Reporting control device, report control method, and program

Abstract

One purpose of the present invention is to provide, for example, a notification control device that is capable of assisting with swift handling of an emergency notification. A notification control device according to an aspect of the present disclosure comprises: a detection means that detects a notification from a communication terminal owned by a notifier; a reception means that, in accordance with the detection of the notification, receives input of information relating to notification content from the notifier; a determination means that, from the input information relating to the notification content, determines whether or not the notification is urgent; and a control means that, on the basis of the urgency of the notification, controls the connection destination for the notification.

Description

[Technical Field]

[0001] The present disclosure relates to a technology for supporting a response when a call is made. [Background technology]

[0002] When an accident or the like occurs, a person at the scene of the accident will report the incident to the police station, fire station, etc., depending on the situation. At this time, the person at the scene of the accident may, for example, use their own communication terminal to call the police station, fire station, etc., or rush to the nearest police box, etc.

[0003] In relation to a person rushing into a police box to make a report, Patent Document 1 discloses that a visitor to a police box can make a report using a videophone installed in the police box. In this case, Patent Document 1 allows the visitor to select whether to make an emergency call or a regular reception, and if an emergency call is selected, a videophone call is connected between the visitor and an operator. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] International Publication No. 2006 / 016466 Summary of the Invention [Problem to be solved by the invention]

[0005] Assume that a person at the scene of an accident uses a communication terminal to make an emergency call to a police station, fire station, or the like. The emergency call is received by an emergency call receiving institution. The emergency call receiving institution is, for example, the control room of a police station, fire station, or the like. Once the call is received, an operator in the control room understands the situation by talking to the caller. Depending on the situation, the operator issues instructions to the appropriate parties to be dispatched to the scene, such as police officers, ambulance teams, or fire teams. Because emergency calls can involve the risk of human life, the operator and the parties to be dispatched must respond quickly according to the content of the emergency call.

[0006] The operator and the dispatched party may be delayed in their initial response to an emergency call that they must deal with. For example, an unnecessary call may be made. When such a call is made, the operator and the dispatched party are forced to deal with the unnecessary call. As a result, the operator and the dispatched party may not be able to quickly respond to an emergency call that they must deal with, such as an emergency that involves human life.

[0007] The present disclosure has been made in consideration of the above-mentioned problems, and one of its objects is to provide a notification control device and the like that can support a rapid response to an emergency call. [Means for solving the problem]

[0008] A notification control device according to one aspect of the present disclosure includes a detection means for detecting a notification from a communication terminal owned by a reporter, a reception means for receiving input of information regarding the content of the notification from the reporter in response to the detection of the notification, a determination means for determining whether the notification is urgent or not from the input information regarding the content of the notification, and a control means for controlling the connection destination of the notification based on whether the notification is urgent or not.

[0009] A notification control method according to one aspect of the present disclosure detects a notification from a communication terminal owned by a reporter, and in response to the detection of the notification, accepts input of information regarding the content of the notification from the reporter, determines whether the notification is urgent or not from the input information regarding the content of the notification, and controls the connection destination of the notification based on whether the notification is urgent or not.

[0010] A computer-readable storage medium according to one aspect of the present disclosure stores a program that executes the following processes: detecting a report from a communication terminal owned by a reporter; accepting input of information regarding the report content from the reporter in response to the detection of the report; determining whether the report is urgent or not from the input information regarding the report content; and controlling the connection destination of the report based on whether the report is urgent or not. [Effects of the Invention]

[0011] According to the present disclosure, it is possible to support a rapid response to an emergency call. [Brief explanation of the drawings]

[0012] [Figure 1] FIG. 1 is a diagram illustrating an example of a notification mechanism according to the present disclosure. [Figure 2] 1 is a block diagram showing an example of a functional configuration of a notification control device according to a first embodiment of the present disclosure. [Figure 3] 4 is a flowchart illustrating an example of an operation of the notification control device according to the first embodiment of the present disclosure. [Figure 4] FIG. 10 is a block diagram showing an example of a functional configuration of a notification control device according to a second embodiment of the present disclosure. [Figure 5] FIG. 10 is a diagram illustrating an example of input acceptance information according to the second embodiment of the present disclosure. [Figure 6] FIG. 10 is a diagram illustrating another example of input acceptance information according to the second embodiment of the present disclosure. [Figure 7] 10 is a flowchart illustrating an example of an operation of a notification control device according to a second embodiment of the present disclosure. [Figure 8] FIG. 10 is a block diagram showing an example of the configuration of a notification control device according to a first modified example of the present disclosure. [Figure 9] FIG. 10 is a block diagram showing another example of the configuration of the notification control device according to the first modification of the present disclosure. [Figure 10] FIG. 10 is a block diagram showing an example of a functional configuration of a notification control device according to a third embodiment of the present disclosure. [Figure 11] FIG. 11 is a diagram illustrating an example of output information according to the third embodiment of the present disclosure. [Figure 12] 10 is a flowchart illustrating an example of an operation of a notification control device according to a third embodiment of the present disclosure. [Figure 13] FIG. 10 is a block diagram showing an example of a functional configuration of a notification control device according to a fourth embodiment of the present disclosure. [Figure 14] FIG. 13 is a diagram illustrating an example of second input reception information according to the fourth embodiment of the present disclosure. [Figure 15] FIG. 13 is a diagram illustrating an example of output information according to the fourth embodiment of the present disclosure. [Figure 16] 10 is a flowchart illustrating an example of an operation of a notification control device according to a fourth embodiment of the present disclosure. [Figure 17] 1 is a block diagram showing an example of a hardware configuration of a computer device that realizes a notification control device according to the first, second, third, and fourth embodiments of the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0013] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings.

