Monitoring panel, monitoring system, monitoring method, and program

Abstract

To provide a monitoring board that can set a traffic lane device that can be operated remotely for each operator.SOLUTION: A monitoring board that can remotely operate a traffic lane device installed at a tollgate includes: an authentication processing unit that based on authentication information entered by an operator, authenticates the operator operating the traffic lane device via the monitoring board; and an authority setting unit that sets, for the operator, a remote operation that can be executed for the traffic lane device.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present disclosure relates to a monitoring panel, a monitoring system, a monitoring method, and a program. [Background technology]

[0002] Each lane at a toll gate is equipped with an automatic toll collection machine to collect tolls from users. A remote location (such as the toll gate office) away from the toll gate is also equipped with a monitoring panel that is communicatively connected to the automatic toll collection machine and that monitors and remotely controls the status of the automatic toll collection machine. Toll gate attendants can remotely control the automatic toll collection machine via the monitoring panel, allowing them to apply discounts and take other actions without having to go to the lane.

[0003] In addition, when multiple monitoring panels are installed, these devices are equipped with an exclusive control mechanism to prevent multiple monitoring panels from remotely operating a single automatic toll collection machine at the same time (see, for example, Patent Documents 1 to 3). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2009-187493 [Patent Document 2] Japanese Patent Application Publication No. 2020-113110 [Patent Document 3] Japanese Patent Application Laid-Open No. 2014-164432 Summary of the Invention [Problem to be solved by the invention]

[0005] In addition to the automatic toll collection machines, each lane at a toll gate may be equipped with devices (antennas, etc.) used in an Electronic Toll Collection System (ETC, also known as an "automatic toll collection system"), as well as lane equipment such as start controls and lane signage. For this reason, it is desirable to be able to monitor and remotely operate not only the automatic toll collection machines but also the various lane equipment installed on the lane from a monitoring panel.

[0006] However, in such a monitoring system capable of remotely controlling multiple lane devices, an operator who is not highly skilled and unfamiliar with the operation may find it difficult to remotely control the lane devices without causing inconsistencies or dangers.

[0007] The present disclosure has been made in consideration of such problems, and provides a monitoring panel, a monitoring system, a monitoring method, and a program that enable remotely operable lane devices to be set for each operator. [Means for solving the problem]

[0008] According to one aspect of the present disclosure, a monitoring panel capable of remotely operating lane equipment installed at a toll booth includes an authentication processing unit that authenticates an operator operating the lane equipment via the monitoring panel based on authentication information input by the operator, and an authority setting unit that sets the remote operations that can be performed on the lane equipment for the operator.

[0009] According to one aspect of the present disclosure, a monitoring system includes the above-mentioned monitoring panel and a management server communicatively connected to the monitoring panel, and the management server includes a generation unit that generates operator information including the operator's proficiency level input by an administrator.

[0010] According to one aspect of the present disclosure, a monitoring method using a monitoring panel that remotely controls lane equipment installed at a toll booth includes a step of authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator, and a step of setting the operator to perform remote operations that can be performed on the lane equipment.

[0011] According to one aspect of the present disclosure, the program causes a monitoring panel that remotely controls lane equipment installed at a toll booth to perform the following steps: authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator; and setting the operator remote operations that can be performed on the lane equipment. [Effects of the Invention]

[0012] According to the monitoring panel, monitoring system, monitoring method, and program disclosed herein, it is possible to set remotely operable lane devices for each operator. [Brief explanation of the drawings]

[0013] [Figure 1] 1 is a diagram illustrating an overall configuration of a monitoring system according to an embodiment of the present disclosure. [Figure 2] FIG. 2 is a diagram illustrating a configuration example of lane equipment at a toll booth according to an embodiment of the present disclosure. [Figure 3] FIG. 2 is a block diagram illustrating a functional configuration of a monitoring panel according to an embodiment of the present disclosure. [Figure 4] FIG. 2 is a block diagram illustrating a functional configuration of a management server according to an embodiment of the present disclosure. [Figure 5] 10 is a flowchart illustrating an example of a process of a monitoring panel according to an embodiment of the present disclosure. [Figure 6] FIG. 10 is a diagram illustrating an example of an operator information table according to an embodiment of the present disclosure. [Figure 7] FIG. 10 is a diagram illustrating an example of a remote control table according to an embodiment of the present disclosure. [Figure 8]10 is a flowchart illustrating an example of a process of a management server according to an embodiment of the present disclosure. [Figure 9] FIG. 10 is a diagram illustrating an example of work history information according to an embodiment of the present disclosure. [Figure 10] FIG. 10 is a diagram illustrating an example of business procedure data according to an embodiment of the present disclosure. [Figure 11] FIG. 10 is a diagram illustrating an example of a system evaluation table according to an embodiment of the present disclosure. [Figure 12] FIG. 10 is a diagram illustrating an example of a proficiency table according to an embodiment of the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0014] A monitoring system 1 according to an embodiment of the present disclosure will be described below with reference to FIGS.

