Call Management Device and Hotline System

Abstract

To provide a call management device and a hotline system that provides sufficient care during downtime after cosmetic surgery. [Solution] A call management device 1 that connects a user terminal to a medical professional's terminal includes a communication device 104, a storage unit such as a memory 102 or a storage 103, and a processor 101. The storage unit stores data identifying an access point (AP) 30 at a hotel where a user is staying after undergoing cosmetic surgery, and a hotline phone number associated with the user ID. The processor 101 receives a connection request including the user ID from a user terminal 20 via the communication device 104, determines whether the AP 30 that sent the connection request is included in the APs 30 stored in the storage unit, and if the AP 30 that sent the connection request is included in the APs 30 stored in the storage unit, calls the hotline phone number corresponding to the user ID, connecting the user terminal 20 to the medical professional's mobile phone 40.

Description

[Technical Field]

[0001] The present invention relates to a technology for providing a hotline during downtime after cosmetic surgery. [Background technology]

[0002] In recent years, with the spread of social networking services (SNS), cosmetic surgery has become more commonplace. One of the concerns that cosmetic surgery users have is downtime. Downtime refers to the period of time it takes for redness, swelling, and bloating to recover after the procedure. Patent Document 1 discloses an invention related to a cosmetic surgery application, and also mentions downtime. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 7337431 Summary of the Invention [Problem to be solved by the invention]

[0004] During the downtime, symptoms such as redness, swelling, and bloating may occur, as well as infections and allergic reactions. Until now, it has been difficult to say that a system was in place to adequately deal with such problems.

[0005] In view of the above background, the present invention provides a technique that allows sufficient care to be provided during the downtime following cosmetic surgery. [Means for solving the problem]

[0006] The call management device of the present invention comprises a communication unit, a memory unit, and a processing unit, wherein the memory unit stores data identifying the wireless network of the accommodation facility where a user is staying after cosmetic surgery and a hotline telephone number associated with a user identifier, and the processing unit receives a connection request including a user identifier from a user terminal via the communication unit, determines whether the wireless network of the sender of the connection request is included in the wireless networks stored in the memory unit, and if the wireless network of the sender is included in the wireless networks stored in the memory unit, calls the hotline telephone number corresponding to the user identifier and connects the user terminal to a medical professional's terminal.

[0007] Another aspect of the call management device of the present invention comprises a communication unit, a memory unit, and a processing unit, wherein the memory unit stores a hotline telephone number associated with a user identifier and data on the downtime period after treatment for the user associated with the user identifier, and the processing unit receives a connection request including the user identifier from a user terminal via the communication unit, reads out the downtime period corresponding to the user identifier from the memory unit, determines whether the date and time of the connection request is included in the downtime period, and if the date and time of the connection request is included in the downtime period, calls the hotline telephone number corresponding to the user identifier and connects the user terminal to a medical professional's terminal.

[0008] The hotline system of the present invention is a hotline system comprising the above-mentioned call management device and a clinic terminal provided in a clinic where cosmetic surgery is performed, wherein the clinic terminal accepts input of a user identifier, a hotline telephone number, and data on downtime period, and transmits the accepted data to the call management device, and the call management device stores the user identifier, hotline telephone number, and data on downtime period transmitted from the clinic terminal in the memory unit.

[0009] Another aspect of the hotline system of the present invention comprises a communication device provided in a room of an accommodation facility where a user can stay after cosmetic surgery, and a call management device that connects calls from the communication device to a medical professional's terminal, the call management device comprising a communication unit, a memory unit, and a processing unit, the memory unit storing the user identifier of the user staying in the accommodation facility room data and the hotline telephone number associated with the user identifier, the processing unit receiving a connection request from the communication device via the communication unit, calling the hotline telephone number associated with the user identifier of the user staying in the room from which the connection request was sent, and connecting the communication device to the medical professional's terminal. [Effects of the Invention]

[0010] According to the present invention, it is possible to appropriately address the user's anxieties and troubles after cosmetic surgery. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 2 illustrates a hardware configuration of a call management device according to the first embodiment. [Figure 2] FIG. 2 is a diagram illustrating an example of a hardware configuration of a user terminal. [Figure 3] FIG. 2 illustrates a functional configuration of a call management device according to a first embodiment. [Figure 4] FIG. 10 is a diagram illustrating an example of a screen of a hotline service application. [Figure 5] FIG. 10 is a diagram illustrating an example of permitted AP data. [Figure 6] FIG. 10 is a diagram showing hotline phone number data. [Figure 7] FIG. 10 illustrates a hardware configuration of a call management device according to a second embodiment. [Figure 8] FIG. 10 illustrates a functional configuration of a call management device according to a second embodiment. [Figure 9] FIG. 10 is a diagram illustrating an example of permission period data. [Figure 10]FIG. 10 illustrates a hardware configuration of a call management device according to a third embodiment. [Figure 11] FIG. 10 is a diagram illustrating an example of hotline phone number data. [Figure 12] FIG. 13 is a diagram illustrating an example of hotline phone number data stored in the call management device according to the fourth embodiment. [Figure 13] FIG. 10 is a diagram showing an example of symptom-specific hotline phone number data. [Figure 14] FIG. 10 is a diagram illustrating an example of a screen of a hotline service application. [Figure 15] FIG. 13 illustrates a hardware configuration of a call management device according to a fifth embodiment. [Figure 16] FIG. 13 illustrates a functional configuration of a call management device according to a fifth embodiment. [Figure 17] FIG. 10 is a diagram showing an example of permitted phone number data. DETAILED DESCRIPTION OF THE INVENTION

