Cleaning management system, cleaning management method, and cleaning management program

Abstract

To provide a cleaning management system, a cleaning management method, and a cleaning management program that can improve the efficiency of operations to clean places to be cleaned.SOLUTION: A cleaning management system 1 comprises: an acquisition processing unit 213 that acquires a photographic image of an object in a state after a worker performs predetermined operations on it; a determination processing unit 214 that determines whether the predetermined operations are passed or failed for the object of operations based on the photographic image acquired by the acquisition processing unit 213 and an image for determination associated in advance with the object of operations; a registration processing unit 215 that, when the determination processing unit 214 determines that the predetermined operations are passed for the object of operations, registers operation completion information for the object of operations; and a notification processing unit 216 that, when the determination processing unit 214 determines that the predetermined operations are failed for the object of operations, notifies the worker of an instruction to execute the predetermined operations again.SELECTED DRAWING: Figure 2

Description

Technical Field

[0001] The present invention relates to a cleaning management system, a cleaning management method, and a cleaning management program for managing cleaning operations at a cleaning location.

Background Art

[0002] At accommodation facilities such as hotels, after a guest checks out, a cleaning worker performs a cleaning operation on the room. Each cleaning worker sequentially performs the cleaning operation on the rooms assigned to him or her. Conventionally, techniques for improving the efficiency of cleaning operations for the entire accommodation facility have been proposed (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the cleaning operation, when the cleaning worker finishes the cleaning operation on the room assigned to him or her, the cleaning worker reports to the cleaning manager. When the cleaning manager receives the report, the cleaning manager performs an inspection to check if there are any problems with the cleaning operation of the room. Since the cleaning manager has to perform the inspection each time a report is received from each cleaning person in charge, there is a problem that the cleaning time for the entire accommodation facility becomes long and the efficiency of the cleaning operation decreases.

[0005] An object of the present invention is to provide a cleaning management system, a cleaning management method, and a cleaning management program capable of improving the efficiency of cleaning operations at a cleaning location.

Means for Solving the Problems

[0006] A cleaning management system according to one aspect of the present invention includes an acquisition processing unit, a determination processing unit, a registration processing unit, and a notification processing unit. The acquisition processing unit acquires a captured image that captures the state of the work target after a worker has performed a predetermined work on the work target. The determination processing unit determines whether the predetermined work on the work target is successful or not based on the captured image acquired by the acquisition processing unit and a determination image previously associated with the work target. The registration processing unit registers work completion information for the work target when the determination processing unit determines that the predetermined work on the work target is successful. The notification processing unit notifies the worker of an instruction to redo the predetermined work when the determination processing unit determines that the predetermined work on the work target is unsuccessful.

[0007] A cleaning management method according to another aspect of the present invention includes steps in which one or more processors execute an acquisition step, a determination step, a registration step, and a notification step. In the acquisition step, a captured image that captures the state of the work target after a worker has performed a predetermined work on the work target is acquired. In the determination step, it is determined whether the predetermined work on the work target is successful or not based on the captured image acquired in the acquisition step and a determination image previously associated with the work target. In the registration step, work completion information is registered for the work target when it is determined in the determination step that the predetermined work on the work target is successful. In the notification step, the worker is notified of an instruction to redo the predetermined work when it is determined in the determination step that the predetermined work on the work target is unsuccessful.

[0008] A cleaning management program according to another aspect of the present invention is a program for causing one or more processors to execute the acquisition step, the determination step, the registration step, and the notification step.

Advantages of the Invention

[0009] According to the present invention, there are provided a cleaning management system, a cleaning management method, and a cleaning management program capable of improving the efficiency of cleaning work at a cleaning location.

Brief Description of the Drawings

[0010]

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MODE FOR CARRYING OUT THE INVENTION

[0011] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings to facilitate understanding of the present invention. The following embodiments are merely examples embodying the present invention and do not limit the technical scope of the present invention.

[0012] [Cleaning Management System 1] As shown in FIG. 1, the cleaning management system 1 according to an embodiment of the present invention includes a management server 2, a staff terminal 3, a leader terminal 4, and a cleaner terminal 5. The management server 2, the staff terminal 3, the leader terminal 4, and the cleaner terminal 5 can communicate via a communication network N1 such as the Internet, a LAN, a WAN, or a public telephone line. The cleaning management system 1 is introduced into a facility including a plurality of cleaning locations. The facility is various facilities such as a hotel, an accommodation facility such as a ryokan, a shopping mall, a complex facility, a commercial building, and a public facility such as an office. The cleaning location is a predetermined location (cleaning work area) that requires cleaning work. In the present embodiment, as an example of the facility, an accommodation facility (hotel H1) is cited, and as an example of the cleaning location, a room (guest room) and a toilet (shared toilet) are cited.

[0013] Each cleaner (hereinafter referred to as "cleaner") (an example of the worker of the present invention) of the hotel H1 sequentially performs cleaning work on the cleaning locations assigned to himself / herself. A cleaning leader (an example of the administrator of the present invention) who is responsible for managing a plurality of cleaners assigns cleaning locations to each cleaner, gives special instructions regarding cleaning (details will be described later) to each cleaner, and checks the cleaning work of each cleaner. There may be a plurality of cleaning leaders. In addition, the staff (front desk staff, administrator, etc.) of the hotel H1 checks the check-in status and check-out status of the accommodation guests, registers the necessity of cleaning the cleaning locations, special instructions for the cleaning locations (details will be described later), etc., and creates a daily cleaning instruction sheet (see FIG. 8).

[0014] The management server 2 receives operations on various terminals by the staff, the cleaning leader, and the cleaner, and manages the cleaning work of the hotel H1. In addition, the management server 2 manages the attendance of the cleaners. In addition, the management server 2 presents various information regarding the cleaning work to the staff, the cleaning leader, and the cleaner. The management server 2 may be installed inside the hotel H1 or outside the hotel H1.

[0015] The staff operates the staff terminal 3, the cleaning leader operates the leader terminal 4, and the cleaner operates the cleaner terminal 5. For example, the staff creates the cleaning instruction sheet (see FIG. 8) by performing various registration operations on the operation screen (operation page) provided by the management server 2 and displayed on the staff terminal 3. The cleaning leader performs operations such as allocating cleaning locations to each cleaner, registering special instructions regarding cleaning, and inspecting the cleaning work on the operation screen (operation page) provided by the management server 2 and displayed on the leader terminal 4. The cleaner confirms the cleaning location and special instructions, takes pictures of the state after the cleaning work with the camera 55 (see FIG. 2), and reports the completion of the cleaning work on the operation screen (operation page) provided by the management server 2 and displayed on the cleaner terminal 5. Each cleaner performs the cleaning work while individually possessing the cleaner terminal 5.

[0016] The cleaning management system 1 includes one or more staff terminals 3, one or more leader terminals 4, and one or more cleaner terminals 5.

[0017] In this embodiment, the management server 2 alone corresponds to the cleaning management system according to the present invention. However, the cleaning management system according to the present invention may include one or more of the management server 2, the staff terminal 3, the leader terminal 4, and the cleaner terminal 5. For example, when the components of the management server 2, the staff terminal 3, the leader terminal 4, and the cleaner terminal 5 cooperate to share and execute the cleaning management process (see FIGS. 21 and 22) described later, a system including a plurality of components that execute that process can be regarded as the cleaning management system according to the present invention. For example, the management server 2, the leader terminal 4, and the cleaner terminal 5 may constitute the cleaning management system according to the present invention.

[0018] [Management Server 2] As shown in FIG. 2, the management server 2 is a server including a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like. Note that the management server 2 is not limited to a single computer, and may be a computer system in which a plurality of computers cooperate to operate. Also, various processes executed by the management server 2 may be distributed and executed by one or a plurality of processors. The management server 2 provides a cleaning management service for various facilities and operates a cleaning management service site.

[0019] The communication I / F 24 is a communication interface for connecting the management server 2 to the communication network N1 by wire or wirelessly and performing data communication according to a predetermined communication protocol with external devices such as a staff terminal 3, a leader terminal 4, and a cleaner terminal 5 via the communication network N1.

[0020] The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display for displaying various information, and an operation unit such as a mouse, a keyboard, or a touch panel for receiving operations.

[0021] The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) for storing various information. Specifically, data such as cleaner information D1, cleaning location information D2, determination image information D3, cleaning instruction information D4, and cleaning difficulty information D5 are stored in the storage unit 22.

[0022] The cleaning staff information D1 includes information about each cleaning staff member. FIG. 3 is a diagram showing an example of the cleaning staff information D1. As shown in FIG. 3, the cleaning staff information D1 includes information about each cleaning staff member, such as an "ID," "cleaner name," "number of rooms cleaned," "number of re-cleaning attempts," and "work ability level." The ID is identification information for the cleaning staff member, and the cleaning staff name is the name of the cleaning staff member. The number of rooms cleaned is the number of rooms that the cleaning staff member has cleaned in the past, i.e., the total number of cleaning attempts (achieved number of cleaning attempts). The number of re-cleaning attempts is the number of times that the cleaning staff member has redone cleaning. For example, if the control unit 21 determines that the cleaning work has failed as a result of a pass / fail judgment (described later) and instructs the cleaning staff member to redo the cleaning work (re-cleaning instruction), the cleaning staff member will perform the cleaning work again. Also, if a cleaning leader inspects (checks) the rooms that the cleaning staff member has cleaned and finds that the cleaning work is insufficient, the cleaning leader instructs the cleaning staff member to redo the cleaning work (re-cleaning instruction), the cleaning staff member will perform the cleaning work again.

