Guidance system, guidance method, and program

Abstract

To provide a guidance system for guiding a subject and reducing the possibility that the subject intentionally or accidentally enters a place where the subject should not enter, a guidance method, and a program.SOLUTION: A guidance system 1 includes: an acquisition unit 21; a capture unit 22; a guide unit 23; and a warning unit 24. The acquisition unit 21 acquires identification information of a subject. The capture unit 22 captures a position of the subject based on the identification information. The guide unit 23 controls a plurality of notification devices 7 for transmitting information to surrounding people to transmit guide information to the subject. The guide information is for prompting the subject to move along a predetermined route. When the subject deviates from the predetermined route, the warning unit 24 controls the plurality of notification devices 7 to transmit warning information to the subject.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure generally relates to a guidance system, a guidance method, and a program, and more particularly to a guidance system, a guidance method, and a program for guiding a subject in a facility. [Background technology]

[0002] The guest engagement system (guidance system) described in Patent Document 1 includes a plurality of guest devices, a sensor network including a plurality of sensors, and a central server. Each guest device emits a periodic beacon signal that broadcasts a unique identifier of the guest device. The plurality of sensors detects the periodic beacon signals. The central server is communicatively connected to each of the plurality of sensors and stores a log that associates the unique identifier of each guest device detected by the sensor with the known location of the sensor and a timestamp. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Special Publication No. 2020-500268 Summary of the Invention [Problem to be solved by the invention]

[0004] In this way, the guest engagement system (guidance system) described in Patent Document 1 can monitor the location of guests (subjects) in a facility. However, there is a possibility that guests (subjects) may intentionally or accidentally enter places where they should not, and countermeasures may be required.

[0005] The present disclosure aims to provide a guidance system, a guidance method, and a program that can guide a subject and reduce the possibility that the subject will intentionally or accidentally enter a place where they should not be. [Means for solving the problem]

[0006] A guidance system according to one aspect of the present disclosure guides a subject in a facility. The guidance system includes an acquisition unit, a capture unit, a guidance unit, and a warning unit. The acquisition unit acquires identification information of the subject. The capture unit captures the position of the subject based on the identification information. The guidance unit controls multiple notification devices that transmit information to people around the subject, and transmits guidance information to the subject. The multiple notification devices are installed in the facility. The guidance information is information for encouraging the subject to move along a predetermined route. The warning unit controls the multiple notification devices to transmit warning information to the subject when the subject deviates from the predetermined route. The warning information is information that warns the subject. The facility is an apartment building. When the target person performs an operation to designate any one of multiple dwelling units in the apartment building via a lobby intercom installed at a common entrance of the apartment building, a call signal is transmitted from the lobby intercom to an intercom master unit installed in the dwelling unit, and a notification is sent from the intercom master unit to a mobile device carried by a resident of the dwelling unit. When the guidance system receives a permission signal from the mobile device indicating permission for the target person to enter, the guidance unit begins transmitting the guidance information targeting the dwelling unit.

[0007] A guidance method according to one aspect of the present disclosure guides a subject in a facility. The guidance method includes an acquisition step, a capture step, a guidance step, and a warning step. In the acquisition step, identification information of the subject is acquired. In the capture step, the position of the subject is captured based on the identification information. In the guidance step, guidance information is transmitted to the subject by controlling a plurality of notification devices that transmit information to people around the subject. The plurality of notification devices are installed in the facility. The guidance information is information for encouraging the subject to move along a predetermined route. In the warning step, if the subject deviates from the predetermined route, the plurality of notification devices are controlled to transmit warning information to the subject. The warning information is information that warns the subject. The facility is an apartment building. When the target person performs an operation to designate any one of the multiple dwelling units in the apartment building via a lobby intercom installed at a common entrance of the apartment building, a call signal is transmitted from the lobby intercom to an intercom master unit installed in the dwelling unit, and a notification is transmitted from the intercom master unit to a mobile terminal carried by a resident of the dwelling unit. The guiding method further includes a receiving step of receiving from the mobile terminal a permission signal indicating permission for the target person to enter. When the permission signal is received in the receiving step, the transmission of the guidance information targeting the dwelling unit is started in the guiding step.

[0008] A program according to one aspect of the present disclosure is a program for causing one or more processors of a computer system to execute the guiding method. [Effects of the Invention]

[0009] Advantageously, the present disclosure can guide a subject and reduce the likelihood that the subject will intentionally or accidentally enter a location where they should not be. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a block diagram including a guidance system according to the first embodiment. [Figure 2] FIG. 2 is a schematic diagram showing an example of use of the above guidance system. [Figure 3] FIG. 3 is a flowchart showing an example of use of the above guidance system. [Figure 4] FIG. 4 is a flowchart showing an example of use of the above guidance system. [Figure 5] FIG. 5 is a block diagram of a mobile terminal used together with a guidance system according to a third modification of the first embodiment. [Figure 6] FIG. 6 is a flowchart showing an example of use of the guidance system according to the second embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0011] In the following embodiments, the guidance system, guidance method, and program of the present disclosure will be described with reference to the drawings. However, the following embodiments are merely a portion of various embodiments of the present disclosure. The following embodiments can be modified in various ways depending on the design, etc., as long as the object of the present disclosure can be achieved. Furthermore, the drawings described in the following embodiments are schematic diagrams, and the ratios of the sizes and thicknesses of the components in the drawings do not necessarily reflect the actual dimensional ratios. Furthermore, the following embodiments (including modified examples) may be realized in appropriate combinations.

[0012] (Embodiment 1) (overview) A guidance system 1 (see FIG. 1) guides a target person H1 (see FIG. 2) in a facility. As shown in FIG. 1, the guidance system 1 includes an acquisition unit 21, a capture unit 22, a guidance unit 23, and a warning unit 24. The acquisition unit 21 acquires identification information of the target person H1. The capture unit 22 captures the position of the target person H1 based on the identification information. The guidance unit 23 controls multiple notification devices 7 that transmit information to people around the target person H1 to transmit guidance information to the target person H1. The multiple notification devices 7 are installed in the facility. The guidance information is information for encouraging the target person H1 to move along a predetermined route. The warning unit 24 controls the multiple notification devices 7 to transmit warning information to the target person H1 when the target person H1 deviates from the predetermined route. The warning information is information that warns the target person H1.

[0013] Furthermore, the guidance method of this embodiment guides a target person H1 in a facility. The guidance method includes an acquisition step, a capture step, a guidance step, and a warning step. In the acquisition step, identification information of the target person H1 is acquired. In the capture step, the position of the target person H1 is captured based on the identification information. In the guidance step, multiple notification devices 7 that transmit information to people around the target person H1 are controlled to transmit guidance information to the target person H1. The multiple notification devices 7 are installed in the facility. The guidance information is information for encouraging the target person H1 to move along a predetermined route. In the warning step, if the target person H1 deviates from the predetermined route, the multiple notification devices 7 are controlled to transmit warning information to the target person H1. The warning information is information that warns the target person H1.

[0014] The program of this embodiment is a program for causing one or more processors of a computer system to execute the above-described guidance method. The program may be recorded on a non-transitory recording medium readable by the computer system.

[0015] According to the guidance system 1, the guidance method, and the program of the present embodiment, guidance information is transmitted to the target person H1, thereby guiding the target person H1 so that the target person H1 does not get lost. Furthermore, by transmitting warning information to the target person H1 when the target person H1 deviates from a predetermined route, the possibility that the target person H1 will intentionally or accidentally enter a place where they should not enter can be reduced.

[0016] In the present disclosure, a "facility" refers to, for example, a house, a store, an office building, a factory, a warehouse, a commercial complex, a library, an art gallery, a museum, an amusement facility, a theme park, a park, an airport, a train station, a baseball stadium, a hotel, a hospital, etc. Alternatively, a "facility" may be, for example, a mobile object such as a ship or a railroad car. Furthermore, a "facility" may be an indoor facility or an outdoor facility.

[0017] In this embodiment, as an example, a case will be described in which the "facility" is an apartment building and the target person H1 is a delivery person.

[0018] By using the guidance system 1, the target person H1 can, for example, perform delivery work as follows: The target person H1 operates the lobby intercom 3 installed at the common entrance E1 of the facility and specifies the apartment number of the apartment to which the package is to be delivered. The intercom master unit 4 installed at that apartment then emits a ringing tone. The resident of that apartment operates the intercom master unit 4 to allow the target person H1 to come to the front of the apartment. The target person H1 arrives in front of the apartment while being guided to his / her destination by the guidance system 1. The target person H1 then hands over the package to the resident. The target person H1 then returns to the common entrance E1 while being guided to his / her destination by the guidance system 1 and exits the facility.