[0012] The call management device of this embodiment will be described below with reference to the drawings. Note that the following description is merely an example of a preferred embodiment and is not intended to limit the scope of the invention as defined in the claims.

[0013] (First embodiment) [Hardware configuration] FIG. 1 is a diagram showing the hardware configuration of a call management device 1 according to an embodiment. The call management device 1 is connected to a network N. The call management device 1 is capable of communicating with an access point (hereinafter referred to as "AP") 30 installed in a downtime dedicated hotel (hereinafter referred to as "DT hotel") via the network N. In this embodiment, the DT hotel will be described as an example of an accommodation facility, but the accommodation facility is not limited to a hotel.

[0014] The user terminal 20 is a terminal operated by a user and has a hotline service application installed. When the hotline service application is launched, the user terminal 20 displays a hotline service screen (see FIG. 4), and when the "Call" button on this screen is clicked, the user terminal 20 sends a connection request to the call management device 1. The call management device 1 can communicate with the doctor's mobile phone 40 or clinic phone 41, which are the hotline connection destinations. The doctor is the doctor who performed the user's cosmetic surgery. Although only one doctor is shown in FIG. 1, in reality there are many doctors in charge. Similarly, there are many clinics.

[0015] In this specification, a "hotline" is a dedicated communication means for users who have undergone cosmetic surgery to seek emergency advice regarding concerns or problems, and a "hotline service application" is an application that provides this communication means. A "hotline phone number" is the phone number to which the hotline connects.

[0016] The clinic terminal 50 is a terminal owned by the cosmetic surgery clinic. The clinic terminal 50 has a function for registering a contact number, i.e., a hotline phone number, to be used in the event of a problem during downtime. The hotline phone number is preferably the mobile phone number 40 of the doctor in charge of the cosmetic surgery or the clinic's phone number 41.

[0017] The clinic terminal 50 accepts input of a hotline phone number in association with a user ID that identifies the user. The clinic terminal 50 transmits the data of the input hotline phone number to the call management device 1. The call management device 1, the user terminal 20, and the clinic terminal 50 constitute a hotline system.

[0018] The call management device 1 is physically configured as a computer including a processor 101, memory 102, storage 103, communication device 104, input device 105, output device 106, and a bus connecting these. Each of these devices operates using power supplied from a battery (not shown). In the following description, the term "device" can be interpreted as a circuit, device, unit, etc. The hardware configuration of the call management device 1 may be configured to include one or more of the devices shown in FIG. 1, or may be configured by omitting some of the devices. Furthermore, the call management device 1 may be configured by multiple devices, each with a different housing, connected to each other for communication.

[0019] Each function in the call management device 1 is realized by loading specified software (programs) onto hardware such as the processor 101 and memory 102, causing the processor 101 to perform calculations, control communication by the communication device 104, and control at least one of reading and writing data in the memory 102 and storage 103.

[0020] The processor 101 controls the entire computer by running, for example, an operating system. The processor 101 may be configured as a central processing unit (CPU) including an interface with peripheral devices, a control device, an arithmetic unit, a register, etc. Furthermore, for example, a baseband signal processing unit, a call processing unit, etc. may be realized by the processor 101.

[0021] The processor 101 reads programs (program codes), software modules, data, etc. from at least one of the storage 103 and the communication device 104 into the memory 102, and executes various processes in accordance with these. The programs used are those that cause a computer to execute at least some of the operations described below. The functional blocks of the call management device 1 may be realized by a control program stored in the memory 102 and running on the processor 101. The various processes may be executed by one processor 101, or may be executed simultaneously or sequentially by two or more processors 101. The processor 101 may be implemented by one or more chips. The programs may be transmitted to the call management device 1 via a telecommunications line.

[0022] The memory 102 is a computer-readable recording medium and may be configured by, for example, at least one of a read-only memory (ROM), an erasable programmable ROM (EPROM), an electrically erasable programmable ROM (EEPROM), a random access memory (RAM), etc. The memory 102 may also be called a register, a cache, a main memory (primary storage device), etc. The memory 102 can store executable programs (program codes), software modules, etc. for implementing the method according to this embodiment.

