Visitation Support System and Visitation Support Program

Abstract

To provide visit communication support system and program that enable efficient adjustment of visit communication and increase an execution rate of visit communication.SOLUTION: A visit communication support server 300 includes: a communication unit which communicates with a terminal of a parent who lives with their child, of a divorced couple or a couple who are going to get divorced, and a terminal of a non-custodial parent of the couple who lives apart from their child; and a processing unit comprising a visit communication adjustment unit which makes an adjustment between the couple regarding a visit communication between the child and the non-custodial parent, and a visit schedule notification unit which prepares a visit schedule for the visit communication based on a result adjusted by the visit communication adjustment unit and notifies the couple of the visit schedule. The visit communication adjustment unit includes: a direct adjustment unit which makes a direct adjustment that mediates predefined message exchange between the couple to make an adjustment, and an intervention adjustment unit which makes an intervention adjustment that involves an assistant between the couple to make an adjustment. The direct adjustment or the intervention adjustment is selected for the adjustment.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present disclosure relates to a visitation support system and a visitation support program for supporting visitation. [Background technology]

[0002] After parents (couples) with children divorce, visitation may take place. The parent of the divorced couple who lives with the child is called the cohabiting parent, while the parent of the divorced couple who lives separately from the child is called the separated parent. Visitation refers to the separated parent's regular and ongoing contact with the child by meeting and talking, playing together, and communicating by phone or letter, and is also known as parent-child contact.

[0003] Currently, there are approximately 200,000 children born to divorced parents each year in Japan, accounting for approximately 25% of the total births (approximately 800,000 per year). Of these, approximately 140,000 children each year do not have visitation rights, meaning that approximately 70% of children are unable to see their separated parent. Visitation rights maintain contact between children and both parents, allowing children to confirm their parents' love and foster a healthy upbringing, and it is desirable to increase the rate of visitation rights. Furthermore, it is common for children to want to see their separated parent.

[0004] On the other hand, divorced couples (or couples planning to divorce) can find it difficult to communicate smoothly due to emotional factors. They want to allow their children to have visitation, but coordinating when and where visitation will take place between spouses (or former spouses) can be a psychological burden and can inevitably lead to emotional and lengthy exchanges. As a result, these factors are the reason why visitation rates are currently low. Another factor is that couples do not want their separated parents to know the addresses of their children (and the parent they live with).

[0005] There are ways to ensure smooth visitation by using alternative dispute resolution (ADR) procedures and visitation support organizations. However, these methods are expensive and there are areas where visitation support organizations do not exist, so they are not necessarily sufficient as a means to improve the rate of visitation. Furthermore, these methods can take a long time to coordinate visitation. [Prior art documents] [Non-patent literature]

[0006] [Non-Patent Document 1] Ministry of Justice, "Guidelines and Q&A for Drafting Child Rearing Agreements" (URL https: / / www.moj.go.jp / content / 001322060.pdf) Summary of the Invention [Problem to be solved by the invention]

[0007] The present disclosure aims to provide a visitation support system and a visitation support program that enable smooth implementation of visitation. [Means for solving the problem]

[0008] A visitation support system according to a first aspect of the present disclosure is a system for supporting visitation. The visitation support system includes a communication means for communicating with a terminal of a cohabiting parent who lives with a child of a divorced or divorced couple and a terminal of a separated parent who lives separately from the child of the couple, a coordination means for using the communication means to coordinate visitation between the couple regarding the child and the separated parent, and a notification means for creating a visitation schedule for the visitation based on the coordination results of the coordination means and notifying the couple of the visitation schedule. The coordination means includes a direct coordination means for implementing direct coordination by mediating the exchange of routine communication content between the couple, and an intervention coordination means for implementing intervention coordination by having an assistant intervene between the couple, and switches the coordination between the direct coordination and the intervention coordination.

[0009] A visitation support system according to a second aspect of the present disclosure is a visitation support system for supporting visitation, and includes: a communication means for communicating with a terminal of a cohabiting parent who lives with a child of a divorced or divorced couple, and a terminal of a separated parent of the couple who lives separately from the child; an adjustment means for using the communication means to make adjustments between the couple regarding the visitation between the child and the separated parent; and a notification means for creating a visitation schedule for the visitation based on the adjustment results of the adjustment means and notifying the couple of the visitation schedule, wherein the adjustment means includes an intervention adjustment means for making an intervention adjustment by having an assistant intervene between the couple to realize the adjustment, and the assistant is an AI chatbot.

[0010] A visitation support program according to a third aspect of the present disclosure causes one or more computers to function as: a communication means for communicating with a terminal of a cohabiting parent who lives with a child of a divorced or divorced couple and a terminal of a separated parent who lives separately from the child; a coordination means for using the communication means to coordinate visitation between the couple regarding the child and the separated parent; and a notification means for creating a visitation schedule for the visitation based on the coordination results of the coordination means and notifying the couple of the visitation schedule. The coordination means includes a direct coordination means for implementing direct coordination by mediating the exchange of routine communication content between the couple, and an intervention coordination means for implementing intervention coordination by having an assistant intervene between the couple, and switches the coordination between the direct coordination and the intervention coordination.

[0011] A visitation support system according to a fourth aspect of the present disclosure is a visitation support system that supports visitation-related interactions between a divorced or divorced couple, and includes a communication means for communicating with a terminal of a cohabiting parent of the couple who lives with the child and a terminal of a separated parent of the couple who lives separately from the child, and an adjustment means for using the communication means to adjust the visitation between the couple regarding the child and the separated parent. The adjustment means includes a search means for searching, from among multiple candidates for a standard message to be sent from one parent to the other parent, for a candidate that contains a string that matches a string entered by the one parent and presenting the searched candidate to the one parent, and a notification means for notifying the other parent of the standard message that the one parent selected from the presented candidates. [Effects of the Invention]

[0012] According to one aspect of the present disclosure, it is possible to provide a visitation support system and a visitation support program that enable smooth implementation of visitation. [Brief explanation of the drawings]

[0013] [Figure 1]FIG. 1 is a diagram illustrating a configuration example of a visitation support system according to an embodiment. [Figure 2] FIG. 1 is a diagram showing an outline of the operation of the visitation support server according to the embodiment. [Figure 3] FIG. 10 is a diagram for explaining another example of intervention coordination by the visitation support server according to the embodiment. [Figure 4] FIG. 1 is a diagram illustrating an example of the configuration of a visitation support server according to an embodiment. [Figure 5] FIG. 10 is a diagram showing an example of information stored in the visitation support server according to the embodiment. [Figure 6] FIG. 10 is a diagram showing an example of a screen display on a terminal of a former couple when using the visitation support service according to the embodiment. [Figure 7] FIG. 10 is a diagram showing the operation of the visitation supporting server according to the first operation pattern of the embodiment. [Figure 8] FIG. 10 is a diagram showing the operation of the visitation supporting server according to the second operation pattern of the embodiment. [Figure 9] FIG. 10 is a diagram showing the operation of the visitation supporting server according to the third operation pattern of the embodiment. [Figure 10] FIG. 10 is a diagram showing the operation of the visitation supporting server according to a fourth operation pattern of the embodiment. [Figure 11] FIG. 10 is a diagram for explaining the addition of a supporter according to a fourth movement pattern of the embodiment. [Figure 12] FIG. 10 is a diagram for explaining the addition of a supporter according to a fourth movement pattern of the embodiment. [Figure 13] FIG. 10 is a diagram for explaining the addition of a supporter according to a fourth movement pattern of the embodiment. [Figure 14] FIG. 10 is a diagram showing the configuration of a visitation supporting server according to a first modified example of the embodiment. [Figure 15] FIG. 10 is a diagram showing the configuration of a visitation supporting server according to a second modified example of the embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0014] The visitation support system according to the embodiment will be described with reference to the drawings. The visitation support system according to the embodiment is a system for supporting visitation. In the drawings, the same or similar parts are denoted by the same or similar reference numerals.

[0015] (1) System configuration FIG. 1 is a diagram illustrating an example of the configuration of a visitation support system 1 according to this embodiment. The visitation support system 1 according to this embodiment includes a terminal 100 of a cohabiting parent who lives with the child (also referred to as a "cohabiting parent terminal"), a terminal 200 of a separated parent who lives separately from the child (also referred to as a "separated parent terminal"), a visitation support server 300, and a terminal 400 of a third party, such as an arbitrator or visitation supporter (also referred to as a "third-party terminal"). In the following description of the embodiment, no distinction is made between a cohabiting parent and a cohabiting parent terminal, between a separated parent and a separated parent terminal, and between a third party and a third-party terminal. A former couple and their children form a visitation group. A visitation group may also include a third party (e.g., a visitation supporter). In the illustrated example, a divorced couple has one child, but the former couple may have multiple children. While the following description of the embodiment assumes a divorced couple, it is not limited to a divorced couple; it may also assume a couple planning to divorce.