[0019] For the target person H1, this has the advantage that he or she can go to the dwelling unit without getting lost. For the residents of the facility (including the residents of the dwelling unit to which the package is to be delivered), this has the advantage that the possibility that the target person H1 will intentionally or accidentally enter a place where he or she should not enter can be reduced. In other words, by using the guidance system 1, the security of the facility can be improved.

[0020] Generally, if delivery personnel are allowed to enter the front of a residence, there is a possibility that they may intentionally or accidentally enter a location other than the residence to which the package is to be delivered, which could pose a security problem. For this reason, in some apartment complexes, the manager (concierge) of the apartment complex may only allow delivery personnel to enter up to the common entrance E1. In some countries and regions, it is common for apartment complex managers to only allow delivery personnel to enter up to the common entrance E1.

[0021] In such apartment buildings, for residents to order a delivery service such as a food delivery service and receive their package, the delivery person must first come to the common entrance E1, and then the resident must go to the common entrance E1 themselves. This reduces convenience for residents compared to when the delivery person delivers the package directly to the dwelling unit.

[0022] In contrast, in an apartment building, if delivery companies are allowed to enter the front of the apartments on the condition that they use the guidance system 1, it is possible to ensure the security of the facility while increasing convenience for the residents.

[0023] (detail) (1) Overall structure The guidance system 1 and the equipment used with the guidance system 1 will now be described in more detail.

[0024] As shown in Figure 1, in this embodiment, the equipment used with the guidance system 1 includes a lobby intercom 3, multiple intercom master units 4, multiple intercom slave units 5, an information terminal 6, multiple notification devices 7, a front door camera C1, multiple cameras C2, an opening / closing member 81, an electric lock 82, and a transport device 83.

[0025] Communications for calls are established between the lobby intercom 3 and the intercom base unit 4, and between the intercom base unit 4 and the intercom handset 5. When a visitor (such as subject H1) to the apartment building (facility) speaks into the lobby intercom 3 and a resident of a dwelling unit speaks into the intercom base unit 4, the visitor and the resident of the dwelling unit can talk to each other via the lobby intercom 3 and the intercom base unit 4. Also, when the visitor speaks into the intercom handset 5 and a resident of the dwelling unit speaks into the intercom base unit 4, the visitor and the resident of the dwelling unit can talk to each other via the intercom handset 5 and the intercom base unit 4.

[0026] (2) Guidance system The guide system 1 of this embodiment also serves as an intercom management terminal that mediates communication between the lobby intercom 3 and the intercom master unit 4. The guide system 1 is installed, for example, in a manager's room of a facility.

[0027] The guidance system 1 includes a computer system having one or more processors and a memory. At least some of the functions of the guidance system 1 are realized by the processor of the computer system executing a program stored in the memory of the computer system. The program may be stored in the memory, or may be provided via a telecommunications line such as the Internet, or may be provided by being recorded on a non-transitory recording medium such as a memory card.

[0028] As shown in FIG. 1, the guidance system 1 includes a communication unit 11, a storage unit 12, an operation unit 13, a display unit 14, an alarm unit 15, and a processing unit 2.

[0029] The communication unit 11 includes a communication interface device. The communication unit 11 is capable of communicating with devices such as the lobby intercom 3, the entrance camera C1, multiple intercom master units 4, multiple notification devices 7, and multiple cameras C2 via the communication interface device. In this disclosure, "capable of communication" means being able to send and receive signals directly or indirectly via a network or a repeater, using an appropriate communication method such as wired communication or wireless communication.

[0030] The storage unit 12 is configured with, for example, a hard disk drive (HDD) or a solid state drive (SSD). The storage unit 12 stores information. For example, the storage unit 12 stores images generated by the entrance camera C1 and the multiple cameras C2. The storage unit 12 also stores, for example, a program executed by the processor of the guidance system 1.

[0031] The operation unit 13 has, for example, at least one of a button, a touch panel, and a touch panel display. The operation unit 13 accepts operations by a user. The user can control the guidance system 1 by operating the operation unit 13.

[0032] The display unit 14 includes a display. The display unit 14 displays information. For example, the display unit 14 displays images generated by the entrance camera C1 and the multiple cameras C2.

[0033] The alarm unit 15 issues an alert when the target person H1 deviates from a predetermined route. The alarm unit 15 may include, for example, a buzzer or a speaker, and issue an alert by sound. Alternatively, the alarm unit 15 may include, for example, a light source, and issue an alert by light.

[0034] The processing unit 2 includes one or more processors as described above and performs overall control of the guidance system 1.

[0035] The processing unit 2 includes an acquisition unit 21, a capture unit 22, a guidance unit 23, a warning unit 24, an opening / closing management unit 25, a locking management unit 26, and a transportation management unit 27. Note that these merely indicate functions realized by the processing unit 2, and do not necessarily indicate actual configurations.

[0036] The acquisition unit 21 acquires identification information of the subject H1. In this embodiment, the identification information includes facial information related to the face of the subject H1. When the subject H1 comes to the shared entrance E1, the entrance camera C1 installed at the shared entrance E1 captures an image of the subject H1's face and generates a captured image. This captured image corresponds to facial information. The acquisition unit 21 of the guidance system 1 acquires the facial information from the entrance camera C1 via the communication unit 11.

[0037] In this manner, in this embodiment, face information is generated by the entrance camera C1 capturing an image of the subject H1 operating the lobby intercom 3 installed at the common entrance E1 of the apartment complex (facility).

[0038] The capturing unit 22 captures the position of the subject H1 based on the identification information. Capturing the position of the subject H1 refers to obtaining position information indicating the position of the subject H1 from outside the guidance system 1, or determining the position of the subject H1. In this embodiment, the capturing unit 22 determines the position of the subject H1. More specifically, the capturing unit 22 captures (determines) the position of the subject H1 by comparing the face information with an image of the subject H1 generated by photographing the subject H1 with a camera C2 installed in the facility.

[0039] The capture unit 22 first acquires multiple images (hereinafter referred to as "monitoring images") generated by the multiple cameras C2. More specifically, the capture unit 22 acquires the multiple monitoring images generated by the multiple cameras C2 via the communication unit 11. Next, the capture unit 22 uses face recognition technology to compare face information (captured images) acquired from the entrance camera C1 with the multiple monitoring images and determine whether the subject H1 is captured in any of the monitoring images. If the capture unit 22 determines that the subject H1 is captured in a certain monitoring image, it determines that the subject H1 is present in the location captured by the camera C2 that generated the monitoring image. Information indicating the respective shooting locations of the multiple cameras C2 is pre-stored in the storage unit 12, and the capture unit 22 determines the location of the subject H1 by referring to this information.

[0040] By using face information, the location of the subject H1 can be determined even if the subject H1 does not have a device that transmits location information.

[0041] The guidance unit 23 controls multiple notification devices 7 installed in the facility to transmit guidance information to the target person H1. The guidance information is information for encouraging the target person H1 to move along a predetermined route. For example, the output of the guidance information from the multiple notification devices 7 is switched on and off under the control of the guidance unit 23. The guidance unit 23 outputs the guidance information to one or more notification devices 7 among the multiple notification devices 7 that correspond to the position of the target person H1 obtained by the capture unit 22. This transmits the guidance information to the target person H1. The one or more notification devices 7 corresponding to the position of the target person H1 include, for example, a notification device 7 that is closest to the position of the target person H1 among two or more notification devices 7 installed on the predetermined route. Alternatively, the one or more notification devices 7 corresponding to the position of the target person H1 include, for example, a notification device 7 installed in the traveling direction of the target person H1 among two or more notification devices 7 installed on the predetermined route.

[0042] The notification device 7 outputs guidance information by voice, for example. As a more specific example, the notification device 7 outputs voice such as "Go straight at the next fork" or "Turn right at the next fork" to provide route guidance to the target person H1. By following the route guidance, the target person H1 can move along a predetermined route.

[0043] In this embodiment, the predetermined route is a route connecting the common entrance E1 and the dwelling unit to which the package is to be delivered. As will be described later, the target person H1 who has come to deliver the package operates the lobby intercom 3, and the resident of the dwelling unit responds by operating the intercom base unit 4. By operating the intercom base unit 4, the target person H1's destination (the destination of the package) is set to the dwelling unit in which the intercom base unit 4 is installed. The predetermined route may be a predetermined route connecting the common entrance E1 and the dwelling unit to which the package is to be delivered, or may be a route determined by the guidance unit 23 using a predetermined algorithm.