[0023] Storage 103 is a computer-readable recording medium, and may be composed of at least one of, for example, an optical disk such as a CD-ROM (Compact Disc ROM), a hard disk drive, a flexible disk, a magneto-optical disk (e.g., a compact disk, a digital versatile disk, a Blu-ray® disk), a smart card, a flash memory (e.g., a card, a stick, a key drive), a floppy disk, a magnetic strip, etc. Storage 103 may also be referred to as an auxiliary storage device.

[0024] The communication device 104 is hardware (transmission / reception device) for communicating between computers via at least one of a wired network and a wireless network, and is also called, for example, a network device, a network controller, a network card, a communication module, etc. The communication device 104 enables communication with the user terminal 20.

[0025] Each device, such as the processor 101 and the memory 102, is connected by a bus for communicating information. The bus may be configured using a single bus, or different buses may be used between each device.

[0026] The call management device 1 may be configured to include hardware such as a microprocessor, a digital signal processor (DSP), an application specific integrated circuit (ASIC), a programmable logic device (PLD), or a field programmable gate array (FPGA), and some or all of the functional blocks may be realized by the hardware. For example, the processor 101 may be implemented using at least one of these pieces of hardware.

[0027] 2 is a diagram showing an example of the hardware configuration of the user terminal 20. The user terminal 20 is a computer such as a smartphone, a mobile phone, a tablet, or a wearable terminal. The user terminal 20 is physically configured as a computer device including a processor 201, a memory 202, a storage 203, a communication device 204, an input device 205, an output device 206, and a bus connecting these devices. The processor 201, the memory 202, and the storage 203 are the same hardware as the processor 101, the memory 102, and the storage 103 of the server device 10.

[0028] The communication device 204 may be configured to include a high-frequency switch, a duplexer, a filter, a frequency synthesizer, etc., in order to realize at least one of, for example, Frequency Division Duplex (FDD) and Time Division Duplex (TDD). For example, a transmitting / receiving antenna, an amplifier unit, a transmitting / receiving unit, a transmission path interface, etc. may be realized by the communication device 204. The transmitting / receiving unit may be implemented as a transmitting unit and a receiving unit that are physically or logically separated.

[0029] The input device 205 is an input device (for example, a key, a microphone, a switch, a button, a sensor, etc.) that receives input from the outside. The output device 206 is an output device (for example, a display, a speaker, an LED lamp, etc.) that outputs to the outside. The input device 205 and the output device 206 may be integrated into one device (for example, a touch screen).

[0030] [Function Configuration] 3 is a diagram showing the functional configuration of the call management device 1 according to the first embodiment. The call management device 1 stores permitted AP data 11 and hotline phone number data 12 in a storage unit such as a memory 102 or a storage 103.

[0031] FIG. 5 is a diagram showing an example of the permitted AP data 11. The permitted AP data 11 includes an accommodation facility ID and an SSID (Service Set Identifier). The accommodation facility ID is an identifier that identifies the DT Hotel. The SSID is data that indicates the SSID of the AP 30 owned by the DT Hotel identified by the accommodation facility ID. The call management device 1 performs processing to connect to the hotline telephone number only when a connection request is received from the SSID included in the permitted AP data 11. In other words, when a connection request is made from the user terminal 20 of a user staying at the DT Hotel, processing to connect the telephone number to the hotline telephone number is performed. The call management device 1 does not perform processing to connect the telephone number to the hotline telephone number unless the connection request is made via the SSID.

[0032] In the present embodiment, an example has been given in which the accommodation facility ID is included in the permitted AP data 11, but the accommodation facility ID does not have to be included in the permitted AP data 11. However, including the accommodation facility ID makes it clear which accommodation facility the SSID is linked to, and makes maintenance and management of the SSID easier.

[0033] FIG. 6 is a diagram showing hotline phone number data 12. The hotline phone number data 12 includes a user ID and a hotline phone number. The user ID is an identifier for identifying a user. For example, the user ID may be an identifier for identifying a user within the hotline service, or the user's mobile phone number may be used. The hotline phone number data 12 shown in FIG. 6 is updated based on the hotline phone number data 12 transmitted from the clinic terminal 50. The hotline phone number data 12 may have an expiration date. For example, the hotline phone number data 12 may be valid for only one month and deleted one month after registration.

[0034] Returning to Fig. 3, the functional configuration of the call management device 1 will be described. The call management device 1 has a connection request receiving unit 13, a network determination unit 14, and a connection processing unit 15. The connection request receiving unit 13 receives a connection request transmitted from the user terminal 20. Here, the process by which the user terminal 20 transmits a connection request will be described.

[0035] When the user terminal 20 starts the hotline service application, the hotline service screen shown in Fig. 4 is displayed on the user terminal 20. The hotline service screen has a "Call" button for calling the hotline and a "Cancel" button for terminating the application. When the "Call" button is clicked on the screen shown in Fig. 4, the user terminal 20 sends a connection request to the call management device 1. After starting the application in this way, a call can be made to the hotline telephone number with one push.