[0016] The cohabiting parent terminal 100, the separated parent terminal 200, the visitation support server 300, the third party terminal 400, and the LLM server 500 are connected to a network 10 and can communicate with each other via the network 10. The network 10 includes the Internet. The network 10 may also include a LAN (Local Area Network) and / or a WAN (Wide Area Network).

[0017] Each terminal (the parent terminal 100, the parent terminal 200, and the third-party terminal 400) is a device with a communication function and a user interface (UI). For example, each terminal may be a smartphone, a tablet, a personal computer (PC), or a wearable device. However, the following description of the embodiment mainly assumes that each terminal is a smartphone. A visitation support application, which is a program for using the visitation support service, may be installed on each terminal. Alternatively, each terminal may use the visitation support service provided as a web service via a general-purpose web browser. Note that the following description of the embodiment mainly focuses on an example in which the visitation support service according to this embodiment is named "raeru," but other names may also be used.

[0018] Each server (visitation support server 300, LLM server 500) may be a general-purpose computer such as a workstation or PC, or may be logically realized by cloud computing (distributed computing). In other words, each server may be configured with one computer or multiple computers.

[0019] The cohabiting parent terminal 100 accepts operations from the cohabiting parent and notifies the visitation support server 300 of the operation details. The cohabiting parent terminal 100 also receives information to be presented to the cohabiting parent from the visitation support server 300 and presents the information to the cohabiting parent. "Presenting" primarily means displaying, but may also mean outputting audio. The cohabiting parent is assumed to have an account with the visitation support service.

[0020] The visitation support system 1 may further include a terminal for the child (also referred to as a "child terminal"). The child may have an account for the visitation support service.

[0021] The separated parent terminal 200 accepts operations from the separated parent and notifies the visitation support server 300 of the operation details. The separated parent terminal 200 also receives information to be presented to the separated parent from the visitation support server 300 and presents the information to the separated parent. It is assumed that the separated parent has an account with the visitation support service.

[0022] The visitation support server 300 is a server that provides visitation support services. The visitation support service is a service that coordinates visitation between a former spouse (a parent living together or a parent living separately) regarding visitation between a child and a separated parent. Visitation coordination includes at least one of the following: adjusting the visitation schedule, adjusting the visitation method, and adjusting the visitation conditions. The visitation schedule refers to the date and time (start time, end time) of visitation. Visitation methods include face-to-face visitation and online visitation. In the case of face-to-face visitation, visitation coordination may also include adjusting the child's handover location (meeting place, dismissal place) and the location of visitation. Visitation conditions refer to conditions imposed on a separated parent regarding visitation, such as "no expensive gifts except for birthdays and Christmas," "pocket money limited to 1,000 yen," and "no junk food."

[0023] The types of visitation that can be arranged using the visitation support service include visitation that is arranged on an ad hoc basis and (periodic) visitation that is arranged by prior arrangement. Note that the "arrangement" for visitation may be a repeated arrangement for visitation (repeated arrangement) or a periodic arrangement for visitation (periodic arrangement).

[0024] In case of visitation that is set on a case-by-case basis, the visitation support server 300 adjusts visitation based on the request of one of the former spouses and creates a visitation schedule each time visitation occurs. The visitation support server 300 has the function of adjusting visitation each time.

[0025] On the other hand, in the case of (periodic) visitation that is set by prior arrangement, the visitation support server 300 creates a visitation schedule based on the prior arrangement. The visitation support server 300 also has a function to make adjustments for making such arrangements.

[0026] FIG. 2 is a diagram showing an outline of the operation of the visitation supporting server 300 according to this embodiment.

[0027] As shown in Figure 2(a), the visitation support server 300 basically mediates the exchange of routine communication content between former spouses (cohabiting parents and separated parents) to facilitate visitation coordination. Direct coordination has the advantage of enabling swift coordination because a third party (arbitrator or visitation supporter) is not involved in the visitation coordination, and it also has the advantage of eliminating the costs associated with third-party intervention. Furthermore, in direct coordination, the visitation support server 300 mediates the exchange of routine communication content between former spouses. The exchange of routine communication content leaves little room for emotional factors to enter into the exchange, reducing the psychological burden on former spouses. Furthermore, the exchange of routine communication content on the visitation support service allows for the exchange of routine communication content to be carried out without disclosing the address of the child (and cohabiting parent), compared to using letters, etc.

[0028] As mentioned above, divorced couples sometimes find it difficult to communicate smoothly due to emotional factors. They want to allow their children to have visitation, but coordinating when and where visitation will take place can be a psychological burden and can inevitably lead to lengthy and emotional exchanges. Another factor is not wanting the separated parent to know the address of the child (and the parent living with the child). Therefore, the visitation support server 300 can address these issues by mediating the exchange of standard communication content between the former couple and coordinating visitation.

[0029] In cases of direct adjustment, whether it is case-by-case adjustment or arrangement adjustment, visitation adjustment is carried out, for example, using the following procedure.

[0030] STEP 1: In response to a request from one of the former spouses (e.g., the cohabiting parent), the visitation support server 300 displays an input screen on the terminal of the former spouse (e.g., the cohabiting parent terminal 100) that accepts input of the visitation information desired by the one parent (e.g., the visitation schedule, visitation method, visitation conditions, etc.). The input screen allows the one parent to input the visitation information desired by the one parent in a selection format (e.g., pull-down menu, checkboxes, etc.). In the case of adjudication of visitation, multiple candidate dates can be selected for the visitation schedule. On the other hand, in the case of arrangement adjustment, the frequency of regular visitation (e.g., "the second Saturday of every month") may be selected as the visitation schedule. Visitation conditions may be entered arbitrarily (free text format), and multiple visitation conditions may be set.

[0031] STEP 2: Once the one parent has completed input, the visitation support server 300 notifies the other parent (e.g., the separated parent). The one parent then waits for confirmation from the other parent. The visitation support server 300 displays a confirmation screen of the visitation details entered by the one parent on the other parent's terminal (e.g., the separated parent's terminal 200). On this confirmation screen, the parent can choose to accept or reject the one parent's visitation proposal. If rejecting, the parent can select reasons such as "there are no available dates," "I would like to skip the next visit," or "Other." If rejecting, the visitation support server 300 notifies the one parent of the rejection and the reason.

[0032] On the other hand, if the other parent accepts the visitation proposal, and accepts the proposed visitation information (visitation schedule, visitation method, visitation conditions, etc.) as is, he or she selects the "OK" button. In this case, visitation arrangements are completed, and the visitation support server 300 creates a visitation schedule. However, if the other parent wishes to make partial changes to the proposed visitation information (visitation schedule, visitation method, visitation conditions, etc.), he or she can propose changes to the other parent by inputting the changes.

[0033] STEP 3: If the other parent proposes a change, the visitation support server 300 displays visitation information, including the proposed change, on the parent's terminal (e.g., the cohabiting parent terminal 100). If the parent accepts the proposed change, the parent selects the "OK" button. In this case, visitation arrangements are completed, and the visitation support server 300 creates a visitation schedule. However, if the parent does not accept the proposed change, the parent can reject the proposed change or make a new proposal. In this case, the process may return to STEP 1.

[0034] In this way, in cases of direct adjustment, the former couple directly adjusts (negotiates) the details of visitation, so the former couple may not reach an agreement on the details of visitation, and the visitation adjustment may end in failure. Also, in cases of direct adjustment, some items such as visitation conditions can be entered in free text format, so emotional messages may be exchanged.

[0035] The visitation support server 300 has a messaging function that enables the exchange of messages between former spouses. Such message exchanges are generally carried out using standard phrases (or a selection of phrases). For example, one parent selects one of the following options to notify the other parent: "Please cancel visitation due to poor health," "I will be a little late for visitation," or "Please cancel the next visit." Message exchanges between former spouses may constitute part of direct coordination. Messages may be free text rather than standard phrases. The visitation support server 300 may also have a function for message exchanges between separated parents and children, or between former spouses and third parties. Message exchanges between former spouses and third parties may constitute part of intervention coordination.

