Store operation support system and store operation support method

Abstract

To confirm results of work immediately and accurately in addition to staff's situations during work.SOLUTION: A store operation support system comprises: recording means for recording images captured by imaging means for imaging a store; task setting means for setting a work task performed by a staff at the store; tagging means for tagging a tag at a tag position which specifies a time position during the images after completion of the work task; reproduction position determining means for determining a reproduction position different in accordance with a type of the work task, regarding the tag position as a reference; and display control means for controlling so as to display the image at the reproduction position from among the recorded images.SELECTED DRAWING: Figure 8

Description

[Technical Field]

[0001] The present invention relates to a store operation support system that supports the work of store staff and supports remote centralized management by managers. [Background technology]

[0002] BACKGROUND ART There is known a technology that supports remote store management by enabling a remote manager to easily check the status of work tasks being performed at each store, such as a convenience store, and video of the work being performed.

[0003] According to Patent Document 1, whether or not a staff member has performed a task is determined based on the time spent by the staff member in a surveillance area that can be monitored by a camera or in a work area without a camera (paragraphs 0077-0084). When a user at headquarters, such as a supervisor, selects one task from the schedule list display section, video of the corresponding time period is displayed (paragraph 0109). By viewing the displayed video, the user at headquarters can confirm whether or not the staff member actually performed the task (paragraph 0115). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2015-141563 Summary of the Invention [Problem to be solved by the invention]

[0005] On the other hand, there are some tasks where it is more desirable to check the results of the work rather than to check how the staff are working. For example, it is more desirable to check whether the products have been properly displayed on the shelves (the results of the work) than how the staff are working to display the products (the state of the work). However, according to Patent Document 1, although it is possible to check how the staff are working, it may be difficult or impossible to quickly and accurately check the results of the work.

[0006] In view of the above circumstances, an object of the present invention is to provide a store operation support system that enables appropriate video confirmation according to the work content. [Means for solving the problem]

[0007] A store operations support system according to one embodiment of the present invention comprises: a recording means for recording the video captured by the photographing means for photographing the store; a task setting means for setting work tasks to be performed by staff at the store; a tagging means for tagging a tag at a tag position that identifies a time position in the video when the work task is completed; a playback position determination means for determining a different playback position depending on the type of the work task based on the tag position; a display control means for controlling a display device to display the image at the playback position among the recorded images; Equipped with.

[0008] This allows the manager to view the video from different playback positions depending on the type of work task, making it easier to access the video to be checked and reducing the burden on the manager. Depending on the type of work task, the manager can quickly and accurately check not only the status of the staff member working, but also the results of the work.

[0009] The playback position determination means may determine, depending on the type of work task, either a completion timing, which is the timing at which the work task is completed, or a work timing, which is a predetermined timing before the completion of the work task, as the playback position.

[0010] There are some tasks where it is desirable to check the status of staff working, and there are other tasks where it is desirable to check the results of the work. According to this embodiment, it is possible to view the video at an appropriate timing depending on the type of work task.

[0011] The playback position determination means may vary the time position of a work timing, which is a predetermined timing before the completion of the work task, depending on the type of the work task.

[0012] For example, by setting the tag position to a relatively early time after the start of work, it can be confirmed whether the area that should be worked on first is being worked on first.

[0013] The reproduction position determination means may estimate the work timing from the tag position and a reference required time for the work task.

[0014] That is, the timing can be estimated by going back a specific reference required time from the determined completion timing. This allows the task timing to be estimated appropriately without the staff having to input the task timing.

[0015] Store operation support system The system further includes a work completion determination means for determining completion of the work task when a work completion notification is received from the store terminal installed in the store, The tagging means may tag the timing at which the work task is completed as the tag position.

[0016] Store operation support system further comprising a work completion determination means for determining completion of the work task when a detection value of the sensor installed in the store reaches a predetermined value; The tagging means may tag the timing at which the work task is completed as the tag position.

[0017] Store operation support system The system further includes a task completion determination means for determining completion of the task from the video recorded in the recording means, The tagging means may tag the timing at which the work task is completed as the tag position.

[0018] This allows the completion timing to be determined appropriately depending on the type of work task.

[0019] The tagging means may select some of the imaging means from a plurality of imaging means according to the type of the work task set by the task setting means, and tag the images captured by the selected some of the imaging means.