[0023] The work ability level is information indicating the level of a cleaner's cleaning ability (work skill). A work ability level of "5" indicates the highest work ability, and a work ability level of "1" indicates the lowest work ability. The control unit 21 calculates the work ability level of the cleaner based on at least one of the following information: the number of cleaning locations that the cleaner has been responsible for in the past (the number of rooms cleaned), the number of times that the cleaner has performed cleaning work again in response to an instruction to redo the cleaning work (the number of re-cleanings), and the cleaner's experience information (years of experience, etc.). For example, the control unit 21 evaluates the work ability level on a five-point scale and registers it in the cleaner information D1. The control unit 21 updates the cleaner information D1 as appropriate according to the cleaning performance of each cleaner.

[0024] The cleaning location information D2 includes information about the cleaning locations. FIG. 4 is a diagram showing an example of the cleaning location information D2. As shown in FIG. 4, the cleaning location information D2 includes information such as "cleaning location", "cleaning range", "type", "amenity information", and "beverage information" for each cleaning location. The cleaning location here registers the room numbers of all the rooms in the hotel H1, toilets, etc. The cleaning range is information indicating the size (area) of the cleaning location. The type is information about the type of the cleaning location, for example, the type of the room (single room, twin room, suite room, etc.). The amenity information is information such as the quantity, size, and type of amenity goods (an example of the equipment of the present invention) provided in the room. The beverage information is information such as the quantity and type of beverages provided in the room refrigerator, etc. Also, the cleaning location information D2 may include information about the size and type of the bed and information about the size and type of the bathroom. That is, the cleaning location information D2 registers information about each of a plurality of work targets included in the cleaning location.

[0025] The determination image information D3 includes information about the determination images corresponding to the work targets. FIG. 5 is a diagram showing an example of the determination image information D3. As shown in FIG. 5, the determination image information D3 registers images (determination images) for determining the success or failure of the work on the work targets for each cleaning location. Also, the determination image information D3 registers determination images for each work target. The work targets include, for example, amenity goods, beverages, beds, bathrooms, etc. Also, the work on the work targets includes the work of setting amenity goods, the work of setting beverages, bed making, bathroom cleaning work, etc.

[0026] For example, when the cleaning location is a room (guest room), the determination image information D3 registers "amenity image", "beverage image", "bed image", and "bathroom image" in association with the room. Also, for example, when the cleaning location is a toilet, the determination image information D3 registers "toilet image" in association with the toilet.

[0027] The amenity image is an image taken of the state in which amenity goods are correctly set in a predetermined location in the room, and serves as a model for the cleaner when setting amenity goods during the room cleaning operation. The beverage image is an image taken of the state in which beverages are correctly set in a predetermined location such as a refrigerator, and serves as a model for the cleaner when setting beverages during the room cleaning operation. The bed image is an image taken of the state in which bed making has been correctly performed, and serves as a model for the cleaner when making the bed during the room cleaning operation. The bathroom image is an image taken of the state in which the bathroom has been correctly cleaned, and serves as a model for the cleaner when cleaning the bathroom during the room cleaning operation. The toilet image is an image taken of the state in which the toilet has been correctly cleaned, and serves as a model for the cleaner when cleaning the toilet.

[0028] When a staff member of hotel H1 previously takes a picture with a camera of the correct state after setting or cleaning each work target at each cleaning location, the control unit 21 registers the taken image as determination image information D3 as a determination image for each work target. The determination image is used as a comparison image when determining the pass / fail of the cleaner's work.

[0029] The cleaning instruction information D4 includes information related to cleaning instructions. FIG. 6 is a diagram showing an example of the cleaning instruction information D4. As shown in FIG. 6, the cleaning instruction information D4 includes information such as "cleaning location", "necessity of cleaning", "special instruction information", "guest information", "scheduled check-in / check-out date and time". The cleaning location is information on rooms and toilets within hotel H1. For example, information on all rooms (guest rooms) in hotel H1 and all shared toilets installed on each floor is registered. The necessity of cleaning is information indicating the necessity of the cleaning operation for the cleaning location. For example, a staff member of hotel H1 performs an operation of checking the check box of the cleaning location (for example, room number) that requires cleaning on the cleaning instruction page (see FIG. 8) displayed on the staff terminal 3. The control unit 21 accepts the operation by the staff and registers the necessity of the cleaning location in the cleaning instruction information D4.

[0030] The special instruction information is information on special instructions for the cleaning location. For example, the staff of Hotel H1 selects the cleaning location that requires cleaning work on the cleaning instruction page (see Fig. 8) displayed on the staff terminal 3 and performs an operation to input special instructions. In the example shown in Fig. 8, the room number 205 is selected, and the special instruction "Bring in an extra bed" is input. The control unit 21 receives the operation by the staff and registers the special instruction information for the cleaning location in the cleaning instruction information D4. In addition, the control unit 2I displays the number of the special instructions on the cleaning instruction page (see Fig. 8).

[0031] The guest information is information regarding the guest, such as the name of the guest, the number of guests staying, and the like. The CI / CO scheduled date and time is information on the scheduled date and time when the guest checks into Hotel H1 and the scheduled date and time when the guest checks out. The control unit 21 refers to the management data (not shown) of the hotel reservation, acquires the guest information and the CI / CO scheduled date and time, and registers them in the cleaning instruction information D4. In addition, the control unit 21 displays the guest information and the CI / CO scheduled date and time on the cleaning instruction page (see Fig. 8).

[0032] The cleaning difficulty information D5 includes information regarding the cleaning difficulty of the cleaning location. FIG. 7 is a diagram showing an example of the cleaning difficulty information D5. As shown in FIG. 7, the cleaning difficulty information D5 includes information such as "cleaning location", "cleaning difficulty", and "cleaner name". The cleaning location is information representing the cleaning location that requires cleaning work. For example, information on the cleaning location selected by the staff is registered. The cleaning difficulty is information indicating the difficulty level of the cleaning work at the cleaning location. For example, the greater the area of the room, the higher the cleaning difficulty. Also, for example, the higher the grade of the room, the higher the cleaning difficulty. Also, for example, the greater the number of amenity goods provided in the room, the higher the cleaning difficulty. Also, for example, the greater the number of special instructions such as "bringing an extra bed into the room", the higher the cleaning difficulty. Thus, the difficulty level of cleaning the cleaning location varies depending on the situation of the room and the like. The cleaning difficulty is set in, for example, three levels, where the cleaning difficulty "3" represents the highest difficulty level and the cleaning difficulty "1" represents the lowest difficulty level.

[0033] The cleaning difficulty is set for the cleaning location by the control unit 21. The control unit 21 sets the cleaning difficulty of the cleaning location based on at least any one of the cleaning range of the cleaning location, the type of the cleaning location, the equipment information (amenity goods) regarding the equipment provided at the cleaning location, and the predetermined requirement information (special instructions) for the cleaning location. The control unit 21 sets the cleaning difficulty for each cleaning location and registers it in the cleaning difficulty information D5.

[0034] The cleaner name is the name of the cleaner in charge of the cleaning work at the cleaning location. When the control unit 21 executes an assignment process (details will be described later) of assigning the cleaning locations to be responsible for to the cleaners, it registers the names of the cleaners in association with each cleaning location in the cleaning difficulty information D5.

[0035] In addition, as another embodiment, part or all of the cleaner information D1, cleaning location information D2, determination image information D3, cleaning instruction information D4, and cleaning difficulty information D5 may be stored in another server accessible from the management server 2 via the communication network N1. In this case, the control unit 21 of the management server 2 may acquire the information from the other server and execute each process such as the cleaning management process (see FIGS. 21 and 22) described later.

[0036] Also, the storage unit 22 stores layout data, image data, etc. for generating various web pages such as a cleaning instruction page (see FIG. 8) displayed on the staff terminal 3, a cleaning management page (see FIG. 9) and an inspection page (see FIGS. 19 and 20) displayed on the leader terminal 4, a cleaning management page (see FIG. 10) displayed on the cleaner terminal 5, a work list page (see FIG. 11), and a work page (see FIGS. 12 to 18). In this embodiment, the control unit 21 of the management server 2 can display the various web pages on each of the staff terminal 3, the leader terminal 4, and the cleaner terminal 5 by generating the various web pages and transmitting the information of the web pages to the staff terminal 3, the leader terminal 4, and the cleaner terminal 5. Also, as another embodiment, the control unit 21 of the management server 2 may transmit the data necessary for displaying the various web pages to each of the staff terminal 3, the leader terminal 4, and the cleaner terminal 5, so that the control unit 31 of the staff terminal 3, the control unit 41 of the leader terminal 4, and the control unit 51 of the cleaner terminal 5 each execute the display of the various web pages.