[0044] When the subject H1 deviates from the predetermined route, the warning unit 24 controls the multiple notification devices 7 to transmit warning information to the subject H1. The warning information is information that indicates a warning to the subject H1. For example, the output of the warning information from the multiple notification devices 7 is switched on and off under the control of the warning unit 24. The warning unit 24 outputs the warning information to one or more notification devices 7 among the multiple notification devices 7 that correspond to the position of the subject H1 obtained by the capture unit 22. This transmits the warning information to the subject H1. The one or more notification devices 7 corresponding to the position of the subject H1 include, for example, the notification device 7 closest to the position of the subject H1 among two or more notification devices 7 installed on the predetermined route. Alternatively, the one or more notification devices 7 corresponding to the position of the subject H1 include, for example, the notification device 7 installed in the direction of travel of the subject H1 among two or more notification devices 7 installed on the predetermined route.

[0045] The notification device 7 outputs warning information by, for example, sound (which may include voice). As a more specific example, the notification device 7 outputs voice such as "This is not the path to your destination. Please turn back" or "Entry is prohibited beyond this point. If you proceed any further, you will be notified," to notify the target person H1 that the route he or she is taking is incorrect.

[0046] Furthermore, after transmitting the warning information to the target person H1, the warning unit 24 issues a report to a predetermined report destination if the target person H1 does not return to the predetermined route. As an example, when the warning unit 24 determines that the target person H1 has deviated from the predetermined route based on a monitoring image generated by one camera C2, and then determines that the target person H1 has deviated from the predetermined route based on a monitoring image generated by another camera C2, the warning unit 24 issues a report to the predetermined report destination. In other words, as an example, when the warning unit 24 determines that the target person H1 has deviated from the predetermined route and entered two or more positions, the warning unit 24 issues a report to the predetermined report destination.

[0047] The predetermined notification destinations are, for example, a security company and a facility manager. The warning unit 24 notifies the security company via the communication unit 11. The warning unit 24 also notifies the facility manager via the alarm issuing unit 15.

[0048] The opening / closing management unit 25 drives the opening / closing member 81. More specifically, the opening / closing management unit 25 drives the opening / closing member 81 by transmitting a predetermined signal to the opening / closing member 81. The opening / closing member 81 driven by the opening / closing management unit 25 is, for example, an automatic door, an electric gate, or an electric shutter. That is, the opening / closing management unit 25 controls, for example, the opening and closing of an automatic door or an electric gate, or the raising and lowering of an electric shutter.

[0049] The locking management unit 26 locks or unlocks the opening / closing member 81. The opening / closing member 81 that is locked or unlocked by the locking management unit 26 is, for example, a door (which may be an automatic door) or a shutter (which may be an electric shutter).

[0050] The transportation management unit 27 controls the operation of the transportation device 83. The transportation device 83 is, for example, an elevator or an escalator.

[0051] (3) Lobby intercom The lobby intercom 3 is installed at the common entrance E1 of the apartment building. As shown in Fig. 1, the lobby intercom 3 includes a communication unit 31, a memory unit 32, an operation unit 33, a speaker 34, a microphone 35, and a processing unit 36.

[0052] The communication unit 31 includes a communication interface device. The communication unit 31 is capable of communicating with the guidance system 1 via the communication interface device.

[0053] The storage unit 32 stores information, for example, a program executed by the processing unit 36.

[0054] The operation unit 33 has, for example, at least one of a button, a touch panel, and a touch panel display. The operation unit 33 accepts operations from a user such as the target person H1. The target person H1 can start a call with a resident of the dwelling unit by operating the operation unit 33.

[0055] The speaker 34 outputs the sound input to the intercom base unit 4. The microphone 35 accepts the sound input. The sound input to the microphone 35 is output from the intercom base unit 4. This allows the target person H1 to communicate with the resident of the residence via the lobby intercom 3 and the intercom base unit 4.

[0056] The processing unit 36 ​​includes one or more processors and performs overall control of the lobby intercom 3.

[0057] (4) Intercom base unit There is a one-to-one correspondence between the multiple intercom master units 4 and the multiple intercom slave units 5. Each intercom master unit 4 can communicate with a corresponding intercom slave unit 5. An intercom master unit 4 is installed inside each dwelling unit, and a corresponding intercom slave unit 5 is installed in front of the entrance to each dwelling unit (see Figure 2).

[0058] As shown in FIG. 1, the intercom master unit 4 includes a communication unit 41, a storage unit 42, an operation unit 43, a display unit 44, a speaker 45, a microphone 46, and a processing unit 47.

[0059] The communication unit 41 includes a communication interface device, and is capable of communicating with the guide system 1, the information terminal 6, and the corresponding intercom slave unit 5 via the communication interface device.

[0060] The storage unit 42 stores information, for example, a program executed by the processing unit 47.

[0061] The operation unit 43 has, for example, at least one of a button, a touch panel, and a touch panel display. The operation unit 43 accepts operations from a user such as a resident of the dwelling unit.

[0062] The display unit 44 includes a display. The display unit 44 displays information. For example, the display unit 44 displays images generated by the entrance camera C1 and the image capturing unit 56 of the intercom slave unit 5.

[0063] The speaker 45 outputs the sound input to the lobby intercom 3 or the intercom handset 5. The microphone 46 accepts the sound input. The sound input to the microphone 46 is output from the lobby intercom 3 or the intercom handset 5. This allows the resident of the residence to communicate with the target person H1 via the lobby intercom 3 or the intercom handset 5 and the intercom base unit 4.

[0064] The processing unit 47 includes one or more processors and performs overall control of the intercom master unit 4.

[0065] (5) Intercom handset As shown in FIG. 1, the intercom slave unit 5 includes a communication unit 51, a storage unit 52, an operation unit 53, a speaker 54, a microphone 55, an image capturing unit 56, and a processing unit 57.

[0066] The communication unit 51 includes a communication interface device, and is capable of communicating with the corresponding intercom master unit 4 via the communication interface device.

[0067] The storage unit 52 stores information, for example, a program executed by the processing unit 57.

[0068] The operation unit 53 has, for example, at least one of a button, a touch panel, and a touch panel display. The operation unit 53 receives an operation from a user such as the subject H1.

[0069] The speaker 54 outputs the sound input to the intercom base unit 4. The microphone 55 accepts the sound input. The sound input to the microphone 55 is output from the intercom base unit 4. This allows the target person H1 to communicate with the resident of the dwelling unit via the intercom handset 5 and the intercom base unit 4.

[0070] The photographing unit 56 photographs the surroundings. The photographing unit 56 includes an image sensor. The image sensor is, for example, a two-dimensional image sensor such as a CCD (Charge Coupled Device) image sensor or a CMOS (Complementary Metal-Oxide Semiconductor) image sensor.

[0071] The processing unit 57 includes one or more processors and performs overall control of the intercom slave unit 5.

[0072] (6) Information terminals A resident of a dwelling unit possesses an information terminal 6. The information terminal 6 is, for example, a mobile terminal such as a mobile phone, a tablet terminal, or a wearable terminal. The resident of the dwelling unit associates the information terminal 6 with the intercom master unit 4 in his or her room in advance. The information terminal 6 is capable of communicating with the associated intercom master unit 4.

[0073] As shown in FIG. 1, the information terminal 6 includes a communication unit 61, a storage unit 62, an operation unit 63, a display unit 64, and a processing unit 65.

[0074] The communication unit 61 includes a communication interface device, and is capable of communicating with the linked intercom master unit 4 via the communication interface device.

[0075] The storage unit 62 stores information. For example, the storage unit 62 stores the address of the intercom master unit 4. The storage unit 62 also stores a program executed by the processing unit 65, for example.

[0076] The operation unit 63 has, for example, at least one of a button, a touch panel, and a touch panel display. The operation unit 63 accepts operations from a user such as a resident of the dwelling unit.

[0077] The display unit 64 includes a display. The display unit 64 displays information. For example, an image generated by the entrance camera C1 is received by the communication unit 61 via the guidance system 1 and the intercom master unit 4, and the display unit 64 displays the image.

[0078] The processing unit 65 includes one or more processors and performs overall control of the information terminal 6.

[0079] (7) Notification device A plurality of notification devices 7 are installed in an apartment building (facility). More specifically, as shown in Fig. 2, the plurality of notification devices 7 are installed in common spaces such as corridors and staircases of the apartment building.

[0080] As shown in FIG. 1, the notification device 7 includes a communication unit 71, a storage unit 72, an operation unit 73, a display unit 74, a speaker 75, a microphone 76, and a processing unit 77.

[0081] The communication unit 71 includes a communication interface device. The communication unit 71 is capable of communicating with the guidance system 1 via the communication interface device.

[0082] The storage unit 72 stores information. For example, the storage unit 72 stores a map of the facility and the address of the notification device 7. The storage unit 72 also stores a program executed by the processing unit 77, for example.

