Information processing device, information processing method, information processing program, and system

Abstract

The goal is to improve the efficiency of task execution by employees. [Solution] The accommodation facility has an analysis unit 12b that analyzes voice collected by a voice input device installed in the guest rooms of the accommodation facility, and an update unit 12e that updates information regarding tasks to be performed in the guest rooms based on the analysis results by the analysis unit 12b.

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, an information processing program, and a system. [Background technology]

[0002] When a specific task or work (hereafter simply referred to as a "task") arises, it may be assigned to an employee. Furthermore, the aforementioned task may have a deadline set, and the employee who is assigned the task is expected to complete the task within the deadline.

[0003] To address this issue, a technology has been proposed that reduces delays in deadlines based on task content and delivery dates, and assigns tasks suited to the schedules and skills of each employee without wasting worker resources (see, for example, Patent Document 1).For example, when the system described in Patent Document 1 receives a new task and its desired completion date and time from a task requester, it assigns the task to an employee who meets the conditions based on the time required to perform the task, the required skills, the employee's schedule, etc. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 2018-206092 Summary of the Invention [Problem to be solved by the invention]

[0005] However, conventional technologies sometimes fail to improve the efficiency of employee task execution. For example, cleaning staff at hotels are prone to making mistakes because their cleaning tasks vary depending on the location and guest room. Furthermore, in order to inform other staff of the cleaning status, the cleaning staff must input the information into a terminal device themselves, which can sometimes hinder smooth communication between the cleaning staff and other staff. The system described in Patent Document 1 does not have the functionality to solve these problems. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems and achieve the objectives, the information processing device of the present invention is characterized by having an analysis unit that analyzes voice collected by a voice input device installed in a guest room of an accommodation facility, and an update unit that updates information regarding tasks to be performed in the guest room based on the analysis results by the analysis unit. [Effects of the Invention]

[0007] The present invention can improve the efficiency of task performance by employees. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram for explaining an outline of the embodiment. [Figure 2] FIG. 2 is a diagram illustrating a configuration of the information processing apparatus according to the embodiment. [Figure 3] FIG. 3 is a diagram illustrating cleaner information and guest room information stored in the information processing device of the embodiment. [Figure 4] FIG. 4 is a diagram illustrating guest room information stored in the information processing device according to the embodiment. [Figure 5] FIG. 5 is a diagram illustrating the lost property information stored in the information processing device according to the embodiment. [Figure 6] FIG. 6 is a diagram showing an example of a conversation between an employee and a voice assistant device in the embodiment. [Figure 7]FIG. 7 is a diagram illustrating an example of a screen of a terminal device according to an embodiment. [Figure 8] FIG. 8 is a diagram illustrating an example of the status of a guest room in the embodiment. [Figure 9] FIG. 9 is a diagram illustrating an example of the status of the entire floor in the embodiment. [Figure 10] FIG. 10 is a diagram illustrating an example of an information processing method according to an embodiment. [Figure 11] FIG. 11 is a flowchart illustrating an example of an information processing method of the information processing device according to the embodiment. [Figure 12] FIG. 12 is a diagram illustrating an example of a computer that realizes the functions of the information processing device according to the embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, embodiments of an information processing device, an information processing method, an information processing program, and a system according to the present application will be described in detail with reference to the accompanying drawings. However, the present invention is not limited to these embodiments.

[0010] [Embodiment] First, an overview of the embodiment will be described. Fig. 1 is a diagram illustrating an overview of a system including an information processing device 10 of the embodiment. For example, as shown in Fig. 1, the system includes the information processing device 10, a voice assistant device 20, a terminal device 30A, and a terminal device 30B, which are connected via a network N.

[0011] The voice assistant device 20 is a computer including a ROM (Read Only Memory), a RAM (Random Access Memory), a CPU (Central Processing Unit), etc. The voice assistant device 20 has a NIC (Network Interface Card) etc. and is capable of communicating with other devices via telecommunication lines such as a LAN (Local Area Network) or the Internet. The voice assistant device 20 also has a voice input device (e.g., a microphone) that accepts voice input and a voice output device (e.g., a speaker) that outputs voice.

[0012] The voice assistant device 20 converts input voice into voice data. That is, the voice assistant device 20 generates voice data based on the voice. Then, the voice assistant device 20 transmits the voice data to the information processing device 10. The voice data is data that expresses voice as a digital signal. Conversely, the voice assistant device 20 can output voice based on the voice data received from the information processing device 10.