[0020] For example, a tag may be attached to video captured by a camera installed in a position where the work area can be photographed.

[0021] The display control means may control the display of the video in different playback modes depending on the type of the work task.

[0022] By changing the video playback mode depending on the type of work task, managers can quickly and accurately grasp the situation in the store.

[0023] A store operation support method according to one aspect of the present invention includes: Recording footage of the store, Setting work tasks to be performed by staff at the store; When the work task is completed, tagging a tag location identifying a time position in the video; determining a different playback position according to the type of the work task based on the tag position; The video at the playback position among the recorded videos is controlled to be displayed on a display device. [Effects of the Invention]

[0024] According to the present invention, it is possible to check an appropriate image according to the work content, but this effect does not limit the present invention. [Brief explanation of the drawings]

[0025] [Figure 1] 1 shows a store operation support system according to an embodiment of the present invention. [Figure 2]1 shows the functional configuration of a store operation support system. [Figure 3] 1 shows a work task generation condition table. [Figure 4] The work task table is shown. [Figure 5] 1 shows a playback position table. [Figure 6] 10 shows an operation flow of the management device. [Figure 7] 1 shows an example of a work task list GUI. [Figure 8] 10 is an example of a video display GUI displayed on an administrator terminal. DETAILED DESCRIPTION OF THE INVENTION

[0026] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0027] 1. Overview of the store management support system

[0028] FIG. 1 shows a store operation support system according to one embodiment of the present invention.

[0029] The store operation support system 1 includes a management device 10, an administrator terminal 20, a store terminal 30, a fixed camera 40, and various sensors 50. The store terminal 30, the fixed camera 40, and the various sensors 50 are installed in the same store 2. The management device 10, the administrator terminal 20, the store terminal 30, the fixed camera 40, and the various sensors 50 each have a network communication interface and are connected to a network N such as the Internet.

[0030] In this specification, store 2 broadly refers to any facility where staff (people) work on-site, such as a retail store (convenience store, clothing store, etc.), department store, restaurant, takeout store, rental store, warehouse, accommodation facility, theme park, outdoor facility, public facility, etc., and is not limited to these specific examples. Store 2 includes the in-store area, the store's backyard, and the outdoor area near the store. In this embodiment, store 2 is assumed to be a convenience store.

[0031] The management device 10 is a computer that functions as a server that generates work tasks to be performed by staff at store 2 and distributes them to the administrator terminal 20 and store terminal 30, and accumulates footage of store 2 captured by fixed cameras 40 installed in store 2.

[0032] In this specification, work tasks broadly refer to individual tasks of any work that staff perform in store 2, such as stocking shelves (replenishing inventory), cleaning floors, cleaning toilets, organizing trash cans, ordering products, putting up notices, etc., and are not limited to these specific examples.

[0033] The manager terminal 20 is used by a manager such as a store manager or an area manager who manages the store 2. The manager terminal 20 is, for example, a personal computer or a tablet computer. The manager terminal 20 has operation devices and display devices such as a keyboard, a mouse, a display, and a touch panel. The manager terminal 20 requests the management device 10 to generate work tasks to be performed by staff of the store 2, displays a list of work tasks generated by the management device 10 to the manager, and displays video (live video, recorded video) of the store 2 accumulated in the management device 10 to the manager. The manager terminal 20 may also provide feedback (comments, likes, etc.) to the store terminal 30 regarding completed work tasks.

[0034] When the store 2 is a chain store such as a convenience store, typically, there are multiple administrator terminals 20, and each administrator terminal 20 manages multiple stores 2. However, for the sake of simplicity, this embodiment will describe a case where there is only one administrator terminal 20 and one store 2.

[0035] The store terminal 30 is used by staff at the store 2. The store terminal 30 is, for example, a portable device such as a tablet computer or a personal computer. Typically, the store terminal 30 has a touch panel including a display device and an operation device, and a camera (portable camera) that is a photographing means for taking images (still images or video) of the store 2. The store terminal 30 displays the work tasks generated by the management device 10. The staff at the store 2 refer to the store terminal 30 to perform the work tasks, and after completing the work tasks, operate the store terminal 30 to complete the work tasks.