[0015] (Overall configuration of the monitoring system) FIG. 1 is a diagram showing the overall configuration of a monitoring system according to an embodiment of the present disclosure. The monitoring system 1 according to this embodiment is a system for monitoring the lanes of each toll gate of a toll road and remotely operating lane devices 30 installed in the lanes as necessary. As shown in Fig. 1, the monitoring system 1 includes a monitoring panel 10 and a management server 20.

[0016] The monitoring panel 10 is installed in a toll gate monitoring room located at a distance (remote location) from the toll gate and receives operations from an attendant (operator) at the toll gate monitoring room. The monitoring panel 10 is also connected to the management server 20 and each lane device 30 via a network so as to be able to communicate with each other.

[0017] At least one tollgate monitoring room is provided in each district, and is a facility for monitoring each tollgate on a toll road by dividing the responsibility by district. The operator of the tollgate monitoring room communicates with vehicle drivers via the monitoring panel 10 and remotely controls the lane equipment 30 to respond to tollgate troubles (such as checking whether a discount should be applied, correcting tolls, and resolving errors).

[0018] The monitoring panel 10 may be installed in a location other than a toll gate monitoring room, such as a traffic control room. For example, a monitor (operator) in the traffic control room is prohibited from remotely operating the lane equipment 30, but can check images from a surveillance camera at the toll gate via the monitoring panel 10 to monitor congestion, accidents, and the like.

[0019] The management server 20 sets and manages the operation authority of operators who use each monitoring panel 10. The management server 20 is operated by an administrator who manages and supervises the staff at the toll gate monitoring room.

[0020] (Example of lane device configuration) FIG. 2 is a diagram illustrating a configuration example of lane equipment at a toll booth according to an embodiment of the present disclosure. 2 shows an example of an exit toll gate having lanes L1 and L2. Remotely operable lane equipment 30, including a guide sign 301, a lane barrier 302, a first antenna 303, a lane signboard 304, an entrance light 305, an automatic toll collection machine 306, a lane monitoring camera 307, a start controller 308, and a second antenna 309, are provided on the roadside of lane L1 (island I) and above lane L1. Lane L2 is also provided with lane equipment 30 similar to that of lane L1. Note that, as in the example of FIG. 2, lane L2 may be provided with a toll collection machine 310 installed in a manned booth B where a toll collector is stationed, instead of the automatic toll collection machine 306.

[0021] The guide display board 301 is an electronic bulletin board that displays guidance information for vehicles approaching the lane L1. An operator can change the guidance information displayed on the guide display board 301 by remote control via the monitoring panel 10.

[0022] The lane barrier 302 allows or restricts vehicles from entering the lane L1 by opening or closing a bar. An operator can open or close the bar of the lane barrier 302 by remote control via the monitoring panel 10.

[0023] The first antenna 303 performs wireless communication with an on-board device installed in the vehicle to collect tolls using ETC. An operator can remotely switch the first antenna 303 on or off via the monitoring panel 10.

[0024] The lane signboard 304 is an electronic display board that displays the status of lane L1. Information such as "Closed," "ETC Only," "General," and "ETC / General" is displayed on the lane signboard 304. "Closed" indicates that lane L1 is unavailable (entry into lane L1 is prohibited). "ETC Only" indicates that toll collection is only possible via ETC. "General" indicates that toll collection is only possible via a collector at manned booth B or the automated toll collection machine 306. "ETC / General" indicates that toll collection is possible both via ETC and via a collector at a manned booth or the automated toll collection machine 306. An operator can change the display content of the lane signboard 304 by remotely controlling the lane signboard 304 via the monitoring panel 10.