[0013] Terminal device 30A is a terminal device used by a cleaner. Terminal device 30B is a terminal device used by an employee other than the cleaner. Hereinafter, terminal device 30A and terminal device 30B are collectively referred to as terminal device 30. Employees use terminal device 30 to update and share information. Terminal device 30 is, for example, a mobile phone, a smartphone, a tablet terminal, a personal computer, etc. Terminal device 30 and voice assistant device 20 are communicably connected via a network N such as the Internet. Note that the number of terminal devices 30 and voice assistant devices 20 installed in the system is not limited to the number shown in FIG. 1.

[0014] The information processing device 10 receives voice data based on the voice input by the cleaner to the voice assistant device 20. The information processing device 10 also converts the received voice data into text data. Next, the information processing device 10 extracts words related to the cleaner's work based on the converted text data, updates the cleaning status, and outputs it to the terminal device 30.

[0015] The method of inputting voice into the information processing device 10 is not limited to the one described here. For example, the information processing device 10 may accept voice input from the terminal device 30. Furthermore, for example, the information processing device 10 may accept text data input from the terminal device 30. In this case, the information processing device 10 can omit the process of converting voice into text data. Note that the following description will mainly be given using as an example a case where an employee inputs voice into a voice assistant device 20 installed in a guest room. Furthermore, the guest room in the embodiment is a hotel guest room. Furthermore, a hotel is an example of an accommodation facility.

[0016] [Configuration example of information processing device] Next, an example of the configuration of the information processing device 10 will be described with reference to Fig. 2. Fig. 2 is a diagram showing an example of the configuration of the information processing device 10 according to the embodiment. As shown in Fig. 2, the information processing device 10 according to the embodiment includes a communication processing unit 11, a control unit 12, and a storage unit 13.

[0017] The communication processing unit 11 controls communication related to various information. For example, the communication processing unit 11 transmits voice data input from the voice assistant device 20 to the control unit 12.

[0018] The memory unit 13 stores data and programs necessary for various processes performed by the control unit 12. The memory unit 13 has a cleaner information memory unit 13a, a guest room information memory unit 13b, a cleaning status memory unit 13c, a request information memory unit 13d, and a lost item information memory unit 13e.

[0019] For example, the storage unit 13 is a semiconductor memory element such as a RAM or a flash memory, or a storage device such as a hard disk or an optical disk.

[0020] Fig. 3 is a diagram showing the cleaner information and guest room information stored in the information processing device 10 of the embodiment. Here, the cleaner information storage unit 13a and the guest room information storage unit 13b are assumed to be a single table as shown in Fig. 3. The cleaner information storage unit 13a and the guest room information storage unit 13b may be separate tables.

[0021] The columns "Cleaner," "Floor," "Guest Room Number," and "Locations with Frequent Errors" in Fig. 3 correspond to the cleaner information storage unit 13a. The columns "Guest Room Number," "Occupancy Status," "Status," and "Consumables Due for Replacement" in Fig. 3 correspond to the guest room information storage unit 13b.

[0022] The cleaning staff information storage unit 13a stores information about cleaning staff. For example, as shown in FIG. 3, the cleaning staff information storage unit 13a stores that "Cleaning Staff A" is responsible for cleaning room number "101" on "Floor 1." Furthermore, the cleaning staff information storage unit 13a stores that "Cleaning Staff A" made many mistakes when cleaning "under the bed" based on the results of past cleanings. The cleaning staff information storage unit 13a also stores that "Cleaning Staff B" is responsible for cleaning room number "102" on "Floor 1" and made many mistakes when cleaning the "sink." The cleaning staff information storage unit 13a also stores that "Cleaning Staff C" is responsible for cleaning room number "103" on "Floor 1" and made many mistakes when cleaning the "closet." In this way, by storing the areas where mistakes are common for each cleaning staff, the information processing device 10 is expected to reduce mistakes the next time the cleaning is performed.