[0014] First Embodiment First, the reporting mechanism will be explained. FIG. 1 is a diagram schematically illustrating an example of the reporting mechanism. A communication terminal 10 and a command system 20 are communicably connected via a wired or wireless network. A reporter makes a report, for example, by using the communication terminal 10 and inputting a predetermined phone number. The communication terminal 10 is, for example, a mobile terminal such as a mobile phone, a smartphone, or a tablet terminal. The communication terminal 10 is not limited to this example, and may also be a personal computer. The communication terminal 10 is a terminal that has at least a function of making a report.

[0015] The call destination is, for example, an emergency call receiving agency. This refers to an organization that issues a dispatch command to the person to be dispatched (for example, police officers, firefighters, and ambulance crews) to rush to the scene depending on the content of the call. The call is connected to a command system 20 in a command room of a police station, fire department, or the like, which is an example of an emergency call receiving agency. The command system 20 may be, for example, a server device or a group of devices including a server device. An operator in the command room communicates with the caller via the command system 20. Then, based on the information obtained from the caller, the operator gives instructions to the caller or uses the command system 20 to give instructions to the person to be dispatched. An example of the call control device of the present disclosure is used in a situation where such a call is made.

[0016] Next, an overview of the notification control device of the present disclosure will be described.

[0017] 2 is a block diagram showing an example of the functional configuration of the notification control device 100. The notification control device 100 is a device that can be connected to, for example, the communication terminal 10 and the command system 20 so that they can communicate with each other via wired or wireless communication. The notification control device 100 may be a device external to the communication terminal 10 and the command system 20, or may be a device incorporated into the communication terminal 10 or the command system 20.

[0018] As shown in FIG. 2, the notification control device 100 includes a detection unit 110, a reception unit 120, a determination unit 130, and a control unit 140.

[0019] The detection unit 110 detects a report from the communication terminal 10. For example, the communication terminal 10 transmits a signal to make a report. When the signal is received by the command system 20, a call communication between the communication terminal 10 and the command system 20 is established. The detection unit 110 may detect a report by, for example, detecting that the signal has been transmitted before the call communication is established. The detection unit 110 may also detect a report by detecting that the communication terminal 10 has received a report operation from a user. In this way, the detection unit 110 detects a report from the communication terminal 10 owned by the reporter. The detection unit 110 is an example of a detection means.

[0020] The reception unit 120 receives input from the reporter in response to detection of a report. For example, when a report is detected, the reception unit 120 outputs input reception information for receiving input from the reporter to the communication terminal 10. The input reception information may be, for example, information that displays items for receiving input of information related to the report content. The reporter inputs information related to the report content, for example, by performing an operation on the input reception information. The reception unit 120 receives, for example, information related to the report content that has been input in this manner. In this way, the reception unit 120 receives input of information related to the report content from the reporter in response to detection of a report. The reception unit 120 is an example of a reception means.

[0021] The determination unit 130 determines whether or not the report is urgent. For example, suppose that the information regarding the input report content includes information indicating that there is an injured person. In this case, the determination unit 130 may determine that the report is urgent, assuming that the report concerns human life. Furthermore, suppose that the information regarding the input report content includes information indicating that the report is intended for consultation. In this case, the determination unit 130 may determine that the report is not urgent. In this way, the determination unit 130 determines whether or not the report is urgent from the information regarding the input report content. The determination unit 130 is an example of a determination means.

[0022] The control unit 140 controls the connection destination of the call. For example, if the determination unit 130 determines that the call is urgent, the control unit 140 connects the call to the command system 20 in the command room, which is an emergency call receiving agency. Also, for example, if the determination unit 130 determines that the call is not urgent, the control unit 140 connects the call to a connection destination different from the emergency call receiving agency. The connection destination different from the emergency call receiving agency is, for example, a consultation service system set up in a public institution. Note that, examples of connection destinations when it is determined that there is no emergency are not limited to this example. In this way, the control unit 140 controls the connection destination of the call based on whether or not the call is urgent. The control unit 140 is an example of a control means.

[0023] Next, an example of the operation of the notification control device 100 will be described with reference to Fig. 3. In this disclosure, each step in a flowchart will be represented by a number assigned to the step, such as "S1".

[0024] 3 is a flowchart illustrating an example of the operation of the notification control device 100. The detection unit 110 detects a notification from a communication terminal owned by the reporter (S1). In response to the detection of the notification, the reception unit 120 receives input of information related to the content of the notification from the reporter (S2). The determination unit 130 determines whether the notification is urgent or not based on the input information related to the content of the notification (S3). The control unit 140 controls the connection destination of the notification based on whether the notification is urgent or not (S4).

[0025] As described above, the notification control device 100 of the first embodiment detects a notification from a communication terminal owned by a caller, and, in response to the detection of the notification, accepts input of information related to the content of the notification from the caller. The notification control device 100 then determines whether the notification is urgent or not based on the input information related to the content of the notification, and controls the connection destination of the notification based on the urgency of the notification. As a result, the notification control device 100 can change the connection destination of the notification depending on, for example, whether the notification from the caller is an emergency notification or an unnecessary or non-urgent notification. For example, if the notification control device 100 determines that the notification is an emergency notification, it can set the connection destination of the notification to an emergency notification receiving agency. Furthermore, for example, if the notification control device 100 determines that the notification is an unnecessary or non-urgent notification, it can set the connection destination of the notification to a consultation center or the like different from the emergency notification receiving agency. As a result, the notification control device 100 can reduce the frequency with which unnecessary or non-urgent notifications are connected to the emergency notification receiving agency. Furthermore, since the notification control device 100 does not require the caller to select whether the call is an emergency or non-urgent, it is possible to prevent the caller from calling an emergency call even if the call is non-urgent. This allows emergency call receiving agencies and dispatched personnel to respond quickly to calls requiring an emergency. In other words, the notification control device 100 can support a quick response to emergency calls.

