Post monitoring device, post monitoring method, program, and recording medium

Abstract

To provide a new post monitoring apparatus capable of preventing a post which is likely to cause a problem with another user.SOLUTION: A post monitoring apparatus 10 includes a post receiving unit 11, an emotion analysis unit 12, a determination unit 13, an intervention unit 14, a notification unit 15, and an output unit 16. The post receiving unit 11 receives a post from a user. The emotion analysis unit 12 analyzes the emotion of the user. The determination unit 13 determines whether or not the analyzed emotion of the user is appropriate for a post. When the emotion of the user is determined to be inappropriate for a post, the intervention unit 14 makes intervention for the user to calm down the emotion. After the intervention, the notification unit 15 notifies the user about contents of the determination. The output unit 16 outputs a post.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a post monitoring device, a post monitoring method, a program, and a recording medium. [Background technology]

[0002] Patent Document 1 reports an application that allows a user to post a comment on a post made by another user on a social networking system. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2019-091471 Summary of the Invention [Problem to be solved by the invention]

[0004] Patent Document 1 describes that posting such comments and messages enables multiple users to communicate with each other. However, there have been cases where, for example, a user posting an offensive message has led to problems such as a deterioration of relationships with other users who read the post.

[0005] Therefore, an object of the present invention is to provide a new post monitoring device, post monitoring method, program, and recording medium that can prevent posts that may cause problems between users and other users. [Means for solving the problem]

[0006] In order to achieve the above object, the post monitoring device of the present invention comprises: The system includes a post receiving unit, a sentiment analysis unit, a determination unit, an intervention unit, a notification unit, and an output unit, the post receiving unit receives a post from a user; The emotion analysis unit analyzes the emotion of the user, the determination unit determines whether the analyzed emotion of the user is appropriate for making the post; the intervention unit, when it is determined that the emotion of the user is inappropriate for making the post, intervenes with the user to calm the emotion; the notification unit notifies the user of the content of the determination after the intervention; The output unit is a device that outputs the post.

[0007] The post monitoring method of the present invention includes: The method includes a post receiving step, a sentiment analysis step, a determination step, an intervention step, a notification step, and an output step, The post receiving step receives a post from a user, The emotion analysis step analyzes the emotion of the user, the determining step determines whether the analyzed emotion of the user is appropriate for making the post; the intervention step, when it is determined that the emotion of the user is inappropriate for making the post, intervenes with the user to calm the emotion; the notifying step notifies the user of the content of the determination after the intervention; The output step is a method for outputting the post. [Effects of the Invention]

[0008] According to the present invention, it is possible to provide a new post monitoring device, a post monitoring method, a program, and a recording medium that can prevent posts that may cause problems between users and other users. [Brief explanation of the drawings]

[0009] [Figure 1] FIG. 1 is a block diagram illustrating an example of a configuration of a post monitoring device according to the first embodiment. [Figure 2] FIG. 2 is a block diagram illustrating an example of a hardware configuration of the post monitoring device according to the first embodiment. [Figure 3]FIG. 3 is a flowchart illustrating an example of processing in the post monitoring device of the first embodiment. [Figure 4] FIG. 4 is a flowchart illustrating an example of processing in the post monitoring device of the second embodiment. [Figure 5] FIG. 5 is a block diagram illustrating an example of a configuration of a post monitoring device according to the third embodiment. [Figure 6] FIG. 6 is a flowchart illustrating an example of processing in the post monitoring device of the third embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0010] In the post monitoring device of the present invention, for example, if the judgment unit judges that the user's emotions are inappropriate for making the post, the intervention unit intervenes, and then the emotion analysis unit performs the analysis again and the judgment unit performs the judgment, and if the second judgment judges that the user's emotions are appropriate for making the post, the notification unit may notify the user of the content of the judgment made when it was judged that the user's emotions were inappropriate for making the post.

[0011] In the post monitoring device of the present invention, for example, the emotion analysis unit may analyze the emotion of the user based on at least one of the received post from the user and vital data of the user.

[0012] In the post monitoring device of the present invention, for example, the intervention unit may perform at least one of the following interventions to calm the user's emotions: having the user wait for a predetermined time, presenting content recommending that the user calm their emotions, presenting information used to calm their emotions, and having the user explain their emotions.

