Information processing device, information processing method, and information processing program

Abstract

To provide an information processor, a method for processing information, and an information processing program that can provide information related to a product around the time when the product is completed.SOLUTION: The information processor includes: a reception unit for receiving ordered product information on a product that a customer ordered and the table number of the customer; a kitchen-side display unit for displaying the product based on the ordered product information received by the reception unit; a pantry-side display unit having a first display region for displaying the product based on the ordered product information received by the reception unit and a second display region for displaying the product cooked in the kitchen on the basis of the ordered product information; and a display control unit for controlling the kitchen-side display unit and the pantry-side display unit, controlling so that the table number is displayed in the second display region before the product based on the ordered product information is completed and at least one of a product and a dish which can be served to the customer is displayed in the second display region before the product is completed, and controlling so that the product, the item related to the product, and the table number are displayed in the second display region after the product based on the ordered product information is completed.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, an information processing method, and an information processing program. [Background technology]

[0002] In facilities such as restaurants, there are ordering systems that accept product orders from customers. The ordering system described in Patent Document 1 is equipped with a display unit (kitchen-side display unit) in the kitchen. When the ordering system accepts a product order from a customer, it displays the order details on the kitchen-side display unit. When displaying the order, the ordering system also displays a list of products that have not yet been provided to the customer on the kitchen-side display unit. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2009-289216 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the ordering system described in Patent Document 1 displays the contents of the products on a kitchen display, so pantry staff (floor staff) cannot see the kitchen display. In restaurants and other establishments, when serving finished products to customers, tableware must be provided, and various other items (e.g., rice, bread, salad, soup, etc.) must be served in addition to the main product. As restaurants and other establishments are required to operate more efficiently, employees are also required to operate appropriately and efficiently when serving tableware and various other items to customers.

[0005] The present disclosure provides an information processing device, an information processing method, and an information processing program that provide information on items linked to a product before and after the product is completed. [Means for solving the problem]

[0006] An information processing device of one embodiment includes a reception unit that receives order item information regarding items ordered by a customer and the table number of the table at which the customer is seated; a kitchen display unit that displays items based on the order item information received by the reception unit; a pantry display unit that has a first display area that displays items based on the order item information received by the reception unit and a second display area that displays items cooked by the kitchen based on the order item information; and a display control unit that controls the kitchen display unit and the pantry display unit to display the table number and at least one of items and tableware that can be served to the customer before the items based on the order item information are completed in the second display area before the items based on the order item information are completed, and to display the items, items associated with the items, and the table number in the second display area after the items based on the order item information are completed. [Effects of the Invention]

[0007] According to one aspect, information on items linked to a product can be provided before and after the product is completed. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram illustrating an information processing device according to an embodiment. [Figure 2] 10A and 10B are first diagrams illustrating an example of content displayed on the pantry-side display unit, in which (A) shows an example of the display before product A1 is completed, and (B) shows an example of the display after product A1 is completed. [Figure 3] FIG. 1 is a block diagram illustrating an information processing device according to an embodiment. [Figure 4] FIG. 10 is a diagram for explaining a case where there are multiple pantry-side display units. [Figure 5] FIG. 10 is a diagram for explaining a case where there is one pantry-side display unit. [Figure 6] FIG. 10 is a first diagram for explaining a specific example of the content displayed on the pantry-side display unit. [Figure 7]FIG. 2 is a second diagram for explaining a specific example of the content displayed on the pantry-side display unit. [Figure 8] FIG. 10 is a third diagram for explaining a specific example of the content displayed on the pantry-side display unit. [Figure 9] 1 is a flowchart illustrating an information processing method according to an embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0009] An embodiment will be described below.

[0010] [Overview of information processing device 1] First, an overview of an information processing device 1 according to an embodiment will be described. FIG. 1 is a diagram illustrating an information processing device 1 according to an embodiment. Fig. 2 is a first diagram for explaining an example of the content displayed on the pantry-side display unit 222. Fig. 2(A) shows an example of the display before product A1 is completed, and Fig. 2(B) shows an example of the display after product A1 is completed.

[0011] The information processing device 1 may be configured as, for example, a product display device that displays ordered products, etc. The information processing device 1 may also be configured as, for example, a product display device that displays products, items, tableware, etc. related to ordered products. The information processing device 1 may be, for example, a computer such as a server, a desktop, a laptop, or a tablet.

[0012] The information processing device 1 is disposed, for example, in a store that sells products and in a management headquarters that manages the store, and receives orders for products to be sold at the store. An example of a store may be various facilities, such as a restaurant, that provide products in response to customer orders. In this case, the products may be food sold at a restaurant, food served at a hotel, etc. For example, when the information processing device 1 receives an order for a product, it displays a message indicating that when the product is served, specifically when an order for multiple products is received and one of the multiple products is served first, items related to the product (for example, tableware, etc.) will also be served. In the following, an example of selling ordered products will be described using a case where food is served at a restaurant.

[0013] Specifically, first, the information processing device 1 receives order item information related to an order for a product. In this case, the information processing device 1 may receive the order item information from, for example, an order terminal 100 used by a customer or the like to order a product. The order item information may include information such as the product ordered by the customer and the table number of the table at which the customer is seated. When the information processing device 1 receives the order item information, it displays the contents of the product (ordered product) based on the order item information on the multiple display units 22. For example, if the store is a restaurant, the multiple display units 22 may be a kitchen side display unit 221, a pantry side display unit 222, etc. (see FIG. 1).