[0036] The hotline service application installed in the user terminal 20 manages the user ID. The user ID may be an appropriate character string or numeric string set by the user in the initial settings, or the phone number of the mobile phone that is the user terminal 20 may be used. The user terminal 20 transmits the user ID to the call management device 1 together with a connection request.

[0037] When the connection request receiving unit 13 of the call management device 1 receives a connection request from the user terminal 20, it passes the data of the received connection request to the network determination unit 14. The network determination unit 14 determines whether the source of the connection request is the AP 30 installed in the DT Hotel. Specifically, the network determination unit 14 compares the SSID included in the packet header of the connection request with the SSID in the permitted AP data 11 shown in FIG. 5. If the SSID of the source of the connection request matches the SSID in the permitted AP data 11, the network determination unit 14 permits the hotline connection.

[0038] When the network determination unit 14 permits connection, the connection processing unit 15 reads out the hotline telephone number corresponding to the user ID from the hotline telephone number data 12 shown in Fig. 6 and makes a call to the read hotline telephone number. When the other party's phone answers, the connection processing unit 15 performs processing to connect the user terminal 20 to the terminal associated with the hotline telephone number.

[0039] When the call management device 1 of the first embodiment receives a connection request from the user terminal 20, it calls the hotline telephone number registered in association with the user ID, thereby enabling it to respond to the user's anxieties, troubles, etc. The hotline connection destination is associated with the user ID, and the user can consult with a doctor who is familiar with the patient user's condition or a clinic that has the user's medical record information, which provides a high sense of security to the user.

[0040] Furthermore, the call management device 1 connects the call to the hotline phone number when a connection request comes from an AP 30 installed in the DT Hotel, but does not call the hotline phone number when a connection request comes from an AP 30 other than the authorized AP 30. By limiting the users who can connect to the hotline phone number to users staying at the DT Hotel, unnecessary calls to the hotline phone number are prevented. This makes it possible to appropriately respond to highly necessary consultations and the like from users staying at the DT Hotel and experiencing downtime.

[0041] (Second embodiment) 7 is a diagram showing the hardware configuration of the call management device 2 of the second embodiment. The basic configuration of the call management device 2 of the second embodiment is the same as that of the call management device 1 of the first embodiment. The call management device 2 of the second embodiment is connected to the user terminal 20 so as to be able to communicate with it, not via an AP installed in the DT Hotel.

[0042] 8 is a diagram showing the functional configuration of the call management device 2 according to the second embodiment. The call management device 2 stores permission period data 16 and hotline phone number data 12 in a storage unit such as the memory 102 or the storage 103.

[0043] 9 is a diagram showing an example of the permission period data 16. The permission period data 16 includes a user ID and DT period data. The user ID is an identifier that identifies a user. The DT period is a downtime period (hereinafter referred to as a "DT period") of a user identified by the user ID.

[0044] The call management device 2 performs the process of connecting to the hotline telephone number only when it receives a connection request within the DT period of the permission period data 16. In other words, if the connection request from the user terminal 20 is not within the DT period, the call management device 2 does not perform the process of connecting the call to the hotline telephone number even if there is a connection request from the user terminal 20.

[0045] The permitted period data 16 shown in Figure 9 is updated based on the DT period data sent from the clinic terminal 50. The doctor who performed the cosmetic surgery registers the DT period data in the call management device 2 according to the content of the cosmetic surgery. In other words, the DT period registered here is the period during which the doctor will accept hotline calls from the patient. After the registered DT period has passed, the postoperative condition is considered to have stabilized, and it is determined that the situation is not so urgent that a hotline response is required.

[0046] Returning to Fig. 8, the functional configuration of the call management device 2 will be described. The call management device 2 has a connection request receiving unit 13, a DT period determination unit 17, and a connection processing unit 15. The function of the connection request receiving unit 13 is the same as that of the connection request receiving unit 13 of the call management device 1 of the first embodiment. When the connection request receiving unit 13 receives a connection request from the user terminal 20, it passes the data of the connection request to the DT period determination unit 17.

[0047] The DT period determination unit 17 determines whether the date and time when the connection request was received is within the DT period. First, the DT period determination unit 17 reads out the DT period data corresponding to the user ID of the user terminal 20 that sent the connection request from the permission period data 16 shown in Fig. 9. Then, the DT period determination unit 17 compares the date and time when the connection request was received with the DT period. If the date and time when the connection request was received is within the DT period, the DT period determination unit 17 permits connection to the hotline phone number. Here, the date and time when the connection request was received is used, but if the connection request includes data on the date and time of transmission, the date and time of transmission of the connection request may also be used to determine whether or not it is within the DT period.

[0048] When the DT period determination unit 17 determines that the call is within the DT period, the connection processing unit 15 reads out the hotline telephone number corresponding to the user ID from the hotline telephone number data 12 and performs processing to connect the call to the read hotline telephone number. When the other party's telephone answer, the connection processing unit 15 connects the user terminal 20 to the terminal associated with the hotline telephone number.