[0026] <Second embodiment> Next, a notification control device of a second embodiment will be described. In the second embodiment, the notification control device 100 described in the first embodiment will be described in more detail. Note that some of the content that overlaps with the content described in the first embodiment will not be described again.

[0027] [Details of the notification control device 100] Fig. 4 is a block diagram showing an example of the functional configuration of the notification control device 100. As shown in Fig. 4, the notification control device 100 is capable of communicating with the communication terminal 10, the command system 20, and the consultation desk system 30. As mentioned above, the configuration of the notification control device 100 is not limited to this example. In the present disclosure, an example in which the notification control device 100 is an external device to the communication terminal 10 and the command system 20 as shown in Fig. 4 will be mainly described.

[0028] The notification control device 100 includes a detection unit 110, a reception unit 120, a determination unit 130, and a control unit 140.

[0029] The detection unit 110 detects a call made by the communication terminal 10. The detection unit 110 detects a call before communication is established between the communication terminal 10 and the command system 20. For example, suppose that a caller makes a call by inputting the telephone number of an emergency call receiving agency. At this time, the detection unit 110 determines whether the input telephone number is the telephone number of the emergency call receiving agency. If the input telephone number is the telephone number of the emergency call receiving agency, the detection unit 110 may detect that the call made by the communication terminal 10 is a call from the communication terminal 10. Note that the method of detecting a call is not limited to this example. The detection unit 110 may detect that an operation to make a call to the emergency call receiving agency has been performed on the communication terminal 10.

[0030] The reception unit 120 includes a reception control unit 1201 and an input reception unit 1202. The reception control unit 1201 outputs input reception information to the communication terminal 10. The input reception information is information that prompts the caller to input information related to the content of the call. FIG. 5 is a diagram showing an example of the input reception information. In the example of FIG. 5, the input reception information is displayed on a display of the communication terminal 10. The input reception information includes the sentence "Please enter the purpose of the call" and check boxes for selecting the items "Incident," "Fire," "Emergency," and "Consultation." In this way, the input reception information may be information that prompts the caller to input the purpose of the call. In the example of FIG. 5, the "Emergency" item is selected. That is, this example indicates that the call is for an emergency call.

[0031] The input accepting unit 1202 accepts input from the caller. More specifically, the input accepting unit 1202 accepts input of information related to the call content by accepting an operation by the caller on the input acceptance information. In the example of Fig. 5, the input accepting unit 1202 accepts input of information indicating that the purpose of the call is "emergency" as information related to the call content.

[0032] Note that examples of information regarding the report content received from the reporter are not limited to this example. For example, the input reception information may include information for inputting the event that triggered the report. For example, the reception control unit 1201 displays items such as "incident," "accident," "fire," and "trouble" on the communication terminal 10. Then, when the reporter selects an item, the input reception unit 1202 receives information regarding the report content. For example, if the reporter selects "fire," the input reception unit 1202 receives input of information indicating that the event that triggered the report is "fire" as information regarding the report content. Examples of the event that triggered the report may be further categorized events such as a traffic accident, a maritime accident, a parking violation, a stalking incident, and a noise problem.

[0033] Furthermore, the reception control unit 1201 may allow input of both the purpose of the report and the event that triggered the report. In this case, the input reception unit 1202 receives input of information indicating both the purpose of the report and the event that triggered the report as information related to the report content. In this way, the reception unit 120 may receive input of at least one of the purpose of the report and the type of event that triggered the report.

[0034] Furthermore, the input acceptance information may include information for inputting information regarding injured persons. FIG. 6 is a diagram showing another example of input acceptance information. In the example of FIG. 6, the display of the communication terminal 10 displays the sentence "Are there any injured persons in the incident that occurred?" and a check box for selecting "Yes" or "No." In this example, "No" is selected. In this case, the input acceptance unit 1202 accepts input of information indicating that there are "no" injured persons as information regarding the content of the report. In this way, the acceptance unit 120 may accept input regarding the presence or absence of injured persons. Note that the acceptance unit 120 may also accept input regarding the number of injured persons.

[0035] The determination unit 130 determines whether the report is urgent. For example, assume that the information regarding the report content includes information indicating the purpose of the report. For example, if the purpose of the report is an emergency, the determination unit 130 determines that the report is urgent. On the other hand, if the purpose of the report is "consultation," the determination unit 130 may determine that the report is not urgent.

[0036] Furthermore, it is assumed that the information regarding the report content includes information indicating the event that triggered the report. For example, if the event that triggered the report is a fire, the determination unit 130 determines that the report is urgent. On the other hand, if the event is a problem, the determination unit 130 may determine that the report is not urgent.

[0037] Furthermore, if the purpose of the report is an accident and the event is a maritime accident, the determination unit 130 may determine that the report is urgent. On the other hand, if the purpose of the report is an accident and the event is a parking violation, the determination unit 130 may determine that the report is not urgent. In this way, the determination unit 130 may determine whether the report is urgent or not depending on the type of the received purpose or event.

[0038] Furthermore, it is assumed that the information regarding the content of the report includes information regarding an injured person. For example, if there is an injured person, the determination unit 130 determines that the report is urgent. On the other hand, if there is no injured person, the determination unit 130 may determine that the report is not urgent. In this way, the determination unit 130 may determine whether the report is urgent or not depending on whether there is an injured person.

[0039] The determination method is not limited to the above example. For example, the determination unit 130 may assign a numerical value to each item input as information related to the report content, and determine whether the report is urgent or not based on an evaluation value based on the numerical value. For example, if the purpose of the report is an accident, a value of 1 is set. If the event is a maritime accident, a value of 2 is set, and if the event is a parking violation, a value of 0 is set. If the report is made based on input from the reporter that the purpose of the report is an accident and the event is a maritime accident, the determination unit 130 sets the evaluation value of the report to 3, which is the sum of the numerical values. If the report is made based on input from the reporter that the purpose of the report is an accident and the event is a parking violation, the determination unit 130 sets the evaluation value of the report to 1. Then, if the evaluation value is 2 or more, the determination unit 130 may determine that the report is urgent. In this way, the determination unit 130 may determine whether the report is urgent or not based on whether the evaluation value based on the numerical value set for each item exceeds a predetermined threshold.