[0014] The pantry-side display unit 222 may have, for example, a first display area 222a that displays all ordered items for each order item information (for example, for each order), as well as related items and items (see FIG. 2). The pantry-side display unit 222 may also have, for example, a second display area 222b that displays the ordered items (for example, the cooked food) to be served when the ordered items (for example, the cooked food) are served to the customer (see FIG. 2).

[0015] As shown in an example in Figure 2(A), before the information processing device 1 serves the ordered product A (A1, A2) based on the order information to the customer (e.g., before the dish is completed), it displays the product A2 and tableware that can be served to the customer before serving the product A1 in the second display area 222b. As shown in an example in Figure 2(B), when the information processing device 1 provides the ordered product A1 to the customer (e.g., after the dish is completed), the information processing device 1 displays the product A1 and the product B linked to the product A1 in the second display area 222b.

[0016] As an example, if product A1 is pasta or the like and product A2 is salad or the like, product A2 is provided to the customer before product A1 is provided, so the information processing device 1 displays the name (or contents) of product A2 (salad) and the tableware in the second display area 222b before product A1 (pasta) is completed. In addition, as an example of this case, after the product A1 (pasta) is completed, the information processing device 1 displays the name (or contents) of the product A1 (pasta) in the second display area 222b.

[0017] As another example, if product A1 is a hamburger steak (a set of hamburger steak and rice) or the like and product A2 is a salad or the like, product A2 is provided to the customer before product A1 is provided, so the information processing device 1 displays the name (or contents) of product A2 (salad) and the tableware in the second display area 222b before product A1 (hamburger steak) is completed. As an example of this case, after the product A1 (hamburger steak) is completed, the information processing device 1 displays the names (or contents) of the product A1 (hamburger steak) and the product B (rice) linked to the product A1 in the second display area 222b.

[0018] Here, the information processing device 1 may, for example, display in the first display area 222a and the second display area 222b the table number of the table where the customer is seated (for example, "1," "2," "3," etc.) in response to the product order.

[0019] [Details of information processing device 1] Next, the information processing device 1 according to an embodiment will be described in detail. FIG. 3 is a block diagram illustrating an information processing device 1 according to an embodiment. FIG. 4 is a diagram for explaining a case where there are a plurality of pantry-side display units 222. In FIG. FIG. 5 is a diagram for explaining a case where there is one pantry-side display unit 222. In FIG. FIG. 6 is a first diagram for explaining a specific example of the content displayed on pantry-side display unit 222. As shown in FIG. FIG. 7 is a second diagram for explaining a specific example of the content displayed on pantry-side display unit 222. As shown in FIG. FIG. 8 is a third diagram for explaining a specific example of the content displayed on pantry-side display unit 222. As shown in FIG.

[0020] As illustrated in FIG. 3, the information processing device 1 includes, for example, a communication unit 21, a display unit 22 (e.g., a kitchen-side display unit 221 and a pantry-side display unit 222), a memory unit 23, and a control unit 10. The communication unit 21, the display unit 22, and the memory unit 23 may be an embodiment of an output unit. The control unit 10 includes, for example, a reception unit 11 and a display control unit 12. The control unit 10 may be configured, for example, by an arithmetic processing unit of the information processing device 1. The control unit 10 (e.g., an arithmetic processing unit) may realize the functions of each unit (e.g., the reception unit 11 and the display control unit 12) by, for example, appropriately reading and executing various programs stored in the memory unit 23.

[0021] The communication unit 21 is capable of transmitting and receiving various types of information to and from devices external to the information processing device 1 (external devices), for example.

[0022] The display unit 22 is capable of displaying, for example, various characters, symbols, images, etc. The display unit 22 includes, for example, a kitchen-side display unit 221 and a pantry-side display unit 222.

[0023] The kitchen display unit 221 displays products based on the order information received by the reception unit 11. The kitchen display unit 221 may be, for example, a display placed in a kitchen of a restaurant. The kitchen display unit 221 may be, for example, placed for each cooking step. An example of a cooking step may be a pizza step and a pasta step. That is, there may be, for example, one or more kitchen display units 221. The kitchen display unit 221 allows, for example, kitchen staff to check the displayed content.

[0024] Pantry-side display unit 222 may be, for example, a display placed in a serving room of a restaurant, etc. Pantry-side display unit 222 allows, for example, floor staff to check the displayed content.

[0025] The pantry-side display section 222 has a first display area 222a and a second display area 222b. The first display area 222a displays products based on the order item information received by the reception unit 11. The first display area 222a groups the order item information (each order) and displays all products for each group. For example, if one piece of order item information includes the order details of product A1 and product A2, the pantry side display unit 222 displays the names of products A1 and A2 (order details) based on the control of the control unit 10 (see FIG. 2).

[0026] The second display area 222b displays, for example, the products, items, tableware, etc. to be served to the customer. The second display area 222b displays, for example, product A2 that can be served before the products are completed, tableware when product A2 is served to the customer first out of multiple products A1 and A2, and product A1 and item B linked to product A1 after product A1 is completed (see FIG. 2). That is, as an example, the second display area 222b may display product A1, etc., prepared by the kitchen based on the order item information.

[0027] 4, there may be multiple pantry-side display units 222. In this case, a first pantry-side display unit 2221 may display a first display area 222a. A second pantry-side display unit 2222, which is different from the first pantry-side display unit 2221, may display a second display area 222b. The display of each of the first pantry-side display unit 2221 and the second pantry-side display unit 2222 is controlled by the control unit 10.