[0023] The guest room information storage unit 13b stores information about guest rooms. For example, as shown in FIG. 3, the guest room information storage unit 13b stores that the occupancy status of guest room number "101" is "present" and the consumable item due for replacement is "batteries." The guest room information storage unit 13b also stores that the occupancy status of guest room number "102" is "out" and the consumable item due for replacement is "shampoo." The guest room information storage unit 13b also stores that the occupancy status of guest room number "103" is "out" and the consumable item due for replacement is "tissues." In this way, by storing whether or not a guest is present in a guest room, the information processing device 10 can avoid cleaning the room when a guest is present and can replace consumable items when cleaning.

[0024] The cleaning status storage unit 13c stores information about the cleaning status of cleaners. For example, as shown in FIG. 3, the cleaning status storage unit 13c stores that the status of "cleaner A" is "VC." The cleaning status storage unit 13c also stores that the status of "cleaner B" is "VDC." The cleaning status storage unit 13c also stores that the status of "cleaner C" is "VC." Here, for example, "VDC" means that cleaning of the guest room has started. Also, for example, "VC" means that cleaning of the guest room has been completed. The status is information that represents the cleaning status of the guest room.

[0025] The request information storage unit 13d stores requests from guests staying in guest rooms. For example, as shown in FIG. 4, the request information storage unit 13d stores that the guest in guest room number "105" is "out" and has requested "cleaning." Furthermore, the request information storage unit 13d stores that the guest in guest room number "106" has requested "cleaning" and is "present." Furthermore, the request information storage unit 13d stores that the guest in guest room number "107" has requested "cleaning" and is "present." By referring to the information in the request information storage unit 13d, cleaners can respond to requests from guests when the guests are not in the rooms and perform cleaning efficiently.

[0026] The forgotten item information storage unit 13e stores the forgotten items of the hotel guests. For example, as shown in FIG. 5, when the "cleaner G" is cleaning the guest room numbered "108", the forgotten item information storage unit 13e stores the fact that there is a forgotten "smartphone". Also, when the "cleaner H" is cleaning the guest room numbered "109", the forgotten item information storage unit 13e stores the fact that there is a forgotten "key". Further, when the "cleaner I" is cleaning the guest room numbered "110", the forgotten item information storage unit 13e stores the fact that there is a forgotten "battery". Thus, the information processing apparatus 10 can easily convey the forgotten items of the hotel guests by storing them, to other employees.

[0027] Also, the data stored in the storage unit 13 is data that can be updated as appropriate. That is, for the data stored in the storage unit 13, addition, change, and deletion are appropriately performed according to the input voice data. Note that the data stored in the storage unit 13 may be stored in an external database of the information processing apparatus 10.

[0028] Next, returning to FIG. 2, the control unit 12 of the information processing apparatus 10 will be described. The control unit 12 has an internal memory for storing a program that defines various processing procedures and the required data, and executes various processes based on these. Here, the control unit 12 is, for example, an electronic circuit such as a CPU or an MPU (Micro Processing Unit), or an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

[0029] The control unit 12 includes a reception unit 12a, an analysis unit 12b, an update unit 12e, and an output unit 12f. The analysis unit 12b includes a conversion unit 12c and an extraction unit 12d.

[0030] The reception unit 12a receives voice data as input. For example, the reception unit 12a receives, as input, voice data of a cleaner such as "I will start cleaning now" and "I will finish cleaning now". Also, for example, the reception unit 12a may receive voice data of a question from the cleaner. For example, the reception unit 12a receives voice data such as "Are there any areas to be checked in the cleaning of this guest room?" and "Is there any request from the guest?". Note that the voice data "Are there any areas to be checked in the cleaning of this guest room?" may be received when an inspector (for example, an employee corresponding to a manager for the cleaner) checks the cleaning status of the guest room after the cleaning by the cleaner is completed. Also, for example, the voice data "Is there any request from the guest?" can be a trigger when the information processing apparatus 10 outputs pre-signature information described later.

[0031] Here, the voice data of a human (such as a cleaner) is voice data based on the voice emitted by the human. For example, the voice data of the cleaner "I will finish cleaning now" is synonymous with the voice data generated by the voice assistant device 20 based on the voice of the cleaner "I will finish cleaning now".

[0032] Also, the reception unit 12a receives voice data regarding a cleaning request from a guest staying in the guest room. For example, the reception unit 12a receives, as input, voice data of a guest such as "I want the room to be cleaned while I am out". Further, the reception unit 12a reads out a request (pre-signature information) previously requested from the guest from the storage unit and receives the data as input. For example, the pre-signature information includes the necessity and size of an extra bed, the preference for pillows (the necessity of replacement from the default pillow), etc. Note that the reception unit 12a may receive data input by an employee or data previously input by a guest in a hotel reservation system or the like as pre-signature information.