[0013] The post monitoring device of the present invention may further include, for example, a recording unit, which, after the intervention, obtains a response from the user as to whether the intervention was helpful, and based on the response, links and records the content of the intervention with at least one of the user's emotions and the content of the post; the post receiving unit further receives a post from an arbitrary user; the emotion analysis unit analyzes the emotions of the arbitrary user; the determination unit determines whether the analyzed emotions of the arbitrary user are appropriate for making the post; and if it is determined that the emotions of the arbitrary user are not appropriate for making the post, the intervention unit refers to at least one of the emotions of the arbitrary user and the content of the post by the arbitrary user and the recorded information, and performs the intervention to the arbitrary user when the arbitrary user responds that the intervention was helpful.

[0014] In the post monitoring method of the present invention, for example, the emotion analysis step may analyze the emotion of the user based on at least one of the received post from the user and vital data of the user.

[0015] In the post monitoring method of the present invention, for example, the intervention step may involve performing at least one selected from the group consisting of having the user wait for a predetermined time, presenting content recommending that the user calm down, presenting information used to calm down the emotion, and having the user explain the emotion, as an intervention to calm the emotion.

[0016] The post monitoring method of the present invention may further include, for example, a recording step in which, after the intervention, a response is obtained from the user as to whether the intervention was helpful, and based on the response, the content of the intervention is linked to at least one of the user's emotions and the content of the post and recorded; the post receiving step further receives a post from an arbitrary user; the emotion analysis step analyzes the emotions of the arbitrary user; the determination step determines whether the analyzed emotions of the arbitrary user are appropriate for making the post; and when it is determined that the emotions of the arbitrary user are not appropriate for making the post, the intervention step refers to at least one of the emotions of the arbitrary user and the content of the post by the arbitrary user and the recorded information, and performs the intervention on the arbitrary user when the arbitrary user has responded that the intervention was helpful.

[0017] The program of the present invention is a program for causing a computer to execute the steps of the method of the present invention as a procedure.

[0018] The recording medium of the present invention is a computer-readable recording medium on which the program of the present invention is recorded.

[0019] Next, embodiments of the present invention will be described with reference to the drawings. The present invention is not limited to the following embodiments. In the following drawings, the same parts are denoted by the same reference numerals. Furthermore, the descriptions of the embodiments can be mutually incorporated unless otherwise specified, and the configurations of the embodiments can be combined unless otherwise specified.

[0020] [Embodiment 1] 1 is a block diagram showing an example of the configuration of a post monitoring device 10 according to this embodiment. As shown in FIG. 1, the device 10 includes a post receiving unit 11, a sentiment analysis unit 12, a determination unit 13, an intervention unit 14, a notification unit 15, and an output unit 16.

[0021] The device 10 may be, for example, a single device including the above-described units, or a device in which the units can be connected via a communication network. The device 10 can also be connected to an external device (described later) via the communication network. The communication network is not particularly limited and may be any known network, for example, wired or wireless. Examples of the communication network include the Internet, the World Wide Web (WWW), a telephone line, a Local Area Network (LAN), a Storage Area Network (SAN), a Delay Tolerant Networking (DTN), a Low Power Wide Area Network (LPWA), and a Local 5G (L5G). Examples of wireless communication include WiFi (Wireless Fidelity), Bluetooth (registered trademark), Local 5G, and LPWA. Examples of the wireless communication include direct communication between devices (Ad Hoc communication), infrastructure communication, and indirect communication via an access point. The device 10 may be incorporated into a server as a system. The device 10 may be, for example, a personal computer (PC, for example, a desktop or notebook type) on which the program of the present invention is installed, a smartphone, a tablet terminal, etc. Furthermore, the device 10 may be in the form of cloud computing or edge computing, for example, in which at least one of the units is located on a server and the other units are located on a terminal.

[0022] 2 shows a block diagram of the hardware configuration of the device 10. The device 10 includes, for example, a central processing unit (CPU, GPU, etc.) 101, a memory 102, a bus 103, a storage device 104, an input device 105, a display device 106, and a communication device 107. The components of the device 10 are connected to each other via the bus 103 and their respective interfaces (I / F).

[0023] The central processing unit 101 is responsible for overall control of the device 10. In the device 10, the central processing unit 101 executes, for example, the program of the present invention and other programs, and also reads and writes various types of information. Specifically, the central processing unit 101 functions as, for example, a post receiving unit 11, a sentiment analysis unit 12, a determination unit 13, an intervention unit 14, a notification unit 15, and an output unit 16.

[0024] The bus 103 can also be connected to, for example, an external device. Examples of the external device include an external storage device (such as an external database), a printer, an external input device, an external display device, and an external imaging device. The device 10 can be connected to an external network (the communication line network) by, for example, a communication device 107 connected to the bus 103, and can also be connected to other devices via the external network.