[0049] Like the call management device 1 of the first embodiment, when the call management device 2 of the second embodiment receives a connection request from a user terminal 20, it calls the hotline telephone number registered in association with the user ID, thereby being able to appropriately respond to user anxieties and problems during downtime.

[0050] The call management device 2 determines whether to connect a call to the hotline phone number based on the permission period data, and connects the user terminal 20 to the hotline phone number only if the connection request is made within the DT period. This configuration prevents unnecessary calls to the hotline phone number, and makes it possible to appropriately respond to highly necessary consultations, etc. from users waiting for recovery during downtime.

[0051] The call management device 2 of the second embodiment determines whether to connect to the hotline telephone number based on the permission period data, so that users who are not staying at the DT Hotel, for example, users who are spending their downtime at home, can also use the hotline service.

[0052] In the above example, the permission period data 16 (see Figure 9) and the hotline telephone number data 12 (see Figure 6) are stored as separate data, but the DT period and hotline telephone number data may also be stored in association with the user ID.

[0053] (Third embodiment) 10 is a diagram showing the hardware configuration of the call management device 3 of the third embodiment. The basic configuration of the call management device 3 of the third embodiment is the same as that of the call management device 1 of the first embodiment. The call management device 3 of the third embodiment is connected so as to be able to communicate with the mobile phone 40 of the attending physician, the clinic's telephone 41, and telephones 42 of other medical institutions.

[0054] The functional configuration of the call management device 3 of the third embodiment is the same as that of the call management device 1 of the first embodiment (see Figure 3), but in the call management device 3 of the third embodiment, the hotline telephone number data 12 has multiple hotline telephone numbers for one user ID.

[0055] Fig. 11 is a diagram showing an example of hotline phone number data 12. In the example shown in Fig. 11, for example, a user with a user ID of "U0809" is linked to data on three hotline phone numbers: the mobile phone number of Doctor A at AA Clinic, the phone number of AA Clinic, and the phone number of X University Hospital. Furthermore, data on the time period during which the hotline phone number is used is associated with each hotline phone number. The hotline phone number of Doctor A at AA Clinic is associated with the time period of 10:00-18:00, the hotline phone number of AA Clinic is associated with the time period of 18:00-24:00, and the hotline phone number of X University Hospital is associated with other time periods (i.e., 0:00-10:00).

[0056] The call management device 3 switches the party to which the hotline is connected depending on the time of day when the connection request is received from the user terminal 20. For example, if a connection request is made at 15:00, the hotline is connected to the mobile phone of doctor A at AA Clinic, and if a connection request is made at 3:00, the hotline is connected to the phone of X University Hospital. In this embodiment, during other times when the doctor at the clinic and the clinic are unavailable, the hotline is connected to a medical institution other than the clinic where the surgery was performed, and the hotline is available 24 hours a day.

[0057] It goes without saying that the doctor in charge has a good understanding of the user's situation, but the clinic that performed the surgery also has the user's medical record, so the doctor at the clinic can refer to the medical record as necessary to respond appropriately to the user's inquiries. However, medical institutions other than the clinic that performed the cosmetic surgery do not know the details of the cosmetic surgery the user underwent. Therefore, other medical institutions will need to hear about the cosmetic surgery menu items and the user's profile.

[0058] Therefore, when connecting the hotline to a medical institution other than the attending physician or clinic, the medical record data may be provided to the medical institution at the hotline destination. Because the medical record data involves personal information, the medical record data may be stored in the call management device 3 to the extent that the user agrees, and when calling the hotline to a clinic other than the one where the surgery was performed, the medical record data may be transmitted to the medical institution.

[0059] (Fourth embodiment) Next, a call management device 4 according to a fourth embodiment will be described. The basic configuration of the call management device 4 according to the fourth embodiment is the same as that of the call management device 3 according to the third embodiment (see FIG. 10), and supports users during downtimes on a 24-hour basis by switching the hotline connection destination depending on the time period of the connection request.

[0060] When connecting the hotline to a medical institution other than the clinic where the cosmetic surgery was performed, the call management device 4 of the fourth embodiment does not call a specific medical institution but connects the hotline to a medical institution selected according to the user's symptoms. In the call management device 4 of the fourth embodiment, the hotline phone number data 12 has two types of data: hotline phone number data 12a by user ID and hotline phone number data 12b by symptom.

[0061] 12 is a diagram showing an example of hotline phone number data 12a by user ID stored in the call management device 4 of the fourth embodiment. For example, for a user with user ID "U0809," data on the mobile phone number of doctor A at AA Clinic for the time period of 10:00-18:00 and data on the phone number of AA Clinic for the time period of 18:00-24:00 is stored, which is the same as in the third embodiment. In this embodiment, instead of registering the phone number of a specific medical institution as a contact point for other time periods, symptom-specific hotline phone number data 12b is referenced.