[0033] Here, an example of a conversation between a cleaner and the voice assistant device 20 will be described with reference to FIG. 6. FIG. 6 shows an example of an exchange between a cleaner and the voice assistant device 20 installed in a guest room. First, the voice assistant device 20 receives a voice input from the cleaner saying, "I'm going to start cleaning now" (step S51). Then, when the cleaner has finished cleaning, the voice assistant device 20 receives a voice input saying, "Cleaning is finished" (step S52).

[0034] Next, the voice assistant device 20 outputs a voice message to the cleaner saying, "Please check under the bed" (step S53). This is to check areas where mistakes are common depending on the cleaner or the guest room. The voice assistant device 20 can also output a voice message saying, "Please check under the bed" to employees other than the cleaner. This is because other employees (e.g., inspectors) will check the guest rooms again after the cleaner has finished cleaning. Then, the voice assistant device 20 receives a voice message from the cleaner saying, "Cleaning under the bed is finished" (step S54).

[0035] Next, the voice assistant device 20 outputs a voice message to the cleaner saying, "It's time to replace the batteries in the remote control" (step S55). This is to inform the cleaner that it is time to replace the consumables in the guest room.

[0036] Then, when the cleaner inputs voice messages such as "The batteries in the remote control have been replaced" and "Cleaning is complete" into the voice assistant device 20 (steps S56 and S57), the voice assistant device 20 accepts the voice input from the cleaner and communicates to the information processing device 10 that cleaning of the guest room has been completed.

[0037] The analysis unit 12b analyzes the voice collected by a voice input device installed in the guest room of the accommodation facility. For example, the analysis unit 12b analyzes the voice data received by the reception unit 12a. Here, the analysis unit 12b analyzes the voice using the conversion unit 12c and the extraction unit 12d.

[0038] The conversion unit 12c converts the voice data received by the reception unit 12a into text data. Note that any method may be used for converting voice data into text data, and existing methods shall be used.

[0039] The extraction unit 12d extracts specific words from the text data based on the text data converted by the conversion unit 12c. For example, the extraction unit 12d extracts words related to the work of employees and words related to requests or demands from guests to employees as specific words. As a specific example, when the text data converted by the conversion unit 12c is "I will start cleaning now", the extraction unit 12d extracts "now", "cleaning", and "start" as specific words of employees. Also, when the converted text data is "I want the room to be cleaned while I am out", the extraction unit 12d extracts "while out", "room", and "cleaning" as specific words of guests.

[0040] The update unit 12e updates information regarding tasks performed on the guest room based on the analysis result by the analysis unit 12b. For example, the update unit 12e updates the status of the task based on the specific words extracted by the extraction unit 12d. Also, for example, when there is something left behind in the guest room, the employee inputs that there is something left behind in the guest room as voice data, extracts words related to the item left behind as specific words, and updates the status of the task based on the extracted specific words.

[0041] For example, when the specific words extracted by the extraction unit 12d are "now", "cleaning", and "start", the update unit 12e updates the status of the cleaning status storage unit 13c from "VC" which means not cleaned to "VDC" which means cleaning started.

[0042] Furthermore, for example, if the specific words extracted by the extraction unit 12d are "guest room number 108," "lost item," and "smartphone," the update unit 12e adds information indicating that "smartphone" is the lost item to the lost item information storage unit 13e.

[0043] The processing of the analysis unit 12b is not limited to that described here, and may be any processing that outputs information that can be interpreted by the update unit 12e based on the voice data. For example, the analysis unit 12b may be realized by a machine learning model. In this case, the machine learning model performs a voice recognition task, a text analysis task, etc.

[0044] Here, updating of the guest room status will be explained using Figs. 7 to 9. The correspondence between the guest rooms and the status is acquired from the cleaning status storage unit 13c. First, a screen 50 in Fig. 7 is a guest room status screen displayed on the terminal device 30. An area 51 in Fig. 7 displays a list of the status of the guest rooms on each floor. An area 52 displays objects such as buttons for operating the screen and statistical information related to the guest rooms.