[0025] The memory 102 may be, for example, a main memory (primary storage device). When the central processing unit 101 performs processing, the memory 102 reads various operating programs, such as the program of the present invention, stored in the storage device 104 (described later), and the central processing unit 101 receives data from the memory 102 and executes the programs. The main memory may be, for example, a RAM (random access memory). Alternatively, the memory 102 may be, for example, a ROM (read only memory).

[0026] The storage device 104 is also referred to as an auxiliary storage device, for example, in contrast to the main memory (primary storage device). As described above, the storage device 104 stores an operating program including the program of the present invention. The storage device 104 may be, for example, a combination of a recording medium and a drive that reads and writes data from and to the recording medium. The recording medium is not particularly limited and may be, for example, an internal or external type, such as a hard disk (HD), CD-ROM, CD-R, CD-RW, MO, DVD, flash memory, or memory card. The storage device 104 may be, for example, a hard disk drive (HDD) or a solid state drive (SSD) in which the recording medium and drive are integrated.

[0027] In the present device 10, the memory 102 and storage device 104 can also store log information, information acquired from an external database (not shown) or an external device, information generated by the present device 10, and the like.

[0028] The device 10 may further include, for example, an input device 105 and a display device 106. The input device 105 is, for example, a touch panel, a keyboard, a mouse, etc. The display device 106 is, for example, an LED display, a liquid crystal display, etc.

[0029] Next, an example of the post monitoring method of this embodiment will be described with reference to the flowchart of Fig. 3. The post monitoring method of this embodiment is implemented as follows, for example, using the post monitoring device 10 of Fig. 1. Note that the post monitoring method of this embodiment is not limited to use of the post monitoring device 10 of Fig. 1.

[0030] First, the post receiving unit 11 receives a post from a user (S11, post receiving step). Specifically, the post receiving unit 11 can receive the post in response to, for example, a user's input to the input device 105 of the device 10, which is the user's terminal.

[0031] The "posting" includes posting to a community via the Internet and posting a message. The community can be, for example, a social networking system (SNS). The posting of a message includes, for example, sending an email.

[0032] Next, the emotion analysis unit 12 analyzes the emotion of the user (S12, emotion analysis step).

[0033] The emotion analysis is not particularly limited, and may involve analyzing the received posts from the user or analyzing the user's vital data. In the former case, the analysis of the posts may involve text analysis using natural language processing, for example. Specifically, see, for example, Japanese Patent Application Laid-Open No. 2002-117027 and Japanese Patent Application Laid-Open No. 2010-056682. In the latter case, the vital data may include heart rate, blood pressure, facial expression, blood flow, respiratory rate, sweating, body temperature, muscle tension, brain activity / brain waves, pupil dilation, eye movement, gaze, blink frequency, facial color, pulse wave, body movement / posture / movement / gestures, and voice (content of speech, tone, pitch). The vital data may be acquired using, for example, a wearable device or a camera.

[0034] The emotion is not particularly limited, and may be, for example, anger. In the following description, the term "anger" may be appropriately replaced with other emotions. The emotion may be, for example, the type of emotion or the degree of emotion (such as the intensity of anger).

[0035] The emotion analysis unit 12 may learn from the user's feedback, for example, about false positives and situations where detection is undesirable, thereby improving the accuracy of the analysis.

[0036] Next, the determination unit 13 determines whether or not the analyzed emotion of the user is appropriate for making the post (S13, determination step).

[0037] The determination is not particularly limited, and may, for example, determine whether the analyzed emotion of the user is in a state of anger, or may compare the level of the emotion with predetermined reference information (such as a threshold value). The determination may, for example, lower the determination threshold depending on the number of times the emotion is determined to be inappropriate (for example, if the emotion is determined to be inappropriate multiple times in the same day, even slight anger may be determined to be inappropriate).

[0038] The emotion analysis unit 12 and the determination unit 13 may be separate components or may be a single component. In the latter case, for example, the single component can analyze the user's emotion and determine whether the emotion is appropriate for posting.

[0039] If the determination step (S13) determines that the user's emotion is not appropriate for posting, the process proceeds to an intervention step (S14). If the determination step (S13) does not determine that the user's emotion is not appropriate for posting, the process can proceed to, for example, an output step (S16) described below.

[0040] In the intervention step (S14), if the intervention unit 14 determines that the user's emotion is inappropriate for making the post, the intervention unit 14 intervenes with the user to calm the emotion. Specifically, the intervention unit 14 can display the content of the intervention on the display device 106 of the device 10, which is the user's terminal, for example.