[0036] The fixed camera 40 is installed in the store 2 and is a photographing device that constantly captures images (video). The images captured by the fixed camera 40 may be temporarily recorded in the recorder of the fixed camera 40 and / or the store terminal 30, and may then be transmitted to the management device 10, either via the store terminal 30 or without, and recorded in the management device 10. Typically, multiple fixed cameras 40 are installed in the store 2. For example, the multiple fixed cameras 40 are installed in positions that allow them to capture images of multiple aisles, kitchens, cash registers, entrances and exits, warehouses, etc. However, for the sake of simplicity, this embodiment will describe a case where there is only one fixed camera 40, unless otherwise specified. Note that the fixed camera 40 may have a variable capture range, such as a camera that can be controlled to pan, tilt, and zoom.

[0037] The various sensors 50 include, for example, an ultrasonic sensor that detects the filling rate of trash cans in the store 2, a toilet door open / close sensor that detects the number of times toilets in the store 2 are used, and a panel sensor that detects the number of products on display shelves in the store 2. The various sensors 50 transmit detected values ​​to the store terminal 30. The store terminal 30 transmits the detected values ​​of the various sensors 50 to the management device 10 with or without the administrator terminal 20.

[0038] 2. Functional configuration of the store management support system

[0039] FIG. 2 shows the functional configuration of the store operation support system.

[0040] In the control circuit 100 of the management device 10, the CPU loads an information processing program stored in the ROM into the RAM and executes it, thereby operating as a task setting unit 101, a display control unit 102, a work completion determination unit 103, a tagging unit 104, and a playback position determination unit 105. The management device 10 has a large-capacity non-volatile recording device 110 such as an HDD or SSD. The recording device 110 stores a work task generation condition table 120, a work task table 130, and a playback position table 140, and functions as recording means having a video recording unit 150 that records video of the store 2.

[0041] The video recording unit 150 files the video of the store 2 captured by each fixed camera 40 (for example, one hour of video is converted into one file) and records it.

[0042] FIG. 3 shows a work task generation condition table.

[0043] The work task generation condition table 120 defines the conditions for generating a work task. Specifically, the work task generation condition table 120 records work type names 121 and generation conditions 122 in association with each other. The work type name 121 is a name that identifies the type of work. The generation condition 122 is a condition (trigger, timing) for generating a work task for the work identified by the work type name 121. For example, the work task generation condition table 120 defines the following: generating a floor cleaning task on a six-hour schedule; generating a toilet cleaning task every time the number of openings and closings detected by the toilet door opening / closing sensor reaches a predetermined value; generating a trash can organizing task every time the trash can filling rate detected by the ultrasonic sensor reaches a predetermined value; generating a product ordering task on a daily schedule at 4:00 p.m.; generating an inventory replenishment task when the number of products on the display shelves detected in images from the fixed camera 40 falls below a predetermined value; generating a notice posting task in response to an instruction from the administrator via the administrator terminal 20; etc.

[0044] FIG. 4 shows the work task table.

[0045] The work task table 130 is a list of work tasks generated by the management device 10 in accordance with the work task generation condition table 120. The work task table 130 records a work task ID 135, a work type name 131, a work timing 132, a work deadline 133, an implementation status 134, a video file ID 136, and a tag position 137, all of which are associated with one another. The work task ID 135 uniquely identifies each work task and includes, for example, a serial number or the date and time the work task was generated. The work type name 131 is a name that identifies the type of work, such as stocking shelves, cleaning toilets, cleaning floors, or posting notices. The work timing 132 indicates the timing at which the work task should be performed, such as "immediately" or "when you have time." The work deadline 133 indicates the deadline for performing the work task, such as "by X o'clock" or "by the end of today." The implementation status 134 indicates the implementation status of the work task, such as "completed (under review)" or "not yet completed."

[0046] The video file ID 136 and tag position 137 are blank when a work task is created and are registered after the work task is completed. The video file ID 136 identifies a file of video footage taken during, before, and after the work task is completed. The tag position 137 identifies a time position within this video (video), specifically, a time position indicating the timing of completion of the work task.