[0036] As shown in Figure 2(b), the visitation support server 300 has not only a direct coordination function but also an intervening coordination function, and is configured to be able to switch between direct coordination and intervening coordination. In intervening coordination, an assistant is involved in the coordination of visitation between the former couple. Although intervening coordination has the disadvantages of taking a long time to coordinate visitation and incurring costs due to the intervention of a third party, it has the advantage of further reducing the psychological burden on the former couple and making it easier for both parties to reach an agreement on the content of visitation.

[0037] In this way, by making it possible to switch between direct and intervening coordination, it becomes possible to appropriately use direct and intervening coordination and smoothly implement visitation. Specifically, it becomes possible to efficiently coordinate visitation and increase the implementation rate of visitation.

[0038] In addition, an assistant in intervention coordination basically refers to a third party such as an arbitrator or visitation supporter. An arbitrator is an arbitrator (mediator) in ADR and may be, for example, a lawyer. A visitation supporter is a private or government organization or individual (such as a parent-child support organization) that provides support such as coordinating communication between the parties and handing over and watching over the child. An arbitrator may be available for intervention coordination when coordinating (periodic) visitation arrangements. A visitation supporter may be available for intervention coordination when coordinating visitation on an ad hoc basis. However, a visitation supporter may also be available for intervention coordination when coordinating (periodic) visitation arrangements.

[0039] The third party terminal 400 accepts operations from a third party (arbitrator or visitation supporter) and notifies the visitation support server 300 of the operation details. The third party terminal 400 also receives information to be presented to the third party from the visitation support server 300 and presents the information to the third party. The third party is assumed to have an account with the visitation support service as an assistant (supporter).

[0040] FIG. 3 is a diagram for explaining another example of intervention coordination.

[0041] As shown in Figure 3, the assistant in intervention coordination may be an artificial intelligence (AI) chatbot, i.e., an AI assistant (AI supporter). The AI assistant may be available in intervention coordination when coordinating visitation on an ad hoc basis. However, the AI assistant may also be available in intervention coordination when coordinating (regular) visitation arrangements.

[0042] The visitation support server 300 may cooperate with the LLM server 500 to provide AI chatbot functionality. For example, the visitation support server 300 communicates with the LLM server 500 via an API (Application Programming Interface). The LLM server 500 is a server that executes language processing tasks using a language model constructed using machine learning techniques, including AI. The language model models language based on the probability of word occurrence. The LLM is a language model that learns a large amount of text data, specifically, web content on the Internet, in advance and can execute various language processing tasks with only a few example tasks. Examples of such LLMs include GPT-3 and GPT-4 developed by OpenAI, and BERT developed by Google.

[0043] (2) Configuration of the visitation support server 4 is a diagram showing an example of the configuration of the visitation supporting server 300 according to this embodiment. The visitation supporting server 300 has a communication unit 310, a storage unit 320, and a processing unit 330. The communication unit 310, the storage unit 320, and the processing unit 330 are connected to each other by a bus or the like (not shown).

[0044] Under the control of the processing unit 330, the communication unit 310 communicates with other devices (e.g., the cohabiting parent terminal 100, the separated parent terminal 200, the third party terminal 400, and the LLM server 500) via the network 10. The communication by the communication unit 310 may be wired communication or may include wireless communication. In particular, the communication unit 310 communicates with the terminal of the cohabiting parent (the cohabiting parent terminal 100) and with the terminal of the separated parent (the separated parent terminal 200).

[0045] The storage unit 320 includes various memories such as a ROM (Read Only Memory), a RAM (Random Access Memory), and an auxiliary storage device. The program (visitation support program) executed by the processing unit 330 is stored in the ROM and / or the auxiliary storage device of the storage unit 320. The processing unit 330 includes one or more processors (computers).

[0046] In this embodiment, as shown in FIG. 5(a), the storage unit 320 stores user information (account information) for each user of the visitation support service. The user information is registered when registering an account (first login) and includes a user ID, role, name, gender, date of birth, and address. The user ID is an identifier that uniquely identifies a user of the visitation support service. The role is selected from "cohabiting parent," "separate parent," "child," and "assistant (supporter)." The name is the name or nickname of the user. The gender is selected from "male" or "female." The date of birth is the user's date of birth and is used, for example, when calculating the user's age. The address is the user's address, but is not made public to other users.

[0047] As shown in FIG. 5(b), the storage unit 320 stores visitation group information for each visitation group. A visitation group is created when a user (e.g., a cohabiting parent) invites other users (e.g., a separated parent). The visitation group information includes a visitation group ID, cohabiting parent information, separated parent information, supporter information, and information about one or more children. The visitation group ID is an identifier that uniquely identifies the visitation group. Cohabiting parent information is information about the cohabiting parent in the visitation group, including, for example, the user ID of the cohabiting parent. Separated parent information is information about the separated parent in the visitation group, including, for example, the user ID of the separated parent. Supporter information exists when an assistant (supporter) is added to the visitation group, and includes, for example, the user ID of the assistant (supporter). Child information is information about the child in the visitation group, including, for example, the child's user ID. Child information may be information entered (registered) by the cohabiting parent. Child information may also include image data of the child. The image data may be photograph data of the child or illustration data of the child.

[0048] As shown in FIG. 5(c), the memory unit 320 stores visitation information for each visitation. The visitation information includes a visitation ID, a visitation group ID, visitation details, status, and start and end times. The visitation ID is an identifier that uniquely identifies the visitation. The visitation group ID is the visitation group ID of the visitation group that will be conducting the visitation. The visitation details indicate the visitation details (e.g., visitation schedule, visitation method, visitation conditions, etc.) agreed upon or not agreed upon between the former couple through visitation arrangements. The status can be "confirmed," "not yet confirmed," "visitation completed," or "cancelled." The start and end times are the start and end times of visitation, if any. For example, the separated parent operates the "Visitation Start" button at the start of visitation and the separated parent operates the "Visitation End" button at the end of visitation, thereby registering the start and end times.

[0049] The processing unit 330 executes the visitation support program to realize the visitation support service. Specifically, the processing unit 330 realizes the following functional units: a visitation coordination unit 331, a visitation schedule notification unit 332, an image data presentation unit 333, an exchange content recording unit 334, a video data distribution unit 335, a document provision unit 336, and a visitation count management unit 337. The functional units of the processing unit 330 perform information processing using various information stored in the storage unit 320, and update various information stored in the storage unit 320.

[0050] The visitation coordination unit 331 uses the communication unit 310 to make adjustments between the former couple regarding visitation between the child and the separated parent. As described above, the visitation coordination unit 331 performs at least one of the following visitation coordination activities: adjusting the visitation schedule, adjusting the visitation method, and adjusting the visitation conditions. In the case of face-to-face visitation, the visitation coordination may also include adjusting the child's handover location (meeting place, disbanding place) and the location of visitation. The visitation coordination unit 331 generates visitation information and stores it in the storage unit 320.

[0051] The visitation coordination unit 331 includes a direct coordination unit 331a that performs direct coordination by mediating the exchange of routine contact information between the former spouses (for example, proposals for visitation content, proposals for changes, and / or messages), and an intervention coordination unit 331b that performs intervention coordination by having an assistant intervene between the former spouses. The visitation coordination unit 331 switches between direct coordination and intervention coordination. As described above, this enables efficient coordination of visitation and increases the rate at which visitation is implemented.

[0052] The visitation schedule notification unit 332 creates a visitation schedule (for example, visitation information as shown in FIG. 5(c)) based on the coordination result of the visitation coordination unit 331 (i.e., the visitation details agreed upon by the former couple), and notifies the former couple of the visitation schedule. The visitation schedule includes the visitation details of the most recent visitation. The visitation schedule may further include the visitation details of the next and subsequent visitations. This allows the former couple to understand the visitation schedule based on the visitation schedule displayed on their own terminal.

[0053] The image data presentation unit 333 presents the former couple with image data of the child who will be the subject of visitation before or during visitation arrangements on the visitation support service. For example, the image data presentation unit 333 sends the image data to one or both of the parent terminal 100 and the parent terminal 200, and displays the image data. This encourages the former couple to recognize that visitation is necessary for the child, promotes consensus building, and facilitates visitation arrangements.

[0054] The visitation coordination unit 331 may coordinate visitation each time visitation occurs based on a request from one of the former spouses. Also, the visitation schedule notification unit 332 may create a visitation schedule each time visitation occurs based on a request from one of the former spouses.

[0055] The visitation coordination unit 331 may switch from intervening coordination by the intervening coordination unit 331b to direct coordination by the direct coordination unit 331a. In this case, the assistant in the intervening coordination may be a visitation supporter. After coordination, including adjustment of the visitation schedule, is carried out through intervening coordination with the intervention of the visitation supporter and a visitation schedule is created, the visitation coordination unit 331 may allow communication (for example, message exchange) between the former couple through direct coordination on the day of visitation.