[0025] The approach light 305 indicates whether or not it is possible to enter the lane L1. The operator can remotely control the approach light 305 via the monitoring panel 10 to switch the display of the approach light 305.

[0026] The automatic toll collection machine 306 calculates the toll based on the toll ticket inserted by the driver of the vehicle and accepts payment of the toll from the driver in cash, credit card, or the like. The automatic toll collection machine 306 has an operation panel 306A operated by the driver and a maintenance panel 306B operated by a toll collector stationed at a manned booth B. The operation panel 306A is provided with input devices (such as an insertion slot, buttons, and levers) that allow the driver to insert a toll ticket, pay the toll, call an attendant, etc., a camera for presenting identification, etc., and an intercom handset for communicating with an attendant in the toll gate monitoring room, etc. The maintenance panel 306B is provided with an input device (such as a touch panel) that allows the attendant to perform processes such as correcting the toll. In addition, an operator can perform the same processes as those on the maintenance panel 306B by remotely operating the panel via the monitoring console 10.

[0027] The lane monitoring camera 307 is installed on the ceiling of the lane L1 or the like, and captures images of the lane L1. The operator can perform PTZ operations (remote control of panning, tilting, and zooming) of the lane monitoring camera 307 via the monitoring panel 10.

[0028] The launch control device 308 allows or restricts the vehicle from exiting the lane L1 by opening or closing the blocking bar. An operator can open or close the blocking bar of the launch control device 308 by remote control via the monitoring panel 10.

[0029] The toll collection machine 310 assists the toll collector stationed at manned booth B in collecting tolls from vehicle drivers. The toll collection machine 310 calculates the toll based on the toll ticket inserted by the toll collector. An operator can perform operations such as correcting the toll calculated by the toll collection machine 310 by remotely controlling the machine via the monitoring panel 10.

[0030] Furthermore, each of the lanes L1 and L2 may be provided with a non-remotely operable lane device 40. Examples of the non-remotely operable lane device 40 include a vehicle detector 401, a footboard 402, a roadside indicator 403, an intercom handset 404, and a lane control device 405.

[0031] (Monitoring panel functional configuration) FIG. 3 is a block diagram illustrating a functional configuration of a monitoring panel according to an embodiment of the present disclosure. As shown in FIG. 3, the monitoring panel 10 includes a processor 11, a memory 12, a storage 13, a communication interface 14, a display unit 15, an operation reception unit 16, and an intercom master unit 17.

[0032] The processor 11 operates in accordance with a predetermined program to fulfill the functions of an authentication processing unit 110, an operator information acquisition unit 111, an authority setting unit 112, a control unit 113, and an operation history generation unit 114.

[0033] The authentication processing unit 110 authenticates the operator who operates the lane devices 30 via the monitoring panel 10 based on authentication information input by the operator. The authentication information is, for example, the operator's ID and password. In other words, the authentication processing unit 110 performs a login process for the operator to the monitoring system 1.

[0034] The operator information acquisition unit 111 acquires operator information including the operator's proficiency level.

[0035] The authority setting unit 112 sets for the operator the remote operations that can be performed on the lane devices 30. Specifically, the authority setting unit 112 sets which operations of which lane devices 30 the operator is permitted to perform, based on the proficiency level of the operator information.

[0036] The control unit 113 transmits a control signal for remotely operating the lane equipment 30 based on an operation instruction input by the operator via the operation reception unit 16 .

[0037] The work history generation unit 114 records work history information including the work content (operation log) performed by the operator via the operation reception unit 16 in the storage 13. The work history generation unit 114 may also include the content of the conversation between the operator and the vehicle driver (voice log) in the work history information. The work history information recorded by the work history generation unit 114 is transmitted to the management server 20.

[0038] The memory 12 has a memory area necessary for the operation of the processor 11 .

[0039] The storage 13 is a so-called auxiliary storage device, and is, for example, a hard disk drive (HDD), a solid state drive (SSD), etc. The storage 13 records operator information, work history information, etc.

[0040] The communication interface 14 is an interface for transmitting and receiving various information (signals) to and from external devices (the management server 20, the lane device 30).