[0062] 13 is a diagram showing an example of symptom-specific hotline telephone number data 12b. In the symptom-specific hotline telephone number data 12b, the telephone numbers of "Hospital A," "Hospital B," "Hospital C," and "Hospital D" are associated with each of the symptoms of "pain," "swelling," "fever," and "other." In the call management device 4 of the fourth embodiment, when connecting a call to a hotline telephone number during a time period other than the time period available for the clinic where the surgery was performed, the connection processing unit 15 performs connection processing to a medical institution selected according to data on the symptoms complained by the user received from the user terminal 20.

[0063] FIG. 14 is a diagram showing a screen displayed when a hotline service application is started on the user terminal 20. In the fourth embodiment, in addition to the "Call" button, radio buttons that prompt the user to input symptoms are displayed. In this embodiment, the user selects one of four options and then clicks the "Call" button. When the "Call" button is clicked, the user terminal 20 transmits a connection request to the call management device 4. At this time, the user terminal 20 transmits data on the user's symptoms to the call management device 4.

[0064] As in the third embodiment, the call management device 4 of the fourth embodiment stores multiple hotline telephone numbers for one user ID, and can respond to user concerns and problems during downtime on a 24-hour basis.

[0065] In addition, during other times when the clinic where the cosmetic surgery was performed and the doctor in charge are unavailable, the hotline will connect the user to a medical institution that corresponds to the user's symptoms, so the user can receive appropriate advice based on their symptoms.

[0066] (Fifth embodiment) 15 is a diagram showing the hardware configuration of the call management device 5 of the fifth embodiment. The basic configuration of the call management device 5 of the fifth embodiment is the same as that of the call management device 1 of the first embodiment. The call management device 5 of the fifth embodiment is connected to be able to communicate with the guest room telephone 31 installed in each room of the DT Hotel.

[0067] 16 is a diagram showing the functional configuration of the call management device 5 according to the fifth embodiment. The call management device 5 stores guest data 18 and hotline phone number data 12 in a storage unit such as the memory 102 or the storage 103. The hotline phone number data is the same as the data described in the first embodiment (see FIG. 6).

[0068] FIG. 17 is a diagram showing an example of guest data 18. The guest data 18 includes data on an accommodation facility ID, a room number, and a user ID. The accommodation facility ID is an identifier that identifies the DT Hotel. The room number is the room number of the DT Hotel identified by the accommodation facility ID. The user ID is an identifier that identifies the user staying in the room.

[0069] 16, the functional configuration of the call management device 5 will be described. The call management device 5 has a connection request receiving unit 13, a user identifying unit 19, and a connection processing unit 15. A hotline connection request is received from a guest room telephone 31 of the DT Hotel.

[0070] When the user identification unit 19 receives a connection request from the guest room telephone 31, it refers to the guest data 18 to identify the user staying in the room that sent the connection request. One method for identifying the room that sent the connection request here is to search for the room from the caller telephone number of the guest room telephone 31. The user identification unit 19 passes the user identifier of the identified user to the connection processing unit 15.

[0071] The connection processing unit 15 reads out the hotline telephone number corresponding to the user ID from the hotline telephone number data 12 and performs processing to make a call to the read hotline telephone number. When the other party's phone answers, the connection processing unit 15 connects the guest room telephone 31 to the terminal associated with the hotline telephone number.

[0072] As in the first embodiment, when the call management device 5 of the fifth embodiment receives a connection request from the guest room telephone 31, it connects the call to the hotline telephone number registered in association with the user ID, thereby being able to respond to user anxieties and troubles during downtime.

[0073] The call management device 5 connects users identified based on the guest data of the DT Hotel to the hotline, thereby enabling appropriate responses to inquiries and other matters that are highly needed by users staying at the DT Hotel and experiencing downtime.

[0074] Although the call management device of the present invention has been described in detail above by way of an embodiment, the present invention is not limited to the above embodiment.

[0075] In the above, an example in which a connection request from the access point 30 of the DT Hotel is permitted has been given as the first embodiment, and an example in which a connection request during the DT period has been given as the second embodiment, but it is also possible to determine whether or not to connect to the hotline using both the access point 30 and the DT period as conditions. This makes it possible to provide hotline services to users staying at the DT Hotel during the DT period. Furthermore, in the above fifth embodiment, an example has been described in which the hotline phone number data has the hotline phone number data (see FIG. 6) described in the first embodiment as the hotline phone number data, but a configuration in which the hotline phone number has the hotline phone number data (see FIG. 11) described in the third embodiment as the hotline phone number has also been adopted.