[0083] The operation unit 73 has, for example, at least one of a button, a touch panel, and a touch panel display. The operation unit 73 accepts operations from users such as the subject H1 and residents of the dwelling unit. The operation unit 73 may also be configured to include a capacitance sensor or the like to enable contactless operation.

[0084] The display unit 74 includes a display. The display unit 74 displays information. For example, the display unit 74 displays a map of the facility. In this way, at least one notification device 7 out of the multiple notification devices 7 has a display unit 74 that displays a map of the facility.

[0085] The speaker 75 outputs sound. The speaker 75 provides information to the user by outputting sound in response to, for example, an operation on the operation unit 73. The speaker 75 also outputs guidance information, warning information, and the like in response to control by the guidance system 1.

[0086] The microphone 76 picks up ambient sounds by capturing the sounds as electrical signals.

[0087] The processing unit 77 includes one or more processors and performs overall control of the notification device 7.

[0088] (8) Entrance camera and multiple cameras The entrance camera C1 is installed at the common entrance E1 of the apartment building (facility). The entrance camera C1 captures an image of a person (such as a target person H1) operating the lobby intercom 3. In this embodiment, as shown in FIG. 2, the entrance camera C1 is provided integrally with the lobby intercom 3.

[0089] A plurality of cameras C2 are installed in an apartment complex (facility). More specifically, as shown in FIG. 2, the plurality of cameras C2 are installed in common spaces such as hallways and staircases of the apartment complex. The plurality of cameras C2 capture images of the surroundings. As an example, the plurality of cameras C2 correspond one-to-one to a plurality of notification devices 7, and each camera C2 is installed near the corresponding notification device 7.

[0090] The entrance camera C1 and the cameras C2 each include an image sensor, which may be a two-dimensional image sensor such as a CCD image sensor or a CMOS image sensor.

[0091] The images generated by the entrance camera C1 and the cameras C2 may be still images or videos, and may be monochrome images or color images.

[0092] (9) Opening and closing components and electric locks One or more opening / closing members 81 are installed in the facility. More specifically, the opening / closing members 81 are installed in the common spaces of the facility. The opening / closing members 81 are, for example, doors, electric gates, or shutters. An electric lock 82 may also be attached to the opening / closing members 81. The electric lock 82 locks or unlocks the opening / closing members 81 in response to a signal transmitted from the lock management unit 26 of the guidance system 1.

[0093] (10) Transport equipment The facility is provided with a transport device 83. The transport device 83 is, for example, an elevator or an escalator.

[0094] (11) Example of use of guidance system Next, an example of how the guidance system 1 is used will be described with reference to Figures 3 and 4. Note that the flowcharts shown in Figures 3 and 4 are merely examples, and the order of processing may be changed as appropriate, and processing may be added or omitted as appropriate.

[0095] As described above, the target person H1 in this embodiment is a delivery person. The target person H1 visits an apartment building with a package and first calls the resident of the apartment to which the package is to be delivered (step ST1). More specifically, the target person H1 operates the operation unit 33 of the lobby intercom 3 to specify the apartment number of the apartment to which the package is to be delivered. The lobby intercom 3 then transmits a signal including information about the specified apartment number to the guidance system 1. The guidance system 1 transmits a call signal to the intercom master unit 4 of the apartment having the specified apartment number. The call signal includes identification information of the intercom master unit 4. If the intercom master unit 4 determines that the identification information included in the call signal matches its own identification information, it authenticates that the call signal is a signal addressed to itself. When the intercom master unit 4 receives the call signal, it calls the resident, for example, by sound. When the resident performs a first operation on the operation unit 43 of the intercom master unit 4 (step ST2: Yes), the intercom master unit 4 establishes communication for a call with the lobby intercom 3. This allows the target person H1 and the resident to talk to each other (step ST3).

[0096] Next, the resident performs a second operation (photographing operation) on the operation unit 43 of the intercom base unit 4 (step ST4: Yes). Then, the intercom base unit 4 transmits a photographing start signal to the entrance camera C1. Upon receiving the photographing start signal, the entrance camera C1 starts photographing (step ST5). As a result, the entrance camera C1 photographs the face of the subject H1 and generates a photographed image. The entrance camera C1 transmits the photographed image to the guidance system 1.

[0097] The captured image corresponds to face information. The capture unit 22 of the guidance system 1 links the face information with the dwelling unit information (here, the dwelling unit number) of the dwelling unit that received the call in step ST1 (step ST6). The storage unit 12 of the guidance system 1 stores the linking relationship between the face information and the dwelling unit number.

[0098] When an operation to end the call is performed on the lobby intercom 3 or the intercom base unit 4 (step ST7: Yes), communication between the lobby intercom 3 and the intercom base unit 4 is cut off, and the call between the target person H1 and the resident is ended (step ST8). In addition, when the resident performs a third operation on the intercom base unit 4, the door of the shared entrance E1 (opening / closing member 81 in Figure 2) is unlocked (step ST9), and the target person H1 passes through the door and moves toward the destination dwelling unit.

[0099] Here, the guidance system 1 starts the guidance process (step ST10). For example, the guidance system 1 starts the guidance process when the resident performs a third operation on the intercom master unit 4 as a trigger. When the guidance process ends, the guidance system 1 deletes the personal information of the target person H1 (step ST11). The personal information deleted in step ST11 is, for example, images (including facial information) of the target person H1 generated by the entrance camera C1 and the multiple cameras C2. This completes the series of processes.

[0100] 4 shows details of the guidance process. The guidance unit 23 of the guidance system 1 sets a predetermined route and controls multiple notification devices 7 to transmit guidance information to the target person H1 (step ST21). More specifically, the notification devices 7 installed on the predetermined route guide the target person H1 by voice according to the position of the target person H1. Furthermore, the notification devices 7 installed on the predetermined route display a map of the facility on the display unit 74. The display unit 74 may display, superimposed on the map, a curve indicating the predetermined route, a symbol indicating the current location, a symbol indicating the destination (delivery destination), and the like.

[0101] Each of the multiple cameras C2 captures an image of the surroundings (step ST22). The multiple cameras C2 may capture an image of the surroundings all the time, or may capture an image of the surroundings only while the guidance system 1 is executing the guidance process. Each of the multiple cameras C2 captures an image of the surroundings to generate a monitoring image.

[0102] The capturing unit 22 of the guidance system 1 captures the position of the target person H1 by comparing the facial information of the target person H1 with the monitoring images generated by each of the multiple cameras C2 (step ST23). When the warning unit 24 determines that the target person H1 has deviated from the predetermined route (step ST24: Yes), it controls the multiple notification devices 7 to transmit warning information to the target person H1 (step ST25).

[0103] For example, in Fig. 2, there are three passages R1 to R3 in the direction of travel of the target person H1. A notification device 701 and a camera C21 are installed in passage R1, a notification device 702 and a camera C22 are installed in passage R2, and a notification device 703 and a camera C23 are installed in passage R3.

[0104] Here, it is assumed that the residence to which the package is to be delivered is at the end of passage R1. In other words, the predetermined route includes passage R1 but excludes passages R2 and R3. The guidance unit 23 of the guidance system 1 transmits guidance information to the speaker 75 of the notification device 701 installed in passage R1. Furthermore, when the camera C22 captures an image of the target person H1, the warning unit 24 determines that the target person H1 has entered passage R2 and transmits warning information to the speaker 75 of the notification device 702. Furthermore, when the camera C23 captures an image of the target person H1, the warning unit 24 determines that the target person H1 has entered passage R3 and transmits warning information to the speaker 75 of the notification device 703.

[0105] If the target person H1 does not return to the predetermined route after the notification device 7 transmits the warning information in step ST25 (step ST26: No), the warning unit 24 notifies a predetermined notification destination (step ST35).

[0106] After the notification device 7 transmits the warning information in step ST25, if the target person H1 returns to the predetermined route (step ST26: Yes), the process proceeds to step ST27. Also, if the warning unit 24 determines in step ST24 that the target person H1 has not deviated from the predetermined route (step ST24: No), the process proceeds to step ST27.

[0107] In step ST27, the capturing unit 22 determines whether the subject H1 has arrived at the target dwelling unit, i.e., the dwelling unit to which the package is to be delivered. As one example, the capturing unit 22 determines that the subject H1 has arrived at the target dwelling unit when the subject H1 is photographed by the camera C2 closest to the target dwelling unit. As another example, the capturing unit 22 determines that the subject H1 has arrived at the target dwelling unit when the operation unit 53 of the intercom handset 5 of the target dwelling unit is operated, the subject H1 is photographed by the photographing unit 56 of the intercom handset 5, and the face of the subject H1 is authenticated. Steps ST21 to ST27 are continued until the subject H1 arrives at the target dwelling unit or the warning unit 24 issues a report in step ST35.