[0041] The display unit 15 is a display device (such as a liquid crystal display) for displaying the status of the lane equipment 30, a menu for remote operation, images captured by the cameras (cameras of the automatic toll collection machine 306, lane monitoring camera 307) possessed by the lane equipment 30, etc.

[0042] The operation reception unit 16 is an input device (keyboard, mouse, etc.) that receives operations from an operator. The display unit 15 and the operation reception unit 16 may be integrated into a touch panel.

[0043] Interphone master unit 17 is a device for receiving a call from an interphone slave unit (interphone slave unit of automatic toll collection machine 306 or interphone slave unit 404) installed at a toll booth and communicating with the driver of the vehicle.

[0044] (Management Server Functional Configuration) FIG. 4 is a block diagram illustrating a functional configuration of a management server according to an embodiment of the present disclosure. As shown in FIG. 4, the management server 20 includes a processor 21, a memory 22, a storage 23, a communication interface 24, a display unit 25, and an operation reception unit 26.

[0045] The processor 21 functions as an evaluation unit 210 and a generation unit 211 by operating in accordance with a predetermined program.

[0046] The evaluation unit 210 presents the evaluation result of the operator based on the work history information received from the monitoring panel 10 to the manager.

[0047] The generating unit 211 generates operator information including the operator's proficiency level input by the administrator.

[0048] The memory 22 has a memory area necessary for the operation of the processor 21 .

[0049] The storage 23 is a so-called auxiliary storage device, such as a hard disk drive (HDD) or a solid state drive (SSD).

[0050] The communication interface 24 is an interface for transmitting and receiving various information (signals) to and from an external device (monitoring panel 10).

[0051] The display unit 25 is a display device (such as a liquid crystal display) for displaying the evaluation score of the operator calculated by the evaluation unit 210 and the like.

[0052] The operation reception unit 26 is an input device (keyboard, mouse, etc.) that receives operations from the administrator. The display unit 25 and the operation reception unit 26 may be integrated into a touch panel.

[0053] The predetermined programs executed by the processor 11 of the monitoring panel 10 and the processor 21 of the management server 20 are stored in a computer-readable recording medium. Computer-readable recording media include magnetic disks, optical magnetic disks, CD-ROMs, DVD-ROMs, and semiconductor memories. The computer programs may be distributed to computers via communication lines, and the computers that receive the programs may execute them. The programs may also be programs for implementing some of the functions described above. Furthermore, the programs may be so-called differential files (differential programs) that can realize the functions described above in combination with programs already stored in the computer system. The same applies to the processors of the servers and devices described below.

[0054] (Monitoring panel processing flow) FIG. 5 is a flowchart illustrating an example of processing of the monitoring panel according to an embodiment of the present disclosure. Here, the flow of processing for remotely operating the lane equipment 30 by the monitoring panel 10 will be described with reference to FIG.

[0055] First, when an operator uses the monitoring panel 10, the operator inputs authentication information (operator ID and password) via the operation reception unit 16. Then, the authentication processing unit 110 performs authentication processing (login processing for the monitoring system 1) based on the authentication information (step S100).

[0056] Next, the operator information acquisition unit 111 acquires the operator information of the operator using the monitoring panel 10 (step S101). Specifically, the operator information acquisition unit 111 reads out the operator information linked to the operator ID from the operator information table T1 (FIG. 6).

[0057] FIG. 6 is a diagram illustrating an example of an operator information table according to an embodiment of the present disclosure. 6, the operator information table T1 records operator information that associates an operator ID, a name, and a proficiency level. A higher proficiency level indicates that the operator is more proficient in the monitoring work.

[0058] The operator information table T1 is distributed from the management server 20 and recorded in the storage 13 of each monitoring panel 10. Therefore, the operator information acquisition unit 111 acquires the operator information from the operator information table T1 recorded in the storage 13. In another embodiment, the operator information table T1 may be recorded only in the management server 20. In this case, the operator information acquisition unit 111 acquires the operator information by referring to the operator information table T1 recorded in the management server 20.

[0059] Next, the authority setting unit 112 sets executable remote operations for the operator based on the operator information (step S102). Specifically, if the authority setting unit 112 determines from the operator ID that the operator is not a tollgate monitoring room attendant (for example, a traffic control room attendant), it sets the executable remote operations to "none (operation prohibited)." Furthermore, if the operator is a tollgate monitoring room attendant, the authority setting unit 112 refers to a remote operation table T2 (FIG. 7) recorded in advance in the storage 13 and selects executable remote operations based on the operator's proficiency.