[0045] 7, area 52 displays the number of guest rooms for each status. For example, area 52 displays that the number of guest rooms with a status of "VDC" is "1." Also, for example, area 52 displays that the number of guest rooms with a status of "VC" is "161."

[0046] The meaning of each status is as shown in Figure 8. Figure 8 is a diagram showing an example of the status of a guest room in an embodiment. As shown in Figure 8, for example, the status "VDC" means that cleaning of the guest room has started. Also, for example, the status "VC" means that cleaning of the guest room has been completed.

[0047] Furthermore, each status may be displayed in a different color. In Fig. 8, only "VDC" and "VC" are color-coded, but other statuses may also be displayed in a different color. Furthermore, the text for each status is not limited to the example shown in Fig. 8, and the text for each status can be changed, added, or deleted.

[0048] Next, an example of the status of an entire floor in an embodiment will be described with reference to FIG. 9. FIG. 9 is a diagram displaying the status of all guest rooms on an entire floor. For example, a cleaner uses the terminal device 30 to select one guest room from the entire floor and check the status of the selected guest room. In FIG. 9, as an example of the display, the terminal device 30 displays the following information: "Floor 5F," "Guest room number 511," "Indicator lamp is on," "Guest room status is VDC," "Door opening / closing detected," and "Connecting room." Employees can efficiently perform tasks by using the terminal device 30 to check the above information and the like while performing the tasks.

[0049] The output unit 12f outputs the status updated by the update unit 12e to the employee terminal device 30. For example, the output unit 12f outputs, as voice data, the areas to be checked for cleaning according to the guest room. Also, for example, the output unit 12f references the status updated by the update unit 12e and outputs the areas to be checked for work according to the employee. Also, for example, the output unit 12f outputs the status of the guest rooms on each floor to the employee terminal device 30. Also, for example, when it is time to replace consumables installed in the guest rooms, the output unit 12f outputs this to the employee as voice data.

[0050] Furthermore, the output unit 12f reads out information about consumables set in the guest room from the guest room information in the guest room information storage unit 13b, and when it is time to replace the consumables, outputs a message indicating that the consumables are to be replaced to the terminal device 30 or the voice assistant device 20. For example, the output unit 12f reads out the information of the consumable "battery" at the replacement time of the guest room number "101" stored in the guest room information storage unit 13b, and the voice assistant device 20 outputs an instruction to replace the "battery" as voice to the cleaner.

[0051] Also, the output unit 12f can give an instruction to the cleaner or inspector by outputting the pre-signature information as voice data from the voice assistant device 20.

[0052] For example, when voice data such as "Is there any request from the guest?" spoken by the cleaner is received, the output unit 12f may output the pre-signature information of the guest staying in the guest room as voice from the voice assistant device 20. Also, when the status of the guest room changes to "VDC", that is, when cleaning starts, the output unit 12f may automatically output the pre-signature information of the guest staying in the guest room.

[0053] Also, after the status of the guest room changes to "VC", that is, after the cleaning by the cleaner is completed, when voice data for the inspector to confirm the points to be checked is received, the output unit 12f acquires the locations where the assigned cleaner makes many mistakes from the cleaner information storage unit 13a and outputs it as voice data. For example, in the guest room where "Cleaner A" shown in FIG. 3 is in charge of cleaning, when voice data such as "Is there any point to be checked in the cleaning of this guest room?" spoken by the inspector is received, the output unit 12f outputs voice data such as "Please check under the bed".

[0054] Here, the overall outline of the information processing system will be described with reference to FIG. 10. As illustrated in FIG. 10, first, the cleaner inputs voice such as "I will start cleaning now" to the voice assistant device 20 (step S1).

[0055] Next, the information processing device 10 receives the voice data transmitted from the voice assistant device 20 (step S2). Next, the information processing device 10 converts the received voice data into text data (step S3). Then, the information processing device 10 extracts words related to the cleaning staff's work from the converted text data (step S4).

[0056] Next, the information processing device 10 updates the status based on the extracted words, and outputs the updated status to the terminal devices 30 of the cleaners and other employees (step S5).

[0057] Next, the information processing device 10 reads out the check points for each guest room or cleaning staff member based on the information stored in the storage unit 13 (step S6). Next, the information processing device 10 notifies the voice assistant device 20 of the data on the check points (step S7). Then, the voice assistant device 20 outputs the check points to the cleaning staff member as voice (step S8).

