibility and a customer top screen displayed after login are prepared. From the customer top screen, it is configured to be able to transition to the customer settings screen, product management screen, PR information editing screen, and consumer response information screen. In the above customer settings screen, it is possible to apply for changes such as name, address, contact information, password, etc. In the above product management screen, a list of products handled by the customer is displayed, each product information can be confirmed, and after transitioning to the product settings screen, new products can be set and existing product information can be edited. In the above PR information editing screen, a work space where advertising information such as consumer viewing information can be edited is provided. In the above consumer response information screen, a list of consumer response information is displayed and each piece of information can be viewed. Also, it is possible to transition to the response information settings screen, and in this screen, it is possible to add, change, etc. the types of consumer response information, the aggregation method, and the display form such as graphs.

[0042] FIG. 6 shows a configuration example of the consumer screen to be displayed by the product management system 100 on the consumer terminal 14. Here, the consumer screen shown below is not particularly limited, but can be configured by a general-purpose program operating on the consumer terminal 14 based on the command data and display data output from the product management system (management server) 100.

[0043] The consumer screen is formed on the screen when accessing the product management system 100 with the aforementioned access information. As shown in FIG. 6, a consumer top screen is prepared. On this consumer top screen, the aforementioned consumer browsing information is displayed. Further, from this consumer top screen, it is configured to be able to transition to a selection menu screen according to a request from the consumer terminal 14, or to automatically transition to the selection menu screen when a certain period of time has elapsed from the consumer top screen. On the said selection menu screen, for example, in the case of the illustrated example, according to a selection request from the consumer terminal 14, it is possible to transition to a customer / product detailed information screen that provides more detailed information about customers and products, a site selection screen for selecting a plurality of information providing sites 13, and other display screens. On the said site selection screen, the information providing site 13 selected according to a selection request from the consumer terminal 14 is displayed on the site display screen. Further, as other display screens, it is possible to transition to an application screen for applying for a lottery or a point award, and when a predetermined condition is satisfied by this application screen, the consumer who accessed with the consumer terminal 14 becomes the target of the lottery or the point award.

[0044] In the present embodiment, a plurality of types of information providing sites 13 can be connected on the site selection screen and the like. As one type of these information providing sites 13, a waste separation information providing site by local public bodies and the like that provide waste separation information in each region is included. Since there are many such waste separation information providing sites throughout the country, it is necessary to manage the site connection state and the information display state for each waste separation information site in each region. Although this waste separation information providing site is one type, it is grasped as each information providing site 13 for each region to which the waste separation information is applied or for each site having a different URL. Therefore, it is necessary to register so that a plurality of information providing sites 13 become the target of the site setting connection processing means 101Z.

[0045] Regarding the above waste sorting information providing site, it is necessary to confirm the site connection status indicating whether the parts management system (management server) 100 can be connected to the site, and the information display status indicating whether the waste sorting information can be displayed on the consumer terminal 14 by enabling the site to transmit site-provided information to the parts management system (management server) 100, and it is necessary to maintain both the above site connection status and the above information display status well. For this reason, in the above site setting connection processing means 101Z of the present embodiment, it is necessary to perform a site connection confirmation process for confirming the above site connection status and the above information display status. This site connection confirmation process is not limited to the above waste sorting information providing site, but is executed for any type of information providing site 13.

[0046] FIG. 7 is a schematic flowchart showing the procedure of the above site connection confirmation process. Here, N is the number of registered information providing sites 13 (natural number), and i is the site number of the information providing site 13 indicated by a natural number from 1 to N. In the processing routine of the product management program for implementing this site connection confirmation process, as shown in FIG. 7, the link connection data C(i) of the information providing site 13 with site number i is input, and the information providing site 13 with site number i is connected using this data, and it is confirmed whether the site-provided information of this information providing site 13 can be displayed. If there is no abnormality, the flag F(i) is set to ○. In the case of any abnormality such as a broken link (dead link), even if the information providing site 13 can be connected, but the desired site-provided information cannot be obtained and cannot be displayed, the site connection status is good, but there is a defect in the information display status, so the flag F(i) is set to △. Also, when it is not possible to connect to the information providing site 13 itself, there is also a defect in the site connection status, so the flag F(i) is set to ×. Such flags F(i) (i = 1 to N) are recorded in the storage unit 100M as flag information.