[0060] FIG. 7 is a diagram illustrating an example of a remote control table according to an embodiment of the present disclosure. The remote operation table T2 specifies the remote operations that can be performed for each lane device 30 and the level of proficiency required to perform these remote operations. Operations of lane devices 30 that may pose a risk of accidents or the like are set to be operable only by operators with a high level of proficiency. For example, the operation of opening the barrier bar of the launch control device 308 can only be performed by operators with a proficiency level of 2 or higher. In other words, operations that allow vehicles to pass can be performed even by operators with a low level of proficiency. On the other hand, the operation of closing the barrier bar of the launch control device 308 can only be performed by operators with a proficiency level of 6 or higher. In other words, operations that oppose the passage of vehicles can only be performed by operators with a high level of proficiency.

[0061] At this time, the authority setting unit 112 may inform the operator which remote operations can be executed by, for example, displaying the selected remote operations on an operation menu of the display unit 15. Furthermore, the authority setting unit 112 may restrict the input operations of the operator so that the operation receiving unit 16 does not accept any instruction input other than the remote operations selected.

[0062] Next, for example, a case will be described in which an operator operates the lane monitoring camera 307 to check the state of lane L1 at a toll gate. If the operator's proficiency level is equal to or exceeds the required proficiency level set for operating the lane monitoring camera 307, the authority setting unit 112 sets the operation as an operation that the operator can perform. The operator also performs an operation to access the lane monitoring camera 307 via the operation receiving unit 16. Then, the authority setting unit 112 acquires control of the lane monitoring camera 307 (step S103).

[0063] Each lane device 30 can be operated only by an operator who has control authority, and is exclusively controlled so as not to accept operations from other operators (monitoring panels 10). In this embodiment, only logged-in operators can obtain control authority for each lane device 30, and when control authority is obtained, information that can identify the operator (ID or name) is recorded in association with the lane device 30. Therefore, it is possible to check from each monitoring panel 10 which operator has control authority for which lane device 30.

[0064] Furthermore, when the authority setting unit 112 acquires the control right for the lane monitoring camera 307, the operator becomes able to operate the lane monitoring camera 307 via the operation reception unit 16 of the monitoring panel 10. When the control unit 113 receives a remote operation instruction from the operator via the operation reception unit 16 (step S104; YES), it transmits a control signal according to the instruction to the lane monitoring camera 307 (step S105).

[0065] Next, when the authority setting unit 112 receives an instruction from the operator to end the remote operation of the lane monitoring camera 307 (step S106; YES), it releases the control right of the lane monitoring camera 307 (step S107).

[0066] Moreover, if the authority setting unit 112 and the control unit 113 have not received an instruction to end the remote operation (step S106; NO), the process returns to step S104 and waits for an instruction from the operator.

[0067] If a certain period of time has passed without any instruction operation from the operator (step S104; NO and step S108; YES), the authority setting unit 112 releases the control right of the lane monitoring camera 307 (step S107). This prevents another operator from being able to operate the lane monitoring camera 307 because the operator forgot to release the control right. If the certain period of time has not passed since the operator's last instruction operation was received (step S104; NO and step S108; NO), the authority setting unit 112 returns to step S104 and waits for an instruction from the operator.

[0068] Furthermore, the authority setting unit 112 may also release the control right of the lane monitoring camera 307 when the operator logs off in step S108.

[0069] Next, the work history generation unit 114 records work history information including the operator's ID and an operation log of the work (remote operation of the lane device 30) performed by the operator via the operation reception unit 16 in the storage 13 (step S109). Note that if the operator is having a conversation with the vehicle driver via the intercom master unit 17, the work history generation unit 114 may include a voice log of this conversation in the work history information. The work history information of each operator generated by the work history generation unit 114 is transmitted to the management server 20 at a preset timing, such as 12:00 each day.

[0070] (Management Server Processing Flow) FIG. 8 is a flowchart illustrating an example of processing by the management server according to an embodiment of the present disclosure. Here, the flow of processing by which the management server 20 generates operator information will be described with reference to Fig. 8. For example, when the administrator performs an operation to instruct evaluation of the operator via the operation reception unit 26, the management server 20 executes a series of processing shown in Fig. 8.