[0028] 5, there may be one pantry-side display unit 222. In this case, the display area of ​​the single pantry-side display unit 222 may be divided to display a first display area 222a and a second display area 222b. The display of the pantry-side display unit 222 (first display area 222a and second display area 222b) is controlled by the control unit 10.

[0029] The pantry-side display unit 222 may also include a third display area (not shown) that displays, for example, the elapsed time since the completion of cooking of the first completed product (e.g., for each completed product). In this case, the third display area may switch display when a second or subsequent product is completed to display the elapsed time since the completion of cooking of that product. The third display area may be arranged in one pantry-side display unit 222 together with at least one of the first display area 222a and the second display area 222b, or may be arranged in either the first pantry-side display unit 2221 or the second pantry-side display unit 2222. Alternatively, the third display area may be arranged in a third pantry-side display unit 2223 (see FIG. 1) that is different from the first pantry-side display unit 2221 and the second pantry-side display unit 2222.

[0030] The storage unit 23 may store, for example, various information and programs. Examples of the storage unit 23 may be a memory, a solid state drive, a hard disk drive, etc. Note that the storage unit 23 may be, for example, a storage area on a cloud.

[0031] The storage unit 23 may store product information that associates a product with an item linked to the product. That is, if the product is a main dish, the item may be a side dish. The main dish and side dish may be, for example, dishes served to a customer at the same time. As a specific example, if the main dish is a hamburger steak, the side dish may be rice and bread. The side dish may also be a condiment such as dressing, sauce, and soy sauce. In this case, the product information may be, for example, information that associates the product "hamburger steak" with the items "rice," "bread," and condiments. The product information may also be, for example, information that associates the product with the items and the equipment (e.g., tableware) required for the product and the items. The product information is associated in advance according to the product and the items (dishes) served at the store (restaurant).

[0032] The product information stored in the storage unit 23 may record products that can be served to customers before the products are completed. That is, products that can be served before the products are completed may be dishes such as salads and soups. The product information is set in advance according to the products (dishes) served in the store (restaurant).

[0033] The receiving unit 11 receives the order information via the communication unit 21, for example. In this case, the reception unit 11 may receive the order information from, for example, an order terminal 100 used by a customer or the like to order a product. Alternatively, the reception unit 11 may receive the order information from an order terminal 100 (for example, a POS terminal or the like) used by an employee or the like of a restaurant. Furthermore, the reception unit 11 may receive the order item information from the order terminal 100 via, for example, a server (not shown) located in the restaurant or a management headquarters that manages the restaurant.

[0034] Here, the reception unit 11 receives order information relating to the products ordered by the customer and the table number of the table at which the customer is seated. That is, the order information records the contents of the products ordered by the customer and the table number (order contents), etc. The reception unit 11 may also receive order information including the number of customers seated at the same table. That is, for example, when a group of customers consisting of multiple customers visits the restaurant, the order information may record the number of customers constituting that group. In this case, the order information may record the number of customers in one group seated at one table (which may include a group of tables constituting multiple tables). An example of one group may be a group consisting of all multiple customers who visited the restaurant, or a group consisting of any customers (one or more customers) among the multiple customers who visited the restaurant grouped by accounting unit, or any other group divided into various units.

[0035] The display control unit 12 controls the kitchen side display unit 221 and the pantry side display unit 222. For example, when multiple kitchen display units 221 are provided for each cooking step, display control unit 12 controls so that the details of the product based on the order information are displayed on the kitchen display unit 221 provided at the step where that product is to be cooked. In this case, display control unit 12 may, for example, control so that the details of the product are displayed on the kitchen display unit 221 corresponding to the step where that product is to be cooked, based on display correspondence information that associates the product, the step where that product is to be cooked, and the kitchen display unit 221 provided at that step. Here, the above-mentioned storage unit 23 may, for example, store the display correspondence information.

[0036] The display control unit 12 controls the pantry side display unit 222 (first display area 222a and second display area 222b) to display predetermined content based on the order information.

[0037] In this case, the display control unit 12 controls the pantry side display unit 222 to group items by order information (each order), and display all items for each group in the first display area 222a. That is, the display control unit 12 controls the pantry side display unit 222 to display all items recorded in one piece of order information in association with table numbers in the first display area 222a. 6, the display control unit 12 groups the order information of the products ordered by the customer (pasta and salad) into one group, and displays pasta, salad, and table number "1" in the first display area 222a. Similarly, as an example, the display control unit 12 groups the order information of the products ordered by the customer (pizza and salad) into one group, and displays pizza, salad, and table number "2" in the first display area 222a.

[0038] Furthermore, the display control unit 12 displays predetermined content in the second display area 222b, for example, before one or more products based on the order information are completed. Specifically, the display control unit 12 performs control to display, in the second display area 222b, a table number and at least one of products and tableware that can be served to customers before the products are completed, for example, before the products based on the order information are completed. As a specific example, the products that can be served to customers before the products are completed may be dishes such as salads and soups, as described above. In this case, the display control unit 12 may perform control to display products that can be provided to the customer before the products are completed in the second display area 222b, based on the product information stored in the memory unit 23. That is, based on the order item information accepted by the acceptance unit 11 and the product information stored in the memory unit 23, if the products recorded in the order item information include a product that can be provided to the customer before the products recorded in the product information are completed, the display control unit 12 performs control to display the product that can be provided to the customer in the second display area 222b.