[0041] The intervention is not particularly limited as long as it can calm the user's emotion. The intervention unit 14 can, for example, make the user wait for a predetermined time, present content recommending that the user calm down, present information used to calm down the emotion, and have the user explain the emotion. The interventions can be combined as appropriate.

[0042] The "waiting for a predetermined time" may mean, for example, not outputting the post by the user or not accepting input from the user until the predetermined time has elapsed. The predetermined time may be a few seconds, a few minutes, a few hours, or the like. The predetermined time may be, for example, a value learned based on the vital data or the like as the time until the user's anger subsides, or may be a time estimated from the number of times the user's emotions have been determined to be inappropriate for making the post.

[0043] The above-mentioned "presenting content recommending calming down emotions" may include, for example, displaying a message such as "calm down your anger."

[0044] Examples of the "presentation of information used to calm emotions" include presenting information encouraging deep breathing and stretching, presenting videos, images, and music (e.g., soothing content), and presenting columns on psychotherapy programs (e.g., anger management).

[0045] The content of the presentation may be, for example, preset by the user, or may be determined based on an analysis of the user's hobbies, preferences, and the like.

[0046] The above-mentioned "explaining emotions" may include, for example, having the user input the details of the emotions and the circumstances that led to the emotions.

[0047] The intervention unit 14 may change the type, content, and number of combinations of the intervention (such as performing one or more interventions) depending on, for example, the level of the emotion and the number of times the user's emotion has been determined to be inappropriate for posting. For example, if the user's emotion has been determined to be inappropriate three times in the same day, the waiting time due to the intervention may be tripled compared to the first intervention.

[0048] Next, after the intervention, the notification unit 15 notifies the user of the content of the judgment (S15, notification step). Specifically, the notification unit 15 can display the content of the judgment on the display device 106 of the device 10, which is the user's terminal, for example.

[0049] The notification can be, for example, a warning or notification in a dialog box that the posted text contains anger, that the post was made in an angry state, etc., and can also display the posted content. Furthermore, for example, the posted content can be displayed, and the parts (sentences, words) containing anger can be highlighted.

[0050] By having the notification unit 15 display the content of the determination, the user can be made aware of the user's feelings.

[0051] Then, the output unit 16 outputs the post (S16, output step), and the process ends (END). Specifically, the output unit 16 can transmit the post via, for example, the communication device 107 of the device 10, which is the user's terminal.

[0052] The device 10 may further include, for example, an information presentation unit, which may collectively present to the user posts that have been determined to be inappropriate by the information presentation unit. The information presentation unit may, for example, perform the presentation at predetermined intervals. The presentation at predetermined intervals may, for example, be performed at the end of work, before going to bed, etc. Furthermore, the presentation may be performed every day, or on each work day, such as a weekday. The timing of the presentation may, for example, be set by the user.

[0053] The information presenting unit may further perform the intervention and the notification, for example. The intervention and the notification are as described above. In this way, for example, the intervention unit 14 and the notification unit 15 may perform the intervention and the notification in a simplified manner in real time, and then the information presenting unit may perform the intervention and the notification in more detail.

[0054] In the past, for example, if a user posted a message while in an emotional state inappropriate for posting, such as in a state of anger, the message could become aggressive, potentially damaging relationships with other users who read the message. The inventors discovered that in such cases, notifying the user that the message is inappropriate before the user's anger subsides may not solve the problem, as the user may not be able to make a proper decision. According to this embodiment, if the user's emotions are inappropriate for posting, the user can be notified after the user's emotions have calmed down. This allows the user to regain their composure, make a proper decision, and reconsider or reflect on their post. In this way, this embodiment can prevent aggressive messages caused by anger and prevent social media outrages.

[0055] [Embodiment 2] In this embodiment, if the determination step (S13) determines that the user's emotion is inappropriate for posting, the intervention step (S14) intervenes, and then the analysis step (S12) and the determination step (S13) are performed again, and if the re-determination determines that the user's emotion is appropriate for posting, the notification step (S15) notifies the user of the content of the determination made when it was determined that the user's emotion was inappropriate for posting. Except for these points, this embodiment is the same as the first embodiment.

[0056] An example of the post monitoring method of this embodiment will be described with reference to the flowchart of Fig. 4. The post monitoring method of this embodiment is implemented as follows, for example, using the post monitoring device 10 of Fig. 1. Note that the post monitoring method of this embodiment is not limited to use of the post monitoring device 10 of Fig. 1.

[0057] First, similarly to the first embodiment, the steps from the step (S11) to the step (S13) are carried out.