[0056] For example, when the intervention adjustment unit 331b receives a request for such intervention adjustment from the former couple, it mediates the exchange of messages between the cohabiting parent (cohabiting parent terminal 100) and the visitation supporter (third-party terminal 400), and also mediates the exchange of messages between the separated parent (separated parent terminal 200) and the visitation supporter (third-party terminal 400), thereby enabling the visitation supporter to decide the visitation details (including the visitation schedule). In this case, direct adjustment by the direct adjustment unit 331a may be stopped and become unavailable.

[0057] The intervention coordinating unit 331b receives notification of the decided visitation details from the visitation supporter (third-party terminal 400), and the visitation schedule notifying unit 332 creates a visitation schedule and notifies it to the former couple (parent terminal 100 living together, parent terminal 200 living apart). As a result, even if the former couple cannot coordinate visitation between themselves, the visitation supporter can mediate communication and make it possible to coordinate visitation.

[0058] However, on the day of visitation, one of the former spouses may want to send an urgent message, such as "I'll be a little late." If a visitation supporter were to intervene for such a message, the supporter would have to constantly monitor the messages, placing a significant burden on the supporter. Therefore, after the visitation supporter has intervened to create a visitation schedule through interventional coordination, including scheduling the visitation, the direct coordination unit 331a allows the former spouses to exchange messages on the day of visitation and mediates the exchange of messages between the former spouses. This reduces the burden on the supporter.

[0059] Here, the exchange of messages between the former couple on the day of the visit may be limited to only standard phrases, or the exchange of messages between the former couple on the day of the visit may be permitted in free text format.

[0060] The communication content recording unit 334 records the content of the communications (messages) exchanged between the former couple through direct coordination on the day of visitation and provides the recorded content to the visitation supporter. For example, the communication content recording unit 334 adds the content of the communications to the visitation information as shown in FIG. 5(c) and transmits the content of the communications to the visitation supporter (third-party terminal 400). This allows the visitation supporter to check (e.g., view at a later date) the content of the communications (messages) exchanged between the former couple through direct coordination on the day of visitation, which serves as a deterrent to emotional communication between the former couple.

[0061] The visitation schedule notification unit 332 may create a visitation schedule based on a prior visitation arrangement. The visitation coordination unit 331 may make arrangements to make such arrangements. This allows for support in making such arrangements, which makes it possible to carry out visitation more smoothly than if visitation were adjusted each time. Specifically, by deciding a regular visitation schedule in advance, communication between the former couple can be reduced.

[0062] Prior to coordinating visitation arrangements, the video data distribution unit 335 distributes video data to the former couple to provide them with prior knowledge for making such arrangements. For example, the video data may be at least one of the following content: "Basic knowledge of visitation," "Benefits of visitation," and "What to do if desired conditions are not met." This allows the former couple to learn about visitation and its arrangement methods and their importance, contributing to the smooth implementation of visitation. The visitation coordination unit 331 may begin coordinating visitation arrangements only after confirming that both the former couple have viewed the video data.

[0063] Visitation arrangements are basically made through direct coordination by the direct coordination unit 331a, and the procedures are, for example, as described above in STEP 1 to STEP 3.

[0064] When visitation arrangements are made through direct arrangements and an agreement is reached through direct arrangements, the document providing unit 336 generates a document (arrangement memo) indicating the details of the agreed-upon arrangements and provides the document to the former couple. The document providing unit 336 may store the document in the storage unit 320 in association with visitation group information (see FIG. 5(b)). The document providing unit 336 may provide (distribute) the document to the requester in response to a request from the former couple (cohabiting parent terminal 100, separated parent terminal 200). This allows the details of the arrangements to be kept as evidence, making it easier to make the arrangements binding and contributing to the smooth implementation of visitation.

[0065] However, in direct mediation, the former spouses may not agree on the content of the arrangement, and the mediation may end in failure. Therefore, when making visitation arrangements, the Visitation Coordination Division 331 may switch from direct mediation to intervention mediation, in which an impartial third party intervenes as in ADR.

[0066] For example, if direct coordination is being used to reach an agreement between the former couple and the visitation coordination unit 331 fails to reach an agreement after a predetermined number of communications, the visitation coordination unit 331 may propose to the former couple that they switch to intervening coordination involving the intervention of an impartial third party. For example, the visitation coordination unit 331 counts the number of times the above-described steps 1 through 3 are repeated, and when the number of times reaches a predetermined number N (N≧2), it displays information on at least one of the parent terminal 100 and the parent terminal 200 asking whether to switch to intervening coordination involving the intervention of an impartial third party. If the user selects intervening coordination involving the intervention of an impartial third party, the visitation coordination unit 331 may switch to intervening coordination involving the intervention of an impartial third party and terminate direct coordination (or disable direct coordination). This contributes to the smooth implementation of visitation.

[0067] In addition, when the visitation adjustment unit 331 detects that a predetermined word is included in the communication between the former couple when making adjustments to make an arrangement through direct adjustment, the unit may suggest to the former couple that they switch to intervention adjustment in which an impartial third party intervenes. The predetermined word is a word (sentence) that includes an emotional expression, and may be a word that has been registered in advance.

[0068] When switching to an intervention arrangement involving an impartial third party, the document provider 336 generates a document that clearly indicates the agreed-upon terms of the arrangement in a manner that distinguishes them from the unagreed terms, and provides the document to the former couple. For example, the document provider 336 may generate a document that includes only the terms agreed upon through direct adjustment (visitation details). Alternatively, the document provider 336 may generate a document that lists the terms agreed upon through direct adjustment (visitation details) as agreed-upon terms and lists the terms not agreed upon through direct adjustment (visitation details) as unagreed terms. The document provider 336 may provide (distribute) the document to the requester in response to a request from the former couple (cohabiting parent terminal 100, separated parent terminal 200). Using such a document in ADR can reduce the time and cost required for ADR procedures. The document provider 336 may also provide the document to an impartial third party (third-party terminal 400).

[0069] Visitation arrangements may be made through intervention coordination, with the intervention of a visitation supporter under the jurisdiction of an administrative agency (for example, a visitation supporter based on the "Parent-Child Interaction Support Project" subsidized by the Agency for Children and Families). In this case, the intervention coordination unit 331b mediates between each of the former couple (the cohabiting parent terminal 100 and the separated parent terminal 200) and the visitation supporter (the third-party terminal 400), thereby assisting in the creation of a visitation support plan that indicates the arrangements made by the visitation supporter. The visitation schedule notification unit 332 creates visitation schedules based on the visitation support plan. In addition, the intervention coordination unit 331b permits the former couple (the cohabiting parent terminal 100 and the separated parent terminal 200) to view the visitation support plan. This makes it possible to respond to visitation support based on, for example, the "Parent-Child Interaction Support Project."

[0070] Alternatively, the assistant in the intervention coordination may be a visitation supporter or an AI chatbot (hereinafter referred to as "supporter") in the visitation support service. By having such a supporter intervene in the visitation coordination, it is possible to reduce the psychological burden on the user. The visitation coordination unit 331 may switch from direct coordination to intervention coordination in which a supporter intervenes based on the occurrence of a predetermined event in direct coordination. Here, the predetermined event may be any of the following: a visitation schedule being created at the request of one of the former spouses; one of the former spouses proposing a change regarding visitation; and a predetermined word being detected in messages exchanged between the former spouses.

[0071] For example, the visitation coordination unit 331 may propose to the former couple that they switch to interventional coordination (i.e., add a supporter) in response to the occurrence of a predetermined event, and when one of the former couple (one parent) applies for the switch, it may notify the other of the former couple (the other parent) of the application and suspend visitation coordination until the other parent agrees to the application. When the one parent applies for the switch, the visitation coordination unit 331 may have the one parent decide how much to share the costs required for interventional coordination. If the other parent is required to bear the costs, the visitation coordination unit 331 may notify the one parent of warning information that visitation coordination may not be possible. Note that the visitation coordination unit 331 may allow the former couple to exchange messages regarding how to share the costs required for interventional coordination even while visitation coordination is suspended.

[0072] The visitation count management unit 337 manages information indicating the number of visits that have been held and notifies the former couple of the information. For example, the visitation count management unit 337 counts the number of visits that have been held within the same visitation group based on the visitation information shown in Figure 5(c) and displays the number of visits on the former couple's devices (parent terminal 100 living together, parent terminal 200 living apart). This helps the former couple feel that they are participating in child-rearing and contributes to improving their motivation to continue visitation.