[0039] Furthermore, the display control unit 12 displays tableware, for example, when a product based on the order item information (e.g., a product that can be served to a customer before the product is completed) is first displayed in the second display area 222b, i.e., when content related to the product based on the order item information is first displayed in the second display area 222b. That is, when the reception unit 11 first receives order item information related to a product ordered by a customer seated at a table, the display control unit 12 may control the display of tableware related to the product based on the order item information in the second display area 222b. The tableware may be, for example, silverware such as spoons, forks, and knives, as well as chopsticks. A predetermined number of sets of tableware may be prepared in advance. As a specific example, the number of sets of tableware may be set according to the number of people in a group, such as one set, two sets, three sets, four sets, or six sets. When the tableware is displayed in the second display area 222b, a store employee can carry the product and a predetermined number of tableware to the table where the customer is seated.

[0040] In the above case, as shown in an example in Fig. 6, the display control unit 12 displays salad, tableware (silver), and table number "1" in the second display area 222b based on the order item information of the products (pasta and salad) ordered by the customer. Similarly, as an example, the display control unit 12 displays salad, tableware (silver), and table number "2" in the second display area 222b based on the order item information of the products (pizza and salad) ordered by the customer.

[0041] For example, after one or more products based on the order item information are completed, the display control unit 12 displays predetermined content in the second display area 222b. Specifically, for example, after a product based on the order item information is completed, the display control unit 12 controls the display so that the product, an item linked to the product, and a table number are displayed in the second display area 222b. Here, as an example, the product may be a main dish, and the item linked to the product may be a side dish. As a specific example, if the main dish is a hamburger steak, the side dishes may be rice and bread. In this case, the display control unit 12 may specify an item linked to the item based on the order item information accepted by the acceptance unit 11 based on the item information stored in the memory unit 23, and may control to display the specified item in the second display area 222b after the item is completed. That is, based on the order item information accepted by the acceptance unit 11, the completed item among the items included in the order item information, and the item information stored in the memory unit 23, the completed item and an item linked to the completed item that is recorded in the item information and is to be provided to the customer at the same time as the completed item, in the second display area 222b.

[0042] As an example of this case, as illustrated in Figure 7, when the pasta is completed based on the order information of the products (pasta and salad) ordered by the customer, the display control unit 12 displays the pasta and table number "1" in the second display area 222b.

[0043] As another example, when a kitchen staff member completes a product, he or she performs a touch operation (delete operation) of the product displayed on the kitchen display unit 221. For example, when the display control unit 12 receives deletion information based on the touch operation (for example, information recording the completed product), the display control unit 12 may perform control so that the details of the completed product recorded in the deletion information are displayed in the second display area 222b. Furthermore, for example, when a touch operation (delete operation) is performed on the kitchen display unit 221, the display control unit 12 may erase the display of the product (completed product) corresponding to the touch operation from the kitchen display unit 221.

[0044] In addition, when the reception unit 11 receives order information based on multiple items being ordered at the same table, the display control unit 12 may control the display of the multiple items in the first display area 222a in the first mode 201 (see Figure 6). When there is a product that can be provided before the multiple products based on the order information are completed, the display control unit 12 may change the display mode of the available product displayed in the first display area 222a to the second mode 202 (see FIG. 6). Furthermore, when the available product is displayed in the second display area 222b, the display control unit 12 may change the display mode of the available product displayed in the second display area 222b to the second mode 202 (see FIG. 6). When at least one of the multiple products based on the order information is completed and the completed product is provided to the customer, the display control unit 12 may change the display mode of the provided product, which is displayed in the first display area 222a, to the third mode 203 (see Figure 7).

[0045] For example, when displaying a plurality of products and items based on the order item information in association with each other in the first display area 222a, the display control unit 12 displays them in the first format 201 at first. Next, the display control unit 12 displays, for example, products (such as salads, for example) that can be provided to the customer before the products are completed in the second display area 222b. In this case, the display control unit 12 displays, for example, the products (such as salads, for example) that can be provided to the customer, which are displayed in the second display area 222b, in the second manner 202. Furthermore, the display control unit 12 displays, for example, the products (such as salads, for example) that can be provided to the customer, which are displayed in the first display area 222a, in the second manner 202. Next, when a product that can be provided to a customer (e.g., a salad) is provided to the customer, the display control unit 12 displays the product displayed in the first display area 222a in the third manner 203. In this case, for example, when a floor staff member provides the product and items to the customer, the floor staff performs a touch operation (deletion operation) of the product and items displayed in the second display area 222b. For example, when the display control unit 12 receives deletion information (e.g., information recording the product and items to be provided to the customer) based on the touch operation, the display control unit 12 may control to change the product and items recorded in the deletion information and displayed in the first display area 222a to the third manner 203. The differences between the first manner 201, the second manner 202, and the third manner 203 may be differences in the color of the text displayed in the first display area 222a, differences in the highlighting of the text, or other differences in the manner in which the product (including items) provided to the customer, the product (including items) available to the customer, and the product (including items) not provided to the customer can be distinguished.