[0037] Furthermore, the storage unit 22 stores control programs such as a cleaning management program for causing the control unit 21 to execute the cleaning management process (see FIGS. 21 and 22) described later. For example, the cleaning management program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive provided in the management server 2 and stored in the storage unit 22.

[0038] The control unit 21 includes control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various information and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the management server 2 by causing the CPU to execute various control programs stored in advance in the ROM or the storage unit 22.

[0039] Specifically, as shown in FIG. 2, the control unit 21 includes various processing units such as a setting processing unit 211, a presentation processing unit 212, an acquisition processing unit 213, a determination processing unit 214, a registration processing unit 215, and a notification processing unit 216. Note that the control unit 21 functions as the various processing units by causing the CPU to execute various processes according to the cleaning management program. Also, some or all of the processing units may be configured by electronic circuits. Note that the cleaning management program may be a program for causing a plurality of processors to function as the processing units.

[0040] The setting processing unit 211 presets the cleaning difficulty level of the cleaning location. Specifically, the setting processing unit 211 presets a three-level cleaning difficulty level corresponding to the room conditions of the cleaning location, such as the size of the room, the grade of the room, the number of amenity goods provided in the room, and the number of special instructions.

[0041] For example, the setting processing unit 211 calculates the current cleaning difficulty level of the cleaning location. Specifically, when a staff member of hotel H1 selects a cleaning location that requires cleaning work on the cleaning instruction page (see FIG. 8) displayed on the staff terminal 3, the setting processing unit 211 calculates the current cleaning difficulty level of the selected cleaning location. For example, the setting processing unit 211 calculates the cleaning difficulty level ("1", "2", or "3") of the cleaning location based on at least any one of the cleaning range (e.g., area) of the selected cleaning location, the type of the cleaning location (e.g., room type), the equipment information (e.g., the number of amenity goods) regarding the equipment provided in the cleaning location, and the predetermined requirement information (e.g., the number of special instructions) for the cleaning location. The setting processing unit 211 calculates the cleaning difficulty level for each cleaning location and registers it in the cleaning difficulty information D5 (see FIG. 7). Note that the number of selected cleaning locations may be one or more.

[0042] In addition, the setting processing unit 211 presets a five - level work ability level corresponding to the work ability of the cleaner, such as the past number of rooms cleaned by the cleaner, the number of re - cleaning times, and experience value information (such as the number of years of experience).

[0043] For example, the setting processing unit 211 calculates the work ability level of the cleaner. Specifically, the setting processing unit 211 calculates the work ability level ("1" to "5") of the cleaner based on at least any one of the past number of rooms cleaned by the cleaner, the number of re - cleaning times, and the experience value information (such as the number of years of experience). The setting processing unit 211 calculates the work ability level for each cleaner and registers it in the cleaner information D1 (see FIG. 3). Also, when a staff member of hotel H1 creates a cleaning instruction in the cleaning instruction page (see FIG. 8), the setting processing unit 211 identifies the cleaner who is on duty on the cleaning date (October 15, 2021 in FIG. 8) from the attendance management data (work shift), and calculates the current work ability level of the identified cleaner. According to the configuration of the setting processing unit 211, the current work ability level can be determined from the past cleaning performance of the cleaner.

[0044] Furthermore, the setting processing unit 211 executes an allocation process of allocating a cleaning location to be responsible for by the cleaner to the cleaner. Specifically, the setting processing unit 211 executes the allocation process based on the cleaning difficulty level of the cleaning location and the work ability level of the cleaner. For example, the setting processing unit 211 preferentially allocates a cleaning location with a high cleaning difficulty level to a cleaner with a high work ability level. For example, since Room 205 is large, the number of amenity goods is large, and there is the above special instruction ("carry in an extra bed"), the setting processing unit 211 calculates the highest "3" as the cleaning difficulty level. In this case, the setting processing unit 211 allocates Room 205 to Cleaner A3, who has the highest work ability level among the cleaners scheduled to work on the cleaning day.

[0045] In this way, when the work ability level of the first cleaner is higher than that of the second cleaner and the cleaning difficulty level of the first cleaning location is higher than that of the second cleaning location, the setting processing unit 211 allocates the first cleaning location to the first cleaner and the second cleaning location to the second cleaner. Thereby, for a cleaning location with a high cleaning difficulty level, the required working time can be shortened, and the cleaning work can be completed without problems such as cleaning deficiencies.

[0046] In addition, the setting processing unit 211 may execute the allocation process based on the required working time according to the cleaning difficulty level of the cleaning location and the work ability level of the cleaner. For example, when a cleaner with a low work ability level is in charge of a cleaning location with a high cleaning difficulty level, the required working time becomes long. When the required working time exceeds a predetermined time, the setting processing unit 211 allocates the cleaning location to a cleaner with a higher work ability level. In this way, an upper limit time may be set for the required working time of one cleaning location.

[0047] Here, when a plurality of cleaners each perform cleaning work on a plurality of cleaning locations, it is desirable for each cleaner to complete the cleaning work at the same or a similar time. Therefore, the setting processing unit 211 may execute the allocation processing for the first cleaner and the second cleaner so that the difference between the first total working time required for all the cleaning work of one or more cleaning locations assigned to the first cleaner and the second total working time required for all the cleaning work of one or more cleaning locations assigned to the second cleaner is within a predetermined time.

[0048] The presentation processing unit 212 presents various information to the staff terminal 3, the leader terminal 4, and the cleaner terminal 5. For example, when a staff member creates a cleaning instruction, the presentation processing unit 212 causes the staff terminal 3 to display a cleaning instruction page (see FIG. 8). Also, for example, when a cleaning location is selected, the presentation processing unit 212 causes the leader terminal 4 to display a cleaning management page (see FIG. 9). The cleaning management page shown in FIG. 9 includes a selection button K1 for displaying detailed information of the cleaning location, a selection button K2 for executing an allocation process of assigning the cleaning location to a cleaner, a selection button K3 for displaying information on registered special instructions (see FIG. 8), a selection button K4 for displaying the content of the cleaning completion report, a selection button K5 for displaying the registration information of lost items, etc. are displayed. In addition, the number of cases (registered number of cases) corresponding to each of the selection buttons K1, K3, K4, K5 is displayed, and the number of cases is updated as appropriate.

[0049] Here, when the cleaning leader executes an allocation process of assigning the registered 18 cleaning locations to the cleaners, the selection button K2 is pressed on the cleaning management page displayed on the leader terminal 4. When the selection button K2 is pressed, the presentation processing unit 212 causes the leader terminal 4 to display a cleaning allocation page (not shown). When the cleaning leader performs an allocation operation on the cleaning allocation page, the setting processing unit 211 executes the allocation process. Note that the cleaning leader can perform operations such as manually assigning a cleaning location to each cleaner or manually changing the automatically assigned cleaning location on the cleaning allocation page.

[0050] In addition, when the allocation process is executed, the presentation processing unit 212 causes the cleaning staff terminal 5 to display a cleaning management page. FIG. 10 shows an example of the cleaning management page displayed on the cleaning staff terminal 5 of cleaner A1. Information regarding the cleaning locations of Room 4, which is the responsibility of cleaner A1, is displayed on the cleaning management page shown in FIG. 10. When cleaner A1 presses the selection button K11 on the cleaning management page displayed on the cleaning staff terminal 5, the presentation processing unit 212 causes the cleaning staff terminal 5 to display a work list page (see FIG. 11). Information on the cleaning locations of Room 4 assigned to cleaner A1 is displayed on the work list page shown in FIG. 11. In addition, an image Me indicating that a special instruction has been registered for the cleaning location is displayed.

[0051] When cleaner A1 starts the cleaning work, cleaner A1 selects the selection button K12 for the cleaning location on the work list page (see FIG. 11). The presentation processing unit 212 causes the cleaning staff terminal 5 to display a work page (see FIG. 12) for the selected cleaning location. Cleaner A1 checks the cleaning details on the work page and performs the cleaning work. When cleaner A1 starts cleaning, for example, Room 201, cleaner A1 performs work on each of a plurality of work items such as setting amenity goods, setting beverages, making the bed, and cleaning the bathroom.

[0052] For example, when cleaner A1 performs the work of setting amenity goods, cleaner A1 checks the check box (checkbox) for "Amenity" on the work page shown in FIG. 12 and touches the image reference button B1. When the control unit 21 receives the touch operation of the image reference button B1 from the cleaning staff terminal 5, the control unit 21 causes the cleaning staff terminal 5 to display a determination image GP1 (see FIG. 5) corresponding to the amenity goods. FIG. 13 shows the determination image GP1 displayed on the cleaning staff terminal 5 of cleaner A1. Cleaner A1 sets the amenity goods in a predetermined location with reference to the determination image GP1 shown in FIG. 13. After finishing setting the amenity goods, cleaner A1 takes a picture of the set amenity goods with the camera 55 of the cleaning staff terminal 5. Specifically, cleaner A1 checks the check box (checkbox) for "Amenity" on the work page shown in FIG. 12 and touches the shooting button B2.