[0073] (3) Example of device screen display 6 shows an example of a screen display on the terminals of the former couple (the parent terminal 100 living together and the parent terminal 200 living apart) when using the visitation support service. This display screen may be the first screen displayed after logging in (the so-called top screen).

[0074] The example screen display shown in Figure 6 has areas A1 and A2 for displaying images of the child, areas A3 and A4 for displaying the visitation schedule, area A5 for displaying the number of visits, area A6 for accepting an operation to create a visitation schedule, area A7 for accepting an operation to start exchanging messages, and area A8 for accepting an operation to request support from an assistant (supporter).

[0075] In the illustrated example, areas A1 and A2 display photos of two children. Area A3 displays the upcoming visitation schedule (visitation details). Here, the visitation indicated by area A3 is scheduled for the current day, and area A3 includes a "Start Visit" button and an "End Visit" button. On the other hand, area A4 displays the next visitation schedule (visitation details), and does not include a "Start Visit" button or an "End Visit" button.

[0076] Area A5 displays the cumulative number of visitations to date. Area A5 may also display the number of visitations by type of visitation. For example, it may be possible to display the number of visitations separately for face-to-face (direct), online, and indirect (by letter or email).

[0077] Area A6 is a button that accepts an operation to create a visitation schedule. When area A6 is operated (tapped), the procedure for arranging visitation through direct coordination (STEP 1 described above) begins. A separate area (button) for starting coordination for visitation arrangements may be provided in addition to area A6.

[0078] Area A7 is a button that accepts an operation to start exchanging messages. When area A7 is operated (tapped), it switches to a message creation screen where you specify a recipient and create a message. On the message creation screen, you can choose between selecting a fixed phrase or entering free text.

[0079] Area A8 is a button that accepts an operation to request support from an assistant (supporter). When area A6 is operated (tapped), the procedure for arranging visitation through indirect adjustment begins.

[0080] (4) Example of operation As specific examples of the operation of the visitation supporting server 300 according to this embodiment, a first operation pattern to a fourth operation pattern will be described.

[0081] (4.1) First Operation Pattern: Responding to Liaison and Coordination Support One of the support services provided by visitation support organizations is communication coordination support. This is a service in which a support organization (visitation supporter) intervenes to mediate communication when former couples are unable to coordinate visitation between them. Traditional communication coordination support involves creating a group between one parent and the support organization and another group between the other parent and the support organization on a messaging app, and coordination takes place through these groups. This support requires the support organization to monitor the messaging app on the day of the visitation, as it is necessary to mediate messages such as "I will be a little late," which places a significant burden on the support organization. The first operation pattern solves this issue by providing communication coordination support within the visitation support service.

[0082] 7 is a diagram showing the operation of the visitation support server 300 according to the first operation pattern. This operation is started when a request for intervention adjustment by a support organization (visitation supporter) is received from the former couple.

[0083] In step S101, the visitation support server 300 mediates message exchanges between the cohabiting parent (cohabiting parent terminal 100) and the visitation supporter (third-party terminal 400) through intervention and adjustment, and also mediates message exchanges between the separated parent (separated parent terminal 200) and the visitation supporter (third-party terminal 400). This allows the visitation supporter to determine the visitation details (including the visitation schedule). In this case, direct adjustment by the direct adjustment unit 331a may be stopped and become unavailable.

[0084] In step S102, the visitation support server 300 receives notification of the decided visitation details from the visitation support staff (third-party terminal 400), creates a visitation schedule, and notifies the former couple (parent terminal 100 living together, parent terminal 200 living separately).

[0085] In step S103, after the visitation support staff has created the visitation schedule, the visitation support server 300 allows the former couple to exchange messages on the day of the visitation and mediates the exchange of messages between the former couple.

[0086] In Step S104, the visitation support server 300 records the content of the communications (messages) exchanged between the former couple through direct arrangement on the day of visitation and provides the recorded content to the visitation supporter. This allows the visitation supporter to check (for example, view at a later date) the content of the communications (messages) exchanged on the day of visitation, which serves as a deterrent to emotional communication between the former couple.

[0087] (4.2) Second Operation Pattern: Function to arrange visitation The visitation support server 300 provides a function that enables the former couple to adjust the visitation arrangements by themselves.

[0088] 8 is a diagram showing the operation of the visitation support server 300 according to the second operation pattern. This operation is started when a request to adjust the visitation arrangements between the former couple alone is received from the former couple.

[0089] In step S201, prior to adjusting the visitation arrangements, the visitation support server 300 distributes video data to the former couple (the parent terminal 100 residing together and the parent terminal 200 residing separately) to provide them with prior knowledge for making the arrangements.

[0090] In step S202, the visitation supporting server 300 makes arrangements for visitation through direct coordination. The procedure is, for example, as described above in steps 1 to 3.

[0091] In step S203, the visitation supporting server 300 determines whether or not an arrangement has been agreed upon through direct adjustment. If an arrangement has been agreed upon through direct adjustment (step S203: YES), in step S204, the visitation supporting server 300 generates a document (arrangement memo) indicating the details of the agreed arrangement and provides the document to the former couple.

[0092] On the other hand, if the arrangement has not been agreed upon through direct adjustment (step S203: NO), in step S205, the visitation supporting server 300 determines whether a predetermined condition has been met. The predetermined condition may be that the arrangement has not been agreed upon even after a predetermined number of exchanges between the former couple. The predetermined condition may also be that a predetermined word has been detected in the exchange between the former couple.

[0093] If the predetermined condition is met (step S205: YES), in step S206, the visitation supporting server 300 determines that it is difficult for the former couple to reach an agreement on their own and recommends (suggests) ADR to the former couple. For example, the visitation supporting server 300 displays information encouraging the use of ADR on at least one of the parent terminal 100 and the parent terminal 200.

[0094] Then, in step S207, the visitation support server 300 generates a document that indicates the agreed upon matters in the visitation arrangement in a manner that allows them to distinguish them from the disagreed matters, and provides the document to the former couple (parent terminal 100 living together and parent terminal 200 living apart). Using such a document in ADR minimizes the scope of negotiations in ADR and reduces the time and cost required for ADR procedures. The document provider 336 may also provide the document to an impartial third party in ADR (third-party terminal 400).

[0095] (4.3) Third Operation Pattern: Supporting Parent-Child Interactions One of the subsidies provided by the Agency for Children and Families is the "Parent-Child Interaction Support Project." In this project, visitation supporters conduct pre-consultations with former couples, and as a result, create a visitation support plan that outlines the content, methods, schedule, frequency, etc. of the support, and supports visitation. In the third operation pattern, the "Parent-Child Interaction Support Project" is supported within the visitation support service. This makes it easier to use the "Parent-Child Interaction Support Project" and contributes to the smooth implementation of visitation.

[0096] 9 is a diagram showing the operation of the visitation support server 300 according to the third operation pattern. This operation is started when a request to use visitation support is received from the former couple.

[0097] In step S301, the visitation support server 300 mediates communication between the visitation supporter (third-party terminal 400) and each of the former couples (the cohabiting parent terminal 100 and the separated parent terminal 200), thereby assisting in the creation of a visitation support plan that indicates the arrangements made by the visitation supporter. For example, the visitation support server 300 mediates message exchanges between the cohabiting parent (the cohabiting parent terminal 100) and the visitation supporter (third-party terminal 400) through intervention coordination, and also mediates message exchanges between the separated parent (the separated parent terminal 200) and the visitation supporter (third-party terminal 400). In this case, direct coordination may be suspended and become unavailable. In a third operation pattern, the visitation support server 300 may provide a function for the visitation supporter and each of the former couples to meet online. For example, the visitation support server 300 sets up an online interview between the visitation supporter and the parent living with the child, and an online interview between the visitation supporter and the parent living separately.

[0098] In step S302, the visitation support server 300 allows the former couple (the cohabiting parent terminal 100 and the separated parent terminal 200) to view the visitation support plan prepared by the visitation supporter. For example, the visitation support server 300 distributes information indicating the visitation support plan to the cohabiting parent terminal 100 and the separated parent terminal 200.

[0099] In step S303, the visitation support server 300 creates a visitation schedule based on the visitation support plan.

[0100] In step S304, the visitation support server 300 notifies the created visitation schedule to the visitation supporter (third party terminal 400) and the former couple (parent terminal 100 living together, parent terminal 200 living apart).

[0101] (4.4) Fourth movement pattern: Supporter addition function In direct mediation, negative words (prescribed words) such as "be aware of your responsibilities as a parent" can be used, which can be a psychological burden. There is a need for someone to intervene to alleviate this burden, and this function (additional supporter function) is provided. Supporters are also assistants in visitation support services, and can be third parties (natural persons) or AI chatbots.