[0046] 6, when the salad can be presented to the customer based on the order item information of the products (pasta and salad) ordered by the customer, the display control unit 12 displays the salad in the second aspect 202 and the pasta in the first aspect 201 in the first display area 222a. Similarly, when the salad can be presented to the customer based on the order item information of the products (pizza and salad) ordered by the customer, the display control unit 12 displays the salad in the second aspect 202 and the pizza in the first aspect 201 in the first display area 222a. Note that these cases illustrate the case where the pasta and pizza are not yet completed.

[0047] Furthermore, for example, when a touch operation (deletion operation) is performed on the second display area 222b, the display control unit 12 may erase the display of the product (including products, items, tableware, etc.) (in the above-mentioned example, salad, etc.) corresponding to the touch operation from the second display area 222b. In this case, as illustrated in Fig. 7, for example, the display control unit 12 displays the provided product (in the above-mentioned example, salad, etc.) displayed in the first display area 222a in the third manner 203. Here, the clearing operation may be performed when the product is provided to the customer (for example, at the time of providing, etc.), or may be performed after the product is provided to the customer. Therefore, in the present disclosure, when changing the display mode to the third mode, "when the completed product is provided to the customer" may be a concept with a time range, such as when the completed product is provided to the customer (for example, before the product is delivered to the customer at the time of providing, etc.), and after the completed product is provided to the customer (after the product is delivered to the customer).

[0048] Then, similarly to the above, when the ordered product (for example, pasta) is completed and can be served, the display control unit 12 displays the product in the second display area 222b in the second manner 202 (see FIG. 7). In this case, the display control unit 12 may display a table number ("1" in the example shown in FIG. 7) corresponding to the product (for example, pasta) in the second display area 222b. The display control unit 12 may also display the completed product (for example, pasta) displayed in the first display area 222a in the second manner 202.

[0049] When the above-described product (pasta, for example) is served to a customer, the display control unit 12 may erase the display of that product from the second display area 222b when a clearing operation is performed in the same manner as described above. In this example, when the product is served to the customer, all of the products ordered by that customer are served, so the display control unit 12 erases the details of that order from the first display area 222a. In this example, since all of the products ordered by other customers (pizza, for example) have not yet been served, the display control unit 12 moves the details of that order up (in the example shown in FIG. 8, moves them to the front left) and displays them in the first display area 222a. That is, for example, when all of the products displayed in the first display area 222a (all products and items based on the order information, etc.) have been provided to the customer, the display control unit 12 may erase the display of all of those products from the first display area 222a. As an example of this case, as illustrated in Figure 8, when all of the products (pasta and salad) based on the order information have been provided to the customer, the display control unit 12 erases the display of those products (salad and pasta) from the first display area 222a and the second display area 222b, and moves up the display position (display order) of the products (pizza and salad) based on other order information (in the example illustrated in Figure 8, moves them to the left).

[0050] In the above example, the first mode 201 is displayed before the product is provided, the second mode 202 is displayed when the product is available for provision (a state in which the product is available but has not yet been provided), and the third mode 203 is displayed when the product has been provided (a state in which a clearing operation has been performed when the product is provided). However, the present disclosure is not limited to this example, and may be displayed in the first form 201 before the product is provided (including a state in which the product is available but has not yet been provided), and in the third form 203 after the product has been provided (a state in which a clearing operation is performed when the product is provided).

[0051] In the above example, a case where a "deletion operation" is performed when changing the display mode of a product, etc., has been described. However, the present disclosure is not limited to this example, and sensors (not shown) may be provided on the product (e.g., a dish for serving food, etc.) and on the table where the customer is seated, etc., and it may be estimated whether the product has been served at the table based on the measurement results of the sensors. In other words, the information processing device 1 (e.g., the control unit 10 including the display control unit 12, etc.) may estimate "when the completed product has been served to the customer" based on the measurement results of the sensors. As an example of this case, an RFID chip (not shown) may be provided in the container, etc., and a transceiver (not shown) may be provided in the table, etc. The RFID chip may store identification information for identifying the container. In this case, the transceiver may, for example, output electromagnetic waves and, in response to the output, receive a signal (including, for example, identification information, etc.) from an RFID chip attached to a dish or the like. The information processing device 1 (for example, the control unit 10 including the display control unit 12, etc.) may estimate, based on the signal received by the transceiver, whether a dish for containing food has been delivered to the table, i.e., whether the product has been served to the customer. In this case, the information processing device 1 may have correspondence information that associates the identification information identifying the dish or the like with the food to be contained in that dish, i.e., product correspondence information. The memory unit 23 may store the correspondence information.

[0052] Here, as an example, the display control unit 12 may control the first display area 222a and the second display area 222b to display in the same manner as above even when the reception unit 11 receives an additional order for products (additional order item information) from the same table. When the reception unit 11 receives order item information for additional products in response to an increase in the number of customers seated at the same table, the display control unit 12 may display products based on the additional order item information in the first display area 222a. In this case, for example, when displaying products (including items, etc.) based on additional order item information in the first display area 222a, if products (including items, etc.) based on order item information prior to the addition (older) are displayed in the first display area 222a, the display control unit 12 may display all of the products (including items, etc.) in the first display area 222a. Note that, for example, if the reception unit 11 receives additional order item information before all of the products displayed in the first display area 222a are provided to the customer, the display control unit 12 may display all of the products (including items, etc.) in the first display area 222a as described above. Alternatively, the display control unit 12 may display, for example, products (including items, etc.) based on previously ordered item information and products (including items, etc.) based on additional ordered item information as separate groups in the first display area 222a.

