Information processing device and information processing program

Abstract

To suppress the occurrence of fraudulent act on documents by a deliverer, as compared with the case where charges for reprinting of a document by an image forming device are always borne by a user other than a deliverer who delivers the document to a recipient.SOLUTION: The present invention includes a processor, the processor acquiring, from the terminal of sender of a document, recipient information that includes the name and address of a recipient of the document and document information that constitutes the basis of the document, transmitting the acquired document information to an image forming device that prints the document, providing the terminal of a deliverer who delivers the document to the recipient on a chargeable basis with printing information that enables printing of the document by the image forming device and the recipient information, and allocating at least a charge for reprinting so as to be borne by the deliverer when the document is reprinted by the image forming device.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an information processing device and an information processing program. [Background technology]

[0002] Patent Document 1 discloses a printed matter distribution system that uses the services of a provider of the printed matter distribution system to enable distribution of printed matter to specific recipients without financial burden. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-197012 Summary of the Invention [Problem to be solved by the invention]

[0004] Conventionally, if you do not have an environment at home where you can print a document, you have to send a print job from home to a print server and then go to a convenience store, supermarket, or other location where an image forming device connected to the print server is installed to print the job.

[0005] One possible service involves visiting a location where the image forming device is installed on behalf of the recipient, printing the document, and delivering the printed document to the recipient. In this case, the delivery person delivering the document to the recipient performs the printing operation on the image forming device, which may result in the delivery person unnecessarily obtaining the document by reprinting or copying the document. There is room for improvement in preventing such fraudulent acts by delivery people that are not intended or expected by the recipient.

[0006] Therefore, the present invention aims to reduce the occurrence of fraudulent acts against documents by delivery personnel, compared to when the cost of reprinting a document on an image forming device is always borne by a user other than the delivery personnel who delivers the document to the recipient. [Means for solving the problem]

[0007] The information processing device of the first aspect includes a processor, which acquires recipient information including the name or title and address of the recipient of the document, as well as document information that forms the basis of the document, from the terminal of the sender of the document, transmits the acquired document information to an image forming device that prints the document, provides printing information that enables the document to be printed on the image forming device and the recipient information to the terminal of a delivery person who delivers the document to the recipient for a fee, and if the document is reprinted on the image forming device, allocates at least the reprinting fee to be borne by the delivery person.

[0008] The information processing device of the second aspect is the information processing device of the first aspect, and if the cause of the reprint is not the delivery person, the processor allocates the cost of the reprint to be borne by a user other than the delivery person.

[0009] The information processing device of the third aspect is the information processing device of the second aspect, and when the cause of the reprint is not the delivery person, the cause of the reprint is the image forming device, and when the cause of the reprint is the image forming device, the processor allocates the cost of the reprint to be borne by the manager of the image forming device.

[0010] An information processing device of a fourth aspect is an information processing device of any one of the first to third aspects, wherein the processor transmits setting information to the image forming device as settings related to printing of the document, the setting including at least one of a setting to prohibit reprinting and a setting to perform stapling processing to bind the recording medium.

[0011] An information processing device of a fifth aspect is an information processing device of the fourth aspect, in which the processor provides new printing information to the delivery person's terminal when it receives permission for the reprint from the sender's terminal that has received the reprint request sent from the delivery person's terminal.

[0012] An information processing device of a sixth aspect is an information processing device of any one of the first to fifth aspects, wherein when the processor reprints the document using the image forming device, the processor charges the delivery person a higher fee for the reprint than for the initial printing.

[0013] The information processing program of the seventh aspect causes a computer to execute a process of acquiring recipient information, including the name or title and address of the recipient of the document, and document information that forms the basis of the document, from the terminal of the sender of the document, sending the acquired document information to an image forming device that prints the document, providing printing information that enables the document to be printed on the image forming device and the recipient information to the terminal of a delivery person who delivers the document to the recipient for a fee, and if the document is reprinted on the image forming device, allocating at least the cost of the reprint to be borne by the delivery person. [Effects of the Invention]

[0014] According to the first and seventh aspects, the occurrence of fraudulent acts against documents by delivery personnel is reduced compared to when the cost of reprinting a document on an image forming device is always borne by a user other than the delivery personnel who delivers the document to the recipient.

[0015] According to the second aspect, it is possible to secure more delivery personnel than in the case where the delivery personnel always bear the cost of reprinting documents on the image forming device.

[0016] According to the third aspect, the person who caused the reprint can be made to pay the reprint fee.