[0053] When the cleaning staff terminal 5 receives a touch operation on the shooting button B2, it shifts to the shooting mode and accepts the shooting operation by the cleaning staff A1. When the cleaning staff A1 touches the shooting button on the shooting screen shown in FIG. 14, the cleaning staff terminal 5 stores the captured image in association with the work target. Here, the cleaning staff terminal 5 stores the captured image shown in FIG. 14 in the storage unit 52 (see FIG. 2) in association with the amenity goods.

[0054] The cleaning staff A1 performs the same work for each work target corresponding to the room 201. For example, the cleaning staff A1 sets the beverage with reference to the determination image DP1 (see FIG. 5) of the beverage and captures the state of the beverage after setting with the camera 55. Also, for example, the cleaning staff A1 makes the bed with reference to the determination image BP1 (see FIG. 5) of the bed-making and captures the state after the bed-making with the camera 55. Also, for example, the cleaning staff A1 cleans the bathroom with reference to the determination image RP1 (see FIG. 5) of the bathroom and captures the state after cleaning the bathroom with the camera 55. The cleaning staff terminal 5 stores the captured image after each work in the storage unit 52 in association with the work target.

[0055] When the cleaning of room 201 is completed, the cleaning staff A1 touches "Cleaning Completed" on the work page shown in FIG. 12. When the cleaning staff terminal 5 receives the touch operation of "Cleaning Completed", it transmits the image data of each captured image stored in the storage unit 52 to the management server 2. The acquisition processing unit 213 of the management server 2 acquires the image data from the cleaning staff terminal 5. Here, the acquisition processing unit 213 acquires the captured images after the work of the amenity goods, beverages, beds, and bathrooms in room 201 respectively.

[0056] In this way, the acquisition processing unit 213 acquires the captured image of the state after the work of the work target after the cleaning staff has performed a predetermined work on the work target.

[0057] The determination processing unit 214 determines whether a predetermined operation on the work target is passed or failed based on the captured image acquired by the acquisition processing unit 213 and the determination image pre-associated with the work target. Specifically, when the degree of match between the captured image and the determination image is equal to or greater than a threshold value, the determination processing unit 214 determines that the predetermined operation is passed, and when the degree of match between the captured image and the determination image is less than the threshold value, the determination processing unit 214 determines that the predetermined operation is failed.

[0058] For example, the determination processing unit 214 calculates the degree of match by comparing the feature points of the captured image after the operation on the amenity goods with the feature points of the determination image GP1 (see FIG. 5) corresponding to the amenity goods. When the degree of match is equal to or greater than the threshold value, the determination processing unit 214 determines that the operation on the amenity goods is passed, and when the degree of match is less than the threshold value, the determination processing unit 214 determines that the operation on the amenity goods is failed.

[0059] Similarly, for each operation on beverages, beds, and bathrooms, the determination processing unit 214 compares the captured image after the operation with the determination image (see FIG. 5) corresponding to each operation to determine whether it is passed or failed.

[0060] When the determination processing unit 214 determines that a predetermined operation on the work target is passed, the registration processing unit 215 registers work completion information for the work target. For example, when the determination processing unit 214 determines that each operation on the amenity goods, beverages, beds, and bathrooms in Room 201 is passed, the registration processing unit 215 registers the work completion information indicating that the cleaning of Room 201 is completed in association with the cleaning location information of Room 201.

[0061] In addition, when the determination processing unit 214 determines that a predetermined operation on the work target is passed, the registration processing unit 215 notifies the cleaning staff terminal 5 of information indicating that the operation is passed. For example, as shown in FIG. 15, the registration processing unit 215 causes a message indicating that the inspection of Room 201 is completed to be displayed on the cleaning staff terminal 5 of Cleaner A1.

[0062] On the work page shown in FIG. 15, when cleaner A1 touches "Return to Work List", the registration processing unit 215 updates "Room 201" as cleaned on the work list page (see FIG. 11). Also, the registration processing unit 215 updates the number of "Uncleaned" and "Cleaning Completed" on the cleaning management page (see FIG. 10). Also, the registration processing unit 215 updates "Room 201" as cleaned on the cleaning instruction page (see FIG. 8).

[0063] When the cleaning of Room 201 is completed, cleaner A1 moves to the next cleaning location (e.g., Room 204) and performs predetermined work.

[0064] When the determination processing unit 214 determines that a predetermined work for the work target is unqualified, the notification processing unit 216 notifies the cleaner of an instruction to redo the predetermined work. Specifically, when a plurality of work targets are included in the cleaning location, and the determination processing unit 214 determines that a predetermined work is unqualified for at least any one of the plurality of work targets, the notification processing unit 216 notifies the cleaner of an instruction to redo the work.

[0065] For example, for Room 201, when the determination processing unit 214 determines that the work for each of the beverage, bed, and bathroom is qualified and determines that the work of amenity goods is unqualified, the notification processing unit 216 notifies cleaner A1 of an instruction to redo the work of amenity goods. For example, the notification processing unit 216 causes the re-cleaning instruction page (see FIG. 16) instructing the re-cleaning of Room 201 to be displayed on the cleaner terminal 5 of cleaner A1. When cleaner A1 touches "Redo cleaning" on the re-cleaning instruction page, the notification processing unit 216 causes the work content to be redone to be displayed on the cleaner terminal 5 of cleaner A1 as shown in FIG. 17.

[0066] Here, the notification processing unit 216 causes the cleaning staff terminal 5 to display a re - cleaning (redoing the work of setting the amenity goods) for Room 201. Cleaner A1 checks the "Amenity" check box and touches the image reference button B1 on the work page shown in FIG. 17. When the control unit 21 receives the touch operation of the image reference button B1 from the cleaning staff terminal 5, it causes the cleaning staff terminal 5 to display a determination image GP1 (see FIG. 5) corresponding to the amenity goods (see FIG. 13). Cleaner A1 re - does the work of setting the amenity goods with reference to the determination image GP1 shown in FIG. 13. After Cleaner A1 finishes re - doing the work of setting the amenity goods, he touches the shooting button B2 on the work page shown in FIG. 17 to shoot the amenity goods after the re - work. When there is no other work to be redone, Cleaner A1 touches "Re - cleaning completed" on the work page shown in FIG. 17. The acquisition processing unit 213 acquires the captured image of the amenity goods after the re - work from the cleaning staff terminal 5.

[0067] The determination processing unit 214 compares the captured image of the amenity goods after the re - work with the determination image GP1 (see FIG. 5) corresponding to the amenity goods. If the degree of coincidence is equal to or greater than the threshold value, it determines that the re - work of the amenity goods is qualified; if the degree of coincidence is less than the threshold value, it determines that the re - work of the amenity goods is unqualified. As a result of Cleaner A1 re - doing the work, if it is determined to be qualified, the registration processing unit 215 registers the work completion information indicating that the cleaning of Room 201 is completed in association with the cleaning location information of Room 201. As a result of Cleaner A1 re - doing the work, if it is determined to be unqualified, the notification processing unit 216 notifies Cleaner A1 again to re - do the work.

[0068] In this way, the control unit 11 notifies the cleaning staff of the re - work instruction until the work is determined to be qualified for all of the plurality of work targets included in the cleaning location. And when the work is determined to be qualified for all of the plurality of work targets included in the cleaning location, the control unit 11 completes the cleaning of the cleaning location.

[0069] With the above configuration, the management server 2 can determine whether a specific task for a task target has been completed and notify the worker of instructions such as re-cleaning, eliminating the need for the cleaning leader to inspect the cleaning location. This reduces the burden of inspection work on the cleaning leader. In another embodiment, if cleaner A1 retries the task and is determined to have failed, the notification processing unit 216 may notify the cleaning leader.

[0070] Incidentally, the predetermined tasks may include specific tasks (specific tasks) that require inspection by a cleaning leader. If the specific tasks are included in the guest room that the cleaner is responsible for, the control unit 11 determines whether the tasks other than the specific tasks have been completed based on the captured images, and requests the cleaning leader to inspect the specific tasks.

[0071] Specifically, if the work target is a work target for which the pass / fail of the work cannot be determined based on the captured image, the notification processing unit 216 notifies the cleaning leader of a request to inspect the work target. For example, if the work is a specific work that requires inspection by the cleaning leader, the notification processing unit 216 notifies the cleaning leader of the inspection request. FIG. 18 shows the work page of the cleaning terminal 5 of cleaner A3. The work page shown in FIG. 18 displays the work content for room 205. In addition, a special instruction ("delivery of extra bed") has been registered for room 205 assigned to cleaner A3 (see FIG. 8). The work corresponding to the special instruction corresponds to the specific work. Note that the control unit 21 may display a message on the work page shown in FIG. 18 indicating that the pass / fail of the work corresponding to the special instruction cannot be determined based on the captured image ("Image Determination Not Possible" in FIG. 18). Furthermore, for a specific task that requires an inspection by the cleaning leader, the control unit 21 may hide the photograph button B2 and display the image reference button B1.