[0102] FIG. 10 is a diagram showing the operation of the visitation supporting server 300 according to the fourth operation pattern.

[0103] In step S401, the visitation support server 300 determines whether a predetermined event has occurred during direct adjustment. The predetermined event may be any of the following: a visitation schedule being created at the request of one of the former spouses, one of the former spouses proposing a change to the visitation schedule (or the number of proposed changes reaching a predetermined number), and a predetermined word being detected in messages exchanged between the former spouses.

[0104] If a predetermined event occurs during direct adjustment (Step S401: YES), in Step S402, the visitation support server 300 recommends (proposes) the addition of a supporter (i.e., intervention adjustment) to the former couple. FIG. 11 is a diagram for explaining the recommendation to add a supporter. FIG. 11(a) shows a confirmation screen after one parent proposes visitation details to the other parent. The visitation details include negative words (predetermined words) such as "be aware of your responsibilities as a parent" in the visitation conditions. In such a case, the visitation support server 300 displays a screen such as that shown in FIG. 11(b) on the device of the one parent and / or the other parent. When the "View Details" button is operated (tapped) on the screen shown in FIG. 11(b), the screen transitions to the screen shown in FIG. 12. On this screen, the visitation support server 300 prompts the parent who operated the "View Details" button to decide (select) the proportion of the costs required for adding a supporter. The cost can be shared equally between the parents (former spouses) or paid by just one parent.

[0105] In step S403, the visitation support server 300 determines whether one of the parents has applied to add a supporter. For example, when the "Apply" button on the screen shown in FIG. 12 is operated (tapped), it is determined that one of the parents has applied to add a supporter. If a cost sharing ratio that requires the other parent to share the expenses is selected, a warning such as "Are you sure you want to be unable to coordinate with the other parent?" is displayed on the device of the one of the parents to obtain confirmation.

[0106] If one parent applies for the addition of a supporter (Step S403: YES), in Step S404, the visitation support server 300 displays information on the other parent's terminal indicating that a supporter has been applied for, as shown in FIG. 13. In this case, the visitation support server 300 suspends visitation arrangements until the other parent agrees to the application. However, the visitation support server 300 may prepare a standard phrase such as "Since it is difficult for both parents to arrange the arrangements on their own, we would like to introduce a supporter, but we would like the cost to be covered by..." and enable the exchange of messages using this standard phrase.

[0107] In step S405, the visitation support server 300 determines whether the other parent agrees to the application to add a supporter. If the other parent agrees to the application to add a supporter (step S405: YES), in step S406, the visitation support server 300 performs a process to add the supporter to the visitation group. If the other parent rejects the application to add a supporter, the visitation support server 300 may recommend (suggest) ADR to the former couple.

[0108] When a supporter is added, the visitation support server 300 may set up an online interview between each of the former spouses and the supporter. Subsequent visitation arrangements are made through intervention by the supporter. Specifically, the supporter communicates with each of the former spouses, and the supporter creates a visitation schedule (date, time, location, etc.). This prevents emotional exchanges between the former spouses. In addition to intervening in visitation arrangements, the supporter may also monitor (watch over) the status of visitation.

[0109] In this example, the supporter is assumed to be a third party (natural person), but the supporter may also be an AI chatbot. As mentioned above, the AI chatbot uses LLM (so-called generative AI) to chat with each of the ex-couples and mediate their communication. For example, the following exchange takes place:

[0110] Mother → AI chatbot : As in, “Visiting next month.” AI Chatbot → Mother: "I'd like to create next month's visitation arrangements. Would the suggested dates be the same as last time, the third Saturday from 10:00 to 12:00?" Mum → AI chatbot : As in, “No, not that day. Do it on Sunday.” AI chatbot → Mother: "Understood. Can we use the same location as last time, XXX?" Mother → AI chatbot : “That’s fine, but no restaurants.” AI Chatbot → Mother: "Understood. May I convey the following to your partner? We have proposed visitation on the third Saturday from 10:00-12:00." Mother → AI chatbot : “Yes.” AI chatbot → Mother: "We will contact you. Please wait a moment." AI Chatbot → Father: "Your partner has suggested visitation on the third Saturday from 10:00 to 12:00." Dad → AI chatbot : As in, “Yes, that’s it.”

[0111] The AI chatbot running on the visitation support server 300 provides the former couple (the parent terminal 100 living together and the parent terminal 200 living separately) with a chat screen (UI) for such chat interactions, accepts input of text (natural language) from the former couple, and provides the text to the LLM server 500 via an API, thereby obtaining a response to the text from the LLM server 500 and providing the response content to the former couple (the parent terminal 100 living together and the parent terminal 200 living separately) on the chat screen (UI). Prior to this operation, the AI chatbot running on the visitation support server 300 provides the LLM server 500 with text (natural language) instructing it to act as a visitation support specialist via the API, thereby enabling it to obtain an appropriate response content from the LLM server 500. For example, the AI chatbot running on the visitation support server 300 may provide the LLM server 500 with a text (natural language) instructing it to act as a visitation support specialist in advance, such as "Please respond to the following text as a visitation support specialist."

[0112] In this way, visitation arrangements are made through intervention by an AI chatbot. Specifically, the AI chatbot interacts with each of the ex-spouses, and the AI chatbot creates a visitation schedule (date, time, location, etc.). This prevents emotional exchanges between the ex-spouses.

[0113] When an AI chatbot acts as a supporter, the costs can be lower than when a third party (natural person) acts as a supporter. It may also be possible for the former couple to switch between the cases where an AI chatbot acts as a supporter and the case where a third party (natural person) acts as a supporter, depending on their wishes.

[0114] (5) First change example 14 is a diagram showing the configuration of the visitation support server 300 according to a first modified example of the embodiment. This modified example is an example of setting a visitation group before the visitation coordination unit 331 coordinates visitation. The visitation support server 300 according to this modified example further includes a restriction setting unit 338 that sets restrictions on interactions between the parent living with the parent and the parent living separately on the visitation support service.

[0115] For example, when setting or editing a visitation group consisting of a former couple (and their children), the restriction setting unit 338 sets restrictions on interactions between the former couple in the visitation group. Restriction content information indicating the content of the set restrictions is stored in the memory unit 320 as part of the visitation group information. The visitation adjustment unit 331 restricts interactions between the former couple based on the restriction content information stored in the memory unit 320.

[0116] Since it is common for the cohabiting parent to set or edit visitation groups, one approach would be to allow only the cohabiting parent to set restrictions on interactions between the former couple. However, this approach would create an inequality between the cohabiting parent and the separated parent, which could provoke resentment from the separated parent. Both the cohabiting parent and the separated parent are the child's parents, and creating an inequality between the cohabiting parent and the separated parent should be avoided as much as possible.

[0117] Therefore, the restriction setting unit 338 not only accepts the setting of restrictions on what the cohabiting parent does not want the separated parent to do as restrictions on interactions between the former couple on the visitation support service from the cohabiting parent, but also accepts the setting of restrictions on what the cohabiting parent does not want to do from the separated parent. This allows the cohabiting parent and the separated parent to equally set restrictions on interactions between the former couple on the visitation support service, preventing inequality from occurring.

[0118] In addition, some of the restrictions (things that former spouses do not want to be done) that can be set for each other include, for example, the restriction on "emergency messages" that "I do not want them to be sent except on the day of the meeting / the day before," the restriction on "visitation schedules" that "I do not want them to be made," the restriction on "albums / indirect communication" that "I do not want them to be made," the restriction on "visitation completion reports" that "I do not want them to be made," and the restriction on "entering free-form text in messages" that "I do not want them to be entered."

[0119] The restriction setting unit 338 accepts input of restriction information indicating what the former spouse does not want the other person to do from each of the cohabiting parent and the separated parent, and stores the restriction information accepted from the cohabiting parent and the separated parent in the memory unit 320. The visitation adjustment unit 331 restricts interactions between the former couple based on the restriction information stored in the memory unit 320. For example, the visitation adjustment unit 331 disables a button for accepting operation input from the separated parent of what the former spouse does not want the separated parent to do, or, when it receives operation input from the separated parent of what the former spouse does not want the separated parent to do, it presents the separated parent with information that the operation is not allowed. Similarly, the visitation adjustment unit 331 disables selection of a button for accepting operation input from the cohabiting parent of what the former spouse does not want the other person to do, or, when it receives operation input from the cohabiting parent of what the former spouse does not want the other person to do, it presents the cohabiting parent with information that the operation is not allowed.