[0076] The following additional notes are provided regarding the above-described embodiment. [Appendix 1] The call management device of Appendix 1 comprises a communication unit, a memory unit, and a processing unit, wherein the memory unit stores data identifying the wireless network of the accommodation facility where the user is staying after cosmetic surgery and a hotline telephone number associated with the user identifier, and the processing unit receives a connection request including the user identifier from the user terminal via the communication unit, determines whether the wireless network of the sender of the connection request is included in the wireless networks stored in the memory unit, and if the wireless network of the sender is included in the wireless networks stored in the memory unit, calls the hotline telephone number corresponding to the user identifier and connects the user terminal to the medical professional's terminal.

[0077] This configuration allows users who have undergone cosmetic surgery to connect to the hotline in response to a connection request from the accommodation facility where they are staying, thereby addressing any post-operative anxieties or problems. In addition, by limiting the senders of connection requests, it is possible to prevent unnecessary calls to the hotline phone number and to respond appropriately when truly necessary.

[0078] [Appendix 2] In the call management device of Appendix 1, the memory unit stores data on the downtime period after treatment of the user in association with a user identifier, and the processing unit receives a connection request including the user identifier from the user terminal via the communication unit, reads out the downtime period corresponding to the user identifier from the memory unit, determines whether the date and time of the connection request is included in the downtime period, and if the date and time of the connection request is not included in the downtime period, does not connect the user terminal to the medical professional's terminal.

[0079] With this configuration, if a connection request is received from the accommodation facility where a user is staying after cosmetic surgery during their downtime, the hotline will be connected, allowing for post-operative anxiety and trouble to be addressed. In addition, by limiting the sender of the connection request and the period of transmission, it is possible to prevent unnecessary calls to the hotline phone number and to respond appropriately when truly necessary.

[0080] [Appendix 3] The call management device of Appendix 3 comprises a communication unit, a memory unit, and a processing unit, wherein the memory unit stores a hotline telephone number associated with a user identifier and data on the downtime period after treatment of the user associated with the user identifier, and the processing unit receives a connection request including the user identifier from a user terminal via the communication unit, reads out the downtime period corresponding to the user identifier from the memory unit, determines whether the date and time of the connection request is included in the downtime period, and if the date and time of the connection request is included in the downtime period, calls the hotline telephone number corresponding to the user identifier and connects the user terminal to the medical professional's terminal.

[0081] This configuration connects to the hotline in response to a connection request during the downtime period after cosmetic surgery, making it possible to respond to post-operative anxieties and problems. In addition, by limiting the period for sending connection requests, it is possible to prevent unnecessary calls to the hotline phone number and to respond appropriately when truly necessary.

[0082] [Appendix 4] In the call management device of Appendices 1 to 3, the memory unit stores, as the hotline telephone numbers, the telephone number of the clinic where the cosmetic surgery was performed and data on a first time period to connect to that telephone number, and the telephone number of the doctor who performed the cosmetic surgery and data on a second time period to connect to that telephone number, and the processing unit may call the clinic's telephone number when the time period to call is the first time period, and call the doctor's telephone number when the time period to call is the second time period, thereby connecting the user terminal and the medical professional's terminal.

[0083] This configuration allows the hotline to connect to a clinic or doctor depending on the time of day.

[0084] [Appendix 5] In the call management device of Appendix 4, the memory unit stores the telephone number of a medical institution other than the clinic as the hotline telephone number, and the processing unit may call the telephone number of the medical institution during a third time period that is not included in either the first time period or the second time period, and connect the user terminal and the medical professional's terminal.

[0085] This configuration allows us to respond to user concerns and problems 24 hours a day.

[0086] [Appendix 6] In the call management device of Appendix 5, the memory unit stores telephone numbers of medical institutions associated with symptoms after cosmetic surgery, and the processing unit receives data on the user's symptoms along with the connection request, and if the call is to be made during the third time period, reads out the telephone number of the medical institution corresponding to the symptoms from the memory unit, makes a call to the read telephone number of the medical institution, and connects the user terminal and the medical professional terminal.

[0087] With this configuration, even when connecting to a clinic or doctor other than the one that performed the cosmetic surgery, the user can receive appropriate advice according to their symptoms.

[0088] [Appendix 7] The hotline system of Appendix 7 is a hotline system comprising the call management device described in Appendix 2 or Appendix 3 and a clinic terminal provided in a clinic that performs cosmetic surgery, wherein the clinic terminal accepts input of a user identifier, a hotline telephone number, and data on downtime period, and transmits the accepted data to the call management device, and the call management device stores the user identifier, hotline telephone number, and data on downtime period transmitted from the clinic terminal in the memory unit.

[0089] This configuration allows the clinic that performed the cosmetic surgery procedure to store data on the hotline phone number and appropriate downtime period.

[0090] [Appendix 8] The hotline system of Appendix 8 comprises a communication device provided in a room of a lodging facility where a user can stay after cosmetic surgery, and a call management device that connects calls from the communication device to a medical professional's terminal, the call management device comprising a communication unit, a memory unit, and a processing unit, the memory unit storing the user identifier of the user staying in the data of the lodging facility room and the hotline telephone number associated with the user identifier, the processing unit receiving a connection request from the communication device via the communication unit, calling the hotline telephone number associated with the user identifier of the user staying in the room from which the connection request was sent, and connecting the communication device to the medical professional's terminal.