[0072] Here, when cleaner A3 sets amenity goods, sets beverages, makes the bed, cleans the bathroom, and further performs the work corresponding to the special instruction ( "extra bed carrying-in") and touches "cleaning completed", the determination processing unit 214 determines pass or fail based on the photographed images for the work of amenity goods, beverages, the bed, and the bathroom. Also, as shown in FIG. 19, the notification processing unit 216 notifies the leader terminal 4 of the cleaning leader of the inspection request for Room 205. When receiving the inspection request, the cleaning leader touches "inspect" on the screen of FIG. 19. The notification processing unit 216 displays the inspection details on the inspection page shown in FIG. 20. The cleaning leader visits Room 205 to inspect whether the specific work has been correctly performed. Here, the cleaning leader inspects whether the extra bed has been correctly carried into Room 205. When the cleaning leader determines that the specific work has been correctly performed, the cleaning leader touches "OK", and when the cleaning leader determines that the specific work has not been correctly performed, the cleaning leader touches "instruct re-cleaning". Note that the control unit 21 displays information ( "OK") indicating that the setting of amenity goods, the setting of beverages, the bed making, and the cleaning of the bathroom are qualified on the inspection page shown in FIG. 20. Thereby, the cleaning leader can grasp that the amenity goods, beverages, the bed, and the bathroom do not need to be inspected.

[0073] When the determination processing unit 214 determines that the work of amenity goods, beverages, the bed, and the bathroom is qualified and the cleaning leader touches "OK" (see FIG. 20) for the specific work, the registration processing unit 215 associates and registers the work completion information with the cleaning location information of Room 205.

[0074] On the other hand, when the determination processing unit 214 determines that the work of amenity goods, beverages, the bed, and the bathroom is qualified and the cleaning leader touches "instruct re-cleaning" (see FIG. 20) for the specific work, the notification processing unit 216 notifies cleaner A3 of the instruction to redo the specific work. The processing when receiving the instruction to redo the work is the same as the above-described configuration (see FIG. 16, etc.).

[0075] Thus, when the cleaning location includes specific operations that require inspection by the cleaning leader, the control unit 11 requests the cleaning leader to inspect the specific operations and performs inspection (pass / fail determination) based on the captured images for operations other than the specific operations. According to this configuration, the cleaning leader only needs to inspect some of the operations, so the workload of the cleaning leader's inspection task can be reduced compared to the case of inspecting all operations.

[0076] As described above, the cleaning leader uses the leader terminal 4 to allocate cleaning locations to each cleaner and manage the cleaning operations of each cleaner. Each cleaner uses the cleaner terminal 5 to perform the cleaning operation of the cleaning location assigned to themselves. Furthermore, the cleaning leader inspects the work of the cleaners as necessary.

[0077] [Staff Terminal 3] As shown in FIG. 2, the staff terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication I / F 34, etc. The staff terminal 3 is an information processing device such as a tablet terminal or a personal computer, for example.

[0078] The communication I / F 34 is a communication interface for connecting the staff terminal 3 to the communication network N1 by wire or wirelessly and performing data communication according to a predetermined communication protocol with external devices such as the management server 2, the leader terminal 4, and the cleaner terminal 5 via the communication network N1.

[0079] The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display for displaying information such as various web pages and an operation unit such as a mouse, a keyboard, or a touch panel for receiving operations.

[0080] The storage unit 32 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, control programs such as a browser program are stored in the storage unit 32. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the management server 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the management server 2.

[0081] The control unit 31 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 31 controls the staff terminal 3 by causing the CPU to execute various control programs stored in advance in the ROM or the storage unit 32.

[0082] Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32. The browser processing unit 311 can execute browser processing for causing the operation display unit 33 to display a web page provided from the management server 2 via the communication network N1 and inputting an operation on the operation display unit 33 to the management server 2. That is, the staff terminal 3 can function as an operation terminal for the management server 2 when the browser program is executed by the control unit 31. Note that some or all of the processing units included in the control unit 31 may be configured by electronic circuits.

[0083] For example, in the staff terminal 3, when a user operation is performed to request access to a predetermined URL corresponding to the cleaning management service site of the cleaning management service provided by the cleaning management system 1, the control unit 31 acquires the data of the web page of the cleaning management service site from the management server 2 and causes the operation display unit 33 to display the web page of the cleaning management service site. Note that, for example, the access request to the predetermined URL is performed by a selection operation from a list of pre-registered websites, a selection operation from search results in an information search site, or a text input operation. Further, when a dedicated application corresponding to the management server 2 is installed in the staff terminal 3, the user (staff) of the staff terminal 3 performs an operation to start the dedicated application, and the web page of the cleaning management service site is displayed on the operation display unit 33.

[0084] For example, when the staff of hotel H1 uses the cleaning management service, they input login information (ID, password) into the login page (not shown) of the cleaning management service site displayed on the staff terminal 3. When the login information is authenticated, the control unit 31 causes various web pages for staff (for example, a cleaning instruction page (see FIG. 8)) to be displayed on the staff terminal 3.

[0085] [Leader Terminal 4] As shown in FIG. 2, the leader terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication I / F 44, and the like. The leader terminal 4 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer.

[0086] The communication I / F 44 is a communication interface for connecting the leader terminal 4 to the communication network N1 by wire or wirelessly and performing data communication according to a predetermined communication protocol with external devices such as the management server 2, the staff terminal 3, and the cleaner terminal 5 via the communication network N1.

[0087] The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display for displaying information such as various web pages, and an operation unit such as a mouse, a keyboard, or a touch panel for receiving operations.

[0088] The storage unit 42 is a non-volatile storage unit such as an HDD, an SSD, or a flash memory for storing various information. For example, a control program such as a browser program is stored in the storage unit 42. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the management server 2 according to a communication protocol such as HTTP. Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the management server 2.

[0089] The control unit 41 includes control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit for storing various information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 41 controls the reader terminal 4 by causing the CPU to execute various control programs stored in advance in the ROM or the storage unit 42.

[0090] Specifically, the control unit 41 functions as a browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42. The browser processing unit 411 can execute browser processing to display a web page provided from the management server 2 via the communication network N1 on the operation display unit 43 and input an operation on the operation display unit 43 to the management server 2. That is, the leader terminal 4 can function as an operation terminal of the management server 2 when the browser program is executed by the control unit 41. Note that some or all of the processing units included in the control unit 41 may be configured by electronic circuits.

[0091] For example, in the leader terminal 4, when a user operation for making an access request to a predetermined URL corresponding to the cleaning management service site of the cleaning management service provided by the cleaning management system 1 is performed, the control unit 41 acquires the data of the web page of the cleaning management service site from the management server 2 and displays the web page of the cleaning management service site on the operation display unit 43. Note that, for example, the access request to the predetermined URL is performed by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, or a text input operation. Also, when a dedicated application corresponding to the management server 2 is installed in the leader terminal 4, the web page of the cleaning management service site is displayed on the operation display unit 43 when the user (cleaning leader) of the leader terminal 4 performs an operation to start the dedicated application.

[0092] For example, when using the cleaning management service, the cleaning leader of the hotel H1 inputs login information (ID, password) to a login page (not shown) of the cleaning management service site displayed on the leader terminal 4. When the login information is authenticated, the control unit 41 displays various web pages for the cleaning leader (for example, a cleaning management page (see FIG. 9)) on the leader terminal 4. Also, the control unit 41 displays an inspection page (see FIGS. 19 and 20) in response to an inspection request from the management server 2.

[0093] [Cleaning staff terminal 5] As shown in FIG. 2, the cleaning staff terminal 5 includes a control unit 51, a storage unit 52, an operation display unit 53, a communication I / F 54, a camera 55, and the like. The cleaning staff terminal 5 is an information processing device such as a mobile phone, a smart phone, a tablet terminal, or a personal computer. Note that the cleaning staff terminal 5 may further have the same functions as the leader terminal 4, or may be the same information processing device as the leader terminal 4. The cleaning staff terminal 5 is an example of the mobile terminal of the present invention.

[0094] The camera 55 is a digital camera that captures an image of a subject and outputs it as digital image data. The control unit 51 transmits the digital image data captured by the camera 55 to the management server 2 through the communication network N1. For example, the cleaning staff takes a picture with the camera 55 of the state after the work on the work target at the cleaning location (see FIG. 14).

[0095] The communication I / F 54 is a communication interface for connecting the cleaning staff terminal 5 to the communication network N1 by wire or wirelessly and performing data communication according to a predetermined communication protocol with external devices such as the management server 2, the staff terminal 3, and the leader terminal 4 via the communication network N1.

[0096] The operation display unit 53 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, a keyboard, or a touch panel that accepts operations.

[0097] The storage unit 52 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, control programs such as a browser program are stored in the storage unit 52. Specifically, the browser program is a control program for causing the control unit 51 to execute communication processing with an external device such as the management server 2 according to a communication protocol such as HTTP. Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the management server 2.

[0098] The control unit 51 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 51 controls the cleaner terminal 5 by causing the CPU to execute various control programs stored in advance in the ROM or the storage unit 52.