[0047] The management device 10 records the generated work tasks in the work task table 130 in order of priority. For example, the management device 10 records work tasks with an approaching work deadline 133, work tasks with a work timing 132 of "immediately", work tasks set by operation from the administrator terminal 20, etc. at the top of the work task table 130 as having high priority. In this example, the management device 10 records work tasks with a work timing 132 of "immediately" and an approaching work deadline 133 at the top of the work task table 130 as having the highest priority.

[0048] The management device 10 sequentially deletes tasks whose implementation status 134 is "completed" from the work task table 130. Alternatively, the management device 10 may delete the work task from the work task table 130 after the administrator checks the video displayed on the administrator terminal 20 and receives a notification from the administrator terminal 20 that confirmation has been completed.

[0049] FIG. 5 shows the playback position table.

[0050] The playback position table 140 defines the playback position for each work type. Specifically, the playback position table 140 records a work type name 141, a camera name 143, a tag position 144, a playback position 142, and a playback mode 145 in association with one another. The work type name 141 is a name that identifies the type of work. The camera name 143 identifies the fixed camera 40 that captures images of the work task of this work type name 141 during, before, and after the task (i.e., the fixed camera 40 installed in a position that can capture the work area). As described above, the tag position 144 identifies a time position within this video (video), specifically, a time position that indicates the timing of completion of the work task.

[0051] The playback position 142 specifies a time position within the video (video) captured by the fixed camera 40, specifically, a time position at which the video should be played back. Examples of the playback position 142 include "work in progress" and "work completed." "Work in progress" is an example of the work timing of the present invention, and is a predetermined timing during work before the work task is completed, and is included in the time period between the start and completion of the work, i.e., the time period during work. The playback position 142 may specify a more specific time position of "work in progress," such as "X minutes after the start of work" or "X minutes before the completion of work," thereby varying the time position of the work timing depending on the type of work task. Furthermore, "work completed" is an example of the completion timing of the present invention, and is the date and time (timing) at which the work task is completed, as described below. Therefore, the work timing refers to a point in time prior to the completion timing.

[0052] For example, for task type name 141 "floor cleaning," it is difficult to determine whether the floor has been completely cleaned by checking the video after cleaning (for example, dust in the corners cannot be seen), and it is easier to estimate the cleaning results by checking how the staff is cleaning. Therefore, playback position 142 is "working." For task type name 141 "cooking," playback position 142 is "working" to check whether the staff is safely cooking (frying, etc.). On the other hand, for task type names 141 "stocking" and "posting," playback position 142 is "work completed" because it is more important to check how the items are stocked and displayed, or how the notices are posted, rather than how the staff is working. Alternatively, for task type name 141 "floor cleaning," playback position 142 may be more specific, such as "5 minutes after work begins," instead of "working." By setting playback position 142 to a time relatively early after the start of work, it is possible to check whether the areas that should be cleaned first are being cleaned first.

[0053] The playback mode 145 includes the playback speed, display format (still image or video), volume level, etc., and may be, for example, "double speed playback," "normal," "play from still image," or "normal." For example, in a stocking task, it is necessary to check whether products are properly displayed, so it is necessary to display the entire video of the completed task so that the manager can check it. Therefore, by setting the playback mode 145 to "play from still image," the manager can easily grasp the situation. On the other hand, for a task that requires a long video, such as floor cleaning, or a task where it is sufficient to see the general outline of the task, by setting the playback mode 145 to "double speed playback," the manager can quickly grasp the situation. In this way, by varying the video playback mode depending on the type of task, the manager can quickly and accurately grasp the situation in the store.

[0054] 3. Operational flow of the store management support system

[0055] FIG. 6 shows the operation flow of the management device.

[0056] The task setting unit 101 of the management device 10 sets work tasks to be performed by staff in the store 2. Specifically, when a generation condition 122 defined in the work task generation condition table 120 occurs, the task setting unit 101 generates a work task of the work type name 121, and records the generated work tasks in the work task table 130 in order according to priority, etc. (step S101).

[0057] The display control unit 102 of the management device 10 generates display data for displaying on the manager terminal 20 and the store terminal 30 the work type name 131, work timing 132, work deadline 133, and implementation status 134 contained in a work task table 130 that records the work tasks generated by the task setting unit 101 in order of priority. The display control unit 102 transmits the display data to the manager terminal 20, and transmits the display data to the store terminal 30 with or without the manager terminal 20. As a result, the display control unit 102 causes the manager terminal 20 and the store terminal 30 to display a work task list GUI 160 based on the display data (step S102).