[0071] The work history information of each operator received from the monitoring panel 10 is accumulated in the storage 23 of the management server 20. The evaluation unit 210 of the management server 20 reads out the work history information with the ID of the operator to be evaluated from the storage 23, and extracts the operation logs included in the work history information T3 (FIG. 9) by dividing them into tasks (step S200).

[0072] FIG. 9 is a diagram illustrating an example of work history information according to an embodiment of the present disclosure. As shown in Fig. 9, the operation log of work history information T3 records the recording date and time, the operator's name, and operation procedures (types and order of processes performed). The operation procedures also include the details of remote operations performed by the operator via the monitoring panel 10, operations performed by the vehicle driver via the lane device 30, and detection results of lane sensors (such as the vehicle detector 401). Fig. 9 shows an extracted example of work history information T3 for operator A.

[0073] FIG. 10 is a diagram illustrating an example of business procedure data according to an embodiment of the present disclosure. As shown in Fig. 10, the storage 23 of the management server 20 stores in advance business procedure data T4 that defines the response procedures for each business (the type and order of processing to be performed) and the standard response processing time for each processing. The response procedures and standard response processing times are defined, for example, based on statistical data on the processing and processing times performed by experienced operators. The evaluation unit 210 classifies the operation logs of operator A's work history information T3 by business, referring to the business procedure data T4.

[0074] Next, the evaluation unit 210 initializes (substitutes 0 into) the total score S of the evaluation points of the operators (step S201).

[0075] Furthermore, the evaluation unit 210 repeats the process of calculating and totaling the evaluation points of the operator A for each task X extracted in step S200 (step S202).

[0076] First, the evaluation unit 210 evaluates the operation log of task X to obtain a score a (step S203). For example, the evaluation unit 210 compares the operation log of the work history information T3 with the response procedure in the business procedure data T4, and increases the score a as the degree of agreement increases. Therefore, if operator A performs processes in an order different from the response procedure in the business procedure data T4 or performs a process (operation) not specified in the response procedure, the score a will be lower than if the process had been performed exactly as specified. Furthermore, the evaluation unit 210 compares the operation log of the work history information T3 with the standard response processing time in the business procedure data T4, and increases the score a as the time required by the operator for each process is shorter than the standard response processing time.

[0077] Next, if the work history information T3 includes voice data from the time period when task X was performed, the evaluation unit 210 evaluates this voice data and obtains a score b (step S204). For example, the storage 23 pre-records an AI trained based on voice data recorded when an experienced operator responded to a call. The voice data includes input source information that can distinguish whether the voice is input from the intercom master unit 17 of the monitoring panel 10 (the operator's voice) or from the intercom slave unit (the driver's voice). Based on the input source information, the AI distinguishes between the voices of the operator and the driver, and learns the pleasantness of the operator's tone of voice and the emotions of the vehicle driver (joy, anger, sadness, happiness, etc.). The evaluation unit 210 inputs the voice data of operator A into the AI, and the score output by the AI is set as the score b of operator A's voice data of task X.

[0078] The evaluation unit 210 adds the score of the task X (score a+b) to the total score S (step S205).

[0079] If the operator A is performing another task, the evaluation unit 210 returns to step S202 and performs the same process for the next task X (step S206).

[0080] Furthermore, when the evaluation unit 210 completes the evaluation of all tasks 1 to N (tasks 1 to 2 in the example of FIG. 9) of operator A, it calculates an average score by dividing the total score S by the number of tasks N (step S207). This average score is the evaluation score of operator A.

[0081] Next, the evaluation unit 210 presents the evaluation result based on the work history information T3 to the manager (step S208).

[0082] FIG. 11 is a diagram illustrating an example of a system evaluation table according to an embodiment of the present disclosure. 11 is pre-recorded in the storage 23 of the management server 20. The system evaluation table T5 is a table that associates the evaluation points of operators with evaluation ranks (for example, five levels from A to E). The evaluation unit 210 displays on the display unit 25 the evaluation rank corresponding to the evaluation point of operator A calculated in step S207 based on the system evaluation table T5.