[0099] Specifically, the control unit 51 functions as a browser processing unit 511 by executing various processes according to the browser program stored in the storage unit 52. The browser processing unit 511 can execute browser processing for causing the operation display unit 53 to display a web page provided from the management server 2 via the communication network N1 and inputting an operation on the operation display unit 53 to the management server 2. That is, the cleaner terminal 5 can function as an operation terminal for the management server 2 when the browser program is executed by the control unit 51. Note that some or all of the processing units included in the control unit 51 may be configured by electronic circuits.

[0100] For example, in the cleaner terminal 5, when a user operation for making an access request to a predetermined URL corresponding to the cleaning management service site of the cleaning management service provided by the cleaning management system 1 is performed, the control unit 51 acquires the data of the web page of the cleaning management service site from the management server 2 and causes the operation display unit 53 to display the web page of the cleaning management service site. Note that, for example, the access request to the predetermined URL is performed by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, or a text input operation. Further, when a dedicated application corresponding to the management server 2 is installed in the cleaner terminal 5, the user (cleaner) of the cleaner terminal 5 performs an operation to start the dedicated application, and the web page of the cleaning management service site is displayed on the operation display unit 53.

[0101] For example, when using the cleaning management service, a cleaner at Hotel H1 inputs login information (ID, password) into the login page (not shown) of the cleaning management service site displayed on the cleaner terminal 5. When the login information is authenticated, the control unit 51 causes various web pages for cleaners (for example, a cleaning management page (see FIG. 10), a work list page (see FIG. 11), and a work page (see FIGS. 12 to 18)) to be displayed on the cleaner terminal 5.

[0102] [Cleaning Management Process] Hereinafter, with reference to FIGS. 21 and 22, the cleaning management process executed in the cleaning management system 1 will be described. Specifically, in the present embodiment, the cleaning management process is executed by the control unit 21 of the management server 2.

[0103] Incidentally, the present invention can be regarded as an invention of a cleaning management method for executing one or more steps included in the cleaning management process. Also, one or more steps included in the cleaning management process described herein may be omitted as appropriate. Note that the execution order of each step in the cleaning management process may be different as long as the same operational effects are produced. Further, although the case where the control unit 21 executes each step in the cleaning management process is described here as an example, a cleaning management method in which one or more processors execute each step in the cleaning management process in a distributed manner is also conceivable as another embodiment. The cleaning management method is an example of the cleaning management method of the present invention.

[0104] First, in step S1, the control unit 21 determines whether cleaning has been started. For example, when the cleaner A1 selects the selection button K12 for "Room 201" on the work list page shown in FIG. 11, the control unit 21 determines whether cleaning has been started. If the control unit 21 determines that cleaning has been started (S1: Yes), the process proceeds to step S2. The control unit 21 waits until it determines that cleaning has been started (S1: No).

[0105] For example, when the cleaning of Room 201 is started, the cleaner A1 checks the cleaning details on the work page (see FIG. 12) and performs the cleaning work. Specifically, in Room 201, the cleaner A1 sets amenity goods, sets beverages, makes the bed, cleans the bathroom, etc., and photographs the state after each work with the camera 55 of the cleaner terminal 5 of the cleaner A1. The cleaner terminal 5 stores each photographed image in association with each work target.

[0106] Next, in step S2, the control unit 21 determines whether it has received a cleaning completion operation from the cleaner. For example, when cleaner A1 finishes each operation in Room 201, the cleaner touches "Cleaning Completed" on the work page shown in FIG. 12. When cleaner A1 touches "Cleaning Completed", the control unit 21 receives the cleaning completion operation. When the control unit 21 receives the cleaning completion operation (S2: Yes), it transfers the process to step S3. The control unit 21 waits until it receives the cleaning completion operation (S2: No).

[0107] In step S3, the control unit 21 acquires the captured image from the cleaner terminal 5. Specifically, the control unit 21 acquires, from the cleaner terminal 5, a captured image of the work target for which it is possible to determine the pass / fail of the work based on the captured image. For example, the control unit 21 acquires a captured image after the work on the amenity goods among a plurality of captured images corresponding to Room 201. Step S3 is an example of the acquisition step of the present invention.

[0108] Next, in step S4, the control unit 21 calculates the degree of coincidence between the acquired captured image and the determination image. For example, the control unit 21 calculates the degree of coincidence by comparing the feature points of the captured image after the work on the amenity goods with the feature points of the determination image GP1 (see FIG. 5) corresponding to the amenity goods.

[0109] Next, in step S5, the control unit 21 determines whether the degree of coincidence is equal to or greater than the threshold value. When the degree of coincidence is equal to or greater than the threshold value (S5: Yes), the control unit transfers the process to step S6, and when the degree of coincidence is less than the threshold value (S5: No), it transfers the process to step S51. That is, the control unit 21 determines the pass / fail of the predetermined work on the work target based on the captured image and the determination image. Step S5 is an example of the determination step of the present invention.

[0110] In step S6, the control unit 21 registers a pass for the said work. For example, the control unit 21 registers a pass in association with the work of amenity goods. Step S6 is an example of the registration step of the present invention. On the other hand, in step S51, the control unit 21 registers a fail for the said work. For example, the control unit 21 registers a fail in association with the work of amenity goods.

[0111] Next, in step S7, the control unit 21 determines whether there is another work target for which image determination is possible. When there is another work target for which image determination is possible (S7: Yes), the control unit 21 causes the process to proceed to step S3. On the other hand, when there is no other work target for which image determination is possible (S7: No), the control unit 21 causes the process to proceed to step S8 (see FIG. 22).

[0112] Here, in Room 201, since there are beverages, beds, and bathrooms as other work targets for which image determination is possible, the process proceeds to step S3.

[0113] When the process proceeds to step S3, the control unit 21 acquires, for example, a photographed image after the work on the beverages in Room 201. Further, the control unit 21 calculates a degree of coincidence by comparing the feature points of the photographed image after the work on the beverages with the feature points of the determination image DP1 (see FIG. 5) corresponding to the beverages (step S4), and determines whether the degree of coincidence is equal to or greater than a threshold value (step S5). Then, the control unit 21 registers a pass or a fail in association with the work on the beverages (steps S6, S51).

[0114] Similarly, for each of the bed and the bathroom, the control unit 21 executes the above-described process and registers a pass or a fail in association with each work (steps S6, S51).

[0115] When there is no other work target for which image determination is possible (S7: No), that is, when the pass / fail determination process for each work for which image determination is possible is completed, in step S8, the control unit 21 determines whether there is a work target for which non-conformance has been registered. When there is a work target for which non-conformance has been registered (S8: Yes), the control unit 21 causes the process to shift to step S81. On the other hand, when there is no work target for which non-conformance has been registered (S8: No), the control unit 21 causes the process to shift to step S9.

[0116] In step S81, the control unit 21 notifies the cleaner to re-do the work. When a plurality of work targets are included in the cleaning location and non-conformance has been registered for at least one of the plurality of work targets, the control unit 21 notifies the cleaner to re-do the work. Step S81 is an example of the notification step of the present invention.

[0117] For example, in Room 201, when the control unit 21 determines that the work for each of the beverage, bed, and bathroom is qualified and determines that the work of the amenity goods is non-conforming, the control unit 21 notifies Cleaner A1 to re-do the work of the amenity goods. For example, the control unit 21 causes a re-cleaning instruction page (see FIG. 16) for instructing the re-cleaning of Room 201 to be displayed on the cleaner terminal 5 of Cleaner A1.

[0118] After step S81, the control unit 21 causes the process to shift to step S1 to accept the start of the re-cleaning of Room 201 by Cleaner A1. For example, when Cleaner A1 touches "Re-clean" on the re-cleaning instruction page (see FIG. 16), the control unit 21 accepts the start of the re-cleaning and causes the work content to be redone to be displayed on the cleaner terminal 5 of Cleaner A1 as shown in FIG. 17. The control unit 21 determines and registers the pass / fail after the re-work of the amenity goods (steps S6, S51).

[0119] In contrast, in step S9, the control unit 21 determines whether the predetermined work includes a specific work that requires inspection of the cleaning leader. If the predetermined work includes a specific work that requires inspection of the cleaning leader (S9: Yes), the control unit 21 causes the process to proceed to step S10. On the other hand, if the predetermined work does not include a specific work that requires inspection of the cleaning leader (S9: No), the control unit 21 causes the process to proceed to step S12.

[0120] For example, when the cleaning location is Room 205 and a special instruction ("extra bed carry-in") is registered in Room 205 (see FIG. 8), the control unit 21 determines that the predetermined work includes a specific work that requires inspection of the cleaning leader (S9: Yes).

[0121] In step S10, the control unit 21 notifies the cleaning leader of the inspection request. For example, as shown in FIG. 19, the control unit 21 notifies the leader terminal 4 of the cleaning leader of the inspection request for Room 205. When receiving the inspection request, the cleaning leader touches "Inspect" on the screen of FIG. 19. The control unit 21 displays the inspection details on the inspection page shown in FIG. 20. The cleaning leader visits Room 205 and inspects whether the specific work is correctly performed. Here, the cleaning leader inspects whether the extra bed is correctly carried into Room 205. If the cleaning leader determines that the specific work is correctly performed, the cleaning leader touches "OK", and if the cleaning leader determines that the specific work is not correctly performed, the cleaning leader touches "Instruct re-cleaning".