[0120] (6) Second Change Example 15 is a diagram showing the configuration of the visitation support server 300 according to a second modified example of the embodiment. This modified example is an example related to a message function that realizes message exchange between former spouses in the visitation support service.

[0121] As described above, messages are basically exchanged using standard phrases (selected from a list). These standard phrases are sentences that exclude emotional expressions. For example, the visitation support server 300 (visitation coordination unit 331) presents standard phrase candidates to one parent using a list or pull-down menu, and notifies the other parent of the standard phrase message that the one parent has selected from among the multiple candidates. However, this method poses a problem in that as the number of standard phrase candidates increases, it becomes difficult to find the desired standard phrase from among the numerous candidate phrases by scrolling, etc.

[0122] Therefore, in this modified example, under the premise that one parent will notify the other parent of a fixed message, in order to make it easier to find a desired fixed message from among a large number of fixed message candidates, the following configuration is adopted. Specifically, visitation coordination unit 331 includes message search unit 331c that searches among multiple candidates for fixed message messages to be notified from one parent to the other parent for candidates that contain a string that matches the string entered by the one parent and presents the found candidates to the one parent, and message notification unit 331d that notifies the other parent of the fixed message that is the candidate selected by the one parent from the presented candidates.

[0123] For example, the storage unit 320 stores a large number of standard phrase candidates in advance. The message search unit 331c displays a text box (search window) in which a character string can be input on a standard phrase selection screen for one parent to select a desired standard phrase. When at least one character (character string) is input into the text box, the message search unit 331c extracts standard phrases containing the input character string from the storage unit 320 and presents at least one extracted standard phrase to the one parent. For example, when "cancel" is input into the search window, the message search unit 331c extracts two standard phrases containing "cancel," namely, "Please cancel today's visit due to poor health" and "Please cancel today's visit due to an emergency," and displays the two standard phrases on the one parent's device. The one parent selects one of the two displayed standard phrases and makes a "standard phrase notification request," and the message notification unit 331d notifies the other parent of the selected standard phrase message.

[0124] As a result, according to this modification, under the premise that one parent notifies the other parent of a fixed phrase message, it becomes easy to find a desired fixed phrase from among a large number of fixed phrase candidates.

[0125] It is also possible that the search by the message search unit 331c results in no fixed phrase in the storage unit 320 containing a string matching the string entered by one of the parents. In this case, the message search unit 331c may notify the one of the parents that the search failed and ask the one of the parents, for example, "Do you want to request the addition of a fixed phrase?" When the one of the parents enters a fixed phrase they want to add, the message search unit 331c adds the new fixed phrase (new candidate) to the storage unit 320 and adds the new fixed phrase to the search targets in subsequent searches. This allows the one of the parents to use the new fixed phrase in subsequent fixed phrase searches. In this way, the message search unit 331c accepts a fixed phrase addition request from the one of the parents based on the absence of a candidate containing a string matching the string entered by the one of the parents, adds a new fixed phrase candidate based on the fixed phrase addition request, and adds the new fixed phrase candidate to the search targets in subsequent searches.

[0126] (7) Other embodiments In the above-described embodiment, an example was described in which the storage unit 320 stores the user information shown in FIG. 5(a), and the user information includes a "role" that can be selected from "parent living together," "parent living apart," "child," and "assistant (supporter)." The above-described embodiment also envisioned displaying information that distinguishes between parents living together and parents living apart. However, because the term "parent living apart" can be discriminatory, it is preferable to simply use the terms "father" and "mother." Furthermore, there are cases in which a married couple has two children, one of whom lives with one parent and the other with the other parent. However, the information handling in the above-described embodiment makes it difficult to handle such cases.

[0127] Therefore, the "role" may be configured to allow selection from among "father (dad)," "mother (mom)," "child," and "assistant (supporter)." Here, "father proxy" may be selectable in addition to "father (dad)," and "mother proxy" may be selectable in addition to "mother (mom)." Then, information about "which parent (including parent proxy) the child lives with" is added to the child's information (user information). This makes it possible to display information as "father" or "mother," while distinguishing between "parents living together" and "parents living separately" within the system. This makes it possible to appropriately manage multiple children even if they live with different parents.

[0128] That is, the storage unit 320, which stores user information for each user of the visitation support service, stores the user information including information indicating whether the corresponding user is the father, mother, or child. If the corresponding user is a child, the storage unit 320 stores the user information including information indicating whether the child lives with the father or mother. The visitation support server 300 may display (present) information on the terminal using notation such as "father" and "mother," but may identify which parent is the co-resident parent based on the child's user information and perform information processing according to the above-described embodiment, taking into account whether the parent is the co-resident parent or the parent living separately.

[0129] In the above-described embodiment, an example was described in which the visitation count management unit 337 manages information indicating the number of visits, which is the number of times visitation has occurred, and notifies the former couple of the information indicating the number of visits. However, the visitation count management unit 337 may also store the visitation information (record) and its change history (the history of changes to the original visitation content) as a visitation record in the storage unit 320, as shown in FIG. 5(c). The Convention on the Rights of the Child, which Japan has ratified, also stipulates that "children have the right to know their parents to the fullest extent possible and to be raised by them," and this right is also referred to as the "child's right to know." Therefore, the visitation count management unit 337 stores visitation records including the record of each past visitation and the change history, and makes the visitation records available for viewing even after the child becomes an adult. In other words, the visitation frequency management unit 337 permanently or semi-permanently stores the visitation records, and when a request for viewing is made on the child's account related to the visitation, the visitation records are provided to the child. This makes it easier to guarantee the "child's right to know."

[0130] The operational flows and operational examples in the above-described embodiments do not necessarily have to be executed in chronological order according to the order depicted in the flow diagrams or sequence diagrams. For example, steps in the operations may be executed in an order different from that depicted in the flow diagrams or sequence diagrams, or may be executed in parallel. Some steps in the operations may be deleted, or additional steps may be added to the processing. The operational flows and operational examples in the above-described embodiments may be executed independently, or two or more operational flows and operational examples may be combined and executed. For example, some steps in one operational flow may be added to another operational flow, or some steps in one operational flow may be replaced with some steps in another operational flow.

[0131] A program may be provided that causes a computer to execute the operations according to the above-described embodiments. The program may be recorded on a computer-readable medium. The computer-readable medium can be used to install the program on a computer. Here, the computer-readable medium on which the program is recorded may be a non-transitory recording medium. The non-transitory recording medium is not particularly limited, and may be, for example, a recording medium such as a CD-ROM or a DVD-ROM.

[0132] As used in this disclosure, the terms "based on" and "depending on" do not mean "based only on" or "depending only on," unless expressly stated otherwise. The term "based on" means both "based only on" and "based at least in part on." Similarly, the term "depending on" means both "depending only on" and "depending at least in part on." Furthermore, the terms "include," "comprise," and variations thereof do not mean including only the listed items, but may include only the listed items, or may include additional items in addition to the listed items. Furthermore, the term "or" as used in this disclosure is not intended to mean an exclusive or. In this disclosure, when articles are added by translation, such as a, an, and the in English, these articles are intended to include the plural unless the context clearly indicates otherwise.

[0133] The above describes the embodiments in detail with reference to the drawings, but the specific configuration is not limited to that described above, and various design changes can be made within the scope that does not deviate from the gist of the invention. [Explanation of symbols]

[0134] 1: Visitation and Exchange Support System 10: Network 100: Parent device living together 200: Separate parent device 300: Visitation support server 310: Communications Department 320: Storage section 330: Processing section 331: Visitation and Contact Coordination Department 331a: Direct adjustment section 331b: Intervention Coordination Department 331c: Message search section 331d: Message notification section 332: Visitation Notification Department 333: Image data presentation unit 334: Communication Recording Section 335: Video Data Distribution Department 336: Documentation Department 337: Visitation Management Department 338: Restriction setting section 400: Third-party terminal 500: LLM server

Claims

1. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for performing direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for performing intervention adjustment by having an assistant terminal or an AI chatbot that supports the adjustment intervene in the exchange between the couple, and switches the adjustment between the direct adjustment and the intervention adjustment, The adjustment means suspends the direct adjustment while conducting the intervention adjustment as an adjustment for creating a visitation schedule for the visitation; The intervention adjustment means, in the intervention adjustment, Mediating the exchange of messages for the coordination between the assistant's terminal or the AI chatbot and the cohabiting parent's terminal; Mediating the exchange of messages for the adjustment between the assistant's terminal or the AI chatbot and the separated parent's terminal. Visitation support system.