[0058] FIG. 7 shows an example of a work task list GUI.

[0059] The work task list GUI 160 includes a work type message 161, work timing 162, work deadline 163, and implementation status 164. The work type message 161, work timing 162, work deadline 163, and implementation status 164 displayed in the work task list GUI 160 correspond to the work type name 131, work timing 132, work deadline 133, and implementation status 134 in the work task table 130, respectively. A check mark in the implementation status 134 means "completed," and no check mark means "not yet completed."

[0060] The staff member at store 2 performs the work task by referring to the work task list GUI 160 displayed on the store terminal 30, and when the work task is completed, operates the store terminal 30 to complete the work task. For example, the staff member completes the work task by touching the implementation status 164 of the corresponding work task in the work task list GUI 160 displayed on the store terminal 30. The store terminal 30 then sends a work completion notification to the management device 10. The work completion notification includes the work task ID, the date and time the work was completed, etc.

[0061] As described above, the images (videos) constantly captured by the fixed cameras 40 installed in the store 2 are transmitted to the management device 10 with or without the store terminal 30, and are recorded in the video recording unit 150 of the management device 10. The store terminal 30 also transmits the detection values ​​of the various sensors 50 to the management device 10 with or without the administrator terminal 20.

[0062] The work completion determination unit 103 of the management device 10 determines the completion of the work task and determines the date and time (completion timing) (step S103). The work completion determination unit 103 may determine the completion timing under different conditions depending on the type of work task. This allows the completion timing to be determined appropriately depending on the type of work task. For example, if the type of work task is stocking, the work completion determination unit 103 may determine the completion of the work task upon receiving a work completion notification from the store terminal 30 installed in the store 2, and determine the work completion date and time described in the work completion notification as the completion timing. If the type of work task is trash can organization, the work completion determination unit 103 may determine the completion of the work task and determine the completion timing upon determining that the received detection value of the sensor 50 has reached a predetermined value (e.g., a filling rate of 0%). If the type of work task is floor cleaning, the work completion determination unit 103 may determine the completion of the work task and determine the completion timing based on the image analysis results of the video continuously captured by the fixed camera 40 and recorded in the video recording unit 150. When the work task is completed, the work completion determination unit 103 updates the implementation status 134 in the work task table 130 to "completed (under confirmation)" or "completed."

[0063] When the work completion determination unit 103 updates the implementation status 134 of the work task table 130, the display control unit 102 of the management device 10 generates display data for displaying the work task table 130 after the updated implementation status 134 on the manager terminal 20 and the store terminal 30. The display control unit 102 transmits the display data to the manager terminal 20, transmits the display data to the store terminal 30 with or without going through the manager terminal 20, and causes the manager terminal 20 and the store terminal 30 to display the work task list GUI 160 in which the implementation status 164 has been updated to "check mark" based on the display data (step S104).

[0064] On the other hand, when the work completion determination unit 103 determines the completion timing, i.e., when the work task is completed, the tagging unit 104 of the management device 10 tags a specific tag position in the video constantly captured by the fixed camera 40 and recorded in the video recording unit 150. Specifically, the tag position is a time position indicating the completion timing of the work task. The tagging unit 104 writes the video file ID 136 and tag position 137 of the tagged video into the work task table 130 (step S105). That is, as shown in FIG. 4, a process (tagging) is performed to associate the time position of the video capturing the work status of the work task with the work task.

[0065] The tagging unit 104 selects some of the fixed cameras 40 from the multiple fixed cameras 40 according to the type of work task, and tags the video footage captured by the selected some of the fixed cameras 40. Some of the fixed cameras 40 means one or more of the multiple fixed cameras 40. That is, the tagging unit 104 refers to the playback position table 140, and tags the video footage captured by the camera name 143 associated with the work type name 141 that indicates the type of the completed work task. For example, if the type of work task is "cooking," the tagging unit 104 may tag the video footage captured by the fixed camera 40 installed in a position that can capture the kitchen.

[0066] Meanwhile, the administrator terminal 20 displays the work task list GUI 160 after the implementation status 164 has been updated (step S104). The administrator references the work task list GUI 160 displayed on the administrator terminal 20 and selects the work type message 161 indicating the work task whose implementation status 164 has been updated to "check mark." The administrator terminal 20 then sends a display request for an image of the selected work task, including the work task ID of this work task, to the management device 10.