[0040] The determination unit 130 may prioritize the presence or absence of injured persons in its determination. For example, the determination unit 130 may determine that the report is urgent if there are injured persons, regardless of the purpose of the report and the event that triggered the report. In this way, the determination unit 130 may determine whether the report is urgent based on whether specific information is present in the information related to the report content.

[0041] The control unit 140 controls the connection destination of the call. If the determination unit 130 determines that the call is urgent, the control unit 140 connects the call to the command system 20 in the command room, which is an emergency call receiving agency. Also, for example, if the determination unit 130 determines that the call is not urgent, the control unit 140 connects the call to a connection destination other than the emergency call receiving agency. The connection destination other than the emergency call receiving agency is, for example, a consultation system 30 installed in a public institution. The consultation system 30 may be, for example, an automated call center. In this case, the consultation system 30 may connect the call to an operator at the call center after receiving input from the caller via an automated response.

[0042] An example of control of the connection destination will be described. For example, suppose a caller calls the police. In Japan, when a caller enters "110" and makes a call, the call is connected to a police emergency call receiving agency. If it is determined that the call is urgent, the control unit 140, for example, sets the connection destination of the call to the police emergency call receiving agency. On the other hand, if it is determined that the call is not urgent, the control unit 140 does not set the connection destination of the call to the police emergency call receiving agency. In this case, the control unit 140 sets the connection destination of the call to a police consultation service. For example, in Japan, when a caller enters "#9110" and makes a call, the call is connected to a police consultation service. If it is determined that the call is not urgent, the control unit 140 may connect the call to the consultation service. Note that the control of the connection destination is not limited to this example.

[0043] [Example of operation of the notification control device 100] Next, an example of the operation of the notification control device 100 will be described with reference to FIG.

[0044] 7 is a flowchart illustrating an example of the operation of the notification control device 100. First, the detection unit 110 detects a notification from the communication terminal 10 (S101). When a notification is detected, the reception control unit 1201 outputs input reception information to the communication terminal 10 (S102). The input reception unit 1202 receives input of information related to the content of the notification through an operation of the caller on the input reception information (S103). The determination unit 130 determines whether or not the notification is urgent based on the received information related to the content of the notification (S104).

[0045] If it is determined that the call is urgent ("Yes" in S105), the control unit 140 connects the call to the command system 20 in the command room, which is an emergency call receiving agency (S106). On the other hand, if it is determined that the call is not urgent ("No" in S105), the control unit 140 connects the call to the consultation desk system 30 (S106).

[0046] In this way, the notification control device 100 of the second embodiment detects a notification from a communication terminal owned by the caller, and in response to the detection of the notification, accepts input of information related to the content of the notification from the caller. The notification control device 100 then determines whether the notification is urgent or not based on the input information related to the content of the notification, and controls the connection destination of the notification based on the urgency of the notification. As a result, the notification control device 100 can change the connection destination of the notification depending on, for example, whether the notification from the caller is an emergency notification or an unnecessary or non-urgent notification. For example, if the notification control device 100 determines that the notification is an emergency notification, it can set the connection destination of the notification to an emergency notification receiving agency. Furthermore, for example, if the notification control device 100 determines that the notification is an unnecessary or non-urgent notification, it can set the connection destination of the notification to a consultation center or the like different from the emergency notification receiving agency. Therefore, the notification control device 100 can reduce the frequency with which unnecessary or non-urgent notifications are connected to the emergency notification receiving agency. Furthermore, since the notification control device 100 does not require the caller to select whether the call is an emergency or non-urgent, it is possible to prevent the caller from calling an emergency call even if the call is non-urgent. This allows emergency call receiving agencies and dispatched personnel to respond quickly to calls requiring an emergency. In other words, the notification control device 100 can support a quick response to emergency calls.

[0047] Furthermore, the notification control device 100 of the second embodiment may connect the call to an emergency call receiving agency if it determines that the call is urgent, and may connect the call to a destination other than the emergency call receiving agency if it determines that the call is not urgent. This allows the notification control device 100 to connect only urgent calls to the emergency call receiving agency. Therefore, the notification control device 100 can reduce the frequency with which the emergency call receiving agency and the dispatched party have to handle unnecessary or non-urgent calls.

[0048] Furthermore, the notification control device 100 of the second embodiment may accept input of at least one of the purpose of the notification and the type of event that triggered the notification, and may determine whether the notification is urgent or not based on the accepted purpose or type of event. The notification control device 100 may also accept input of whether or not there are any injured people, and may determine whether or not the notification is urgent or not based on the presence or absence of injured people. This allows the notification control device 100 to require the caller to input only objective information without determining the urgency. In other words, the notification control device 100 can reduce the frequency with which the caller makes an emergency notification even when it is not necessary or urgent.

[0049] [Variation 1] As described above, the notification control device 100 can be realized by various methods. Fig. 8 is a block diagram showing an example of the configuration of the notification control device of Modification 1. For example, as shown in Fig. 8, the notification control device 100 may be provided in the communication terminal 10. In this case, for example, the detection unit 110 may detect a notification by detecting an operation to make a notification on the communication terminal 10.

[0050] Fig. 9 is a block diagram showing another example of the configuration of the notification control device of Modification 1. For example, as shown in Fig. 9, the notification control device 100 may be provided in the command system 20. In this case, communication is once connected between the communication terminal 10 and the command system 20. Then, if the notification control device 100 determines that the notification is not urgent, it switches the connection destination of the notification to the consultation desk system 30, for example.