[0122] Next, in step S11, the control unit 21 determines whether it has acquired the inspection OK information from the leader terminal 4. When the control unit 21 acquires the inspection OK information of the specific work from the leader terminal 4 (S11: Yes), the control unit 21 causes the process to proceed to step S12.

[0123] On the other hand, when the control unit 21 does not acquire the information that the inspection of the specific work is OK from the leader terminal 4 (S11: No), that is, when an instruction for re-cleaning is acquired from the leader terminal 4, the process is shifted to step S81. In step S81, the control unit 21 notifies the cleaner to re-do the work. For example, the control unit 21 notifies the cleaner terminal 5 of cleaner A3 of the instruction to re-do the work of carrying in the extra bed.

[0124] After step S81, the control unit 21 shifts the process to step S1 to accept the start of the re-cleaning of Room 205 by cleaner A3. After accepting the start of the re-cleaning, the control unit 21 causes the work content to be re-done to be displayed on the cleaner terminal 5 of cleaner A3. When cleaner A3 completes the re-doing of the specific work, the control unit 21 notifies the leader terminal 4 of the inspection request for the specific work again (step S10).

[0125] In step S11, when the information that the inspection of the specific work is OK is acquired from the leader terminal 4 (S11: Yes), in step S12, the control unit 21 notifies the cleaner terminal 5 of the information indicating that the work is qualified. For example, as shown in FIG. 15, the registration processing unit 215 causes a message indicating that the inspection of Room 201 has been completed to be displayed on the cleaner terminal 5 of cleaner A1.

[0126] Next, in step S13, the control unit 21 registers the work completion information for the work target. For example, when the control unit 21 determines that each of the work on the amenities, beverages, beds, and bathrooms in Room 201 is qualified, the control unit 21 registers the work completion information indicating that the cleaning of Room 20 is completed in association with the cleaning location information of Room 201. Also, for example, when the control unit 21 determines that each of the work on the amenities, beverages, beds, and bathrooms in Room 205 is qualified and the cleaning leader determines that the work corresponding to the special instruction is OK upon inspection, the control unit 21 registers the work completion information indicating that the cleaning of Room 205 is completed in association with the cleaning location information of Room 205.

[0127] Next, in step S14, the control unit 21 determines whether cleaning has been completed for all cleaning locations. For example, when cleaning has been completed for the four rooms assigned to cleaner A1 (see FIG. 11) (S14: Yes), the control unit 21 ends the cleaning management process. On the other hand, when cleaning has not been completed for the four rooms assigned to cleaner A1 (S14: No), the control unit 21 shifts the process to step S1. The control unit 21 executes the above-described process for each cleaning location. In this way, the control unit 21 executes the cleaning management process.

[0128] As described above, the cleaning management system 1 according to the present embodiment acquires a captured image (see FIG. 14) of the state after a predetermined operation is performed on a work target (e.g., amenity goods, beverages, beds, bathrooms, etc.) by a cleaner (worker), and based on the acquired captured image and a determination image (see FIG. 5) previously associated with the work target, determines whether or not the predetermined operation on the work target is successful. Further, when the cleaning management system 1 determines that the predetermined operation on the work target is successful, it registers work completion information for the work target (see FIG. 15). On the other hand, when the cleaning management system 1 determines that the predetermined operation on the work target is unsuccessful, it notifies the worker of an instruction to redo the predetermined operation (see FIG. 16).

[0129] According to the above configuration, since the cleaning management system 1 can determine whether or not a predetermined operation on a work target is successful and notify the worker of an instruction to redo the work when it is determined to be unsuccessful, there is no need for a cleaning leader to inspect the work. Therefore, the workload of the cleaning leader's inspection work can be reduced. Thus, the cleaning time for the entire accommodation facility can be shortened, and the efficiency of the cleaning work can be improved.

[0130] [Other Embodiments] The cleaning management system of the present invention is not limited to the above-described embodiment, and may be the following embodiments.

[0131] As another embodiment of the present invention, the cleaning management system 1 may determine whether to determine the pass / fail of work by an image or to request inspection from a cleaning leader based on the work difficulty. Specifically, when the work difficulty of a predetermined work is equal to or higher than a reference value, the notification processing unit 216 of the management server 2 notifies the cleaning leader of a request for inspection.

[0132] For example, when the cleaner A1 cleans Room 201, if the number of amenity goods set in Room 201 is larger than a predetermined number, the control unit 21 of the management server 2 sets the work difficulty of the work on the amenity goods to the highest difficulty level "3". In this case, the cleaner A1 checks the cleaning content on the work page shown in FIG. 23, sets the amenity goods, sets the beverages, makes the bed, and cleans the bathroom with reference to the determination image, and photographs the states of the beverages, the bed, and the bathroom after the work with the camera 55. The control unit 21 determines pass / fail based on the photographed image for the work on the beverages, the bed, and the bathroom, and requests the cleaning leader to inspect the work on the amenity goods.

[0133] As another embodiment, when the work difficulty of at least one of a plurality of work targets included in the cleaning location is equal to or higher than a reference value (for example, "3" or higher), the control unit 21 may request the cleaning leader to inspect the work on the entire cleaning location. For example, when the work difficulty of the work on the amenity goods in Room 201 is "3", the control unit 21 sets the cleaning difficulty of Room 201 to "3". In this case, the photographing operation after the work by the cleaner A1 is omitted, and the control unit 21 requests the cleaning leader to inspect the entire cleaning work of Room 201.

[0134] Further, when the cleaning difficulty of the cleaning location (see FIG. 7) is equal to or higher than a reference value (for example, "3" or higher), the control unit 21 may request the cleaning leader to inspect the work on the entire cleaning location. Further, the control unit 21 may calculate the cleaning difficulty of the entire work location based on the work difficulty corresponding to each work target.

[0135] As another embodiment of the present invention, the cleaning management system 1 may determine whether to judge the pass or fail of the work by an image or request an inspection from the cleaning leader based on the work ability level of the cleaner. Specifically, when the work ability level of the worker is equal to or higher than the reference level, the control unit 21 of the management server 2 determines the pass or fail based on the captured image for the work to be cleaned. For example, when the work ability level of the worker is equal to or higher than the reference level and the degree of coincidence between the captured image and the determination image is equal to or higher than the reference value, the notification processing unit 216 notifies the worker that the work has passed. When the work ability level of the worker is equal to or higher than the reference level and the degree of coincidence between the captured image and the determination image is less than the reference value, the notification processing unit 216 notifies the worker to redo the work.

[0136] On the other hand, when the work ability level of the worker is less than the reference level, the control unit 21 requests the cleaning leader to inspect the work to be done.

[0137] According to this configuration, the cleaning leader only needs to perform the inspection work on the workplaces or work targets assigned to the cleaners with a low work ability level, so that the workload of the inspection work of the cleaning leader can be reduced.

[0138] As another embodiment, the cleaning management system 1 may perform the pass / fail determination of the work and the request for inspection from the cleaning leader based on the work ability level of the cleaner and the degree of coincidence of the captured image after the work.

[0139] Specifically, when the work ability level of the worker is less than the reference level and the degree of coincidence between the captured image and the determination image is less than the reference value, the notification processing unit 216 of the management server 2 notifies the cleaning leader to request an inspection. On the other hand, when the work ability level of the worker is less than the reference level and the degree of coincidence between the captured image and the determination image is equal to or higher than the reference value, the notification processing unit 216 notifies the worker that the work has passed. In this way, even when the work ability level of the worker is low, if the degree of coincidence between the captured image and the determination image is high, the work may be determined to have passed.

[0140] Note that when the work ability level of the worker is equal to or higher than the reference level, the control unit 21 determines that the work is qualified when the degree of coincidence between the captured image and the determination image is equal to or higher than a threshold value (first reference value). On the other hand, when the work ability level of the worker is lower than the reference level, the control unit 21 determines that the work is qualified when the degree of coincidence between the captured image and the determination image is equal to or higher than a reference value (second reference value). The control unit 21 may set the reference value (second reference value) to the same value as the threshold value (first reference value), or may set the reference value to a value higher than the threshold value. By setting the reference value to a value higher than the threshold value, it is possible to ensure the reliability of the pass / fail determination even when the work ability level of the cleaner is low.

[0141] Further, the control unit 21 may change the reference value corresponding to the degree of coincidence according to the work ability level of the worker. For example, the control unit 21 sets the reference value higher as the work ability level is lower. In this way, by increasing the reference value when the work ability level of the cleaner is low, it is possible to ensure the reliability of the pass / fail determination.

[0142] As described above, the specific work that requires inspection by the cleaning leader is not limited to the preset specific work (for example, the work corresponding to special instructions), and includes work with high work difficulty, work performed by cleaners with low work ability levels, and the like. Therefore, for example, in step S9 of FIG. 22, the control unit 21 may determine whether the work includes work with a work difficulty level equal to or higher than the reference level, or whether the work is performed by a cleaner with a work ability level lower than the reference level.