[0108] When the target person H1 arrives at the target dwelling unit (step ST27: Yes), he / she hands over the package to the resident. More specifically, first, the target person H1 performs a predetermined operation on the operation unit 53 of the intercom handset 5. The intercom handset 5 then transmits a call signal to the intercom base unit 4. When the intercom base unit 4 receives the call signal, the intercom base unit 4 calls the resident, for example, by sound. When the resident performs a first operation on the operation unit 43 of the intercom base unit 4, the intercom base unit 4 establishes communication for a call with the intercom handset 5. This allows the target person H1 and the resident to talk. The resident then opens the front door of the dwelling unit to receive the package.

[0109] Next, the guidance system 1 guides the target person H1 to exit the facility. More specifically, when the capture unit 22 determines that the target person H1 has arrived at the target dwelling unit, the destination registered in the guidance system 1 is changed to the common entrance E1. The guidance system 1 guides the target person H1 to move along a predetermined route from the target dwelling unit to the common entrance E1. The predetermined route at this time may or may not be the same as the route from the common entrance E1 to the target dwelling unit.

[0110] Steps ST28 to ST34 are the processing of the guidance system 1 until the target person H1 moves from the target dwelling unit to the common entrance E1, and are the same processing as steps ST21 to ST27.

[0111] First, the guidance unit 23 controls the multiple notification devices 7 to transmit guidance information to the target person H1 (step ST28). The multiple cameras C2 each capture an image of the surroundings and generate a monitoring image (step ST29). The capture unit 22 captures the position of the target person H1 by collating facial information of the target person H1 with the monitoring image generated by each of the multiple cameras C2 (step ST30). When the warning unit 24 determines that the target person H1 has deviated from the predetermined route (step ST31: Yes), it controls the multiple notification devices 7 to transmit warning information to the target person H1 (step ST32).

[0112] If the target person H1 does not return to the predetermined route after the notification device 7 transmits the warning information in step ST32 (step ST33: No), the warning unit 24 notifies a predetermined notification destination (step ST35).

[0113] After the notification device 7 transmits the warning information in step ST32, if the target person H1 returns to the predetermined route (step ST33: Yes), the process proceeds to step ST34. Also, if the warning unit 24 determines in step ST31 that the target person H1 has not deviated from the predetermined route (step ST31: No), the process proceeds to step ST34.

[0114] In step ST34, the capturing unit 22 determines whether the target person H1 has arrived at the common entrance E1. As an example, when the target person H1 is photographed by the camera C2 nearest to the common entrance E1, the capturing unit 22 Shared entrance E1 Steps ST28 to ST34 are continued until the target person H1 arrives at the common entrance E1 or the warning unit 24 issues a report to a predetermined report destination in step ST35.

[0115] (12) Management of opening and closing parts, electric locks, and transport devices During the guidance process, depending on the position of the subject H1 captured by the capture unit 22, the guidance system 1 may operate an opening / closing member 81 such as a door, shutter or electric gate, lock or unlock the opening / closing member 81, or control the operation of the conveying device 83.

[0116] As shown in FIG. 1, the guidance system 1 includes at least one of an opening / closing management unit 25 and a locking management unit 26 (both in FIG. 1). The opening / closing management unit 25 drives an opening / closing member 81 provided at an opening 810 through which a person passes in a facility, depending on the position of the target person H1, to open or close the opening 810. For example, if the opening / closing member 81 is an automatic door, the periphery of the opening 810 corresponds to the door frame. If the opening / closing member 81 is an automatic door, an electric shutter, or an electric gate, the opening / closing management unit 25 controls the operation of a motor that drives the opening / closing member 81, thereby moving the opening / closing member 81 between a position that opens the opening 810 and a position that closes the opening 810.

[0117] The locking management unit 26 locks or unlocks the opening / closing member 81 depending on the position of the target person H1. More specifically, the locking management unit 26 locks or unlocks the opening / closing member 81 by driving an electric lock 82 attached to the opening / closing member 81.

[0118] For example, a facility is provided with a plurality of opening / closing members 81, and the opening / closing management unit 25 moves the opening / closing members 81 provided on a predetermined path along which the subject H1 moves to a position that opens the opening 810. On the other hand, the opening / closing management unit 25 moves the opening / closing members 81 provided outside the predetermined path to a position that blocks the opening 810. Also, for example, the locking management unit 26 unlocks the opening / closing members 81 provided on the predetermined path and locks the opening / closing members 81 provided outside the predetermined path.

[0119] As shown in FIG. 1, the guidance system 1 includes a transportation management unit 27, which controls the operation of a transportation device 83 according to the location of the target person H1. The transportation device 83 is installed in a facility. The transportation device 83 transports the target person H1. For example, if the transportation device 83 is an elevator, when the target person H1 gets on the elevator, the transportation management unit 27 restricts the elevator's destination floor by sending a signal to a controller that controls the elevator. For example, if the common entrance E1 is on the first floor and the target person H1's destination (target apartment) is on the third floor, the transportation management unit 27 prohibits the elevator from moving to floors above the third floor, or prohibits the elevator from moving to floors other than the first and third floors. Whether the target person H1 has gotten on the elevator is determined by the capture unit 22. The capture unit 22 determines whether the target person H1 has gotten on the elevator from, for example, a surveillance image captured by a camera C2 installed in the elevator car or a camera C2 installed near the elevator landing.

[0120] (Modification 1 of Embodiment 1) A guide system 1 according to a first modification of the first embodiment will be described below with reference to Fig. 1. The same components as those in the first embodiment will be denoted by the same reference numerals and description thereof will be omitted.

[0121] The guidance system 1 of the present modified example 1 is a system that enables the target person H1 to leave the parcel when the resident is not at home.

[0122] In the first embodiment, when the operation unit 33 of the lobby intercom 3 is operated, the lobby intercom 3 transmits a call signal to the intercom master unit 4, which then calls the resident. After that, in response to the resident's operation of the intercom master unit 4, the entrance camera C1 captures an image of the target person H1, and the guidance system 1 starts the guidance process.

[0123] In this first modification, when the operation unit 33 of the lobby intercom 3 is operated, a notification is sent to the information terminal 6. For example, when the intercom master unit 4 receives a call signal, it emits a sound from the intercom master unit 4 to call the resident and notifies the information terminal 6 linked to the intercom master unit 4.

[0124] The information terminal 6 is, for example, a mobile terminal that can be carried by the resident, so that the resident can receive notifications even when he or she is out.

[0125] After the information terminal 6 receives the notification, when the resident performs a predetermined operation on the operation unit 63, a permission signal indicating permission for entry of the target person H1 is sent to the intercom master unit 4. The intercom master unit 4 sends the permission signal to the entrance camera C1 via the guidance system 1. Upon receiving the permission signal, the entrance camera C1 captures an image of the target person H1. The guidance system 1 then unlocks the door (opening / closing member 81 in FIG. 2) of the shared entrance E1.

[0126] The subsequent processing is the same as the guidance processing of the first embodiment (see FIG. 4). The guidance system 1 guides the target person H1 along a predetermined route to the target dwelling unit. When the target person H1 arrives at the target dwelling unit, he or she places his or her luggage near the entrance of the dwelling unit. Thereafter, the guidance system 1 guides the target person H1 along the predetermined route to the common entrance E1.

[0127] (Modification 2 of Embodiment 1) A guide system 1 according to a second modification of the first embodiment will be described below with reference to Fig. 1. The same components as those in the first embodiment will be denoted by the same reference numerals and description thereof will be omitted.

[0128] In the present modification 2, the identification information of the target person H1 includes sound information regarding sounds emitted by the target person H1. The capturing unit 22 captures the position of the target person H1 by comparing the sound information with sounds collected by a microphone 76 installed in the facility.

[0129] In the present modified example 2, the microphone 76 that picks up the sound emitted by the subject person H1 is provided in the notification device 7. However, the microphone 76 may be installed separately from the notification device 7.

[0130] The sound emitted by the target person H1 is, for example, the voice or footsteps of the target person H1. The sound emitted by the target person H1 is first picked up by a microphone 35 at the shared entrance E1 and stored as an electrical signal in the memory unit 12 of the guidance system 1. For example, when communication for a call is established between the lobby intercom 3 operated by the target person H1 and the intercom master unit 4 operated by a resident, the resident can perform a predetermined operation on the operation unit 43 of the intercom master unit 4, causing the memory unit 12 to start recording the sound emitted by the target person H1. The sound stored in the memory unit 12 corresponds to sound information.