[0051] <Third embodiment> Next, a notification control device according to a third embodiment will be described. In the third embodiment, an example of further functions of the notification control device will be described. Note that some of the contents that overlap with the contents described in the first and second embodiments will not be described.

[0052] [Details of the notification control device 101] 10 is a block diagram showing an example of the functional configuration of the notification control device 101. In this embodiment, the notification control device 101 exists in place of, for example, the notification control device 100 shown in FIG. 4. That is, the notification control device 101 is capable of communicating with the communication terminal 10, the command system 20, and the consultation desk system 30.

[0053] 10, the notification control device 101 includes a detection unit 110, a reception unit 120, a determination unit 131, and a control unit 141. In addition to the processing of the notification control device 100, the notification control device 101 may perform the processing described below.

[0054] The determination unit 131 determines whether or not information indicating the source of the report is included in the list. The information indicating the source of the report is, for example, a telephone number. For example, the determination unit 131 determines whether or not the telephone number of the communication terminal 10 that is the source of the report is included in the list. Note that the information indicating the source of the report is not limited to a telephone number, and may be any information that can identify the reporter or the communication terminal 10 when the report is made. The list may be one that has been generated in advance, or may be one that has been generated by a list generation unit, which will be described later.

[0055] The list is information that includes information indicating the source of the report. For example, the list may be information that indicates a list of telephone numbers. Prank reports may be made. The list may include, for example, a list of telephone numbers of communication terminals that have made prank reports. The information included in the list is not limited to the telephone numbers of communication terminals that have made prank reports. The list may include information that indicates the source of a report that is likely to make an unnecessary or non-urgent report. The list may be stored in a storage device (not shown) that the report control device 101 has, or may be stored in an external device that can communicate with the report control device 101.

[0056] The determination unit 131 may perform both a determination as to whether the report is urgent and a determination as to whether information indicating the report source is included in the list. Furthermore, the determination unit 131 may determine whether the report is urgent when information indicating the report source is not included in the list. In this case, the processing of the reception unit 120 may be performed when information indicating the report source is not included in the list.

[0057] If information indicating the source of the call is included in the list, the control unit 141 may perform control so as not to connect the call to an emergency call receiving agency. For example, the control unit 141 may connect the call to the consultation desk system 30 or may disconnect the call. When disconnecting the call, the control unit 141 may output audio guidance to the communication terminal 10 indicating that the call will be disconnected. Furthermore, the control unit 141 may prioritize determining whether or not information indicating the source of the call is included in the list over determining the urgency of the call. In other words, the control unit 141 may perform control so as not to connect the call to an emergency call receiving agency if information indicating the source of the call is included in the list, regardless of whether or not the urgency is determined.

[0058] [Example of operation of the notification control device 101] Next, an example of the operation of the notification control device 101 will be described with reference to FIG.

[0059] 11 is a flowchart illustrating an example of the operation of the notification control device 101. First, the detection unit 110 detects a notification from the communication terminal 10 (S101). Then, the determination unit 131 determines whether or not information indicating the source of the notification is included in the list. If the information indicating the source of the notification is included in the list ("Yes" in S202), the control unit 141 connects the notification to the consultation desk system 30 (S208).

[0060] On the other hand, if the information indicating the report source is not included in the list ("No" in S202), the report control device 101 performs the processes from S203 onwards. Note that the processes from S203 to S208 are the same as the processes from S102 to S107 in Fig. 7, and therefore description thereof will be omitted.

[0061] In this way, the notification control device 101 of the third embodiment determines whether information indicating the source of a notification is included in the list, and if the information indicating the source of the notification is included in the list, controls so that the notification is not connected to the emergency notification receiving agency. In this way, the notification control device 101 can control so that notifications from the communication terminal of a caller who has previously made unnecessary notifications, such as pranks, are not connected to the emergency notification receiving agency. As a result, the notification control device 101 can reduce the frequency with which emergency notification receiving agencies and dispatch targets have to handle unnecessary and non-urgent situations.

[0062] [Variation 2] The notification control device 101 may include a list generation unit 150. Fig. 12 is a block diagram showing an example of the functional configuration of the notification control device 101 of the second modification.

[0063] The list generation unit 150 generates a list. For example, an operator in a command room, which is an emergency call receiving agency, or an operator at a consultation desk receives a call. At this time, if the call is a prank, the operator who received the call uses the command system 20 or the consultation desk system 30 to input information indicating that the call was a prank. The list generation unit 150 acquires information indicating the call source of the call source that made the prank call. Then, if a prank call is made from the same call source a predetermined number of times or more, the list generation unit 150 generates a list including information indicating the call source of the call source that made the predetermined number of times or more.

[0064] <Fourth embodiment> Next, a fourth embodiment of the notification control device will be described. In the fourth embodiment, an example of further functions of the notification control device when the notification is connected to an emergency notification receiving agency will be described. Note that some of the content that overlaps with the content described in the first, second, and third embodiments will not be described.

[0065] [Details of the notification control device 102] 13 is a block diagram illustrating an example of the functional configuration of the notification control device 102. In this embodiment, the notification control device 102 exists in place of, for example, the notification control device 100 shown in FIG. 4. That is, the notification control device 102 is capable of communicating with the communication terminal 10, the command system 20, and the consultation desk system 30. The notification control device 102 is also capable of communicating with other communication terminals different from the communication terminal 10.

[0066] 13, the notification control device 102 includes a detection unit 110, a reception unit 120, a determination unit 131, a control unit 141, an information acquisition unit 160, and an output control unit 170. In addition to the processing of the notification control device 100 or the notification control device 101, the notification control device 102 may perform the processing described below.