[0017] According to the fourth aspect, the occurrence of fraudulent acts on documents by delivery personnel is suppressed compared to at least one of a setting that allows reprinting at the delivery personnel's discretion and a setting that does not allow stapling.

[0018] According to the fifth aspect, the work burden on the sender is reduced compared to when reprinting is uniformly prohibited.

[0019] According to the sixth aspect, the occurrence of fraudulent acts against documents by delivery personnel is reduced compared to when the fee for the first print and the fee for reprint are the same. [Brief explanation of the drawings]

[0020] [Figure 1] FIG. 1 is a diagram illustrating a schematic configuration of a document delivery system. [Figure 2] FIG. 2 is a block diagram showing the hardware configuration of a sender terminal, an information processing device, a delivery person terminal, and a recipient terminal. [Figure 3] FIG. 2 is a block diagram showing a hardware configuration of the image forming apparatus. [Figure 4] FIG. 1 is an explanatory diagram showing the flow of a document delivery system. [Figure 5] 10 is a flowchart showing the flow of a decision process performed by the information processing device. [Figure 6] 10 is a first example of a display displayed on the display unit of the delivery person terminal. [Figure 7] 10 is a second example of a display displayed on the display unit of the delivery person terminal. [Figure 8] 10 is a third example of a display displayed on the display unit of the delivery person terminal. [Figure 9] 10 is a fourth example of a display displayed on the display unit of the delivery person terminal. [Figure 10] 10 is a fifth example of a display displayed on the display unit of the delivery person terminal. DETAILED DESCRIPTION OF THE INVENTION

[0021] The document delivery system 20 according to this embodiment will be described below. FIG. 1 is a diagram showing the schematic configuration of a document delivery system 20. The document delivery system 20 is a system that allows a document recipient to receive a document printed by an image forming device from a sender without visiting the location where the image forming device is installed. The type of document is not particularly limited, and includes invoices, purchase orders, contracts, materials, etc. Furthermore, the sender and recipient may be natural persons or legal entities.

[0022] 1, the document delivery system 20 includes a sender terminal 10, an information processing device 30, a deliveryperson terminal 50, a recipient terminal 70, and an image forming device 90. The sender terminal 10, the information processing device 30, the deliveryperson terminal 50, the recipient terminal 70, and the image forming device 90 are connected via a network N and are capable of communicating with each other.

[0023] The sender terminal 10 is a terminal owned by the sender of the document. The information processing device 30 is a terminal owned by a predetermined business operator.

[0024] The delivery person terminal 50 is a terminal owned by a delivery person who delivers documents to recipients for a fee. A delivery person is a temporary delivery company that is hired each time a delivery request is made by a sender in the document delivery system 20. The delivery person has the following characteristics: (1) they are unfamiliar with operating the image forming device 90 and may make operational mistakes that result in missing or incomplete documents, (2) they are less trustworthy than professional delivery companies and may commit fraud, and (3) because they are temporary delivery companies, they are unable to determine the legitimacy of the documents they deliver.

[0025] As described above, the delivery person may be a temporary delivery company that is hired each time a delivery request is made from the sender, or may be a delivery company that specializes in deliveries. The payment to the delivery person may be in cash, or may be in the form of points, virtual currency, or other non-cash payment.

[0026] The recipient terminal 70 is a terminal owned by the recipient of the document. As an example, image forming device 90 is an image forming device installed in a location different from the recipient's address, such as a convenience store, a supermarket, etc. Note that image forming device 90 is not limited to being installed in an open location such as a convenience store or a supermarket, and may be installed in a location that is available only to a limited number of people, such as a company office.

[0027] 2 is a block diagram showing the hardware configurations of the sender terminal 10, the information processing device 30, the deliveryperson terminal 50, and the recipient terminal 70. The sender terminal 10, the information processing device 30, the deliveryperson terminal 50, and the recipient terminal 70 may, for example, be a general-purpose computer device such as a server computer or a personal computer (PC), a portable personal computer (notebook PC), a smartphone, or a tablet terminal. In this embodiment, for example, the information processing device 30 is a server computer, and the sender terminal 10, the deliveryperson terminal 50, and the recipient terminal 70 are smartphones. Note that the sender terminal 10, the information processing device 30, the deliveryperson terminal 50, and the recipient terminal 70 basically have a general computer configuration, so the information processing device 30 will be described as a representative.

[0028] 2, the information processing device 30 includes a CPU 31 (Central Processing Unit), a ROM 32 (Read Only Memory), a RAM 33 (Random Access Memory), a storage unit 34, an input unit 35, a display unit 36, and a communication unit 37. Each component is connected to each other via a bus 38 so as to be able to communicate with each other.