[0058] If the step (S13) determines that the user's emotion is not appropriate for posting (No), the process returns to the emotion analysis step (S12) after the intervention step (S14). The emotion of the user is then reanalyzed in the emotion analysis step (S12). In this case, the process may return to the post receiving step (S11), receive the post with the changed content, and reanalyze the user's emotion in the emotion analysis step (S12) based on the post with the changed content.

[0059] Next, the process proceeds to the determination step (S13), in which the re-analyzed user emotion is re-determined as to whether it is appropriate to post the user emotion. In the re-determination, for example, the determination threshold may be lowered compared to the first determination.

[0060] Then, in the judgment step (S13), if it is judged that the user's emotions are appropriate for making the post (Yes), the process proceeds to the notification step (S15), and the user is notified of the content of the judgment when it is judged that the user's emotions are not appropriate for making the post.

[0061] If it is determined again in the determination step (S13) that the user's emotion is not appropriate for posting (No), for example, a stronger intervention may be implemented in the intervention step (S14).Furthermore, a more detailed notification may be provided in the notification step (S15).

[0062] According to this embodiment, it is further possible to notify the user after it is confirmed that the user's emotions have calmed down.

[0063] [Embodiment 3] Fig. 5 is a block diagram showing an example of the configuration of the post monitoring device 20 of this embodiment. As shown in Fig. 5, this device 20 further includes a recording unit 17. This device 20 can be similar to the device 10 of the first embodiment, for example, except that it includes the recording unit 17.

[0064] In the present device 20, for example, the central processing unit 101 also functions as a recording unit 17.

[0065] Next, an example of the post monitoring method of this embodiment will be described with reference to the flowchart of Fig. 6. The post monitoring method of this embodiment is implemented as follows, for example, using the post monitoring device 20 of Fig. 5. Note that the post monitoring method of this embodiment is not limited to use of the post monitoring device 20 of Fig. 5. Furthermore, as will be described later, the user in the steps (S11) to (S17) and the arbitrary user in the following step (S11-2) and thereafter may be different users. In this case, the post monitoring device 20 may be, for example, a system including a terminal of the user and a terminal of the arbitrary user.

[0066] First, the steps (S11) to (S16) are performed in the same manner as in embodiment 1. The order in which the following recording step (S17) is performed is not particularly limited as long as it is performed after the intervention step (S15).

[0067] Next, after the intervention, the recording unit 17 obtains a response from the user as to whether the intervention was helpful, and based on the response, records the content of the intervention in association with at least one of the user's emotions and the content of the post (S17, recording step). Specifically, the recording unit 17 can record the content of the intervention in association with at least one of the user's emotions and the content of the post in the storage device 104 of the device 10, which is the user's terminal, for example.

[0068] Specifically, for example, when a plurality of columns are presented in the intervention, the answer can be to have the user select the column that was helpful.

[0069] The responses may include, for example, whether the intervention was helpful, as well as further responses about the incident, such as date, time, location, destination, what happened, thoughts, and level of anger.

[0070] Next, a post is received from an arbitrary user (S11-2, acquisition step) in the same manner as in the step (S11) of embodiment 1. The arbitrary user may be the same as the user in the steps (S11) to (S17), or may be a different user.

[0071] Next, in the same manner as in the step (S12) of the first embodiment, the emotion of the arbitrary user is analyzed (S12-2, analysis step).

[0072] Next, in the same manner as in the step (S13) of the first embodiment, it is determined whether or not the analyzed emotion of the arbitrary user is appropriate for making the post (S13-2, determination step).

[0073] Then, if it is determined in the determination step (S13-2) that the emotion of the arbitrary user is not appropriate for making the posting, the process proceeds to an intervention step (S14-2).

[0074] In the intervention step (S14-2), the intervention unit 14 refers to at least one of the emotions of the arbitrary user and the content of the post by the arbitrary user, and the recorded information, and performs the intervention when the arbitrary user responds that the intervention was helpful.

[0075] When referring to the recorded information, for example, the user's post may be compared with the post of the arbitrary user, or the user's emotions may be compared with the emotions of the arbitrary user, or if an intervention is performed in the intervention process to have the user explain their emotions, the explanation may be compared with the emotions of the arbitrary user analyzed by the emotion analysis process (S12-2), or the explanation by the user may be compared with the post of the arbitrary user.

[0076] Thereafter, in the same manner as in steps (S15) to (S17), the arbitrary user is notified of the content of the judgment (S15-2, notification step), the post is output (S16-2, output step), and is recorded (S17-2, recording step), and the process ends (END).