[0053] In this case, the display control unit 12 may display at least one of the products and tableware that can be provided to the customer before the products based on the additional order item information are completed in the second display area 222b. For example, when the display control unit 12 receives additional order item information, if the products based on the additional order item information (e.g., products that cannot be provided to the customer before the products are completed) are displayed first in the second display area 222b, the display control unit 12 may also display the tableware in the second display area 222b, as in the case described above.

[0054] [Information processing method] Next, an information processing method according to an embodiment will be described. FIG. 9 is a flowchart illustrating an information processing method according to an embodiment.

[0055] In step ST101, the reception unit 11 receives order information regarding the products ordered by the customer and the table number of the table at which the customer will be seated. The reception unit 11 may also receive order information including the number of customers seated at the same table.

[0056] In step ST102, the display control unit 12 displays the table number and the product ordered by the customer in association with each other in the first display area 222a based on the order product information received in step ST101. For example, when the display control unit 12 receives order product information based on multiple products being ordered at the same table in step ST101, the display control unit 12 may perform control to display the multiple products in the first manner 201 in the first display area 222a.

[0057] In step ST103, the display control unit 12 determines whether cooking of the product based on the order item information received in step ST101 has been completed (whether the product is not yet ready). For example, the display control unit 12 may determine that cooking of the product is complete when a deletion operation for the product displayed on the kitchen display unit 221 is performed in response to the product being completed, that is, when deletion information for recording the product is received from the kitchen display unit 221. If the product is not yet ready (Yes), the process proceeds to step ST104. If the product is already ready (No), the process proceeds to step ST105.

[0058] In step ST104, the display control unit 12 controls the second display area 222b to display the table number and at least one of the products and tableware that can be served to the customer before the products based on the order product information received in step ST101 are completed. In this case, the display control unit 12 may control the second display area 222b to display the products that can be served to the customer before the products are completed, based on the product information stored in the memory unit 23. In addition, when the display control unit 12 first receives order item information from a customer seated at a table in step ST101 regarding a product ordered by that customer, the display control unit 12 may control the display of tableware related to the product based on the order item information in the second display area 222b. After the process of step ST104, the process returns to step ST103.

[0059] Step ST105 is a process that is performed when the determination in step ST103 is "No." In step ST105, the display control unit 12 performs control so that after the product based on the order item information received in step ST101 is completed, the product, an item linked to the product, and a table number are displayed in the second display area 222b. In this case, the display control unit 12 may specify an item linked to the product based on the order item information received in step ST101 based on the product information stored in the storage unit 23, and perform control so that after the product is completed, the specified item is displayed in the second display area 222b.

[0060] Here, the display control unit 12 may change the display mode of the provided product displayed in the first display area 222a to the second mode 202 in at least one of the cases where a product that can be provided before the multiple products based on the order item information displayed in the second display area 222b are completed is provided to the customer, and where a completed product that is displayed in the second display area 222b when at least one of the multiple products based on the order item information is completed is provided to the customer.

[0061] Furthermore, when the display control unit 12 receives order information of additional items in response to an increase in the number of customers seated at the table in step ST101, the display control unit 12 may display the items based on the additional order information in the first display area 222a. In this case, the display control unit 12 may display at least one of the items and tableware that can be provided to the customers before the items based on the additional order information are completed in the second display area 222b.

[0062] Each unit of the information processing device 1 described above may be realized as a function of a processing unit of a computer, etc. That is, the reception unit 11 and the display control unit 12 (control unit 10) of the information processing device 1 may be realized as a reception function and a display control function (control function) by a processing unit of a computer, etc. The information processing program can cause a computer to realize each of the above-described functions. The information processing program may be recorded on a computer-readable non-transitory recording medium, such as a memory, a solid-state drive, a hard disk drive, or an optical disk. As described above, each unit of the information processing device 1 may be realized by an arithmetic processing device of a computer or the like. The arithmetic processing device or the like is configured by, for example, an integrated circuit or the like. Therefore, each unit of the information processing device 1 may be realized as a circuit that constitutes the arithmetic processing device or the like. In other words, the reception unit 11 and the display control unit 12 (control unit 10) of the information processing device 1 may be realized as a reception circuit and a display control circuit (control circuit) that constitute the arithmetic processing device or the like of a computer. Furthermore, the communication unit 21, display unit 22 (cooking area display unit 221 and pantry area display unit 222), and memory unit 23 (output unit) of the information processing device 1 may be realized, for example, as a communication function, a display function (cooking area display function and pantry area display function), and a memory function (output function) including the functions of an arithmetic processing device or the like. Furthermore, the communication unit 21, display unit 22 (cooking area display unit 221 and pantry area display unit 222), and memory unit 23 (output unit) of the information processing device 1 may be realized, for example, as a communication circuit, a display circuit (cooking area display circuit and pantry area display circuit), and a memory circuit (output circuit) by being configured using integrated circuits or the like. Furthermore, the communication unit 21, display unit 22 (cooking area display unit 221 and pantry area display unit 222), and memory unit 23 (output unit) of the information processing device 1 may be realized, for example, as a communication device, a display device (cooking area display device and pantry area display device), and a memory device (output device) by being configured using multiple devices.

[0063] The information processing device 1 can be configured by combining one or any combination of the above-described multiple units. In this disclosure, the term "information" is used, but the term "information" can be replaced with "data" and the term "data" can be replaced with "information."