[0029] The CPU 31 is a central processing unit that executes various programs and controls each part. That is, the CPU 31 reads a program from the ROM 32 or the storage unit 34, and executes the program using the RAM 33 as a work area. The CPU 31 controls each of the above components and performs various arithmetic processing in accordance with the program stored in the ROM 32 or the storage unit 34. The CPU 31 is an example of a "processor."

[0030] The ROM 32 stores various programs and various data. The RAM 33 serves as a working area for temporarily storing programs or data.

[0031] The storage unit 34 is configured with a storage device such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory, and stores various programs and various data. In this embodiment, the storage unit 34 stores at least an information processing program for executing a determination process described below. The information processing program may be pre-installed in the information processing device 30, or may be stored in a non-volatile storage medium, or distributed via the network N and installed in the information processing device 30 as appropriate. Examples of non-volatile storage media include a CD-ROM, a magneto-optical disk, an HDD, a DVD-ROM, a flash memory, and a memory card.

[0032] The input unit 35 includes, for example, a pointing device such as a mouse, various buttons, a keyboard, a microphone, etc., and is used to perform various inputs.

[0033] The display unit 36 is, for example, a liquid crystal display, and displays various information. The display unit 36 may function as the input unit 35 by adopting a touch panel system.

[0034] The communication unit 37 is an interface for communicating with other devices. For this communication, for example, a wired communication standard such as Ethernet (registered trademark) or FDDI, or a wireless communication standard such as 4G, 5G, or Wi-Fi (registered trademark) is used.

[0035] When executing the information processing program, the information processing device 30 uses the hardware resources described above to execute processing based on the information processing program.

[0036] FIG. 3 is a block diagram showing the hardware configuration of the image forming apparatus 90. As shown in FIG. 3, the image forming apparatus 90 includes a control unit 100 that controls the operation of the image forming apparatus 90. The control unit 100 includes a CPU 101, a ROM 102, a RAM 103, and an input / output interface (=I / O) 104, which are connected via a bus 105 so as to be able to communicate with one another.

[0037] The CPU 101 is a central processing unit that executes various programs and controls each part. That is, the CPU 101 reads programs from the ROM 102 or the storage unit 106 described later, and executes the programs using the RAM 103 as a work area. The CPU 101 controls each of the above components and performs various arithmetic processing according to the programs recorded in the ROM 102 or the storage unit 106.

[0038] The ROM 102 stores various programs and various data. The RAM 103 serves as a working area for temporarily storing programs or data.

[0039] The I / O 104 is connected to a storage unit 106, a display unit 107, an operation unit 108, a document reading unit 109, an image forming unit 110, and a communication unit 111. Each of these units can communicate with the CPU 101 via the I / O 104.

[0040] The storage unit 106 is configured by a storage device such as an HDD, an SSD, or a flash memory, and stores various programs and various data.

[0041] For example, a liquid crystal display or an organic EL (Electro Luminescence) display is used for the display unit 107. The display unit 107 is integrally provided with a touch panel.

[0042] The operation unit 108 is provided with various operation keys such as a numeric keypad and a start key. The display unit 107 and the operation unit 108 receive various instructions from a user of the image forming apparatus 90. These various instructions include, for example, an instruction to start printing a document, an instruction to start copying a document, etc. The display unit 107 displays various information such as the results of processing executed in response to instructions received from the user and notifications regarding the processing.

[0043] The document reading unit 109 takes in documents one by one that are placed on a paper feed tray of an automatic document feeder (not shown) that is provided above the image forming apparatus 90, and optically reads the taken-in documents to obtain image information. Alternatively, the document reading unit 109 optically reads a document that is placed on a document tray such as a platen glass to obtain image information.

[0044] The image forming unit 110 forms, on a recording medium such as paper, an image based on image information obtained by reading by the document reading unit 109, image information obtained from an external PC or the like connected via the network N, or document information (described later) corresponding to printing information (described later) input to the image forming device 90.

[0045] The communication unit 111 is an interface for communicating with other devices. For this communication, for example, a wired communication standard such as Ethernet (registered trademark) or FDDI, or a wireless communication standard such as 4G, 5G, or Wi-Fi (registered trademark) is used.

[0046] Next, the basic flow of the document delivery system 20 will be described. 4 is an explanatory diagram showing the flow of the document delivery system 20. As an example, the document delivery system 20 proceeds in the order of (1) → (2) → (3) → (4) → (5).