[0077] As described above, the user in each step of the first round and the user in each step of the second round may be different users. In this case, for example, based on data of an intervention that was helpful in a case of anger of a certain user, an intervention can be performed for another user in a similar case.

[0078] According to this embodiment, more appropriate intervention can be performed.

[0079] [Embodiment 4] The program of this embodiment is a program for causing a computer to execute each step of the method of the present invention as a procedure. In the present invention, "procedure" may be read as "processing." The program of this embodiment may be recorded, for example, on a computer-readable recording medium. The recording medium is not particularly limited, and examples thereof include a read-only memory (ROM), a hard disk (HD), an optical disk, etc.

[0080] Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

[0081] <Additional Notes> Some or all of the above embodiments can be described as, but not limited to, the following supplementary notes. (Appendix 1) The system includes a post receiving unit, a sentiment analysis unit, a determination unit, an intervention unit, a notification unit, and an output unit, the post receiving unit receives a post from a user; The emotion analysis unit analyzes the emotion of the user, the determination unit determines whether the analyzed emotion of the user is appropriate for making the post; the intervention unit, when it is determined that the emotion of the user is inappropriate for making the post, intervenes with the user to calm the emotion; the notification unit notifies the user of the content of the determination after the intervention; The output unit outputs the post. Post monitoring device. (Appendix 2) If the determination unit determines that the user's emotion is not appropriate for making the post, After the intervention by the intervention unit, the analysis by the emotion analysis unit and the determination by the determination unit are performed again, When the second determination determines that the emotion of the user is appropriate for making the post, the notification unit notifies the user of the content of the determination made when the emotion of the user is determined to be inappropriate for making the post. 10. The posting monitoring device of claim 1. (Appendix 3) 3. The post monitoring device according to claim 1, wherein the emotion analysis unit analyzes the emotion of the user based on at least one of the received post from the user and vital data of the user. (Appendix 4) The post monitoring device of any one of Appendices 1 to 3, wherein the intervention unit performs at least one of the following interventions to calm the user's emotions: having the user wait for a predetermined time, presenting content recommending calming the emotions, presenting information used to calm the emotions, and having the user explain the emotions. (Appendix 5) Further, the recording unit is included, After the intervention, the recording unit obtains a response from the user regarding whether the intervention was helpful, and based on the response, records the content of the intervention in association with at least one of the user's feelings and the content of the post; The post receiving unit further receives a post from an arbitrary user, the emotion analysis unit analyzes the emotion of the arbitrary user, the determination unit determines whether the analyzed emotion of the arbitrary user is appropriate for making the post; When it is determined that the emotion of the arbitrary user is not appropriate for making the post, the intervention unit refers to at least one of the emotion of the arbitrary user and the content of the post by the arbitrary user, and the recorded information, and performs the intervention when the arbitrary user responds that the intervention was helpful. 5. A post monitoring device according to any one of appendices 1 to 4. (Appendix 6) The method includes a post receiving step, a sentiment analysis step, a determination step, an intervention step, a notification step, and an output step, The post receiving step receives a post from a user, The emotion analysis step analyzes the emotion of the user, the determining step determines whether the analyzed emotion of the user is appropriate for making the post; the intervention step, when it is determined that the emotion of the user is inappropriate for making the post, intervenes with the user to calm the emotion; the notifying step notifies the user of the content of the determination after the intervention; The output step outputs the post. How to monitor posts. (Appendix 7) If it is determined in the determination step that the emotion of the user is not appropriate for making the post, After the intervention by the intervention step, the analysis by the sentiment analysis step and the determination by the determination step are performed again, When the second determination determines that the user's emotion is appropriate for posting, the notification step notifies the user of the content of the determination that the user's emotion is inappropriate for posting. Post monitoring methods described in Appendix 6. (Appendix 8) The post monitoring method according to claim 6 or 7, wherein the emotion analysis step analyzes the emotions of the user based on at least one of the received post from the user and vital data of the user. (Appendix 9) A post monitoring method as described in any one of Appendices 6 to 8, wherein the intervention step involves performing at least one of the following interventions to calm the user's emotions: having the user wait for a predetermined time, presenting content recommending that the user calm their emotions, presenting information that can be used to calm their emotions, and having the user explain their emotions. (Appendix 10) Further, a recording step is included, The recording step includes, after the intervention, obtaining a response from the user regarding whether the intervention was helpful, and based on the response, linking the content of the intervention with at least one of the user's feelings and the content of the post and recording the link; The post receiving step further includes receiving a post from an arbitrary user; The emotion analysis step analyzes the emotion of the arbitrary user, The determining step determines whether the analyzed emotion of the arbitrary user is appropriate for making the post; The intervention step, when it is determined that the emotion of the arbitrary user is not appropriate for making the post, refers to at least one of the emotion of the arbitrary user and the content of the post by the arbitrary user, and the recorded information, and performs the intervention when the arbitrary user responds that the intervention was helpful. 10. A method of monitoring posts according to any one of appendices 6 to 9. (Appendix 11) A program for causing a computer to execute procedures including a post receiving procedure, a sentiment analysis procedure, a judgment procedure, an intervention procedure, a notification procedure, and an output procedure: The post receiving step receives a post from a user; The emotion analysis step analyzes the emotion of the user, the determination step determines whether the analyzed emotion of the user is appropriate for making the post; the intervention procedure includes, when it is determined that the emotion of the user is inappropriate for making the post, intervening with the user to calm the emotion; the notification step includes, after the intervention, notifying the user of the content of the determination; The output step outputs the post. (Appendix 12) If it is determined by the determination procedure that the emotion of the user is not appropriate for making the post, After the intervention by the intervention step, the analysis by the emotion analysis step and the determination by the determination step are performed again; When the second determination determines that the user's emotion is appropriate for posting, the notification step notifies the user of the content of the determination that the user's emotion is inappropriate for posting. The program described in Appendix 11. (Appendix 13) 13. The program according to claim 11, wherein the emotion analysis step analyzes the emotions of the user based on at least one of the received posts from the user and vital data of the user. (Appendix 14) The program described in any one of Appendices 11 to 13, wherein the intervention procedure involves performing at least one of the following interventions to calm the user's emotion: having the user wait for a predetermined time; presenting content recommending calming the emotion; presenting information used to calm the emotion; and having the user explain the emotion. (Appendix 15) Further, it includes a recording procedure, the recording step includes, after the intervention, obtaining a response from the user as to whether the intervention was helpful, and based on the response, linking the content of the intervention with at least one of the user's feelings and the content of the post and recording the link; The post receiving step further includes receiving a post from an arbitrary user; The emotion analysis step analyzes the emotion of the arbitrary user, The determination step determines whether the analyzed emotion of the arbitrary user is appropriate for making the post; When it is determined that the emotion of the arbitrary user is not appropriate for making the post, the intervention procedure refers to at least one of the emotion of the arbitrary user and the content of the post by the arbitrary user, and the recorded information, and performs the intervention when the arbitrary user responds that the intervention was helpful. 15. The program of any one of appendices 11 to 14. (Appendix 16) A computer-readable recording medium having recorded thereon a program according to any one of appendices 11 to 15. [Industrial Applicability]