[0058] [Processing procedure of information processing device] Next, an example of a processing procedure by the information processing device 10 according to the embodiment will be described with reference to Fig. 11. Fig. 11 is a flowchart showing an example of a processing flow in the information processing device 10 according to the embodiment. Note that the following description of Fig. 11 will be given taking an example of an interaction between a cleaner and the voice assistant device 20.

[0059] 11, the information processing device 10 inputs the voice spoken by the cleaner to the voice assistant device 20, and upon receiving the voice data (step S101, Yes), converts the voice data into text data (step S102). On the other hand, if the voice assistant device 20 has not received the voice spoken by the cleaner (step S101, No), the information processing device 10 waits until the voice is received.

[0060] Then, the information processing device 10 extracts specific words from the converted text data (step S103). As a result, the information processing device 10 updates the task status displayed on the terminal device 30 (step S104), outputs the updated task status to the terminal device 30 (step S105), and ends the process.

[0061] [Effects of the embodiment] In this way, in this embodiment, input voice data is accepted, converted into text data, specific words are extracted from the converted text data, and the status of the task is changed based on the extracted specific words, and output to the terminal device 30 and the voice assistant device 20.

[0062] As a result, in this embodiment, the cleaner inputs information about the task as voice data, which reduces the burden on the cleaner of inputting the guest room status into the terminal device 30 himself, and facilitates communication with other employees. Also, in this embodiment, the guest room status can be shared by all employees, including the cleaner, using the terminal device 30, allowing for efficient cleaning and task execution.

[0063] In this embodiment, requests from guests can also be input and accepted as voice data, so that staff can confirm and share requests and demands from guests using the terminal device 30, and easily carry out tasks in response to the requests and demands.

[0064] In addition, in this embodiment, the status can be changed depending on the guest room, so for example, if an item is left behind in a guest room, the information can be input as voice and other employees can be quickly notified via the terminal device 30.

[0065] Furthermore, in this embodiment, the status of the guest rooms can be checked as a list using the terminal device 30, which reduces the burden on staff.

[0066] [System configuration, etc.] Furthermore, the components of each device shown in the figure are conceptual functional units and do not necessarily have to be physically configured as shown. In other words, the specific form of distribution and integration of each device is not limited to that shown, and all or part of each device can be functionally or physically distributed and integrated in any unit depending on various loads and usage conditions. Furthermore, all or any part of the processing functions performed by each device can be realized by a CPU and a program analyzed and executed by the CPU, or can be realized as hardware using wired logic.

[0067] Furthermore, among the processes described in this embodiment, all or part of the processes described as being performed automatically can be performed manually, or all or part of the processes described as being performed manually can be performed automatically using a known method.In addition, the information including the processing procedures, control procedures, specific names, various data and parameters shown in the above documents and drawings can be changed as desired unless otherwise specified.

[0068] [program] Furthermore, the information processing system can be implemented by installing a program that realizes the functions of the information processing system described in the above embodiments into a desired information processing device (computer). For example, the information processing device can function as an information processing system by executing the program provided as package software or online software on the information processing device. The information processing device referred to here includes desktop or notebook personal computers, rack-mounted server computers, and the like. Furthermore, the information processing device also includes mobile communication terminals such as smartphones, mobile phones, and PHS (Personal Handyphone Systems), as well as PDAs (Personal Digital Assistants). The information processing system may also be implemented on a cloud server.

[0069] Using FIG. 12, an example of a computer that executes the above program (information processing program) will be described. As shown in FIG. 12, computer 1000 includes, for example, memory 1010, CPU 1020, hard disk drive interface 1030, disk drive interface 1040, serial port interface 1050, video adapter 1060, and network interface 1070. These components are connected by bus 1080.

[0070] Memory 1010 includes ROM (Read Only Memory) 1011 and RAM (Random Access Memory) 1012. ROM 1011 stores, for example, a boot program such as BIOS (Basic Input Output System). Hard disk drive interface 1030 is connected to hard disk drive 1090. Disk drive interface 1040 is connected to disk drive 1100. A removable storage medium such as a magnetic disk or an optical disk is inserted into disk drive 1100. For example, mouse 1110 and keyboard 1120 are connected to serial port interface 1050. For example, display 1130 is connected to video adapter 1060.