[0047] First, in the document delivery system 20, as (1), recipient information including the recipient's name or title and address, and document information that is the basis of the document are transmitted from the sender terminal 10 to the information processing device 30. Note that as a prerequisite for (1), the sender has input the recipient information and document information into the sender terminal 10. The document information is electronic data to be printed by the image forming device 90, and examples include PDF data, Word data, PPT data, and Excel data.

[0048] Next, in the document delivery system 20, as (2), the information processing device 30 provides the deliveryperson terminal 50 with recipient information and print information that enables printing of a document on the image forming device 90. The deliveryperson then inputs the print information displayed on the deliveryperson terminal 50 into the image forming device 90. As an example, the recipient information and print information are provided as a message notification to a predetermined application, and the information processing device 30 transmits a message notification containing the recipient information and print information to the deliveryperson terminal 50. Specifically, the information processing device 30 transmits a delivery request to the deliveryperson terminals 50 of multiple deliverypersons registered as deliverypersons in the document delivery system 20, and transmits a message notification containing the recipient information and print information to the deliveryperson terminal 50 that first notifies the deliveryperson of acceptance of the delivery request. The print information is a multi-digit alphanumeric character, number, or alphabetic character set corresponding to the document information. The deliveryperson inputs the print information displayed on the deliveryperson terminal 50 into the image forming device 90, allowing the image forming device 90 to print the document indicated by the document information.

[0049] Next, in the document delivery system 20, as (3), the document information acquired in (1) above and setting information indicating settings related to document printing are transmitted to the image forming device 90 to which the printing information has been input from the information processing device 30. The delivery person then acquires the document indicated by the document information printed by the image forming device 90. As an example, the document printing settings include a setting to prohibit reprinting, a setting to perform stapling to bind the recording medium, a setting for the number of pages, a setting for the number of copies to be printed, a color mode setting, and an N-UP setting indicating whether to print multiple pages of a document on one page. Here, the information processing device 30 transmits setting information to the image forming device 90 as (3) above, in which at least the setting to prohibit reprinting and the setting to perform stapling to bind the recording medium are turned on, among the above document printing settings.

[0050] Next, in the document delivery system 20, as (4), the image forming device 90 transmits the execution result of the image forming device 90 that printed the document information to the information processing device 30. As an example, the execution result of the image forming device 90 may be normal information indicating that printing was completed normally, or abnormal information indicating that an abnormality occurred during printing. Note that the abnormality information includes information indicating the type of abnormality that occurred.

[0051] In the document delivery system 20, if printing fails on the image forming device 90, the delivery person delivers the failed-to-print document to the recipient. This prevents the document delivery system 20 from arbitrarily disposing of the failed-to-print document.

[0052] Finally, in the document delivery system 20, as (5), the recipient terminal 70 of the recipient who received the document delivered by the delivery person transmits completion information to the information processing device 30, indicating that receipt of the document has been completed. If the recipient checks the document delivered by the delivery person and finds any missing or incomplete parts in the document, the recipient may operate the recipient terminal 70 to transmit incomplete information, indicating that the received document is incomplete, rather than completion information, to the information processing device 30. If the delivery person delivers a document that failed to print, the recipient inputs information indicating that the document that failed to print has been received into the completion information or incomplete information, and transmits the input completion information or incomplete information from the recipient terminal 70 to the information processing device 30. If the recipient receives a document that failed to print, the recipient terminal 70 may transmit information indicating that the document that failed to print has been received to the sender terminal 10 without including information indicating that the document that failed to print has been received in the completion information or incomplete information.

[0053] Next, the person who pays the printing fee in the document delivery system 20 will be described. The document delivery system 20 registers account information such as the bank account holder and account number of each sender and delivery person. The account information is stored in the storage unit 34 of the information processing device 30. In the document delivery system 20, the information processing device 30 allocates the initial printing fee for one delivery request at the image forming device 90 to be borne by the sender. As a result, in the document delivery system 20, the initial printing fee is debited from the sender's bank account.

[0054] Furthermore, in the document delivery system 20, the information processing device 30 allocates the cost of printing the image forming device 90 for the second or subsequent times for one delivery request, i.e., the cost of reprinting, so that it is basically borne by the delivery person. The reprinting fee may be the amount necessary to print using the image forming device 90, or it may be that amount plus a handling fee. Furthermore, "charging the delivery person with the cost" may mean that the reprinting fee is deducted from the delivery person's bank account, or that the reprinting fee is deducted from the remuneration to be paid to the delivery person. As an example, in the document delivery system 20, the reprinting fee is deducted from the remuneration to be paid to the delivery person.