[0067] The information acquisition unit 160 includes a location information acquisition unit 1601, a notification unit 1602, and a report-related information acquisition unit 1603. The location information acquisition unit 1601 acquires location information of the communication terminal 10. For example, the location information acquisition unit 1601 acquires location information of the communication terminal 10 that is the report source in response to the detection of a report by the detection unit 110. The location information acquisition unit 1601 also acquires location information of other communication terminals. In response to the detection of a report, the location information acquisition unit 1601 may acquire location information from multiple communication terminals including the communication terminal 10 and the other communication terminals. The multiple communication terminals have a function capable of identifying their own location information by a global navigation satellite system (GNSS), such as a global positioning system (GPS). The location information acquisition unit 1601 acquires, for example, the location information identified by the function as the location information of the target. The location information acquisition unit 1601 may periodically acquire location information from the communication terminal 10 and other communication terminals. In this case, the location information acquisition unit 1601 identifies the location information of the communication terminal 10 that is the source of the report from the acquired location information, for example, in response to detection of a report.

[0068] The notification unit 1602 notifies other communication terminals. Specifically, the notification unit 1602 identifies other communication terminals that exist within a predetermined range from the communication terminal 10. For example, the notification unit 1602 identifies, from the acquired location information, location information that indicates a location within a predetermined range from the location indicated by the location information of the communication terminal 10. The notification unit 1602 identifies other communication terminals that exist at the location indicated by the identified location information.

[0069] Then, the notification unit 1602 notifies the identified other communication terminal to input information related to the report. More specifically, the notification unit 1602 transmits second input reception information to the identified other communication terminal. FIG. 14 is a diagram showing an example of the second input reception information. In the example of FIG. 14, the display of the other communication terminal displays the sentence "Has an incident or accident occurred nearby?" and a check box for selecting either "Yes" or "No." In this example, "Yes" is selected.

[0070] The report-related information acquisition unit 1603 acquires report-related information. The report-related information is information related to a report. Specifically, the report-related information acquisition unit 1603 acquires the report-related information as a response to the input acceptance information notified by the notification unit 1602. For example, in the example of FIG. 14, since "occurring" is selected, the report-related information acquisition unit 1603 acquires information indicating that an incident or accident has occurred as the report-related information.

[0071] In this way, information acquisition unit 160 acquires location information from communication terminal 10 and a terminal other than communication terminal 10. Then, information acquisition unit 160 acquires information related to the report from other communication terminals that exist within a predetermined range from the location indicated by the location information of communication terminal 10. Information acquisition unit 160 is an example of information acquisition means.

[0072] Note that the report-related information acquired by the information acquisition unit 160 is not limited to the above examples. For example, the notification unit 1602 may transmit second input acceptance information, including information for inputting details of the incident or accident, to another communication terminal. In this case, the owner of the other communication terminal inputs details of the incident or accident. The details of the incident or accident include the type of incident or accident, the location where the incident or accident occurred, and whether or not anyone was injured. Then, the report-related information acquisition unit 1603 acquires information including details of the incident or accident as report-related information.

[0073] Furthermore, the information acquisition unit 160 may issue a notification before a call from the communication terminal 10 is connected. That is, the information acquisition unit 160 may transmit a notification to another communication terminal before the call is connected, the notification accepting input of information related to the call, and acquire the information related to the call in response to the notification. In this way, the information acquisition unit 160 can acquire information related to the call more quickly by issuing a notification before the call is connected.

[0074] The output control unit 170 outputs output information. For example, the output control unit 170 outputs output information including the report-related information to a display device such as a display provided in the command system 20. The display device is a device that can be seen by the operator of the command system 20 or the target of dispatch. Therefore, the operator of the command system 20 or the target of dispatch can check the report-related information.

[0075] The output control unit 170 may output output information in which the report-related information is superimposed on a map. FIG. 15 is a diagram illustrating an example of the output information. In the example of FIG. 15, the map shows the location of the reporter and the location of the other person who owns the other communication terminal. The reporter is indicated by a star, and the other person is indicated by a circle and a square. That is, this example indicates that two other communication terminals are present within a predetermined range from the communication terminal 10. In this way, the output control unit 170 may output the positional relationship between the reporter and the owner of the other communication terminal. In this example, the output information shows report-related information indicating that an incident or accident has occurred and that the event that occurred is a traffic accident. That is, the person indicated by the circle indicates that they have input the report-related information that a traffic accident has occurred nearby. Note that this report-related information may be displayed, for example, by an operator of the command system 20 selecting a location on the output information indicating the other person.

[0076] Furthermore, the output control unit 170 may display different information depending on the content of the report-related information input by other people. For example, a person who inputs that an incident or accident has occurred may be shown with a circle on the map, and a person who inputs that an incident or accident has occurred may be shown with a square on the map. This allows the operator of the command system 20 and the person to be dispatched to intuitively understand the content of the report-related information.

[0077] In this way, the output control unit 170 may output information that associates the position of the other communication terminal with the information related to the acquired report. The output control unit 170 is an example of an output control means.

[0078] [Example of operation of the notification control device 102] Next, an example of the operation of the notification control device 102 will be described with reference to FIG.

[0079] Fig. 16 is a flowchart illustrating an example of the operation of the notification control device 102. The processing from S301 to S302 is the same as the processing from S201 to S202 in Fig. 11, and therefore a description thereof will be omitted.

[0080] If the result of the process in S302 is "No," the location information acquisition unit 1601 acquires location information of multiple communication terminals including the communication terminal 10 (S303). If another communication terminal exists within a predetermined range from the communication terminal 10 that is the report source ("Yes" in S304), the notification unit 1602 notifies the other communication terminal (S305). For example, the notification unit 1602 transmits second input reception information to the other communication terminal. Then, when an input is made by the owner of the other communication terminal, the report-related information acquisition unit 1603 acquires the input information as report-related information (S306). Note that if there is no other communication terminal within a predetermined range from the communication terminal 10 that is the report source ("No" in S304), the report control device 102 does not perform the processes in S305 and S306.