[0131] The capture unit 22 captures the position of the target person H1 by comparing the sound stored in the memory unit 12 with the sound picked up by the microphone 76. When the capture unit 22 determines that the matching rate between the sound picked up by a certain microphone 76 among the multiple microphones 76 and the stored sound is higher than a threshold, the capture unit 22 determines that the target person H1 is located near that microphone 76. Information indicating the installation location of each microphone 76 is stored in advance in the memory unit 12, and the capture unit 22 determines the position of the target person H1 by referring to the information stored in the memory unit 12.

[0132] (Modification 3 of Embodiment 1) A guide system 1 according to a third modification of the first embodiment will be described below with reference to Fig. 5. The same components as those in the first embodiment will be denoted by the same reference numerals and description thereof will be omitted.

[0133] The guidance system 1 of the present modified example 3 is used together with a portable terminal 9. The portable terminal 9 is carried by the subject H1. The portable terminal 9 is, for example, a mobile phone, a tablet terminal, or a wearable terminal. The portable terminal 9 is used to determine the position of the subject H1.

[0134] Before coming to the facility or after arriving at the facility, the target person H1 registers the mobile terminal 9 in the guidance system 1. For example, the mobile terminal 9 is registered by storing the terminal information of the mobile terminal 9 in the storage unit 12 of the guidance system 1. The terminal information is information for distinguishing the mobile terminal 9. For example, the terminal information is an identification number set when the mobile terminal 9 is manufactured. Alternatively, the mobile terminal 9 has an identification number assigned by the guidance system 1.

[0135] As shown in FIG. 5, the mobile terminal 9 includes a communication unit 91, a storage unit 92, an operation unit 93, a display unit 94, a speaker 95, a positioning unit 96, and a processing unit 97.

[0136] The communication unit 91 includes a communication interface device. The communication unit 91 is capable of communicating with the guidance system 1 via the communication interface device.

[0137] The storage unit 92 stores information, such as terminal information, and also stores a program executed by the processing unit 97, for example.

[0138] The operation unit 93 has, for example, at least one of a button, a touch panel, and a touch panel display. The operation unit 93 accepts an operation by a user such as the subject H1.

[0139] The display unit 94 includes a display and displays information.

[0140] The speaker 95 outputs sound. The speaker 95 provides information to the subject H1 by outputting sound in response to, for example, an operation on the operation unit 93. The speaker 95 also outputs guidance information, warning information, and the like transmitted from the guidance system 1.

[0141] The positioning unit 96 determines the position of the mobile terminal 9. In the present third modification, the positioning unit 96 determines the position of the mobile terminal 9 using a beacon signal. More specifically, a plurality of beacons whose positions are known are installed in the facility, and the positioning unit 96 receives beacon signals from the plurality of beacons to determine the distance between the mobile terminal 9 and each of the plurality of beacons, and determines the position of the mobile terminal 9 by three-point positioning. As another example, the positioning unit 96 may receive beacon signals from the plurality of beacons to determine the distance between the mobile terminal 9 and each of the plurality of beacons, and use the position of the nearest beacon as the position of the mobile terminal 9. As yet another example, the positioning unit 96 may determine the position of the mobile terminal 9 using a Global Positioning System (GPS).

[0142] The processing unit 97 includes one or more processors and performs overall control of the mobile terminal 9.

[0143] The identification information acquired by the acquisition unit 21 includes terminal information for distinguishing the portable terminal 9 carried by the target person H1. The capture unit 22 captures the position of the target person H1 based on a signal output from the portable terminal 9. More specifically, the portable terminal 9 transmits the terminal information and information relating to the position of the portable terminal 9 determined by the positioning unit 96 to the guidance system 1. As a result, the capture unit 22 captures the position of the portable terminal 9, that is, the position of the target person H1 carrying the portable terminal 9.

[0144] (Fourth Modification of First Embodiment) A guide system 1 according to a fourth modification of the first embodiment will be described below with reference to Fig. 5. The same components as those in the first embodiment will be denoted by the same reference numerals and description thereof will be omitted.

[0145] In the present modification 4, facial information of the target person H1 is stored in advance in the storage unit 12 of the guidance system 1. Therefore, it is possible to omit the work of photographing the target person H1's face with the entrance camera C1. In addition, terminal information of the portable terminal 9 carried by the target person H1 is stored in advance in the storage unit 12.

[0146] Instead of operating the lobby intercom 3, the target person H1 notifies the resident that the target person H1 has arrived at the facility by operating the mobile terminal 9. That is, when a predetermined operation is performed on the operation unit 93 of the mobile terminal 9, the mobile terminal 9 notifies the information terminal 6 carried by the resident. After the information terminal 6 receives the notification, when the resident performs a predetermined operation on the operation unit 63, a permission signal indicating permission for the target person H1 to enter is transmitted to the guidance system 1. The permission signal includes terminal information of the mobile terminal 9 and dwelling unit information of the resident's dwelling unit. The guidance system 1 associates the facial information of the target person H1 stored in the memory unit 12 with the dwelling unit information. This makes it possible to track the target person H1 based on the facial information within the facility.

[0147] The mobile terminal 9 may notify the intercom base unit 4 via the guidance system 1 that the target person H1 has arrived at the facility. After the intercom base unit 4 receives the notification, when the resident performs a predetermined operation on the operation unit 43, a permission signal indicating permission for the target person H1 to enter is sent to the guidance system 1. The permission signal includes terminal information of the mobile terminal 9 and dwelling unit information of the resident's dwelling unit. The guidance system 1 links the facial information of the target person H1 stored in the memory unit 12 with the dwelling unit information. This makes it possible to track the target person H1 based on the facial information within the facility.

[0148] (Other Modifications of the First Embodiment) Other variations of the first embodiment are listed below. The following variations may be implemented in appropriate combinations. The following variations may also be implemented in appropriate combinations with the above-described variations.

[0149] It is not essential that the guidance system 1 also serves as an intercom management terminal that mediates communication between the lobby intercom 3 and the intercom master unit 4. The guidance system 1 does not have to have the function of an intercom management terminal.

[0150] Intercom master unit 4 may have other functions in addition to the call function. For example, intercom master unit 4 may perform functions such as dimming control of lighting fixtures installed in the dwelling unit, controlling the operation of air conditioning equipment, controlling audio equipment, issuing disaster alerts, supplying power to connected electrical equipment, and displaying various information (such as notifications from the manager of the apartment complex).

[0151] The photographing unit 56 of the intercom slave unit 5 may be used as the camera C2 for tracking the position of the target person H1.

[0152] The storage unit 12 may store at least one of an output log of guidance information, an output log of warning information, and a log of notifications.

[0153] After the guidance process is completed, it is not essential to delete the personal information (face information, etc.) of the target person H1.

[0154] The conditions under which the warning unit 24 issues a report when the target person H1 deviates from the predetermined route may be changed as appropriate. For example, the warning unit 24 may issue a report when the capturing unit 22 determines that the target person H1 has deviated from the predetermined route a predetermined number of times or more in succession. Alternatively, the warning unit 24 may issue a report when the capturing unit 22 determines that the target person H1 has deviated from the predetermined route continuously for a predetermined period of time or more.

[0155] The decision as to whether or not the subject H1 may pass through the door of the common entrance E1 may be made by the apartment building manager, rather than by a resident. The manager, for example, may wait at the common entrance E1, allowing the subject H1 to converse directly with the manager. Alternatively, the subject H1 may operate the operation unit 33 of the lobby intercom 3 to establish communication between the lobby intercom 3 and an intercom device installed in the manager's room, allowing the subject H1 to speak with the manager. The manager may verify the subject H1's identity and determine whether or not the subject H1 may pass through the door of the common entrance E1. If the manager determines that the subject H1 may pass through the door of the common entrance E1, the manager operates the intercom device installed in the manager's room to photograph the subject H1's face with the entrance camera C1 and unlock the door of the common entrance E1. This causes the guidance system 1 to start the guidance process.

[0156] The guidance system 1 or the guidance method according to the present disclosure includes a computer system. For example, each of the processing units 2, 36, 47, 57, 65, 77, and 97 includes a computer system. The computer system is primarily composed of a processor and memory as hardware. At least a portion of the functions of the guidance system 1 or the guidance method according to the present disclosure are realized by the processor executing a program stored in the memory of the computer system. The program may be pre-stored in the memory of the computer system, provided via a telecommunications line, or provided by being stored on a non-transitory recording medium readable by the computer system, such as a memory card, an optical disk, or a hard disk drive. The processor of the computer system is composed of one or more electronic circuits, including a semiconductor integrated circuit (IC) or a large-scale integrated circuit (LSI). The integrated circuits, such as ICs and LSIs, are referred to by different names depending on the degree of integration, and include integrated circuits called system LSIs, very large-scale integration (VLSI), and ultra-large-scale integration (ULSI). Furthermore, a field-programmable gate array (FPGA), which is programmed after the LSI is manufactured, or a logic device capable of reconfiguring the connections within the LSI or the circuit partitions within the LSI, can also be employed as a processor. Multiple electronic circuits may be integrated into a single chip or distributed across multiple chips. Multiple chips may be integrated into a single device or distributed across multiple devices. The computer system referred to here includes a microcontroller having one or more processors and one or more memories. Therefore, a microcontroller may also be composed of one or more electronic circuits, including a semiconductor integrated circuit or a large-scale integrated circuit.