[0055] As described above, in the document delivery system 20, the information processing device 30 transmits setting information to the image forming device 90 that turns on the setting to prohibit reprinting. Furthermore, in the document delivery system 20, the image forming device 90 discards document information that has been printed once, regardless of the execution result. Furthermore, in the document delivery system 20, even if a delivery person inputs the same print information into the image forming device 90, the image forming device 90 does not transmit to the information processing device 30 a notification that the print information has been input. Therefore, in the document delivery system 20, the same image forming device 90 cannot reprint a document indicated by the same document information. However, if only one printing is permitted on the image forming device 90 for one delivery request from a sender, the sender would have to resubmit a delivery request if the printed document was lost or damaged, which would undesirably complicate the sender's work.

[0056] Therefore, in the document delivery system 20, if permission is given by the sender, multiple printings for one delivery request are permitted on the image forming device 90. In this case, as described above, in the document delivery system 20, the reprint fee is basically allocated to the delivery person, but if the delivery person were to bear the fee uniformly even when the cause of the reprint was not their fault, it is expected that the number of delivery people registered in the document delivery system 20 would decrease, which is undesirable.

[0057] As described above, who should bear the reprint fee is an issue in the document delivery system 20. In the present embodiment, as an example, the information processing device 30 determines who should bear the reprint fee in accordance with the processing of the flowchart shown in FIG.

[0058] 5 is a flowchart showing the flow of a determination process performed by information processing device 30 to determine who will bear the reprint fee when a document is reprinted by image forming device 90. The determination process is performed by CPU 31 reading out an information processing program from storage unit 34, expanding it into RAM 33, and executing it.

[0059] 5, the CPU 31 acquires reprint information indicating whether or not reprinting is permitted from the sender terminal 10. Then, the process proceeds to step S11. As an example, in the present embodiment, when a predetermined operation is accepted from the sender terminal 10 on a website or application corresponding to the document delivery system 20, the reprint information is transmitted from the sender terminal 10 to the information processing device 30. Specifically, after acquiring a reprint request for reprinting transmitted from the deliveryman terminal 50 to the sender terminal 10, the sender inputs the reprint information items on the website or application, taking into consideration the contents of the reprint request, and after completing the input, operates a send button (not shown) to transmit the reprint information.

[0060] In addition to the request for reprinting, a delivery person can attach an image to the request to prove that reprinting is necessary. For example, the delivery person can attach a photo of the damaged document.

[0061] The reprint information includes whether or not reprinting is permitted, and if reprinting is permitted, who will bear the reprinting fee.

[0062] In step S11, CPU 31 determines whether the reprint information acquired in step S10 permits reprinting, and if it determines that the reprint information permits reprinting (step S11: YES), proceeds to step S12. On the other hand, if CPU 31 determines that the reprint information does not permit reprinting (step S11: NO), the determination process ends.

[0063] In step S12, the CPU 31 allocates the reprint fee to be temporarily borne by the delivery person. Then, the process proceeds to step S13. As an example, the CPU 31 provisionally deducts a predetermined amount as the reprint fee from the remuneration to be paid to the delivery person, and sends a message to the delivery person terminal 50 indicating that the provisional deduction has been made.

[0064] In step S13, the CPU 31 provides new print information to the delivery person terminal 50, which enables the document to be reprinted by the image forming device 90. Then, the process proceeds to step S14. The new print information is a multi-digit alphanumeric character, number, or alphabetic character that is different from the previously provided information.

[0065] In step S14, the CPU 31 transmits the document information provided in step S13 to the image forming apparatus 90 to which the new print information has been input, and then the process proceeds to step S15.

[0066] In step S15, CPU 31 determines whether the person who pays the reprint fee included in the reprint information acquired in step S10 is a delivery person, and if it determines that the person who pays is a delivery person (step S15: YES), it proceeds to step S16. On the other hand, if CPU 31 determines that the person who pays is not a delivery person (step S15: NO), it proceeds to step S17.

[0067] In step S16, the CPU 31 determines that the reprint fee that was temporarily charged to the delivery person in step S12 should continue to be charged to the delivery person. In other words, the CPU 31 determines that the person who will pay the reprint fee is the "delivery person." Then, the determination process ends.