[0081] The processing of S307 to S312 is the same as the processing of S203 to S208 in Fig. 11, and therefore a description thereof will be omitted. Then, the output control unit 170 outputs the output information to the command system 20.

[0082] Note that this operation example is merely an example, and the operation of the notification control device 102 is not limited to this example. For example, the process of S313 may be performed after the process of S306. Furthermore, the processes of S304 to S306 may be performed after S307, or may be performed at the same timing as at least one of the processes after S307. In other words, the processes of S304 to S306 and the processes of S307 to S312 may be performed in parallel.

[0083] In this way, the notification control device 102 of the fourth embodiment may acquire location information from the communication terminal 10 and a terminal other than the communication terminal. Then, the notification control device 102 may acquire information related to the notification from another communication terminal that is present within a predetermined range from the location indicated by the location information of the communication terminal. This allows the notification control device 102 to acquire information from people who are near the caller. In other words, the notification control device 102 can acquire more information related to the notification, thereby supporting the emergency call receiving organization or the person being dispatched to respond quickly.

[0084] Furthermore, the notification control device 102 of the fourth embodiment may send a notification to another communication terminal before the notification is connected, requesting input of information related to the notification, and may acquire the information related to the notification in response to the notification. This allows the notification control device 102 to acquire the information related to the notification more quickly.

[0085] Furthermore, the notification control device 102 of the fourth embodiment may output information that associates the location of another communication terminal with information related to the acquired notification, thereby enabling the emergency notification receiving agency or the dispatched party to intuitively understand the information related to the notification.

[0086] [Variation 3] The message-related information acquisition unit 1603 may assign value data to the person who inputs the message-related information.

[0087] For example, the notification unit 1602 transmits second input acceptance information to another communication terminal. The owner of the other communication terminal inputs report-related information in response to the second input acceptance information. The report-related information acquisition unit 1603 acquires the report-related information. At this time, the report-related information acquisition unit 1603 grants value data to the owner of the other communication terminal who input the report-related information.

[0088] The value data is, for example, data indicating economic value. The value data is, for example, data indicating currency, but is not limited to this example. The value data may be data indicating a value similar to currency that can be exchanged for goods or services. For example, the value data may be points, electronic money, crypto assets, electronic coupons, etc. The report-related information acquisition unit 1603 further associates the value data with owner information that is associated with, for example, the owner's identification information, owner name, contact information, etc. The owner information is stored, for example, in a storage device (not shown) included in the report control device 102 or in a device external to the report control device 102.

[0089] [Variation 4] The control unit 141 may receive a request to connect a message from the command system 20. Then, the control unit 141 may connect the message to the command system 20 in response to the request.

[0090] For example, suppose that the determination unit 131 determines that the report is not urgent. In this case, the report is connected to, for example, the consultation desk system 30. On the other hand, suppose that the report-related information acquired from another communication terminal includes information indicating that an incident or accident involving human life has occurred. In this case, the operator in the control room knows that the report is likely to be an urgent report. Therefore, the operator in the control room operates the command system 20 to request that the report be connected to the command system 20. That is, the command system 20 accepts a connection request, which is a request to connect the report to the command system 20, through the operation of the operator in the control room.

[0091] The command system 20 notifies the control unit 141 that a connection request has been made. The control unit 141 accepts the connection request. Then, the control unit 141 connects the report to the command system 20.

[0092] In this way, the control unit 141 may control the connection destination of the call in response to a connection request from an emergency call receiving organization (that is, the command system 20).

[0093] <Example of hardware configuration for a notification control device> The hardware constituting the notification control device of the first, second, third, and fourth embodiments described above will now be described. Fig. 17 is a block diagram showing an example of the hardware configuration of a computer device that realizes the notification control device in each embodiment. The notification control device and notification control method described in each embodiment and each modified example are realized in a computer device 90.

[0094] 17, a computer device 90 includes a processor 91, a RAM (Random Access Memory) 92, a ROM (Read Only Memory) 93, a storage device 94, an input / output interface 95, a bus 96, and a drive device 97. The notification control device may be realized by a plurality of electric circuits.

[0095] The storage device 94 stores a program (computer program) 98. The processor 91 executes the program 98 of the notification control device using the RAM 92. Specifically, for example, the program 98 includes a program that causes a computer to execute the processes shown in FIGS. 3, 7, 11, and 16. The processor 91 executes the program 98 to realize the functions of the components of the notification control device. The program 98 may be stored in the ROM 93. The program 98 may also be recorded in the storage medium 80 and read out using the drive device 97, or may be transmitted to the computer device 90 from an external device (not shown) via a network (not shown).

[0096] The input / output interface 95 exchanges data with peripheral devices (such as a keyboard, a mouse, and a display device) 99. The input / output interface 95 functions as a means for acquiring or outputting data. The bus 96 connects the components.

[0097] There are various variations in the implementation of the notification control device. For example, the notification control device can be implemented as a dedicated device. Alternatively, the notification control device can be implemented based on a combination of multiple devices.

[0098] The scope of each embodiment also includes a processing method for recording a program for realizing each component of the function of each embodiment on a storage medium, reading the program recorded on the storage medium as code, and executing it on a computer. That is, a computer-readable storage medium is also included in the scope of each embodiment. Furthermore, the storage medium on which the above-mentioned program is recorded and the program itself are also included in each embodiment.

[0099] The storage medium may be, but is not limited to, a floppy disk, a hard disk, an optical disk, a magneto-optical disk, a CD (Compact Disc)-ROM, a magnetic tape, a non-volatile memory card, or a ROM. The programs recorded on the storage medium are not limited to standalone programs that execute processes, but also include programs that run on an OS (Operating System) in cooperation with other software and functions of an expansion board.

[0100] Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

[0101] The above-described embodiments and modifications can be combined as appropriate.

[0102] Some or all of the above-described embodiments can be described as, but are not limited to, the following supplementary notes.