[0083] Next, the generation unit 211 receives an input of the proficiency of operator A from the manager (step S209). The manager quantitatively and qualitatively evaluates the work of operator A and also refers to the evaluation result of the evaluation unit 210 to determine the proficiency of operator A.

[0084] FIG. 12 is a diagram illustrating an example of a proficiency table according to an embodiment of the present disclosure. For example, as shown in proficiency level table T6 in Fig. 12, proficiency levels are expressed on a scale of 1 to 10, and a guideline for proficiency is defined based on the total time spent on actual work by the operator and the evaluation rank by the evaluation unit 210. The manager determines the proficiency level of the operator by referring to the proficiency level table T6 and the evaluation results (evaluation rank) of operator A displayed on the display unit 25. The manager also inputs the determined proficiency level of operator A via the operation reception unit 26.

[0085] When the generation unit 211 of the management server 20 receives input of operator A's proficiency from the administrator (step S209), it adds the operator information of operator A, including this proficiency, to the operator information table T1 (FIG. 6) and updates it. Note that if operator information of operator A has already been registered in the operator information table T1, the generation unit 211 overwrites and updates this information. Furthermore, the generation unit 211 distributes the updated operator information table T1 to each monitoring panel 10. As a result, the latest operator information table T1 is always recorded in the storage 13 of each monitoring panel 10.

[0086] (Action, effect) As described above, the monitoring panel 10 according to this embodiment includes the authentication processing unit 110 that authenticates the operator, and the authority setting unit 112 that sets the remote operations that the operator can perform on the lane devices 30.

[0087] In this way, the monitoring panel 10 can determine, for example, based on the operator's authentication information (operator ID), whether to permit or prohibit the operator from remotely operating the lane equipment 30. This can reduce the risk of, for example, an operator other than the toll booth monitoring room attendant performing an erroneous operation on the lane equipment 30.

[0088] The monitoring panel 10 further includes an operator information acquisition unit 111 that acquires operator information including the operator's proficiency. The authority setting unit 112 sets the remote operations that the operator can perform on the lane devices 30 based on the operator's proficiency.

[0089] In this way, the monitoring panel 10 can restrict inexperienced operators from operating the lane equipment 30, which may pose risks such as inconsistencies and accidents.

[0090] The monitoring system 1 according to this embodiment also includes a monitoring panel 10 and a management server 20. The management server 20 includes a generation unit 211 that generates operator information including the proficiency level of the operator input by the administrator.

[0091] In this way, based on the proficiency level determined by the administrator for each operator, the monitoring system 1 can permit or restrict each operator from remotely operating the lane devices 30. This allows the monitoring system 1 to restrict inexperienced operators with low proficiency from operating the lane devices 30, which may pose risks such as inconsistencies and accidents.

[0092] The monitoring panel 10 further includes a work history generation unit 114 that records the work history information of the operator. The management server 20 further includes an evaluation unit 210 that evaluates the work of the operator based on the work history information and presents the evaluation to the manager.

[0093] In this way, the monitoring system 1 can provide an evaluation result that serves as a guide so that the administrator can easily and fairly determine the proficiency level of the operator.

[0094] Furthermore, the evaluation unit 210 of the management server 20 compares the operation log included in the operator's work history information T3 with the work procedure data T4 to evaluate the operator's work.

[0095] In this way, the monitoring system 1 can fairly evaluate whether the operator is performing the work in accordance with the specified procedures.

[0096] As described above, several embodiments according to the present disclosure have been described, but all of these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope of the invention and its equivalents as defined in the claims, as well as in the scope and spirit of the invention.

[0097] <Additional Notes> The monitoring panel, monitoring system, monitoring method, and program described in the above-described embodiments can be understood, for example, as follows.

[0098] (1) According to a first aspect of the present disclosure, the monitoring panel (10) is a monitoring panel capable of remotely operating lane equipment installed at a toll booth, and includes an authentication processing unit that authenticates an operator operating the lane equipment via the monitoring panel based on authentication information input by the operator, and an authority setting unit that sets the remote operations that can be performed on the lane equipment for the operator.

[0099] In this way, the monitoring panel can determine whether to allow or prohibit the operator from remotely operating the lane equipment based on, for example, the operator's authentication information, which reduces the risk of, for example, an operator other than the toll booth monitoring room attendant operating the lane equipment incorrectly.