[0047] The above flag information can be viewed on the management terminal 11 in the above site management screen, specifically, through the above site information screen and the above site status screen. In particular, on the site status screen, a list of information providing sites 13 with some defect (the flag is △ or ×) is extracted and displayed based on the above flag information. When any site in this list is selected, the process proceeds to the above site repair screen, and on this screen, it is possible to execute corrections to the link connection data of the defective information providing site 13, search for the destination site in the case of site movement, and so on.

[0048] Figure 8 is a schematic flowchart showing the procedure of site repair assistance processing for assisting site repair work on the above site repair screen. The site number i, the number of sites N, the link connection data C(i), the flag F(i), etc. are the same as in Figure 7. In this site repair assistance processing, first, based on the flag information, an information providing site 13 with some defect is extracted, the link connection data C(i) is read from the site information, the above site repair screen is displayed, and search operations and the like are executed in response to external operations by the administrator handling the management terminal 11 to assist in the update operation of the link connection data C(i). Then, the flag F(i) is updated according to the site connection status and information display status obtained as a result of this operation.

[0049] Note that in Figure 8, the procedure is to sequentially present one by one the information providing sites 13 with defects in the site connection status and / or information display status to perform the site repair work, but this embodiment is not limited to this. It is also possible to have a configuration where the defective information providing sites 13 are extracted, listed, and assistance is provided so that the administrator using the management terminal 11 can perform the site repair work for the selected information providing site 13.

[0050] According to the embodiment of the product management system (management server) 100 described above, when an access by the consumer terminal 14 occurs based on the access information available to the person who purchased the product 15, the consumer response processing means 101W enables the consumer terminal 14 to view the site-provided information from the information-providing site 13 corresponding to the consumer browsing information and the selection request. Thereby, the management response processing means 101X is configured to enable the management terminal 11 to view the system management information including the consumer response information regarding the customer or the product 15 obtained from the access and selection request by the consumer terminal 14, and to be able to change the system management information in response to a management request by the management terminal 11. Therefore, it becomes possible to manage and set the entire system using the management terminal 11. Also, since the customer response processing means 101Y is configured to enable the customer terminal 12 to view the consumer response information, it is possible to grasp the consumer response information regarding the product 15 using the customer terminal 12, and since it is configured to be able to set the consumer browsing information in response to an operation request by the customer terminal 12, it is possible to set the consumer browsing information that becomes viewable when a consumer who purchased the product 15 accesses. Therefore, the administrator of the system can collect the consumer response information regarding the product 15 or the product group and allow the customers to view it, and can also allow the accessing consumers to view the consumer browsing information and the site-provided information of the information-providing site 13 corresponding to the selection request. Thus, it is possible to sufficiently give incentives for using the system to both the customers and the consumers.

[0051] Also, by further comprising site setting connection processing means 101Z for setting and maintaining a state in which the information providing site 13 can be connected in response to a selection request from the accessed consumer terminal 14, the setting and maintenance of a state in which the site providing state of the information providing site 13 corresponding to the selection request of the consumer terminal 14 can be viewed is executed in a manner with the intervention of the site setting connection processing means 101Z. For this reason, when site providing information corresponding to the selection request of the consumer terminal 14 is sent from the information providing site 13 to the consumer terminal 14 while the consumer terminal 14 is accessing the system 100, the parts management system 100 always intervenes, so that it becomes possible to always grasp the browsing operations of each site by the consumer terminal 14.

[0052] In this case, the site setting connection processing means 101Z is configured to be able to execute a site connection confirmation process for confirming the site connection state and the information display state of the information providing site 13, so that the site connection state and the information display state of the information providing site 13 can be confirmed, and thus the quality of information provided to the consumer can be confirmed.

[0053] Also, when there is a defect in the site connection state or the information display state of the information providing site 13, the site setting connection processing means 101Z further executes a site repair assistance process that presents the information providing site 13 with a defect in the site connection state or the information display state and displays a site repair screen that enables the work of repairing the site connection state or the information display state of the presented information providing site 13 and assists in this work on the management terminal 11. By being configured in this way, the site connection state or the information display state can be repaired for the information providing site 13 for which the problem has been presented using the above repair work screen, so that it becomes possible to more easily maintain and manage the connectable state of the information providing site 13.