[0064] [Aspects and Effects of the Present Embodiment] Next, one aspect of this embodiment and the effects of each aspect will be described. Note that this embodiment is not limited to the aspects described below, and may be realized by appropriately combining the above-mentioned parts. Furthermore, the effects described below are examples, and the effects of each aspect are not limited to those described below.

[0065] (Aspect 1) An information processing device of one embodiment includes a reception unit that receives order item information regarding items ordered by a customer and the table number of the table at which the customer is seated; a kitchen display unit that displays items based on the order item information received by the reception unit; a pantry display unit that has a first display area that displays items based on the order item information received by the reception unit and a second display area that displays items cooked by the kitchen based on the order item information; and a display control unit that controls the kitchen display unit and the pantry display unit to display the table number and at least one of items and tableware that can be served to the customer before the items based on the order item information are completed in the second display area before the items based on the order item information are completed, and to display the items, items associated with the items, and the table number in the second display area after the items based on the order item information are completed. The information processing device can provide employees, etc. with information about items linked to the product before and after the product is completed. That is, the information processing device displays products related to the ordered product, such as products and tableware that can be provided to the customer before the ordered product is completed, so that floor employees, etc. can understand the products and tableware to be provided to the customer by checking the display. Furthermore, by displaying the tableware initially, the information processing device can avoid problems such as the product being provided to the customer but the tableware not being provided to the customer. Therefore, the information processing device can provide displays that allow employees to perform appropriate and efficient operations.

[0066] (Aspect 2) In one embodiment of the information processing device, when the reception unit receives order information based on multiple items being ordered at the same table, the display control unit controls the multiple items to be displayed in a first manner in the first display area, and if there are items that can be provided before the multiple items based on the order information are completed, the display manner of the available items displayed in the first display area may be changed to a second manner. As a result, the information processing device displays products, etc. that are available to customers and products, etc. that are not available to customers in different formats, making it possible to clearly present the differences between the products to employees, etc. Employees, etc. can operate appropriately and efficiently by checking the different displays of products.

[0067] (Aspect 3) In one embodiment of the information processing device, when at least one of the multiple products based on the order information is completed and the completed product is provided to a customer, the display control unit may change the display mode of the provided product, which is displayed in the first display area, to a third mode. As a result, the information processing device displays products provided to customers in different ways from products not provided to customers, making it possible to clearly show the difference between the products to employees, etc. Employees, etc. can operate appropriately and efficiently by checking the different displays of products.

[0068] (Aspect 4) In one embodiment of the information processing device, when the reception unit first receives order item information from a customer seated at a table regarding a product ordered by that customer, the display control unit may control the display of tableware related to the product based on the order item information in the second display area. This allows the information processing device to notify the staff whether or not tableware is required. Also, the information processing device can avoid problems such as products being provided to customers but tableware not being provided to them.

[0069] (Aspect 5) In one embodiment of the information processing device, the reception unit receives order item information including the number of customers seated at the table, and when the reception unit receives order item information for additional items in response to an increase in the number of customers seated at the table, the display control unit may display items based on the additional order item information in the first display area, and display at least one of items and tableware that can be provided to customers before the items based on the additional order item information are completed in the second display area. This allows the information processing device to clearly indicate that tableware needs to be provided even when the number of customers in a group increases, thereby preventing customers from forgetting to provide tableware.

[0070] (Aspect 6) In one embodiment of the information processing device, there may be multiple pantry-side display units, and a first display area may be displayed on a first pantry-side display unit, and a second display area may be displayed on a second pantry-side display unit different from the first pantry-side display unit. This allows the information processing device to use multiple pantry-side display units to provide information about items linked to a product before and after the product is completed.

[0071] (Aspect 7) In one aspect of the information processing device, there may be one pantry-side display unit, and the display area of ​​the one pantry-side display unit may be divided to display the first display area and the second display area. This allows the information processing device to use one pantry-side display unit to provide information on items linked to a product before and after the product is completed.

[0072] (Aspect 8) An information processing device according to one embodiment includes a memory unit that stores product information that associates a product with an item linked to the product, and a display control unit that, based on the product information stored in the memory unit, identifies an item linked to the product based on the order item information received by the reception unit, and controls the display of the identified item in the second display area after the product is completed. This allows the information processing device to identify products linked to the ordered product based on the product information and clearly present the identified products to employees, etc. In other words, the information processing device can display information that allows employees to take appropriate and efficient actions.

[0073] (Aspect 9) In one embodiment of the information processing device, the product information stored in the memory unit records products that can be offered to customers before the products are completed, and the display control unit controls the second display area to display products that can be offered to customers before the products are completed based on the product information stored in the memory unit. This allows the information processing device to identify products that can be provided to customers before the ordered products are completed based on the product information, and to clearly present the identified products to employees, etc. In other words, the information processing device can display information that allows employees to perform appropriate and efficient operations.

[0074] (Aspect 10) In one aspect of the information processing method, a computer having a kitchen-side display unit and a pantry-side display unit having a first display area and a second display area executes the following steps: a reception step of receiving order item information regarding items ordered by a customer and the table number of the table at which the customer is seated; a kitchen-side display step of displaying items based on the order item information received in the reception step on the kitchen-side display unit; a pantry-side display step of displaying items based on the order item information received in the reception step in the first display area and items cooked by the kitchen based on the order item information in the second display area; and a display control step of controlling the kitchen-side display unit and the pantry-side display unit to display the table number and at least one of items and tableware that can be served to the customer before the items are completed in the second display area before the items based on the order item information are completed, and controlling the item, items associated with the item, and the table number to be displayed in the second display area after the item based on the order item information is completed. As a result, the information processing method can achieve the same effects as the information processing device of the above-described aspect.