[0067] The display control unit 102 of the management device 10 receives a request to display the video of the work task from the manager terminal 20 (step S106).

[0068] The playback position determination unit 105 determines a different playback position depending on the type of work task, based on the tag position 137 (i.e., completion timing) written in the work task table 130 (step S107). Specifically, the playback position determination unit 105 references the playback position table 140 and determines the playback position 142 associated with the work type name 141 indicating the type of completed work task as the position at which to start playing the video. In this way, the playback position determination unit 105 determines the completion timing or work timing of the work task as the playback position depending on the type of work task.

[0069] When the playback position 142 is "task completed," the playback position determination unit 105 determines the completion timing determined by the task completion determination unit 103 as the playback position. On the other hand, when the playback position 142 is "task in progress," the playback position determination unit 105 may estimate the task timing from the completion timing determined by the task completion determination unit 103 and a reference required time according to the type of task (e.g., 10 minutes for floor cleaning). That is, the playback position determination unit 105 may estimate the task timing as a timing that is a specific reference required time before the completion timing determined by the task completion determination unit 103. This allows the task timing to be appropriately estimated without the staff member having to input the task timing into the store terminal 30, for example. When the playback position 142 is "task in progress," the playback position determination unit 105 may vary the time position of the task timing depending on the type of task. For example, if the playback position 142 is "X minutes after the start of work" or "X minutes before the completion of work," the playback position determination unit 105 varies the time position of the work timing depending on the type of work task. If the playback position 142 is "work completion" or "work in progress," the playback position determination unit 105 may determine the completion timing or the work timing based on the image analysis results of the video constantly captured by the fixed camera 40 and recorded in the video recording unit 150.

[0070] The display control unit 102 refers to the work task table 130 and reads out from the video recording unit 150 the video file identified by the video file ID 136 associated with the work task ID 135 included in the display request. The display control unit 102 streams the read video file to the administrator terminal 20 from the time position specified by the playback position determined by the playback position determination unit 105. As a result, the display control unit 102 controls the display device of the administrator terminal 20 to display the video at the playback position out of the recorded video in the mode specified by the playback mode 145 (step S108).

[0071] FIG. 8 shows an example of a video display GUI displayed on the administrator terminal.

[0072] For example, the video display GUI 170 can select either a live video display mode 171 or a recorded video display mode 172. In this example, the recorded video display mode 172 is selected. The video display GUI 170 includes a time gauge 173. The time gauge 173 indicates a time position within the video file (1 hour) currently being displayed. When video display starts, streaming playback of the video is displayed from a playback position determined based on a time position identified by a tag position 174. The time gauge 173 may display only the tag position 174 of one work task, or may also display the tag position 175 of another work task performed within the time period of the video file (1 hour) currently being displayed. The time gauge 173 may also display the time position 176 of another event different from the work task. The video display GUI 170 may further include a group of icons 178 for selecting a display position on the time gauge 173 or pausing the display. The video display GUI 170 may be capable of displaying a tag list 179.

[0073] The video display GUI 170 includes a video display area 177. The video display area 177 may display only the video file (i.e., the video of the work task to be confirmed) identified by the video file ID 136 associated with the work task ID 135 included in the display request from the administrator terminal 20. Alternatively, as in the illustrated example, multiple videos taken by multiple fixed cameras 40 at the same time (i.e., the same time position defined by the time gauge 173) may be simultaneously displayed.

[0074] This allows the manager to use the manager terminal 20 to view the video from different playback positions depending on the type of work task, making it easier to access the video to be checked and reducing the burden on the manager. Depending on the type of work task, the manager can quickly and accurately check the results of the work as well as the status of the staff member working.

[0075] In the above embodiment, it has been explained that the management device 10 mainly executes information processing, but the manager terminal 20 and / or the store terminal 30 may execute part of the information processing of the management device 10.