[0100] (2) According to a second aspect of the present disclosure, the monitoring panel (10) according to the first aspect further includes an operator information acquisition unit that acquires operator information including the operator’s proficiency, and the authority setting unit sets the remote operations that can be performed on the lane equipment to the operator based on the proficiency.

[0101] In this way, the monitoring panel can restrict inexperienced operators from operating lane equipment that could pose risks such as misalignment or accidents.

[0102] (3) According to a third aspect of the present disclosure, a monitoring system (1) includes a monitoring panel (10) according to the first or second aspect, and a management server (20) communicatively connected to the monitoring panel, and the management server includes a generation unit that generates operator information including the operator proficiency level input by the administrator.

[0103] In this way, the monitoring system can allow or restrict each operator from remotely operating the lane devices based on the proficiency level determined by the administrator for each individual operator, thereby restricting inexperienced operators from operating lane devices that may pose risks such as inconsistencies or accidents.

[0104] (4) According to a fourth aspect of the present disclosure, in the monitoring system (1) relating to the third aspect, the monitoring panel further includes a work history generation unit that records work history information performed by the operator via the monitoring panel, and the management server further includes an evaluation unit that evaluates the operator's work based on the work history information and presents it to the administrator.

[0105] In this way, the monitoring system 1 can provide a benchmark evaluation result that enables the administrator to easily and fairly determine the proficiency level of the operator.

[0106] (5) According to a fifth aspect of the present disclosure, in the monitoring system (1) relating to the fourth aspect, the evaluation unit of the management server compares the operator's operation procedures included in the work history information with predetermined work procedures to evaluate the operator's work.

[0107] In this way, the monitoring system can fairly evaluate whether the operator is performing the work in accordance with the specified procedures.

[0108] (6) According to a sixth aspect of the present disclosure, a monitoring method using a monitoring panel for remotely operating lane equipment installed at a toll booth includes a step of authenticating an operator operating the lane equipment via the monitoring panel based on authentication information input by the operator, and a step of setting the operator remote operations that can be performed on the lane equipment.

[0109] (7) According to a seventh aspect of the present disclosure, the program causes a monitoring panel that remotely controls lane equipment installed at a toll booth to perform the following steps: authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator; and setting the operator remote operations that can be performed on the lane equipment. [Explanation of symbols]

[0110] 1. Surveillance System 10 Monitor board 11 processors 110 Authentication processing unit 111 Operator information acquisition unit 112 Permission setting section 113 Control Unit 114 Work history generation unit 12 Memory 13. Storage 14 Communication Interface 15 Display section 16 Operation reception section 17 Intercom base unit 20 Management Server 21 processors 210 Evaluation Department 211 Generation part 22 Memory 23 Storage 24 Communication Interface 25 Display section 26 Operation reception section

Claims

1. A monitoring panel capable of remotely controlling lane equipment installed at a toll booth, an authentication processing unit that authenticates an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator; an authority setting unit that sets executable remote operations of the lane devices to the operator; A monitoring panel equipped with:

2. an operator information acquisition unit that acquires operator information including the proficiency level of the operator; the authority setting unit sets executable remote operations of the lane devices to the operator based on the proficiency level. The monitoring panel according to claim 1.

3. The monitoring panel according to claim 1 or 2; a management server communicably connected to the monitoring panel; Equipped with the management server includes a generation unit that generates operator information including the proficiency level of the operator input by an administrator; Surveillance system.

4. The monitoring panel further includes a work history generation unit that records work history information performed by the operator via the monitoring panel, the management server further includes an evaluation unit that evaluates the work of the operator based on the work history information and presents the evaluation result to the manager. The monitoring system of claim 3 .

5. the evaluation unit of the management server compares the operation procedure of the operator included in the work history information with a predetermined work procedure to evaluate the work of the operator. The monitoring system of claim 4.

6. A monitoring method using a monitoring panel that remotely controls lane equipment installed at a toll booth, authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator; setting executable remote operations for the lane equipment to the operator; A monitoring method comprising:

7. The monitoring panel that remotely controls the lane equipment installed at the toll booth authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator; setting executable remote operations for the lane equipment to the operator; A program that executes the following.

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