[0054] Furthermore, in addition to the attribute information of product 15 corresponding to the access information, the consumer response information includes the terminal information of consumer terminal 14, the connection date and time of consumer terminal 14, and consumer connection information including the address of the connection location if available, and / or at least the type information of the site-provided information transmitted from information-providing site 13 in response to a selection request. By including this, for the product 15 purchased by the consumer, the consumer can grasp the consumer connection information or the type information of the site-provided information, so various information related to the purchaser of product 15 and the purchaser's preferences can be known, and thus it can be utilized as reference information for product planning and product improvement.

[0055] Also, since the consumer browsing information includes the advertisement display of the customer (company) providing product 15 or the products handled by the customer (company), consumers who purchase product 15 and access the system based on the access information will view the advertisement display, so the customer can obtain a further promotional effect.

[0056] Furthermore, since the consumer response processing means 101Z is configured such that a plurality of types of information-providing sites 13 that can be selected in response to a selection request can be connected to the consumer terminal 14, the consumer can be provided with the site-provided information from a specific type of information-providing site 13 arbitrarily selected by the consumer among the plurality of types of information-providing sites 13. Therefore, the incentive for the consumer to access the management server 100 is enhanced, more information can be obtained from more consumers, and for the customer, consumer selection information, which is information that conforms to the preferences and actual living conditions of a wider range of consumers, can be viewed as product management information, so more effective information for improving matters to be considered in commercialization can be obtained more abundantly.

[0057] In addition, the information providing site 13 includes a plurality of waste sorting information providing sites that provide waste sorting information in various locations. The site-provided information is information obtained from a waste sorting information providing site corresponding to a specific location selected from among the plurality of waste sorting information providing sites, or from a waste sorting information providing site automatically connected so as to correspond to the location of the consumer terminal 14. Thus, it is possible to provide consumers with waste sorting information corresponding to their location, which can promote the sorting of waste such as packaging containers of products, and thereby improve the living environment.

[0058] Furthermore, the management response processing means 101Z derives exterior correlation information indicating the relationship between the attribute information of the display mode or packaging mode of the product 15 and the consumer response information, and makes the exterior correlation information viewable on the management terminal. By making the exterior correlation information indicating the relationship between the attribute information of the display mode or packaging mode of the product 15 and the consumer response information viewable on the management terminal 11, it becomes possible to know the influence of the display mode or packaging mode of the product 15 on the consumer response information from viewpoints such as what display mode should be formed for the product 15 and what packaging mode should be applied to the product 15. Therefore, the administrator can easily obtain knowledge regarding the display mode and packaging mode of the product.

[0059] Note that the product management system (management server) 100 described above can be operated by operating a product management program in a general-purpose computer system. That is, the functions of the management response processing means 101X, the customer response processing means 101Y, the site setting connection processing means 101Z, and the consumer response processing means 101W are realized by executing the product management program on the computer system.

[0060] Note that the product management system and product management program of the present invention are not limited to only the above-described illustrated examples, and it goes without saying that various changes can be made without departing from the gist of the present invention. For example, in the above embodiment, the product management system 100 composed of a single computer system, or the example of operating the system by a management server was mainly described. However, it may be configured to execute the above functions by a plurality of computer systems, or may be configured by a virtual system constructed on the cloud. Furthermore, although not particularly shown in the above description, when the administrator using the management terminal 11 is a different entity (individual or company) from the customer, the administrator can conduct transactions with the customer advantageously by giving benefits to both the customer and the consumer. For example, if the administrator is a printer, a packaging manufacturer, or a consultant related to business or products, it becomes possible to make a great contribution to the customers who handle the products.

Explanation of Signs

[0061] 100…Product management system, 100S…Control unit, 100M…Storage unit, 101X…Management response processing means, 101Y…Customer response processing means, 101Z…Site setting connection processing means, 101W…Consumer response processing means, 11…Management terminal, 12…Customer terminal, 13…Information providing site, 14…Consumer terminal, 15…Product, 15a…Contents, 15b…Package, 16…Packaging material, 17…Display mode, 17x…Access display section