[0076] In the above embodiment, "during work" has been used as an example of the work timing, but "work start", which is the timing when work starts, or "before work starts", which is the timing before work starts, may also be used. The work start timing may be estimated, for example, from the reference required time and completion timing according to the type of work task. The pre-work start timing may be, for example, a timing that is a predetermined time before the work start timing (5 minutes before the work start timing). This allows the manager to properly check the status before the staff member performs the work task (the preparation status of the staff member performing the work task and the status before the start of the target work task), and to properly check the series of work status from the start of the work task.

[0077] Furthermore, as the work timing, only one of the above-mentioned "during work," "start of work," and "before work starts" may be used, or two or all of them may be used. When multiple timings are used, the playback positions for each timing will differ depending on the type of work task. Note that the playback position may be determined from three or more playback positions depending on the type of work task using timings other than the above-mentioned work timing and completion timing.

[0078] In the above embodiment, the playback position is determined using the task timing and the completion timing, but it may be determined using only the task timing. For example, a time period going back from the completion of a task is set depending on the type of task, and the task timing according to the type of task is determined as the playback position. Alternatively, the playback position may be determined to be during the task, at the start of the task, or before the start of the task depending on the type of task.

[0079] Furthermore, the tagging process by tagging unit 104 is not limited to the above embodiment. The tagging unit identifies a frame image at a time corresponding to tag position 142 from among the video recorded in video recording unit 150. The frame image at that time is identified, for example, based on a timestamp added to a frame image included in the video. Then, the identified frame image may be associated with information indicating that the image is an image capturing the work status of a work task that has been set to a completed state (i.e., tagging), thereby associating the video with the work task.

[0080] Although the embodiments and modified examples of the present technology have been described above, the present technology is not limited to the above-described embodiments, and it goes without saying that various modifications can be made within the scope of the gist of the present technology. [Explanation of symbols]

[0081] 1. Store management support system 10 Management device 100 control circuit 101 Task setting section 102 Display control unit 103 Work completion determination section 104 Tagging section 105 Playback position determination section 110 Recording Device 120 Work task generation condition table 130 Work Task Table 140 Playback Position Table 150 Video Recording Unit 2 stores 20 Administrator terminal 30 store terminals 40 Fixed Camera 50 sensors

Claims

1. a recording means for recording the video captured by the photographing means for photographing the store; a task setting means for setting work tasks to be performed by staff at the store; a tagging means for tagging a tag at a tag position that identifies a time position in the video when the work task is completed; a playback position determination means for determining a different playback position depending on the type of the work task based on the tag position; a display control means for controlling a display device to display the image at the playback position among the recorded images; A store management support system equipped with:

2. The store operation support system according to claim 1, The playback position determination means determines, depending on the type of the work task, either a completion timing, which is the timing at which the work task is completed, or a work timing, which is a predetermined timing before the completion of the work task, as the playback position. Store management support system.

3. 3. The store operation support system according to claim 1, The reproduction position determination means changes the time position of a work timing, which is a predetermined timing before the completion of the work task, depending on the type of the work task. Store management support system.

4. 4. The store operation support system according to claim 2 or 3, The reproduction position determination means estimates the work timing from the tag position and the reference required time of the work task. Store management support system.

5. 5. The store operation support system according to claim 1, The system further includes a work completion determination means for determining completion of the work task when a work completion notification is received from the store terminal installed in the store, The tagging means tags the timing at which the work task is completed as the tag position. Store management support system.

6. 5. The store operation support system according to claim 1, further comprising a work completion determination means for determining completion of the work task when a detection value of the sensor installed in the store reaches a predetermined value; The tagging means tags the timing at which the work task is completed as the tag position. Store management support system.

7. 5. The store operation support system according to claim 1, The system further includes a task completion determination means for determining completion of the task from the video recorded in the recording means, The tagging means tags the timing at which the work task is completed as the tag position. Store management support system.

8. The store operation support system according to any one of claims 1 to 7, The tagging means selects some of the imaging means from a plurality of imaging means according to the type of the work task set by the task setting means, and tags the images captured by the selected some of the imaging means. Store management support system.

9. The store operation support system according to any one of claims 1 to 8, The display control means controls the display of the video in different playback modes depending on the type of the work task. Store management support system.

10. Recording footage of the store, Setting work tasks to be performed by staff at the store; When the work task is completed, tagging a tag location identifying a time position in the video; determining a different playback position according to the type of the work task based on the tag position; controlling the display device to display the image at the playback position among the recorded images; Store management support methods.

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