[0103] <Additional Notes> [Appendix 1] A detection means for detecting a report made by a communication terminal owned by a reporter; a receiving means for receiving input of information relating to the content of the notification from the reporter in response to the detection of the notification; a determination means for determining whether or not the notification is urgent based on information about the inputted notification content; and a control means for controlling a connection destination of the notification based on whether or not the notification is urgent. Notification control device.

[0104] [Appendix 2] the control means, when it is determined that the call is urgent, connects the call to an emergency call receiving agency, and when it is determined that the call is not urgent, connects the call to a destination different from the emergency call receiving agency. 2. The notification control device according to claim 1.

[0105] [Appendix 3] the receiving means receives an input of at least one of the purpose of the notification and the type of event that triggered the notification; the determination means determines whether the notification is urgent or not depending on the accepted purpose or type of the event. 3. A notification control device according to claim 1 or 2.

[0106] [Appendix 4] the receiving means receives an input of whether or not there are any injured people; the determination means determines whether the report is urgent or not depending on whether there is an injured person. 4. A notification control device according to any one of appendices 1 to 3.

[0107] [Appendix 5] The determination means determines whether or not information indicating a source of the notification is included in a list; When the information indicating the call source is included in the list, the control means controls the call so as not to connect the call to an emergency call receiving agency. 5. A notification control device according to any one of appendices 1 to 4.

[0108] [Appendix 6] The communication device further includes an information acquisition unit that acquires location information from the communication terminal and a terminal different from the communication terminal, the information acquisition means acquires information related to the notification from another communication terminal that is present within a predetermined range from the location indicated by the location information of the communication terminal; 6. A notification control device according to any one of appendices 1 to 5.

[0109] [Appendix 7] the information acquisition means transmits a notification to the other communication terminal before the notification is connected, the notification accepting input of information related to the notification, and acquires the information related to the notification in response to the notification; 7. The notification control device according to claim 6.

[0110] [Appendix 8] further comprising an output control means for outputting information that associates the position of the other communication terminal with the acquired information related to the notification; 8. A notification control device according to claim 6 or 7.

[0111] [Appendix 9] Detects a report made by a communication device owned by the reporter, In response to the detection of the notification, an input of information regarding the content of the notification is received from the reporter; Determine whether the notification is urgent or not based on the information about the input notification content; Controlling the destination of the notification based on whether the notification is urgent or not. Notification control method.

[0112] [Appendix 10] A process of detecting a report made by a communication terminal owned by a reporter; a process of receiving input of information regarding the content of the notification from the reporter in response to the detection of the notification; A process of determining whether or not the notification is urgent based on information about the input notification content; and storing a program for executing a process of controlling the connection destination of the notification based on whether or not the notification is urgent. A computer-readable storage medium. [Explanation of symbols]

[0113] 10. Communication terminals 20 Command System 30 Consultation System 100, 101, 102 Notification control device 110 Detection unit 120 Reception 130, 131 Judgment section 140, 141 Control section 150 List Generation Unit 160 Information Acquisition Department 170 Output control section 1201 Reception control unit 1202 Input reception section 1601 Location information acquisition unit 1602 Notification Department 1603 Report-related Information Acquisition Department

Claims

1. A detection means for detecting a report made by a communication terminal owned by a reporter; a receiving means for receiving input of information relating to the content of the notification from the reporter in response to the detection of the notification; a determination means for determining whether or not the notification is urgent based on information about the inputted notification content; a control means for controlling a connection destination of the notification based on whether or not the notification is urgent; The determination means determines whether or not information indicating a source of the notification is included in a list; When the information indicating the call source is included in the list, the control means controls the call so as not to connect the call to an emergency call receiving agency. Notification control device.

2. the control means, when it is determined that the call is urgent, connects the call to an emergency call receiving agency, and when it is determined that the call is not urgent, connects the call to a destination different from the emergency call receiving agency. The notification control device according to claim 1 .

3. the receiving means receives an input of at least one of the purpose of the notification and the type of event that triggered the notification; the determination means determines whether the notification is urgent or not depending on the accepted purpose or type of the event. The notification control device according to claim 1 or 2.

4. the receiving means receives an input of whether or not there are any injured people; the determination means determines whether the report is urgent or not depending on whether there is an injured person. The notification control device according to any one of claims 1 to 3.

5. The communication device further includes an information acquisition unit that acquires location information from the communication terminal and a terminal different from the communication terminal, the information acquisition means acquires information related to the notification from another communication terminal that is present within a predetermined range from the location indicated by the location information of the communication terminal; The notification control device according to any one of claims 1 to 4.

6. the information acquisition means transmits a notification to the other communication terminal before the notification is connected, the notification accepting input of information related to the notification, and acquires the information related to the notification in response to the notification; The notification control device according to claim 5.

7. further comprising an output control means for outputting information that associates the position of the other communication terminal with the acquired information related to the notification; The notification control device according to claim 5 or 6.

8. Detects a report made by a communication device owned by the reporter, In response to the detection of the notification, an input of information regarding the content of the notification is received from the reporter; Determine whether the notification is urgent or not based on the information about the input notification content; Controlling the connection destination of the notification based on whether or not the notification is urgent; In the determining step, it is determined whether information indicating a source of the notification is included in a list; In the step of controlling, if the information indicating the call source is included in the list, control is performed so that the call is not connected to an emergency call receiving agency. Notification control method.

9. A process of detecting a report made by a communication terminal owned by a reporter; a process of receiving input of information regarding the content of the notification from the reporter in response to the detection of the notification; A process of determining whether or not the notification is urgent based on information about the input notification content; and controlling a connection destination of the notification based on whether or not the notification is urgent; In the process of determining, it is determined whether information indicating a source of the notification is included in a list; In the control process, if the information indicating the call source is included in the list, control is performed so that the call is not connected to an emergency call receiving agency. program.

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