Claims

1. System management information including customer information regarding one or more customers, product information regarding one or more products handled by the customers, consumer viewing information to be displayed when receiving access from a consumer terminal, and consumer response information corresponding to the customer handling the purchased product or corresponding to the purchased product obtained from an access and selection request by the consumer terminal based on access information available to those who have purchased the product, is configured to be viewable on a management terminal, and is configured to be settable according to a management request by the management terminal. Further, on the management terminal, management response processing means for receiving information regarding a printing mode or a packaging mode corresponding to a display mode or a packaging mode of the product from a customer terminal which is a terminal of a customer handling the product, and outputting product appearance information corresponding to the information to the customer terminal, Consumer response information corresponding to the customer handling the purchased product or corresponding to the purchased product is configured to be viewable on the customer terminal of the customer handling the purchased product, and is configured to be settable according to an operation request by the customer terminal. Further, on the customer terminal, customer response processing means for receiving product instruction information including instruction content corresponding to a display mode or a packaging mode of the product, and outputting information regarding a display mode or a packaging mode corresponding to the product instruction information to the management terminal, Consumer response processing means configured to enable the consumer terminal to access based on the access information, and to enable the consumer terminal to view site-provided information from one or more information-providing sites according to the consumer viewing information and the selection request, A product management system comprising the above.

2. Further comprising site setting connection processing means for setting and maintaining a state connectable to the information-providing site in response to a selection request by the accessed consumer terminal. The product management system according to Claim 1.

3. The site setting connection processing means is configured to be able to execute a site connection confirmation process for confirming a site connection state and an information display state of the information-providing site. The product management system according to Claim 2.

4. When there is a defect in the site connection state or the information display state of the information-providing site, the site setting connection processing means presents the information-providing site with the defect in the site connection state or the information display state, and displays a site repair screen that enables the operation of repairing the site connection state or the information display state of the presented information-providing site, and is further configured to be able to execute a site repair assistance process for assisting the operation on the management terminal. The product management system according to claim 3.

5. The consumer response information includes, in addition to the attribute information of the product corresponding to the access information, terminal information of the consumer terminal, consumer connection information including the connection date and time of the consumer terminal and, if available, the address of the connection location, or at least type information of site-provided information transmitted from the information-providing site corresponding to the selection request. The product management system according to claim 1.

6. The consumer browsing information includes an advertisement display of a customer who provides the product or products handled by the customer. The product management system according to claim 1.

7. The consumer response processing means is configured such that a plurality of types of information-providing sites selectable in response to the selection request can be connected to the consumer terminal. The product management system according to claim 1.

8. The information-providing site includes a plurality of waste sorting information-providing sites that provide waste sorting information in various places, and the site-provided information is information obtained from a waste sorting information-providing site corresponding to a specific location selected from the plurality of waste sorting information-providing sites, or a waste sorting information-providing site automatically connected so as to correspond to the location of the consumer terminal. The product management system according to claim 1 or 7.

9. The management response processing means derives exterior correlation information indicating the correlation between the attribute information of the display mode or the packaging mode of the product and the consumer response information, and makes the exterior correlation information viewable on the management terminal. The product management system according to claim 1.

10. The exterior correlation information is configured to be viewable on the customer terminal after generalizing or abstracting the attribute information of the product. The product management system according to claim 9.

11. Configure a computer so that system management information including customer information regarding one or more customers, product information regarding one or more products handled by the customers, consumer browsing information to be displayed when receiving access from a consumer terminal, and consumer response information regarding the customer handling the purchased product or regarding the purchased product obtained from access and selection requests by the consumer terminal based on access information available to those who have purchased the product can be viewed on a management terminal, and configure the system management information to be settable in response to a management request by the management terminal. Further, in the management terminal, receive information regarding a printing format or a packaging format corresponding to a display format or a packaging format of the product from a customer terminal which is a terminal of a customer handling the product, and output product appearance information corresponding to the information to the customer terminal, a management response processing means, Configure the consumer response information corresponding to the customer handling the purchased product or corresponding to the purchased product to be viewable on the customer terminal of the customer handling the purchased product, and configure the consumer browsing information to be settable in response to an operation request by the customer terminal. Further, in the customer terminal, receive product instruction information including instruction contents corresponding to a display format or a packaging format of the product, and output information regarding a display format or a packaging format corresponding to the product instruction information to the management terminal, a customer response processing means, and Configure the consumer terminal to be accessible based on the access information, and configure the consumer terminal to be able to view site-provided information from one or more information-providing sites corresponding to the consumer browsing information and the selection request, a consumer response processing means, which is a computer program for causing the above to function, a product management program.

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