[0071] Here, as shown in FIG. 12, hard disk drive 1090 stores, for example, OS 1091, application program 1092, program module 1093, and program data 1094. The information stored in storage unit 13 described in the above embodiment is installed in, for example, hard disk drive 1090 or memory 1010.

[0072] Then, CPU 1020 reads program module 1093 and program data 1094 stored in hard disk drive 1090 into RAM 1012 as needed, and executes each of the above procedures.

[0073] The program module 1093 and program data 1094 relating to the information processing program described above are not limited to being stored in the hard disk drive 1090, but may be stored in a removable storage medium and read by the CPU 1020 via the disk drive 1100, etc. Alternatively, the program module 1093 and program data 1094 relating to the program described above may be stored in another computer connected via a network N such as a LAN or a WAN (Wide Area Network), and read by the CPU 1020 via the network interface 1070. [Explanation of symbols]

[0074] 10. Information processing equipment 20 Voice assistant devices 30 Terminal Equipment 11. Communication processing unit 13 Storage section 13a Cleaning staff information storage section 13b Guest room information storage section 13c Cleaning status memory section 13d Request information storage unit 13e Lost and Found Information Storage Unit 12 Control Unit 12a Reception 12b Analysis section 12c conversion unit 12d Extraction part 12e update part 12f output section N Network

Claims

1. An analysis unit that analyzes the voice collected by a voice input device installed in a guest room of an accommodation facility; An update unit that updates information regarding tasks performed on the guest room based on the analysis result by the analysis unit; comprising: The analysis unit: includes an extraction unit that extracts specific words from the text data converted from the voice; When the update unit includes, among the specific words extracted by the extraction unit, a word for identifying the guest room, a word related to the name of an item left behind, and a word related to something left behind, the update unit adds, to the storage unit, information associating the word for identifying the guest room and the word related to the name of the item left behind among the specific words; An information processing apparatus characterized by the above.

2. The update unit updates the status of the guest room based on the specific words, and The information processing apparatus according to claim 1, further comprising an output unit that outputs the status updated by the update unit to a terminal device of an employee.

3. The information processing apparatus according to claim 2, wherein when it is time to replace consumables installed in the guest room, the output unit outputs it as voice data to the employee.

4. The information processing apparatus according to claim 2, wherein the output unit changes the location for checking cleaning according to the guest room and outputs it as voice data.

5. The information processing apparatus according to claim 2, wherein the output unit refers to the status updated by the update unit and outputs the location for checking work according to the employee.

6. The information processing apparatus according to claim 2, wherein the output unit outputs the status of the guest rooms for each floor to the terminal device of the employee.

7. An information processing method executed by an information processing apparatus, comprising: An analysis step of analyzing the voice collected by a voice input device installed in a guest room of an accommodation facility; An extraction step of extracting specific words from the text data converted from the voice; An update step of updating information regarding tasks performed on the guest room based on the analysis result of the analysis step; including: When the update process includes words for identifying a guest room, words related to the names of items left behind, and words related to items left behind among the specific words extracted by the extraction process, information associating the word for identifying the guest room and the word related to the name of the item left behind among the specific words is added to the storage unit. An information processing method characterized by the above.

8. An analysis step of analyzing the voice collected by a voice input device installed in a guest room of an accommodation facility, An extraction step of extracting specific words from the text data converted from the voice, An update step of updating information related to the tasks performed on the guest room based on the analysis result of the analysis step, To be executed by a computer, When the update step includes words for identifying a guest room, words related to the names of items left behind, and words related to items left behind among the specific words extracted by the extraction step, information associating the word for identifying the guest room and the word related to the name of the item left behind among the specific words is added to the storage unit. An information processing program characterized by the above.

9. A system having a voice assistant device installed in a guest room of an accommodation facility and an information processing device connected to the voice assistant device via a network, The voice assistant device, A voice input unit for receiving voice input, A voice output unit for outputting voice, Having, The information processing device, An analysis unit for analyzing the voice input to the voice input unit, An update unit for updating information related to the tasks performed on the guest room based on the analysis result of the analysis unit, Having, The analysis unit, Includes an extraction unit for extracting specific words from the text data converted from the voice, When the update unit includes words for identifying a guest room, words related to the names of items left behind, and words related to items left behind among the specific words extracted by the extraction unit, information associating the word for identifying the guest room and the word related to the name of the item left behind among the specific words is added to the storage unit. A system characterized by the above.

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