[0068] In step S17, CPU 31 allocates the reprint fee that was temporarily borne by the delivery person in step S12 to the administrator. In other words, CPU 31 determines that the person responsible for the reprint fee is the "administrator." In this case, CPU 31 cancels the provisional deduction of the reprint fee from the remuneration to be paid to the delivery person made in step S12, and allocates the canceled reprint fee to be borne by the administrator. The determination process then ends. The administrator may be the operator of the convenience store, supermarket, or the like in which image forming device 90 is installed, or the operator that manufactures image forming device 90.

[0069] As described above, in this embodiment, the CPU 31 acquires recipient information and document information from the sender terminal 10. The CPU 31 then transmits the acquired document information to the image forming device 90, which prints the document. The CPU 31 also provides the print information and recipient information to the delivery person terminal 50. When the document is reprinted using the image forming device 90, the CPU 31 allocates the reprint fee to the delivery person. This reduces the delivery person's motivation to commit fraudulent acts, such as fraudulently obtaining documents by reprinting, because the delivery person must bear the reprint fee. Fraudulent acts are acts by the delivery person that are not intended or expected by the recipient, such as the fraudulent acquisition of documents by reprinting. Therefore, this embodiment reduces the occurrence of fraudulent acts by the delivery person regarding documents, compared to when the reprint fee for documents on the image forming device 90 is always borne by a user other than the delivery person. Furthermore, this embodiment, in which the reprint fee is borne by the delivery person, is expected to ensure that the delivery person handles documents carefully to prevent soiling and damage.

[0070] Furthermore, in this embodiment, when the CPU 31 reprints a document using the image forming device 90, the delivery person is charged a higher fee for the reprint than for the initial printing. This reduces the likelihood of delivery people committing fraudulent acts against documents compared to when the fees for the initial printing and the reprinting are the same. As an example, the higher fee may be N (N is a natural number greater than or equal to 2) times the initial printing fee, or may be the initial printing fee plus a predetermined amount.

[0071] Furthermore, in this embodiment, if the delivery person is not responsible for the reprint, the CPU 31 allocates the reprint fee to a user other than the delivery person. As a result, this embodiment makes it possible to secure more delivery people than if the delivery person always paid the fee for reprinting documents on the image forming device 90.

[0072] Furthermore, in this embodiment, when the cause of the reprint is not the delivery person, it is considered that the cause of the reprint is the image forming device 90. When the cause of the reprint is the image forming device 90, for example, it includes when the cause is the image forming device 90 itself and when it is the manager, who is an example of a user other than the delivery person. Here, when the cause is the image forming device 90 itself, it is, for example, when a malfunction or defect occurs in a part of the image forming device 90. When the cause is the manager, it is, for example, when the manager intentionally or negligently stores recording media of a different size than the specified paper size in the paper tray.

[0073] If the cause of the reprint is the image forming device 90, the CPU 31 allocates the reprint fee to be borne by the manager of the image forming device 90. In this way, according to this embodiment, the person who caused the reprint can be made to bear the reprint fee.

[0074] Note that the case where the cause of the reprint is not the delivery person is not limited to the case where the cause of the reprint is the image forming device 90, but may also be the case where the cause of the reprint is the sender or the recipient. Also, the example of the user other than the delivery person is not limited to the administrator, but may be another user such as the sender or the recipient.

[0075] In addition, in this embodiment, the CPU 31 transmits setting information to the image forming device 90 that sets the document printing settings to prohibit reprinting and to perform stapling, which binds recording media. By setting the setting to prohibit reprinting to ON, it is possible to prevent fraudulent acts, such as a delivery person reprinting a document and illegally obtaining the document. Furthermore, by setting the setting to perform stapling to ON, if a delivery person copies a printed document, it is possible to determine whether or not the document has been copied by checking the fold, etc., and therefore it is possible to prevent fraudulent acts, such as a delivery person copying a document and illegally obtaining the document. Therefore, according to this embodiment, it is possible to prevent fraudulent acts against documents by delivery people compared to when at least one of the settings allows reprinting at the delivery person's discretion and does not perform stapling.

[0076] Furthermore, in this embodiment, when the CPU 31 receives permission for reprinting from the sender terminal 10 that has received the reprint request sent from the deliveryman terminal 50, it provides new print information to the deliveryman terminal 50. If reprinting on the image forming device 90 were uniformly prohibited, the sender would have to resubmit a delivery request and start over if the printed document were lost or damaged, which would be undesirable and would complicate the sender's work. However, with the configuration described above, this embodiment reduces the sender's workload compared to when reprinting is uniformly prohibited.