[0157] Furthermore, it is not essential for the guidance system 1 that multiple functions in the guidance system 1 are integrated into one device, and multiple components of the guidance system 1 may be distributed across multiple devices. Furthermore, at least some of the functions of the guidance system 1 may be realized by a server, a cloud (cloud computing), or the like.

[0158] Furthermore, a plurality of components other than the guide system 1 may be distributed among a plurality of devices. For example, the entrance camera C1 and the lobby intercom 3 may be provided separately.

[0159] Conversely, in the embodiment, multiple components that are distributed across multiple devices may be integrated into one device, for example, camera C2 and notification device 7 may be integrated into one device.

[0160] The guide system 1 may further include at least one of the plurality of notification devices 7.

[0161] (Embodiment 2) Hereinafter, a guide system 1 according to the second embodiment will be described with reference to Fig. 6. The same components as those in the first embodiment will be denoted by the same reference numerals and the description thereof will be omitted.

[0162] (overview) In this embodiment, as an example different from the first embodiment, a case will be described in which the "facility" is an apartment building and the target person H1 is a user of the apartment building.

[0163] The apartment complex of this embodiment is equipped with shared facilities. Residents of the apartment complex have the authority to use the shared facilities. In addition, persons other than the residents may also have the authority to use the shared facilities. In this embodiment, an example will be described in which a target person H1 guided by the guidance system 1 is a person other than a resident who has the authority to use the shared facilities.

[0164] For example, in the case of multiple apartment complexes developed by the same or a company in the same group, residents of each apartment complex may have the authority to use the shared facilities of apartment complexes other than the one they live in, and in this case, the resident falls under the category of subject H1. Also, for example, a visitor to an apartment complex may have the authority to use the shared facilities of the apartment complex by completing a registration procedure in advance with the manager of the shared facilities, and in this case, the visitor falls under the category of subject H1.

[0165] Examples of shared facilities include a kitchen, laundry space, conference room, lounge, guest room, photo studio, kids' room, play facilities, sports gym, and fitness studio.

[0166] By using the guidance system 1, the target person H1 can use the shared facilities of an apartment building, for example, as follows: The target person H1 makes a reservation to use the shared facilities in advance. The target person H1 then visits the shared entrance E1 of the apartment building. The guidance system 1 authenticates the target person H1 and allows the target person H1 to go to the shared facilities. The target person H1 arrives at the shared facilities while being guided to their destination by the guidance system 1. The target person H1 uses the shared facilities. When the target person H1 has finished using the shared facilities, the target person H1 returns to the shared entrance E1 while being guided to their destination by the guidance system 1, and exits the facility.

[0167] The advantage for the target person H1 is that they can reach the shared facilities without getting lost. The advantage for the residents of the facility is that the possibility that the target person H1 will intentionally or accidentally enter a place where they should not be can be reduced. In other words, by using the guidance system 1, the security of the facility can be improved.

[0168] (detail) The configuration of the guidance system 1 of this embodiment is the same as that of embodiment 1. An example of use of the guidance system 1 of this embodiment will be described with reference to Fig. 6. Note that the flowchart shown in Fig. 6 is merely an example, and the order of processing may be changed as appropriate, and processing may be added or omitted as appropriate.

[0169] First, the target person H1 registers necessary information such as his / her personal information in the guidance system 1 (step ST41). The target person H1, for example, starts an application installed on the mobile terminal 9 (see FIG. 5) and inputs the necessary information. The mobile terminal 9 transmits the input information to the guidance system 1. The storage unit 12 of the guidance system 1 stores the information received from the mobile terminal 9.

[0170] Next, the target person H1 makes a reservation to use the facility (step ST42). The target person H1 makes the reservation through, for example, the above-mentioned application. When the guidance system 1 accepts the reservation, it stores the reservation information in the storage unit 12. The reservation information includes, for example, terminal information of the mobile terminal 9 possessed by the target person H1, the name of the shared facility to be used by the target person H1, and the date and time when the target person H1 plans to use the shared facility.

[0171] The target person H1 visits the facility on the reserved date and time (step ST43). The guidance system 1 attempts to authenticate the target person H1 (step ST44). For example, a reading device for reading the portable terminal 9 is installed near the entrance camera C1, and the target person H1 holds the portable terminal 9 over the reading device. As a result, the terminal information of the portable terminal 9 is read by the reading device. The reading device transmits the terminal information of the portable terminal 9 to the guidance system 1. If the terminal information matches the terminal information stored in advance in the storage unit 12 and the current date and time is the date and time when the target person H1 is scheduled to use the shared facility, the guidance system 1 succeeds in authentication (step ST45: Yes).

[0172] If the authentication is successful, the entrance camera C1 captures an image of the face of the target person H1 and generates a captured image (step ST46). The entrance camera C1 transmits the captured image to the guidance system 1.

[0173] The guidance system 1 associates the face information (photographed image) with the shared facility that the target person H1 plans to use (step ST47). The storage unit 12 of the guidance system 1 stores the association relationship between the face information and the shared facility.

[0174] Next, the guide system 1 unlocks the door (opening / closing member 81 in FIG. 2) of the common entrance E1 (step ST48). The target person H1 passes through the door and moves toward the common facilities.

[0175] Here, the guidance system 1 starts the guidance process (step ST49). For example, the guidance system 1 starts the guidance process when the facial information (captured image) is linked to the shared facility that the target person H1 plans to use, which is used as a trigger. When the guidance process ends, the guidance system 1 deletes the personal information of the target person H1 (step ST50). The personal information deleted in step ST50 is, for example, images (including facial information) of the target person H1 that are generated by the entrance camera C1 and the multiple cameras C2. This completes the series of processes.

[0176] Details of the guidance process are the same as in embodiment 1. That is, the guidance unit 23 controls the multiple notification devices 7 to transmit guidance information to the target person H1 that guides the target person H1 along a predetermined route from the shared entrance E1 to the shared facilities. When the warning unit 24 determines that the target person H1 has deviated from the predetermined route, it controls the multiple notification devices 7 to transmit warning information to the target person H1.

[0177] An opening / closing member 81 (door) may be provided at the entrance of the room where the shared facilities are provided. Then, the opening / closing management unit 25 may unlock the opening / closing member 81 when the target person H1 approaches.

[0178] Similarly, when the target person H1 has finished using the shared facilities and is about to leave the facility, the guidance unit 23 controls the multiple notification devices 7 to transmit guidance information to the target person H1 that guides the target person H1 along a predetermined route from the shared facilities to the shared entrance E1. If the warning unit 24 determines that the target person H1 has deviated from the predetermined route, it controls the multiple notification devices 7 to transmit warning information to the target person H1.

[0179] (summary) The above-described embodiments and the like disclose the following aspects.

[0180] A guidance system (1) according to a first aspect guides a target person (H1) in a facility. The guidance system (1) includes an acquisition unit (21), a capture unit (22), a guidance unit (23), and a warning unit (24). The acquisition unit (21) acquires identification information of the target person (H1). The capture unit (22) captures the position of the target person (H1) based on the identification information. The guidance unit (23) controls multiple notification devices (7) that transmit information to people around the target person (H1) to transmit guidance information to the target person (H1). The multiple notification devices (7) are installed in the facility. The guidance information is information for encouraging the target person (H1) to move along a predetermined route. The warning unit (24) controls the multiple notification devices (7) to transmit warning information to the target person (H1) when the target person (H1) deviates from the predetermined route. The warning information is information that warns the target person (H1).

[0181] According to the above configuration, by transmitting guidance information to the target person (H1), it is possible to guide the target person (H1) so that the target person (H1) does not get lost. Furthermore, by transmitting warning information to the target person (H1) when the target person (H1) deviates from a predetermined route, it is possible to reduce the possibility that the target person (H1) will intentionally or accidentally enter a place where he or she should not enter.

[0182] In the guidance system (1) according to the second aspect, in the first aspect, the identification information includes facial information about the face of the target person (H1). The capturing unit (22) captures the position of the target person (H1) by comparing the facial information with an image of the target person (H1) generated by photographing the target person (H1) with a camera (C2) installed in the facility.

[0183] According to the above configuration, the capturing section (22) can easily capture the position of the target person (H1).