[0082] According to the present invention, it is possible to provide a new post monitoring device, a post monitoring method, a program, and a recording medium that can prevent posts that may cause problems between users and other users. [Explanation of symbols]

[0083] 10 Post Monitoring Device 11 Post Reception Department 12 Sentiment Analysis Department 13 Judgment section 14 Intervention Department 15 Notification Department 16 Output section 17 Recording Section 101 Central Processing Unit 102 memory 103 Bus 104 Storage device 105 Input Device 106 Display device 107 Communication Devices

Claims

1. The system includes a post receiving unit, a sentiment analysis unit, a determination unit, an intervention unit, a notification unit, an output unit, and a recording unit, the post receiving unit receives a post from a user; The emotion analysis unit analyzes the emotion of the user, the determination unit determines whether the analyzed emotion of the user is appropriate for making the post; When it is determined that the emotion of the user is inappropriate for making the post, the intervention unit performs at least one of presenting information used to calm the emotion to the user and having the user explain the emotion, as an intervention to calm the emotion; The presentation of information used to calm the emotions includes at least one of presentation of information recommending deep breathing or stretching, presentation of videos, images, and music, and presentation of a column about a psychotherapy program; the notification unit notifies the user of the content of the determination after the intervention; The output unit outputs the post; After the intervention, the recording unit obtains a response from the user regarding whether the intervention was helpful, and based on the response, records the content of the intervention in association with at least one of the user's feelings and the content of the post; The post receiving unit further receives a post from an arbitrary user, the emotion analysis unit analyzes the emotion of the arbitrary user, the determination unit determines whether the analyzed emotion of the arbitrary user is appropriate for making the post; When it is determined that the emotion of the arbitrary user is not appropriate for making the post, the intervention unit refers to at least one of the emotion of the arbitrary user and the content of the post by the arbitrary user, and the recorded information, and performs the intervention when the arbitrary user responds that the intervention was helpful. Post monitoring device.