[0075] (Aspect 11) One embodiment of an information processing program causes a computer to implement a reception function that receives order item information regarding items ordered by a customer and the table number of the table at which the customer is seated; a kitchen display function that displays items based on the order item information received by the reception function; a pantry display function that has a first display area that displays items based on the order item information received by the reception function and a second display area that displays items cooked by the kitchen based on the order item information; and a display control function that controls the kitchen display function and the pantry display function to display the table number and at least one of items and tableware that can be served to the customer before the items based on the order item information are completed in the second display area before the items based on the order item information are completed, and controls the display of the items, items associated with the items, and the table number in the second display area after the items based on the order item information are completed. As a result, the information processing program can achieve the same effects as the information processing device of the above-described aspect. [Explanation of symbols]

[0076] 1. Information processing equipment 10 Control Unit 11 Reception 12 Display control unit 21 Communications Department 22 Display section 221 Kitchen side display section 222 Pantry side display 222a 1st display area 222b Second display area 2221 First pantry side display unit 2222 Second pantry side display 2223 Third pantry side display 23 Memory section 100 ordering terminals 201 First Aspect 202 Second Aspect 203 Third Aspect

Claims

1. a reception unit that receives order information relating to the products ordered by the customer and the table number of the table at which the customer is seated; a kitchen display unit that displays products based on the order information received by the receiving unit; a pantry-side display unit having a first display area for displaying products based on the order information received by the reception unit, and a second display area for displaying products cooked in a kitchen based on the order information; a display control unit that controls the kitchen display unit and the pantry display unit to display, in the second display area, a table number and at least one of a product and tableware that can be provided to a customer before the product based on the order information is completed, and to display, in the second display area, the product, a product linked to the product, and the table number after the product based on the order information is completed; An information processing device comprising:

2. The display control unit When the receiving unit receives order information based on a plurality of products being ordered at the same table, the receiving unit controls the display of the plurality of products in a first manner in the first display area, and If there is a product that can be provided before the completion of the plurality of products based on the order product information, the display mode of the available products displayed in the first display area is changed to a second mode. The information processing device according to claim 1 .

3. When at least one of the plurality of products based on the order information is completed and the completed product is provided to the customer, the display control unit changes the display mode of the provided product, which is displayed in the first display area, to a third mode.

3. The information processing device according to claim 1 or 2.

4. When the reception unit first receives order item information about an item ordered by a customer seated at a table, the display control unit controls the display unit to display tableware related to the item based on the order item information in the second display area. The information processing device according to any one of claims 1 to 3.

5. The reception unit receives order information including the number of customers seated at the table, When the reception unit receives order information of additional products in response to an increase in the number of customers seated at the table, the display control unit displays products based on the additional order information in the first display area, and displays at least one of products and tableware that can be provided to customers before the products based on the additional order information are completed in the second display area. The information processing device according to any one of claims 1 to 4.

6. There are a plurality of pantry-side display units, The first display area is displayed on a first pantry-side display unit, and the second display area is displayed on a second pantry-side display unit different from the first pantry-side display unit. The information processing device according to any one of claims 1 to 5.

7. There is one pantry-side display unit, The display area of ​​one of the pantry-side display units is divided to display the first display area and the second display area. The information processing device according to any one of claims 1 to 5.

8. A storage unit is provided for storing product information in which a product is associated with an item linked to the product, The display control unit specifies an item linked to the item based on the order item information received by the reception unit based on the item information stored in the storage unit, and controls the display unit to display the specified item in the second display area after the item is completed. The information processing device according to any one of claims 1 to 7.

9. The product information stored in the storage unit records products that can be provided to customers before the products are completed, The display control unit controls the display of products that can be provided to the customer before the products are completed in the second display area based on the product information stored in the storage unit. The information processing device according to claim 8 .

10. a computer including a kitchen-side display unit and a pantry-side display unit having a first display area and a second display area; a receiving step of receiving order information relating to the products ordered by the customer and the table number of the table at which the customer is seated; a kitchen display step of displaying on the kitchen display unit items based on the order item information received in the receiving step; a pantry-side display step of displaying in the first display area products based on the order information received in the receiving step, and displaying in the second display area products cooked in the kitchen based on the order information; a display control step of controlling the kitchen side display unit and the pantry side display unit to display, in the second display area, a table number and at least one of a product and tableware that can be provided to a customer before the product based on the order information is completed, and, after the product based on the order information is completed, to display the product, an item linked to the product, and the table number in the second display area; An information processing method that performs the above.

11. On the computer, A reception function for receiving order information relating to the products ordered by the customer and the table number at which the customer is seated; a kitchen display function for displaying products based on the order information received by the receiving function; a pantry-side display function having a first display area for displaying products based on the order information received by the receiving function, and a second display area for displaying products cooked in a kitchen based on the order information; a display control function that controls the kitchen display function and the pantry display function, and controls the second display area to display, before the product based on the order information is completed, a table number and at least one of a product and tableware that can be provided to the customer before the product is completed, and controls the second display area to display, after the product based on the order information is completed, the product, an item linked to the product, and the table number; An information processing program that makes this possible.

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