[0184] In the guidance system (1) according to the third aspect, the facility is an apartment building in the second aspect, and the facial information is generated by capturing an image of a target person (H1) operating a lobby intercom (3) installed at a common entrance (E1) of the apartment building with an entrance camera (C1) installed at the common entrance (E1).

[0185] According to the above configuration, the entrance camera (C1) can newly generate face information of the subject (H1).

[0186] In the guidance system (1) according to the fourth aspect, in the first aspect, the identification information includes sound information about a sound emitted by the target person (H1). The capturing unit (22) captures the position of the target person (H1) by comparing the sound information with a sound picked up by a microphone (76) installed in the facility.

[0187] According to the above configuration, the capturing section (22) can easily capture the position of the target person (H1).

[0188] In the guidance system (1) according to the fifth aspect, in the first aspect, the identification information includes terminal information for distinguishing the portable terminal (9) carried by the target person (H1). The capturing unit (22) captures the position of the target person (H1) based on a signal output from the portable terminal (9).

[0189] According to the above configuration, the capturing section (22) can easily capture the position of the target person (H1).

[0190] Furthermore, the guide system (1) according to a sixth aspect is the guide system (1) of any one of the first to fifth aspects, further including at least one of an opening / closing management unit (25) and a locking management unit (26). The opening / closing management unit (25) drives an opening / closing member (81) provided at an opening (810) through which a person passes in the facility, depending on the position of the target person (H1), to open or close the opening (810). The locking management unit (26) locks or unlocks the opening / closing member (81) depending on the position of the target person (H1).

[0191] According to the above configuration, it is possible to further reduce the possibility that the subject (H1) will intentionally or accidentally enter a place where he or she should not enter.

[0192] Furthermore, the guidance system (1) according to a seventh aspect is any one of the first to sixth aspects, and further includes a transportation management unit (27). The transportation management unit (27) controls the operation of a transportation device (83) that is installed in the facility and transports the subject (H1) according to the location of the subject (H1).

[0193] According to the above configuration, it is possible to further reduce the possibility that the subject (H1) will intentionally or accidentally enter a place where he or she should not enter.

[0194] In addition, in the guidance system (1) according to the eighth aspect, in any one of the first to seventh aspects, at least one notification device (7) among the plurality of notification devices (7) has a display unit (74) that displays a map of the facility.

[0195] According to the above configuration, the subject person (H1) can check the route to the destination by looking at the display unit (74).

[0196] In addition, in the guidance system (1) according to the ninth aspect, in any one of the first to eighth aspects, the warning unit (24) transmits warning information to the subject (H1) and then notifies a predetermined reporting destination if the subject (H1) does not return to the predetermined route.

[0197] According to the above configuration, the security of the facility can be improved.

[0198] The configurations other than the first aspect are not essential for the guidance system (1) and can be omitted as appropriate.

[0199] Furthermore, a guidance method according to a tenth aspect guides a target person (H1) in a facility. The guidance method includes an acquisition step, a capture step, a guidance step, and a warning step. In the acquisition step, identification information of the target person (H1) is acquired. In the capture step, the position of the target person (H1) is captured based on the identification information. In the guidance step, multiple notification devices (7) that transmit information to people around the target person (H1) are controlled to transmit guidance information to the target person (H1). The multiple notification devices (7) are installed in the facility. The guidance information is information for encouraging the target person (H1) to move along a predetermined route. In the warning step, if the target person (H1) deviates from the predetermined route, the multiple notification devices (7) are controlled to transmit warning information to the target person (H1). The warning information is information that warns the target person (H1).

[0200] According to the above configuration, by transmitting guidance information to the target person (H1), it is possible to guide the target person (H1) so that the target person (H1) does not get lost. Furthermore, by transmitting warning information to the target person (H1) when the target person (H1) deviates from a predetermined route, it is possible to reduce the possibility that the target person (H1) will intentionally or accidentally enter a place where he or she should not enter.

[0201] A program according to an eleventh aspect is a program for causing one or more processors of a computer system to execute the guiding method according to the tenth aspect.

[0202] According to the above configuration, by transmitting guidance information to the target person (H1), it is possible to guide the target person (H1) so that the target person (H1) does not get lost. Furthermore, by transmitting warning information to the target person (H1) when the target person (H1) deviates from a predetermined route, it is possible to reduce the possibility that the target person (H1) will intentionally or accidentally enter a place where he or she should not enter.

[0203] Not limited to the above aspects, various configurations (including modified examples) of the guidance system (1) according to the embodiment can be embodied as a guidance method, a (computer) program, or a non-transitory recording medium on which a program is recorded. [Explanation of symbols]

[0204] 1 Guidance System 3 Lobby intercom 7 Notification device 9. Mobile devices 21 Acquisition Department 22 Capture unit 23 Information Department 24 Warning section 25 Opening / closing management department 26 Locking Management Department 27 Transportation Management Department 74 Display section 76 Microphone 81 Opening and closing member 810 Opening 83 Transporting Device C1 Entrance Camera C2 Camera E1 Shared entrance H1 Target Audience

Claims

1. A guidance system for guiding a target person in a facility, an acquisition unit that acquires identification information of the subject; a capturing unit configured to capture the position of the target person based on the identification information; a guidance unit that controls a plurality of notification devices that are installed in the facility and that transmit information to people in the vicinity, and transmits guidance information to the target person to encourage the target person to move along a predetermined route; a warning unit that controls the plurality of notification devices to transmit warning information indicating a warning to the subject when the subject deviates from the predetermined route, the facility is an apartment building, When the target person performs an operation to designate any one of the multiple dwelling units in the apartment building via a lobby intercom installed at the common entrance of the apartment building, a call signal is transmitted from the lobby intercom to an intercom master unit installed in the dwelling unit, and a notification is sent from the intercom master unit to a mobile terminal carried by a resident of the dwelling unit; When the guidance system receives a permission signal indicating permission for entry of the target person from the mobile terminal, the guidance unit starts transmitting the guidance information targeting the dwelling unit. Guidance system.

2. the identification information includes facial information relating to a face of the subject; The capturing unit captures the position of the subject by comparing the face information with an image of the subject generated by photographing the subject with a camera installed in the facility. The guidance system of claim 1 .

3. The facial information is generated by photographing the subject operating the lobby intercom with an entrance camera installed at the shared entrance. The guidance system of claim 2 .

4. The facial information is generated by capturing an image using an imaging unit of an intercom handset installed in front of the entrance of each of the plurality of dwelling units. A guidance system according to claim 2 or 3.

5. The identification information includes sound information regarding a sound made by the subject, The capturing unit captures the position of the target person by comparing the sound information with a sound collected by a microphone installed in the facility. The guidance system of claim 1 .

6. The identification information includes terminal information for distinguishing the mobile terminal possessed by the subject, The capturing unit captures the position of the target person based on a signal output from the mobile terminal of the target person. The guidance system of claim 1 .

7. The facility further comprises at least one of an opening / closing control unit that drives an opening / closing member provided at an opening through which people pass in the facility to open or close the opening depending on the position of the subject person, and a locking control unit that locks or unlocks the opening / closing member depending on the position of the subject person. A guidance system according to any one of claims 1 to 6.

8. Further comprising a transportation management unit that controls the operation of a transportation device installed in the facility and transporting the subject according to the location of the subject. A guidance system according to any one of claims 1 to 7.

9. At least one of the plurality of notification devices has a display unit that displays a map of the facility. A guidance system according to any one of claims 1 to 8.

10. The warning unit, after transmitting the warning information to the target person, notifies a predetermined reporting destination if the target person does not return to the predetermined route. A guidance system according to any one of claims 1 to 9.

11. A method for guiding a target person in a facility, comprising: an acquisition step of acquiring identification information of the subject; capturing a location of the subject based on the identification information; a guidance step of controlling a plurality of notification devices that are installed in the facility and that transmit information to people around the facility, and transmitting guidance information to the target person to encourage the target person to move along a predetermined route; a warning step of controlling the plurality of notification devices to transmit warning information indicating a warning to the subject when the subject deviates from the predetermined route, the facility is an apartment building, When the target person performs an operation to designate any one of the multiple dwelling units in the apartment building via a lobby intercom installed at the common entrance of the apartment building, a call signal is transmitted from the lobby intercom to an intercom master unit installed in the dwelling unit, and a notification is sent from the intercom master unit to a mobile terminal carried by a resident of the dwelling unit; The method further includes a receiving step of receiving, from the mobile terminal, a permission signal indicating permission for entry of the target person; When the permission signal is received in the receiving step, transmission of the guidance information targeting the dwelling unit is started in the guiding step. Induction method.

12. A method for causing one or more processors of a computer system to execute the guiding method of claim 11, program.

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