2. If the determination unit determines that the user's emotion is not appropriate for making the post, After the intervention by the intervention unit, the analysis by the emotion analysis unit and the determination by the determination unit are performed again, When the second determination determines that the emotion of the user is appropriate for making the post, the notification unit notifies the user of the content of the determination made when the emotion of the user is determined to be inappropriate for making the post. The posting monitoring device according to claim 1.

3. The post monitoring device according to claim 1 , wherein the emotion analysis unit analyzes the emotion of the user based on at least one of the received post from the user and vital data of the user.

4. 4. The post monitoring device according to claim 1, wherein the intervention unit further performs at least one of the following interventions to calm the user's emotions: having the user wait for a predetermined time; or presenting content recommending that the user calm their emotions.

5. The method includes a post receiving step, a sentiment analysis step, a determination step, an intervention step, a notification step, an output step, and a recording step, The post receiving step receives a post from a user, The emotion analysis step analyzes the emotion of the user, the determining step determines whether the analyzed emotion of the user is appropriate for making the post; the intervention step, when it is determined that the emotion of the user is inappropriate for making the post, performs at least one of presenting information used to calm the emotion to the user and having the user explain the emotion, as an intervention to calm the emotion; The presentation of information used to calm the emotions includes at least one of presentation of information recommending deep breathing or stretching, presentation of videos, images, and music, and presentation of a column about a psychotherapy program; the notifying step notifies the user of the content of the determination after the intervention; The output step outputs the post, The recording step includes, after the intervention, obtaining a response from the user regarding whether the intervention was helpful, and based on the response, linking the content of the intervention with at least one of the user's feelings and the content of the post and recording the link; The post receiving step further includes receiving a post from an arbitrary user; The emotion analysis step analyzes the emotion of the arbitrary user, The determining step determines whether the analyzed emotion of the arbitrary user is appropriate for making the post; The intervention step, when it is determined that the emotion of the arbitrary user is not appropriate for making the post, refers to at least one of the emotion of the arbitrary user and the content of the post by the arbitrary user, and the recorded information, and performs the intervention when the arbitrary user responds that the intervention was helpful. How to monitor posts.

6. If it is determined in the determination step that the emotion of the user is not appropriate for making the post, After the intervention by the intervention step, the analysis by the sentiment analysis step and the determination by the determination step are performed again, When the second determination determines that the user's emotion is appropriate for posting, the notification step notifies the user of the content of the determination that the user's emotion is inappropriate for posting. The post monitoring method according to claim 5.

7. A post monitoring method as described in claim 5 or 6, wherein the emotion analysis process analyzes the emotions of the user based on at least one of the received post from the user and the user's vital data.

8. A program for causing a computer to execute procedures including a post receiving procedure, a sentiment analysis procedure, a judgment procedure, an intervention procedure, a notification procedure, an output procedure, and a recording procedure: The post receiving step receives a post from a user; The emotion analysis step analyzes the emotion of the user, the determination step determines whether the analyzed emotion of the user is appropriate for making the post; When it is determined that the emotion of the user is inappropriate for making the post, the intervention procedure includes at least one of presenting information used to calm the emotion to the user and having the user explain the emotion, as an intervention to calm the emotion; The presentation of information used to calm the emotions includes at least one of presentation of information recommending deep breathing or stretching, presentation of videos, images, and music, and presentation of a column about a psychotherapy program; the notification step includes, after the intervention, notifying the user of the content of the determination; The output step outputs the post; the recording step includes, after the intervention, obtaining a response from the user as to whether the intervention was helpful, and based on the response, linking the content of the intervention with at least one of the user's feelings and the content of the post and recording the link; The post receiving step further includes receiving a post from an arbitrary user; The emotion analysis step analyzes the emotion of the arbitrary user, The determination step determines whether the analyzed emotion of the arbitrary user is appropriate for making the post; When it is determined that the emotions of the arbitrary user are not appropriate for making the post, the intervention procedure refers to at least one of the emotions of the arbitrary user and the content of the post by the arbitrary user, and the recorded information, and performs the intervention when the arbitrary user responds that the intervention was helpful.

9. If it is determined by the determination procedure that the emotion of the user is not appropriate for making the post, After the intervention by the intervention step, the analysis by the emotion analysis step and the determination by the determination step are performed again; When the second determination determines that the user's emotion is appropriate for posting, the notification step notifies the user of the content of the determination that the user's emotion is inappropriate for posting. The program according to claim 8.

10. 10. A computer-readable recording medium on which the program according to claim 8 or 9 is recorded.

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