[0091] With this configuration, the hotline is connected in response to a connection request from the phone of the accommodation facility where the user is staying after cosmetic surgery, so it is possible to respond to any post-operative anxiety or trouble. In addition, by limiting the sender of the connection request, it is possible to prevent unnecessary calls to the hotline phone number and to respond appropriately when truly necessary. [Explanation of symbols]

[0092] 1~5 Call management device 11 Permission AP Data 12 Hotline phone number data 13 Connection request receiver 14 Network Judgment Unit 15 Connection processing unit 16 Permit period data 17 DT period determination section 18 Guest Data 19 Caller ID determination unit 20 User terminal 30 Access Points (AP) 31 DT Hotel Phone 40 Doctor's cell phone 41 Clinic Phone Number 42 Medical Institution Telephone Numbers 50 Clinic terminals 101 processors 102 memory 103 Storage 104 Communication equipment 105 Input Device 106 Output Device 201 processor 202 memory 203 Storage 204 Communication equipment 205 Input Device 206 Output Device

Claims

1. A communication unit, a storage unit, and a processing unit are provided, The storage unit storing data identifying a wireless network of a lodging facility where the post-surgery user is staying and a hotline telephone number associated with the user identifier; The processing unit receiving a connection request including a user identifier from a user terminal via the communication unit; determining whether the wireless network from which the connection request is sent is included in the wireless networks stored in the storage unit; If the wireless network of the sender is included in the wireless networks stored in the storage unit, a call is made to a hotline telephone number corresponding to the user identifier, and the user terminal and a medical professional terminal are connected. Call management equipment.

2. the storage unit stores data on a downtime period after a treatment for the user in association with the user identifier, The processing unit receiving a connection request including a user identifier from a user terminal via the communication unit; reading out a downtime period corresponding to the user identifier from the storage unit, and determining whether the date and time of the connection request is included in the downtime period; If the date and time of the connection request is not included in the downtime period, the user terminal and the medical professional terminal are not connected. The call management device of claim 1 .

3. A communication unit, a storage unit, and a processing unit, The storage unit storing a hotline telephone number associated with the user identifier and data of a downtime period after the user's treatment associated with the user identifier; The processing unit receiving a connection request including a user identifier from a user terminal via the communication unit; reading out a downtime period corresponding to the user identifier from the storage unit, and determining whether the date and time of the connection request is included in the downtime period; If the date and time of the connection request is included in the downtime period, a call is made to a hotline telephone number corresponding to the user identifier to connect the user terminal and the medical professional terminal. Call management equipment.

4. The storage unit As the hotline telephone numbers, the telephone number of the clinic where the cosmetic surgery was performed and data on a first time period for connecting to said telephone number, and the telephone number of the doctor who performed the cosmetic surgery and data on a second time period for connecting to said telephone number are stored, The processing unit A call management device as described in any one of claims 1 to 3, which calls the clinic's telephone number when the calling time period is the first time period, and calls the attending physician's telephone number when the calling time period is the second time period, thereby connecting the user terminal and the medical professional's terminal.

5. The storage unit As the hotline telephone number, a telephone number of a medical institution different from the clinic is stored, The processing unit A call management device as described in claim 4, which, during a third time period that is not included in either the first time period or the second time period, calls the medical institution's telephone number and connects the user terminal and the medical professional's terminal.

6. The storage unit It stores the telephone numbers of medical institutions in association with symptoms after cosmetic surgery, The processing unit receiving symptom data of the user together with the connection request; If the call is made during the third time period, the telephone number of a medical institution corresponding to the symptoms is read from the storage unit, a call is made to the read telephone number of the medical institution, and the user terminal and the medical professional terminal are connected. The call management device according to claim 5 .

7. 4. A hotline system comprising the call management device according to claim 2 or 3 and a clinic terminal provided in a clinic that performs cosmetic surgery, The clinic terminal Accepting input of data on a user identifier, a hotline telephone number, and a downtime period, and transmitting the accepted data to the call management device; The call management device storing the user identifier, hotline telephone number, and downtime period data transmitted from the clinic terminal in the storage unit; Hotline system.

8. A communication device provided in a room of a lodging facility where a user can stay after cosmetic surgery; a call management device that connects calls from the communication device to a medical professional's terminal; Equipped with the call management device includes a communication unit, a storage unit, and a processing unit; The storage unit The data of the room of the accommodation facility stores a user identifier of the user staying at the accommodation facility and a hotline telephone number associated with the user identifier; The processing unit receiving a connection request from the communication device via the communication unit; calling the hotline telephone number associated with the user identifier of the user staying in the room from which the connection request was sent, and connecting the communication device and the terminal of the medical professional; Hotline system.

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