[0077] Next, a display example in the document delivery system 20 will be described. 6 is a first display example displayed on the display unit 56 of the deliveryperson terminal 50. When the CPU 51 of the deliveryperson terminal 50 acquires a delivery request transmitted from the information processing device 30, the CPU 51 causes the display unit 56 to display the display example shown in FIG.

[0078] The display unit 56 shown in FIG. 6 displays message information 40, a Yes button 41, and a No button 42.

[0079] The message information 40 shows various messages to the delivery person. As an example, in FIG. 6, the message information 40 shows "We have a delivery request. Delivery address: XX city, YY town 12345. Would you like to accept?" The delivery person considers the delivery address displayed as the message information 40 and decides whether to accept the delivery request.

[0080] 6, if the delivery person operates the Yes button 41, the CPU 51 sends an acceptance request to the information processing device 30 as a notice of acceptance of the delivery request. On the other hand, if the delivery person operates the No button 42 while the display example shown in FIG. 6 is being displayed, the CPU 51 changes the content displayed on the display unit 56 to predetermined display content.

[0081] Fig. 7 is a second display example displayed on the display unit 56 of the deliveryman terminal 50. The display example shown in Fig. 7 shows the state after the delivery request sent from the deliveryman terminal 50 has been accepted by the information processing device 30. When the delivery request is accepted, the information processing device 30 sends a message notification to the deliveryman terminal 50 that includes recipient information and printing information.

[0082] The display unit 56 shown in Fig. 7 displays message information 40 and a reprint request button 43. As an example, in Fig. 7, the message information 40 displays "Accepted. Delivery address: XX city, YY town 12345 Recipient: Mr. / Ms. ABC Printing information: 123456 Please print at a nearby store." The delivery person can input the printing information "123456" displayed as the message information 40 into the image forming device 90, thereby allowing the image forming device 90 to print the document indicated by the document information.

[0083] The reprint request button 43 is a button for opening a request screen for sending a reprint request to the sender terminal 10.

[0084] Fig. 8 is a third display example displayed on the display unit 56 of the delivery person terminal 50. The display example shown in Fig. 8 shows a request screen after operating the reprint request button 43. The display unit 56 shown in Fig. 8 displays message information 40, item information 44, check boxes 45, a comment field 46, an image selection section 47, a send button 48, and a back button 49.

[0085] As an example, in FIG. 8, the message information 40 displays a message requesting reprinting, saying "<Reprint request> I would like to request reprinting."

[0086] The item information 44 indicates the items corresponding to the check boxes 45. As an example, in Fig. 8, "damaged" is displayed as the item information 44A, and "lost" is displayed as the item information 44B.

[0087] The check box 45 includes two check boxes, a check box 45A and a check box 45B, and it is possible to check either one of them. As an example, in Fig. 8, a check mark is placed in the check box 45A.

[0088] The comment field 46 is a section where the delivery person can enter comments to be attached to the reprint request. As an example, the comment field 46 shown in FIG. 8 shows the state after a comment has been entered, with the comment "Damage occurred during printing." displayed.

[0089] The image selection section 47 is a section where an image (hereinafter referred to as "proof image") to be attached to the reprint request to prove that reprinting is necessary can be selected. The image selection section 47 is provided with a selection button 47A that accepts the delivery person's selection of a proof image. When the selection button 47A is operated, a proof image selection screen (not shown) is displayed. The image selection section 47 then displays the proof image selected on the selection screen. As an example, the image selection section 47 shown in FIG. 8 displays "Image 1.pdf" as the proof image selected by the delivery person, and indicates the file name and file type of the proof image.

[0090] The send button 48 is a button for sending a reprint request to the sender terminal 10. The back button 49 is a button for changing the display content of the display unit 56 to a predetermined screen.

[0091] 9 is a fourth example of a display displayed on the display unit 56 of the deliveryperson terminal 50. The display example shown in FIG. 9 shows the state after the reprint request sent from the deliveryperson terminal 50 has been permitted.

[0092] The display unit 56 shown in FIG. 9 displays the message information 40 and a reprint request button 43.

[0093] As an example, in FIG. 9, the message information 40 displays "Reprinting has been permitted. Delivery address: 12345 YY Town, XX City, Recipient: Mr. / Ms. ABC, Printing information: 456789. Please print at a nearby store. XX yen will be temporarily deducted from your fee for the reprint." The delivery person can reprint the document indicated by the document information on the image forming device 90 by inputting the printing information "456789" displayed as the message information 40 into the image forming device 90. In this embodiment, as shown in the message information 40, if reprinting is permitted, the delivery person is notified that the reprinting fee will be temporarily borne by the delivery person.