2. The adjustment means performs at least one of the following adjustments: adjusting the schedule of the visitation, adjusting the method of the visitation, and adjusting the visitation conditions. The visitation support system according to claim 1.

3. The image data of the child is further provided to the couple before or during the adjustment. The visitation support system according to claim 1.

4. The notification means prepares a schedule for the visitation based on a request from one of the spouses for each visitation; The adjustment means carries out the adjustment each time the visitation takes place. The visitation support system according to any one of claims 1 to 3.

5. The adjustment means switches from the intervention adjustment to the direct adjustment. The visitation support system according to any one of claims 1 to 3.

6. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for carrying out direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for carrying out intervention adjustment by having a terminal of a visitation supporter who supports the adjustment intervene in the exchange of communication between the couple to realize the adjustment, The adjustment means, after the visitation schedule is created through the intervention of the visitation supporter, including the adjustment of the visitation schedule, allows communication between the couple through the direct adjustment on the day of the visitation. Visitation support system.

7. The facility further includes a recording means for recording the content of communications between the couple through the direct arrangement on the day of the visitation and providing the recorded content to the visitation supporter. The visitation support system according to claim 6.

8. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for performing direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for performing intervention adjustment by having an assistant terminal or an AI chatbot that assists the adjustment intervene in the exchange between the couple to realize the adjustment, The intervention adjustment means creates the arrangement by carrying out the intervention adjustment to make a prior arrangement including a schedule for the regular visitation. Visitation support system.

9. The notification means prepares the visitation schedule based on the visitation arrangement. The visitation support system according to claim 8.

10. The system further includes a distribution means for distributing video data to the couple to provide them with prior knowledge for making the arrangements prior to the adjustments. The visitation support system according to claim 8.

11. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for carrying out direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for carrying out intervention adjustment by having an assistant terminal or an AI chatbot that assists the adjustment intervene in the exchange between the couple, and creates the arrangement by carrying out the adjustment to make a prior arrangement for the visitation, The visitation or contact support system further includes a providing means for generating a document indicating the content of the agreed-upon arrangement and providing the document to the couple when the arrangement is made through the direct arrangement and the arrangement is agreed upon through the direct arrangement. Visitation support system.

12. A visitation support system for supporting visitation, comprising: A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for performing direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for performing intervention adjustment by having an assistant terminal that assists the adjustment intervene in the exchange between the couple to realize the adjustment, The intervention and adjustment means creates the arrangement by performing the intervention and adjustment to make a prior arrangement including a schedule for the regular visitation; The assistant is an impartial third party in the alternative dispute resolution process; The adjustment means switches from the direct adjustment to the intervention adjustment in which the impartial third party intervenes. Visitation support system.

13. When the adjustment for making the arrangement is made by the direct adjustment, if a predetermined condition is satisfied, the adjustment means proposes to the couple to switch to the intervention adjustment in which the fair third party intervenes. The visitation support system according to claim 12.

14. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for carrying out direct adjustment to realize the adjustment by mediating the exchange of routine communication content between the couple, and an intervention adjustment means for carrying out intervention adjustment to realize the adjustment by intervening a terminal of an impartial third party in an out-of-court dispute resolution procedure or an AI chatbot in the exchange between the couple, which supports the adjustment. When the arrangement is created by carrying out the adjustment to make a prior arrangement for visitation and the adjustment to make the arrangement is carried out by the direct adjustment, if the arrangement is not agreed upon even after a predetermined number of exchanges between the couple, the couple is offered to switch to the intervention adjustment in which the impartial third party intervenes. Visitation support system.

15. When switching to the intervention adjustment in which the fair third party intervenes, a document is generated that indicates the agreed upon matters in the arrangement in a manner that makes it possible to distinguish the disagreed matters from the agreed upon matters, and the document is provided to the couple. The visitation support system according to claim 13.

16. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for carrying out direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for carrying out intervention adjustment by having an assistant terminal that assists the adjustment intervene in the exchange between the couple, and creates the arrangement by carrying out the adjustment for making prior arrangements for the visitation, The intervention adjustment means mediates communication between the terminals of each of the couple and the assistant, thereby assisting the assistant in creating a visitation support plan that indicates the arrangement; The notification means creates the visitation schedule based on the visitation support plan. Visitation support system.

17. The intervention adjustment means permits the couple to view the visitation support plan. The visitation support system according to claim 16.

18. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for performing direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for performing intervention adjustment by having a terminal of a visitation supporter or an AI chatbot that supports the adjustment intervene in the exchange between the couple, and switches from the direct adjustment to the intervention adjustment in which the terminal of the visitation supporter or the AI chatbot intervenes based on the occurrence of a predetermined event when the direct adjustment is being performed and the visitation schedule is undetermined. Visitation support system.

19. The predetermined event is one of the following: the visitation schedule is created at the request of one of the spouses; one of the spouses proposes a change regarding the visitation; and a predetermined word is detected in an exchange between the spouses. The visitation support system according to claim 18.

20. The adjusting means is suggesting to the couple to switch to the intervention adjustment in response to the occurrence of the predetermined event; In response to one of the spouses applying for the switch, notify the other of the spouses of the application; Suspend said adjustment until the other party agrees to the offer. The visitation support system according to claim 18.

21. The adjustment means determines a share of the costs required for the intervention adjustment when one of the couple applies for the switch. The visitation support system according to claim 20.

22. The adjustment means allows the couple to exchange messages regarding the burden ratio even while the adjustment is suspended. The visitation support system according to claim 21.

23. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; a management means for managing information indicating the number of visitations that have been conducted and notifying the couple of the information indicating the number of visitations; The adjustment means includes a direct adjustment means that performs direct adjustment by mediating exchanges of routine communication content between the couple to realize the adjustment, and an intervention adjustment means that performs intervention adjustment by having an assistant terminal or an AI chatbot that assists the adjustment intervene in the exchanges between the couple, and switches the adjustment between the direct adjustment and the intervention adjustment. Visitation support system.

24. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; a management means for storing a visitation record including the results of each of the past visitations and a change history, and for making the visitation record available for viewing in response to a request for viewing in the child's account even after the child becomes an adult; The adjustment means includes a direct adjustment means that performs direct adjustment by mediating exchanges of routine communication content between the couple to realize the adjustment, and an intervention adjustment means that performs intervention adjustment by having an assistant terminal or an AI chatbot that assists the adjustment intervene in the exchanges between the couple, and switches the adjustment between the direct adjustment and the intervention adjustment. Visitation support system.

25. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; a limit setting means for setting limits on interactions between the co-resident parent and the separated parent on the visitation support service provided by the visitation support system; The adjustment means includes a direct adjustment means for performing direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for performing intervention adjustment by having an assistant terminal or an AI chatbot that assists the adjustment intervene in the exchange between the couple to realize the adjustment, The restriction setting means not only accepts the setting of the restriction on what the parent does not want the parent living separately to do from the parent living together, but also accepts the setting of the restriction on what the parent does not want the parent living together to do from the parent living separately. Visitation support system.

26. The adjusting means is a search means for searching for candidates containing a character string that matches a character string entered by one parent from among a plurality of candidates for a standard message to be sent from one parent to the other parent on the visitation support service provided by the visitation support system, and presenting the searched candidates to the one parent; and a message notification means for notifying the other parent of the template message that is a candidate selected by the one parent from the presented candidates. The visitation support system according to any one of claims 1 to 3.

27. A visitation support system for supporting visitation, A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; a storage means for storing user information of each user of the visitation or contact rights support service provided by the visitation or contact rights support system, The adjustment means includes a direct adjustment means for performing direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for performing intervention adjustment by having an assistant terminal or an AI chatbot that assists the adjustment intervene in the exchange between the couple to realize the adjustment, The storage means stores the user information including information indicating whether the corresponding user is a father, a mother, or a child; If the corresponding user is a child, the storage means stores the user information of the child further including information indicating whether the child lives with a father or a mother. Visitation support system.

28. One or more computers A communication means for communicating with a terminal of a parent who lives with a child of a divorced or planning to divorce couple, and with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for performing direct adjustment by mediating the exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for performing intervention adjustment by having an assistant terminal or an AI chatbot that supports the adjustment intervene in the exchange between the couple, and switches the adjustment between the direct adjustment and the intervention adjustment, The adjusting means suspends the direct adjustment while performing the intervention adjustment, The intervention adjustment means, in the intervention adjustment, Mediating the exchange of messages for the coordination between the assistant's terminal or the AI chatbot and the cohabiting parent's terminal; Mediating the exchange of messages for the adjustment between the assistant's terminal or the AI chatbot and the separated parent's terminal. Visitation support program.

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