[0143] In the cleaning management system 1 of the present invention, the staff terminal 3 may have the functions of the leader terminal 4, and the leader terminal 4 may be omitted. Further, the leader terminal 4 may have the functions of the staff terminal 3, and the staff terminal 3 may be omitted. Further, in the cleaning management system 1, the management server 2 may have the functions of the staff terminal 3 and the leader terminal 4, and the staff terminal 3 and the leader terminal 4 may be omitted.

[0144] In addition, the above-described embodiment has taken as an example the case where the cleaning management system of the present invention is applied to a lodging facility. However, the cleaning management system of the present invention can be applied to various facilities having a cleaning place.

Explanation of Signs

[0145] 1: Cleaning management system 2: Management server 3: Staff terminal 4: Leader terminal 5: Cleaner terminal 211: Setting processing unit 212: Presentation processing unit 213: Acquisition processing unit 214: Judgment processing unit 215: Registration processing unit 216: Notification processing unit

Claims

1. An acquisition processing unit that acquires a captured image obtained by capturing the state of the work target after a worker has performed a predetermined operation on the work target; A determination processing unit that determines whether or not the predetermined operation on the work target is successful based on the captured image acquired by the acquisition processing unit and a determination image previously associated with the work target; A registration processing unit that registers work completion information for the work target when the determination processing unit determines that the predetermined operation on the work target is successful; A notification processing unit that notifies the worker of an instruction to redo the predetermined operation when the determination processing unit determines that the predetermined operation on the work target is unsuccessful; Comprising: The notification processing unit notifies a manager who manages the worker of a request for inspection of the predetermined operation on the work target when the work difficulty of the predetermined operation is equal to or higher than a reference value. A cleaning management system.

2. An acquisition processing unit that acquires a captured image obtained by capturing the state of the work target after a worker has performed a predetermined operation on the work target; A determination processing unit that determines whether or not the predetermined operation on the work target is successful based on the captured image acquired by the acquisition processing unit and a determination image previously associated with the work target; A registration processing unit that registers work completion information for the work target when the determination processing unit determines that the predetermined operation on the work target is successful; A notification processing unit that notifies the worker of an instruction to redo the predetermined operation when the determination processing unit determines that the predetermined operation on the work target is unsuccessful; Comprising: The notification processing unit notifies a manager who manages the worker of a request for inspection of the predetermined operation on the work target when the worker's work ability level is less than a reference level and the degree of coincidence between the captured image and the determination image is less than a reference value. A cleaning management system.

3. An acquisition processing unit that acquires a captured image obtained by capturing the state of the work target after a worker has performed a predetermined operation on the work target; A determination processing unit that determines whether or not the predetermined operation on the work target is successful based on the captured image acquired by the acquisition processing unit and a determination image previously associated with the work target; A registration processing unit that registers work completion information for the work target when the determination processing unit determines that the predetermined operation on the work target is successful; When the determination processing unit determines that the predetermined work on the work target is unqualified, a notification processing unit that notifies the worker of an instruction to redo the predetermined work; comprising; The notification processing unit is a cleaning management system that notifies the worker that the predetermined work is qualified when the work ability level of the worker is less than the reference level and the degree of coincidence between the photographed image and the determination image is equal to or higher than the reference value.

4. The acquisition processing unit acquires a photographed image obtained by photographing the work target with a mobile terminal after the worker has performed the predetermined work. The cleaning management system according to any one of claims 1 to 3.

5. The determination processing unit determines that the predetermined work is qualified when the degree of coincidence between the photographed image and the determination image is equal to or higher than the threshold value, and determines that the predetermined work is unqualified when the degree of coincidence between the photographed image and the determination image is less than the threshold value. The cleaning management system according to any one of claims 1 to 4.

6. When the work target is a work target for which it is impossible to determine whether the predetermined work is pass or fail based on the photographed image, the notification processing unit notifies a manager who manages the worker of a request for inspection of the predetermined work on the work target. The cleaning management system according to any one of claims 1 to 5.

7. The notification processing unit notifies the manager of the inspection request when the predetermined work is a specific work that requires inspection by the manager. The cleaning management system according to claim 6.

8. The notification processing unit notifies the worker that the predetermined work is qualified when the work ability level of the worker is equal to or higher than the reference level and the degree of coincidence between the photographed image and the determination image is equal to or higher than the reference value, and notifies the worker of an instruction to redo the predetermined work when the work ability level of the worker is equal to or higher than the reference level and the degree of coincidence between the photographed image and the determination image is less than the reference value. The cleaning management system according to claim 2 or 3.

9. The notification processing unit notifies the worker that the predetermined work is qualified when the inspection by the manager is qualified, and notifies the worker of an instruction to redo the predetermined work when the inspection by the manager is unqualified. The cleaning management system according to claim 1 or 2.

10. One or more processors An acquisition step of acquiring a captured image that captures the state of the work target after an operator has performed a predetermined operation on the work target; A determination step of determining whether the predetermined operation on the work target is successful or not based on the captured image acquired in the acquisition step and a determination image previously associated with the work target; A registration step of registering work completion information for the work target when it is determined in the determination step that the predetermined operation on the work target is successful; A notification step of notifying the operator to re-perform the predetermined operation when it is determined in the determination step that the predetermined operation on the work target is unsuccessful; Execute; In the notification step, when the work difficulty level of the predetermined operation is equal to or higher than a reference value, a cleaning management method of notifying a manager who manages the operator of a request for inspection of the predetermined operation on the work target.

11. One or more processors, An acquisition step of acquiring a captured image that captures the state of the work target after an operator has performed a predetermined operation on the work target; A determination step of determining whether the predetermined operation on the work target is successful or not based on the captured image acquired in the acquisition step and a determination image previously associated with the work target; A registration step of registering work completion information for the work target when it is determined in the determination step that the predetermined operation on the work target is successful; A notification step of notifying the operator to re-perform the predetermined operation when it is determined in the determination step that the predetermined operation on the work target is unsuccessful; Execute; In the notification step, when the work ability level of the operator is less than a reference level and the degree of coincidence between the captured image and the determination image is less than a reference value, a cleaning management method of notifying a manager who manages the operator of a request for inspection of the predetermined operation on the work target.

12. One or more processors, An acquisition step of acquiring a captured image that captures the state of the work target after an operator has performed a predetermined operation on the work target; A determination step of determining whether the predetermined operation on the work target is successful or not based on the captured image acquired in the acquisition step and a determination image previously associated with the work target; When it is determined in the determination step that the predetermined work on the work target is qualified, a registration step of registering work completion information for the work target; When it is determined in the determination step that the predetermined work on the work target is unqualified, a notification step of notifying the worker of an instruction to redo the predetermined work; are executed; In the notification step, when the work ability level of the worker is less than the reference level and the degree of coincidence between the captured image and the determination image is equal to or higher than the reference value, the worker is notified that the predetermined work is qualified, a cleaning management method.

13. An acquisition step of acquiring a captured image of the state of the work target after a worker has performed a predetermined work on the work target; A determination step of determining whether the predetermined work on the work target is acceptable or not based on the captured image acquired in the acquisition step and a determination image previously associated with the work target; When it is determined in the determination step that the predetermined work on the work target is qualified, a registration step of registering work completion information for the work target; When it is determined in the determination step that the predetermined work on the work target is unqualified, a notification step of notifying the worker of an instruction to redo the predetermined work; are caused to be executed by one or more processors; In the notification step, when the work difficulty level of the predetermined work is equal to or higher than the reference value, a cleaning management program for notifying a manager who manages the worker of a request for inspection of the predetermined work on the work target.

14. An acquisition step of acquiring a captured image of the state of the work target after a worker has performed a predetermined work on the work target; A determination step of determining whether the predetermined work on the work target is acceptable or not based on the captured image acquired in the acquisition step and a determination image previously associated with the work target; When it is determined in the determination step that the predetermined work on the work target is qualified, a registration step of registering work completion information for the work target; When it is determined in the determination step that the predetermined work on the work target is unqualified, a notification step of notifying the worker of an instruction to redo the predetermined work; are caused to be executed by one or more processors; A cleaning management program that, in the notification step, when the work ability level of the worker is less than the reference level and the degree of coincidence between the captured image and the determination image is less than the reference value, notifies the administrator who manages the worker of a request for inspection of the predetermined work on the work target.

15. An acquisition step of acquiring a captured image of the state after work of the work target after the worker has performed a predetermined work on the work target; A determination step of determining whether or not the predetermined work on the work target is passed based on the captured image acquired in the acquisition step and a determination image previously associated with the work target; A registration step of registering work completion information for the work target when it is determined in the determination step that the predetermined work on the work target is passed; A notification step of notifying the worker of an instruction to redo the predetermined work when it is determined in the determination step that the predetermined work on the work target is not passed; To be executed by one or more processors, A cleaning management program that, in the notification step, when the work ability level of the worker is less than the reference level and the degree of coincidence between the captured image and the determination image is equal to or more than the reference value, notifies the worker that the predetermined work has passed.

Images