[0094] 10 is a fifth display example displayed on the display unit 56 of the delivery person terminal 50. The display example shown in FIG. 10 shows the state after completion information has been sent from the recipient terminal 70 to the information processing device 30.

[0095] The display unit 56 shown in FIG. 10 displays message information 40 and a back button 49.

[0096] 10, the message information 40 displays, "Receipt has been confirmed by the recipient. Delivery address: XX city, YY town 12345 Recipient: Mr. / Ms. ABC It has been confirmed that the cause of the reprint was a malfunction of the image forming device. Therefore, the provisionally deducted fee will be cancelled." In this embodiment, as shown in the message information 40 above, when receipt is confirmed by the recipient, the delivery person is notified whether the reprint fee that was temporarily charged to the delivery person will remain their responsibility.

[0097] (others) In the above embodiment, the sender operates the sender terminal 10 to determine who will bear the reprint fee, but this is not limiting, and the reprint fee may be determined without requiring any operation by the sender. As an example, if the information processing device 30 determines that the cause lies in the image forming device 90 itself based on the execution results of the image forming device 90 obtained from the image forming device 90, the information processing device 30 may allocate the reprint fee to be borne by the administrator of the image forming device 90, without requiring any operation by the sender.

[0098] In the above embodiment, the document printing settings, which include a setting to prohibit reprinting and a setting to perform stapling, are transmitted to the image forming device 90. However, the present invention is not limited to this, and the information processing device 30 may transmit to the image forming device 90 setting information which includes at least one of a setting to prohibit reprinting and a setting to perform stapling.

[0099] In the above embodiment, the setting to prohibit reprinting may be turned on by the sender operating the sender terminal 10, or may be automatically performed on the information processing device 30 side without human intervention.

[0100] In each of the above embodiments, the term "processor" refers to a processor in a broad sense, and includes general-purpose processors (e.g., CPU: Central Processing Unit, etc.) and dedicated processors (e.g., GPU: Graphics Processing Unit, ASIC: Application Specific Integrated Circuit, FPGA: Field Programmable Gate Array, programmable logic device, etc.).

[0101] Furthermore, the operations of the processor in each of the above embodiments may be performed not only by a single processor but also by multiple processors located at physically separate locations working together. Furthermore, the order of the operations of the processor is not limited to the order described in each of the above embodiments and may be changed as appropriate. [Explanation of symbols]

[0102] 30 Information processing equipment 31 CPU (an example of a processor)

Claims

1. a processor; The processor: Acquire recipient information including the name or title and address of the recipient of the document, as well as document information on which the document is based, from the terminal of the sender of the document; transmitting the acquired document information to an image forming device that prints the document; providing print information that enables printing of the document on the image forming device and the recipient information to a terminal of a delivery person who delivers the document to the recipient for a fee; When the document is reprinted by the image forming device, at least the reprint fee is temporarily allocated to the delivery person. Information processing device.

2. The processor: The information processing device according to claim 1 , wherein if the delivery person is not responsible for the reprinting, the reprinting fee is allocated to a user other than the delivery person.

3. If the cause of the reprinting is not the delivery person, the cause of the reprinting is the image forming device, The processor:

3. The information processing apparatus according to claim 2, wherein if the cause of the reprinting is the image forming apparatus, the charge for the reprinting is allocated to an administrator of the image forming apparatus.

4. The processor: An information processing device according to any one of claims 1 to 3, wherein setting information including at least one of a setting to prohibit reprinting and a setting to perform stapling processing to bind the recording medium is sent to the image forming device as settings related to the printing of the document.

5. The processor: An information processing device as described in claim 4, wherein when permission for the reprinting is obtained from the sender's terminal that has received the reprint request for the reprint sent from the delivery person's terminal, new printing information is provided to the delivery person's terminal.

6. The processor:

6. The information processing device according to claim 1, wherein when the document is reprinted by the image forming device, the delivery person is charged a higher fee for the reprint than for the initial printing.

7. On the computer, Acquire recipient information including the name or title and address of the recipient of the document, as well as document information on which the document is based, from the terminal of the sender of the document; transmitting the acquired document information to an image forming device that prints the document; providing print information that enables printing of the document on the image forming device and the recipient information to a terminal of a delivery person who delivers the document to the recipient for a fee; When the document is reprinted by the image forming device, at least the reprint fee is temporarily allocated to the delivery person. An information processing program for executing processing.

Images